How to deal with DELL support system?
- by Nishant Kumar
We have purchased a Dell Optiplex 9010 SSFV for our organization's work. Since the first installation two of the USB keyboard keys were not working properly. I had to press those keys two times simultaneously, on first time keys did not work and for for second time it printed two characters (as it were buffering first character.)
Two keys that were not working properly:
Hexangrave (Below the ESC key: `)
Double Quotes (Left the enter key ")
We registered our complaint with DELL and they suggested (with some hard to understand and weird ENGLISH accent) some test and tricks, such as switching to different ports, checking keyboard on different PC, and it worked well with diff. PC(with Windows 7 Home Premium installed). It was clear that it is an OS fault, hence they suggested to re-install OS.
Problem began here, we have a project on the run and currently a video editing project setup on our system, so can't re-install system in hurry and also DELL persons were not providing any other solution such as updating keyboard driver, etc.
Arguments
I am a Software Engg. and don't think it is a feasible solution to re-install entire system for simple problems.
This prob is coming since the fresh system installation, so I don't think it will solve the problem.
Finally, I had to find solution myself and got it here, now I want to show my disappointment to dell persons or at least tell them that they should improve there support system to not advice to re-install entire system for that simple problems.
Notes
We have purchased 5 years NEXT business day support from DELL for around 8000 INR (Not for that kind of solutions from DELL).
It is Dell India Support System.
So can anyone tell me how to tackle dell support system officially, so that they will pay more attention in near future.
Thanks
