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• Why It Is So Important to Know Your Customer

  - by Christie Flanagan

  Over the years, I endured enough delayed flights, air turbulence and misadventures in airport security clearance to watch my expectations for the air travel experience fall to abysmally low levels. The extent of my loyalty to any one carrier had more to do with the proximity of the airport parking garage to their particular gate than to any effort on the airline’s part to actually earn and retain my business. That all changed one day when I found myself at the airport hoping to catch a return flight home a few hours earlier than expected, using an airline I had flown with for the first time just that week.  When you travel regularly for business, being able to catch a return flight home that’s even an hour or two earlier than originally scheduled is a big deal. It can mean the difference between having a normal evening with your family and having to sneak in like a cat burglar after everyone is fast asleep. And so I found myself on this particular day hoping to catch an earlier flight home. I approached the gate agent and was told that I could go on standby for their next flight out. Then I asked how much it was going to cost to change the flight, knowing full well that I wouldn’t get reimbursed by my company for any change fees. “Oh, there’s no charge to fly on standby,” the gate agent told me. I made a funny look. I couldn’t believe what I was hearing. This airline was going to let my fly on standby, at no additional charge, even though I was a new customer with no status or points. It had been years since I’d seen an airline pass up a short term revenue generating opportunity in favor of a long term loyalty generating one.  At that moment, this particular airline gained my loyal business. Since then, this airline has had the opportunity to learn a lot about me. They know where I live, where I fly from, where I usually fly to, and where I like to sit on the plane. In general, I’ve found their customer service to be quite good whether at the airport, via call center and even through social channels. They email me occasionally, and when they do, they demonstrate that they know me by promoting deals for flights from where I live to places that I’d be interested in visiting. And that’s part of why I’m always so puzzled when I visit their website.Does this company with the great service, customer friendly policies, and clean planes demonstrate that they know me at all when I visit their website? The answer is no. Even when I log in using my loyalty program credentials, it’s pretty obvious that they’re presenting the same old home page and same old offers to every single one of their site visitors. I mean, those promotional offers that they’re featuring so prominently  -- they’re for flights that originate thousands of miles from where I live! There’s no way I’d ever book one of those flights and I’m sure I’m not the only one of their customers to feel that way.My reason for recounting this story is not to pick on the one customer experience flaw I've noticed with this particular airline, in fact, they do so many things right that I’ll continue to fly with them. But I did want to illustrate just how glaringly obvious it is to customers today when a touch point they have with a brand is impersonal, unconnected and out of sync. As someone who’s spent a number of years in the web experience management and online marketing space, it particularly peeves me when that out of sync touch point is a brand’s website, perhaps because I know how important it is to make a customer’s online experience relevant and how many powerful tools are available for making a relevant experience a reality. The fact is, delivering a one-size-fits-all online customer experience is no longer acceptable or particularly effective in today’s world. Today’s savvy customers expect you to know who they are and to understand their preferences, behavior and relationship with your brand. Not only do they expect you to know about them, but they also expect you to demonstrate this knowledge across all of their touch points with your brand in a consistent and compelling fashion, whether it be on your traditional website, your mobile web presence or through various social channels.Delivering the kind of personalized online experiences that customers want can have tremendous business benefits. This is not just about generating feelings of goodwill and higher customer satisfaction ratings either. More relevant and personalized online experiences boost the effectiveness of online marketing initiatives and the statistics prove this out. Personalized web experiences can help increase online conversion rates by 70% -- that’s a huge number.1  And more than three quarters of consumers indicate that they’ve made additional online purchases based on personalized product recommendations.2Now if only this airline would get on board with delivering a more personalized online customer experience. I’d certainly be happier and more likely to spring for one of their promotional offers. And by targeting relevant offers on their home page to appropriate segments of their site visitors, I bet they’d be happier and generating additional revenue too. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}  ***** If you're interested in hearing more perspectives on the benefits of demonstrating that you know your customers by delivering a more personalized experience, check out this white paper on creating a successful and meaningful customer experience on the web.  Also catch the video below on the business value of CX in attracting new customers featuring Oracle's VP of Customer Experience Strategy, Brian Curran. 1 Search Engine Watch 2 Marketing Charts

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• Summit Time!

  - by Ajarn Mark Caldwell

  Boy, how time flies!  I can hardly believe that the 2011 PASS Summit is just one week away.  Maybe it snuck up on me because it’s a few weeks earlier than last year.  Whatever the cause, I am really looking forward to next week.  The PASS Summit is the largest SQL Server conference in the world and a fantastic networking opportunity thrown in for no additional charge.  Here are a few thoughts to help you maximize the week. Networking As Karen Lopez (blog | @DataChick) mentioned in her presentation for the Professional Development Virtual Chapter just a couple of weeks ago, “Don’t wait until you need a new job to start networking.”  You should always be working on your professional network.  Some people, especially technical-minded people, get confused by the term networking.  The first image that used to pop into my head was the image of some guy standing, awkwardly, off to the side of a cocktail party, trying to shmooze those around him.  That’s not what I’m talking about.  If you’re good at that sort of thing, and you can strike up a conversation with some stranger and learn all about them in 5 minutes, and walk away with your next business deal all but approved by the lawyers, then congratulations.  But if you’re not, and most of us are not, I have two suggestions for you.  First, register for Don Gabor’s 2-hour session on Tuesday at the Summit called Networking to Build Business Contacts.  Don is a master at small talk, and at teaching others, and in just those two short hours will help you with important tips about breaking the ice, remembering names, and smooth transitions into and out of conversations.  Then go put that great training to work right away at the Tuesday night Welcome Reception and meet some new people; which is really my second suggestion…just meet a few new people.  You see, “networking” is about meeting new people and being friendly without trying to “work it” to get something out of the relationship at this point.  In fact, Don will tell you that a better way to build the connection with someone is to look for some way that you can help them, not how they can help you. There are a ton of opportunities as long as you follow this one key point: Don’t stay in your hotel!  At the least, get out and go to the free events such as the Tuesday night Welcome Reception, the Wednesday night Exhibitor Reception, and the Thursday night Community Appreciation Party.  All three of these are perfect opportunities to meet other professionals with a similar job or interest as you, and you never know how that may help you out in the future.  Maybe you just meet someone to say HI to at breakfast the next day instead of eating alone.  Or maybe you cross paths several times throughout the Summit and compare notes on different sessions you attended.  And you just might make new friends that you look forward to seeing year after year at the Summit.  Who knows, it might even turn out that you have some specific experience that will help out that other person a few months’ from now when they run into the same challenge that you just overcame, or vice-versa.  But the point is, if you don’t get out and meet people, you’ll never have the chance for anything else to happen in the future. One more tip for shy attendees of the Summit…if you can’t bring yourself to strike up conversation with strangers at these events, then at the least, after you sit through a good session that helps you out, go up to the speaker and introduce yourself and thank them for taking the time and effort to put together their presentation.  Ideally, when you do this, tell them WHY it was beneficial to you (e.g. “Now I have a new idea of how to tackle a problem back at the office.”)  I know you think the speakers are all full of confidence and are always receiving a ton of accolades and applause, but you’re wrong.  Most of them will be very happy to hear first-hand that all the work they put into getting ready for their presentation is paying off for somebody. Training With over 170 technical sessions at the Summit, training is what it’s all about, and the training is fantastic!  Of course there are the big-name trainers like Paul Randall, Kimberly Tripp, Kalen Delaney, Itzik Ben-Gan and several others, but I am always impressed by the quality of the training put on by so many other “regular” members of the SQL Server community.  It is amazing how you don’t have to be a published author or otherwise recognized as an “expert” in an area in order to make a big impact on others just by sharing your personal experience and lessons learned.  I would rather hear the story of, and lessons learned from, “some guy or gal” who has actually been through an issue and came out the other side, than I would a trained professor who is speaking just from theory or an intellectual understanding of a topic. In addition to the three full days of regular sessions, there are also two days of pre-conference intensive training available.  There is an extra cost to this, but it is a fantastic opportunity.  Think about it…you’re already coming to this area for training, so why not extend your stay a little bit and get some in-depth training on a particular topic or two?  I did this for the first time last year.  I attended one day of extra training and it was well worth the time and money.  One of the best reasons for it is that I am extremely busy at home with my regular job and family, that it was hard to carve out the time to learn about the topic on my own.  It worked out so well last year that I am doubling up and doing two days or “pre-cons” this year. And then there are the DVDs.  I think these are another great option.  I used the online schedule builder to get ready and have an idea of which sessions I want to attend and when they are (much better than trying to figure this out at the last minute every day).  But the problem that I have run into (seems this happens every year) is that nearly every session block has two different sessions that I would like to attend.  And some of them have three!  ACK!  That won’t work!  What is a guy supposed to do?  Well, one option is to purchase the DVDs which are recordings of the audio and projected images from each session so you can continue to attend sessions long after the Summit is officially over.  Yes, many (possibly all) of these also get posted online and attendees can access those for no extra charge, but those are not necessarily all available as quickly as the DVD recording are, and the DVDs are often more convenient than downloading, especially if you want to share the training with someone who was not able to attend in person. Remember, I don’t make any money or get any other benefit if you buy the DVDs or from anything else that I have recommended here.  These are just my own thoughts, trying to help out based on my experiences from the 8 or so Summits I have attended.  There is nothing like the Summit.  It is an awesome experience, fantastic training, and a whole lot of fun which is just compounded if you’ll take advantage of the first part of this article and make some new friends along the way.

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• The True Cost of a Solution

  - by D'Arcy Lussier

  I had a Twitter chat recently with someone suggesting Oracle and SQL Server were losing out to OSS (Open Source Software) in the enterprise due to their issues with scaling or being too generic (one size fits all). I challenged that a bit, as my experience with enterprise sized clients has been different – adverse to OSS but receptive to an established vendor. The response I got was: Found it easier to influence change by showing how X can’t solve our problems or X is extremely costly to scale. Money talks. I think this is definitely the right approach for anyone pitching an alternate or alien technology as part of a solution: identify the issue, identify the solution, then present pros and cons including a cost/benefit analysis. What can happen though is we get tunnel vision and don’t present a full view of the costs associated with a solution. An “Acura”te Example (I’m so clever…) This is my dream vehicle, a Crystal Black Pearl coloured Acura MDX with the SH-AWD package! We’re a family of 4 (5 if my daughters ever get their wish of adding a dog), and I’ve always wanted a luxury type of vehicle, so this is a perfect replacement in a few years when our Rav 4 has hit the 8 – 10 year mark. MSRP – $62,890 But as we all know, that’s not *really* the cost of the vehicle. There’s taxes and fees added on, there’s the extended warranty if I choose to purchase it, there’s the finance rate that needs to be factored in… MSRP –   $62,890 Taxes –      $7,546 Warranty - $2,500 SubTotal – $72,936 Finance Charge – $ 1094.04 Grand Total – $74,030 Well! Glad we did that exercise – we discovered an extra $11k added on to the MSRP! Well now we have our true price…or do we? Lifetime of the Vehicle I’m expecting to have this vehicle for 7 – 10 years. While the hard cost of the vehicle is known and dealt with, the costs to run and maintain the vehicle are on top of this. I did some research, and here’s what I’ve found: Fuel and Mileage Gas prices are high as it is for regular fuel, but getting into an MDX will require that I *only* purchase premium fuel, which comes at a premium price. I need to expect my bill at the pump to be higher. Comparing the MDX to my 2007 Rav4 also shows I’ll be gassing up more often. The Rav4 has a city MPG of 21, while the MDX plummets to 16! The MDX does have a bigger fuel tank though, so all in all the number of times I hit the pumps might even out. Still, I estimate I’ll be spending approximately $8000 – $10000 more on gas over a 10 year period than my current Rav4. Service Options Limited Although I have options with my Toyota here in Winnipeg (we have 4 Toyota dealerships), I do go to my original dealer for any service work. Still, I like the fact that I have options. However, there’s only one Acura dealership in all of Winnipeg! So if, for whatever reason, I’m not satisfied with the level of service I’m stuck. Non Warranty Service Work Also let’s not forget that there’s a bulk of work required every year that is *not* covered under warranty – oil changes, tire rotations, brake pads, etc. I expect I’ll need to get new tires at the 5 years mark as well, which can easily be $1200 – $1500 (I just paid $1000 for new tires for the Rav4 and we’re at the 5 year mark). Now these aren’t going to be *new* costs that I’m not used to from our existing vehicles, but they should still be factored in. I’d budget $500/year, or $5000 over the 10 years I’ll own the vehicle. Final Assessment So let’s re-assess the true cost of my dream MDX: MSRP                    $62,890 Taxes                       $7,546 Warranty                 $2,500 Finance Charge         $1094 Gas                        $10,000 Service Work            $5000 Grand Total           $89,030 So now I have a better idea of 10 year cost overall, and I’ve identified some concerns with local service availability. And there’s now much more to consider over the original $62,890 price tag. Tying This Back to Technology Solutions The process that we just went through is no different than what organizations do when considering implementing a new system, technology, or technology based solution, within their environments. It’s easy to tout the short term cost savings of particular product/platform/technology in a vacuum. But its when you consider the wider impact that the true cost comes into play. Let’s create a scenario: A company is not happy with its current data reporting suite. An employee suggests moving to an open source solution. The selling points are: - Because its open source its free - The organization would have access to the source code so they could alter it however they wished - It provided features not available with the current reporting suite At first this sounds great to the management and executive, but then they start asking some questions and uncover more information: - The OSS product is built on a technology not used anywhere within the organization - There are no vendors offering product support for the OSS product - The OSS product requires a specific server platform to operate on, one that’s not standard in the organization All of a sudden, the true cost of implementing this solution is starting to become clearer. The company might save money on licensing costs, but their training costs would increase significantly – developers would need to learn how to develop in the technology the OSS solution was built on, IT staff must learn how to set up and maintain a new server platform within their existing infrastructure, and if a problem was found there was no vendor to contact for support. The true cost of implementing a “free” OSS solution is actually spinning up a project to implement it within the organization – no small cost. And that’s just the short-term cost. Now the organization must ensure they maintain trained staff who can make changes to the OSS reporting solution and IT staff that will stay knowledgeable in the new server platform. If those skills are very niche, then higher labour costs could be incurred if those people are hard to find or if trained employees use that knowledge as leverage for higher pay. Maybe a vendor exists that will contract out support, but then there are those costs to consider as well. And let’s not forget end-user training – in our example, anyone that runs reports will need to be trained on how to use the new system. Here’s the Point We still tend to look at software in an “off the shelf” kind of way. It’s very easy to say “oh, this product is better than vendor x’s product – and its free because its OSS!” but the reality is that implementing any new technology within an organization has a cost regardless of the retail price of the product. Training, integration, support – these are real costs that impact an organization and span multiple departments. Whether you’re pitching an improved business process, a new system, or a new technology, you need to consider the bigger picture costs of implementation. What you define as success (in our example, having better reporting functionality) might not be what others define as success if implementing your solution causes them issues. A true enterprise solution needs to consider the entire enterprise.

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• VPN for a small organization

  - by user24091

  I am in charge of a small office network that has < 10 users. I want to be able to offer them access to the network from their home internet connections. At the moment we have a regular ADSL-router-firewall to provide local network access and a fixed IP address. I know there are enterprise-level VPN solutions, but these obviously won't be available to us because of the cost and complexity. What small-scale solutions are around that you could recommend, what would we need to deploy on the client side, and what would the clients need to do to access the VPN? Simplicity and low cost need to be the keys here. Thanks

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• Can a usb cable carry 12v?

  - by zm15

  Here's what i'm wanting to do. I have a Acer Iconia A500 tablet. I want to plug it in, in the car, but it has a barrel plug and I don't want to buy an inverter. The car adapters are expensive for what they do. I already have a 2.1 amp usb car charger meant for the iPad: http://www.amazon.com/Kensington-K33497US-PowerBolt-Charger-Compatible/dp/tech-data/B003PU01M4/ref=de_a_smtd And i want to use this usb cable from the 2.1 amp port to plug into the A500: http://www.amazon.com/gp/product/B00304DZ7I/ref=ox_sc_act_title_2?ie=UTF8&m=A1HPBDJJIXKXS7 Here are the specs on the original wall charger if that helps: http://www.phihong.com/assets/pdf/PSA18R.pdf The usb cable says it's 5v, but the original charger says it outputs 12v. But since it's just a cable... wasn't sure if that really made a whole lot of difference since it's only 1.5 amps from the wall charger. Is it possible to use that usb cable through the powerbolt car charger, to charge the A500?

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• Configure Apple Mobile Access Server for iPhones, iPads and Macs

  - by Studer

  I successfully configured Mobile Access Server on Mac OS X Server 10.6, but now, how do I configure Macs, iPhones and iPads I'm in charge of ? How can these machines access all the services provided by the Mobile Access Server ? I can't find anything useful on the web concerning the client setup. Is there any '1-click configuration' that would setup iCal, Addresses and Mail at once on a machine like the MobileMe setup does ? Or do I have to manually configure each services on each machines ? I gave a look at the iPhone Configuration Utility but it cannot configure Macs, obviously.

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• Assigning multiple IPv6 addresses on a Server

  - by andrewk

  Let me uncover my intent. My host provides hundreds of IPV6 addresses free, but charge for an IPV4 address. I have several sites under one server and I was wondering if I can give each site/domain it's own ipv6 address. Is that even possible? If so how? I've read quite a bit about ipv6 but I do not understand it as clear as I'd like. My main goal is, for each domain/site to have it's own unique IP, so someone can't do a reverse ip look up and see what sites I have on that server. Thanks in advance for the patience.

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• File sync over LAN

  - by Jack

  At the moment, I'm using Dropbox on my computer and Dropsync on my Android phone (over WiFi) to one-way sync the files (such as photos/app backups) on my phone to the Dropbox servers which are then synced to my computer. I like the features of Dropsync which can be set to sync only when the phone is charging and the WiFi is on. So everytime I charge my phone, i know my files are being backed up. Now I'm wondering if there's a similar app/program combo or something that can do what I'm currently doing but remove the middle-man (Dropbox servers)?

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• Macbook shuts down when battery is empty (should have went to sleep)

  - by the_great_monkey

  In the past few weeks, my macbook shuts down when the battery dies. The battery does not even die at 0%, sometimes it shuts down at 5% or 10% remaining. I tried calibrating the baterry following this website: http://support.apple.com/kb/HT1490. But it does not really help. I regularly use battery in my macbook, I'd say I use around 2-3 cycles a week. My charge cycles is 440 cycles, and my current battery capacity is 3400mAh from the original 4100mAh. I have 2008 unibody Macbook. Does anyone know how to make it goes to sleep before the battery's dead? EDIT: The OS seems the think that the battery is ok...

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• Good software to take a blog and format it for printing

  - by vaccano

  I have much of my family's doings on a Blogspot blog. I would like to print this out in a nice book. The actual printing I plan to just send to CostCo as Photo Prints. But I need some kind of software to reformat the posts into printable paper size sheets. I would like it if I could retain my blog's background and let me adjust how the pictures fit on the screen. Now I could do all of this with MS Publisher or Word. But I am curious if there is any other software out there that does this nice and easy. Anyone know of some cool software that will do this for me? Free is nice, but I am not above paying a modest fee for cool software. I would prefer to avoid another website that will charge for the printing as well as the converting.

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• Aruba Wireless Controller 200 and AP70 manual

  - by techie

  I have an Aruba wireless system that is currently in use but there is no documentation from the previous person in charge. I have no manuals or login information for the wireless controllers and APs. I checked the Aruba website and you need to register to access the support information but registration isn't instant and takes several days. I've waited for quite a while now and have tried googling and checking the Aruba forums but have found no indication of a manual. What I really need is the ability to reset the controller and APs so I can access the device with the default username and password. There is no reset button on this device so I have no idea how you go about resetting the controller and APs. Hm it seems I can't create a new tag as a new user. If possible can someone add an "Aruba" tag?

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• Recommendation on Ticket system with billing feature

  - by jacklty

  Actually, I do not know if I have used the right terms to describe our situation. Basically, We would like to have a system to help us to do billing and support at the same time. For example, we would like to offer outside users a customer support with ticket system, however the outside users need to purchase some credits beforehand through the system in order to submit their requests. Sometimes, our representatives will charge extra unit of credit for solving some open tickets due to the complexity and hours spent. (It will be nice to submit user a further billing request to same open ticket, and user can either accept/declined) Is there any available application or service we can use for the purpose above?

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• Program shortcuts disappearing in Windows Mobile 2003, any way to get them back?

  - by Carlisle White

  I have a WM2003 device with some programs installed on it and a full backup created and saved to a SD card. If the device runs out of charge for some time (or the battery removed) everything is reseted back to defaults, so the custom programs and configs are gone. When this happens I used to restore the full backup to put everything back to normal again. But I've recently installed TomTom Navigator 7 and for some reason, its shortcut in the "Programs" section is not saved when creating a full backup (with the eBackup app provided) and the installation doesn't create a shortcut in the main screen (as version 6 used to do). Is there any way to make this shortcut persistent? Is there any way to create custom shortcuts in the programs section or in the main screen (preferably)? Thank you very much for your help, anything is welcomed.

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• Green System Administrator looking for helpful tips

  - by Joshua Anderson

  I have just been promoted to Systems Administrator for our product. We are designing a application that communicates with the cloud(Amazon EC2). I will be in charge of maintaining all Instances and their underlying components. So far this involves a set of load balanced services instances that connect to a central DB in a multi-tennant DB design. Im interested in what other Sys. Admins have discovered as invaluable tools or practices. Any resources provided will be greatly appreciated.

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• Aruba Wireless Controller 200 and AP70 manual

  - by techie

  I have an Aruba wireless system that is currently in use but there is no documentation from the previous person in charge. I have no manuals or login information for the wireless controllers and APs. I checked the Aruba website and you need to register to access the support information but registration isn't instant and takes several days. I've waited for quite a while now and have tried googling and checking the Aruba forums but have found no indication of a manual. What I really need is the ability to reset the controller and APs so I can access the device with the default username and password. There is no reset button on this device so I have no idea how you go about resetting the controller and APs. Hm it seems I can't create a new tag as a new user. If possible can someone add an "Aruba" tag?

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• Short USB cables not charging?

  - by tropolite

  I find this a strange problem but I can't find anything online about it. Recently I purchased a few short USB cables (20-30cm), to use in my car's USB connector to charge my phone. Strangely an older longer USB cable (1.2m), charges the phone fine (and the icon changes to show charging). With any of the short cables in the same USB slot no charging happens. Both the long and the short cables are USB2 compatible. I naturally assumed the short cables were faulty but connecting them to a PC or connecting to a high capacity external battery charging is successful using all the short cables and longer cables. Hopefully someone here is able to give me an explanation of the problem and how I can overcome this and use a short cable where it is most appropriate. Thanks

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• MSSQL Backup Question

  - by MJ

  I'm currently taking over for someone who was in charge of backing up over 250 servers on different platforms, until we hire a replacement. The main question I have is: If we use a backup software, such as Symantec backup exec, does this perform the correct backup for MSSQL Server? I was listening to Stack Overflow Podcast, and I heard them talk about you cannot just backup the SQL data files, but you also need the transaction log? So, if we just backup the whole machine, would we be able to recover it correctly, since we would be backing up the data file and the log? Thanks!

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• How to fix bluescreen in windows 7 with multi-boot?

  - by Ismail Sensei

  I have HP laptop 6730S with two Operating systems : Windows 7 Ultimate 32bit Centos 6.4 64Bit The GRUB2 is not installed in MBR, use Windows' bootloader. After I choose Windows in the start, the blue-screen appears with unmountable_boot_volume problem so I tried some help from similar questions here ( use Command Prompt and enter the following command: chkdsk /R C: ). But the problem is, I can't get repair my computer it took so long and nothing happened after I waited more than 2H and when I put my Windows 7 DVD to boot it charge the files then same thing happened nothing show up so I couldn't use command prompt. But when I use Centos everything works just fine the D partition i can mounted normally but C partition it shows me error and tell me to go to windows and repair it with Chkdsk command and here is where I am stuck.

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• My Macbook Pro doesn't give any reaction when pressing the power button

  - by Juri

  An hour ago I closed the display my Macbook Pro. it goes into sleep mode. After dinner I returned, opened the display and wanted to continue with my work, but I recognized it was switched off completely. I tried to press the power button and received nothing. I also noticed that the green light on the power supply plug which is plugged into my Macbook is off. Same thing with a power supply from the Mac of a friend of mine. What could I try? Some suggestions? What could be the problem here?? I already tried using the battery to start, no success, also taking the battery out completely, no success. Even if I press the small button for showing the current battery charge, none of the leds starts. It's like the Mac is completely dead.

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• AS2 Server Software Costs

  - by CandyCo

  We're currently using Cleo LexiCom as our server software for receiving EDI transmissions via the AS2 protocol. We have 7 trading partners per year, and this runs us about $800/year for support from Cleo. We need to expand from 7 trading partners to 10 or so, and Cleo charges roughly $600 per new host, plus an expanded yearly support fee. My question(s) are: Does anyone know of a cheaper developer of AS2 server software, and perhaps one that doesn't charge per new host? Does anyone have any clue why we are being charged an upfront fee for new hosts, and if this is a standard practice for AS2 software providers? It seems really odd that we are required to pay upfront costs for this. I could completely understand an increase in the yearly support, however.

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• Author Tools for Classroom Material?

  - by user1413

  I'm interested in putting a whole bunch of classroom material online. This material ranges from accounting classes to yoga. I would like to find a simple to use authoring tool that the people who teach the classes can use to put the material online. In other words, I do not want a tool that requires a developer. A person who knows the subject matter and is willing to read the manual should be able to put their material online. At minimum, this tool should allow for text and multi-media to be chained together in a logical form and it should allow quizzes to be created and graded. Even better would be for the tool to have some "smarts" so that subject areas which the student does not understand can be drilled. Even better would be for the tool to have ecommerce built in so that the instructors can charge for the classes. Are there any such tools?

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• Latitude XT2 Battery issue

  - by Multi_Mark

  I received the add-on battery yesterday and put it in side my new lattitude xt2 but it would not recognize the battery. the laptop simply flashed yellow and the battery itself when the white battery level indicator was pressed just flashed green i left it plugged in overnight and its still the same issue. it will not charge. i removed and re-inserted the battery several times to make sure the plug in was properly connected but still no luck. is there a trick to this? or some way i can make this work? or is it simply defective?

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• Notebook computer battery says: plugged in but not charging with no further information. Is the bat

  - by Jian Lin

  My 1.5 year old Dell Studio 15 notebook computer has a battery and I keep it attached to the notebook but 98% of the time I just plug in the power adapter. Lately when I unplugged the power adapter, the battery was only good for 10 minutes, and a few days ago, when I unplugged the power adapter, the computer simply turned off. When clicking on the battery icon on Win 7, it says "Plugged in, not charging": is the battery dead? Or can Win 7 have any option to not charge the battery? It is a Dell Studio 15, I wonder if in such case, it looks like it can be a manufacture's defect, would Dell replace the battery? (if there was a recall, then they probably would, i think). The notebook is 1.5 year old.

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• black and white pages not recognized by printer

  - by user46627

  I have a document which has color on about 25% of its pages. When I print it in the copy shop, the printer's technically supposed to recognize the b/w pages. However, all pages are registered as colored, i.e. the pages are color-enabled pages which happen to not have any colors on them (but I'm paying for the color-enabled-ness). Regrettably, the staff have to charge me for color because the printer's leased and they have to pay for color pages, so showing them that there's no color doesn't help me. What are possible sources for b/w pages showing up like that?

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• What's a good public access terminal solution using old PCs and remote VMs?

  - by greenfingers

  Has anyone had experience using VMs as remote desktops for public access terminals (e.g. an internet cafe) In our case we don't want to charge money for access but I figure this solution has a few advantages, such as: can easily re-build VMs daily, erasing private data and clutter can use rickety old PCs for the 'dumb' terminals less IT support needed on site Can you suggest tools to help do this? Keeping the terminals up and running as much of the time as possible is the main priority, so they need to boot straight into full screen remote desktop and stay there.

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