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• Call for authors for new eBook on the Windows Azure Platform

  - by Eric Nelson

  I intend to pull together a FREE eBook on the Windows Azure Platform – but I need your help to make it rock! If you have detailed experience of any aspect of the Windows Azure Platform and can spare a few hours of time to turn that into a short article (400 to 800 words) then please get in touch. This is not a big commitment but my suspicion is the end result will make for a cracking good read. I am hoping for a mix – everything from lessons learnt from early adopters to introductions to elements of the platform to getting technologies such as Ruby up and running on Azure. 10 to 20 articles sound about right – which means I am after 10 to 20 authors :) All I need from you right now is: One or two suggestions of topics you would like to cover A pointer to any example of your previous work – which could be as simple as a blog post or a work document. For simplicity, just drop me an email direct to eric.nelson A@T microsoft.com. BIG THANKS! Eric The provisional dates are: Confirm authors and topics by 3rd May Get first draft from all authors by 10th May Complete reviews by 17th May Final versions by 24th May Published by 31st May And finally, an example: To give you an idea of what I have in mind, check out the eBook we pulled together last December which has had several thousand downloads. However I’m thinking of making this one a little bit more fun/informal. More on that later. UK MSDN Flash eBook Best Technical Articles #2 - ericnel Related Links: Spread the word – 6 Weeks of FREE Azure Training UK Azure Online Community – join today. UK Windows Azure Site Start working with Windows Azure

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• FileOpenPicker/FileSavePicker doesn't allow *.* wildcard file associations

  - by mbrit

  On Twitter, Matthias Jauernig commented that the FileOpenPicker and FileSavePicker doesn't allow *.* wildcard file associations. I was relaxed about this and wrote back that it was related to sandboxing implying it was a "good thing", however as Matthias commented back, perhaps it's not.In Metro-style the sandboxing works that if something gives you a file (e.g. the picker, or a share operation), you can access it regardless of where on the system. If you find the file yourself, you have to declare the type.The reason why I think it's related to sandboxing is because if you work with files programmatically you have to be explicit about the file types. This is to stop malware that you think is only interested in - say .PDF files, scanning and uploading any .EML files that it can find on the machine. It follows then on the pickers that restriction would continue. It allow's the retail store team to validate that an app is likely to behave itself. If it's an app that works with images, locking down the picker so that it can only access image file types makes sense.However Matthias mentioned that he has an app that should allow files of any arbitrary file. That fits more into the "if the user selects it, it must be OK" camp than the "programmatic scanning" camp. So now I'm left wondering why the picker doesn't allow any type to be selected.I think then maybe the decision comes down to simplicity. A lot of the decisions in Metro-style design relate to ideas about "zero intimidation". Allow the user to select any file is too much like Old Windows, and not enough like Reimagined Windows. What happens in Matthias's app if the user selects Explorer.exe as the file he or she wants to work with? I guess it's fine if you expect your user to know what they're doing (Old Windows), but not so fine if you're expecting a three year old to work with it (Reimagined Windows).

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• Lockdown Your Database Security

  - by Troy Kitch

  A new article in Oracle Magazine outlines a comprehensive defense-in-depth approach for appropriate and effective database protection. There are multiple ways attackers can disrupt the confidentiality, integrity and availability of data and therefore, putting in place layers of defense is the best measure to protect your sensitive customer and corporate data. “In most organizations, two-thirds of sensitive and regulated data resides in databases,” points out Vipin Samar, vice president of database security technologies at Oracle. “Unless the databases are protected using a multilayered security architecture, that data is at risk to be read or changed by administrators of the operating system, databases, or network, or hackers who use stolen passwords to pose as administrators. Further, hackers can exploit legitimate access to the database by using SQL injection attacks from the Web. Organizations need to mitigate all types of risks and craft a security architecture that protects their assets from attacks coming from different sources.” Register and read more in the online magazine format.

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• Unlock the full potential of Oracle Retail with Oracle Retail Consulting

  - by user801960

  In this video, Maria Porretta, Engagement Director, introduces Oracle Retail Consulting which supports Oracle Retail customers by unlocking the potential of the software solutions they are utilising. Oracle Retail Consulting comprises of a global team of over 300 consultants, 70 of which are EMEA based. 90% of the team have a retail background in either IT or business, ensuring true industry expertise and maximum business benefit. Oracle Retail Consulting offers two primary streams of service; design authority which looks at analysis and design to ensure a guided process through to implementation, and delivery ownership which runs throughout the implementation process. Further information is available on our website regarding Oracle Retail Consulting.

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• GWB: 5 yr anniversary

  - by Theo Moore

  Wow, just realized it's my 5 year anniverary on GeeksWithBlogs. Hard to believe so much time has passed. I paged back through some of my early posts, curious what sort of things about which I used to post. It's also interesting to see how my focus has changed and what really hasn't. I was also reminded that Chris Williams and I have been friends for that long. I don't blog nearly as often now as I used to do, but I still really like the GWB community, and I am honoured to be allowed to continue to be a part of it. Another 5 years ahead (or more), I hope. :-)

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• How to Secure a Data Role by Multiple Business Units

  - by Elie Wazen

  In this post we will see how a Role can be data secured by multiple Business Units (BUs).  Separate Data Roles are generally created for each BU if a corresponding data template generates roles on the basis of the BU dimension. The advantage of creating a policy with a rule that includes multiple BUs is that while mapping these roles in HCM Role Provisioning Rules, fewer number of entires need to be made. This could facilitate maintenance for enterprises with a large number of Business Units. Note: The example below applies as well if the securing entity is Inventory Organization. Let us take for example the case of a user provisioned with the "Accounts Payable Manager - Vision Operations" Data Role in Fusion Applications. This user will be able to access Invoices in Vision Operations but will not be able to see Invoices in Vision Germany. Figure 1. A User with a Data Role restricting them to Data from BU: Vision Operations With the role granted above, this is what the user will see when they attempt to select Business Units while searching for AP Invoices. Figure 2.The List Of Values of Business Units is limited to single one. This is the effect of the Data Role granted to that user as can be seen in Figure 1 In order to create a data role that secures by multiple BUs,  we need to start by creating a condition that groups those Business Units we want to include in that data role. This is accomplished by creating a new condition against the BU View .  That Condition will later be used to create a data policy for our newly created Role.  The BU View is a Database resource and  is accessed from APM as seen in the search below Figure 3.Viewing a Database Resource in APM The next step is create a new condition,  in which we define a sql predicate that includes 2 BUs ( The ids below refer to Vision Operations and Vision Germany).  At this point we have simply created a standalone condition.  We have not used this condition yet, and security is therefore not affected. Figure 4. Custom Role that inherits the Purchase Order Overview Duty We are now ready to create our Data Policy.  in APM, we search for our newly Created Role and Navigate to “Find Global Policies”.  we query the Role we want to secure and navigate to view its global policies. Figure 5. The Job Role we plan on securing We can see that the role was not defined with a Data Policy . So will create one that uses the condition we created earlier.   Figure 6. Creating a New Data Policy In the General Information tab, we have to specify the DB Resource that the Security Policy applies to:  In our case this is the BU View Figure 7. Data Policy Definition - Selection of the DB Resource we will secure by In the Rules Tab, we  make the rule applicable to multiple values of the DB Resource we selected in the previous tab.  This is where we associate the condition we created against the BU view to this data policy by entering the Condition name in the Condition field Figure 8. Data Policy Rule The last step of Defining the Data Policy, consists of  explicitly selecting  the Actions that are goverened by this Data Policy.  In this case for example we select the Actions displayed below in the right pane. Once the record is saved , we are ready to use our newly secured Data Role. Figure 9. Data Policy Actions We can now see a new Data Policy associated with our Role.  Figure 10. Role is now secured by a Data Policy We now Assign that new Role to the User.  Of course this does not have to be done in OIM and can be done using a Provisioning Rule in HCM. Figure 11. Role assigned to the User who previously was granted the Vision Ops secured role. Once that user accesses the Invoices Workarea this is what they see: In the image below the LOV of Business Unit returns the two values defined in our data policy namely: Vision Operations and Vision Germany Figure 12. The List Of Values of Business Units now includes the two we included in our data policy. This is the effect of the data role granted to that user as can be seen in Figure 11

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• What is the definition of Out-Of-Box?

  - by PointsToShare

  © 2011 By: Dov Trietsch. All rights reserved What does Out-Of-Box really mean? We do not expect an administrator to be a developer, but the reverse is not true. It is taken for granted that the developer must be a competent admin. Any sensible person will tell you that s/he prefers an OOB solution. Development is a course of last resort. It behooves us to know where OOB ends and where development starts. I offer two definitions: It is OOB when There is no need to deploy server code It is OOB when the user does not need to do any coding at all There is an in-between status, where users may use a CEWP or a CQWP and enter JScript and CAML code. This requires user coding, but no server side deployment. My personal feeling is that the in-between requires coding and thus belongs in the development side. What do you think?  That’s all folks?!

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• HealthSouth Upgrades to Oracle Database 11g Release 2 and Oracle RAC

  - by jenny.gelhausen

  HealthSouth Corporation, the nation's largest provider of inpatient rehabilitation services, has upgraded to Oracle Database 11g Release 2 underneath PeopleSoft Enterprise Human Capital Management. Additionally, HealthSouth improved the availability and performance of its Oracle PeopleSoft Enterprise applications and Enterprise Data Warehouse using Oracle Database 11g and Oracle Real Application Clusters. Oracle Database options -- Oracle Advanced Compression and Oracle Partitioning are key to HealthSouth's data lifecycle management practices and to utilizing storage systems more efficiently. Using compression on both partitioned as well as non-partitioned tables in its data warehouse, HealthSouth has seen a 4X storage reduction without any cost to performance. "Oracle Database 11g, along with Oracle Real Application Clusters, Advanced Compression and Partitioning, all lend themselves to delivering highly available, performant data warehousing," said Henry Lovoy, Data Manager, HealthSouth Corporation. Press Release var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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• Inverted schedctl usage in the JVM

  - by Dave

  The schedctl facility in Solaris allows a thread to request that the kernel defer involuntary preemption for a brief period. The mechanism is strictly advisory - the kernel can opt to ignore the request. Schedctl is typically used to bracket lock critical sections. That, in turn, can avoid convoying -- threads piling up on a critical section behind a preempted lock-holder -- and other lock-related performance pathologies. If you're interested see the man pages for schedctl_start() and schedctl_stop() and the schedctl.h include file. The implementation is very efficient. schedctl_start(), which asks that preemption be deferred, simply stores into a thread-specific structure -- the schedctl block -- that the kernel maps into user-space. Similarly, schedctl_stop() clears the flag set by schedctl_stop() and then checks a "preemption pending" flag in the block. Normally, this will be false, but if set schedctl_stop() will yield to politely grant the CPU to other threads. Note that you can't abuse this facility for long-term preemption avoidance as the deferral is brief. If your thread exceeds the grace period the kernel will preempt it and transiently degrade its effective scheduling priority. Further reading : US05937187 and various papers by Andy Tucker. We'll now switch topics to the implementation of the "synchronized" locking construct in the HotSpot JVM. If a lock is contended then on multiprocessor systems we'll spin briefly to try to avoid context switching. Context switching is wasted work and inflicts various cache and TLB penalties on the threads involved. If context switching were "free" then we'd never spin to avoid switching, but that's not the case. We use an adaptive spin-then-park strategy. One potentially undesirable outcome is that we can be preempted while spinning. When our spinning thread is finally rescheduled the lock may or may not be available. If not, we'll spin and then potentially park (block) again, thus suffering a 2nd context switch. Recall that the reason we spin is to avoid context switching. To avoid this scenario I've found it useful to enable schedctl to request deferral while spinning. But while spinning I've arranged for the code to periodically check or poll the "preemption pending" flag. If that's found set we simply abandon our spinning attempt and park immediately. This avoids the double context-switch scenario above. One annoyance is that the schedctl blocks for the threads in a given process are tightly packed on special pages mapped from kernel space into user-land. As such, writes to the schedctl blocks can cause false sharing on other adjacent blocks. Hopefully the kernel folks will make changes to avoid this by padding and aligning the blocks to ensure that one cache line underlies at most one schedctl block at any one time.

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• Oracle's PeopleSoft Customer Advisory Boards Convene to Discuss Roadmap at Pleasanton Campus

  - by john.webb(at)oracle.com

  Last week we hosted all of the PeopleSoft CABs (Customer Advisory Boards) at our Pleasanton Development Center to review our detailed designs for future Feature Packs, PeopleSoft 9.2, and beyond. Over 150 customers from 79 companies attended representing a variety of industries, geographies, and company sizes. The PeopleSoft team relies heavily on this group to provide key input on our roadmap for applications as well as technology direction. A good product strategy is one part well thought out idea with many handfuls of customer validation, and very often our best ideas originate from these customer discussions. While the individual CABs have frequent interactions with our teams, it's always great to have all of them in one place and in person. Our attendance was up from last year which I attribute to two things: (1) More interest as a result of PeopleSoft 9.1 upgrade; (2) An improving economy allowing for more travel. Maybe we should index the second item meeting-to-meeting and use it as a market indicator - we'll see! We kicked off the day one session with an overview of the PeopleSoft Roadmap and I outlined our strategy around Feature Packs and PeopleSoft 9.2. Given the high adoption rate of PeopleSoft 9.1 (over 4x that of 9.0 given the same time lapse since the release date), there was a lot of interest around the 9.1 Feature Packs as a vehicle for continuous value. We provided examples of our 3 central design themes: Simplicity, Productivity, and lower TCO, including those already delivered via Feature Packs in 2010. A great example of this is the Company Directory feature in PeopleSoft HCM. The configuration capabilities and the new actionable links our CAB advised us on last Spring were made available to all customers late last year. We reviewed many more future Navigation changes that will fundamentally change the way users interact with PeopleSoft. Our old friend, the menu tree, is being relegated from center stage to a bit part, with new concepts like Activity Guides, Train Stops, Related Actions, Work Centers, Collaborative Workspaces, and Secure Enterprise Search bringing users what they need in a contextual, role based manner with fewer clicks. Paco Aubrejuan, our PeopleSoft GM, and Steve Miranda, the SVP for Fusion Applications, then discussed our plans around Oracle's Application Investment Strategy.  This included our continued investment in developing both PeopleSoft and Fusion as well as the co-existence strategy with new Fusion Apps integrating to PeopleSoft Apps. Should you want to view this presentation, a recording is available. Jeff Robbins, our lead PeopleTools Strategist, provided the roadmap for PeopleTools and discussed our continuing plan to deliver annual releases to further evolve the user experience. Numerous examples were highlighted with the Navigation techniques I mentioned previously. Jeff also provided a lot of food for thought around Lifecycle Management topics and how to remain current on releases with a  lower cost of ownership. Dennis Mesler, from Boise, was the guest speaker in this slot, who spoke about the new PeopleSoft Test Framework (PTF). Regression Testing is a key cost component when product updates are applied. This new tool (which is free to all PeopleSoft customers as part of PeopleTools 8.51) provides a meta data driven approach to recording and executing test scripts. Coupled with what our Usage Monitor enables, PTF provides our customers a powerful tool to lower costs and manage product updates more efficiently and at the time of their choosing. Beyond the general session, we broke out into the individual CABs: HCM, Financials, ESA/ALM, SRM, SCM, CRM, and PeopleTools/ Technology. A day and half of very engaging discussions around our plans took place for each product pillar. More about that to follow in future posts.      We capped the first day with a reception sponsored by our partners: InfoSys, SmartERP (represented by Doris Wong), and Grey Sparling  Solutions (represented by Chris Heller and Larry Grey). Great to see these old friends actively engaged in the very busy PeopleSoft ecosystem!   Jeff Robbins previews the roadmap for PeopleTools with the PeopleSoft CAB  

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• Files for .NET Montreal and VTCC4 conference

  - by Vincent Grondin

  Hi,  here are the files for both the .NET Montreal presentation made Sept the 24th and at the Vermont Code Camp #4 on Sept the 22nd regarding Architecture problems and solutions linked to EF4.0, Async-await keywords and the Task Parallel Library. This zip file includes both power points in french and english and the DemoApplication which is I REMIND YOU VERY DEMO-WARE and doesn't handle task level exception and context switching.  ZipFile Enjoy

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• Portal 11g (11.1.1.2) Certified with E-Business Suite

  - by Steven Chan

  Oracle Portal 11g allows you to build, deploy, and manage enterprise portals running on Oracle WebLogic Server.  Oracle Portal 11g includes integration with Oracle WebCenter Services 11g and BPEL, support for open portlet standards JSR 168, WSRP 2.0, and JSR 301.Portal 11g (11.1.1.2) is now certified with Oracle E-Business Suite Release 11i and 12.If you're running a previous version of Portal, there are a number of certified and supported upgrade paths to Portal 11g (11.1.1.2):

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• VS2010 SP1 Installed NAD! (and another useful utility)

  - by TATWORTH

  I have installed VS2010 SP1 on my home development PC and No Abnormalities were detected. I downloaded the ISO image of the service pack and mounted it using Virtual Clone Drive - download page at http://www.slysoft.com/en/virtual-clonedrive.html.  It is unwise to install VS2010 like this and instead you need to copy all the file to a temporary directory on your hard disk, however it worked with the service pack image mounted as a virtual DVD! So far I have sucessfully recompiled 2 solutions - more about that later.

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• Bunny Inc. – Episode 2. Mr. CIO meets Mrs. Sales Manager

  - by kellsey.ruppel(at)oracle.com

  How can you take advantage of a modern customer experience in your sales cycle? What can Mr. CIO come up with to improve customer interaction and satisfaction? See how Enterprise 2.0 solutions can help Bunny Inc. improve business responsiveness to market requests, sell more and simplify post sales support! Bunny Inc. - Episode 2. Mr. CIO meets Mrs. Sales ManagerTechnorati Tags: UXP, collaboration, enterprise 2.0, modern user experience, oracle, portals, webcenter, e20bunnies

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• Be Careful When Referencing SPList.Items

  - by Brian Jackett

  Be very careful how you reference your SPListItem objects through the SharePoint API.  I’ll say it again.  Be very careful how you reference your SPListItem objects through the SharePoint API.  Ok, now that you get the point that this will be a “learn from my mistakes and don’t do unsmart things like I did” post, let’s dig into what it was that I did poorly. Scenario     For the past year I’ve been building custom .Net applications that are hosted through SharePoint.  These application involve a number of SharePoint lists, external databases, custom web parts, and other SharePoint elements to provide functionality.  About two weeks ago I received a message from one of our end users that a custom application was performing slowly.  Specifically performance was slow when users were performing actions that interacted with the primary SharePoint list storing data for that app. The Problem     I took a copy of the production site into a dev environment to investigate the code that was executing.  After attaching the debugger and running through the code I quickly found pieces of code referencing SPListItem objects (like below) that were performing very poorly: SPListItem myItem = SPContext.Current.Web.Lists["List Name"].Items.GetItemById(value); // do updates on SPListItem retrieved     As it turns out the SPList I was referencing was fairly large at ~1000 items and weighing in over 150 MB.  You see the problem with my above code is that I retrieved the SPListItem by first (unnecessarily) going through the Items member of the list.  As I understand it, when doing so the executing code will attempt to resolve that entity and pull it from the database and into RAM (all 150 MB.)  This causes the equivalent of a 50 car pile up in terms of performance with a single update taking more than 15 seconds. The Solution     The solution is actually quite simple and I wish I had realized this during development.  Instead of going through the Items member it is possible to call GetItemById(…) directly on the SPList as in the example below: SPListItem myItem = SPContext.Current.Web.Lists["List Name"].GetItemById(value); // do updates on SPListItem retrieved     After making this simple change performance skyrocketed and updates were back to less than a second.   Conclusion     When given the option between two solutions, usually the simplest is the best solution.  In my scenario I was adding extra complexity going through the API the long way around to get to the objects I needed and it ended up hurting performance greatly.  Luckily we were able to find and resolve the performance issue in a relatively short amount of time.  Like I said at the beginning of the post, learn from my mistakes and hope it helps you.         -Frog Out   Image linked from http://www.freespirit.com/files/IMAGE/COVER/LARGE/BeCarefulSafe.jpg

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• The Threats are Outside the Risks are Inside

  - by Naresh Persaud

  In the past few years we have seen the threats against the enterprise increase dramatically. The number of attacks originating externally have outpaced the number of attacks driven by insiders. During the CSO Summit at Open World, Sonny Singh examined the phenomenon and shared Oracle's security story. While the threats are largely external, the risks are largely inside. Criminals are going after our sensitive customer data. In some cases the attacks are advanced. In most cases the attacks are very simple. Taking a security inside out approach can provide a cost effective way to secure an organization's most valuable assets. &amp;amp;amp;lt;/span&amp;amp;amp;gt;border-width:1px 1px 0;margin-bottom:5px&amp;amp;amp;quot; allowfullscreen=&amp;amp;amp;quot;&amp;amp;amp;quot;&amp;amp;amp;gt; Cso oow12-summit-sonny-sing hv4 from OracleIDM

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• Documentation in Oracle Retail Merchandising System (RMS) and Oracle Retail Fiscal Management System (ORFM), Release 13.2.4

  - by Oracle Retail Documentation Team

  The Patch Release 13.2.4 of the Oracle Retail Merchandising System (RMS) and its module, Oracle Retail Fiscal Management (ORFM)  is now available from My Oracle Support. End User Documentation Enhancements The following summarize the highlights of changes made to the documentation in conjunction with the new Brazil-related functionality: Foundation chapter in the Oracle Retail Merchandising System (RMS)/Sales Audit (ReSA) Brazil Localization User GuideThis chapter was updated with a non-base Localization Flexible Attribution Solution (LFAS) section that addresses the addition of several new custom attributes to Items and Suppliers through non-base LFAS for Brazil; it also addresses the extension of the Retail Tax Integration Layer (RTIL) through the Oracle Retail Merchandising System (RMS), and Oracle Retail Fiscal Management System (ORFM).  ORFM User GuideThe Purchase Order chapter was updated to include schedule related updates for a Nota Fiscal. The Fiscal Documents chapter was updated to include information on creating a new NF and searching for details using Vendor Product Number. Oracle Retail Fiscal Management/RMS Brazil Localization Implementation GuideThe Implementation Checklist chapter was updated with a note on multi-currency functionality. The Batch Processes chapter was updated with information on the NF EDI batch. The following summarize the highlights of changes made to the documentation in conjunction with the new technical certifications (see the RMS 13.2.4 Release Notes for more information): Installation Guides for RMS and for ORFM/RMS BrazilThese installation guides were updated extensively to account for the multiple technical certification enhancements in 13.2.4. White Paper: How to Upgrade from WebLogic11g 10.3.3 to WebLogic11g 10.3.4  (Doc ID: 1432575.1)See the previous blog entry regarding this new White Paper. New Documents on My Oracle Support for Brazil Localization Overview and Interfaces Tax Vendor Integration (Doc ID: 1424048.1)Oracle chooses to integrate with a third party tax expert to delivery the Brazilian solution. Oracle has built the Retail Tax Integration layer (RTIL) as the key integration component to support the integration of Oracle suite of products with external tax vendors. This paper addresses the RTIL integration interfaces with TaxWeb, providing guidance on the typical integration interfaces and operations that must be supported by other tax solutions in the Brazilian market. Oracle Retail Fiscal Management/RMS Brazil Localization: Localization Flexible Attribute Solution (LFAS) (Doc ID: 1418509.1)The white paper covers the definition of custom attributes in Localization Flexible Attribute Solution (LFAS) and enables retailers to perform data conversion changes. Retailers can add several new custom attributes to Items and Suppliers through non-base LFAS for Brazil and extend Retail Tax Integration Layer (RTIL) through the Oracle Retail Merchandising System (RMS), and Oracle Retail Fiscal Management System (RFM). Documents Published in RMS and ORFM Release 13.2.4 Oracle Retail Merchandising System Release Notes Oracle Retail Merchandising System Installation Guide Oracle Retail Merchandising System User Guide and Online Help Oracle Retail Sales Audit (ReSA) User Guide and Online Help Oracle Retail Merchandising System Operations Guide Oracle Retail Merchandising System Data Model Oracle Retail Merchandising Batch Schedule Oracle Retail Merchandising Implementation Guide Oracle Retail POS Suite 13.4.1 / Merchandising Operations Management13.2.4 Implementation Guide Oracle Retail Fiscal Management Data Model Oracle Retail Fiscal Management/RMS Brazil Localization Installation Guide Oracle Retail Fiscal Management/RMS Brazil Localization Implementation Guide Oracle Retail Fiscal Management User Guide and Online Help

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• You Say You Want a (Customer Experience) Revolution

  - by Christie Flanagan

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} rev-o-lu-tion [rev-uh-loo-shuhn] noun 1. a sudden, radical or complete change 2. fundamental change in the way of thinking about or visualizing something; a change of paradigm 3. a changeover in use or preference especially in technology <the computer revolution> Lately, I've been hearing an awful lot about the customer experience revolution.  Tonight Oracle will be hosting The Experience Revolution, an evening of exploration and networking with customer experience executives in New York City where Oracle President Mark Hurd will introduce Oracle Customer Experience, a cross-stack suite of customer experience products that includes Oracle WebCenter and a number of other Oracle technologies. Then on Tuesday and Wednesday, the Forrester Customer Experience Forum East also kicks off in New York City where they'll examine how businesses can "reap the full business benefits of the customer experience revolution." So, are we in the midst of a customer experience revolution? As a consumer, I can answer that question with a definitive “yes.” When I bought my very first car, I had a lot of questions. How do I know if I’m paying a fair price? How do I know if this dealer is honest? Why do I have to sit through these good cop, bad cop shenanigans between sales and sales management at the dealership? Why do I feel like I’m doing these people a favor by giving them my business? In the end the whole experience left me feeling deeply unsatisfied. I didn’t feel that I held all that much power over the experience and the only real negotiating trick I had was to walk out, which I did, many times before actually making a purchase. Fast forward to a year ago and I found myself back in the market for a new car. The very first car that I bought had finally kicked the bucket after many years, many repair bills, and much wear and tear. Man, I had loved that car. It was time to move on, but I had a knot in my stomach when I reflected back on my last car purchase experience and dreaded the thought of going through that again. Could that have been the reason why I drove my old car for so long? But as I started the process of researching new cars, I started to feel really confident. I had a wealth of online information that helped me in my search. I went to Edmunds and plugged in some information on my preferences and left with a short list of vehicles. After an afternoon spent test driving the cars my short list, I had determined my favorite – it was a model I didn’t even know about until my research on Edmunds! But I didn’t want to go back to the dealership where I test drove it. They were clearly old school and wanted me to buy the way that they wanted to sell. No thanks! After that I went back online. I figured out exactly what people had paid for this car in my area. I found out what kind of discount others were able to negotiate from an online community forum dedicated to the make and model. I found out how the sales people were being incentivized by the manufacturer that month. I learned which dealers had the best ratings and reviews. This was actually getting exciting. I was feeling really empowered. My next step was to request online quotes from the some of the highest rated dealers but I already knew exactly how much I was going to pay. This was really a test for the dealers. My new mantra was “let he who delivers the best customer experience win.” An inside sales rep from one dealer responded to my quote request within a couple of hours. I told him I had already decided on the make and model and it was just a matter of figuring out who I would buy it from. I also told them that I was really busy and wouldn’t set foot in the dealership unless we had come to terms beforehand. Lastly, I let him know that I’d prefer to work out the details via email. He promised to get back to me shortly with a detailed quote. Over the next few days I received calls from other dealers. One asked me a host of questions that I had already answered in their lengthy online form. Another blamed their website performance issues for their delay in responding to my request. But by then it didn’t really matter because I’d already bought the car days before from the dealer who responded to me first and who was willing to adjust their sales process to accommodate my buying one. So, yes, I really do believe we are in the midst of a customer experience revolution. And every revolution leaves some victorious and other vanquished. Which side do you want to be on when it comes to the customer experience revolution?

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• Save BIG on Storage &mdash; with Oracle Advanced Compression

  - by [email protected]

  Recently, we published a podcast revealing just how much Oracle benefits from its internal use of Oracle Database 11g and Advanced Compression. With hundreds of TB and millions of dollars saved, Oracle Advanced Compression is dramatically reducing storage costs and substantially improving efficiency across the company. Now, here's your chance: Meet the experts, have your questions answered by them and immediately start using your storage more efficiently: On April 14th, join me for a live Webcast with Oracle's Tim Shetler, Vice President of Product Management and Bill Hodak, Principal Product Manager, to learn just how Oracle Advanced Compression can Reduce disk space requirements for all types of data Improve query and storage performance Lower storage costs throughout the datacenter Register here! var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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• Customer Centricity: It's Not Easy, But Worth It

  - by tony.berk

  Defining customer centricity is relatively easy: focusing on the customer and their experiences and interactions with your company. Implementing a customer centric strategy is not so easy. We've highlighted customers who have focused on their customers and experienced great success including SJ, the Swedish rail operator, and Vopak, the world's largest provider of conditioned storage facilities for bulk liquids. In this interview with Stuart Lennie, President, Volvo IT, North America and VP, Volvo's Global Sales to Order Solutions Unit, we get the opportunity to learn from another company that is not just talking about the customer, but actually implementing the significant strategic shifts required to become customer centric. Volvo has developed a vision, a strategy and a methodology to keep existing customers by understanding what is important to them. To see other customer success stories, visit Siebel CRM Success. Click here, to learn more about Oracle's CRM products.

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• SilverlightShow for Jan 3-9, 2011

  - by Dave Campbell

  Check out the Top Five most popular news at SilverlightShow for Jan 3-9, 2011. SilverlightShow's review of their top 10 visited articles in 2010 got most hits last week. MicrosoftFeed's review of the Facebook application Picturize.me got the second place. Among the top5 is also an interesting review of the top Silverlight books for 2010 by Michael Crump. Here is SilverlightShow's weekly top 5: Top 10 SilverlightShow Articles for Year 2010 Picturize.me - a Silverlight Based Facebook application Face detection in Windows Phone 7 MVVM Navigation with MEF What is the best book on Silverlight 4 Visit and bookmark SilverlightShow. Stay in the 'Light

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• Register now! Exadata Partner Community Forum in Lisbon, Apr. 13-14

  - by javier.puerta(at)oracle.com

    Oracle PartnerNetwork | Account | Feedback INVITATION ORACLE EMEA EXADATA PARTNER COMMUNITY FORUM 13-14 APRIL 2011, SHERATON HOTEL, LISBON, PORTUGAL THE BEST PLACE TO BE IN 2011 FOR ORACLE EXADATA PARTNERS! Venue & Hotel Accomodation: Sheraton Lisboa Hotel & SpaAddress: Rua Latino Coelho, 1City: LisbonCountry: Portugal Dear Exadata partner, I am delighted to invite you to the first Exadata Partner Community Forum for EMEA partners which will take place in Lisbon, Portugal on 13-14 April, 2011. This event will provide you with the great opportunity to listen to our Oracle Executives, our specialist's keynotes on future sales & product strategy, and also to share sales and implementation experiences with other partners as a key part of the agenda. Do not miss this tremendous learning experience with a complete event starting from the initial phases of the sales cycle to the project implementation, including the following highlights: Update on Oracle's strategy and road map for Exadata Market drivers and business opportunities Selling Exadata: Discovery and qualification process. Accessing Oracle and partners' Proof-of-Concept infrastructure Case studies from partners who have successfully sold and implemented projects and developed a service business around Exadata Exadata OPN enablement and specialization And there's more... On the evening of April 13th you will be treated to a pleasant dinner at the Sheraton Hotel where you will also have another networking opportunity in a relaxing atmosphere, with a beautiful panoramic view of the city of Lisbon. Please view the agenda for more details. Registration: The EMEA Exadata Community Forum is not to be missed so to reserve your place please register here before March 1st. ** There is no registration fee for Oracle partners. Accommodation: The Sheraton Hotel has created a customized hotel registration portal for this event. Please click here for immediate hotel booking & rates. Details are also provided on Registration Event portal. Further information or assistance on venue logistics, please contact Angela Cadran. For other questions, please contact Javier Puerta. Javier Puerta, Core Technology Partner Programs, Oracle EMEA Copyright © 2011, Oracle and/or its affiliates.All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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• NY Coherence SIG, June 3

  - by ruma.sanyal

  The New York Coherence SIG is hosting its eighth meeting. Since its inception in August 2008, over 85 different companies have attended NYCSIG meetings, with over 375 individual members. Whether you're an experienced Coherence user or new to Data Grid technology, the NYCSIG is the community for realizing Coherence-related projects and best practices. Date: Thursday, June 3, 2010 Time: 5:30pm - 8:00pm ET Where: Oracle Office, Room 30076, 520 Madison Avenue, 30th Floor, NY The new book by Aleksander Seovic "Oracle Coherence 3.5" will be raffled! Presentations:? "Performance Management of Coherence Applications" - Randy Stafford, Consulting Solutions Architect (Oracle) "Best practices for monitoring your Coherence application during the SDLC" - Ivan Ho, Co-founder and EVP of Development (Evident Software) "Coherence Cluster-side Programming" - Andrew Wilson, Coherence Architect (at a couple of Tier-1 Banks in London) Please Register! Registration is required for building security.

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• John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

  John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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• John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

  John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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