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• Not Dead, Just Busy

  - by MOSSLover

  So I didn’t die in a freak smelting accident yet, but I have been dealing with a lot of different things.  I had to take a bit of a break to deal with the cat death issue.  I am not fully recovered, because well it just happened a few months ago.  It kind of sucked.  Plus the apartment feels a lot bigger. Then you have the whole New York Comic Con thing where I had to plan some cosplay costumes.  I have been trying to find time to hang out with friends and have a social life.  That plus I built an entire presentation for iOS development for New York Code Camp.  I am also planning a couple MS Community dinners (namely one a week from Tuesday) plus a give camp.  I am also planning a vacation around SPS UK plus I will be at SPC.  Life is just incredibly hectic and when you factor in dating to the mix it’s gotten insane to the point where some day I just have to go dark.  Hence the lack of blogging.  I am just trying to keep up with everything and everyone without losing myself. If you guys will be at SPC or SPS UK I will be at both places this year.  Stop by the Planet Technologies booth and see me or I’ll be around somewhere.  I am really sorry if I don’t remember you from an event or if you are someone following me on twitter.  I am trying to get better at the mnemonic memory devices, but I think things broke down around the 47th event I attended or spoke at or something to that nature.  If anyone wants to talk to Cathy, Lori, or I about Women in SharePoint definitely find us at the event.  Anyway good night and good luck guys.  I promise to check back at least once before the year ends.  In the meantime twitter stalking is always possible.  Sometimes I even respond back. Technorati Tags: SPC,SPS UK,NYCC,NYC Code Camp,MOSSLover

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• Why does my MySQL remote-connection fail (VLAN)?

  - by Johannes Nielsen

  ubuntu-community! Again I have a problem with my special friend MySQL :D I have got two servers - a database-server and a web-server - who are connected via VLAN. Now I want the web-server to have remote access to the database-server's MySQL. So I created the user user in mysql.user. user's Host is xxx.yyy.zzz.9 which is the internal IP-address of the web-server. xxx.yyy.zzz.0 is the network. I also created user with Host % . As long as I use MySQL on the database-server logging in as user, everything works fine. But trying to log in as user from xxx.yyy.zzz.9 using mysql -h xxx.yyy.zzz.8 -u user -p (where xxx.yyy.zzz.8 is the database-server's internal IP), I get ERROR 2003 (HY000): Can't connect to MySQL server on 'xxx.yyy.zzz.8' (110) So I tried to activate Bind-Address in the my.cnf file. Well, if I use xxx.yyy.zzz.8, nothing changes. But if I try xxx.yyy.zzz.9 and try to restart MySQL, I get mysql stop/waiting start: Job failed to start I checked the log files and found - nothing. The database-server's MySQL doesn't even register, that the web-server tries to connect remotely. My idea is, that maybe I didn't configure the VLAN properley, even though I asked someone who actually knows such stuff and he told me, I did everything right. What I wrote into /etc/networking/interfaces is: #The VLAN auto eth1 iface eth1 inet static address xxx.yyy.zzz..8 netmask 255.255.255.0 network xxx.yyy.zzz.0 broadcast xxx.yyy.zzz.255 mtu 1500 ifconfig returns eth1 Link encap:Ethernet HWaddr xxxxxxxxxxxxxx inet addr:xxx.yyy.zzz.8 Bcast:xxx.yyy.zzz.255 Mask:255.255.255.0 inet6 addr: xxxxxxxxxxxxxxx/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:241146 errors:0 dropped:0 overruns:0 frame:0 TX packets:9765 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:17825995 (17.8 MB) TX bytes:566602 (566.6 KB) Memory:fb900000-fb920000 for the eth1, what is, what I configured. (This is for the database-server, the web-server looks similar). ethtool eth1 returns: Settings for eth1: Supported ports: [ TP ] Supported link modes: 10baseT/Half 10baseT/Full 100baseT/Half 100baseT/Full 1000baseT/Full Supported pause frame use: No Supports auto-negotiation: Yes Advertised link modes: 10baseT/Half 10baseT/Full 100baseT/Half 100baseT/Full 1000baseT/Full Advertised pause frame use: No Advertised auto-negotiation: Yes Speed: 100Mb/s Duplex: Full Port: Twisted Pair PHYAD: 1 Transceiver: internal Auto-negotiation: on MDI-X: Unknown Supports Wake-on: d Wake-on: d Current message level: 0x00000003 (3) drv probe Link detected: yes (This is for the database-server, the web-server looks similar). Actually I think, everything is right, but it still doesn't work. Is there someone with an idea? EDIT: I commented ou Bind-Address in my.cnf after it didn't work.

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• Difference between Website and Web Application in ASP.NET

  - by SAMIR BHOGAYTA

  Web site in Visual Studio 2005: A web site is just a group of all files in a folder and sub folders. There is no project file. All files under the specific folder - including your word documents, text files, images etc are part of the web site. You have to deploy all files including source files (unless you pre compile them) to the server. Files are compiled dynamically during run time. To create a "web site", you need to use the menu File New Website You will have the option to choose either one of the following location types: # File System - Allows you to choose a folder to put all the files. # Http - Allows you to choose a virtual directory to put the files. # FTP - Allows you to choose an ftp location. In any of the above cases, no project file is created automatically. Visual Studio considers all files under the folder are part of the web site. There will be no single assembly created and you will nto see a "Bin" folder. The benefits of this model is, you do not need a project file or virtual directory to open a project. It is very handy when you share or download code from the internet. You just need to copy the downloaded code into a folder and you are ready to go! Web Application Project in Visual Studio 2005: Microsoft introduced the "web site" concept where all files under a web site are part of the site, hoping that the development community is going to love that. In fact, this is very usefull to share code. However, they did not consider millions of existing web applications where people are comfortable with the "project" based application. Also, there were lot of web applications where several un wanted files were kept under the web site folder. So, the new model did not work well for them. When people started screaming, Microsoft came up with the answer. On April 7, 2006, they announced "Visual Studio 2005 Web Application Projects" as an Add-On to Visual Studio 2005. This Add-On will allow you to create and use web applications just like the way it used to be in Visual Studio 2003. The Visual Studio 2005 Web Application Project model uses the same project, build and compilation method as the Visual Studio .NET 2003 web project model. All code files within the project are compiled into a single assembly that is built and copied in the Bin directory. All files contained within the project are defined within a project file (as well as the assembly references and other project meta-data settings). Files under the web's file-system root that are not defined in the project file are not considered part of the web project.

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• Executable Resumes

  - by Liam McLennan

  Over the past twelve months I have been thinking a lot about executable specifications. Long considered the holy grail of agile software development, executable specifications means expressing a program’s functionality in a way that is both readable by the customer and computer verifiable in an automatic, repeatable way. With the current generation of BDD and ATDD tools executable specifications seem finally within the reach of a significant percentage of the development community. Lately, and partly as a result of my craftsmanship tour, I have decided that soon I am going to have to get a job (gasp!). As Dave Hoover describes in Apprenticeship Patters, “you … have mentors and kindred spirits that you meet with periodically, [but] when it comes to developing software, you work alone.” The time may have come where the only way for me to feel satisfied and enriched by my work is to seek out a work environment where I can work with people smarter and more knowledgeable than myself. Having been on both sides of the interview desk many times I know how difficult and unreliable the process can be. Therefore, I am proposing the idea of executable resumes. As a journeyman programmer looking for a fruitful work environment I plan to write an application that demonstrates my understanding of the state of the art. Potential employers can download, view and execute my executable resume and judge wether my aesthetic sensibility matches their own. The concept of the executable resume is based upon the following assertion: A line of code answers a thousand interview questions Asking people about their experiences and skills is not a direct way of assessing their value to your organisation. Often it simple assesses their ability to mislead an interviewer. An executable resume demonstrates: The highest quality code that the person is able to produce. That the person is sufficiently motivated to produce something of value in their own time. That the person loves their craft. The idea of publishing a program to demonstrate a developer’s skills comes from Rob Conery, who suggested that each developer should build their own blog engine since it is the public representation of their level of mastery. Rob said: Luke had to build his own lightsaber – geeks should have to build their own blogs. And that should be their resume. In honour of Rob’s inspiration I plan to build a blog engine as my executable resume. While it is true that the world does not need another blog engine it is as good a project as any, it is a well understood domain, and I have not found an existing blog engine that I like. Executable resumes fit well with the software craftsmanship metaphor. It is not difficult to imagine that under the guild system master craftsmen may have accepted journeymen based on the quality of the work they had produced in the past. We now understand that when it comes to the functionality of an application that code is the final arbiter. Why not apply the same rule to hiring?

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• I am receiving a message saying I have duplicate sources but I can't seem to find a duplicate of the line described, any ideas?

  - by David Griffiths

  I receive this meassage when I run sudo apt-get update in the terminal:- Duplicate sources.list entry http://archive.canonical.com/ubuntu/ precise/partner i386 Packages (/var/lib/apt/lists/archive.canonical.com_ubuntu_dists_precise_partner_binary-i386_Packages) So i ran the command gksu gedit /etc/apt/sources.list and checked the source to find there was no duplicate, not that I can see anyway. Here is the source:- # deb cdrom:[Ubuntu 12.04 LTS _Precise Pangolin_ - Release i386 (20120423)]/ precise main restricted deb-src http://archive.ubuntu.com/ubuntu precise main restricted #Added by software-properties # See http://help.ubuntu.com/community/UpgradeNotes for how to upgrade to # newer versions of the distribution. deb http://gb.archive.ubuntu.com/ubuntu/ precise main restricted deb-src http://gb.archive.ubuntu.com/ubuntu/ precise restricted main multiverse universe #Added by software-properties ## Major bug fix updates produced after the final release of the ## distribution. deb http://gb.archive.ubuntu.com/ubuntu/ precise-updates main restricted deb-src http://gb.archive.ubuntu.com/ubuntu/ precise-updates restricted main multiverse universe #Added by software-properties ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu ## team. Also, please note that software in universe WILL NOT receive any ## review or updates from the Ubuntu security team. deb http://gb.archive.ubuntu.com/ubuntu/ precise universe deb http://gb.archive.ubuntu.com/ubuntu/ precise-updates universe ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu ## team, and may not be under a free licence. Please satisfy yourself as to ## your rights to use the software. Also, please note that software in ## multiverse WILL NOT receive any review or updates from the Ubuntu ## security team. deb http://gb.archive.ubuntu.com/ubuntu/ precise multiverse deb http://gb.archive.ubuntu.com/ubuntu/ precise-updates multiverse ## N.B. software from this repository may not have been tested as ## extensively as that contained in the main release, although it includes ## newer versions of some applications which may provide useful features. ## Also, please note that software in backports WILL NOT receive any review ## or updates from the Ubuntu security team. deb http://gb.archive.ubuntu.com/ubuntu/ precise-backports main restricted universe multiverse deb-src http://gb.archive.ubuntu.com/ubuntu/ precise-backports main restricted universe multiverse #Added by software-properties deb http://security.ubuntu.com/ubuntu precise-security main restricted deb-src http://security.ubuntu.com/ubuntu precise-security restricted main multiverse universe #Added by software-properties deb http://security.ubuntu.com/ubuntu precise-security universe deb http://security.ubuntu.com/ubuntu precise-security multiverse ## Uncomment the following two lines to add software from Canonical's ## 'partner' repository. ## This software is not part of Ubuntu, but is offered by Canonical and the ## respective vendors as a service to Ubuntu users. deb http://archive.canonical.com/ubuntu precise partner # deb-src http://archive.canonical.com/ubuntu precise partner ## Uncomment the following two lines to add software from Ubuntu's ## 'extras' repository. ## This software is not part of Ubuntu, but is offered by third-party ## developers who want to ship their latest software. # deb http://extras.ubuntu.com/ubuntu precise main # deb-src http://extras.ubuntu.com/ubuntu precise main deb http://repository.spotify.com stable non-free I can see there are two lines of deb http://archive.canonical.com/ubuntu precise partner but one has #deb-src at the beginning of it. Hashed out no? I'm quite new to linux OS and have little to none sourced editing skills so any help would be most appreciated. Thank you:)

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• 2 Days to Go before MySQL Connect - Focus on Hands-On Labs

  - by Bertrand Matthelié

  72 1024x768 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The Oracle MySQL team is very eager to meet all MySQL community members, users, customers and partners gathering this weekend in San Francisco for MySQL Connect! Eight different Hands-On Labs will give you the opportunity to get hands-on experience on the following topics. All taking place in Plaza Room A. Saturday: 11.30 amDeveloping Applications with MySQL and Java—Mark Matthews, Oracle 1.00 pm (2.5 hours long)Getting Started with MySQL—Gillian Gunson and Alfredo Kojima, Oracle 4.00 pmGetting Started with MySQL Cluster—Santo Leto, Oracle 5.30 pmImproving Performance with the MySQL Performance Schema—Jesper Krogh, Oracle Sunday: 10.15 am (2.5 hours long) Focus on MySQL Replication—Sven Sandberg and Luis Soares, Oracle 1.15 pm MySQL Utilities—Charles Bell, Oracle 2.45 pm Performance Tuning with MySQL Enterprise Monitor—Mark Matthews, Oracle 4.15 pm MySQL Security: Authentication and Audit—Jonathon Coombes, Oracle Not registered yet? You can still save US$ 300 off the on-site fee! Attending Oracle openWorld or JavaOne? Add MySQL Connect to your registration for only US$100! Register Now!

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• on coding style

  - by user12607414

  I vastly prefer coding to discussing coding style, just as I would prefer to write poetry instead of talking about how it should be written. Sometimes the topic cannot be put off, either because some individual coder is messing up a shared code base and needs to be corrected, or (worse) because some officious soul has decided, "what we really need around here are some strongly enforced style rules!" Neither is the case at the moment, and yet I will venture a post on the subject. The following are not rules, but suggested etiquette. The idea is to allow a coherent style of coding to flourish safely and sanely, as a humane, inductive, social process. Maxim M1: Observe, respect, and imitate the largest-scale precedents available. (Preserve styles of whitespace, capitalization, punctuation, abbreviation, name choice, code block size, factorization, type of comments, class organization, file naming, etc., etc., etc.) Maxim M2: Don't add weight to small-scale variations. (Realize that Maxim M1 has been broken many times, but don't take that as license to create further irregularities.) Maxim M3: Listen to and rely on your reviewers to help you perceive your own coding quirks. (When you review, help the coder do this.) Maxim M4: When you touch some code, try to leave it more readable than you found it. (When you review such changes, thank the coder for the cleanup. When you plan changes, plan for cleanups.) On the Hotspot project, which is almost 1.5 decades old, we have often practiced and benefited from such etiquette. The process is, and should be, inductive, not prescriptive. An ounce of neighborliness is better than a pound of police-work. Reality check: If you actually look at (or live in) the Hotspot code base, you will find we have accumulated many annoying irregularities in our source base. I suppose this is the normal condition of a lived-in space. Unless you want to spend all your time polishing and tidying, you can't live without some smudge and clutter, can you? Final digression: Grammars and dictionaries and other prescriptive rule books are sometimes useful, but we humans learn and maintain our language by example not grammar. The same applies to style rules. Actually, I think the process of maintaining a clean and pleasant working code base is an instance of a community maintaining its common linguistic identity. BTW, I've been reading and listening to John McWhorter lately with great pleasure. (If you end with a digression, is it a tail-digression?)

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• SQL SERVER – OLEDB – Link Server – Wait Type – Day 23 of 28

  - by pinaldave

  When I decided to start writing about this wait type, the very first question that came to my mind was, “What does ‘OLEDB’ stand for?” A quick search on Wikipedia tells me that OLEDB means Object Linking and Embedding Database. (How many of you knew this?) Anyway, I found it very interesting that this wait type was in one of the top 10 wait types in many of the systems I have come across in my performance tuning experience. Books On-Line: ????OLEDB occurs when SQL Server calls the SQL Server Native Client OLE DB Provider. This wait type is not used for synchronization. Instead, it indicates the duration of calls to the OLE DB provider. OLEDB Explanation: This wait type primarily happens when Link Server or Remove Query has been executed. The most common case wherein this wait type is visible is during the execution of Linked Server. When SQL Server is retrieving data from the remote server, it uses OLEDB API to retrieve the data. It is possible that the remote system is not quick enough or the connection between them is not fast enough, leading SQL Server to wait for the result’s return from the remote (or external) server. This is the time OLEDB wait type occurs. Reducing OLEDB wait: Check the Link Server configuration. Checking Disk-Related Perfmon Counters Average Disk sec/Read (Consistent higher value than 4-8 millisecond is not good) Average Disk sec/Write (Consistent higher value than 4-8 millisecond is not good) Average Disk Read/Write Queue Length (Consistent higher value than benchmark is not good) At this point in time, I am not able to think of any more ways on reducing this wait type. Do you have any opinion about this subject? Please share it here and I will share your comment with the rest of the Community, and of course, with due credit unto you. Please read all the post in the Wait Types and Queue series. Note: The information presented here is from my experience and there is no way that I claim it to be accurate. I suggest reading Book OnLine for further clarification. All the discussion of Wait Stats in this blog is generic and varies from system to system. It is recommended that you test this on a development server before implementing it to a production server. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Wait Stats, SQL Wait Types, T SQL, Technology

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• Macbook Pro 13" Retina (10,2): Keyboard and Touchpad don't work correcltly

  - by Dirk

  I'm dealing with Ubuntu since about 5 years and installed it on several laptops. Now I'm stuck when trying to install Ubuntu 12.04.1 on a brand new Macbook Pro 13" Retina (10,2). I sucessfully can start Ubuntu from an USB stick, the Ubuntu desktop is visible, a mouse cursor is visible. But there is no respond to keyboard or touchpad input. So I cannot really install Ubuntu on the Macbook. The details of my approach: Prepare an empty USB stick Download "ISO 2 USB EFI Booter for Mac" and copy the file bootX64.efi to the USB drive as /efi/boot/bootX64.efi. Download Ubuntu 12.04.1 Desktop for Mac from http://cdimage.ubuntu.com/releases/1-amd64+mac.iso and copy the iso the USB drive as /efi/boot/boot.iso Put the USB stick into the Macbook Press and hold the "alt" button while switching the Macbook on Select "EFI Boot" from the boot menu that appears and press the Return / Enter key Immediately a black terminal screen appears with the headline "Welcome to the Ubuntu ISO << - EFI booter". 30 seconds later the familiar Ubuntu startup graphics screen is showing. Further 20 seconds later Ubuntu has started and the desktop is visible - in wonderfully fine resolution Now the computer does not respond to any actions on the touchpad nor the keyboard Who did install Ubuntu on this Macbook Pro 13" Retina (10,2) successfully? On this site https://help.ubuntu.com/community/MacBookPro this unit is not listed yet, anyway. Any help would be greatly appreciated! Dirk PS: I could now install ubuntu with an external USB Keyboard/Mouse Set. But now, after showing the grub menu, a kernel panic error appears and booting stops :-/ Seems that the ubuntu images fit not to a macbook pro retina 13" (10,2) yet. PPS: Ok, there are new facts: If I edit the boot options and enter " nomodeset noapic" ubuntu starts and Keyboard and Touchpad work! Now I have to enable WiFi... PPPS: After installing Broadcom firmware from USB Live stick as described in other posts, WiFi was enabled. Then I could update ubuntu normally to 12.10. After this, I must not enter "nomodeset noapic" in the grub menu anymore. Last Thing now is the Touchpad. The driver seems not to be there. The touch pad is only showing as mouse. t.b.c.

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• How can I get my progress reviewed as a solo junior developer

  - by Oliver Hyde

  I am currently working for a 2 person company, as the solo primary developer. My boss gets the clients, mocks up some png design templates and hands them over to me. This system has been working fine and i'm really enjoying it. The types of projects I work on are for small - medium sized businesses and they usually want a CMS system. Developed from scratch i'll build a customised backend for the client to add/edit/remove categories, tags, products etc and then output them to the front end according to the design template handed to me. As time has gone on, the projects have increased in complexity, with shopping cart / ordering features and other common e-commerce type features. Again, this system has been working fine and i'm really enjoying it. My issue is my personal development as a programmer. I spend a lot of my spare time reading programming blogs, checking through stackexchange, reading suggested programming books (currently on 'The Pragmatic Programmer', really good so far), doing brain exercises (lumosity.com and khanacademy math problems), doing lots of physical exercise and other personal development type activities. I can't help but feel though, that I'm missing out on feedback, critique. My boss is great and never holds back on praise in regards to my work, but he unfortunately is either to busy to check my code, or to be honest, I don't think it's one of his specialties and so can't provide feedback. I want to know what i'm doing wrong and what i'm doing right. Should I be putting that much logic in the controller, am I modulating my code enough etc. So what I have done is developed a little 'Family Budgeting' app and tried to do it as cleanly and effectively as I currently know how. What i'm wanting to know is, is there somewhere I can submit this app, and have some seasoned developers provide feedback. It's not just a subsection of my code like 'codereview.stackexchange' appears to require, it's my entire workflow that I want critiqued. I know this is a lot to ask, and I expect the main advice given will be to look for a job within a team, which is certainly something I will look into later down the track, but for now I want to persist with my current employment situation, but just don't want to develop too many bad habits. Let me know if I can provide any further information to help clarify, or if this isn't the right place for this type of question I apologise in advance. Didn't want to use reddit as I felt this community fosters more well thought out responses.

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• Looking for best practice for version numbering of dependent software components

  - by bit-pirate

  We are trying to decide on a good way to do version numbering for software components, which are depending on each other. Let's be more specific: Software component A is a firmware running on an embedded device and component B is its respective driver for a normal PC (Linux/Windows machine). They are communicating with each other using a custom protocol. Since, our product is also targeted at developers, we will offer stable and unstable (experimental) versions of both components (the firmware is closed-source, while the driver is open-source). Our biggest difficulty is how to handle API changes in the communication protocol. While we were implementing a compatibility check in the driver - it checks if the firmware version is compatible to the driver's version - we started to discuss multiple ways of version numbering. We came up with one solution, but we also felt like reinventing the wheel. That is why I'd like to get some feedback from the programmer/software developer community, since we think this is a common problem. So here is our solution: We plan to follow the widely used major.minor.patch version numbering and to use even/odd minor numbers for the stable/unstable versions. If we introduce changes in the API, we will increase the minor number. This convention will lead to the following example situation: Current stable branch is 1.2.1 and unstable is 1.3.7. Now, a new patch for unstable changes the API, what will cause the new unstable version number to become 1.5.0. Once, the unstable branch is considered stable, let's say in 1.5.3, we will release it as 1.4.0. I would be happy about an answer to any of the related questions below: Can you suggest a best practice for handling the issues described above? Do you think our "custom" convention is good? What changes would you apply to the described convention? Thanks a lot for your feedback! PS: Since I'm new here, I can't create new tags (e.g. best-practice). So, I'm wondering if best-pactice is just misspelled or I don't get its meaning.

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• Auto Mocking using JustMock

  - by mehfuzh

  Auto mocking containers are designed to reduce the friction of keeping unit test beds in sync with the code being tested as systems are updated and evolve over time. This is one sentence how you define auto mocking. Of course this is a more or less formal. In a more informal way auto mocking containers are nothing but a tool to keep your tests synced so that you don’t have to go back and change tests every time you add a new dependency to your SUT or System Under Test. In Q3 2012 JustMock is shipped with built in auto mocking container. This will help developers to have all the existing fun they are having with JustMock plus they can now mock object with dependencies in a more elegant way and without needing to do the homework of managing the graph. If you are not familiar with auto mocking then I won't go ahead and educate you rather ask you to do so from contents that is already made available out there from community as this is way beyond the scope of this post. Moving forward, getting started with Justmock auto mocking is pretty simple. First, I have to reference Telerik.JustMock.Container.DLL from the installation folder along with Telerik.JustMock.DLL (of course) that it uses internally and next I will write my tests with mocking container. It's that simple! In this post first I will mock the target with dependencies using current method and going forward do the same with auto mocking container. In short the sample is all about a report builder that will go through all the existing reports, send email and log any exception in that process. This is somewhat my  report builder class looks like: Reporter class depends on the following interfaces: IReporBuilder: used to  create and get the available reports IReportSender: used to send the reports ILogger: used to log any exception. Now, if I just write the test without using an auto mocking container it might end up something like this: Now, it looks fine. However, the only issue is that I am creating the mock of each dependency that is sort of a grunt work and if you have ever changing list of dependencies then it becomes really hard to keep the tests in sync. The typical example is your ASP.NET MVC controller where the number of service dependencies grows along with the project. The same test if written with auto mocking container would look like: Here few things to observe: I didn't created mock for each dependencies There is no extra step creating the Reporter class and sending in the dependencies Since ILogger is not required for the purpose of this test therefore I can be completely ignorant of it. How cool is that ? Auto mocking in JustMock is just released and we also want to extend it even further using profiler that will let me resolve not just interfaces but concrete classes as well. But that of course starts the debate of code smell vs. working with legacy code. Feel free to send in your expert opinion in that regard using one of telerik’s official channels. Hope that helps

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• SQL SERVER – NTFS File System Performance for SQL Server

  - by pinaldave

  Note: Before practicing any of the suggestion of this article, consult your IT Infrastructural Admin, applying the suggestion without proper testing can only damage your system. Question: “Pinal, we have 80 GB of data including all the database files, we have our data in NTFS file system. We have proper backups are set up. Any suggestion for our NTFS file system performance improvement. Our SQL Server box is running only SQL Server and nothing else. Please advise.” When I receive questions which I have just listed above, it often sends me deep thought. Honestly, I know a lot but there are plenty of things, I believe can be built with community knowledge base. Today I need you to help me to complete this list. I will start the list and you help me complete it. NTFS File System Performance Best Practices for SQL Server Disable Indexing on disk volumes Disable generation of 8.3 names (command: FSUTIL BEHAVIOR SET DISABLE8DOT3 1) Disable last file access time tracking (command: FSUTIL BEHAVIOR SET DISABLELASTACCESS 1) Keep some space empty (let us say 15% for reference) on drive is possible (Only on Filestream Data storage volume) Defragement the volume Add your suggestions here… The one which I often get a pretty big debate is NTFS allocation size. I have seen that on the disk volume which stores filestream data, when increased allocation to 64K from 4K, it reduces the fragmentation. Again, I suggest you attempt this after proper testing on your server. Every system is different and the file stored is different. Here is when I would like to request you to share your experience with related to NTFS allocation size. If you do not agree with any of the above suggestions, leave a comment with reference and I will modify it. Please note that above list prepared assuming the SQL Server application is only running on the computer system. The next question does all these still relevant for SSD – I personally have no experience with SSD with large database so I will refrain from comment. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Performance, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• MySQL Connect: Interview with Tomas Ulin

  - by Bertrand Matthelié

  The MySQL Connect conference is taking place September 29-30 in San Francisco. We asked a few questions about the event to Oracle’s VP of MySQL Engineering Tomas Ulin. Hi Tomas, to start with, what is MySQL Connect? A: MySQL Connect is a conference delivered by Oracle, with and for the MySQL Community. We’ll have over 60 technical breakout sessions, Birds-of-a-feather sessions and Hands-On labs running throughout the two days, plus the keynotes. So it’s a fantastic opportunity to learn a huge amount in only two days, and to network with Oracle engineers, users, customers and partners. When will the program be available online? A: The call for papers ended May 6 and we got an amazing response. The content committee has been working hard to build a great program, and the content catalog will be available by mid-June. Will Oracle MySQL engineers developing and supporting the products be there? A: Absolutely. And they’ll be available during the whole conference to answer questions. What do you plan to cover in your keynote? A: That’s a secret...:). Oracle is driving a lot of MySQL innovations and I will spend time on the latest developments, as well as help folks understand where we are going. What should attendees definitely not miss? A: We’ll have so many great sessions that the list could be long…but I also think the Saturday eve reception should not be missed. It’s always a lot of fun to meet so many MySQL users and have passionate discussions in a relaxed setting. What do you personally look forward to? A: Getting to meet the MySQL users and customers is probably most rewarding, as well as getting the chance to showcase the latest and greatest in our MySQL products. The development is so rapid that there are always new and exciting things to talk about. Oh, and I’ve also been told that there will be a game zone including Guitar Hero...:) In summary, why should people attend MySQL Connect? A: During two days, you’ll hang out with MySQL experts. You’ll learn a lot, you’ll meet the Oracle engineers developing and supporting the MySQL products, you’ll hear from customers using MySQL in a wide variety of applications and share your experiences with them, and you’ll have a lot of fun! Thank you Tomas! MySQL Connect registration is open – Register Now and you’ll save US$500 with the early bird discount! Interested in Sponsorship and Exhibit opportunities? You will find more information here.

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• Can a Printer Print White?

  - by Jason Fitzpatrick

  The vast majority of the time we all print on white media: white paper, white cardstock, and other neutral white surfaces. But what about printing white? Can modern printers print white and if not, why not? Read on as we explore color theory, printer design choices, and why white is the foundation of the printing process. Today’s Question & Answer session comes to us courtesy of SuperUser—a subdivision of Stack Exchange, a community-driven grouping of Q&A web sites. Image by Coiote O.; available as wallpaper here. The Question SuperUser reader Curious_Kid is well, curious, about printers. He writes: I was reading about different color models, when this question hit my mind. Can the CMYK color model generate white color? Printers use CMYK color mode. What will happen if I try to print a white colored image (rabbit) on a black paper with my printer? Will I get any image on the paper? Does the CMYK color model have room for white? The Answer SuperUser contributor Darth Android offers some insight into the CMYK process: You will not get anything on the paper with a basic CMYK inkjet or laser printer. The CMYK color mixing is subtractive, meaning that it requires the base that is being colored to have all colors (i.e., White) So that it can create color variation through subtraction: White - Cyan - Yellow = Green White - Yellow - Magenta = Red White - Cyan - Magenta = Blue White is represented as 0 cyan, 0 yellow, 0 magenta, and 0 black – effectively, 0 ink for a printer that simply has those four cartridges. This works great when you have white media, as “printing no ink” simply leaves the white exposed, but as you can imagine, this doesn’t work for non-white media. If you don’t have a base color to subtract from (i.e., Black), then it doesn’t matter what you subtract from it, you still have the color Black. [But], as others are pointing out, there are special printers which can operate in the CMYW color space, or otherwise have a white ink or toner. These can be used to print light colors on top of dark or otherwise non-white media. You might also find my answer to a different question about color spaces helpful or informative. Given that the majority of printer media in the world is white and printing pure white on non-white colors is a specialty process, it’s no surprise that home and (most) commercial printers alike have no provision for it. Have something to add to the explanation? Sound off in the the comments. Want to read more answers from other tech-savvy Stack Exchange users? Check out the full discussion thread here.     

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• Reasons to Use a VM For Development

  - by George Stocker

  Background: I work at a start-up company, where one team uses Virtual Machines to connect to a remote server to do their development, and another team (the team I'm on) uses local IIS/SQL Server 2005/Visual Studio installations to conduct work. Team VM is located about 1000 miles from Team Non-VM, and the servers the VMs run off of are located near Team VM (Latency, for those that are wondering, is about 50ms). A person high in the company is pushing for Team Non-VM to use virtual machines for programming, development, and testing. The latter point we agree on -- we want Virtual Machines to test configurations and various aspects of the web application in a 'clean' state. The Problem: What we don't agree on is having developers using RDP to connect to a desktop remotely that contains Visual Studio, SQL Server, and IIS to do the same development we could do locally on our laptops. I've tried the VM set-up, and besides the color issue, there is a latency issue that is rather noticeable, not to mention that since we're a start-up, a good number of employees work from home on occasion with our work laptops, and this move would cut off the laptops. They'd be turned in. Reasons to Use Remote VMs for Development (Not Testing!): Here are the stated reasons that this person wants us to use VMs: They work for TeamVM. They keep the source code "safe". If we want to work from home, we could just use our home PCs. Licenses (I don't know what the argument is, only that it's been used). Reasons not to use Remote VMs for Development: Here are the stated reasons why we don't want to use VMs: We like working from home. We get a lot done on our own time. We're not going to use our Home PCs to do work related stuff. The Latency is noticeable. Support for the VMs (if they go down, or if we need a new VM) takes a while. We don't have administrative privileges on the VM, and are unable to change settings as needed. What I'm looking for from the community is this: What reasons would you give for not using VMs for development? Keep in mind these are remote VMs -- this isn't a VM running on a local desktop. It's using the laptop (or a desktop) as a thin client for a remote VM. Also, on the other side of the coin: Is there something we're missing that makes VMs more palatable for development? Edit: I think 'safe' is used in term of corporate espionage, or more correctly if the Laptop gets stolen, the person who stole would have access to our source code. The former (as we've pointed out, is always going to be a possibility -- companies stop that with litigation, there isn't a technical solution (so far as I can see)). The latter point is ( though I don't know its usefulness in a corporate scenario) mitigated by Truecrypt'ing the entire volume.

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• Algorithm for spreading labels in a visually appealing and intuitive way

  - by mac

  Short version Is there a design pattern for distributing vehicle labels in a non-overlapping fashion, placing them as close as possible to the vehicle they refer to? If not, is any of the method I suggest viable? How would you implement this yourself? Extended version In the game I'm writing I have a bird-eye vision of my airborne vehicles. I also have next to each of the vehicles a small label with key-data about the vehicle. This is an actual screenshot: Now, since the vehicles could be flying at different altitudes, their icons could overlap. However I would like to never have their labels overlapping (or a label from vehicle 'A' overlap the icon of vehicle 'B'). Currently, I can detect collisions between sprites and I simply push away the offending label in a direction opposite to the otherwise-overlapped sprite. This works in most situations, but when the airspace get crowded, the label can get pushed very far away from its vehicle, even if there was an alternate "smarter" alternative. For example I get: B - label A -----------label C - label where it would be better (= label closer to the vehicle) to get: B - label label - A C - label EDIT: It also has to be considered that beside the overlapping vehicles case, there might be other configurations in which vehicles'labels could overlap (the ASCII-art examples show for example three very close vehicles in which the label of A would overlap the icon of B and C). I have two ideas on how to improve the present situation, but before spending time implementing them, I thought to turn to the community for advice (after all it seems like a "common enough problem" that a design pattern for it could exist). For what it's worth, here's the two ideas I was thinking to: Slot-isation of label space In this scenario I would divide all the screen into "slots" for the labels. Then, each vehicle would always have its label placed in the closest empty one (empty = no other sprites at that location. Spiralling search From the location of the vehicle on the screen, I would try to place the label at increasing angles and then at increasing radiuses, until a non-overlapping location is found. Something down the line of: try 0°, 10px try 10°, 10px try 20°, 10px ... try 350°, 10px try 0°, 20px try 10°, 20px ...

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• No updates in my Raring

  - by zatloukal-frantisek

  Since upgrade from Quantal to raring i am not recieving any updates. For example firefox package - I have version 17 installed and apt-get update && apt-get upgrade does not find updates. And output from show-versions: fanys@fanys-netbook:~$ apt-show-versions firefox firefox 17.0+build2-0ubuntu0.12.10.1 newer than version in archive fanys@fanys-netbook:~$ apt-show-versions unity unity/raring uptodate 6.12.0-0ubuntu1 I tried to remove contents of /var/lib/apt/lists/ and redo package refresh(apt-get update). But still same issue. /etc/apt/sources.list contents: # See http://help.ubuntu.com/community/UpgradeNotes for how to upgrade to # newer versions of the distribution. deb http://cz.archive.ubuntu.com/ubuntu/ raring main restricted deb-src http://cz.archive.ubuntu.com/ubuntu/ raring main restricted ## Major bug fix updates produced after the final release of the ## distribution. deb http://cz.archive.ubuntu.com/ubuntu/ raring-updates main restricted deb-src http://cz.archive.ubuntu.com/ubuntu/ raring-updates main restricted ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu ## team. Also, please note that software in universe WILL NOT receive any ## review or updates from the Ubuntu security team. deb http://cz.archive.ubuntu.com/ubuntu/ raring universe deb-src http://cz.archive.ubuntu.com/ubuntu/ raring universe deb http://cz.archive.ubuntu.com/ubuntu/ raring-updates universe deb-src http://cz.archive.ubuntu.com/ubuntu/ raring-updates universe ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu ## team, and may not be under a free licence. Please satisfy yourself as to ## your rights to use the software. Also, please note that software in ## multiverse WILL NOT receive any review or updates from the Ubuntu ## security team. deb http://cz.archive.ubuntu.com/ubuntu/ raring multiverse deb-src http://cz.archive.ubuntu.com/ubuntu/ raring multiverse deb http://cz.archive.ubuntu.com/ubuntu/ raring-updates multiverse deb-src http://cz.archive.ubuntu.com/ubuntu/ raring-updates multiverse ## N.B. software from this repository may not have been tested as ## extensively as that contained in the main release, although it includes ## newer versions of some applications which may provide useful features. ## Also, please note that software in backports WILL NOT receive any review ## or updates from the Ubuntu security team. deb http://security.ubuntu.com/ubuntu raring-security main restricted deb-src http://security.ubuntu.com/ubuntu raring-security main restricted deb http://security.ubuntu.com/ubuntu raring-security universe deb-src http://security.ubuntu.com/ubuntu raring-security universe deb http://security.ubuntu.com/ubuntu raring-security multiverse deb-src http://security.ubuntu.com/ubuntu raring-security multiverse ## Uncomment the following two lines to add software from Canonical's ## 'partner' repository. ## This software is not part of Ubuntu, but is offered by Canonical and the ## respective vendors as a service to Ubuntu users. deb http://archive.canonical.com/ubuntu raring partner deb-src http://archive.canonical.com/ubuntu raring partner ## This software is not part of Ubuntu, but is offered by third-party ## developers who want to ship their latest software. deb http://extras.ubuntu.com/ubuntu raring main deb-src http://extras.ubuntu.com/ubuntu raring main deb http://cz.archive.ubuntu.com/ubuntu/ raring-proposed main universe restricted multiverse deb http://cz.archive.ubuntu.com/ubuntu/ raring-backports main universe restricted multiverse I have no updates for 4 days of dist-upgrade. There is one package kept in actual version: libexttextcat-data Thanks in advance

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• Oracle VM networking under the hood and 3 new templates

  - by Chris Kawalek

  We have a few cool things to tell you about:  First up: have you ever wondered what happens behind the scenes in the network when you Live Migrate your Oracle VM server workload? Or how Oracle VM implements the network infrastructure you configure through your point & click action in the GUI? Really….how do they do this? For an in-depth view of the Oracle VM for x86 Networking model, Look ‘Under the Hood’ at Networking in Oracle VM Server for x86 with our best practices engineer in a blog post on OTN Garage. Next, making things simple in Oracle VM is what we strive every day to deliver to our user community. With that, we are pleased to bring you updates on three new Oracle Application templates: E-Business Suite 12.1.3 for Oracle ExalogicOracle VM templates for Oracle E-Business Suite 12.1.3 (x86 64-bit for Oracle Exalogic Elastic Cloud) contain all the required elements to create an Oracle E-Business Suite R12 demonstration system on an Exalogic server. You can use these templates to quickly build an EBS 12.1.3 demonstration environment, bypassing the operating system and the software install (via the EBS Rapid Install). For further details, please review the announcement.   JD Edwards EnterpriseOne 9.1 and JD Edwards EnterpriseOne Tools 9.1.2.1 for x86 servers and Oracle Exalogic The Oracle VM Templates for JD Edwards EnterpriseOne provide a method to rapidly install JD Edwards EnterpriseOne 9.1  and Tools 9.1.2.1. The complete stack includes Oracle Database 11g R2 and Oracle WebLogic Server 10.3.5 running on Oracle Linux 5. The templates can be installed to Oracle VM Server for x86 release 3.x and to the Oracle Exalogic Elastic Cloud.  PeopleSoft PeopleTools 8.5.2.10 for Oracle Exalogic This virtual deployment package delivers a "quick start" of PeopleSoft Middle-tier template on Oracle Linux for Oracle Exalogic Elastic Cloud. And last, are you wondering why we talk about “fast”, “rapid” when we refer to using Oracle VM templates to virtualize Oracle applications? Read the Evaluator Group Lab Validation report quantifying speeds of deployment up to 10x faster than with VMware vSphere. Or you can also check out our on demand webcast Quantifying the Value of Application-Driven Virtualization.

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• Too Few Women in IT!

  - by Yolande

  Last year, only 1% of attendees at Devoxx were women . This year, Devoxx addressed the issue in a panel entitled "Why We Should Target Women." On the panel were Kim Ross, Régina ten Bruggencate, Trisha Gee, Antonio Goncalves and Claude Falguiére. The moderator was Martijn Verburg. The discussion focused on how to attract women to programming and how to get current women programmers to be more active in the community. The panelists agreed that the IT field should not just attract more women but also men of different ethnic backgrounds. The lack of women in programming is in part a cultural issue that differs from region to region. In developed countries, very few women work as programmers whereas in Brazil and India a lot of women pursue careers in IT.  Women in developed countries perceive the field as isolating and very few young women graduate in computer science.  This perception of isolation was based in reality decades ago, but that is no longer the case today. Main ideas discussed by the panel: - Parents should encourage their daughters to play with Lego and learn programming - More organizations should target girls in high schools and young women in university to expose them to programming.  Duchess organization is planning on being more involved with young girl events and mentoring. - Women tend to be more self-critical about their skills and are intimidated by high skill requirements in job advertisements. Companies should change job advertisements to get more women to interviews. - Panelists don't recommend affirmative action because women feel favored and lose credibility. They want to be judged for their skills. - Panelists recommend acting the same way when dealing with either female or male co-workers and managers - Women need mentors (men or women) to learn to become speakers at conferences and to promote themselves better - Men should be sensitive to the fact that women are alone at work to respond to men teasing. The balance of power at work is different from a social setting. - Men also experience discrimination on the job. It is more difficult for men to take time off when their children are sick, for example. Equal valuing of parental obligations could result in equal pay for women. See also: Trisha Gee Blog - http://mechanitis.blogspot.com/ Duchess Organization - http://www.jduchess.org/

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• Freshen the RTS genre

  - by William Michael Thorley

  This isn't really a question, but a request for feedback. RPS (Rock, Paper, Scissors) RTS (Real Time Strategy) Demo version is out: The game is simple. It is an RTS. Why has it been made? Many if not most RTS’s are about economy and large numbers of unit types. The genre hasn’t actually developed the gameplay drastically from the very first RTS’s produced, some lesson have been learned, but the games are really very similar to how they have always been. RPS brings new gameplay to the RTS genre. Through three means: • New combat mechanics: RPS has two unique modes (as well as the old favourite) of resolving weapon fire. These change how combat happens, and make application of the correct units vital to success. From this comes the requirement to run Intel on your enemies. • Fixed Resource Economy: Each player has a fixed amount of energy, This means that there is a definite end to the game. You can attrition your enemy and try to outlast them, or try to outspend your opponent and destroy them. There is a limit to how fast ships can be built, through the generation of construction blocks, but energy is the fast limit on economy. • Game Modes: Game modes add victory conditions and new game pieces. The game is overseen by a controller which literally runs the game. Games are no longer line them up, gun them down. This means that new tactics must be played making skirmish games fresh with novel tactics without adding huge amounts of new game units to learn. I’ve produced RPS from the ground. I will be running a kickstarter in the near future, but right now I want feedback and input from the game developing community. Regarding the concepts, where RPS is going, the game modes, the combat mechanics. How it plays. RPS will give fresh gameplay to the genre so it must be right. It works over the internet or a LAN and supports single player games. Get it. Play it. Tell me about your games. Thank you Demo: https://dl.dropbox.com/u/51850113/RPS%20Playtest.zip Tutorials: https://dl.dropbox.com/u/51850113/RPSGamePlay.zip

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• Language Club

  - by Ben Griswold

  We started a language club at work this week.  Thus far, we have a collective interest in a number of languages: Python, Ruby, F#, Erlang, Objective-C, Scala, Clojure, Haskell and Go. There are more but these 9 received the most votes. During the first few meetings we are going to determine which language we should tackle first. To help make our selection, each member will provide a quick overview of their favored language by answering the following set of questions: Why are you interested in learning “your” language(s). (There’s lots of work, I’m an MS shill, It’s hip and  fun, etc) What type of language is it?  (OO, dynamic, functional, procedural, declarative, etc) What types of problems is your language best suited to solve?  (Algorithms over big data, rapid application development, modeling, merely academic, etc) Can you provide examples of where/how it is being used?  If it isn’t being used, why not?  (Erlang was invented at Ericsson to provide an extremely fault tolerant, concurrent system.) Quick history – Who created/sponsored the language?  When was it created?  Is it currently active? Does the language have hardware support (an attempt was made at one point to create processor instruction sets specific to Prolog), or can it run as an interpreted language inside another language (like Ruby in the JVM)? Are there facilities for programs written in this language to communicate with other languages?  How does this affect its utility? Does the language have a IDE tool support?  (Think Eclipse or Visual Studio) How well is the language supported in terms of books, community and documentation? What’s the number one things which differentiates the language from others?  (i.e. Why is it cool?) How is the language applicability to us as consultants?  What would the impact be of using the language in terms of cost, maintainability, personnel costs, etc.? What’s the number one things which differentiates the language from others?  (i.e. Why is it cool?) This should provide an decent introduction into nearly a dozen languages and give us enough context to decide which single language deserves our undivided attention for the weeks to come.  Stay tuned for the winner…

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• Go Big or Go Special

  - by Ajarn Mark Caldwell

  Watching Shark Tank tonight and the first presentation was by Mango Mango Preserves and it highlighted an interesting contrast in business trends today and how to capitalize on opportunities.  <Spoiler Alert> Even though every one of the sharks was raving about the product samples they tried, with two of them going for second and third servings, none of them made a deal to invest in the company.</Spoiler>  In fact, one of the sharks, Kevin O’Leary, kept ripping into the owners with statements to the effect that he thinks they are headed over a financial cliff because he felt their costs were way out of line and would be their downfall if they didn’t take action to radically cut costs. He said that he had previously owned a jams and jellies business and knew the cost ratios that you had to have to make it work.  I don’t doubt he knows exactly what he’s talking about and is 100% accurate…for doing business his way, which I’ll call “Go Big”.  But there’s a whole other way to do business today that would be ideal for these ladies to pursue. As I understand it, based on his level of success in various businesses and the fact that he is even in a position to be investing in other companies, Kevin’s approach is to go mass market (Go Big) and make hundreds of millions of dollars in sales (or something along that scale) while squeezing out every ounce of cost that you can to produce an acceptable margin.  But there is a very different way of making a very successful business these days, which is all about building a passionate and loyal community of customers that are rooting for your success and even actively trying to help you succeed by promoting your product or company (Go Special).  This capitalizes on the power of social media, niche marketing, and The Long Tail.  One of the most prolific writers about capitalizing on this trend is Seth Godin, and I hope that the founders of Mango Mango pick up a couple of his books (probably Purple Cow and Tribes would be good starts) or at least read his blog.  I think the adoration expressed by all of the sharks for the product is the biggest hint that they have a remarkable product and that they are perfect for this type of business approach. Both are completely valid business models, and it may certainly be that the scale at which Kevin O’Leary wants to conduct business where he invests his money is well beyond the long tail, but that doesn’t mean that there is not still a lot of money to be made there.  I wish them the best of luck with their endeavors!

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• What's new in the RightNow November 2012 release?

  - by Richard Lefebvre

  What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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• Getting Internet Explorer to Open Different Sets of Tabs Based on the Day of the Week

  - by Akemi Iwaya

  If you have to use Internet Explorer for work and need to open a different set of work-specific tabs every day, is there a quick and easy way to do it instead of opening each one individually? Today’s Question & Answer session comes to us courtesy of SuperUser—a subdivision of Stack Exchange, a community-driven grouping of Q&A web sites. The Question SuperUser reader bobSmith1432 is looking for a quick and easy way to open different daily sets of tabs in Internet Explorer for his work: When I open Internet Explorer on different days of the week, I want different tabs to be opened automatically. I have to run different reports for work each day of the week and it takes a lot of time to open the 5-10 tabs I use to run the reports. It would be a lot faster if, when I open Internet Explorer, the tabs I needed would automatically load and be ready. Is there a way to open 5-10 different tabs in Internet Explorer depending on the day of the week? Example: Monday – 6 Accounting Pages Tuesday – 7 Billing Pages Wednesday – 5 HR Pages Thursday – 10 Schedule Pages Friday – 8 Work Summary/Order Pages Is there an easier way for Bob to get all those tabs to load and be ready to go each day instead of opening them individually every time? The Answer SuperUser contributor Julian Knight has a simple, non-script solution for us: Rather than trying the brute force method, how about a work around? Open up each set of tabs either in different windows, or one set at a time, and save all tabs to bookmark folders. Put the folders on the bookmark toolbar for ease of access. Each day, right-click on the appropriate folder and click on ‘Open in tab group’ to open all the tabs. You could put all the day folders into a top-level folder to save space if you want, but at the expense of an extra click to get to them. If you really must go further, you need to write a program or script to drive Internet Explorer. The easiest way is probably writing a PowerShell script. Special Note: There are various scripts shared on the discussion page as well, so the solution shown above is just one possibility out of many. If you love the idea of using scripts for a function like this, then make sure to browse on over to the discussion page to see the various ones SuperUser members have shared! Have something to add to the explanation? Sound off in the comments. Want to read more answers from other tech-savvy Stack Exchange users? Check out the full discussion thread here.

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