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  • Smooth Sailing or Rough Waters: Navigating Policy Administration Modernization

    - by helen.pitts(at)oracle.com
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  • The Application Architecture Domain

    - by Michael Glas
    I have been spending a lot of time thinking about Application Architecture in the context of EA. More specifically, as an Enterprise Architect, what do I need to consider when looking at/defining/designing the Application Architecture Domain?There are several definitions of Application Architecture. TOGAF says “The objective here [in Application Architecture] is to define the major kinds of application system necessary to process the data and support the business”. FEA says the Application Architecture “Defines the applications needed to manage the data and support the business functions”.I agree with these definitions. They reflect what the Application Architecture domain does. However, they need to be decomposed to be practical.I find it useful to define a set of views into the Application Architecture domain. These views reflect what an EA needs to consider when working with/in the Applications Architecture domain. These viewpoints are, at a high level:Capability View: This view reflects how applications alignment with business capabilities. It is a super set of the following views when viewed in aggregate. By looking at the Application Architecture domain in terms of the business capabilities it supports, you get a good perspective on how those applications are directly supporting the business.Technology View: The technology view reflects the underlying technology that makes up the applications. Based on the number of rationalization activities I have seen (more specifically application rationalization), the phrase “complexity equals cost” drives the importance of the technology view, especially when attempting to reduce that complexity through standardization type activities. Some of the technology components to be considered are: Software: The application itself as well as the software the application relies on to function (web servers, application servers). Infrastructure: The underlying hardware and network components required by the application and supporting application software. Development: How the application is created and maintained. This encompasses development components that are part of the application itself (i.e. customizable functions), as well as bolt on development through web services, API’s, etc. The maintenance process itself also falls under this view. Integration: The interfaces that the application provides for integration as well as the integrations to other applications and data sources the application requires to function. Type: Reflects the kind of application (mash-up, 3 tiered, etc). (Note: functional type [CRM, HCM, etc.] are reflected under the capability view). Organization View: Organizations are comprised of people and those people use applications to do their jobs. Trying to define the application architecture domain without taking the organization that will use/fund/change it into consideration is like trying to design a car without thinking about who will drive it (i.e. you may end up building a formula 1 car for a family of 5 that is really looking for a minivan). This view reflects the people aspect of the application. It includes: Ownership: Who ‘owns’ the application? This will usually reflect primary funding and utilization but not always. Funding: Who funds both the acquisition/creation as well as the on-going maintenance (funding to create/change/operate)? Change: Who can/does request changes to the application and what process to the follow? Utilization: Who uses the application, how often do they use it, and how do they use it? Support: Which organization is responsible for the on-going support of the application? Information View: Whether or not you subscribe to the view that “information drives the enterprise”, it is a fact that information is critical. The management, creation, and organization of that information are primary functions of enterprise applications. This view reflects how the applications are tied to information (or at a higher level – how the Application Architecture domain relates to the Information Architecture domain). It includes: Access: The application is the mechanism by which end users access information. This could be through a primary application (i.e. CRM application), or through an information access type application (a BI application as an example). Creation: Applications create data in order to provide information to end-users. (I.e. an application creates an order to be used by an end-user as part of the fulfillment process). Consumption: Describes the data required by applications to function (i.e. a product id is required by a purchasing application to create an order. Application Service View: Organizations today are striving to be more agile. As an EA, I need to provide an architecture that supports this agility. One of the primary ways to achieve the required agility in the application architecture domain is through the use of ‘services’ (think SOA, web services, etc.). Whether it is through building applications from the ground up utilizing services, service enabling an existing application, or buying applications that are already ‘service enabled’, compartmentalizing application functions for re-use helps enable flexibility in the use of those applications in support of the required business agility. The applications service view consists of: Services: Here, I refer to the generic definition of a service “a set of related software functionalities that can be reused for different purposes, together with the policies that should control its usage”. Functions: The activities within an application that are not available / applicable for re-use. This view is helpful when identifying duplication functions between applications that are not service enabled. Delivery Model View: It is hard to talk about EA today without hearing the terms ‘cloud’ or shared services.  Organizations are looking at the ways their applications are delivered for several reasons, to reduce cost (both CAPEX and OPEX), to improve agility (time to market as an example), etc.  From an EA perspective, where/how an application is deployed has impacts on the overall enterprise architecture. From integration concerns to SLA requirements to security and compliance issues, the Enterprise Architect needs to factor in how applications are delivered when designing the Enterprise Architecture. This view reflects how applications are delivered to end-users. The delivery model view consists of different types of delivery mechanisms/deployment options for applications: Traditional: Reflects non-cloud type delivery options. The most prevalent consists of an application running on dedicated hardware (usually specific to an environment) for a single consumer. Private Cloud: The application runs on infrastructure provisioned for exclusive use by a single organization comprising multiple consumers. Public Cloud: The application runs on infrastructure provisioned for open use by the general public. Hybrid: The application is deployed on two or more distinct cloud infrastructures (private, community, or public) that remain unique entities, but are bound together by standardized or proprietary technology that enables data and application portability. While by no means comprehensive, I find that applying these views to the application domain gives a good understanding of what an EA needs to consider when effecting changes to the Application Architecture domain.Finally, the application architecture domain is one of several architecture domains that an EA must consider when developing an overall Enterprise Architecture. The Oracle Enterprise Architecture Framework defines four Primary domains: Business Architecture, Application Architecture, Information Architecture, and Technology Architecture. Each domain links to the others either directly or indirectly at some point. Oracle links them at a high level as follows:Business Capabilities and/or Business Processes (Business Architecture), links to the Applications that enable the capability/process (Applications Architecture – COTS, Custom), links to the Information Assets managed/maintained by the Applications (Information Architecture), links to the technology infrastructure upon which all this runs (Technology Architecture - integration, security, BI/DW, DB infrastructure, deployment model). There are however, times when the EA needs to narrow focus to a particular domain for some period of time. These views help me to do just that.

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  • New Management Console in Java SE Advanced 8u20

    - by Erik Costlow-Oracle
    Java SE 8 update 20 is a new feature release designed to provide desktop administrators with better control of their managed systems. The release notes for 8u20 are available from the public JDK release notes page. This release is not a Critical Patch Update (CPU). I would like to call attention to two noteworthy features of Oracle Java SE Advanced, the commercially supported version of Java SE for enterprises that require both support and specialized tools. The new Advanced Management Console provides a way to monitor and understand client systems at scale. It allows organizations to track usage and more easily create and manage client configuration like Deployment Rule Sets (DRS). DRS can control execution of tracked applications as well as specify compatibility of which application should use which Java SE installation. The new MSI Installer integrates into various desktop management tools, making it easier to customize and roll out different Java SE versions. Advanced Management Console The Advanced Management Console is part of Java SE Advanced designed for desktop administrators, whose users need to run many different Java applications. It provides usage tracking for those Applet & Web Start applications to help identify them for guided DRS creation. DRS can then be verified against the tracked data, to ensure that end-users can run their application against the appropriate Java version with no prompts. Usage tracking also has a different definition for Java SE than it does for most software applications. Unlike most applications where usage can be determined by a simple run-count, Java is a platform used for launching other applications. This means that usage tracking must answer both "how often is this Java SE version used" and "what applications are launched by it." Usage Tracking One piece of Java SE Advanced is a centralized usage tracker. Simply placing a properties file on the client informs systems to report information to this usage tracker, so that the desktop administrator can better understand usage. Information is sent via UDP to prevent any delay on the client. The usage tracking server resides at a central location on the intranet to collect information from those clients. The information is stored in a normalized database for performance, meaning that a single usage tracker can handle a large number of clients. Guided Deployment Rule Sets Deployment Rule Sets were introduced in Java 7 update 40 (September 2013) in order to help administrators control security prompts and guide compatibility. A previous post, Deployment Rule Sets by Example, explains how to configure a rule set so that most applications run against the most secure version but a specific applet may run against the Java version that was current several years ago. There are a different set of questions that can be asked by a desktop administrator in a large or distributed firm: Where are the Java RIAs that our users need? Which RIA needs which Java version? Which users need which Java versions? How do I verify these answers once I have them? The guided deployment rule set creation uses usage tracker data to identify applications both by certificate hash and location. After creating the rules, a comparison tool exists to verify them against the tracked data: If you intend to run an RIA, is it green? If something specific should be blocked, is it red? This makes user-testing easier. MSI Installer The Windows Installer format (MSI) provides a number of benefits for desktop administrators that customize or manage software at scale. Unlike the basic installer that most users obtain from Java.com or OTN, this installer is built around customization and integration with various desktop management products like SCCM. Desktop administrators using the MSI installer can use every feature provided by the format, such as silent installs/upgrades, low-privileged installations, or self-repair capabilities Customers looking for Java SE Advanced can download the MSI installer through their My Oracle Support (MOS) account. Java SE Advanced The new features in Java SE Advanced make it easier for desktop administrators to identify and control client installations at scale. Administrators at organizations that want either the tools or associated commercial support should consider Java SE Advanced.

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  • Organizing Connections with Folders in Oracle SQL Developer

    - by thatjeffsmith
    How many Oracle databases do you work with on a regular basis? I’m guessing the answer for most of you lies between 1 and 500. This post is really geared for those of you who deal with more than just a handful (5) of database connections. Filters are nice when you need to work with a subset of table data, or even a list of tables. So why wouldn’t they be just as useful for organizing your connections? Here’s my complete list of databases: The folders aren’t there by default, you add them as you need them. Now this isn’t an overly large connection list. But when I need to fire up an impromptu demo for a customer, it’s very nice to be able to drill down into JUST those ‘safe’ environments. This actually saves me a few seconds every time I need to connect to one of my databases. So while it’s a very simple feature, it’s one of those things that I recommend EVERYONE take advantage of as it will save them hours of time over the long haul. Easier to find means I get to work a few seconds faster. This also helps me from making mistakes in ‘production’ environments! How to Add a Connection Folder Select a connection you want to organize. Mouse-right-click, and choose ‘Add to folder.’ You can throw it into a new container or an existing one. Lather, rinse, and repeat as necessary. The only trick is remembering to right-click! Special thanks to @dresendi for today’s topic! He asked how to do this and I realized I hadn’t blogged the topic yet

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  • Access Control and Accessibility in Oracle IRM 11g

    - by martin.abrahams
    A recurring theme you'll find throughout this blog is that IRM needs to balance security with usability and manageability. One of the innovations in Oracle IRM 11g typifies this, as we have introduced a new right that may be included in any role - Accessibility. When creating or modifying a role, you simply select Accessibility along with Open, Print, Edit or whatever rights you want to include in the role. You might, for example, have parallel roles of Reader and Reader with Accessibility and Contributor and Contributor with Accessibility. The effect of the Accessibility right is to relax some of the protection of content in use such that selected users can use accessibility tools. For example, a user with the Accessibility right would be able to use the screen magnification tool, which IRM would ordinarily prevent because it involves screen capture. This new right makes it easy for you to apply security to documents yet, subject to suitable approval processes, cater for the fact that a subset of users might be disproportionately inconvenienced by some of the normal usage constraints. Rather than make those users put up with the restrictions, or perhaps exempt them from using sealed documents altogether, this new right allows you to accommodate them in a controlled manner, and to balance security with corporate accessibility goals.

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  • Oracle Applications Global User Experience

    - by ultan o'broin
    Today, we're launching Oracle's first ever blog for global user experience (UX) applications issues. We'll be talking about how we design and develop applications for global use, looking at the cultural factors, internationalization (I18n), localization (L10n) and language used for a start. We will also discuss how we study and work with real users so that our customers have applications that allow them to be productive regardless of where they are located in the world. In addition, we will inform you about any globally-related events we know about, and about product features, development frameworks, tools, information and relevant to our worldwide customers. Also, of course, we hope to hear from you, too. If you have anything you want to know about our global user experience, a localization you'd like, or cultural feature you think would be useful, then let us know. If you have any tips or guidelines you'd like to share in this space, then this blog is for you too! As far as global user experience is concerned, you don't have to be lost in translation. Hence the name of the blog!

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  • Troubleshooting Your Network with Oracle Linux

    - by rickramsey
    Are you afraid of network problems? I was. Whenever somebody said "it's probably the network," I went to lunch. And hoped that it was fixed by the time I got back. Turns out it wasn't that hard to do a little basic troubleshooting Tech Article: Troubleshooting Your Network with Oracle Linux by Robert Chase You're no doubt already familiar with ping. Even I knew how to use ping. Turns out there's another command that can show you not just whether a system can respond over the network, but the path the packets to that system take. Our blogging platform won't allow me to write the name down, but I can tell you that if you replace the x in this word with an e, you'll have the right command: tracxroute Once you get used to those, you can venture into the realms of mtr, nmap, and netcap. Robert Chase explains how each one can help you troubleshoot the network, and provides examples for how to use them. Robert is not only a solid writer, he is also a brilliant motorcyclist and rides an MV Augusta F4 750. About the Photograph Photo of flowers in San Simeon, California, taken by Rick Ramsey on a ride home from the Sun Reunion in May 2014. - Rick Follow me on: Personal Blog | Personal Twitter   Follow OTN Garage on: Web | Facebook | Twitter | YouTube

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  • Augmenting your Social Efforts via Data as a Service (DaaS)

    - by Mike Stiles
    The following is the 3rd in a series of posts on the value of leveraging social data across your enterprise by Oracle VP Product Development Don Springer and Oracle Cloud Data and Insight Service Sr. Director Product Management Niraj Deo. In this post, we will discuss the approach and value of integrating additional “public” data via a cloud-based Data-as-as-Service platform (or DaaS) to augment your Socially Enabled Big Data Analytics and CX Management. Let’s assume you have a functional Social-CRM platform in place. You are now successfully and continuously listening and learning from your customers and key constituents in Social Media, you are identifying relevant posts and following up with direct engagement where warranted (both 1:1, 1:community, 1:all), and you are starting to integrate signals for communication into your appropriate Customer Experience (CX) Management systems as well as insights for analysis in your business intelligence application. What is the next step? Augmenting Social Data with other Public Data for More Advanced Analytics When we say advanced analytics, we are talking about understanding causality and correlation from a wide variety, volume and velocity of data to Key Performance Indicators (KPI) to achieve and optimize business value. And in some cases, to predict future performance to make appropriate course corrections and change the outcome to your advantage while you can. The data to acquire, process and analyze this is very nuanced: It can vary across structured, semi-structured, and unstructured data It can span across content, profile, and communities of profiles data It is increasingly public, curated and user generated The key is not just getting the data, but making it value-added data and using it to help discover the insights to connect to and improve your KPIs. As we spend time working with our larger customers on advanced analytics, we have seen a need arise for more business applications to have the ability to ingest and use “quality” curated, social, transactional reference data and corresponding insights. The challenge for the enterprise has been getting this data inline into an easily accessible system and providing the contextual integration of the underlying data enriched with insights to be exported into the enterprise’s business applications. The following diagram shows the requirements for this next generation data and insights service or (DaaS): Some quick points on these requirements: Public Data, which in this context is about Common Business Entities, such as - Customers, Suppliers, Partners, Competitors (all are organizations) Contacts, Consumers, Employees (all are people) Products, Brands This data can be broadly categorized incrementally as - Base Utility data (address, industry classification) Public Master Reference data (trade style, hierarchy) Social/Web data (News, Feeds, Graph) Transactional Data generated by enterprise process, workflows etc. This Data has traits of high-volume, variety, velocity etc., and the technology needed to efficiently integrate this data for your needs includes - Change management of Public Reference Data across all categories Applied Big Data to extract statics as well as real-time insights Knowledge Diagnostics and Data Mining As you consider how to deploy this solution, many of our customers will be using an online “cloud” service that provides quality data and insights uniformly to all their necessary applications. In addition, they are requesting a service that is: Agile and Easy to Use: Applications integrated with the service can obtain data on-demand, quickly and simply Cost-effective: Pre-integrated into applications so customers don’t have to Has High Data Quality: Single point access to reference data for data quality and linkages to transactional, curated and social data Supports Data Governance: Becomes more manageable and cost-effective since control of data privacy and compliance can be enforced in a centralized place Data-as-a-Service (DaaS) Just as the cloud has transformed and now offers a better path for how an enterprise manages its IT from their infrastructure, platform, and software (IaaS, PaaS, and SaaS), the next step is data (DaaS). Over the last 3 years, we have seen the market begin to offer a cloud-based data service and gain initial traction. On one side of the DaaS continuum, we see an “appliance” type of service that provides a single, reliable source of accurate business data plus social information about accounts, leads, contacts, etc. On the other side of the continuum we see more of an online market “exchange” approach where ISVs and Data Publishers can publish and sell premium datasets within the exchange, with the exchange providing a rich set of web interfaces to improve the ease of data integration. Why the difference? It depends on the provider’s philosophy on how fast the rate of commoditization of certain data types will occur. How do you decide the best approach? Our perspective, as shown in the diagram below, is that the enterprise should develop an elastic schema to support multi-domain applicability. This allows the enterprise to take the most flexible approach to harness the speed and breadth of public data to achieve value. The key tenet of the proposed approach is that an enterprise carefully federates common utility, master reference data end points, mobility considerations and content processing, so that they are pervasively available. One way you may already be familiar with this approach is in how you do Address Verification treatments for accounts, contacts etc. If you design and revise this service in such a way that it is also easily available to social analytic needs, you could extend this to launch geo-location based social use cases (marketing, sales etc.). Our fundamental belief is that value-added data achieved through enrichment with specialized algorithms, as well as applying business “know-how” to weight-factor KPIs based on innovative combinations across an ever-increasing variety, volume and velocity of data, will be where real value is achieved. Essentially, Data-as-a-Service becomes a single entry point for the ever-increasing richness and volume of public data, with enrichment and combined capabilities to extract and integrate the right data from the right sources with the right factoring at the right time for faster decision-making and action within your core business applications. As more data becomes available (and in many cases commoditized), this value-added data processing approach will provide you with ongoing competitive advantage. Let’s look at a quick example of creating a master reference relationship that could be used as an input for a variety of your already existing business applications. In phase 1, a simple master relationship is achieved between a company (e.g. General Motors) and a variety of car brands’ social insights. The reference data allows for easy sort, export and integration into a set of CRM use cases for analytics, sales and marketing CRM. In phase 2, as you create more data relationships (e.g. competitors, contacts, other brands) to have broader and deeper references (social profiles, social meta-data) for more use cases across CRM, HCM, SRM, etc. This is just the tip of the iceberg, as the amount of master reference relationships is constrained only by your imagination and the availability of quality curated data you have to work with. DaaS is just now emerging onto the marketplace as the next step in cloud transformation. For some of you, this may be the first you have heard about it. Let us know if you have questions, or perspectives. In the meantime, we will continue to share insights as we can.Photo: Erik Araujo, stock.xchng

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  • Why We Do What We Do. (Part 3 of 5 Part Series on JDE 5G Postponed)

    - by Kem Butller-Oracle
    By Lyle Ekdahl - Oracle JD Edwards Sr. VP General Manager  In the closing of part two of this 5 part blog series, I stated that in the next installment I would explore the expected results of the digital overdrive era and the impact it will have on our economy. While I have full intentions of writing on that topic, I am inspired today to write about something that is top of mind. It’s top of mind because it has come up several times recently conversations with my Oracle’s JD Edwards team members, with customers and our partners, plus I feel passionately about why I do what I do…. It is not what we do but why we do that thing that we do Do you know what you do? For the most part, I bet you could tell me what you do even if your work has changed over the years.  My real question is, “Do you get excited about what you do, and are you fulfilled? Does your work deliver a sense of purpose, a cause to work for, and something to believe in?”  Alright, I guess that was not a single question. So let me just ask, “Why?” Why are you here, right now? Why do you get up in the morning? Why do you go to work? Of course, I can’t answer those questions for you but I can share with you my POV.   For starters, there are several things that drive me. As many of you know by now, I have a somewhat competitive nature but it is not solely the thrill of winning that actually fuels me. Now don’t get me wrong, I do like winning occasionally. However winning is only a potential result of competing and is clearly not guaranteed. So why compete? Why compete in business, and particularly why in this Enterprise Software business?  Here’s why! I am fascinated by creative and building processes. It is about making or producing things, causing something to come into existence. With the right skill, imagination and determination, whether it’s art or invention; the result can deliver value and inspire. In both avocation and vocation I always gravitate towards the create/build processes.  I believe one of the skills necessary for the create/build process is not just the aptitude but also, and especially, the desire and attitude that drives one to gain a deeper understanding. The more I learn about our customers, the more I seek to understand what makes the successful and what difficult issues cause them to struggle. I like to look for the complex, non-commodity process problems where streamlined design and modern technology can provide an easy and simple solution. It is especially gratifying to see our customers use our software to increase their own ability to deliver value to the market. What an incredible network effect! I know many of you share this customer obsession as well as the create/build addiction focused on simple and elegant design. This is what I believe is at the root of our common culture.  Are JD Edwards customers on a whole different than other ERP solutions’ customers? I would argue that for the most part, yes, they are. They selected our software, and our software is different. Why? Because I believe that the create/build process will generally result in solutions that reflect who built it and their culture. And a culture of people focused on why they create/build will attract different customers than one that is based on what is built or how the solution is delivered. In the past I have referred to this idea as character of the customer, and it transcends industry, size and run rate. Now some would argue that JD Edwards has some customers who are characters. But that is for a different post. As I have told you before, the JD Edwards culture is unique, and its resulting economy is valuable and deserving of our best efforts. 

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  • Oracle Java Embedded Client 1.1 Released

    - by Roger Brinkley
    Yesterday an update release of Oracle Java Embedded Client (OJEC) 1.1 quietly slipped out door for general availability. Until last year it was pretty difficult to get your hands on either a Connected Limited Device Configuration (CLDC) for small devices or a Connected Device Configuration (CDC) for medium devices java implementation without a substantial initial commitment. But with the the release of OJWC (CLDC) and OJEC (CDC) last year that has changed. OJEC 1.1 is a binary distribution designed for installation on medium configurations which is a mid range processor requiring a  slow startup time, seamless upgrades, in a cost sensitive hardware environment  anywhere from 3.5mb to 8 mb. There are headless as well as headed versions available. It is intended for devices, such as Blu-­-ray Disc players, set-­-top boxes, residential gateways,VOIP phones, and similar. From a software point of view, OJEC is the Java runtime platform implementation of Connected Device Configuration (CDC v1.1, JSR-­-218), Foundation Profile (FP v1.1, JSR-­-219), and Personal Basis Profile (PBP v1.1, JSR-­-217)  and includes optional packages RMI (JSR 66), JDBC (JSR 169) and XML API for Java ME (JSR 280), and Java TV (JSR-­-927). New to this release is support for the XML API (JSR 280) and a number of bug fixes and performance enhancements, including an improved Just-in-Time (JIT) compilation for the x86 chipset architecture. The platforms supported include ArmV5, ArmV6/ArmV7, MIPS 32 74K, and X86 in headless mode. For embedded developers there are number of advantages to using Java and if you have shied away from the JavaME edition in the past I would encourage you to look into the updated version of OJEC 1.1.

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  • Sun2Oracle: Upgrading from DSEE to the next generation Oracle Unified Directory

    - by Darin Pendergraft
    Mark your calendars and register to join this webcast featuring Steve Giovanetti from Hub City Media, Albert Wu from UCLA and our own Scott Bonnell as they discuss a directory upgrade project from Sun DSEE to Oracle Unified Directory. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Date: Thursday, September 13, 2012 Time: 10:00 AM Pacific Join us for this webcast and you will: Learn from one customer that has successfully upgraded to the new platform See what technology and business drivers influenced the upgrade Hear about the benefits of OUD’s elastic scalability and unparalleled performance Get additional information and resources for planning an upgrade Register Now!

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  • Oracle Customer Experience events in EMEA: Empowering People, Powering Brands

    - by Richard Lefebvre
    What makes for an exceptional customer experience? What are the organizational, technical and mindset prerequisites for making it a reality? And how ca a company sustain it? => Join one of the following Oracle's Customer Experience events (open to partners and customers) accross Europe <= Amsterdam - 27th September 2012  Milano - 27th September 2012 Madrid - 10th October 2012 London - 18th October 2012 Paris - 25th October (link to registration to be open soon) Other dates & locations to be relased -> Gain insight on what challenges must be addressed and how CX solutions can help deliver great customer experiences across the customer lifecycle and every interaction point. -> Learn how customer experience drives measurable business value by accelerating new customer acquisition, maximizing customer retention, improving operational efficiency and increasing total sales. This is your chance to transition your customer experience management strategies into the 21st century to create tomorrow's experiences today. This interactive event will deliver you the opportunity to learn from and network with your peers and experts.

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  • The Evolution of Customer Experience in Retail - a study by Oracle and TCS

    - by Richard Lefebvre
    Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction? The sheer velocity of change in retailing and customer behavior is forcing retailers to reinvigorate, expand and sharpen their vital Customer Experience (CX) strategies. Customers are becoming increasingly dynamic as they race to embrace the newest digital channels; shop in new ways on mobile devices, including smartphones and tablets, on the Web and in the store; share experiences socially; and interact with their preferred brands in new ways. Retailers are stepping up to their customers as they and their competitors create new modes of customer interaction. Underpinning these changes are vast quantities of customer data as customers flood digital channels and the social sphere. The informed retailer must now understand what their priorities are and what they should be for the future. To better understand this, Tata Consultancy Services (TCS) and Oracle independently launched CX-focused surveys to uncover what retailing leadership found important today. By comparing the results of these two studies together, we can further discover new insights about the industry. Click here to download this informative white paper.

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  • Oracle Virtual Desktop Client with USB smart card reader

    - by wim.coekaerts
    I have my Sun Ray thin client at home which I use religiously, I use a Sun Ray 3i at work as my main desktop and just always take my smart card home and happily continue with the hot desking feature. We released a software version of the Sun Ray client called Oracle Virtual Desktop Client (OVDC). There is a version for Windows, Linux and Mac OS X. I have a minimac at home and I installed OVDC on it, which of course works great but since I like to re-connect to my session that I use at work, I wanted to try out the external usb smart card reader feature. I ordered a cute, low cost device online and tried it out. As expected, it worked out of the box without -any- configuration. I took the device, plugged it into my minimac, started OVDC, plugged in my smartcard and I got the password screen (screensaver) to get into my sun ray session on my server at work. Nothing new here, this is a feature that's been in the product but I had never tried it before and it works out of the box and is super easy and I just felt like sharing :-) Here are a few pictures : (1) login screen (2) smart cardreader without card (3) password screen (4) smart card reader with card

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  • Oracle OPN Specializations Catalog updated with latest CX solutions

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 The latest version of the Specializations Catalog is now live on the OPN Portal, updated as of October 31st, 2013. Oracle Social Relationship Management is now included. Please also check the "Cloud Services Specialization Criteria" page (57) that is summarizing the CX Cloud Services specialization paths. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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  • Oracle Java ME Embedded Client 1.1????

    - by sasa
    6?26???????????Java ME????????Oracle Java ME Embedded Client (OJEC) 1.1???????????CDC 1.1.2?Foundation Profile (FP) 1.1.2???????????ARM, MIPS, x86?Linux???????????Security Optional Package, RMI, JDBC, XML API, Web Services?????????????????????????????·???????????? 2011?5???????1.0??????????????XML API???????????????????????????????????????????x86?????????????x86????????Just-in-Time (JIT)?????????????? ?????????????????????(????GUI??)??????????????Linux (x86)?JDK 6?????????????????????? CPU OS ROM RAM ARM (v5) Linux 2.6.31??, glibc 2.10.2?? 5MB?? 8MB?? ARM (v6, v7) Linux 2.6.35??, glibc 2.12.1?? 5MB?? 8MB?? MIPS (MIPS32 74K) Linux 2.6.22??, glibc 2.8?? 5MB?? 8MB?? x86 (Pentium III??) Linux 2.6.35??, glibc 2.12.1?? 5MB??  8MB?? OJEC 1.1??????????????OTN??????????????????????????????????????Java Embedded??????????? OJEC 1.1 ?????? OJEC 1.1 ??????

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  • Top 5 Sites and Activities in San Francisco to Experience During Oracle OpenWorld

    - by kgee
    While Oracle OpenWorld may provide solutions and information on topics like how to simplify your IT, the importance of cloud, and what types of storage may satisfy your enterprise needs, who is going to tell you more about San Francisco? Here are some suggested sites and activities to experience after OpenWorld that aren’t too far from the Moscone Center. It is recommended to take a cab for the sake of time, but the 6 square miles that make up San Francisco will make for a quick trek to any of the following destinations: The Golden Gate BridgeAn image often associated with San Francisco, this bridge is one of the most impressive in the world. Take a walk across it, or view it from nearby Crissy Field, it is a sight that floors even the most veteran of San Franciscans. The Ferry BuildingLocated at the end of Market Street in the Embarcadero, the Ferry Building once served as a hub of water transport and trade. The building has a bay front view and an array of food choices and restaurants. It is easily accessible via the Muni, BART, trolley or by cab. It is a must-see in San Francisco, and not too far from the Moscone Center. Ride the Trolley to the CastroFor only $2, you can get go back in history for a moment on the Trolley. Take the F-line from the Embarcadero and ride it all the way to the Castro district. During the ride, you will get an overview of the landscape and cultures that are prevalent in San Francisco, but be wary that some areas may beg for an open mind more than others. Golden Gate ParkWhen you tire of the concrete jungle, the lucky part of being in San Francisco is that you can escape to a natural refuge, this park being one of the favorites. This park is known for its hiking trails, cultural attractions, monuments, lakes and gardens. It is one good reason to bring your sneakers to San Francisco, and is also a great place to picnic. Please be wary that it is easy to get lost, and it is advisable to bring a map (just in case) if you go. Haight AshburyFor a complete change of scenery, Haight Ashbury is known as one of the places hippies used to live and the location of "The Summer of Love." It is now a more affluent neighborhood with boutique shops and the occasional drum circle. While it may be perceived as grungy in certain spots, it is one of the most photographed places in San Francisco and an integral part of San Franciscan history.

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  • In-Place DC Upgrade from Server 2003R2 Standard to 2008 Enterprise

    - by Yadhu Tony
    We have a Domain controller in server 2008 Enterprise and Additional DC in server 2003 R2. Now I need to upgrade Additional Domain controller to Server 2008 Enterprise and raise the domain functional level to 2008. The DC is running with Active Directory, DNS and DHCP. The server is installed in VMware ESXi 4.0. Please guide me to carry out the upgrade. Also I want to know about the possible risk of in-place upgrade, if any.

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  • Mark your calendar! Live OPN Partnercast on Oracle Cloud Applications

    - by Catalin Teodor
    Tune in on Wednesday, August 27 at 10 AM PDT to watch a LIVE OPN PartnerCast focused on Oracle Cloud Applications update for partners. Topics include Oracle Taleo Business Edition, Oracle Taleo Learn, Oracle Fusion HCM. Stream it live from the OPN homepage. Viewers will have the opportunity to submit questions and share comments during the live event via Twitter by using @oraclepartners or #OPN in your tweets.

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  • Using DEBUG Mode in Oracle SQL Developer to Log SQL

    - by thatjeffsmith
    Curious how we’re getting the data you see in SQL Developer when you click on something? While many of the dialogs provide a ‘SQL’ panel that shows you the SQL ABOUT to be generated, I’d rather see the SQL AS it’s executed. True, you could set a TRACE or fire up a Monitor Sessions report, but both of those solutions leave me hungry for more. Did you know that SQL Developer has a ‘debug’ mode? It slows the tool down a bit and spits out a lot of information you don’t care about, but it ALSO shows you ALL the SQL that is sent to the database, as you click around the tool! See ALL the SQL that SQL Developer sends to the database on your behalf Enable DEBUG Mode When you see the splash screen as SQL Developer fires up, frantically hit Up, Up, Down, Down, Left, Right, Left, Right, B, A, SELECT, Start. Wait, wrong game. No, all you need to do is go to your SQL Developer directory and navigate down to the ‘bin’ directory. In that directory, find the ‘sqldeveloper.conf’ file. Install Directory - sqldeveloper - bin - sqldeveloper.conf Open it with a text editor. Find this line IncludeConfFile sqldeveloper-nondebug.conf And replace it with this line IncludeConfFile sqldeveloper-debug.conf Save the file. Start up SQL Developer. Observe the Logging Page – Log Panel for the SQL There’s going to be more than just SQL here. You’ll actually see a LOT of other information. If you’re having general problems with the tool and you want to see the nitty-gritty of what’s going on, then this is a good place to satisfy your curiosity and might help us diagnose your issue if you post to the forums or open a ticket with My Oracle Support. You’ll find ‘INFO’ entries that look a little something like this - This is the query used to populate your Tables list in the connection tree. You can double-click on the sql text and get a pop-up window that’s much easier to read. See all that typing we’re saving you? I don’t recommend running in DEBUG mode all the time. Capturing this information and displaying it is more expensive than not doing so. And it provides a lot of information you don’t normally need to see. But when you DO want to know what’s going on and why, this is an excellent way of getting that information. When you’re ready to go back to ‘normal’ mode, just close SQL Developer, go back to your .conf file, and add the ‘nondebug’ bit back.

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  • Best Practices for Building a Virtualized SPARC Computing Environment

    - by Scott Elvington
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Oracle just published Best Practices for Building a Virtualized SPARC Computing Environment, a white paper that provides guidance on the complete hardware and software stack for deploying and managing your physical and virtual SPARC infrastructure. The solution is based on Oracle SPARC T4 servers, Oracle Solaris 11 with Oracle VM for SPARC 2.2, Sun ZFS storage appliances, Sun 10GbE 72 port switches and Oracle Enterprise Manager Ops Center 12c. The paper emphasizes the value and importance of planning the resources (compute, network and storage) that will comprise the virtualized environment to achieve the desired capacity, performance and availability characteristics. The document also details numerous operational best practices that will help you deliver on those characteristics with unique capabilities provided by Enterprise Manager Ops Center including policy-based guest placement, pool resource balancing and automated guest recovery in the event of server failure. Plenty of references to supplementary documentation are included to help point you to additional resources. Whether you’re building the first stages of your private cloud or a general-purpose virtualized SPARC computing environment, these documented best practices will help ensure success. Please join Phil Bullinger and Steve Wilson from Oracle to learn more about breakthrough efficiency in private cloud infrastructure and how SPARC based virtualization can help you get started on your cloud journey. Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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  • Using DNFS for test purposes

    - by rene.kundersma
    Because of other priorities such as bringing the first v2 Database Machine in Netherlands into production I did spend less time on my blog that planned. I do however like to tell some things about DNFS, the build-in NFS client we have in Oracle RDBMS since 11.1. What DNFS is and how to set it up can all be found here . As you see this documentation is actually the "Clusterware Installation Guide". I think that is weird, I would expect this to be part of the Admin Guide, especially the "Tablespace" chapter. I do however want to show what I did not find in the documentation that quickly (and solved after talking to my famous colleague "the prutser"): First, a quick setup: 1. The standard ODM library needs to be replaced with the NFS ODM library: [oracle@ocm01 ~]$ cp $ORACLE_HOME/lib/libodm11.so $ORACLE_HOME/lib/libodm11.so_stub [oracle@ocm01 ~]$ ln -s $ORACLE_HOME/lib/libnfsodm11.so $ORACLE_HOME/lib/libodm11.so After changing to this library you will notice the following in your alert.log: Oracle instance running with ODM: Oracle Direct NFS ODM Library Version 2.0 2. The intention is to mount the datafiles over normal NAS (like NetApp). But, in case you want to test yourself and use an exported NFS filesystem, it should look like the following: [oracle@ocm01 ~]$ cat /etc/exports /u01/scratch/nfs *(rw,sync,insecure) Please note the "insecure" option in the export, since you will not be able to use DNFS without it if you export a filesystem from a host. Without the "insecure" option the NFS server considers the port used by the database "insecure" and the database is unable to acquire the mount: Direct NFS: NFS3ERR 1 Not owner. path ocm01.nl.oracle.com mntport 930 nfsport 2049 3. Before configuring the new Oracle stanza for NFS we still need to configure a regular kernel NFS mount: [root@ocm01 ~]# cat /etc/fstab | grep nfs ocm01.nl.oracle.com:/u01/scratch/nfs /incoming nfs rw,bg,hard,nointr,rsize=32768,wsize=32768,tcp,actimeo=0,vers=3,timeo=600 4. Then a so called Oracle-'nfstab' needs to be created that specifies what the available exports to use: [oracle@ocm01 ~]$ cat /etc/oranfstab server:ocm01.nl.oracle.com path:192.168.1.40 export:/u01/scratch/nfs mount:/incoming 5. Creating a tablespace with a datafile on the NFS location: SQL create tablespace rk datafile '/incoming/rk.dbf' size 10M; Tablespace created. Be sure to know that it may happen that you do not specify the insecure option (like I did). In that case you will still see output from the query v$dnfs_servers: SQL select * from v$dnfs_servers; ID SVRNAME DIRNAME MNTPORT NFSPORT WTMAX RTMAX -- -------------------- ----------------- --------- ---------- ------ ------ 1 ocm01.nl.oracle.com /u01/scratch/nfs 684 2049 32768 32768 But, querying v$dnfsfiles and v$dnfs_channels will now return any result, and indeed, you will see the following message in the alert-log when you create a file : Direct NFS: NFS3ERR 1 Not owner. path ocm01.nl.oracle.com mntport 930 nfsport 2049 After correcting the export: SQL select * from v$dnfs_files; FILENAME FILESIZE PNUM SVR_ID --------------- -------- ------ ------ /incoming/rk.dbf 10493952 20 1 Rene Kundersma Oracle Technology Services, The Netherlands

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