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  • The Path to Best-In-Class Service Business Performance

    - by Charles Knapp
    What would it matter to offer your customers best-in-class service and support experiences? According to a new study, best-in-class companies enjoy margins that are nearly double the average, retain almost all of their customers each year, deliver annual revenue growth that is six greater than average, and realize cost decreases rather than increases! What does it take to become best in class? Some of the keys are: Engage customers effectively and consistently across all channels Focus on mobility to improve reactive service performance Continue to transition from primarily reactive to proactive and predictive service performance Build the support structure for new services and service contracts Construct an engaged service delivery team Join the Aberdeen Group, Oracle, Infosys, and Hyundai Capital as we highlight the key stages in the service transformation journey and reveal how Best-in-Class organizations are equipping themselves to thrive in this new era of service. Please join us for "Service Excellence and the Path to Business Transformation" -- this Thursday, October 25, 8:00 AM PDT | 11:00 AM EDT | 3:00 PM GMT | 4:00 PM BST.

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  • Enterprise SSO & Identity management / recommendations

    - by Maxim Veksler
    Hello Friends, We've discussed SSO before. I would like to re-enhance the conversation with defined requirements, taking into consideration recent new developments. In the past week I've been doing market research looking for answers to the following key issues: The project should should be: Requirements SSO solution for web applications. Integrates into existing developed products. has Policy based password security (Length, Complexity, Duration and co) Security Policy can be managed using a web interface. Customizable user interface (the password prompt and co. screens). Highly available (99.9%) Scalable. Runs on Red Hat Linux. Nice to have Contains user Groups & Roles. Written in Java. Free Software (open source) solution. None of the solutions came up so far are "killer choice" which leads me to think I will be tooling several projects (OWASP, AcegiSecurity + X??) hence this discussion. We are ISV delivering front-end & backend application suite. The frontend is broken into several modules which should act as autonomous unit, from client point of view he uses the "application" - which leads to this discussion regrading SSO. I would appreciate people sharing their experience & ideas regarding the appropriete solutions. Some solutions are interesting CAS Sun OpenSSO Enterprise JBoss Identity IDM JOSSO Tivoli Access Manager for Enterprise Single Sign-On Or more generally speaking this list Thank you, Maxim.

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  • Enterprise integration of disparate systems

    - by Chris Latta
    We're about to embark on a fairly large integration effort to kill off a bunch of Access and Sql Server databases and get everything into one coherent enterprise system. There are also a number of other systems (accounting, CRM, payroll, MS Exchange) that hold critical data that we need to integrate (use for data validation in other systems), report on and otherwise expose. It is likely that some of these systems will change in the next few years, so we need to isolate our systems to be ready for change. Ideally we would be able to expose our forms in a consistent manner across as many of our our systems as possible without having to re-develop them for each system. We are currently targeting SharePoint (2007 and soon 2010), Office (2007 and soon 2010 - Word, Excel, PowerPoint and Outlook), Reporting Services, .Net console applications, .Net Windows applications, shell extensions, and with the possibility of exposing some functionality on mobile devices (BlackBerries currently, maybe iPhones later) and via our website. We're moving development to Visual Studio 2010 (from 2005) ahead of migrating to SharePoint 2010 and Office 2010. Given that most of our development is presently targeted to the .Net framework (mostly in C#) it seems logical to stick with this unless there is some compelling reason to switch frameworks/platform for some aspects. We're thinking of your standard Database-Data Integration layer-Business Objects Layer-Web Services (or REST) layer-Client Application plus doing our own client application with WPF (or something else?) forms that can also be exposed in the MS systems (SharePoint, Office, Windows). So, we don't want much, just everything :) Basically we need to isolate ourselves from database and systems changes, create an API that can be used throughout our systems and then make this functionality available in our client applications. I'm very keen to get pointers from anyone who has tips on how to pull this off. Should we look at the Enterprise Library as a place to start? Is REST with ASP.Net MVC2 a better solution than Web Services for a system like this? Will WPF deliver forms re-use or is there something better?

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  • android service onBind SecurityException

    - by Metalex
    I don't know why but in some devices my service isn't allowed to bind. java.lang.RuntimeException: Unable to create application mypackage.MyApplication: java.lang.SecurityException: Unable to find app for caller android.app.ApplicationThreadProxy@41680e78 (pid=16805) when binding service Intent { cmp=mypackage/.MyService } at android.app.ActivityThread.handleBindApplication(ActivityThread.java:4394) at android.app.ActivityThread.access$1300(ActivityThread.java:141) at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1294) at android.os.Handler.dispatchMessage(Handler.java:99) at android.os.Looper.loop(Looper.java:137) at android.app.ActivityThread.main(ActivityThread.java:5039) at java.lang.reflect.Method.invokeNative(Native Method) at java.lang.reflect.Method.invoke(Method.java:511) at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:793) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:560) at dalvik.system.NativeStart.main(Native Method) Caused by: java.lang.SecurityException: Unable to find app for caller android.app.ApplicationThreadProxy@41680e78 (pid=16805) when binding service Intent { cmp=mypackage/.MyService } at android.os.Parcel.readException(Parcel.java:1425) at android.os.Parcel.readException(Parcel.java:1379) at android.app.ActivityManagerProxy.bindService(ActivityManagerNative.java:2720) at android.app.ContextImpl.bindService(ContextImpl.java:1431) at android.app.ContextImpl.bindService(ContextImpl.java:1407) at android.content.ContextWrapper.bindService(ContextWrapper.java:473) at mypackage.MyApplication.openService(MyApplication.java:151) at mypackage.MyApplication.onCreate(MyApplication.java:110) at android.app.Instrumentation.callApplicationOnCreate(Instrumentation.java:1000) at android.app.ActivityThread.handleBindApplication(ActivityThread.java:4391) ... 10 more java.lang.SecurityException: Unable to find app for caller android.app.ApplicationThreadProxy@41680e78 (pid=16805) when binding service Intent { cmp=mypackage/.MyService } at android.os.Parcel.readException(Parcel.java:1425) at android.os.Parcel.readException(Parcel.java:1379) at android.app.ActivityManagerProxy.bindService(ActivityManagerNative.java:2720) at android.app.ContextImpl.bindService(ContextImpl.java:1431) at android.app.ContextImpl.bindService(ContextImpl.java:1407) at android.content.ContextWrapper.bindService(ContextWrapper.java:473) at mypackage.MyApplication.openService(MyApplication.java:151) at mypackage.MyApplication.onCreate(MyApplication.java:110) at android.app.Instrumentation.callApplicationOnCreate(Instrumentation.java:1000) at android.app.ActivityThread.handleBindApplication(ActivityThread.java:4391) at android.app.ActivityThread.access$1300(ActivityThread.java:141) at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1294) at android.os.Handler.dispatchMessage(Handler.java:99) at android.os.Looper.loop(Looper.java:137) at android.app.ActivityThread.main(ActivityThread.java:5039) at java.lang.reflect.Method.invokeNative(Native Method) at java.lang.reflect.Method.invoke(Method.java:511) at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:793) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:560) at dalvik.system.NativeStart.main(Native Method) Code from MyApplication: @Override public void onCreate() { super.onCreate(); openService(); } public void openService() { Intent service = new Intent(this, MyService.class); mConnection = new ServiceConnection() { @Override public void onServiceConnected(ComponentName name, IBinder service) { mService = IMyService.Stub.asInterface(service); if (mListener != null) { mListener.onServiceStarted(mService); } } @Override public void onServiceDisconnected(ComponentName cn) { mService = null; } }; bindService(service, mConnection, Context.BIND_AUTO_CREATE); // 151 line } Please help me! Thank you!

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  • App.config in WCF Library and its Windows Service Host

    - by inutan
    Hello there, I have two Services called TemplateService, TemplateReportService (both defined in one WCF Service Library) to be exposed to the client application. And, I am trying to host these services under Windows Service. Can anyone please guide me if App.config in Windows Service will be same as the one in WCF Library? Here is my app.config in WCF Library: <?xml version="1.0" encoding="utf-8" ?> <configuration> <system.web> <compilation debug="true" /> </system.web> <system.serviceModel> <services> <service behaviorConfiguration="ReportingComponentLibrary.TemplateServiceBehavior" name="ReportingComponentLibrary.TemplateService"> <endpoint address="" binding="wsHttpBinding" contract="ReportingComponentLibrary.ITemplateService" > <identity> <dns value="localhost" /> </identity> </endpoint> <endpoint address="mex" binding="mexHttpBinding" contract="IMetadataExchange" ></endpoint> <host> <baseAddresses> <add baseAddress="http://localhost:8080/ReportingComponentLibrary/TemplateService/" /> </baseAddresses> </host> </service> <service behaviorConfiguration="ReportingComponentLibrary.TemplateServiceBehavior" name="ReportingComponentLibrary.TemplateReportService"> <endpoint address="" binding="wsHttpBinding" contract="ReportingComponentLibrary.ITemplateReportService" > <identity> <dns value="localhost" /> </identity> </endpoint> <endpoint address="mex" binding="mexHttpBinding" contract="IMetadataExchange" /> <host> <baseAddresses> <add baseAddress="http://localhost:8080/ReportingComponentLibrary/TemplateReportService/" /> </baseAddresses> </host> </service> </services> <behaviors> <serviceBehaviors> <behavior name="ReportingComponentLibrary.TemplateServiceBehavior"> <serviceMetadata httpGetEnabled="True"/> <serviceDebug includeExceptionDetailInFaults="True" /> </behavior> </serviceBehaviors> </behaviors> </system.serviceModel> </configuration> So, the App.config in my Windows Service(Where I am hosting above two services) will be same as above or there are only some particular sections that I need to move. Please guide. Thank you!

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  • Multiple NT service owned by the same program in Delphi

    - by Claudio
    I'm looking for Delphi sample code to develope a Win32 Windows service which can be installed many times (with different Name). The idea is to have 1 exe and 1 registry key with 1 subkey for every service to be installed. I use the exe to install/run many service, every service take his parameter from his registry subkey. Does anyone have a sample code? Many thanks Claudio

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  • Linux service and Source for cron job

    - by Sirish Kumar
    Hi, I am new to linux and writing a service in C++ which spawns multiple threads and I am starting the service by calling it from init.d, but how should I send the terminate signal to my application from the script , so that my service terminates all the threads and exits. And also where can I find the source code for any linux services. e.g. /etc.init.d/rc5.d/S14cron . It will be helpful in understanding how to implement a service.

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  • The name/identity of the invoker of a web service

    - by Swamy g
    I have a SOAP web service which I call from two clients using axis2. Can the web service know from which of these two clients the call originated from? If so, how do I know that during runtime? Is there any API provided to lookup the name of the invoker of a particular web service by that web service. Thanks.

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  • Call RecognizerIntent from service

    - by Tobia Loschiavo
    Hi, I am working on an Android service. I need to call RecognizerIntent from a service in order to use in the service the recognized text. I have no startActivityForResult() method in Service class so I have problem understanding how to achieve this task. Is it possible? Many thanks

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  • Large enterprise application - clients wish to use duplicate e-mails addresses?

    - by Alex Key
    I'd like to know people's opinions, reactions to clients and technical work arounds (if applicable), to the issue of an enterprise application where a client wishes to use duplicate e-mail addresses? To clarify, when I say duplicate e-mail addresses I mean within the same client system, having multiple users that have the same e-mail address. So not just using generic e-mail addresses but using the e-mail address of another user. e.g. Bob Jenkins: [email protected] James Jeffery: [email protected] Context To give this some further context, in the e-learning sector it is common that although all staff in an organisation must complete e-learning - they may not have their own e-mail address so they choose to use their managers e-mail address. Albeit against good practice in public sites... it's a requirement we've over and over again where an organisation is split between office based staff and perhaps e.g. staff in a warehouse. Where problem lies Mr Steak, good point, the problem lies in password resets and perhaps in situations where semi-personal information could be sent (not confidential enough to worry about the insecurities of email). Perhaps reminders for specific system actions, which would be confusing for the unintended party to see (if perhaps misreading the e-mail's intended recipient) Possible solutions System knowing the difference between a "for the attention of" and direct to the person e-mails, including this in the body text. Using alternative communication such as SMS Simply not having e-mails sent to people who are not the intended recipient. Providing an e-mail service ourselfs (not really viable for a corporate IT dept) Thoughts?

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  • Is it appropriate to run a complex enterprise-system configuration and migration project in a similar way to a Scrum development project?

    - by AndyM
    I'm just starting out on the implementation of a large enterprise-wide system, which has complex requirements and many stakeholders. The company has been through high-level evaluation and tender process and determined to purchase a highly configurable "off-the-shelf" product rather than building an entirely bespoke system. The system will replace several existing systems and will require a significant amount of data migration. I'm thinking that the implementation of this system (which is expected to take over 2 years) could be run in a similar way to a Scrum software development project. With the first sprints targeted at building the minimal possible functionality needed (across all functional areas), and then iteratively deepening the level of functionality according the stakeholder feedback. I think this will de-risk the project and help ensure a balance of stakeholder needs within the available time. The user stories are still the same, it's just that to implement them we have work within the constraints of the pre-purchased system. When it comes to 'building stuff', instead of writing custom code the team will be configuring the off-the-shelf package, writing data conversion scripts and the like (and it should be a lot quicker!). Does this sound like a sensible approach? Does the Agile approach makes sense here?

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  • Enterprise 2.0 Conference: Building Social Business

    - by kellsey.ruppel
    The way we work is changing rapidly, offering an enormous competitive advantage to those who embrace the new tools that enable contextual, agile and simplified information exchange and collaboration to distributed workforces and networks of partners and customers. As many of you are aware, Enterprise 2.0 is the term for the technologies and business practices that liberate the workforce from the constraints of legacy communication and productivity tools like email. It provides business managers with access to the right information at the right time through a web of inter-connected applications, services and devices. Enterprise 2.0 makes accessible the collective intelligence of many, translating to a huge competitive advantage in the form of increased innovation, productivity and agility. The Enterprise 2.0 Conference takes a strategic perspective, emphasizing the bigger picture implications of the technology and the exploration of what is at stake for organizations trying to change not only tools, but also culture and process. Beyond discussion of the "why", there will also be in-depth opportunities for learning the "how" that will help you bring Enterprise 2.0 to your business.You won't want to miss this opportunity to learn and hear from leading experts in the fields of technology for business, collaboration, culture change and collective intelligence. Oracle is a proud Gold sponsor of the Enterprise 2.0 Conference, taking place this week in Boston. Come and learn about Oracle at the following panel sessions and Market Leaders Theater Sessions. Tuesday, June 19, 2012 at 1:30 p.m. Market Theater Presentation Into the Activity Stream, and Beyond! Introducing Oracle Social Network Oracle Speaker: Christian Finn, Senior Director of Evangelism, Oracle WebCenter Tuesday, June 19, 2012 at 2:30 p.m.  Panel Session Innovation versus Integration Oracle Panel Speaker: Christian Finn, Senior Director of Evangelism, Oracle WebCenter Wednesday, June 20, 2012 at 1:30 p.m. Business Leadership Roundtable Oracle Panel Speaker: Christian Finn, Senior Director of Evangelism, Oracle WebCenter Wednesday, June 20, 2012 at 3:00 p.m. Market Theater Presentation Into the Activity Stream, and Beyond! Introducing Oracle Social Network Oracle Speaker: Christian Finn, Senior Director of Evangelism, Oracle WebCenter Thursday, June 21, 2012 at 8:30 a.m. Panel Session Collecting and Processing Big Data: Architecting Systems that Scale Oracle Panel Speaker: Ashok Joshi, Senior Director, Berkeley DB Development Thursday, June 21, 2012 at 11:00 a.m. Panel Session The Future of Big Data: What's Next Oracle Panel Speaker: Ashok Joshi, Senior Director, Berkeley DB Development Be sure to stop by and visit Oracle booth #501, to see live demonstrations of Oracle Social Network and Oracle WebCenter!

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  • How to auto-install runlevel control for existing service/daemon?

    - by Johnny Utahh
    Need to install a service/daemon (in this case bind9, a DNS service) runlevel control, aka "rc" control (/etc/rc*.d and such). bind9 came pre-installed on my 11.04 system, but without aforementioned runlevel control. How to easily (and preferably automatically) install the rc stuff for "compliant" services/daemons in /etc/init.d? (Hint: I have the answer, but can't post it yet due to insufficient rep.)

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  • How To Build An Enterprise Application - Introduction

    - by Tuan Nguyen
    An enterprise application is a software which fulfills 4 core quality attributes: Reliability Flexibility Reusability Maintainability Reliability is the ability of a system or component to perform its required functions under stated conditions for a specific period of time. Because there are no ways more than testing to make sure a system is reliability, we can exchange the term reliability with the term testability. Flexibility is the ability of changing a system's core features without violating unrelated features or components. Although flexibility can helps us to achieve interoperability easily but the opposite is not true. For example, a program might run on multiple platforms, contains logic for many scenarios but that wouldn't mean it was flexibility if it forces us rewrite code in all components when we just want to change some aspects of a feature it had. Reusability is the ability of sharing one or more system's components for another system. We should just open a component's reusability in the context in which it is used. For example, we write classes that implement UI logic and deliver them to only classes which implementing UI. Maintainability is the ability of adding or removing features to a system after it was released. Maintainability consists of many factors such as readability, analyzability, extensibility therein extensibility is critical. Maintainability requires us to write code that is longer and complexer than normal but it doesn't mean we introduce unneccessarily complex code. We always try to make our code clear and transparent to everyone. An application enterprise is built on an enterprise design which consists of two parts: low-level design and high-level design. At low-level design, it focuses on building loose-coupled classes or components. Particularly, it recommends: Each class or component undertakes only single responsibility (design based on unit test) Classes or components implement and work through interfaces (design based on contract) Dependency relationship between classes and components could be injected at run-time (design based on dependency) At high-level design, it focuses on architecting system into tiers and layers. Particularly, it recommends: Divide system into subsystems for deployment. Each subsytem is called a tier. Typical, an enterprise application would have 3 tiers as illustrated in the following figure: Arrange classes and components to logical containers called layers. Typical, an enterprise application would have 5 layers as illustrated in the following figure

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  • Problem calling web service from within JBOSS EJB Service

    - by Rob Goodwin
    I have a simple web service sitting on our internal network. I used SOAPUI to do a bit of testing, generated the service classes from the WSDL , and wrote some java code to access the service. All went as expected as I was able to create the service proxy classes and make calls. Pretty simple stuff. The only speed bump was getting java to trust the certificate from the machine providing the web service. That was not a technical problem, but rather my lack of experience with SSL based web services. Now onto my problem. I coded up a simple EJB service and deployed it into JBoss Application Server 4.3 and now get the following error in the code that previously worked. 12:21:50,235 WARN [ServiceDelegateImpl] Cannot access wsdlURL: https://WS-Test/TestService/v2/TestService?wsdl I can access the wsdl file from a web browser running on the same machine as the application server using the URL in the error message. I am at a loss as to where to go from here. I turned on the debug logs in JBOSS and got nothing more than what I showed above. I have done some searching on the net and found the same error in some questions, but those questions had no answers. The web services classes where generated with JAX-WS 2.2 using the wsimport ant task and placed in a jar that is included in the ejb package. JBoss is deployed in RHEL 5.4, where the standalone testing was done on Windows XP.

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  • Windows service threading call to WCF service

    - by Sam Brinsted
    Hi, I have a windows service that is reading data from a database and then submitting it to a WCF serivce. Once that has finished it is stamping a processed date on the original record. Trouble I am currently having is to do with threading. The call to the WCF serivce is relatively long and I want to have a number of concurrent calls to the service to help improve the throughput of the windows service. Currently I have a submitToService method on a new worker class. Upon reading a new row from the database I am creating a new thread which is calling this method. This obviously isn't too good as the number of threads quickly shoots up and overburdens the WCF service. I have put a thread.sleep in the submit method and am sure to call System.Threading.Thread.CurrentThread.Abort(); after the submission has finished. However, I don't seem to see the number of threads go down. How can I just have a fixed number of threads that can be used in the windows service? I did think about using a thread pool but read somewhere that wasn't a good choice for a windows service. Thanks very much.

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  • Threading calls to web service in a web service - (.net 2.0)

    - by Ryan Ternier
    Got a question regarding best practices for doing parallel web service calls, in a web service. Our portal will get a message, split that message into 2 messages, and then do 2 calls to our broker. These need to be on separate threads to lower the timeout. One solution is to do something similar to (pseudo code): XmlNode DNode = GetaGetDemoNodeSomehow(); XmlNode ENode = GetAGetElNodeSomehow(); XmlNode elResponse; XmlNode demResponse; Thread dThread = new Thread(delegate { //Web Service Call GetDemographics d = new GetDemographics(); demResponse = d.HIALRequest(DNode); }); Thread eThread = new Thread(delegate { //Web Service Call GetEligibility ge = new GetEligibility(); elResponse = ge.HIALRequest(ENode); }); dThread.Start(); eThread.Start(); dThread.Join(); eThread.Join(); //combine the resulting XML and return it. //Maybe throw a bit of logging in to make architecture happy Another option we thought of is to create a worker class, and pass it the service information and have it execute. This would allow us to have a bit more control over what is going on, but could add additional overhead. Another option brought up would be 2 asynchronous calls and manage the returns through a loop. When the calls are completed (success or error) the loop picks it up and ends. The portal service will be called about 50,000 times a day. I don't want to gold plate this sucker. I'm looking for something light weight. The services that are being called on the broker do have time out limits set, and are already heavily logged and audited, so I'm not worried on that part. This is .NET 2.0 , and as much as I would love to upgrade I can't right now. So please leave all the goodies of 2.0 out please.

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  • How to execute scalar function using Enterprise Library?

    - by Vadim
    I'm having trouble to execute scalar function using Enterprise Library 5.0. The code looks something like that: somedDb.ExecuteScalar(CommandType.Text, "SELECT dbo.MyFunction('param')"); When the code is executed, I get the following error: Cannot find either column "dbo" or the user-defined function or aggregate "dbo.MyFunction", or the name is ambiguous.

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  • Enterprise Library DAAB for JAVA?

    - by user48545
    Hi, I'm looking for a java library thats similar to .NET's Enterprise Library specifically the Data Access block. More details.. working on a java poc and would like a library to build the data access.. no ORM's or something too complicated. The library should be able to use MsSQL as a database.

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  • Oracle enterprise manager java.lang.Exception

    - by folone
    After creating a db using Database Configuration Assistant, I go to Enterprise Manager, log into it, and it tells me, that java.lang.Exception: Exception in sending Request :: null. OracleDBConsole for this db, and iSQLPlus services are started. When I run %ORACLE_HOME%\bin\emctl status dbconsole, it says, EM Daemon is not running. How do I deal with this?

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  • Enterprise Library 4.1 and .Net4

    - by Matthew
    Hello I have a project that uses the Enterprise Library 4.1. When I target .net 4 and compile, I get an error that says I need to add a reference to System.ServiceModel version 3. My reference is to System.ServiceModel version 4. How can I tell Visual Studio 2010 to reference a .net3 assembly from a .net3 project? Or, does somebody have a workaround for this issue? I am using the RTM version of VS2010 Thanks

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