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• Pondering New Technology

  - by MOSSLover

  So I have been standing at the end of a fork for a year peering down a corner looking at this way and that way trying to figure out where I fit in.  I was so enthusiastic and excited about Silverlight when it came out.  It was this amazing awesome technology that had this really cool animation and webcam/multimedia piece.  I thought if I put my money on Silverlight it’s going somewhere, then HTML 5 came out and the wind shifted.  I realized times were changing. I have been working with web technologies since I was 15 years old.  Playing with html and javascript and even css back when it first came out.  In tech years 15 years is forever.  Things change so quickly and so often.  So I guess the question is where am I heading?  The answer is mobile technology.  For some reason I was resisting change and I have no idea why.  I guess I really wanted to see more than one player.  I didn’t quite feel that Microsoft was ready with Windows Phone 7.  It was a great start, but it just didn’t feel like they went all the way.  Now with Windows 8 it feels like they are at version 2.0.  It’s like hitting Silverlight 2.0 where they finally added the .Net bits.  The path is paved, but we don’t know where it’s leading.  Then we had 3.0, 4.0, and 5.0 to mature the technology into what it is today (man I’m hoping they are going to roll some of the cool bits into other tech if they don’t exist). Anyway, I’m on board, but I’m not buying a Windows Tablet just yet.  I was hoping for a 7 inch screen from Apple around $300 or just above and a 7 inch screen from the MS side around the same price.  What I got was the Apple side, but nothing from Microsoft.  I was pretty disappointed with the $500 market price on the RT version.  I realized Microsoft is close, but not quite where Apple is today.  Yes the devices have Office that they are offering, but the sticker is just too much for a first generation device.  If you guys remember correctly the first generation iPad was quite expensive.  I guess for a 1st generation device $500 is pretty good. So I guess what I’m trying to say is that I am shifting my focus entirely away from Silverlight and more towards mobile.  I will be doing a lot of postings on iOS, Windows 8, and Windows Phone 8 with SharePoint 2013.  Since I don’t have a tablet and don’t foresee myself buying one just yet it might be mostly on the phones for right now.  I want to do a bunch of testing on various devices on what needs to be done in apps on each device.  I might add a bit on porting code from one to the other.  I think it’s going to be a lot of fun and make things flow a little better for me.  In a way it’s kind of like Star Trek 6 where they talk about the Undiscovered Country.  I’m going to jump forward completely and see where I land. Technorati Tags: SharePoint 2013,Mobile,Windows 8,iOS

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• Silverlight Cream for May 11, 2010 -- #859

  - by Dave Campbell

  In this All Submittal Issue: Colin Eberhardt, Ken Johnson, Alan Beasley, Pencho Popadiyn, Phil Middlemiss, Khawar(-2-), Levente Mihály, Alex van Beek, Bart Czernicki, Michael Washington, and Mark Monster. Shoutout: Not Silverlight necessarily, but definitely VS2010, read what Brett Balmer has to say In Defense of Portrait Mode From SilverlightCream.com: Silverlight MultiBinding solution for Silverlight 4 Colin Eberhardt updated his Silverlight Multibinding solution to Silverlight 4. Great article with explanatory graphics, and links to the code... congrats on the use in the FaceBook Client too! Spirograph Shapes: WPF Bezier shapes from math formulae Wow... I haven't seen this much math since my Master's Thesis! ... Check out all the shapes Ken Johnson has built... don't let the math scare you... just use it :) Busy Dizzy Bee-sley Spirographic Animation in Expression Blend and Silverlight This is just fun... I saw Michael Washington playing with this yesterday at the Arizona Day of .NET but didn't have a chance to ask what it was.. Alan Beasley had a good time building this, and is sharing a very detailed tutorial with us. ModalDialogs, IEditableObject and MVVM in Silverlight 4 Pencho Popadiyn said the 'M' word over at SilverlightShow... actually the 'MVVM' word :) ... he's discussing Modal dialogs with no code in the View ... check out how he did it. A Chrome and Glass Theme - Part 6 Phil Middlemiss is up to episode 6 in his Theme-building tutorial... this time out, he's giving the TabControl and TabItem new clothes ... specifically discussing what to change and what to allow to inherit ... good stuff! Silverlight 4 Fonts gotcha Check out Khawar's ATM Machine demo -- there's a link on the page for this post... he had an issue with fonts, ratted it out, and explains it for all of us... thanks Khawar Demystifying Silverlight Obfuscation Khawar also has a good post up on Obfuscating your Silverlight... definitely showing that it's not all that difficult to do. geoGallery, a WinPhone7 sample OK this is interesting... using the geoLocation feature of WP7, Levente Mihály hits Google Picasa to find pictures... good write-up and all the code. Silverlight 4: Digitally signing a XAP with Visual Studio 2010 Alex van Beek has a nice tutorial on Signing your XAP file using Visual Studio 2010... of course you may want to visit Tim Heuer's blog (search at SC) to find the two good deals on certificates that are still in play. Creating Key Performance Indicators (KPIs) in Expression Blend 4 for Business Intelligence applications In an interesting post, Bart Czernicki describes using the shape assets in Blend 4 to produce a KPI display in Silverlight or WPF. A discussion of the shape's evolution for KPI is included as well as some alternate shape uses. A DotNetNuke Silverlight 4 Drag and Drop File Manager Michael Washington has blogged about his Drag and Drop File Manager using the View Model Style pattern. This is covered in two CodeProject articles listed in the post. The design work was done by Alan Beasely and links to his work is there as well as covered in other SC posts. How to select a ListItem on Hover Mark Monster had a Use Case for Selecting a ListBox entry by hovering ... but he did it with a Behavior and for a ListBox and PathListBox and it works with DataBinding... Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• What should you bring to the table as a Software Architect?

  - by Ahmad Mageed

  There have been many questions with good answers about the role of a Software Architect (SA) on StackOverflow and Programmers SE. I am trying to ask a slightly more focused question than those. The very definition of a SA is broad so for the sake of this question let's define a SA as follows: A Software Architect guides the overall design of a project, gets involved with coding efforts, conducts code reviews, and selects the technologies to be used. In other words, I am not talking about managerial rest and vest at the crest (further rhyming words elided) types of SAs. If I were to pursue any type of SA position I don't want to be away from coding. I might sacrifice some time to interface with clients and Business Analysts etc., but I am still technically involved and I'm not just aware of what's going on through meetings. With these points in mind, what should a SA bring to the table? Should they come in with a mentality of "laying down the law" (so to speak) and enforcing the usage of certain tools to fit "their way," i.e., coding guidelines, source control, patterns, UML documentation, etc.? Or should they specify initial direction and strategy then be laid back and jump in as needed to correct the ship's direction? Depending on the organization this might not work. An SA who relies on TFS to enforce everything may struggle to implement their plan at an employer that only uses StarTeam. Similarly, an SA needs to be flexible depending on the stage of the project. If it's a fresh project they have more choices, whereas they might have less for existing projects. Here are some SA stories I have experienced as a way of sharing some background in hopes that answers to my questions might also shed some light on these issues: I've worked with an SA who code reviewed literally every single line of code of the team. The SA would do this for not just our project but other projects in the organization (imagine the time spent on this). At first it was useful to enforce certain standards, but later it became crippling. FxCop was how the SA would find issues. Don't get me wrong, it was a good way to teach junior developers and force them to think of the consequences of their chosen approach, but for senior developers it was seen as somewhat draconian. One particular SA was against the use of a certain library, claiming it was slow. This forced us to write tons of code to achieve things differently while the other library would've saved us a lot of time. Fast forward to the last month of the project and the clients were complaining about performance. The only solution was to change certain functionality to use the originally ignored approach despite early warnings from the devs. By that point a lot of code was thrown out and not reusable, leading to overtime and stress. Sadly the estimates used for the project were based on the old approach which my project was forbidden from using so it wasn't an appropriate indicator for estimation. I would hear the PM say "we've done this before," when in reality they had not since we were using a new library and the devs working on it were not the same devs used on the old project. The SA who would enforce the usage of DTOs, DOs, BOs, Service layers and so on for all projects. New devs had to learn this architecture and the SA adamantly enforced usage guidelines. Exceptions to usage guidelines were made when it was absolutely difficult to follow the guidelines. The SA was grounded in their approach. Classes for DTOs and all CRUD operations were generated via CodeSmith and database schemas were another similar ball of wax. However, having used this setup everywhere, the SA was not open to new technologies such as LINQ to SQL or Entity Framework. I am not using this post as a platform for venting. There were positive and negative aspects to my experiences with the SA stories mentioned above. My questions boil down to: What should an SA bring to the table? How can they strike a balance in their decision making? Should one approach an SA job (as defined earlier) with the mentality that they must enforce certain ground rules? Anything else to consider? Thanks! I'm sure these job tasks are easily extended to people who are senior devs or technical leads, so feel free to answer at that capacity as well.

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• Wednesday at OpenWorld: Identity Management

  - by Tanu Sood

  Divide and conquer! Yes, divide and conquer today at Oracle OpenWorld with your colleagues to make the most of all things Identity Management since there’s a lot going on. Here’ the line-up for today: Wednesday, October 3, 2012 CON9458: End End-User-Managed Passwords and Increase Security with Oracle Enterprise Single Sign-On Plus 10:15 a.m. – 11:15 a.m., Moscone West 3008 Most customers have a broad variety of applications (internal, external, web, client server, host etc) and single sign-on systems that extend to some, but not all systems. This session will focus on how customers are using enterprise single sign-on can help extend single sign-on to virtually any application, without costly application modification while laying a foundation that will enable integration with a broader identity management platform. CON9494: Sun2Oracle: Identity Management Platform Transformation 11:45 a.m. – 12:45 p.m., Moscone West 3008 Sun customers are actively defining strategies for how they will modernize their identity deployments. Learn how customers like Avea and SuperValu are leveraging their Sun investment, evaluating areas of expansion/improvement and building momentum. CON9631: Entitlement-centric Access to SOA and Cloud Services 11:45 a.m. – 12:45 p.m., Marriott Marquis, Salon 7 How do you enforce that a junior trader can submit 10 trades/day, with a total value of $5M, if market volatility is low? How can hide sensitive patient information from clerical workers but make it visible to specialists as long as consent has been given or there is an emergency? In this session, Uberether and HerbaLife take the stage with Oracle to demonstrate how you can enforce such entitlements on a service not just within your intranet but also right at the perimeter. CON3957 - Delivering Secure Wi-Fi on the Tube as an Olympics Legacy from London 2012 11:45 a.m. – 12:45 p.m., Moscone West 3003 In this session, Virgin Media, the U.K.’s first combined provider of broadband, TV, mobile, and home phone services, shares how it is providing free secure Wi-Fi services to the London Underground, using Oracle Virtual Directory and Oracle Entitlements Server, leveraging back-end legacy systems that were never designed to be externalized. As an Olympics 2012 legacy, the Oracle architecture will form a platform to be consumed by other Virgin Media services such as video on demand. CON9493: Identity Management and the Cloud 1:15 p.m. – 2:15 p.m., Moscone West 3008 Security is the number one barrier to cloud service adoption.  Not so for industry leading companies like SaskTel, ConAgra foods and UPMC. This session will explore how these organizations are using Oracle Identity with cloud services and how some are offering identity management as a cloud service. CON9624: Real-Time External Authorization for Middleware, Applications, and Databases 3:30 p.m. – 4:30 p.m., Moscone West 3008 As organizations seek to grant access to broader and more diverse user populations, the importance of centrally defined and applied authorization policies become critical; both to identify who has access to what and to improve the end user experience.  This session will explore how customers are using attribute and role-based access to achieve these goals. CON9625: Taking Control of WebCenter Security 5:00 p.m. – 6:00 p.m., Moscone West 3008 Many organizations are extending WebCenter in a business to business scenario requiring secure identification and authorization of business partners and their users. Leveraging LADWP’s use case, this session will focus on how customers are leveraging, securing and providing access control to Oracle WebCenter portal and mobile solutions. EVENTS: Identity Management Customer Advisory Board 2:30 p.m. – 3:30 p.m., Four Seasons – Yerba Buena Room This invitation-only event is designed exclusively for Customer Advisory Board (CAB) members to provide product strategy and roadmap updates. Identity Management Meet & Greet Networking Event 3:30 p.m. – 4:30 p.m., Meeting Session 4:30 p.m. – 5:30 p.m., Cocktail Reception Yerba Buena Room, Four Seasons Hotel, 757 Market Street, San Francisco The CAB meeting will be immediately followed by an open Meet & Greet event hosted by Oracle Identity Management executives and product management team. Do take this opportunity to network with your peers and connect with the Identity Management customers. For a complete listing, refer to the Focus on Identity Management document. And as always, you can find us on @oracleidm on twitter and FaceBook. Use #oow and #idm to join in the conversation.

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• Better documentation for tasks waiting on resources

  - by SQLOS Team

  The sys.dm_os_waiting_tasks DMV contains a wealth of useful information about tasks waiting on a resource, but until now detailed information about the resource being consumed - sys.dm_os_waiting_tasks.resource_description - hasn't been documented, apart from a rather self-evident "Description of the resource that is being consumed."   Thanks to a recent Connect suggestion this column will get more information added. Here is a summary of the possible values that can appear in this column - Note this information is current for SQL Server 2008 R2 and Denali:   Thread-pool resource owner:•       threadpool id=scheduler<hex-address> Parallel query resource owner:•       exchangeEvent id={Port|Pipe}<hex-address> WaitType=<exchange-wait-type> nodeId=<exchange-node-id> Exchange-wait-type can be one of the following.•       e_waitNone•       e_waitPipeNewRow•       e_waitPipeGetRow•       e_waitSynchronizeConsumerOpen•       e_waitPortOpen•       e_waitPortClose•       e_waitRange Lock resource owner:<type-specific-description> id=lock<lock-hex-address> mode=<mode> associatedObjectId=<associated-obj-id>               <type-specific-description> can be:• For DATABASE: databaselock subresource=<databaselock-subresource> dbid=<db-id>• For FILE: filelock fileid=<file-id> subresource=<filelock-subresource> dbid=<db-id>• For OBJECT: objectlock lockPartition=<lock-partition-id> objid=<obj-id> subresource=<objectlock-subresource> dbid=<db-id>• For PAGE: pagelock fileid=<file-id> pageid=<page-id> dbid=<db-id> subresource=<pagelock-subresource>• For Key: keylock  hobtid=<hobt-id> dbid=<db-id>• For EXTENT: extentlock fileid=<file-id> pageid=<page-id> dbid=<db-id>• For RID: ridlock fileid=<file-id> pageid=<page-id> dbid=<db-id>• For APPLICATION: applicationlock hash=<hash> databasePrincipalId=<role-id> dbid=<db-id>• For METADATA: metadatalock subresource=<metadata-subresource> classid=<metadatalock-description> dbid=<db-id>• For HOBT: hobtlock hobtid=<hobt-id> subresource=<hobt-subresource> dbid=<db-id>• For ALLOCATION_UNIT: allocunitlock hobtid=<hobt-id> subresource=<alloc-unit-subresource> dbid=<db-id> <mode> can be:• Sch-S• Sch-M• S• U• X• IS• IU• IX• SIU• SIX• UIX• BU• RangeS-S• RangeS-U• RangeI-N• RangeI-S• RangeI-U• RangeI-X• RangeX-S• RangeX-U• RangeX-X External resource owner:•       External ExternalResource=<wait-type> Generic resource owner:•       TransactionMutex TransactionInfo Workspace=<workspace-id>•       Mutex•       CLRTaskJoin•       CLRMonitorEvent•       CLRRWLockEvent•       resourceWait Latch resource owner:•       <db-id>:<file-id>:<page-in-file>•       <GUID>•       <latch-class> (<latch-address>)   Further Information Slava Oks's weblog: sys.dm_os_waiting_tasks.Informit.com: Identifying Blocking Using sys.dm_os_waiting_tasks - Ken Henderson   - Guy

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• Top Reasons You Need A User Engagement Platform

  - by Michael Snow

  Guest post by: Amit Sircar, Senior Sales Consultant, Oracle Deliver complex enterprise functionality through a simple intuitive and unified User Interface (UI) The modern enterprise contains a wide range of applications that are used to manage the business and drive competitive advantages. Organizations respond by creating a complex structure that results in a functional and management grouping of users. Each of these groups of users requires access to multiple applications and information sources in order to perform their job functions. This leads to the lack of a unified view of enterprise information, inconsistent user interfaces and disjointed security. To be effective, portals must be designed from the end-user perspective, enabling the user to accomplish as many tasks as possible while visiting the fewest number of portals. This requires rethinking the way that portals are built, moving from a functional business unit perspective to a user-focused, process-oriented point of view. Oracle WebCenter provides the Common User Experience Architecture that allows organizations to seamlessly present a unified view of enterprise information tailored to a particular user’s role and preferences. This architecture provides the best practices, design patterns and delivery mechanism for myriad services, applications, and data sources.  In order to serve as a primary system of access, Oracle WebCenter also provides access to unstructured content and to other users via integrated search, service-oriented artifacts, content management, and collaboration tools. Provide a modern and engaging experience without modifying the core business application Web 2.0 technologies such as blogs, wikis, forums or social media sites are having a profound impact in the public internet.  These technologies can be leveraged by enterprises to add significant value to the business. Organizations need to integrate these technologies directly into their business applications while continuing to meet their security and governance needs. To deliver richer connections and become a more agile and intelligent business, WebCenter provides an enterprise portal platform that contains pre-integrated, standards-based Enterprise 2.0 services. These Enterprise 2.0 services can be easily accessed, integrated and utilized by users. By giving users the ability to use and integrate Enterprise 2.0 services such as tags, links, wikis, activities, blogs or social networking directly with their portals and applications, they are empowered to make richer connections, optimize their productivity, and ultimately increase the value of their applications. Foster a collaborative experience The organizational workplace has undergone a major change in the last decade. With increasing globalization and a distributed workforce, project teams may be physically separated by large distances. Online collaboration technologies are becoming a critical resource to enable virtual teams to share information and work together effectively. Oracle WebCenter delivers dynamic business communities with rich Services to empower teams to quickly and efficiently manage their information, applications, projects, and people without requiring IT assistance. It brings together the latest technology around Enterprise 2.0 and social computing, communities, personal productivity, and ad-hoc team interactions without any development effort. It enables the sharing and collaboration on team content, focusing an organization’s valuable resources on solving business problems, tapping into new ideas, and reducing time-to-market. Mobile Support The traditional workplace dynamics that required employees to access their work applications from their desktops have undergone a fundamental shift. Employees were used to primarily working from company offices and utilized an IT-issued computer for performing their job functions. With the introduction of flexible work hours and the growth of remote workers, more and more employees need the ability to remain productive even when they do not have access to a computer via the use of tablets and smartphones.  In addition, customers and citizens have come to expect 24x7 access to resources and websites from wherever they are located. Tablets and smartphones have empowered everyone to quickly access services they need anytime and from any place.  WebCenter provides out of the box capabilities to deliver the mobile experience in a seamless manner. Seeded device profiles and toolkits within WebCenter can be used to render the same web pages into multiple target devices such iPads, iPhones and android devices. Web designers can preview the portal using the built in simulator, make necessary updates and then deploy their UI design for the targeted device. Conclusion The competitive economy and resource constraints facing organizations today require them to find ways to make their applications, portals and Web sites more agile and intelligent and their knowledge workers more productive no matter where they are located. Organizations need to provide faster access to relevant information and resources, enhance existing applications and business processes with rich Enterprise 2.0 services, and seamlessly deliver content to mobile platforms. Oracle WebCenter successfully meets these challenges by providing the modern user experience platform for the enterprise and the Web.

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• Exposed: Fake Social Marketing

  - by Mike Stiles

  Brands and marketers who want to build their social popularity on a foundation of lies are starting to face more of an uphill climb. Fake social is starting to get exposed, and there are a lot of emperors getting caught without any clothes. Facebook is getting ready to do a purge of “Likes” on Pages that were a result of bots, fake accounts, and even real users who were duped or accidentally Liked a Page. Most of those accidental Likes occur on mobile, where it’s easy for large fingers to hit the wrong space. Depending on the degree to which your Page has been the subject of such activity, you may see your number of Likes go down. But don’t sweat it, that’s a good thing. The social world has turned the corner and assessed the value of a Like. And the verdict is that a Like is valuable as an opportunity to build a real relationship with a real customer. Its value pales immensely compared to a user who’s actually engaged with the brand. Those fake Likes aren’t doing you any good. Huge numbers may once have impressed, but it’s not fooling anybody anymore. Facebook’s selling point to marketers is the ability to use a brand’s fans to reach friends of those fans. Consequently, there has to be validity and legitimacy to a fan count. Speaking of mobile, Trademob recently reported 40% of clicks are essentially worthless, because 22% of them are accidental (again with the fat fingers), while 18% are trickery. Publishers will but huge banner ads next to tiny app buttons to increase the odds of an accident. Others even hide a banner behind another to score 2 clicks instead of 1. Pontiflex and Harris Interactive last year found 47% of users were more likely to click a mobile ad accidentally than deliberately. Beyond that, hijacked devices are out there manipulating click data. But to what end for a marketer? What’s the value of a click on something a user never even saw? What’s the value of a seen but accidentally clicked ad if there’s no resulting transaction? Back to fake Likes, followers and views; they’re definitely for sale on numerous sites, none of which I’ll promote. $5 can get you 1,000 Twitter followers. You can even get followers targeted by interests. One site was set up by an unemployed accountant out of his house in England. He gets them from a wholesaler in Brooklyn, who gets them from a 19-year-old supplier in India. The unemployed accountant is making $10,000 a day. That means a lot of brands, celebrities and organizations are playing the fake social game, apparently not coming to grips with the slim value of the numbers they’re buying. But now, in addition to having paid good money for non-ROI numbers, there’s the embarrassment factor. At least a couple of sites have popped up allowing anyone to see just how many fake and inactive followers you have. Britain’s Fake Follower Check and StatusPeople are the two getting the most attention. Enter any Twitter handle and the results are there for all to see. Fake isn’t good, period. “Inactive” could be real followers, but if they’re real, they’re just watching, not engaging. If someone runs a check on your Twitter handle and turns up fake followers, does that mean you’re suspect or have purchased followers? No. Anyone can follow anyone, so most accounts will have some fakes. Even account results like Barack Obama’s (70% fake according to StatusPeople) and Lady Gaga’s (71% fake) don’t mean these people knew about all those fakes or initiated them. Regardless, brands should realize they’re now being watched, and users are judging the legitimacy of their social channels. Use one of any number of tools available to assess and clean out fake Likes and followers so that your numbers are as genuine as possible. And obviously, skip the “buying popularity” route of social marketing strategy. It doesn’t work and it gets you busted…a losing combination.

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• SQL SERVER – What is Incremental Statistics? – Performance improvements in SQL Server 2014 – Part 1

  - by Pinal Dave

  This is the first part of the series Incremental Statistics. Here is the index of the complete series. What is Incremental Statistics? – Performance improvements in SQL Server 2014 – Part 1 Simple Example of Incremental Statistics – Performance improvements in SQL Server 2014 – Part 2 DMV to Identify Incremental Statistics – Performance improvements in SQL Server 2014 – Part 3 Statistics are considered one of the most important aspects of SQL Server Performance Tuning. You might have often heard the phrase, with related to performance tuning. “Update Statistics before you take any other steps to tune performance”. Honestly, I have said above statement many times and many times, I have personally updated statistics before I start to do any performance tuning exercise. You may agree or disagree to the point, but there is no denial that Statistics play an extremely vital role in the performance tuning. SQL Server 2014 has a new feature called Incremental Statistics. I have been playing with this feature for quite a while and I find that very interesting. After spending some time with this feature, I decided to write about this subject over here. New in SQL Server 2014 – Incremental Statistics Well, it seems like lots of people wants to start using SQL Server 2014′s new feature of Incremetnal Statistics. However, let us understand what actually this feature does and how it can help. I will try to simplify this feature first before I start working on the demo code. Code for all versions of SQL Server Here is the code which you can execute on all versions of SQL Server and it will update the statistics of your table. The keyword which you should pay attention is WITH FULLSCAN. It will scan the entire table and build brand new statistics for you which your SQL Server Performance Tuning engine can use for better estimation of your execution plan. UPDATE STATISTICS TableName(StatisticsName) WITH FULLSCAN Who should learn about this? Why? If you are using partitions in your database, you should consider about implementing this feature. Otherwise, this feature is pretty much not applicable to you. Well, if you are using single partition and your table data is in a single place, you still have to update your statistics the same way you have been doing. If you are using multiple partitions, this may be a very useful feature for you. In most cases, users have multiple partitions because they have lots of data in their table. Each partition will have data which belongs to itself. Now it is very common that each partition are populated separately in SQL Server. Real World Example For example, if your table contains data which is related to sales, you will have plenty of entries in your table. It will be a good idea to divide the partition into multiple filegroups for example, you can divide this table into 3 semesters or 4 quarters or even 12 months. Let us assume that we have divided our table into 12 different partitions. Now for the month of January, our first partition will be populated and for the month of February our second partition will be populated. Now assume, that you have plenty of the data in your first and second partition. Now the month of March has just started and your third partition has started to populate. Due to some reason, if you want to update your statistics, what will you do? In SQL Server 2012 and earlier version You will just use the code of WITH FULLSCAN and update the entire table. That means even though you have only data in third partition you will still update the entire table. This will be VERY resource intensive process as you will be updating the statistics of the partition 1 and 2 where data has not changed at all. In SQL Server 2014 You will just update the partition of Partition 3. There is a special syntax where you can now specify which partition you want to update now. The impact of this is that it is smartly merging the new data with old statistics and update the entire statistics without doing FULLSCAN of your entire table. This has a huge impact on performance. Remember that the new feature in SQL Server 2014 does not change anything besides the capability to update a single partition. However, there is one feature which is indeed attractive. Previously, when table data were changed 20% at that time, statistics update were triggered. However, now the same threshold is applicable to a single partition. That means if your partition faces 20% data, change it will also trigger partition level statistics update which, when merged to your final statistics will give you better performance. In summary If you are not using a partition, this feature is not applicable to you. If you are using a partition, this feature can be very helpful to you. Tomorrow: We will see working code of SQL Server 2014 Incremental Statistics. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Performance, SQL Query, SQL Server, SQL Tips and Tricks, T SQL Tagged: SQL Statistics, Statistics

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• College Courses through distance learning

  - by Matt

  I realize this isn't really a programming question, but didn't really know where to post this in the stackexchange and because I am a computer science major i thought id ask here. This is pretty unique to the programmer community since my degree is about 95% programming. I have 1 semester left, but i work full time. I would like to finish up in December, but to make things easier i like to take online classes whenever I can. So, my question is does anyone know of any colleges that offer distance learning courses for computer science? I have been searching around and found a few potential classes, but not sure yet. I would like to gather some classes and see what i can get approval for. Class I need: Only need one C SC 437 Geometric Algorithms C SC 445 Algorithms C SC 473 Automata Only need one C SC 452 Operating Systems C SC 453 Compilers/Systems Software While i only need of each of the above courses i still need to take two more electives. These also have to be upper 400 level classes. So i can take multiple in each category. Some other classes I can take are: CSC 447 - Green Computing CSC 425 - Computer Networking CSC 460 - Database Design CSC 466 - Computer Security I hoping to take one or two of these courses over the summer. If not, then online over the regular semester would be ok too. Any help in helping find these classes would be awesome. Maybe you went to a college that offered distance learning. Some of these classes may be considered to be graduate courses too. Descriptions are listed below if you need. Thanks! Descriptions Computer Security This is an introductory course covering the fundamentals of computer security. In particular, the course will cover basic concepts of computer security such as threat models and security policies, and will show how these concepts apply to specific areas such as communication security, software security, operating systems security, network security, web security, and hardware-based security. Computer Networking Theory and practice of computer networks, emphasizing the principles underlying the design of network software and the role of the communications system in distributed computing. Topics include routing, flow and congestion control, end-to-end protocols, and multicast. Database Design Functions of a database system. Data modeling and logical database design. Query languages and query optimization. Efficient data storage and access. Database access through standalone and web applications. Green Computing This course covers fundamental principles of energy management faced by designers of hardware, operating systems, and data centers. We will explore basic energy management option in individual components such as CPUs, network interfaces, hard drives, memory. We will further present the energy management policies at the operating system level that consider performance vs. energy saving tradeoffs. Finally we will consider large scale data centers where energy management is done at multiple layers from individual components in the system to shutting down entries subset of machines. We will also discuss energy generation and delivery and well as cooling issues in large data centers. Compilers/Systems Software Basic concepts of compilation and related systems software. Topics include lexical analysis, parsing, semantic analysis, code generation; assemblers, loaders, linkers; debuggers. Operating Systems Concepts of modern operating systems; concurrent processes; process synchronization and communication; resource allocation; kernels; deadlock; memory management; file systems. Algorithms Introduction to the design and analysis of algorithms: basic analysis techniques (asymptotics, sums, recurrences); basic design techniques (divide and conquer, dynamic programming, greedy, amortization); acquiring an algorithm repertoire (sorting, median finding, strong components, spanning trees, shortest paths, maximum flow, string matching); and handling intractability (approximation algorithms, branch and bound). Automata Introduction to models of computation (finite automata, pushdown automata, Turing machines), representations of languages (regular expressions, context-free grammars), and the basic hierarchy of languages (regular, context-free, decidable, and undecidable languages). Geometric Algorithms The study of algorithms for geometric objects, using a computational geometry approach, with an emphasis on applications for graphics, VLSI, GIS, robotics, and sensor networks. Topics may include the representation and overlaying of maps, finding nearest neighbors, solving linear programming problems, and searching geometric databases.

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• Converting from mp4 to Xvid avi using avconv?

  - by Ricardo Gladwell

  I normally use avidemux to convert mp4s to Xvid AVI for my Philips Streamium SLM5500. Normally I select MPEG-4 ASP (Xvid) at Two Pass with an average bitrate f 1500kb/s for video and AC3 (lav) audio and it converts correctly. However, I'm trying to using avconv so I can automate the process with a script, but when I do this the video stutters and stops playing part way through. I have a suspicion its something to do with a faulty audio conversion. The commands I'm using are as follows: avconv -y -i video.mp4 -pass 1 -vtag xvid -c:a ac3 -b:a 128k -b:v 1500k -f avi /dev/null avconv -y -i video.mp4 -pass 2 -vtag xvid -c:a ac3 -b:a 128k -b:v 1500k -f avi video.avi There is a bewildering array of arguments for avconv. Is there something I'm doing wrong? Is there a way I can script avidemux from a headless server? Please see command line output: $ avconv -y -i video.mp4 -pass 1 -vtag xvid -an -b:v 1500k -f avi /dev/null avconv version 0.8.5-6:0.8.5-0ubuntu0.12.10.1, Copyright (c) 2000-2012 the Libav developers built on Jan 24 2013 14:49:20 with gcc 4.7.2 Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'video.mp4': Metadata: major_brand : isom minor_version : 1 compatible_brands: isomavc1 creation_time : 2013-02-04 13:53:38 Duration: 00:44:09.16, start: 0.000000, bitrate: 669 kb/s Stream #0.0(und): Video: h264 (High), yuv420p, 720x404 [PAR 1:1 DAR 180:101], 538 kb/s, 25 fps, 25 tbr, 100 tbn, 50 tbc Metadata: creation_time : 2013-02-04 13:53:38 Stream #0.1(und): Audio: ac3, 44100 Hz, stereo, s16, 127 kb/s Metadata: creation_time : 2013-02-04 13:53:42 [buffer @ 0x7f4c40] w:720 h:404 pixfmt:yuv420p Output #0, avi, to '/dev/null': Metadata: major_brand : isom minor_version : 1 compatible_brands: isomavc1 creation_time : 2013-02-04 13:53:38 ISFT : Lavf53.21.1 Stream #0.0(und): Video: mpeg4, yuv420p, 720x404 [PAR 1:1 DAR 180:101], q=2-31, pass 1, 1500 kb/s, 25 tbn, 25 tbc Metadata: creation_time : 2013-02-04 13:53:38 Stream mapping: Stream #0:0 -> #0:0 (h264 -> mpeg4) Press ctrl-c to stop encoding frame=66227 fps=328 q=2.0 Lsize= 0kB time=2649.16 bitrate= 0.0kbits/s video:401602kB audio:0kB global headers:0kB muxing overhead -100.000000% $ avconv -y -i video.mp4 -pass 2 -vtag xvid -c:a ac3 -b:a 128k -b:v 1500k -f avi video.avi avconv version 0.8.5-6:0.8.5-0ubuntu0.12.10.1, Copyright (c) 2000-2012 the Libav developers built on Jan 24 2013 14:49:20 with gcc 4.7.2 Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'video.mp4': Metadata: major_brand : isom minor_version : 1 compatible_brands: isomavc1 creation_time : 2013-02-04 13:53:38 Duration: 00:44:09.16, start: 0.000000, bitrate: 669 kb/s Stream #0.0(und): Video: h264 (High), yuv420p, 720x404 [PAR 1:1 DAR 180:101], 538 kb/s, 25 fps, 25 tbr, 100 tbn, 50 tbc Metadata: creation_time : 2013-02-04 13:53:38 Stream #0.1(und): Audio: ac3, 44100 Hz, stereo, s16, 127 kb/s Metadata: creation_time : 2013-02-04 13:53:42 [buffer @ 0x12b4f00] w:720 h:404 pixfmt:yuv420p Incompatible sample format 's16' for codec 'ac3', auto-selecting format 'flt' [mpeg4 @ 0x12b3ec0] [lavc rc] Using all of requested bitrate is not necessary for this video with these parameters. Output #0, avi, to 'video.avi': Metadata: major_brand : isom minor_version : 1 compatible_brands: isomavc1 creation_time : 2013-02-04 13:53:38 ISFT : Lavf53.21.1 Stream #0.0(und): Video: mpeg4, yuv420p, 720x404 [PAR 1:1 DAR 180:101], q=2-31, pass 2, 1500 kb/s, 25 tbn, 25 tbc Metadata: creation_time : 2013-02-04 13:53:38 Stream #0.1(und): Audio: ac3, 44100 Hz, stereo, flt, 128 kb/s Metadata: creation_time : 2013-02-04 13:53:42 Stream mapping: Stream #0:0 -> #0:0 (h264 -> mpeg4) Stream #0:1 -> #0:1 (ac3 -> ac3) Press ctrl-c to stop encoding Input stream #0:1 frame changed from rate:44100 fmt:s16 ch:2 to rate:44100 fmt:flt ch:2 frame=66227 fps=284 q=2.2 Lsize= 458486kB time=2649.13 bitrate=1417.8kbits/s video:413716kB audio:41393kB global headers:0kB muxing overhead 0.741969%

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• Developer Profile: Marcelo Quinta

  - by Tori Wieldt

  As the Java developer community lead for Oracle, the best part of my job is going to conferences and meeting Java developers. I’ve had the pleasure to meet men and women who are smart, fun and passionate about Java—they make the Java community happen. The current issue of Java Magazine provides profiles of other young Java developers around the world. Subscribe to read them! Marcelo Quinta Age: 24Occupation: Professor, Federal University of GoiasLocation: Goias, Brazil Twitter: @mrquinta Marcelo (white polo shirt, center) and class OTN: When did you realize that you were good at programming? When I was in graduate school, I developed a Java system that displayed worked out the logics of getting the maximum coverage using the fewest resources (for example, the minimum number of soldiers [and positions] needed for a battlefield. It may seems not difficult, but it's a hard problem to solve, mathematically. Here I was, a freshman, who came up with an app  "solving" it. Some Master's students use my software today. It was then I began to believe in what I could do.OTN: What most inspires you about programming?I'm really inspired by the challenges and tension that comes from solving a complicated problems. Lately, I've been doing a new system focused on education and digital inclusion and was very gratifying to see it working and the results. I felt useful for the community. OTN: What are some things you would like to accomplish using Java?Java is a very strong platform and that gives us power to develop applications for different devices and purposes, from home automation with little microcontrollers to systems in big servers. I would like to build more systems that integrate the people life or different business contexts, from PCs to cell phones and tablets, ubiquitously. I think IT has reached a level where the current challenge is to make systems that leverage existing technologies that are present in daily life. Java gives us a very interesting set of options to put it into practice, especially in systems that require more strength.OTN: What technical insights into Java technology have been most important to you?I have really enjoyed the way that Java has evolved with Oracle, with new features added, many of them which were suggested by the community. Java 7 came with substantial improvements in the language syntax and it seems that Java 8 takes it even further. I also made some applications in JavaFX and liked the new version. The Java GUI is on a higher level than is offered out there. I saw some JavaFX prototypes running in modern tablets and I got excited. OTN: What would you like to be doing 10 years from now?I want my work to make a difference for individuals or an institution. It would be interesting to be improving one of the systems that I am making today. Recently I've been mixing my hobbies and work, playing with Arduino and home automation. The JHome project, winner of the Duke's Choice Award in 2011, is very interesting to me.OTN: Do you listen to music when you write code? If so, what kind?Absolutely! I usually listen to electronic music (Prodigy, Fatboy Slim and Paul Oakenfold), rock (Metallica, Strokes, The Black Keys) and a bit of local alternative music. I live in Goiânia, "The Brazilian Seattle" and I profit from it very well. OTN: What do you do when you're not programming?I like to play guitar and to fish. Last year I sold my economy car and bought a old jeep. Some people called me crazy, but since then I've been having a great time and having adventures on the backroads of Brazil. Once I broke my glasses in a funny game involving my car's suspension and the airbags. OTN: Does your girlfriend think you are crazy?Crazy is someone who doesn't have courage to do strange things! My girlfriend likes my style. =D Subscribe to the free Java Magazine to read profiles of other young Java developers. Visit the Java channel on YouTube to see a video of Marcelo in action.

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• 7 Reasons for Abandonment in eCommerce and the need for Contextual Support by JP Saunders

  - by Tuula Fai

  Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. A recent study by the Baymard Institute [1] finds that more than 60% of ecommerce site visitors will abandon their shopping cart. The study also identifies seven reasons for abandonment out of the commerce process [2]. Most of those reasons come down to poor usability within the commerce experience. Distractions. External distractions within the shopper’s external environment (TV, Children, Pets, etc.) or distractions on the eCommerce page can drive shopper abandonment. Ideally, the selection and check-out process should be straightforward. One common distraction is to drive the shopper away from the task at hand through pop-ups or re-directs. The shopper engaging with support information in the checkout process should not be directed away from the page to consume support. Though confidence may improve, the distraction also means abandonment may increase. Poor Usability. When the experience gets more complicated, buyer’s remorse can set in. While knowledge drives confidence, a lack of understanding erodes it. Therefore it is important that the commerce process is streamlined. In some cases, the number of clicks to complete a purchase is lengthy and unavoidable. In these situations, it is vital to ensure that the complexity of your experience can be explained with contextual support to avoid abandonment. If you can illustrate the solution to a complex action while the user is engaged in that action and address customer frustrations with your checkout process before they arise, you can decrease abandonment. Fraud. The perception of potential fraud can be enough to deter a buyer. Does your site look credible? Can shoppers trust your brand? Providing answers on the security of your experience and the levels of protection applied to profile information may play as big a role in ensuring the sale, as does the support you provide on the product offerings and purchasing process. Does it fit? If it is a clothing item or oversized furniture item, another common form of abandonment is for the shopper to question whether the item can be worn by the intended user. Providing information on the sizing applied to clothing, physical dimensions, and limitations on delivery/returns of oversized items will also assist the sale. A photo alone of the item will help, as it answers some of those questions, but won’t assuage all customer concerns about sizing and fit. Sometimes the customer doesn’t want to buy. Prospective buyers might be browsing through your catalog to kill time, or just might not have the money to purchase the item! You are unlikely to provide any information in contextual support to increase the likelihood to buy if the shopper already has no intentions of doing so. The customer will still likely abandon. Ensuring that any questions are proactively answered as they browse through your site can only increase their likelihood to return and buy at a future date. Can’t Buy. Errors or complexity at checkout can be another major cause of abandonment. Good contextual support is unlikely to help with severe errors caused by technical issues on your site, but it will have a big impact on customers struggling with complexity in the checkout process and needing a question answered prior to completing the sale. Embedded support within the checkout process to patiently explain how to complete a task will help increase conversion rates. Additional Costs. Tax, shipping and other costs or duties can dramatically increase the cost of the purchase and when unexpected, can increase abandonment, particularly if they can’t be adequately explained. Again, a lack of knowledge erodes confidence in the purchase, and cost concerns in particular, erode the perception of your brand’s trustworthiness. Again, providing information on what costs are additive and why they are being levied can decrease the likelihood that the customer will abandon out of the experience. Knowledge drives confidence and confidence drives conversion. If you’d like to understand best practices in providing contextual customer support in eCommerce to provide your shoppers with confidence, download the Oracle Cloud Service and Oracle Commerce - Contextual Support in Commerce White Paper. This white paper discusses the process of adding customer support, including a suggested process for finding where knowledge has the most influence on your shoppers and practical step-by-step illustrations on how contextual self-service can be added to your online commerce experience. Resources: [1] http://baymard.com/checkout-usability [2] http://baymard.com/blog/cart-abandonment

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• Oracle WebCenter at the Enterprise 2.0 Conference

  - by Brian Dirking

  We had a great week at the E20 Conference, presenting in four sessions – Andy MacMillan gave a session titled Today’s Successful Enterprises are Social Enterprises and was on a panel that Tony Byrne moderated; Christian Finn spoke on a panel on Unified Communications Unified Communications + Social Computing = Best of Both Worlds?, Mark Bennett spoke on a panel on The Evolution of Talent Management. The key areas of focus this year were sentiment analysis, adoption and community building, the benefits of failure, and social’s role in process applications. Sentiment analysis. This was focused not on external audiences but more on employee sentiment. Tim Young showed his internal "NikoNiko" project, where employees use smilies to report their current mood. The result was a dashboard that showed the company mood by department. Since the goal is to improve productivity, people can see which departments are running into issues and try and address them. A company might otherwise wait until the end of the quarter financials to find out that there was a problem and product didn’t ship. This is a way to identify issues immediately. Tim is great – he had the crowd laughing as soon as he hit the stage, with his proposed hastag for his session: by making it 138 characters long, people couldn’t say much behind his back. And as I tweeted during his session, I loved his comment that complexity diffuses energy - it sounds like something Sun Tzu would say. Another example of employee sentiment analysis was CubeVibe. Founder and CEO Aaron Aycock, in his 3 minute pitch or die session talked about how engaged employees perform better. It was too bad he got gonged, he was just picking up speed, but CubeVibe did win the vote – congratulations to them. Internal adoption, community building, and involvement. On this topic I spoke to Terri Griffith, and she said there is some good work going on at University of Indiana regarding this, and hinted that she might be blogging about it in the near future. This area holds lots of interest for me. Amongst our customers, - CPAC stands out as an organization that has successfully built a community. So, I wonder - what are the building blocks? A strong leader? A common or unifying purpose? A certain level of engagement? I imagine someone has created an equation that says “for a community to grow at 30% per month, there must be an engagement level x to the square root of y, where x equals current community size, and y equals the expected growth rate, and the result is how many engagements the average user must contribute to maintain that growth.” Does anyone have a framework like that? The net result of everyone’s experience is that there is nothing to do but start early and fail often. Kevin Jones made this the focus of his keynote. He talked about the types of failure and what they mean. And he showed his famous kids at work video: Kevin’s blog also has this post: Social Business Failure #8: Workflow Integration. This is something that we’ve been working on at Oracle. Since so much of business is based in enterprise applications such as ERP and CRM (and since Oracle offers e-Business Suite, Siebel, PeopleSoft, and JD Edwards, as well as Fusion Applications), it makes sense that the social capabilities of Oracle WebCenter is built right into these applications. There are two types of social collaboration – ad-hoc, and exception handling. When you are in a business process and encounter an exception, you immediately look for 1) the document that tells you how to handle it, or 2) the person who can tell you how to handle it. With WebCenter built into these processes, people either search their content management system, or engage in expertise location and conversation. The great thing is, THEY DON’T HAVE TO LEAVE THE APPLICATION TO DO IT. Oracle has built the social capabilities right into the applications and business processes. I don’t think enough folks were able to see that at the event, but I expect that over the next six months folks will become very aware of it. WebCenter also provides the ability to have ad-hoc collaboration, search, and expertise location that folks need when they are innovating or collaborating. We demonstrated Oracle Social Network. It’s built on our Oracle WebCenter product to provide social collaboration inside and outside of your company. When we showed it to people, there were a number of areas that they commented on that were different from the other products being shown at the conference: Screenshots from within the product Many authors working on documents simultaneously Flagging people for follow up Direct ability to call out to people Ability to see presence not just if someone is online, but which conversation they are actively in Great stuff, the conference was full of smart people that that we enjoy spending time with. We’ll keep up in the meantime, but we look forward to seeing you in Boston.

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• Employee Engagement Q&A with John Brunswick

  - by Kellsey Ruppel

  As we are focusing this week on Employee Engagement, I recently sat down with industry expert and thought leader John Brunswick on the topic. Here is the Q&A dialogue we shared.  Q: How do you effectively engage employees to drive business value?A: Motivation, both extrinsic and intrinsic, combined with the relevancy of various channels to support it.  Beyond chaining business strategies like compensation models within an organization, engagement ultimately is most successful when driven by employee's motivations.  Business value derived from engagement through technical capabilities can be objectively measured through metrics like the rate and accuracy of problem solving for a given business function or frequency of innovation created.  Providing employees performing "knowledge work" with capabilities that allow them to perform work with a higher degree of accuracy in the same or ideally less time, adds value for that individual and in turn, drives their level of engagement to drive business value. Q: Organizations with high levels of employee engagement outperform the total stock market index by 22%. Can you comment on why you think this might be? A: Alignment through shared purpose.  Zappos is an excellent example of a culture that arguably has higher than average levels of employee engagement and it permeates every aspect of their organization – embodied externally through their customer experience.  I recently made my first purchase with them and it was obvious through their web experience, visual design, communication style, customer service and attention to detail down to green packaging, that they have an amazingly strong shared purpose.  The Zappos.com ‘About page’ outlines their "Family Core Values", the first three being "Deliver WOW Through Service, Embrace and Drive Change & Create Fun and A Little Weirdness" – all reflected externally in my interaction with them.  Strong shared purpose enables higher product and service experience, equating to a dedicated customer base, repeat purchases and expanded marketshare. Q: Have you seen any trends in the market regarding employee engagement? A: Some companies now see offering a form of social engagement similar to Facebook and LinkedIn as standard communication infrastructure like email or instant messaging.  Originally offered as standalone tools, the value is now seen when these capabilities are offered in an integrated fashion in the context of business entities.  An emerging area of focus is around employee activities related to their organization on external social platforms, implicitly creating external communities with employees acting on behalf of the brand and interacting with each other (e.g. Twitter).  Companies have reached a formal understand that this now established communication medium requires strategies allowing employees to engage.  I have personally met colleagues from Oracle, like Oracle User Experience Director Ultan O'Broin (@ultan), via Twitter before meeting first through internal channels. Q: Employee engagement is important, but what about engaging customers and partners? A: The last few years we have witnessed an interesting evolution from the novelty of self-service to expectations of "intelligent" self-service.  From a consumer standpoint, engagement can end up being a key differentiator, especially in mature markets.  Customers that perform some level of interaction with a brand develop greater affinity for the brand and have a greater probability of acting as an advocate.  As organizations move toward a model of deeper engagement, they must ensure that their business is positioned to support deeper relationships, offering potentially greater transparency. From a partner standpoint greater engagement can lead to new types of business opportunities, much in the way that Amazon.com offers a unified shopping experience that can potentially span various vendors.  This same model can be extended to blending services and product delivery models, based on a closeness not easily possible before increased capability of engagement mechanisms. Q: What types of solutions are available to successfully deliver employee engagement? A: Solutions enabling higher levels of engagement do so on the basis of relevancy.  This relevancy is generally supported by aspects of content management, social collaboration, business intelligence, portal and process management technologies.  These technologies can help deliver an experience tailored to a given role or process within an organization that applies equally to work that is structured or unstructured, appearing in the form of functionality as simple as an online employee directory search, knowledge communities supported by social collaboration, as well as more feature rich business intelligence dashboards and portals. Looking to learn more about how to effectively engage your employees? Check out this webcast, or read more from John Brunswick. 

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• MDM for Tax Authorities

  - by david.butler(at)oracle.com

  In last week’s MDM blog, we discussed MDM in the Public Sector. I want to continue that thread. After all, no industry faces tougher data quality problems than governmental organizations, and few industries suffer more significant down side consequences to poor operations than local, state and federal governments. One key challenge area is taxation. Tax Authorities face a multitude of IT challenges. Firstly, the data used in tax calculations is increasing in volume and complexity. They must improve service by introducing multi-channel contact centers and self-service capabilities. Security concerns necessitate increasingly sophisticated data protection procedures. And cost constraints are driving Tax Authorities to rely on off-the-shelf software for many of their functional areas. Compounding these issues is the fact that the IT architectures in operation at most revenue and collections agencies are very complex. They typically include multiple, disparate operational and analytical systems across which the sum total of data about individual constituents is fragmented. To make matters more complicated, taxation is not carried out by a single jurisdiction, and often sources of income including employers, investments and other sources of taxable income and deductions must also be tracked and shared among tax authorities. Collectively, these systems are involved in tax assessment and collections, risk analysis, scoring, tracking, auditing and investigation case management. The Problem of Constituent Data Management The infrastructure described above makes it very difficult to create a consolidated representation of a given party. Differing formats and data models mean that a constituent may be represented in one way in one system and in a different way in another. Individual records are frequently inaccurate, incomplete, out of date and/or inconsistent with other records relating to the same constituent. When constituent data must be aggregated and scored, information within each system must be rationalized and normalized so the agency can produce a constituent information file (CIF) that provides a single source of truth about that party. If information about that constituent changes, each system in turn must be updated. There have been many attempts to solve this problem with technology: from consolidating transactional systems to conducting manual systems integration projects and superimposing layers of business intelligence and analytics. All these approaches can be successful in solving a portion of the problem at a specific point in time, but without an enterprise perspective, anything gained is quickly lost again. Oracle Constituent Data Mastering for Tax Authorities: A Single View of the Constituent Oracle has a flexible and long-term solution to the problem of securely integrating and managing constituent data. The Oracle Solution for mastering Constituent Data for Tax Authorities is based on two core product offerings: Oracle Customer Hub and – optionally – Oracle Application Integration Architecture (AIA). Customer Hub is a master data management (MDM) product that centralizes, de-duplicates, and enriches constituent data. It unifies fragmented information without disrupting existing business processes or IT investments. Role based data access and privacy rules guarantee maximum security and privacy. Data is continuously and automatically synchronized with all source systems. With the Oracle Customer Hub managing the master constituent identity, every department can capture transaction activity against the same record, improving reporting accuracy, employee productivity, reliability of constituent analytics, and day-to-day constituent relationships. Oracle Application Integration Architecture provides a collection of core pre-built processes to support out of the box Master Data Governance across Oracle Customer Hub, Siebel CRM, and Oracle E-Business Suite. It also provides a framework to enable MDM integrations with other Oracle and non-Oracle applications. Oracle AIA removes some of the key inhibitors to implementing a service-oriented architecture (SOA) by providing a pre-built SOA-based middleware foundation as well as industry-optimized service oriented applications, all built around a SOA governance model that encourages effective design and reuse. I encourage you to read Oracle Solution for Mastering Constituents Data for Public Sector – Tax Authorities by Roberto Negro. It is an outstanding whitepaper that describes how the Oracle MDM solution allows you to create a unified, reconciled source of high-quality constituent data and gain an accurate single view of each constituent. This foundation enables you to lower the costs associated with data quality and integration and create a tax organization that is efficient, secure and constituent-centric. Also, don’t forget the upcoming webcast on Thursday, February 10th: Deliver Improved Services to Citizens at Lower Cost to your Organization Our Guest Speaker is Ruben Spekle, from Capgemini. He will also provide insight into Public Sector Master Data Management and Case Management implementations including one that was executed for a Dutch Government Agency. If you are interested in how governmental organizations from around the world are using MDM to advance their cause, click here to register for the webcast.

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• Running a Mongo Replica Set on Azure VM Roles

  - by Elton Stoneman

  Originally posted on: http://geekswithblogs.net/EltonStoneman/archive/2013/10/15/running-a-mongo-replica-set-on-azure-vm-roles.aspxSetting up a MongoDB Replica Set with a bunch of Azure VMs is straightforward stuff. Here’s a step-by-step which gets you from 0 to fully-redundant 3-node document database in about 30 minutes (most of which will be spent waiting for VMs to fire up). First, create yourself 3 VM roles, which is the minimum number of nodes you need for high availability. You can use any OS that Mongo supports. This guide uses Windows but the only difference will be the mechanism for starting the Mongo service when the VM starts (Windows Service, daemon etc.) While the VMs are provisioning, download and install Mongo locally, so you can set up the replica set with the Mongo shell. We’ll create our replica set from scratch, doing one machine at a time (if you have a single node you want to upgrade to a replica set, it’s the same from step 3 onwards): 1. Setup Mongo Log into the first node, download mongo and unzip it to C:. Rename the folder to remove the version – so you have c:\MongoDB\bin etc. – and create a new folder for the logs, c:\MongoDB\logs. 2. Setup your data disk When you initialize a node in a replica set, Mongo pre-allocates a whole chunk of storage to use for data replication. It will use up to 5% of your data disk, so if you use a Windows VM image with a defsault 120Gb disk and host your data on C:, then Mongo will allocate 6Gb for replication. And that takes a while. Instead you can create yourself a new partition by shrinking down the C: drive in Computer Management, by say 10Gb, and then creating a new logical disk for your data from that spare 10Gb, which will be allocated as E:. Create a new folder, e:\data. 3. Start Mongo When that’s done, start a command line, point to the mongo binaries folder, install Mongo as a Windows Service, running in replica set mode, and start the service: cd c:\mongodb\bin mongod -logpath c:\mongodb\logs\mongod.log -dbpath e:\data -replSet TheReplicaSet –install net start mongodb 4. Open the ports Mongo uses port 27017 by default, so you need to allow access in the machine and in Azure. In the VM, open Windows Firewall and create a new inbound rule to allow access via port 27017. Then in the Azure Management Console for the VM role, under the Configure tab add a new rule, again to allow port 27017. 5. Initialise the replica set Start up your local mongo shell, connecting to your Azure VM, and initiate the replica set: c:\mongodb\bin\mongo sc-xyz-db1.cloudapp.net rs.initiate() This is the bit where the new node (at this point the only node) allocates its replication files, so if your data disk is large, this can take a long time (if you’re using the default C: drive with 120Gb, it may take so long that rs.initiate() never responds. If you’re sat waiting more than 20 minutes, start another instance of the mongo shell pointing to the same machine to check on it). Run rs.conf() and you should see one node configured. 6. Fix the host name for the primary – *don’t miss this one* For the first node in the replica set, Mongo on Windows doesn’t populate the full machine name. Run rs.conf() and the name of the primary is sc-xyz-db1, which isn’t accessible to the outside world. The replica set configuration needs the full DNS name of every node, so you need to manually rename it in your shell, which you can do like this: cfg = rs.conf() cfg.members[0].host = ‘sc-xyz-db1.cloudapp.net:27017’ rs.reconfig(cfg) When that returns, rs.conf() will have your full DNS name for the primary, and the other nodes will be able to connect. At this point you have a working database, so you can start adding documents, but there’s no replication yet. 7. Add more nodes For the next two VMs, follow steps 1 through to 4, which will give you a working Mongo database on each node, which you can add to the replica set from the shell with rs.add(), using the full DNS name of the new node and the port you’re using: rs.add(‘sc-xyz-db2.cloudapp.net:27017’) Run rs.status() and you’ll see your new node in STARTUP2 state, which means its initializing and replicating from the PRIMARY. Repeat for your third node: rs.add(‘sc-xyz-db3.cloudapp.net:27017’) When all nodes are finished initializing, you will have a PRIMARY and two SECONDARY nodes showing in rs.status(). Now you have high availability, so you can happily stop db1, and one of the other nodes will become the PRIMARY with no loss of data or service. Note – the process for AWS EC2 is exactly the same, but with one important difference. On the Azure Windows Server 2012 base image, the MongoDB release for 64-bit 2008R2+ works fine, but on the base 2012 AMI that release keeps failing with a UAC permission error. The standard 64-bit release is fine, but it lacks some optimizations that are in the 2008R2+ version.

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• Limiting Audit Exposure and Managing Risk – Q&A and Follow-Up Conversation

  - by Tanu Sood

  Thanks to all who attended the live ISACA webcast on Limiting Audit Exposure and Managing Risk with Metrics-Driven Identity Analytics. We were really fortunate to have Don Sparks from ISACA moderate the webcast featuring Stuart Lincoln, Vice President, IT P&L Client Services, BNP Paribas, North America and Neil Gandhi, Principal Product Manager, Oracle Identity Analytics. Stuart’s insights given the team’s role in providing IT for P&L Client Services and his tremendous experience in identity management and establishing sustainable compliance programs were true value-add at yesterday’s webcast. And if you are a healthcare organization looking to solve your compliance and security challenges, we recommend you join us for a live webcast on Tuesday, November 29 at 10 am PT. The webcast will feature experts from Kaiser Permanente, PricewaterhouseCoopers and Oracle and the focus of the discussion will be around the compliance challenges a healthcare organization faces and best practices for tackling those. Here are the details: Healthcare IT News Webcast: Managing Risk and Enforcing Compliance in Healthcare with Identity Analytics Tuesday, November 29, 201110:00 a.m. PT / 1:00 p.m. ET Register Today The ISACA webcast replay is now available on-demand and the slides are also available for download. Since we didn’t have time to address all the questions we received during the live Q&A portion of the webcast, we have captured responses to the remaining questions here. Please continue to provide us your feedback and insights from your experience in deploying identity compliance solutions. Q. Can you please clarify the mechanism utilized to populate the Identity Warehouse from each individual application's access management function / files? A. Oracle Identity Analytics (OIA) supports direct imports from applications. Data collection is based on Extract, Transform and Load (ETL) that eliminates the need to write connectors to different applications. Oracle Identity Analytics’ import engine supports complex entitlement feeds saved as either text files or XML. The imports can be scheduled on a periodic basis or triggered as needed. If the applications are synchronized with a user provisioning solution like Oracle Identity Manager, Oracle Identity Analytics has a seamless integration to pull in data from Oracle Identity Manager. Q.  Can you provide a short summary of the new features in your latest release of Oracle Identity Analytics? A. Oracle recently announced availability of enhanced Oracle Identity Analytics. This release focused on easing the certification process by offering risk analytics driven certification, advanced certification screens, business centric views and significant improvement in performance including 3X faster data imports, 3X faster certification campaign generation and advanced auto-certification features, that  will allow organizations to improve user productivity by up to 80%. Closed-loop risk feedback and IT policy monitoring with Oracle Identity Manager, a leading user provisioning solution, allows for more accurate certification reviews. And, OIA's improved performance enables customers to scale compliance initiatives supporting millions of user entitlements across thousands of applications, whether on premise or in the cloud, without compromising speed or integrity. Q. Will ISACA grant a CPE credit for attending this ISACA-sponsored webinar today? A. From ISACA: Hello and thank you for your interest in the 2011 ISACA Webinar Program!  Unfortunately, there are no CPEs offered for this program, archived or live.  We will be looking into the feasibility of offering them in the future.  Q. Would you be able to use this to help manage licenses for software? That is to say - could it track software that is not used by a user, thus eliminating the software license? A. OIA’s integration with Oracle Identity Manager, a leading user provisioning solution, allows organizations to detect ghost accounts or unused accounts via account reconciliation. Based on company’s policies, this could trigger an automated workflow for account deletion or asking for further investigation. Closed-loop feedback between the two solutions would then allow visibility into the complete audit trail of when the account was detected, the action taken, by whom, when and the current status. Q. We have quarterly attestations and .xls mechanisms are not working. Once the identity data is correlated in Identity Analytics, do you then automate access certification? A. OIA’s identity warehouse analyzes and correlates identity data across various resources that allows OIA to determine a user’s risk profile, who the access review request should go to, along with all the relevant access details of the user. The access certification manager gets notification on what to review, when and the relevant data is presented in a business friendly screen. Based on the result of the access certification process, actions are triggered and results recorded and archived. Access review managers have visual risk indicators that also allow them to prioritize access certification tasks and efforts. Q. How does Oracle Identity Analytics work with Cloud Security? A. For enterprises looking to build their own cloud(s), Oracle offers a set of security services that cloud developers can leverage including Oracle Identity Analytics.  For enterprises looking to manage their compliance requirements but without hosting those in-house and instead having a hosting provider offer managed Identity Management services to the organizations, Oracle Identity Analytics can be leveraged much the same way as you’d in an on-premise (within the enterprise) environment. In fact, organizations today are leveraging Oracle Identity Analytics to manage identity compliance in both these ways. Q. Would you recommend this as a cost effective solution for a smaller organization with @ 2,500 users? A. The key return-on-investment (ROI) on Oracle Identity Analytics is derived from automating compliance processes thereby eliminating administrative overhead, minimizing errors, maintaining cost- and time-effective sustainable compliance processes and minimizing audit exposures and penalties.  Of course, there are other tangible benefits that are derived from an Oracle Identity Analytics implementation as outlined in the webcast. For a quantitative analysis of your requirements and potential ROI calculation, we recommend you refer to the Forrester Study on Total Economic Impact of Oracle Identity Analytics. For an in-person discussion, please email Richard Caldwell.

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• Integration Patterns with Azure Service Bus Relay, Part 2: Anonymous full-trust .NET consumer

  - by Elton Stoneman

  This is the second in the IPASBR series, see also: Integration Patterns with Azure Service Bus Relay, Part 1: Exposing the on-premise service Part 2 is nice and easy. From Part 1 we exposed our service over the Azure Service Bus Relay using the netTcpRelayBinding and verified we could set up our network to listen for relayed messages. Assuming we want to consume that service in .NET from an environment which is fairly unrestricted for us, but quite restricted for attackers, we can use netTcpRelay and shared secret authentication. Pattern applicability This is a good fit for scenarios where: the consumer can run .NET in full trust the environment does not restrict use of external DLLs the runtime environment is secure enough to keep shared secrets the service does not need to know who is consuming it the service does not need to know who the end-user is So for example, the consumer is an ASP.NET website sitting in a cloud VM or Azure worker role, where we can keep the shared secret in web.config and we don't need to flow any identity through to the on-premise service. The service doesn't care who the consumer or end-user is - say it's a reference data service that provides a list of vehicle manufacturers. Provided you can authenticate with ACS and have access to Service Bus endpoint, you can use the service and it doesn't care who you are. In this post, we’ll consume the service from Part 1 in ASP.NET using netTcpRelay. The code for Part 2 (+ Part 1) is on GitHub here: IPASBR Part 2 Authenticating and authorizing with ACS In this scenario the consumer is a server in a controlled environment, so we can use a shared secret to authenticate with ACS, assuming that there is governance around the environment and the codebase which will prevent the identity being compromised. From the provider's side, we will create a dedicated service identity for this consumer, so we can lock down their permissions. The provider controls the identity, so the consumer's rights can be revoked. We'll add a new service identity for the namespace in ACS , just as we did for the serviceProvider identity in Part 1. I've named the identity fullTrustConsumer. We then need to add a rule to map the incoming identity claim to an outgoing authorization claim that allows the identity to send messages to Service Bus (see Part 1 for a walkthrough creating Service Idenitities): Issuer: Access Control Service Input claim type: http://schemas.xmlsoap.org/ws/2005/05/identity/claims/nameidentifier Input claim value: fullTrustConsumer Output claim type: net.windows.servicebus.action Output claim value: Send This sets up a service identity which can send messages into Service Bus, but cannot register itself as a listener, or manage the namespace. Adding a Service Reference The Part 2 sample client code is ready to go, but if you want to replicate the steps, you’re going to add a WSDL reference, add a reference to Microsoft.ServiceBus and sort out the ServiceModel config. In Part 1 we exposed metadata for our service, so we can browse to the WSDL locally at: http://localhost/Sixeyed.Ipasbr.Services/FormatService.svc?wsdl If you add a Service Reference to that in a new project you'll get a confused config section with a customBinding, and a set of unrecognized policy assertions in the namespace http://schemas.microsoft.com/netservices/2009/05/servicebus/connect. If you NuGet the ASB package (“windowsazure.servicebus”) first and add the service reference - you'll get the same messy config. Either way, the WSDL should have downloaded and you should have the proxy code generated. You can delete the customBinding entries and copy your config from the service's web.config (this is already done in the sample project in Sixeyed.Ipasbr.NetTcpClient), specifying details for the client:     <client>       <endpoint address="sb://sixeyed-ipasbr.servicebus.windows.net/net"                 behaviorConfiguration="SharedSecret"                 binding="netTcpRelayBinding"                 contract="FormatService.IFormatService" />     </client>     <behaviors>       <endpointBehaviors>         <behavior name="SharedSecret">           <transportClientEndpointBehavior credentialType="SharedSecret">             <clientCredentials>               <sharedSecret issuerName="fullTrustConsumer"                             issuerSecret="E3feJSMuyGGXksJi2g2bRY5/Bpd2ll5Eb+1FgQrXIqo="/>             </clientCredentials>           </transportClientEndpointBehavior>         </behavior>       </endpointBehaviors>     </behaviors>   The proxy is straight WCF territory, and the same client can run against Azure Service Bus through any relay binding, or directly to the local network service using any WCF binding - the contract is exactly the same. The code is simple, standard WCF stuff: using (var client = new FormatService.FormatServiceClient()) { outputString = client.ReverseString(inputString); } Running the sample First, update Solution Items\AzureConnectionDetails.xml with your service bus namespace, and your service identity credentials for the netTcpClient and the provider:   <!-- ACS credentials for the full trust consumer (Part2): -->   <netTcpClient identityName="fullTrustConsumer"                 symmetricKey="E3feJSMuyGGXksJi2g2bRY5/Bpd2ll5Eb+1FgQrXIqo="/> Then rebuild the solution and verify the unit tests work. If they’re green, your service is listening through Azure. Check out the client by navigating to http://localhost:53835/Sixeyed.Ipasbr.NetTcpClient. Enter a string and hit Go! - your string will be reversed by your on-premise service, routed through Azure: Using shared secret client credentials in this way means ACS is the identity provider for your service, and the claim which allows Send access to Service Bus is consumed by Service Bus. None of the authentication details make it through to your service, so your service is not aware who the consumer is (MSDN calls this "anonymous authentication").

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• A little primer on using TFS with a small team

  - by johndoucette

  The scenario; A small team of 3 developers mostly in maintenance mode with traditional ASP.net, classic ASP, .Net integration services and utilities with the company’s third party packages, and a bunch of java-based Coldfusion web applications all under Visual Source Safe (VSS). They are about to embark on a huge SharePoint 2010 new construction project and wanted to use subversion instead VSS. TFS was a foreign word and smelled of “high cost” and of an “over complicated process”. Since they had no preconditions about the old TFS versions (‘05 & ‘08), it was fun explaining how simple it was to install a TFS server and get the ball rolling, with or without all the heavy stuff one sometimes associates with such a huge and powerful application management lifecycle product. So, how does a small team begin using TFS? 1. Start by using source control and migrate current VSS source trees into TFS. You can take the latest version or migrate the entire version history. It’s up to you on whether you want a clean start or need quick access to all the version notes and history of the bits. 2. Since most shops are mainly in maintenance mode with existing applications, begin using bug workitems for everything. When you receive an issue/bug from your current tracking system, manually enter the workitem in TFS right through Visual Studio. You can automate the integration to the current tracking system later or replace it entirely. Believe me, this thing is powerful and can handle even the largest of help desks. 3. With new construction, begin work with requirements and task workitems and follow the traditional sprint-based development lifecycle. Obviously, some minor training will be needed, but don’t fear, this is very intuitive and MSDN has a ton of lesson based labs and videos. 4. For the java developers, use the new Team Explorer Everywhere 2010 plugin (recently known as Teamprise). There is a seamless interface in Eclipse, but also a good command-line utility for other environments such as Dreamweaver. 5. Wait to fully integrate the whole workitem/project management/testing process until your team is familiar with the integrated workitems for bugs and code. After a while, you will see the team wanting more transparency into the work they are all doing and naturally, everyone will want workitems to help them organize the chaos! 6. Management will be limited in the value of the reports until you have a fully blown implementation of project planning, construction, build, deployment and testing. However, there are some basic “bug rate” reports and current backlog listings that can provide good information. Some notable explanations of TFS; Work Item Tracking and Project Management - A workitem represents the unit of work within the system which enables tracking of all activities produced by a user, whether it is a developer, business user, project manager or tester. The properties of a workitem such as linked changesets (checked-in code), who updated the data and when, the states and reasons for change, are all transitioned to a data warehouse within TFS for reporting purposes. A workitem can be defines as a "bug", "requirement", test case", or a "change request". They drive the work effort by the individual assigned to it and also provide a key role in defining what needs to be done. Workitems are the things the team needs to do to accomplish a goal. Test Case Management - Starting with a workitem known as a "test case", a tester (or developer) can now author and manage test cases within a formal test plan subsystem. Although TFS supports the test case workitem type, there is a new product known as the VS Test Professional 2010 which allows a tester to facilitate manual tests including fast forwarding steps in the process to arrive at the assertion point quickly. This repeatable process provides quick regression tests and can be conducted by the business user to ensure completeness during UAT. In addition, developers no longer can provide a response to a bug with the line "cannot reproduce". With every test run, attachments including the recorded session, captured environment configurations and settings, screen shots, intellitrace (debugging history), and in some cases if the lab manager is being used, a snapshot of the tested environment is available. Version Control - A modern system allowing shared check-in/check-out, excellent merge conflict resolution, Shelvesets (personal check-ins), branching/merging visualization, public workspaces, gated check-ins, security hierarchy capabilities, and changeset/workitem tracking. Knowing what was done with the code by any developer has become much easier to picture and resolve issues. Team Build - Automate the compilation process whether you need it to be whenever a developer checks-in code, periodically such as nightly builds for testers in the morning, or manual builds to be deployed into production. Each build can run through pre-determined tests, perform code analysis to see if the developer conforms to the team standards, and reject the build if either fails. Project Portal & Reporting - Provide management with a dashboard with insight into the project(s). "Where are we" in each step of the way including past iterations and the current burndown rate. Enabling this feature is easy as it seamlessly interfaces with existing SharePoint implementations.

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• #iPad at One Week: A Great Device Made with a Heavy Hand

  - by andrewbrust

  I have now had my iPad for a little over a week. In that time, Apple introduced the world to its iPhone OS 4 (and the SDK agreement’s draconian new section 3.3.1), HP introduced is Slate, and Microsoft got ready to launch Visual Studio 2010 and .NET 4.0. And through it all I have used my iPad. I've used it for email, calendar, controlling my Sonos, and writing an essay. I've used it for getting on TripIt and Twitter, and surfing the Web. I've used it for online banking, and online ordering and delivery of food. And the verdict? Honestly? I think it's a great device and I thoroughly enjoy using it. The screen is bright and vibrant. I am surprisingly fast and accurate when I type on it. The touch screen's responsiveness is nearly flawless. The software, including a number of third party applications, include pleasing animations and use of color that make it fun to get work done. And speaking of work, the Exchange integration is, dare I say it, robust. Not as full-featured as on a PC or Windows Mobile device, but still offering core functionality and, so far at least, without bugs. The UI is intuitive, not just to me, but also to my 5 1/2 year old, and also to my nearly-3-year-old son. They picked it up and, with just just a few pointers from me, they almost immediately knew what to do, whether they were looking at photos (and swiping/flicking along as they did so), using a drawing program, playing a game, or watching YouTube videos. The younger of the two of them even tried to get up on a chair and grab the thing today. He dropped it, from about 4 feet off the ground. And it's still fine. (Meanwhile, I'll be keeping it on a higher shelf.) I cannot fully describe yet what makes this form factor and this product so appealing. Maybe it's that it's an always-on device. Maybe it's just being able to hold such a nice, relatively large display so close. Maybe it's the design sensibility, that seems to pervade throughout the app ecosystem. Or maybe it's that one's fingers, and not pens or mice, are the software's preferred input device. Whatever the attraction, it's strong. And no matter how much I tend to root for Microsoft and against Apple, Cupertino has, in my mind, scored big, Can Microsoft compete? Yes, but not with the Windows 7 standard UI (nor with individual OEMs’ own UIs on top). I hope Microsoft builds a variant of the Windows Phone 7 specifically for tablet devices. And I hope they make it clear that all developers, and programming languages, are welcome to the platform. Once that’s established, the OEMs have to build great hardware with fast, responsive touch screens, under Microsoft's watchful eye. That may be the hardest part of getting this right. No matter what, Microsoft's got a fight on its hands. I don't know if it can count on winning that fight, either. But Silverlight and Live Tiles could certainly help. And so can treating developers like adults.  Apple seems intent on treating their devs like kids, and then giving the kids a curfew.  For that, dev-friendly Microsoft may one day give thanks.

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• How to get bearable 2D and 3D performance on AMD Radeon HD 6950?

  - by l0b0

  I have had an AMD Radeon HD 6950 (i.e., Cayman series) for a couple years now, and I have tried a lot of combinations of drivers and settings with terrible results. I'm completely at a loss as to how to proceed. The open source driver has much better 2D performance, but it offloads all OpenGL rendering to the CPU. What I've tried so far: All the latest stable Ubuntu releases in the period, plus one Linux Mint release. All the latest stable AMD Catalyst Proprietary Display Drivers, and currently 13.1. The unofficial wiki installation instructions for every Ubuntu version and the semi-official Ubuntu instructions. All the tips and tweaks I could find for Minecraft (Optifine, reducing settings to minimum), VLC (postprocessing at minimum, rendering at native video size), Catalyst Control Center (flipped every lever in there) and X11 (some binary toggles I can no longer remember). Results: Typically 13-15 FPS in Minecraft, 30 max (100+ in Windows with the same driver version). Around 10 FPS in Team Fortress 2 using the official Steam client. Choppy video playback, in Flash and with VLC. CPU use goes through the roof when rendering video (150% for 1080p on YouTube in Chromium, 100% for 1080p H264 in VLC). glxgears shows 12.5 FPS when maximized. fgl_glxgears shows 10 FPS when maximized. Hardware details from lshw: Motherboard ASUS P6X58D-E CPU Intel Core i7 CPU 950 @ 3.07GHz (never overclocked; 64 bit) 6 GB RAM Video card product "Cayman PRO [Radeon HD 6950]", vendor "Hynix Semiconductor (Hyundai Electronics)" 2 x 1920x1200 monitors, both connected with HDMI. I feel I must be missing something absolutely fundamental here. Is there no accelerated support for anything on 64-bit architectures? Does a dual monitor completely mess up the driver? $ fglrxinfo display: :0 screen: 0 OpenGL vendor string: Advanced Micro Devices, Inc. OpenGL renderer string: AMD Radeon HD 6900 Series OpenGL version string: 4.2.11995 Compatibility Profile Context $ glxinfo | grep 'direct rendering' direct rendering: Yes I am currently using the open source driver, with the following results: Full frame rate and low CPU load when playing 1080p video. Black screen (but music in the background) in Team Fortress 2. Similar performance in Minecraft as the Catalyst driver. In hindsight obvious, since both end up offloading the rendering to the CPU. My /var/log/Xorg.0.log after upgrading to AMD Catalyst 13.1. Some possibly important lines: (WW) Falling back to old probe method for fglrx (WW) fglrx: No matching Device section for instance (BusID PCI:0@3:0:1) found The generated xorg.conf. The disabled "monitor" 0-DFP9 is actually an A/V receiver, which sometimes confuses the monitor drivers when turned on/off (but not in Windows). All three "monitor" devices are connected with HDMI. Edit: Chris Carter's suggestion to use the xorg-edgers PPA (Catalyst 13.1) resulted in some improvement, but still pretty bad performance overall: Minecraft stabilizes at 13-17 FPS, but at least the CPU load is "only" at 45-60%. Still 150% CPU use for 1080p video rendering on YouTube in Chromium. Massive improvement for 1080p H264 in VLC: 40-50% CPU use and no visible jitter glxgears performance about doubled to 25-30 FPS when maximized. fgl_glxgears still at ~10 FPS when maximized.

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• Windows 8 Camp&ndash;Ways to Prepare

  - by Lori Lalonde

  When Windows 8 was announced at the BUILD conference back in September, it created quite a buzz among the developer community. By the spring of 2012,  Windows 8 Developer Camps started popping up everywhere imaginable. I received a lot of questions from CTTDNUG members about whether or not we would be hosting one locally. If you recall my post about the Windows Phone/Azure Developer Workshop that CTTDNUG hosted back in March, you’ll remember that the biggest hurdle to overcome when planning this type of event was finding the right venue. It took some time, but I finally found a venue that was available and provided the prerequisites needed to ensure this camp is a success. I am very excited that CTTDNUG will be hosting a Windows 8 Camp this summer in the Kitchener/Waterloo area. In fact, it’s coming up in less than 2 weeks. Clearly other developers are excited as well, because our registration numbers show that the event is already 70% full! On top of that, I was fortunate enough to also book two well-known evangelists to present and teach at this full day developer camp: Andrei Marukovich and Atley Hunter. This was the icing on the cake. With the content provided by Microsoft, and two local experts that live and breathe Windows 8 development, I know that I, along with other developers that attend this event, will have the opportunity to maximize our learning potential and hit the ground running. If you plan on attending a Windows 8 Developer Camp soon, and want to ensure you get the most “bang for your buck” (figuratively speaking, since these camps are free), there are some things you can do to prepare before the big day: 1) Install the prerequisites on your own device before the big day I can’t stress this enough. Otherwise, you will be spending valuable time during the hands-on period downloading and installing what is needed, rather than digging into the development and using that time to ask the experts on-hand about programming challenges, issues, questions you may have with respect to your development. Prerequisites: Windows 8 Release Preview Visual Studio 2012 RC Download the Windows 8 SDK Samples 2) Purchase, download, and read Charles Petzold’s newest book:  Programming Windows 6th Edition This is a great introduction to the type of content you will be learning about during the camp. Doing some light reading beforehand might raise some questions about the concepts discussed in the book, which will give you the opportunity to write them down and bring them with you to the camp. The experts on hand will be able to answer them for you. 3) Make use of the freebies that are available Telerik has recently released a preview of their RadControls for Metro. You can sign up to receive a license code to give you access to install the preview for free and start playing around with it. Syncfusion also offers a free download of their Metro Studio package, which is a collection of metro style icons that you can customize and use in your own applications. Last but not least, once you’ve installed the Windows 8 Release Preview on your own device, go to the Windows 8 Store and download a handful of the free apps that are available. Testing out other Metro apps may give you ideas of what you can do in your own apps and analyze what features you like: application flow, type of animations used, concepts that were leveraged, how live tiles were used, etc. I hope you found these tips to be useful as you embark on a new development journey! Although this post focused on how to prepare for a Windows 8 camp, the same ideas are there whichever developer camp/workshop/event you attend. Learning does not begin and end on the day of the event. Attending a developer camp is just one step of many to master whatever technology you are interested in. It is a continuous process, which is fully maximized when you do your homework beforehand, actively participate during,  and follow up by putting what you learned to practice afterwards. Happy coding!

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• Lubuntu upgrade to 13.04 killed sound with ALSA. How to troubleshoot?

  - by Sven

  After upgrading to 13.04 from 12.10 Lubuntu lost audio playback after unplugging usb soundcard (Polycom) and plugging it back in. Volume control was gray and leading to pulseaudio mixer (not installed) so I uninstalled the pulseaudio package. I also removed and reinstalled the alsa-base package. After restart I have the alsamixer back everything seemingly as usual(volume 100%, unmute) but every sound program gets me errors no matter what device I select. aplay -L: null Discard all samples (playback) or generate zero samples (capture) pulse PulseAudio Sound Server default:CARD=NVidia HDA NVidia, ALC662 rev1 Analog Default Audio Device sysdefault:CARD=NVidia HDA NVidia, ALC662 rev1 Analog Default Audio Device front:CARD=NVidia,DEV=0 HDA NVidia, ALC662 rev1 Analog Front speakers surround40:CARD=NVidia,DEV=0 HDA NVidia, ALC662 rev1 Analog 4.0 Surround output to Front and Rear speakers surround41:CARD=NVidia,DEV=0 HDA NVidia, ALC662 rev1 Analog 4.1 Surround output to Front, Rear and Subwoofer speakers surround50:CARD=NVidia,DEV=0 HDA NVidia, ALC662 rev1 Analog 5.0 Surround output to Front, Center and Rear speakers surround51:CARD=NVidia,DEV=0 HDA NVidia, ALC662 rev1 Analog 5.1 Surround output to Front, Center, Rear and Subwoofer speakers surround71:CARD=NVidia,DEV=0 HDA NVidia, ALC662 rev1 Analog 7.1 Surround output to Front, Center, Side, Rear and Woofer speakers iec958:CARD=NVidia,DEV=0 HDA NVidia, ALC662 rev1 Digital IEC958 (S/PDIF) Digital Audio Output hdmi:CARD=NVidia,DEV=0 HDA NVidia, HDMI 0 HDMI Audio Output dmix:CARD=NVidia,DEV=0 HDA NVidia, ALC662 rev1 Analog Direct sample mixing device dmix:CARD=NVidia,DEV=1 HDA NVidia, ALC662 rev1 Digital Direct sample mixing device dmix:CARD=NVidia,DEV=3 HDA NVidia, HDMI 0 Direct sample mixing device dsnoop:CARD=NVidia,DEV=0 HDA NVidia, ALC662 rev1 Analog Direct sample snooping device dsnoop:CARD=NVidia,DEV=1 HDA NVidia, ALC662 rev1 Digital Direct sample snooping device dsnoop:CARD=NVidia,DEV=3 HDA NVidia, HDMI 0 Direct sample snooping device hw:CARD=NVidia,DEV=0 HDA NVidia, ALC662 rev1 Analog Direct hardware device without any conversions hw:CARD=NVidia,DEV=1 HDA NVidia, ALC662 rev1 Digital Direct hardware device without any conversions hw:CARD=NVidia,DEV=3 HDA NVidia, HDMI 0 Direct hardware device without any conversions plughw:CARD=NVidia,DEV=0 HDA NVidia, ALC662 rev1 Analog Hardware device with all software conversions plughw:CARD=NVidia,DEV=1 HDA NVidia, ALC662 rev1 Digital Hardware device with all software conversions plughw:CARD=NVidia,DEV=3 HDA NVidia, HDMI 0 Hardware device with all software conversions default:CARD=Communicator Default Audio Device sysdefault:CARD=Communicator Default Audio Device front:CARD=Communicator,DEV=0 Polycom Communicator, USB Audio Front speakers surround40:CARD=Communicator,DEV=0 Polycom Communicator, USB Audio 4.0 Surround output to Front and Rear speakers surround41:CARD=Communicator,DEV=0 Polycom Communicator, USB Audio 4.1 Surround output to Front, Rear and Subwoofer speakers surround50:CARD=Communicator,DEV=0 Polycom Communicator, USB Audio 5.0 Surround output to Front, Center and Rear speakers surround51:CARD=Communicator,DEV=0 Polycom Communicator, USB Audio 5.1 Surround output to Front, Center, Rear and Subwoofer speakers surround71:CARD=Communicator,DEV=0 Polycom Communicator, USB Audio 7.1 Surround output to Front, Center, Side, Rear and Woofer speakers iec958:CARD=Communicator,DEV=0 Polycom Communicator, USB Audio IEC958 (S/PDIF) Digital Audio Output dmix:CARD=Communicator,DEV=0 Polycom Communicator, USB Audio Direct sample mixing device dsnoop:CARD=Communicator,DEV=0 Polycom Communicator, USB Audio Direct sample snooping device hw:CARD=Communicator,DEV=0 Polycom Communicator, USB Audio Direct hardware device without any conversions plughw:CARD=Communicator,DEV=0 Polycom Communicator, USB Audio Hardware device with all software conversions etc/asound.conf: defaults.ctl.card 1 defaults.pcm.card 1 defaults.pcm.device 1 Following gets same result with both devices. aplay -vv -D front:CARD=NVidia,DEV=0 "Release the Pressure.wav": Playing WAVE 'Release the Pressure.wav' : Signed 16 bit Little Endian, Rate 44100 Hz, Mono aplay: set_params:1087: Channels count non available Guayadeque mp3 playback: AL lib: alsa_open_playback: Could not open playback device 'default': No such file or directory 21:32:14: Error: Gstreamer error 'Configured audiosink playbackbin is not working.' Audacious: ALSA error: snd_mixer_attach failed: No such file or directory. ALSA error: snd_pcm_open failed: No such device. So How do I fix my audio? UPDATE: I removed the usb soundcard and got rid of all alsa config. Everything is working as before the install but it sure feels fragile.

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• Database-as-a-Service on Exadata Cloud

  - by Gagan Chawla

  Note – Oracle Enterprise Manager 12c DBaaS is platform agnostic and is designed to work on Exadata/non-Exadata, physical/virtual, Oracle/non Oracle platforms and it’s not a mandatory requirement to use Exadata as the base platform. Database-as-a-Service (DBaaS) is an important trend these days and the top business drivers motivating customers towards private database cloud model include constant pressure to reduce IT Costs and Complexity, and also to be able to improve Agility and Quality of Service. The first step many enterprises take in their journey towards cloud computing is to move to a consolidated and standardized environment and Exadata being already a proven best-in-class popular consolidation platform, we are seeing now more and more customers starting to evolve from Exadata based platform into an agile self service driven private database cloud using Oracle Enterprise Manager 12c. Together Exadata Database Machine and Enterprise Manager 12c provides industry’s most comprehensive and integrated solution to transform from a typical silo’ed environment into enterprise class database cloud with self service, rapid elasticity and pay-per-use capabilities.   In today’s post, I’ll list down the important steps to enable DBaaS on Exadata using Enterprise Manager 12c. These steps are chalked down based on a recent DBaaS implementation from a real customer engagement - Project Planning - First step involves defining the scope of implementation, mapping functional requirements and objectives to use cases, defining high availability, network, security requirements, and delivering the project plan. In a Cloud project you plan around technology, business and processes all together so ensure you engage your actual end users and stakeholders early on in the project right from the scoping and planning stage. Setup your EM 12c Cloud Control Site – Once the project plan approval and sign off from stakeholders is achieved, refer to EM 12c Install guide and these are some important tips to follow during the site setup phase - Review the new EM 12c Sizing paper before you get started with install Cloud, Chargeback and Trending, Exadata plug ins should be selected to deploy during install Refer to EM 12c Administrator’s guide for High Availability, Security, Network/Firewall best practices and options Your management and managed infrastructure should not be combined i.e. EM 12c repository should not be hosted on same Exadata where target Database Cloud is to be setup Setup Roles and Users – Cloud Administrator (EM_CLOUD_ADMINISTRATOR), Self Service Administrator (EM_SSA_ADMINISTRATOR), Self Service User (EM_SSA_USER) are the important roles required for cloud lifecycle management. Roles and users are managed by Super Administrator via Setup menu –> Security option. For Self Service/SSA users custom role(s) based on EM_SSA_USER should be created and EM_USER, PUBLIC roles should be revoked during SSA user account creation. Configure Software Library – Cloud Administrator logs in and in this step configures software library via Enterprise menu –> provisioning and patching option and the storage location is OMS shared filesystem. Software Library is the centralized repository that stores all software entities and is often termed as ‘local store’. Setup Self Update – Self Update is one of the most innovative and cool new features in EM 12c framework. Self update can be accessed via Setup -> Extensibility option by Super Administrator and is the unified delivery mechanism to get all new and updated entities (Agent software, plug ins, connectors, gold images, provisioning bundles etc) in EM 12c. Deploy Agents on all Compute nodes, and discover Exadata targets – Refer to Exadata discovery cookbook for detailed walkthrough to ensure successful discovery of Exadata targets. Configure Privilege Delegation Settings – This step involves deployment of privilege setting template on all the nodes by Super Administrator via Setup menu -> Security option with the option to define whether to use sudo or powerbroker for all provisioning and patching operations. Provision Grid Infrastructure with RAC Database on Compute Nodes – Software is provisioned in this step via a provisioning profile using EM 12c database provisioning. In case of Exadata, Grid Infrastructure and RAC Database software is already deployed on compute nodes via OneCommand from Oracle, so SSA Administrator just needs to discover Oracle Homes and Listener as EM targets. Databases will be created as and when users request for databases from cloud. Customize Create Database Deployment Procedure – the actual database creation steps are "templatized" in this step by Self Service Administrator and the newly saved deployment procedure will be used during service template creation in next step. This is an important step and make sure you have locked all the required variables marked as locked as ‘Y’ in this table. Setup Self Service Portal – This step involves setting up of zones, user quotas, service templates, chargeback plan. The SSA portal is setup by Self Service Administrator via Setup menu -> Cloud -> Database option and following guided workflow. Refer to DBaaS cookbook for details. You also have an option to customize SSA login page via steps documented in EM 12c Cloud Administrator’s guide Final Checks – Define and document process guidelines for SSA users and administrators. Get your SSA users trained on Self Service Portal features and overall DBaaS model and SSA administrators should be familiar with Self Service Portal setup pieces, EM 12c database lifecycle management capabilities and overall EM 12c monitoring framework. GO LIVE – Announce rollout of Database-as-a-Service to your SSA users. Users can login to the Self Service Portal and request/monitor/view their databases in Exadata based database cloud. Congratulations! You just delivered a successful database cloud implementation project! In future posts, we will cover these additional useful topics around database cloud – DBaaS Implementation tips and tricks – right from setup to self service to managing the cloud lifecycle ‘How to’ enable real production databases copies in DBaaS with rapid provisioning in database cloud Case study of a customer who recently achieved success with their transformational journey from traditional silo’ed environment on to Exadata based database cloud using Enterprise Manager 12c. More Information – Podcast on Database as a Service using Oracle Enterprise Manager 12c Oracle Enterprise Manager 12c Installation and Administration guide, Cloud Administration guide DBaaS Cookbook Exadata Discovery Cookbook Screenwatch: Private Database Cloud: Set Up the Cloud Self-Service Portal Screenwatch: Private Database Cloud: Use the Cloud Self-Service Portal Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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