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  • File copying software to do this kind of work... in Windows 7 32 bit

    - by Senthil
    I need a software (Windows 7 32bit) to help me in this process: I have my documents, music, video clips, movies, pictures in my hard disk. These will not be scattered around the system. But will be inside C:\Senthil\ At the end of every week, I want to plug in an external hard disk and run a software that should make sure whatever is inside C:\Senthil\ is also present in the external disk. Files deleted from C:\Senthil\ should be deleted there, and new files should be copied etc... at the end of the process, every bit inside the source folder in my internal disk should be inside my external disk. A couple of important requirements and points: I do NOT need multiple versions or historic versions. I don't need the previous versions of my files. I only want the latest copy to be present in my "backup". Incremental backup makes sense. If files were not touched since the last backup, it need not copy. The size of my folder will run into GBs and in a year or two will go into TBs. But I will make sure the size of the external HDD is equal to or bigger than my source folder. I do not want it to run automatically because when I accidentally delete a file in my source, it will delete the one in the backup (I know this is why we have versioning facilities). I just want to be able to run it manually so that I am in control of when the backup is made and what is backed up and I should be able to pick something from the backup and restore it to the source folder in the above situation. Is there any software that will let me do exactly this? I don't want any other "smart" facility of the software to interfere with this process. I know what I want and the software can keep its smartness to itself :D The main reason I am asking this question is, I am a software developer and I can write this software myself. But I am a little constrained by time at the moment and I want to know if there is an existing program that can do this. Kindly don't worry about earthquakes or fire or snowstorms and bring up the "in case of a natural disaster your backup will also be in the damage zone and will be lost" argument because: I will have bigger things to worry about than my holiday memories. I don't think I will digitally store any life-ruining documents. This backup is only to avoid the inconvenience of obtaining a new copy of stuff that I have. Not to protect them against the end of the world. I am more worried about power surges in my area frying my system, hard disk failure, children who merrily hit Delete or teens who hit Shift + Delete or myself getting a little careless at times! In short: Is there a file/folder syncing software that listens to what I say and doesn't try to act smart? Please forgive me if I sound arrogant :)

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  • Nvidia Drivers on Debian / Lenny (Stable) -> Installation successful -> Monitors gets black

    - by David
    I have successfully installed the proprietary drivers for my nvidia (geforce 7300 gt) graphics card on debian/lenny. I know its not the best way to chose for driver installation ( see this link: http://wiki.debian.org/NvidiaGraphicsDrivers#non-freedrivers ). but the two ways seem to be possible for me (nvidia-kernel module compilation). Now the problem is that the monitors gets black, the power light starts blinking after i launch the x-server. Have a short look a the logs (output truncated from /var/log/Xorg.0.log): (II) Setting vga for screen 0. (**) NVIDIA(0): Depth 24, (--) framebuffer bpp 32 (==) NVIDIA(0): RGB weight 888 (==) NVIDIA(0): Default visual is TrueColor (==) NVIDIA(0): Using gamma correction (1.0, 1.0, 1.0) (**) Jul 28 17:10:11 NVIDIA(0): Enabling RENDER acceleration (II) Jul 28 17:10:11 NVIDIA(0): Support for GLX with the Damage and Composite X extensions is (II) Jul 28 17:10:11 NVIDIA(0): enabled. (II) Jul 28 17:10:11 NVIDIA(0): NVIDIA GPU GeForce 7300 GT (G73) at PCI:1:0:0 (GPU-0) (--) Jul 28 17:10:11 NVIDIA(0): Memory: 262144 kBytes (--) Jul 28 17:10:11 NVIDIA(0): VideoBIOS: 05.73.22.25.00 (II) Jul 28 17:10:11 NVIDIA(0): Detected PCI Express Link width: 16X (--) Jul 28 17:10:11 NVIDIA(0): Interlaced video modes are supported on this GPU (--) Jul 28 17:10:11 NVIDIA(0): Connected display device(s) on GeForce 7300 GT at PCI:1:0:0: (--) Jul 28 17:10:11 NVIDIA(0): Samsung SyncMaster (CRT-0) (--) Jul 28 17:10:11 NVIDIA(0): Samsung SyncMaster (DFP-0) (--) Jul 28 17:10:11 NVIDIA(0): Samsung SyncMaster (CRT-0): 400.0 MHz maximum pixel clock (--) Jul 28 17:10:11 NVIDIA(0): Samsung SyncMaster (DFP-0): 165.0 MHz maximum pixel clock (--) Jul 28 17:10:11 NVIDIA(0): Samsung SyncMaster (DFP-0): Internal Single Link TMDS (II) Jul 28 17:10:11 NVIDIA(0): Assigned Display Device: CRT-0 (==) Jul 28 17:10:11 NVIDIA(0): (==) Jul 28 17:10:11 NVIDIA(0): No modes were requested; the default mode "nvidia-auto-select" (==) Jul 28 17:10:11 NVIDIA(0): will be used as the requested mode. (==) Jul 28 17:10:11 NVIDIA(0): (II) Jul 28 17:10:11 NVIDIA(0): Validated modes: (II) Jul 28 17:10:11 NVIDIA(0): "nvidia-auto-select" (II) Jul 28 17:10:11 NVIDIA(0): Virtual screen size determined to be 1280 x 1024 (--) Jul 28 17:10:11 NVIDIA(0): DPI set to (85, 86); computed from "UseEdidDpi" X config (--) Jul 28 17:10:11 NVIDIA(0): option (==) Jul 28 17:10:11 NVIDIA(0): Enabling 32-bit ARGB GLX visuals. (--) Depth 24 pixmap format is 32 bpp Here is the complete /etc/X11/xorg.conf file as generated by nvidia-xconfig: # nvidia-xconfig: X configuration file generated by nvidia-xconfig # nvidia-xconfig: version 256.35 (buildmeister@builder101) Wed Jun 16 19:25:59 PDT 2010 Section "ServerLayout" Identifier "Layout0" Screen 0 "Screen0" InputDevice "Keyboard0" "CoreKeyboard" InputDevice "Mouse0" "CorePointer" EndSection Section "Files" EndSection Section "Module" Load "dbe" Load "extmod" Load "type1" Load "freetype" Load "glx" EndSection Section "InputDevice" # generated from default Identifier "Mouse0" Driver "mouse" Option "Protocol" "auto" Option "Device" "/dev/psaux" Option "Emulate3Buttons" "no" Option "ZAxisMapping" "4 5" EndSection Section "InputDevice" # generated from default Identifier "Keyboard0" Driver "kbd" EndSection Section "Monitor" Identifier "Monitor0" VendorName "Unknown" ModelName "Unknown" Hor

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  • BlueScreens on my ThinkPad with Windows 7 64 Bit and a SSD (CRITICAL_OBJECT_TERMINATION, ntoskernel.exe)

    - by pvorb
    I'm getting BlueScreens about every five days for more than three months. Here's an example: A problem has been detected and Windows has been shut down to prevent damage to your computer. The problem seems to be caused by the following file: ntoskrnl.exe CRITICAL_OBJECT_TERMINATION If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps: Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode. Technical Information: *** STOP: 0x000000f4 (0x0000000000000003, 0xfffffa80065f2b30, 0xfffffa80065f2e10, 0xfffff80002f9bf40) *** ntoskrnl.exe - Address 0xfffff80002c98d00 base at 0xfffff80002c19000 DateStamp 0x4d9fdd5b It's has always been the same BlueScreen message showing CRITICAL_OBJECT_TERMINATION, 0x000000f4, and ntoskrnl.exe. Of course the addresses change. My computer is a ThinkPad T400 (about 2 years old) with a SSD in it. I'm also running Windows 7 Professional 64 bit. When I bought my computer, it had a 250GByte SeaGate HDD in it, which I replaced by a 500GByte HDD by Western Digital. Last september I bought a Corsair F120 SSD and replaced the HDD by this SSD. Then I bought a LEICKE HDD adapter for the UltraBay II where I plugged in my 500GByte HDD. This configuration ran about half a year without any errors. After re-installing Windows this spring, I am getting regular BlueScreens. Sometimes my system runs for about 2 weeks without a BSOD, sometimes I get several BlueScreens a day. The only thing that I noticed is, that I'm always running Google Chrome when it happens. Is there anyone who has made his/her own bad experiences whith some of my components or is there anybody who can tell me if it would be helpful to send my notebook to Lenovo? Thank you very much for your help on my issue! Regards, Paul

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  • Cloud storage provider lost my data. How to back up next time?

    - by tomcam
    What do you do when cloud storage fails you? First, some background. A popular cloud storage provider (rhymes with Booger Link) damaged a bunch of my data. Getting it back was an uphill battle with all the usual accusations that it was my fault, etc. Finally I got the data back. Yes, I can back this up with evidence. Idiotically, I stayed with them, so I totally get that the rest of this is on me. The problem had been with a shared folder that works with all 12 computers my business and family use with the service. We'll call that folder the Tragic Briefcase. It is a sort of global folder that's publicly visible to all computers on the service. It's our main repository. Today I decided to deal with some residual effects of the Crash of '11. Part of the damage they did was that in just one of my computers (my primary, of course) all the documents in the Tragic Briefcase were duplicated in the Windows My Documents folder. I finally started deleting them. But guess what. Though they appeared to be duplicated in the file system, removing them from My Documents on the primary PC caused them to disappear from the Tragic Briefcase too. They efficiently disappeared from all the other computers' Tragic Briefcases as well. So now, 21 gigs of files are gone, and of course I don't know which ones. I want to avoid this in the future. Apart from using a different storage provider, the bigger picture is this: how do I back up my cloud data? A complete backup every week or so from web to local storage would cause me to exceed my ISP's bandwidth. Do I need to back up each of my 12 PCs locally? I do use Backupify for my primary Google Docs, but I have been storing taxes, confidential documents, Photoshop source, video source files, and so on using the web service. So it's a lot of data, but I need to keep it safe. Backup locally would also mean 2 backup drives or some kind of RAID per PC, right, because you can't trust a single point of failure? Assuming I move to DropBox or something of its ilk, what is the best way to make sure that if the next cloud storage provider messes up I can restore?

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  • Linux-Containers — Part 1: Overview

    - by Lenz Grimmer
    "Containers" by Jean-Pierre Martineau (CC BY-NC-SA 2.0). Linux Containers (LXC) provide a means to isolate individual services or applications as well as of a complete Linux operating system from other services running on the same host. To accomplish this, each container gets its own directory structure, network devices, IP addresses and process table. The processes running in other containers or the host system are not visible from inside a container. Additionally, Linux Containers allow for fine granular control of resources like RAM, CPU or disk I/O. Generally speaking, Linux Containers use a completely different approach than "classicial" virtualization technologies like KVM or Xen (on which Oracle VM Server for x86 is based on). An application running inside a container will be executed directly on the operating system kernel of the host system, shielded from all other running processes in a sandbox-like environment. This allows a very direct and fair distribution of CPU and I/O-resources. Linux containers can offer the best possible performance and several possibilities for managing and sharing the resources available. Similar to Containers (or Zones) on Oracle Solaris or FreeBSD jails, the same kernel version runs on the host as well as in the containers; it is not possible to run different Linux kernel versions or other operating systems like Microsoft Windows or Oracle Solaris for x86 inside a container. However, it is possible to run different Linux distribution versions (e.g. Fedora Linux in a container on top of an Oracle Linux host), provided it supports the version of the Linux kernel that runs on the host. This approach has one caveat, though - if any of the containers causes a kernel crash, it will bring down all other containers (and the host system) as well. For example, Oracle's Unbreakable Enterprise Kernel Release 2 (2.6.39) is supported for both Oracle Linux 5 and 6. This makes it possible to run Oracle Linux 5 and 6 container instances on top of an Oracle Linux 6 system. Since Linux Containers are fully implemented on the OS level (the Linux kernel), they can be easily combined with other virtualization technologies. It's certainly possible to set up Linux containers within a virtualized Linux instance that runs inside Oracle VM Server for Oracle VM Virtualbox. Some use cases for Linux Containers include: Consolidation of multiple separate Linux systems on one server: instances of Linux systems that are not performance-critical or only see sporadic use (e.g. a fax or print server or intranet services) do not necessarily need a dedicated server for their operations. These can easily be consolidated to run inside containers on a single server, to preserve energy and rack space. Running multiple instances of an application in parallel, e.g. for different users or customers. Each user receives his "own" application instance, with a defined level of service/performance. This prevents that one user's application could hog the entire system and ensures, that each user only has access to his own data set. It also helps to save main memory — if multiple instances of a same process are running, the Linux kernel can share memory pages that are identical and unchanged across all application instances. This also applies to shared libraries that applications may use, they are generally held in memory once and mapped to multiple processes. Quickly creating sandbox environments for development and testing purposes: containers that have been created and configured once can be archived as templates and can be duplicated (cloned) instantly on demand. After finishing the activity, the clone can safely be discarded. This allows to provide repeatable software builds and test environments, because the system will always be reset to its initial state for each run. Linux Containers also boot significantly faster than "classic" virtual machines, which can save a lot of time when running frequent build or test runs on applications. Safe execution of an individual application: if an application running inside a container has been compromised because of a security vulnerability, the host system and other containers remain unaffected. The potential damage can be minimized, analyzed and resolved directly from the host system. Note: Linux Containers on Oracle Linux 6 with the Unbreakable Enterprise Kernel Release 2 (2.6.39) are still marked as Technology Preview - their use is only recommended for testing and evaluation purposes. The Open-Source project "Linux Containers" (LXC) is driving the development of the technology behind this, which is based on the "Control Groups" (CGroups) and "Name Spaces" functionality of the Linux kernel. Oracle is actively involved in the Linux Containers development and contributes patches to the upstream LXC code base. Control Groups provide means to manage and monitor the allocation of resources for individual processes or process groups. Among other things, you can restrict the maximum amount of memory, CPU cycles as well as the disk and network throughput (in MB/s or IOP/s) that are available for an application. Name Spaces help to isolate process groups from each other, e.g. the visibility of other running processes or the exclusive access to a network device. It's also possible to restrict a process group's access and visibility of the entire file system hierarchy (similar to a classic "chroot" environment). CGroups and Name Spaces provide the foundation on which Linux containers are based on, but they can actually be used independently as well. A more detailed description of how Linux Containers can be created and managed on Oracle Linux will be explained in the second part of this article. Additional links related to Linux Containers: OTN Article: The Role of Oracle Solaris Zones and Linux Containers in a Virtualization Strategy Linux Containers on Wikipedia - Lenz Grimmer Follow me on: Personal Blog | Facebook | Twitter | Linux Blog |

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  • 6 Reasons Why You Can’t Move Your Cell Phone To Any Carrier You Want

    - by Chris Hoffman
    You can buy a laptop or Wi-Fi tablet and use it on Wi-Fi anywhere in the world, so why are cell phones and devices with mobile data not portable between different cellular networks in the same country? Unlike with Wi-Fi, there are many different competing cellular network standards — both around the world and within countries. Cellular carriers also like locking you to their specific network and making it difficult to move. That’s what contracts are for. Phone Locking Many phones are sold locked to a specific network. When you buy a phone from a cellular carrier, they often lock that phone to their network so you can’t take it to a competitor’s network. That’s why you’ll often need to unlock a phone before you can move it to a different cellular provider or take it to a different country and use it on a local provider instead of roaming. Cellular carriers will generally unlock your phone for you as long as you’re no longer in a contract with them. However, unlocking a cell phone you’ve paid for without your carrier’s permission is currently a crime in the USA. GSM vs. CDMA Some cellular networks use the GSM (Global System for Mobile Communications) standard, while some use CDMA (Code-division multiple access). Worldwide, most cellular networks use GSM. In the USA, both GSM and CDMA are popular. Verizon, Sprint, and other carriers that use their networks use CDMA. AT&T, T-Mobile, and other carriers that use their networks are use GSM. These are two competing standards and are not interoperable. This means you can’t simply take a phone from Verizon to T-Mobile, or from AT&T to Sprint. These carriers have incompatible phones. CDMA Restrictions CDMA is more restricted than GSM. GSM phones have SIM cards. Simply open the phone, pop out the SIM card, and pop in a new SIM card to switch carriers. (In reality, it’s more complicated thanks to phone locking and other factors here.) CDMA phones don’t have removable modules like this. All CDMA phones ship locked to a specific network and you’d have to get both your old carrier and your new carrier to cooperate to switch phones between them. In reality, many people just consider CDMA phones eternally locked to a specific carrier. Frequencies Different cellular networks throughout the USA and the rest of the world use different frequencies. These radio frequencies have to be supported by your phone’s hardware or your phone simply can’t work on a network using those frequencies. Many GSM phones support three or four bands of frequencies — 900/1800/1900 MHz, 850/1800/1900 MHz, or 850/900/1800/1900 MHz. These are sometimes called “world phones” because they allow easier roaming. This allows the manufacturer to produce a phone that will support all GSM networks in the world and allows their customers to travel with those phones. If your phone doesn’t support the appropriate frequencies, it won’t work on certain networks. LTE Bands When it comes to newer, faster LTE networks, different frequencies are still a concern. LTE frequencies are generally known as “LTE bands.” To use a smartphone on a certain LTE network, that smartphone will have to support that LTE network’s frequency. Different models of phones are often created to work on different LTE networks around the world. However, phones are generally supporting more and more LTE networks and becoming more and more interoperable over time. SIM Card Sizes The SIM cards used in GSM phones come in different sizes. Newer phones use smaller SIM cards to save space and be more compact. This isn’t a big obstacle, as the different sizes of SIM cards — full-size SIM, mini-SIM, micro-SIM, and nano-SIM are actually compatible. The only difference between them is the size of the plastic card surrounding the SIM’s chip. The actual chip is the same size between all the SIM cards. This means you can take an old SIM card and cut the plastic off until it becomes a smaller-size SIM card that fits in a modern phone. Or, you can take a smaller-size SIM card and insert it into a tray so that it becomes a larger-size SIM card that fits in an older phone. Be aware that it’s very possible to damage your SIM card and make it not work properly by cutting it to the wrong dimensions. Your cellular carrier will often be able to cut your SIM card for you or give you a new one if you want to use an old SIM card in a new phone. Hopefully they won’t overcharge you for this service, too. Be sure to check what types of networks, frequencies, and LTE bands your phone supports before trying to move it between networks. You may have to buy a new phone when moving between certain cellular carriers. Image Credit: Morgan on Flickr, 22n on Flickr

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  • Verizon Wireless Supports its Mission-Critical Employee Portal with MySQL

    - by Bertrand Matthelié
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Verizon Wireless, the #1 mobile carrier in the United States, operates the nation’s largest 3G and 4G LTE network, with the most subscribers (109 millions) and the highest revenue ($70.2 Billion in 2011). Verizon Wireless built the first wide-area wireless broadband network and delivered the first wireless consumer 3G multimedia service in the US, and offers global voice and data services in more than 200 destinations around the world. To support 4.2 million daily wireless transactions and 493,000 calls and emails transactions produced by 94.2 million retail customers, Verizon Wireless employs over 78,000 employees with area headquarters across the United States. The Business Challenge Seeing the stupendous rise in social media, video streaming, live broadcasting…etc which redefined the scope of technology, Verizon Wireless, as a technology savvy company, wanted to provide a platform to its employees where they could network socially, view and host microsites, stream live videos, blog and provide the latest news. The IT team at Verizon Wireless had abundant experience with various technology platforms to support the huge number of applications in the company. However, open-source products weren’t yet widely used in the organization and the team had the ambition to adopt such technologies and see if the architecture could meet Verizon Wireless’ rigid requirements. After evaluating a few solutions, the IT team decided to use the LAMP stack for Vzweb, its mission-critical, 24x7 employee portal, with Drupal as the front end and MySQL on Linux as the backend, and for a few other internal websites also on MySQL. The MySQL Solution Verizon Wireless started to support its employee portal, Vzweb, its online streaming website, Vztube, and internal wiki pages, Vzwiki, with MySQL 5.1 in 2010. Vzweb is the main internal communication channel for Verizon Wireless, while Vztube hosts important company-wide webcasts regularly for executive-level announcements, so both channels have to be live and accessible all the time for its 78,000 employees across the United States. However during the initial deployment of the MySQL based Intranet, the application experienced performance issues. High connection spikes occurred causing slow user response time, and the IT team applied workarounds to continue the service. A number of key performance indexes (KPI) for the infrastructure were identified and the operational framework redesigned to support a more robust website and conform to the 99.985% uptime SLA (Service-Level Agreement). The MySQL DBA team made a series of upgrades in MySQL: Step 1: Moved from MyISAM to InnoDB storage engine in 2010 Step 2: Upgraded to the latest MySQL 5.1.54 release in 2010 Step 3: Upgraded from MySQL 5.1 to the latest GA release MySQL 5.5 in 2011, and leveraging MySQL Thread Pool as part of MySQL Enterprise Edition to scale better After making those changes, the team saw a much better response time during high concurrency use cases, and achieved an amazing performance improvement of 1400%! In January 2011, Verizon CEO, Ivan Seidenberg, announced the iPhone launch during the opening keynote at Consumer Electronic Show (CES) in Las Vegas, and that presentation was streamed live to its 78,000 employees. The event was broadcasted flawlessly with MySQL as the database. Later in 2011, Hurricane Irene attacked the East Coast of United States and caused major life and financial damages. During the hurricane, the team directed more traffic to its west coast data center to avoid potential infrastructure damage in the East Coast. Such transition was executed smoothly and even though the geographical distance became longer for the East Coast users, there was no impact in the performance of Vzweb and Vztube, and the SLA goal was achieved. “MySQL is the key component of Verizon Wireless’ mission-critical employee portal application,” said Shivinder Singh, senior DBA at Verizon Wireless. “We achieved 1400% performance improvement by moving from the MyISAM storage engine to InnoDB, upgrading to the latest GA release MySQL 5.5, and using the MySQL Thread Pool to support high concurrent user connections. MySQL has become part of our IT infrastructure, on which potentially more future applications will be built.” To learn more about MySQL Enterprise Edition, Get our Product Guide.

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  • Spolskism or Twitterism: A Doctor writes...

    - by Phil Factor
    "I never realized I had a problem. I just 'twittered' because it was a social thing to do. All my mates were doing it. It made me feel good to have 'followers'; it bolstered my self-esteem. Of course, you don't think of the long-term effects on your work and on the way you think. There's no denying that it impairs your judgment…" Yes, this story is typical. Hundreds of people are waking up to the long term effects of twittering, and seeking help. Dave, who wishes to remain anonymous, told our reporter… "I started using Twitter at work. Just a few minutes now and then, throughout the day. A lot of my colleagues were doing it and I thought 'Well, that's cool; it must be part of what I should be doing at work'. Soon, I was avidly reading every twitter that came my way, and counting the minutes between my own twitters. I tried to kid myself that it was all about professional development and getting other people to help you with work-related problems, but in truth I had become addicted to the buzz of the social network. The worse thing was that it made me seem busy even when I was really just frittering my time away. Inevitably, I started to get behind with my real work." Experts have identified the syndrome and given it a name: 'Twitterism', sometimes referred to as 'Spolskism', after the person who first drew attention to the pernicious damage to well-being that the practice caused, and who had the courage to take the pledge of rejecting it. According to one expert… "The occasional Twitter does little harm to the participant, and can be an adaptive way of dealing with stress. Unfortunately, it rarely stops there. The addictive qualities of the practice have put a strain on the caring professions who are faced with a flood of people making that first bold step to seeking help". Dave is one of those now seeking help for his addiction… "I had lost touch with reality. Even though I twittered my work colleagues constantly, I found I actually spoke to them less and less. Even when out socializing, I would frequently disengage from the conversation, in order to twitter. I stopped blogging. I stopped responding to emails; the only way to reach me was through the world of Twitter. Unfortunately, my denial about the harm that twittering was doing to me, my friends, and my work-colleagues was so strong that I truly couldn't see that I had a problem." Like other addictions, the help and support of others who are 'taking the cure' is important. There is a common bond between those who have 'been through hell and back' and are once more able to experience the joys of actually conversing and socializing, rather than the false comfort of solitary 'twittering'. Complete abstinence is essential to the cure. Most of those who risk even an occasional twitter face a headlong slide back into 'binge' twittering. Tom, another twitterer who has managed to kick the habit explains… "My twittering addiction now seems more like a bad dream. You get to work, and switch on the PC. You say to yourself, just open up the browser, just for a minute, just to see what people are saying on Twitter. The next thing you know, half the day has gone by. The worst thing is that when you're addicted, you get good at covering up the habit; I spent so much time looking at the screen and typing on the keyboard, people just assumed I was working hard.I know that I must never forget what it was like then, and what it's like now that I've kicked the habit. I now have more time for productive work and a real social life." Like many addictions, Spolskism has its most detrimental effects on family, friends and workmates, rather than the addict. So often nowadays, we hear the sad stories of Twitter-Widows; tales of long lonely evenings spent whilst their partners are engrossed in their twittering into their 'mobiles' or indulging in their solitary spolskistic habits in privacy, under cover of 'having to do work at home'. Workmates suffer too, when the addicts even take their laptops or mobiles into meetings in order to 'twitter' with their fellow obsessives, even stooping to complain to their followers how boring the meeting is. No; The best advice is to leave twittering to the birds. You know it makes sense.

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  • Is Linear Tape File System (LTFS) Best For Transportable Storage?

    - by rickramsey
    Those of us in tape storage engineering take a lot of pride in what we do, but understand that tape is the right answer to a storage problem only some of the time. And, unfortunately for a storage medium with such a long history, it has built up a few preconceived notions that are no longer valid. When I hear customers debate whether to implement tape vs. disk, one of the common strikes against tape is its perceived lack of usability. If you could go back a few generations of corporate acquisitions, you would discover that StorageTek engineers recognized this problem and started developing a solution where a tape drive could look just like a memory stick to a user. The goal was to not have to care about where files were on the cartridge, but to simply see the list of files that were on the tape, and click on them to open them up. Eventually, our friends in tape over at IBM built upon our work at StorageTek and Sun Microsystems and released the Linear Tape File System (LTFS) feature for the current LTO5 generation of tape drives as an open specification. LTFS is really a wonderful feature and we’re proud to have taken part in its beginnings and, as you’ll soon read, its future. Today we offer LTFS-Open Edition, which is free for you to use in your in Oracle Enterprise Linux 5.5 environment - not only on your LTO5 drives, but also on your Oracle StorageTek T10000C drives. You can download it free from Oracle and try it out. LTFS does exactly what its forefathers imagined. Now you can see immediately which files are on a cartridge. LTFS does this by splitting a cartridge into two partitions. The first holds all of the necessary metadata to create a directory structure for you to easily view the contents of the cartridge. The second partition holds all of the files themselves. When tape media is loaded onto a drive, a complete file system image is presented to the user. Adding files to a cartridge can be as simple as a drag-and-drop just as you do today on your laptop when transferring files from your hard drive to a thumb drive or with standard POSIX file operations. You may be thinking all of this sounds nice, but asking, “when will I actually use it?” As I mentioned at the beginning, tape is not the right solution all of the time. However, if you ever need to physically move data between locations, tape storage with LTFS should be your most cost-effective and reliable answer. I will give you a few use cases examples of when LTFS can be utilized. Media and Entertainment (M&E), Oil and Gas (O&G), and other industries have a strong need for their storage to be transportable. For example, an O&G company hunting for new oil deposits in remote locations takes very large underground seismic images which need to be shipped back to a central data center. M&E operations conduct similar activities when shooting video for productions. M&E companies also often transfers files to third-parties for editing and other activities. These companies have three highly flawed options for transporting data: electronic transfer, disk storage transport, or tape storage transport. The first option, electronic transfer, is impractical because of the expense of the bandwidth required to transfer multi-terabyte files reliably and efficiently. If there’s one place that has bandwidth, it’s your local post office so many companies revert to physically shipping storage media. Typically, M&E companies rely on transporting disk storage between sites even though it, too, is expensive. Tape storage should be the preferred format because as IDC points out, “Tape is more suitable for physical transportation of large amounts of data as it is less vulnerable to mechanical damage during transportation compared with disk" (See note 1, below). However, tape storage has not been used in the past because of the restrictions created by proprietary formats. A tape may only be readable if both the sender and receiver have the same proprietary application used to write the file. In addition, the workflows may be slowed by the need to read the entire tape cartridge during recall. LTFS solves both of these problems, clearing the way for tape to become the standard platform for transferring large files. LTFS is open and, as long as you’ve downloaded the free reader from our website or that of anyone in the LTO consortium, you can read the data. So if a movie studio ships a scene to a third-party partner to add, for example, sounds effects or a music score, it doesn’t have to care what technology the third-party has. If it’s written back to an LTFS-formatted tape cartridge, it can be read. Some tape vendors like to claim LTFS is a “standard,” but beauty is in the eye of the beholder. It’s a specification at this point, not a standard. That said, we’re already seeing application vendors create functionality to write in an LTFS format based on the specification. And it’s my belief that both customers and the tape storage industry will see the most benefit if we all follow the same path. As such, we have volunteered to lead the way in making LTFS a standard first with the Storage Network Industry Association (SNIA), and eventually through to standard bodies such as American National Standards Institute (ANSI). Expect to hear good news soon about our efforts. So, if storage transportability is one of your requirements, I recommend giving LTFS a look. It makes tape much more user-friendly and it’s free, which allows tape to maintain all of its cost advantages over disk! Note 1 - IDC Report. April, 2011. “IDC’s Archival Storage Solutions Taxonomy, 2011” - Brian Zents Website Newsletter Facebook Twitter

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  • Video games, content strategy, and failure - oh my.

    - by Roger Hart
    Last night was the CS London group's event Content Strategy, Manhattan Style. Yes, it's a terrible title, feeling like a self-conscious grasp for chic, sadly commensurate with the venue. Fortunately, this was not commensurate with the event itself, which was lively, relevant, and engaging. Although mostly if you're a consultant. This is a strong strain in current content strategy discourse, and I think we're going to see it remedied quite soon. Not least in Paris on Friday. A lot of the bloggers, speakers, and commentators in the sphere are consultants, or part of agencies and other consulting organisations. A lot of the talk is about how you sell content strategy to your clients. This is completely acceptable. Of course it is. And it's actually useful if that's something you regularly have to do. To an extent, it's even portable to those of us who have to sell content strategy within an organisation. We're still competing for credibility and resource. What we're doing less is living in the beginning of a project. This was touched on by Jeffrey MacIntyre (albeit in a your-clients kind of a way) who described "the day two problem". Companies, he suggested, build websites for launch day, and forget about the need for them to be ongoing entities. Consultants, agencies, or even internal folks on short projects will live through Day Two quite often: the trainwreck moment where somebody realises that even if the content is right (which it often isn't), and on time (which it often isn't), it'll be redundant, outdated, or inaccurate by the end of the week/month/fickle social media attention cycle. The thing about living through a lot of Day Two is that you see a lot of failure. Nothing succeeds like failure? Failure is good. When it's structured right, it's an awesome tool for learning - that's kind of how video games work. I'm chewing over a whole blog post about this, but basically in game-like learning, you try, fail, go round the loop again. Success eventually yields joy. It's a relatively well-known phenomenon. It works best when that failing step is acutely felt, but extremely inexpensive. Dying in Portal is highly frustrating and surprisingly characterful, but the save-points are well designed and the reload unintrusive. The barrier to re-entry into the loop is very low, as is the cost of your failure out in meatspace. So it's easy (and fun) to learn. Yeah, spot the difference with business failure. As an external content strategist, you get to rock up with a big old folder full of other companies' Day Two (and ongoing day two hundred) failures. You can't send the client round the learning loop - although you may well be there because they've been round it once - but you can show other people's round trip. It's not as compelling, but it's not bad. What about internal content strategists? We can still point to things that are wrong, and there are some very compelling tools at our disposal - content inventories, user testing, and analytics, for instance. But if we're picking up big organically sprawling legacy content, Day Two may well be a distant memory, and the felt experience of web content failure is unlikely to be immediate to many people in the organisation. What to do? My hunch here is that the first task is to create something immediate and felt, but that it probably needs to be a success. Something quickly doable and visible - a content problem solved with a measurable business result. Now, that's a tall order; but scrape of the "quickly" and it's the whole reason we're here. At Red Gate, I've started with the text book fear and passion introduction to content strategy. In fact, I just typo'd that as "contempt strategy", and it isn't a bad description. Yelling "look at this, our website is rubbish!" gets you the initial attention, but it doesn't make you many friends. And if you don't produce something pretty sharp-ish, it's easy to lose the momentum you built up for change. The first thing I've done - after the visual content inventory - is to delete a bunch of stuff. About 70% of the SQL Compare web content has gone, in fact. This is a really, really cheap operation. It's visible, and it's powerful. It's cheap because you don't have to create any new content. It's not free, however, because you do have to validate your deletions. This means analytics, actually reading that content, and talking to people whose business purposes that content has to serve. If nobody outside the company uses it, and nobody inside the company thinks they ought to, that's a no-brainer for the delete list. The payoff here is twofold. There's the nebulous hard-to-illustrate "bad content does user experience and brand damage" argument; and there's the "nobody has to spend time (money) maintaining this now" argument. One or both are easily felt, and the second at least should be measurable. But that's just one approach, and I'd be interested to hear from any other internal content strategy folks about how they get buy-in, maintain momentum, and generally get things done.

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  • High Jinks, Hi Jacks, Exceptional DBA Awards and PASS

    - by Rodney
    The countdown to PASS has counted down.  The day after tomorrow I will board a plane, like many others, on my way for the 4th year in a row to SQL PASS Summit.  The anticipation has been excruciating but luckily I have this little thing called a day job as a DBA that has kept me busy and not thinking too much about the event. Well that is not exactly true since my beautiful wife works for PASS so we get to talk about SQL from the time we wake up until late in the evening. I would not have it any other way and I feel very fortunate to be a part of this great event and to have been chosen as the Exceptional DBA Award judge also for the 4th year in a row.  This year, I will have been again tasked with presenting the award to the winner, Mr. Jeff Moden and it will be a true honor to meet him in person as I have read many of his articles on SSC and have attended his session at PASS previously.  The speech is all ready but one item remains, which will be a surprise to all who attend the party on Tuesday night in Seattle (see links below).  Let's face it, Exceptional DBAs everywhere work very hard protecting our data stores, tuning queries, mentoring, saving money, installing clusters, etc and once in a while there is time to be exceptionally non-professional and have a bit of fun. Once incident that happened this year that falls under the High Jinks category was when my network admin asked if I could Telnet into a SQL instance and see if I could make the connection through the firewall that he had just configured. I was able to establish a connection on port 1433 and it occurred to me that it would be very interesting if I could actually run T-SQL queries via a Telnet session much like you might do with an SMTP server. With that thought, I proceeded to demonstrate this could be possible by convincing my senior DBA Shawn McGehee that I was able to do so. At first he did not believe me. It shook his world view.  It was inconceivable.  What I had done, behind the scenes, of course, was to copy and rename SQLCMD.exe to Telnet.exe and used it to connect and run a simple, "Select * from sys.databases" on the SQL instance. I think if it had been anyone other than Shawn I could have extended this ruse indefinitely but he caught on within 30 seconds. It was a fun thirty seconds though. On the High Jacks side of the house, which is really merged to be SQL HACKS, I finally, after several years of struggling with how to connect to an untrusted domain like in a DMZ with a windows account in SSMS, I stumbled upon a solution that does away with the requirement to use SQL Authentication.  While "Runas" is a great command to use to run an application with a higher privileged account, I had not previously been able to figure out how to connect to the remote domain with SSMS and "Runsas". It never connected and caused a login failure every time for the remote windows domain account. Then I ran across an option for "Runas",   "/netonly".  This option postpones the login until a connection is made and only then passes the remote login you supply when you first launch SSMS with the "Runas" command. So a typical shortcut would look like: "C:\Windows\System32\runas.exe /netonly /user:remotedomain.com\rodlandrum "C:\Program Files\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE\Ssms.exe" You will want to make sure the passwords are synced between the two domains, your local domain and the remote domain, otherwise you may have account lockout issues, but I have found in weeks of testing this is a stable solution. Now it is time to get ready to head for Seattle. Please, if you see me (@SQLBeat) or my wife (@Karlakay22) please run up and high five me (wait..High Jinks.High Jacks.High Fives.Need to change the title) or give me a big bear hug if you are strong enough to lift me off the ground. And if you do actually do that, I will think you are awesome and will not embarrass you by crying out for help or complaining of a broken back or sciatic nerve damage. And now the links to others who have all of the details. First, for the MVP Deep Dives 2, of which, like John, I was lucky enough to be able to participate in this year. http://www.simple-talk.com/community/blogs/johnm/archive/2011/09/29/103577.aspx And the details of the SSC party where the Exceptional DBA of 2011, Jeff Moden, will be awarded. http://www.simple-talk.com/community/blogs/rebecca_amos/archive/2011/10/05/103661.aspx   Cheers! Rodney

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  • Death March

    - by Nick Harrison
    It is a horrible sight to watch a project fail. There are few things as bad. Watching a project fail regardless of the reason is almost like sitting in a room with a "Dementor" from Harry Potter. It will literally suck all of the life and joy out of the room. Nearly every project that I have seen fail has failed because of political challenges or management challenges. Sometimes there are technical challenges that bring a project to its knees, but usually projects fail for less technical reasons. Here a few observations about projects failing for political reasons. Both the client and the consultants have to be committed to seeing the project succeed. Put simply, you cannot solve a problem when the primary stake holders do not truly want it solved. This could come from a consultant being more interested in extended the engagement. It could come from a client being afraid of what will happen to them once the problem is solved. It could come from disenfranchised stake holders. Sometimes a project is beset on all sides. When you find yourself working on a project that has this kind of threat, do all that you can to constrain the disruptive influences of the bad apples. If their influence cannot be constrained, you truly have no choice but to move on to a new project. Tough choices have to be made to make a project successful. These choices will affect everyone involved in the project. These choices may involve users not getting a change request through that they want. Developers may not get to use the tools that they want. Everyone may have to put in more hours that they originally planned. Steps may be skipped. Compromises will be made, but if everyone stays committed to the end goal, you can still be successful. If individuals start feeling disgruntled or resentful of the compromises reached, the project can easily be derailed. When everyone is not working towards a common goal, it is like driving with one foot on the break and one foot on the accelerator. Not only will you not get to where you are planning, you will also damage the car and possibly the passengers as well.   It is important to always keep the end result in mind. Regardless of the development methodology being followed, the end goal is not comprehensive documentation. In all cases, it is working software. Comprehensive documentation is nice but useless if the software doesn't work.   You can never get so distracted by the next goal that you fail to meet the current goal. Most projects are ultimately marathons. This means that the pace must be sustainable. Regardless of the temptations, you cannot burn the team alive. Processes will fail. Technology will get outdated. Requirements will change, but your people will adapt and learn and grow. If everyone on the team from the most senior analyst to the most junior recruit trusts and respects each other, there is no challenge that they cannot overcome. When everyone involved faces challenges with the attitude "This is my project and I will not let it fail" "You are my teammate and I will not let you fail", you will in fact not fail. When you find a team that embraces this attitude, protect it at all cost. Edward Yourdon wrote a book called Death March. In it, he included a graph for categorizing Death March project types based on the Happiness of the Team and the Chances of Success.   Chances are we have all worked on Death March projects. We will all most likely work on more Death March projects in the future. To a certain extent, they seem to be inevitable, but they should never be suicide or ugly. Ideally, they can all be "Mission Impossible" where everyone works hard, has fun, and knows that there is good chance that they will succeed. If you are ever lucky enough to work on such a project, you will know that sense of pride that comes from the eventual success. You will recognize a profound bond with the team that you worked with. Chances are it will change your life or at least your outlook on life. If you have not already read this book, get a copy and study it closely. It will help you survive and make the most out of your next Death March project.

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  • Say What? Podcasting As Part of Your Content Marketing

    - by Mike Stiles
    What do you usually do in your car on the way to work?  Sing along to radio? Stream Pandora or iHeartRadio? Talk on the phone? Sit in total silence? Whatever it is you do, you could be using that time to make yourself an expert in any range of topics…using podcasts. We invite you to follow or subscribe to the daily Oracle Social Spotlight podcast, a quick roundup of the day’s top stories around social marketing and the social networks. After podcasts arrived in 2004, growth was steady but slow. The concept was strong: anyone with a passion for any subject could make a show for anyone who cared to listen. Enter the smartphone, iTunes, new podcasting platforms, and social, and podcasting became easier than ever and made more sense for both podcasters and listeners. Stats show 1 in 5 smartphone owners are podcast consumers and 29% of Americans have listened to a podcast. The potential audience is also larger than ever. “Baked in” podcast apps on over 200 million devices expose users to volumes of audio content with just a tap. 97 million Americans are driving to work every day by themselves. And 38% of Americans listen to audio on a digital device each week, a number that’s projected to double by 2015. Does that mean your brand should be podcasting? That’s part of a larger discussion about your overall content strategy, provided you have one. But if you do and podcasting is a component of it, here are some things to keep in mind: Don’t podcast just to do it. Podcast because you thought of a show customers and prospects will like that they can’t get anywhere else. Sound quality matters. Good microphones are not expensive. Bad sound is annoying, makes your brand feel cheap, and will turn today’s sophisticated ears off. The host matters. Many think they belong on the radio. Few actually do. Your brand’s host should be comfortable & likeable. A top advantage of a podcast is people can bond with a real person. It’s a trust opportunity, so don’t take it lightly. The content matters. “All killer, no filler” means don’t allow babbling just to fill enough time for an episode. Value the listeners’ time, because that time is hard to get. Put time, effort and creativity into it. Sure you’re a business, but you’re competing with content from professional media and showbiz producers. If you can include music, sound effects, and things that amuse the ears, do it. If you start, be consistent. The #1 flaw in podcasting is when listeners can’t count on another episode or don’t know when it’s coming. Don’t skip doing shows just because you can. Get committed. Get your cover art right. Podcasting is about audio, but people shop for podcasts by glancing through graphics. Yours has to be professional, cool, and informative to get listeners interested. Cross-promote your podcast on all your channels. The competition for listeners is fierce, so if you have existing audiences you can leverage to launch your show, use them. Optimize it for mobile. Assume that’s where most listening will take place. If you’re using one of the podcast platform apps, you should be in good shape. Frankly, the percentage of brands that are podcasting is quite low, and that’s okay. Once you move beyond blogging and start connecting with real voices, poor execution can do damage. But more (32%) marketers want to learn how to use podcasting, and more (23%) were increasing their podcasting throughout this year. Bottom line, you want to share your brand’s message and stories wherever your audience might be and in whatever way they prefer to take in content. Many prefer to do that while driving or working out, using the eyes and hands-free medium of audio. @mikestilesPhoto: stock.xchng

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  • How to Tell If Your Computer is Overheating and What to Do About It

    - by Chris Hoffman
    Heat is a computer’s enemy. Computers are designed with heat dispersion and ventilation in mind so they don’t overheat. If too much heat builds up, your computer may become unstable or suddenly shut down. The CPU and graphics card produce much more heat when running demanding applications. If there’s a problem with your computer’s cooling system, an excess of heat could even physically damage its components. Is Your Computer Overheating? When using a typical computer in a typical way, you shouldn’t have to worry about overheating at all. However, if you’re encountering system instability issues like abrupt shut downs, blue screens, and freezes — especially while doing something demanding like playing PC games or encoding video — your computer may be overheating. This can happen for several reasons. Your computer’s case may be full of dust, a fan may have failed, something may be blocking your computer’s vents, or you may have a compact laptop that was never designed to run at maximum performance for hours on end. Monitoring Your Computer’s Temperature First, bear in mind that different CPUs and GPUs (graphics cards) have different optimal temperature ranges. Before getting too worried about a temperature, be sure to check your computer’s documentation — or its CPU or graphics card specifications — and ensure you know the temperature ranges your hardware can handle. You can monitor your computer’s temperatures in a variety of different ways. First, you may have a way to monitor temperature that is already built into your system. You can often view temperature values in your computer’s BIOS or UEFI settings screen. This allows you to quickly see your computer’s temperature if Windows freezes or blue screens on you — just boot the computer, enter the BIOS or UEFI screen, and check the temperatures displayed there. Note that not all BIOSes or UEFI screens will display this information, but it is very common. There are also programs that will display your computer’s temperature. Such programs just read the sensors inside your computer and show you the temperature value they report, so there are a wide variety of tools you can use for this, from the simple Speccy system information utility to an advanced tool like SpeedFan. HWMonitor also offer this feature, displaying a wide variety of sensor information. Be sure to look at your CPU and graphics card temperatures. You can also find other temperatures, such as the temperature of your hard drive, but these components will generally only overheat if it becomes extremely hot in the computer’s case. They shouldn’t generate too much heat on their own. If you think your computer may be overheating, don’t just glance as these sensors once and ignore them. Do something demanding with your computer, such as running a CPU burn-in test with Prime 95, playing a PC game, or running a graphical benchmark. Monitor the computer’s temperature while you do this, even checking a few hours later — does any component overheat after you push it hard for a while? Preventing Your Computer From Overheating If your computer is overheating, here are some things you can do about it: Dust Out Your Computer’s Case: Dust accumulates in desktop PC cases and even laptops over time, clogging fans and blocking air flow. This dust can cause ventilation problems, trapping heat and preventing your PC from cooling itself properly. Be sure to clean your computer’s case occasionally to prevent dust build-up. Unfortunately, it’s often more difficult to dust out overheating laptops. Ensure Proper Ventilation: Put the computer in a location where it can properly ventilate itself. If it’s a desktop, don’t push the case up against a wall so that the computer’s vents become blocked or leave it near a radiator or heating vent. If it’s a laptop, be careful to not block its air vents, particularly when doing something demanding. For example, putting a laptop down on a mattress, allowing it to sink in, and leaving it there can lead to overheating — especially if the laptop is doing something demanding and generating heat it can’t get rid of. Check if Fans Are Running: If you’re not sure why your computer started overheating, open its case and check that all the fans are running. It’s possible that a CPU, graphics card, or case fan failed or became unplugged, reducing air flow. Tune Up Heat Sinks: If your CPU is overheating, its heat sink may not be seated correctly or its thermal paste may be old. You may need to remove the heat sink and re-apply new thermal paste before reseating the heat sink properly. This tip applies more to tweakers, overclockers, and people who build their own PCs, especially if they may have made a mistake when originally applying the thermal paste. This is often much more difficult when it comes to laptops, which generally aren’t designed to be user-serviceable. That can lead to trouble if the laptop becomes filled with dust and needs to be cleaned out, especially if the laptop was never designed to be opened by users at all. Consult our guide to diagnosing and fixing an overheating laptop for help with cooling down a hot laptop. Overheating is a definite danger when overclocking your CPU or graphics card. Overclocking will cause your components to run hotter, and the additional heat will cause problems unless you can properly cool your components. If you’ve overclocked your hardware and it has started to overheat — well, throttle back the overclock! Image Credit: Vinni Malek on Flickr     

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Computer Networks UNISA - Chap 14 &ndash; Insuring Integrity &amp; Availability

    - by MarkPearl
    After reading this section you should be able to Identify the characteristics of a network that keep data safe from loss or damage Protect an enterprise-wide network from viruses Explain network and system level fault tolerance techniques Discuss issues related to network backup and recovery strategies Describe the components of a useful disaster recovery plan and the options for disaster contingencies What are integrity and availability? Integrity – the soundness of a networks programs, data, services, devices, and connections Availability – How consistently and reliably a file or system can be accessed by authorized personnel A number of phenomena can compromise both integrity and availability including… security breaches natural disasters malicious intruders power flaws human error users etc Although you cannot predict every type of vulnerability, you can take measures to guard against the most damaging events. The following are some guidelines… Allow only network administrators to create or modify NOS and application system users. Monitor the network for unauthorized access or changes Record authorized system changes in a change management system’ Install redundant components Perform regular health checks on the network Check system performance, error logs, and the system log book regularly Keep backups Implement and enforce security and disaster recovery policies These are just some of the basics… Malware Malware refers to any program or piece of code designed to intrude upon or harm a system or its resources. Types of Malware… Boot sector viruses Macro viruses File infector viruses Worms Trojan Horse Network Viruses Bots Malware characteristics Some common characteristics of Malware include… Encryption Stealth Polymorphism Time dependence Malware Protection There are various tools available to protect you from malware called anti-malware software. These monitor your system for indications that a program is performing potential malware operations. A number of techniques are used to detect malware including… Signature Scanning Integrity Checking Monitoring unexpected file changes or virus like behaviours It is important to decide where anti-malware tools will be installed and find a balance between performance and protection. There are several general purpose malware policies that can be implemented to protect your network including… Every compute in an organization should be equipped with malware detection and cleaning software that regularly runs Users should not be allowed to alter or disable the anti-malware software Users should know what to do in case the anti-malware program detects a malware virus Users should be prohibited from installing any unauthorized software on their systems System wide alerts should be issued to network users notifying them if a serious malware virus has been detected. Fault Tolerance Besides guarding against malware, another key factor in maintaining the availability and integrity of data is fault tolerance. Fault tolerance is the ability for a system to continue performing despite an unexpected hardware or software malfunction. Fault tolerance can be realized in varying degrees, the optimal level of fault tolerance for a system depends on how critical its services and files are to productivity. Generally the more fault tolerant the system, the more expensive it is. The following describe some of the areas that need to be considered for fault tolerance. Environment (Temperature and humidity) Power Topology and Connectivity Servers Storage Power Typical power flaws include Surges – a brief increase in voltage due to lightening strikes, solar flares or some idiot at City Power Noise – Fluctuation in voltage levels caused by other devices on the network or electromagnetic interference Brownout – A sag in voltage for just a moment Blackout – A complete power loss The are various alternate power sources to consider including UPS’s and Generators. UPS’s are found in two categories… Standby UPS – provides continuous power when mains goes down (brief period of switching over) Online UPS – is online all the time and the device receives power from the UPS all the time (the UPS is charged continuously) Servers There are various techniques for fault tolerance with servers. Server mirroring is an option where one device or component duplicates the activities of another. It is generally an expensive process. Clustering is a fault tolerance technique that links multiple servers together to appear as a single server. They share processing and storage responsibilities and if one unit in the cluster goes down, another unit can be brought in to replace it. Storage There are various techniques available including the following… RAID Arrays NAS (Storage (Network Attached Storage) SANs (Storage Area Networks) Data Backup A backup is a copy of data or program files created for archiving or safekeeping. Many different options for backups exist with various media including… These vary in cost and speed. Optical Media Tape Backup External Disk Drives Network Backups Backup Strategy After selecting the appropriate tool for performing your servers backup, devise a backup strategy to guide you through performing reliable backups that provide maximum data protection. Questions that should be answered include… What data must be backed up At what time of day or night will the backups occur How will you verify the accuracy of the backups Where and for how long will backup media be stored Who will take responsibility for ensuring that backups occurred How long will you save backups Where will backup and recovery documentation be stored Different backup methods provide varying levels of certainty and corresponding labour cost. There are also different ways to determine which files should be backed up including… Full backup – all data on all servers is copied to storage media Incremental backup – Only data that has changed since the last full or incremental backup is copied to a storage medium Differential backup – Only data that has changed since the last backup is coped to a storage medium Disaster Recovery Disaster recovery is the process of restoring your critical functionality and data after an enterprise wide outage has occurred. A disaster recovery plan is for extreme scenarios (i.e. fire, line fault, etc). A cold site is a place were the computers, devices, and connectivity necessary to rebuild a network exist but they are not appropriately configured. A warm site is a place where the computers, devices, and connectivity necessary to rebuild a network exists with some appropriately configured devices. A hot site is a place where the computers, devices, and connectivity necessary to rebuild a network exists and all are appropriately configured.

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  • .NET Security Part 4

    - by Simon Cooper
    Finally, in this series, I am going to cover some of the security issues that can trip you up when using sandboxed appdomains. DISCLAIMER: I am not a security expert, and this is by no means an exhaustive list. If you actually are writing security-critical code, then get a proper security audit of your code by a professional. The examples below are just illustrations of the sort of things that can go wrong. 1. AppDomainSetup.ApplicationBase The most obvious one is the issue covered in the MSDN documentation on creating a sandbox, in step 3 – the sandboxed appdomain has the same ApplicationBase as the controlling appdomain. So let’s explore what happens when they are the same, and an exception is thrown. In the sandboxed assembly, Sandboxed.dll (IPlugin is an interface in a partially-trusted assembly, with a single MethodToDoThings on it): public class UntrustedPlugin : MarshalByRefObject, IPlugin { // implements IPlugin.MethodToDoThings() public void MethodToDoThings() { throw new EvilException(); } } [Serializable] internal class EvilException : Exception { public override string ToString() { // show we have read access to C:\Windows // read the first 5 directories Console.WriteLine("Pwned! Mwuahahah!"); foreach (var d in Directory.EnumerateDirectories(@"C:\Windows").Take(5)) { Console.WriteLine(d.FullName); } return base.ToString(); } } And in the controlling assembly: // what can possibly go wrong? AppDomainSetup appDomainSetup = new AppDomainSetup { ApplicationBase = AppDomain.CurrentDomain.SetupInformation.ApplicationBase } // only grant permissions to execute // and to read the application base, nothing else PermissionSet restrictedPerms = new PermissionSet(PermissionState.None); restrictedPerms.AddPermission( new SecurityPermission(SecurityPermissionFlag.Execution)); restrictedPerms.AddPermission( new FileIOPermission(FileIOPermissionAccess.Read, appDomainSetup.ApplicationBase); restrictedPerms.AddPermission( new FileIOPermission(FileIOPermissionAccess.pathDiscovery, appDomainSetup.ApplicationBase); // create the sandbox AppDomain sandbox = AppDomain.CreateDomain("Sandbox", null, appDomainSetup, restrictedPerms); // execute UntrustedPlugin in the sandbox // don't crash the application if the sandbox throws an exception IPlugin o = (IPlugin)sandbox.CreateInstanceFromAndUnwrap("Sandboxed.dll", "UntrustedPlugin"); try { o.MethodToDoThings() } catch (Exception e) { Console.WriteLine(e.ToString()); } And the result? Oops. We’ve allowed a class that should be sandboxed to execute code with fully-trusted permissions! How did this happen? Well, the key is the exact meaning of the ApplicationBase property: The application base directory is where the assembly manager begins probing for assemblies. When EvilException is thrown, it propagates from the sandboxed appdomain into the controlling assembly’s appdomain (as it’s marked as Serializable). When the exception is deserialized, the CLR finds and loads the sandboxed dll into the fully-trusted appdomain. Since the controlling appdomain’s ApplicationBase directory contains the sandboxed assembly, the CLR finds and loads the assembly into a full-trust appdomain, and the evil code is executed. So the problem isn’t exactly that the sandboxed appdomain’s ApplicationBase is the same as the controlling appdomain’s, it’s that the sandboxed dll was in such a place that the controlling appdomain could find it as part of the standard assembly resolution mechanism. The sandbox then forced the assembly to load in the controlling appdomain by throwing a serializable exception that propagated outside the sandbox. The easiest fix for this is to keep the sandbox ApplicationBase well away from the ApplicationBase of the controlling appdomain, and don’t allow the sandbox permissions to access the controlling appdomain’s ApplicationBase directory. If you do this, then the sandboxed assembly can’t be accidentally loaded into the fully-trusted appdomain, and the code can’t be executed. If the plugin does try to induce the controlling appdomain to load an assembly it shouldn’t, a SerializationException will be thrown when it tries to load the assembly to deserialize the exception, and no damage will be done. 2. Loading the sandboxed dll into the application appdomain As an extension of the previous point, you shouldn’t directly reference types or methods in the sandboxed dll from your application code. That loads the assembly into the fully-trusted appdomain, and from there code in the assembly could be executed. Instead, pull out methods you want the sandboxed dll to have into an interface or class in a partially-trusted assembly you control, and execute methods via that instead (similar to the example above with the IPlugin interface). If you need to have a look at the assembly before executing it in the sandbox, either examine the assembly using reflection from within the sandbox, or load the assembly into the Reflection-only context in the application’s appdomain. The code in assemblies in the reflection-only context can’t be executed, it can only be reflected upon, thus protecting your appdomain from malicious code. 3. Incorrectly asserting permissions You should only assert permissions when you are absolutely sure they’re safe. For example, this method allows a caller read-access to any file they call this method with, including your documents, any network shares, the C:\Windows directory, etc: [SecuritySafeCritical] public static string GetFileText(string filePath) { new FileIOPermission(FileIOPermissionAccess.Read, filePath).Assert(); return File.ReadAllText(filePath); } Be careful when asserting permissions, and ensure you’re not providing a loophole sandboxed dlls can use to gain access to things they shouldn’t be able to. Conclusion Hopefully, that’s given you an idea of some of the ways it’s possible to get past the .NET security system. As I said before, this post is not exhaustive, and you certainly shouldn’t base any security-critical applications on the contents of this blog post. What this series should help with is understanding the possibilities of the security system, and what all the security attributes and classes mean and what they are used for, if you were to use the security system in the future.

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  • creating a pre-menu level select screen

    - by Ephiras
    Hi I am working on creating a tower Defence java applet game and have come to a road block about implementing a title screen that i can select the level and difficulty of the rest of the game. my title screen class is called Menu. from this menu class i need to pass in many different variables into my Main class. i have used different classes before and know how to run them and such. but if both classes extend applet and each has its individual graphics method how can i run things from Main even though it was created in Menu. what i essentially want to do is run the Menu class withits action listeners and graphics until a Difficulty button has been selected, run the main class (which 100% works without having to have the Menu class) and pretty much terminate Menu so that i cannot go back to it, do not see its buttons or graphics menus. can i run one applet annd when i choose a button close that one and launch the other one? IF you would like to download the full project you can find it here, i had to comment out all the code that wasn't working my Menu class import java.awt.*; import java.awt.event.*; import java.applet.*; public class Menu extends Applet implements ActionListener{ Button bEasy,bMed,bHard; Main m; public void init(){ bEasy= new Button("Easy"); bEasy.setBounds(140,200,100,50); add(bEasy); bMed = new Button("Medium");bMed.setBounds(280,200,100,50); add(bMed); bHard= new Button("Hard");bHard.setBounds(420,200,100,50); add(bHard); setLayout(null); } public void actionPerformed(ActionEvent e){ Main m = new Main(20,10,3000,mapMed);//break; switch (e.getSource()){ case bEasy: Main m = new Main(6000,20,"levels/levelEasy.png");break;//enimies tower money world case bMed: Main m = new Main(4000,15,"levels/levelMed.png");break; case bHard: Main m = new Main(2000,10,"levels/levelEasy.png");break; default: break; } } public void paint(){ //m.draw(g) } } and here is my main class initialising code. import java.awt.*; import java.awt.event.*; import java.applet.*; import java.io.IOException; public class Main extends Applet implements Runnable, MouseListener, MouseMotionListener, ActionListener{ Button startButton, UpgRange, UpgDamage; //set up the buttons Color roadCol,startCol,finCol,selGrass,selRoad; //set up the colors Enemy e[][]; Tower t[]; Image towerpic,backpic,roadpic,levelPic; private Image i; private Graphics doubleG; //here is the world 0=grass 1=road 2=start 3=end int world[][],eStartX,eStartY; boolean drawMouse,gameEnd; static boolean start=false; static int gridLength=15; static int round=0; int Mx,My,timer=1500; static int sqrSize=31; int towers=0,towerSelected=-10; static int castleHealth=2000; String levelPath; //choose the level Easy Med or Hard int maxEnemy[] = {5,7,12,20,30,15,50,30,40,60};//number of enimies per round int maxTowers=15;//maximum number of towers allowed static int money =2000,damPrice=600,ranPrice=350,towerPrice=700; //money = the intial ammount of money you start of with //damPrice is the price to increase the damage of a tower //ranPrice is the price to increase the range of a tower public void main(int cH,int mT,int mo,int dP,int rP,int tP,String path,int[] mE)//constructor 1 castleHealth=cH; maxTowers=mT; money=mo; damPrice=dP; ranPrice=rP; towerPrice=tP; String levelPath=path; maxEnemy = mE; buildLevel(); } public void main(int cH,int mT,String path)//basic constructor castleHealth=cH; maxTowers=mT; String levelPath=path; maxEnemy = mE; buildLevel(); } public void init(){ setSize(sqrSize*15+200,sqrSize*15);//set the size of the screen roadCol = new Color(255,216,0);//set the colors for the different objects startCol = new Color(0,38,255); finCol = new Color(255,0,0); selRoad = new Color(242,204,155);//selColor is the color of something when your mouse hovers over it selGrass = new Color(0,190,0); roadpic = getImage(getDocumentBase(),"images/road.jpg"); towerpic = getImage(getDocumentBase(),"images/tower.png"); backpic = getImage(getDocumentBase(),"images/grass.jpg"); levelPic = getImage(getDocumentBase(),"images/level.jpg"); e= new Enemy[maxEnemy.length][];//activates all of the enimies for (int r=0;r<e.length;r++) e[r] = new Enemy[maxEnemy[r]]; t= new Tower[maxTowers]; for (int i=0;i<t.length;i++) t[i]= new Tower();//activates all the towers for (int i=0;i<e.length; i++)//sets all of the enimies starting co ordinates for (int j=0;j<e[i].length;j++) e[i][j] = new Enemy(eStartX,eStartY,world); initButtons();//initialise all the buttons addMouseMotionListener(this); addMouseListener(this); }

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  • How Can I Safely Destroy Sensitive Data CDs/DVDs?

    - by Jason Fitzpatrick
    You have a pile of DVDs with sensitive information on them and you need to safely and effectively dispose of them so no data recovery is possible. What’s the most safe and efficient way to get the job done? Today’s Question & Answer session comes to us courtesy of SuperUser—a subdivision of Stack Exchange, a community-driven grouping of Q&A web sites. The Question SuperUser reader HaLaBi wants to know how he can safely destroy CDs and DVDs with personal data on them: I have old CDs/DVDs which have some backups, these backups have some work and personal files. I always had problems when I needed to physically destroy them to make sure no one will reuse them. Breaking them is dangerous, pieces could fly fast and may cause harm. Scratching them badly is what I always do but it takes long time and I managed to read some of the data in the scratched CDs/DVDs. What’s the way to physically destroy a CD/DVD safely? How should he approach the problem? The Answer SuperUser contributor Journeyman Geek offers a practical solution coupled with a slightly mad-scientist solution: The proper way is to get yourself a shredder that also handles cds – look online for cd shredders. This is the right option if you end up doing this routinely. I don’t do this very often – For small scale destruction I favour a pair of tin snips – they have enough force to cut through a cd, yet are blunt enough to cause small cracks along the sheer line. Kitchen shears with one serrated side work well too. You want to damage the data layer along with shearing along the plastic, and these work magnificently. Do it in a bag, cause this generates sparkly bits. There’s also the fun, and probably dangerous way – find yourself an old microwave, and microwave them. I would suggest doing this in a well ventilated area of course, and not using your mother’s good microwave. There’s a lot of videos of this on YouTube – such as this (who’s done this in a kitchen… and using his mom’s microwave). This results in a very much destroyed cd in every respect. If I was an evil hacker mastermind, this is what I’d do. The other options are better for the rest of us. Another contributor, Keltari, notes that the only safe (and DoD approved) way to dispose of data is total destruction: The answer by Journeyman Geek is good enough for almost everything. But oddly, that common phrase “Good enough for government work” does not apply – depending on which part of the government. It is technically possible to recover data from shredded/broken/etc CDs and DVDs. If you have a microscope handy, put the disc in it and you can see the pits. The disc can be reassembled and the data can be reconstructed — minus the data that was physically destroyed. So why not just pulverize the disc into dust? Or burn it to a crisp? While technically, that would completely eliminate the data, it leaves no record of the disc having existed. And in some places, like DoD and other secure facilities, the data needs to be destroyed, but the disc needs to exist. If there is a security audit, the disc can be pulled to show it has been destroyed. So how can a disc exist, yet be destroyed? Well, the most common method is grinding the disc down to destroy the data, yet keep the label surface of the disc intact. Basically, it’s no different than using sandpaper on the writable side, till the data is gone. Have something to add to the explanation? Sound off in the the comments. Want to read more answers from other tech-savvy Stack Exchange users? Check out the full discussion thread here.     

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  • Authorizing a computer to access a web application

    - by HackedByChinese
    I have a web application, and am tasked with adding secure sign-on to bolster security, akin to what Google has added to Google accounts. Use Case Essentially, when a user logs in, we want to detect if the user has previously authorized this computer. If the computer has not been authorized, the user is sent a one-time password (via email, SMS, or phone call) that they must enter, where the user may choose to remember this computer. In the web application, we will track authorized devices, allowing users to see when/where they logged in from that device last, and deauthorize any devices if they so choose. We require a solution that is very light touch (meaning, requiring no client-side software installation), and works with Safari, Chrome, Firefox, and IE 7+ (unfortunately). We will offer x509 security, which provides adequate security, but we still need a solution for customers that can't or won't use x509. My intention is to store authorization information using cookies (or, potentially, using local storage, degrading to flash cookies, and then normal cookies). At First Blush Track two separate values (local data or cookies): a hash representing a secure sign-on token, as well as a device token. Both values are driven (and recorded) by the web application, and dictated to the client. The SSO token is dependent on the device as well as a sequence number. This effectively allows devices to be deauthorized (all SSO tokens become invalid) and mitigates replay (not effectively, though, which is why I'm asking this question) through the use of a sequence number, and uses a nonce. Problem With this solution, it's possible for someone to just copy the SSO and device tokens and use in another request. While the sequence number will help me detect such an abuse and thus deauthorize the device, the detection and response can only happen after the valid device and malicious request both attempt access, which is ample time for damage to be done. I feel like using HMAC would be better. Track the device, the sequence, create a nonce, timestamp, and hash with a private key, then send the hash plus those values as plain text. Server does the same (in addition to validating the device and sequence) and compares. That seems much easier, and much more reliable.... assuming we can securely negotiate, exchange, and store private keys. Question So then, how can I securely negotiate a private key for authorized device, and then securely store that key? Is it more possible, at least, if I settle for storing the private key using local storage or flash cookies and just say it's "good enough"? Or, is there something I can do to my original draft to mitigate the vulnerability I describe?

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  • How do I reward my developers for the little things they get right?

    - by Nat
    I am in a tech lead role and my developers get stuff right most of the time. How do I communicate to them thier value to me? (I.e. they have value because I do not have to go through and point out mistakes which means I do not have to watch them like a hawk which frees me to do more useful things). In summary For doing the mundane well on a day to day basis, it is good to recognise the developers effort verbally to them. An honest thankyou that mentions the specific behaviour and its positive repercussions to you personally will be well received, adjust the language to suite each individual. (Note that other developers within earshot may also respond to this by increasing their efforts in this specific activity.) Other things that should be done regularly are: Team drinks In many cultures this is an entirely worthy way of giving the team some time to socialise and relax. Be sure that you do not exclude people who do not drink or are not keen on pub culture. Shared meals are another option. Formal written (email) acknowledgment and praise to senior managers of the teams efforts and successes. (Note that acknowledging individuals alone may damage team spirit) Work the hours you expect your team to do. If they absolutely must work late for a deadline, be there in support Go to bat for the team. Refuse to let them be forced to work long periods of overtime without compensation. Protect them from level politics and stress. Give your team the best equipment you can afford. Good tools show respect and improve productivity. Small or large team rewards where appropriate can consist of many interesting activities/ items. If it allows the team to get together in a fun and even lightly competitive manner it will work (foosball table, go-karting, darts board, video game console etc). Don’t forget to listen to what the team wants, each team will have different ideas. Ensure they are getting a fair deal financially from the company. While different people may have different expectations of their pay, someone being paid unfairly will rot morale for the entire team

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  • What is a good dumbed-down, safe template system for PHP?

    - by Wilhelm
    (Summary: My users need to be able to edit the structure of their dynamically generated web pages without being able to do any damage.) Greetings, ladies and gentlemen. I am currently working on a service where customers from a specific demographic can create a specific type of web site and fill it with their own content. The system is written in PHP. Many of the users of this system wish to edit how their particular web site looks, or, more commonly, have a designer do it for them. Editing the CSS is fine and dandy, but sometimes that's not enough. Sometimes they want to shuffle the entire page structure around by editing the raw HTML of the dynamically created web pages. The templating system used by WordPress is, as far as I can see, perfect for my use. Except for one thing which is critically important. In addition to being able to edit how comments are displayed or where the menu goes, someone editing a template can have that template execute arbitrary PHP code. As the same codebase runs all these different sites, with all content in the same databse, allowing my users to run arbitrary code is clearly out of the question. So what I need, is a dumbed-down, idiot-proof templating system where my users can edit most of the page structure on their own, pulling in the dynamic sections wherever, without being able to even echo 1+1;. Observe the following psuedocode: <!DOCTYPE html> <title><!-- $title --></title> <!-- header() --> <!-- menu() --> <div>Some random custom crap added by the user.</div> <!-- page_content() --> That's the degree of power I'd like to grant my users. They don't need to do their own loops or calculations or anything. Just include my variables and functions and leave the rest to me. I'm sure I'm not the only person on the planet that needs something like this. Do you know of any ready-made templating systems I could use? Thanks in advance for your reply.

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  • WTF is wtf? (in WebKit code base)

    - by Motti
    I downloaded Chromium's code base and ran across the WTF namespace. namespace WTF { /* * C++'s idea of a reinterpret_cast lacks sufficient cojones. */ template<typename TO, typename FROM> TO bitwise_cast(FROM in) { COMPILE_ASSERT(sizeof(TO) == sizeof(FROM), WTF_wtf_reinterpret_cast_sizeof_types_is_equal); union { FROM from; TO to; } u; u.from = in; return u.to; } } // namespace WTF Does this mean what I think it means? Could be so, the bitwise_cast implementation specified here will not compile if either TO or FROM is not a POD and is not (AFAIK) more powerful than C++ built in reinterpret_cast. The only point of light I see here is the nobody seems to be using bitwise_cast in the Chromium project. I see there's some legalese so I'll put in the little letters to keep out of trouble. /* * Copyright (C) 2008 Apple Inc. All Rights Reserved. * * Redistribution and use in source and binary forms, with or without * modification, are permitted provided that the following conditions * are met: * 1. Redistributions of source code must retain the above copyright * notice, this list of conditions and the following disclaimer. * 2. Redistributions in binary form must reproduce the above copyright * notice, this list of conditions and the following disclaimer in the * documentation and/or other materials provided with the distribution. * * THIS SOFTWARE IS PROVIDED BY APPLE INC. ``AS IS'' AND ANY * EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE * IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR * PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL APPLE INC. OR * CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, * EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, * PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR * PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY * OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT * (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE * OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. */

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  • How should I ask for help in getting my emails to stop bouncing?

    - by Gregg Williams
    For several months, people have been telling me that emails they sent to me have been bouncing back, marked as undeliverable. The bounce message would contain portions like this: Final-Recipient: rfc822;[email protected] Action: failed Status: 5.7.1 Diagnostic-Code: smtp;550 5.7.1 <[email protected]>... Recipient declines email from 69.64.159.2, <spamhaus-xbl>, Ref: http://www.spamhaus.org/query/bl?ip=69.64.159.2 Clicking the link on the last line, the destination page told me that "this IP address is infected with/emitting spamware/spamtrojan traffic and needs to be fixed." I could temporarily de-list this node by clicking a link on that page, but it would get back on the list and more emails to me to bounce. I own a domain, innerpaths.net, and I normally use [email protected] for my email. I have my domain registrar, namecheap.com, forward all email from innerpaths.net to the email account [email protected]. (BTW, I had this same problem at a former registrar. I changed registrars, hoping that would fix the problem. It didn't.) Trying to isolate the problem, I asked namecheap.com what I should do. Their answer, though substantial, left me scratching my head: We have received feedback from our upstream provider which informed us that the mail server that you are trying to email subscribes to a 3rd party blacklist service which they appear to be listed on at the present time and is causing destination mail server to reject the messages. Being blocked with one of these services can happen to anyone for many reasons and is something that is beyond our control. 3rd party blacklist services require companies whose mail servers they have blacklisted, pay fees in order to be removed from their lists. As we cannot pay fees to blacklist services which require them for removal, you should contact your email provider and have them whitelist our mail server IP address: 69.64.157.73. My best guess is that I should email my ISP, sonic.net, tell them what is going on and ask them to whitelist the IP address 69.64.157.73. (If not, please let me know.) But I want to know what is going on and how email works. I understand that there's a device at location 69.64.159.2 that is doing something bad that causes the "destination mail server [sonic.net's, I assume --gw] to reject the messages." I know that email is sent through multiple devices in a way that eventually gets it to its destination. Beyond that, here are my questions: 1) I thought the Internet "routed around damage." Why does email starting at namecheap.com always (or is it 'sometimes'?) go through 69.64.159.2? 2) Who is the "upstream provider" that the namecheap.com representative mentions, and what is their role? 3) How does having sonic.net's whitelisting namecheap.com's mail server prevent my email being bounced by 69.64.159.2? I've searched the Internet for answers but have found nothing useful. Thanks for whatever answers you can provide.

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  • Is it possible to repair a Cisco 3500 XL (3548) switch with POST Error messages?

    - by Alex
    I've got an old Cisco 3500 XL, and it seems to have hardware issues. I've loaded the latest IOS and cleared all config. Does anyone have any experience fixing the switch core? I'm a reasonably competent SMD solderer, can I replace/reflow some chips? I've checked the power supply voltages and it's all within tolerance, and no visible signs of any component damage. Some chips are hot to the touch. I understand that these were EOL as of 2007, but should have a lifetime warranty for the electronics. I don't have a Cisco support contract, so I can't file a ticket. What should I do? Console output: switch: dir flash: Directory of flash:/ 2 -rwx 1811584 <date> c3500xl-c3h2s-mz.120-5.WC17.bin 1799680 bytes available (1812992 bytes used) switch: boot Loading "flash:c3500xl-c3h2s-mz.120-5.WC17.bin"...################################################################################################################################################################################### File "flash:c3500xl-c3h2s-mz.120-5.WC17.bin" uncompressed and installed, entry point: 0x3000 executing... Restricted Rights Legend Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) of the Commercial Computer Software - Restricted Rights clause at FAR sec. 52.227-19 and subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS sec. 252.227-7013. cisco Systems, Inc. 170 West Tasman Drive San Jose, California 95134-1706 Cisco Internetwork Operating System Software IOS (tm) C3500XL Software (C3500XL-C3H2S-M), Version 12.0(5)WC17, RELEASE SOFTWARE (fc1) Copyright (c) 1986-2007 by cisco Systems, Inc. Compiled Tue 13-Feb-07 15:04 by antonino Image text-base: 0x00003000, data-base: 0x00352924 Initializing C3500XL flash... flashfs[1]: 1 files, 1 directories flashfs[1]: 0 orphaned files, 0 orphaned directories flashfs[1]: Total bytes: 3612672 flashfs[1]: Bytes used: 1812992 flashfs[1]: Bytes available: 1799680 flashfs[1]: flashfs fsck took 3 seconds. flashfs[1]: Initialization complete. ...done Initializing C3500XL flash. C3500XL POST: System Board Test: Passed C3500XL POST: Daughter Card Test: Passed C3500XL POST: CPU Buffer Test: Passed C3500XL POST: CPU Notify RAM Test: Passed C3500XL POST: CPU Interface Test: Passed C3500XL POST: Testing Switch Core: Passed Error with Switch Core BIST test Phase 0. Returns: Test Complete Low : 0x0FFFFFFF, Test Complete High : 0xFFFFFFFE Test Phase Low : 0x00000040, Test Phase High : 0x00000000 Test Phase Third : 0x00000000, Test Complete Third : 0x000001F8 C3500XL POST FAILURE: Testing Switch Core: Failed C3500XL POST FAILURE: Testing Buffer Table: Failed C3500XL POST FAILURE: Data Buffer Test: Failed C3500XL POST FAILURE: Configuring Switch Parameters: Failed C3500XL POST FAILURE: Switch Core BIST failed. C3500XL POST FAILURE: Cannot test Modules due to failure of Switch Core POST Del Mar Failure (0th Del Mar): req system failed to init C3500XL POST FAILURE: C3500XL POST FAILURE: ATM: required system failed to init C3500XL POST: Ethernet Controller Test: Passed C3500XL POST FAILURE: MII Test: Failed C3500XL POST FAILURE: Error waiting for Ethernet Controller and SW_PARAMS C3500XL POST FAILURE: Initialization/POST failed C3500XL POST FAILURE: AT: Failing because system POST failed Exception (8192)! Debug Exception (Could be NULL pointer dereference) CPU Register Context: Vector = 0x00002000 PC = 0x000F36F4 MSR = 0x00029200 CR = 0x22000024 LR = 0x000F6964 CTR = 0x001DE46C XER = 0x00000000 R0 = 0x00000000 R1 = 0x004E2580 R2 = 0x00000000 R3 = 0x00000000 R4 = 0x00000001 R5 = 0x00000000 R6 = 0x004E2718 R7 = 0x004E2718 R8 = 0x00000008 R9 = 0x00000000 R10 = 0x0000FFFF R11 = 0x00480000 R12 = 0x42000024 R13 = 0x00000000 R14 = 0x00000000 R15 = 0x00000000 R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000 R20 = 0x00000000 R21 = 0x00000000 R22 = 0x00000000 R23 = 0x00000000 R24 = 0x00000000 R25 = 0x00000020 R26 = 0x004E2718 R27 = 0x004E2718 R28 = 0x00000020 R29 = 0x00002513 R30 = 0x00000001 R31 = 0x00000000 Stack trace: PC = 0x000F36F4, SP = 0x004E2580 Frame 00: SP = 0x004E25A0 PC = 0x40000016 Frame 01: SP = 0x004E2618 PC = 0x000F6964 Frame 02: SP = 0x004E26A8 PC = 0x000F76DC Frame 03: SP = 0x004E26C8 PC = 0x000E8114 Frame 04: SP = 0x004E26F0 PC = 0x001F5BF8 Frame 05: SP = 0x004E2710 PC = 0x001F5CF4 Frame 06: SP = 0x004E2748 PC = 0x0023F4DC Frame 07: SP = 0x004E2750 PC = 0x0023E650 Frame 08: SP = 0x004E27C8 PC = 0x0023E89C Frame 09: SP = 0x004E27E0 PC = 0x0028AF34 Frame 10: SP = 0x004E27E8 PC = 0x001E38F8 Frame 11: SP = 0x004E2808 PC = 0x001E39A8 Frame 12: SP = 0x004E2820 PC = 0x0014E220 Frame 13: SP = 0x004E28C8 PC = 0x0014E39C Frame 14: SP = 0x00000000 PC = 0x001EB510

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