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• Travelocity Delivers Superior Customer Experience and Reduces Operating Costs with Oracle RightNow

  - by Tony Berk

  Turning the spotlight to our newest member of the CRM and Customer Experience (CX) family, RightNow, we highlight one of many customer success stories.  Travelocity is a leading provider of consumer-direct travel services for the leisure and business traveler. It markets and distributes travel-related products and services directly to individuals through Travelocity and its various brand websites and contact centers, and websites owned by its supplier and distribution partners. Before RightNow, Travelocity was running one system for its agent desktop and a separate email solution. Toggling between systems was inefficient and cumbersome. The RightNow contact center solution enables Travelocity to react at a moment’s notice and get customers the information they need before, during, and after their trip while maximizing agent productivity and driving revenue. Superior customer experience is one key reason why Travelocity continues to be a leader in the industry. The RightNow contact center solution supports Travelocity across its global brands with multi-channel support to provide superior care however customers communicate with the company—via phone, email, web, chat or mobile. Click here to learn more about Travelocity's use of Oracle RightNow and review other RightNow success stories.

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• Simple monitoring of a Raspberry Pi powered screen - Part 2

  - by Chris Houston

  If you have read my previous blog post Raspberry Pi entrance signed backed by Umbraco - Part 1 which describes how we used a Raspberry Pi to drive an Entrance sign for QV Offices you will have seen I mentioned a follow up post about monitoring the sign.As the sign is mounted in the entrance of the building on the ground floor and the reception is on the 1st floor, this meant that if there was a fault of any kind showing on the screen, the first person to see this was inevitably one of QV Offices' clients as they walked into the building.Although the QV Offices' team were able to check the Umbraco website address that the sign uses, this did not always mean that everything was working as expected. We noticed a couple of times that the sign had Wifi issues (it is now hard wired) and this caused the Chromium browser to render a 404 error when it tried to refresh the screen.The simple monitoring solutionWe added the following line to our refresh script, so that after the sign had been refreshed a screen shot of the Raspberry Pi would be taken:import -display :0 -window root ~/screenshot.jpgFinally we wrote a small Crontab task that ran on a QV Offices Mac that grabs this screen shot and saved it on the desktop, admittedly we have used a package that it not mega secure, but in reality this is an internal system that only runs an office sign, so we are not to concerned about it being hacked.*/5 * * * * /usr/local/bin/sshpass -p 'password' /usr/bin/scp [email protected]:screenshot.jpg Desktop/QVScreenShot.jpgAs the file icon updates, if the image changes, this gives a quick visual indication of the status of the sign, if for some reason the icon does not look correct the QV Offices administrator can just click on the file to see the exact image currently displayed on the sign.Sometimes a quick and easy solution is better than a more complex and expensive one.

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• so, my Cassandra consultant left me and now I'm thinking about reverting to mysql

  - by sathia

  I run a middle size community and some time ago I started to develop social capabilities such as follow, status update, wall etc. For some reason i thought that Cassandra was the right tool for the job so I looked online for a Cassandra developer and I found a very talented one. Unluckily in the midst of the development the dev left (too much jobs) and so I'm here with a very nice class, a very nice demo, but a lot of fears that I won't be able to handle basic things such as compaction, scaling etc. My biggest fear is to go online with all this coolness and then having a site inaccessible for hours or days. The mysql consultant (very talented too) keeps saying me that I should stick with Mysql which I know rather well and in case something's wrong we can manage. In that case I should take the class made for cassandra and abstract it for Mysql. My question is this: Should I find another dev/consultant and stick with Cassandra because for social things it is definitely the best tool for the job, or should I listen to the Mysql consultant and revert to Mysql? About 15k login each day Average 20 actions per user Avg 6 followers x user (These are current statistics, but of course I'd like to increase them as much as possible.)

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• Saving a compressed text attachment results in empty file

  - by Brandon

  I have a text document with compressed text in it, the text is auto generated by a program. The text document is fine on my machine (Vista 32-bit), and can be used normally. The other person can also create and use these files just fine. (XP 32-bit) However when I email it to someone else (Outlook 2003 on both machines) the attachment is sent fine (5kb) but when the other person tries to save it somewhere, the saved file is empty. (64b) At first I thought Outlook didn't like compressed text files (security risk maybe?), but I can receive the text files just fine. Is there a setting somewhere on the other persons machine that tells Outlook not to trust compressed text? Can anyone think of a reason why these files are being saved as empty text documents?

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• Turn-based Client-Server Card Game - Unicast (TCP) or Multicast (UDP)

  - by LDM91

  I am currently planning to make a card game project where the clients will communicate with the server in a turn-based and synchronous manner using messages sent over sockets. The problem I have is how to handle the following scenario: (Client takes it turn and sends its action to server) Client sends a message telling the server its move for the turn (e.g. plays the card 5 from its hand which needs to placed onto the table) Server receives messages and updates game state (server will hold all game state). Server iterates through a list of connected clients and sends a message to tell of them change in state Clients all refresh to display the state This is all based on using TCP, and looking at it now it seems a bit like the Observer pattern. The reason this seems to be an issue to me is this message doesn't seem to be point-to-point like the others as I want to send it to all the clients, and doesn't seem very efficient sending the same message in that way. I was thinking about using multicasting with UDP as then I could send the message to all the clients, however wouldn't this mean that the clients would in theory be able to message each other? There is of course the synchronous aspect as well, though this could be put on top of the UDP I guess. Basically, I would like to know what would be good practice as this project is really all about learning, and even though it won't be big enough to encounter performance issues from this I would like to consider them anyway. However, please note I am not interested in using message oriented middleware as a solution (I have experience with using MOM and I'm interested in considering other options excluding MOM if TCP sockets is a bad idea!).

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• How to stop syslog from listening to 514 on CentOS 5.8

  - by Jim

  I have a CentOS 5.8 machine (with regular syslog) that for some reason is listening to port 514, even though it is not started with "-r" (to receive remote syslog messages). # netstat -tulpn | grep 514 udp 0 0 0.0.0.0:514 0.0.0.0:* 2698/syslogd Syslog is started with only "-m 0": ps -ef | grep syslogd root 2698 1 0 15:55 ? 00:00:00 syslogd -m 0 I have tried starting it with "-m 0 -r", just to check if there was any difference, but there is not. This machine is a client and should only log to a central log server - it should not be listening itself. What am I missing?

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• Why is Javascript used in MongoDB and CouchDB instead of other languages such as Java, C++?

  - by startup007

  I asked this question on SO but was suggested to try here. So here it goes: My understanding of Javascript so far has been that it is a client-side language that capture events and makes a web-page dynamic. But on reading the comparison between MongoDB and CouchDB I noticed that both are using Javascript. This makes me wonder the reason behind the choice of JavaScript over other conventional languages. I guess I am trying to understand the role of JavaScript and its advantages over other languages. Update: I am not asking about the languages / drivers supported by the two databases. The comparison says: Both CouchDB and MongoDB make use of Javascript. CouchDB uses Javascript extensively including in the building of views. MongoDB also supports running arbitrary javascript functions server-side and uses javascript for map/reduce operations. My lack of understanding pertains to why is Javascript being used at all for the backend work. Why is it preferred for building views in CouchDB, or for using map/reduce operations? Why C/C++ or Java were not used? What are the advantages in using Javascript for such back-end work?

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• Should I Upgrade My Old Wireless Router?

  - by lyngbym

  I have an old wireless router, and I mean stone age old (5 years). There is nothing wrong technically with the router, it serves my wireless needs at home but it is really darn old. A search on Belkin's site for F5D7230-4 actually turns up a different old model so I scrounged up this old review for you to get a sense of what I'm running: http://www.pcmag.com/article2/0,2817,1572451,00.asp. Is there a valid security reason to replace this router in 2009? Google searches have turned up a few security threats to it and Belkin hasn't released new firmeware in years for it. I am starting to think I should replace it mainly because its NAT is about the only thing protecting me from the outside world. Buying a new wireless router is a boring way to spend money since it just sits on a shelf doing its job. Thoughts?

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• My approach towards SEO implementation needs improvements. [closed]

  - by Eritrea

  I have always copy/paste this below code as a template for meta tags on project, but I think they are not effective as they could possible be. So, I need to know if there is anyway I can improve it. suppose I have a site called coop.com for a company called Coopm and we do import and export as a business in France. <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta http-equiv="Content-Type" content="text/html;charset=utf-8" /> <meta name="rpbots" content="index, follow" /> <meta name="description" content="ccop is a major import and export company" /> <meta name="keywords" content="coop, coop.com coop company, import export, import export france, " /> <meta name='REVISIT-AFTER' content='30 DAYS'> <title>coop is an import and export company located in France</title> </head> The reason I am asking, is because I want to know if there are better ways of constructing your SEO tags, and construction.

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• Can no longer boot with rEFIt and Grub on early 2006 MacBook Pro

  - by Don Quixote

  I don't know what happened to cause this. I have Snow Leopard, Ubuntu 11.04 Natty Narwhal and Windows XP SP3 on my early 2006 MacBook Pro. It is a Core Duo unit, NOT Core 2 Duo, so it is 32-bit only - Model Identifier MacBookPro1,1. I use rEFIt 0.14 for my boot menu. For some reason neither XP nor Ubuntu would boot anymore. I'd just get a black screen with a rapidly flashing underscore in the top-left corner. Having both those OSes failing to boot suggested a problem with the boot loader in my MBR. The rEFIT partition tool verified that my MBR partitions were still synced with my GPT partitions, so I rewrote my MBR partition table with fdisk while booted from Parted Magic: # fdisk /dev/sda (fdisk warns about the disk having a GPT. I press on anyway.) p (Print the existing partition table to make sure it's OK.) w (Write the old partition table back to disk. This also writes a new MBR boot loader.) After this XP would boot but Ubuntu would not, with the same symptom. Now I used update-grub while chrooted into Ubuntu from Parted Magic: # mount /dev/sda3 /mnt # mount --bind /dev /mnt/dev # mount --bind /sys /mnt/sys # mount --bind /proc /mnt/proc # chroot /mnt Chroot issues some warnings about not being able to identify some group IDs. I don't know why that happens, or whether it is a problem. At this point while I am still booted off of Parted Magic's kernel, I am running from Natty's filesystem. # update-grub Update-grub detects each of my operating systems then claims to complete successfully, but still won't boot. I asked this same question over at rEFIt's Sourceforge support forum but there have been no replies yet. I also Googled quite a bit, and see many who have the same black screen problem, but none of their situations seem quite like mine. Thanks for any help you can give me. -- Don Quixote

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• Use CompiledQuery.Compile to improve LINQ to SQL performance

  - by Michael Freidgeim

  After reading DLinq (Linq to SQL) Performance and in particular Part 4  I had a few questions. If CompiledQuery.Compile gives so much benefits, why not to do it for all Linq To Sql queries? Is any essential disadvantages of compiling all select queries? What are conditions, when compiling makes whose performance, for how much percentage? World be good to have default on application config level or on DBML level to specify are all select queries to be compiled? And the same questions about Entity Framework CompiledQuery Class. However in comments I’ve found answer  of the author ricom 6 Jul 2007 3:08 AM Compiling the query makes it durable. There is no need for this, nor is there any desire, unless you intend to run that same query many times. SQL provides regular select statements, prepared select statements, and stored procedures for a reason.  Linq now has analogs. Also from 10 Tips to Improve your LINQ to SQL Application Performance   If you are using CompiledQuery make sure that you are using it more than once as it is more costly than normal querying for the first time. The resulting function coming as a CompiledQuery is an object, having the SQL statement and the delegate to apply it.  And your delegate has the ability to replace the variables (or parameters) in the resulting query. However I feel that many developers are not informed enough about benefits of Compile. I think that tools like FxCop and Resharper should check the queries  and suggest if compiling is recommended. Related Articles for LINQ to SQL: MSDN How to: Store and Reuse Queries (LINQ to SQL) 10 Tips to Improve your LINQ to SQL Application Performance Related Articles for Entity Framework: MSDN: CompiledQuery Class Exploring the Performance of the ADO.NET Entity Framework - Part 1 Exploring the Performance of the ADO.NET Entity Framework – Part 2 ADO.NET Entity Framework 4.0: Making it fast through Compiled Query

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• AMD FX CPU drivers/patch

  - by Mubeen Shahid

  I am using Ubuntu since 2009 on notebooks with Intel CPUs. However now, that I am using AMD's FX 6300, I am interested in knowing if there exists anything from Ubuntu (specifically any kernel enhancements/drivers/patches) for AMD's FX "family 15h" Piledrivers. Reason: I would like to have a kernel which uses the hardware to its full capacity, be able to use the latest instruction sets, for max. performance. I did some tests, started with compiling stable 3.9.7 on my 12.04 LTS box, and during compilation I choose processor vendor AMD (unchecked Intel/VIA/etc.), and when I started Ubuntu with this compiled kernel, in the section "System Settings - Additional Drivers" I found that, in addition to graphic card's drivers, there were AMD family 15h drivers also. However, I would prefer something in this regard tested/signed by Ubuntu developers. P.S: 1- the kernel that I have compiled has some issues with Nvidia graphics drivers, so I deleted kernel 3.9.7 and installed signed 3.8.xx from Ubuntu repositories. 2- incase if somebody is planning to advise me to install "AMD64", I am not talking about AMD64 (which is in fact for 64-bit platform).

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• Mass renaming, *nix version

  - by Paolo B.

  I was looking for a way to rename a huge number of similarly-named files, much like this one (a Windows-related question) except that I'm using *nix (Ubuntu and FreeBSD, separately). Just to sum up, while using the shell (Bash, CSH, etc.) how do I mass-rename a number of files such that, for example, the following files: Beethoven - Fur Elise.mp3 Beethoven - Moonlight Sonata.mp3 Beethoven - Ode to Joy.mp3 Beethoven - Rage Over the Lost Penny.mp3 will be renamed like these? Fur Elise.mp3 Moonlight Sonata.mp3 Ode to Joy.mp3 Rage Over the Lost Penny.mp3 The reason I want to do this is that these collection of files will go under a directory named "Beethoven" (i.e. the filenames' prefix), and having this information on the filename itself will be redundant.

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• sox mix nested scripts on amazon ec2 rhel linux

  - by Ray

  I'm trying to use "sox" to mix some audio files. The command works great on my Mac terminal sox -m audio.wav "| sox upload.wav -p trim 2 1 pad 6" final.wav This mixes (not concatenate) audio.wav and a section of upload.wav from the 2nd second to the 3rd second and adds 6 seconds of padding in the front, and outputs to final.wav Now the problem is, the SAME EXACT command does NOT work my Amazon EC2 RHEL box. (sox is installed correctly). I get the following error sox soxio: Can't open input file `| sox upload.wav -p trim 2 2 pad 6': No such file or directory For some reason RedHat doesn't like the double quotes. Even though it is documented to be used this way. Thanks for your help!

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• Subversion hooks no longer running

  - by Chris Lieb

  I don't know when this started happening, but, for some reason, none of my Subversion hooks are running anymore. I am running Subversion 1.6.9 on a Gentoo Linux machine, which has had its hooks work in the past. I am running Subversion through the svn_dav module for Apache2.2. I modified the hook scripts that I make use of to write into a file in the /tmp directory owned by apache:apache whenever they are executed, but after making a commit, there is nothing in the file that should be written to. The scripts are executable and owned by apache:apache, so I don't think that is the issue. Here is one of my test scripts (post-commit.sh) that isn't getting executed: #!/bin/sh /bin/echo post-commit >> /tmp/z_test exit 0 After running a commit, I expect both the pre-commit.sh and post-commit.sh hooks to be run, but neither of them appear to be writing into the desired file (/tmp/z_test). What's going on?

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• Domain name is forwarding to my localhost, no idea why

  - by Dustin Fineout

  On my local development machine, I have a WAMP setup (Windows Vista Home Premium, Apache 2, MySQL and PHP 5). One of my projects is rehash.dustinfineout.com, which may be related to the problem... For some reason, when I try to visit http://www.rehash.com in a browser, it forwards automatically to 127.0.0.1 loopback/localhost. I discovered this entirely accidentally. I have already looked at the http.conf and extra/httpd-vhosts.conf Apache configuration files and these are not causing it. I also checked the windows hosts file but that had no entries in it either (C:/WINDOWS/System32/drivers/etc/hosts - maybe there is another location I need to check). Any ideas? Just to clarify, rehash.com is NOT my domain.

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• Lost contact with my NAS after changing its IP

  - by Beles

  I did some brain-dead reconfiguring of my D-Link DNS-323 NAS some days ago. I have a home network where each computer gets a dynamically allocated IP address starting at 192.168.1.100. The irritating point (for me at least) was that the NAS changed IP if the power went down or I turned off the router. I then had to remap a drive-letter to point to the new IP address of the NAS. To remedy that I configured the NAS to have a static IP, 192.168.0.10. I had no good reason to choose that IP, other than I found it in a user manual for the NAS. After I changed the IP and rebooted the NAS it disappeared from the network and was never to be found again. Now I have a black brick standing in my home, looking good, but "dead". Could anyone point me in a direction which helps me solve this problem? I have about 100gb worth of pic of my children on this brick so I really want it back :-) Sincerely,

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• Use xrandr to set the absolute position of the screen?

  - by Eli

  I am running XFCE on Fedora 15. I use xrandr to set the secondary display (HDMI-0) to be to the right of the primary (DVI-0), however it is always at the top-right. Is it possible to set the absolute position of the display (e.g. DVI-0 at 0,0 and HDMI-0 at 1920,56), or even set the display to be at the bottom-right? I cannot modify the Xorg.conf, which would be the easy way, as that would mean generating an Xorg.conf file (there is none right now), and I do not know of any automated tool to do that (other than the fglrx driver). The reason why I need this is because I want to extend the XFCE panel accross both monitors, but with there being a 56-pixel-wide dead zone at the bottom I cannot do this.

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• face book security problem

  - by SHAN

  *- Please review recent activity on your Facebook account "Your account was recently accessed from a location we're not familiar with. For your protection, please review your recent activity to make sure no one is using your Facebook account without permission. Reviewing your activity takes just a few moments. We'll start by asking you a couple of questions to confirm that this is your account. (If we recognize your computer, you'll be able to skip this step.)" WHEN I TRY TO LOG MY FACE BOOK PROFILE;ABOVE MESSAGE DISPLAYING....WHAT IS A REASON FOUR THIS MATTER? AND AFTER I CLICKED CONTINUE BUTTON SHOW SOME 4TO MY FB FRIENDS BUT I EXACTLY CANT RECOGNIZE THESE 4TOES.. BECAUSE OF THAT I CANT LOG MY FB PROFILE.NOW HOW I LOG TO MY FB PROFILE...?? PLZ HELP ME SOLVE THIS PROBLEM...!!

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• My laptop with Linux/ Ubuntu isn't working

  - by Andy Campos

  I have a dell laptop with ubuntu linux. A day I tried to start it up and a black screen just appeared that says: GNU GRUB version1.98+20100804-5ubuntu3 (and these clickable options:) -Ubuntu, with Linux 2.6.35-22-generic -Ubuntu, with Linux 2.6.35-22-generic (recovery mode) -Memory test (memtest86+) -Memory test (memtest86+, serial console 115200) When I click the first one, a bunch of text appears like: mount: mounting /dev/disk/by-uuid/8396a225... failed: invalid argument mount: mounting /dev on /root/dev failed: no such file or directory mount: mounting /sys on /root/sys failed: no such file or directory mount: mounting /proc on /root/proc failed: no such file or directory Target file system doesn't have requested /sbin/init No init found. Try passing init= bootarg Enter 'help' for a list of built-in commands BusyBox v1.15.3 (Ubuntu 1:1.15.3-1ubuntu5) built-in shell (ash) (initramfs) When I enter 'help' a bunch more incomprehensible text appears. Whenever I press the enter key all that pops up is (intetramfs) If anyone can make rhyme or reason out of this please, please help me out so it can boot up normally and i can be set. If there's some kind of special code I have to type in or something I know nothing about computers.

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• How likely can my data be recovered after Windows CHKDSK performed on a degraded RAID 5 array?

  - by chrisling106

  Hello there, We have a RAID 5 setup with 3 SATA disks, #2 went down as reported on the pre-POST screen. Unfortunately, for some reason out of my control, the system was rebooted with a degraded RAID :-O Windows XP (64-bit) loaded, CHKDSK ran automatically and done its recovery! From that point onwards, the following error prompts every time even in Safe Mode: lsass.exe - The endpoint format is invalid I took those 3 disks to the data recovery expert and need to wait at least 2-4 days for results. There are 2 VMs on multiple files stored in this RAID 5 array, and there's no backup! Sorry, I just inherited the system from an ex-staff who has left the company 2 months before I joined. How likely the data can be recovered?

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• Analyzing Memory Usage: Java vs C++ Negligible?

  - by Anthony

  How does the memory usage of an integer object written in Java compare\contrast with the memory usage of a integer object written in C++? Is the difference negligible? No difference? A big difference? I'm guessing it's the same because an int is an int regardless of the language (?) The reason why I asked this is because I was reading about the importance of knowing when a program's memory requirements will prevent the programmer from solving a given problem. What fascinated me is the amount of memory required for creating a single Java object. Take for example, an integer object. Correct me if I'm wrong but a Java integer object requires 24 bytes of memory: 4 bytes for its int instance variable 16 bytes of overhead (reference to the object's class, garbage collection info & synchronization info) 4 bytes of padding As another example, a Java array (which is implemented as an object) requires 48+bytes: 24 bytes of header info 16 bytes of object overhead 4 bytes for length 4 bytes for padding plus the memory needed to store the values How do these memory usages compare with the same code written in C++? I used to be oblivious about the memory usage of the C++ and Java programs I wrote, but now that I'm beginning to learn about algorithms, I'm having a greater appreciation for the computer's resources.

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• Which VMs are easier to install/configure and more performant?

  - by André Alçada Padez

  well, i hope this doesn't get categorized as a boating question, but it really is related to programming. I have windows XP, and i am going to have to have a VM running: Windows 7 Visual Studio 2008 Sql Server 2008 IIS 7 (8 in a little while) Wamp Photoshop CS5 etc... so i was wondering what should i use to be easier to install and configure, and best performance: Virtual Box or Microsoft's Virtual Machine? Thank you Well i tried Virtual Box, it's always crashing for some reason. I think i'm going to try Virtual PC, just to stick to an all Microsoft Solution.

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• Apache ProxyPass ignore static files

  - by virtualeyes

  Having an issue with Apache front server connecting to a Jetty application server. I thought that ProxyPass ! in a location block was supposed to NOT pass on processing to the application server, but for some reason that is not happening in my case, Jetty shows a 404 on the missing statics (js, css, etc.) Here's my Apache (v 2.4, BTW) virtual host block: DocumentRoot /path/to/foo ServerName foo.com ServerAdmin [email protected] RewriteEngine On <Directory /path/to/foo> AllowOverride None Require all granted </Directory> ProxyRequests Off ProxyVia Off ProxyPreserveHost On <Proxy *> AddDefaultCharset off Order deny,allow Allow from all </Proxy> # don't pass through requests for statics (image,js,css, etc.) <Location /static/> ProxyPass ! </Location> <Location /> ProxyPass http://localhost:8081/ ProxyPassReverse http://localhost:8081/ SetEnv proxy-sendchunks 1 </Location>

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• Font oddity - is this a bug?

  - by avenas8808

  I have Windows 7 Ultimate Home Edition, installed some new fonts recently (I do graphic design etc.) and have noticed some of them don't display in Windows/Fonts via the control panel, Appearance and Personalization. And when they do occur they always have FONTNAME_0.ttf (is this always common for TTF files?). I have 1306 fonts according to FontFrenzy but it doesn't show all of them via the Appearance and Personalization control panel. Also, in C:\Windows\Fonts, the fonts only show as the file name, e.g. arial.ttf (but for some odd reason arial_0.ttf appears, same for other fonts). Why is this, and anyone else had this problem before!

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