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• Mobile BI Comes of Age

  - by rich.clayton(at)oracle.com

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} One of the hot topics in the Business Intelligence industry is mobility.  More specifically the question is how business can be transformed by the iPhone and the iPad.  In June 2003, Gartner predicted that Mobile BI would be obsolete and that the technology was headed for the 'trough of disillusionment'.  I agreed with them at that time.  Many vendors like MicroStrategy and Business Objects jumped into the fray attempting to show how PDA's like Palm Pilots could be integrated with BI.  Their investments resulted in interesting demos with no commercial traction.  Why, because wireless networks and mobile operating systems were primitive, immature and slow. In my opinion, Apple's iOS has changed everything in Mobile BI.  Yes Blackberry, Android and Symbian and all the rest have their place in the market but I believe that increasingly consumers (not IT departments) influence BI decision making processes.  Consumers are choosing the iPhone and the iPad. The number of iPads I see in business meetings now is staggering.  Some use it for email and note taking and others are starting to use corporate applications.  The possibilities for Mobile BI are countless and I would expect to see iPads enterprise-wide over the next few years.   These new devices will provide just-in-time access to critical business information.  Front-line managers interacting with customers, suppliers, patients or citizens will have information literally at their fingertips. I've experimented with several mobile BI tools.  They look cool but like their Executive Information System (EIS) predecessors of the 1990's these tools lack a backbone and a plausible integration strategy.  EIS was a viral technology in the early 1990's.  Executives from every industry and job function were showcasing their dashboards to fellow co-workers and colleagues at the country club.  Just like the iPad, every senior manager wanted one.  EIS wasn't a device however, it was a software application.   EIS quickly faded into the software sunset as it lacked integration with corporate information systems.  BI servers  replaced EIS because the technology focused on the heavy data lifting of integrating, normalizing, aggregating and managing large, complex data volumes.  The devices are here to stay. The cute stand-alone mobile BI tools, not so much. If all you're looking to do is put Excel files on your iPad, there are plenty of free tools on the market.  You'll look cool at your next management meeting but after a few weeks, the cool factor will fade away and you'll be wondering how you will ever maintain it.  If however you want secure, consistent, reliable information on your iPad, you need an integration strategy and a way to model the data.  BI Server technologies like the Oracle BI Foundation is a market leading approach to tackle that issue. I liken the BI mobility frenzy to buying classic cars.  Classic Cars have two buying groups - teenagers and middle-age folks looking to tinker.  Teenagers look at the pin-stripes and the paint job while middle-agers (like me)  kick the tires a bit and look under the hood to check out the quality and reliability of the engine.  Mobile BI tools sure look sexy but don't go very far without an engine and a transmission or an integration strategy. The strategic question in Mobile BI is can these startups build a motor and transmission faster than Oracle can re-paint the car?  Oracle has a great engine and a transmission that connects to all enterprise information assets.  We're working on the new paint job and are excited about the possibilities.  Just as vertical integration worked in the automotive business, it too works in the technology industry.

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• SQL SERVER – Windows File/Folder and Share Permissions – Notes from the Field #029

  - by Pinal Dave

  [Note from Pinal]: This is a 29th episode of Notes from the Field series. Security is the task which we should give it to the experts. If there is a small overlook or misstep, there are good chances that security of the organization is compromised. This is very true, but there are always devils’s advocates who believe everyone should know the security. As a DBA and Administrator, I often see people not taking interest in the Windows Security hiding behind the reason of not expert of Windows Server. We all often miss the important mission statement for the success of any organization – Teamwork. In this blog post Brian tells the story in very interesting lucid language. Read On! In this episode of the Notes from the Field series database expert Brian Kelley explains a very crucial issue DBAs and Developer faces on their production server. Linchpin People are database coaches and wellness experts for a data driven world. Read the experience of Brian in his own words. When I talk security among database professionals, I find that most have at least a working knowledge of how to apply security within a database. When I talk with DBAs in particular, I find that most have at least a working knowledge of security at the server level if we’re speaking of SQL Server. One area I see continually that is weak is in the area of Windows file/folder (NTFS) and share permissions. The typical response is, “I’m a database developer and the Windows system administrator is responsible for that.” That may very well be true – the system administrator may have the primary responsibility and accountability for file/folder and share security for the server. However, if you’re involved in the typical activities surrounding databases and moving data around, you should know these permissions, too. Otherwise, you could be setting yourself up where someone is able to get to data he or she shouldn’t, or you could be opening the door where human error puts bad data in your production system. File/Folder Permission Basics: I wrote about file/folder permissions a few years ago to give the basic permissions that are most often seen. Here’s what you must know as a minimum at the file/folder level: Read - Allows you to read the contents of the file or folder. Having read permissions allows you to copy the file or folder. Write  – Again, as the name implies, it allows you to write to the file or folder. This doesn’t include the ability to delete, however, nothing stops a person with this access from writing an empty file. Delete - Allows the file/folder to be deleted. If you overwrite files, you may need this permission. Modify - Allows read, write, and delete. Full Control - Same as modify + the ability to assign permissions. File/Folder permissions aggregate, unless there is a DENY (where it trumps, just like within SQL Server), meaning if a person is in one group that gives Read and antoher group that gives Write, that person has both Read and Write permissions. As you might expect me to say, always apply the Principle of Least Privilege. This likely means that any additional permission you might add does not need Full Control. Share Permission Basics: At the share level, here are the permissions. Read - Allows you to read the contents on the share. Change - Allows you to read, write, and delete contents on the share. Full control - Change + the ability to modify permissions. Like with file/folder permissions, these permissions aggregate, and DENY trumps. So What Access Does a Person / Process Have? Figuring out what someone or some process has depends on how the location is being accessed: Access comes through the share (\\ServerName\Share) – a combination of permissions is considered. Access is through a drive letter (C:\, E:\, S:\, etc.) – only the file/folder permissions are considered. The only complicated one here is access through the share. Here’s what Windows does: Figures out what the aggregated permissions are at the file/folder level. Figures out what the aggregated permissions are at the share level. Takes the most restrictive of the two sets of permissions. You can test this by granting Full Control over a folder (this is likely already in place for the Users local group) and then setting up a share. Give only Read access through the share, and that includes to Administrators (if you’re creating a share, likely you have membership in the Administrators group). Try to read a file through the share. Now try to modify it. The most restrictive permission is the Share level permissions. It’s set to only allow Read. Therefore, if you come through the share, it’s the most restrictive. Does This Knowledge Really Help Me? In my experience, it does. I’ve seen cases where sensitive files were accessible by every authenticated user through a share. Auditors, as you might expect, have a real problem with that. I’ve also seen cases where files to be imported as part of the nightly processing were overwritten by files intended from development. And I’ve seen cases where a process can’t get to the files it needs for a process because someone changed the permissions. If you know file/folder and share permissions, you can spot and correct these types of security flaws. Given that there are a lot of database professionals that don’t understand these permissions, if you know it, you set yourself apart. And if you’re able to help on critical processes, you begin to set yourself up as a linchpin (link to .pdf) for your organization. If you want to get started with performance tuning and database security with the help of experts, read more over at Fix Your SQL Server. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Notes from the Field, PostADay, SQL, SQL Authority, SQL Query, SQL Security, SQL Server, SQL Tips and Tricks, T SQL

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• Agile Testing Days 2012 – Day 3 – Agile or agile?

  - by Chris George

  Another early start for my last Lean Coffee of the conference, and again it was not wasted. We had some really interesting discussions around how to determine what test automation is useful, if agile is not faster, why do it? and a rather existential discussion on whether unicorns exist! First keynote of the day was entitled “Fast Feedback Teams” by Ola Ellnestam. Again this relates nicely to the releasing faster talk on day 2, and something that we are looking at and some teams are actively trying. Introducing the notion of feedback, Ola describes a game he wrote for his eldest child. It was a simple game where every time he clicked a button, it displayed “You’ve Won!”. He then changed it to be a Win-Lose-Win-Lose pattern and watched the feedback from his son who then twigged the pattern and got his younger brother to play, alternating turns… genius! (must do that with my children). The idea behind this was that you need that feedback loop to learn and progress. If you are not getting the feedback you need to close that loop. An interesting point Ola made was to solve problems BEFORE writing software. It may be that you don’t have to write anything at all, perhaps it’s a communication/training issue? Perhaps the problem can be solved another way. Writing software, although it’s the business we are in, is expensive, and this should be taken into account. He again mentions frequent releases, and how they should be made as soon as stuff is ready to be released, don’t leave stuff on the shelf cause it’s not earning you anything, money or data. I totally agree with this and it’s something that we will be aiming for moving forwards. “Exceptions, Assumptions and Ambiguity: Finding the truth behind the story” by David Evans started off very promising by making references to ‘Grim up North’ referring to the north of England. Not sure it was appreciated by most of the audience, but it made me laugh! David explained how there are always risks associated with exceptions, giving the example of a one-way road near where he lives, with an exception sign giving rights to coaches to go the wrong way. Therefore you could merrily swing around the corner of the one way road straight into a coach! David showed the danger in making assumptions with lyrical quotes from Lola by The Kinks “I’m glad I’m a man, and so is Lola” and with a picture of a toilet flush that needed instructions to operate the full and half flush. With this particular flush, you pulled the handle all the way down to half flush, and half way down to full flush! hmmm, a bit of a crappy user experience methinks! Then through a clever use of a passage from the Jabberwocky, David then went onto show how mis-translation/ambiguity is the can completely distort the original meaning of something, and this is a real enemy of software development. This was all helping to demonstrate that the term Story is often heavily overloaded in the Agile world, and should really be stripped back to what it is really for, stating a business problem, and offering a technical solution. Therefore a story could be worded as “In order to {make some improvement}, we will { do something}”. The first ‘in order to’ statement is stakeholder neutral, and states the problem through requesting an improvement to the software/process etc. The second part of the story is the verb, the doing bit. So to achieve the ‘improvement’ which is not currently true, we will do something to make this true in the future. My PM is very interested in this, and he’s observed some of the problems of overloading stories so I’m hoping between us we can use some of David’s suggestions to help clarify our stories better. The second keynote of the day (and our last) proved to be the most entertaining and exhausting of the conference for me. “The ongoing evolution of testing in agile development” by Scott Barber. I’ve never had the pleasure of seeing Scott before… OMG I would love to have even half of the energy he has! What struck me during this presentation was Scott’s explanation of how testing has become the role/job that it is (largely) today, and how this has led to the need for ‘methodologies’ to make dev and test work! The argument that we should be trying to converge the roles again is a very valid one, and one that a couple of the teams at work are actively doing with great results. Making developers as responsible for quality as testers is something that has been lost over the years, but something that we are now striving to achieve. The idea that we (testers) should be testing experts/specialists, not testing ‘union members’, supports this idea so the entire team works on all aspects of a feature/product, with the ‘specialists’ taking the lead and advising/coaching the others. This leads to better propagation of information around the team, a greater holistic understanding of the project and it allows the team to continue functioning if some of it’s members are off sick, for example. Feeling somewhat drained from Scott’s keynote (but at the same time excited that alot of the points he raised supported actions we are taking at work), I headed into my last presentation for Agile Testing Days 2012 before having to make my way to Tegel to catch the flight home. “Thinking and working agile in an unbending world” with Pete Walen was a talk I was not going to miss! Having spoken to Pete several times during the past few days, I was looking forward to hearing what he was going to say, and I was not disappointed. Pete started off by trying to separate the definitions of ‘Agile’ as in the methodology, and ‘agile’ as in the adjective by pronouncing them the ‘english’ and ‘american’ ways. So Agile pronounced (Ajyle) and agile pronounced (ajul). There was much confusion around what the hell he was talking about, although I thought it was quite clear. Agile – Software development methodology agile – Marked by ready ability to move with quick easy grace; Having a quick resourceful and adaptable character. Anyway, that aside (although it provided a few laughs during the presentation), the point was that many teams that claim to be ‘Agile’ but are not, in fact, ‘agile’ by nature. Implementing ‘Agile’ methodologies that are so prescriptive actually goes against the very nature of Agile development where a team should anticipate, adapt and explore. Pete made a valid point that very few companies intentionally put up roadblocks to impede work, so if work is being blocked/delayed, why? This is where being agile as a team pays off because the team can inspect what’s going on, explore options and adapt their processes. It is through experimentation (and that means trying and failing as well as trying and succeeding) that a team will improve and grow leading to focussing on what really needs to be done to achieve X. So, that was it, the last talk of our conference. I was gutted that we had to miss the closing keynote from Matt Heusser, as Matt was another person I had spoken too a few times during the conference, but the flight would not wait, and just as well we left when we did because the traffic was a nightmare! My Takeaway Triple from Day 3: Release often and release small – don’t leave stuff on the shelf Keep the meaning of the word ‘agile’ in mind when working in ‘Agile Look at testing as more of a skill than a role  

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• The Sensemaking Spectrum for Business Analytics: Translating from Data to Business Through Analysis

  - by Joe Lamantia

  One of the most compelling outcomes of our strategic research efforts over the past several years is a growing vocabulary that articulates our cumulative understanding of the deep structure of the domains of discovery and business analytics. Modes are one example of the deep structure we’ve found.  After looking at discovery activities across a very wide range of industries, question types, business needs, and problem solving approaches, we've identified distinct and recurring kinds of sensemaking activity, independent of context.  We label these activities Modes: Explore, compare, and comprehend are three of the nine recognizable modes.  Modes describe *how* people go about realizing insights.  (Read more about the programmatic research and formal academic grounding and discussion of the modes here: https://www.researchgate.net/publication/235971352_A_Taxonomy_of_Enterprise_Search_and_Discovery) By analogy to languages, modes are the 'verbs' of discovery activity.  When applied to the practical questions of product strategy and development, the modes of discovery allow one to identify what kinds of analytical activity a product, platform, or solution needs to support across a spread of usage scenarios, and then make concrete and well-informed decisions about every aspect of the solution, from high-level capabilities, to which specific types of information visualizations better enable these scenarios for the types of data users will analyze. The modes are a powerful generative tool for product making, but if you've spent time with young children, or had a really bad hangover (or both at the same time...), you understand the difficult of communicating using only verbs.  So I'm happy to share that we've found traction on another facet of the deep structure of discovery and business analytics.  Continuing the language analogy, we've identified some of the ‘nouns’ in the language of discovery: specifically, the consistently recurring aspects of a business that people are looking for insight into.  We call these discovery Subjects, since they identify *what* people focus on during discovery efforts, rather than *how* they go about discovery as with the Modes. Defining the collection of Subjects people repeatedly focus on allows us to understand and articulate sense making needs and activity in more specific, consistent, and complete fashion.  In combination with the Modes, we can use Subjects to concretely identify and define scenarios that describe people’s analytical needs and goals.  For example, a scenario such as ‘Explore [a Mode] the attrition rates [a Measure, one type of Subject] of our largest customers [Entities, another type of Subject] clearly captures the nature of the activity — exploration of trends vs. deep analysis of underlying factors — and the central focus — attrition rates for customers above a certain set of size criteria — from which follow many of the specifics needed to address this scenario in terms of data, analytical tools, and methods. We can also use Subjects to translate effectively between the different perspectives that shape discovery efforts, reducing ambiguity and increasing impact on both sides the perspective divide.  For example, from the language of business, which often motivates analytical work by asking questions in business terms, to the perspective of analysis.  The question posed to a Data Scientist or analyst may be something like “Why are sales of our new kinds of potato chips to our largest customers fluctuating unexpectedly this year?” or “Where can innovate, by expanding our product portfolio to meet unmet needs?”.  Analysts translate questions and beliefs like these into one or more empirical discovery efforts that more formally and granularly indicate the plan, methods, tools, and desired outcomes of analysis.  From the perspective of analysis this second question might become, “Which customer needs of type ‘A', identified and measured in terms of ‘B’, that are not directly or indirectly addressed by any of our current products, offer 'X' potential for ‘Y' positive return on the investment ‘Z' required to launch a new offering, in time frame ‘W’?  And how do these compare to each other?”.  Translation also happens from the perspective of analysis to the perspective of data; in terms of availability, quality, completeness, format, volume, etc. By implication, we are proposing that most working organizations — small and large, for profit and non-profit, domestic and international, and in the majority of industries — can be described for analytical purposes using this collection of Subjects.  This is a bold claim, but simplified articulation of complexity is one of the primary goals of sensemaking frameworks such as this one.  (And, yes, this is in fact a framework for making sense of sensemaking as a category of activity - but we’re not considering the recursive aspects of this exercise at the moment.) Compellingly, we can place the collection of subjects on a single continuum — we call it the Sensemaking Spectrum — that simply and coherently illustrates some of the most important relationships between the different types of Subjects, and also illuminates several of the fundamental dynamics shaping business analytics as a domain.  As a corollary, the Sensemaking Spectrum also suggests innovation opportunities for products and services related to business analytics. The first illustration below shows Subjects arrayed along the Sensemaking Spectrum; the second illustration presents examples of each kind of Subject.  Subjects appear in colors ranging from blue to reddish-orange, reflecting their place along the Spectrum, which indicates whether a Subject addresses more the viewpoint of systems and data (Data centric and blue), or people (User centric and orange).  This axis is shown explicitly above the Spectrum.  Annotations suggest how Subjects align with the three significant perspectives of Data, Analysis, and Business that shape business analytics activity.  This rendering makes explicit the translation and bridging function of Analysts as a role, and analysis as an activity. Subjects are best understood as fuzzy categories [http://georgelakoff.files.wordpress.com/2011/01/hedges-a-study-in-meaning-criteria-and-the-logic-of-fuzzy-concepts-journal-of-philosophical-logic-2-lakoff-19731.pdf], rather than tightly defined buckets.  For each Subject, we suggest some of the most common examples: Entities may be physical things such as named products, or locations (a building, or a city); they could be Concepts, such as satisfaction; or they could be Relationships between entities, such as the variety of possible connections that define linkage in social networks.  Likewise, Events may indicate a time and place in the dictionary sense; or they may be Transactions involving named entities; or take the form of Signals, such as ‘some Measure had some value at some time’ - what many enterprises understand as alerts.   The central story of the Spectrum is that though consumers of analytical insights (represented here by the Business perspective) need to work in terms of Subjects that are directly meaningful to their perspective — such as Themes, Plans, and Goals — the working realities of data (condition, structure, availability, completeness, cost) and the changing nature of most discovery efforts make direct engagement with source data in this fashion impossible.  Accordingly, business analytics as a domain is structured around the fundamental assumption that sense making depends on analytical transformation of data.  Analytical activity incrementally synthesizes more complex and larger scope Subjects from data in its starting condition, accumulating insight (and value) by moving through a progression of stages in which increasingly meaningful Subjects are iteratively synthesized from the data, and recombined with other Subjects.  The end goal of  ‘laddering’ successive transformations is to enable sense making from the business perspective, rather than the analytical perspective.Synthesis through laddering is typically accomplished by specialized Analysts using dedicated tools and methods. Beginning with some motivating question such as seeking opportunities to increase the efficiency (a Theme) of fulfillment processes to reach some level of profitability by the end of the year (Plan), Analysts will iteratively wrangle and transform source data Records, Values and Attributes into recognizable Entities, such as Products, that can be combined with Measures or other data into the Events (shipment of orders) that indicate the workings of the business.  More complex Subjects (to the right of the Spectrum) are composed of or make reference to less complex Subjects: a business Process such as Fulfillment will include Activities such as confirming, packing, and then shipping orders.  These Activities occur within or are conducted by organizational units such as teams of staff or partner firms (Networks), composed of Entities which are structured via Relationships, such as supplier and buyer.  The fulfillment process will involve other types of Entities, such as the products or services the business provides.  The success of the fulfillment process overall may be judged according to a sophisticated operating efficiency Model, which includes tiered Measures of business activity and health for the transactions and activities included.  All of this may be interpreted through an understanding of the operational domain of the businesses supply chain (a Domain).   We'll discuss the Spectrum in more depth in succeeding posts.

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• Five Key Strategies in Master Data Management

  - by david.butler(at)oracle.com

  Here is a very interesting Profit Magazine article on MDM: A recent customer survey reveals the deleterious effects of data fragmentation. by Trevor Naidoo, December 2010   Across industries and geographies, IT organizations have grown in complexity, whether due to mergers and acquisitions, or decentralized systems supporting functional or departmental requirements. With systems architected over time to support unique, one-off process needs, they are becoming costly to maintain, and the Internet has only further added to the complexity. Data fragmentation has become a key inhibitor in delivering flexible, user-friendly systems. The Oracle Insight team conducted a survey assessing customers' master data management (MDM) capabilities over the past two years to get a sense of where they are in terms of their capabilities. The responses, by 27 respondents from six different industries, reveal five key areas in which customers need to improve their data management in order to get better financial results. 1. Less than 15 percent of organizations surveyed understand the sources and quality of their master data, and have a roadmap to address missing data domains. Examples of the types of master data domains referred to are customer, supplier, product, financial and site. Many organizations have multiple sources of master data with varying degrees of data quality in each source -- customer data stored in the customer relationship management system is inconsistent with customer data stored in the order management system. Imagine not knowing how many places you stored your customer information, and whether a customer's address was the most up to date in each source. In fact, more than 55 percent of the respondents in the survey manage their data quality on an ad-hoc basis. It is important for organizations to document their inventory of data sources and then profile these data sources to ensure that there is a consistent definition of key data entities throughout the organization. Some questions to ask are: How do we define a customer? What is a product? How do we define a site? The goal is to strive for one common repository for master data that acts as a cross reference for all other sources and ensures consistent, high-quality master data throughout the organization. 2. Only 18 percent of respondents have an enterprise data management strategy to ensure that data is treated as an asset to the organization. Most respondents handle data at the department or functional level and do not have an enterprise view of their master data. The sales department may track all their interactions with customers as they move through the sales cycle, the service department is tracking their interactions with the same customers independently, and the finance department also has a different perspective on the same customer. The salesperson may not be aware that the customer she is trying to sell to is experiencing issues with existing products purchased, or that the customer is behind on previous invoices. The lack of a data strategy makes it difficult for business users to turn data into information via reports. Without the key building blocks in place, it is difficult to create key linkages between customer, product, site, supplier and financial data. These linkages make it possible to understand patterns. A well-defined data management strategy is aligned to the business strategy and helps create the governance needed to ensure that data stewardship is in place and data integrity is intact. 3. Almost 60 percent of respondents have no strategy to integrate data across operational applications. Many respondents have several disparate sources of data with no strategy to keep them in sync with each other. Even though there is no clear strategy to integrate the data (see #2 above), the data needs to be synced and cross-referenced to keep the business processes running. About 55 percent of respondents said they perform this integration on an ad hoc basis, and in many cases, it is done manually with the help of Microsoft Excel spreadsheets. For example, a salesperson needs a report on global sales for a specific product, but the product has different product numbers in different countries. Typically, an analyst will pull all the data into Excel, manually create a cross reference for that product, and then aggregate the sales. The exact same procedure has to be followed if the same report is needed the following month. A well-defined consolidation strategy will ensure that a central cross-reference is maintained with updates in any one application being propagated to all the other systems, so that data is synchronized and up to date. This can be done in real time or in batch mode using integration technology. 4. Approximately 50 percent of respondents spend manual efforts cleansing and normalizing data. Information stored in various systems usually follows different standards and formats, making it difficult to match the data. A customer's address can be stored in different ways using a variety of abbreviations -- for example, "av" or "ave" for avenue. Similarly, a product's attributes can be stored in a number of different ways; for example, a size attribute can be stored in inches and can also be entered as "'' ". These types of variations make it difficult to match up data from different sources. Today, most customers rely on manual, heroic efforts to match, cleanse, and de-duplicate data -- clearly not a scalable, sustainable model. To solve this challenge, organizations need the ability to standardize data for customers, products, sites, suppliers and financial accounts; however, less than 10 percent of respondents have technology in place to automatically resolve duplicates. It is no wonder, therefore, that we get communications about products we don't own, at addresses we don't reside, and using channels (like direct mail) we don't like. An all-too-common example of a potential challenge follows: Customers end up receiving duplicate communications, which not only impacts customer satisfaction, but also incurs additional mailing costs. Cleansing, normalizing, and standardizing data will help address most of these issues. 5. Only 10 percent of respondents have the ability to share data that was mastered in a master data hub. Close to 60 percent of respondents have efforts in place that profile, standardize and cleanse data manually, and the output of these efforts are stored in spreadsheets in various parts of the organization. This valuable information is not easily shared with the rest of the organization and, more importantly, this enriched information cannot be sent back to the source systems so that the data is fixed at the source. A key benefit of a master data management strategy is not only to clean the data, but to also share the data back to the source systems as well as other systems that need the information. Aside from the source systems, another key beneficiary of this data is the business intelligence system. Having clean master data as input to business intelligence systems provides more accurate and enhanced reporting.  Characteristics of Stellar MDM When deciding on the right master data management technology, organizations should look for solutions that have four main characteristics: enterprise-grade MDM performance complete technology that can be rapidly deployed and addresses multiple business issues end-to-end MDM process management with data quality monitoring and assurance pre-built MDM business relevant applications with data stores and workflows These master data management capabilities will aid in moving closer to a best-practice maturity level, delivering tremendous efficiencies and savings as well as revenue growth opportunities as a result of better understanding your customers.  Trevor Naidoo is a senior director in Industry Strategy and Insight at Oracle. 

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• Oracle SOA Suite - Highlighted Travel and Transportation Customer References

  - by Bruce Tierney

  0 0 1 1137 6483 - 54 15 7605 14.0 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:Cambria; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Next in this series on industry-specific highlights of Oracle SOA Suite customers is the Travel and Transportation industry.  If you are in the travel or transportation industry, take a look at how these Oracle SOA Suite integration customers have addressed common business requirements to enable better customer service, lower costs, and deliver new business services. For example, All Nippon Airways (ANA) has significantly lowered management costs associated with their hybrid on-premise/cloud ticketing system deployments for domestic and international flights. Their lead-time for changes or new applications has been greatly reduced compared to their old mainframe-based systems, enabling ANA to rapidly develop new services in response to changing market needs. Another example is Schneider National, a leading provider of truckload logistics, and how they have integrated Oracle E-Business Suite, Siebel CRM, Oracle Transportation Management and customers applications using Oracle SOA Suite. Schneider National has 400 BPEL processes that generate over 60 million composite instances over five SOA clusters.  Take a deeper look into any of these case studies, videos, and Oracle Magazine articles that closely align with your industry:  Customers fly and airline succeeds with an IT transformation. Company:  All Nippon Airways  Customer Oracle or Profit Magazine Article   |   Travel and Transportation   |   Published on January 06, 2014 Any successful business must ensure ongoing customer satisfaction, respond to increased competition, and minimize costs. Running a successful airline in today’s economic climate requires all of those things, as well a... Openmatics Revolutionizes Fleet Management with Standards-Based Vehicle Telematics Platform New Company:  Openmatics s.r.o.  Customer Snapshot   |   Automotive   |   Published on May 20, 2014 Openmatics uses Oracle WebCenter Portal and Oracle Application Development Framework as a foundation for Openmatics, a vehicle telematics service for next-generation fleet management. It integrated its own app shop wi... Future Proof: To keep pace with mobile, social, and location-based services, smart technologists are using middleware to innovate Company:  SFpark  Customer Oracle or Profit Magazine Article   |   Professional Services   |   Published on August 01, 2012 Oracle Fusion Middleware is at the heart of a recently completed and very ambitious project to change how people handle the challenge of finding a parking space in San Francisco, California. “Parking is a universal is... Globalia Corporación Empresarial Accelerates Hotel Bookings, Boosts Sales by 40% with In-Memory Data Grid Solution Company:  Globalia Corporación Empresarial S.A.  Customer Snapshot   |   Travel and Transportation   |   Published on April 29, 2013 Globalia Corporación Empresarial S.A. deployed Oracle Coherence to reengineer the group’s core system for hotel bookings, now serving booking requests involving 80 hotels within an average response time of 100 millise... Choice Hotels Uses Oracle SOA Suite and Oracle BPM Suite to Modernize Global IT Architecture Company:  Choice Hotels  Press Release   |   Travel and Transportation   |   Published on August 07, 2012 Choice Hotels International, one of the largest and most successful hotel franchises in the world, has implemented Oracle SOA Suite and Oracle BPM Suite. Sascar Consolidates Fleet Management Infrastructure and Accelerates Customers’ Data Access Company:  Sascar  Customer Case Study   |   Travel and Transportation   |   Published on February 07, 2014 Description – Sascar used Oracle Exadata Database Machine, Oracle Exalogic Elastic Cloud and Oracle WebLogic Suite 11g to consolidate fleet management and perform real-time vehicle tracking 4x faster. Directorate General of Civil Aviation Streamlines Key Aviation Applications Access, Improves Productivity and Reduces Maintenance Costs Company:  Directorate General of Civil Aviation (DGAC)  Customer Snapshot   |   Travel and Transportation   |   Published on May 24, 2013 With Oracle Fusion Middleware, the Directorate General of Civil Aviation (DGAC) provided its 12,500 employees a virtual office environment that integrates team workspaces, business applications, and e-mails within a n... Schneider National Implements Next-Generation IT Infrastructure to Continue Leadership in Transportation and Logistics Industry Company:  Schneider National, Inc.  Customer Snapshot   |   Travel and Transportation   |   Published on February 26, 2013 Schneider National, Inc. deployed Oracle applications, Oracle Fusion Middleware, and Oracle development tools as the foundation for its next-generation IT environment, which is driving new levels of efficiency, profit... DGAC Cuts Subscription Costs with Oracle Company:  DGAC  Video   |   Travel and Transportation   |   Published on October 31, 2012 Using Oracle WebCenter Portal, Oracle SOA Suite, and Oracle Exalogic, DGAC reduces the cost of subscriptions to newsletters and provide to its 12,500 employees a collaborative workspace portal. Asiana Airlines Builds PIP System with Oracle Solutions Company:  Asiana Airlines  Video   |   Travel and Transportation   |   Published on July 26, 2012 With Oracle Exalogic and the Oracle SOA Suite, Asiana Airlines builds a passenger service integrated platform providing various services such as integration between its interface and internal systems and a data wareho... Choice Hotels Reduces Time to Market with Oracle WebCenter Company:  Choice Hotels  Video   |   Travel and Transportation   |   Published on April 11, 2014 Using Oracle WebCenter and Oracle SOA standardization, Choice Hotels consolidated multiple platforms, reduced IT dependency and realized tremendous benefits in total cost of ownership and faster time to market support... An Interview with Schneider National's Judy Lemke Company:  Schneider National  Video   |   Travel and Transportation   |   Published on December 17, 2013 Judy Lemke talks with Mark Sunday about the challenges Schneider National faced and how they overcame them through a companywide transformational change. For more details on these case studies, you can use this pre-filtered search on “Travel and Transportation” / “Middleware” / “Service Oriented Architecture” or browse on your own at www.oracle.com/customers

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• HTG Explains: Why Does Rebooting a Computer Fix So Many Problems?

  - by Chris Hoffman

  Ask a geek how to fix a problem you’ve having with your Windows computer and they’ll likely ask “Have you tried rebooting it?” This seems like a flippant response, but rebooting a computer can actually solve many problems. So what’s going on here? Why does resetting a device or restarting a program fix so many problems? And why don’t geeks try to identify and fix problems rather than use the blunt hammer of “reset it”? This Isn’t Just About Windows Bear in mind that this soltion isn’t just limited to Windows computers, but applies to all types of computing devices. You’ll find the advice “try resetting it” applied to wireless routers, iPads, Android phones, and more. This same advice even applies to software — is Firefox acting slow and consuming a lot of memory? Try closing it and reopening it! Some Problems Require a Restart To illustrate why rebooting can fix so many problems, let’s take a look at the ultimate software problem a Windows computer can face: Windows halts, showing a blue screen of death. The blue screen was caused by a low-level error, likely a problem with a hardware driver or a hardware malfunction. Windows reaches a state where it doesn’t know how to recover, so it halts, shows a blue-screen of death, gathers information about the problem, and automatically restarts the computer for you . This restart fixes the blue screen of death. Windows has gotten better at dealing with errors — for example, if your graphics driver crashes, Windows XP would have frozen. In Windows Vista and newer versions of Windows, the Windows desktop will lose its fancy graphical effects for a few moments before regaining them. Behind the scenes, Windows is restarting the malfunctioning graphics driver. But why doesn’t Windows simply fix the problem rather than restarting the driver or the computer itself?  Well, because it can’t — the code has encountered a problem and stopped working completely, so there’s no way for it to continue. By restarting, the code can start from square one and hopefully it won’t encounter the same problem again. Examples of Restarting Fixing Problems While certain problems require a complete restart because the operating system or a hardware driver has stopped working, not every problem does. Some problems may be fixable without a restart, though a restart may be the easiest option. Windows is Slow: Let’s say Windows is running very slowly. It’s possible that a misbehaving program is using 99% CPU and draining the computer’s resources. A geek could head to the task manager and look around, hoping to locate the misbehaving process an end it. If an average user encountered this same problem, they could simply reboot their computer to fix it rather than dig through their running processes. Firefox or Another Program is Using Too Much Memory: In the past, Firefox has been the poster child for memory leaks on average PCs. Over time, Firefox would often consume more and more memory, getting larger and larger and slowing down. Closing Firefox will cause it to relinquish all of its memory. When it starts again, it will start from a clean state without any leaked memory. This doesn’t just apply to Firefox, but applies to any software with memory leaks. Internet or Wi-Fi Network Problems: If you have a problem with your Wi-Fi or Internet connection, the software on your router or modem may have encountered a problem. Resetting the router — just by unplugging it from its power socket and then plugging it back in — is a common solution for connection problems. In all cases, a restart wipes away the current state of the software . Any code that’s stuck in a misbehaving state will be swept away, too. When you restart, the computer or device will bring the system up from scratch, restarting all the software from square one so it will work just as well as it was working before. “Soft Resets” vs. “Hard Resets” In the mobile device world, there are two types of “resets” you can perform. A “soft reset” is simply restarting a device normally — turning it off and then on again. A “hard reset” is resetting its software state back to its factory default state. When you think about it, both types of resets fix problems for a similar reason. For example, let’s say your Windows computer refuses to boot or becomes completely infected with malware. Simply restarting the computer won’t fix the problem, as the problem is with the files on the computer’s hard drive — it has corrupted files or malware that loads at startup on its hard drive. However, reinstalling Windows (performing a “Refresh or Reset your PC” operation in Windows 8 terms) will wipe away everything on the computer’s hard drive, restoring it to its formerly clean state. This is simpler than looking through the computer’s hard drive, trying to identify the exact reason for the problems or trying to ensure you’ve obliterated every last trace of malware. It’s much faster to simply start over from a known-good, clean state instead of trying to locate every possible problem and fix it. Ultimately, the answer is that “resetting a computer wipes away the current state of the software, including any problems that have developed, and allows it to start over from square one.” It’s easier and faster to start from a clean state than identify and fix any problems that may be occurring — in fact, in some cases, it may be impossible to fix problems without beginning from that clean state. Image Credit: Arria Belli on Flickr, DeclanTM on Flickr     

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• Conducting Effective Web Meetings

  - by BuckWoody

  There are several forms of corporate communication. From immediate, rich communications like phones and IM messaging to historical transactions like e-mail, there are a lot of ways to get information to one or more people. From time to time, it's even useful to have a meeting. (This is where a witty picture of a guy sleeping in a meeting goes. I won't bother actually putting one here; you're already envisioning it in your mind) Most meetings are pointless, and a complete waste of time. This is the fault, completely and solely, of the organizer. It's because he or she hasn't thought things through enough to think about alternate forms of information passing. Here's the criteria for a good meeting - whether in-person or over the web: 100% of the content of a meeting should require the participation of 100% of the attendees for 100% of the time It doesn't get any simpler than that. If it doesn't meet that criteria, then don't invite that person to that meeting. If you're just conveying information and no one has the need for immediate interaction with that information (like telling you something that modifies the message), then send an e-mail. If you're a manager, and you need to get status from lots of people, pick up the phone.If you need a quick answer, use IM. I once had a high-level manager that called frequent meetings. His real need was status updates on various processes, so 50 of us would sit in a room while he asked each one of us questions. He believed this larger meeting helped us "cross pollinate ideas". In fact, it was a complete waste of time for most everyone, except in the one or two moments that they interacted with him. So I wrote some code for a Palm Pilot (which was a kind of SmartPhone but with no phone and no real graphics, but this was in the days when we had just discovered fire and the wheel, although the order of those things is still in debate) that took an average of the salaries of the people in the room (I guessed at it) and ran a timer which multiplied the number of people against the salaries. I left that running in plain sight for him, and when he asked about it, I explained how much the meetings were really costing the company. We had far fewer meetings after. Meetings are now web-enabled. I believe that's largely a good thing, since it saves on travel time and allows more people to participate, but I think the rule above still holds. And in fact, there are some other rules that you should follow to have a great meeting - and fewer of them. Be Clear About the Goal This is important in any meeting, but all of us have probably gotten an invite with a web link and an ambiguous title. Then you get to the meeting, and it's a 500-level deep-dive on something everyone expects you to know. This is unfair to the "expert" and to the participants. I always tell people that invite me to a meeting that I will be as detailed as I can - but the more detail they can tell me about the questions, the more detailed I can be in my responses. Granted, there are times when you don't know what you don't know, but the more you can say about the topic the better. There's another point here - and it's that you should have a clearly defined "win" for the meeting. When the meeting is over, and everyone goes back to work, what were you expecting them to do with the information? Have that clearly defined in your head, and in the meeting invite. Understand the Technology There are several web-meeting clients out there. I use them all, since I meet with clients all over the world. They all work differently - so I take a few moments and read up on the different clients and find out how I can use the tools properly. I do this with the technology I use for everything else, and it's important to understand it if the meeting is to be a success. If you're running the meeting, know the tools. I don't care if you like the tools or not, learn them anyway. Don't waste everyone else's time just because you're too bitter/snarky/lazy to spend a few minutes reading. Check your phone or mic. Check your video size. Install (and learn to use)  ZoomIT (http://technet.microsoft.com/en-us/sysinternals/bb897434.aspx). Format your slides or screen or output correctly. Learn to use the voting features of the meeting software, and especially it's whiteboard features. Figure out how multiple monitors work. Try a quick meeting with someone to test all this. Do this *before* you invite lots of other people to your meeting.   Use a WebCam I'm not a pretty man. I have a face fit for radio. But after attending a meeting with clients where one Microsoft person used a webcam and another did not, I'm convinced that people pay more attention when a face is involved. There are tons of studies around this, or you can take my word for it, but toss a shirt on over those pajamas and turn the webcam on. Set Up Early Whether you're attending or leading the meeting, don't wait to sign on to the meeting at the time when it starts. I can almost plan that a 10:00 meeting will actually start at 10:10 because the participants/leader is just now installing the web client for the meeting at 10:00. Sign on early, go on mute, and then wait for everyone to arrive. Mute When Not Talking No one wants to hear your screaming offspring / yappy dog / other cubicle conversations / car wind noise (are you driving in a desert storm or something?) while the person leading the meeting is trying to talk. I use the Lync software from Microsoft for my meetings, and I mute everyone by default, and then tell them to un-mute to talk to the group. Share Collateral If you have a PowerPoint deck, mail it out in case you have a tech failure. If you have a document, share it as an attachment to the meeting. Don't make people ask you for the information - that's why you're there to begin with. Even better, send it out early. "But", you say, "then no one will come to the meeting if they have the deck first!" Uhm, then don't have a meeting. Send out the deck and a quick e-mail and let everyone get on with their productive day. Set Actions At the Meeting A meeting should have some sort of outcome (see point one). That means there are actions to take, a follow up, or some deliverable. Otherwise, it's an e-mail. At the meeting, decide who will do what, when things are needed, and so on. And avoid, if at all possible, setting up another meeting, unless absolutely necessary. So there you have it. Whether it's on-premises or on the web, meetings are a necessary evil, and should be treated that way. Like politicians, you should have as few of them as are necessary to keep the roads paved and public libraries open.

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• BizTalk: Internals: the Partner Direct Ports and the Orchestration Chains

  - by Leonid Ganeline

  Partner Direct Port is one of the BizTalk hidden gems. It opens simple ways to the several messaging patterns. This article based on the Kevin Lam’s blog article. The article is pretty detailed but it still leaves several unclear pieces. So I have created a sample and will show how it works from different perspectives. Requirements We should create an orchestration chain where the messages should be routed from the first stage to the second stage. The messages should not be modified. All messages has the same message type. Common artifacts Source code can be downloaded here. It is interesting but all orchestrations use only one port type. It is possible because all ports are one-way ports and use only one operation. I have added a B orchestration. It helps to test the sample, showing all test messages in channel. The Receive shape Filter is empty. A Receive Port (R_Shema1Direct) is a plain Direct Port. As you can see, a subscription expression of this direct port has only one part, the MessageType for our test schema: A Filer is empty but, as you know, a link from the Receive shape to the Port creates this MessageType expression. I use only one Physical Receive File port to send a message to all processes. Each orchestration outputs a Trace.WriteLine(“<Orchestration Name>”). Forward Binding This sample has three orchestrations: A_1, A_21 and A_22. A_1 is a sender, A_21 and A_22 are receivers. Here is a subscription of the A_1 orchestration: It has two parts A MessageType. The same was for the B orchestration. A ReceivePortID. There was no such parameter for the B orchestration. It was created because I have bound the orchestration port with Physical Receive File port. This binding means the PortID parameter is added to the subscription. How to set up the ports? All ports involved in the message exchange should be the same port type. It forces us to use the same operation and the same message type for the bound ports. This step as absolutely contra-intuitive. We have to choose a Partner Orchestration parameter for the sending orchestration, A_1. The first strange thing is it is not a partner orchestration we have to choose but an orchestration port. But the most strange thing is we have to choose exactly this orchestration and exactly this port.It is not a port from the partner, receive orchestrations, A_21 or A_22, but it is A_1 orchestration and S_SentFromA_1 port. Now we have to choose a Partner Orchestration parameter for the received orchestrations, A_21 and A_22. Nothing strange is here except a parameter name. We choose the port of the sender, A_1 orchestration and S_SentFromA_1 port. As you can see the Partner Orchestration parameter for the sender and receiver orchestrations is the same. Testing I dropped a test file in a file folder. There we go: A dropped file was received by B and by A_1 A_1 sent a message forward. A message was received by B, A_21, A_22 Let’s look at a context of a message sent by A_1 on the second step: A MessageType part. It is quite expected. A PartnerService, a ParnerPort, an Operation. All those parameters were set up in the Partner Orchestration parameter on both bound ports.     Now let’s see a subscription of the A_21 and A_22 orchestrations. Now it makes sense. That’s why we have chosen such a strange value for the Partner Orchestration parameter of the sending orchestration. Inverse Binding This sample has three orchestrations: A_11, A_12 and A_2. A_11 and A_12 are senders, A_2 is receiver. How to set up the ports? All ports involved in the message exchange should be the same port type. It forces us to use the same operation and the same message type for the bound ports. This step as absolutely contra-intuitive. We have to choose a Partner Orchestration parameter for a receiving orchestration, A_2. The first strange thing is it is not a partner orchestration we have to choose but an orchestration port. But the most strange thing is we have to choose exactly this orchestration and exactly this port.It is not a port from the partner, sent orchestrations, A_11 or A_12, but it is A_2 orchestration and R_SentToA_2 port. Now we have to choose a Partner Orchestration parameter for the sending orchestrations, A_11 and A_12. Nothing strange is here except a parameter name. We choose the port of the sender, A_2 orchestration and R_SentToA_2 port. Testing I dropped a test file in a file folder. There we go: A dropped file was received by B, A_11 and by A_12 A_11 and A_12 sent two messages forward. The messages were received by B, A_2 Let’s see what was a context of a message sent by A_1 on the second step: A MessageType part. It is quite expected. A PartnerService, a ParnerPort, an Operation. All those parameters were set up in the Partner Orchestration parameter on both bound ports. Here is a subscription of the A_2 orchestration. Models I had a hard time trying to explain the Partner Direct Ports in simple terms. I have finished with this model: Forward Binding Receivers know a Sender. Sender doesn’t know Receivers. Publishers know a Subscriber. Subscriber doesn’t know Publishers. 1 –> 1 1 –> M Inverse Binding Senders know a Receiver. Receiver doesn’t know Senders. Subscribers know a Publisher. Publisher doesn’t know Subscribers. 1 –> 1 M –> 1 Notes   Orchestration chain It’s worth to note, the Partner Direct Port Binding creates a chain opened from one side and closed from another. The Forward Binding: A new Receiver can be added at run-time. The Sender can not be changed without design-time changes in Receivers. The Inverse Binding: A new Sender can be added at run-time. The Receiver can not be changed without design-time changes in Senders.

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• Agilist, Heal Thyself!

  - by Dylan Smith

  I’ve been meaning to blog about a great experience I had earlier in the year at Prairie Dev Con Calgary.  Myself and Steve Rogalsky did a session that we called “Agilist, Heal Thyself!”.  We used a format that was new to me, but that Steve had seen used at another conference.  What we did was start by asking the audience to give us a list of challenges they had had when adopting agile.  We wrote them all down, then had everybody vote on the most interesting ones.  Then we split into two groups, and each group was assigned one of the agile challenges.  We had 20 minutes to discuss the challenge, and suggest solutions or approaches to improve things.  At the end of the 20 minutes, each of the groups gave a brief summary of their discussion and learning's, then we mixed up the groups and repeated with another 2 challenges. The 2 groups I was part of had some really interesting discussions, and suggestions: Unfinished Stories at the end of Sprints The first agile challenge we tackled, was something that every single Scrum team I have worked with has struggled with.  What happens when you get to the end of a Sprint, and there are some stories that are only partially completed.  The team in question was getting very de-moralized as they felt that every Sprint was a failure as they never had a set of fully completed stories. How do you avoid this? and/or what do you do when it happens? There were 2 pieces of advice that were well received: 1. Try to bring stories to completion before starting new ones.  This is advice I give all my Scrum teams.  If you have a 3-week sprint, what happens all too often is you get to the end of week 2, and a lot of stories are almost done; but almost none are completely done.  This is a Bad Thing.  I encourage the teams I work with to only start a new story as a very last resort.  If you finish your task look at the stories in progress and see if there’s anything you can do to help before moving onto a new story.  In the daily standup, put a focus on seeing what stories got completed yesterday, if a few days go by with none getting completed, be sure this fact is visible to the team and do something about it.  Something I’ve been doing recently is introducing WIP (Work In Progress) limits while using Scrum.  My current team has 2-week sprints, and we usually have about a dozen or stories in a sprint.  We instituted a WIP limit of 4 stories.  If 4 stories have been started but not finished then nobody is allowed to start new stories.  This made it obvious very quickly that our QA tasks were our bottleneck (we have 4 devs, but only 1.5 testers).  The WIP limit forced the developers to start to pickup QA tasks before moving onto the next dev tasks, and we ended our sprints with many more stories completely finished than we did before introducing WIP limits. 2. Rather than using time-boxed sprints, why not just do away with them altogether and go to a continuous flow type approach like KanBan.  Limit WIP to keep things under control, but don’t have a fixed time box at the end of which all tasks are supposed to be done.  This eliminates the problem almost entirely.  At some points in the project (releases) you need to be able to burn down all the half finished stories to get a stable release build, but this probably occurs less often than every sprint, and there are alternative approaches to achieve it using branching strategies rather than forcing your team to try to get to Zero WIP every 2-weeks (e.g. when you are ready for a release, create a new branch for any new stories, but finish all existing stories in the current branch and release it). Trying to Introduce Agile into a team with previous Bad Agile Experiences One of the agile adoption challenges somebody described, was he was in a leadership role on a team he had recently joined – lets call him Dave.  This team was currently very waterfall in their ALM process, but they were about to start on a new green-field project.  Dave wanted to use this new project as an opportunity to do things the “right way”, using an Agile methodology like Scrum, adopting TDD, automated builds, proper branching strategies, etc.  The problem he was facing is everybody else on the team had previously gone through an “Agile Adoption” that was a horrible failure.  Dave blamed this failure on the consultant brought in previously to lead this agile transition, but regardless of the reason, the team had very negative feelings towards agile, and was very resistant to trying it out again.  Dave possibly had the authority to try to force the team to adopt Agile practices, but we all know that doesn’t work very well.  What was Dave to do? Ultimately, the best advice was to question *why* did Dave want to adopt all these various practices. Rather than trying to convince his team that these were the “right way” to run a dev project, and trying to do a Big Bang approach to introducing change.  He would be better served by identifying problems the team currently faces, have a discussion with the team to get everybody to agree that specific problems existed, then have an open discussion about ways to address those problems.  This way Dave could incrementally introduce agile practices, and he doesn’t even need to identify them as “agile” practices if he doesn’t want to.  For example, when we discussed with Dave, he said probably the teams biggest problem was long periods without feedback from users, then finding out too late that the software is not going to meet their needs.  Rather than Dave jumping right to introducing Scrum and all it entails, it would be easier to get buy-in from team if he framed it as a discussion of existing problems, and brainstorming possible solutions.  And possibly most importantly, don’t try to do massive changes all at once with a team that has not bought-into those changes.  Taking an incremental approach has a greater chance of success. I see something similar in my day job all the time too.  Clients who for one reason or another claim to not be fans of agile (or not ready for agile yet).  But then they go on to ask me to help them get shorter feedback cycles, quicker delivery cycles, iterative development processes, etc.  It’s kind of funny at times, sometimes you just need to phrase the suggestions in terms they are using and avoid the word “agile”. PS – I haven’t blogged all that much over the past couple of years, but in an attempt to motivate myself, a few of us have accepted a blogger challenge.  There’s 6 of us who have all put some money into a pool, and the agreement is that we each need to blog at least once every 2-weeks.  The first 2-week period that we miss we’re eliminated.  Last person standing gets the money.  So expect at least one blog post every couple of weeks for the near future (I hope!).  And check out the blogs of the other 5 people in this blogger challenge: Steve Rogalsky: http://winnipegagilist.blogspot.ca Aaron Kowall: http://www.geekswithblogs.net/caffeinatedgeek Tyler Doerkson: http://blog.tylerdoerksen.com David Alpert: http://www.spinthemoose.com Dave White: http://www.agileramblings.com (note: site not available yet.  should be shortly or he owes me some money!)

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• Let your Signature Experience drive IT-decision making

  - by Tania Le Voi

  Today’s CIO job description:  ‘’Align IT infrastructure and solutions with business goals and objectives ; AND while doing so reduce costs; BUT ALSO, be innovative, ensure the architectures are adaptable and agile as we need to act today on the changes that we may request tomorrow.”   Sound like an unachievable request? The fact is, reality dictates that CIO’s are put under this type of pressure to deliver more with less. In a past career phase I spent a few years as an IT Relationship Manager for a large Insurance company. This is a role that we see all too infrequently in many of our customers, and it’s a shame.  The purpose of this role was to build a bridge, a relationship between IT and the business. Key to achieving that goal was to ensure the same language was being spoken and more importantly that objectives were commonly understood - hence service and projects were delivered to time, to budget and actually solved the business problems. In reality IT and the business are already married, but the relationship is most often defined as ‘supplier’ of IT rather than a ‘trusted partner’. To deliver business value they need to understand how to work together effectively to attain this next level of partnership. The Business cannot compete if they do not get a new product to market ahead of the competition, or for example act in a timely manner to address a new industry problem such as a legislative change. An even better example is when the Application or Service fails and the Business takes a hit by bad publicity, being trending topics on social media and losing direct revenue from online channels. For this reason alone Business and IT need the alignment of their priorities and deliverables now more than ever! Take a look at Forrester’s recent study that found ‘many IT respondents considering themselves to be trusted partners of the business but their efforts are impaired by the inadequacy of tools and organizations’.  IT Meet the Business; Business Meet IT So what is going on? We talk about aligning the business with IT but the reality is it’s difficult to do. Like any relationship each side has different goals and needs and language can be a barrier; business vs. technology jargon! What if we could translate the needs of both sides into actionable information, backed by data both sides understand, presented in a meaningful way?  Well now we can with the Business-Driven Application Management capabilities in Oracle Enterprise Manager 12cR2! Enterprise Manager’s Business-Driven Application Management capabilities provide the information that IT needs to understand the impact of its decisions on business criteria.  No longer does IT need to be focused solely on speeds and feeds, performance and throughput – now IT can understand IT’s impact on business KPIs like inventory turns, order-to-cash cycle, pipeline-to-forecast, and similar.  Similarly, now the line of business can understand which IT services are most critical for the KPIs they care about. There are a good deal of resources on Oracle Technology Network that describe the functionality of these products, so I won’t’ rehash them here.  What I want to talk about is what you do with these products. What’s next after we meet? Where do you start? Step 1:  Identify the Signature Experience. This is THE business process (or set of processes) that is core to the business, the one that drives the economic engine, the process that a customer recognises the company brand for, reputation, the customer experience, the process that a CEO would state as his number one priority. The crème de la crème of your business! Once you have nailed this it gets easy as Enterprise Manager 12c makes it easy. Step 2:  Map the Signature Experience to underlying IT.  Taking the signature experience, map out the touch points of the components that play a part in ensuring this business transaction is successful end to end, think of it like mapping out a critical path; the applications, middleware, databases and hardware. Use the wealth of Enterprise Manager features such as Systems, Services, Business Application Targets and Business Transaction Management (BTM) to assist you. Adding Real User Experience Insight (RUEI) into the mix will make the end to end customer satisfaction story transparent. Work with the business and define meaningful key performance indicators (KPI’s) and thresholds to enable you to report and action upon. Step 3:  Observe the data over time.  You now have meaningful insight into every step enabling your signature experience and you understand the implication of that experience on your underlying IT.  Watch if for a few months, see what happens and reconvene with your business stakeholders and set clear and measurable targets which can re-define service levels.  Step 4:  Change the information about which you and the business communicate.  It’s amazing what happens when you and the business speak the same language.  You’ll be able to make more informed business and IT decisions. From here IT can identify where/how budget is spent whether on the level of support, performance, capacity, HA, DR, certification etc. IT SLA’s no longer need be focused on metrics such as %availability but structured around business process requirements. The power of this way of thinking doesn’t end here. IT staff get to see and understand how their own role contributes to the business making them accountable for the business service. Take a step further and appraise your staff on the business competencies that are linked to the service availability. For the business, the language barrier is removed by producing targeted reports on the signature experience core to the business and therefore key to the CEO. Chargeback or show back becomes easier to justify as the ‘cost of day per outage’ can be more easily calculated; the business will be able to translate the cost to the business to the cost/value of the underlying IT that supports it. Used this way, Oracle Enterprise Manager 12c is a key enabler to a harmonious relationship between the end customer the business and IT to deliver ultimate service and satisfaction. Just engage with the business upfront, make the signature experience visible and let Enterprise Manager 12c do the rest. In the next blog entry we will cover some of the Enterprise Manager features mentioned to enable you to implement this new way of working.  

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• Simplifying Human Capital Management with Mobile Applications

  - by HCM-Oracle

  By Aaron Green If you're starting to think 'mobility' is a recurring theme in your reading, you'd be right. For those who haven't started to build organisational capabilities to leverage it, it's fair to say you're late to the party. The good news: better late than never. Research firm eMarketer says the worldwide smartphone audience will total 1.75 billion this year, while communications technology and services provider Ericsson suggests smartphones will triple to 5.6 billion globally by 2019. It should be no surprise, smart phone adoption is reaching the farthest corners of the globe; the subsequent impact of enterprise applications enabled by these devices is driving business performance improvement and will continue to do so. Companies using advanced workforce analytics can add significantly to the bottom line, while impacting customer satisfaction, quality and productivity. It's a statement that makes most business leaders sit forward in their chairs. Achieving these three standards is like sipping The Golden Elixir for the business world. No-one would argue their importance. So what are 'advanced workforce analytics?' Simply, they're unprecedented access to workforce trends and performance markers. Many are made possible by a mobile world and the enterprise applications that come with it on smart devices. Some refer to it as 'the consumerisation of IT'. As this phenomenon has matured and become more widely appreciated it has impacted the spectrum of functional units within an enterprise differently, but powerfully. Whether it's sales, HR, marketing, IT, or operations, all have benefited from a more mobile approach. It has been the catalyst for improvement in, and management of, the employee experience. The net result of which is happier customers. The obvious benefits but the lesser realised impact Most people understand that mobility allows for greater efficiency and productivity, collaboration and flexibility, but how that translates into business outcomes within the various functional groups is lesser known. In actuality mobility has helped galvanise partnerships between cross-functional groups within the enterprise. Where in some quarters it was once feared mobility could fragment a workforce, its rallying cry of support is coming from what you might describe as an unlikely source - HR. As the bedrock of an enterprise, it is conceivable HR might contemplate the possible negative impact of a mobile workforce that no-longer sits in an office, at the same desks every day. After all, who would know what they were doing or saying? How would they collaborate? It's reasonable to see why HR might have a legitimate claim to try and retain as much 'perceived control' as possible. The reality however is mobility has emancipated human capital and its management. Mobility and enterprise applications are expediting decision making. Google calls it Zero Moment of Truth, or ZMOT. It enables smoother operation and can contribute to faster growth. From a collaborative perspective, with the growing use of enterprise social media, which in many cases is being driven by HR, workforce planning and the tangible impact of change is much easier to map. This in turn provides a platform from which individuals and teams can thrive. With more agility and ability to anticipate, staff satisfaction and retention is higher, and real time feedback constant. The management team can save time, energy and costs with more accurate data, which is then intelligently applied across the workforce to truly engage with staff, customers and partners. From a human capital management (HCM) perspective, mobility can help you close the loop on true talent management. It can enhance what managers can offer and what employees can provide in return. It can create nested relationships and powerful partnerships. IT and HR - partners and stewards of mobility One effect of enterprise mobility is an evolution in the nature of the relationship between HR and IT from one of service provision to partnership. The reason for the dynamic shift is largely due to the 'bring your own device' (BYOD) movement, which is transitioning to a 'bring your own application' (BYOA) scenario. As enterprise technology has in some ways reverse-engineered its solutions to help manage this situation, the partnership between IT (the functional owner) and HR (the strategic enabler) is deeply entrenched. And it has to be. The CIO and the HR leader are faced with compliance and regulatory issues and concerns around information security and personal privacy on a daily basis, complicated by global reach and varied domestic legislation. There are tens of thousands of new mobile apps entering the market each month and, unlike many consumer applications which get downloaded but are often never opened again after initial perusal, enterprise applications are being relied upon by functional groups, not least by HR to enhance people management. It requires a systematic approach across all applications in use within the enterprise in order to ensure they're used to best effect. No turning back, and no desire to With real time analytics on performance and the ability for immediate feedback, there is no turning back for managers. In my experience with Oracle, our customers' operational efficiency is at record levels. It's clear as a result of the combination of individual KPIs and organisational goals, CIOs have been able to give HR leaders the ability to build predictive models that feed into an enterprise organisations' evolving strategy. It also helps them ensure regulatory compliance much more easily. Once an arduous task, with mobile enabled automation and quality data, compliance is simpler. Their world has changed for the better. For the CIO, mobility also assists them to optimise performance. While it doesn't come without challenges, mobile-enabled applications and the native experience users have with them means employees don't need high-level technical expertise to train users. It reduces the training and engagement required from the IT team so they can focus on other things that deliver value to the bottom line; all the while lowering the cost of assets and related maintenance work by simplifying processes. Rewards of a mobile enterprise outweigh risks With mobile tools allowing us to increasingly integrate our personal and professional lives, terms like "office hours" are becoming irrelevant, so work/life balance is a cultural must. Enterprises are expected to offer tools that enable workers to access information from anywhere, at any time, from any device. Employees want simplicity and convenience but it doesn't stop at private enterprise. This is a societal shift. Governments, which traditionally have been known to be slower to adopt newer technology, are also offering support for local businesses to go mobile. Several state government websites have advice on how to create mobile apps and more. And as recently as last week the Victorian Minister for Technology Gordon Rich-Phillips unveiled his State government's ICT roadmap for the next two years, which details an increased use of the public cloud, as well as mobile communications, and improved access to online data-sets. Tech giants are investing significantly in solutions designed to simplify mobile deployment and enablement. The mobility trend is creating a wave of change in the industry and driving transformation in the enterprise. If you're not on that wave, the business risk continues to rise as your competitiveness drops. Aaron is the Vice President of HCM Strategy at Oracle Corporation where he is responsible for researching and identifying emerging trends in the practice of Human Resources and works to deliver industry-leading technology solutions. Other responsibilities include, ownership of Oracle's innovative HCM solutions across JAPAC and enabling organisations to transform and modernise their workforce tools. Follow him on Twitter @aaronjgreen

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• Delight and Excite

  - by Applications User Experience

  Mick McGee, CEO & President, EchoUser Editor’s Note: EchoUser is a User Experience design firm in San Francisco and a member of the Oracle Usability Advisory Board. Mick and his staff regularly consult on Oracle Applications UX projects. Being part of a user experience design firm, we have the luxury of working with a lot of great people across many great companies. We get to help people solve their problems.  At least we used to. The basic design challenge is still the same; however, the goal is not necessarily to solve “problems” anymore; it is, “I want our products to delight and excite!” The question for us as UX professionals is how to design to those goals, and then how to assess them from a usability perspective. I’m not sure where I first heard “delight and excite” (A book? blog post? Facebook  status? Steve Jobs quote?), but now I hear these listed as user experience goals all the time. In particular, somewhat paradoxically, I routinely hear them in enterprise software conversations. And when asking these same enterprise companies what will make the project successful, we very often hear, “Make it like Apple.” In past days, it was “make it like Yahoo (or Amazon or Google“) but now Apple is the common benchmark. Steve Jobs and Apple were not secrets, but with Jobs’ passing and Apple becoming the world’s most valuable company in the last year, the impact of great design and experience is suddenly very widespread. In particular, users’ expectations have gone way up. Being an enterprise company is no shield to the general expectations that users now have, for all products. Designing a “Minimum Viable Product” The user experience challenge has historically been, to echo the words of Eric Ries (author of Lean Startup) , to create a “minimum viable product”: the proverbial, “make it good enough”. But, in our profession, the “minimum viable” part of that phrase has oftentimes, unfortunately, referred to the design and user experience. Technology typically dominated the focus of the biggest, most successful companies. Few have had the laser focus of Apple to also create and sell design and user experience alongside great technology. But now that Apple is the most valuable company in the world, copying their success is a common undertaking. Great design is now a premium offering that everyone wants, from the one-person startup to the largest companies, consumer and enterprise. This emerging business paradigm will have significant impact across the user experience design process and profession. One area that particularly interests me is, how are we going to evaluate these new emerging “delight and excite” experiences, which are further customized to each particular domain? How to Measure “Delight and Excite” Traditional usability measures of task completion rate, assists, time, and errors are still extremely useful in many situations; however, they are too blunt to offer much insight into emerging experiences “Satisfaction” is usually assessed in user testing, in roughly equivalent importance to the above objective metrics. Various surveys and scales have provided ways to measure satisfying UX, with whatever questions they include. However, to meet the demands of new business goals and keep users at the center of design and development processes, we have to explore new methods to better capture custom-experience goals and emotion-driven user responses. We have had success assessing custom experiences, including “delight and excite”, by employing a variety of user testing methods that tend to combine formative and summative techniques (formative being focused more on identifying usability issues and ways to improve design, and summative focused more on metrics). Our most successful tool has been one we’ve been using for a long time, Magnitude Estimation Technique (MET). But it’s not necessarily about MET as a measure, rather how it is created. Caption: For one client, EchoUser did two rounds of testing.  Each test was a mix of performing representative tasks and gathering qualitative impressions. Each user participated in an in-person moderated 1-on-1 session for 1 hour, using a testing set-up where they held the phone. The primary goal was to identify usability issues and recommend design improvements. MET is based on a definition of the desired experience, which users will then use to rate items of interest (usually tasks in a usability test). In other words, a custom experience definition needs to be created. This can then be used to measure satisfaction in accomplishing tasks; “delight and excite”; or anything else from strategic goals, user demands, or elsewhere. For reference, our standard MET definition in usability testing is: “User experience is your perception of how easy to use, well designed and productive an interface is to complete tasks.” Articulating the User Experience We’ve helped construct experience definitions for several clients to better match their business goals. One example is a modification of the above that was needed for a company that makes medical-related products: “User experience is your perception of how easy to use, well-designed, productive and safe an interface is for conducting tasks. ‘Safe’ is how free an environment (including devices, software, facilities, people, etc.) is from danger, risk, and injury.” Another example is from a company that is pushing hard to incorporate “delight” into their enterprise business line: “User experience is your perception of a product’s ease of use and learning, satisfaction and delight in design, and ability to accomplish objectives.” I find the last one particularly compelling in that there is little that identifies the experience as being for a highly technical enterprise application. That definition could easily be applied to any number of consumer products. We have gone further than the above, including “sexy” and “cool” where decision-makers insisted they were part of the desired experience. We also applied it to completely different experiences where the “interface” was, for example, riding public transit, the “tasks” were train rides, and we followed the participants through the train-riding journey and rated various aspects accordingly: “A good public transportation experience is a cost-effective way of reliably, conveniently, and safely getting me to my intended destination on time.” To construct these definitions, we’ve employed both bottom-up and top-down approaches, depending on circumstances. For bottom-up, user inputs help dictate the terms that best fit the desired experience (usually by way of cluster and factor analysis). Top-down depends on strategic, visionary goals expressed by upper management that we then attempt to integrate into product development (e.g., “delight and excite”). We like a combination of both approaches to push the innovation envelope, but still be mindful of current user concerns. Hopefully the idea of crafting your own custom experience, and a way to measure it, can provide you with some ideas how you can adapt your user experience needs to whatever company you are in. Whether product-development or service-oriented, nearly every company is ultimately providing a user experience. The Bottom Line Creating great experiences may have been popularized by Steve Jobs and Apple, but I’ll be honest, it’s a good feeling to be moving from “good enough” to “delight and excite,” despite the challenge that entails. In fact, it’s because of that challenge that we will expand what we do as UX professionals to help deliver and assess those experiences. I’m excited to see how we, Oracle, and the rest of the industry will live up to that challenge.

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• Making Those PanelBoxes Behave

  - by Duncan Mills

  I have a little problem to solve earlier this week - misbehaving <af:panelBox> components... What do I mean by that? Well here's the scenario, I have a page fragment containing a set of panelBoxes arranged vertically. As it happens, they are stamped out in a loop but that does not really matter. What I want to be able to do is to provide the user with a simple UI to close and open all of the panelBoxes in concert. This could also apply to showDetailHeader and similar items with a disclosed attrubute, but in this case it's good old panelBoxes.  Ok, so the basic solution to this should be self evident. I can set up a suitable scoped managed bean that the panelBoxes all refer to for their disclosed attribute state. Then the open all / close commandButtons in the UI can simply set the state of that bean for all the panelBoxes to pick up via EL on their disclosed attribute. Sound OK? Well that works basically without a hitch, but turns out that there is a slight problem and this is where the framework is attempting to be a little too helpful. The issue is that is the user manually discloses or hides a panelBox then that will override the value that the EL is setting. So for example. I start the page with all panelBoxes collapsed, all set by the EL state I'm storing on the session I manually disclose panelBox no 1. I press the Expand All button - all works as you would hope and all the panelBoxes are now disclosed, including of course panelBox 1 which I just expanded manually. Finally I press the Collapse All button and everything collapses except that first panelBox that I manually disclosed.  The problem is that the component remembers this manual disclosure and that overrides the value provided by the expression. If I change the viewId (navigate away and back) then the panelBox will start to behave again, until of course I touch it again! Now, the more astute amoungst you would think (as I did) Ah, sound like the MDS personalizaton stuff is getting in the way and the solution should simply be to set the dontPersist attribute to disclosed | ALL. Alas this does not fix the issue.  After a little noodling on the best way to approach this I came up with a solution that works well, although if you think of an alternative way do let me know. The principle is simple. In the disclosureListener for the panelBox I take a note of the clientID of the panelBox component that has been touched by the user along with the state. This all gets stored in a Map of Booleans in ViewScope which is keyed by clientID and stores the current disclosed state in the Boolean value.  The listener looks like this (it's held in a request scope backing bean for the page): public void handlePBDisclosureEvent(DisclosureEvent disclosureEvent) { String clientId = disclosureEvent.getComponent().getClientId(FacesContext.getCurrentInstance()); boolean state = disclosureEvent.isExpanded(); pbState.addTouchedPanelBox(clientId, state); } The pbState variable referenced here is a reference to the bean which will hold the state of the panelBoxes that lives in viewScope (recall that everything is re-set when the viewid is changed so keeping this in viewScope is just fine and cleans things up automatically). The addTouchedPanelBox() method looks like this: public void addTouchedPanelBox(String clientId, boolean state) { //create the cache if needed this is just a Map<String,Boolean> if (_touchedPanelBoxState == null) { _touchedPanelBoxState = new HashMap<String, Boolean>(); } // Simply put / replace _touchedPanelBoxState.put(clientId, state); } So that's the first part, we now have a record of every panelBox that the user has touched. So what do we do when the Collapse All or Expand All buttons are pressed? Here we do some JavaScript magic. Basically for each clientID that we have stored away, we issue a client side disclosure event from JavaScript - just as if the user had gone back and changed it manually. So here's the Collapse All button action: public String CloseAllAction() { submitDiscloseOverride(pbState.getTouchedClientIds(true), false); _uiManager.closeAllBoxes(); return null; }  The _uiManager.closeAllBoxes() method is just manipulating the master-state that all of the panelBoxes are bound to using EL. The interesting bit though is the line:  submitDiscloseOverride(pbState.getTouchedClientIds(true), false); To break that down, the first part is a call to that viewScoped state holder to ask for a list of clientIDs that need to be "tweaked": public String getTouchedClientIds(boolean targetState) { StringBuilder sb = new StringBuilder(); if (_touchedPanelBoxState != null && _touchedPanelBoxState.size() > 0) { for (Map.Entry<String, Boolean> entry : _touchedPanelBoxState.entrySet()) { if (entry.getValue() == targetState) { if (sb.length() > 0) { sb.append(','); } sb.append(entry.getKey()); } } } return sb.toString(); } You'll notice that this method only processes those panelBoxes that will be in the wrong state and returns those as a comma separated list. This is then processed by the submitDiscloseOverride() method: private void submitDiscloseOverride(String clientIdList, boolean targetDisclosureState) { if (clientIdList != null && clientIdList.length() > 0) { FacesContext fctx = FacesContext.getCurrentInstance(); StringBuilder script = new StringBuilder(); script.append("overrideDiscloseHandler('"); script.append(clientIdList); script.append("',"); script.append(targetDisclosureState); script.append(");"); Service.getRenderKitService(fctx, ExtendedRenderKitService.class).addScript(fctx, script.toString()); } } This method constructs a JavaScript command to call a routine called overrideDiscloseHandler() in a script attached to the page (using the standard <af:resource> tag). That method parses out the list of clientIDs and sends the correct message to each one: function overrideDiscloseHandler(clientIdList, newState) { AdfLogger.LOGGER.logMessage(AdfLogger.INFO, "Disclosure Hander newState " + newState + " Called with: " + clientIdList); //Parse out the list of clientIds var clientIdArray = clientIdList.split(','); for (var i = 0; i < clientIdArray.length; i++){ var panelBox = flipPanel = AdfPage.PAGE.findComponentByAbsoluteId(clientIdArray[i]); if (panelBox.getComponentType() == "oracle.adf.RichPanelBox"){ panelBox.broadcast(new AdfDisclosureEvent(panelBox, newState)); } }  }  So there you go. You can see how, with a few tweaks the same code could be used for other components with disclosure that might suffer from the same problem, although I'd point out that the behavior I'm working around here us usually desirable. You can download the running example (11.1.2.2) from here. 

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• Azure Task Scheduling Options

  - by charlie.mott

  Currently, the Azure PaaS does not offer a distributed\resilient task scheduling service.  If you do want to host a task scheduling product\solution off-premise (and ideally use Azure), what are your options? PaaS Option 1: Worker Roles Use a worker role to schedule and execute actions at specific time periods.  There are a few frameworks available to assist with this: http://azuretoolkit.codeplex.com https://github.com/Lokad/lokad-cloud/wiki/TaskScheduler http://blog.smarx.com/posts/building-a-task-scheduler-in-windows-azure - This addresses a slightly different set of requirements. It’s a more dynamic approach for queuing up tasks, but not repeatable tasks (e.g. daily). I found the Azure Toolkit option the most simple to implement.  Step 1 : Create a domain entity implementing IJob for each job to schedule.  In this sample, I asynchronously call a WCF service method. 1: namespace Acme.WorkerRole.Jobs 2: { 3: using AzureToolkit; 4: using ScheduledTasksService; 5: 6: public class UploadEmployeesJob : IJob 7: { 8: public void Run() 9: { 10: // Call Tasks Service 11: var client = new ScheduledTasksServiceClient("BasicHttpBinding_IScheduledTasksService"); 12: client.UploadEmployees(); 13: client.Close(); 14: } 15: } 16: } Step 2 : In the worker role run method, add the jobs to the toolkit engine. 1: namespace Acme.WorkerRole 2: { 3: using AzureToolkit.Engine; 4: using Jobs; 5:   6: public class WorkerRole : WorkerRoleEntryPoint 7: { 8: public override void Run() 9: { 10: var engine = new CloudEngine(); 11:   12: // Add Scheduled Jobs (using CronJob syntax - see http://www.adminschoice.com/crontab-quick-reference). 13:   14: // 1. Upload Employee job - 8.00 PM every weekday (Mon-Fri) 15: engine.WithJobScheduler().ScheduleJob<UploadEmployeesJob>(c => { c.CronSchedule = "0 20 * * 1-5"; }); 16: // 2. Purge Data job - 10 AM every Saturday 17: engine.WithJobScheduler().ScheduleJob<PurgeDataJob>(c => { c.CronSchedule = "0 10 * * 6"; }); 18: // 3. Process Exceptions job - Every 5 minutes 19: engine.WithJobScheduler().ScheduleJob<ProcessExceptionsJob>(c => { c.CronSchedule = "*/5 * * * *"; }); 20:   21: engine.Run(); 22: base.Run(); 23: } 24: } 25: } Pros Cons Azure Toolkit option is simple to implement. For the AzureToolkit option, you are limited to a single worker role.  Otherwise, the jobs will be executed multiple times, once for each worker role instance.   Paying for a continuously running worker role, even if it just processes a single job once a week.  If you only have a few scheduled tasks to run calling asynchronous services hosted in different web roles, an extra small worker role likely to be sufficient.  However, for an extra small worker role this still costs $14.40/month (03/09/2012). Option 2: Use Scheduled Task on Azure Web Role calling a console app Setup a Windows Scheduled Task on the Azure Web Role. This calls a console application that calls the WCF service methods that run the task actions. This design is described here: http://www.ronaldwidha.net/2011/02/23/cron-job-on-azure-using-scheduled-task-on-a-web-role-to-replace-azure-worker-role-for-background-job/ http://www.voiceoftech.com/swhitley/index.php/2011/07/windows-azure-task-scheduler/ http://devlicio.us/blogs/vinull/archive/2011/10/23/moving-to-azure-worker-roles-for-nothing-and-tasks-for-free.aspx Pros Cons Fairly easy to implement. Supportability - I RDC’ed onto the Azure server and stopped the scheduled task. I then rebooted the machine and the task was re-started. I also tried deleting the task and rebooting, the same thing occurred. The only way to permanently guarantee that a task is disabled is to do a fresh deployment. I think this is a major supportability concern.   Saleability - multiple instances would trigger multiple tasks. You can only have one instance for the scheduled task web role. The guidance implements setup of the scheduled task as part of a web role instance. But if you have more than one instance in a web role, the task will be triggered multiple times for each scheduled action (once per machine). Workaround: If we wanted to use scheduled tasks for another client with a saleable WCF service, then we could include the console & tasks scripts in a separate web role (e.g. a empty WCF service with no real purpose to it). SaaS Option 3: Azure Marketplace I thought that someone might be offering this type of service via the Azure marketplace. At the point of writing this blog post, I did not find anyone doing so. https://datamarket.azure.com/ Pros Cons   Nobody currently offers this on the Azure Marketplace. Option 4: Online Job Scheduling Service Provider There are plenty of online providers that offer this type of service on a pay-as-you-go approach.  Some of these are free for small usage.   Many of these providers are listed here: http://en.wikipedia.org/wiki/Webcron Pros Cons No bespoke development for scheduler. Reliance on third party. IaaS Option 5: Setup Scheduling Software on Azure IaaS VM’s One of job scheduling software offerings could be installed and configured on Azure VM’s.  A list of software options is listed here: http://en.wikipedia.org/wiki/List_of_job_scheduler_software Pros Cons Enterprise distributed\resilient task scheduling service VM Setup and maintenance   Software Licence Costs Option 6: VM Gallery A the time of writing this blog post, I did not spot a VM in the gallery that included pre-installation of any of the above software options. Pros Cons   No current VM template. Summary For my current project that had a small handful of tasks to schedule with a limited project budget I chose option 1 (a worker role using the Azure Toolkit to schedule tasks).  If I was building an enterprise scale solution for the future, options 4 and 5 are currently worthy of consideration. Hopefully, Microsoft will include tasks scheduling in the future as part of their PaaS offerings.

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• Webcast Q&A: ING on How to Scale Role Management and Compliance

  - by Tanu Sood

  Thanks to all who attended the live webcast we hosted on ING: Scaling Role Management and Access Certifications to Thousands of Applications on Wed, April 11th. Those of you who couldn’t join us, the webcast replay is now available. Many thanks to our guest speaker, Mark Robison, Enterprise Architect at ING for walking us through ING’s drivers and rationale for the platform approach, the phased implementation strategy, results & metrics, roadmap and recommendations. We greatly appreciate the insight he shared with us all on the deployment synergies between Oracle Identity Manager (OIM) and Oracle Identity Analytics (OIA) to enforce streamlined user and role management and scalable compliance. Mark was also kind enough to walk us through specific solutions features that helped ING manage the problem of role explosion and implement closed loop remediation. Our host speaker, Neil Gandhi, Principal Product Manager, Oracle rounded off the presentation by discussing common use cases and deployment scenarios we see organizations implement to automate user/identity administration and enforce closed-loop scalable compliance. Neil also called out the specific features in Oracle Identity Analytics 11gR1 that cater to expediting and streamlining compliance processes such as access certifications. While we tackled a few questions during the webcast, we have captured the responses to those that we weren’t able to get to here; our sincere thanks to Mark Robison for taking the time to respond to questions specific to ING’s implementation and strategy. Q. Did you include business friendly entitlment descriptions, or is the business seeing application descriptors A. We include very business friendly descriptions.  The OIA tool has the facility to allow this. Q. When doing attestation on job change, who is in the workflow to review and confirm that the employee should continue to have access? Is that a best practice?   A. The new and old manager  are in the workflow.  The tool can check for any Separation of Duties (SOD) violations with both having similiar accesses.  It may not be a best practice, but it is a reality of doing your old and new job for a transition period on a transfer. Q. What versions of OIM and OIA are being used at ING?   A. OIM 11gR1 and OIA 11gR1; the very latest versions available. Q. Are you using an entitlements / role catalog?   A. Yes. We use both roles and entitlements. Q. What specific unexpected benefits did the Identity Warehouse provide ING?   A. The most unanticipated was to help Legal Hold identify user ID's in the various applications.   Other benefits included providing a one stop shop for all aggregated ID information. Q. How fine grained are your application and entitlements? Did OIA, OIM support that level of granularity?   A. We have some very fine grained entitlements, but we role this up into approved Roles to allow for easier management.   For managing very fine grained entitlements, Oracle offers the Oracle Entitlement Server.  We currently do not own this software but are considering it. Q. Do you allow any individual access or is everything truly role based?   A. We are a hybrid environment with roles and individual positive and negative entitlements Q. Did you use an Agile methodology like scrum to deliver functionality during your project? A. We started with waterfall, but used an agile approach to provide benefits after the initial implementation Q. How did you handle rolling out the standard ID format to existing users? A. We just used the standard IDs for new users.  We have not taken on a project to address the existing nonstandard IDs. Q. To avoid role explosion, how do you deal with apps that require more than a couple of entitlement TYPES? For example, an app may have different levels of access and it may need to know the user's country/state to associate them with particular customers.   A. We focus on the functional user and craft the role around their daily job requirements.  The role captures the required application entitlements.  To keep role explosion down, we use role mining in OIA and also meet and interview the business.  It is an iterative process to get role consensus. Q. Great presentation! How many rounds of Certifications has ING performed so far?  A. Around 7 quarters and constant certifications on transfer. Q. Did you have executive support from the top down   A. Yes  The executive support was key to our success. Q. For your cloud instance are you using OIA or OIM as SaaS?  A. No.  We are just provisioning and deprovisioning to various Cloud providers.  (Service Now is an example) Q. How do you ensure a role owner does not get more priviliges as are intended and thus violates another role, e,g, a DBA Roles should not get tor rigt to run somethings as root, as this would affect the root role? A. We have SOD  checks.  Also all Roles are initially approved by external audit and the role owners have to certify the roles and any changes Q. What is your ratio of employees to roles?   A. We are still in process going through our various lines of business, so I do not have a final ratio.  From what we have seen, the ratio varies greatly depending on the Line of Business and the diversity of Job Functions.  For standardized lines of business such as call centers, the ratio is very good where we can have a single role that covers many employees.  For specialized lines of business like treasury, it can be one or two people per role. Q. Is ING using Oracle On Demand service ?   A. No Q. Do you have to implement or migrate to OIM in order to get the Identity Warehouse, or can OIA provide the identity warehouse as well if you haven't reached OIM yet? A. No, OIM deployment is not required to implement OIA’s Identity Warehouse but as you heard during the webcast, there are tremendous deployment synergies in deploying both OIA and OIM together. Q. When is the Security Governor product coming out? A. Oracle Security Governor for Healthcare is available today. Hope you enjoyed the webcast and we look forward to having you join us for the next webcast in the Customers Talk: Identity as a Platform webcast series: Toyota: Putting Customers First – Identity Platform as a Business Enabler Wednesday, May 16th at 10 am PST/ 1 pm EST Register Today You can also register for a live event at a city near you where Aberdeen’s Derek Brink will discuss the survey results from the recently published report “Analyzing Platform vs. Point Solution Approach in Identity”. And, you can do a quick (& free)  online assessment of your identity programs by benchmarking it against the 160 organizations surveyed  in the Aberdeen report, compliments of Oracle. Here’s the slide deck from our ING webcast: ING webcast platform View more presentations from OracleIDM

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• Generating radial indicator images using C#

  - by DigiMortal

  In one of my projects I needed to draw radial indicators for processes measured in percent. Simple images like the one shown on right. I solved the problem by creating images in C# and saving them on server hard disc so if image is once generated then it is returned from disc next time. I am not master of graphics or geometrics but here is the code I wrote. Drawing radial indicator To get things done quick’n’easy way – later may some of younger developers be the one who may need to changes things – I divided my indicator drawing process to four steps shown below. 1. Fill pie 2. Draw circles 3. Fill inner circle 4. Draw text Drawing image Here is the code to draw indicators. private static void SaveRadialIndicator(int percent, string filePath) {     using (Bitmap bitmap = new Bitmap(100, 100))     using (Graphics objGraphics = Graphics.FromImage(bitmap))     {         // Initialize graphics         objGraphics.Clear(Color.White);         objGraphics.SmoothingMode = SmoothingMode.AntiAlias;         objGraphics.TextRenderingHint = TextRenderingHint.ClearTypeGridFit;           // Fill pie         // Degrees are taken clockwise, 0 is parallel with x         // For sweep angle we must convert percent to degrees (90/25 = 18/5)         float startAngle = -90.0F;                        float sweepAngle = (18.0F / 5) * percent;           Rectangle rectangle = new Rectangle(5, 5, 90, 90);         objGraphics.FillPie(Brushes.Orange, rectangle, startAngle, sweepAngle);           // Draw circles         rectangle = new Rectangle(5, 5, 90, 90);         objGraphics.DrawEllipse(Pens.LightGray, rectangle);         rectangle = new Rectangle(20, 20, 60, 60);         objGraphics.DrawEllipse(Pens.LightGray, rectangle);           // Fill inner circle with white         rectangle = new Rectangle(21, 21, 58, 58);         objGraphics.FillEllipse(Brushes.White, rectangle);           // Draw text on image         // Use rectangle for text and align text to center of rectangle         var font = new Font("Arial", 13, FontStyle.Bold);         StringFormat stringFormat = new StringFormat();         stringFormat.Alignment = StringAlignment.Center;         stringFormat.LineAlignment = StringAlignment.Center;           rectangle = new Rectangle(20, 40, 62, 20);         objGraphics.DrawString(percent + "%", font, Brushes.DarkGray, rectangle, stringFormat);           // Save indicator to file         objGraphics.Flush();         if (File.Exists(filePath))             File.Delete(filePath);           bitmap.Save(filePath, ImageFormat.Png);     }        } Using indicators on web page To show indicators on your web page you can use the following code on page that outputs indicator images: protected void Page_Load(object sender, EventArgs e) {     var percentString = Request.QueryString["percent"];     var percent = 0;     if(!int.TryParse(percentString, out percent))         return;     if(percent < 0 || percent > 100)         return;       var file = Server.MapPath("~/images/percent/" + percent + ".png");     if(!File.Exists(file))         SaveImage(percent, file);       Response.Clear();     Response.ContentType = "image/png";     Response.WriteFile(file);     Response.End(); } Om your pages where you need indicator you can set image source to Indicator.aspx (if you named your indicator handling file like this) and add percent as query string:     <img src="Indicator.aspx?percent=30" /> That’s it! If somebody knows simpler way how to generate indicators like this I am interested in your feedback.

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• Different Not Automatically Implies Better

  - by Alois Kraus

  Originally posted on: http://geekswithblogs.net/akraus1/archive/2013/11/05/154556.aspxRecently I was digging deeper why some WCF hosted workflow application did consume quite a lot of memory although it did basically only load a xaml workflow. The first tool of choice is Process Explorer or even better Process Hacker (has more options and the best feature copy&paste does work). The three most important numbers of a process with regards to memory are Working Set, Private Working Set and Private Bytes. Working set is the currently consumed physical memory (parts can be shared between processes e.g. loaded dlls which are read only) Private Working Set is the physical memory needed by this process which is not shareable Private Bytes is the number of non shareable which is only visible in the current process (e.g. all new, malloc, VirtualAlloc calls do create private bytes) When you have a bigger workflow it can consume under 64 bit easily 500MB for a 1-2 MB xaml file. This does not look very scalable. Under 64 bit the issue is excessive private bytes consumption and not the managed heap. The picture is quite different for 32 bit which looks a bit strange but it seems that the hosted VB compiler is a lot less memory hungry under 32 bit. I did try to repro the issue with a medium sized xaml file (400KB) which does contain 1000 variables and 1000 if which can be represented by C# code like this: string Var1; string Var2; ... string Var1000; if (!String.IsNullOrEmpty(Var1) ) { Console.WriteLine(“Var1”); } if (!String.IsNullOrEmpty(Var2) ) { Console.WriteLine(“Var2”); } ....   Since WF is based on VB.NET expressions you are bound to the hosted VB.NET compiler which does result in (x64) 140 MB of private bytes which is ca. 140 KB for each if clause which is quite a lot if you think about the actually present functionality. But there is hope. .NET 4.5 does allow now C# expressions for WF which is a major step forward for all C# lovers. I did create some simple patcher to “cross compile” my xaml to C# expressions. Lets look at the result: C# Expressions VB Expressions x86 x86 On my home machine I have only 32 bit which gives you quite exactly half of the memory consumption under 64 bit. C# expressions are 10 times more memory hungry than VB.NET expressions! I wanted to do more with less memory but instead it did consume a magnitude more memory. That is surprising to say the least. The workflow does initialize in about the same time under x64 and x86 where the VB code does it in 2s whereas the C# version needs 18s. Also nearly ten times slower. That is a too high price to pay for any bigger sized xaml workflow to convert from VB.NET to C# expressions. If I do reduce the number of expressions to 500 then it does need 400MB which is about half of the memory. It seems that the cost per if does rise linear with the number of total expressions in a xaml workflow.  Expression Language Cost per IF Startup Time C# 1000 Ifs x64 1,5 MB 18s C# 500 Ifs x64 750 KB 9s VB 1000 Ifs x64 140 KB 2s VB 500 Ifs x64 70 KB 1s Now we can directly compare two MS implementations. It is clear that the VB.NET compiler uses the same underlying structure but it has much higher offset compared to the highly inefficient C# expression compiler. I have filed a connect bug here with a harsher wording about recent advances in memory consumption. The funniest thing is that one MS employee did give an Azure AppFabric demo around early 2011 which was so slow that he needed to investigate with xperf. He was after startup time and the call stacks with regards to VB.NET expression compilation were remarkably similar. In fact I only found this post by googling for parts of my call stacks. … “C# expressions will be coming soon to WF, and that will have different performance characteristics than VB” … What did he know Jan 2011 what I did no know until today? ;-). He knew that C# expression will come but that they will not be automatically have better footprint. It is about time to fix that. In its current state C# expressions are not usable for bigger workflows. That also explains the headline for today. You can cheat startup time by prestarting workflows so that the demo looks nice and snappy but it does hurt scalability a lot since you do need much more memory than necessary. I did find the stacks by enabling virtual allocation tracking within XPerf which is still the best tool out there. But first you need to look at your process to check where the memory is hiding: For the C# Expression compiler you do not need xperf. You can directly dump the managed heap and check with a profiler of your choice. But if the allocations are happening on the Private Data ( VirtualAlloc ) you can find it with xperf. There is a nice video on channel 9 explaining VirtualAlloc tracking it in greater detail. If your data allocations are on the Heap it does mean that the C/C++ runtime did create a heap for you where all malloc, new calls do allocate from it. You can enable heap tracing with xperf and full call stack support as well which is doable via xperf like it is shown also on channel 9. Or you can use WPRUI directly: To make “Heap Usage” it work you need to set for your executable the tracing flags (before you start it). For example devenv.exe HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\devenv.exe DWORD TracingFlags 1 Do not forget to disable it after you did complete profiling the process or it will impact the startup time quite a lot. You can with xperf attach directly to a running process and collect heap allocation information from a gone wild process. Very handy if you need to find out what a process was doing which has arrived in a funny state. “VirtualAlloc usage” does work without explicitly enabling stuff for a specific process and is always on machine wide. I had issues on my Windows 7 machines with the call stack collection and the latest Windows 8.1 Performance Toolkit. I was told that WPA from Windows 8.0 should work fine but I do not want to downgrade.

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• Restructuring a large Chrome Extension/WebApp

  - by A.M.K

  I have a very complex Chrome Extension that has gotten too large to maintain in its current format. I'd like to restructure it, but I'm 15 and this is the first webapp or extension of it's type I've built so I have no idea how to do it. TL;DR: I have a large/complex webapp I'd like to restructure and I don't know how to do it. Should I follow my current restructure plan (below)? Does that sound like a good starting point, or is there a different approach that I'm missing? Should I not do any of the things I listed? While it isn't relevant to the question, the actual code is on Github and the extension is on the webstore. The basic structure is as follows: index.html <html> <head> <link href="css/style.css" rel="stylesheet" /> <!-- This holds the main app styles --> <link href="css/widgets.css" rel="stylesheet" /> <!-- And this one holds widget styles --> </head> <body class="unloaded"> <!-- Low-level base elements are "hardcoded" here, the unloaded class is used for transitions and is removed on load. i.e: --> <div class="tab-container" tabindex="-1"> <!-- Tab nav --> </div> <!-- Templates for all parts of the application and widgets are stored as elements here. I plan on changing these to <script> elements during the restructure since <template>'s need valid HTML. --> <template id="template.toolbar"> <!-- Template content --> </template> <!-- Templates end --> <!-- Plugins --> <script type="text/javascript" src="js/plugins.js"></script> <!-- This contains the code for all widgets, I plan on moving this online and downloading as necessary soon. --> <script type="text/javascript" src="js/widgets.js"></script> <!-- This contains the main application JS. --> <script type="text/javascript" src="js/script.js"></script> </body> </html> widgets.js (initLog || (window.initLog = [])).push([new Date().getTime(), "A log is kept during page load so performance can be analyzed and errors pinpointed"]); // Widgets are stored in an object and extended (with jQuery, but I'll probably switch to underscore if using Backbone) as necessary var Widgets = { 1: { // Widget ID, this is set here so widgets can be retreived by ID id: 1, // Widget ID again, this is used after the widget object is duplicated and detached size: 3, // Default size, medium in this case order: 1, // Order shown in "store" name: "Weather", // Widget name interval: 300000, // Refresh interval nicename: "weather", // HTML and JS safe widget name sizes: ["tiny", "small", "medium"], // Available widget sizes desc: "Short widget description", settings: [ { // Widget setting specifications stored as an array of objects. These are used to dynamically generate widget setting popups. type: "list", nicename: "location", label: "Location(s)", placeholder: "Enter a location and press Enter" } ], config: { // Widget settings as stored in the tabs object (see script.js for storage information) size: "medium", location: ["San Francisco, CA"] }, data: {}, // Cached widget data stored locally, this lets it work offline customFunc: function(cb) {}, // Widgets can optionally define custom functions in any part of their object refresh: function() {}, // This fetches data from the web and caches it locally in data, then calls render. It gets called after the page is loaded for faster loads render: function() {} // This renders the widget only using information from data, it's called on page load. } }; script.js (initLog || (window.initLog = [])).push([new Date().getTime(), "These are also at the end of every file"]); // Plugins, extends and globals go here. i.e. Number.prototype.pad = .... var iChrome = function(refresh) { // The main iChrome init, called with refresh when refreshing to not re-run libs iChrome.Status.log("Starting page generation"); // From now on iChrome.Status.log is defined, it's used in place of the initLog iChrome.CSS(); // Dynamically generate CSS based on settings iChrome.Tabs(); // This takes the tabs stored in the storage (see fetching below) and renders all columns and widgets as necessary iChrome.Status.log("Tabs rendered"); // These will be omitted further along in this excerpt, but they're used everywhere // Checks for justInstalled => show getting started are run here /* The main init runs the bare minimum required to display the page, this sets all non-visible or instantly need things (such as widget dragging) on a timeout */ iChrome.deferredTimeout = setTimeout(function() { iChrome.deferred(refresh); // Pass refresh along, see above }, 200); }; iChrome.deferred = function(refresh) {}; // This calls modules one after the next in the appropriate order to finish rendering the page iChrome.Search = function() {}; // Modules have a base init function and are camel-cased and capitalized iChrome.Search.submit = function(val) {}; // Methods within modules are camel-cased and not capitalized /* Extension storage is async and fetched at the beginning of plugins.js, it's then stored in a variable that iChrome.Storage processes. The fetcher checks to see if processStorage is defined, if it is it gets called, otherwise settings are left in iChromeConfig */ var processStorage = function() { iChrome.Storage(function() { iChrome.Templates(); // Templates are read from their elements and held in a cache iChrome(); // Init is called }); }; if (typeof iChromeConfig == "object") { processStorage(); } Objectives of the restructure Memory usage: Chrome apparently has a memory leak in extensions, they're trying to fix it but memory still keeps on getting increased every time the page is loaded. The app also uses a lot on its own. Code readability: At this point I can't follow what's being called in the code. While rewriting the code I plan on properly commenting everything. Module interdependence: Right now modules call each other a lot, AFAIK that's not good at all since any change you make to one module could affect countless others. Fault tolerance: There's very little fault tolerance or error handling right now. If a widget is causing the rest of the page to stop rendering the user should at least be able to remove it. Speed is currently not an issue and I'd like to keep it that way. How I think I should do it The restructure should be done using Backbone.js and events that call modules (i.e. on storage.loaded = init). Modules should each go in their own file, I'm thinking there should be a set of core files that all modules can rely on and call directly and everything else should be event based. Widget structure should be kept largely the same, but maybe they should also be split into their own files. AFAIK you can't load all templates in a folder, therefore they need to stay inline. Grunt should be used to merge all modules, plugins and widgets into one file. Templates should also all be precompiled. Question: Should I follow my current restructure plan? Does that sound like a good starting point, or is there a different approach that I'm missing? Should I not do any of the things I listed? Do applications written with Backbone tend to be more intensive (memory and speed) than ones written in Vanilla JS? Also, can I expect to improve this with a proper restructure or is my current code about as good as can be expected?

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• Optimizing apache server load

  - by Jevgeni Smirnov

  We have an issue with a dedicated server load. We have 16 processors with 4 core @ 2.40GHz, if I understood correctly cat /proc/cpuinfo output. Unfortunately, I don't have access to free -m or vmstat. But from top I got that we have 24 GB. And snapshot from top about processes: As far as I see, memory is not used at all. But the cpu is used heavily. Apache consumes most of CPU. Another useful piece of information: Every 1.0s: ps u -C httpd,mysqld,php Tue Mar 27 10:48:19 2012 USER PID %CPU %MEM VSZ RSS TTY STAT START TIME COMMAND root 7476 0.0 0.1 446808 37880 ? SNs Mar06 0:43 /opt/zone/sbin/httpd -D SSL -D SLOT_ID0 -f /etc/opt/zone/apache/ssl_httpd.conf mysql 36061 41.6 2.1 1113672 529876 ? SNl Feb20 21503:48 /opt/zone/sbin/mysqld --basedir=/opt/zone --datadir=/srvdata/mysql --user=mysql --log-error=/srvdata/mysql/dn79.err --pid-file=/srvdata/mysql/mysqld.pid --socket=/tmp/mysql.sock --port=3306 root 37257 0.0 0.0 424056 16840 ? SNs Mar22 1:03 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 52743 0.0 0.1 447100 30360 ? SN 10:40 0:00 /opt/zone/sbin/httpd -D SSL -D SLOT_ID0 -f /etc/opt/zone/apache/ssl_httpd.conf http 52744 0.0 0.1 447100 30360 ? SN 10:40 0:00 /opt/zone/sbin/httpd -D SSL -D SLOT_ID0 -f /etc/opt/zone/apache/ssl_httpd.conf http 52745 0.0 0.1 447100 30360 ? SN 10:40 0:00 /opt/zone/sbin/httpd -D SSL -D SLOT_ID0 -f /etc/opt/zone/apache/ssl_httpd.conf http 52746 0.0 0.1 447100 30360 ? SN 10:40 0:00 /opt/zone/sbin/httpd -D SSL -D SLOT_ID0 -f /etc/opt/zone/apache/ssl_httpd.conf http 52747 0.0 0.1 446956 30324 ? SN 10:40 0:00 /opt/zone/sbin/httpd -D SSL -D SLOT_ID0 -f /etc/opt/zone/apache/ssl_httpd.conf http 52980 69.1 1.8 852468 458088 ? RN 10:41 5:02 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 53483 47.0 0.8 615088 221040 ? RN 10:43 2:05 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 53641 1.8 0.2 446580 54632 ? SN 10:45 0:03 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54384 81.2 0.9 625828 229972 ? RN 10:45 2:14 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54411 47.7 0.5 535992 142416 ? RN 10:45 1:09 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54470 41.7 0.4 512528 120012 ? RN 10:46 0:54 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54475 0.1 0.1 437016 41528 ? SN 10:46 0:00 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54486 1.5 0.2 445636 53916 ? SN 10:46 0:02 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54531 2.5 0.2 445424 53012 ? SN 10:46 0:02 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54549 0.0 0.0 424188 9188 ? SN 10:46 0:00 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54642 0.0 0.0 424188 9200 ? SN 10:47 0:00 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54651 0.0 0.0 424188 9188 ? SN 10:47 0:00 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54661 0.0 0.0 424188 9208 ? SN 10:47 0:00 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54663 6.9 0.2 449936 58560 ? SN 10:47 0:03 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54666 6.0 0.2 453356 61124 ? SN 10:47 0:02 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54667 2.8 0.1 437608 42088 ? SN 10:47 0:01 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54670 1.5 0.1 437540 42172 ? SN 10:47 0:00 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54672 2.1 0.1 439076 43648 ? SN 10:47 0:01 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54709 0.0 0.0 424188 9192 ? SN 10:47 0:00 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54711 1.0 0.1 437284 41780 ? SN 10:47 0:00 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54712 11.8 0.2 448172 54700 ? SN 10:47 0:02 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54720 0.0 0.0 424188 9192 ? SN 10:48 0:00 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54721 0.0 0.0 424188 9188 ? SN 10:48 0:00 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54747 9.1 0.2 443568 51848 ? SN 10:48 0:01 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54782 1.8 0.1 438708 37896 ? RN 10:48 0:00 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54784 0.0 0.0 424188 9180 ? SN 10:48 0:00 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54785 0.0 0.0 424188 9188 ? SN 10:48 0:00 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54789 0.0 0.0 424188 9188 ? SN 10:48 0:00 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54790 0.0 0.0 424188 9188 ? SN 10:48 0:00 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54791 0.0 0.0 424188 9188 ? SN 10:48 0:00 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 http 54792 0.0 0.0 424056 8352 ? SN 10:48 0:00 /opt/zone/sbin/httpd -f /etc/opt/zone/apache/httpd.conf -D SLOT_ID0 Webalizer shows following: What can be done in the following situation? The application is Magento.

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• "power limit notification" clobbering on 12G Dell servers with RHEL6

  - by Andrew B

  Server: Poweredge r620 OS: RHEL 6.4 Kernel: 2.6.32-358.18.1.el6.x86_64 I'm experiencing application alarms in my production environment. Critical CPU hungry processes are being starved of resources and causing a processing backlog. The problem is happening on all the 12th Generation Dell servers (r620s) in a recently deployed cluster. As near as I can tell, instances of this happening are matching up to peak CPU utilization, accompanied by massive amounts of "power limit notification" spam in dmesg. An excerpt of one of these events: Nov 7 10:15:15 someserver [.crit] CPU12: Core power limit notification (total events = 14) Nov 7 10:15:15 someserver [.crit] CPU0: Core power limit notification (total events = 14) Nov 7 10:15:15 someserver [.crit] CPU6: Core power limit notification (total events = 14) Nov 7 10:15:15 someserver [.crit] CPU14: Core power limit notification (total events = 14) Nov 7 10:15:15 someserver [.crit] CPU18: Core power limit notification (total events = 14) Nov 7 10:15:15 someserver [.crit] CPU2: Core power limit notification (total events = 14) Nov 7 10:15:15 someserver [.crit] CPU4: Core power limit notification (total events = 14) Nov 7 10:15:15 someserver [.crit] CPU16: Core power limit notification (total events = 14) Nov 7 10:15:15 someserver [.crit] CPU0: Package power limit notification (total events = 11) Nov 7 10:15:15 someserver [.crit] CPU6: Package power limit notification (total events = 13) Nov 7 10:15:15 someserver [.crit] CPU14: Package power limit notification (total events = 14) Nov 7 10:15:15 someserver [.crit] CPU18: Package power limit notification (total events = 14) Nov 7 10:15:15 someserver [.crit] CPU20: Core power limit notification (total events = 14) Nov 7 10:15:15 someserver [.crit] CPU8: Core power limit notification (total events = 14) Nov 7 10:15:15 someserver [.crit] CPU2: Package power limit notification (total events = 12) Nov 7 10:15:15 someserver [.crit] CPU10: Core power limit notification (total events = 14) Nov 7 10:15:15 someserver [.crit] CPU22: Core power limit notification (total events = 14) Nov 7 10:15:15 someserver [.crit] CPU4: Package power limit notification (total events = 14) Nov 7 10:15:15 someserver [.crit] CPU16: Package power limit notification (total events = 13) Nov 7 10:15:15 someserver [.crit] CPU20: Package power limit notification (total events = 14) Nov 7 10:15:15 someserver [.crit] CPU8: Package power limit notification (total events = 14) Nov 7 10:15:15 someserver [.crit] CPU10: Package power limit notification (total events = 14) Nov 7 10:15:15 someserver [.crit] CPU22: Package power limit notification (total events = 14) Nov 7 10:15:15 someserver [.crit] CPU15: Core power limit notification (total events = 369) Nov 7 10:15:15 someserver [.crit] CPU3: Core power limit notification (total events = 369) Nov 7 10:15:15 someserver [.crit] CPU1: Core power limit notification (total events = 369) Nov 7 10:15:15 someserver [.crit] CPU5: Core power limit notification (total events = 369) Nov 7 10:15:15 someserver [.crit] CPU17: Core power limit notification (total events = 369) Nov 7 10:15:15 someserver [.crit] CPU13: Core power limit notification (total events = 369) Nov 7 10:15:15 someserver [.crit] CPU15: Package power limit notification (total events = 375) Nov 7 10:15:15 someserver [.crit] CPU3: Package power limit notification (total events = 374) Nov 7 10:15:15 someserver [.crit] CPU1: Package power limit notification (total events = 376) Nov 7 10:15:15 someserver [.crit] CPU5: Package power limit notification (total events = 376) Nov 7 10:15:15 someserver [.crit] CPU7: Core power limit notification (total events = 369) Nov 7 10:15:15 someserver [.crit] CPU19: Core power limit notification (total events = 369) Nov 7 10:15:15 someserver [.crit] CPU17: Package power limit notification (total events = 377) Nov 7 10:15:15 someserver [.crit] CPU9: Core power limit notification (total events = 369) Nov 7 10:15:15 someserver [.crit] CPU21: Core power limit notification (total events = 369) Nov 7 10:15:15 someserver [.crit] CPU23: Core power limit notification (total events = 369) Nov 7 10:15:15 someserver [.crit] CPU11: Core power limit notification (total events = 369) Nov 7 10:15:15 someserver [.crit] CPU13: Package power limit notification (total events = 376) Nov 7 10:15:15 someserver [.crit] CPU7: Package power limit notification (total events = 375) Nov 7 10:15:15 someserver [.crit] CPU19: Package power limit notification (total events = 375) Nov 7 10:15:15 someserver [.crit] CPU9: Package power limit notification (total events = 374) Nov 7 10:15:15 someserver [.crit] CPU21: Package power limit notification (total events = 375) Nov 7 10:15:15 someserver [.crit] CPU23: Package power limit notification (total events = 374) A little Google Fu reveals that this is typically associated with the CPU running hot, or voltage regulation kicking in. I don't think that's what is happening though. Temperature sensors for all servers in the cluster are running fine, Power Cap Policy is disabled in the iDRAC, and my System Profile is set to "Performance" on all of these servers: # omreport chassis biossetup | grep -A10 'System Profile' System Profile Settings ------------------------------------------ System Profile : Performance CPU Power Management : Maximum Performance Memory Frequency : Maximum Performance Turbo Boost : Enabled C1E : Disabled C States : Disabled Monitor/Mwait : Enabled Memory Patrol Scrub : Standard Memory Refresh Rate : 1x Memory Operating Voltage : Auto Collaborative CPU Performance Control : Disabled A Dell mailing list post describes the symptoms almost perfectly. Dell suggested that the author try using the Performance profile, but that didn't help. He ended up applying some settings in Dell's guide for configuring a server for low latency environments and one of those settings (or a combination thereof) seems to have fixed the problem. Kernel.org bug #36182 notes that power-limit interrupt debugging was enabled by default, which is causing performance degradation in scenarios where CPU voltage regulation is kicking in. A RHN KB article (RHN login required) mentions a problem impacting PE r620 and r720 servers not running the Performance profile, and recommends an update to a kernel released two weeks ago. ...Except we are running the Performance profile... Everything I can find online is running me in circles here. What's the heck is going on?

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• facebook iframe stream.Publish cannot close dialog or skip

  - by fooyee

  am pulling my hair over this :( spent 10 hrs but nothing came out I read this thread http://forum.developers.facebook.com/viewtopic.php?pid=198128 but it didn't help much. I'm running a local dev App Engine server ( localhost:8080 ) iframe app so I have a couple of problems. 1) on safari 4.0.4, the publish story dialog comes up nicely with all images/data/action_links. upon posting a story (or skipping), the dialog goes blank and wouldn't close. 2) I tested the same code on firefox 3.5.8, the dialog comes up with all images/data/action_links, but then the whole thing freezes. Clicking anywhere on the dialog doesn't help at all. If i'm patient enough and click "publish", I have to wait for abt 10 seconds before the dialog says "story is published". then it freezes. (clicking on skip doesn't make a difference). btw, there is no "button clicking effect" : ie: the buttons don't look like they "sink down" upon clicking. I checked the firefox memory using the command "top" on the terminal, it all seems okay, no spike in CPU processes ( i could open other firefox tabs and work on them) My futile attempts at solving the problems... 1) so i thought, hmm could this be because of local dev (localhost) problem? I uploaded the code to the production server, the same thing happens. 2) I tried an older firefox (3.1) and the same problem persisted ( the freezing ) 3) I noticed that i kind of used 2 different FB features ( Connect and XFBML). The Connect Feature I used in the PostStory function. The XFBML feature I used before the tag. So I thought, hmm ... I tried replacing the FB_RequireFeatures["Connect"] feature with FB_RequireFeatures["XFBML"]. nothing changed. I still can't close the story dialog. 4) Is there a possibility that I didn't connect to xd_receiver.htm properly? my xd_receiver.htm is stored in my folder /media/fbconnect in my app.yaml handler: - url: /fbconnect static_dir: media/fbconnect so i thought a connection has to be established with xd_receiver.htm. any way I can test that? here're all the codes: <script type="text/javascript"> //post story function function PostStory() { //init facebook FB_RequireFeatures(["Connect"], function() { FB.Facebook.init('my_app_key', "/fbconnect/xd_receiver.htm"); FB.ensureInit(function() { var message = 'the message'; var attachment = { 'name': 'a simple app to send gifts', 'href': 'http://apps.facebook.com/my_app_name', 'caption': '{*actor*} sent u something', 'description': 'some description', "media": [{ "type": "image", "src": "http://bit.ly/105QYr", "href": "http://bit.ly/105QYr"}] }; //action links can only be seen AFTER the feed is published var action_links = [{ 'text': 'Send him/her a gift back!', 'href': 'http://somelink.com'}]; FB.Connect.streamPublish(message, attachment, action_links, null, "Share the gift with your friends", callback, false, null); }); }); function callback(post_id, exception) { //alert('Wall Post Complete'); } } </script> just before the end of the /body tag, i have this: <script type="text/javascript"> function callFBInit() { FB_RequireFeatures( ["XFBML"], function(){ FB.Facebook.init("my_app_key", "/fbconnect/xd_receiver.htm"); } ); } callFBInit(); btw, my xd_receiver.htm contains: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> <html xmlns=? http://www.w3.org/1999/xhtml? > <head> <title>cross-domain receiver page</title> </head> <body> <script src=?http://static.ak.facebook.com/js/api_lib/v0.4/xdcommreceiver.debug.js? type=? text/javascript? ></script> </body> </html> hope you guys can help out. thx

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• Refresh QTextEdit in PyQt

  - by Mark Underwood

  Hi all, Im writing a PyQt app that takes some input in one widget, and then processes some text files. What ive got at the moment is when the user clicks the "process" button a seperate window with a QTextEdit in it pops up, and ouputs some logging messages. On Mac OS X this window is refreshed automatically and you cna see the process. On Windows, the window reports (Not Responding) and then once all the proccessing is done, the log output is shown. Im assuming I need to refresh the window after each write into the log, and ive had a look around at using a timer. etc, but havnt had much luck in getting it working. Below is the source code. It has two files, GUI.py which does all the GUI stuff and MOVtoMXF that does all the processing. GUI.py import os import sys import MOVtoMXF from PyQt4.QtCore import * from PyQt4.QtGui import * class Form(QDialog): def process(self): path = str(self.pathBox.displayText()) if(path == ''): QMessageBox.warning(self, "Empty Path", "You didnt fill something out.") return xmlFile = str(self.xmlFileBox.displayText()) if(xmlFile == ''): QMessageBox.warning(self, "No XML file", "You didnt fill something.") return outFileName = str(self.outfileNameBox.displayText()) if(outFileName == ''): QMessageBox.warning(self, "No Output File", "You didnt do something") return print path + " " + xmlFile + " " + outFileName mov1 = MOVtoMXF.MOVtoMXF(path, xmlFile, outFileName, self.log) self.log.show() rc = mov1.ScanFile() if( rc < 0): print "something happened" #self.done(0) def __init__(self, parent=None): super(Form, self).__init__(parent) self.log = Log() self.pathLabel = QLabel("P2 Path:") self.pathBox = QLineEdit("") self.pathBrowseB = QPushButton("Browse") self.pathLayout = QHBoxLayout() self.pathLayout.addStretch() self.pathLayout.addWidget(self.pathLabel) self.pathLayout.addWidget(self.pathBox) self.pathLayout.addWidget(self.pathBrowseB) self.xmlLabel = QLabel("FCP XML File:") self.xmlFileBox = QLineEdit("") self.xmlFileBrowseB = QPushButton("Browse") self.xmlLayout = QHBoxLayout() self.xmlLayout.addStretch() self.xmlLayout.addWidget(self.xmlLabel) self.xmlLayout.addWidget(self.xmlFileBox) self.xmlLayout.addWidget(self.xmlFileBrowseB) self.outFileLabel = QLabel("Save to:") self.outfileNameBox = QLineEdit("") self.outputFileBrowseB = QPushButton("Browse") self.outputLayout = QHBoxLayout() self.outputLayout.addStretch() self.outputLayout.addWidget(self.outFileLabel) self.outputLayout.addWidget(self.outfileNameBox) self.outputLayout.addWidget(self.outputFileBrowseB) self.exitButton = QPushButton("Exit") self.processButton = QPushButton("Process") self.buttonLayout = QHBoxLayout() #self.buttonLayout.addStretch() self.buttonLayout.addWidget(self.exitButton) self.buttonLayout.addWidget(self.processButton) self.layout = QVBoxLayout() self.layout.addLayout(self.pathLayout) self.layout.addLayout(self.xmlLayout) self.layout.addLayout(self.outputLayout) self.layout.addLayout(self.buttonLayout) self.setLayout(self.layout) self.pathBox.setFocus() self.setWindowTitle("MOVtoMXF") self.connect(self.processButton, SIGNAL("clicked()"), self.process) self.connect(self.exitButton, SIGNAL("clicked()"), self, SLOT("reject()")) self.ConnectButtons() class Log(QTextEdit): def __init__(self, parent=None): super(Log, self).__init__(parent) self.timer = QTimer() self.connect(self.timer, SIGNAL("timeout()"), self.updateText()) self.timer.start(2000) def updateText(self): print "update Called" AND MOVtoMXF.py import os import sys import time import string import FileUtils import shutil import re class MOVtoMXF: #Class to do the MOVtoMXF stuff. def __init__(self, path, xmlFile, outputFile, edit): self.MXFdict = {} self.MOVDict = {} self.path = path self.xmlFile = xmlFile self.outputFile = outputFile self.outputDirectory = outputFile.rsplit('/',1) self.outputDirectory = self.outputDirectory[0] sys.stdout = OutLog( edit, sys.stdout) class OutLog(): def __init__(self, edit, out=None, color=None): """(edit, out=None, color=None) -> can write stdout, stderr to a QTextEdit. edit = QTextEdit out = alternate stream ( can be the original sys.stdout ) color = alternate color (i.e. color stderr a different color) """ self.edit = edit self.out = None self.color = color def write(self, m): if self.color: tc = self.edit.textColor() self.edit.setTextColor(self.color) #self.edit.moveCursor(QtGui.QTextCursor.End) self.edit.insertPlainText( m ) if self.color: self.edit.setTextColor(tc) if self.out: self.out.write(m) self.edit.show() If any other code is needed (i think this is all that is needed) then just let me know. Any Help would be great. Mark

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• PHP pages working slow from time to time

  - by user1038179

  I have VPS with limit of 2GB of ram and 8 CPU cores. I have 5 sites on that VPS (one of them is just for testing, no visitors exept me). All 5 sites are image galleries, like wallpaper sites. Last week I noticed problem on one site (main domain, used for name servers, and also with most traffic, visitors). That site has two image galleries, one is old static html gallery made few years ago and another, main, is powered by ZENPhoto CMS. Also I have that same gallery CMS on another two sites on that same VPS (on one running site and on one just for testing site). On other two sites I have diferent PHP driven gallery. Problem is that after some time (it vary from 10 minutes to few hours after apache restart), loading of pages on main site becomes very slow, or I get 503 Service Temporarily Unavailable error. So pages becomes unavailable. But just that part with new CMS gallery, old part of site with static html pages are working fast and just fine. Also other two sites with same CMS gallery and other two with different PHP driven gallery are working fine and fast at the same time. I thought it must be something with CMS on that main site, because other sites are working nice. Then I tryed to open contact and guest book pages on that main site which are outside of that CMS but also PHP pages, and they do not load too, but that same contact php scipts are working on other sites at the same time. So, when site starts to hangs, ONLY PHP generated content is not working, like I said other static pages are working. And, ONLY on that one main site I have problems. Then I need to restart Apache, after restart everything is vorking nice and fast, for some time, than again, just PHP pages on main site are becomming slower. If I do not restart apache that slowness take some time (several minutes, hours, depending ot traffic) and during that time PHP diven content is loading very slow or unavailable on that site. After sime time, on moments everything start to work and is fast again for some time, and again. In hours with more traffic PHP content is loading slowly or it is unavailable, in hours with less traffic it is sometimes fast and sometimes little bit slower than usually. And ones again, only on that main site, and only PHP driven pages, static pages are working fast even in most traffic hours also other sites with even same CMS are working fast. Currently I have about 7000 unique visitors on that site but site worked nice even with 11500 visitors per day. And about 17000 in total visitors on VPS, all sites ( about 3 pages per unique visitor). When site start to slow down sometimes in apache status I can see something like this: mod_fcgid status: Total FastCGI processes: 37 Process: php5 (/usr/local/cpanel/cgi-sys/php5)Pid Active Idle Accesses State 11300 39 28 7 Working 11274 47 28 7 Working 11296 40 29 3 Working 11283 45 30 3 Working 11304 36 31 1 Working 11282 46 32 3 Working 11292 42 33 1 Working 11289 44 34 1 Working 11305 35 35 0 Working 11273 48 36 2 Working 11280 47 39 1 Working 10125 133 40 12 Exiting(communication error) 11294 41 41 1 Exiting(communication error) 11277 47 42 2 Exiting(communication error) 11291 43 43 1 Exiting(communication error) 10187 108 43 10 Exiting(communication error) 10209 95 44 7 Exiting(communication error) 10171 113 44 5 Exiting(communication error) 11275 47 47 1 Exiting(communication error) 10144 125 48 8 Exiting(communication error) 10086 149 48 20 Exiting(communication error) 10212 94 49 5 Exiting(communication error) 10158 118 49 5 Exiting(communication error) 10169 114 50 4 Exiting(communication error) 10105 141 50 16 Exiting(communication error) 10094 146 50 15 Exiting(communication error) 10115 139 51 17 Exiting(communication error) 10213 93 51 9 Exiting(communication error) 10197 103 51 7 Exiting(communication error) Process: php5 (/usr/local/cpanel/cgi-sys/php5)Pid Active Idle Accesses State 7983 1079 2 149 Ready 7979 1079 11 151 Ready Process: php5 (/usr/local/cpanel/cgi-sys/php5)Pid Active Idle Accesses State 7990 1066 0 57 Ready 8001 1031 64 35 Ready 7999 1032 94 29 Ready 8000 1031 91 36 Ready 8002 1029 34 52 Ready Process: php5 (/usr/local/cpanel/cgi-sys/php5)Pid Active Idle Accesses State 7991 1064 29 115 Ready When it is working nicly there is no lines with "Exiting(communication error)" Active and Idle are time active and time since last request, in seconds. Here are system info. Sysem info: Total processors: 8 Processor #1 Vendor GenuineIntel Name Intel(R) Xeon(R) CPU E5440 @ 2.83GHz Speed 88.320 MHz Cache 6144 KB All other seven are the same. System Information Linux vps.nnnnnnnnnnnnnnnnn.nnn 2.6.18-028stab099.3 #1 SMP Wed Mar 7 15:20:22 MSK 2012 x86_64 x86_64 x86_64 GNU/Linux Current Memory Usage total used free shared buffers cached Mem: 8388608 882164 7506444 0 0 0 -/+ buffers/cache: 882164 7506444 Swap: 0 0 0 Total: 8388608 882164 7506444 Current Disk Usage Filesystem Size Used Avail Use% Mounted on /dev/vzfs 100G 34G 67G 34% / none System Details: Running on: Apache/2.2.22 System info: (Unix) mod_ssl/2.2.22 OpenSSL/0.9.8e-fips-rhel5 DAV/2 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 mod_fcgid/2.3.6 Powered by: PHP/5.3.10 Current Configuration Default PHP Version (.php files) 5 PHP 5 Handler fcgi PHP 4 Handler suphp Apache suEXEC on Apache Ruid2 off PHP 4 Handler suphp Apache suEXEC on Apache Configuration The following settings have been saved: fileetag: All keepalive: On keepalivetimeout: 3 maxclients: 150 maxkeepaliverequests: 10 maxrequestsperchild: 10000 maxspareservers: 10 minspareservers: 5 root_options: ExecCGI, FollowSymLinks, Includes, IncludesNOEXEC, Indexes, MultiViews, SymLinksIfOwnerMatch serverlimit: 256 serversignature: Off servertokens: Full sslciphersuite: ALL:!ADH:RC4+RSA:+HIGH:+MEDIUM:-LOW:-SSLv2:-EXP:!kEDH startservers: 5 timeout: 30 I hope, I explained my problem nicely. Any help would be nice.

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• MySQL is hogging my server resources

  - by Reacen

  Does anyone have any idea of what can cause this weird behaviour and how I go about fixing it? This is all coming from MySQL only (both RAM and CPU usage), for about 10 minutes after I reboot my Java game server (that has a pool of 256 connections). There are not that many queries and I think it may be more of a MySQL misconfiguration problem. My server: 3.20 GHz * 6 core / 24 GB RAM / 64 bit Windows Server 2003. My game server: Java server, with 256 MySQL connections pool (MyISAM engine), about 500,000 accounts, and 9 million rows of game items in database and about 3,000 players are connected. After about 15 minutes of the game server reboot, the server resumes its stability and CPU usage drop down to 1% ~ 5% and memory to 6 GB. Here is a copy of my MySQL configuration. Also, any advice about my MySQL configuration will be appreciated. I really set it up almost at random. # Example MySQL config file for very large systems. # # This is for a large system with memory of 1G-2G where the system runs mainly # MySQL. # # You can copy this file to # /etc/my.cnf to set global options, # mysql-data-dir/my.cnf to set server-specific options (in this # installation this directory is C:\mysql\data) or # ~/.my.cnf to set user-specific options. # # In this file, you can use all long options that a program supports. # If you want to know which options a program supports, run the program # with the "--help" option. # The following options will be passed to all MySQL clients [client] #password = your_password port = 3306 socket = /tmp/mysql.sock # Here follows entries for some specific programs # The MySQL server [mysqld] #log=c:\mysql.log port = 3306 socket = /tmp/mysql.sock skip-locking key_buffer_size = 2572M max_allowed_packet = 64M table_open_cache = 512 sort_buffer_size = 128M read_buffer_size = 128M read_rnd_buffer_size = 128M myisam_sort_buffer_size = 500M thread_cache_size = 32 query_cache_size = 1948M # Try number of CPU's*2 for thread_concurrency thread_concurrency = 12 max_connections = 5000 # Don't listen on a TCP/IP port at all. This can be a security enhancement, # if all processes that need to connect to mysqld run on the same host. # All interaction with mysqld must be made via Unix sockets or named pipes. # Note that using this option without enabling named pipes on Windows # (via the "enable-named-pipe" option) will render mysqld useless! # #skip-networking # Replication Master Server (default) # binary logging is required for replication log-bin=mysql-bin # required unique id between 1 and 2^32 - 1 # defaults to 1 if master-host is not set # but will not function as a master if omitted server-id = 1 # Replication Slave (comment out master section to use this) # # To configure this host as a replication slave, you can choose between # two methods : # # 1) Use the CHANGE MASTER TO command (fully described in our manual) - # the syntax is: # # CHANGE MASTER TO MASTER_HOST=<host>, MASTER_PORT=<port>, # MASTER_USER=<user>, MASTER_PASSWORD=<password> ; # # where you replace <host>, <user>, <password> by quoted strings and # <port> by the master's port number (3306 by default). # # Example: # # CHANGE MASTER TO MASTER_HOST='125.564.12.1', MASTER_PORT=3306, # MASTER_USER='joe', MASTER_PASSWORD='secret'; # # OR # # 2) Set the variables below. However, in case you choose this method, then # start replication for the first time (even unsuccessfully, for example # if you mistyped the password in master-password and the slave fails to # connect), the slave will create a master.info file, and any later # change in this file to the variables' values below will be ignored and # overridden by the content of the master.info file, unless you shutdown # the slave server, delete master.info and restart the slaver server. # For that reason, you may want to leave the lines below untouched # (commented) and instead use CHANGE MASTER TO (see above) # # required unique id between 2 and 2^32 - 1 # (and different from the master) # defaults to 2 if master-host is set # but will not function as a slave if omitted #server-id = 2 # # The replication master for this slave - required #master-host = <hostname> # # The username the slave will use for authentication when connecting # to the master - required #master-user = <username> # # The password the slave will authenticate with when connecting to # the master - required #master-password = <password> # # The port the master is listening on. # optional - defaults to 3306 #master-port = <port> # # binary logging - not required for slaves, but recommended #log-bin=mysql-bin # # binary logging format - mixed recommended #binlog_format=mixed # Point the following paths to different dedicated disks #tmpdir = /tmp/ #log-update = /path-to-dedicated-directory/hostname # Uncomment the following if you are using InnoDB tables #innodb_data_home_dir = C:\mysql\data/ #innodb_data_file_path = ibdata1:2000M;ibdata2:10M:autoextend #innodb_log_group_home_dir = C:\mysql\data/ # You can set .._buffer_pool_size up to 50 - 80 % # of RAM but beware of setting memory usage too high #innodb_buffer_pool_size = 384M #innodb_additional_mem_pool_size = 20M # Set .._log_file_size to 25 % of buffer pool size #innodb_log_file_size = 100M #innodb_log_buffer_size = 8M #innodb_flush_log_at_trx_commit = 1 #innodb_lock_wait_timeout = 50 [mysqldump] quick max_allowed_packet = 64M [mysql] no-auto-rehash # Remove the next comment character if you are not familiar with SQL #safe-updates [myisamchk] key_buffer_size = 256M sort_buffer_size = 256M read_buffer = 8M write_buffer = 8M [mysqlhotcopy] interactive-timeout

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