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  • Maven2 multi-module ejb 3.1 project - deployment error

    - by gerry
    The problem is taht I get the following error qhile deploying my project to Glassfish: java.lang.RuntimeException: Unable to load EJB module. DeploymentContext does not contain any EJB Check archive to ensure correct packaging But, let us start on how the project structure looks like in Maven2... I've build the following scenario: MultiModuleJavaEEProject - parent module - model --- packaged as jar - ejb1 ---- packaged as ebj - ejb2 ---- packaged as ebj - web ---- packaged as war So model, ejb1, ejb2 and web are children/modules of the parent MultiModuleJavaEEProject. _ejb1 depends on model. _ejb2 depends on ejb1. _web depends on ejb2. the pom's look like: _parent: <?xml version="1.0" encoding="UTF-8"?> <project xmlns="http://maven.apache.org/POM/4.0.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://maven.apache.org/POM/4.0.0 http://maven.apache.org/maven-v4_0_0.xsd"> <modelVersion>4.0.0</modelVersion> <groupId>org.dyndns.geraldhuber.testing</groupId> <artifactId>MultiModuleJavaEEProject</artifactId> <packaging>pom</packaging> <version>1.0</version> <name>MultiModuleJavaEEProject</name> <url>http://maven.apache.org</url> <modules> <module>model</module> <module>ejb1</module> <module>ejb2</module> <module>web</module> </modules> <dependencies> <dependency> <groupId>junit</groupId> <artifactId>junit</artifactId> <version>4.7</version> <scope>test</scope> </dependency> </dependencies> <build> <pluginManagement> <plugins> <plugin> <groupId>org.apache.maven.plugins</groupId> <artifactId>maven-compiler-plugin</artifactId> <configuration> <source>1.6</source> <target>1.6</target> </configuration> </plugin> <plugin> <groupId>org.apache.maven.plugins</groupId> <artifactId>maven-ejb-plugin</artifactId> <version>2.2</version> <configuration> <ejbVersion>3.1</ejbVersion> <jarName>${project.groupId}.${project.artifactId}-${project.version}</jarName> </configuration> </plugin> </plugins> </pluginManagement> </build> </project> _model: <project xmlns="http://maven.apache.org/POM/4.0.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://maven.apache.org/POM/4.0.0 http://maven.apache.org/maven-v4_0_0.xsd"> <modelVersion>4.0.0</modelVersion> <parent> <groupId>testing</groupId> <artifactId>MultiModuleJavaEEProject</artifactId> <version>1.0</version> </parent> <artifactId>model</artifactId> <packaging>jar</packaging> <version>1.0</version> <name>model</name> <url>http://maven.apache.org</url> </project> _ejb1: <project xmlns="http://maven.apache.org/POM/4.0.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://maven.apache.org/POM/4.0.0 http://maven.apache.org/maven-v4_0_0.xsd"> <modelVersion>4.0.0</modelVersion> <parent> <groupId>testing</groupId> <artifactId>MultiModuleJavaEEProject</artifactId> <version>1.0</version> </parent> <artifactId>ejb1</artifactId> <packaging>ejb</packaging> <version>1.0</version> <name>ejb1</name> <url>http://maven.apache.org</url> <dependencies> <dependency> <groupId>org.glassfish</groupId> <artifactId>javax.ejb</artifactId> <version>3.0</version> <scope>provided</scope> </dependency> <dependency> <groupId>testing</groupId> <artifactId>model</artifactId> <version>1.0</version> </dependency> </dependencies> </project> _ejb2: <project xmlns="http://maven.apache.org/POM/4.0.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://maven.apache.org/POM/4.0.0 http://maven.apache.org/maven-v4_0_0.xsd"> <modelVersion>4.0.0</modelVersion> <parent> <groupId>testing</groupId> <artifactId>MultiModuleJavaEEProject</artifactId> <version>1.0</version> </parent> <artifactId>ejb2</artifactId> <packaging>ejb</packaging> <version>1.0</version> <name>ejb2</name> <url>http://maven.apache.org</url> <dependencies> <dependency> <groupId>org.glassfish</groupId> <artifactId>javax.ejb</artifactId> <version>3.0</version> <scope>provided</scope> </dependency> <dependency> <groupId>testing</groupId> <artifactId>ejb1</artifactId> <version>1.0</version> </dependency> </dependencies> </project> _web: <?xml version="1.0" encoding="UTF-8"?> <project xsi:schemaLocation="http://maven.apache.org/POM/4.0.0 http://maven.apache.org/xsd/maven-4.0.0.xsd" xmlns="http://maven.apache.org/POM/4.0.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> <modelVersion>4.0.0</modelVersion> <parent> <artifactId>MultiModuleJavaEEProject</artifactId> <groupId>testing</groupId> <version>1.0</version> </parent> <groupId>testing</groupId> <artifactId>web</artifactId> <version>1.0</version> <packaging>war</packaging> <name>web Maven Webapp</name> <url>http://maven.apache.org</url> <dependencies> <dependency> <groupId>javax.servlet</groupId> <artifactId>servlet-api</artifactId> <version>2.4</version> <scope>provided</scope> </dependency> <dependency> <groupId>org.glassfish</groupId> <artifactId>javax.ejb</artifactId> <version>3.0</version> <scope>provided</scope> </dependency> <dependency> <groupId>testing</groupId> <artifactId>ejb2</artifactId> <version>1.0</version> </dependency> </dependencies> <build> <plugins> <plugin> <groupId>org.apache.maven.plugins</groupId> <artifactId>maven-war-plugin</artifactId> <version>2.0</version> <configuration> <archive> <manifest> <addClasspath>true</addClasspath> </manifest> </archive> </configuration> </plugin> </plugins> <finalName>web</finalName> </build> </project> And the model is just a simple Pojo: package testing.model; public class Data { private String data; public String getData() { return data; } public void setData(String data) { this.data = data; } } And the ejb1 contains only one STATELESS ejb. package testing.ejb1; import javax.ejb.Stateless; import testing.model.Data; @Stateless public class DataService { private Data data; public DataService(){ data = new Data(); data.setData("Hello World!"); } public String getDataText(){ return data.getData(); } } As well as the ejb2 is only a stateless ejb: package testing.ejb2; import javax.ejb.EJB; import javax.ejb.Stateless; import testing.ejb1.DataService; @Stateless public class Service { @EJB DataService service; public Service(){ } public String getText(){ return service.getDataText(); } } And the web module contains only a Servlet: package testing.web; import java.io.IOException; import java.io.PrintWriter; import javax.ejb.EJB; import javax.servlet.ServletException; import javax.servlet.http.HttpServlet; import javax.servlet.http.HttpServletRequest; import javax.servlet.http.HttpServletResponse; import testing.ejb2.Service; public class SimpleServlet extends HttpServlet { @EJB Service service; public void doGet(HttpServletRequest request, HttpServletResponse response) throws ServletException, IOException { PrintWriter out = response.getWriter(); out.println( "SimpleServlet Executed" ); out.println( "Text: "+service.getText() ); out.flush(); out.close(); } } And the web.xml file in the web module looks like: <!DOCTYPE web-app PUBLIC "-//Sun Microsystems, Inc.//DTD Web Application 2.3//EN" "http://java.sun.com/dtd/web-app_2_3.dtd" > <web-app> <display-name>Archetype Created Web Application</display-name> <servlet> <servlet-name>simple</servlet-name> <servlet-class>testing.web.SimpleServlet</servlet-class> </servlet> <servlet-mapping> <servlet-name>simple</servlet-name> <url-pattern>/simple</url-pattern> </servlet-mapping> </web-app> So no further files are set up by me. There is no ejb-jar.xml in any ejb files, because I'm using EJB 3.1. So I think ejb-jar.xml descriptors are optional. I this right? But the problem is, the already mentioned error: java.lang.RuntimeException: Unable to load EJB module. DeploymentContext does not contain any EJB Check archive to ensure correct packaging Can anybody help?

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  • SQL SERVER – LCK_M_XXX – Wait Type – Day 15 of 28

    - by pinaldave
    Locking is a mechanism used by the SQL Server Database Engine to synchronize access by multiple users to the same piece of data, at the same time. In simpler words, it maintains the integrity of data by protecting (or preventing) access to the database object. From Book On-Line: LCK_M_BU Occurs when a task is waiting to acquire a Bulk Update (BU) lock. LCK_M_IS Occurs when a task is waiting to acquire an Intent Shared (IS) lock. LCK_M_IU Occurs when a task is waiting to acquire an Intent Update (IU) lock. LCK_M_IX Occurs when a task is waiting to acquire an Intent Exclusive (IX) lock. LCK_M_S Occurs when a task is waiting to acquire a Shared lock. LCK_M_SCH_M Occurs when a task is waiting to acquire a Schema Modify lock. LCK_M_SCH_S Occurs when a task is waiting to acquire a Schema Share lock. LCK_M_SIU Occurs when a task is waiting to acquire a Shared With Intent Update lock. LCK_M_SIX Occurs when a task is waiting to acquire a Shared With Intent Exclusive lock. LCK_M_U Occurs when a task is waiting to acquire an Update lock. LCK_M_UIX Occurs when a task is waiting to acquire an Update With Intent Exclusive lock. LCK_M_X Occurs when a task is waiting to acquire an Exclusive lock. LCK_M_XXX Explanation: I think the explanation of this wait type is the simplest. When any task is waiting to acquire lock on any resource, this particular wait type occurs. The common reason for the task to be waiting to put lock on the resource is that the resource is already locked and some other operations may be going on within it. This wait also indicates that resources are not available or are occupied at the moment due to some reasons. There is a good chance that the waiting queries start to time out if this wait type is very high. Client application may degrade the performance as well. You can use various methods to find blocking queries: EXEC sp_who2 SQL SERVER – Quickest Way to Identify Blocking Query and Resolution – Dirty Solution DMV – sys.dm_tran_locks DMV – sys.dm_os_waiting_tasks Reducing LCK_M_XXX wait: Check the Explicit Transactions. If transactions are very long, this wait type can start building up because of other waiting transactions. Keep the transactions small. Serialization Isolation can build up this wait type. If that is an acceptable isolation for your business, this wait type may be natural. The default isolation of SQL Server is ‘Read Committed’. One of my clients has changed their isolation to “Read Uncommitted”. I strongly discourage the use of this because this will probably lead to having lots of dirty data in the database. Identify blocking queries mentioned using various methods described above, and then optimize them. Partition can be one of the options to consider because this will allow transactions to execute concurrently on different partitions. If there are runaway queries, use timeout. (Please discuss this solution with your database architect first as timeout can work against you). Check if there is no memory and IO-related issue using the following counters: Checking Memory Related Perfmon Counters SQLServer: Memory Manager\Memory Grants Pending (Consistent higher value than 0-2) SQLServer: Memory Manager\Memory Grants Outstanding (Consistent higher value, Benchmark) SQLServer: Buffer Manager\Buffer Hit Cache Ratio (Higher is better, greater than 90% for usually smooth running system) SQLServer: Buffer Manager\Page Life Expectancy (Consistent lower value than 300 seconds) Memory: Available Mbytes (Information only) Memory: Page Faults/sec (Benchmark only) Memory: Pages/sec (Benchmark only) Checking Disk Related Perfmon Counters Average Disk sec/Read (Consistent higher value than 4-8 millisecond is not good) Average Disk sec/Write (Consistent higher value than 4-8 millisecond is not good) Average Disk Read/Write Queue Length (Consistent higher value than benchmark is not good) Read all the post in the Wait Types and Queue series. Note: The information presented here is from my experience and there is no way that I claim it to be accurate. I suggest reading Book OnLine for further clarification. All the discussion of Wait Stats in this blog is generic and varies from system to system. It is recommended that you test this on a development server before implementing it to a production server. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Wait Stats, SQL Wait Types, T SQL, Technology

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  • Finding the problem on a partially succeeded build

    - by Martin Hinshelwood
    Now that I have the Build failing because of a genuine bug and not just because of a test framework failure, lets see if we can trace through to finding why the first test in our new application failed. Lets look at the build and see if we can see why there is a red cross on it. First, lets open that build list. On Team Explorer Expand your Team Project Collection | Team Project and then Builds. Double click the offending build. Figure: Opening the Build list is a key way to see what the current state of your software is.   Figure: A test is failing, but we can now view the Test Results to find the problem      Figure: You can quite clearly see that the test has failed with “The device is not ready”. To me the “The Device is not ready” smacks of a System.IO exception, but it passed on my local computer, so why not on the build server? Its a FaultException so it is most likely coming from the Service and not the client, so lets take a look at the client method that the test is calling: bool IProfileService.SaveDefaultProjectFile(string strComputerName) { ProjectFile file = new ProjectFile() { ProjectFileName = strComputerName + "_" + System.DateTime.Now.ToString("yyyyMMddhhmmsss") + ".xml", ConnectionString = "persist security info=False; pooling=False; data source=(local); application name=SSW.SQLDeploy.vshost.exe; integrated security=SSPI; initial catalog=SSWSQLDeployNorthwindSample", DateCreated = System.DateTime.Now, DateUpdated = System.DateTime.Now, FolderPath = @"C:\Program Files\SSW SQL Deploy\SampleData\", IsComplete=false, Version = "1.3", NewDatabase = true, TimeOut = 5, TurnOnMSDE = false, Mode="AutomaticMode" }; string strFolderPath = "D:\\"; //LocalSettings.ProjectFileBasePath; string strFileName = strFolderPath + file.ProjectFileName; try { using (FileStream fs = new FileStream(strFileName, FileMode.Create)) { DataContractSerializer serializer = new DataContractSerializer(typeof(ProjectFile)); using (XmlDictionaryWriter writer = XmlDictionaryWriter.CreateTextWriter(fs)) { serializer.WriteObject(writer, file); } } } catch (Exception ex) { //TODO: Log the exception throw ex; return false; } return true; } Figure: You can see on lines 9 and 18 that there are calls being made to specific folders and disks. What is wrong with this code? What assumptions mistakes could the developer have made to make this look OK: That every install would be to “C:\Program Files\SSW SQL Deploy” That every computer would have a “D:\\” That checking in code at 6pm because the had to go home was a good idea. lets solve each of these problems: We are in a web service… lets store data within the web root. So we can call “Server.MapPath(“~/App_Data/SSW SQL Deploy\SampleData”) instead. Never reference an explicit path. If you need some storage for your application use IsolatedStorage. Shelve your code instead. What else could have been done? Code review before check-in – The developer should have shelved their code and asked another dev to look at it. Use Defensive programming – Make sure that any code that has the possibility of failing has checks. Any more options? Let me know and I will add them. What do we do? The correct things to do is to add a Bug to the backlog, but as this is probably going to be fixed in sprint, I will add it directly to the sprint backlog. Right click on the failing test Select “Create Work Item | Bug” Figure: Create an associated bug to add to the backlog. Set the values for the Bug making sure that it goes into the right sprint and Area. Make your steps to reproduce as explicit as possible, but “See test” is valid under these circumstances.   Figure: Add it to the correct Area and set the Iteration to the Area name or the Sprint if you think it will be fixed in Sprint and make sure you bring it up at the next Scrum Meeting. Note: make sure you leave the “Assigned To” field blank as in Scrum team members sign up for work, you do not give it to them. The developer who broke the test will most likely either sign up for the bug, or say that they are stuck and need help. Note: Visual Studio has taken care of associating the failing test with the Bug. Save… Technorati Tags: WCF,MSTest,MSBuild,Team Build 2010,Team Test 2010,Team Build,Team Test

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  • Tricks and Optimizations for you Sitecore website

    - by amaniar
    When working with Sitecore there are some optimizations/configurations I usually repeat in order to make my app production ready. Following is a small list I have compiled from experience, Sitecore documentation, communicating with Sitecore Engineers etc. This is not supposed to be technically complete and might not be fit for all environments.   Simple configurations that can make a difference: 1) Configure Sitecore Caches. This is the most straight forward and sure way of increasing the performance of your website. Data and item cache sizes (/databases/database/ [id=web] ) should be configured as needed. You may start with a smaller number and tune them as needed. <cacheSizes hint="setting"> <data>300MB</data> <items>300MB</items> <paths>5MB</paths> <standardValues>5MB</standardValues> </cacheSizes> Tune the html, registry etc cache sizes for your website.   <cacheSizes> <sites> <website> <html>300MB</html> <registry>1MB</registry> <viewState>10MB</viewState> <xsl>5MB</xsl> </website> </sites> </cacheSizes> Tune the prefetch cache settings under the App_Config/Prefetch/ folder. Sample /App_Config/Prefetch/Web.Config: <configuration> <cacheSize>300MB</cacheSize> <!--preload items that use this template--> <template desc="mytemplate">{XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX}</template> <!--preload this item--> <item desc="myitem">{XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX }</item> <!--preload children of this item--> <children desc="childitems">{XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX}</children> </configuration> Break your page into sublayouts so you may cache most of them. Read the caching configuration reference: http://sdn.sitecore.net/upload/sitecore6/sc62keywords/cache_configuration_reference_a4.pdf   2) Disable Analytics for the Shell Site <site name="shell" virtualFolder="/sitecore/shell" physicalFolder="/sitecore/shell" rootPath="/sitecore/content" startItem="/home" language="en" database="core" domain="sitecore" loginPage="/sitecore/login" content="master" contentStartItem="/Home" enableWorkflow="true" enableAnalytics="false" xmlControlPage="/sitecore/shell/default.aspx" browserTitle="Sitecore" htmlCacheSize="2MB" registryCacheSize="3MB" viewStateCacheSize="200KB" xslCacheSize="5MB" />   3) Increase the Check Interval for the MemoryMonitorHook so it doesn’t run every 5 seconds (default). <hook type="Sitecore.Diagnostics.MemoryMonitorHook, Sitecore.Kernel"> <param desc="Threshold">800MB</param> <param desc="Check interval">00:05:00</param> <param desc="Minimum time between log entries">00:01:00</param> <ClearCaches>false</ClearCaches> <GarbageCollect>false</GarbageCollect> <AdjustLoadFactor>false</AdjustLoadFactor> </hook>   4) Set Analytics.PeformLookup (Sitecore.Analytics.config) to false if your environment doesn’t have access to the internet or you don’t intend to use reverse DNS lookup. <setting name="Analytics.PerformLookup" value="false" />   5) Set the value of the “Media.MediaLinkPrefix” setting to “-/media”: <setting name="Media.MediaLinkPrefix" value="-/media" /> Add the following line to the customHandlers section: <customHandlers> <handler trigger="-/media/" handler="sitecore_media.ashx" /> <handler trigger="~/media/" handler="sitecore_media.ashx" /> <handler trigger="~/api/" handler="sitecore_api.ashx" /> <handler trigger="~/xaml/" handler="sitecore_xaml.ashx" /> <handler trigger="~/icon/" handler="sitecore_icon.ashx" /> <handler trigger="~/feed/" handler="sitecore_feed.ashx" /> </customHandlers> Link: http://squad.jpkeisala.com/2011/10/sitecore-media-library-performance-optimization-checklist/   6) Performance counters should be disabled in production if not being monitored <setting name="Counters.Enabled" value="false" />   7) Disable Item/Memory/Timing threshold warnings. Due to the nature of this component, it brings no value in production. <!--<processor type="Sitecore.Pipelines.HttpRequest.StartMeasurements, Sitecore.Kernel" />--> <!--<processor type="Sitecore.Pipelines.HttpRequest.StopMeasurements, Sitecore.Kernel"> <TimingThreshold desc="Milliseconds">1000</TimingThreshold> <ItemThreshold desc="Item count">1000</ItemThreshold> <MemoryThreshold desc="KB">10000</MemoryThreshold> </processor>—>   8) The ContentEditor.RenderCollapsedSections setting is a hidden setting in the web.config file, which by default is true. Setting it to false will improve client performance for authoring environments. <setting name="ContentEditor.RenderCollapsedSections" value="false" />   9) Add a machineKey section to your Web.Config file when using a web farm. Link: http://msdn.microsoft.com/en-us/library/ff649308.aspx   10) If you get errors in the log files similar to: WARN Could not create an instance of the counter 'XXX.XXX' (category: 'Sitecore.System') Exception: System.UnauthorizedAccessException Message: Access to the registry key 'Global' is denied. Make sure the ApplicationPool user is a member of the system “Performance Monitor Users” group on the server.   11) Disable WebDAV configurations on the CD Server if not being used. More: http://sitecoreblog.alexshyba.com/2011/04/disable-webdav-in-sitecore.html   12) Change Log4Net settings to only log Errors on content delivery environments to avoid unnecessary logging. <root> <priority value="ERROR" /> <appender-ref ref="LogFileAppender" /> </root>   13) Disable Analytics for any content item that doesn’t add value. For example a page that redirects to another page.   14) When using Web User Controls avoid registering them on the page the asp.net way: <%@ Register Src="~/layouts/UserControls/MyControl.ascx" TagName="MyControl" TagPrefix="uc2" %> Use Sublayout web control instead – This way Sitecore caching could be leveraged <sc:Sublayout ID="ID" Path="/layouts/UserControls/MyControl.ascx" Cacheable="true" runat="server" />   15) Avoid querying for all children recursively when all items are direct children. Sitecore.Context.Database.SelectItems("/sitecore/content/Home//*"); //Use: Sitecore.Context.Database.GetItem("/sitecore/content/Home");   16) On IIS — you enable static & dynamic content compression on CM and CD More: http://technet.microsoft.com/en-us/library/cc754668%28WS.10%29.aspx   17) Enable HTTP Keep-alive and content expiration in IIS.   18) Use GUID’s when accessing items and fields instead of names or paths. Its faster and wont break your code when things get moved or renamed. Context.Database.GetItem("{324DFD16-BD4F-4853-8FF1-D663F6422DFF}") Context.Item.Fields["{89D38A8F-394E-45B0-826B-1A826CF4046D}"]; //is better than Context.Database.GetItem("/Home/MyItem") Context.Item.Fields["FieldName"]   Hope this helps.

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  • SQL Saturday #44 Huntington Beach Recap

    What a great day. It was long and tiring, but rewarding in so many ways. On Sunday morning, I was driving home and I decided to take the Pacific Coast Highway from Huntington Beach.  It was a great chance to exhale and just enjoy the sun and smells of the beach (I really love SoCal sometimes). And for future reference for all you speakers, the beach and ocean are only 5 minutes from the SQL Saturday location.  I just could help noticing also the shocking number of high priced cars on the road (4 Bentleys, 3 Ferraris, 1 Aston Martins, 3 Maserati, 1 Rolls Royce, and 2 Lamborghinis).  It made me think about this: Price of all those cars: $ 150,000+.  Impacting the ability of people to learn: Priceless.  We have positively impacted the education, knowledge, capabilities of not only our attendees, but also all of their companies and people they might help as well.  That is just staggering and something to be immensely proud of. To all of my fellow community leaders, I salute you. So lets talk about the event Overall We had over 220 people register for the event and had 180+ people attend the event. I was shooting for the magical 200 number, but I guess it just gives us more motivation to make it even bigger and better next time. We had a few snags along the way, but what event doesnt, but I think everything turned out great. I did not hear any negative comments and heard lots of positive comments along with people asking when the next one is going to be (More on that later). Location- Golden West College We could not have asked for a better partner for the event. Herb Cohen from Golden West College was the wizard behind the curtains. From the beginning, he was our advocate to the GWC Board and was instrumental in getting our event approved. The day off, Herb was a HUGE help getting any and all logistics that we needed taken care of. In the craziness of the early morning registration crush it was a big help knowing that he and Bret Stateham (Blog | Twitter) were taking care of testing projectors in all the rooms. Anything we needed he was there and was even proactive in getting some things that I had not even thought of (i.e. a dumpster for all of our garbage). I cannot thank Herb enough along with other members of the GWC staff including Minnie Higgins of the Career and Technical Education Division office, Jack Taylor, public safety, and Ron Pryor, Tech Services Support. And last, but not least, the Wireless on campus was absolutely FANTASTIC! Some lessons learned Unless you are a glutton for punishment, as I no doubt am, you most certainly want to give yourself more than six weeks to plan the event. I am lucky that I have a very understanding wife and had a wonderful set of co-coordinators helping me out. A big thanks goes out to Phil, Marlon (Blog | Twitter), Nitin (Twitter), Thomas (Blog | Twitter), Bret (Blog | Twitter), Ben, and Laurie. Thankfully, the sponsor and speaker community was hugely supportive and we were able to fill out the entire event with speakers and sponsors. I have to say that there is not a lot that I would change after this years event. There are obviously going to be some things that we can do better or differently next time, but overall I think it was a great event and I was more than happy with the response we received from the community. Sponsors We obviously could not have put together our event without our sponsors. So certainly have to show them some love. Platinum Sponsors Quest Software http://www.quest.com My Space http://www.myspace.com/ Gold Strategy Companion http://www.strategycompanion.com Silver Fusion-IO http://www.fusionio.com Bronze WestClinTech http://westclintech.com Professional Association For SQL Server http://www.sqlpass.org Attunity http://www.attunity.com Sharepoint 360 http://www.sharepoint360.com Some additional Thanks Andy Warren (Blog | Twitter) Always there to answer my question and help out when I had some issues or questions with the website. The amount of work that he and everyone else put into SQL Saturday is very amazing. What a great gift to the community! Einstein Bros. Bagels They were our Breakfast Vendor and arrived perfectly on time with yummy bagels, sweets and most importantly coffee. Luccis Deli (http://www.luccisdeli.com) Luccis was out Lunch Vendor. They were great to work with and the food was excellent. They worked with us to give us a great price. Heard lots of great comments about the lunches. Definitely not your ordinary box lunch. Moving Forward Unfortunately, the work does not end after the event. We have a few things to clear up such as surveys, sponsor stuff, presentations uploaded to the website, expense reimbursement, stuff like that. Hopefully, all that should be cleared up within the next couple weeks. After that as a group we are going to get together and decide what our next steps are. We definitely want to keep some of the momentum that we are building as a SQL Community and channel that into future SQL Saturdays and other types of community events. In the meantime, for additional training be sure to check out your local User Group and PASS. San Diego SQL Server Users Group ( http://www.sdsqlug.org/home/index.cfm ) Orange County SQL Server Users Group ( http://www.sqloc.com/ ) L.A. SQL Server Users Group ( http://www.sql.la/ ) SQL PASS ( http://www.sqlpass.org/ ) 24 Hours of PASS ( http://www.sqlpass.org/24hours/2010/ ) So stay tuned, there will be more events to come in SoCal!!Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Life Technologies: Making Life Easier to Manage

    - by Michael Snow
    12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} When we’re thinking about customer engagement, we’re acutely aware of all the forces at play competing for our customer’s attention. Solutions that make life easier for our customers draw attention to themselves. We tend to engage more when there is a distinct benefit and we can take a deep breath and accept that there is hope in the world and everything isn’t designed to frustrate us and make our lives miserable. (sigh…) When products are designed to automate processes that were consuming hours of our time with no relief in sight, they deserve to be recognized. One of our recent Oracle Fusion Middleware Innovation Award Winners in the WebCenter category, Life Technologies, has recently posted a video promoting their “award winning” solution. The Oracle Innovation Awards are part of the overall Oracle Excellence awards given to customers for innovation with Oracle products. More info here. Their award nomination included this description: Life Technologies delivered the My Life Service Portal as part of a larger Digital Hub strategy. This Portal is the first of its kind in the biotechnology service providing industry. The Portal provides access to Life Technologies cloud based service monitoring system where all customer deployed instruments can be remotely monitored and proactively repaired. The portal provides alerts from these cloud based monitoring services directly to the customer and to Life Technologies Field Engineers. The Portal provides insight into the instruments and services customers purchased for the purpose of analyzing and anticipating future customer needs and creating targeted sales and service programs. This portal not only provides benefits for Life Technologies internal sales and service teams but provides customers a central place to track all pertinent instrument information including: instrument service history instrument status and previous activities instrument performance analytics planned service visits warranty/contract information discussion forums social networks for lab management and collaboration alerts and notifications on all of the above team scheduling for instrument usage promote optional reagents required to keep instruments performing From their website The Life Technologies Instruments & Services Portal Helps You Save Time and Gain Peace of Mind Introducing the new, award-winning, free online tool that enables easier management of your instrument use and care, faster response to requests for service or service quotes, and instant sharing of key instrument and service information with your colleagues. Now – this unto itself is obviously beneficial for their customers who were previously burdened with having to do all of these tasks separately, manually and inconsistently by nature. Now – all in one place and free to their customers – a portal that ties it all together. They now have built the platform to give their customers yet another reason to do business with them – Their headline on their product page says it all: “Life is now easier to manage - All your instrument use and care in one place – the no-cost, no-hassle Instruments and Services Portal.” Of course – it’s very convenient that the company name includes “Life” and now can also promote to their clients and prospects that doing business with them is easy and their sophisticated lab equipment is easy to manage. In an industry full of PhD’s – “Easy” isn’t usually the first word that comes to mind, but Life Technologies has now tied the word to their brand in a very eloquent way. Between our work lives and family or personal lives, getting any mono-focused minutes of dedicated attention has become such a rare occurrence in our current era of multi-tasking that those moments of focus are highly prized. So – when something is done really well – so well that it becomes captivating and urges sharing impulses – I take notice and dig deeper and most of the time I discover other gems not so hidden below the surface. And then I share with those I know would enjoy and understand. In the spirit of full disclosure, I must admit here that the first person I shared the videos below with was my daughter. She’s in her senior year of high school in the midst of her college search. She’s passionate about her academics and has already decided that she wants to study Neuroscience in college and like her mother will be in for the long haul to a PhD eventually. In a summer science program at Smith College 2 summers ago – she sent the family famous text to me – “I just dissected a sheep’s brain – wicked cool!” – This was followed by an equally memorable text this past summer in a research mentorship in Neuroscience at UConn – “Just sliced up some rat brain. Reminded me of a deli slicer at the supermarket… sorry I forgot to call last night…” So… needless to say – I knew I had an audience that would enjoy and understand these videos below and are now being shared among her science classmates and faculty. And evidently - so does Life Technologies! They’ve done a great job on these making them fun and something that will easily be shared among their customers social networks. They’ve created a neuro-archetypal character, “Ph.Diddy” and know that their world of clients in academics, research, and other institutions would understand and enjoy the “edutainment” value in this series of videos on their YouTube channel that pokes fun at the stereotypes while also promoting their products at the same time. They use their Facebook page for additional engagement with their clients and as another venue to promote these videos. Enjoy this one as well! More to be found here: http://www.youtube.com/lifetechnologies Stay tuned to this Oracle WebCenter blog channel. Tomorrow we'll be taking a look at another winner of the Innovation Awards, LADWP - helping to keep the citizens of Los Angeles engaged with their Water and Power provider.

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  • How can a code editor effectively hint at code nesting level - without using indentation?

    - by pgfearo
    I've written an XML text editor that provides 2 view options for the same XML text, one indented (virtually), the other left-justified. The motivation for the left-justified view is to help users 'see' the whitespace characters they're using for indentation of plain-text or XPath code without interference from indentation that is an automated side-effect of the XML context. I want to provide visual clues (in the non-editable part of the editor) for the left-justified mode that will help the user, but without getting too elaborate. I tried just using connecting lines, but that seemed too busy. The best I've come up with so far is shown in a mocked up screenshot of the editor below, but I'm seeking better/simpler alternatives (that don't require too much code). [Edit] Taking the heatmap idea (from: @jimp) I get this and 3 alternatives - labelled a, b and c: The following section describes the accepted answer as a proposal, bringing together ideas from a number of other answers and comments. As this question is now community wiki, please feel free to update this. NestView The name for this idea which provides a visual method to improve the readability of nested code without using indentation. Contour Lines The name for the differently shaded lines within the NestView The image above shows the NestView used to help visualise an XML snippet. Though XML is used for this illustration, any other code syntax that uses nesting could have been used for this illustration. An Overview: The contour lines are shaded (as in a heatmap) to convey nesting level The contour lines are angled to show when a nesting level is being either opened or closed. A contour line links the start of a nesting level to the corresponding end. The combined width of contour lines give a visual impression of nesting level, in addition to the heatmap. The width of the NestView may be manually resizable, but should not change as the code changes. Contour lines can either be compressed or truncated to keep acheive this. Blank lines are sometimes used code to break up text into more digestable chunks. Such lines could trigger special behaviour in the NestView. For example the heatmap could be reset or a background color contour line used, or both. One or more contour lines associated with the currently selected code can be highlighted. The contour line associated with the selected code level would be emphasized the most, but other contour lines could also 'light up' in addition to help highlight the containing nested group Different behaviors (such as code folding or code selection) can be associated with clicking/double-clicking on a Contour Line. Different parts of a contour line (leading, middle or trailing edge) may have different dynamic behaviors associated. Tooltips can be shown on a mouse hover event over a contour line The NestView is updated continously as the code is edited. Where nesting is not well-balanced assumptions can be made where the nesting level should end, but the associated temporary contour lines must be highlighted in some way as a warning. Drag and drop behaviors of Contour Lines can be supported. Behaviour may vary according to the part of the contour line being dragged. Features commonly found in the left margin such as line numbering and colour highlighting for errors and change state could overlay the NestView. Additional Functionality The proposal addresses a range of additional issues - many are outside the scope of the original question, but a useful side-effect. Visually linking the start and end of a nested region The contour lines connect the start and end of each nested level Highlighting the context of the currently selected line As code is selected, the associated nest-level in the NestView can be highlighted Differentiating between code regions at the same nesting level In the case of XML different hues could be used for different namespaces. Programming languages (such as c#) support named regions that could be used in a similar way. Dividing areas within a nesting area into different visual blocks Extra lines are often inserted into code to aid readability. Such empty lines could be used to reset the saturation level of the NestView's contour lines. Multi-Column Code View Code without indentation makes the use of a multi-column view more effective because word-wrap or horizontal scrolling is less likely to be required. In this view, once code has reach the bottom of one column, it flows into the next one: Usage beyond merely providing a visual aid As proposed in the overview, the NestView could provide a range of editing and selection features which would be broadly in line with what is expected from a TreeView control. The key difference is that a typical TreeView node has 2 parts: an expander and the node icon. A NestView contour line can have as many as 3 parts: an opener (sloping), a connector (vertical) and a close (sloping). On Indentation The NestView presented alongside non-indented code complements, but is unlikely to replace, the conventional indented code view. It's likely that any solutions adopting a NestView, will provide a method to switch seamlessly between indented and non-indented code views without affecting any of the code text itself - including whitespace characters. One technique for the indented view would be 'Virtual Formatting' - where a dynamic left-margin is used in lieu of tab or space characters. The same nesting-level data used to dynamically render the NestView could also used for the more conventional-looking indented view. Printing Indentation will be important for the readability of printed code. Here, the absence of tab/space characters and a dynamic left-margin means that the text can wrap at the right-margin and still maintain the integrity of the indented view. Line numbers can be used as visual markers that indicate where code is word-wrapped and also the exact position of indentation: Screen Real-Estate: Flat Vs Indented Addressing the question of whether the NestView uses up valuable screen real-estate: Contour lines work well with a width the same as the code editor's character width. A NestView width of 12 character widths can therefore accommodate 12 levels of nesting before contour lines are truncated/compressed. If an indented view uses 3 character-widths for each nesting level then space is saved until nesting reaches 4 levels of nesting, after this nesting level the flat view has a space-saving advantage that increases with each nesting level. Note: A minimum indentation of 4 character widths is often recommended for code, however XML often manages with less. Also, Virtual Formatting permits less indentation to be used because there's no risk of alignment issues A comparison of the 2 views is shown below: Based on the above, its probably fair to conclude that view style choice will be based on factors other than screen real-estate. The one exception is where screen space is at a premium, for example on a Netbook/Tablet or when multiple code windows are open. In these cases, the resizable NestView would seem to be a clear winner. Use Cases Examples of real-world examples where NestView may be a useful option: Where screen real-estate is at a premium a. On devices such as tablets, notepads and smartphones b. When showing code on websites c. When multiple code windows need to be visible on the desktop simultaneously Where consistent whitespace indentation of text within code is a priority For reviewing deeply nested code. For example where sub-languages (e.g. Linq in C# or XPath in XSLT) might cause high levels of nesting. Accessibility Resizing and color options must be provided to aid those with visual impairments, and also to suit environmental conditions and personal preferences: Compatability of edited code with other systems A solution incorporating a NestView option should ideally be capable of stripping leading tab and space characters (identified as only having a formatting role) from imported code. Then, once stripped, the code could be rendered neatly in both the left-justified and indented views without change. For many users relying on systems such as merging and diff tools that are not whitespace-aware this will be a major concern (if not a complete show-stopper). Other Works: Visualisation of Overlapping Markup Published research by Wendell Piez, dated from 2004, addresses the issue of the visualisation of overlapping markup, specifically LMNL. This includes SVG graphics with significant similarities to the NestView proposal, as such, they are acknowledged here. The visual differences are clear in the images (below), the key functional distinction is that NestView is intended only for well-nested XML or code, whereas Wendell Piez's graphics are designed to represent overlapped nesting. The graphics above were reproduced - with kind permission - from http://www.piez.org Sources: Towards Hermenutic Markup Half-steps toward LMNL

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  • Shallow Copy vs DeepCopy in C#.NET

    Hope below example helps to understand the difference. Please drop a comment if any doubts. using System; using System.IO; using System.Runtime.Serialization.Formatters.Binary; namespace ShallowCopyVsDeepCopy {     class Program     {         static void Main(string[] args)         {             var e1 = new Emp { EmpNo = 10, EmpName = "Smith", Department = new Dep { DeptNo = 100, DeptName = "Finance" } };             var e2 = e1.ShallowClone();             e1.Department.DeptName = "Accounts";             Console.WriteLine(e2.Department.DeptName);             var e3 = new Emp { EmpNo = 10, EmpName = "Smith", Department = new Dep { DeptNo = 100, DeptName = "Finance" } };             var e4 = e3.DeepClone();             e3.Department.DeptName = "Accounts";             Console.WriteLine(e4.Department.DeptName);         }     }     [Serializable]     class Dep     {         public int DeptNo { get; set; }         public String DeptName { get; set; }     }     [Serializable]     class Emp     {         public int EmpNo { get; set; }         public String EmpName { get; set; }         public Dep Department { get; set; }         public Emp ShallowClone()         {             return (Emp)this.MemberwiseClone();         }         public Emp DeepClone()         {             MemoryStream ms = new MemoryStream();             BinaryFormatter bf = new BinaryFormatter();             bf.Serialize(ms, this);             ms.Seek(0, SeekOrigin.Begin);             object copy = bf.Deserialize(ms);             ms.Close();             return copy as Emp;         }     } } span.fullpost {display:none;}

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  • Best of Breed vs. Suite – Oracle’s SaaS Delivers Both

    - by yaldahhakim
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} The debate of which is better: “best of breed” business applications vs. an integrated suite is certainly not a new conversation. This has been argued between IT vendors and CIOs for years. It’s also important to clarify that “best of breed” does not necessarily translate into being the richest functionality; rather it’s often about just having the best fit solution to solve a specific business problem or need. So what does cloud have to do with the niche vs. suite debate? Consuming business applications in a cloud or SaaS deployment model can change the best of breed vs. suite discussion - if the cloud is done right. It’s having your cake and eating it too only better: you don’t have to gather all the ingredients or wait to bake your cake, and you can adjust how big of slice you take. Before you eat, it’s worth pausing to recall much of what we learned about IT over the last decade. These basic IT principles still hold true even though the financial model has changed from buying to renting. In other words, what’s under the technology hood still matters. Architecture and development methodologies like building an application based on open standards so it works with other systems - is still important. Data and information silos, complex integrations, and proprietary technologies that lock you in, are still bad. While some may argue that IT no longer matters with cloud, the opposite is actually true. If anything cloud can help return IT back to its rightful place as key strategic asset vs. a liability on the balance sheet. The “I” in CIO was never meant to stand for “integration” yet it’s amazing how much time and money is poured into these types of initiatives for most organizations each year. Rather the “I” needs to stand for “innovation”. This is where Oracle SaaS can uniquely help. Oracle’s application strategy has not really changed over the years. It’s always been about bringing the best and richest functionality across the enterprise to our customers while leveraging a common, standards-based, and enterprise-grade platform. So not jut best fit, but the best capabilities based on the input of thousands of enterprise customers across the globe. Oracle invests billions in R&D every year to add new capabilities to the broadest cloud portfolio in the industry, spanning across functional pillars like CRM, HCM, ERP, etc. And where it makes sense, Oracle combines key strategic acquisitions to complement organic functionality. The result is best of breed delivered in a suite. Again this is not something new. The game changer now with cloud is that it impacts HOW Oracle customers adopt the richest, most modern applications across the business – and continue on getting it. Consuming oracle applications in the cloud means you can adopt new capabilities and updates very quickly and easily. There’s no hardware to buy or software to manage. Oracle does it for you. Low upfront costs and an OpEx financial model is the easy part. Oracle Cloud Applications take it a big step further. For organizations that demand having the latest and richest functionality and accelerating the time to value from their IT investment, Oracle Cloud is the right path. It’s about holistically changing the “hows” and the “whys” of the organization by leveraging transformational innovations like social, mobile, and big data in a consistent and more powerful way. Not just about sales force automation or talent management. These technologies should impact all parts of the company and Oracle Cloud is the enterprise-grade delivery vehicle. Oracle SaaS helps break down barriers of adoption and is eases the headache of upgrades, investing in new supporting hardware, or adding internal expertise to manage it all. With Oracle Cloud, customers can get best of breed capabilities in either a full suite model or a la carte. And because it’s entirely built on open standards, it’s built to co-exist with existing IT investments. Updates can be automatic or delayed based on a customer’s requirements. And it’s complete – a full suite of cross pillar functionality. Even better, if you don’t like it, need more or less, just turn the dial up or down. Just like your utility bill, you pay for what you use, and can consume more or less power whenever you need it. Lower cost, lower investment risk, without compromising on functionality, security, or performance. Technology still matters in the cloud. So our cloud customers also like that when they adopt our cloud applications, they also get the best underlying technology, from the middleware and database platform down to infrastructure and Oracle’s engineered systems. Therefore it’s not just the greatest and latest in application functionality, but everything underneath that makes it work is also the latest and greatest. The best of breed technology stack powering best of breed business applications, and all delivered in a subscription based model. The best of both worlds. Yep, that’s the idea.

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  • Weekend reading: Microsoft/Oracle and SkyDrive based code-editor

    - by jamiet
    A couple of news item caught my eye this weekend that I think are worthy of comment. Microsoft/Oracle partnership to be announced tomorrow (24/06/2013) According to many news site Microsoft and Oracle are about to announce a partnership (Oracle set for major Microsoft, Salesforce, Netsuite partnerships) and they all seem to be assuming that it will be something to do with “the cloud”. I wouldn’t disagree with that assessment, Microsoft are heavily pushing Azure and Oracle seem (to me anyway) to be rather lagging behind in the cloud game. More specifically folks seem to be assuming that Oracle’s forthcoming 12c database release will be offered on Azure. I did a bit of reading about Oracle 12c and one of its key pillars appears to be that it supports multi-tenant topologies and multi-tenancy is a common usage scenario for databases in the cloud. I’m left wondering then, if Microsoft are willing to push a rival’s multi-tenant solution what is happening to its own cloud-based multi-tenant offering – SQL Azure Federations. We haven’t heard anything about federations for what now seems to be a long time and moreover the main Program Manager behind the technology, Cihan Biyikoglu, recently left Microsoft to join Twitter. Furthermore, a Principle Architect for SQL Server, Conor Cunningham, recently presented the opening keynote at SQLBits 11 where he talked about multi-tenant solutions on SQL Azure and not once did he mention federations. All in all I don’t have a warm fuzzy feeling about the future of SQL Azure Federations so I hope that that question gets asked at some point following the Microsoft/Oracle announcement. Text Editor on SkyDrive with coding-specific features Liveside.net got a bit of a scoop this weekend with the news (Exclusive: SkyDrive.com to get web-based text file editing features) that Microsoft’s consumer-facing file storage service is going to get a new feature – a web-based code editor. Here’s Liveside’s screenshot: I’ve long had a passing interest in online code editors, indeed back in December 2009 I wondered out loud on this blog site: I started to wonder when the development tools that we use would also become cloud-based. After all, if we’re using cloud-based services does it not make sense to have cloud-based tools that work with them? I think it does. Project Houston Since then the world has moved on. Cloud 9 IDE (https://c9.io/) have blazed a trail in the fledgling world of online code editors and I have been wondering when Microsoft were going to start playing catch-up. I had no doubt that an online code editor was in Microsoft’s future; its an obvious future direction, why would I want to have to download and install a bloated text editor (which, arguably, is exactly what Visual Studio amounts to) and have to continually update it when I can simply open a web browser and have ready access to all of my code from wherever I am. There are signs that Microsoft is already making moves in this direction, after all the URL for their new offering Team Foundation Service doesn’t mention TFS at all – my own personalised URL for Team Foundation Service is http://jamiet.visualstudio.com – using “Visual Studio” as the domain name for a service that isn’t strictly speaking part of Visual Studio leads me to think that there’s a much bigger play here and that one day http://visualstudio.com will house an online code editor. With that in mind then I find Liveside’s revelation rather intriguing, why would a code editing tool show up in Skydrive? Perhaps SkyDrive is going to get integrated more tightly into TFS, I’m very interested to see where this goes. The larger question playing on my mind though is whether an online code editor from Microsoft will support SQL Server developers. I have opined before (see The SQL developer gap) about the shoddy treatment that SQL Server developers have to experience from Microsoft and I haven’t seen any change in Microsoft’s attitude in the three and a half years since I wrote that post. I’m constantly bewildered by the lack of investment in SQL Server developer productivity compared to the riches that are lavished upon our appdev brethren. When you consider that SQL Server is Microsoft’s third biggest revenue stream it is, frankly, rather insulting. SSDT was a step in the right direction but the hushed noises I hear coming out of Microsoft of late in regard to SSDT don’t bode fantastically well for its future. So, will an online code editor from Microsoft support T-SQL development? I have to assume not given the paucity of investment on us lowly SQL Server developers over the last few years, but I live in hope! Your thoughts in the comments section please. I would be very interested in reading them. @Jamiet

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  • Why It Is So Important to Know Your Customer

    - by Christie Flanagan
    Over the years, I endured enough delayed flights, air turbulence and misadventures in airport security clearance to watch my expectations for the air travel experience fall to abysmally low levels. The extent of my loyalty to any one carrier had more to do with the proximity of the airport parking garage to their particular gate than to any effort on the airline’s part to actually earn and retain my business. That all changed one day when I found myself at the airport hoping to catch a return flight home a few hours earlier than expected, using an airline I had flown with for the first time just that week.  When you travel regularly for business, being able to catch a return flight home that’s even an hour or two earlier than originally scheduled is a big deal. It can mean the difference between having a normal evening with your family and having to sneak in like a cat burglar after everyone is fast asleep. And so I found myself on this particular day hoping to catch an earlier flight home. I approached the gate agent and was told that I could go on standby for their next flight out. Then I asked how much it was going to cost to change the flight, knowing full well that I wouldn’t get reimbursed by my company for any change fees. “Oh, there’s no charge to fly on standby,” the gate agent told me. I made a funny look. I couldn’t believe what I was hearing. This airline was going to let my fly on standby, at no additional charge, even though I was a new customer with no status or points. It had been years since I’d seen an airline pass up a short term revenue generating opportunity in favor of a long term loyalty generating one.  At that moment, this particular airline gained my loyal business. Since then, this airline has had the opportunity to learn a lot about me. They know where I live, where I fly from, where I usually fly to, and where I like to sit on the plane. In general, I’ve found their customer service to be quite good whether at the airport, via call center and even through social channels. They email me occasionally, and when they do, they demonstrate that they know me by promoting deals for flights from where I live to places that I’d be interested in visiting. And that’s part of why I’m always so puzzled when I visit their website.Does this company with the great service, customer friendly policies, and clean planes demonstrate that they know me at all when I visit their website? The answer is no. Even when I log in using my loyalty program credentials, it’s pretty obvious that they’re presenting the same old home page and same old offers to every single one of their site visitors. I mean, those promotional offers that they’re featuring so prominently  -- they’re for flights that originate thousands of miles from where I live! There’s no way I’d ever book one of those flights and I’m sure I’m not the only one of their customers to feel that way.My reason for recounting this story is not to pick on the one customer experience flaw I've noticed with this particular airline, in fact, they do so many things right that I’ll continue to fly with them. But I did want to illustrate just how glaringly obvious it is to customers today when a touch point they have with a brand is impersonal, unconnected and out of sync. As someone who’s spent a number of years in the web experience management and online marketing space, it particularly peeves me when that out of sync touch point is a brand’s website, perhaps because I know how important it is to make a customer’s online experience relevant and how many powerful tools are available for making a relevant experience a reality. The fact is, delivering a one-size-fits-all online customer experience is no longer acceptable or particularly effective in today’s world. Today’s savvy customers expect you to know who they are and to understand their preferences, behavior and relationship with your brand. Not only do they expect you to know about them, but they also expect you to demonstrate this knowledge across all of their touch points with your brand in a consistent and compelling fashion, whether it be on your traditional website, your mobile web presence or through various social channels.Delivering the kind of personalized online experiences that customers want can have tremendous business benefits. This is not just about generating feelings of goodwill and higher customer satisfaction ratings either. More relevant and personalized online experiences boost the effectiveness of online marketing initiatives and the statistics prove this out. Personalized web experiences can help increase online conversion rates by 70% -- that’s a huge number.1  And more than three quarters of consumers indicate that they’ve made additional online purchases based on personalized product recommendations.2Now if only this airline would get on board with delivering a more personalized online customer experience. I’d certainly be happier and more likely to spring for one of their promotional offers. And by targeting relevant offers on their home page to appropriate segments of their site visitors, I bet they’d be happier and generating additional revenue too. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}  ***** If you're interested in hearing more perspectives on the benefits of demonstrating that you know your customers by delivering a more personalized experience, check out this white paper on creating a successful and meaningful customer experience on the web.  Also catch the video below on the business value of CX in attracting new customers featuring Oracle's VP of Customer Experience Strategy, Brian Curran. 1 Search Engine Watch 2 Marketing Charts

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  • How to launch LOV and Date dialogs using the keyboard

    - by frank.nimphius
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Using the ADF Faces JavaScript API, developers can listen for user keyboard input in input components to filter or respond to specific characters or key combination. The JavaScript shown below can be used with an af:clientListener tag on af:inputListOfValues or af:inputDate. At runtime, the JavaScript code determines the component type it is executed on and either opens the LOV dialog or the input Date popup.   <af:resource type="javascript">     /**     * function to launch dialog if cursor is in LOV or     * input date field     * @param evt argument to capture the AdfUIInputEvent object     */   function launchPopUpUsingF8(evt) {      var component = evt.getSource();      if (evt.getKeyCode() == AdfKeyStroke.F8_KEY) {      //check for input LOV component        if (component.getTypeName() == 'AdfRichInputListOfValues') {            AdfLaunchPopupEvent.queue(component, true);            //event is handled on the client. Server does not need            //to be notified            evt.cancel();          }         //check for input Date component               else if (component.getTypeName() == 'AdfRichInputDate') {           //the inputDate af:popup component ID always is ::pop           var popupClientId = component.getAbsoluteLocator() + '::pop';           var popup = component.findComponent(popupClientId);           var hints = {align : AdfRichPopup.ALIGN_END_AFTER,                        alignId : component.getAbsoluteLocator()};           popup.show(hints);           //event is handled on the client. Server does not need           //to be notified           evt.cancel();        }              } } </af:resource> The af:clientListener that calls the JavaScript is added as shown below. <af:inputDate label="Label 1" id="id1">    <af:clientListener method="launchPopUpUsingF8" type="keyDown"/> </af:inputDate> As you may have noticed, the call to open the popup is different for the af:inputListOfValues and the af:inputDate. For the list of values component, an ADF Faces AdfLaunchPopupEvent is queued with the LOV component passed s an argument. Launching the input date popup is a bit more complicate and requires you to lookup the implicit popup dialog and to open it manually. Because the popup is opened manually using the show() method on the af:popup component, the alignment of the dialog also needs to be handled manually. For this, the popup component specifies alignment hints, that for the ALIGN_END_AFTER hint aligns the dialog at the end and below the date component. The align Id hint specifies the component the dialog is relatively positioned to, which of course should be the input date field. The ADF Faces JavaScript API and how to use it is further explained in the Using JavaScript in ADF Faces Rich Client Applications whitepaper available from the Oracle Technology Network (OTN) http://www.oracle.com/technetwork/developer-tools/jdev/1-2011-javascript-302460.pdf An ADF Insider recording about JavaScript in ADF Faces can be watched from here http://download.oracle.com/otn_hosted_doc/jdeveloper/11gdemos/adf-insider-javascript/adf-insider-javascript.html

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  • Amazon Web Services (AWS) Plug-in for Oracle Enterprise Manager

    - by Anand Akela
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Contributed by Sunil Kunisetty and Daniel Chan Introduction and ArchitectureAs more and more enterprises deploy some of their non-critical workload on Amazon Web Services (AWS), it’s becoming critical to monitor those public AWS resources along side with their on-premise resources. Oracle recently announced Oracle Enterprise Manager Plug-in for Amazon Web Services (AWS) allows you to achieve that goal. The on-premise Oracle Enterprise Manager (EM12c) acts as a single tool to get a comprehensive view of your public AWS resources as well as your private cloud resources.  By deploying the plug-in within your Cloud Control environment, you gain the following management features: Monitor EBS, EC2 and RDS instances on Amazon Web Services Gather performance metrics and configuration details for AWS instances Raise alerts and violations based on thresholds set on monitoring Generate reports based on the gathered data Users of this Plug-in can leverage the rich Enterprise Manager features such as system promotion, incident generation based on thresholds, integration with 3rd party ticketing applications etc. AWS Monitoring via this Plug-in is enabled via Amazon CloudWatch API and the users of this Plug-in are responsible for supplying credentials for accessing AWS and the CloudWatch API. This Plug-in can only be deployed on an EM12C R2 platform and agent version should be at minimum 12c R2.Here is a pictorial view of the overall architecture: Amazon Elastic Block Store (EBS) Amazon Elastic Compute Cloud (EC2) Amazon Relational Database Service (RDS) Here are a few key features: Rich and exhaustive list of metrics. Metrics can be gathered from an Agent running outside AWS. Critical configuration information. Custom Home Pages with charts and AWS configuration information. Generate incidents based on thresholds set on monitoring data. Discovery and Monitoring AWS instances can be added to EM12C either via the EM12c User Interface (UI) or the EM12c Command Line Interface ( EMCLI)  by providing the AWS credentials (Secret Key and Access Key Id) as well as resource specific properties as target properties. Here is a quick mapping of target types and properties for each AWS resources AWS Resource Type Target Type Resource specific properties EBS Resource Amazon EBS Service CloudWatch base URI, EC2 Base URI, Period, Volume Id, Proxy Server and Port EC2 Resource Amazon EC2 Service CloudWatch base URI, EC2 Base URI, Period, Instance  Id, Proxy Server and Port RDS Resource Amazon RDS Service CloudWatch base URI, RDS Base URI, Period, Instance  Id, Proxy Server and Port Proxy server and port are optional and are only needed if the agent is within the firewall. Here is an emcli example to add an EC2 target. Please read the Installation and Readme guide for more details and step-by-step instructions to deploy  the plugin and adding the AWS the instances. ./emcli add_target \       -name="<target name>" \       -type="AmazonEC2Service" \       -host="<host>" \       -properties="ProxyHost=<proxy server>;ProxyPort=<proxy port>;EC2_BaseURI=http://ec2.<region>.amazonaws.com;BaseURI=http://monitoring.<region>.amazonaws.com;InstanceId=<EC2 instance Id>;Period=<data point periond>"  \     -subseparator=properties="=" ./emcli set_monitoring_credential \                 -set_name="AWSKeyCredentialSet"  \                 -target_name="<target name>"  \                 -target_type="AmazonEC2Service" \                 -cred_type="AWSKeyCredential"  \                 -attributes="AccessKeyId:<access key id>;SecretKey:<secret key>" Emcli utility is found under the ORACLE_HOME of EM12C install. Once the instance is discovered, the target will show up under the ‘All Targets’ list under “Amazon EC2 Service’. Once the instances are added, one can navigate to the custom homepages for these resource types. The custom home pages not only include critical metrics, but also vital configuration parameters and incidents raised for these instances.  By mapping the configuration parameters as instance properties, we can slice-and-dice and group various AWS instance by leveraging the EM12C Config search feature. The following configuration properties and metrics are collected for these Resource types. Resource Type Configuration Properties Metrics EBS Resource Volume Id, Volume Type, Device Name, Size, Availability Zone Response: Status Utilization: QueueLength, IdleTime Volume Statistics: ReadBrandwith, WriteBandwidth, ReadThroughput, WriteThroughput Operation Statistics: ReadSize, WriteSize, ReadLatency, WriteLatency EC2 Resource Instance ID, Owner Id, Root Device type, Instance Type. Availability Zone Response: Status CPU Utilization: CPU Utilization Disk I/O:  DiskReadBytes, DiskWriteBytes, DiskReadOps, DiskWriteOps, DiskReadRate, DiskWriteRate, DiskIOThroughput, DiskReadOpsRate, DiskWriteOpsRate, DiskOperationThroughput Network I/O : NetworkIn, NetworkOut, NetworkInRate, NetworkOutRate, NetworkThroughput RDS Resource Instance ID, Database Engine Name, Database Engine Version, Database Instance Class, Allocated Storage Size, Availability Zone Response: Status Disk I/O:  ReadIOPS, WriteIOPS, ReadLatency, WriteLatency, ReadThroughput, WriteThroughput DB Utilization:  BinLogDiskUsage, CPUUtilization, DatabaseConnections, FreeableMemory, ReplicaLag, SwapUsage Custom Home Pages As mentioned above, we have custom home pages for these target types that include basic configuration information,  last 24 hours availability, top metrics and the incidents generated. Here are few snapshots. EBS Instance Home Page: EC2 Instance Home Page: RDS Instance Home Page: Further Reading: 1)      AWS Plugin download 2)      Installation and  Read Me. 3)      Screenwatch on SlideShare 4)      Extensibility Programmer's Guide 5)      Amazon Web Services

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  • Solution to Jira web service getWorklogs method error: Object of type System.Xml.XmlNode[] cannot be stored in an array of this type

    - by DigiMortal
    When using Jira web service methods that operate on work logs you may get the following error when running your .NET application: Object of type System.Xml.XmlNode[] cannot be stored in an array of this type. In this posting I will show you solution to this problem. I don’t want to go to deep in details about this problem. I think it’s enough for this posting to mention that this problem is related to one small conflict between .NET web service support and Axis. Of course, Jira team is trying to solve it but until this problem is solved you can use solution provided here. There is good solution to this problem given by Jira forum user Kostadin. You can find it from Jira forum thread RemoteWorkLog serialization from Soap Service in C#. Solution is simple – you have to use SOAP extension class to replace new class names with old ones that .NET found from WSDL. Here is the code by Kostadin. public class JiraSoapExtensions : SoapExtension {     private Stream _streamIn;     private Stream _streamOut;       public override void ProcessMessage(SoapMessage message)     {         string messageAsString;         StreamReader reader;         StreamWriter writer;           switch (message.Stage)         {             case SoapMessageStage.BeforeSerialize:                 break;             case SoapMessageStage.AfterDeserialize:                 break;             case SoapMessageStage.BeforeDeserialize:                 reader = new StreamReader(_streamOut);                 writer = new StreamWriter(_streamIn);                 messageAsString = reader.ReadToEnd();                 switch (message.MethodInfo.Name)                 {                     case "getWorklogs":                     case "addWorklogWithNewRemainingEstimate":                     case "addWorklogAndAutoAdjustRemainingEstimate":                     case "addWorklogAndRetainRemainingEstimate":                         messageAsString = messageAsString.                             .Replace("RemoteWorklogImpl", "RemoteWorklog")                             .Replace("service", "beans");                         break;                 }                 writer.Write(messageAsString);                 writer.Flush();                 _streamIn.Position = 0;                 break;             case SoapMessageStage.AfterSerialize:                 _streamIn.Position = 0;                 reader = new StreamReader(_streamIn);                 writer = new StreamWriter(_streamOut);                 messageAsString = reader.ReadToEnd();                 writer.Write(messageAsString);                 writer.Flush(); break;         }     }       public override Stream ChainStream(Stream stream)     {         _streamOut = stream;         _streamIn = new MemoryStream();         return _streamIn;     }       public override object GetInitializer(Type type)     {         return GetType();     }       public override object GetInitializer(LogicalMethodInfo info,         SoapExtensionAttribute attribute)     {         return null;     }       public override void Initialize(object initializer)     {     } } To get this extension work with Jira web service you have to add the following block to your application configuration file (under system.web section). <webServices>   <soapExtensionTypes>    <add type="JiraStudioExperiments.JiraSoapExtensions,JiraStudioExperiments"           priority="1"/>   </soapExtensionTypes> </webServices> Weird thing is that after successfully using this extension and disabling it everything still works.

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  • Ardour wont start Jack problem

    - by Drew S
    I downloaded Ardour yesterday, it worked, edited an audio file done. Come back today it wont start I get this: Ardour could not start JACK There are several possible reasons: 1) You requested audio parameters that are not supported.. 2) JACK is running as another user. Please consider the possibilities, and perhaps try different parameters. So I try and look at qjackctl to see what happening there. When I try to start JACK I get D-BUS: JACK server could not be started. then Could not connect to JACK server as client. - Overall operation failed. - Unable to connect to server. Please check the messages window for more info. and this is the message box in JACK. 15:22:12.927 Patchbay deactivated. 15:22:12.927 Statistics reset. 15:22:12.944 ALSA connection change. 15:22:12.951 D-BUS: Service is available (org.jackaudio.service aka jackdbus). Cannot connect to server socket err = No such file or directory Cannot connect to server request channel jack server is not running or cannot be started 15:22:12.959 ALSA connection graph change. 15:22:45.850 ALSA connection graph change. 15:22:46.021 ALSA connection change. 15:22:56.492 ALSA connection graph change. 15:22:56.624 ALSA connection change. 15:23:42.340 D-BUS: JACK server could not be started. Sorry Cannot connect to server socket err = No such file or directory Cannot connect to server request channel jack server is not running or cannot be started Wed Oct 23 15:23:42 2013: Starting jack server... Wed Oct 23 15:23:42 2013: JACK server starting in realtime mode with priority 10 Wed Oct 23 15:23:42 2013: ERROR: Cannot lock down 82274202 byte memory area (Cannot allocate memory) Wed Oct 23 15:23:42 2013: Acquired audio card Audio0 Wed Oct 23 15:23:42 2013: creating alsa driver ... hw:0|hw:0|1024|2|44100|0|0|nomon|swmeter|-|32bit Wed Oct 23 15:23:42 2013: ERROR: ATTENTION: The playback device "hw:0" is already in use. The following applications are using your soundcard(s) so you should check them and stop them as necessary before trying to start JACK again: pulseaudio (process ID 2553) Wed Oct 23 15:23:42 2013: ERROR: Cannot initialize driver Wed Oct 23 15:23:42 2013: ERROR: JackServer::Open failed with -1 Wed Oct 23 15:23:42 2013: ERROR: Failed to open server Wed Oct 23 15:23:43 2013: Saving settings to "/home/drew/.config/jack/conf.xml" ... 15:26:41.669 Could not connect to JACK server as client. - Overall operation failed. - Unable to connect to server. Please check the messages window for more info. Cannot connect to server socket err = No such file or directory Cannot connect to server request channel jack server is not running or cannot be started 15:26:49.006 D-BUS: JACK server could not be started. Sorry Wed Oct 23 15:26:48 2013: Starting jack server... Wed Oct 23 15:26:48 2013: JACK server starting in non-realtime mode Wed Oct 23 15:26:48 2013: ERROR: Cannot lock down 82274202 byte memory area (Cannot allocate memory) Cannot connect to server socket err = No such file or directory Cannot connect to server request channel jack server is not running or cannot be started Wed Oct 23 15:26:48 2013: ERROR: cannot register object path "/org/freedesktop/ReserveDevice1/Audio0": A handler is already registered for /org/freedesktop/ReserveDevice1/Audio0 Wed Oct 23 15:26:48 2013: ERROR: Failed to acquire device name : Audio0 error : A handler is already registered for /org/freedesktop/ReserveDevice1/Audio0 Wed Oct 23 15:26:48 2013: ERROR: Audio device hw:0 cannot be acquired... Wed Oct 23 15:26:48 2013: ERROR: Cannot initialize driver Wed Oct 23 15:26:48 2013: ERROR: JackServer::Open failed with -1 Wed Oct 23 15:26:48 2013: ERROR: Failed to open server Wed Oct 23 15:26:50 2013: Saving settings to "/home/drew/.config/jack/conf.xml" ... 15:26:52.441 Could not connect to JACK server as client. - Overall operation failed. - Unable to connect to server. Please check the messages window for more info. Cannot connect to server socket err = No such file or directory Cannot connect to server request channel jack server is not running or cannot be started 15:26:55.997 D-BUS: JACK server could not be started. Sorry Wed Oct 23 15:26:55 2013: Starting jack server... Wed Oct 23 15:26:55 2013: JACK server starting in non-realtime mode Wed Oct 23 15:26:55 2013: ERROR: Cannot lock down 82274202 byte memory area (Cannot allocate memory) Cannot connect to server socket err = No such file or directory Cannot connect to server request channel jack server is not running or cannot be started Wed Oct 23 15:26:55 2013: ERROR: cannot register object path "/org/freedesktop/ReserveDevice1/Audio0": A handler is already registered for /org/freedesktop/ReserveDevice1/Audio0 Wed Oct 23 15:26:55 2013: ERROR: Failed to acquire device name : Audio0 error : A handler is already registered for /org/freedesktop/ReserveDevice1/Audio0 Wed Oct 23 15:26:55 2013: ERROR: Audio device hw:0 cannot be acquired... Wed Oct 23 15:26:55 2013: ERROR: Cannot initialize driver Wed Oct 23 15:26:55 2013: ERROR: JackServer::Open failed with -1 Wed Oct 23 15:26:55 2013: ERROR: Failed to open server Wed Oct 23 15:26:57 2013: Saving settings to "/home/drew/.config/jack/conf.xml" ... 15:26:59.054 Could not connect to JACK server as client. - Overall operation failed. - Unable to connect to server. Please check the messages window for more info. Cannot connect to server socket err = No such file or directory Cannot connect to server request channel jack server is not running or cannot be started 15:29:24.624 ALSA connection graph change. 15:29:24.641 ALSA connection change. 15:33:11.760 D-BUS: JACK server could not be started. Sorry Cannot connect to server socket err = No such file or directory Cannot connect to server request channel jack server is not running or cannot be started Wed Oct 23 15:33:11 2013: Starting jack server... Wed Oct 23 15:33:11 2013: JACK server starting in non-realtime mode Wed Oct 23 15:33:11 2013: ERROR: Cannot lock down 82274202 byte memory area (Cannot allocate memory) Wed Oct 23 15:33:11 2013: ERROR: cannot register object path "/org/freedesktop/ReserveDevice1/Audio0": A handler is already registered for /org/freedesktop/ReserveDevice1/Audio0 Wed Oct 23 15:33:11 2013: ERROR: Failed to acquire device name : Audio0 error : A handler is already registered for /org/freedesktop/ReserveDevice1/Audio0 Wed Oct 23 15:33:11 2013: ERROR: Audio device hw:0 cannot be acquired... Wed Oct 23 15:33:11 2013: ERROR: Cannot initialize driver Wed Oct 23 15:33:11 2013: ERROR: JackServer::Open failed with -1 Wed Oct 23 15:33:11 2013: ERROR: Failed to open server Wed Oct 23 15:33:12 2013: Saving settings to "/home/drew/.config/jack/conf.xml" ... 15:34:09.439 Could not connect to JACK server as client. - Overall operation failed. - Unable to connect to server. Please check the messages window for more info. Cannot connect to server socket err = No such file or directory Cannot connect to server request channel jack server is not running or cannot be started

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  • Adding RSS to tags in Orchard

    - by Bertrand Le Roy
    A year ago, I wrote a scary post about RSS in Orchard. RSS was one of the first features we implemented in our CMS, and it has stood the test of time rather well, but the post was explaining things at a level that was probably too abstract whereas my readers were expecting something a little more practical. Well, this post is going to correct this by showing how I built a module that adds RSS feeds for each tag on the site. Hopefully it will show that it's not very complicated in practice, and also that the infrastructure is pretty well thought out. In order to provide RSS, we need to do two things: generate the XML for the feed, and inject the address of that feed into the existing tag listing page, in order to make the feed discoverable. Let's start with the discoverability part. One might be tempted to replace the controller or the view that are responsible for the listing of the items under a tag. Fortunately, there is no need to do any of that, and we can be a lot less obtrusive. Instead, we can implement a filter: public class TagRssFilter : FilterProvider, IResultFilter .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } On this filter, we can implement the OnResultExecuting method and simply check whether the current request is targeting the list of items under a tag. If that is the case, we can just register our new feed: public void OnResultExecuting(ResultExecutingContext filterContext) { var routeValues = filterContext.RouteData.Values; if (routeValues["area"] as string == "Orchard.Tags" && routeValues["controller"] as string == "Home" && routeValues["action"] as string == "Search") { var tag = routeValues["tagName"] as string; if (! string.IsNullOrWhiteSpace(tag)) { var workContext = _wca.GetContext(); _feedManager.Register( workContext.CurrentSite + " – " + tag, "rss", new RouteValueDictionary { { "tag", tag } } ); } } } The registration of the new feed is just specifying the title of the feed, its format (RSS) and the parameters that it will need (the tag). _wca and _feedManager are just instances of IWorkContextAccessor and IFeedManager that Orchard injected for us. That is all that's needed to get the following tag to be added to the head of our page, without touching an existing controller or view: <link rel="alternate" type="application/rss+xml" title="VuLu - Science" href="/rss?tag=Science"/> Nifty. Of course, if we navigate to the URL of that feed, we'll get a 404. This is because no implementation of IFeedQueryProvider knows about the tag parameter yet. Let's build one that does: public class TagFeedQuery : IFeedQueryProvider, IFeedQuery IFeedQueryProvider has one method, Match, that we can implement to take over any feed request that has a tag parameter: public FeedQueryMatch Match(FeedContext context) { var tagName = context.ValueProvider.GetValue("tag"); if (tagName == null) return null; return new FeedQueryMatch { FeedQuery = this, Priority = -5 }; } This is just saying that if there is a tag parameter, we will handle it. All that remains to be done is the actual building of the feed now that we have accepted to handle it. This is done by implementing the Execute method of the IFeedQuery interface: public void Execute(FeedContext context) { var tagValue = context.ValueProvider.GetValue("tag"); if (tagValue == null) return; var tagName = (string)tagValue.ConvertTo(typeof (string)); var tag = _tagService.GetTagByName(tagName); if (tag == null) return; var site = _services.WorkContext.CurrentSite; var link = new XElement("link"); context.Response.Element.SetElementValue("title", site.SiteName + " - " + tagName); context.Response.Element.Add(link); context.Response.Element.SetElementValue("description", site.SiteName + " - " + tagName); context.Response.Contextualize(requestContext => link.Add(GetTagUrl(tagName, requestContext))); var items = _tagService.GetTaggedContentItems(tag.Id, 0, 20); foreach (var item in items) { context.Builder.AddItem(context, item.ContentItem); } } This code is resolving the tag content item from its name and then gets content items tagged with it, using the tag services provided by the Orchard.Tags module. Then we add those items to the feed. And that is it. To summarize, we handled the request unobtrusively in order to inject the feed's link, then handled requests for feeds with a tag parameter and generated the list of items for that tag. It remains fairly simple and still it is able to handle arbitrary content types. That makes me quite happy about our little piece of over-engineered code from last year. The full code for this can be found in the Vandelay.TagCloud module: http://orchardproject.net/gallery/List/Modules/ Orchard.Module.Vandelay.TagCloud/1.2

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  • Thank You for a Great Welcome for Oracle GoldenGate 11g Release 2

    - by Irem Radzik
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Yesterday morning we had two launch webcasts for Oracle GoldenGate 11g Release 2. I had the pleasure to present, as well as moderate the Q&A panels in both of these webcasts. Both events had hundreds of live attendees, sending us over 150 questions. Even though we left 30 minutes for Q&A, it was not nearly enough time to address for all the insightful questions our audience sent. Our product management team and I really appreciate the interaction we had yesterday and we are starting to respond back with outstanding questions today. Oracle GoldenGate’s new release launch also had great welcome from the media. You can find the links for various articles on the new release below: ITBusinessEdge Oracle Embraces Cross-Platform Data Integration Information Week: Oracle Real-Time Advance Taps Compressed Data Integration Developer News, Oracle GoldenGate Adds Deeper Oracle Integration, Extends Real-Time Performance CIO, Oracle GoldenGate Buddies Up with Sibling Software DBTA, Real-Time Data Integration: Oracle GoldenGate 11g Release 2 Now Available CBR Oracle unveils GoldenGate 11g Release 2 real-time data integration application In this blog, I want to address some of the frequently asked questions that came up during the webcasts. You can find the top questions and their answers along with related resources below. We will continue to address frequently asked questions via future blogs. Q: Will the new Integrated Capture for Oracle Database replace the Classic Capture? If not, which one do I use when? A: No, Classic Capture will be around for long time. Core platform specific features, bug fixes, and patches will be available for both Capture processes.Oracle Database specific features will be only available in the Integrated Capture. The Integrated Capture for Oracle Database is an option for users that need to capture data from compressed tables or need support for XML data types, XA on RAC. Users who don’t leverage these features should continue to use our Classic Capture. For more information on Oracle GoldenGate 11g Release 2 I recommend to check out the White paper: Oracle GoldenGate 11gR2 New Features as well as other technical white papers we have on OTN.                                                         For those of you coming to OpenWorld, please attend the related session: Extracting Data in Oracle GoldenGate Integrated Capture Mode, Monday Oct 1st 1:45pm Moscone South – 102 to learn more about this new feature. Q: What is new in Conflict Detection and Resolution? And how does it work? A: There are now pre-built functions to identify the conditions under which an error occurs and how to handle the record when the condition occurs. Error conditions handled include inserts into a target table where the row already exists, updates or deletes to target table rows that exist, but the original source data (before columns) do not match the existing data in the target row, and updates or deletes where the row does not exist in the target database table.Foreach of these conditions a method to handle the error is specified.  Please check out our recent blog on this topic and the White paper: Oracle GoldenGate 11gR2 New Features white paper.  Also, for those attending OpenWorld please attend the session: Best Practices for Conflict Detection and Resolution in Oracle GoldenGate for Active/Active-  Wednesday Oct 3rd  3:30pm Mascone 3000 Q: Does Oracle GoldenGate Veridata and the Management Pack require additional licenses, or is it incorporated with the GoldenGate license? A: Oracle GoldenGate Veridata and Oracle Management Pack for Oracle GoldenGate are additional products and require separate licenses. Please check out Oracle's price list here. Q: Does GoldenGate - Oracle Enterprise Manager Plug-in require additional license? A: Oracle Enterprise Manager Plug-in is included in the Oracle Management Pack for Oracle GoldenGate license, which is separate from Oracle GoldenGate license. There is no separate license for the Enterprise Manager Plug-in by itself. Oracle GoldenGate Monitor, Oracle GoldenGate Director, and Enterprise Manager Plug-in are included in the Management Pack for Oracle GoldenGate license. Please check out Management Pack for Oracle GoldenGate data sheet for more info on this product bundle. Q: Is Oracle GoldenGate replacing Oracle Streams product? A: Oracle GoldenGate is the strategic data replication product. Therefore, Oracle Streams will continue to be supported, but will not be actively enhanced. Rather, the best elements of Oracle Streams will be added to Oracle GoldenGate. Conflict management is one of them and with the latest release Oracle GoldenGate has a more advanced conflict management offering. Current customers depending on Oracle Streams will continue to be fully supported. Q: How is Oracle GoldenGate different than Oracle Data Integrator? A: Oracle Data Integrator is designed for fast bulk data movement and transformation between heterogeneous systems, while GoldenGate is designed for real-time movement of transactions between heterogeneous systems. These two products are completely complementary where GoldenGate provides low-impact real-time change data capture and delivery to a staging area on the target. And Oracle Data Integrator transforms this data and loads the DW tables. In fact, Oracle Data Integrator integrates with GoldenGate to use GoldenGate’s Capture process as one option for its CDC mechanism. We have several customers that deployed GoldenGate and ODI together to feed real-time data to their data warehousing solutions. Please also check out Oracle Data Integrator Changed Data Capture with Oracle GoldenGate Data Sheet (PDF). Thank you again very much for welcoming Oracle GoldenGate 11g Release 2 and stay in touch with us for more exciting news, updates, and events.

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  • MIX 2010 Covert Operations Day 2 Silverlight + Windows 7 Phone

    - by GeekAgilistMercenary
    Left the Circus Circus and headed to the geek circus at Mandalay Bay.  Got in, got some breakfast, met a few more people and headed to the keynote. Upon arriving the crew I was hanging with at the event; Erik Mork, Beth Murray, and Brian Henderson and I were entertained with several other thousand geeks by the wicked yo-yoing. The first video demo of something was of Bing Maps and various aspects of Microsoft Research integrated together.  Namely the pictures, put in place, on real 3d element maps of various environments. Silverlight Scott Guthrie, as one would guess, kicked off the keynote.  His first point was that user experience has become a priority at Microsoft.  This can be seen by any observant soul with the release and push of Expression, Silverlight, and the other tools.  This is even more apparent when one takes note of Microsoft bringing in people that can actually do good design and putting them at the forefront. The next thing Scott brought up was a few key points about Silverlight.  Currently Silverlight is a little over 2 years old and has achieved a pretty solid 60% penetration.  Silverlight has all sorts of capabilities that have been developed and are now provided as open source including;  ad injection, smoothing, playback editing, and more.  Another thing he showed, which really struck me as awesome being in the analytics space, was the Olympics and a quick glimpse of the ad statistics, viewer experience, video playback performance, audience trends, and overall viewer participation.  All of it rendered in Silverlight in beautiful detail. The key piece of Scott's various points were all punctuated with the fact that all of this code is available as open source.  Not only is Microsoft really delving into this design element of things, they're getting involved in the right ways. One of the last points I'll bring up about Silverlight 4 is the ability to have HD video on a monitor, and an entirely different activity being done on the other monitor, effectively making Silverlight the only RIA framework that supports multi-monitor support.  Overall, Silverlight is continuing to impress – providing superior capabilities tit-for-tat with the competition. Windows 7 Phone The Windows 7 Phone has 3 primary buttons (yes, more than the iPhone, don't let your mind explode!!).  Start, Search, and Back control all of the needed functionality of the phone.  At the same time, of course, there is the multi-touch, touch, and other interactive abilities of the interface.  The intent, once start is pressed is to have all the information that a phone owner wants displayed immediately.  Avoiding the scrolling through pages of apps or rolling a ball to get through multitudes of other non-interactive phone interfaces.  The Windows 7 Phone simply has the data right in front of you, basically a phone dashboard.  From there it is easy to dive into the interactive areas of the phone. Each area of the interface of the phone is broken into hubs.  These hubs include applications, data, and other things based on a relative basis.  This basis being determined by the user.  These applications interact on many other levels, and form a kind of relationship between each other adding more and more meta-data to the phone user, their interactions between the applications, and of course the social element of their interactions on the phone.  This makes this phone a practical must have for a marketer involved in social media.  The level of wired together interaction is massive, and of course, if you've seen Office Outlook 2010 you know that the power that is pulled into the phone by being tied to Outlook is massive. Joe Belfiore also showed several UI & specifically UX elements of the phone interface that allows paging to be instinctual by simple clipped items, flipping page to page, and other excellent user experience advances for phone devices.  Belfiore's also showed how his people hub had a massive list of people, with pictures, all from various different social networks and other associated relations.  The rendering, speed, and viewing of these people's, their pictures, their social network information, and other characteristics was smooth and in some situations unbelievably rendered.  This demo showed some of the great power of the beta phone, which isn't even as powerful as the planned end device. Joe finished up by jumping into the music, videos, and other media with the Zune Component of the Windows 7 Mobile Phone.  This was all good stuff, but I'll get to what really sold me on the media element in a moment. When Joe was done, Scott Guthrie stepped back up to walk through building a Windows 7 Mobile Phone.  This is were I have to give serious props.  He built this application, in Visual Studio 2010, in front of 2000+ people.  That was cool, but what really was amazing that he build the application in about 2 minutes.  The IDE, side by side design that is standard in Visual Studio is light years ahead of x-Code or any of the iPhone IDEs.  The Windows 7 Mobile System, if it can get market penetration, poses a technologically superior development and phone platform over anything on the market right now.  The biggest problem with the phone, is it just isn't available yet.  I personally can't wait for a chance to build some apps for the new Windows Phone. Netflix, I May Start Up an Account Again! When I get my Windows 7 Phone device, I am absolutely getting a Netflix account again.  The Vertigo crew, as I wrote on Twitter "#MIX10 Props @seesharp on @netflix demo", displayed an application on the phone for Netflix that actually ran HD Video of Rescue Me (with Dennis Leary).  The video played back smooth as it would on a dedicated computer, I was instantly sold.  So this didn't actually sell me on the phone, because I'm already sold, but it did sell me whole heartedly on the media capabilities of the pending phone. Anyway, I try not to do this but I may double post today.  Lunch is over and I'm off to another session very near and dear to the heart of my occupation, Analytics Tracking.  Stay tuned and I should have that post up by the end of the day. Original Post – Check out my other blog for even more technical ramblings and reads.

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  • Thread placement policies on NUMA systems - update

    - by Dave
    In a prior blog entry I noted that Solaris used a "maximum dispersal" placement policy to assign nascent threads to their initial processors. The general idea is that threads should be placed as far away from each other as possible in the resource topology in order to reduce resource contention between concurrently running threads. This policy assumes that resource contention -- pipelines, memory channel contention, destructive interference in the shared caches, etc -- will likely outweigh (a) any potential communication benefits we might achieve by packing our threads more densely onto a subset of the NUMA nodes, and (b) benefits of NUMA affinity between memory allocated by one thread and accessed by other threads. We want our threads spread widely over the system and not packed together. Conceptually, when placing a new thread, the kernel picks the least loaded node NUMA node (the node with lowest aggregate load average), and then the least loaded core on that node, etc. Furthermore, the kernel places threads onto resources -- sockets, cores, pipelines, etc -- without regard to the thread's process membership. That is, initial placement is process-agnostic. Keep reading, though. This description is incorrect. On Solaris 10 on a SPARC T5440 with 4 x T2+ NUMA nodes, if the system is otherwise unloaded and we launch a process that creates 20 compute-bound concurrent threads, then typically we'll see a perfect balance with 5 threads on each node. We see similar behavior on an 8-node x86 x4800 system, where each node has 8 cores and each core is 2-way hyperthreaded. So far so good; this behavior seems in agreement with the policy I described in the 1st paragraph. I recently tried the same experiment on a 4-node T4-4 running Solaris 11. Both the T5440 and T4-4 are 4-node systems that expose 256 logical thread contexts. To my surprise, all 20 threads were placed onto just one NUMA node while the other 3 nodes remained completely idle. I checked the usual suspects such as processor sets inadvertently left around by colleagues, processors left offline, and power management policies, but the system was configured normally. I then launched multiple concurrent instances of the process, and, interestingly, all the threads from the 1st process landed on one node, all the threads from the 2nd process landed on another node, and so on. This happened even if I interleaved thread creating between the processes, so I was relatively sure the effect didn't related to thread creation time, but rather that placement was a function of process membership. I this point I consulted the Solaris sources and talked with folks in the Solaris group. The new Solaris 11 behavior is intentional. The kernel is no longer using a simple maximum dispersal policy, and thread placement is process membership-aware. Now, even if other nodes are completely unloaded, the kernel will still try to pack new threads onto the home lgroup (socket) of the primordial thread until the load average of that node reaches 50%, after which it will pick the next least loaded node as the process's new favorite node for placement. On the T4-4 we have 64 logical thread contexts (strands) per socket (lgroup), so if we launch 48 concurrent threads we will find 32 placed on one node and 16 on some other node. If we launch 64 threads we'll find 32 and 32. That means we can end up with our threads clustered on a small subset of the nodes in a way that's quite different that what we've seen on Solaris 10. So we have a policy that allows process-aware packing but reverts to spreading threads onto other nodes if a node becomes too saturated. It turns out this policy was enabled in Solaris 10, but certain bugs suppressed the mixed packing/spreading behavior. There are configuration variables in /etc/system that allow us to dial the affinity between nascent threads and their primordial thread up and down: see lgrp_expand_proc_thresh, specifically. In the OpenSolaris source code the key routine is mpo_update_tunables(). This method reads the /etc/system variables and sets up some global variables that will subsequently be used by the dispatcher, which calls lgrp_choose() in lgrp.c to place nascent threads. Lgrp_expand_proc_thresh controls how loaded an lgroup must be before we'll consider homing a process's threads to another lgroup. Tune this value lower to have it spread your process's threads out more. To recap, the 'new' policy is as follows. Threads from the same process are packed onto a subset of the strands of a socket (50% for T-series). Once that socket reaches the 50% threshold the kernel then picks another preferred socket for that process. Threads from unrelated processes are spread across sockets. More precisely, different processes may have different preferred sockets (lgroups). Beware that I've simplified and elided details for the purposes of explication. The truth is in the code. Remarks: It's worth noting that initial thread placement is just that. If there's a gross imbalance between the load on different nodes then the kernel will migrate threads to achieve a better and more even distribution over the set of available nodes. Once a thread runs and gains some affinity for a node, however, it becomes "stickier" under the assumption that the thread has residual cache residency on that node, and that memory allocated by that thread resides on that node given the default "first-touch" page-level NUMA allocation policy. Exactly how the various policies interact and which have precedence under what circumstances could the topic of a future blog entry. The scheduler is work-conserving. The x4800 mentioned above is an interesting system. Each of the 8 sockets houses an Intel 7500-series processor. Each processor has 3 coherent QPI links and the system is arranged as a glueless 8-socket twisted ladder "mobius" topology. Nodes are either 1 or 2 hops distant over the QPI links. As an aside the mapping of logical CPUIDs to physical resources is rather interesting on Solaris/x4800. On SPARC/Solaris the CPUID layout is strictly geographic, with the highest order bits identifying the socket, the next lower bits identifying the core within that socket, following by the pipeline (if present) and finally the logical thread context ("strand") on the core. But on Solaris on the x4800 the CPUID layout is as follows. [6:6] identifies the hyperthread on a core; bits [5:3] identify the socket, or package in Intel terminology; bits [2:0] identify the core within a socket. Such low-level details should be of interest only if you're binding threads -- a bad idea, the kernel typically handles placement best -- or if you're writing NUMA-aware code that's aware of the ambient placement and makes decisions accordingly. Solaris introduced the so-called critical-threads mechanism, which is expressed by putting a thread into the FX scheduling class at priority 60. The critical-threads mechanism applies to placement on cores, not on sockets, however. That is, it's an intra-socket policy, not an inter-socket policy. Solaris 11 introduces the Power Aware Dispatcher (PAD) which packs threads instead of spreading them out in an attempt to be able to keep sockets or cores at lower power levels. Maximum dispersal may be good for performance but is anathema to power management. PAD is off by default, but power management polices constitute yet another confounding factor with respect to scheduling and dispatching. If your threads communicate heavily -- one thread reads cache lines last written by some other thread -- then the new dense packing policy may improve performance by reducing traffic on the coherent interconnect. On the other hand if your threads in your process communicate rarely, then it's possible the new packing policy might result on contention on shared computing resources. Unfortunately there's no simple litmus test that says whether packing or spreading is optimal in a given situation. The answer varies by system load, application, number of threads, and platform hardware characteristics. Currently we don't have the necessary tools and sensoria to decide at runtime, so we're reduced to an empirical approach where we run trials and try to decide on a placement policy. The situation is quite frustrating. Relatedly, it's often hard to determine just the right level of concurrency to optimize throughput. (Understanding constructive vs destructive interference in the shared caches would be a good start. We could augment the lines with a small tag field indicating which strand last installed or accessed a line. Given that, we could augment the CPU with performance counters for misses where a thread evicts a line it installed vs misses where a thread displaces a line installed by some other thread.)

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  • SQL SERVER – Weekly Series – Memory Lane – #052

    - by Pinal Dave
    Let us continue with the final episode of the Memory Lane Series. Here is the list of selected articles of SQLAuthority.com across all these years. Instead of just listing all the articles I have selected a few of my most favorite articles and have listed them here with additional notes below it. Let me know which one of the following is your favorite article from memory lane. 2007 Set Server Level FILLFACTOR Using T-SQL Script Specifies a percentage that indicates how full the Database Engine should make the leaf level of each index page during index creation or alteration. fillfactor must be an integer value from 1 to 100. The default is 0. Limitation of Online Index Rebuld Operation Online operation means when online operations are happening in the database are in normal operational condition, the processes which are participating in online operations does not require exclusive access to the database. Get Permissions of My Username / Userlogin on Server / Database A few days ago, I was invited to one of the largest database company. I was asked to review database schema and propose changes to it. There was special username or user logic was created for me, so I can review their database. I was very much interested to know what kind of permissions I was assigned per server level and database level. I did not feel like asking Sr. DBA the question about permissions. Simple Example of WHILE Loop With CONTINUE and BREAK Keywords This question is one of those questions which is very simple and most of the users get it correct, however few users find it confusing for the first time. I have tried to explain the usage of simple WHILE loop in the first example. BREAK keyword will exit the stop the while loop and control is moved to the next statement after the while loop. CONTINUE keyword skips all the statement after its execution and control is sent to the first statement of while loop. Forced Parameterization and Simple Parameterization – T-SQL and SSMS When the PARAMETERIZATION option is set to FORCED, any literal value that appears in a SELECT, INSERT, UPDATE or DELETE statement is converted to a parameter during query compilation. When the PARAMETERIZATION database option is SET to SIMPLE, the SQL Server query optimizer may choose to parameterize the queries. 2008 Transaction and Local Variables – Swap Variables – Update All At Once Concept Summary : Transaction have no effect over memory variables. When UPDATE statement is applied over any table (physical or memory) all the updates are applied at one time together when the statement is committed. First of all I suggest that you read the article listed above about the effect of transaction on local variant. As seen there local variables are independent of any transaction effect. Simulate INNER JOIN using LEFT JOIN statement – Performance Analysis Just a day ago, while I was working with JOINs I find one interesting observation, which has prompted me to create following example. Before we continue further let me make very clear that INNER JOIN should be used where it cannot be used and simulating INNER JOIN using any other JOINs will degrade the performance. If there are scopes to convert any OUTER JOIN to INNER JOIN it should be done with priority. 2009 Introduction to Business Intelligence – Important Terms & Definitions Business intelligence (BI) is a broad category of application programs and technologies for gathering, storing, analyzing, and providing access to data from various data sources, thus providing enterprise users with reliable and timely information and analysis for improved decision making. Difference Between Candidate Keys and Primary Key Candidate Key – A Candidate Key can be any column or a combination of columns that can qualify as unique key in database. There can be multiple Candidate Keys in one table. Each Candidate Key can qualify as Primary Key. Primary Key – A Primary Key is a column or a combination of columns that uniquely identify a record. Only one Candidate Key can be Primary Key. 2010 Taking Multiple Backup of Database in Single Command – Mirrored Database Backup I recently had a very interesting experience. In one of my recent consultancy works, I was told by our client that they are going to take the backup of the database and will also a copy of it at the same time. I expressed that it was surely possible if they were going to use a mirror command. In addition, they told me that whenever they take two copies of the database, the size of the database, is always reduced. Now this was something not clear to me, I said it was not possible and so I asked them to show me the script. Corrupted Backup File and Unsuccessful Restore The CTO, who was also present at the location, got very upset with this situation. He then asked when the last successful restore test was done. As expected, the answer was NEVER.There were no successful restore tests done before. During that time, I was present and I could clearly see the stress, confusion, carelessness and anger around me. I did not appreciate the feeling and I was pretty sure that no one in there wanted the atmosphere like me. 2011 TRACEWRITE – Wait Type – Wait Related to Buffer and Resolution SQL Trace is a SQL Server database engine technology which monitors specific events generated when various actions occur in the database engine. When any event is fired it goes through various stages as well various routes. One of the routes is Trace I/O Provider, which sends data to its final destination either as a file or rowset. DATEDIFF – Accuracy of Various Dateparts If you want to have accuracy in seconds, you need to use a different approach. In the first example, the accurate method is to find the number of seconds first and then divide it by 60 to convert it in minutes. Dedicated Access Control for SQL Server Express Edition http://www.youtube.com/watch?v=1k00z82u4OI Book Signing at SQLPASS 2012 Who I Am And How I Got Here – True Story as Blog Post If there was a shortcut to success – I want to know. I learnt SQL Server hard way and I am still learning. There are so many things, I have to learn. There is not enough time to learn everything which we want to learn. I am constantly working on it every day. I welcome you to join my journey as well. Please join me in my journey to learn SQL Server – more the merrier. Vacation, Travel and Study – A New Concept Even those who have advanced degrees and went to college for years, or even decades, find studying hard.  There is a difference between studying for a career and studying for a certification.  At least to get a degree there is a variety of subjects, with labs, exams, and practice problems to make things more interesting. Order By Numeric Values Formatted as String We have a table which has a column containing alphanumeric data. The data always has first as an integer and later part as a string. The business need is to order the data based on the first part of the alphanumeric data which is an integer. Now the problem is that no matter how we use ORDER BY the result is not produced as expected. Let us understand this with an example. Resolving SQL Server Connection Errors – SQL in Sixty Seconds #030 – Video One of the most famous errors related to SQL Server is about connecting to SQL Server itself. Here is how it goes, most of the time developers have worked with SQL Server and knows pretty much every error which they face during development language. However, hardly they install fresh SQL Server. As the installation of the SQL Server is a rare occasion unless you are a DBA who is responsible for such an instance – the error faced during installations are pretty rare as well. http://www.youtube.com/watch?v=1k00z82u4OI Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Memory Lane, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • Underwriting in a New Frontier: Spurring Innovation

    - by [email protected]
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 st1\:*{behavior:url(#ieooui) } /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Susan Keuer, product strategy manager for Oracle Insurance, shares her experiences and insight from the 2010 Association of Home Office Underwriters (AHOU) Annual Conference, April 11-14, in San Antonio, Texas    How can I be more innovative in underwriting?  It's a common question I hear from insurance carriers, producers and others, so it was no surprise that it was the key theme at the recent 2010 AHOU Annual Conference.  This year's event drew more than 900 insurance professionals involved in the underwriting process across life and annuities, property and casualty and reinsurance from around the globe, including the U.S., Canada, Australia, Bahamas, and more, to San Antonio - a Texas city where innovation transformed a series of downtown drainage canals into its premiere River Walk tourist destination.   CNN's Medical Correspondent Dr. Sanjay Gupta kicked off the conference with a phenomenal opening session that drove home the theme of the conference, "Underwriting in a New Frontier:  Spurring Innovation."   Drawing from his own experience as a neurosurgeon treating critically injured medical patients in the field in Iraq, Gupta inspired audience members to think outside the box during the underwriting process. He shared a compelling story of operating on a soldier who had suffered a head-related trauma in a field hospital.  With minimal supplies available Gupta used a Black and Decker saw to operate on the soldier's head and reduce pressure on his swelling brain. Drawing from this example, Gupta encouraged underwriters to think creatively, be innovative, and consider new tools and sources of information, such as social networking sites, during the underwriting process. So as you are looking at risk take into consideration all resources you have available.    Gupta also stressed the concept of IKIGAI - noting that individuals who believe that their life is worth living are less likely to die than are their counterparts without this belief.  How does one quantify this approach to life or thought process when evaluating risk?  Could this be something to consider as a "category" in the near future? How can this same belief in your own work spur innovation?   The role of technology was a hot topic of discussion throughout the conference.  Sessions delved into the latest in underwriting software to the rise of social media and how it is being increasingly integrated into underwriting process and solutions.  In one session a trio of panelists representing the carrier, producer and vendor communities stressed the importance to underwriters of leveraging new technology and the plethora of online information sources, which all could be used to accurately, honestly and consistently evaluate the risk throughout the underwriting process.   Another focused on the explosion of social media noting:  1.    Social media is growing exponentially - About eight percent of Americans used social media five years ago. Today about 46 percent of Americans do so, with 85 percent of financial services professionals using social media in their work.  2.    It will impact your business - Underwriters reconfirmed over and over that they are increasingly using "free" tools that are available in cyberspace in lieu of more costly solutions, such as inspection reports conducted by individuals in the field.  3.    Information is instantly available on the Web, anytime, anywhere - LinkedIn was mentioned as a way to connect to peers in the underwriting community and producers alike.  Many carriers and agents also are using Facebook to promote their company to customers - and as a point-of-entry to allow them to perform some functionality - such as accessing product marketing information versus directing users to go to the carrier's own proprietary website.  Other carriers have released their tight brand marketing to allow their producers to drive more business to their personal Facebook site where they offer innovative tools such as Application Capture or asking medical information in a more relaxed fashion.     Other key topics at the conference included the economy, ongoing industry consolidation, real-estate valuations as an asset and input into the underwriting process, and producer trends.  All stressed a "back to basics" approach for low cost, term products.   Finally, Connie Merritt, RN, PHN, entertained the large group of atttendees with audience-engaging insight on how to "Tame the Lions in Your Life - Dealing with Complainers, Bullies, Grump and Curmudgeon." Merritt noted "we are too busy for our own good." She shared how her overachieving personality had impacted her life.  Audience members then were asked to pick red, yellow, blue, or green shapes, without knowing that each one represented a specific personality trait.  For example, those who picked blue were the peacemakers. Those who choose yellow were social - the hint was to "Be Quiet Longer."  She then offered these "lion taming" steps:   1.    Admit It 2.    Accept It 3.    Let Go 4.    Be Present (which paralleled Gupta's IKIGAI concept)   When thinking about underwriting I encourage you to be present in the moment and think creatively, but don't be afraid to look ahead to the future and be an innovator.  I hope to see you at next year's AHOU Annual Conference, May 1-4, 2011 at The Mirage in Las Vegas, Nev.     Susan Keuer is the product strategy manager for new business underwriting.  She brings more than 20 years of insurance industry experience working with leading insurance carriers and technology companies to her role on the product strategy team for life/annuities solutions within the Oracle Insurance Global Business Unit  

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  • MySQL Cluster 7.3 Labs Release – Foreign Keys Are In!

    - by Mat Keep
    0 0 1 1097 6254 Homework 52 14 7337 14.0 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:Cambria; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin; mso-ansi-language:EN-US;} Summary (aka TL/DR): Support for Foreign Key constraints has been one of the most requested feature enhancements for MySQL Cluster. We are therefore extremely excited to announce that Foreign Keys are part of the first Labs Release of MySQL Cluster 7.3 – available for download, evaluation and feedback now! (Select the mysql-cluster-7.3-labs-June-2012 build) In this blog, I will attempt to discuss the design rationale, implementation, configuration and steps to get started in evaluating the first MySQL Cluster 7.3 Labs Release. Pace of Innovation It was only a couple of months ago that we announced the General Availability (GA) of MySQL Cluster 7.2, delivering 1 billion Queries per Minute, with 70x higher cross-shard JOIN performance, Memcached NoSQL key-value API and cross-data center replication.  This release has been a huge hit, with downloads and deployments quickly reaching record levels. The announcement of the first MySQL Cluster 7.3 Early Access lab release at today's MySQL Innovation Day event demonstrates the continued pace in Cluster development, and provides an opportunity for the community to evaluate and feedback on new features they want to see. What’s the Plan for MySQL Cluster 7.3? Well, Foreign Keys, as you may have gathered by now (!), and this is the focus of this first Labs Release. As with MySQL Cluster 7.2, we plan to publish a series of preview releases for 7.3 that will incrementally add new candidate features for a final GA release (subject to usual safe harbor statement below*), including: - New NoSQL APIs; - Features to automate the configuration and provisioning of multi-node clusters, on premise or in the cloud; - Performance and scalability enhancements; - Taking advantage of features in the latest MySQL 5.x Server GA. Design Rationale MySQL Cluster is designed as a “Not-Only-SQL” database. It combines attributes that enable users to blend the best of both relational and NoSQL technologies into solutions that deliver web scalability with 99.999% availability and real-time performance, including: Concurrent NoSQL and SQL access to the database; Auto-sharding with simple scale-out across commodity hardware; Multi-master replication with failover and recovery both within and across data centers; Shared-nothing architecture with no single point of failure; Online scaling and schema changes; ACID compliance and support for complex queries, across shards. Native support for Foreign Key constraints enables users to extend the benefits of MySQL Cluster into a broader range of use-cases, including: - Packaged applications in areas such as eCommerce and Web Content Management that prescribe databases with Foreign Key support. - In-house developments benefiting from Foreign Key constraints to simplify data models and eliminate the additional application logic needed to maintain data consistency and integrity between tables. Implementation The Foreign Key functionality is implemented directly within MySQL Cluster’s data nodes, allowing any client API accessing the cluster to benefit from them – whether using SQL or one of the NoSQL interfaces (Memcached, C++, Java, JPA or HTTP/REST.) The core referential actions defined in the SQL:2003 standard are implemented: CASCADE RESTRICT NO ACTION SET NULL In addition, the MySQL Cluster implementation supports the online adding and dropping of Foreign Keys, ensuring the Cluster continues to serve both read and write requests during the operation. An important difference to note with the Foreign Key implementation in InnoDB is that MySQL Cluster does not support the updating of Primary Keys from within the Data Nodes themselves - instead the UPDATE is emulated with a DELETE followed by an INSERT operation. Therefore an UPDATE operation will return an error if the parent reference is using a Primary Key, unless using CASCADE action, in which case the delete operation will result in the corresponding rows in the child table being deleted. The Engineering team plans to change this behavior in a subsequent preview release. Also note that when using InnoDB "NO ACTION" is identical to "RESTRICT". In the case of MySQL Cluster “NO ACTION” means “deferred check”, i.e. the constraint is checked before commit, allowing user-defined triggers to automatically make changes in order to satisfy the Foreign Key constraints. Configuration There is nothing special you have to do here – Foreign Key constraint checking is enabled by default. If you intend to migrate existing tables from another database or storage engine, for example from InnoDB, there are a couple of best practices to observe: 1. Analyze the structure of the Foreign Key graph and run the ALTER TABLE ENGINE=NDB in the correct sequence to ensure constraints are enforced 2. Alternatively drop the Foreign Key constraints prior to the import process and then recreate when complete. Getting Started Read this blog for a demonstration of using Foreign Keys with MySQL Cluster.  You can download MySQL Cluster 7.3 Labs Release with Foreign Keys today - (select the mysql-cluster-7.3-labs-June-2012 build) If you are new to MySQL Cluster, the Getting Started guide will walk you through installing an evaluation cluster on a singe host (these guides reflect MySQL Cluster 7.2, but apply equally well to 7.3) Post any questions to the MySQL Cluster forum where our Engineering team will attempt to assist you. Post any bugs you find to the MySQL bug tracking system (select MySQL Cluster from the Category drop-down menu) And if you have any feedback, please post them to the Comments section of this blog. Summary MySQL Cluster 7.2 is the GA, production-ready release of MySQL Cluster. This first Labs Release of MySQL Cluster 7.3 gives you the opportunity to preview and evaluate future developments in the MySQL Cluster database, and we are very excited to be able to share that with you. Let us know how you get along with MySQL Cluster 7.3, and other features that you want to see in future releases. * Safe Harbor Statement This information is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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  • Helping install mrcwa and solve problems with f2py in Ubuntu 14.04 LTS

    - by user288160
    I am sorry if this is the wrong section but I am starting to get desperate, please someone help me... I need to install the program mrcwa-20080820 (sourceforge.net/projects/mrcwa/) because a summer project that I am involved. I need to use it together with anaconda (store.continuum.io/cshop/anaconda/), I already installed Anaconda and apparently it is working. When I type: conda --version I got the expected answer. conda 3.5.2 If I tried to import numpy or scipy with python or simple type f2py there are no errors. So far so good. But when I tried to install this program sudo python setup.py install I got these errors: running install running build sh: 1: f2py: not found cp: cannot stat ‘mrcwaf.so’: No such file or directory running build_py running install_lib running install_egg_info Removing /usr/local/lib/python2.7/dist-packages/mrcwa-20080820.egg-info Writing /usr/local/lib/python2.7/dist-packages/mrcwa-20080820.egg-info Obs: I am trying to use intel fortran 64-bits and Ubuntu 14.04 LTS. So I was checking f2py and tried to execute the program hello world f2py -c -m hello hello.f from here: cens.ioc.ee/projects/f2py2e/index.html#usage and I had some problems too: running build running config_cc unifing config_cc, config, build_clib, build_ext, build commands --compiler options running config_fc unifing config_fc, config, build_clib, build_ext, build commands --fcompiler options running build_src build_src building extension "hello" sources f2py options: [] f2py:> /tmp/tmpf8P4Y3/src.linux-x86_64-2.7/hellomodule.c creating /tmp/tmpf8P4Y3/src.linux-x86_64-2.7 Reading fortran codes... Reading file 'hello.f' (format:fix,strict) Post-processing... Block: hello Block: foo Post-processing (stage 2)... Building modules... Building module "hello"... Constructing wrapper function "foo"... foo(a) Wrote C/API module "hello" to file "/tmp/tmpf8P4Y3/src.linux-x86_64-2.7 /hellomodule.c" adding '/tmp/tmpf8P4Y3/src.linux-x86_64-2.7/fortranobject.c' to sources. adding '/tmp/tmpf8P4Y3/src.linux-x86_64-2.7' to include_dirs. copying /home/felipe/.local/lib/python2.7/site-packages/numpy/f2py/src/fortranobject.c -> /tmp/tmpf8P4Y3/src.linux-x86_64-2.7 copying /home/felipe/.local/lib/python2.7/site-packages/numpy/f2py/src/fortranobject.h -> /tmp/tmpf8P4Y3/src.linux-x86_64-2.7 build_src: building npy-pkg config files running build_ext customize UnixCCompiler customize UnixCCompiler using build_ext customize Gnu95FCompiler Could not locate executable gfortran Could not locate executable f95 customize IntelFCompiler Found executable /opt/intel/composer_xe_2013_sp1.3.174/bin/intel64/ifort customize LaheyFCompiler Could not locate executable lf95 customize PGroupFCompiler Could not locate executable pgfortran customize AbsoftFCompiler Could not locate executable f90 Could not locate executable f77 customize NAGFCompiler customize VastFCompiler customize CompaqFCompiler Could not locate executable fort customize IntelItaniumFCompiler customize IntelEM64TFCompiler customize IntelEM64TFCompiler customize IntelEM64TFCompiler using build_ext building 'hello' extension compiling C sources C compiler: gcc -pthread -fno-strict-aliasing -g -O2 -DNDEBUG -g -fwrapv -O3 -Wall -Wstrict-prototypes -fPIC creating /tmp/tmpf8P4Y3/tmp creating /tmp/tmpf8P4Y3/tmp/tmpf8P4Y3 creating /tmp/tmpf8P4Y3/tmp/tmpf8P4Y3/src.linux-x86_64-2.7 compile options: '-I/tmp/tmpf8P4Y3/src.linux-x86_64-2.7 -I/home/felipe/.local/lib/python2.7/site-packages/numpy/core/include -I/home/felipe/anaconda/include/python2.7 -c' gcc: /tmp/tmpf8P4Y3/src.linux-x86_64-2.7/hellomodule.c In file included from /home/felipe/.local/lib/python2.7/site-packages/numpy/core/include/numpy/ndarraytypes.h:1761:0, from /home/felipe/.local/lib/python2.7/site-packages/numpy/core/include/numpy/ndarrayobject.h:17, from /home/felipe/.local/lib/python2.7/site-packages/numpy/core/include/numpy/arrayobject.h:4, from /tmp/tmpf8P4Y3/src.linux-x86_64-2.7/fortranobject.h:13, from /tmp/tmpf8P4Y3/src.linux-x86_64-2.7/hellomodule.c:17: /home/felipe/.local/lib/python2.7/site-packages/numpy/core/include/numpy/npy_1_7_deprecated_api.h:15:2: warning: #warning "Using deprecated NumPy API, disable it by " "#defining NPY_NO_DEPRECATED_API NPY_1_7_API_VERSION" [-Wcpp] #warning "Using deprecated NumPy API, disable it by " \ ^ gcc: /tmp/tmpf8P4Y3/src.linux-x86_64-2.7/fortranobject.c In file included from /home/felipe/.local/lib/python2.7/site-packages/numpy/core/include/numpy/ndarraytypes.h:1761:0, from /home/felipe/.local/lib/python2.7/site-packages/numpy/core/include/numpy/ndarrayobject.h:17, from /home/felipe/.local/lib/python2.7/site-packages/numpy/core/include/numpy/arrayobject.h:4, from /tmp/tmpf8P4Y3/src.linux-x86_64-2.7/fortranobject.h:13, from /tmp/tmpf8P4Y3/src.linux-x86_64-2.7/fortranobject.c:2: /home/felipe/.local/lib/python2.7/site-packages/numpy/core/include/numpy/npy_1_7_deprecated_api.h:15:2: warning: #warning "Using deprecated NumPy API, disable it by " "#defining NPY_NO_DEPRECATED_API NPY_1_7_API_VERSION" [-Wcpp] #warning "Using deprecated NumPy API, disable it by " \ ^ compiling Fortran sources Fortran f77 compiler: /opt/intel/composer_xe_2013_sp1.3.174/bin/intel64/ifort -FI -fPIC -xhost -openmp -fp-model strict Fortran f90 compiler: /opt/intel/composer_xe_2013_sp1.3.174/bin/intel64/ifort -FR -fPIC -xhost -openmp -fp-model strict Fortran fix compiler: /opt/intel/composer_xe_2013_sp1.3.174/bin/intel64/ifort -FI -fPIC -xhost -openmp -fp-model strict compile options: '-I/tmp/tmpf8P4Y3/src.linux-x86_64-2.7 -I/home/felipe/.local /lib/python2.7/site-packages/numpy/core/include -I/home/felipe/anaconda/include/python2.7 -c' ifort:f77: hello.f /opt/intel/composer_xe_2013_sp1.3.174/bin/intel64/ifort -shared -shared -nofor_main /tmp/tmpf8P4Y3/tmp/tmpf8P4Y3/src.linux-x86_64-2.7/hellomodule.o /tmp/tmpf8P4Y3 /tmp/tmpf8P4Y3/src.linux-x86_64-2.7/fortranobject.o /tmp/tmpf8P4Y3/hello.o -L/home/felipe /anaconda/lib -lpython2.7 -o ./hello.so Removing build directory /tmp/tmpf8P4Y3 Please help me I am new in ubuntu and python. I really need this program, my advisor is waiting an answer. Thank you very much, Felipe Oliveira.

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  • In Case You Weren’t There: Blogwell NYC

    - by Mike Stiles
    0 0 1 1009 5755 Vitrue 47 13 6751 14.0 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman";} Your roving reporter roved out to another one of Socialmedia.org’s fantastic Blogwell events, this time in NYC. As Central Park and incredible weather beckoned, some of the biggest brand names in the world gathered to talk about how they’re incorporating social into marketing and CRM, as well as extending social across their entire organizations internally. Below we present a collection of the live tweets from many of the key sessions GE @generalelectricJon Lombardo, Leader of Social Media COE How GE builds and extends emotional connections with consumers around health and reaps the benefits of increased brand equity in the process. GE has a social platform around Healthyimagination to create better health for people. If you and a friend are trying to get healthy together, you’ll do better. Health is inherently. Get health challenges via Facebook and share with friends to achieve goals together. They’re creating an emotional connection around the health context. You don’t influence people at large. Your sphere of real influence is around 5-10 people. They find relevant conversations about health on Twitter and engage sounding like a friend, not a brand. Why would people share on behalf of a brand? Because you tapped into an activity and emotion they’re already having. To create better habits in health, GE gave away inexpensive, relevant gifts related to their goals. Create the context, give the relevant gift, get social acknowledgment for giving it. What you get when you get acknowledgment for your engagement and gift is user generated microcontent. GE got 12,000 unique users engaged and 1400 organic posts with the healthy gift campaign. The Dow Chemical Company @DowChemicalAbby Klanecky, Director of Digital & Social Media Learn how Dow Chemical is finding, training, and empowering their scientists to be their storytellers in social media. There are 1m jobs coming open in science. Only 200k are qualified for them. Dow Chemical wanted to use social to attract and talk to scientists. Dow Chemical decided to use real scientists as their storytellers. Scientists are incredibly passionate, the key ingredient of a great storyteller. Step 1 was getting scientists to focus on a few platforms, blog, Twitter, LinkedIn. Dow Chemical social flow is Core Digital Team - #CMs – ambassadors – advocates. The scientists were trained in social etiquette via practice scenarios. It’s not just about sales. It’s about growing influence and the business. Dow Chemical trained about 100 scientists, 55 are active and there’s a waiting list for the next sessions. In person social training produced faster results and better participation. Sometimes you have to tell pieces of the story instead of selling your execs on the whole vision. Social Media Ethics Briefing: Staying Out of TroubleAndy Sernovitz, CEO @SocialMediaOrg How do we get people to share our message for us? We have to have their trust. The difference between being honest and being sleazy is disclosure. Disclosure does not hurt the effectiveness of your marketing. No one will get mad if you tell them up front you’re a paid spokesperson for a company. It’s a legal requirement by the FTC, it’s the law, to disclose if you’re being paid for an endorsement. Require disclosure and truthfulness in all your social media outreach. Don’t lie to people. Monitor the conversation and correct misstatements. Create social media policies and training programs. If you want to stay safe, never pay cash for social media. Money changes everything. As soon as you pay, it’s not social media, it’s advertising. Disclosure, to the feds, means clear, conspicuous, and understandable to the average reader. This phrase will keep you in the clear, “I work for ___ and this is my personal opinion.” Who are you? Were you paid? Are you giving an honest opinion based on a real experience? You as a brand are responsible for what an agency or employee or contactor does in your behalf. SocialMedia.org makes available a Disclosure Best Practices Toolkit. Socialmedia.org/disclosure. The point is to not ethically mess up and taint social media as happened to e-mail. Not only is the FTC cracking down, so is Google and Facebook. Visa @VisaNewsLucas Mast, Senior Business Leader, Global Corporate Social Media Visa built a mobile studio for the Olympics for execs and athletes. They wanted to do postcard style real time coverage of Visa’s Olympics sponsorships, and on a shoestring. Challenges included Olympic rules, difficulty getting interviews, time zone trouble, and resourcing. Another problem was they got bogged down with their own internal approval processes. Despite all the restrictions, they created and published a variety of and fair amount of content. They amassed 1000+ views of videos posted to the Visa Communication YouTube channel. Less corporate content yields more interest from media outlets and bloggers. They did real world video demos of how their products work in the field vs. an exec doing a demo in a studio. Don’t make exec interview videos dull and corporate. Keep answers short, shoot it in an interesting place, do takes until they’re comfortable and natural. Not everything will work. Not everything will get a retweet. But like the lottery, you can’t win if you don’t play. Promoting content is as important as creating it. McGraw-Hill Companies @McGrawHillCosPatrick Durando, Senior Director of Global New Media McGraw-Hill has 26,000 employees. McGraw-Hill created a social intranet called Buzz. Intranets create operational efficiency, help product dev, facilitate crowdsourcing, and breaks down geo silos. Intranets help with talent development, acquisition, retention. They replaced the corporate directory with their own version of LinkedIn. The company intranet has really cut down on the use of email. Long email threats become organized, permanent social discussions. The intranet is particularly useful in HR for researching and getting answers surrounding benefits and policies. Using a profile on your company intranet can establish and promote your internal professional brand. If you’re going to make an intranet, it has to look great, work great, and employees are going have to want to go there. You can’t order them to like it. 

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  • You Say You Want a (Customer Experience) Revolution

    - by Christie Flanagan
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} rev-o-lu-tion [rev-uh-loo-shuhn] noun 1. a sudden, radical or complete change 2. fundamental change in the way of thinking about or visualizing something; a change of paradigm 3. a changeover in use or preference especially in technology <the computer revolution> Lately, I've been hearing an awful lot about the customer experience revolution.  Tonight Oracle will be hosting The Experience Revolution, an evening of exploration and networking with customer experience executives in New York City where Oracle President Mark Hurd will introduce Oracle Customer Experience, a cross-stack suite of customer experience products that includes Oracle WebCenter and a number of other Oracle technologies. Then on Tuesday and Wednesday, the Forrester Customer Experience Forum East also kicks off in New York City where they'll examine how businesses can "reap the full business benefits of the customer experience revolution." So, are we in the midst of a customer experience revolution? As a consumer, I can answer that question with a definitive “yes.” When I bought my very first car, I had a lot of questions. How do I know if I’m paying a fair price? How do I know if this dealer is honest? Why do I have to sit through these good cop, bad cop shenanigans between sales and sales management at the dealership? Why do I feel like I’m doing these people a favor by giving them my business? In the end the whole experience left me feeling deeply unsatisfied. I didn’t feel that I held all that much power over the experience and the only real negotiating trick I had was to walk out, which I did, many times before actually making a purchase. Fast forward to a year ago and I found myself back in the market for a new car. The very first car that I bought had finally kicked the bucket after many years, many repair bills, and much wear and tear. Man, I had loved that car. It was time to move on, but I had a knot in my stomach when I reflected back on my last car purchase experience and dreaded the thought of going through that again. Could that have been the reason why I drove my old car for so long? But as I started the process of researching new cars, I started to feel really confident. I had a wealth of online information that helped me in my search. I went to Edmunds and plugged in some information on my preferences and left with a short list of vehicles. After an afternoon spent test driving the cars my short list, I had determined my favorite – it was a model I didn’t even know about until my research on Edmunds! But I didn’t want to go back to the dealership where I test drove it. They were clearly old school and wanted me to buy the way that they wanted to sell. No thanks! After that I went back online. I figured out exactly what people had paid for this car in my area. I found out what kind of discount others were able to negotiate from an online community forum dedicated to the make and model. I found out how the sales people were being incentivized by the manufacturer that month. I learned which dealers had the best ratings and reviews. This was actually getting exciting. I was feeling really empowered. My next step was to request online quotes from the some of the highest rated dealers but I already knew exactly how much I was going to pay. This was really a test for the dealers. My new mantra was “let he who delivers the best customer experience win.” An inside sales rep from one dealer responded to my quote request within a couple of hours. I told him I had already decided on the make and model and it was just a matter of figuring out who I would buy it from. I also told them that I was really busy and wouldn’t set foot in the dealership unless we had come to terms beforehand. Lastly, I let him know that I’d prefer to work out the details via email. He promised to get back to me shortly with a detailed quote. Over the next few days I received calls from other dealers. One asked me a host of questions that I had already answered in their lengthy online form. Another blamed their website performance issues for their delay in responding to my request. But by then it didn’t really matter because I’d already bought the car days before from the dealer who responded to me first and who was willing to adjust their sales process to accommodate my buying one. So, yes, I really do believe we are in the midst of a customer experience revolution. And every revolution leaves some victorious and other vanquished. Which side do you want to be on when it comes to the customer experience revolution?

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