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• What I saw at TechEd North America 2014

  - by Brian Schroer

  Originally posted on: http://geekswithblogs.net/brians/archive/2014/05/19/teched-north-america-2014.aspxI was thrilled to be able to attend TechEd North America 2014 in Houston last week. I got to go to Orlando in 2008, and since then I’ve had to settle for watching the sessions online (which ain’t bad – They’re all available on Channel 9 for streaming or downloading. Here are links to the Developer Track sessions and to the sessions from all tracks.) The sessions I attended (with my favorites bolded) were: Shiny new stuff The Microsoft Application Platform for Developers: Create Applications That Span Devices and Services INTRODUCING: The Future of .NET on the Server DEEP DIVE: The Future of .NET on the Server ASP.NET: Building Web Application Using ASP.NET and Visual Studio The Next Generation of .NET for Building Applications The Future of Visual Basic and C# Stuff you can use now Building Rich Apps with AngularJS on ASP.NET Get the Most Out of Your Code Maps SignalR: Building Real-Time Applications with ASP.NET SignalR Performance Optimize Your ASP.NET Web App Modern Web and Visual Studio Visual Studio Power User: Tips and Tricks Debugging Tips and Tricks in Visual Studio 2013 In a world where the whole company uses TFS… Using Functional, Exploratory and Acceptance Testing to Release with Confidence A Practical View of Release Management for Visual Studio 2013 From Vanity to Value, Metrics That Matter: Improving Lean and Agile, Kanban, and Scrum Ain’t Nobody Got Time for That As usual, there were some time slots with nothing of interest and others with 5 things I wanted to see at the same time. Here are the sessions I’m still planning to watch… Getting Started with TypeScript Building a Large Scale JavaScript Application in TypeScript Modern Application Lifecycle Management Why a Hacker Can Own Your Web Servers in a Day! Async Best Practices for C# and Visual Basic Building Multi-Device Apps with the New Visual Studio Tooling for Apache Cordova Applying S.O.L.I.D. Principles in .NET/C# Native Mobile Application Development for iOS, Android, and Windows in C# and Visual Studio Using Xamarin Latest Innovations in Developing ASP.NET MVC Web Applications Zero to Hero: Untested to Tested with Microsoft Fakes Using Visual Studio Cool and Elegant ASP.NET Web Forms with HTML 5 for the Modern Web The Present and Future of .NET in a World of Devices and Services

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• How Do Top Performing High Tech Companies Measure Online Marketing Success?

  - by Charles Knapp

  You might expect a focus on Net Promoter scores, open rates, and click metrics. The real answers from top performers may surprise you. I've been working for a few months with Aberdeen Group and colleagues from IBM and Oracle to survey high technology firms worldwide on best practices in marketing and channel sales effectiveness.  Now, we will share the results of our original customer research in a new white paper and webcast. Register today to learn how leading High Tech companies are increasing their Return on Marketing Investment (ROMI) and growing channel sales revenue. Discover how top performing high tech companies manage and use customer data, measure marketing spend effectiveness, and support internal and channel sales. Learn how best in class high tech companies use enterprise data throughout their customer lifecycle -- messaging to leads, selling to prospects, and serving customers. Our speakers will be: Peter Ostrow, Research Director - Sales Effectiveness, Aberdeen Group David Lasher, Global Business Services Partner, IBM Jonathan Oomrigar, Vice President, Global High Technology Business Unit, Oracle Reserve your place now! This global webinar is on Tuesday, November 15, 10-11 am PST / 1-2 pm EST / 6-7 GMT / 7-8 CET

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• Get Proactive with Fusion Middleware

  - by Daniel Mortimer

  Prevent, Resolve, Upgrade ! If you have not seen or bookmarked it already, check out:Get Proactive with Fusion Middleware [ID 1388293.1]This is a one stop shop for navigating to proactive support material, tools, and communication channels related to Oracle Fusion Middleware e.g. Lifecycle Advisors Information Centers Diagnostic and Health Check Tools like RDA and OCM Support Communities Newsletters Furthermore, once in this support document, a click on the "Proactive Home" option in the menu will take you to the main Get Proactive support document. From this document you can access other product family "Get Proactive" documents such as the ones belonging to the Database and Enterprise Manager.Oracle Premier Support: Get Proactive! [ID 432.1]432.1 .. nice easy number to remember :-) The "Get Proactive" support documents will be updated on a monthly basis. If you have any comments or feedback feel free to post against this blog entry. Or alternatively click the "Rate this Document" icon when viewing the support document in My Oracle Support.

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• Unity throws SynchronizationLockException while debugging

  - by pjohnson

  I've found Unity to be a great resource for writing unit-testable code, and tests targeting it. Sadly, not all those unit tests work perfectly the first time (TDD notwithstanding), and sometimes it's not even immediately apparent why they're failing. So I use Visual Studio's debugger. I then see SynchronizationLockExceptions thrown by Unity calls, when I never did while running the code without debugging. I hit F5 to continue past these distractions, the line that had the exception appears to have completed normally, and I continue on to what I was trying to debug in the first place.In settings where Unity isn't used extensively, this is just one amongst a handful of annoyances in a tool (Visual Studio) that overall makes my work life much, much easier and more enjoyable. But in larger projects, it can be maddening. Finally it bugged me enough where it was worth researching it.Amongst the first and most helpful Google results was, of course, at Stack Overflow. The first couple answers were extensive but seemed a bit more involved than I could pull off at this stage in the product's lifecycle. A bit more digging showed that the Microsoft team knows about this bug but hasn't prioritized it into any released build yet. SO users jaster and alex-g proposed workarounds that relieved my pain--just go to Debug|Exceptions..., find the SynchronizationLockException, and uncheck it. As others warned, this will skip over SynchronizationLockExceptions in your code that you want to catch, but that wasn't a concern for me in this case. Thanks, guys; I've used that dialog before, but it's been so long I'd forgotten about it.Now if I could just do the same for Microsoft.CSharp.RuntimeBinder.RuntimeBinderException... Until then, F5 it is.

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• Oracle VM Server for x86 Training Schedule

  - by Antoinette O'Sullivan

  Learn about Oracle VM Server for x86 to see how you can accelerate enterprise application deployment and simplify lifecycle management with fully integrated support from physical to virtual servers including applications. Oracle offers a 3 day course Oracle VM Administration: Oracle VM Server for x86. This course  teaches you how to: Build a virtualization platform using the Oracle VM Manager and Oracle VM Server for x86. Deploy and manage highly configurable, inter-connected virtual machines. Install and configure Oracle VM Server for x86 as well as details of network and storage configuration, pool and repository creation, and virtual machine management. You can take this course as follows: Live Virtual Class - taking the course from your own desktop accessing a live teach by top Oracle instructors and accessing extensive hands-on exercises. No travel necessary. Over 300 events are current scheduled in many timezones across the world. See the full schedule by going to the Oracle University Portal and clicking on Virtualization. In Classroom - Events scheduled include those shown below:  Location  Date  Delivery Language  Warsaw, Poland  6 August 2012  Polish  Istanbul, Turkey  10 September 2012  Turkish  Dusseldorf, Germany  6 August 2012  German  Munich, Germany  10 September 2012  German  Paris, France  17 October 2012  French  Denver, Colorado, US  30 July 2012  English  Roseville, Minnesota, US  23 July 2012  English  Sydney, Australia  3 September  English For more information on this course and these events or to search for additional events or register your interest in an additional event/location, please visit the Oracle University Portal and click on Virtualization.

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• New Book - Oracle ADF Enterprise Application Development Made Simple

  - by Shay Shmeltzer

  It's nice to see another ADF book out there, this one from Sten Vesteli titled "Oracle ADF Enterprise Application Development Made Simple" comes from Packet Publishing Unlike other ADF books out there, this one doesn't aim to teach you Oracle ADF, but rather focuses on the right way to structure and manage a project that leverages ADF. This is a welcomed addition to the bookshelf for people who are looking into ADF based development. One thing I find is that some organization just start developing an ADF application without first doing much planning, something that is understandable given that it is very easy to start building a prototype with ADF and then just grow it into a full blown application. However, as the book points out, doing a bit of planning before you delve into the actual project development can save you a lot of time in the future. For example it is much better to have the right breakdown and structure of your project to allow you to do efficient team development right out of the gate, then to find out 1 year down the road that you are dealing with one monolithic size project which is hard to manage. The book touches on such topics as project organization (workspaces, projects, packages), planning your infrastructure (templates, framework classes), coding standards, team structure, etc. It also covers various aspects of application lifecycle management such as versioning, build, testing, deployment and managing requirements and tasks and how all of those are done when using JDeveloper and Oracle ADF. It's nice to see that the book covers working with Oracle Team Productivity Center - a solution that might not be getting the exposure it deserves. The book also has some chapters about security, internalization and customization of applications both with MDS and with ADF Faces skins (and it even covers the brand new skin editor). Overall I think this is definitely a book you should read if you are about to start your way on a new enterprise scale ADF application. Taking into account the topics that the book discusses before you start your work will save you time and effort down the road. By the way, don't forget that as an OTN member you can get discount on this and other books.

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• Secure Coding Practices in .NET

  - by SoftwareSecurity

  Thanks to everyone who helped pack the room at the Fox Valley Day of .NET.   This presentation was designed to help developers understand why secure coding is important, what areas to focus on and additional resources.  You can find the slides here. Remember to understand what you are really trying to protect within your application.  This needs to be a conversation between the application owner, developer and architect.  Understand what data (or Asset) needs to be protected.  This could be passwords, credit cards, Social Security Numbers.   This also may be business specific information like business confidential data etc.  Performing a Risk and Privacy Assessment & Threat Model on your applications even in a small way can help you organize this process. These are the areas to pay attention to when coding: Authentication & Authorization Logging & Auditing Event Handling Session and State Management Encryption Links requested Slides Books The Security Development Lifecycle: SDL: A Process for Developing Demonstrably More Secure Software Threat Modeling Writing Secure Code The Web Application Hackers Handbook  Secure Programming with Static Analysis   Other Resources: OWASP OWASP Top 10 OWASP WebScarab OWASP WebGoat Internet Storm Center Web Application Security Consortium Events: OWASP AppSec 2011 in Minneapolis

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• PanelCollection Confusion ... or, what is an event root ?

  - by frank.nimphius

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A command button added to the toolbar of a Panel Collection component does not cause field validation in a form when pressed. While this appears confusing it works as designed. Instead of a full page re-rendering, ADF Faces events and components can trigger partial page refresh, in which only portions of a page are refresh upon a request. In addition, some components - including the af:popup and af:subForm - represent event roots. Event roots don't propagated event notification outside of the component tag boundary, which means that the ADF Faces lifecycle only executed on components that are children of the event root component. The PanelCollection component is an event root and therefore only validates and refreshes data of its child components.

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• Financial institutions build predictive models using Oracle R Enterprise to speed model deployment

  - by Mark Hornick

  See the Oracle press release, Financial Institutions Leverage Metadata Driven Modeling Capability Built on the Oracle R Enterprise Platform to Accelerate Model Deployment and Streamline Governance for a description where a "unified environment for analytics data management and model lifecycle management brings the power and flexibility of the open source R statistical platform, delivered via the in-database Oracle R Enterprise engine to support open standards compliance." Through its integration with Oracle R Enterprise, Oracle Financial Services Analytical Applications provides "productivity, management, and governance benefits to financial institutions, including the ability to: Centrally manage and control models in a single, enterprise model repository, allowing for consistent management and application of security and IT governance policies across enterprise assets Reuse models and rapidly integrate with applications by exposing models as services Accelerate development with seeded models and common modeling and statistical techniques available out-of-the-box Cut risk and speed model deployment by testing and tuning models with production data while working within a safe sandbox Support compliance with regulatory requirements by carrying out comprehensive stress testing, which captures the effects of adverse risk events that are not estimated by standard statistical and business models. This approach supplements the modeling process and supports compliance with the Pillar I and the Internal Capital Adequacy Assessment Process stress testing requirements of the Basel II Accord Improve performance by deploying and running models co-resident with data. Oracle R Enterprise engines run in database, virtually eliminating the need to move data to and from client machines, thereby reducing latency and improving security"

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• Introduction to Oracle ADF

  - by Arda Eralp

  The Oracle Application Development Framework (Oracle ADF) is an end-to-end application framework that builds on Java Platform, Enterprise Edition (Java EE) standards and open-source technologies. You can use Oracle ADF to implement enterprise solutions that search, display, create, modify, and validate data using web, wireless, desktop, or web services interfaces. Because of its declarative nature, Oracle ADF simplifies and accelerates development by allowing users to focus on the logic of application creation rather than coding details. Used in tandem, Oracle JDeveloper 11g and Oracle ADF give you an environment that covers the full development lifecycle from design to deployment, with drag-and-drop data binding, visual UI design, and team development features built in. In line with community best practices, applications you build using the Fusion web technology stack achieve a clean separation of business logic, page navigation, and user interface by adhering to a model-view-controller architecture. MVC architecture: The model layer represents the data values related to the current page The view layer contains the UI pages used to view or modify that data The controller layer processes user input and determines page navigation The business service layer handles data access and encapsulates business logic Each ADF module fits in the Fusion web application architecture. The core module in the framework is ADF Model, a data binding facility. The ADF Model layer enables a unified approach to bind any user interface to any business service, without the need to write code. The other modules that make up a Fusion web application technology stack are: ADF Business Components, which simplifies building business services. ADF Faces rich client, which offers a rich library of AJAX-enabled UI components for web applications built with JavaServer Faces (JSF). ADF Controller, which integrates JSF with ADF Model. The ADF Controller extends the standard JSF controller by providing additional functionality, such as reusable task flows that pass control not only between JSF pages, but also between other activities, for instance method calls or other task flows.

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• Join the Customer Experience Revolution

  - by Divya Malik

  By Suzy Meriwhether Customers want simple, consistent, and relevant experiences across all touchpoints and devices. Creating a great customer experience means delivering these qualities consistently over time across the entire customer lifecycle and enable businesses to attract more, retain more and sell more. Exceptional customer experiences create the loyalty, advocacy, and repeat business that drives success. Most successful companies would say that they try to create a good customer experience and have already invested in the systems, people, and training to develop it. So what’s missing? Why is it so much more difficult to meet customer expectations every day, in every way? How can you learn more? Join Oracle for a Live Event: Customer Experience Online Forum Participate in the Customer Experience Online Forum to hear from Bruce Temkin, a leading expert in customer experience, Anthony Lye, SVP of Oracle CRM, Marriott International, Nikon and other thought leaders to learn about the ROI of customer experience, what strategies leading brands use to win over customers, and how Oracle solutions can help you succeed in the Experience Revolution. I encourage you to register now for the half-day live event.

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• PeopleSoft and PeopleTools at Oracle OpenWorld 2012

  - by PeopleTools Strategy

  From Jeff Robbins PeopleTools 8.52 Gregory Sawyer October 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Oracle Open World is once again just around the corner.  This is a huge event for Oracle with thousands of individual sessions that cover all sorts of topics.  Here’s a link to a note from Paco Aubrejuan about PeopleSoft’s plans for this year’s conference: [link: http://www.oracle.com/us/industries/utilities/pfst-oow12-letter-1841052.pdf] Each year, PeopleTools sessions prove to be among the highest rated and best attended sessions of the conference. Once again we’ve put together a broad program of sessions and a great Hands on Lab, so be sure to use the Open World Schedule Builder to pre-register for the sessions you think will be of greatest value to you: [link: https://www.oracle.com/webapps/token/scheduler] Highlights of our program include: · Customer success with PeopleTools 8.52 · Great new features of the upcoming PeopleTools 8.53 · PeopleSoft’s new mobile solutions · Innovative technologies for your PeopleSoft system: Integration, User Experience, Lifecycle Management and more We’re excited about all that we have planned and look forward to seeing you there.  Stop by the DEMOGrounds to ask questions, see new features or just say hello. See you all there Jeff

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• Oracle Customer Experience events in EMEA: Empowering People, Powering Brands

  - by Richard Lefebvre

  What makes for an exceptional customer experience? What are the organizational, technical and mindset prerequisites for making it a reality? And how ca a company sustain it? => Join one of the following Oracle's Customer Experience events (open to partners and customers) accross Europe <= Amsterdam - 27th September 2012  Milano - 27th September 2012 Madrid - 10th October 2012 London - 18th October 2012 Paris - 25th October (link to registration to be open soon) Other dates & locations to be relased -> Gain insight on what challenges must be addressed and how CX solutions can help deliver great customer experiences across the customer lifecycle and every interaction point. -> Learn how customer experience drives measurable business value by accelerating new customer acquisition, maximizing customer retention, improving operational efficiency and increasing total sales. This is your chance to transition your customer experience management strategies into the 21st century to create tomorrow's experiences today. This interactive event will deliver you the opportunity to learn from and network with your peers and experts.

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• When to use each user research method

  - by user12277104

  There are a lot of user research methods out there, but sometimes we get stuck in a rut, conducting all formative usability testing before coding, or running surveys to gather satisfaction data. I'll be the first to admit that it happens to me, but to get out of a rut, it just takes a minute to look at where I am in the design & development cycle, what kind(s) of data I need, and what methods are available to me. We need reminders, or refreshers, every once in a while. One tool I've found useful is a graphic organizer that I created many years ago. It's been through several revisions, as I've adapted it to the product cycles of the places I've worked, changed my mind about how to categorize it, and added methods that I've used or created over time. I shared a version of this table at the 2012 International UPA conference, and I was contacted by someone yesterday who wanted to use it in a university course on user-center design. I was flattered at the the thought, but embarrassed, because I was sure it needed updating -- that was a year ago, after all. But I opened it today, and really, there's not much I'd change -- sure, I could add some nuance regarding what types of formative testing, such as modality (remote, unmoderated remote, or in-person) or flavor of testing (RITE, RITE-Krug, comparative, performance), but I think it's pretty much ok as is. Click on the image below, to get the full-size PDF. And whether it's entirely "right" or "wrong" isn't the whole value of looking at these methods across the product lifecycle. The real value lies in the reminder that I have options. And what those options are change as the field changes, so while I don't expect this graphic to have an eternal shelf life, it's still ok a year after I last updated it. That said, if you find something missing or out of place, let me know :) 

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• Public Solaris/SPARC roadmap until 2015

  - by Karim Berrah

  It now public, and give you a nice overview on what's going on, where Oracle is going with Solaris and SPARC processors. It's now available from here. What can we lean from this roadmap ? well, if you look carefully: Oracle is announcing Solaris 11 this year. The release date should be ... check OOW11 Solaris 10 updates should still be released in 2012 (remember, released in 2005). Check the Solaris lifecycle to understand how long is Solaris to stay side by side with Solaris 11. in 2011, a great 3x Single Strand improvement for the T-Series. Some thing great under preparation. Probably revealed at Oracle Open World 2011. Good news for ISVs ! in 2012, a great 6x Troughput improvement for the M-Serie ! How can this be done ? .... Nearly everything on the SPARC/SOLARIS level is said through the public roadmap,but as you know the evil is in the details ;)

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• A few tips on deploying Secure Enterprise Search with PeopleSoft

  - by Matthew Haavisto

  Oracle's Secure Enterprise Search is part of PeopleSoft now.  It is provided as part of the Peopltools platform as an appliance, and is used with applications starting with release 9.2.  Secure Enterprise Search is a rich and powerful search product that can enhance search and navigation in PeopleSoft applications.  It also provides useful features like facets and filtering that are common in consumer search engines.Several questions have arisen about the deployment of SES and how to administer it and insure optimum performance.  People have also asked about what versions are supported on various platforms.  To address the most common of these questions, we are posting this list of tips.Platform SupportSES 11.1.2.2 does not support some of the platforms supported by PeopleTools, such as Windows 2012 and AIX 7.1. However, PeopleSoft and SES can use different operating system platforms when SES is deployed on a separate machine.SES 11.2.2.2 will have the required platform support for PT 8.53 in the future. We are planning to certify PT 8.53 once the testing is complete in 8.54 development and all platform support is released for 11.2.2.2.ArchitectureWe recommend running SES on a separate machine (from your apps) for two reasons:1.    SES bundles specific WebLogic, Java, and Oracle DB versions and might need different OS patches at a minimum than PeopleSoft. By having SES run on a different machine, these pre-requisites can be managed better through their lifecycle independenly for PeopleSoft and SES.2.    SES is resource intensive - it runs it's own WebLogic and Oracle database. By having SES run on its own machine, sufficient resources can be allocated to SES and free the PeopleSoft servers from impacts of SES load patterns.We will be providing a comprehensive red paper covering PeopleSoft/SES administration in the near future, but until that is published, we'll post tips on this blog.

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• Enterprise Manager 12c Grand Tour Customer/Partner Workshop

  - by mseika

  EMEA | Customer/Partner Workshop EMEA Oracle Solution Centre Enterprise Manager 12c Grand Tour Customer/Partner Workshop em.us.oracle.com On the WebSales ToolsCollateral Enterprise Manager 12c Grand Tour Customer/Partner Workshop The EMEA OSC is hosting a one day Customer/Partner Oracle Enterprise Manager 12c Grand Tour workshop in Thames Valley Park, Reading, UK on 31 Oct and 01 Nov 2012. The Workshop gives attendees a good insight into the latest release by highlighting several new functional areas of the product. The format of the day will provide opportunity for discussion as well as a number of presentations and exercises covering: EM User Interface Monitoring and Framework Database Lifecycle Management Database Management Middleware Management Using comprehensive workbooks attendees will be able to follow step-by-step instructions, with OSC SME's being on hand for any questions, to gain ‘hands on’ experience of EM12c functionality. Logistics Dates31 Oct and 01 Nov 2012 Time10:00 - 16:00 LocationOracle Solution Center, Oracle 520 Thames Valley Park, Reading, RG6 1RA Space is limited. If you have a customer/partner who would like to attend please register their details: For Wed 31 Oct 2012 REGISTER For Thu 01 Nov 2012REGISTER . Please note that this workshop is ONLY for customers/partners and seats will not be allocated to Oracle employees.

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• Balancing dependency injection with public API design

  - by kolektiv

  I've been contemplating how to balance testable design using dependency injection with providing simple fixed public API. My dilemma is: people would want to do something like var server = new Server(){ ... } and not have to worry about creating the many dependencies and graph of dependencies that a Server(,,,,,,) may have. While developing, I don't worry too much, as I use an IoC/DI framework to handle all that (I'm not using the lifecycle management aspects of any container, which would complicate things further). Now, the dependencies are unlikely to be re-implemented. Componentisation in this case is almost purely for testability (and decent design!) rather than creating seams for extension, etc. People will 99.999% of the time wish to use a default configuration. So. I could hardcode the dependencies. Don't want to do that, we lose our testing! I could provide a default constructor with hard-coded dependencies and one which takes dependencies. That's... messy, and likely to be confusing, but viable. I could make the dependency receiving constructor internal and make my unit tests a friend assembly (assuming C#), which tidies the public API but leaves a nasty hidden trap lurking for maintenance. Having two constructors which are implicitly connected rather than explicitly would be bad design in general in my book. At the moment that's about the least evil I can think of. Opinions? Wisdom?

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• Aberdeen 10/25 Webcast: Service Excellence and the Path to Business Transformation

  - by Charles Knapp

  The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer expectations, rapidly evolving technologies, increased competition, and increased compliance and regulatory mandates. Yet many organizations have embraced these challenges by investing in and transforming customer service to evolve, differentiate, and thrive under current constraints. What is their secret? Transforming Support Centers into Profit Centers According to the recent Aberdeen research report, “Service Excellence and the Path to Business Transformation”, service is now viewed as a strategic profit center at nearly 70% of organizations. As customers demand improved service, in terms of speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving better revenue and margin growth rates.  Don't miss this opportunity to learn how to transform to provide the next generation of service offerings. Click here to register now for the webcast and download a complimentary copy of this informative new research paper.

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• Two Cloudy Observations from Oracle OpenWorld

  - by GeneEun

  Now that the dust has settled from another amazing Oracle OpenWorld, I wanted to reflect back on a couple of key observations I made during the event. First, it was pretty clear that Cloud was again a big deal at this year's conference. Yes, the Oracle Database 12c announcement was also huge, but for most it was hard to not notice that Oracle continues to be "all-in" with respect to cloud computing. Just to give you an idea of the emphasis on Cloud, there were over 300 Cloud-related sessions at this year's OpenWorld. If you caught some of the demo booths in the Oracle Red Lounge, then you saw some of the great platform, application, and social services that are now part of Oracle Cloud, as well as numerous demos of private cloud products that Oracle offers. Second, during Thomas Kurian's keynote presentation on Oracle Cloud, he announced the Preview Availability of a new service called Oracle Developer Cloud Service. This new platform service will provide developers with instant access to environments to better manage the application development lifecycle in the cloud. It provides development project teams access to favorite tools like Hudson, Git, Github, wikis, and tasks to help make innovation faster, more collaborative, and more effective. There's also integration with IDEs like Eclipse, NetBeans, and JDeveloper. If you're a developer, it's an awesome addition to Oracle Cloud's platform services! Want more details about Oracle Developer Cloud Service? Click here.

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• Fusion CRM Release 7 RCDs and TOIs Now Available!

  - by Richard Lefebvre

  Fusion CRM Release 7 Release Content Documents (RCD) and Transfer of Information (TOI) presentations are now available. In addition, you can find 245 new or changed product features for Release 7 on Oracle Product Features. All the new RCDs and TOIs can be found on the Fusion Learning Center: Customer Relationship Management TOIs - Customer Center, Define Segmentation Strategy, Enterprise Contracts, Oracle Social Network, Sales, and Territory Management Business Process Model (BPM) RCDs - Customer Service, Marketing, Order Fulfillment, and Sales Financials BPM RCDs - Asset Lifecycle Management, Cash and Treasury Management, and Financial Control and Reporting Human Capital Management TOIs - Workforce Development, Compensation, Benefits, Worker Performance, Workforce Profiles, Enterprise Structures, Talent Review, Manage Transaction and Batch Processing, Delete HCM Storage Data, and Load Batch Data BPM RCDs - Compensation Management, Enterprise Information Management, Workforce Deployment, and Workforce Development Procurement TOI - Requisitions BPM RCD - Procurement Project Portfolio Management TOIs - Project Resources, Evaluate and Assign Resources, Maintain Resource Assignments, Manage Resource Demand, Manage Resource Supply, Manage Resource Utilization and Analytics, Project Management, Set Up Project Management BPM RCD - Project Management Supply Chain Management TOIs - Manage New Product Definition and Approval, Manage Product Change Orders, Product Hub, Define Item Class BPM RCDs - Materials Management and Logistics, Product Management and Supply Chain Planning Partners and customers can access the content from the following locations: Partner access: BPM RCDs and TOIs Oracle Partner Network Fusion Learning Center New Feature RCDs Oracle Product Features Customer access: TOIs My Oracle Support (Note:1528594.1) BPM RCDs My Oracle Support (Note:1559828.1) New Feature RCDs Oracle Product Features

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• Slap the App on the VM for every private cloud solution! Really ?

  - by Anand Akela

  One of the key attractions of the general session "Managing Enterprise Private Cloud" at Oracle OpenWorld 2012 was an interactive role play depicting how to address some of the key challenges of planning, deploying and managing an enterprise private cloud. It was a face-off between Don DeVM, IT manager at a fictitious enterprise 'Vulcan' and Ed Muntz, the Enterprise Manager hero .   Don DeVM is really excited about the efficiency and cost savings from virtualization. The success he enjoyed from the infrastructure virtualization made him believe that for all cloud service delivery models ( database, testing or applications as-a-service ), he has a single solution - slap the app on the VM and here you go . However, Ed Muntz believes in delivering cloud services that allows the business units and enterprise users to manage the complete lifecycle of the cloud services they are providing, for example, setting up cloud, provisioning it to users through a self-service portal ,  managing and tuning the performance, monitoring and applying patches for database or applications. Watch the video of the face-off , see how Don and Ed address some of the key challenges of planning, deploying and managing an enterprise private cloud and be the judge ! ?

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• Why should I use MSBuild instead of Visual Studio Solution files?

  - by Sid

  We're using TeamCity for continuous integration and it's building our releases via the solution file (.sln). I've used Makefiles in the past for various systems but never msbuild (which I've heard is sorta like Makefiles + XML mashup). I've seen many posts on how to use msbuild directly instead of the solution files but I don't see a very clear answer on why to do it. So, why should we bother migrating from solution files to an MSBuild 'makefile'? We do have a a couple of releases that differ by a #define (featurized builds) but for the most part everything works. The bigger concern is that now we'd have to maintain two systems when adding projects/source code. UPDATE: Can folks shed light on the lifecycle and interplay of the following three components? The Visual Studio .sln file The many project level .csproj files (which I understand an "sub" msbuild scripts) The custom msbuild script Is it safe to say that the .sln and .csproj are consumed/maintained as usual from within the Visual Studio IDE GUI while the custom msbuild script is hand-written and usually consumes the already existing individual .csproj "as-is"? That's one way I can see reduce overlap/duplicate in maintenance... Would appreciate some light on this from other folks' operational experience

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• ADF & Fusion Development Webcast–December 11th 2012

  - by JuergenKress

  Get up to date and learn everything you wanted to know about Oracle ADF & Fusion Development plus live Q&A chats with Oracle technical staff. Oracle Application Development Framework (ADF) is the standards based, strategic framework for Oracle Fusion Applications and Oracle Fusion Middleware. Oracle ADF's integration with the Oracle SOA Suite, Oracle WebCenter and Oracle BI creates a complete productive development platform for your custom applications. Join us at this FREE virtual event and learn the latest in Fusion Development including: Is Oracle ADF development faster and simpler than Forms, Apex or .Net? Mobile Application Development with ADF Mobile Oracle ADF development with Eclipse Oracle WebCenter Portal and ADF Development Application Lifecycle Management with ADF Building Process Centric Applications with ADF and BPM Oracle Business Intelligence and ADF Integration Live Q&A chats with Oracle technical staff Developer lead, manager or architect – this event has something for everyone. Don't miss this opportunity. For details and registration please click here. View Session Abstracts We look forward to welcoming you at this free event! December 11th, 2012 9:00 – 13:00 GMT & 10:00 – 14:00 CET & 12:00 – 16:00 AST & 13:00 – 17:00 MSK & 14:30 – 18:30 IST WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: ADF,ADF training,Fusion Developer day,webcast,WebLogic Specialization,WebLogic Community,Oracle,OPN,Jürgen Kress

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• ODBC in SSIS 2012

  - by jamiet

  In August 2011 the SQL Server client team published a blog post entitled Microsoft is Aligning with ODBC for Native Relational Data Access in which they basically said "OLE DB is the past, ODBC is the future. Deal with it.". From that blog post:We encourage you to adopt ODBC in the development of your new and future versions of your application. You don’t need to change your existing applications using OLE DB, as they will continue to be supported on Denali throughout its lifecycle. While this gives you a large window of opportunity for changing your applications before the deprecation goes into effect, you may want to consider migrating those applications to ODBC as a part of your future roadmap.I recently undertook a project using SSIS2012 and heeded that advice by opting to use ODBC Connection Managers rather than OLE DB Connection Managers. Unfortunately my finding was that the ODBC Connection Manager is not yet ready for primetime use in SSIS 2012. The main issue I found was that you can't populate an Object variable with a recordset when using an Execute SQL Task connecting to an ODBC data source; any attempt to do so will result in an error:"Disconnected recordsets are not available from ODBC connections." I have filed a bug on Connect at ODBC Connection Manager does not have same funcitonality as OLE DB. For this reason I strongly recommend that you don't make the move to ODBC Connection Managers in SSIS just yet - best to wait for the next version of SSIS before doing that.I found another couple of issues with the ODBC Connection Manager that are worth keeping in mind:It doesn't recognise System Data Source Names (DSNs), only User DSNs (bug filed at ODBC System DSNs are not available in the ODBC Connection Manager)  UPDATE: According to a comment on that Connect item this may only be a problem on 64bit.In the OLE DB Connection Manager parameter ordinals are 0-based, in the ODBC Connection Manager they are 1-based (oh I just can't wait for the upgrade mess that ensues from this one!!!)You have been warned!@jamiet

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