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• Financial institutions build predictive models using Oracle R Enterprise to speed model deployment

  - by Mark Hornick

  See the Oracle press release, Financial Institutions Leverage Metadata Driven Modeling Capability Built on the Oracle R Enterprise Platform to Accelerate Model Deployment and Streamline Governance for a description where a "unified environment for analytics data management and model lifecycle management brings the power and flexibility of the open source R statistical platform, delivered via the in-database Oracle R Enterprise engine to support open standards compliance." Through its integration with Oracle R Enterprise, Oracle Financial Services Analytical Applications provides "productivity, management, and governance benefits to financial institutions, including the ability to: Centrally manage and control models in a single, enterprise model repository, allowing for consistent management and application of security and IT governance policies across enterprise assets Reuse models and rapidly integrate with applications by exposing models as services Accelerate development with seeded models and common modeling and statistical techniques available out-of-the-box Cut risk and speed model deployment by testing and tuning models with production data while working within a safe sandbox Support compliance with regulatory requirements by carrying out comprehensive stress testing, which captures the effects of adverse risk events that are not estimated by standard statistical and business models. This approach supplements the modeling process and supports compliance with the Pillar I and the Internal Capital Adequacy Assessment Process stress testing requirements of the Basel II Accord Improve performance by deploying and running models co-resident with data. Oracle R Enterprise engines run in database, virtually eliminating the need to move data to and from client machines, thereby reducing latency and improving security"

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• ASP.NET MVC 3 (C#) Software Architecture

  - by ryanzec

  I am starting on a relatively large and ambitious ASP.NET MVC 3 project and just thinking about the best way to organize my code. The project is basically going to be a general management system that will be capable of supporting any type management system whether it be a blogging system, cms, reservation system, wikis, forums, project management system, etc…, each of them being just a separate 'module'. You can read more about it on my blog posted here : http://www.ryanzec.com/index.php/blog/details/8 (forgive me, the style of the site kinda sucks). For those who don't want to read the long blog post the basic idea is that the core system itself is nothing more than a users system with an admin interface to manage the users system. Then you just add on module as you need them and the module I will be creating is a simple blog post to test it out before I move on to the big module which is a project management system. Now I am just trying to think of the best way to structure this so that it is easy for users to add in there own modules but easy for me to update to core system without worrying about the user modifying the core code. I think the ideal way would be to have a number of core projects that user is specifically told not to modify otherwise the system may become unstable and future updates would not work. When the user wants to add in there own modules, they would just add in a new project (or multiple projects). The thing is I am not sure that it is even possible to use multiple projects all with their own controllers, razor view template, css, javascript, etc... in one web application. Ideally each module would have some of it own razor view templates, css, javascript, image files and also need access to some of the core razor view templates, css, javascript, image files which would is in a separate project. It is possible to have 1 web application run off of controllers, razor view templates, css, javascript, image files that are store in multiple projects? Is there a better was to structure this to allow the user to easily add in module with having to modify the core code?

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• Enablement 2.0 Get Specialized!

  - by mseika

  Enablement 2.0 Get Specialized! Oracle PartnerNetwork Specialized program is releasing new certifications on our latest products, and partners are invited to be the first candidates.  Oracle Fusion Customer Relationship Management 11g Sales Essentials Exam (1Z0-456) – now in Production! All Beta exam participants will receive their exam scores as of September 24, 2012. The successful candidates will receive their certificates starting mid-October, 2012. Oracle Fusion Human Capital Management 11g Human Resources Essentials Exam (1Z0-584) – now in Production! All Beta exam participants will receive their exam scores as of September 27, 2012. The successful candidates will receive their certificates starting mid-October, 2012. Oracle Fusion Human Capital Management 11g Talent Management Essentials Exam (1Z0-585) – now in Production! All Beta exam participants will receive their exam scores as of September 27, 2012. The successful candidates will receive their certificates starting mid-October, 2012.  Contact UsPlease direct any inquiries you may have to Oracle Partner Enablement team at [email protected].

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• Enablement 2.0 Get Specialized!

  - by mseika

  Enablement 2.0 Get Specialized! Oracle PartnerNetwork Specialized program is releasing new certifications on our latest products, and partners are invited to be the first candidates.  Oracle Fusion Customer Relationship Management 11g Sales Essentials Exam (1Z0-456) – now in Production! All Beta exam participants will receive their exam scores as of September 24, 2012. The successful candidates will receive their certificates starting mid-October, 2012. Oracle Fusion Human Capital Management 11g Human Resources Essentials Exam (1Z0-584) – now in Production! All Beta exam participants will receive their exam scores as of September 27, 2012. The successful candidates will receive their certificates starting mid-October, 2012. Oracle Fusion Human Capital Management 11g Talent Management Essentials Exam (1Z0-585) – now in Production! All Beta exam participants will receive their exam scores as of September 27, 2012. The successful candidates will receive their certificates starting mid-October, 2012.  Contact UsPlease direct any inquiries you may have to Oracle Partner Enablement team at [email protected].

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• Enablement 2.0 Get Specialized!

  - by mseika

  Enablement 2.0 Get Specialized! Oracle PartnerNetwork Specialized program is releasing new certifications on our latest products, and partners are invited to be the first candidates.  Oracle Fusion Customer Relationship Management 11g Sales Essentials Exam (1Z0-456) – now in Production! All Beta exam participants will receive their exam scores as of September 24, 2012. The successful candidates will receive their certificates starting mid-October, 2012. Oracle Fusion Human Capital Management 11g Human Resources Essentials Exam (1Z0-584) – now in Production! All Beta exam participants will receive their exam scores as of September 27, 2012. The successful candidates will receive their certificates starting mid-October, 2012. Oracle Fusion Human Capital Management 11g Talent Management Essentials Exam (1Z0-585) – now in Production! All Beta exam participants will receive their exam scores as of September 27, 2012. The successful candidates will receive their certificates starting mid-October, 2012.  Contact UsPlease direct any inquiries you may have to Oracle Partner Enablement team at [email protected].

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• Enablement 2.0 Get Specialized!

  - by mseika

  Enablement 2.0 Get Specialized! Oracle PartnerNetwork Specialized program is releasing new certifications on our latest products, and partners are invited to be the first candidates. Oracle Fusion Customer Relationship Management 11g Sales Essentials Exam (1Z0-456) – now in Production! All Beta exam participants will receive their exam scores as of September 24, 2012. The successful candidates will receive their certificates starting mid-October, 2012. Oracle Fusion Human Capital Management 11g Human Resources Essentials Exam (1Z0-584) – now in Production! All Beta exam participants will receive their exam scores as of September 27, 2012. The successful candidates will receive their certificates starting mid-October, 2012. Oracle Fusion Human Capital Management 11g Talent Management Essentials Exam (1Z0-585) – now in Production! All Beta exam participants will receive their exam scores as of September 27, 2012. The successful candidates will receive their certificates starting mid-October, 2012. Contact UsPlease direct any inquiries you may have to Oracle Partner Enablement team at [email protected].

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• Oracle Linux Partner Pavilion Spotlight III

  - by Ted Davis

  Three days until Oracle OpenWorld 2012 begins. The anticipation and excitement are building. In today's spotlight we are presenting an additional three partners exhibiting in the Oracle Linux Partner Pavilion at Oracle OpenWorld ( Booth #1033). Fujitsu will showcase a Gold tower system representing the one-millionth PRIMERGY server shipped, highlighting Fujitsu’s position as the #4 server vendor worldwide. Fujitsu’s broad range of server platforms is reshaping the data center with virtualization and cloud services, including those based on Oracle Linux and Oracle VM. BeyondTrust, the leader in providing context aware security intelligence, will be showcasing its threat management and policy enablement solutions for addressing IT security risks and simplifying compliance. BeyondTrust will discuss how to reduce security risks, close security gaps and improve visibility across your server and database infrastructure. Please stop by to see live demonstrations of BeyondTrust’s award winning vulnerability management and privilege identity management solutions supported on Oracle Linux. Virtualized infrastructure with Oracle VM and NetApp storage and data management solutions provides an integrated and seamless end user experience. Designed for maximum efficiency to allow for native NetApp deduplication and backup/recovery/cloning of VM’s or templates. Whether you are provisioning one or multiple server pools or dynamically re-provisioning storage for your virtual machines to meet business demands, with Oracle and NetApp, you have one single point-and-click console to rapidly and easily deploy a virtualized agile data infrastructure in minutes. So there you have it!  The third install of our Partner Spolight. Check out Part I and Part II of our Partner Spotlights from previous days if you've missed them. Remember to visit the Oracle Linux team at Oracle OpenWorld.

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• Server Setups for Agencies [closed]

  - by styks1987

  We are considering consolidating our server administration by cutting down on the number of systems we currently use to manage all our websites(~65 websites). Currently we have a testing server and 3 production servers. (2 - cherokee(linode), 1 - apache (mt)) We don't have a dedicated server admin, so I am stuck with managing all these servers, and as a developer, I don't want to deal with all the server hassle. So my main goal is to cut down on the time spent messing with the servers. We have looked at Pagoda Box and AppFog as possibilities. I am not sure if Pagoda Box would be cost effective. With 65+ websites we may end up paying anywhere from 0 to $50+ per website per month. Right now we page about $250 per month for the 4 VPS servers mentioned above. We already use Capistrano for deployment. I have the opportunity to completely overhaul the entire setup and I would like some feedback on where you found your information for large scale server management or how you currently do it. Articles are welcome. In summary: What is new (past 2 years) in simple server management arena? If you work at an agency or have had agency experience, how do/did you manage your sites? a. What is the level of effort for SSL, new site setup, database management, and extension management. b. How did you handle datacenter outages. Anyone with Pagoda Box experience, do you like it and did you have problems with Wordpress, Cakephp, Drupal, Expression Engine or Magento? a. Is it expensive for you? b. How has server uptime been? Your direction and comments are greatly appreciated.

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• Oracle OpenWorld 2011????WebLogic Server?????????|WebLogic Channel|??????

  - by ???02

  2011?10?2?~6??????????????????????Oracle OpenWorld 2011???????????????????????????????????????????????????WebLogic Server??????????????????????? Fusion Middleware?????? ???????? ?????????????????????????WebLogic Server??????????????????(???)????????????????WebLogic Server――Oracle OpenWorld 2011??????????·?????????????????????????????????????????WebLogic Server?????????????????????????????????WebLogic Server??????????????????????　Oracle OpenWorld 2011???????????????????????????????Oracle Fusion Financial Management????????????????Oracle Fusion Human Capital Management????????????????Oracle Fusion Supply Chain Management???????????????????Oracle Fusion Applications??????????????WebLogic Server?????????????????????????????????????????　?????????????????????·????????????????????????Oracle Fusion Middleware???????????????????????????????????????????????Development Tools???Cloud Application Foundation???Enterprise Management??3???????WebLogic Server??Oracle Coherence?Oracle Tuxedo?????Cloud Application Foundation????????????　????????????????????????WebLogic Server?????????????????????????????????????????????????????――Oracle OpenWorld 2011??????????????????·????????Oracle Public Cloud????????????Oracle Public Cloud??????WebLogic Server?????????????????　??????????·????·???????Oracle Public Cloud???????·?????1????Java?????????????????????PaaS???WebLogic Server??????????????????????????????Java EE????????????????????????????????????????????????????????????????????????????????????????????????――WebLogic Server?????????????????????????　??????????Oracle Database??????????????WebLogic Server??Oracle Real Application Clusters(RAC)?????????????Oracle Database????????????????????Active GridLink for RAC???????????????????????????????????????WebLogic Server????????????????????????????????????????　?????????????WebLogic Server???????????Java EE 6????????????????????????????·???????GlassFish 3???Java EE 6????????????WebLogic Server???????????????????????????????WebLogic Server?Java EE 6??????????????·??????????????Java EE 6??????????????????????????????????????　??Java EE 6????????????????????????????????????????????Web???????????Java EE?????????Web Profile?????????????????WebLogic Server?????????????????????????????????????????????????????????????Oracle Exalogic Elastic Cloud――??????WebLogic Server??????????????·???????????Oracle Exalogic Elastic Cloud???????????????????????????????????　???WebLogic Server???????????????????·????????????????????????????????????????????????????????????????????????????????????????????????Oracle VM 3.0 for Exalogic?????????????????????????????Exalogic?????????????????????????????????????????????????????????????　?????????????????????Exalogic Control????????????????????????????????????Oracle Enterprise Manager????????????????????????????????????　???Java EE??????????????????????Virtual Assembly Builder??Exalogic????????????????????????Java EE???????????????????????????????1????????????Exalogic??????????????????　?????????????????Exalogic??????????InfiniBand????????????Exabus???Oracle Coherence?Oracle Tuxedo??????????????????????Exabus????Exalogic???????????????????????????????????????――Exabus????????????????????????????????　?????????I/O?????????????????????????·??????TCP/IP??????????????????????????????????????????????????????InfiniBand???????????????????????　??????Exabus????????????????????????InfiniBand??????????????????????????????????????????????????????????????????????????????????4??????????(??)?6??1????????????Exabus??????API????Oracle Coherence???Exabus Java API?????Tuxedo???Exabus RDMA API????????――???????WebLogic Server?Exalogic???????Java EE??????????????????????????　WebLogic Server?????????Java EE 6???????????????????????????????????????????????????????????????????????　???Exalogic??????????????Exabus???????????????????????????????????????????????????Java EE??????????????????????????????????Java EE???????????????????????????????????????????????

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• Primavera ???????·??????

  - by hhata

  Primavera???????????????????? 1. Primavera P6 EPPM (Enterprise Project Portfolio Management) P6 EPPM??????????????????????????????????????????? ??????????????????????????????????? P6 EPPM ???????????? 2. Primavera Cost Controls Primavera Cost Controls???????????????????????? ????????????????????????? Primavera Cost Controls ???????????? 3. Primavera Project Delivery Management Primavera Project Delivery Management????????????????????????? ????????????????????????????????????????? Primavera Project Delivery Management ???????????? 4. Primavera Capital Planning Primavera Capital Planning???????????????????? ???????????·?????????????????????????????????? ???????????????????????????????? Primavera Capital Planning ???????????? 5. Oracle Instantis EnterpriseTrack Instantis EnterpriseTrack??IT???????????????????? (PMO)?????????????????????????????????·??????? ?·??????????(PPM)?????????????????????????????? ???????????????????????????????? Instantis EnterpriseTrack ????????????? ????????????????????Primavera ????·?????????·???????:??????????????? ?? : 03-6834?5241 (??:??) ??????????????????????

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• ?Oracle DB 11gR2 ??????????????????/????????????????!

  - by Yuichi.Hayashi

  ?????????????????????????????40~60%????????????? ??????????????????????????????????????????????????????????????????????????????????... ????????????????????????????????????????TCO(Total Cost of Ownership)???????????? ??????????????????????????????????????????????????????????????????????????? ???????1?1???????????????????????????????????1??????????????????????????????????????·????????????? ??????????????????·???·????????????????TCO????????????? ????????????????Grid(????)????????????????????????????·???? = Oracle Real Application Clusters(RAC)???????·???? = Oracle Automatic Storage Management(ASM)????????????????????????????????????? Oracle Database???????11g R2?????????????????????????/???????????????????????(????????????????)?????????????????????????????! SCAN Single Client Access Name(SCAN)??Oracle Real Application Clusters(RAC)11g R2??????? SCAN??????????????????????????????????????????????????RAC?????????????????????????·????????????????????SCAN?????????????????????VIP?????????????RAC????????????????????????????????!???????????????? ???????????????????????????????????????SCAN?????????????????????????????TCO?????????????????(????????????)???????????????????????????????!????????????? SCAN?????????????????????? ??????Oracle Database 11gR2 Real Application Clusters(?????????) ??????Oracle Real Application Clusters 11g Release 2 SCAN??? ACFS ASM Cluster File System(ACFS)??Automatic Storage Management(ASM)11g R2??????? ASM??S.A.M.E.(Stripe And Mirror Everything)????????????????????????????????????????????????????????·???????·??????????????????10g????????????????·??????????·???????????????ASM????????????·??????????????????????????????????????????·?????????????????????????????????????????????? 11g R2??????ACFS?????????????????(????????????????????????????????????????????????????????)????ASM???????????????????????????????????????????????????????·??????????????ACFS????! · ??????????????????? · ????????????/???? · ??????????????????????(?????)??? · ????????????? ?2???????????????????????????? · ???????????? ??????????????????????·??????????·?????????????????????!???????????????????????????????????????? ACFS??????????????????? ??????Oracle Database 11gR2 Automatic Storage Management ??????Oracle Database 11g Release 2 Automatic Storage Management???????????????? ??????·????? ??????·???????Oracle Database Resource Manager(????·?????)11g R2??????? ????·????????????·???????????????????????????????Oracle Database???Oracle RAC????????????????????????????????????????????????????????????????????????????????????????????????????1????????????? ????????????·?????????????????????????????????????????????????????????????????? CPU ???????????????????????????????????????????????????·??????????????????????????? 11g R2??????????·???????????????? CPU_COUNT ?????????????? CPU ???????????????????????????·??????? CPU ?????????????????????????????????????????????? ????????·???????????????????????????????????????????Oracle ??????????????????????·??????? CPU ??????????????????????????????·???????????????!???????????????? ??????·???????????????????????? ??????Oracle Database 11gR2 ????????????? ?????????? ? ??????????????????????????????????!? ? ???????????????????????????????????!?

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• ???????????????????Specialization?????????

  - by mamoru.kobayashi

  ???????????????????Oracle PartnerNetwork Specialized?? ??????????Specialization??6??????????????? ?????????????? ?????22????????40????Specialization????????? ¦??????????????? ·?????????? ?Oracle Data Warehousing? ?Oracle Exadata? ·?????????????? ?JD Edwards EnterpriseOne Financial Management? ?Primavera P6 Enterprise Project Portfolio Management? ·????????? ?Oracle Solaris? ?Oracle Linux? ????????2010?11?????????????Specialization?????? ??????????Specialization?????????????????????? ¦????????Specialization????????????????(????) ·?Oracle Data Warehousing?: ?????????????????????????????????? ·?Oracle Exadata?: ?????????????????????????????????? ·?JD Edwards EnterpriseOne Financial Management?: ?????????????????????????? ·?Primavera P6 Enterprise Project Portfolio Management?: IT???????????? ·?Oracle Solaris?: ???????????????????????????? ?????????????????????????????? ???? ????????????????????????? ?????????????? ·?Oracle Linux?: ?????????????????????????????????? ????????????????

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• How to bind a select list with SproutCore 2.0 and Handlebars

  - by Garth

  Given the following SC.View object: var view = SC.View.create({ templateName: 'people', people: [], selectedPersonId: null}); and the following people Handlebars template: <select> {{#each people}} <option {{bindAttr id="id"}}>{{name}}</option> {{/each}} </select> What would be the best way to bind the selectedPersonId to the select list? (@stackoverflow: Reputation of 1500+ to create new tags? really?.... #sproutcore20 #handlebars)

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• Efficient method of getting all plist arrays into one array?

  - by cannyboy

  If I have a plist which is structured like this: Root Array Item 0 Dictionary City String New York People Array Item 0 String Steve Item 1 String Paul Item 2 String Fabio Item 3 String David Item 4 String Penny Item 1 Dictionary City String London People Array Item 0 String Linda Item 1 String Rachel Item 2 String Jessica Item 3 String Lou Item 2 Dictionary City String Barcelona People Array Item 0 String Edward Item 1 String Juan Item 2 String Maria Then what is the most efficient way of getting all the names of the people into one big NSArray?

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• Basic SQL Select in Postgresql fails

  - by Rhubarb

  I am doing a select * on a postgresql table, and everything looks good. But if I do: SELECT Name from People It says: ERROR: column People.Name does not exist SQL state: 42703 Character: 8 But the name column shows up during select *. I've tried: SELECT People.Name from People as well, with the same result. Am I missing something? It should be pretty easy to do this in any other database.

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• How to handle form data in cakephp

  - by Vinay

  i have a form for adding people object ,i want to add as many people without saving people in database,after clicking add people form submit button,the same form should appear without saving the form data to database,instead it should save to the session.please explain in detail if possible with the help of a example to do this, i have not found any tutorial which explains cakephp session in detail.

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• Setting MySQL column names

  - by Richard Mar.

  Say I have these tables: people(id, name), cars(person_id, car) and this query: SELECT c.car FROM people as p, cars as c WHERE c.person_id = p.id AND p.id = 3 I want the c.car column to take its name from the name field in the people table, like this (invalid SQL, just to illustrate): SELECT c.car AS(SELECT name FROM people WHERE id = 3) How do I do that?

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• Any easy way to delete a user (having many to many relation with role) in acegi, grails?

  - by john

  Hi, In default acegi setting, person and authority have many to many relations. Thus, in addtion to people and authorities, there is a table authotiries-people. To delete a person (a user) I have to delete the related record in authotiries-people first....then come back to delete the record... the problem is: other people are still using this authority (ROLE) could some one enlighten me how to delete the user without deleting the authority? thanks.

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• Refreshing code

  - by sairam333

  Hi I want code for refershing my page automatically when i click on any button.For Ex I have a people page In that page i delete people from total peoples using one button but that selected people is not deleted immediately That means the People page is not refreshing.So,I want code for refreshing that page.Give me any suggestions.Thanks in advance

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• Oracle Tutor: Top 10 to Implement Sustainable Policies and Procedures

  - by emily.chorba(at)oracle.com

  Overview Your organization (executives, managers, and employees) understands the value of having written business process documents (process maps, procedures, instructions, reference documents, and form abstracts). Policies and procedures should be documented because they help to reduce the range of individual decisions and encourage management by exception: the manager only needs to give special attention to unusual problems, not covered by a specific policy or procedure. As more and more procedures are written to cover recurring situations, managers will begin to make decisions which will be consistent from one functional area to the next.Companies should take a project management approach when implementing an environment for a sustainable documentation program and do the following:1. Identify an Executive Champion2. Put together a winning team3. Assign ownership4. Centralize publishing5. Establish the Document Maintenance Process Up Front6. Document critical activities only7. Document actual practice8. Minimize documentation9. Support continuous improvement10. Keep it simple 1. Identify an Executive ChampionAppoint a top down driver. Select one key individual to be a mentor for the procedure planning team. The individual should be a senior manager, such as your company president, CIO, CFO, the vice-president of quality, manufacturing, or engineering. Written policies and procedures can be important supportive aids when known to express the thinking for the chief executive officer and / or the president and to have his or her full support. 2. Put Together a Winning TeamChoose a strong Project Management Leader and staff the procedure planning team with management members from cross functional groups. Make sure team members have the responsibility - and the authority - to make things happen.The winning team should consist of the Documentation Project Manager, Document Owners (one for each functional area), a Document Controller, and Document Specialists (as needed). The Tutor Implementation Guide has complete job descriptions for these roles. 3. Assign Ownership It is virtually impossible to keep process documentation simple and meaningful if employees who are far removed from the activity itself create it. It is impossible to keep documentation up-to-date when responsibility for the document is not clearly understood.Key to the Tutor methodology, therefore, is the concept of ownership. Each document has a single owner, who is responsible for ensuring that the document is necessary and that it reflects actual practice. The owner must be a person who is knowledgeable about the activity and who has the authority to build consensus among the persons who participate in the activity as well as the authority to define or change the way an activity is performed. The owner must be an advocate of the performers and negotiate, not dictate practices.In the Tutor environment, a document's owner is the only person with the authority to approve an update to that document. 4. Centralize Publishing Although it is tempting (especially in a networked environment and with document management software solutions) to decentralize the control of all documents -- with each owner updating and distributing his own -- Tutor promotes centralized publishing by assigning the Document Administrator (gate keeper) to manage the updates and distribution of the procedures library. 5. Establish a Document Maintenance Process Up Front (and stick to it) Everyone in your organization should know they are invited to suggest changes to procedures and should understand exactly what steps to take to do so. Tutor provides a set of procedures to help your company set up a healthy document control system. There are many document management products available to automate some of the document change and maintenance steps. Depending on the size of your organization, a simple document management system can reduce the effort it takes to track and distribute document changes and updates. Whether your company decides to store the written policies and procedures on a file server or in a database, the essential tasks for maintaining documents are the same, though some tasks are automated. 6. Document Critical Activities Only The best way to keep your documentation simple is to reduce the number of process documents to a bare minimum and to include in those documents only as much detail as is absolutely necessary. The first step to reducing process documentation is to document only those activities that are deemed critical. Not all activities require documentation. In fact, some critical activities cannot and should not be standardized. Others may be sufficiently documented with an instruction or a checklist and may not require a procedure. A document should only be created when it enhances the performance of the employee performing the activity. If it does not help the employee, then there is no reason to maintain the document. Activities that represent little risk (such as project status), activities that cannot be defined in terms of specific tasks (such as product research), and activities that can be performed in a variety of ways (such as advertising) often do not require documentation. Sometimes, an activity will evolve to the point where documentation is necessary. For example, an activity performed by single employee may be straightforward and uncomplicated -- that is, until the activity is performed by multiple employees. Sometimes, it is the interaction between co-workers that necessitates documentation; sometimes, it is the complexity or the diversity of the activity.7. Document Actual Practices The only reason to maintain process documentation is to enhance the performance of the employee performing the activity. And documentation can only enhance performance if it reflects reality -- that is, current best practice. Documentation that reflects an unattainable ideal or outdated practices will end up on the shelf, unused and forgotten.Documenting actual practice means (1) auditing the activity to understand how the work is really performed, (2) identifying best practices with employees who are involved in the activity, (3) building consensus so that everyone agrees on a common method, and (4) recording that consensus.8. Minimize Documentation One way to keep it simple is to document at the highest level possible. That is, include in your documents only as much detail as is absolutely necessary.When writing a document, you should ask yourself, What is the purpose of this document? That is, what problem will it solve?By focusing on this question, you can target the critical information.• What questions are the end users likely to have?• What level of detail is required?• Is any of this information extraneous to the document's purpose? Short, concise documents are user friendly and they are easier to keep up to date. 9. Support Continuous Improvement Employees who perform an activity are often in the best position to identify improvements to the process. In other words, continuous improvement is a natural byproduct of the work itself -- but only if the improvements are communicated to all employees who are involved in the process, and only if there is consensus among those employees.Traditionally, process documentation has been used to dictate performance, to limit employees' actions. In the Tutor environment, process documents are used to communicate improvements identified by employees. How does this work? The Tutor methodology requires a process document to reflect actual practice, so the owner of a document must routinely audit its content -- does the document match what the employees are doing? If it doesn't, the owner has the responsibility to evaluate the process, to build consensus among the employees, to identify "best practices," and to communicate these improvements via a document update. Continuous improvement can also be an outgrowth of corrective action -- but only if the solutions to problems are communicated effectively. The goal should be to solve a problem once and only once, which means not only identifying the solution, but ensuring that the solution becomes part of the process. The Tutor system provides the method through which improvements and solutions are documented and communicated to all affected employees in a cost-effective, timely manner; it ensures that improvements are not lost or confined to a single employee. 10. Keep it Simple Process documents don't have to be complex and unfriendly. In fact, the simpler the format and organization, the more likely the documents will be used. And the simpler the method of maintenance, the more likely the documents will be kept up-to-date. Keep it simply by:• Minimizing skills and training required• Following the established Tutor document format and layout• Avoiding technology just for technology's sake No other rule has as major an impact on the success of your internal documentation as -- keep it simple. Learn More For more information about Tutor, visit Oracle.Com or the Tutor Blog. Post your questions at the Tutor Forum.   Emily Chorba Principle Product Manager Oracle Tutor & BPM 

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• Effectiveness and Efficiency

  - by Daniel Moth

  In the professional environment, i.e. at work, I am always seeking personal growth and to be challenged. The result is that my assignments, my work list, my tasks, my goals, my commitments, my [insert whatever word resonates with you] keep growing (in scope and desired impact). Which in turn means I have to keep finding new ways to deliver more value, while not falling into the trap of working more hours. To do that I continuously evaluate both my effectiveness and my efficiency. EFFECTIVENESS The first thing I check is my effectiveness: Am I doing the right things? Am I focusing too much on unimportant things? Am I spending more time doing stuff that is important to my team/org/division/business/company, or am I spending it on stuff that is important to me and that I enjoy doing? Am I valuing activities that maybe I have outgrown and should be delegated to others who are at a stage I have surpassed (in Microsoft speak: is the work I am doing level appropriate or am I still operating at the previous level)? Notice how the answers to those questions change over time and due to certain events, so I have to remind myself to revisit them frequently. Events that force me to re-examine them are: change of role, change of team/org/etc, change of direction of team/org/etc, re-org, new hires on the team that take on some of the work I did, personal promotion, change of manager... and if none of those events has occurred since the last annual review, I ask myself those at each annual review anyway. If you think you are not being effective at work, make a list of the stuff that you do and start tracking where your time goes. In parallel, have a discussion with your manager about where they think your time should go. Ultimately your time is finite and hence it is your most precious investment, don't waste it. If your management doesn't value as highly what you spend your time on, then either convince your management, or stop spending your time on it, or find different management: Lead, Follow, or get out of the way! That's my view on effectiveness. You have to fix that before moving to being efficient, or you may end up being very efficient at stuff that nobody wants you to be doing in the first place. For example, you may be spending your time writing blog posts and becoming better and faster at it all the time. If your manager thinks that is not even part of your job description, you are wasting your time to satisfy your inner desires. Nobody can help you with your effectiveness other than your management chain and your management peers - they are the judges of it. EFFICIENCY The second thing I check is my efficiency: Am I doing things right? For me, doing things right means that I deliver the same quality of work faster [than what I used to, and than my peers, and than expected of me]. The result is that I can achieve more [than what I used to, and than my peers, and than expected of me]. Notice how the efficiency goal is a more portable one. If, by whatever criteria, you think you are the best at [insert your own skill here], this can change at two events: because you have new colleagues (who are potentially better than your older ones), and it can change with a change of manager (who has potentially higher expectations). That's about it. Once you are efficient at something, you carry that with you... All you need to really be doing here is, when taking on new kinds of work that you haven't done before, try a few approaches and devise a system so that you can become efficient at this new activity too... Just keep "collecting" stuff that you are efficient at. If you think you are not being efficient at something, break it down: What are the steps you take to complete that task? How long do you spend on each step? Talk to others about what steps they take, to see if you can optimize some steps away or trade them for better steps, or just learn how to complete a step faster. Have a system for every task you take so that you can have repeatable success. That's my view on efficiency. You have to fix it so that you can free up time to do more. When you plan a route from A to B - all else being equal - you try to get there as fast as possible so why would you not want to do that with your everyday work? For example, imagine you are inefficient at processing email: You spend more time than necessary dealing with email, and you still end up with dropped email threads and with slower response times than others. How can you improve? Talk to someone that you think is good at this, understand their system (e.g. here is my email processing system) and come up with one that works for you. Parting Thoughts Are you considered, by your colleagues and manager, an effective and efficient person at your workplace? If you are, what would you change if you were asked by your management to do the job of two people? Seriously, think about that! Your immediate reaction may be "that is not possible", but it actually is. You just have to re-assess what things that were previously important will now stop being important, by discussing them with your management and reaching agreement on relative priorities. For example, stuff that was previously on your plate may now have to be delegated or dropped. Where you thought you were efficient, maybe now you have to find an even faster path to completion, perhaps keeping in mind that Perfect is the Enemy of “Good Enough”. My personal experience (from both observing others and from my own reflection) is that when folks are struggling to keep up at work it is because of two reasons: They are investing energy in stuff that they enjoy doing which the business regards as having a lower priority than a lot of other things on their plate. They are completing tasks to a level of higher quality than what is required (due to personal pride) missing the big picture which almost always mandates completing three tasks at good enough quality than knocking only one of them out of the park while the other two come in late or not at all. There is a lot of content on the web, so I strongly encourage you to use your favorite search engine to read other views on effectiveness and efficiency (Bing, Google). Comments about this post by Daniel Moth welcome at the original blog.

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• SQLAuthority News – SQLPASS Nov 8-11, 2010-Seattle – An Alternative Look at Experience

  - by pinaldave

  I recently attended most prestigious SQL Server event SQLPASS between Nov 8-11, 2010 at Seattle. I have only one expression for the event - Best Summit Ever This year the summit was at its best. Instead of writing about my usual routine or the event, I am going to write about the interesting things I did and how I felt about it! Best Summit Ever Trip to Seattle! This was my second trip to Seattle this year and the journey is always long. Here is the travel stats on how long it takes to get to Seattle: 24 hours official air time 36 hours total travel time (connection waits and airport commute) Every time I travel to USA I gain a day and when I travel back to home, I lose a day. However, the total traveling time is around 3 days. The journey is long and very exhausting. However, it is all worth it when you’re attending an event like SQLPASS. Here are few things I carry when I travel for a long journey: Dry Snack packs – I like to have some good Indian Dry Snacks along with me in my backpack so I can have my own snack when I want Amazon Kindle – Loaded with 80+ books A physical book – This is usually a very easy to read book I do not watch movies on the plane and usually spend my time reading something quick and easy. If I can go to sleep, I go for it. I prefer to not to spend time in conversation with the guy sitting next to me because usually I end up listening to their biography, which I cannot blog about. Sheraton Seattle SQLPASS In any case, I love to go to Seattle as the city is great and has everything a brilliant metropolis has to offer. The new Light Train is extremely convenient, and I can take it directly from the airport to the city center. My hotel, the Sheraton, was only few meters (in the USA people count in blocks – 3 blocks) away from the train station. This time I saved USD 40 each round trip due to the Light Train. Sessions I attended! Well, I really wanted to attend most of the sessions but there was great dilemma of which ones to choose. There were many, many sessions to be attended and at any given time there was more than one good session being presented. I had decided to attend sessions in area performance tuning and I attended quite a few sessions this year, compared to what I was able to do last year. Here are few names of the speakers whose sessions I attended (please note, following great speakers are not listed in any order. I loved them and I enjoyed their sessions): Conor Cunningham Rushabh Mehta Buck Woody Brent Ozar Jonathan Kehayias Chris Leonard Bob Ward Grant Fritchey I had great fun attending their sessions. The sessions were meaningful and enlightening. It is hard to rate any session but I have found that the insights learned in Conor Cunningham’s sessions are the highlight of the PASS Summit. Rushabh Mehta at Keynote SQLPASS   Bucky Woody and Brent Ozar I always like the sessions where the speaker is much closer to the audience and has real world experience. I think speakers who have worked in the real world deliver the best content and most useful information. Sessions I did not like! Indeed there were few sessions I did not like it and I am not going to name them here. However, there were strong reasons I did not like their sessions, and here is why: Sessions were all theory and had no real world connections. All technical questions ended with confusing answers (lots of “I will get back to you on it,” “it depends,” “let us take this offline” and many more…) “I am God” kind of attitude in the speakers For example, I attended a session of one very well known speaker who is a specialist for one particular area. I was bit late for the session and was surprised to see that in a room that could hold 350 people there were only 30 attendees. After sitting there for 15 minutes, I realized why lots of people left. Very soon I found I preferred to stare out the window instead of listening to that particular speaker. One on One Talk! Many times people ask me what I really like about PASS. I always say the experience of meeting SQL legends and spending time with them one on one and LEARNING! Here is the quick list of the people I met during this event and spent more than 30 minutes with each of them talking about various subjects: Pinal Dave and Brad Shulz Pinal Dave and Rushabh Mehta Michael Coles and Pinal Dave Rushabh Mehta – It is always pleasure to meet with him. He is a man with lots of energy and a passion for community. He recently told me that he really wanted to turn PASS into resource for learning for every SQL Server Developer and Administrator in the world. I had great in-depth discussion regarding how a single person can contribute to a community. Michael Coles – I consider him my best friend. It is always fun to meet him. He is funny and very knowledgeable. I think there are very few people who are as expert as he is in encryption and spatial databases. Worth meeting him every single time. Glenn Berry – A real friend of everybody. He is very a simple person and very true to his heart. I think there is not a single person in whole community who does not like him. He is a friends of all and everybody likes him very much. I once again had time to sit with him and learn so much from him. As he is known as Dr. DMV, I can be his nurse in the area of DMV. Brad Schulz – I always wanted to meet him but never got chance until today. I had great time meeting him in person and we have spent considerable amount of time together discussing various T-SQL tricks and tips. I do not know where he comes up with all the different ideas but I enjoy reading his blog and sharing his wisdom with me. Jonathan Kehayias – He is drill sergeant in US army. If you get the impression that he is a giant with very strong personality – you are wrong. He is very kind and soft spoken DBA with strong performance tuning skills. I asked him how he has kept his two jobs separate and I got very good answer – just work hard and have passion for what you do. I attended his sessions and his presentation style is very unique.  I feel like he is speaking in a language I understand. Louis Davidson – I had never had a chance to sit with him and talk about technology before. He has so much wisdom and he is very kind. During the dinner, I had talked with him for long time and without hesitation he started to draw a schema for me on the menu. It was a wonderful experience to learn from a master at the dinner table. He explained to me the real and practical differences between third normal form and forth normal form. Honestly I did not know earlier, but now I do. Erland Sommarskog – This man needs no introduction, he is very well known and very clear in conveying his ideas. I learned a lot from him during the course of year. Every time I meet him, I learn something new and this time was no exception. Joe Webb – Joey is all about community and people, we had interesting conversation about community, MVP and how one can be helpful to community without losing passion for long time. It is always pleasant to talk to him and of course, I had fun time. Ross Mistry – I call him my brother many times because he indeed looks like my cousin. He provided me lots of insight of how one can write book and how he keeps his books simple to appeal to all the readers. A wonderful person and great friend. Ola Hallgren - I did not know he was coming to the summit. I had great time meeting him and had a wonderful conversation with him regarding his scripts and future community activities. Blythe Morrow – She used to be integrated part of SQL Server Community and PASS HQ. It was wonderful to meet her again and re-connect. She is wonderful person and I had a great time talking to her. Solid Quality Mentors – It is difficult to decide who to mention here. Instead of writing all the names, I am going to include a photo of our meeting. I had great fun meeting various members of our global branches. This year I was sitting with my Spanish speaking friends and had great fun as Javier Loria from Solid Quality translated lots of things for me. Party, Party and Parties Every evening there were various parties. I did attend almost all of them. Every party had different theme but the goal of all the parties the same – networking. Here are the few parties where I had lots of fun: Dell Reception Party Exhibitor Party Solid Quality Fun Party Red Gate Friends Party MVP Dinner Microsoft Party MVP Dinner Quest Party Gameworks PASS Party Volunteer Party at Garage Solid Quality Mentors (10 Members out of 120) They were all great networking opportunities and lots of fun. I really had great time meeting people at the various parties. There were few people everywhere – well, I will say I am among them – who hopped parties. NDA – Not Decided Agenda During the event there were few meetings marked “NDA.” Someone asked me “why are these things NDA?”  My response was simple: because they are not sure themselves. NDA stands for Not Decided Agenda. Toys, Giveaways and Luggage I admit, I was like child in Gameworks and was playing to win soft toys. I was doing it for my daughter. I must thank all of the people who gave me their cards to try my luck. I won 4 soft-toys for my daughter and it was fun. Also, thanks to Angel who did a final toy swap with me to get the desired toy for my daughter. I also collected ducks from Idera, as my daughter really loves them. Solid Quality Booth Each of the exhibitors was giving away something and I got so much stuff that my luggage got quite a bit bigger when I returned. Best Exhibitor Idera had SQLDoctor (a real magician and fun guy) to promote their new tool SQLDoctor. I really had a great time participating in the magic myself. At one point, the magician made my watch disappear.  I have seen better magic before, but this time it caught me unexpectedly and I was taken by surprise. I won many ducks again. The Common Question I heard the following common questions: I have seen you somewhere – who are you? – I am Pinal Dave. I did not know that Pinal is your first name and Dave is your last name, how do you pronounce your last name again? – Da-way How old are you? – I am as old as I can be. Are you an Indian because you look like one? – I did not answer this one. Where are you from? This question was usually asked after looking at my badge which says India. So did you really fly from India? – Yes, because I have seasickness so I do not prefer the sea journey. How long was the journey? – 24/36/12 (air travel time/total travel time/time zone difference) Why do you write on SQLAuthority.com? – Because I want to. I remember your daughter looks like you. – Is this even a question? Of course, she is daddy’s little girl. There were so many other questions, I will have to write another blog post about it. SQLPASS Again, Best Summit Ever! Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: About Me, Pinal Dave, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Author Visit, T SQL, Technology Tagged: SQLPASS

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• Oracle OpenWorld Preview: Real World Perspectives from Oracle WebCenter Customers

  - by Christie Flanagan

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With this spirit in mind, this polished marketer personally invites you to hear directly from Oracle WebCenter customers about their real-life experiences during our customer panel sessions at Oracle OpenWorld next week.  If you’re currently using WebCenter, thinking about it, or just want to find out more about best practices in social business, next-generation portals, enterprise content management or web experience management, be sure to attend these sessions: CON8899 - Becoming a Social Business: Stories from the Front Lines of Change Wednesday, Oct 3, 11:45 AM - 12:45 PM - Moscone West - 3000Priscilla Hancock - Vice President/CIO, University of Louisville Kellie Christensen - Director of Information Technology, Banner EngineeringWhat does it really mean to be a social business? How can you change your organization to embrace social approaches? What pitfalls do you need to avoid? In this lively panel discussion, customer and industry thought leaders in social business explore these topics and more as they share their stories of the good, the bad, and the ugly that can happen when embracing social methods and technologies to improve business success. Using moderated questions and open Q&A from the audience, the panel discusses vital topics such as the critical factors for success, the major issues to avoid, how to gain senior executive support for social efforts, how to handle undesired behavior, and how to measure business impact. This session will take a thought-provoking look at becoming a social business from the inside. CON8900 - Building Next-Generation Portals: An Interactive Customer Panel DiscussionWednesday, Oct 3, 5:00 PM - 6:00 PM - Moscone West - 3000Roberts Wayne - Director, IT, Canadian Partnership Against CancerMike Beattie - VP Application Development, Aramark Uniform ServicesJohn Chen - Utilities Services Manager 6, Los Angeles Department of Water & PowerJörg Modlmayr - Head of Product Managment, Siemens AGSocial and collaborative technologies have changed how people interact, learn, and collaborate, and providing a modern, social Web presence is imperative to remain competitive in today’s market. Can your business benefit from a more collaborative and interactive portal environment for employees, customers, and partners? Attend this session to hear from Oracle WebCenter Portal customers as they share their strategies and best practices for providing users with a modern experience that adapts to their needs and includes personalized access to content in context. The panel also addresses how customers have benefited from creating next-generation portals by migrating from older portal technologies to Oracle WebCenter Portal. CON8898 - Land Mines, Potholes, and Dirt Roads: Navigating the Way to ECM NirvanaThursday, Oct 4, 12:45 PM - 1:45 PM - Moscone West - 3001Stephen Madsen - Senior Management Consultant, Alberta Agriculture and Rural DevelopmentHimanshu Parikh - Sr. Director, Enterprise Architecture & Middleware, Ross Stores, Inc.Ten years ago, people were predicting that by this time in history, we’d be some kind of utopian paperless society. As we all know, we're not there yet, but are we getting closer? What is keeping companies from driving down the road to enterprise content management bliss? Most people understand that using ECM as a central platform enables organizations to expedite document-centric processes, but most business processes in organizations are still heavily paper-based. Many of these processes could be automated and improved with an ECM platform infrastructure. In this panel discussion, you’ll hear from Oracle WebCenter customers that have already solved some of these challenges as they share their strategies for success and roads to avoid along your journey. CON8897 - Using Web Experience Management to Drive Online Marketing SuccessThursday, Oct 4, 2:15 PM - 3:15 PM - Moscone West - 3001Blane Nelson - Chief Architect, Ancestry.comMike Remedios - CIO, ArbonneCaitlin Scanlon - Product Manager, Monster WorldwideEvery year, the online channel becomes more imperative for driving organizational top-line revenue, but for many companies, mastering how to best market their products and services in a fast-evolving online world with high customer expectations for personalized experiences can be a complex proposition. Come to this panel discussion, and hear directly from customers on how they are succeeding today by using Web experience management to drive marketing success, using capabilities such as targeting and optimization, user-generated content, mobile site publishing, and site visitor personalization to deliver engaging online experiences. Your Handy Guide to WebCenter at Oracle OpenWorld Want a quick and easy guide to all the keynotes, demos, hands-on labs and WebCenter sessions you definitely don't want to miss at Oracle OpenWorld? Download this handy guide, Focus on WebCenter. More helpful links: * Oracle OpenWorld* Oracle Customer Experience Summit @ OpenWorld* Oracle OpenWorld on Facebook * Oracle OpenWorld on Twitter* Oracle OpenWorld on LinkedIn* Oracle OpenWorld Blog

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• EBS Techstack Sessions at OAUG/Collaborate 2010

  - by Steven Chan

  We have a large contingent of E-Business Suite Applications Technology Group staff rolling out to the OAUG/Collaborate 2010 conference in Las Vegas new week.  Our Applications Technology Group staff will be appearing as guest speakers or full-speakers at the following E-Business Suite technology stack related sessions:Database Special Interest GroupSunday, April 18, 11:00 AM, Breakers FSIG Leaders:  Michael Brown, Colibri; Sandra Vucinic, Vlad GroupGuest Speaker:  Steven ChanCovering database upcoming and past desupport dates, and database support policies as they apply to E-Business Suite environments, general Q&A E-Business Suite Technology Stack Special Interest GroupSunday, April 18, 3:00 PM, Breakers FSIG Leaders:  Elke Phelps, Paul Jackson, HumanaGuest Speaker:  Steven ChanCovering the latest EBS technology stack certifications, roadmap, desupport noticesupgrade options for Discoverer, OID, SSO, Portal, general Q&A E-Business Suite Applications Technology Roadmap & VisionMonday, April 19, 8:00 AM, South Seas GOracle Speaker:  Uma PrabhalaLatest developments for SOA, AOL, OAF, Web ADI, SES, AMP, ACMP, security, and other technologies Oracle E-Business Suite Applications Strategy and General Manager UpdateMonday, April 19, 2:30 PM, Mandalay Bay Ballroom DOracle Speaker:  Cliff GodwinUpdate on the entire Oracle E-Business Suite product line. The session covers the value delivered by the current release of Oracle E-Business Suite applications, the momentum, and how Oracle E-Business Suite applications integrate into Oracle's overall applications strategy 10 Things You Can Do Today to Prepare for the Next Generation ApplicationsTuesday, April 20, 8:00 AM, South Seas FOracle Speaker:  Nadia Bendjedou"Common sense" and "practical" steps that can be taken today to increase the value of your Oracle Applications (E-Business Suite, PeopleSoft, Siebel, and JDE) investments by using the latest Oracle solutions and technologiesReducing TCO using Oracle E-Business Suite Management PacksTuesday, April 20, 10:30 AM, South Seas EOracle Speaker:  Angelo RosadoLearn how you can reduce the Total Cost of Ownership by implementing Application Management Pack (AMP) and Application Change Management Pack (ACP) for E-Business Suite 11i, R12, R12.1. AMP is Oracle's next generation system manageability product offering that provides a centralized platform to manage and maintain EBS. ACP is Oracle's offering to monitor and manage E-Business Suite changes in the areas of E-Business Suite Customizations, Patches and Functional Setups. E-Business Suite Upgrade Special Interest GroupTuesday, April 20, 3:15 PM, South Seas ESIG Leaders:  John Stouffer; Sandra Vucinic, Vlad GroupGuest Speaker:  Steven ChanParticipating in general Q&A E-Business Suite Technology Essentials: Using the Latest Oracle Technologies with E-Business Suite Wednesday, April 21, 8:00 AM, South Seas HOracle Speaker:  Lisa ParekhOracle continues to build new functionality into the Oracle Database, Fusion Middleware, and Enterprise Manager. Come see how you can enhance the value of E-Business Suite for your users and lower your costs of ownership by utilizing the latest features of these Oracle technologies with E-Business Suite. Learn about the latest advanced E-Business Suite topologies and features, including new options for security, performance, third-party integration, SOA, virtualization, clouds, systems management, and much more How to Leverage the New E-Business Suite R12.1 Solutions Without Upgrading your 11.5.10 EnvironmentWednesday, April 21, 10:30 AMOracle Speaker:  Nadia Bendjedou, South Seas ELearn how you can use the latest E-Business Suite 12.1 standalone solutions without upgrading from your E-Business Suite 11.5.10 environment Web 2.0 User Experience and Oracle Fusion Middleware Integration with Oracle E-Business SuiteWednesday, April 21, 4:00 PM, South Seas FOracle Speaker:  Padmaprabodh AmbaleSee the next generation Oracle E-Business Suite OA framework improvements that will provide new rich interactions in components such as LOV, Tables and Attachments.  See  new components like the Rich Container that allows any Web 2.0 content like Flash or OBIEE to be embedded in OA Framework pages. Advanced Technology Deployment Architectures for E-Business Suite Wednesday, April 21, 2:15 PM, South Seas EOracle Speaker:  Steven ChanLearn how to take advantage of the latest version of Oracle Fusion Middleware with Oracle E-Business Suite. Learn how to utilize identity management systems and LDAP directories. In addition, come to this session for answers about advanced network deployments involving reverse proxy servers, load balancers, and DMZ's, and to see how you can take benefit from virtualization and new system management capabilities. Upgrading to Oracle E-Business Suite 12.1 - Best PracticesThursday, April 22, 11:00 AM, South Seas EOracle Speaker:  Lester Gutierrez, Udayan ParvateFundamental of upgrading to Release 12.1, which includes the technology stack components and differences, the upgrade path from various releases of Oracle E-Business Suite, upgrade steps, monitoring the upgrade, hints and tips for minimizing downtime and upgrade best practices for making the upgrade to Release 12.1 a success.  We look forward to seeing you there!

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• Gartner PCC Follow-up: Interview with Chaeny Emanavin, Usability Lead - Office of Information Develo

  - by [email protected]

  Last week at the Gartner Portals, Content and Collaboration conference in Baltimore, Chaeny and I co-presented on Oracle Enterprise 2.0 and BIA's Citizen Portal. Chaeny's presentation about the BIA solution was very well received and I wanted to do a follow-up interview with Chaeny to discuss more details about their solution and its Enterprise 2.0 features. Ajay: What were the main objectives for the BIA Citizen Portal? Chaeny: The BIA Citizen Portal is designed to provide all the services of the Bureau of Indian Affairs to the community of 564 federally recognized tribes that include over 1.9 million American Indians and Alaska Natives. The BIA provides the same breadth of services that the entire U.S. Federal Government provides in one small Bureau. So, we needed a solution that was flexible enough to handle content ranging from law enforcement to housing to education. Key objectives for external users was to use the Web as a communications channel and keep them informed on what services are available. We also wanted to build an internal web presence and community for BIA's 5000 employees to ensure that they update their content, leverage internal experts and create single sources of truth for key policy documents. Ajay: How is the project being implemented? Chaeny: We are using a phased approach. In phases 1 & 2, interim internal and external sites were built to ensure usability and functional requirements are being met. In Phases 3 & 4, we built out a modern internal and external presence using Oracle WebCenter Suite and Oracle Universal Content Management (UCM), including enabling delegated content management for our internal business units. Phase 4 was completed in January 2010. Phase 5 will add deeper Enterprise 2.0 collaboration capabilities to the solution. Ajay: Are you integrating any existing sites into the new solution? Chaeny: Yes, we have a SharePoint implementation that we are using for document management. We needed more precise functionality however. We found that SharePoint would let individual administrators of a SharePoint site actually create new sites. In a 3 months span, we had over 200 new sites created and most were not being used. So, we had an enormous sprawl problem. Our requirements mandated increased governance and more granular control over the creation of sites and flexible user access to content. In SharePoint this required custom code and was very time-intensive which was unfeasible given our tight deadlines. We are piloting Oracle WebCenter Spaces as our collaboration solution to mitigate these issues. However, we must integrate our existing SharePoint investment which we can do easily by using the SharePoint connectors available in Oracle WebCenter and UCM. Ajay: What were the key design parameters for your solution? Chaeny: We wanted everything driven by standards and policies. We created a cross-functional steering group called the Indian Affairs Web Council to codify policies that were baked into the system. Other key design areas were focused on security/governance, self-service content management, ease of use, integration with legacy applications and seamless single sign-on. We are using Dublin Core as our metadata standard. We also are using Java, APEX, and ADF as our development standards. Ajay: Why was it important to standardize on a platform? Chaeny: We initially looked at best-of-breed solutions, but we faced a lot of issues getting the different solutions to work together. Going with an integrated solution was more economical, easier to learn and faster to deliver the solution. Ajay: What type of legacy applications are you integrating into the portal? Chaeny: Initially we are starting with administrative apps such as people directory and user admin and then we will integrate HR and Financial applications among others. Ajay: Can you describe some of the E20 collaboration features you are putting into the solution? Chaeny: We are adding Enterprise 2.0 using Oracle WebCenter Spaces to deliver different collaboration tools such as wikis, blogs and discussion forums. Wikis to create rapid, ad hoc monthly roll-up reports; discussion forums to provide context-specific help; blogs to capture tacit organization knowledge from experts, identify gurus and turn tacit knowledge into explicit knowledge. Ajay: Are you doing anything specifically to spur adoption and usage? Chaeny: Yes, we did several things that I think helped us ramp quickly. First, we met our commitments for the new system launch date and also provided extra resources for a customer support "hotline" during the launch period. Prior to launch, we did exhaustive usability studies to capture user requirements around functionality, navigation and other key interaction areas. We also created extensive training programs so that the content managers in each business unit were comfortable using the content management tools and knew the best practices for usage. Finally, to launch the Enterprise 2.0 collaboration capabilities, we are working with a pilot group from the Division of Forestry and Wildland Fire Management of BIA. This group of people in the past have been willing early adopters and they have a strong business need to collaborate with many agencies both internal and external across State, County and other Federal jurisdictions. Their feedback is key to helping us launch Enterprise 2.0 successfully in our broader organization. Ajay: What were the biggest benefits to internal BIA employees and to the external community of users? Chaeny: For our employees, the new Enterprise 2.0-based solution will make it easier to find information; enhance employee productivity by embedding standard business processes into the system and create more of a community by creating connections with experts via social collaboration to ultimately provide better services more quickly. For the external American Indian and Alaska Native communities, we have a better relationship with the users and the new site has improved BIA's perception as a more responsive and customer-centric organization.

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