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  • Why should you choose Oracle WebLogic 12c instead of JBoss EAP 6?

    - by Ricardo Ferreira
    In this post, I will cover some technical differences between Oracle WebLogic 12c and JBoss EAP 6, which was released a couple days ago from Red Hat. This article claims to help you in the evaluation of key points that you should consider when choosing for an Java EE application server. In the following sections, I will present to you some important aspects that most customers ask us when they are seriously evaluating for an middleware infrastructure, specially if you are considering JBoss for some reason. I would suggest that you keep the following question in mind while you are reading the points: "Why should I choose JBoss instead of WebLogic?" 1) Multi Datacenter Deployment and Clustering - D/R ("Disaster & Recovery") architecture support is embedded on the WebLogic Server 12c product. JBoss EAP 6 on the other hand has no direct D/R support included, Red Hat relies on third-part tools with higher prices. When you consider a middleware solution to host your business critical application, you should worry with every architectural aspect that are related with the solution. Fail-over support is one little aspect of a truly reliable solution. If you do not worry about D/R, your solution will not be reliable. Having said that, with Red Hat and JBoss EAP 6, you have this extra cost that will increase considerably the total cost of ownership of the solution. As we commonly hear from analysts, open-source are not so cheaper when you start seeing the big picture. - WebLogic Server 12c supports advanced LAN clustering, detection of death servers and have a common alert framework. JBoss EAP 6 on the other hand has limited LAN clustering support with no server death detection. They do not generate any alerts when servers goes down (only if you buy JBoss ON which is a separated technology, but until now does not support JBoss EAP 6) and manual intervention are required when servers goes down. In most cases, admin people must rely on "kill -9", "tail -f someFile.log" and "ps ax | grep java" commands to manage failures and clustering anomalies. - WebLogic Server 12c supports the concept of Node Manager, which is a separated process that runs on the physical | virtual servers that allows extend the administration of the cluster to WebLogic managed servers that are often distributed across multiple machines and geographic locations. JBoss EAP 6 on the other hand has no equivalent technology. Whole server instances must be managed individually. - WebLogic Server 12c Node Manager supports Coherence to boost performance when managing servers. JBoss EAP 6 on the other hand has no similar technology. There is no way to coordinate JBoss and infiniband instances provided by JBoss using high throughput and low latency protocols like InfiniBand. The Node Manager feature also allows another very important feature that JBoss EAP lacks: secure the administration. When using WebLogic Node Manager, all the administration tasks are sent to the managed servers in a secure tunel protected by a certificate, which means that the transport layer that separates the WebLogic administration console from the managed servers are secured by SSL. - WebLogic Server 12c are now integrated with OTD ("Oracle Traffic Director") which is a web server technology derived from the former Sun iPlanet Web Server. This software complements the web server support offered by OHS ("Oracle HTTP Server"). Using OTD, WebLogic instances are load-balanced by a high powerful software that knows how to handle SDP ("Socket Direct Protocol") over InfiniBand, which boost performance when used with engineered systems technologies like Oracle Exalogic Elastic Cloud. JBoss EAP 6 on the other hand only offers support to Apache Web Server with custom modules created to deal with JBoss clusters, but only across standard TCP/IP networks.  2) Application and Runtime Diagnostics - WebLogic Server 12c have diagnostics capabilities embedded on the server called WLDF ("WebLogic Diagnostic Framework") so there is no need to rely on third-part tools. JBoss EAP 6 on the other hand has no diagnostics capabilities. Their only diagnostics tool is the log generated by the application server. Admin people are encouraged to analyse thousands of log lines to find out what is going on. - WebLogic Server 12c complement WLDF with JRockit MC ("Mission Control"), which provides to administrators and developers a complete insight about the JVM performance, behavior and possible bottlenecks. WebLogic Server 12c also have an classloader analysis tool embedded, and even a log analyzer tool that enables administrators and developers to view logs of multiple servers at the same time. JBoss EAP 6 on the other hand relies on third-part tools to do something similar. Again, only log searching are offered to find out whats going on. - WebLogic Server 12c offers end-to-end traceability and monitoring available through Oracle EM ("Enterprise Manager"), including monitoring of business transactions that flows through web servers, ESBs, application servers and database servers, all of this with high deep JVM analysis and diagnostics. JBoss EAP 6 on the other hand, even using JBoss ON ("Operations Network"), which is a separated technology, does not support those features. Red Hat relies on third-part tools to provide direct Oracle database traceability across JVMs. One of those tools are Oracle EM for non-Oracle middleware that manage JBoss, Tomcat, Websphere and IIS transparently. - WebLogic Server 12c with their JRockit support offers a tool called JRockit Flight Recorder, which can give developers a complete visibility of a certain period of application production monitoring with zero extra overhead. This automatic recording allows you to deep analyse threads latency, memory leaks, thread contention, resource utilization, stack overflow damages and GC ("Garbage Collection") cycles, to observe in real time stop-the-world phenomenons, generational, reference count and parallel collects and mutator threads analysis. JBoss EAP 6 don't even dream to support something similar, even because they don't have their own JVM. 3) Application Server Administration - WebLogic Server 12c offers a complete administration console complemented with scripting and macro-like recording capabilities. A single WebLogic console can managed up to hundreds of WebLogic servers belonging to the same domain. JBoss EAP 6 on the other hand has a limited console and provides a XML centric administration. JBoss, after ten years, started the development of a rudimentary centralized administration that still leave a lot of administration tasks aside, so admin people and developers must touch scripts and XML configuration files for most advanced and even simple administration tasks. This lead applications to error prone and risky deployments. Even using JBoss ON, JBoss EAP are not able to offer decent administration features for admin people which must be high skilled in JBoss internal architecture and its managing capabilities. - Oracle EM is available to manage multiple domains, databases, application servers, operating systems and virtualization, with a complete end-to-end visibility. JBoss ON does not provide management capabilities across the complete architecture, only basic monitoring. Even deployment must be done aside JBoss ON which does no integrate well with others softwares than JBoss. Until now, JBoss ON does not supports JBoss EAP 6, so even their minimal support for JBoss are not available for JBoss EAP 6 leaving customers uncovered and subject to high skilled JBoss admin people. - WebLogic Server 12c has the same administration model whatever is the topology selected by the customer. JBoss EAP 6 on the other hand differentiates between two operational models: standalone-mode and domain-mode, that are not consistent with each other. Depending on the mode used, the administration skill is different. - WebLogic Server 12c has no point-of-failures processes, and it does not need to define any specialized server. Domain model in WebLogic is available for years (at least ten years or more) and is production proven. JBoss EAP 6 on the other hand needs special processes to garantee JBoss integrity, the PC ("Process-Controller") and the HC ("Host-Controller"). Different from WebLogic, the domain model in JBoss is quite new (one year at tops) of maturity, and need to mature considerably until start doing things like WebLogic domain model does. - WebLogic Server 12c supports parallel deployment model which enables some artifacts being deployed at the same time. JBoss EAP 6 on the other hand does not have any similar feature. Every deployment are done atomically in the containers. This means that if you have a huge EAR (an EAR of 120 MB of size for instance) and deploy onto JBoss EAP 6, this EAR will take some minutes in order to starting accept thread requests. The same EAR deployed onto WebLogic Server 12c will reduce the deployment time at least in 2X compared to JBoss. 4) Support and Upgrades - WebLogic Server 12c has patch management available. JBoss EAP 6 on the other hand has no patch management available, each JBoss EAP instance should be patched manually. To achieve such feature, you need to buy a separated technology called JBoss ON ("Operations Network") that manage this type of stuff. But until now, JBoss ON does not support JBoss EAP 6 so, in practice, JBoss EAP 6 does not have this feature. - WebLogic Server 12c supports previuous WebLogic domains without any reconfiguration since its kernel is robust and mature since its creation in 1995. JBoss EAP 6 on the other hand has a proven lack of supportability between JBoss AS 4, 5, 6 and 7. Different kernels and messaging engines were implemented in JBoss stack in the last five years reveling their incapacity to create a well architected and proven middleware technology. - WebLogic Server 12c has patch prescription based on customer configuration. JBoss EAP 6 on the other hand has no such capability. People need to create ticket supports and have their installations revised by Red Hat support guys to gain some patch prescription from them. - Oracle WebLogic Server independent of the version has 8 years of support of new patches and has lifetime release of existing patches beyond that. JBoss EAP 6 on the other hand provides patches for a specific application server version up to 5 years after the release date. JBoss EAP 4 and previous versions had only 4 years. A good question that Red Hat will argue to answer is: "what happens when you find issues after year 5"?  5) RAC ("Real Application Clusters") Support - WebLogic Server 12c ships with a specific JDBC driver to leverage Oracle RAC clustering capabilities (Fast-Application-Notification, Transaction Affinity, Fast-Connection-Failover, etc). Oracle JDBC thin driver are also available. JBoss EAP 6 on the other hand ships only the standard Oracle JDBC thin driver. Load balancing with Oracle RAC are not supported. Manual intervention in case of planned or unplanned RAC downtime are necessary. In JBoss EAP 6, situation does not reestablish automatically after downtime. - WebLogic Server 12c has a feature called Active GridLink for Oracle RAC which provides up to 3X performance on OLTP applications. This seamless integration between WebLogic and Oracle database enable more value added to critical business applications leveraging their investments in Oracle database technology and Oracle middleware. JBoss EAP 6 on the other hand has no performance gains at all, even when admin people implement some kind of connection-pooling tuning. - WebLogic Server 12c also supports transaction and web session affinity to the Oracle RAC, which provides aditional gains of performance. This is particularly interesting if you are creating a reliable solution that are distributed not only in an LAN cluster, but into a different data center. JBoss EAP 6 on the other hand has no such support. 6) Standards and Technology Support - WebLogic Server 12c is fully Java EE 6 compatible and production ready since december of 2011. JBoss EAP 6 on the other hand became fully compatible with Java EE 6 only in the community version after three months, and production ready only in a few days considering that this article was written in June of 2012. Red Hat says that they are the masters of innovation and technology proliferation, but compared with Oracle and even other proprietary vendors like IBM, they historically speaking are lazy to deliver the most newest technologies and standards adherence. - Oracle is the steward of Java, driving innovation into the platform from commercial and open-source vendors. Red Hat on the other hand does not have its own JVM and relies on third-part JVMs to complete their application server offer. 95% of Red Hat customers are using Oracle HotSpot as JVM, which means that without Oracle involvement, their support are limited exclusively to the application server layer and we all know that most problems are happens in the JVM layer. - WebLogic Server 12c supports natively JDK 7, which empower developers to explore the maximum of the Java platform productivity when writing code. This feature differentiate WebLogic from others application servers (except GlassFish that are also managed by Oracle) because the usage of JDK 7 introduce such remarkable productivity features like the "try-with-resources" enhancement, catching multiple exceptions with one try block, Strings in the switch statements, JVM improvements in terms of JDBC, I/O, networking, security, concurrency and of course, the most important feature of Java 7: native support for multiple non-Java languages. More features regarding JDK 7 can be found here. JBoss EAP 6 on the other hand does not support JDK 7 officially, they comment in their community version that "Java SE 7 can be used with JBoss 7" which does not gives you any guarantees of enterprise support for JDK 7. - Oracle WebLogic Server 12c supports integration with Spring framework allowing Spring applications to use WebLogic special transaction manager, exposing bean interfaces to WebLogic MBeans to take advantage of all WebLogic monitoring and administration advantages. JBoss EAP 6 on the other hand has no special integration with Spring. In fact, Red Hat offers a suspicious package called "JBoss Web Platform" that in theory supports Spring, but in practice this package does not offers any special integration. It is just a facility for Red Hat customers to have support from both JBoss and Spring technology using the same customer support. 7) Lightweight Development - Oracle WebLogic Server 12c and Oracle GlassFish are completely integrated and can share applications without any modifications. Starting with the 12c version, WebLogic now understands natively GlassFish deployment descriptors and specific configurations in order to offer you a truly and reliable migration path from a community Java EE application server to a enterprise middleware product like WebLogic. JBoss EAP 6 on the other hand has no support to natively reuse an existing (or still in development) application from JBoss AS community server. Users of JBoss suffer of critical issues during deployment time that includes: changing the libraries and dependencies of the application, patching the DTD or XSD deployment descriptors, refactoring of the application layers due classloading issues and anomalies, rebuilding of persistence, business and web layers due issues with "usage of the certified version of an certain dependency" or "frameworks that Red Hat potentially does not recommend" etc. If you have the culture or enterprise IT directive of developing Java EE applications using community middleware to in a certain future, transition to enterprise (supported by a vendor) middleware, Oracle WebLogic plus Oracle GlassFish offers you a more sustainable solution. - WebLogic Server 12c has a very light ZIP distribution (less than 165 MB). JBoss EAP 6 ZIP size is around 130 MB, together with JBoss ON you have more 100 MB resulting in a higher download footprint. This is particularly interesting if you plan to use automated setup of application server instances (for example, to rapidly setup a development or staging environment) using Maven or Hudson. - WebLogic Server 12c has a complete integration with Maven allowing developers to setup WebLogic domains with few commands. Tasks like downloading WebLogic, installation, domain creation, data sources deployment are completely integrated. JBoss EAP 6 on the other hand has a limited offer integration with those tools.  - WebLogic Server 12c has a startup mode called WLX that turns-off EJB, JMS and JCA containers leaving enabled only the web container with Java EE 6 web profile. JBoss EAP 6 on the other hand has no such feature, you need to disable manually the containers that you do not want to use. - WebLogic Server 12c supports fastswap, which enables you to change classes without redeployment. This is particularly interesting if you are developing patches for the application that is already deployed and you do not want to redeploy the entire application. This is the same behavior that most application servers offers to JSP pages, but with WebLogic Server 12c, you have the same feature for Java classes in general. JBoss EAP 6 on the other hand has no such support. Even JBoss EAP 5 does not support this until now. 8) JMS and Messaging - WebLogic Server 12c has a proven and high scalable JMS implementation since its initial release in 1995. JBoss EAP 6 on the other hand has a still immature technology called HornetQ, which was introduced in JBoss EAP 5 replacing everything that was implemented in the previous versions. Red Hat loves to introduce new technologies across JBoss versions, playing around with customers and their investments. And when they are asked about why they have changed the implementation and caused such a mess, their answer is always: "the previous implementation was inadequate and not aligned with the community strategy so we are creating a new a improved one". This Red Hat practice leads to uncomfortable investments that in a near future (sometimes less than a year) will be affected in someway. - WebLogic Server 12c has troubleshooting and monitoring features included on the WebLogic console and WLDF. JBoss EAP 6 on the other hand has no direct monitoring on the console, activity is reflected only on the logs, no debug logs available in case of JMS issues. - WebLogic Server 12c has extremely good performance and scalability. JBoss EAP 6 on the other hand has a JMS storage mechanism relying on Oracle database or MySQL. This means that if an issue in production happens and Red Hat affirms that an performance issue is happening due to database problems, they will not support you on the performance issue. They will orient you to call Oracle instead. - WebLogic Server 12c supports messaging enterprise features like SAF ("Store and Forward"), Distributed Queues/Topics and Foreign JMS providers support that leverage JMS implementations without compromise developer code making things completely transparent. JBoss EAP 6 on the other hand do not even dream to support such features. 9) Caching and Grid - Coherence, which is the leading and most mature data grid technology from Oracle, is available since early 2000 and was integrated with WebLogic in 2009. Coherence and WebLogic clusters can be both managed from WebLogic administrative console. Even Node Manager supports Coherence. JBoss on the other hand discontinued JBoss Cache, which was their caching implementation just like they did with the messaging implementation (JBossMQ) which was a issue for long term customers. JBoss EAP 6 ships InfiniSpan version 1.0 which is immature and lack a proven record of successful cases and reliability. - WebLogic Server 12c has a feature called ActiveCache which uses Coherence to, without any code changes, replicate HTTP sessions from both WebLogic and other application servers like JBoss, Tomcat, Websphere, GlassFish and even Microsoft IIS. JBoss EAP 6 on the other hand does have such support and even when they do in the future, they probably will support only their own application server. - Coherence can be used to manage both L1 and L2 cache levels, providing support to Oracle TopLink and others JPA compliant implementations, even Hibernate. JBoss EAP 6 and Infinispan on the other hand supports only Hibernate. And most important of all: Infinispan does not have any successful case of L1 or L2 caching level support using Hibernate, which lead us to reflect about its viability. 10) Performance - WebLogic Server 12c is certified with Oracle Exalogic Elastic Cloud and can run unchanged applications at this engineered system. This approach can benefit customers from Exalogic optimization's of both kernel and JVM layers to boost performance in terms of 10X for web, OLTP, JMS and grid applications. JBoss EAP 6 on the other hand has no investment on engineered systems: customers do not have the choice to deploy on a Java ultra fast system if their project becomes relevant and performance issues are detected. - WebLogic Server 12c maintains a performance gain across each new release: starting on WebLogic 5.1, the overall performance gain has been close to 4X, which close to a 20% gain release by release. JBoss on the other hand does not provide SPECJAppServer or SPECJEnterprise performance benchmarks. Their so called "performance gains" remains hidden in their customer environments, which lead us to think if it is true or not since we will never get access to those environments. - WebLogic Server 12c has industry performance benchmarks with submissions across platforms and configurations leading SPECJ. Oracle WebLogic leads SPECJAppServer performance in multiple categories, fitting all customer topologies like: dual-node, single-node, multi-node and multi-node with RAC. JBoss... again, does not provide any SPECJAppServer performance benchmarks. - WebLogic Server 12c has a feature called work manager which allows your application to embrace new performance levels based on critical resource utilization of the CPUs usage. Work managers prioritizes work and allocates threads based on an execution model that takes into account administrator-defined parameters and actual run-time performance and throughput. JBoss EAP 6 on the other hand has no compared feature and probably they never will. Not supporting such feature like work managers, JBoss EAP 6 forces admin people and specially developers to uncover performance gains in a intrusive way, rewriting the code and doing performance refactorings. 11) Professional Services Support - WebLogic Server 12c and any other technology sold by Oracle give customers the possibility of hire OCS ("Oracle Consulting Services") to manage critical scenarios, deployment assistance of new applications, high skilled consultancy of architecture, best practices and people allocation together with customer teams. All OCS services are available without any restrictions, having the customer bought software from Oracle or just starting their implementation before any acquisition. JBoss EAP 6 or Red Hat to be more specifically, only offers professional services if you buy subscriptions from them. If you are developing a new critical application for your business and need the help of Red Hat for a serious issue or architecture decision, they will probably say: "OK... I can help you but after you buy subscriptions from me". Red Hat also does not allows their professional services consultants to manage environments that uses community based software. They will probably force you to first buy a subscription, download their "enterprise" version and them, optionally hire their consultants. - Oracle provides you our university to educate your team into our technologies, including of course specialized trainings of WebLogic application server. At any time and location, you can hire Oracle to train your team so you get trustful knowledge according to your specific needs. Certifications for the products are also available if your technical people desire to differentiate themselves as professionals. Red Hat on the other hand have a limited pool of resources to train your team in their technologies. Basically they are selling training and certification for RHEL ("Red Hat Enterprise Linux") but if you demand more specialized training in JBoss middleware, they will probably connect you to some "certified" partner localized training since they are apparently discontinuing their education center, at least here in Brazil. They were not able to reproduce their success with RHEL education to their middleware division since they need first sell the subscriptions to after gives you specialized training. And again, they only offer you specialized training based on their enterprise version (EAP in the case of JBoss) which means that the courses will be a quite outdated. There are reports of developers that took official training's from Red Hat at this year (2012) and in a certain JBoss advanced course, Red Hat supposedly covered JBossMQ as the messaging subsystem, and even the printed material provided was based on JBossMQ since the training was created for JBoss EAP 4.3. 12) Encouraging Transparency without Ulterior Motives - WebLogic Server 12c like any other software from Oracle can be downloaded any time from anywhere, you should only possess an OTN ("Oracle Technology Network") credential and you can download any enterprise software how many times you want. And is not some kind of "trial" version. It is the official binaries that will be running for ever in your data center. Oracle does not encourages the usage of "specific versions" of our software. The binaries you buy from Oracle are the same binaries anyone in the world could download and use for testing and personal education. JBoss EAP 6 on the other hand are not available for download unless you buy a subscription and get access to the Red Hat enterprise repositories. If you need to test, learn or just start creating your application using Red Hat's middleware software, you should download it from the community website. You are not allowed to download the enterprise version that, according to Red Hat are more secure, reliable and robust. But no one of us want to start the development of a software with an unsecured, unreliable and not scalable middleware right? So what you do? You are "invited" by Red Hat to buy subscriptions from them to get access to the "cool" version of the software. - WebLogic Server 12c prices are publicly available in the Oracle website. If you want to know right now how much WebLogic will cost to your organization, just click here and get access to our price list. In the case of WebLogic, check out the "US Oracle Technology Commercial Price List". Oracle also encourages you to get in touch with a sales representative to discuss discounts that would make possible the investment into our technology. But you are not required to do this, only if you are interested in buying our technology or maybe you want to discuss some discount scenarios. JBoss EAP 6 on the other hand does not have its cost publicly available in Red Hat's website or in any other media, at least is not so easy to get such information. The only link you will possibly find in their website is a "Contact a Sales Representative" link. This is not a very good relationship between an customer and an vendor. This is not an example of transparency, mainly when the software are sold as open. In this situations, customers expects to see the software prices publicly available, so they can have the chance to decide, based on the existing features of the software, if the cost is fair or not. Conclusion Oracle WebLogic is the most mature, secure, reliable and scalable Java EE application server of the market, and have a proven record of success around the globe to prove it's majority. Don't lose the chance to discover today how WebLogic could fit your needs and sustain your global IT middleware strategy, no matter if your strategy are completely based on the Cloud or not.

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  • LNK2005: delete already defined error in VC++

    - by user333422
    Hi, I am newbie to VC++, so please forgive me if this is stupid. I have got 7 solutions under one project. Six of these build static libraries which is linked inside 7th to produce an exe. The runtime configuration of all the projects is MultiThreaded Debug. sln which is used to produce exe is using MFC other slns use standard runtiem library. I tried changing those to MFC, but still I am getting the same error. All the six slns build successfully. When I try to build exe - get the follwoing error: nafxcwd.lib(afxmem.obj) : error LNK2005: "void __cdecl operator delete(void *,int,char const *,int)" (??3@YAXPAXHPBDH@Z) already defined in tara_common.lib(fileStream.obj) This is weird because tara_common is one of the libs that I generated and fileStream.cpp is file that is just using delete on a pointer. I built it in verbose mod, so I am attaching the output. ENVIRONMENT SPACE _ACP_ATLPROV=C:\Program Files\Microsoft Visual Studio 9.0\VC\Bin\ATLProv.dll _ACP_INCLUDE=C:\Program Files\Microsoft Visual Studio 9.0\VC\include;C:\Program Files\Microsoft Visual Studio 9.0\VC\atlmfc\include;C:\Program Files\Microsoft SDKs\Windows\v6.0A\include;C:\Program Files\Microsoft SDKs\Windows\v6.0A\include _ACP_LIB=C:\fta\tara\database\build\Debug;C:\Program Files\Microsoft Visual Studio 9.0\VC\lib;C:\Program Files\Microsoft Visual Studio 9.0\VC\atlmfc\lib;C:\Program Files\Microsoft Visual Studio 9.0\VC\atlmfc\lib\i386;C:\Program Files\Microsoft SDKs\Windows\v6.0A\lib;C:\Program Files\Microsoft SDKs\Windows\v6.0A\lib;C:\Program Files\Microsoft Visual Studio 9.0\;C:\Program Files\Microsoft Visual Studio 9.0\lib _ACP_PATH=C:\Program Files\Microsoft Visual Studio 9.0\VC\bin;C:\Program Files\Microsoft SDKs\Windows\v6.0A\bin;C:\Program Files\Microsoft Visual Studio 9.0\Common7\Tools\bin;C:\Program Files\Microsoft Visual Studio 9.0\Common7\tools;C:\Program Files\Microsoft Visual Studio 9.0\Common7\ide;C:\Program Files\HTML Help Workshop;C:\Program Files\Microsoft SDKs\Windows\v6.0A\bin;c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727;C:\Program Files\Microsoft Visual Studio 9.0\;C:\WINDOWS\SysWow64;;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;c:\Program Files\Microsoft SQL Server\90\Tools\binn\;C:\Program Files\TortoiseSVN\bin;C:\Program Files\Microsoft Visual Studio 9.0\VC\bin;C:\Program Files\GnuWin32\bin;C:\Python26 ALLUSERSPROFILE=C:\Documents and Settings\All Users CLIENTNAME=Console CommonProgramFiles=C:\Program Files\Common Files ComSpec=C:\WINDOWS\system32\cmd.exe FP_NO_HOST_CHECK=NO HOMEDRIVE=C: INCLUDE=C:\Program Files\Microsoft Visual Studio 9.0\VC\include;C:\Program Files\Microsoft Visual Studio 9.0\VC\atlmfc\include;C:\Program Files\Microsoft SDKs\Windows\v6.0A\include;C:\Program Files\Microsoft SDKs\Windows\v6.0A\include LIB=C:\fta\tara\database\build\Debug;C:\Program Files\Microsoft Visual Studio 9.0\VC\lib;C:\Program Files\Microsoft Visual Studio 9.0\VC\atlmfc\lib;C:\Program Files\Microsoft Visual Studio 9.0\VC\atlmfc\lib\i386;C:\Program Files\Microsoft SDKs\Windows\v6.0A\lib;C:\Program Files\Microsoft SDKs\Windows\v6.0A\lib;C:\Program Files\Microsoft Visual Studio 9.0\;C:\Program Files\Microsoft Visual Studio 9.0\lib LIBPATH=c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727;C:\Program Files\Microsoft Visual Studio 9.0\VC\atlmfc\lib;C:\Program Files\Microsoft Visual Studio 9.0\VC\lib LOGONSERVER=\xxx NUMBER_OF_PROCESSORS=1 OS=Windows_NT PATH=C:\Program Files\Microsoft Visual Studio 9.0\VC\bin;C:\Program Files\Microsoft SDKs\Windows\v6.0A\bin;C:\Program Files\Microsoft Visual Studio 9.0\Common7\Tools\bin;C:\Program Files\Microsoft Visual Studio 9.0\Common7\tools;C:\Program Files\Microsoft Visual Studio 9.0\Common7\ide;C:\Program Files\HTML Help Workshop;C:\Program Files\Microsoft SDKs\Windows\v6.0A\bin;c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727;C:\Program Files\Microsoft Visual Studio 9.0\;C:\WINDOWS\SysWow64;;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;c:\Program Files\Microsoft SQL Server\90\Tools\binn\;C:\Program Files\TortoiseSVN\bin;C:\Program Files\Microsoft Visual Studio 9.0\VC\bin;C:\Program Files\GnuWin32\bin;C:\Python26 PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH PROCESSOR_ARCHITECTURE=x86 PROCESSOR_IDENTIFIER=x86 Family 6 Model 23 Stepping 10, GenuineIntel PROCESSOR_LEVEL=6 PROCESSOR_REVISION=170a ProgramFiles=C:\Program Files SESSIONNAME=Console SystemDrive=C: SystemRoot=C:\WINDOWS VisualStudioDir=C:\Documents and Settings\sgupta\My Documents\Visual Studio 2008 VS90COMNTOOLS=C:\Program Files\Microsoft Visual Studio 9.0\Common7\Tools\ WecVersionForRosebud.710=2 windir=C:\WINDOWS COMMAND LINES: Creating temporary file "c:\fta\tools\channel_editor\IvoDB\Debug\RSP00011018082288.rsp" with contents [ /VERBOSE /OUT:"C:\fta\tools\channel_editor\Builds\IvoDB_1_35_Debug.exe" /INCREMENTAL /LIBPATH:"......\3rdparty\boost_1_42_0\stage\lib" /MANIFEST /MANIFESTFILE:"Debug\IvoDB_1_35_Debug.exe.intermediate.manifest" /MANIFESTUAC:"level='asInvoker' uiAccess='false'" /DELAYLOAD:"OleAcc.dll" /DEBUG /PDB:"C:\fta\tools\channel_editor\Builds\IvoDB_1_35_Debug.pdb" /SUBSYSTEM:WINDOWS /DYNAMICBASE /NXCOMPAT /MACHINE:X86 ......\tara\database\build\Debug\tara_database.lib ......\tara\common\build\Debug\tara_common.lib ......\3rdparty\sqliteWrapper\Debug\sqliteWrapper.lib ......\3rdparty\sqlite_3_6_18\Debug\sqlite.lib ......\stsdk\modules\win32\Debug\modules.lib ......\stsdk\axeapi\win32\Debug\axeapi.lib DelayImp.lib ".\Debug\AntennaSettings.obj" ".\Debug\AudioVideoSettings.obj" ".\Debug\CMDatabase.obj" ".\Debug\CMSettings.obj" ".\Debug\ColorFileDialog.obj" ".\Debug\ColorStatic.obj" ".\Debug\DragDropListCtrl.obj" ".\Debug\DragDropTreeCtrl.obj" ".\Debug\FavouriteEdit.obj" ".\Debug\FavTab.obj" ".\Debug\FindProgram.obj" ".\Debug\HyperLink.obj" ".\Debug\IvoDB.obj" ".\Debug\IvoDBDlg.obj" ".\Debug\IvoDBInfo.obj" ".\Debug\IvoDBInfoTab.obj" ".\Debug\IvoDbStruct.obj" ".\Debug\LayoutHelper.obj" ".\Debug\MainTab.obj" ".\Debug\OperTabCtrl.obj" ".\Debug\ParentalLock.obj" ".\Debug\ProgramEdit.obj" ".\Debug\ProgramTab.obj" ".\Debug\PVRSettings.obj" ".\Debug\SatTab.obj" ".\Debug\SettingsBase.obj" ".\Debug\SettingsTab.obj" ".\Debug\STBSettings.obj" ".\Debug\stdafx.obj" ".\Debug\TimeDate.obj" ".\Debug\TransponderEdit.obj" ".\Debug\TreeTab.obj" ".\Debug\UserPreferences.obj" ".\Debug\Xmodem.obj" ".\Debug\IvoDB.res" ".\Debug\IvoDB_1_35_Debug.exe.embed.manifest.res" ] Creating command line "link.exe @c:\fta\tools\channel_editor\IvoDB\Debug\RSP00011018082288.rsp /NOLOGO /ERRORREPORT:PROMPT" **Processed /DEFAULTLIB:atlsd.lib Processed /DEFAULTLIB:ws2_32.lib Processed /DEFAULTLIB:mswsock.lib Processed /DISALLOWLIB:mfc90d.lib Processed /DISALLOWLIB:mfcs90d.lib Processed /DISALLOWLIB:mfc90.lib Processed /DISALLOWLIB:mfcs90.lib Processed /DISALLOWLIB:mfc90ud.lib Processed /DISALLOWLIB:mfcs90ud.lib Processed /DISALLOWLIB:mfc90u.lib Processed /DISALLOWLIB:mfcs90u.lib Processed /DISALLOWLIB:uafxcwd.lib Processed /DISALLOWLIB:uafxcw.lib Processed /DISALLOWLIB:nafxcw.lib Found "void __cdecl operator delete(void *)" (??3@YAXPAX@Z) Referenced in axeapi.lib(ipcgeneric.obj) Referenced in axeapi.lib(ipccommon.obj) Referenced in axeapi.lib(activeobject.obj) Referenced in nafxcwd.lib(nolib.obj) Referenced in sqliteWrapper.lib(DbConnection.obj) Referenced in sqliteWrapper.lib(Statement.obj) Referenced in axeapi.lib(nvstorage.obj) Referenced in axeapi.lib(avctrler.obj) Referenced in tara_common.lib(trace.obj) Referenced in tara_common.lib(ssPrintf.obj) Referenced in tara_common.lib(taraConfig.obj) Referenced in tara_common.lib(stream.obj) Referenced in tara_common.lib(STBConfigurationStorage.obj) Referenced in tara_common.lib(STBConfiguration.obj) Referenced in tara_common.lib(configParser.obj) Referenced in tara_common.lib(fileStream.obj) Referenced in tara_database.lib(SatStream.obj) Referenced in tara_database.lib(Service.obj) Referenced in tara_database.lib(ServiceList.obj) Referenced in tara_common.lib(playerConfig.obj) Referenced in UserPreferences.obj Referenced in Xmodem.obj Referenced in tara_database.lib(init.obj) Referenced in tara_database.lib(Satellite.obj) Referenced in TransponderEdit.obj Referenced in TreeTab.obj Referenced in TreeTab.obj Referenced in UserPreferences.obj Referenced in stdafx.obj Referenced in TimeDate.obj Referenced in TimeDate.obj Referenced in TransponderEdit.obj Referenced in SettingsTab.obj Referenced in SettingsTab.obj Referenced in STBSettings.obj Referenced in STBSettings.obj Referenced in SatTab.obj Referenced in SatTab.obj Referenced in SettingsBase.obj Referenced in SettingsBase.obj Referenced in ProgramTab.obj Referenced in ProgramTab.obj Referenced in PVRSettings.obj Referenced in PVRSettings.obj Referenced in ParentalLock.obj Referenced in ParentalLock.obj Referenced in ProgramEdit.obj Referenced in ProgramEdit.obj Referenced in MainTab.obj Referenced in MainTab.obj Referenced in OperTabCtrl.obj Referenced in OperTabCtrl.obj Referenced in IvoDBInfoTab.obj Referenced in IvoDbStruct.obj Referenced in LayoutHelper.obj Referenced in LayoutHelper.obj Referenced in IvoDBDlg.obj Referenced in IvoDBInfo.obj Referenced in IvoDBInfo.obj Referenced in IvoDBInfoTab.obj Referenced in HyperLink.obj Referenced in IvoDB.obj Referenced in IvoDB.obj Referenced in IvoDBDlg.obj Referenced in FavTab.obj Referenced in FavTab.obj Referenced in FindProgram.obj Referenced in FindProgram.obj Referenced in DragDropTreeCtrl.obj Referenced in DragDropTreeCtrl.obj Referenced in FavouriteEdit.obj Referenced in FavouriteEdit.obj Referenced in ColorFileDialog.obj Referenced in ColorStatic.obj Referenced in DragDropListCtrl.obj Referenced in DragDropListCtrl.obj Referenced in CMDatabase.obj Referenced in CMDatabase.obj Referenced in CMSettings.obj Referenced in CMSettings.obj Referenced in AntennaSettings.obj Referenced in AntennaSettings.obj Referenced in AudioVideoSettings.obj Referenced in AudioVideoSettings.obj Loaded nafxcwd.lib(afxmem.obj) nafxcwd.lib(afxmem.obj) : error LNK2005: "void __cdecl operator delete(void *,int,char const *,int)" (??3@YAXPAXHPBDH@Z) already defined in tara_common.lib(fileStream.obj)** Please help me out, I have already wasted 3 days looking on net and trying all the possible solutions I found. thanks in advance, SG

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  • Weblogic is slow to start (11mins) under VM (VirtualBox and VMware)

    - by Vladimir Dyuzhev
    (SOLVED! BY FAKING SYSTEM RANDOM GENERATOR, SEE BELOW) I'm setting up a VM image for my dev/build team. Inside that VM a Weblogic domain should be running. I use Ububtu server distro, WLS 9.2MP3 + ALSB. Everything works OK, quite fast, but at the start time the WLS stops twice for a measurable amounts of time. Two stops in total amount to about 10 minutes delay. For tasks where deployment requires server restart it's very annoying. :-( Sleeping time is not constant, sometimes the server starts very fast, sometimes so-so, sometimes 10 minutes or more. Interesting that if I press Enter while looking at the stopped server, it wakes up much faster, sometimes after a few seconds. WLST (Weblogic Jython shell) is also hanging for quite a time when executed in VM. It doesn't react to Enter though. Here must be some developers who run WLS with a VM. I wonder if others have the same problem? Was someone able to solve it? Here's the server output (just for a case): Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_12-b04) Java HotSpot(TM) Client VM (build 1.5.0_12-b04, mixed mode) Starting WLS with line: /shared2/beahome/jdk150_12/bin/java -client -Xmx256m -XX:MaxPermSize=128m -Xverify:none -da -Dplatform.home=/shared2/beahome/weblogic92 -Dwls.home=/shared2/beahome/weblogic92/server -Dwli.home=/shared2/beahome/weblogic92/integration -Dweblogic.management.discover=true -Dwl w.iterativeDev= -Dwlw.testConsole= -Dwlw.logErrorsToConsole= -Dweblogic.ext.dirs=/shared2/beahome/patch_weblogic923/profiles/default/sysext_ manifest_classpath -Dweblogic.management.username=admin -Dweblogic.management.password=wlsadmin -Dweblogic.Name=LOGMGR-admin -Djava.security .policy=/shared2/beahome/weblogic92/server/lib/weblogic.policy weblogic.Server <1-Apr-2010 12:47:22 o'clock PM GMT-05:00> <Notice> <WebLogicServer> <BEA-000395> <Following extensions directory contents added to the end of the classpath: /shared2/beahome/weblogic92/platform/lib/p13n/p13n-schemas.jar:/shared2/beahome/weblogic92/platform/lib/p13n/p13n_common.jar:/shared2/beahom e/weblogic92/platform/lib/p13n/p13n_system.jar:/shared2/beahome/weblogic92/platform/lib/wlp/netuix_common.jar:/shared2/beahome/weblogic92/pl atform/lib/wlp/netuix_schemas.jar:/shared2/beahome/weblogic92/platform/lib/wlp/netuix_system.jar:/shared2/beahome/weblogic92/platform/lib/wl p/wsrp-common.jar> <1-Apr-2010 12:47:22 o'clock PM GMT-05:00> <Info> <WebLogicServer> <BEA-000377> <Starting WebLogic Server with Java HotSpot(TM) Client VM Ve rsion 1.5.0_12-b04 from Sun Microsystems Inc.> <1-Apr-2010 12:47:23 o'clock PM GMT-05:00> <Info> <Management> <BEA-141107> <Version: WebLogic Server 9.2 MP3 Mon Mar 10 08:28:41 EDT 2008 1096261 > <1-Apr-2010 12:47:25 o'clock PM GMT-05:00> <Info> <WebLogicServer> <BEA-000215> <Loaded License : /shared2/beahome/license.bea> <1-Apr-2010 12:47:25 o'clock PM GMT-05:00> <Notice> <WebLogicServer> <BEA-000365> <Server state changed to STARTING> <1-Apr-2010 12:47:25 o'clock PM GMT-05:00> <Info> <WorkManager> <BEA-002900> <Initializing self-tuning thread pool> <1-Apr-2010 12:47:25 o'clock PM GMT-05:00> <Notice> <Log Management> <BEA-170019> <The server log file /shared2/wldomains/beaadmd/LOGMGR/ser vers/LOGMGR-admin/logs/LOGMGR-admin.log is opened. All server side log events will be written to this file.> Here we have the first delay, up to 5 mins... <1-Apr-2010 12:53:21 o'clock PM GMT-05:00> <Notice> <Security> <BEA-090082> <Security initializing using security realm myrealm.> <1-Apr-2010 12:53:24 o'clock PM GMT-05:00> <Notice> <WebLogicServer> <BEA-000365> <Server state changed to STANDBY> <1-Apr-2010 12:53:24 o'clock PM GMT-05:00> <Notice> <WebLogicServer> <BEA-000365> <Server state changed to STARTING> <1-Apr-2010 12:53:25 o'clock PM GMT-05:00> <Notice> <Log Management> <BEA-170027> <The server initialized the domain log broadcaster success fully. Log messages will now be broadcasted to the domain log.> <1-Apr-2010 12:53:25 o'clock PM GMT-05:00> <Notice> <WebLogicServer> <BEA-000365> <Server state changed to ADMIN> <1-Apr-2010 12:53:25 o'clock PM GMT-05:00> <Notice> <WebLogicServer> <BEA-000365> <Server state changed to RESUMING> <1-Apr-2010 12:53:28 o'clock PM GMT-05:00> <Notice> <Security> <BEA-090171> <Loading the identity certificate and private key stored under t he alias adminuialias from the jks keystore file /shared2/wldomains/beaadmd/LOGMGR/CustomIdentity.jks.> And here is the second, again up to 5 mins. <1-Apr-2010 12:58:56 o'clock PM GMT-05:00> <Notice> <Security> <BEA-090169> <Loading trusted certificates from the jks keystore file /shared 2/wldomains/beaadmd/LOGMGR/CustomTrust.jks.> <1-Apr-2010 12:58:57 o'clock PM GMT-05:00> <Notice> <Server> <BEA-002613> <Channel "DefaultSecure" is now listening on 192.168.56.102:7002 f or protocols iiops, t3s, ldaps, https.> <1-Apr-2010 12:58:57 o'clock PM GMT-05:00> <Notice> <Server> <BEA-002613> <Channel "Default" is now listening on 192.168.56.102:8012 for pro tocols iiop, t3, ldap, http.> <1-Apr-2010 12:58:57 o'clock PM GMT-05:00> <Notice> <WebLogicServer> <BEA-000331> <Started WebLogic Admin Server "LOGMGR-admin" for domain " LOGMGR" running in Development Mode> <1-Apr-2010 12:58:57 o'clock PM GMT-05:00> <Notice> <WebLogicServer> <BEA-000365> <Server state changed to RUNNING> <1-Apr-2010 12:58:57 o'clock PM GMT-05:00> <Notice> <WebLogicServer> <BEA-000360> <Server started in RUNNING mode> UPDATE I think I've got the track: it must be the randon seed initialization. That may explain why generating keyboard events release the server. I've made the thread dump, and one thread is in runnable state, but waiting: "[STANDBY] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'" daemon prio=1 tid=0x0a7b06e8 nid=0xeda runnable [0x728a500 0..0x728a6d80] at java.io.FileInputStream.readBytes(Native Method) at java.io.FileInputStream.read(FileInputStream.java:194) at sun.security.provider.NativePRNG$RandomIO.readFully(NativePRNG.java:185) at sun.security.provider.NativePRNG$RandomIO.implGenerateSeed(NativePRNG.java:202) - locked <0x7d928c78> (a java.lang.Object) at sun.security.provider.NativePRNG$RandomIO.access$300(NativePRNG.java:108) at sun.security.provider.NativePRNG.engineGenerateSeed(NativePRNG.java:102) at java.security.SecureRandom.generateSeed(SecureRandom.java:475) at weblogic.security.AbstractRandomData.ensureInittedAndSeeded(AbstractRandomData.java:83) SOLVED Weblogic uses SecureRandom to init security subsystem. SecureRandom by default uses /dev/urandom file. For some reason, reading this file under VM comes to halt quite often. Generating console events helps to create more randomness, and release the WLS. For the test purposes I have changed jre/lib/security/java.security file, property to securerandom.source=file:/tmp/big.random.file. Weblogic now starts in 15 seconds.

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  • Is there a Telecommunications Reference Architecture?

    - by raul.goycoolea
    @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Abstract   Reference architecture provides needed architectural information that can be provided in advance to an enterprise to enable consistent architectural best practices. Enterprise Reference Architecture helps business owners to actualize their strategies, vision, objectives, and principles. It evaluates the IT systems, based on Reference Architecture goals, principles, and standards. It helps to reduce IT costs by increasing functionality, availability, scalability, etc. Telecom Reference Architecture provides customers with the flexibility to view bundled service bills online with the provision of multiple services. It provides real-time, flexible billing and charging systems, to handle complex promotions, discounts, and settlements with multiple parties. This paper attempts to describe the Reference Architecture for the Telecom Enterprises. It lays the foundation for a Telecom Reference Architecture by articulating the requirements, drivers, and pitfalls for telecom service providers. It describes generic reference architecture for telecom enterprises and moves on to explain how to achieve Enterprise Reference Architecture by using SOA.   Introduction   A Reference Architecture provides a methodology, set of practices, template, and standards based on a set of successful solutions implemented earlier. These solutions have been generalized and structured for the depiction of both a logical and a physical architecture, based on the harvesting of a set of patterns that describe observations in a number of successful implementations. It helps as a reference for the various architectures that an enterprise can implement to solve various problems. It can be used as the starting point or the point of comparisons for various departments/business entities of a company, or for the various companies for an enterprise. It provides multiple views for multiple stakeholders.   Major artifacts of the Enterprise Reference Architecture are methodologies, standards, metadata, documents, design patterns, etc.   Purpose of Reference Architecture   In most cases, architects spend a lot of time researching, investigating, defining, and re-arguing architectural decisions. It is like reinventing the wheel as their peers in other organizations or even the same organization have already spent a lot of time and effort defining their own architectural practices. This prevents an organization from learning from its own experiences and applying that knowledge for increased effectiveness.   Reference architecture provides missing architectural information that can be provided in advance to project team members to enable consistent architectural best practices.   Enterprise Reference Architecture helps an enterprise to achieve the following at the abstract level:   ·       Reference architecture is more of a communication channel to an enterprise ·       Helps the business owners to accommodate to their strategies, vision, objectives, and principles. ·       Evaluates the IT systems based on Reference Architecture Principles ·       Reduces IT spending through increasing functionality, availability, scalability, etc ·       A Real-time Integration Model helps to reduce the latency of the data updates Is used to define a single source of Information ·       Provides a clear view on how to manage information and security ·       Defines the policy around the data ownership, product boundaries, etc. ·       Helps with cost optimization across project and solution portfolios by eliminating unused or duplicate investments and assets ·       Has a shorter implementation time and cost   Once the reference architecture is in place, the set of architectural principles, standards, reference models, and best practices ensure that the aligned investments have the greatest possible likelihood of success in both the near term and the long term (TCO).     Common pitfalls for Telecom Service Providers   Telecom Reference Architecture serves as the first step towards maturity for a telecom service provider. During the course of our assignments/experiences with telecom players, we have come across the following observations – Some of these indicate a lack of maturity of the telecom service provider:   ·       In markets that are growing and not so mature, it has been observed that telcos have a significant amount of in-house or home-grown applications. In some of these markets, the growth has been so rapid that IT has been unable to cope with business demands. Telcos have shown a tendency to come up with workarounds in their IT applications so as to meet business needs. ·       Even for core functions like provisioning or mediation, some telcos have tried to manage with home-grown applications. ·       Most of the applications do not have the required scalability or maintainability to sustain growth in volumes or functionality. ·       Applications face interoperability issues with other applications in the operator's landscape. Integrating a new application or network element requires considerable effort on the part of the other applications. ·       Application boundaries are not clear, and functionality that is not in the initial scope of that application gets pushed onto it. This results in the development of the multiple, small applications without proper boundaries. ·       Usage of Legacy OSS/BSS systems, poor Integration across Multiple COTS Products and Internal Systems. Most of the Integrations are developed on ad-hoc basis and Point-to-Point Integration. ·       Redundancy of the business functions in different applications • Fragmented data across the different applications and no integrated view of the strategic data • Lot of performance Issues due to the usage of the complex integration across OSS and BSS systems   However, this is where the maturity of the telecom industry as a whole can be of help. The collaborative efforts of telcos to overcome some of these problems have resulted in bodies like the TM Forum. They have come up with frameworks for business processes, data, applications, and technology for telecom service providers. These could be a good starting point for telcos to clean up their enterprise landscape.   Industry Trends in Telecom Reference Architecture   Telecom reference architectures are evolving rapidly because telcos are facing business and IT challenges.   “The reality is that there probably is no killer application, no silver bullet that the telcos can latch onto to carry them into a 21st Century.... Instead, there are probably hundreds – perhaps thousands – of niche applications.... And the only way to find which of these works for you is to try out lots of them, ramp up the ones that work, and discontinue the ones that fail.” – Martin Creaner President & CTO TM Forum.   The following trends have been observed in telecom reference architecture:   ·       Transformation of business structures to align with customer requirements ·       Adoption of more Internet-like technical architectures. The Web 2.0 concept is increasingly being used. ·       Virtualization of the traditional operations support system (OSS) ·       Adoption of SOA to support development of IP-based services ·       Adoption of frameworks like Service Delivery Platforms (SDPs) and IP Multimedia Subsystem ·       (IMS) to enable seamless deployment of various services over fixed and mobile networks ·       Replacement of in-house, customized, and stove-piped OSS/BSS with standards-based COTS products ·       Compliance with industry standards and frameworks like eTOM, SID, and TAM to enable seamless integration with other standards-based products   Drivers of Reference Architecture   The drivers of the Reference Architecture are Reference Architecture Goals, Principles, and Enterprise Vision and Telecom Transformation. The details are depicted below diagram. @font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }div.Section1 { page: Section1; } Figure 1. Drivers for Reference Architecture @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Today’s telecom reference architectures should seamlessly integrate traditional legacy-based applications and transition to next-generation network technologies (e.g., IP multimedia subsystems). This has resulted in new requirements for flexible, real-time billing and OSS/BSS systems and implications on the service provider’s organizational requirements and structure.   Telecom reference architectures are today expected to:   ·       Integrate voice, messaging, email and other VAS over fixed and mobile networks, back end systems ·       Be able to provision multiple services and service bundles • Deliver converged voice, video and data services ·       Leverage the existing Network Infrastructure ·       Provide real-time, flexible billing and charging systems to handle complex promotions, discounts, and settlements with multiple parties. ·       Support charging of advanced data services such as VoIP, On-Demand, Services (e.g.  Video), IMS/SIP Services, Mobile Money, Content Services and IPTV. ·       Help in faster deployment of new services • Serve as an effective platform for collaboration between network IT and business organizations ·       Harness the potential of converging technology, networks, devices and content to develop multimedia services and solutions of ever-increasing sophistication on a single Internet Protocol (IP) ·       Ensure better service delivery and zero revenue leakage through real-time balance and credit management ·       Lower operating costs to drive profitability   Enterprise Reference Architecture   The Enterprise Reference Architecture (RA) fills the gap between the concepts and vocabulary defined by the reference model and the implementation. Reference architecture provides detailed architectural information in a common format such that solutions can be repeatedly designed and deployed in a consistent, high-quality, supportable fashion. This paper attempts to describe the Reference Architecture for the Telecom Application Usage and how to achieve the Enterprise Level Reference Architecture using SOA.   • Telecom Reference Architecture • Enterprise SOA based Reference Architecture   Telecom Reference Architecture   Tele Management Forum’s New Generation Operations Systems and Software (NGOSS) is an architectural framework for organizing, integrating, and implementing telecom systems. NGOSS is a component-based framework consisting of the following elements:   ·       The enhanced Telecom Operations Map (eTOM) is a business process framework. ·       The Shared Information Data (SID) model provides a comprehensive information framework that may be specialized for the needs of a particular organization. ·       The Telecom Application Map (TAM) is an application framework to depict the functional footprint of applications, relative to the horizontal processes within eTOM. ·       The Technology Neutral Architecture (TNA) is an integrated framework. TNA is an architecture that is sustainable through technology changes.   NGOSS Architecture Standards are:   ·       Centralized data ·       Loosely coupled distributed systems ·       Application components/re-use  ·       A technology-neutral system framework with technology specific implementations ·       Interoperability to service provider data/processes ·       Allows more re-use of business components across multiple business scenarios ·       Workflow automation   The traditional operator systems architecture consists of four layers,   ·       Business Support System (BSS) layer, with focus toward customers and business partners. Manages order, subscriber, pricing, rating, and billing information. ·       Operations Support System (OSS) layer, built around product, service, and resource inventories. ·       Networks layer – consists of Network elements and 3rd Party Systems. ·       Integration Layer – to maximize application communication and overall solution flexibility.   Reference architecture for telecom enterprises is depicted below. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 2. Telecom Reference Architecture   The major building blocks of any Telecom Service Provider architecture are as follows:   1. Customer Relationship Management   CRM encompasses the end-to-end lifecycle of the customer: customer initiation/acquisition, sales, ordering, and service activation, customer care and support, proactive campaigns, cross sell/up sell, and retention/loyalty.   CRM also includes the collection of customer information and its application to personalize, customize, and integrate delivery of service to a customer, as well as to identify opportunities for increasing the value of the customer to the enterprise.   The key functionalities related to Customer Relationship Management are   ·       Manage the end-to-end lifecycle of a customer request for products. ·       Create and manage customer profiles. ·       Manage all interactions with customers – inquiries, requests, and responses. ·       Provide updates to Billing and other south bound systems on customer/account related updates such as customer/ account creation, deletion, modification, request bills, final bill, duplicate bills, credit limits through Middleware. ·       Work with Order Management System, Product, and Service Management components within CRM. ·       Manage customer preferences – Involve all the touch points and channels to the customer, including contact center, retail stores, dealers, self service, and field service, as well as via any media (phone, face to face, web, mobile device, chat, email, SMS, mail, the customer's bill, etc.). ·       Support single interface for customer contact details, preferences, account details, offers, customer premise equipment, bill details, bill cycle details, and customer interactions.   CRM applications interact with customers through customer touch points like portals, point-of-sale terminals, interactive voice response systems, etc. The requests by customers are sent via fulfillment/provisioning to billing system for ordering processing.   2. Billing and Revenue Management   Billing and Revenue Management handles the collection of appropriate usage records and production of timely and accurate bills – for providing pre-bill usage information and billing to customers; for processing their payments; and for performing payment collections. In addition, it handles customer inquiries about bills, provides billing inquiry status, and is responsible for resolving billing problems to the customer's satisfaction in a timely manner. This process grouping also supports prepayment for services.   The key functionalities provided by these applications are   ·       To ensure that enterprise revenue is billed and invoices delivered appropriately to customers. ·       To manage customers’ billing accounts, process their payments, perform payment collections, and monitor the status of the account balance. ·       To ensure the timely and effective fulfillment of all customer bill inquiries and complaints. ·       Collect the usage records from mediation and ensure appropriate rating and discounting of all usage and pricing. ·       Support revenue sharing; split charging where usage is guided to an account different from the service consumer. ·       Support prepaid and post-paid rating. ·       Send notification on approach / exceeding the usage thresholds as enforced by the subscribed offer, and / or as setup by the customer. ·       Support prepaid, post paid, and hybrid (where some services are prepaid and the rest of the services post paid) customers and conversion from post paid to prepaid, and vice versa. ·       Support different billing function requirements like charge prorating, promotion, discount, adjustment, waiver, write-off, account receivable, GL Interface, late payment fee, credit control, dunning, account or service suspension, re-activation, expiry, termination, contract violation penalty, etc. ·       Initiate direct debit to collect payment against an invoice outstanding. ·       Send notification to Middleware on different events; for example, payment receipt, pre-suspension, threshold exceed, etc.   Billing systems typically get usage data from mediation systems for rating and billing. They get provisioning requests from order management systems and inquiries from CRM systems. Convergent and real-time billing systems can directly get usage details from network elements.   3. Mediation   Mediation systems transform/translate the Raw or Native Usage Data Records into a general format that is acceptable to billing for their rating purposes.   The following lists the high-level roles and responsibilities executed by the Mediation system in the end-to-end solution.   ·       Collect Usage Data Records from different data sources – like network elements, routers, servers – via different protocol and interfaces. ·       Process Usage Data Records – Mediation will process Usage Data Records as per the source format. ·       Validate Usage Data Records from each source. ·       Segregates Usage Data Records coming from each source to multiple, based on the segregation requirement of end Application. ·       Aggregates Usage Data Records based on the aggregation rule if any from different sources. ·       Consolidates multiple Usage Data Records from each source. ·       Delivers formatted Usage Data Records to different end application like Billing, Interconnect, Fraud Management, etc. ·       Generates audit trail for incoming Usage Data Records and keeps track of all the Usage Data Records at various stages of mediation process. ·       Checks duplicate Usage Data Records across files for a given time window.   4. Fulfillment   This area is responsible for providing customers with their requested products in a timely and correct manner. It translates the customer's business or personal need into a solution that can be delivered using the specific products in the enterprise's portfolio. This process informs the customers of the status of their purchase order, and ensures completion on time, as well as ensuring a delighted customer. These processes are responsible for accepting and issuing orders. They deal with pre-order feasibility determination, credit authorization, order issuance, order status and tracking, customer update on customer order activities, and customer notification on order completion. Order management and provisioning applications fall into this category.   The key functionalities provided by these applications are   ·       Issuing new customer orders, modifying open customer orders, or canceling open customer orders; ·       Verifying whether specific non-standard offerings sought by customers are feasible and supportable; ·       Checking the credit worthiness of customers as part of the customer order process; ·       Testing the completed offering to ensure it is working correctly; ·       Updating of the Customer Inventory Database to reflect that the specific product offering has been allocated, modified, or cancelled; ·       Assigning and tracking customer provisioning activities; ·       Managing customer provisioning jeopardy conditions; and ·       Reporting progress on customer orders and other processes to customer.   These applications typically get orders from CRM systems. They interact with network elements and billing systems for fulfillment of orders.   5. Enterprise Management   This process area includes those processes that manage enterprise-wide activities and needs, or have application within the enterprise as a whole. They encompass all business management processes that   ·       Are necessary to support the whole of the enterprise, including processes for financial management, legal management, regulatory management, process, cost, and quality management, etc.;   ·       Are responsible for setting corporate policies, strategies, and directions, and for providing guidelines and targets for the whole of the business, including strategy development and planning for areas, such as Enterprise Architecture, that are integral to the direction and development of the business;   ·       Occur throughout the enterprise, including processes for project management, performance assessments, cost assessments, etc.     (i) Enterprise Risk Management:   Enterprise Risk Management focuses on assuring that risks and threats to the enterprise value and/or reputation are identified, and appropriate controls are in place to minimize or eliminate the identified risks. The identified risks may be physical or logical/virtual. Successful risk management ensures that the enterprise can support its mission critical operations, processes, applications, and communications in the face of serious incidents such as security threats/violations and fraud attempts. Two key areas covered in Risk Management by telecom operators are:   ·       Revenue Assurance: Revenue assurance system will be responsible for identifying revenue loss scenarios across components/systems, and will help in rectifying the problems. The following lists the high-level roles and responsibilities executed by the Revenue Assurance system in the end-to-end solution. o   Identify all usage information dropped when networks are being upgraded. o   Interconnect bill verification. o   Identify where services are routinely provisioned but never billed. o   Identify poor sales policies that are intensifying collections problems. o   Find leakage where usage is sent to error bucket and never billed for. o   Find leakage where field service, CRM, and network build-out are not optimized.   ·       Fraud Management: Involves collecting data from different systems to identify abnormalities in traffic patterns, usage patterns, and subscription patterns to report suspicious activity that might suggest fraudulent usage of resources, resulting in revenue losses to the operator.   The key roles and responsibilities of the system component are as follows:   o   Fraud management system will capture and monitor high usage (over a certain threshold) in terms of duration, value, and number of calls for each subscriber. The threshold for each subscriber is decided by the system and fixed automatically. o   Fraud management will be able to detect the unauthorized access to services for certain subscribers. These subscribers may have been provided unauthorized services by employees. The component will raise the alert to the operator the very first time of such illegal calls or calls which are not billed. o   The solution will be to have an alarm management system that will deliver alarms to the operator/provider whenever it detects a fraud, thus minimizing fraud by catching it the first time it occurs. o   The Fraud Management system will be capable of interfacing with switches, mediation systems, and billing systems   (ii) Knowledge Management   This process focuses on knowledge management, technology research within the enterprise, and the evaluation of potential technology acquisitions.   Key responsibilities of knowledge base management are to   ·       Maintain knowledge base – Creation and updating of knowledge base on ongoing basis. ·       Search knowledge base – Search of knowledge base on keywords or category browse ·       Maintain metadata – Management of metadata on knowledge base to ensure effective management and search. ·       Run report generator. ·       Provide content – Add content to the knowledge base, e.g., user guides, operational manual, etc.   (iii) Document Management   It focuses on maintaining a repository of all electronic documents or images of paper documents relevant to the enterprise using a system.   (iv) Data Management   It manages data as a valuable resource for any enterprise. For telecom enterprises, the typical areas covered are Master Data Management, Data Warehousing, and Business Intelligence. It is also responsible for data governance, security, quality, and database management.   Key responsibilities of Data Management are   ·       Using ETL, extract the data from CRM, Billing, web content, ERP, campaign management, financial, network operations, asset management info, customer contact data, customer measures, benchmarks, process data, e.g., process inputs, outputs, and measures, into Enterprise Data Warehouse. ·       Management of data traceability with source, data related business rules/decisions, data quality, data cleansing data reconciliation, competitors data – storage for all the enterprise data (customer profiles, products, offers, revenues, etc.) ·       Get online update through night time replication or physical backup process at regular frequency. ·       Provide the data access to business intelligence and other systems for their analysis, report generation, and use.   (v) Business Intelligence   It uses the Enterprise Data to provide the various analysis and reports that contain prospects and analytics for customer retention, acquisition of new customers due to the offers, and SLAs. It will generate right and optimized plans – bolt-ons for the customers.   The following lists the high-level roles and responsibilities executed by the Business Intelligence system at the Enterprise Level:   ·       It will do Pattern analysis and reports problem. ·       It will do Data Analysis – Statistical analysis, data profiling, affinity analysis of data, customer segment wise usage patterns on offers, products, service and revenue generation against services and customer segments. ·       It will do Performance (business, system, and forecast) analysis, churn propensity, response time, and SLAs analysis. ·       It will support for online and offline analysis, and report drill down capability. ·       It will collect, store, and report various SLA data. ·       It will provide the necessary intelligence for marketing and working on campaigns, etc., with cost benefit analysis and predictions.   It will advise on customer promotions with additional services based on loyalty and credit history of customer   ·       It will Interface with Enterprise Data Management system for data to run reports and analysis tasks. It will interface with the campaign schedules, based on historical success evidence.   (vi) Stakeholder and External Relations Management   It manages the enterprise's relationship with stakeholders and outside entities. Stakeholders include shareholders, employee organizations, etc. Outside entities include regulators, local community, and unions. Some of the processes within this grouping are Shareholder Relations, External Affairs, Labor Relations, and Public Relations.   (vii) Enterprise Resource Planning   It is used to manage internal and external resources, including tangible assets, financial resources, materials, and human resources. Its purpose is to facilitate the flow of information between all business functions inside the boundaries of the enterprise and manage the connections to outside stakeholders. ERP systems consolidate all business operations into a uniform and enterprise wide system environment.   The key roles and responsibilities for Enterprise System are given below:   ·        It will handle responsibilities such as core accounting, financial, and management reporting. ·       It will interface with CRM for capturing customer account and details. ·       It will interface with billing to capture the billing revenue and other financial data. ·       It will be responsible for executing the dunning process. Billing will send the required feed to ERP for execution of dunning. ·       It will interface with the CRM and Billing through batch interfaces. Enterprise management systems are like horizontals in the enterprise and typically interact with all major telecom systems. E.g., an ERP system interacts with CRM, Fulfillment, and Billing systems for different kinds of data exchanges.   6. External Interfaces/Touch Points   The typical external parties are customers, suppliers/partners, employees, shareholders, and other stakeholders. External interactions from/to a Service Provider to other parties can be achieved by a variety of mechanisms, including:   ·       Exchange of emails or faxes ·       Call Centers ·       Web Portals ·       Business-to-Business (B2B) automated transactions   These applications provide an Internet technology driven interface to external parties to undertake a variety of business functions directly for themselves. These can provide fully or partially automated service to external parties through various touch points.   Typical characteristics of these touch points are   ·       Pre-integrated self-service system, including stand-alone web framework or integration front end with a portal engine ·       Self services layer exposing atomic web services/APIs for reuse by multiple systems across the architectural environment ·       Portlets driven connectivity exposing data and services interoperability through a portal engine or web application   These touch points mostly interact with the CRM systems for requests, inquiries, and responses.   7. Middleware   The component will be primarily responsible for integrating the different systems components under a common platform. It should provide a Standards-Based Platform for building Service Oriented Architecture and Composite Applications. The following lists the high-level roles and responsibilities executed by the Middleware component in the end-to-end solution.   ·       As an integration framework, covering to and fro interfaces ·       Provide a web service framework with service registry. ·       Support SOA framework with SOA service registry. ·       Each of the interfaces from / to Middleware to other components would handle data transformation, translation, and mapping of data points. ·       Receive data from the caller / activate and/or forward the data to the recipient system in XML format. ·       Use standard XML for data exchange. ·       Provide the response back to the service/call initiator. ·       Provide a tracking until the response completion. ·       Keep a store transitional data against each call/transaction. ·       Interface through Middleware to get any information that is possible and allowed from the existing systems to enterprise systems; e.g., customer profile and customer history, etc. ·       Provide the data in a common unified format to the SOA calls across systems, and follow the Enterprise Architecture directive. ·       Provide an audit trail for all transactions being handled by the component.   8. Network Elements   The term Network Element means a facility or equipment used in the provision of a telecommunications service. Such terms also includes features, functions, and capabilities that are provided by means of such facility or equipment, including subscriber numbers, databases, signaling systems, and information sufficient for billing and collection or used in the transmission, routing, or other provision of a telecommunications service.   Typical network elements in a GSM network are Home Location Register (HLR), Intelligent Network (IN), Mobile Switching Center (MSC), SMS Center (SMSC), and network elements for other value added services like Push-to-talk (PTT), Ring Back Tone (RBT), etc.   Network elements are invoked when subscribers use their telecom devices for any kind of usage. These elements generate usage data and pass it on to downstream systems like mediation and billing system for rating and billing. They also integrate with provisioning systems for order/service fulfillment.   9. 3rd Party Applications   3rd Party systems are applications like content providers, payment gateways, point of sale terminals, and databases/applications maintained by the Government.   Depending on applicability and the type of functionality provided by 3rd party applications, the integration with different telecom systems like CRM, provisioning, and billing will be done.   10. Service Delivery Platform   A service delivery platform (SDP) provides the architecture for the rapid deployment, provisioning, execution, management, and billing of value added telecom services. SDPs are based on the concept of SOA and layered architecture. They support the delivery of voice, data services, and content in network and device-independent fashion. They allow application developers to aggregate network capabilities, services, and sources of content. SDPs typically contain layers for web services exposure, service application development, and network abstraction.   SOA Reference Architecture   SOA concept is based on the principle of developing reusable business service and building applications by composing those services, instead of building monolithic applications in silos. It’s about bridging the gap between business and IT through a set of business-aligned IT services, using a set of design principles, patterns, and techniques.   In an SOA, resources are made available to participants in a value net, enterprise, line of business (typically spanning multiple applications within an enterprise or across multiple enterprises). It consists of a set of business-aligned IT services that collectively fulfill an organization’s business processes and goals. We can choreograph these services into composite applications and invoke them through standard protocols. SOA, apart from agility and reusability, enables:   ·       The business to specify processes as orchestrations of reusable services ·       Technology agnostic business design, with technology hidden behind service interface ·       A contractual-like interaction between business and IT, based on service SLAs ·       Accountability and governance, better aligned to business services ·       Applications interconnections untangling by allowing access only through service interfaces, reducing the daunting side effects of change ·       Reduced pressure to replace legacy and extended lifetime for legacy applications, through encapsulation in services   ·       A Cloud Computing paradigm, using web services technologies, that makes possible service outsourcing on an on-demand, utility-like, pay-per-usage basis   The following section represents the Reference Architecture of logical view for the Telecom Solution. The new custom built application needs to align with this logical architecture in the long run to achieve EA benefits.   Packaged implementation applications, such as ERP billing applications, need to expose their functions as service providers (as other applications consume) and interact with other applications as service consumers.   COT applications need to expose services through wrappers such as adapters to utilize existing resources and at the same time achieve Enterprise Architecture goal and objectives.   The following are the various layers for Enterprise level deployment of SOA. This diagram captures the abstract view of Enterprise SOA layers and important components of each layer. Layered architecture means decomposition of services such that most interactions occur between adjacent layers. However, there is no strict rule that top layers should not directly communicate with bottom layers.   The diagram below represents the important logical pieces that would result from overall SOA transformation. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 3. Enterprise SOA Reference Architecture 1.          Operational System Layer: This layer consists of all packaged applications like CRM, ERP, custom built applications, COTS based applications like Billing, Revenue Management, Fulfilment, and the Enterprise databases that are essential and contribute directly or indirectly to the Enterprise OSS/BSS Transformation.   ERP holds the data of Asset Lifecycle Management, Supply Chain, and Advanced Procurement and Human Capital Management, etc.   CRM holds the data related to Order, Sales, and Marketing, Customer Care, Partner Relationship Management, Loyalty, etc.   Content Management handles Enterprise Search and Query. Billing application consists of the following components:   ·       Collections Management, Customer Billing Management, Invoices, Real-Time Rating, Discounting, and Applying of Charges ·       Enterprise databases will hold both the application and service data, whether structured or unstructured.   MDM - Master data majorly consists of Customer, Order, Product, and Service Data.     2.          Enterprise Component Layer:   This layer consists of the Application Services and Common Services that are responsible for realizing the functionality and maintaining the QoS of the exposed services. This layer uses container-based technologies such as application servers to implement the components, workload management, high availability, and load balancing.   Application Services: This Service Layer enables application, technology, and database abstraction so that the complex accessing logic is hidden from the other service layers. This is a basic service layer, which exposes application functionalities and data as reusable services. The three types of the Application access services are:   ·       Application Access Service: This Service Layer exposes application level functionalities as a reusable service between BSS to BSS and BSS to OSS integration. This layer is enabled using disparate technology such as Web Service, Integration Servers, and Adaptors, etc.   ·       Data Access Service: This Service Layer exposes application data services as a reusable reference data service. This is done via direct interaction with application data. and provides the federated query.   ·       Network Access Service: This Service Layer exposes provisioning layer as a reusable service from OSS to OSS integration. This integration service emphasizes the need for high performance, stateless process flows, and distributed design.   Common Services encompasses management of structured, semi-structured, and unstructured data such as information services, portal services, interaction services, infrastructure services, and security services, etc.   3.          Integration Layer:   This consists of service infrastructure components like service bus, service gateway for partner integration, service registry, service repository, and BPEL processor. Service bus will carry the service invocation payloads/messages between consumers and providers. The other important functions expected from it are itinerary based routing, distributed caching of routing information, transformations, and all qualities of service for messaging-like reliability, scalability, and availability, etc. Service registry will hold all contracts (wsdl) of services, and it helps developers to locate or discover service during design time or runtime.   • BPEL processor would be useful in orchestrating the services to compose a complex business scenario or process. • Workflow and business rules management are also required to support manual triggering of certain activities within business process. based on the rules setup and also the state machine information. Application, data, and service mediation layer typically forms the overall composite application development framework or SOA Framework.   4.          Business Process Layer: These are typically the intermediate services layer and represent Shared Business Process Services. At Enterprise Level, these services are from Customer Management, Order Management, Billing, Finance, and Asset Management application domains.   5.          Access Layer: This layer consists of portals for Enterprise and provides a single view of Enterprise information management and dashboard services.   6.          Channel Layer: This consists of various devices; applications that form part of extended enterprise; browsers through which users access the applications.   7.          Client Layer: This designates the different types of users accessing the enterprise applications. The type of user typically would be an important factor in determining the level of access to applications.   8.          Vertical pieces like management, monitoring, security, and development cut across all horizontal layers Management and monitoring involves all aspects of SOA-like services, SLAs, and other QoS lifecycle processes for both applications and services surrounding SOA governance.     9.          EA Governance, Reference Architecture, Roadmap, Principles, and Best Practices:   EA Governance is important in terms of providing the overall direction to SOA implementation within the enterprise. This involves board-level involvement, in addition to business and IT executives. At a high level, this involves managing the SOA projects implementation, managing SOA infrastructure, and controlling the entire effort through all fine-tuned IT processes in accordance with COBIT (Control Objectives for Information Technology).   Devising tools and techniques to promote reuse culture, and the SOA way of doing things needs competency centers to be established in addition to training the workforce to take up new roles that are suited to SOA journey.   Conclusions   Reference Architectures can serve as the basis for disparate architecture efforts throughout the organization, even if they use different tools and technologies. Reference architectures provide best practices and approaches in the independent way a vendor deals with technology and standards. Reference Architectures model the abstract architectural elements for an enterprise independent of the technologies, protocols, and products that are used to implement an SOA. Telecom enterprises today are facing significant business and technology challenges due to growing competition, a multitude of services, and convergence. Adopting architectural best practices could go a long way in meeting these challenges. The use of SOA-based architecture for communication to each of the external systems like Billing, CRM, etc., in OSS/BSS system has made the architecture very loosely coupled, with greater flexibility. Any change in the external systems would be absorbed at the Integration Layer without affecting the rest of the ecosystem. The use of a Business Process Management (BPM) tool makes the management and maintenance of the business processes easy, with better performance in terms of lead time, quality, and cost. Since the Architecture is based on standards, it will lower the cost of deploying and managing OSS/BSS applications over their lifecycles.

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