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• How to install Mac OS X from Windows without a CD

  - by John Smith

  I have two partitions, one for windows the other for Mac OS X. Recently, my Mac OS X crashed and my partition rendered unbootable. When I insert Mac OS X's installation CD everything seems normal from startup, to choosing whether to boot from Windows or CD, until the CD boots. The screen flickers and it becomes extremely dark can barely see anything but I can see that it is booted correctly. I tried increasing brightness but that did not work. After hours of trying to read what is on the screen and guessing where to click the installation did not go through... It took more than a couple of hours so I restarted. Now the partition is accessible through Windows but is not bootable. TL;DR Is it possible to install Mac OS X on a visible partition without the CD through Windows XP?... Thanks

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• Windows 2008 R2 File Sharing - 'Access denied' if groups are specified in ACL

  - by John Smith

  I am trying to move our old Windows 2003 File Server to Windows 2008 R2. What I have noticed, however, is that the entries for groups in the ACL are being ignored. For example, a user is part of a group in active directory. If I create a folder and enable full access for this group, then share this folder (and define sharing permissions for this group), users in that group do not get access to that folder. If I make an entry in the ACL for the user itself, it works perfectly. These even applies to my domain administrator account - If I create a folder and give full control to the local administrators group / domain administrators group, and I physically log on to the server, I still do not get access - I need to explicitly define my name to proceed. I am not sure what the problem is, tried looking it up in Google to no avail Any assistance will be greatly appreciated

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• Unable To Successfully Use Java Anywhere (Windows 7 64bit)

  - by Nathan Smith

  This is a bit of an odd issue: (This is with JRE 7u7 32bit.) New Lenovo W530 laptop, everything is shiny. I tried to use a java applet for the first time recently (in Chrome). I got the Java logo and it started spinning like it was going to load, but didn't get anywhere and the browser locked up. I tried IE. Same deal. Tried Firefox. Same deal. So, I did the usual things: Rebooted, nothing. Un-installed Java, rebooted, re-installed, nothing. Tried it installing a 64bit Java as well. Same thing. I tried JRE6. Same thing. I uninstalled and manually deleted all the registry entries I could find related to it, then re-installed. Same thing. I un-installed and used the JavaRa utility. Same exact thing. I've not been able to use web applets or desktop stuff (minecraft), until yesterday. I did a graphics driver update and I was able to play minecraft for small amounts of time. It crashed regularly and wouldn't start reliably. No change in web applets. I'm at my wits end here. I'm to the point where reformatting is my only option. If anyone has any ideas at all, that would be awesome.

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• Setting MacBook timezone to UTC

  - by Andy A

  To run my web app, I need to set my timezone to UTC on my MacBook. I can do this temporarily by opening a Konsole and entering sudo ln -sf /usr/share/zoneinfo/UTC /etc/localtime However, my timezone returns to normal when I restart my machine! Any advice? Edit : The response to this question by 'Celada' implies that I can just make my Server UTC. I am using Apache Tomcat 7. Adding to Celada's response, how can I make it UTC?

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• Gmail and FB is not rendering properly in Firefox

  - by Andy

  I am unable read Gmail in my Firefox browser on my laptop. However, there are no problems when I try to access Gmail on my office desktop. In fact, Gmail renders fine on IE on both computers. Things I have tried: Uninstalling and reinstalling Firefox. Using Firefox 3.6.26 and Firefox 10; same problem. Clearing the cache. But all to no avail. For starters: My background image does not get loaded. It says "Oops. Your selected image failed to load". The buttons for the new look do not get rendered, but when I do a mouse-over I see text which helps me navigate. When I try to read a message, I see the subject line and I see the reply / forward box. The message body does not get rendered, it seems like a styling error. Check this screenshot where the icons in the GMail new look are not rendered properly Check this screenshot where even facebook is not getting rendered properly EDIT: 25th Feb 2012 GMAIL is getting rendered fine in the old look

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• how to run multiple shell scripts in parallel

  - by tom smith

  I've got a few test scripts, each of which runs a test php app. Each script runs forever. So, cat.sh, dog.sh, and foo.sh, each run a php script, and each shell script runs the php app in a loop, so it runs forever, sleeping after each run. I'm trying to figure out how to run the scripts in parallel, and at the same time, see the output of the php apps in the stdout/term window. I thought, simply doing something like foo.sh > &2 dog.sh > &2 cat.sh > &2 in a shell script would be sufficient, but it's not working. foo.sh, runs foo.php once, and it runs correctly dog.sh, runs dog.php in a never ending loop. it runs as expected cat.sh, runs cat.php in a never ending loop *** this never runs!!! it appears that the shell script never gets to run cat.sh. if i run cat.sh by itself in a separate window/term, it runs as expected... thoughts/comments

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• How to wire 20 computers and 20 phones and 1 server into LAN?

  - by John Smith

  I have currently 3 switches Two Netgear JFS524 with 24 slots, One Belkin with 16 slots. Server DSL Internet Router. Main question is how to connect switches together, two Netgear's are next to each other, yet one is about 100 feet away and holds about 5 computer and 5 phones. If i connect them with only 1 wire will that limit bandwidth? e.g. all 23 computers will be limited to speed of one CAT5e cable? If i connect switches with 2 cables will this give speed boost? What's the ideal scenario should i just move the third switch next to other two? Will the speed of computer connected to white switch be same as computer connected to top switch? Will moving white switch right next top switch and having 16 wires comming 100 feet instead of 1 wire comming 100 feet make it faster? EDIT 1: I actually have NETGEAR ProSafe GS105 Gigabit switch its only has 4 ports in it though, you think i can have use of it in current setup? Like connect all 3 switches and server into it and keep internet router and phone server on one of the slower switches EDIT 2: Everyone mention gigabit switches, but will they do any difference with 10/100 network cards? I then have to use gigabit cards in every computer too? I could in server perhaps, but users will be 10/100

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• Disabling the Squid Error pages

  - by Nicholas Smith

  I've just started looking at using Squid for a project and can't seem to see an easy way of disabling the Squid error pages (e.g. "Name Error: The domain name does not exist"). We use a custom browser which handles that scenario in our way, so the Squid error pages are overriding our custom logic. Is it possible to set them too 'off'? I've been through the .conf and I've found where the error pages are stored, but no real options to disable them.

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• ADLDS on Vista SP1

  - by Andy

  I know that Active Directory Lightweight Directory Services (ADLDS) is easily installable on Vista SP2 by the Windows6.0-KB975540-x64.msu update. However, I cant seem to get it working on a Vista SP1 machines I have. Does anyone know how to install ADLDS on Vista SP1 or is it the case that there is nothing like ADLDS / ADAM for Vista SP1? The download page for Windows6.0-KB975540-x64.msu does not clearly define this.

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• How to detect APC UPS battery usage and run a script when on battery

  - by Andy Arismendi

  I have a couple APC UPS - Smart-UPS RT 6000 RM XL Smart-UPS RT 5000 RM XL Unfortunately the power in my office likes to go out (out of my control) and hence the equipment powered by these UPS shuts down. They power a VMware infrastructure environment (VMware Lab Manager) and what I'd like to do is detect when one is on battery (say has been for x amount of time or has x percentage left) and run a script on this event. What software do I need to detect a on-battery event and have it run a script? Thanks!

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• Program to print gCal or iCal calendars in a monthly one calendar per column format

  - by David Smith

  I'm moving my family off of using the low tech "Boynton Mom's Family Calendar" to schedule things but I'd like to be able to create a monthly printout of the calendar in the same "Boynton" format (I'm sure it has an official name). The format is kind-of like a spreadsheet where each row of the calendar is a different day of the month and there is a separate column for each person in the family. I have all our calendars on Google but they are also accessible from iCal on the Mac. Is there a Mac program that can get the data from gCal or iCal print out the calendars in the Boynton format?

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• Dirty Cache Dell Equallogic Storage Array

  - by Jermal Smith

  has anyone ever run into a dirty cache issue with a Equallogic SAN. Even after replacement of the controller cards in the Equallogic Storage Array fails offline with a dirty cache. I have listed steps here on my blog to bring the SAN online again, however this is not the best solution as it continues to fail. http://jermsmit.com/dirty-cache-dell-equallogic-storage-array/ If you have any info on this please share. Thanks, Jermal

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• Adding IP address to OpenVZ VPS (OpenVZ Web Panel)

  - by andy

  I apologise if I sound at all dumb. This is my first dedicated server having used a VPS for over a year and I'm trying to setup a VPS on this new server. I purchased a subnet from my hosting provider that I believe allows me 6 usable IP addresses: 177.xx.xxx.201 - 177.xx.xxx.206 The subnet address looks like this: 177.xx.xxx.200/29. I've gone on my server and added them like it said on a wiki like so: ip addr add 177.**.***.201/29 dev eth0 I done that for all six and now when I go to them in the browser they point to my server. The problem is, I'm using OpenVZ web panel to create VMs (http://code.google.com/p/ovz-web-panel/) so I created a VM and assigned one of those IPs to it. However when SSHing to that IP it SSH's to the dedicated server and not the VM. Am I missing something?

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• Blue Screen Of Death after Graphics Card Update

  - by John Smith

  I recently installed the game watch dogs After installing it i upgraded the drivers on my graphics card AMD Radion R9 200 series via the catalyst software and since then windows has been crashing on an ad-hoc basis even when sitting idle I have recieved two different sets of errors OXOOOOOOO1 and VIDEO_SCHEDULER_INTERNAL_ERROR I am running windows 8.1 with the driver 14.4 from AMD My PC shouldnt really be having this problem as it is pretty high spec due to my work Any help would be greatly appreciated as it is driving me up the walls a bit [UPDATE 08-06-2014] I have been looking around online and have crashed the PC a few times now trying to recreate the bug I have looked into the event history viewer and gotten the following errors amdacpusrsvc acpusrsvc: IOCTL_ACPKSD_KSD_TO_USR_SVC_SET_FB_APERTURES: FAILED acpusrsvc: GfxMemServiceInitialize: FAILED amdacpusrsvc acpusrsvc: IOCTL_ACPKSD_KSD_TO_USR_SVC_SET_FB_APERTURES: FAILED amdacpusrsvc acpusrsvc: GfxMemServiceInitialize: FAILED I took some advice from the AMD forums to re-install the old drivers to see if they would work. I uninstalled the old ones first and installed directly from the CD I got the warnings below but the driver installed "successfully" The Warnings are amdacpusrsvc acpusrsvc: ConfigureFrameBufferMemory: FAILED. Hopefully this will spark something off for someone Thanks John

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• Service Unavailable - App Pool disabled error...anyone know why?

  - by andy

  Hi guys A small number of our sites intermediately experience an error that is a mystery to us. Our set up is: Windows Server 2003 IIS6 .NET 3.5 We have about 35 Websites running on IIS Each site has it's own App Pool Each App Pool has the identity: Network Service The symptom is: The Application Pool for a site stops, and when you browse to the site, you only see: SERVICE UNAVAILABLE In the Event Logs, we have one Error, that looks like this: Application pool 'AppPool1' is being automatically disabled due to a series of failures in the process(es) serving that application pool. And we have several Warnings leading up to the error, that look like this (note: the warnings look the same, except for the process id): A process serving application pool 'AppPool1' suffered a fatal communication error with the World Wide Web Publishing Service. The process id was '292'. The data field contains the error number. What's causing this? As I said, it doeasn't happen very often....the last time was about 6 months ago...and it usually happens with the same site/App pool. Any ideas? cheers!

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• Linux group permissions getting overwritten by owner

  - by Andy

  I am not a user of Linux, but I am encountering some permissions problems with it that I hope someone can shed some light on. Bit of background: A colleague of mine has a Linux box (running Debian I believe) with an SVN repository on it. The repository directory and files 'owner' is my colleauge. We are both members of a group called 'users'. He manages several projects both Linux and Windows apps, while I have one Windows app. For the Windows apps, we both use TortoiseSVN via an SSH link to commit/update. Performing the command 'ls -l' shows the repository files and folders on the Linux box to have the following permissions: -rwxrwx--- john users However, when my colleauge commits to the repository, the permissions change to: -rwxrwx--- john john This then means I get 'Permission denied' when trying to access the repository myself as it appears that the group permissions have been overwritten with only 'owner' permissions. To fix this, a 'chown -R' command is applied to the files/folders to set the permissions back to owner/group, but each time he writes to the repository, the issue repeats. I'm not sure if this is solely an SVN problem, or a more fundamental owner/group issue. Anyone any clue on how to stop this happening, or where to go and look? I'm trying to help out my colleague who is having some trouble resolving this issue. Apologies for the vague info, I hope I have conveyed the problem clear enough. Like I say, I am not a Linux user, I have only put down what I have managed to pick up from looking over his shoulder. Thanks for any pointers I can pass on!

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• MSN messenger buddy icon images

  - by Andy White

  Is it possible to access the raw image files for buddy icons in MSN messenger, somewhere on the file system? I have a buddy icon that I would like to use somewhere else, but I'm not sure how to get the actual file.

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• Moving Portable Office. Have a LAN & Phone line query?

  - by John Smith

  We are about to move a portable office that has 8 phones and 12 lan connections. They are all wired back to our main switch and Nortel bcm200 phone system which are only about 20m (65ft) away. After the move the office will be 180m (600ft) away from these. What is the maximum length of cable a digital phone line can be? I am aware that a lan connection can only be 100m (305ft) when using cat5e utp. Does this rule apply to phone connections also? If so how can I extend beyond 100m for the phones? I was going to install about three cabinets, 3 switches and 6 patch panels for the lan connections but the ideal struck me tonight that maybe I could run a fibre optic line. Would this be feasible? Any feedback on this is greatly appreciated. Thanks

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• Server 2012 - Hyper V Manager, RemoteFX missing From Hardware List

  - by Brett Smith

  I've installed Remote Desktop Services and Hyper-V on a server running Windows Server 2012. The Hyper-V settings are showing my GPU as selected for use with RemoteFX as below However when I go to add the hardware to a virtual machine it does not show up in the list of available hardware. Sorry, If I'm a little light on details, I'm not sure where to start on this I've been searching for answers for the better part of the day without much luck

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• Repointing iTunes library from failed external drive to local drive

  - by Andy White

  Up until recently I had my iTunes library on an external drive, but the drive was beginning to act up, so as a precaution, I copied all the media files onto my local hard-drive. My external drive is now completely dead, so I'm in a situation where iTunes is still looking for the files on my F: drive, but the drive is gone, so the library references are now all broken links. A complete copy of the library is on my C: drive, so I'm curious what would be the easiest way to repoint my library to the media files on C:? Should I just clear out my library in iTunes and just import the files from C:? Or is there a more automatic way? I don't think I can use the "Consolidate Library" function in iTunes, b/c I no longer have access to the original library media files.

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• Trouble recovering MySQL InnoDB database after server crash

  - by Andy Shinn

  I had a server crash due to a broken iSCSI link (the filesystem went into read-only mode). After repairing the link and rebooting the machine (CentOS 5 / MySQL 5.1), the MySQL server would not start and gave the following error: 100603 19:11:46 mysqld_safe Starting mysqld daemon with databases from /var/lib/mysql InnoDB: The log sequence number in ibdata files does not match InnoDB: the log sequence number in the ib_logfiles! 100603 19:11:46 InnoDB: Database was not shut down normally! InnoDB: Starting crash recovery. InnoDB: Reading tablespace information from the .ibd files... InnoDB: Restoring possible half-written data pages from the doublewrite InnoDB: buffer... InnoDB: Warning: database page corruption or a failed InnoDB: file read of page 112541. InnoDB: Trying to recover it from the doublewrite buffer. InnoDB: Dump of the page: 100603 19:11:46 InnoDB: Page dump in ascii and hex (16384 bytes): lots of binary data 100603 19:11:46 InnoDB: Page checksum 953720272, prior-to-4.0.14-form checksum 2641912043 InnoDB: stored checksum 617821918, prior-to-4.0.14-form stored checksum 2080617765 InnoDB: Page lsn 115 2632899642, low 4 bytes of lsn at page end 2641594600 InnoDB: Page number (if stored to page already) 112541, InnoDB: space id (if created with = MySQL-4.1.1 and stored already) 0 InnoDB: Page may be an index page where index id is 0 616 InnoDB: Dump of corresponding page in doublewrite buffer: 100603 19:11:46 InnoDB: Page dump in ascii and hex (16384 bytes): more binary data 100603 19:11:46 InnoDB: Page checksum 908374788, prior-to-4.0.14-form checksum 824841363 InnoDB: stored checksum 912869634, prior-to-4.0.14-form stored checksum 2210927931 InnoDB: Page lsn 115 2635312169, low 4 bytes of lsn at page end 2633173354 InnoDB: Page number (if stored to page already) 112541, InnoDB: space id (if created with = MySQL-4.1.1 and stored already) 0 InnoDB: Page may be an index page where index id is 0 616 InnoDB: Also the page in the doublewrite buffer is corrupt. InnoDB: Cannot continue operation. InnoDB: You can try to recover the database with the my.cnf InnoDB: option: InnoDB: innodb_force_recovery=6 100603 19:11:46 mysqld_safe mysqld from pid file /var/run/mysqld/mysqld.pid ended Per the error message, I have tried setting set-variable=innodb_force_recovery=6 in the my.cnf to get to the data. This allows the MySQL server to start. But when I try to do a mysqldump of the database or a SELECT * INTO OUTFILE "filename" FROM broken_table; it seems to endlessly just export the same line over and over again. I have also tried http://code.google.com/p/innodb-tools/. But this tool fails with an error that 'blob' type is not supported. If I try to access the data using the PHP application it crashes MySQL: `100603 19:19:19 - mysqld got signal 11 ; This could be because you hit a bug. It is also possible that this binary or one of the libraries it was linked against is corrupt, improperly built, or misconfigured. This error can also be caused by malfunctioning hardware. We will try our best to scrape up some info that will hopefully help diagnose the problem, but since we have already crashed, something is definitely wrong and this may fail. key_buffer_size=8384512 read_buffer_size=131072 max_used_connections=2 max_threads=151 threads_connected=2 It is possible that mysqld could use up to key_buffer_size + (read_buffer_size + sort_buffer_size)*max_threads = 338317 K bytes of memory Hope that's ok; if not, decrease some variables in the equation. thd: 0x15d33f0 Attempting backtrace. You can use the following information to find out where mysqld died. If you see no messages after this, something went terribly wrong... stack_bottom = 0x453aff00 thread_stack 0x40000 /usr/libexec/mysqld(my_print_stacktrace+0x24) [0x874364] /usr/libexec/mysqld(handle_segfault+0x346) [0x5c9166] /lib64/libpthread.so.0 [0x3a6e40eb10] /usr/libexec/mysqld(rec_get_offsets_func+0x30) [0x7cc310] /usr/libexec/mysqld [0x7674d8] /usr/libexec/mysqld(btr_search_info_update_slow+0x638) [0x768d48] /usr/libexec/mysqld(btr_cur_search_to_nth_level+0xc7d) [0x75f86d] /usr/libexec/mysqld [0x7dd1c1] /usr/libexec/mysqld(row_search_for_mysql+0x18b0) [0x7e03d0] /usr/libexec/mysqld(ha_innobase::general_fetch(unsigned char*, unsigned int, unsigned int)+0x7c) [0x7526fc] /usr/libexec/mysqld(handler::read_multi_range_next(st_key_multi_range**)+0x29) [0x6aed09] /usr/libexec/mysqld(QUICK_RANGE_SELECT::get_next()+0x194) [0x69a964] /usr/libexec/mysqld [0x6aafe9] /usr/libexec/mysqld(sub_select(JOIN*, st_join_table*, bool)+0x56) [0x635196] /usr/libexec/mysqld [0x63f9cd] /usr/libexec/mysqld(JOIN::exec()+0x950) [0x6497c0] /usr/libexec/mysqld(mysql_select(THD*, Item*, TABLE_LIST*, unsigned int, List&, Item*, unsigned int, st_order*, st_order*, Item*, st_order*, unsign ed long long, select_result*, st_select_lex_unit*, st_select_lex*)+0x17b) [0x64b34b] /usr/libexec/mysqld(handle_select(THD*, st_lex*, select_result*, unsigned long)+0x169) [0x64bc79] /usr/libexec/mysqld [0x5d34b6] /usr/libexec/mysqld(mysql_execute_command(THD*)+0x4e5) [0x5d6b45] /usr/libexec/mysqld(mysql_parse(THD*, char const*, unsigned int, char const)+0x211) [0x5dc321] /usr/libexec/mysqld(dispatch_command(enum_server_command, THD*, char*, unsigned int)+0x10b8) [0x5dd3f8] /usr/libexec/mysqld(do_command(THD*)+0xe6) [0x5dd9e6] /usr/libexec/mysqld(handle_one_connection+0x73d) [0x5d036d] /lib64/libpthread.so.0 [0x3a6e40673d] /lib64/libc.so.6(clone+0x6d) [0x3a6d4d3d1d] Trying to get some variables. Some pointers may be invalid and cause the dump to abort... thd-query at 0x15de5e0 = SELECT DISTINCT count(DISTINCT i.itemid) as rowscount,i.hostid FROM items i WHERE ((i.itemid BETWEEN 000000000000000 AND 0999999 99999999)) AND i.type<9 AND (i.hostid IN (10017,10047,10050,10054,10056,10059,10062,10063,10064,10065,10066,10067,10068,10069,10070,10071,10072,10073,100 74,10075,10076,10077,10078,10079,10080,10081,10082,10084,10088,10089,10090,10091,10092,10093,10094,10095,10096,10097,10098,10099,10100,10101,10102,10103,10 104,10105,10106,10107,10108,10109)) GROUP BY i.hostid thd-thread_id=3 thd-killed=NOT_KILLED The manual page at contains information that should help you find out what is causing the crash. 100603 19:19:19 mysqld_safe Number of processes running now: 0 100603 19:19:19 mysqld_safe mysqld restarted` Before recovering form an older backup as a last resort I am looking for anymore suggestions. Thanks!

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• How to handle server failure in an n-tier architecture?

  - by andy

  Imagine I have an n-tier architecture in an auto-scaled cloud environment with say: a load balancer in a failover pair reverse proxy tier web app tier db tier Each tier needs to connect to the instances in the tier below. What are the standard ways of connecting tiers to make them resilient to failure of nodes in each tier? i.e. how does each tier get the IP addresses of each node in the tier below? For example if all reverse proxies should route traffic to all web app nodes, how could they be set up so that they don't send traffic to dead web app nodes, and so that when new web app nodes are brought online they can send traffic to it? I could run an agent that would update all the configs to all the nodes, but it seems inefficient. I could put an LB pair between each tier, so the tier above only needs to connect to the load balancers, but how do I handle the problem of the LBs dying? This just seems to shunt the problem of tier A needing to know the IPs of all nodes in tier B, to all nodes in tier A needing to know the IPs of all LBs between tiers A and B. For some applications, they can implement retry logic if they contact a node in the tier below that doesn't respond, but is there any way that some middleware could direct traffic to only live nodes in the following tier? If I was hosting on AWS I could use an ELB between tiers, but I want to know how I could achieve the same functionality myself. I've read (briefly) about heartbeat and keepalived - are these relevant here? What are the virtual IPs they talk about and how are they managed? Are there still single points of failure using them?

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• Running Webapp on Mac in UTC (either changing MacBook timezone or tomcat timezone)

  - by Andy A

  To run my web app, I need to set my timezone to UTC on my MacBook. I can do this temporarily by opening a Konsole and entering sudo ln -sf /usr/share/zoneinfo/UTC /etc/localtime However, my timezone returns to normal when I restart my machine! Any advice? Edit : The response to this question by 'Celada' implies that I can just make my Server UTC. I am using Apache Tomcat 7. Adding to Celada's response, how can I make it UTC? Update - 3rd April : Following Celada's response, I have tried adding SetEnv TZ UTC at the top of startup.sh. This didn't seem to make a difference. After some research, I tried adding export JAVA_OPTS="-Duser.timezone=UTC" to startup.sh, but this too had no effect. Am I adding the correct command to the correct file?

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• Why have my Aperture referenced files disappeared without trace?

  - by Andy Harvey

  I have an Aperture library that I've been using for several years. In the past week a number of recent photos and movies have mysteriously disappeared. The missing files were all safely imported within the last week (I had reviewed some of the movies within Aperture, so know this to be true). The files were all referenced on an external drive. Within Aperture the files now have a "referenced file can't be found" icon. I've tried searching for the missing files manually, including within the Aperture library package, but they cannot be found anywhere. How can I (a) work out where the missing files have gone, and (b) identify the cause and ensure it doesn't happen again? I'm using Aperture 3.3.2.

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• Outlook 2007 will not send/receive using RPC over HTTP to an exchange server.. works for other users

  - by bob franklin smith harriet

  I have an incredibly frustrating user issue that I have been unable to resolve for over a week, any ideas for this would be greatly appreciated. The user is having troubles using Outlook 2007 to send or receive emails over using RPC over HTTP (Outlook Anywhere) to an exchange server. Basically what happens, the connection will be establised and the user will be prompted for the username and password, those are submitted and then outlook tries to download emails which fails and the connection to the exchange server will remain unavailable. The machine can ping and everything to the exchange server there is no connection issue there. The setup worked fine for him up untill now and also works for possibly hundreds of other users using the exact same settings, also the same settings will work from the users iphone on the same internet connection, and from my own system using outlook. The exchange server has the webmail https feature and that can be logged into and send and receive emails fine. Steps taken so far: removing the .ost file for the account and allowing office to rebuild it (fixes the issue for a short period of time, then the same symptons occur) deleted exchange profile and recreated (no change in issue) uninstalled all antivirus and firewalls (no change in issue) removed all cached passwords (keymgr.dll) (no change in issue) removed all entries from the hosts file (no change in issue) uninstalled and reinstalled office 2007 (Temporary fix of issue) Installing Symantec Endpoint Client caused a lot of email scan popups to be displayed, after a reboot this stopped and a scan it picked a few trojans that it removed. This fixed the issue temporarily as well, the issue is back again now. I am completely out of ideas now, there seems to be nothing that can be done to fix this issue outside of rebuilding the PC which is a massive pandoras box I don't want to enter with this user. --- Update ---- Malware scans from multiple products have been run on the machine and all updates were installed. The real problem with this user is his distance from us, there is no way to supply a spare laptop or rebuild the machine currently.

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