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• SLA Violations - Compensation expectations and vague contracts

  - by llllxllll

  Tagging this as cautionary tale. I took over for an admin a year and a half ago, and reviewed the 3 year contract with our ISP. There were no specific SLA promises in the contract that I found, and have been meaning to review the contract with our rep. Of course, we had an outage this past week that resulted in almost four days of downtime !!!!! This involves eff-ups of epic proportions on our ISP's part and a telco they colocate with. Details can be provided. I am the network / systems / purchasing / and helpdesk at my company...and am willing to fight with the ISP. I also have more management that can get involved, including the name on the contract. First, if there are not concrete guarantees about compensation and downtime, we are screwed right? Two, if we want out of our contract, does anyone have experience going the legal route, and if so, who knows a lawyer? =)

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• Is there anyway to build a raid system without all drives?

  - by xenoterracide

  I'm building a raid1 (ok it will probably be a raid10,f2 but the difference with 2 drives... isn't much) system with 2 1TB drives. However, 1 of the drives I've ordered is bad so I'm RMA-ing it. I'm wondering if I could partition and install to the 1 drive and then rebuild the array when I get the second drive (after I test it of course) My initial investigation doesn't show me a way of creating the array without specifying all devices... and the device the second drive will be is one that has data that I will need to migrate (plus it's not big enough). Is it possible that I could create an array without specifying all devices? or specify false ones and reconfigure to the right ones later? Or some other method I'm not thinking of.

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• Best suited multi-function printer for Linux usage from a few choices

  - by Nakedible

  I want a cheap multi-function printer for Linux usage. I'm looking for rock solid scanning and printing that works with big images. I'd prefer drivers that are available in Debian, or other drivers that are open source, but will settle for proprietary drivers if they are well contained and clean. Some choices I have are: Samsung SCX-4300 HP LaserJet M1120 MFP Samsung SCX-4500 Canon i-SENSYS MF4010 Brother DCP-7040 I am also interested in opinions what printer communication language is best for Linux usage for cheap printers. PostScript is nice, of course, but low-end PostScript printers often have problems when printing complex (large) PostScript files. It seems Samsung printers use SPL for communication, HP uses XQX and ZJS, then there's ofcourse PCL.

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• Weird unexpected image compression on a web server running Apache on Ubuntu?

  - by Billy Bob Thornton

  I have a weird problem on my production web server running Apache on Ubuntu: it compresses my images thereby dramatically lowering their quality! Actually I have two virtual hosts running, each located in a different folder. Wether I display .gif images by navigating on the two sites, or acceding them directly by their url, their size and quality are invariably degraded. I tried with three different browsers: same problem. Using them on other sites on the Web: no problem. Of course I disabled mod_deflate on the server (which should not compress images anyway), but the phenomenon remains. On my local développement server, running the same configuration, everything is Ok. Now I'm completely lost! For the record, my configuration: Ubuntu 10.04, Apache 2, Php 5.

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• Is this a normal operating temperature range for a New Third-Generation MacBook Air (2.13 MHz, 120 G

  - by doug

  Even with just my text editor open (no web browser) and maybe the terminal, the baseline temperature is usually above 40 C. When i open 4-5 browser tabs in Safari (even if none of Sites have Flash) the temp can quickly go over 50 C. (In addition, i am observing these temps even though i have turned the fan up to 3000 rpms). (i have install smcFanControl on my MBA so i can see the temp in the menu bar.) So this means my MBA is running much warmer than my MBP; and in practice, it means that i have to be very careful how i use my MBA. Of course if i load a Site with Flash, it just freaks out, and often quickly goes above 65 C (I've installed a flash blocker to avoid this). Is anyone else observing this behavior? I have checked the Apple boards and sure enough, there are a lot of complaints, but nothing from Apple.

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• Recommendations for Spam Filter

  - by dotdev

  We are currently using MxGuardDog for spam filtering. It works by pointing our MX records at their mail servers. The service seems pretty good, it keeps out the obvious spam, but I would still say it let's through mail that to me is spam, but I accept that on the surface those emails may not flag any of the universally recognised indicators for spam. If an email comes through that I believe is spam, I can login to the Web Console and blacklist the email/domain. However, 99% of the time I don't because it's inconvenient - or, should i say, it's far less convenient than a button in Outlook that allows me to report the email/domain as spam. So, what we're looking for is a similar service i.e. cloud spam filtering that has an Outlook plugin so that Administrators/Users can report spam. We are only a small company, 10 users, so cost is of course an issue for us. Many thanks dotdev

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• Disable mod_security on Dreamhost, for a single cgi script

  - by Hippyjim

  Hi I've searched around a lot, and tried various tweaks to .htaccess files to try to turn off mod_security for a particular cgi script (uber uploader) but it doesn't seem to have any effect. The most popular one I see rehashed all over the web is: # Turn off mod_security filtering. SecFilterEngine Off # The below probably isn't needed, # but better safe than sorry. SecFilterScanPOST Off Which looks relative simple to me - if "SecFilterEngine" is in some way related to mod_security of course. Shame it has absolutely no effect! Does anyone have a suggested way I can simply disable it for a request to any file in my cgi-bin directory?

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• Hard link not works under MacOS in GUI mode

  - by AntonAL

  Hi, i faced a little strange behavior, while using hard links. From terminal, i create a text file 1.txt and a hard link "to this file" nano 1.txt mkdir dir ln 1.txt ./dir/ I check the resulting hard link and see that its contents are the same as of the original file. less ./dir/1.txt I change the initial file ... nano 1.txt ... and see, that changes was reflected in hard-link less ./dir/1.txt I change content of hard-link (more correct, of course - file, being referenced with hard-link) ... nano ./dir/1.txt ... and see, that changes are reflected in initial file less 1.txt Until now, all going well... Now, I close terminal and start playing with created files (1.txt and ./dir/1.txt) from Finder. When i change on this two files with TextEdit, changes are not reflected in another file. Just like the hard link was teared off... What is going on here ?

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• How do I configure proxy settings for LOCAL SYSTEM?

  - by Rasmus Faber

  If I edit Proxy Settings through the Control Panel, the settings are stored in HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ProxyEnable and ...\ProxyServer. These settings are of course not used when running as a service under LOCAL SYSTEM. So I tried setting ProxyEnable and ProxyServer under HKEY_USERS\S-1-5-18\... (as well as HKEY_USERS\.DEFAULT\... and all the other users on the system), but that does not work. How do I set the proxy settings for the LOCAL SYSTEM user?

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• Wget - if / else download condition?

  - by Kai

  I want wget to prefer a certain filetype over another, if the files have the same basename. For example: if foo.ogg available, don't download foo.mp3 the way i use wget so far to crawl/automatically download (if anyone is interested): wget -Dfoo.com -I /folder/ -r -l 1 -nc -A.ogg,.mp3 -i http://www.foo.com/folder/ but this, of course, gets me .mp3 AND .ogg files. It often also gets me image files like .png which i didn't want in the first place, and discards them afterwards. Any Ideas? (Syntax-Explanation: -D: download only from this Domain -I: download only from this subfolder of Domain -r: recursive (follow links and directory structure) -l 1: follow only 1 link deep -nc: no clobber = download only if file doesn't exist -A: accept/download only all *.ogg and *.mp3 (discard necessary html-files) -i: download-url/starting point)

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• 503 service unavailable when debugging PHP script in Zend Studio

  - by user25932

  I have a web server with apache 2.0 installed. It comes with Zend Server install pack. When I’m trying to debug my php files apache serves a blank page with 503 service unavailable. Of course slow server-side code is tying up Apache requests for far too long, but I need it to wait, until my debugging comes to end. When I call to the page from a browser it launches ZendStudio debugging my PHP script (request redirects Zend Debugger module). I debug through my script and if I finish debugging in 120 seconds, I normally return to the browser. When it takes more than 120 seconds the browser displays '503 service unavailable' and I can't return to page output. I have even forced 'max_execution_time = 300' 'max_input_time = 600' in php.ini and 'TimeOut = 500' in httpd.conf. No matter whether it is Opera, IE or Firefox. I spent two days googling it, no right answer until now.

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• firefox: getting access to the list of tabs/windows to restore on startup

  - by robb

  Sometimes ffox fails to restore the previously open tabs/windows. This might be happening when some of the urls to be opened are no longer reachable (e.g. behind a vpn) or after the underlying OS (Windows) has been forcibly restarted (e.g. to complete an automated patch installation). Anyway, after restarting, can this list of urls be recovered somehow? Say for example, I was daft enough to have clicked on "start new session". Can I still get access to the old list of open urls? There is the browser history of course, but it contains a lot of stuff - the urls that were open when ffox last exited are not obvious. It would be neat if they were marked in some way - tagged for example. .robb

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• Can Windows tell me what is using my USB drive?

  - by PP

  Being the good citizen I am, I left-click on the "Safely Remove Hardware" icon in my taskbar, and select my USB drive to dismount. Then I get the message: Windows can't stop your 'Generic volume device because it is in use. Close any programs or windows that might be using the device, and then try again later. Of course, being the Operating System, it knows exactly what applications are using my device. So why won't it tell me? As usual, I always end my Vista questions with this plea: anyone know a Microsoft Engineer I can kick?

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• Setup dhcpd without gateway on purpose

  - by MBober

  I have an XP machine with two network interfaces. One is connected to my company's network (and the Internet). The other is a very local network which connects some hardware with my PC. Both the hardware and my XP machine's second network interface obtain configuration from a dhcpd running on Ubuntu in a virtual machine on my XP machine. I entered some dummy gateway in /etc/dhcp3/dhcpd.conf like 192.168.3.1 which does not match any existing device just to get dhcpd started. The problem is that my XP machine now tries to route Internet traffic through 192.168.3.1 in most of the cases which, of course, results in an error. Is there any way to set up dhcpd in a way that the clients know that there is no gateway in this network? By the way: setting the gateway manually in XP is off the table because this needs administrator privileges which I don't have.

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• Spiceworks versus Request Tracker?

  - by dmackey

  We currently utilize Request Tracker for help desk ticketing, we utilize Spiceworks for asset inventorying. I am pondering whether it might be worthwhile to move from RT to Spiceworks for help desk as well. Has anyone used both systems and can provide some insight into any benefits/problems with either system? Or has general philosophical reasons why one should use one solution over the other? Of course, RT is open source and Spiceworks is not - and usually this would be a major item for me - but since Spiceworks is free and takes community involvement fairly actively its not as major of a concern for me (personally).

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• How to configure bind9 to route to host's IP

  - by Greg

  I'm running apache and bind9 on the same server. I would like to set a master zone to route back to this very machine's IP address without explicitly specifying it. Is this possible? If I use 127.0.0.1 for the A record, then when another computer on the network does an nslookup for mydomain.local, bind of course just returns the loopback ip (127.0.0.1) -- not the IP of the server. Is there to way to tell it to just return the network IP address for the server itself, as defined in /etc/network/interfaces?

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• Anti-aliasing Japanese text on Windows 7?

  - by moonslug

  On most websites that display Japanese text, it does not appear anti-aliased in my browser, while Latin text of course does. Kanji is universially anti-aliased, which is somewhat understandable, but hiragana is not. This is only an issue on Windows - the Mac has much better & native font anti-aliasing which seems to work well regardless of the alphabet. Is there something on my end that I can do to fix this? And is there a way to ensure a website of my own creation displays anti-aliased Japanese text?

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• data replication from a production web server back to the staging web server

  - by Dennis Smith

  Have two web servers, development/staging and production. Code and some documentation is moved from the staging area to production either through on-demand jobs or nightly via a global replication job. The production server of course sits isolated in a DMZ. There is some content that gets uploaded to the live server that needs to be replicated back to staging. Our security team is locking the network down (and they should) and restricting access to the live server. Best suggestions for replication of "live" data back to "stage" and backing up the live server also.

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• Software for formatting / web-publishing tutorial-type, technical articles

  - by gojira

  I want to put some of my own technical writing on the web: tutorials, how-to's, conceptual articles about programming etc. I write mostly for myself yet, but think others can benefit from it so I want to put it online, and I also have plans of making everything more coherent and turning it into a book. My articles are not meant as a blog, they're just meant as a collection of tutorials and how-to's, but I think a blog-type software would probably be the most appropriate mode of formatting that kind of stuff. Right now I am using the blog feature of cite u like, which is very low tech and I really need something better. On my wish list is, among other things: code snippets in scrollable boxes syntax highlighting for source code snippets tagging articles with graphical icons according to topic, like in slashdot of course users (i.e. readers) should be able to comment on articles Also, just more options than a super-simple blog should look slick! should not look wikipedia-like Is there any software you can recommend for this purpose?

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• How to calculate time spent for Linux system administration?

  - by Jaakko

  I would love figuring out how much time I actually have spent in shell performing administrative duties. For billing of course, this information is not sufficient, but it would be helpful to figure out how much time I have actually spent in shell. My question is: How anyone got tips on how to calculate time spent in shell (in hours + minutes), let's say per user account? Could anyone recommend a software that could be used to analyze this time? Optionally I would like to know about ways how to categorise time spent (e.g. 1 hour for Apache, 2 hours for Samba, etc.) Also, your takes on how you monitor your admin time, are also much appreciated! To narrow down the problem, I am specifically interested in ways of tracking time spent in shell for Linux system administration

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• Kanji characters appear as boxes

  - by s3d10s

  i'm having trouble with the display of japanese characters on Windows 8 Pro (English, 64-bit, updated regularly). They appear as boxes (picture) in windows explorer, windows menus (even in the language settings of control panel), iTunes and nearly everywhere else, besides web browsers. I was using windows 7 until now, and it didn't have any of these problems, and i'm using the same applications now, as i was using in windows 7. Sometimes (!) when i restart the machine the problem goes away, but that isn't a real solution. What i've tried so far: added japanese language to windows of course installed/uninstalled/reinstalled japanase language pack (didn't have any impact though) i've read in one of these superuser topics a possible solution, when i had to create a txt file on the desktop with a kanji in the filename - that also didn't work (but i honestly hope that hacking and tweaking an operation system released in 2012 can't be the solution to display kanjis..) Please give me any ideas, i'm a bit hopeless here, and don't want to spend my life installing operation systems..

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• Is it a good idea to have the operating system on a solid state drive?

  - by Kenji Kina

  There is something I don't quite understand. I know a SSD helps with OS load times, but I'm not sure if all this boost is only noticeable/interesting when booting, or gives an all around considerably better experience thereafter. I am interested in having a quick and responsive environment after booting, which leads me to think that it'd be better to spend the SSD capacity in my most used apps (and the page file? Another inside question) and not the OS itself. This, of course, means that I don't know just how much the OS reads/writes its files during normal usage. So, how good an idea is it to dump the whole 20GB+ of Windows 7 OS into the SSD (considering the hefty price per GB of SSD capacity) if I can put up with the usual hard disk boot times? Would I be missing on a lot if I didn't?

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• Vista laptop won't connect to airport extreme

  - by Hutch

  Our previous router died, and to replace it I procured an apple airport extreme. My mac, my wrt54gs (with ddwrt acting as a bridge) and a linux machine have had no problem connecting to the wireless. None of the wired clients are having a problem obviously. The problem is one of my roommates can not connect. That's not strictly true. He can connect to the network, and will, infact, get a dhcp lease. However he cannot get any packets out. Can't ping the router, can't access any web sites, nothing. However he's fine if we switch to an unsecured network. Which is obviously not acceptable. The airport only allows for 'wpa/wpa2 personal' and 'wpa2 personal' (and of course the enterprise versions there of) I keep reading about this problem in multiple spots on the web, but never see any actual answers... Anyway the laptop: hp/compaq cq50-215nr vista home premium wireess card: atheros 5007 airport is simultaneos dualband II

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• Drive Shows No Files But Half Space Gone

  - by Chance Robertson

  I have a 500 GB USB drive. When I go to Windows Explorer or Finder, the drive shows that about half the drive is free. However, when I open either drive in Windows 7 or OS X, no files how up. I have tried to look at the files through the command line and nothing shows. A while back, I hooked it up to my MacBookPro and there was a quick message that said the drive was not ejected properly, blah, blah. And of course I did not read the message and hit OK. It there any way to get back my files from the drive?

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• Lock System when certain hardware is removed

  - by er4z0r

  Hi all, I am working at a company where you are suppused to lock your screen whenever you leave your desk alone for a few minutes. Now I wondered if there is a nifty little tool that would lock my screen once a certain device is removed from the system. The ideal thing would of course be to have a short-range transmitter that causes the screen to be locked once it goes out of range. But for now I would also stick with removing a pen-drive from my laptop. I am pretty sure this is feasible. I just wan't to know if there are any preexistent projects.

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