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  • Culture Shmulture?

    - by steve.diamond
    I've been thinking about "Customer Experience Management" lately. Here at Oracle, we arguably have the most complete suite of applications for managing the customer experience across and in the context of multiple channels -- from marketing to loyalty to contact center to self-service to analytics offerings, and more. And stay tuned, because in coming months let's just say we'll have even more to talk about on this front. But that said............ Last weekend my wife and I stayed at one of the premiere hotel chains on the planet. I won't name them, but we all know the short list. It could have been the St. Regis or the Ritz Carlton or Four Seasons or Hyatt Park or....This stay, at this particular hotel, was simply outstanding. Within a chain known for providing "above and beyond" levels of service, this particular hotel, under this particular manager, exceeded expectations on so many fronts. For example, at the Spa we mentioned to the two attendants that my wife is seven months pregnant and that we had previously had a lot of trouble conceiving. We then went to our room. Ten minutes later we heard a knock at the door and received a plate of chocolate covered strawberries with a heartfelt note and an inspiring quote, signed by the two spa attendees. The following day we arranged to have a bellhop drive us to the beach. Although they had a pre-arranged beach shuttle service with time limits, etc., he greeted us by saying, "I'm yours for the day until 4 p.m. Whatever you want to do is fine by me, as long as it's legal!" The morning that we left we arranged to have a taxi drive us to the airport--a nearly 40 mile drive. What showed up was a private coach complete with navy blue suited driver dude. And we were charged the taxi fare price. And there were many other awesome exchanges I won't mention here, although I did email the GM of this hotel two nights ago and expressed our effusive praise and gratitude. I'd submit that this hotel chain would have a definitive advantage using even more Oracle software to manage and optimize its customer interactions (yes, they are a customer). But WITHOUT the culture--that management team--and that instillation of aligned values across all employees of exemplifying 'the golden rule,' I wonder how much technology really matters in providing a distinctively positive and memorable customer experience. Lest you think I'm alone in these pontifications, have you read Paul Greenberg's blog lately? Have you seen one of his most recent posts? Now this SPECIFIC post is NOT about customer service per se. But it is about people. So yes, please think long and hard about the technology you seek to deploy. But never forget who will be interacting with your systems, and your customers.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • Oracle's Global Single Schema

    - by david.butler(at)oracle.com
    Maximizing business process efficiencies in a heterogeneous environment is very difficult. The difficulty stems from the fact that the various applications across the Information Technology (IT) landscape employ different integration standards, different message passing strategies, and different workflow engines. Vendors such as Oracle and others are delivering tools to help IT organizations manage the complexities introduced by these differences. But the one remaining intractable problem impacting efficient operations is the fact that these applications have different definitions for the same business data. Business data is your business information codified for computer programs to use. A good data model will represent the way your organization does business. The computer applications your organization deploys to improve operational efficiency are built to operate on the business data organized into this schema.  If the schema does not represent how you do business, the applications on that schema cannot provide the features you need to achieve the desired efficiencies. Business processes span these applications. Data problems break these processes rendering them far less efficient than they need to be to achieve organization goals. Thus, the expected return on the investment in these applications is never realized. The success of all business processes depends on the availability of accurate master data.  Clearly, the solution to this problem is to consolidate all the master data an organization uses to run its business. Then clean it up, augment it, govern it, and connect it back to the applications that need it. Until now, this obvious solution has been difficult to achieve because no one had defined a data model sufficiently broad, deep and flexible enough to support transaction processing on all key business entities and serve as a master superset to all other operational data models deployed in heterogeneous IT environments. Today, the situation has changed. Oracle has created an operational data model (aka schema) that can support accurate and consistent master data across heterogeneous IT systems. This is foundational for providing a way to consolidate and integrate master data without having to replace investments in existing applications. This Global Single Schema (GSS) represents a revolutionary breakthrough that allows for true master data consolidation. Oracle has deep knowledge of applications dating back to the early 1990s.  It developed applications in the areas of Supply Chain Management (SCM), Product Lifecycle Management (PLM), Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Human Capital Management (HCM), Financials and Manufacturing. In addition, Oracle applications were delivered for key industries such as Communications, Financial Services, Retail, Public Sector, High Tech Manufacturing (HTM) and more. Expertise in all these areas drove requirements for GSS. The following figure illustrates Oracle's unique position that enabled the creation of the Global Single Schema. GSS Requirements Gathering GSS defines all the key business entities and attributes including Customers, Contacts, Suppliers, Accounts, Products, Services, Materials, Employees, Installed Base, Sites, Assets, and Inventory to name just a few. In addition, Oracle delivers GSS pre-integrated with a wide variety of operational applications.  Business Process Automation EBusiness is about maximizing operational efficiency. At the highest level, these 'operations' span all that you do as an organization.  The following figure illustrates some of these high-level business processes. Enterprise Business Processes Supplies are procured. Assets are maintained. Materials are stored. Inventory is accumulated. Products and Services are engineered, produced and sold. Customers are serviced. And across this entire spectrum, Employees do the procuring, supporting, engineering, producing, selling and servicing. Not shown, but not to be overlooked, are the accounting and the financial processes associated with all this procuring, manufacturing, and selling activity. Supporting all these applications is the master data. When this data is fragmented and inconsistent, the business processes fail and inefficiencies multiply. But imagine having all the data under these operational business processes in one place. ·            The same accurate and timely customer data will be provided to all your operational applications from the call center to the point of sale. ·            The same accurate and timely supplier data will be provided to all your operational applications from supply chain planning to procurement. ·            The same accurate and timely product information will be available to all your operational applications from demand chain planning to marketing. You would have a single version of the truth about your assets, financial information, customers, suppliers, employees, products and services to support your business automation processes as they flow across your business applications. All company and partner personnel will access the same exact data entity across all your channels and across all your lines of business. Oracle's Global Single Schema enables this vision of a single version of the truth across the heterogeneous operational applications supporting the entire enterprise. Global Single Schema Oracle's Global Single Schema organizes hundreds of thousands of attributes into 165 major schema objects supporting over 180 business application modules. It is designed for international operations, and extensibility.  The schema is delivered with a full set of public Application Programming Interfaces (APIs) and an Integration Repository with modern Service Oriented Architecture interfaces to make data available as a services (DaaS) to business processes and enable operations in heterogeneous IT environments. ·         Key tables can be extended with unlimited numbers of additional attributes and attribute groups for maximum flexibility.  o    This enables model extensions that reflect business entities unique to your organization's operations. ·         The schema is multi-organization enabled so data manipulation can be controlled along organizational boundaries. ·         It uses variable byte Unicode to support over 31 languages. ·         The schema encodes flexible date and flexible address formats for easy localizations. No matter how complex your business is, Oracle's Global Single Schema can hold your business objects and support your global operations. Oracle's Global Single Schema identifies and defines the business objects an enterprise needs within the context of its business operations. The interrelationships between the business objects are also contained within the GSS data model. Their presence expresses fundamental business rules for the interaction between business entities. The following figure illustrates some of these connections.   Interconnected Business Entities Interconnecte business processes require interconnected business data. No other MDM vendor has this capability. Everyone else has either one entity they can master or separate disconnected models for various business entities. Higher level integrations are made available, but that is a weak architectural alternative to data level integration in this critically important aspect of Master Data Management.    

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

    Read the article

  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

    Read the article

  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

    Read the article

  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

    Read the article

  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

    Read the article

  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

    Read the article

  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

    Read the article

  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

    Read the article

  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

    Read the article

  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

    Read the article

  • Installed Ubuntu 14.04LTS

    - by user291729
    On my laptop which came pre-installed with Windows 8.1. Felt I needed to see the competition for myself to establish which was a better OS. So I followed the channels to dual boot. All seemed fine and I accessed Ubuntu with no issues after selecting this from the menu to select the OS. I should add that the boot method was changed to legacy. However, since using Ubuntu, I no longer have the ability to select the OS. The laptop simply logs straight into Ubuntu. I therefore attempted to access the recovery options, only it appears the Windows 8 bootloader has somehow been corrupted as I am now told to use the Windows 8 recovery disc (which, as this was pre-installed - I do not have). Left with no other alternative, I have scoured these forums without success, and so I am hoping someone in the know (or who has experienced similar) can help. I have tried boot repair again without success. On rebooting I am only presented with a basic splash screen asking me to select Ubuntu, Memtest, Windows 8 Recovery or Windows 8 Bootloader (The bootloaders again require I insert the disc). I have tried Code: cat /boot/grub/grub.cfg df -h sudo fdisk -l cat /proc/partitions # # DO NOT EDIT THIS FILE # # It is automatically generated by grub-mkconfig using templates # from /etc/grub.d and settings from /etc/default/grub # ### BEGIN /etc/grub.d/00_header ### if [ -s $prefix/grubenv ]; then set have_grubenv=true load_env fi if [ "${next_entry}" ] ; then set default="${next_entry}" set next_entry= save_env next_entry set boot_once=true else set default="0" fi if [ x"${feature_menuentry_id}" = xy ]; then menuentry_id_option="--id" else menuentry_id_option="" fi export menuentry_id_option if [ "${prev_saved_entry}" ]; then set saved_entry="${prev_saved_entry}" save_env saved_entry set prev_saved_entry= save_env prev_saved_entry set boot_once=true fi function savedefault { if [ -z "${boot_once}" ]; then saved_entry="${chosen}" save_env saved_entry fi } function recordfail { set recordfail=1 if [ -n "${have_grubenv}" ]; then if [ -z "${boot_once}" ]; then save_env recordfail; fi; fi } function load_video { if [ x$feature_all_video_module = xy ]; then insmod all_video else insmod efi_gop insmod efi_uga insmod ieee1275_fb insmod vbe insmod vga insmod video_bochs insmod video_cirrus fi } if [ x$feature_default_font_path = xy ] ; then font=unicode else insmod part_gpt insmod ext2 set root='hd0,gpt9' if [ x$feature_platform_search_hint = xy ]; then search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt9 --hint-efi=hd0,gpt9 --hint-baremetal=ahci0,gpt9 d2f10f36-e3bb-4d83-a9b8-5d456fc454ad else search --no-floppy --fs-uuid --set=root d2f10f36-e3bb-4d83-a9b8-5d456fc454ad fi font="/usr/share/grub/unicode.pf2" fi if loadfont $font ; then set gfxmode=800x600 load_video insmod gfxterm set locale_dir=$prefix/locale set lang=en_GB insmod gettext fi terminal_output gfxterm if [ "${recordfail}" = 1 ] ; then set timeout=-1 else if [ x$feature_timeout_style = xy ] ; then set timeout_style=menu set timeout=20 # Fallback normal timeout code in case the timeout_style feature is # unavailable. else set timeout=20 fi fi ### END /etc/grub.d/00_header ### ### BEGIN /etc/grub.d/05_debian_theme ### set menu_color_normal=white/black set menu_color_highlight=black/light-gray if background_color 44,0,30; then clear fi ### END /etc/grub.d/05_debian_theme ### ### BEGIN /etc/grub.d/10_linux ### function gfxmode { set gfxpayload="${1}" if [ "${1}" = "keep" ]; then set vt_handoff=vt.handoff=7 else set vt_handoff= fi } if [ "${recordfail}" != 1 ]; then if [ -e ${prefix}/gfxblacklist.txt ]; then if hwmatch ${prefix}/gfxblacklist.txt 3; then if [ ${match} = 0 ]; then set linux_gfx_mode=keep else set linux_gfx_mode=text fi else set linux_gfx_mode=text fi else set linux_gfx_mode=keep fi else set linux_gfx_mode=text fi export linux_gfx_mode menuentry 'Ubuntu' --class ubuntu --class gnu-linux --class gnu --class os $menuentry_id_option 'gnulinux-simple-d2f10f36-e3bb-4d83-a9b8-5d456fc454ad' { recordfail load_video gfxmode $linux_gfx_mode insmod gzio insmod part_gpt insmod ext2 set root='hd0,gpt9' if [ x$feature_platform_search_hint = xy ]; then search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt9 --hint-efi=hd0,gpt9 --hint-baremetal=ahci0,gpt9 d2f10f36-e3bb-4d83-a9b8-5d456fc454ad else search --no-floppy --fs-uuid --set=root d2f10f36-e3bb-4d83-a9b8-5d456fc454ad fi linux /boot/vmlinuz-3.13.0-29-generic root=UUID=d2f10f36-e3bb-4d83-a9b8-5d456fc454ad ro vga=789 quiet quiet splash $vt_handoff initrd /boot/initrd.img-3.13.0-29-generic } submenu 'Advanced options for Ubuntu' $menuentry_id_option 'gnulinux-advanced-d2f10f36-e3bb-4d83-a9b8-5d456fc454ad' { menuentry 'Ubuntu, with Linux 3.13.0-29-generic' --class ubuntu --class gnu-linux --class gnu --class os $menuentry_id_option 'gnulinux-3.13.0-29-generic-advanced-d2f10f36-e3bb-4d83-a9b8-5d456fc454ad' { recordfail load_video gfxmode $linux_gfx_mode insmod gzio insmod part_gpt insmod ext2 set root='hd0,gpt9' if [ x$feature_platform_search_hint = xy ]; then search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt9 --hint-efi=hd0,gpt9 --hint-baremetal=ahci0,gpt9 d2f10f36-e3bb-4d83-a9b8-5d456fc454ad else search --no-floppy --fs-uuid --set=root d2f10f36-e3bb-4d83-a9b8-5d456fc454ad fi echo 'Loading Linux 3.13.0-29-generic ...' linux /boot/vmlinuz-3.13.0-29-generic root=UUID=d2f10f36-e3bb-4d83-a9b8-5d456fc454ad ro vga=789 quiet quiet splash $vt_handoff echo 'Loading initial ramdisk ...' initrd /boot/initrd.img-3.13.0-29-generic } menuentry 'Ubuntu, with Linux 3.13.0-29-generic (recovery mode)' --class ubuntu --class gnu-linux --class gnu --class os $menuentry_id_option 'gnulinux-3.13.0-29-generic-recovery-d2f10f36-e3bb-4d83-a9b8-5d456fc454ad' { recordfail load_video insmod gzio insmod part_gpt insmod ext2 set root='hd0,gpt9' if [ x$feature_platform_search_hint = xy ]; then search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt9 --hint-efi=hd0,gpt9 --hint-baremetal=ahci0,gpt9 d2f10f36-e3bb-4d83-a9b8-5d456fc454ad else search --no-floppy --fs-uuid --set=root d2f10f36-e3bb-4d83-a9b8-5d456fc454ad fi echo 'Loading Linux 3.13.0-29-generic ...' linux /boot/vmlinuz-3.13.0-29-generic root=UUID=d2f10f36-e3bb-4d83-a9b8-5d456fc454ad ro recovery nomodeset vga=789 quiet echo 'Loading initial ramdisk ...' initrd /boot/initrd.img-3.13.0-29-generic } menuentry 'Ubuntu, with Linux 3.13.0-24-generic' --class ubuntu --class gnu-linux --class gnu --class os $menuentry_id_option 'gnulinux-3.13.0-24-generic-advanced-d2f10f36-e3bb-4d83-a9b8-5d456fc454ad' { recordfail load_video gfxmode $linux_gfx_mode insmod gzio insmod part_gpt insmod ext2 set root='hd0,gpt9' if [ x$feature_platform_search_hint = xy ]; then search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt9 --hint-efi=hd0,gpt9 --hint-baremetal=ahci0,gpt9 d2f10f36-e3bb-4d83-a9b8-5d456fc454ad else search --no-floppy --fs-uuid --set=root d2f10f36-e3bb-4d83-a9b8-5d456fc454ad fi echo 'Loading Linux 3.13.0-24-generic ...' linux /boot/vmlinuz-3.13.0-24-generic root=UUID=d2f10f36-e3bb-4d83-a9b8-5d456fc454ad ro vga=789 quiet quiet splash $vt_handoff echo 'Loading initial ramdisk ...' initrd /boot/initrd.img-3.13.0-24-generic } menuentry 'Ubuntu, with Linux 3.13.0-24-generic (recovery mode)' --class ubuntu --class gnu-linux --class gnu --class os $menuentry_id_option 'gnulinux-3.13.0-24-generic-recovery-d2f10f36-e3bb-4d83-a9b8-5d456fc454ad' { recordfail load_video insmod gzio insmod part_gpt insmod ext2 set root='hd0,gpt9' if [ x$feature_platform_search_hint = xy ]; then search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt9 --hint-efi=hd0,gpt9 --hint-baremetal=ahci0,gpt9 d2f10f36-e3bb-4d83-a9b8-5d456fc454ad else search --no-floppy --fs-uuid --set=root d2f10f36-e3bb-4d83-a9b8-5d456fc454ad fi echo 'Loading Linux 3.13.0-24-generic ...' linux /boot/vmlinuz-3.13.0-24-generic root=UUID=d2f10f36-e3bb-4d83-a9b8-5d456fc454ad ro recovery nomodeset vga=789 quiet echo 'Loading initial ramdisk ...' initrd /boot/initrd.img-3.13.0-24-generic } } ### END /etc/grub.d/10_linux ### ### BEGIN /etc/grub.d/20_linux_xen ### ### END /etc/grub.d/20_linux_xen ### ### BEGIN /etc/grub.d/20_memtest86+ ### menuentry 'Memory test (memtest86+)' { insmod part_gpt insmod ext2 set root='hd0,gpt9' if [ x$feature_platform_search_hint = xy ]; then search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt9 --hint-efi=hd0,gpt9 --hint-baremetal=ahci0,gpt9 d2f10f36-e3bb-4d83-a9b8-5d456fc454ad else search --no-floppy --fs-uuid --set=root d2f10f36-e3bb-4d83-a9b8-5d456fc454ad fi knetbsd /boot/memtest86+.elf } menuentry 'Memory test (memtest86+, serial console 115200)' { insmod part_gpt insmod ext2 set root='hd0,gpt9' if [ x$feature_platform_search_hint = xy ]; then search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt9 --hint-efi=hd0,gpt9 --hint-baremetal=ahci0,gpt9 d2f10f36-e3bb-4d83-a9b8-5d456fc454ad else search --no-floppy --fs-uuid --set=root d2f10f36-e3bb-4d83-a9b8-5d456fc454ad fi linux16 /boot/memtest86+.bin console=ttyS0,115200n8 } ### END /etc/grub.d/20_memtest86+ ### ### BEGIN /etc/grub.d/30_os-prober ### menuentry 'Windows Recovery Environment (loader) (on /dev/sda2)' --class windows --class os $menuentry_id_option 'osprober-chain-7A6A69D66A698FA5' { insmod part_gpt insmod ntfs set root='hd0,gpt2' if [ x$feature_platform_search_hint = xy ]; then search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt2 --hint-efi=hd0,gpt2 --hint-baremetal=ahci0,gpt2 7A6A69D66A698FA5 else search --no-floppy --fs-uuid --set=root 7A6A69D66A698FA5 fi drivemap -s (hd0) ${root} chainloader +1 } menuentry 'Windows 8 (loader) (on /dev/sda3)' --class windows --class os $menuentry_id_option 'osprober-chain-8C88-80F7' { insmod part_gpt insmod fat set root='hd0,gpt3' if [ x$feature_platform_search_hint = xy ]; then search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt3 --hint-efi=hd0,gpt3 --hint-baremetal=ahci0,gpt3 8C88-80F7 else search --no-floppy --fs-uuid --set=root 8C88-80F7 fi drivemap -s (hd0) ${root} chainloader +1 } set timeout_style=menu if [ "${timeout}" = 0 ]; then set timeout=10 fi ### END /etc/grub.d/30_os-prober ### ### BEGIN /etc/grub.d/30_uefi-firmware ### ### END /etc/grub.d/30_uefi-firmware ### ### BEGIN /etc/grub.d/40_custom ### # This file provides an easy way to add custom menu entries. Simply type the # menu entries you want to add after this comment. Be careful not to change # the 'exec tail' line above. ### END /etc/grub.d/40_custom ### ### BEGIN /etc/grub.d/41_custom ### if [ -f ${config_directory}/custom.cfg ]; then source ${config_directory}/custom.cfg elif [ -z "${config_directory}" -a -f $prefix/custom.cfg ]; then source $prefix/custom.cfg; fi ### END /etc/grub.d/41_custom ### # # DO NOT EDIT THIS FILE # # It is automatically generated by grub-mkconfig using templates # from /etc/grub.d and settings from /etc/default/grub # ### BEGIN /etc/grub.d/00_header ### if [ -s $prefix/grubenv ]; then set have_grubenv=true load_env fi if [ "${next_entry}" ] ; then set default="${next_entry}" set next_entry= save_env next_entry set boot_once=true else set default="0" fi if [ x"${feature_menuentry_id}" = xy ]; then menuentry_id_option="--id" else menuentry_id_option="" fi export menuentry_id_option if [ "${prev_saved_entry}" ]; then set saved_entry="${prev_saved_entry}" save_env saved_entry set prev_saved_entry= save_env prev_saved_entry set boot_once=true fi function savedefault { if [ -z "${boot_once}" ]; then saved_entry="${chosen}" save_env saved_entry fi } function recordfail { set recordfail=1 if [ -n "${have_grubenv}" ]; then if [ -z "${boot_once}" ]; then save_env recordfail; fi; fi } function load_video { if [ x$feature_all_video_module = xy ]; then insmod all_video else insmod efi_gop insmod efi_uga insmod ieee1275_fb insmod vbe insmod vga insmod video_bochs insmod video_cirrus fi } if [ x$feature_default_font_path = xy ] ; then font=unicode else insmod part_gpt insmod ext2 set root='hd0,gpt9' if [ x$feature_platform_search_hint = xy ]; then search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt9 --hint-efi=hd0,gpt9 --hint-baremetal=ahci0,gpt9 d2f10f36-e3bb-4d83-a9b8-5d456fc454ad else search --no-floppy --fs-uuid --set=root d2f10f36-e3bb-4d83-a9b8-5d456fc454ad fi font="/usr/share/grub/unicode.pf2" fi if loadfont $font ; then set gfxmode=800x600 load_video insmod gfxterm set locale_dir=$prefix/locale set lang=en_GB insmod gettext fi terminal_output gfxterm if [ "${recordfail}" = 1 ] ; then set timeout=-1 else if [ x$feature_timeout_style = xy ] ; then set timeout_style=menu set timeout=20 # Fallback normal timeout code in case the timeout_style feature is # unavailable. else set timeout=20 fi fi ### END /etc/grub.d/00_header ### ### BEGIN /etc/grub.d/05_debian_theme ### set menu_color_normal=white/black set menu_color_highlight=black/light-gray if background_color 44,0,30; then clear fi ### END /etc/grub.d/05_debian_theme ### ### BEGIN /etc/grub.d/10_linux ### function gfxmode { set gfxpayload="${1}" if [ "${1}" = "keep" ]; then set vt_handoff=vt.handoff=7 else set vt_handoff= fi } if [ "${recordfail}" != 1 ]; then if [ -e ${prefix}/gfxblacklist.txt ]; then if hwmatch ${prefix}/gfxblacklist.txt 3; then if [ ${match} = 0 ]; then set linux_gfx_mode=keep else set linux_gfx_mode=text fi else set linux_gfx_mode=text fi else set linux_gfx_mode=keep fi else set linux_gfx_mode=text fi export linux_gfx_mode menuentry 'Ubuntu' --class ubuntu --class gnu-linux --class gnu --class os $menuentry_id_option 'gnulinux-simple-d2f10f36-e3bb-4d83-a9b8-5d456fc454ad' { recordfail load_video gfxmode $linux_gfx_mode insmod gzio insmod part_gpt insmod ext2 set root='hd0,gpt9' if [ x$feature_platform_search_hint = xy ]; then search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt9 --hint-efi=hd0,gpt9 --hint-baremetal=ahci0,gpt9 d2f10f36-e3bb-4d83-a9b8-5d456fc454ad else search --no-floppy --fs-uuid --set=root d2f10f36-e3bb-4d83-a9b8-5d456fc454ad fi linux /boot/vmlinuz-3.13.0-29-generic root=UUID=d2f10f36-e3bb-4d83-a9b8-5d456fc454ad ro vga=789 quiet quiet splash $vt_handoff initrd /boot/initrd.img-3.13.0-29-generic } submenu 'Advanced options for Ubuntu' $menuentry_id_option 'gnulinux-advanced-d2f10f36-e3bb-4d83-a9b8-5d456fc454ad' { menuentry 'Ubuntu, with Linux 3.13.0-29-generic' --class ubuntu --class gnu-linux --class gnu --class os $menuentry_id_option 'gnulinux-3.13.0-29-generic-advanced-d2f10f36-e3bb-4d83-a9b8-5d456fc454ad' { recordfail load_video gfxmode $linux_gfx_mode insmod gzio insmod part_gpt insmod ext2 set root='hd0,gpt9' if [ x$feature_platform_search_hint = xy ]; then search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt9 --hint-efi=hd0,gpt9 --hint-baremetal=ahci0,gpt9 d2f10f36-e3bb-4d83-a9b8-5d456fc454ad else search --no-floppy --fs-uuid --set=root d2f10f36-e3bb-4d83-a9b8-5d456fc454ad fi echo 'Loading Linux 3.13.0-29-generic ...' linux /boot/vmlinuz-3.13.0-29-generic root=UUID=d2f10f36-e3bb-4d83-a9b8-5d456fc454ad ro vga=789 quiet quiet splash $vt_handoff echo 'Loading initial ramdisk ...' initrd /boot/initrd.img-3.13.0-29-generic } menuentry 'Ubuntu, with Linux 3.13.0-29-generic (recovery mode)' --class ubuntu --class gnu-linux --class gnu --class os $menuentry_id_option 'gnulinux-3.13.0-29-generic-recovery-d2f10f36-e3bb-4d83-a9b8-5d456fc454ad' { recordfail load_video insmod gzio insmod part_gpt insmod ext2 set root='hd0,gpt9' if [ x$feature_platform_search_hint = xy ]; then search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt9 --hint-efi=hd0,gpt9 --hint-baremetal=ahci0,gpt9 d2f10f36-e3bb-4d83-a9b8-5d456fc454ad else search --no-floppy --fs-uuid --set=root d2f10f36-e3bb-4d83-a9b8-5d456fc454ad fi echo 'Loading Linux 3.13.0-29-generic ...' linux /boot/vmlinuz-3.13.0-29-generic root=UUID=d2f10f36-e3bb-4d83-a9b8-5d456fc454ad ro recovery nomodeset vga=789 quiet echo 'Loading initial ramdisk ...' initrd /boot/initrd.img-3.13.0-29-generic } menuentry 'Ubuntu, with Linux 3.13.0-24-generic' --class ubuntu --class gnu-linux --class gnu --class os $menuentry_id_option 'gnulinux-3.13.0-24-generic-advanced-d2f10f36-e3bb-4d83-a9b8-5d456fc454ad' { recordfail load_video gfxmode $linux_gfx_mode insmod gzio insmod part_gpt insmod ext2 set root='hd0,gpt9' if [ x$feature_platform_search_hint = xy ]; then search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt9 --hint-efi=hd0,gpt9 --hint-baremetal=ahci0,gpt9 d2f10f36-e3bb-4d83-a9b8-5d456fc454ad else search --no-floppy --fs-uuid --set=root d2f10f36-e3bb-4d83-a9b8-5d456fc454ad fi echo 'Loading Linux 3.13.0-24-generic ...' linux /boot/vmlinuz-3.13.0-24-generic root=UUID=d2f10f36-e3bb-4d83-a9b8-5d456fc454ad ro vga=789 quiet quiet splash $vt_handoff echo 'Loading initial ramdisk ...' initrd /boot/initrd.img-3.13.0-24-generic } menuentry 'Ubuntu, with Linux 3.13.0-24-generic (recovery mode)' --class ubuntu --class gnu-linux --class gnu --class os $menuentry_id_option 'gnulinux-3.13.0-24-generic-recovery-d2f10f36-e3bb-4d83-a9b8-5d456fc454ad' { recordfail load_video insmod gzio insmod part_gpt insmod ext2 set root='hd0,gpt9' if [ x$feature_platform_search_hint = xy ]; then search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt9 --hint-efi=hd0,gpt9 --hint-baremetal=ahci0,gpt9 d2f10f36-e3bb-4d83-a9b8-5d456fc454ad else search --no-floppy --fs-uuid --set=root d2f10f36-e3bb-4d83-a9b8-5d456fc454ad fi echo 'Loading Linux 3.13.0-24-generic ...' linux /boot/vmlinuz-3.13.0-24-generic root=UUID=d2f10f36-e3bb-4d83-a9b8-5d456fc454ad ro recovery nomodeset vga=789 quiet echo 'Loading initial ramdisk ...' initrd /boot/initrd.img-3.13.0-24-generic } } ### END /etc/grub.d/10_linux ### ### BEGIN /etc/grub.d/20_linux_xen ### ### END /etc/grub.d/20_linux_xen ### ### BEGIN /etc/grub.d/20_memtest86+ ### menuentry 'Memory test (memtest86+)' { insmod part_gpt insmod ext2 set root='hd0,gpt9' if [ x$feature_platform_search_hint = xy ]; then search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt9 --hint-efi=hd0,gpt9 --hint-baremetal=ahci0,gpt9 d2f10f36-e3bb-4d83-a9b8-5d456fc454ad else search --no-floppy --fs-uuid --set=root d2f10f36-e3bb-4d83-a9b8-5d456fc454ad fi knetbsd /boot/memtest86+.elf } menuentry 'Memory test (memtest86+, serial console 115200)' { insmod part_gpt insmod ext2 set root='hd0,gpt9' if [ x$feature_platform_search_hint = xy ]; then search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt9 --hint-efi=hd0,gpt9 --hint-baremetal=ahci0,gpt9 d2f10f36-e3bb-4d83-a9b8-5d456fc454ad else search --no-floppy --fs-uuid --set=root d2f10f36-e3bb-4d83-a9b8-5d456fc454ad fi linux16 /boot/memtest86+.bin console=ttyS0,115200n8 } ### END /etc/grub.d/20_memtest86+ ### ### BEGIN /etc/grub.d/30_os-prober ### menuentry 'Windows Recovery Environment (loader) (on /dev/sda2)' --class windows --class os $menuentry_id_option 'osprober-chain-7A6A69D66A698FA5' { insmod part_gpt insmod ntfs set root='hd0,gpt2' if [ x$feature_platform_search_hint = xy ]; then search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt2 --hint-efi=hd0,gpt2 --hint-baremetal=ahci0,gpt2 7A6A69D66A698FA5 else search --no-floppy --fs-uuid --set=root 7A6A69D66A698FA5 fi drivemap -s (hd0) ${root} chainloader +1 } menuentry 'Windows 8 (loader) (on /dev/sda3)' --class windows --class os $menuentry_id_option 'osprober-chain-8C88-80F7' { insmod part_gpt insmod fat set root='hd0,gpt3' if [ x$feature_platform_search_hint = xy ]; then search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt3 --hint-efi=hd0,gpt3 --hint-baremetal=ahci0,gpt3 8C88-80F7 else search --no-floppy --fs-uuid --set=root 8C88-80F7 fi drivemap -s (hd0) ${root} chainloader +1 } set timeout_style=menu if [ "${timeout}" = 0 ]; then set timeout=10 fi ### END /etc/grub.d/30_os-prober ### ### BEGIN /etc/grub.d/30_uefi-firmware ### ### END /etc/grub.d/30_uefi-firmware ### ### BEGIN /etc/grub.d/40_custom ### # This file provides an easy way to add custom menu entries. Simply type the # menu entries you want to add after this comment. Be careful not to change # the 'exec tail' line above. ### END /etc/grub.d/40_custom ### ### BEGIN /etc/grub.d/41_custom ### if [ -f ${config_directory}/custom.cfg ]; then source ${config_directory}/custom.cfg elif [ -z "${config_directory}" -a -f $prefix/custom.cfg ]; then source $prefix/custom.cfg; fi ### END /etc/grub.d/41_custom ### john@john-SVE1713Y1EB:~$ ^C john@john-SVE1713Y1EB:~$ ^C john@john-SVE1713Y1EB:~$ df -h Filesystem Size Used Avail Use% Mounted on /dev/sda9 84G 7.1G 73G 9% / none 4.0K 0 4.0K 0% /sys/fs/cgroup udev 3.9G 4.0K 3.9G 1% /dev tmpfs 794M 1.4M 793M 1% /run none 5.0M 0 5.0M 0% /run/lock none 3.9G 80K 3.9G 1% /run/shm none 100M 52K 100M 1% /run/user /dev/sdc1 7.5G 2.2G 5.4G 29% /media/john/DYLANMUSIC /dev/sr0 964M 964M 0 100% /media/john/Ubuntu 14.04 LTS amd64 /dev/sdb1 1.9T 892G 972G 48% /media/john/Storage Main WARNING: GPT (GUID Partition Table) detected on '/dev/sda'! The util fdisk doesn't support GPT. Use GNU Parted. Disk /dev/sda: 1000.2 GB, 1000204886016 bytes 255 heads, 63 sectors/track, 121601 cylinders, total 1953525168 sectors Units = sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 4096 bytes I/O size (minimum/optimal): 4096 bytes / 4096 bytes Disk identifier: 0x4e2ccf75 Device Boot Start End Blocks Id System /dev/sda1 1 1953525167 976762583+ ee GPT Partition 1 does not start on physical sector boundary. Disk /dev/sdc: 8011 MB, 8011120640 bytes 41 heads, 41 sectors/track, 9307 cylinders, total 15646720 sectors Units = sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0xc3072e18 Device Boot Start End Blocks Id System /dev/sdc1 8064 15646719 7819328 b W95 FAT32 Disk /dev/sdb: 2000.4 GB, 2000398934016 bytes 255 heads, 63 sectors/track, 243201 cylinders, total 3907029168 sectors Units = sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0xc7d968ff Device Boot Start End Blocks Id System /dev/sdb1 64 3907029119 1953514528 7 HPFS/NTFS/exFAT major minor #blocks name 8 0 976762584 sda 8 1 266240 sda1 8 2 1509376 sda2 8 3 266240 sda3 8 4 131072 sda4 8 5 841012780 sda5 8 6 358400 sda6 8 7 35376128 sda7 8 8 1024 sda8 8 9 89501696 sda9 8 10 8337408 sda10 11 0 987136 sr0 8 32 7823360 sdc 8 33 7819328 sdc1 8 16 1953514584 sdb 8 17 1953514528 sdb1 I am no expert on this and I'm at a loss as how to correct this without having to re-format everything and reinstall Windows 8. However, if I'm to try using Ubuntu again then there is the risk this problem may come back. Again, I did not do anything manually - the installer did everything (with the exception of changing the boot to Legacy to allow the booting of another bootloader). LiveCD works but doesn't give me the options that I've seen here and as mentioned earlier, only boot recovery only gives me the options as mentioned earlier. Also this fails to load via USB (possibly because HDD comes before USB in the boot order?). Being used to a Windows environment, the Ubuntu (and Linux) environment is a dive at a less than comfortable depth at present (but one I fully intend to get to grips with - especially the commands being more common via Terminal). I very much appreciate the help with this guys.

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    Read the article

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    Read the article

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    Read the article

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    Read the article

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    Read the article

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