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• Oracle Applications Day 2012. Experience the Global Innovation of Management Applications

  - by antonella.buonagurio

  1024x768 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} 1024x768 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} 10 ottobre 2012 – Milano, East End Studios | 17 ottobre 2012 - Roma, Officine Farneto Partecipa all’appuntamento dedicato alla comunità di Clienti e Partner per fare networking e condividere le esperienze sulle soluzioni più innovative per affrontare le sfide attuali e future. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A Milano (10/10/2012) interverranno, tra gli altri:  Enrico Ancona, Amministratore Delegato - Imperia & Monferrina e Business Reply  Massimiliano Gerli, CIO - Amplifon e Michele Paolin, Senior Manager - Deloitte eXtended Business Services A Roma (17/10/2012) interverranno, tra gli altri: Giulio Carone, CFO - Enel Green Power e Claudio Arcudi, Senior Executive - Accenture Gianluca D’Aniello, CIO - Sky e Giorgio Pitruzzello, Manager - Deloitte Consulting Spartaco Parente, EPD Change & Label Control - Abbott e Business Reply Sono inoltre previsti i contributi delle aziende Abbott, Aeroporto di Napoli, Amplifon, Dema Aerospace, Enel Green Power, Fiera Milano, Imperia & Monferrina, La Rinascente, Safilo, Sky, Spal,Technogym, Tiscali e Tivù che parleranno di: Innovation for Human Resources Performance Management Excellence Empower Applications with Technology (Milano) Applications for Public Sector (Roma) Next Generation Global Operations Customer Experience Revolution Oltre dieci Instant Workshop ti permetteranno di conoscere e condividere l’esperienza dei Partner e delle aziende che utilizzano le soluzioni Oracle.In più, oltre dieci Instant Workshop per conoscere e condividere l’esperienza dei Partner e delle aziende che utilizzano con successo le soluzioni Oracle. Iscriviti sul sito Partecipa al concorso fotografico Oracle I.M.A.G.E. e vinci il tuo iPad! Scatta le immagini che per te descrivono i cinque concept dell’evento (Innovation, Management, Applications, Global, Experience) e inviale per e-mail. Per iscriverti al contest visita la pagina Concorso sul sito Non perdere l’evento più “social cool” dell’anno!

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• Build-time dependency resolving coming to Entity Framework. Now, how about those BI tools too?

  - by jamiet

  Three months ago I wrote a blog post entitled Some thoughts on Visual Studio database references and how they should be used for SQL Server BI where I shared some thoughts on a feature available to database developers in Visual Studio 2010 that I would love to see added to SQL Server Integration Services (SSIS), Analysis Services (SSAS) and Reporting Services (SSRS). In there I said: Over the past few weeks I have been making heavy use of the Database tools in Visual Studio 2010 and one of the features that has most impressed me has been database references.   Database references allow you to have stored procedures in your database project that refer to objects (tables, views, stored procedures etc…) that exist in other database projects and hence when you build your database project it is able to resolve those references.   It occurred to me that similar functionality would be incredibly useful for SQL Server Integration Services(SSIS), Analysis Services (SSAS) & Reporting Services (SSRS) projects. After all reports, packages and data source views are rife with references to database objects – why shouldn’t we be able to have design-time dependency checking in our BI projects the same way that database and .Net developers do? In that blog post I shared links to three Connect submissions where I requested this feature be added to SSIS, SSAS & SSRS. In addition I also submitted a request that the feature be extended to .Net projects so that any reference to a database object in a .Net assembly can be resolved at build time. That Connect submission is at [Entity FX] Use database references to constrain the EDM and overnight it received this comment from Microsoft: We have been working on this feature for a while and and will be available soon This is really good news - it improves the Microsoft developer ecosystem by ensuring invalid references to database references get caught at build time (ideally as part of a Continuous integration build) rather than run time. [Hopefully it might nip this code-first nonsense in the bud too (Ooo...way to incite flame comments :) ) ]. If you want to see this feature in action then check out a video from Teched Europe last month entitled SQL Server Developer Tools Code-named "Juneau" where it is demo'd by Lance Delano and Tim Laverty.   The point of this blog post though is not just to draw attention to this forthcoming feature for .Net developers, it is to ask you to petition Microsoft to get this feature added to SSIS/SSAS/SSRS too. After all, we already know (from the video above) that the feature is coming to this new code-name Juneau development environment plus we also know that Juneau will be the development environment for SSIS/SSAS/SSRS as well - is it really much of a stretch to expect the BI tools to have access to this great feature too? I don't think so and if you agree with me then I urge you to vote and add a comment to the Connection submissions that are requesting this feature. They are at: [SSAS] Declare Object Dependancies [SSRS] Declare Object Dependancies [SSIS] Declare Object Dependancies (Update, Apparently someone at Microsoft has deemed it necassary to set this to private and I am not able to change it back even though I submitted it. You can still vote on the other two though.) Let's close that SQL Developer Gap!   @Jamiet    

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• The Arab HEUG is now a reality, and other random thoughts

  - by user9147039

  I just returned from Doha, Qatar where the first of its kind HEUG (Higher Education User Group) meeting for institutions in the Middle East and North Africa was held at Qatar University and jointly hosted by Damman University from Saudi Arabia. Over 80 delegates attended including representation from education institutions in Oman, Saudi Arabia, Lebanon, and Qatar. There are many other regional HEUG organizations in place (in Australia/New Zealand, APAC, EMEA, as well as smaller regional HEUG’s in the Netherlands, South Africa, and in regions of the US), but it was truly an accomplishment to see this Middle East/North Africa group organize and launch their chapter with a meeting of this quality. To be known as the Arab HEUG going forward, I am excited about the prospects for sharing between the institutions and for the growth of Oracle solutions in the region. In particular the hosts for the event (Qatar University) did a masterful job with logistics and organization, and the quality of the event was a testament to their capabilities. Among the more interesting and enlightening presentations I attended were one from Dammam University on the lessons learned from their implementation of Campus Solutions and transition off of Banner, as well as the use by Qatar University E-business Suite for grants management (both pre-and post-award). The most notable fact coming from this latter presentation was the fit (89%) of e-Business Suite Grants to the university’s requirements. In a few weeks time we will be convening the 5th meeting of the Oracle Education & Research Industry Strategy Council in Redwood Shores (5th since my advent into my current role). The main topics of discussion will be around our Higher Education Applications Strategy for the future (including cloud approaches to ERP (HCM, Finance, and Student Information Systems), how some cases studies on the benefits of leveraging delivered functionality and extensibility in the software (versus customization). On the second day of the event we will turn our attention to Oracle in Research and also budgeting and planning in higher education. Both of these sessions will include significant participation from council members in the form of panel discussions. Our EVP’s for Systems (John Fowler) and for Global Cloud Services and North America application sales (Joanne Olson) will join us for the discussion. I recently read a couple of articles that were surprising to me. The first was from Inside Higher Ed on October 15 entitled, “As colleges prepare for major software upgrades, Kuali tries to woo them from corporate vendors.” It continues to disappointment that after all this time we are still debating whether it is better to build enterprise software through open or community source initiatives when fully functional, flexible, supported, and widely adopted options exist in the marketplace. Over a decade or more ago when these solutions were relatively immature and there was a great deal of turnover in the market I could appreciate the initiatives like Kuali. But let’s not kid ourselves – the real objective of this movement is to counter a perceived predatory commercial software industry. Again, when commercial solutions are deployed as written without significant customization, and standard business processes are adopted, the cost of these solutions (relative to the value delivered) is quite low, and certain much lower than the massive investment (and risk) in in-house developers to support a bespoke community source system. In this era of cost pressures in education and the need to refocus resources on teaching, learning, and research, I believe it’s bordering on irresponsible to continue to pursue open-source ERP. Many of the adopter’s total costs are staggering and have little to show for their efforts and expended resources. The second article was recently in the Chronicle of Higher Education and was entitled “’Big Data’ Is Bunk, Obama Campaign’s Tech Guru Tells University Leaders.” This one was so outrageous I almost don’t want to legitimize it by referencing it here. In the article the writer relays statements made by Harper Reed, President Obama’s former CTO for his 2012 re-election campaign, that big data solutions in education have no relevance and are akin to snake oil. He goes on to state that while he’s a fan of data-driven decision making in education, most of the necessary analysis can be accomplished in Excel spreadsheets. Yeah… right. This is exactly what ails education (higher education in particular). Dozens of shadow and siloed systems running on spreadsheets with limited-to-no enterprise wide initiatives to harness the data-rich environment that is a higher ed institution and transform the data into useable information. I’ll grant Mr. Reed that “Big Data” is overused and hackneyed, but imperatives like improving student success in higher education are classic big data problems that data-mining and predictive analytics can address. Further, higher ed need to be producing a massive amount more data scientists and analysts than are currently in the pipeline, to further this discipline and application of these tools to many many other problems across multiple industries.

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• Global Perspective: Oracle AppAdvantage Does its Stage Debut in the UK

  - by Tanu Sood

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Global Perspective is a monthly series that brings experiences, business needs and real-world use cases from regions across the globe. This month’s feature is a follow-up from last month’s Global Perspective note from a well known ACE Director based in EMEA. My first contribution to this blog was before Oracle Open World and I was quite excited about where this initiative would take me in my understanding of the value of Oracle Fusion Middleware. Rimi Bewtra from the Oracle AppAdvantage team came as promised to the Oracle ACE Director briefings and explained what this initiative was all about and I then asked the directors to take part in the new survey. The story was really well received and then at the SOA advisory board that many of these ACE Directors already take part in there was a further discussion on how this initiative will help customers understand the benefits of adoption. A few days later Rick Beers launched the program at a lunch of invited customer executives which included one from Pella who talked about their projects (a quick recap on that here). I wasn’t able to stay for the whole event but what really interested me was that these executives who understood the technology but where looking for how they could use them to drive their businesses. Lots of ideas were bubbling up in my head about how we can use this in user groups to help our members, and the timing was fantastic as just three weeks later we had UKOUG_Apps13, our flagship Applications conference in the UK. We had independently working with Oracle marketing in the UK on an initiative called Apps Transformation to help our members look beyond just the application they use today. We have had a Fusion community page but felt the options open are now much wider than Fusion Applications, there are acquired applications, social, mobility and of course the underlying technology, Oracle Fusion Middleware. I was really pleased to be allowed to give the Oracle AppAdvantage story as a session in our conference and we are planning a special Apps Transformation event in March where I hope the Oracle AppAdvantage team will take part and we will have the results of the survey to discuss. But, life also came full circle for me. In my first post, I talked about Andrew Sutherland and his original theory that Oracle Fusion Middleware adoption had technical drivers. Well, Andrew was a speaker at our event and he gave a potted, tech-talk free update on Oracle Open World. Andrew talked about the Prevailing Technology Winds, and what is driving this today and he talked about that in the past it was the move from simply automating processes (ERP etc), through the altering of those processes (SOA) and onto consolidation. The next drivers are around the need to predict, both faster and more accurately; how to better exploit the information that we have available. He went on to talk about The Nexus of Forces: Social, Mobile, Cloud and Information – harnessing these forces of change with Oracle technology. Gartner really likes this concept and if you want to know more you can get their paper here. All this has made me think, and I hope it will make you too. Technology can help us drive our businesses better and understanding your needs can be the first step on your journey, which was the theme of our event in the UK. I spoke to a number of the delegates and I hope to share some of their stories in later posts. If you have a story to share, the survey is at: https://www.surveymonkey.com/s/P335DD3 About the Author: Debra Lilley, Fujitsu Fusion Champion, UKOUG Board Member, Fusion User Experience Advocate and ACE Director. Debra has 18 years experience with Oracle Applications, with E Business Suite since 9.4.1, moving to Business Intelligence Team Leader and then Oracle Alliance Director. She has spoken at over 100 conferences worldwide and posts at debrasoraclethoughts Editor’s Note: Debra has kindly agreed to share her musings and experience in a monthly column on the Fusion Middleware blog so do stay tuned…

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• Is Oracle Policy Automation a Fit for My Agency? I'll bet it is.

  - by jeffrey.waterman

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Recently, I stumbled upon a new(-ish) whitepaper now posted on the Oracle Technology Network around Oracle Policy Automation (OPA). This paper is certain to become a must read for any customer interested in rules automation. What is OPA?  If you are not sitting in your favorite Greek restaurant waiting for that order of Saganaki to appear, OPA is Oracle’s solution for automated streamlining, standardizing, and the maintenance of policy. It is a specialized rules platform that simplifies the automation of rules and policies, putting the analysis in the hands of the analysts, not the IT organization. In other words, OPA allows the organization to be more efficient by eliminating (or at a minimum, reducing the engagement of) the middle man from the process. The whitepaper I mention above is titled, “Is Oracle Policy Automation a Good Fit for My Business?”. This short document walks the reader through use cases and advice for the reader to consider when deciding if OPA is right for their agency. The paper outlines many different scenarios, different uses of OPA in production today and, where OPA may not be a good fit. Many of the use case examples revolve around end user questionnaires or analyst research. What is often overlooked is OPA’s ability to act as a rules engine behind the scenes. That is, take inputs from one source (e.g., personnel data), process that data in OPA and send the output (e.g., pay data with benefits deductions) to a second source. The rules have been automated, no necessary human intervention to perform analysis. A few of my customers have used the embedded OPA solution to improve transaction processing and reduce the time spent analyzing exceptions. I suggest any reader whose organization is reliant on or deals with high complexity, volume or volatility in rules that are based on documentation – or which need to be documented – take a look at Oracle Policy Automation. You can find the white paper on Oracle Technology Network. You can find the white paper in the Oracle Policy Automation of the OTN. You can find more information around OPA on oracle.com. Finally, you can send me a question any time at [email protected] Thank you for reading. If you have any topics around Oracle Applications in the Federal or Public Sector industries you would like to see addressed in this blog, please leave suggestions in the comments section and I will do my best to address in a future post.

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• RightNow CX @ OpenWorld: What to Experience

  - by Tony Berk

  We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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• The Customer Experience Imperative: A Game Changer for Brands

  - by Jeri Kelley

  By Anthony Lye, SVP, Cloud Applications Strategy, Oracle We know that customer experience has emerged as a primary differentiator for businesses today.  I’ve talked a lot about the new age of the empowered consumer. At Oracle we’ve spent a lot of time developing technologies and practices that our customers can implement to greatly improve their customer experience strategies. Of course I’m biased, but I think that we have created a portfolio of the best solutions on the planet to help organizations deal with the challenges of providing great customer experiences. We’ve done this because we started to witness some trends over the last few years. As the average person began to utilize social and mobile technologies more frequently and products commoditized, customer experience truly remained the only sustainable differentiator for businesses.In fact, we have seen that customer experience is often driving the success or the failure of a product or a brand. And as end customers have become more vocal about their experiences with companies on social and mobile channels, they now have the power to decide which brands will win and which brands will lose. To address this customer experience imperative, I believe that business today must do three things really well:Connect with your customers. You have to connect with customers whenever, wherever and however they want. Organizations must provide a great experience on their existing channels— the call center, the brick and mortar store, the field sales organizations, the websites and social properties. Businesses must also be great at managing and delivering journeys on these channels, while quickly adapting to embrace the new channels that emerge. You have to understand mobile. You have to understand social. You have to understand kiosks. These are all new routes to market, new channels where your customers may or may not show up. You have to interact with them where they are. You have to present information in a way that's meaningful to them. As well as providing what we would call a multichannel experience. We have to recognize that customers may start their experience on one channel, but end it on a different channel. It’s important that an organization’s technology solutions enable, not just a multichannel strategy, but a strategy that can power new channels and create customer journeys that cross these channels.Get to know your customers. Next, companies need to get to know the customer as intimately as the customer will allow. Today most customer interactions are anonymous, but it’s important for brands to know which customers drive value. Customers want to provide feedback. They want to share their opinions, but they want to know that those opinions are being heard and acted upon. For this to occur, we need to know much more about the customer and then reward them for their loyalty and for their advocacy.Enable connections. The last thing is to enable people to connect or transact with your brand. We've got to make it really, really simple for customers to do business with us. We can't make them repeat the steps; we can't make them tell us their identity for the fifth time as they move between organizations. These silos can no longer sustain or deliver a good customer experience. It's extremely important that companies be where customers want them to be—that we create profitable journeys for us and for them.Organizations have to make sure that there is a single source of truth that defines the customer. We have to make sure that the technology applications that we rely on understand not just the dimensions of multichannel, but of cross-channel too. We have to enable social at the very core of the overall architecture. We have to use historical analytics, real-time decisioning as well as predictive analytics to help personalize and drive an experience. And these are all technologies that IT needs, that IT is familiar with, but needs to enable for the line of business that in turn can enable for the end customer.  This means that we've got to make our solutions available to the customers in the cloud.In this new age of the empowered consumer, businesses have to focus on delivery mechanisms that reduce the overall TCO, while driving a rapid rate of innovation and a more rapid rate of deployment. At the Oracle Customer Experience Summit @ OpenWorld, I’ll discuss these issues and more. I hope that you can join us for what promises to be an unforgettable experience.

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• When is my View too smart?

  - by Kyle Burns

  In this posting, I will discuss the motivation behind keeping View code as thin as possible when using patterns such as MVC, MVVM, and MVP.  Once the motivation is identified, I will examine some ways to determine whether a View contains logic that belongs in another part of the application.  While the concepts that I will discuss are applicable to most any pattern which favors a thin View, any concrete examples that I present will center on ASP.NET MVC. Design patterns that include a Model, a View, and other components such as a Controller, ViewModel, or Presenter are not new to application development.  These patterns have, in fact, been around since the early days of building applications with graphical interfaces.  The reason that these patterns emerged is simple – the code running closest to the user tends to be littered with logic and library calls that center around implementation details of showing and manipulating user interface widgets and when this type of code is interspersed with application domain logic it becomes difficult to understand and much more difficult to adequately test.  By removing domain logic from the View, we ensure that the View has a single responsibility of drawing the screen which, in turn, makes our application easier to understand and maintain. I was recently asked to take a look at an ASP.NET MVC View because the developer reviewing it thought that it possibly had too much going on in the view.  I looked at the .CSHTML file and the first thing that occurred to me was that it began with 40 lines of code declaring member variables and performing the necessary calculations to populate these variables, which were later either output directly to the page or used to control some conditional rendering action (such as adding a class name to an HTML element or not rendering another element at all).  This exhibited both of what I consider the primary heuristics (or code smells) indicating that the View is too smart: Member variables – in general, variables in View code are an indication that the Model to which the View is being bound is not sufficient for the needs of the View and that the View has had to augment that Model.  Notable exceptions to this guideline include variables used to hold information specifically related to rendering (such as a dynamically determined CSS class name or the depth within a recursive structure for indentation purposes) and variables which are used to facilitate looping through collections while binding. Arithmetic – as with member variables, the presence of arithmetic operators within View code are an indication that the Model servicing the View is insufficient for its needs.  For example, if the Model represents a line item in a sales order, it might seem perfectly natural to “normalize” the Model by storing the quantity and unit price in the Model and multiply these within the View to show the line total.  While this does seem natural, it introduces a business rule to the View code and makes it impossible to test that the rounding of the result meets the requirement of the business without executing the View.  Within View code, arithmetic should only be used for activities such as incrementing loop counters and calculating element widths. In addition to the two characteristics of a “Smart View” that I’ve discussed already, this View also exhibited another heuristic that commonly indicates to me the need to refactor a View and make it a bit less smart.  That characteristic is the existence of Boolean logic that either does not work directly with properties of the Model or works with too many properties of the Model.  Consider the following code and consider how logic that does not work directly with properties of the Model is just another form of the “member variable” heuristic covered earlier: @if(DateTime.Now.Hour < 12) {     <div>Good Morning!</div> } else {     <div>Greetings</div> } This code performs business logic to determine whether it is morning.  A possible refactoring would be to add an IsMorning property to the Model, but in this particular case there is enough similarity between the branches that the entire branching structure could be collapsed by adding a Greeting property to the Model and using it similarly to the following: <div>@Model.Greeting</div> Now let’s look at some complex logic around multiple Model properties: @if (ModelPageNumber + Model.NumbersToDisplay == Model.PageCount         || (Model.PageCount != Model.CurrentPage             && !Model.DisplayValues.Contains(Model.PageCount))) {     <div>There's more to see!</div> } In this scenario, not only is the View code difficult to read (you shouldn’t have to play “human compiler” to determine the purpose of the code), but it also complex enough to be at risk for logical errors that cannot be detected without executing the View.  Conditional logic that requires more than a single logical operator should be looked at more closely to determine whether the condition should be evaluated elsewhere and exposed as a single property of the Model.  Moving the logic above outside of the View and exposing a new Model property would simplify the View code to: @if(Model.HasMoreToSee) {     <div>There’s more to see!</div> } In this posting I have briefly discussed some of the more prominent heuristics that indicate a need to push code from the View into other pieces of the application.  You should now be able to recognize these symptoms when building or maintaining Views (or the Models that support them) in your applications.

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• How Important is Project Team Communication in the Public Sector?

  - by Melissa Centurio Lopes

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} By Paul Bender, Director of Public Administration Strategy, Oracle Primavera It goes without saying that communication between project team members is a core competency that connects every member of a project team to a common set of strategies, goals and actions. If these components are not effectively shared by project leads and understood by stakeholders, project outcomes can be jeopardized and budgets may incur unnecessary risk. As reported by PMI’s 2013 Pulse of the Profession, an organization’s ability to meet project timelines, budgets and especially goals significantly impacts its ability to survive—and even thrive. The Pulse study revealed that the most crucial success factor in project management is effective communication to all stakeholders—a critical core competency for public agencies. PMI’s 2013 Pulse of the Profession report revealed that US$135 million is at risk for every US$1 billion spent on a project. Further research on the importance of effective project team communication uncovers that a startling 56 percent (US$75 million of that US$135 million) is at risk due to ineffective communication. Simply stated: public agencies cannot execute strategic initiatives unless they can effectively communicate their strategic alignment and business benefits. Executives and project managers around the world agree that poor communication between project team members contributes to project failure. A Forbes Insights 2010 Strategic Initiatives Study “Adapting Corporate Strategy to the Changing Economy,” found that nine out of ten CEOs believe that communication is critical to the success of their strategic initiatives, and nearly half of respondents cite communication as an integral and active component of their strategic planning and execution process. Project managers see it similarly from their side as well. According to PMI’s Pulse research, 55 percent of project managers agree that effective communication to all stakeholders is the most critical success factor in project management. As we all know, not all projects succeed. On average, two in five projects do not meet their original goals and business intent, and one-half of those unsuccessful projects are related to ineffective communication. Results reveal that while all aspects of project communication can be challenging to public agencies, the biggest problem areas are: A gap in understanding the business benefits. Challenges surrounding the language used to deliver project-related information, which is often unclear and peppered with project management jargon. Public agencies -- federal, state, and local -- have difficulty communicating with the appropriate levels with clarity and detail. This difficulty is likely exacerbated by the divide between each key audience and its understanding of project-specific, technical language. For those involved in public sector project and portfolio management, I would be interested to hear your thoughts and please visit Primavera EPPM solutions for public sector.

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• Seizing the Moment with Mobility

  - by Divya Malik

  Empowering people to work where they want to work is becoming more critical now with the consumerisation of technology. Employees are bringing their own devices to the workplace and expecting to be productive wherever they are. Sales people welcome the ability to run their critical business applications where they can be most effective which is typically on the road and when they are still with the customer. Oracle has invested many years of research in understanding customer's Mobile requirements. “The keys to building the best user experience were building in a lot of flexibility in ways to support sales, and being useful,” said Arin Bhowmick, Director, CRM, for the Applications UX team. “We did that by talking to and analyzing the needs of a lot of people in different roles.” The team studied real-life sales teams. “We wanted to study salespeople in context with their work,” Bhowmick said. “We studied all user types in the CRM world because we wanted to build a user interface and user experience that would cater to sales representatives, marketing managers, sales managers, and more. Not only did we do studies in our labs, but also we did studies in the field and in mobile environments because salespeople are always on the go.” Here is a recent post from Hernan Capdevila, Vice President, Oracle Fusion Apps which was featured on the Oracle Applications Blog.  Mobile devices are forcing a paradigm shift in the workplace – they’re changing the way businesses can do business and the type of cultures they can nurture. As our customers talk about their mobile needs, we hear them saying they want instant-on access to enterprise data so workers can be more effective at their jobs anywhere, anytime. They also are interested in being more cost effective from an IT point of view. The mobile revolution – with the idea of BYOD (bring your own device) – has added an interesting dynamic because previously IT was driving the employee device strategy and ecosystem. That's been turned on its head with the consumerization of IT. Now employees are figuring out how to use their personal devices for work purposes and IT has to figure out how to adapt. Blurring the Lines between Work and Personal Life My vision of where businesses will be five years from now is that our work lives and personal lives will be more interwoven together. In turn, enterprises will have to determine how to make employees’ work lives fit more into the fabric of their personal lives. And personal devices like smartphones are going to drive significant business value because they let us accomplish things very incrementally. I can be sitting on a train or in a taxi and be productive. At the end of any meeting, I can capture ideas and tasks or follow up with people in real time. Mobile devices enable this notion of seizing the moment – capitalizing on opportunities that might otherwise have slipped away because we're not connected. For the industry shapers out there, this is game changing. The lean and agile workforce is definitely the future. This notion of the board sitting down with the executive team to lay out strategic objectives for a three- to five-year plan, bringing in HR to determine how they're going to staff the strategic activities, kicking off the execution, and then revisiting the plan in three to five years to create another three- to five-year plan is yesterday's model. Businesses that continue to approach innovating in that way are in the dinosaur age. Today it's about incremental planning and incremental execution, which requires a lot of cohesion and synthesis within the workforce. There needs to be this interweaving notion within the workforce about how ideas cascade down, how people engage, how they stay connected, and how insights are shared. How to Survive and Thrive in Today’s Marketplace The notion of Facebook isn’t new. We lived it pre-Internet days with America Online and Prodigy – Facebook is just the renaissance of these services in a more viral and pervasive way. And given the trajectory of the consumerization of IT with people bringing their personal tooling to work, the enterprise has no option but to adapt. The sooner that businesses realize this from a top-down point of view the sooner that they will be able to really drive significant innovation and adapt to the marketplace. There are a small number of companies right now (I think it's closer to 20% rather than 80%, but the number is expanding) that are able to really innovate in this incremental marketplace. So from a competitive point of view, there's no choice but to be social and stay connected. By far the majority of users on Facebook and LinkedIn are mobile users – people on iPhones, smartphones, Android phones, and tablets. It's not the couch people, right? It's the on-the-go people – those people at the coffee shops. Usually when you're sitting at your desk on a big desktop computer, typically you have better things to do than to be on Facebook. This is a topic I'm extremely passionate about because I think mobile devices are game changing. Mobility delivers significant value to businesses – it also brings dramatic simplification from a functional point of view and transforms our work life experience. Hernan Capdevila Vice President, Oracle Applications Development

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• Investigating on xVelocity (VertiPaq) column size

  - by Marco Russo (SQLBI)

    In January I published an article about how to optimize high cardinality columns in VertiPaq. In the meantime, VertiPaq has been rebranded to xVelocity: the official name is now “xVelocity in-memory analytics engine (VertiPaq)” but using xVelocity and VertiPaq when we talk about Analysis Services has the same meaning. In this post I’ll show how to investigate on columns size of an existing Tabular database so that you can find the most important columns to be optimized. A first approach can be looking in the DataDir of Analysis Services and look for the folder containing the database. Then, look for the biggest files in all subfolders and you will find the name of a file that contains the name of the most expensive column. However, this heuristic process is not very optimized. A better approach is using a DMV that provides the exact information. For example, by using the following query (open SSMS, open an MDX query on the database you are interested to and execute it) you will see all database objects sorted by used size in a descending way. SELECT * FROM $SYSTEM.DISCOVER_STORAGE_TABLE_COLUMN_SEGMENTS ORDER BY used_size DESC You can look at the first rows in order to understand what are the most expensive columns in your tabular model. The interesting data provided are: TABLE_ID: it is the name of the object – it can be also a dictionary or an index COLUMN_ID: it is the column name the object belongs to – you can also see ID_TO_POS and POS_TO_ID in case they refer to internal indexes RECORDS_COUNT: it is the number of rows in the column USED_SIZE: it is the used memory for the object By looking at the ration between USED_SIZE and RECORDS_COUNT you can understand what you can do in order to optimize your tabular model. Your options are: Remove the column. Yes, if it contains data you will never use in a query, simply remove the column from the tabular model Change granularity. If you are tracking time and you included milliseconds but seconds would be enough, round the data source column to the nearest second. If you have a floating point number but two decimals are good enough (i.e. the temperature), round the number to the nearest decimal is relevant to you. Split the column. Create two or more columns that have to be combined together in order to produce the original value. This technique is described in VertiPaq optimization article. Sort the table by that column. When you read the data source, you might consider sorting data by this column, so that the compression will be more efficient. However, this technique works better on columns that don’t have too many distinct values and you will probably move the problem to another column. Sorting data starting from the lower density columns (those with a few number of distinct values) and going to higher density columns (those with high cardinality) is the technique that provides the best compression ratio. After the optimization you should be able to reduce the used size and improve the count/size ration you measured before. If you are interested in a longer discussion about internal storage in VertiPaq and you want understand why this approach can save you space (and time), you can attend my 24 Hours of PASS session “VertiPaq Under the Hood” on March 21 at 08:00 GMT.

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• Comparing Apples and Pairs

  - by Tony Davis

  A recent study, High Costs and Negative Value of Pair Programming, by Capers Jones, pulls no punches in its assessment of the costs-to- benefits ratio of pair programming, two programmers working together, at a single computer, rather than separately. He implies that pair programming is a method rushed into production on a wave of enthusiasm for Agile or Extreme Programming, without any real regard for its effectiveness. Despite admitting that his data represented a far from complete study of the economics of pair programming, his conclusions were stark: it was 2.5 times more expensive, resulted in a 15% drop in productivity, and offered no significant quality benefits. The author provides a more scientific analysis than Jon Evans’ Pair Programming Considered Harmful, but the theme is the same. In terms of upfront-coding costs, pair programming is surely more expensive. The claim of productivity loss is dubious and contested by other studies. The third claim, though, did surprise me. The author’s data suggests that if both the pair and the individual programmers employ static code analysis and testing, then there is no measurable difference in the resulting code quality, in terms of defects per function point. In other words, pair programming incurs a massive extra cost for no tangible return in investment. There were, inevitably, many criticisms of his data and his conclusions, a few of which are persuasive. Firstly, that the driver/observer model of pair programming, on which the study bases its findings, is far from the most effective. For example, many find Ping-Pong pairing, based on use of test-driven development, far more productive. Secondly, that it doesn’t distinguish between “expert” and “novice” pair programmers– that is, independently of other programming skills, how skilled was an individual at pair programming. Thirdly, that his measure of quality is too narrow. This point rings true, certainly at Red Gate, where developers don’t pair program all the time, but use the method in short bursts, while tackling a tricky problem and needing a fresh perspective on the best approach, or more in-depth knowledge in a particular domain. All of them argue that pair programming, and collective code ownership, offers significant rewards, if not in terms of immediate “bug reduction”, then in removing the likelihood of single points of failure, and improving the overall quality and longer-term adaptability/maintainability of the design. There is also a massive learning benefit for both participants. One developer told me how he once worked in the same team over consecutive summers, the first time with no pair programming and the second time pair-programming two-thirds of the time, and described the increased rate of learning the second time as “phenomenal”. There are a great many theories on how we should develop software (Scrum, XP, Lean, etc.), but woefully little scientific research in their effectiveness. For a group that spends so much time crunching other people’s data, I wonder if developers spend enough time crunching data about themselves. Capers Jones’ data may be incomplete, but should cause a pause for thought, especially for any large IT departments, supporting commerce and industry, who are considering pair programming. It certainly shouldn’t discourage teams from exploring new ways of developing software, as long as they also think about how to gather hard data to gauge their effectiveness.

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• Application Composer: Exposing Your Customizations in BI Analytics and Reporting

  - by Richard Bingham

  Introduction This article explains in simple terms how to ensure the customizations and extensions you have made to your Fusion Applications are available for use in reporting and analytics. It also includes four embedded demo videos from our YouTube channel (if they don't appear check the browser address bar for a blocking shield icon). If you are new to Business Intelligence consider first reviewing our getting started article, and you can read more about the topic of custom subject areas in the documentation book Extending Sales. There are essentially four sections to this post. First we look at how custom fields added to standard objects are made available for reporting. Secondly we look at creating custom subject areas on the standard objects. Next we consider reporting on custom objects, starting with simple standalone objects, then child custom objects, and finally custom objects with relationships. Finally this article reviews how flexfields are exposed for reporting. Whilst this article applies to both Cloud/SaaS and on-premises deployments, if you are an on-premises developer then you can also use the BI Administration Tool to customize your BI metadata repository (the RPD) and create new subject areas. Whilst this is not covered here you can read more in Chapter 8 of the Extensibility Guide for Developers. Custom Fields on Standard Objects If you add a custom field to your standard object then it's likely you'll want to include it in your reports. This is very simple, since all new fields are instantly available in the "[objectName] Extension" folder in existing subject areas. The following two minute video demonstrates this. Custom Subject Areas for Standard Objects You can create your own subject areas for use in analytics and reporting via Application Composer. An example use-case could be to simplify the seeded subject areas, since they sometimes contain complex data fields and internal values that could confuse business users. One thing to note is that you cannot create subject areas in a sandbox, as it is not supported by BI, so once your custom object is tested and complete you'll need to publish the sandbox before moving forwards. The subject area creation processes is essentially two-fold. Once the request is submitted the ADF artifacts are generated, then secondly the related metadata is sent to the BI presentation server API's to make the updates there. One thing to note is that this second step may take up to ten minutes to complete. Once finished the status of the custom subject area request should show as 'OK' and it is then ready for use. Within the creation processes wizard-like steps there are three concepts worth highlighting: Date Flattening - this feature permits the roll up of reports at various date levels, such as data by week, month, quarter, or year. You simply check the box to enable it for that date field. Measures - these are your own functions that you can build into the custom subject area. They are related to the field data type and include min-max for dates, and sum(), avg(), and count() for  numeric fields. Implicit Facts - used to make the BI metadata join between your object fields and the calculated measure fields. The advice is to choose the most frequently used measure to ensure consistency. This video shows a simple example, where a simplified subject area is created for the customer 'Contact' standard object, picking just a few fields upon which users can then create reports. Custom Objects Custom subject areas support three types of custom objects. First is a simple standalone custom object and for which the same process mentioned above applies. The next is a custom child object created on a standard object parent, and finally a custom object that is related to a parent object - usually through a dynamic choice list. Whilst the steps in each of these last two are mostly the same, there are differences in the way you choose the objects and their fields. This is illustrated in the videos below.The first video shows the process for creating a custom subject area for a simple standalone custom object. This second video demonstrates how to create custom subject areas for custom objects that are of parent:child type, as well as those those with dynamic-choice-list relationships. &lt;span id=&quot;XinhaEditingPostion&quot;&gt;&lt;/span&gt; Flexfields Dynamic and Extensible Flexfields satisfy a similar requirement as custom fields (for Application Composer), with flexfields common across the Fusion Financials, Supply Chain and Procurement, and HCM applications. The basic principle is when you enable and configure your flexfields, in the edit page under each segment region (for both global and context segments) there is a BI Enabled check box. Once this is checked and you've completed your configuration, you run the Scheduled Process job named 'Import Oracle Fusion Data Extensions for Transactional Business Intelligence' to generate and migrate the related BI artifacts and data. This applies for dynamic, key, and extensible flexfields. Of course there is more to consider in terms of how you wish your flexfields to be implemented and exposed in your reports, and details are given in Chapter 4 of the Extending Applications guide.

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• Identity Globe Trotters (Sep Edition): The Social Customer

  - by Tanu Sood

  Welcome to the inaugural edition of our monthly series - Identity Globe Trotters. Starting today, the last Friday of every month, we will explore regional commentary on Identity Management. We will invite guest contributors from around the world to share their opinions and experiences around Identity Management and highlight regional nuances, specific drivers, solutions and more. Today's feature is contributed by Michael Krebs, Head of Business Development at esentri consulting GmbH, a (SOA) specialized Oracle Gold Partner based in Ettlingen, Germany. In his current role, Krebs is dealing with the latest developments in Enterprise Social Networking and the Integration of Social Media within business processes.  By Michael Krebs The relevance of "easy sign-on" in the age of the "Social Customer" With the growth of Social Networks, the time people spend within those closed "eco-systems" is growing year by year. With social networks looking to integrate search engines, like Facebook announced some weeks ago, their relevance will continue to grow in contrast to the more conventional search engines. This is one of the reasons why social network accounts of the users are getting more and more like a virtual fingerprint. With the growing relevance of social networks the importance of a simple way for customers to get in touch with say, customer care or contract departments, will be crucial for sales processes in critical markets. Customers want to have one single point of contact and also an easy "login-method" with no dedicated usernames, passwords or proprietary accounts. The golden rule in the future social media driven markets will be: The lower the complexity of the initial contact, the better a company can profit from social networks. If you, for example, can generate a smart way of how an existing customer can use self-service portals, the cost in providing phone support can be lowered significantly. Recruiting and Hiring of "Digital Natives" Another particular example is "social" recruiting processes. The so called "digital natives" don´t want to type in their profile facts and CV´s in proprietary systems. Why not use the actual LinkedIn profile? In German speaking region, the market in the area of professional social networks is dominated by XING, the equivalent to LinkedIn. A few weeks back, this network also opened up their interfaces for integrating social sign-ons or the usage of profile data for recruiting-purposes. In the European (and especially the German) employment market, where the number of young candidates is shrinking because of the low birth rate in the region, it will become essential to use social-media supported hiring processes to find and on-board the rare talents. In fact, you will see traditional recruiting websites integrated with social hiring to attract the best talents in the market, where the pool of potential candidates has decreased dramatically over the years. Identity Management as a key factor in the Customer Experience process To create the biggest value for customers and also future employees, companies need to connect their HCM or CRM-systems with powerful Identity management solutions. With the highly efficient Oracle (social & mobile enabling) Identity Management solution, enterprises can combine easy sign on with secure connections to the backend infrastructure. This combination enables a "one-stop" service with personalized content for customers and talents. In addition, companies can collect valuable data for the enrichment of their CRM-data. The goal is to enrich the so called "Customer Experience" via all available customer channels and contact points. Those systems have already gained importance in the B2C-markets and will gradually spread out to B2B-channels in the near future. Conclusion: Central and "Social" Identity management is key to Customer Experience Management and Talent Management For a seamless delivery of "Customer Experience Management" and a modern way of recruiting the best talent, companies need to integrate Social Sign-on capabilities with modern CX - and Talent management infrastructure. This lowers the barrier for existing and future customers or employees to get in touch with sales, support or human resources. Identity management is the technology enabler and backbone for a modern Customer Experience Infrastructure. Oracle Identity management solutions provide the opportunity to secure Social Applications and connect them with modern CX-solutions. At the end, companies benefit from "best of breed" processes and solutions for enriching customer experience without compromising security. About esentri: esentri is a provider of enterprise social networking and brings the benefits of social network communication into business environments. As one key strength, esentri uses Oracle Identity Management solutions for delivering Social and Mobile access for Oracle’s CRM- and HCM-solutions. …..End Guest Post…. With new and enhanced features optimized to secure the new digital experience, the recently announced Oracle Identity Management 11g Release 2 enables organizations to securely embrace cloud, mobile and social infrastructures and reach new user communities to help further expand and develop their businesses. Additional Resources: Oracle Identity Management 11gR2 release Oracle Identity Management website Datasheet: Mobile and Social Access (pdf) IDM at OOW: Focus on Identity Management Facebook: OracleIDM Twitter: OracleIDM We look forward to your feedback on this post and welcome your suggestions for topics to cover in Identity Globe Trotters. Last Friday, every month!

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• Investigating on xVelocity (VertiPaq) column size

  - by Marco Russo (SQLBI)

    In January I published an article about how to optimize high cardinality columns in VertiPaq. In the meantime, VertiPaq has been rebranded to xVelocity: the official name is now “xVelocity in-memory analytics engine (VertiPaq)” but using xVelocity and VertiPaq when we talk about Analysis Services has the same meaning. In this post I’ll show how to investigate on columns size of an existing Tabular database so that you can find the most important columns to be optimized. A first approach can be looking in the DataDir of Analysis Services and look for the folder containing the database. Then, look for the biggest files in all subfolders and you will find the name of a file that contains the name of the most expensive column. However, this heuristic process is not very optimized. A better approach is using a DMV that provides the exact information. For example, by using the following query (open SSMS, open an MDX query on the database you are interested to and execute it) you will see all database objects sorted by used size in a descending way. SELECT * FROM $SYSTEM.DISCOVER_STORAGE_TABLE_COLUMN_SEGMENTS ORDER BY used_size DESC You can look at the first rows in order to understand what are the most expensive columns in your tabular model. The interesting data provided are: TABLE_ID: it is the name of the object – it can be also a dictionary or an index COLUMN_ID: it is the column name the object belongs to – you can also see ID_TO_POS and POS_TO_ID in case they refer to internal indexes RECORDS_COUNT: it is the number of rows in the column USED_SIZE: it is the used memory for the object By looking at the ration between USED_SIZE and RECORDS_COUNT you can understand what you can do in order to optimize your tabular model. Your options are: Remove the column. Yes, if it contains data you will never use in a query, simply remove the column from the tabular model Change granularity. If you are tracking time and you included milliseconds but seconds would be enough, round the data source column to the nearest second. If you have a floating point number but two decimals are good enough (i.e. the temperature), round the number to the nearest decimal is relevant to you. Split the column. Create two or more columns that have to be combined together in order to produce the original value. This technique is described in VertiPaq optimization article. Sort the table by that column. When you read the data source, you might consider sorting data by this column, so that the compression will be more efficient. However, this technique works better on columns that don’t have too many distinct values and you will probably move the problem to another column. Sorting data starting from the lower density columns (those with a few number of distinct values) and going to higher density columns (those with high cardinality) is the technique that provides the best compression ratio. After the optimization you should be able to reduce the used size and improve the count/size ration you measured before. If you are interested in a longer discussion about internal storage in VertiPaq and you want understand why this approach can save you space (and time), you can attend my 24 Hours of PASS session “VertiPaq Under the Hood” on March 21 at 08:00 GMT.

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• State of the (Commerce) Union: What the healthcare.gov hiccups teach us about the commerce customer experience

  - by Katrina Gosek

  Guest Post by Brenna Johnson, Oracle Commerce Product A lot has been said about the healthcare.gov debacle in the last week. Regardless of your feelings about the Affordable Care Act, there’s a hidden issue in this story that most of the American people don’t understand: delivering a great commerce customer experience (CX) is hard. It shouldn’t be, but it is. The reality of the government’s issues getting the healthcare site up and running smooth is something we in the online commerce community know too well.  If there’s one thing the botched launch of the site has taught us, it’s that regardless of the size of your budget or the power of an executive with a high-profile project, some of the biggest initiatives with the most attention (and the most at stake) don’t go as planned. It may even give you a moment of solace – we have the same issues! But why?  Organizations engage too many separate vendors with different technologies, running sections or pieces of a site to get live. When things go wrong, it takes time to identify the problem – and who or what is at the center of it. Unfortunately, this is a brittle way of setting up a site, making it susceptible to breaks, bugs, and scaling issues. But, it’s the reality of running a site with legacy technology constraints in today’s demanding, customer-centric market. This approach also means there’s also a lot of cooks in lots of different kitchens. You’ve got development and IT, the business and the marketing team, an external Systems Integrator to bring it all together, a digital agency or consultant, QA, product experts, 3rd party suppliers, and the list goes on. To complicate things, different business units are held responsible for different pieces of the site and managing different technologies. And again – due to legacy organizational structure and processes, this is all accepted as the normal State of the Union. Digital commerce has been commonplace for 15 years. Yet, getting a site live, maintained and performing requires orchestrating a cast of thousands (or at least, dozens), big dollars, and some finger-crossing. But it shouldn’t. The great thing about the advent of mobile commerce and the continued maturity of online commerce is that it’s forced organizations to think from the outside, in. Consumers – whether they’re shopping for shoes or a new healthcare plan – don’t care about what technology issues or processes you have behind the scenes. They just want it to work.  They want their experience to be easy, fast, and tailored to them and their needs – whatever they are. This doesn’t sound like a tall order to the American consumer – especially since they interact with sites that do work smoothly.  But the reality is that it takes scores of people, teams, check-ins, late nights, testing, and some good luck to get sites to run, and even more so at Black Friday (or October 1st) traffic levels.  The last thing on a customer’s mind is making excuses for why they can’t buy a product – just get it to work. So what is the government doing? My guess is working day and night to get the site performing  - and having to throw big money at the problem. In the meantime they’re sending frustrated online users to the call center, or even a location where a trained “navigator” can help them in-person to complete their selection. Sounds a lot like multichannel commerce (where broken communication between siloed touchpoints will only frustrate the consumer more). One thing we’ve learned is that consumers spend their time and money with brands they know and trust. When sites are easy to use and adapt to their needs, they tend to spend more, come back, and even become long-time loyalists. Achieving this may require moving internal mountains, but there’s too much at stake to ignore the sea change in how organizations are thinking about their customer. If the thought of re-thinking your internal teams, technologies, and processes sounds like a headache, think about the pain associated with losing valuable customers – and dollars. Regardless if you’re in B2B or B2C, it’s guaranteed that your competitors are making CX a priority. Those early to the game who have made CX a priority have already begun to outpace their competition. So as you’re planning for 2014, look to the news this week. Make sure the customer experience is a focus at your organization. Expectations are at record highs. Map your customer’s journey, and think from the outside, in. How easy is it for your customers to do business with you? If they interact with many touchpoints across your organization, are the call center, website, mobile environment, or brick and mortar location in sync? Do you have the technology in place to achieve this? It’s time to give the people what they want!

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• R12.0 Cash Management Consolidated Patch Collection (CPC) And R12.1 Cash Management Recommended Patch Collection (RPC)

  - by user793553

  If you have Oracle E-Business Suite's Cash Management (CE) application installed, you'll want to be sure to install the latest CPC (Consolidated Patch Collection) if you are using a R12.0 version of the apps, or the latest RPC (Recommended Patch Collection) for the R12.1 version of the apps. These collections give you all the fixes currently available for known issues in the specified versions of the application, including all of the latest Root Cause Analysis Fixes (RCAs)! What is an "RPC" (for R12.1 users)? Since the release of 12.1, a number of recommended patches for Oracle Cash Management have been made available as standalone patches to help address important business process issues. Adoption of these patches was highly recommended at the time, but not always implemented, so to further facilitate adoption of these patches, Oracle consolidated them into product-specific Recommended Patch Collections (RPCs) - a collection of recommended patches. They were created by Oracle Development with the following goals in mind: Stability: To address data integrity issues that have been identified by Oracle Development and Oracle Software Support as having the potential to interfere with the normal completion of important business processes (such as, period close, etc.). Root Cause Fixes (RCAs): To make available root cause fixes for known data integrity issues. Compact: To keep the file footprint as small as possible to help facilitate the install process and minimize testing. Granular: To compile the collection of patches based on functional areas, allowing a customer to apply multiple RPCs at once, or in phases (based on individual needs and goals). Where to start ALL R12 Cash Management users (R12.0 and R12.1 users) should start with the following Note on My Oracle Support (MOS): Doc ID 1367845.1: R12: Cash Management Recommended Patch Collections It's a great place for important implementation information about both sets of critical patch collections! For R12.1x users R12.1 users should also take a look at the documents below for even more information about the RPC for the R12.1.x versions of the Cash Management application, and other related available RPCs: Note Number  Title                                                                                                      1489997.1 Master Troubleshooting Guide for CE: Reconciliation & Clearing [VIDEO] 954704.1 EBS: R12.1 Oracle Financials Recommended Patch Collections (RPCs) 1316506.1 R12: Oracle CE: Upgrading from R11i to R12.1: Latest Recommended Patches Patch Wizard Utility While a patch may contain several hundred files, the impact on your system may actually be minimal. Patches contain hard prerequisites that are intended to make a patch work on a very low code baseline. The Patch Wizard Utility will give you a detailed analysis of the patch’s impact on your instance BEFORE it’s applied, so you’ll know exactly what to expect from the application. Please refer to Doc ID 976188.1 for more information on this important utility

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• Synchronizing Asynchronous request handlers in Silverlight environment

  - by Eric Lifka

  For our senior design project my group is making a Silverlight application that utilizes graph theory concepts and stores the data in a database on the back end. We have a situation where we add a link between two nodes in the graph and upon doing so we run analysis to re-categorize our clusters of nodes. The problem is that this re-categorization is quite complex and involves multiple queries and updates to the database so if multiple instances of it run at once it quickly garbles data and breaks (by trying to re-insert already used primary keys). Essentially it's not thread safe, and we're trying to make it safe, and that's where we're failing and need help :). The create link function looks like this: private Semaphore dblock = new Semaphore(1, 1); // This function is on our service reference and gets called // by the client code. public int addNeed(int nodeOne, int nodeTwo) { dblock.WaitOne(); submitNewNeed(createNewNeed(nodeOne, nodeTwo)); verifyClusters(nodeOne, nodeTwo); dblock.Release(); return 0; } private void verifyClusters(int nodeOne, int nodeTwo) { // Run analysis of nodeOne and nodeTwo in graph } All copies of addNeed should wait for the first one that comes in to finish before another can execute. But instead they all seem to be running and conflicting with each other in the verifyClusters method. One solution would be to force our front end calls to be made synchronously. And in fact, when we do that everything works fine, so the code logic isn't broken. But when it's launched our application will be deployed within a business setting and used by internal IT staff (or at least that's the plan) so we'll have the same problem. We can't force all clients to submit data at different times, so we really need to get it synchronized on the back end. Thanks for any help you can give, I'd be glad to supply any additional information that you could need!

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• OCR: How to improve accuracy - existing libraries for removing non-text 'furniture', shapes, etc to

  - by Rob

  I want to remove rectangles etc that enclose text in a screenshot image, so that I can perform optical character recognition to get accurate text from the screenshot. Background: I doing this to extract data from a legacy application for use with other applications. This is the only way to get at this data as associated files are in a closed, proprietary, binary format. I will be using AutoItScript to drive the application to show data in its UI, then I will screenshot this and feed this to tesseract. I've already had some success in automating the UI, and have been able to use tesseract to get plain ascii text out of the bitmap. There are several AutoItScripr forum articles discussing its use with tesseract/OCR but not specifically for my question. http://www.autoitscript.com/forum/index.php?s=6c32c3ece12756e635a619cdf175eff9&showforum=2 What I need to do There are thin, 1-pixel wide rectangles that closely enclose some text, when fed to tesseract, it sees them as I for example for a verticle line of the rectangle. Any thoughts on how to remove the rectangles, or best practices? I'm asking if there is a generic command line based toolset to overwrite rectangles, for example, in .png files. I could then pass the .png through this, then pass it to tesseract. Details on the tesseract release/setup I've used are as follows: Go here: http://code.google.com/p/tesseract-ocr/downloads/list - For the basic english generic character set to get Tesseract up and running and recognising your bitmapped text into ascii text, use tesseract-2.00.eng.tar.gz (current version at time of writing is: "English language data for Tesseract (2.00 and up) Jul 2007 989 KB 84845") Related questions I have already looked at on Stack Overflow http://stackoverflow.com/questions/1335581/how-to-give-best-chance-of-success-to-an-ocr-software http://stackoverflow.com/questions/2296568/analysis-and-transformation-of-the-image-on-the-basis-of-this-analysis-for-better http://stackoverflow.com/questions/2268028/reading-characters-off-of-the-screen In these, my question is not completely answered or a commercial solution is being sold. I do not want to consider a commercial solution at this stage.

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• Text mining on large database (data mining)

  - by yox

  Hello, I have a large database of resumes (CV), and a certain table skills grouping all users skills. inside that table there's a field skill_text that describes the skill in full text. I'm looking for an algorithm/software/method to extract significant terms/phrases from that table in order to build a new table with standarized skills.. Here are some examples skills extracted from the DB : Sectoral and competitive analysis Business Development (incl. in international settings) Specific structure and road design software - Microstation, Macao, AutoCAD (basic knowledge) Creative work (Photoshop, In-Design, Illustrator) checking and reporting back on campaign progress organising and attending events and exhibitions Development : Aptana Studio, PHP, HTML, CSS, JavaScript, SQL, AJAX Discipline: One to one marketing, E-marketing (SEO & SEA, display, emailing, affiliate program) Mix marketing, Viral Marketing, Social network marketing. The output shoud be something like : Sectoral and competitive analysis Business Development Specific structure and road design software - Macao AutoCAD Photoshop In-Design Illustrator organising events Development Aptana Studio PHP HTML CSS JavaScript SQL AJAX Mix marketing Viral Marketing Social network marketing emailing SEO One to one marketing As you see only skills remains no other representation text. I know this is possible using text mining technics but how to do it ? the database is realy large.. it's a good thing because we can calculate text frequency and decide if it's a real skill or just meaningless text... The big problem is .. how to determin that "blablabla" is a skill ? thanks

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• Agile and Scrum burning me down please help me figuring out the truth

  - by jadook

  hi all, in the last while I installed MS-TFS 2008 then started to get myself prepared to use Agile Process Guidance template shipped with the TFS. with little googling I passed through Mike Cohn materials: I watched his conference in youtube "sponsored by google: http://www.youtube.com/watch?v=fb9Rzyi8b90 http://www.youtube.com/watch?v=jeT0pOVg0EI Read his book "Agile Estimating and Planning" Watching the video series in his website: http://www.mountaingoatsoftware.com/presentations-tag/video-recorded I was very happy while absorbing and eating the techniques he is using with the teams and how agile and scrum is such a great software process/methodology until I saw Mike answering a question regarding an architect role and talking about the requirements document... at that point everything start falling apart due to the following: Last year I had been assigned to make full analysis "including requirements gathering" for big project "very high priority project". within 2 months of hardwork, dedication and commitment I delivered the whole analysis with full satisfaction of the customer and my BOSS and ZERO amendments. Later on, the project entered the architecting, development ... phases. due to the fact that the system included many competitive and exciting features I requested patenting it and its going in the process... so imagine you are the kind of person who used to love facing all kind of challenges and returning with excellent experience and results for the stakeholders and yourself, How fairly agile and scrum processes will credit and admit your talent and passion while the scrum master/coach treat the team as one unit that accomplish user stories and converge through trial and error approach??!!!! with that dark thoughts about agile and scrum I found many people "anti agile" and on top of them is "Crispin Rogers Johnson": http://agile-crispin.blogspot.com/ that guy made anti statement for everything Mike Cohn used to talk about. I really don't know what to do next! so any guidance will be appreciated. Thanks,

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• rails + compass: advantages vs using haml + blueprint directly

  - by egarcia

  I've got some experience using haml (+sass) on rails projects. I recently started using them with blueprintcss - the only thing I did was transform blueprint.css into a sass file, and started coding from there. I even have a rails generator that includes all this by default. It seems that Compass does what I do, and other things. I'm trying to understand what those other things are - but the documentation/tutorials weren't very clear. These are my conclusions: Compass comes with built-in sass mixins that implement common CSS idioms, such as links with icons or horizontal lists. My solution doesn't provide anything like that. (1 point for Compass). Compass has several command-line options: you can create a rails project, but you can also "install" it on an existing rails project. A rails generator could be personalized to do the same thing, I guess. (Tie). Compass has two modes of working with blueprint: "basic" and "semantic" usage. I'm not clear about the differences between those. With my rails generator I only have one mode, but it seems enough. (Tie) Apparently, Compass is prepared to use other frameworks, besides blueprint (e.g. YUI). I could not find much documentation about this, and I'm not interested on it anyway - blueprint is ok for me (Tie). Compass' learning curve seems a bit stiff and the documentation seems sparse. Learning could be a bit difficult. On the other hand, I know the ins and outs of my own system and can use it right away. (1 point for my system). With this analysis, I'm hesitant to give Compass a try. Is my analysis correct? Are Am I missing any key points, or have I evaluated any of these points wrongly?

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• structured vs. unstructured data in db

  - by Igor

  the question is one of design. i'm gathering a big chunk of performance data with lots of key-value pairs. pretty much everything in /proc/cpuinfo, /proc/meminfo/, /proc/loadavg, plus a bunch of other stuff, from several hundred hosts. right now, i just need to display the latest chunk of data in my UI. i will probably end up doing some analysis of the data gathered to figure out performance problems down the road, but this is a new application so i'm not sure what exactly i'm looking for performance-wise just yet. i could structure the data in the db -- have a column for each key i'm gathering. the table would end up being O(100) columns wide, it would be a pain to put into the db, i would have to add new columns if i start gathering a new stat. but it would be easy to sort/analyze the data just using SQL. or i could just dump my unstructured data blob into the table. maybe three columns -- host id, timestamp, and a serialized version of my array, probably using JSON in a TEXT field. which should I do? am i going to be sorry if i go with the unstructured approach? when doing analysis, should i just convert the fields i'm interested in and create a new, more structured table? what are the trade-offs i'm missing here?

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• Is there a disassembler + debugger for java (ala OllyDbg / SoftICE for assembler)?

  - by Ran Biron

  Is there a utility similar to OllyDbg / SoftICE for java? I.e. execute class (from jar / with class path) and, without source code, show the disassembly of the intermediate code with ability to step through / step over / search for references / edit specific intermediate code in memory / apply edit to file... If not, is it even possible to write something like this (assuming we're willing to live without hotspot for the debug duration)? Edit: I'm not talking about JAD or JD or Cavaj. These are fine decompilers, but I don't want a decompiler for several reasons, most notable is that their output is incorrect (at best, sometimes just plain wrong). I'm not looking for a magical "compiled bytes to java code" - I want to see the actual bytes that are about to be executed. Also, I'd like the ability to change those bytes (just like in an assembly debugger) and, hopefully, write the changed part back to the class file. Edit2: I know javap exists - but it does only one way (and without any sort of analysis). Example (code taken from the vmspec documentation): From java code, we use "javac" to compile this: void setIt(int value) { i = value; } int getIt() { return i; } to a java .class file. Using javap -c I can get this output: Method void setIt(int) 0 aload_0 1 iload_1 2 putfield #4 5 return Method int getIt() 0 aload_0 1 getfield #4 4 ireturn This is OK for the disassembly part (not really good without analysis - "field #4 is Example.i"), but I can't find the two other "tools": A debugger that goes over the instructions themselves (with stack, memory dumps, etc), allowing me to examine the actual code and environment. A way to reverse the process - edit the disassembled code and recreate the .class file (with the edited code).

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• Exponential regression : p-value and F significance

  - by Saravanan K

  I am new to statistics. I have a set of independent data and dependent data (X,Y), where I would like to do an exponential regression to obtain its p-value and significant F (already obtained R2 and also the coefficients through mathematical calculation). What is the natural evolution from the (X,Y) data to mathematically calculate those variables. Spent a week on the internet to study this but unable to find the right answer. Often an exponential data, y=be^(mx) will be converted first to a linear data, ln y = mx + ln b . Then a linear regression will done on the converted data, obtaining its p-value etc. Assume we use a statistical tool such as Excel's Analysis ToolPak: Data Analysis : Regression, it will produce a result such as below, I believe the p-value and Significant F value is representing the converted linear data and not the original exponential data. Questions: What is the approach/steps used by Excel to get the p-value and Significant F value for the converted linear data as shown in the statistic output in the image above? It is not clear in their help page or website. Can the p-value and Significant F could be mathematically calculated for exponential regression without using a statistical tool? Can you assist to point me to the right link if this has been answered before.

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