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  • Squibbly: LibreOffice Integration Framework for the Java Desktop

    - by Geertjan
    Squibbly is a new framework for Java desktop applications that need to integrate with LibreOffice, or more generally, need office features as part of a Java desktop solution that could include, for example, JavaFX components. Here's what it looks like, right now, on Ubuntu 13.04: Why is the framework called Squibbly? Because I needed a unique-ish name, because "squibble" sounds a bit like "scribble" (which is what one does with text documents, etc), and because of the many absurd definitions in the Urban Dictionary for the apparently real word "squibble", e.g., "A name for someone who is squibblish in nature." And, another e.g., "A squibble is a small squabble. A squabble is a little skirmish." But the real reason is the first definition (and definitely not the fourth definition): "Taking a small portion of another persons something, such as a small hit off of a pipe, a bite of food, a sip of a drink, or drag of a cigarette." In other words, I took (or "squibbled") a small portion of LibreOffice, i.e., OfficeBean, and integrated it into a NetBeans Platform application. Now anyone can add new features to it, to do anything they need, such as create a legislative software system as Propylon has done with their own solution on the NetBeans Platform: For me, the starting point was Chuk Munn Lee's similar solution from some years ago. However, he uses reflection a lot in that solution, because he didn't want to bundle the related JARs with the application. I understand that benefit but I find it even more beneficial to not need to require the user to specify the location of the LibreOffice location, since all the necessary JARs and native libraries (currently 32-bit Linux only, by the way) are bundled with the application. Plus, hundreds of lines of reflection code, as in Chuk's solution, is not fun to work with at all. Switching between applications is done like this: It's a work in progress, a proof of concept only. Just the result of a few hours of work to get the basic integration to work. Several problems remain, some of them potentially unsolvable, starting with these, but others will be added here as I identify them: Window management problems. I'd like to let the user have multiple LibreOffice applications and documents open at the same time, each in a new TopComponent. However, I haven't figured out how to do that. Right now, each application is opened into the same TopComponent, replacing the currently open application. I don't know the OfficeBean API well enough, e.g., should a single OfficeBean be shared among multiple TopComponents or should each of them have their own instance of it? Focus problems. When putting the application behind other applications and then switching back to the application, typing text becomes impossible. When closing a TopComponent and reopening it, the content is lost completely. Somehow the loss of focus, and then the return of focus, disables something. No idea how to fix that. The project is checked into this location, which isn't public yet, so you can't access it yet. Once it's publicly available, it would be great to get some code contributions and tweaks, etc. https://java.net/projects/squibbly Here's the source structure, showing especially how the OfficeBean JARs and native libraries (currently for Linux 32-bit only) fit in: Ultimately, would be cool to integrate or share code with http://joeffice.com!

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  • Using QTDesigner with PyQT and Python 2.6

    - by PyNewbie27
    Hi. I'm fairly new to Python and trying to work with the latest versions of QTDesigner, PyQT 4.7 and QT4.7 (I downloaded the whole package from PyQT4.7 website). I can't figure out how to make QTDesigner integrate closely with Python: ie. If I select "Form" View Code in QTDesigners menu, it errors saying "Unable to launch C:/Python26/Lib/site-packages/PyQT4/bin\uic." If I look in that directory there is a pyuic.py but not "uic". From searching online it seems this doesn't exist because it's expecting a C++ install instead of the python version. Is there anyway to make QTDesigner use/call pyuic.py to generate the code, then open an IDE or text editor of my choice to show me the PYTHON code generated by the QTDesigner-PyUIC chain? I'd like Designer to integrate closely with python, so I can make custom slots/signals in Designer while designing, then tweak the python code directly in my IDE later. If it is not possible to code directly inside QTDesigner using python, does that mean I have to hand code my programs entire UI directly in my PythonIDE? Using Designer directly would seemingly be nearly very very nice for a newbie such as myself, since I can see what properties each widget has and visually edit them while still learning the QT syntax without constantly having to use web resources to see what properties each widget should have and helps with boilerplate code generation, and what their defaults are, etc. I've googled and nobody seems to be using QTDesigner and Python in this manner together. It seems most are either handcoding all the QT code in their Python IDE of choice, or have found an obvious/easy method of doing what I want, therefore not really producing up to date tutorials on making this work together. Please enlighten me if you can. Thanks in advance for your time. Please include any suggestions you might have to a newbie trying to use Python with QT and QTDesigner. Thank you.

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  • flex and jsf access the same instance of bean

    - by David
    i integrate a flex app in a jsf-icefaces app (in a jspx site with the ice:outputmedia-tag) and want to access the same instance of a bean from flex by remote, that jsf inject. i already connect with blazeds to a java-bean. this bean - like all other beans - get other beans by injection of jsf, but when i access the bean by remote from flex it doesnt hold the injected beans (like localizer and accesmanager, both session scoped) and i can't connect to the jsf session (FacesContext.getCurrentInstance() is null). this is because flex create a new instance of the bean and it’s not the same current instance, that jsf inject, i think. i can connect from flex to the database by create a new entity manager in the java bean, but that's not what i want, because it's again another entity manager...i want persist and get data over the accessmanager-bean. i know exadel fiji and flamingo, but i couldn't work with fiji, because my jsf app include the icefaces components and then it doesn't work with richfaces which fiji needs. and flamingo work only with jboss seam and spring. is it right? i also read about the spring-flex-integration, but the jsf application did not create with spring and i don't want to integrate spring in such a large jsf app. yesterday i read about the FlexFactory interface. this interface i have to implement in my own Factory and set it in the service-config.xml of blazeds as a factory read this. i still implement my own factory but i only get application scoped beans over the servlet context which i get over FlexContext.getServletContext().getAttribute("Bean"); and not session scoped beans... i hope there is a chance to connect throw flex and jsf... thanks!

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  • E-commerce platform for custom application integration

    - by Zach Smith
    We are building an online subscription-based website and I'm looking for recommendations on which e-commerce platform to use for the checkout process. Requirements include: Only four products. The sign-up process of the site is heavily customized, and after checkout the user should automatically get logged into the subscriber area. Subscriptions will last one year and can be renewed manually. Support for coupons/discount codes at a later point. Since the entire application is custom, we've weighed building a custom checkout but are strongly leaning towards using existing software to avoid having to build lots of admin reporting as well as a coupon engine down the road. The two questions we're pondering are: Is it better to a) build our application custom and use whatever e-commerce software we select just for the payment piece, or b) use the e-commerce software as the basis and build our application around it/as a module/etc? Which e-commerce platform should we use? I've looked into a variety of off the shelf e-commerce software, but it's not clear to me which would be easiest to integrate with. I've researched on the Web and looked at many of the threads on SO to compiled a list of potential candidates: www.magentocommerce.com/ (seems difficult to integrate with) www.prestashop.com/ www.nopcommerce.com/ www.opencart.com/ www.cubecart.com/ www.spreecommerce.com/ www.interspire.com/ www.tradingeye.com/ We're most concerned with the level of effort required with ramping up on the software and then doing the integration with our custom functionality. We're most proficient with PHP, ASP.NET and some ROR and are only considering those technologies. We prefer open source, but would be open to commercial if there's a significant upside. Any experiences with similar projects and advice is greatly appreciated.

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  • Embedding two slideshows

    - by Jennifer Heidelberg
    Hello, I am trying to embedd two slideshows into my flash file. I already managed to integrate one, but I can't integrate another since my knowledge of actionscript is very limited. For people that know Flash well it is a really easy question. What do I have to rename in this script so that I can create a second slideshow, without always calling on the first one. Here is the script for the first slideshow: (I got it from the website where I bought the template for the slideshow from) var loader:Loader = new Loader(); var monoslideshow:Object; loader.contentLoaderInfo.addEventListener(Event.CO MPLETE, onLoadComplete); addChild(loader); loader.load(new URLRequest("monoslideshow.swf")); function onLoadComplete(event:Event):void { monoslideshow = event.target.content; monoslideshow.showLogo = false; monoslideshow.setViewport(new Rectangle(730, 20, 700, 660)); var xml:XML = monoslideshow.loadXML(xml); } Thank you very much in advance!! Aylin

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  • kick off a map reduce job from my java/mysql webapp

    - by Brian
    Hi guys, I need a bit of archecture advice. I have a java based webapp, with a JPA based ORM backed onto a mysql relational database. Now, as part of the application I have a batch job that compares thousands of database records with each other. This job has become too time consuming and needs to be parallelized. I'm looking at using mapreduce and hadoop in order to do this. However, I'm not too sure about how to integrate this into my current architecture. I think the easiest initial solution is to find a way to push data from mysql into hadoop jobs. I have done some initial research on this and found the following relevant information and possibilities: 1) https://issues.apache.org/jira/browse/HADOOP-2536 this gives an interesting overview of some inbuilt JDBC support 2) This article http://architects.dzone.com/articles/tools-moving-sql-database describes some third party tools to move data from mysql to hadoop. To be honest I'm just starting out with learning about hbase and hadoop but I really don't know how to integrate this into my webapp. Any advice is greatly appreciated. cheers, Brian

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  • Replacing .NET WebBrowser control with a better browser, like Chrome?

    - by Sylverdrag
    Is there any relatively easy way to insert a modern browser into a .NET application? As far as I understand, the WebBrowser control is a wrapper for IE, which wouldn't be a problem except that it looks like it is a very old version of IE, with all that entails in terms of CSS screw-ups, potential security risks (if the rendering engine wasn't patched, can I really expect the zillion buffer overflow problems to be fixed?), and other issues. I am using Visual Studio C# (express edition - does it make any difference here?) I would like to integrate a good web browser in my applications. In some, I just use it to handle the user registration process, interface with some of my website's features and other things of that order, but I have another application in mind that will require more err... control. I need: A browser that can integrate inside a window of my application (not a separate window) A good support for CSS, js and other web technologies, on par with any modern browser Basic browser functions like "navigate", "back", "reload"... Liberal access to the page code and output. I was thinking about Chrome, since it comes under the BSD license, but I would be just as happy with a recent version of IE. As much as possible, I would like to keep things simple. The best would be if one could patch the existing WebBrowser control, which does already about 70% of what I need, but I don't think that's possible. I have found an activeX control for Mozilla (http://www.iol.ie/~locka/mozilla/control.htm) but it looks like it's an old version, so it's not necessarily an improvement. I am open to suggestions

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  • Need Help with wxPython & pyGame

    - by Xavier
    Hi Guys, I'm actually in need of your help and advice here on my assignment that I am working on. First of all, I was task to do a program that runs langton's ant simulation. For that, I've managed to get the source code (from snippets.dzone.com/posts/show/5143) and edited it accordingly to my requirements. This was done and ran in pygame module extension. In addition, my task requires a GUI to interface for users to run and navigate through the screens effectively with the langton's ant program running. I used wxPython with the help of an IDE called BOA constructor to create the frames, buttons, textboxes, etc. Basically, all the stuff needed in the interfaces. However, I've ran into some problems listed below: Found problem integrating pyGame with wxPython. On this note, I've research the internet for answers and tutorials where I found out from website: wiki.wxpython.org/IntegratingPyGame & aspn.activestate.com/ASPN/Mail/Message/wxpython-users/3178042. I understand from the sites that integrating pyGame with wxPython will be a difficult task where it has caused common problems like the inability to placing other controls into the frames as the pyGame application will cover the entire panel. I really hope that you can clarify my doubts on this and advise me on the path that I should take from here. Therefore, I ask the following questions: Is it feasible to integrate pyGame with wxPython? If it is not feasible to integrate pyGame with wxPython, what other alternatives do I have to create a GUI interface integrating pyGame into it. If so how do I go about? If it is possible to go about integrating pyGame with wxPython, how do I go about doing so? Really need you guys opinion on this.

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  • rest and client rights integration, and backbone.js

    - by Francois
    I started to be more and more interested in the REST architecture style and client side development and I was thinking of using backbone.js on the client and a REST API (using ASP.NET Web API) for a little meeting management application. One of my requirements is that users with admin rights can edit meetings and other user can only see them. I was then wondering how to integrate the current user rights in the response for a given resource? My problem is beyond knowing if a user is authenticated or not, I want to know if I need to render the little 'edit' button next to the meeting (let's say I'm listing the current meetings in a grid) or not. Let's say I'm GETing /api/meetings and this is returning a list of meetings with their respective individual URI. How can I add if the user is able to edit this resource or not? This is an interesting passage from one of Roy's blog posts: A REST API should be entered with no prior knowledge beyond the initial URI (bookmark) and set of standardized media types that are appropriate for the intended audience (i.e., expected to be understood by any client that might use the API). From that point on, all application state transitions must be driven by client selection of server-provided choices that are present in the received representations or implied by the user’s manipulation of those representations It states that all transitions must be driven by the choices that are present in the representation. Does that mean that I can add an 'editURI' and a 'deleteURI' to each of the meeting i'm returning? if this information is there I can render the 'edit' button and if it's not there I just don't? What's the best practices on how to integrate the user's rights in the entity's representation? Or is this a super bad idea and another round trip is needed to fetch that information?

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  • FogBugz On Demand + online source control at low/no cost?

    - by quux
    I have a project in the free hosted FogBugz On Demand (FOD) product right now. This is great for feature/issue tracking. But I've been working from a codebase that is solely on my development machine. I'd like to collaborate with another guy who is thousands of miles from me. So we need a source control solution (SCM)! I use Visual Studio (2005, but can upgrade to later versions as needed). I am aware that FogBugz can integrate with a number of source control systems. So now the question is: which online SCM products can integrate well with FOD and VS? And which ones do so well at low or no cost, for a small code repository. And where might I find a proven recipe for putting this together. I'm open to other solutions which provide the same functionality. Please don't suggest Trac - I regard it highly, but I want the features of FOB (especially the evidence based scheduling) in my issue tracking solution. So really, I need to combine FOB + VS + some online SCM product into a low or no cost solution for two coders to collaborate on.

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  • GWT in its web-mode throws StatusCodeException but in its hosted-mode , it's working perfect

    - by broshni
    Hi to all, I am new to this forum. Actually I have an issue here regarding my application which is hibernate+struts based application. Recently we have decided to integrate GWT into our application. We are using gwt 1.5.3 build. We have set up everything exactly as we find in documentation and various blogs. Yeah I am now in a very nervy state as gwt in its web- mode is treating me in a very embarassing manner. But it is compiling and working perfectly fine in its hosted-mode and everything works fine as we expected and designed. When I try to integrate GWT with our application i.e. running in tomcat (http://localhost:8080/myapps/example.do? reqCode=takeMeToGWT&userId=12&templateId=10). The gwt page is loaded partially and in the midst it throws an exception i.e. StatusCodeException. This doesn't happen when I run the gwt application in hosted-mode ( http://localhost:8888/com.myapp.gwt.MyApp/Home.html ) . I am using Intellij Idea 8, struts 1.3 ,hibernate 3 and tomcat 5.5 . Expecting your responses at the earliest possible time. Thanking you B Roshnikanta Sharma [email protected]

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  • Java and Jasper

    - by bhargava
    Hey Guys, I have integrated Jasper Reports on my netbeans platform and i am able to generate reports using the following code. Map<String, Object> params = new HashMap<String, Object>(); Connection conn = DriverManager.getConnection("databaseUrl", "userid","password"); JasperReport jasperReport = JasperCompileManager.compileReport(reportSource); JasperPrint jasperPrint = JasperFillManager.fillReport(jasperReport, params, conn); JasperExportManager.exportReportToHtmlFile(jasperPrint, reportDest); JasperViewer.viewReport(jasperPrint); This stuff works perfect. But not i am trying to integrate Jasper with GWT.I have my server as glass fish server. I am getting the Connection object using the followind code. public static Connection getConnection() { try { String JNDI = "JNDI name"; InitialContext initCtx = new InitialContext(); javax.sql.DataSource ds = (javax.sql.DataSource) initCtx.lookup(JNDI); Connection conn = (Connection) ds.getConnection(); return conn; } catch (Exception ex) { ex.printStackTrace(); } return null; } and then Map params = new HashMap(); JasperReport jasperReport = JasperCompileManager.compileReport(reportSource); JasperPrint jasperPrint = JasperFillManager.fillReport(jasperReport, params, getConnection()); JasperExportManager.exportReportToHtmlFile(jasperPrint, reportDest); JasperViewer.viewReport(jasperPrint); but i always get Error.I am implementing this on Server.I am having RPC calls to get this method to work when a button is clicked. Can you please help me how to work on this.(That is to integrate Jasper reports with GWT). I would highly appreciate any explanation with some code as i am just a beginner. Thanks

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  • Looking for a 'pick a-or-b' voting system script

    - by user324455
    Apologies: this is my first time on stackoverflow and I'm starting with a question and seeking advice. Sorry. Caveats: I know HTML and CSS pretty well. Javascript and PHP are not completely alien, but I'm really pretty basic on those. That said, I'm pretty sharp and willing to search for explanations independently. Ok, so my question is this: I want to create a site with a voting system very much like the one on kittenwar.com - the page loads 2 random images from a db of some sort and you click on the one you want to 'win'. Ranked pairs kind of deal. Then there is a leaderboard of those images which have the highest win-loss ratio. There also needs to be an uploader for peeps to upload their own images and have them go into an approval workflow, and from there into the db that feeds the voting thing. I tried a pre-made solution ('photo battle') but found it was completely standalone, so trying to integrate it or change any of the options was a nightmare, plus it was buggy. i'm sure there has to be a relatively easy way to do this, right? Ideally I'd like to build my site in Joomla and integrate this functionality somehow. I'd be very grateful for any advice on this. Thanks Tom

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  • Take positive square root in Mathematica

    - by Sagekilla
    Hi all, I'm currently doing some normalization along the lines of: J = Integrate[Psi[x, 0]^2, {x, 0, a}] sol = Solve[J == 1, A] A /. sol For this type of normalization, the negative square root is extraneous. My results are: In[49]:= J = Integrate[Psi[x, 0]^2, {x, 0, a}] Out[49]= 2 A^2 In[68]:= sol = Solve[J == 1, A] Out[68]= {{A -> -(1/Sqrt[2])}, {A -> 1/Sqrt[2]}} Even if I try giving it an Assuming[...] or Simplify[...], it still gives me the same results: In[69]:= sol = Assuming[A > 0, Solve[J == 1, A]] Out[69]= {{A -> -(1/Sqrt[2])}, {A -> 1/Sqrt[2]}} In[70]:= sol = FullSimplify[Solve[J == 1, A], A > 0] Out[70]= {{A -> -(1/Sqrt[2])}, {A -> 1/Sqrt[2]}} Can anyone tell me what I'm doing wrong here? I'd much appreciate it! If it helps any, I'm running Mathematica 7 on Windows 7 64-bit.

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  • architecture - centraled location for different modules (cms, webapplications, ...) - best practise

    - by NicoJuicy
    Let's just say that i want to create a cms + other online applications. I want them all to integrate into a central location, but they also have to be available seperately (not everyone want's more than the cms solution). Would i create a huge central application that contains all the database, which communicates through a webserice with the "standalone - integrated" modules? Or would i create them seperately and the only thing that the "central" application would do is syncing the information (eg. the cms and another solution can have the same tables (eg. clients or employees). Or do you have another idea? (i know i'm a little vague, but i can't "give" a lot of details because of work - contract). If someone has all the "packages" it should be possible for the central application to integrate all the modules at one place! Or if someone has more than 1 module, it should combine this on the website. What i thought is best, is that the central location contains only the users and their rights (eg. cms - all rights, ...), and the information get synced with every change. (module cms, adding a new client - store locally and send data to the central location, central location - send to modules = table clients updated everywhere) This way it is easy if someone only "bought" a module, they can sync it easily through the complete architecture. I hope i made myself clear!

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  • ASP.NET 2.0 + Firefox/Safari - UI Issues?

    - by Tejaswi Yerukalapudi
    I'm developing on a system that was originally developed five years ago. I don't have access to the complete source code of the system, but it is completely driven by XML and runs on ASP.NET 2.0. This was originally written for IE6, but since Microsoft has officially decided to dump it, we moved to IE7. Some javascript is added on the client side, but nothing that changes the UI has been done. (We had to integrate a credit card reader into the system) This code is accessed primarily on tablet PCs running windows, but I'd like to persuade my company to use the iPad. [The tablet somehow costs around 3k$. I think selling a 3000$ device to a client when you have the iPad for 500$ is ridiculous.] Now, my problem is if we open it in any other browser (Tested it on safari / firefox), the UI is completely messed up with elements completely out of place. Doesn't ASP.NET generate HTML that runs on any browser? My second question is if there are any credit card readers available in the market that integrate with the iPad. I don't really care about the software part as it's taken care by our company, I just need it to read the card details and post it to the server. Thanks, Teja.

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  • JSF h:outputStylesheet doesn't work everywhere

    - by s3rius
    I'm currently learning Icefaces, now I'm trying to integrate a css file via h:OutputStylesheet into my code. I have a main page and a second page. Using outputStylesheet in my main page works well (and then I can also access the css in the second page, which I guess is intended). But when I try to integrate it in my second page it doesn't work at all. The code for both pages is basically identical. main page: <h:head></h:head> <h:body> <!-- this line works --> <h:outputStylesheet library="css" name="style.css" /> <!-- this line is only shown in red if the outputStylesheet from above is there --> <div class="red">This is red color in main page</div> </h:body> second page: <h:head></h:head> <h:body> <!-- this line doesn't work --> <h:outputStylesheet library="css" name="style.css" /> <!-- this line is only shown in red if the outputStylesheet in main page is there --> <div class="red">This is red color in second page</div> </h:body> I've made sure that I have h:body and h:head tags in both files. There's nothing more in the html pages except the standard doctype and xml version declarations. I've tried packing everything into h:forms, but that doesn't change anything. Can anyone explain to me what's going on?

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  • The most efficient way to calculate an integral in a dataset range

    - by Annalisa
    I have an array of 10 rows by 20 columns. Each columns corresponds to a data set that cannot be fitted with any sort of continuous mathematical function (it's a series of numbers derived experimentally). I would like to calculate the integral of each column between row 4 and row 8, then store the obtained result in a new array (20 rows x 1 column). I have tried using different scipy.integrate modules (e.g. quad, trpz,...). The problem is that, from what I understand, scipy.integrate must be applied to functions, and I am not sure how to convert each column of my initial array into a function. As an alternative, I thought of calculating the average of each column between row 4 and row 8, then multiply this number by 4 (i.e. 8-4=4, the x-interval) and then store this into my final 20x1 array. The problem is...ehm...that I don't know how to calculate the average over a given range. The question I am asking are: Which method is more efficient/straightforward? Can integrals be calculated over a data set like the one that I have described? How do I calculate the average over a range of rows?

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  • Is there a Telecommunications Reference Architecture?

    - by raul.goycoolea
    @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Abstract   Reference architecture provides needed architectural information that can be provided in advance to an enterprise to enable consistent architectural best practices. Enterprise Reference Architecture helps business owners to actualize their strategies, vision, objectives, and principles. It evaluates the IT systems, based on Reference Architecture goals, principles, and standards. It helps to reduce IT costs by increasing functionality, availability, scalability, etc. Telecom Reference Architecture provides customers with the flexibility to view bundled service bills online with the provision of multiple services. It provides real-time, flexible billing and charging systems, to handle complex promotions, discounts, and settlements with multiple parties. This paper attempts to describe the Reference Architecture for the Telecom Enterprises. It lays the foundation for a Telecom Reference Architecture by articulating the requirements, drivers, and pitfalls for telecom service providers. It describes generic reference architecture for telecom enterprises and moves on to explain how to achieve Enterprise Reference Architecture by using SOA.   Introduction   A Reference Architecture provides a methodology, set of practices, template, and standards based on a set of successful solutions implemented earlier. These solutions have been generalized and structured for the depiction of both a logical and a physical architecture, based on the harvesting of a set of patterns that describe observations in a number of successful implementations. It helps as a reference for the various architectures that an enterprise can implement to solve various problems. It can be used as the starting point or the point of comparisons for various departments/business entities of a company, or for the various companies for an enterprise. It provides multiple views for multiple stakeholders.   Major artifacts of the Enterprise Reference Architecture are methodologies, standards, metadata, documents, design patterns, etc.   Purpose of Reference Architecture   In most cases, architects spend a lot of time researching, investigating, defining, and re-arguing architectural decisions. It is like reinventing the wheel as their peers in other organizations or even the same organization have already spent a lot of time and effort defining their own architectural practices. This prevents an organization from learning from its own experiences and applying that knowledge for increased effectiveness.   Reference architecture provides missing architectural information that can be provided in advance to project team members to enable consistent architectural best practices.   Enterprise Reference Architecture helps an enterprise to achieve the following at the abstract level:   ·       Reference architecture is more of a communication channel to an enterprise ·       Helps the business owners to accommodate to their strategies, vision, objectives, and principles. ·       Evaluates the IT systems based on Reference Architecture Principles ·       Reduces IT spending through increasing functionality, availability, scalability, etc ·       A Real-time Integration Model helps to reduce the latency of the data updates Is used to define a single source of Information ·       Provides a clear view on how to manage information and security ·       Defines the policy around the data ownership, product boundaries, etc. ·       Helps with cost optimization across project and solution portfolios by eliminating unused or duplicate investments and assets ·       Has a shorter implementation time and cost   Once the reference architecture is in place, the set of architectural principles, standards, reference models, and best practices ensure that the aligned investments have the greatest possible likelihood of success in both the near term and the long term (TCO).     Common pitfalls for Telecom Service Providers   Telecom Reference Architecture serves as the first step towards maturity for a telecom service provider. During the course of our assignments/experiences with telecom players, we have come across the following observations – Some of these indicate a lack of maturity of the telecom service provider:   ·       In markets that are growing and not so mature, it has been observed that telcos have a significant amount of in-house or home-grown applications. In some of these markets, the growth has been so rapid that IT has been unable to cope with business demands. Telcos have shown a tendency to come up with workarounds in their IT applications so as to meet business needs. ·       Even for core functions like provisioning or mediation, some telcos have tried to manage with home-grown applications. ·       Most of the applications do not have the required scalability or maintainability to sustain growth in volumes or functionality. ·       Applications face interoperability issues with other applications in the operator's landscape. Integrating a new application or network element requires considerable effort on the part of the other applications. ·       Application boundaries are not clear, and functionality that is not in the initial scope of that application gets pushed onto it. This results in the development of the multiple, small applications without proper boundaries. ·       Usage of Legacy OSS/BSS systems, poor Integration across Multiple COTS Products and Internal Systems. Most of the Integrations are developed on ad-hoc basis and Point-to-Point Integration. ·       Redundancy of the business functions in different applications • Fragmented data across the different applications and no integrated view of the strategic data • Lot of performance Issues due to the usage of the complex integration across OSS and BSS systems   However, this is where the maturity of the telecom industry as a whole can be of help. The collaborative efforts of telcos to overcome some of these problems have resulted in bodies like the TM Forum. They have come up with frameworks for business processes, data, applications, and technology for telecom service providers. These could be a good starting point for telcos to clean up their enterprise landscape.   Industry Trends in Telecom Reference Architecture   Telecom reference architectures are evolving rapidly because telcos are facing business and IT challenges.   “The reality is that there probably is no killer application, no silver bullet that the telcos can latch onto to carry them into a 21st Century.... Instead, there are probably hundreds – perhaps thousands – of niche applications.... And the only way to find which of these works for you is to try out lots of them, ramp up the ones that work, and discontinue the ones that fail.” – Martin Creaner President & CTO TM Forum.   The following trends have been observed in telecom reference architecture:   ·       Transformation of business structures to align with customer requirements ·       Adoption of more Internet-like technical architectures. The Web 2.0 concept is increasingly being used. ·       Virtualization of the traditional operations support system (OSS) ·       Adoption of SOA to support development of IP-based services ·       Adoption of frameworks like Service Delivery Platforms (SDPs) and IP Multimedia Subsystem ·       (IMS) to enable seamless deployment of various services over fixed and mobile networks ·       Replacement of in-house, customized, and stove-piped OSS/BSS with standards-based COTS products ·       Compliance with industry standards and frameworks like eTOM, SID, and TAM to enable seamless integration with other standards-based products   Drivers of Reference Architecture   The drivers of the Reference Architecture are Reference Architecture Goals, Principles, and Enterprise Vision and Telecom Transformation. The details are depicted below diagram. @font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }div.Section1 { page: Section1; } Figure 1. Drivers for Reference Architecture @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Today’s telecom reference architectures should seamlessly integrate traditional legacy-based applications and transition to next-generation network technologies (e.g., IP multimedia subsystems). This has resulted in new requirements for flexible, real-time billing and OSS/BSS systems and implications on the service provider’s organizational requirements and structure.   Telecom reference architectures are today expected to:   ·       Integrate voice, messaging, email and other VAS over fixed and mobile networks, back end systems ·       Be able to provision multiple services and service bundles • Deliver converged voice, video and data services ·       Leverage the existing Network Infrastructure ·       Provide real-time, flexible billing and charging systems to handle complex promotions, discounts, and settlements with multiple parties. ·       Support charging of advanced data services such as VoIP, On-Demand, Services (e.g.  Video), IMS/SIP Services, Mobile Money, Content Services and IPTV. ·       Help in faster deployment of new services • Serve as an effective platform for collaboration between network IT and business organizations ·       Harness the potential of converging technology, networks, devices and content to develop multimedia services and solutions of ever-increasing sophistication on a single Internet Protocol (IP) ·       Ensure better service delivery and zero revenue leakage through real-time balance and credit management ·       Lower operating costs to drive profitability   Enterprise Reference Architecture   The Enterprise Reference Architecture (RA) fills the gap between the concepts and vocabulary defined by the reference model and the implementation. Reference architecture provides detailed architectural information in a common format such that solutions can be repeatedly designed and deployed in a consistent, high-quality, supportable fashion. This paper attempts to describe the Reference Architecture for the Telecom Application Usage and how to achieve the Enterprise Level Reference Architecture using SOA.   • Telecom Reference Architecture • Enterprise SOA based Reference Architecture   Telecom Reference Architecture   Tele Management Forum’s New Generation Operations Systems and Software (NGOSS) is an architectural framework for organizing, integrating, and implementing telecom systems. NGOSS is a component-based framework consisting of the following elements:   ·       The enhanced Telecom Operations Map (eTOM) is a business process framework. ·       The Shared Information Data (SID) model provides a comprehensive information framework that may be specialized for the needs of a particular organization. ·       The Telecom Application Map (TAM) is an application framework to depict the functional footprint of applications, relative to the horizontal processes within eTOM. ·       The Technology Neutral Architecture (TNA) is an integrated framework. TNA is an architecture that is sustainable through technology changes.   NGOSS Architecture Standards are:   ·       Centralized data ·       Loosely coupled distributed systems ·       Application components/re-use  ·       A technology-neutral system framework with technology specific implementations ·       Interoperability to service provider data/processes ·       Allows more re-use of business components across multiple business scenarios ·       Workflow automation   The traditional operator systems architecture consists of four layers,   ·       Business Support System (BSS) layer, with focus toward customers and business partners. Manages order, subscriber, pricing, rating, and billing information. ·       Operations Support System (OSS) layer, built around product, service, and resource inventories. ·       Networks layer – consists of Network elements and 3rd Party Systems. ·       Integration Layer – to maximize application communication and overall solution flexibility.   Reference architecture for telecom enterprises is depicted below. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 2. Telecom Reference Architecture   The major building blocks of any Telecom Service Provider architecture are as follows:   1. Customer Relationship Management   CRM encompasses the end-to-end lifecycle of the customer: customer initiation/acquisition, sales, ordering, and service activation, customer care and support, proactive campaigns, cross sell/up sell, and retention/loyalty.   CRM also includes the collection of customer information and its application to personalize, customize, and integrate delivery of service to a customer, as well as to identify opportunities for increasing the value of the customer to the enterprise.   The key functionalities related to Customer Relationship Management are   ·       Manage the end-to-end lifecycle of a customer request for products. ·       Create and manage customer profiles. ·       Manage all interactions with customers – inquiries, requests, and responses. ·       Provide updates to Billing and other south bound systems on customer/account related updates such as customer/ account creation, deletion, modification, request bills, final bill, duplicate bills, credit limits through Middleware. ·       Work with Order Management System, Product, and Service Management components within CRM. ·       Manage customer preferences – Involve all the touch points and channels to the customer, including contact center, retail stores, dealers, self service, and field service, as well as via any media (phone, face to face, web, mobile device, chat, email, SMS, mail, the customer's bill, etc.). ·       Support single interface for customer contact details, preferences, account details, offers, customer premise equipment, bill details, bill cycle details, and customer interactions.   CRM applications interact with customers through customer touch points like portals, point-of-sale terminals, interactive voice response systems, etc. The requests by customers are sent via fulfillment/provisioning to billing system for ordering processing.   2. Billing and Revenue Management   Billing and Revenue Management handles the collection of appropriate usage records and production of timely and accurate bills – for providing pre-bill usage information and billing to customers; for processing their payments; and for performing payment collections. In addition, it handles customer inquiries about bills, provides billing inquiry status, and is responsible for resolving billing problems to the customer's satisfaction in a timely manner. This process grouping also supports prepayment for services.   The key functionalities provided by these applications are   ·       To ensure that enterprise revenue is billed and invoices delivered appropriately to customers. ·       To manage customers’ billing accounts, process their payments, perform payment collections, and monitor the status of the account balance. ·       To ensure the timely and effective fulfillment of all customer bill inquiries and complaints. ·       Collect the usage records from mediation and ensure appropriate rating and discounting of all usage and pricing. ·       Support revenue sharing; split charging where usage is guided to an account different from the service consumer. ·       Support prepaid and post-paid rating. ·       Send notification on approach / exceeding the usage thresholds as enforced by the subscribed offer, and / or as setup by the customer. ·       Support prepaid, post paid, and hybrid (where some services are prepaid and the rest of the services post paid) customers and conversion from post paid to prepaid, and vice versa. ·       Support different billing function requirements like charge prorating, promotion, discount, adjustment, waiver, write-off, account receivable, GL Interface, late payment fee, credit control, dunning, account or service suspension, re-activation, expiry, termination, contract violation penalty, etc. ·       Initiate direct debit to collect payment against an invoice outstanding. ·       Send notification to Middleware on different events; for example, payment receipt, pre-suspension, threshold exceed, etc.   Billing systems typically get usage data from mediation systems for rating and billing. They get provisioning requests from order management systems and inquiries from CRM systems. Convergent and real-time billing systems can directly get usage details from network elements.   3. Mediation   Mediation systems transform/translate the Raw or Native Usage Data Records into a general format that is acceptable to billing for their rating purposes.   The following lists the high-level roles and responsibilities executed by the Mediation system in the end-to-end solution.   ·       Collect Usage Data Records from different data sources – like network elements, routers, servers – via different protocol and interfaces. ·       Process Usage Data Records – Mediation will process Usage Data Records as per the source format. ·       Validate Usage Data Records from each source. ·       Segregates Usage Data Records coming from each source to multiple, based on the segregation requirement of end Application. ·       Aggregates Usage Data Records based on the aggregation rule if any from different sources. ·       Consolidates multiple Usage Data Records from each source. ·       Delivers formatted Usage Data Records to different end application like Billing, Interconnect, Fraud Management, etc. ·       Generates audit trail for incoming Usage Data Records and keeps track of all the Usage Data Records at various stages of mediation process. ·       Checks duplicate Usage Data Records across files for a given time window.   4. Fulfillment   This area is responsible for providing customers with their requested products in a timely and correct manner. It translates the customer's business or personal need into a solution that can be delivered using the specific products in the enterprise's portfolio. This process informs the customers of the status of their purchase order, and ensures completion on time, as well as ensuring a delighted customer. These processes are responsible for accepting and issuing orders. They deal with pre-order feasibility determination, credit authorization, order issuance, order status and tracking, customer update on customer order activities, and customer notification on order completion. Order management and provisioning applications fall into this category.   The key functionalities provided by these applications are   ·       Issuing new customer orders, modifying open customer orders, or canceling open customer orders; ·       Verifying whether specific non-standard offerings sought by customers are feasible and supportable; ·       Checking the credit worthiness of customers as part of the customer order process; ·       Testing the completed offering to ensure it is working correctly; ·       Updating of the Customer Inventory Database to reflect that the specific product offering has been allocated, modified, or cancelled; ·       Assigning and tracking customer provisioning activities; ·       Managing customer provisioning jeopardy conditions; and ·       Reporting progress on customer orders and other processes to customer.   These applications typically get orders from CRM systems. They interact with network elements and billing systems for fulfillment of orders.   5. Enterprise Management   This process area includes those processes that manage enterprise-wide activities and needs, or have application within the enterprise as a whole. They encompass all business management processes that   ·       Are necessary to support the whole of the enterprise, including processes for financial management, legal management, regulatory management, process, cost, and quality management, etc.;   ·       Are responsible for setting corporate policies, strategies, and directions, and for providing guidelines and targets for the whole of the business, including strategy development and planning for areas, such as Enterprise Architecture, that are integral to the direction and development of the business;   ·       Occur throughout the enterprise, including processes for project management, performance assessments, cost assessments, etc.     (i) Enterprise Risk Management:   Enterprise Risk Management focuses on assuring that risks and threats to the enterprise value and/or reputation are identified, and appropriate controls are in place to minimize or eliminate the identified risks. The identified risks may be physical or logical/virtual. Successful risk management ensures that the enterprise can support its mission critical operations, processes, applications, and communications in the face of serious incidents such as security threats/violations and fraud attempts. Two key areas covered in Risk Management by telecom operators are:   ·       Revenue Assurance: Revenue assurance system will be responsible for identifying revenue loss scenarios across components/systems, and will help in rectifying the problems. The following lists the high-level roles and responsibilities executed by the Revenue Assurance system in the end-to-end solution. o   Identify all usage information dropped when networks are being upgraded. o   Interconnect bill verification. o   Identify where services are routinely provisioned but never billed. o   Identify poor sales policies that are intensifying collections problems. o   Find leakage where usage is sent to error bucket and never billed for. o   Find leakage where field service, CRM, and network build-out are not optimized.   ·       Fraud Management: Involves collecting data from different systems to identify abnormalities in traffic patterns, usage patterns, and subscription patterns to report suspicious activity that might suggest fraudulent usage of resources, resulting in revenue losses to the operator.   The key roles and responsibilities of the system component are as follows:   o   Fraud management system will capture and monitor high usage (over a certain threshold) in terms of duration, value, and number of calls for each subscriber. The threshold for each subscriber is decided by the system and fixed automatically. o   Fraud management will be able to detect the unauthorized access to services for certain subscribers. These subscribers may have been provided unauthorized services by employees. The component will raise the alert to the operator the very first time of such illegal calls or calls which are not billed. o   The solution will be to have an alarm management system that will deliver alarms to the operator/provider whenever it detects a fraud, thus minimizing fraud by catching it the first time it occurs. o   The Fraud Management system will be capable of interfacing with switches, mediation systems, and billing systems   (ii) Knowledge Management   This process focuses on knowledge management, technology research within the enterprise, and the evaluation of potential technology acquisitions.   Key responsibilities of knowledge base management are to   ·       Maintain knowledge base – Creation and updating of knowledge base on ongoing basis. ·       Search knowledge base – Search of knowledge base on keywords or category browse ·       Maintain metadata – Management of metadata on knowledge base to ensure effective management and search. ·       Run report generator. ·       Provide content – Add content to the knowledge base, e.g., user guides, operational manual, etc.   (iii) Document Management   It focuses on maintaining a repository of all electronic documents or images of paper documents relevant to the enterprise using a system.   (iv) Data Management   It manages data as a valuable resource for any enterprise. For telecom enterprises, the typical areas covered are Master Data Management, Data Warehousing, and Business Intelligence. It is also responsible for data governance, security, quality, and database management.   Key responsibilities of Data Management are   ·       Using ETL, extract the data from CRM, Billing, web content, ERP, campaign management, financial, network operations, asset management info, customer contact data, customer measures, benchmarks, process data, e.g., process inputs, outputs, and measures, into Enterprise Data Warehouse. ·       Management of data traceability with source, data related business rules/decisions, data quality, data cleansing data reconciliation, competitors data – storage for all the enterprise data (customer profiles, products, offers, revenues, etc.) ·       Get online update through night time replication or physical backup process at regular frequency. ·       Provide the data access to business intelligence and other systems for their analysis, report generation, and use.   (v) Business Intelligence   It uses the Enterprise Data to provide the various analysis and reports that contain prospects and analytics for customer retention, acquisition of new customers due to the offers, and SLAs. It will generate right and optimized plans – bolt-ons for the customers.   The following lists the high-level roles and responsibilities executed by the Business Intelligence system at the Enterprise Level:   ·       It will do Pattern analysis and reports problem. ·       It will do Data Analysis – Statistical analysis, data profiling, affinity analysis of data, customer segment wise usage patterns on offers, products, service and revenue generation against services and customer segments. ·       It will do Performance (business, system, and forecast) analysis, churn propensity, response time, and SLAs analysis. ·       It will support for online and offline analysis, and report drill down capability. ·       It will collect, store, and report various SLA data. ·       It will provide the necessary intelligence for marketing and working on campaigns, etc., with cost benefit analysis and predictions.   It will advise on customer promotions with additional services based on loyalty and credit history of customer   ·       It will Interface with Enterprise Data Management system for data to run reports and analysis tasks. It will interface with the campaign schedules, based on historical success evidence.   (vi) Stakeholder and External Relations Management   It manages the enterprise's relationship with stakeholders and outside entities. Stakeholders include shareholders, employee organizations, etc. Outside entities include regulators, local community, and unions. Some of the processes within this grouping are Shareholder Relations, External Affairs, Labor Relations, and Public Relations.   (vii) Enterprise Resource Planning   It is used to manage internal and external resources, including tangible assets, financial resources, materials, and human resources. Its purpose is to facilitate the flow of information between all business functions inside the boundaries of the enterprise and manage the connections to outside stakeholders. ERP systems consolidate all business operations into a uniform and enterprise wide system environment.   The key roles and responsibilities for Enterprise System are given below:   ·        It will handle responsibilities such as core accounting, financial, and management reporting. ·       It will interface with CRM for capturing customer account and details. ·       It will interface with billing to capture the billing revenue and other financial data. ·       It will be responsible for executing the dunning process. Billing will send the required feed to ERP for execution of dunning. ·       It will interface with the CRM and Billing through batch interfaces. Enterprise management systems are like horizontals in the enterprise and typically interact with all major telecom systems. E.g., an ERP system interacts with CRM, Fulfillment, and Billing systems for different kinds of data exchanges.   6. External Interfaces/Touch Points   The typical external parties are customers, suppliers/partners, employees, shareholders, and other stakeholders. External interactions from/to a Service Provider to other parties can be achieved by a variety of mechanisms, including:   ·       Exchange of emails or faxes ·       Call Centers ·       Web Portals ·       Business-to-Business (B2B) automated transactions   These applications provide an Internet technology driven interface to external parties to undertake a variety of business functions directly for themselves. These can provide fully or partially automated service to external parties through various touch points.   Typical characteristics of these touch points are   ·       Pre-integrated self-service system, including stand-alone web framework or integration front end with a portal engine ·       Self services layer exposing atomic web services/APIs for reuse by multiple systems across the architectural environment ·       Portlets driven connectivity exposing data and services interoperability through a portal engine or web application   These touch points mostly interact with the CRM systems for requests, inquiries, and responses.   7. Middleware   The component will be primarily responsible for integrating the different systems components under a common platform. It should provide a Standards-Based Platform for building Service Oriented Architecture and Composite Applications. The following lists the high-level roles and responsibilities executed by the Middleware component in the end-to-end solution.   ·       As an integration framework, covering to and fro interfaces ·       Provide a web service framework with service registry. ·       Support SOA framework with SOA service registry. ·       Each of the interfaces from / to Middleware to other components would handle data transformation, translation, and mapping of data points. ·       Receive data from the caller / activate and/or forward the data to the recipient system in XML format. ·       Use standard XML for data exchange. ·       Provide the response back to the service/call initiator. ·       Provide a tracking until the response completion. ·       Keep a store transitional data against each call/transaction. ·       Interface through Middleware to get any information that is possible and allowed from the existing systems to enterprise systems; e.g., customer profile and customer history, etc. ·       Provide the data in a common unified format to the SOA calls across systems, and follow the Enterprise Architecture directive. ·       Provide an audit trail for all transactions being handled by the component.   8. Network Elements   The term Network Element means a facility or equipment used in the provision of a telecommunications service. Such terms also includes features, functions, and capabilities that are provided by means of such facility or equipment, including subscriber numbers, databases, signaling systems, and information sufficient for billing and collection or used in the transmission, routing, or other provision of a telecommunications service.   Typical network elements in a GSM network are Home Location Register (HLR), Intelligent Network (IN), Mobile Switching Center (MSC), SMS Center (SMSC), and network elements for other value added services like Push-to-talk (PTT), Ring Back Tone (RBT), etc.   Network elements are invoked when subscribers use their telecom devices for any kind of usage. These elements generate usage data and pass it on to downstream systems like mediation and billing system for rating and billing. They also integrate with provisioning systems for order/service fulfillment.   9. 3rd Party Applications   3rd Party systems are applications like content providers, payment gateways, point of sale terminals, and databases/applications maintained by the Government.   Depending on applicability and the type of functionality provided by 3rd party applications, the integration with different telecom systems like CRM, provisioning, and billing will be done.   10. Service Delivery Platform   A service delivery platform (SDP) provides the architecture for the rapid deployment, provisioning, execution, management, and billing of value added telecom services. SDPs are based on the concept of SOA and layered architecture. They support the delivery of voice, data services, and content in network and device-independent fashion. They allow application developers to aggregate network capabilities, services, and sources of content. SDPs typically contain layers for web services exposure, service application development, and network abstraction.   SOA Reference Architecture   SOA concept is based on the principle of developing reusable business service and building applications by composing those services, instead of building monolithic applications in silos. It’s about bridging the gap between business and IT through a set of business-aligned IT services, using a set of design principles, patterns, and techniques.   In an SOA, resources are made available to participants in a value net, enterprise, line of business (typically spanning multiple applications within an enterprise or across multiple enterprises). It consists of a set of business-aligned IT services that collectively fulfill an organization’s business processes and goals. We can choreograph these services into composite applications and invoke them through standard protocols. SOA, apart from agility and reusability, enables:   ·       The business to specify processes as orchestrations of reusable services ·       Technology agnostic business design, with technology hidden behind service interface ·       A contractual-like interaction between business and IT, based on service SLAs ·       Accountability and governance, better aligned to business services ·       Applications interconnections untangling by allowing access only through service interfaces, reducing the daunting side effects of change ·       Reduced pressure to replace legacy and extended lifetime for legacy applications, through encapsulation in services   ·       A Cloud Computing paradigm, using web services technologies, that makes possible service outsourcing on an on-demand, utility-like, pay-per-usage basis   The following section represents the Reference Architecture of logical view for the Telecom Solution. The new custom built application needs to align with this logical architecture in the long run to achieve EA benefits.   Packaged implementation applications, such as ERP billing applications, need to expose their functions as service providers (as other applications consume) and interact with other applications as service consumers.   COT applications need to expose services through wrappers such as adapters to utilize existing resources and at the same time achieve Enterprise Architecture goal and objectives.   The following are the various layers for Enterprise level deployment of SOA. This diagram captures the abstract view of Enterprise SOA layers and important components of each layer. Layered architecture means decomposition of services such that most interactions occur between adjacent layers. However, there is no strict rule that top layers should not directly communicate with bottom layers.   The diagram below represents the important logical pieces that would result from overall SOA transformation. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 3. Enterprise SOA Reference Architecture 1.          Operational System Layer: This layer consists of all packaged applications like CRM, ERP, custom built applications, COTS based applications like Billing, Revenue Management, Fulfilment, and the Enterprise databases that are essential and contribute directly or indirectly to the Enterprise OSS/BSS Transformation.   ERP holds the data of Asset Lifecycle Management, Supply Chain, and Advanced Procurement and Human Capital Management, etc.   CRM holds the data related to Order, Sales, and Marketing, Customer Care, Partner Relationship Management, Loyalty, etc.   Content Management handles Enterprise Search and Query. Billing application consists of the following components:   ·       Collections Management, Customer Billing Management, Invoices, Real-Time Rating, Discounting, and Applying of Charges ·       Enterprise databases will hold both the application and service data, whether structured or unstructured.   MDM - Master data majorly consists of Customer, Order, Product, and Service Data.     2.          Enterprise Component Layer:   This layer consists of the Application Services and Common Services that are responsible for realizing the functionality and maintaining the QoS of the exposed services. This layer uses container-based technologies such as application servers to implement the components, workload management, high availability, and load balancing.   Application Services: This Service Layer enables application, technology, and database abstraction so that the complex accessing logic is hidden from the other service layers. This is a basic service layer, which exposes application functionalities and data as reusable services. The three types of the Application access services are:   ·       Application Access Service: This Service Layer exposes application level functionalities as a reusable service between BSS to BSS and BSS to OSS integration. This layer is enabled using disparate technology such as Web Service, Integration Servers, and Adaptors, etc.   ·       Data Access Service: This Service Layer exposes application data services as a reusable reference data service. This is done via direct interaction with application data. and provides the federated query.   ·       Network Access Service: This Service Layer exposes provisioning layer as a reusable service from OSS to OSS integration. This integration service emphasizes the need for high performance, stateless process flows, and distributed design.   Common Services encompasses management of structured, semi-structured, and unstructured data such as information services, portal services, interaction services, infrastructure services, and security services, etc.   3.          Integration Layer:   This consists of service infrastructure components like service bus, service gateway for partner integration, service registry, service repository, and BPEL processor. Service bus will carry the service invocation payloads/messages between consumers and providers. The other important functions expected from it are itinerary based routing, distributed caching of routing information, transformations, and all qualities of service for messaging-like reliability, scalability, and availability, etc. Service registry will hold all contracts (wsdl) of services, and it helps developers to locate or discover service during design time or runtime.   • BPEL processor would be useful in orchestrating the services to compose a complex business scenario or process. • Workflow and business rules management are also required to support manual triggering of certain activities within business process. based on the rules setup and also the state machine information. Application, data, and service mediation layer typically forms the overall composite application development framework or SOA Framework.   4.          Business Process Layer: These are typically the intermediate services layer and represent Shared Business Process Services. At Enterprise Level, these services are from Customer Management, Order Management, Billing, Finance, and Asset Management application domains.   5.          Access Layer: This layer consists of portals for Enterprise and provides a single view of Enterprise information management and dashboard services.   6.          Channel Layer: This consists of various devices; applications that form part of extended enterprise; browsers through which users access the applications.   7.          Client Layer: This designates the different types of users accessing the enterprise applications. The type of user typically would be an important factor in determining the level of access to applications.   8.          Vertical pieces like management, monitoring, security, and development cut across all horizontal layers Management and monitoring involves all aspects of SOA-like services, SLAs, and other QoS lifecycle processes for both applications and services surrounding SOA governance.     9.          EA Governance, Reference Architecture, Roadmap, Principles, and Best Practices:   EA Governance is important in terms of providing the overall direction to SOA implementation within the enterprise. This involves board-level involvement, in addition to business and IT executives. At a high level, this involves managing the SOA projects implementation, managing SOA infrastructure, and controlling the entire effort through all fine-tuned IT processes in accordance with COBIT (Control Objectives for Information Technology).   Devising tools and techniques to promote reuse culture, and the SOA way of doing things needs competency centers to be established in addition to training the workforce to take up new roles that are suited to SOA journey.   Conclusions   Reference Architectures can serve as the basis for disparate architecture efforts throughout the organization, even if they use different tools and technologies. Reference architectures provide best practices and approaches in the independent way a vendor deals with technology and standards. Reference Architectures model the abstract architectural elements for an enterprise independent of the technologies, protocols, and products that are used to implement an SOA. Telecom enterprises today are facing significant business and technology challenges due to growing competition, a multitude of services, and convergence. Adopting architectural best practices could go a long way in meeting these challenges. The use of SOA-based architecture for communication to each of the external systems like Billing, CRM, etc., in OSS/BSS system has made the architecture very loosely coupled, with greater flexibility. Any change in the external systems would be absorbed at the Integration Layer without affecting the rest of the ecosystem. The use of a Business Process Management (BPM) tool makes the management and maintenance of the business processes easy, with better performance in terms of lead time, quality, and cost. Since the Architecture is based on standards, it will lower the cost of deploying and managing OSS/BSS applications over their lifecycles.

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  • Transformation of Product Management in Telecommunications for Rapid Launch of Next Generation Products

    - by raul.goycoolea
    @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }a:link, span.MsoHyperlink { color: blue; text-decoration: underline; }a:visited, span.MsoHyperlinkFollowed { color: purple; text-decoration: underline; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } The Telecom industry continues to evolve through disruptive products, uncertain markets, shorter product lifecycles and convergence of technologies. Today’s market has moved from network centric to consumer centric and focuses primarily on the customer experience. It has resulted in several product management challenges such as an increased complexity and volume of offerings, creating product variants, accelerating time-to-market, ability to provide multiple product views for varied stakeholders, leveraging OSS intelligence to BSS layer, product co-creation and increasing audit and security concerns for service providers. The document discusses how enterprise product management enabled by PLM-based product catalogue solutions helps to launch next generation products rapidly in the context of the Telecommunication Industry.   1.0.       Introduction   Figure 1: Business Scenario   Modern business demands the launch of complex products in a very short timeframe and effecting changes in the price plan faster without IT intervention. One of the key transformation initiatives companies are focusing on is in the area of product management transformation and operational efficiency improvement. As part of these initiatives, companies are investing in best- in-class COTs-based Product Management solutions developed on industry-wide standards.   The new COTs packages are planned to integrate with existing or new B/OSS systems to provide a strategic end-to-end agile solution for reduced time-to-market and order journey time. In addition, system rationalization is being undertaken to phase out legacy systems and migrate to strategic systems.   2.0.       An Overview of Product Management in Telecom   Product data in telecom is multi- dimensional and difficult to manage. It increased significantly due to the complexity of the product, product offerings on the converged network, increased volume of offerings, bundled offering structures and ever increasing regulatory requirements.   In addition, the shrinking product lifecycle in telecom makes it difficult to manage the dynamic product data. Mergers and acquisitions coupled with organic growth pose major challenges in product portfolio management. It is a roadblock in the journey towards becoming an agile organization.       Figure 2: Complexity in Product Management   Network Technology’ is the new dimension in telecom product management where the same products are realized through different networks i.e., Soiled network to Converged network. Consequently, the product solution is different.     Figure 3: Current Scenario - Pain Points in Product Management   The major business implications arising out of the current scenario are slow time-to-market and an inefficient process that affects innovation.   3.0. Transformation of Next Generation Product Management   Companies must focus on their Product Management Transformation Journey in the areas of:   ·       Management of single truth of product information across the organization/geographies which is currently managed in heterogeneous systems   ·       Management of the Intellectual Property (IP) on the product concept and partnership in the design of discrete components to integrate into the system   ·       Leveraging structured and unstructured product data within the extended enterprise to extract consumer insights and drive innovation   ·       Management of effective operational separation to comply with regulatory bodies   ·       Reuse of existing designs and add relevant features such as value-added services to enable effective product bundling     Figure 4: Next generation needs   PLM-based Enterprise Product Catalogue solutions efficiently address the above requirements and act as an enabler towards product management transformation and rapid product launch.   4.0. PLM-based Enterprise Product Management     Figure 5: PLM-based Enterprise Product Mastering   Enterprise Product Management (EPM) enables the business to manage complex product attributes of data in complex environments. Product Mastering helps create a 'single view' of the product by creating a business-driven, IT-supported environment where a global 'single truth record' is created, managed and reused.   4.1 The Business Case for Telco PLM-based solutions for Enterprise Product Management   ·       Telco PLM-based Product Mastering solutions provide a centralized authoring environment for product definition and control of all product data and rules   ·       PLM packages are designed to support multiple perspectives of product data (ordering perspective, billing perspective, provisioning perspective)   ·       Maintains relationships/links between different elements of the entire product definition   ·       Telco PLM packages are specialized in next generation lifecycle management requirements of products such as revision and state management, test and release management, role management and impact analysis)   ·       Takes into consideration all aspects of OSS product requirements compared to CRM product catalogue solutions where the product data managed is mostly order oriented and transactional     ·       New breed of Telco PLM packages are designed with 'open' standards such as SID and eTOM. They are interoperable, support integration frameworks such as subscription and notification.   ·       Telco PLM packages have developed good collaboration frameworks to integrate suppliers and partners into the product development value chain   4.2 Various Architectures/Approaches for Product Mastering using Telco PLM systems   4. 2.a Single Central Product Management (Mastering) Approach   Figure 6: Single Central Product Management (Master) Approach       This approach is implemented across verticals such as aerospace and automotive. It focuses on a physically centralized product master to which other sources are dependent on. The product definition data (Product bundles, service bundles, price plans, offers and discounts, product configuration rules and market campaigns) is created and maintained physically in a centralized environment. In addition, the product definition/authoring environment is centralized. The existing legacy product definition data available in CRM product catalogue, billing catalogue and the legacy product catalogue is migrated to the centralized PLM-based Enterprise Product Management solution.   Architectural changes must be made in the existing business landscape of applications to create and revise data because the applications have to refer to the central repository for approvals and validation of product configurations. It is achieved by modifying how the applications write data or how the applications can be adapted to use the rules to be managed and published.   Complete product configuration validation will be done in enterprise / central product catalogue and final configuration will be sent to the B/OSS system through the SOA compliant product distribution architecture. The approach/architecture enables greater control in terms of product data management and product data governance.   4.2.b Federated Product Management (Mastering) Architecture     Figure 7: Federated Product Management (Mastering) Architecture   In the federated product mastering approach, the basic unique product definition data (product id, description product hierarchy, basic price plans and simple product design rules) will be centrally created and will be maintained. And, the advanced product definition (Product bundling, promotions, offers & discount plans) will be created in respective down stream OSS systems. The advanced product definition (Product bundling, promotions, offers and discount plans) will be created in respective downstream OSS systems.   For example, basic product definitions such as attributes, product hierarchy and basic price plans will be created and maintained in Enterprise/Central product reference catalogue and distributed to downstream OSS systems. Respective downstream OSS systems build product bundles, promotions, advanced price plans over the basic product definition and master the advanced product definition. Central reference database accesses the respective other source product master data and assembles a point-in-time consolidated view of the product. The approach is typically adapted in some merger and acquisition scenarios where there is a low probability of a central physical authority managing the data. In addition, the migration effort in this case is minimal and there are no big architectural changes to the organization application landscape. However, this approach will not result in better product data management and data governance.   5.0 Customer Scenario – Before EPC deployment   A leading global telecommunications service provider wanted to launch a quad play and triple play service offering in the shortest possible lead time. The service provider was offering Broadband and VoIP services to customers. The company wanted to reuse a majority of the Broadband services and price plans and bundle them with new wireless and IPTV services for quad play and triple play. The challenges in launching the new service offerings were:       Figure 8: Triple Play Plan   ·       Broadband product data was stored in multiple product catalogues (CRM catalogue, Billing catalogue, spread sheets)   ·       Product managers spent a lot of time performing tasks involving duplication or re-keying of data. Manual effort caused errors, cost and time over-runs.   ·       No effective product and price data governance mechanism. Price change issues arising from the lack of data consistency across systems resulted in leakage of customer value and revenue.   ·       Product data had re-usability issues and was not in a structured format. It resulted in uncontrolled product portfolio creation and product management issues.   ·       Lack of enterprise product model resulted into product distribution challenges and thus delays in product launch.   ·       Designers are constrained by existing legacy product management solutions to model product/service requirements and product configuration rules such as upgrading, downgrading and cross selling.    5.1 Customer Scenario - After EPC deployment     Figure 9: SOA-based end-to-end EPC Solution   The company deployed PLM-based Enterprise Product Catalogue solutions to launch quad play service after evaluating various product catalogues. The broadband product offering, service and price data were migrated to the new system, and the product and price plan hierarchy for new offerings were created using the entities defined in the Enterprise Product Model. Supplier product catalogue data such as routers and set up boxes were loaded onto the new solution through SOA-based web service. Price plans and configuration rules were built in the new system. The validated final product configurations were extracted from the product catalogue in a SID format and were distributed to the downstream B/OSS systems through exposed SOA-based web services. The transformations required for the B/OSS system were handled using the transformation layer as part of the solution.   6.0 How PLM enabled Product Management Transformation         Figure 10: Product Management Transformation     PLM-based Product Catalogue Solution helped the customer reduce the product launch cycle time by 30% and enable transformation of Product Management for next generation services.   7.0 Conclusion   On the one hand, the telecom industry is undergoing changes due to disruptions, uncertain product markets and increased complexity of products. On the other hand, the ARPU is decreasing year-on-year. Communications Service Providers are embarking on convergence, bundled service offerings, flexibility to cross-sell and up-sell, introduce new value-added services, leverage Web 2.0 concepts and network capabilities. Consequently, large scale IT transformation initiatives to improve their ARPU supporting network and business transformations are a business imperative. Product Management has become a focus area. Companies are investing in best-in- class COTS solutions to reduce time-to-market, ensure rapid service delivery and improve operational efficiency. An efficient PLM-based enterprise product mastering solution plays a key role in achieving zero touch automation and rapid product launch.   References:   1.     Preston G.Smith, Donald G.Reineristsem, Van Nostrand Reinhold “Developing Products in Half the time”.   2.     John G. Innes, "Achieving Successful Product Change", Pitman Publishing.   3.     D T Pham and R M Setchi (16th Jan, 2001) "Authoring environment for documentation development" University of Wales Cardiff, U.K., Proceedings on Institution of Mechanical Engineers, Vol. 215, Part B.   4.     Oracle Product Hub for Communications:   http://www.oracle.com/us/products/applications/master-data-management/product-hub-082059.html  

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  • Help with Design for Vacation Tracking System (C#/.NET/Access/WebServices/SOA/Excel) [closed]

    - by Aaronaught
    I have been tasked with developing a system for tracking our company's paid time-off (vacation, sick days, etc.) At the moment we are using an Excel spreadsheet on a shared network drive, and it works pretty well, but we are concerned that we won't be able to "trust" employees forever and sometimes we run into locking issues when two people try to open the spreadsheet at once. So we are trying to build something a little more robust. I would like some input on this design in terms of maintainability, scalability, extensibility, etc. It's a pretty simple workflow we need to represent right now: I started with a basic MS Access schema like this: Employees (EmpID int, EmpName varchar(50), AllowedDays int) Vacations (VacationID int, EmpID int, BeginDate datetime, EndDate datetime) But we don't want to spend a lot of time building a schema and database like this and have to change it later, so I think I am going to go with something that will be easier to expand through configuration. Right now the vacation table has this schema: Vacations (VacationID int, PropName varchar(50), PropValue varchar(50)) And the table will be populated with data like this: VacationID | PropName | PropValue -----------+--------------+------------------ 1 | EmpID | 4 1 | EmpName | James Jones 1 | Reason | Vacation 1 | BeginDate | 2/24/2010 1 | EndDate | 2/30/2010 1 | Destination | Spectate Swamp 2 | ... | ... I think this is a pretty good, extensible design, we can easily add new properties to the vacation like the destination or maybe approval status, etc. I wasn't too sure how to go about managing the database of valid properties, I thought of putting them in a separate PropNames table but it gets complicated to manage all the different data types and people say that you shouldn't put CLR type names into a SQL database, so I decided to use XML instead, here is the schema: <VacationProperties> <PropertyNames>EmpID,EmpName,Reason,BeginDate,EndDate,Destination</PropertyNames> <PropertyTypes>System.Int32,System.String,System.String,System.DateTime,System.DateTime,System.String</PropertyTypes> <PropertiesRequired>true,true,false,true,true,false</PropertiesRequired> </VacationProperties> I might need more fields than that, I'm not completely sure. I'm parsing the XML like this (would like some feedback on the parsing code): string xml = File.ReadAllText("properties.xml"); Match m = Regex.Match(xml, "<(PropertyNames)>(.*?)</PropertyNames>"; string[] pn = m.Value.Split(','); // do the same for PropertyTypes, PropertiesRequired Then I use the following code to persist configuration changes to the database: string sql = "DROP TABLE VacationProperties"; sql = sql + " CREATE TABLE VacationProperties "; sql = sql + "(PropertyName varchar(100), PropertyType varchar(100) "; sql = sql + "IsRequired varchar(100))"; for (int i = 0; i < pn.Length; i++) { sql = sql + " INSERT VacationProperties VALUES (" + pn[i] + "," + pt[i] + "," + pv[i] + ")"; } // GlobalConnection is a singleton new SqlCommand(sql, GlobalConnection.Instance).ExecuteReader(); So far so good, but after a few days of this I then realized that a lot of this was just a more specific kind of a generic workflow which could be further abstracted, and instead of writing all of this boilerplate plumbing code I could just come up with a workflow and plug it into a workflow engine like Windows Workflow Foundation and have the users configure it: In order to support routing these configurations throw the workflow system, it seemed natural to implement generic XML Web Services for this instead of just using an XML file as above. I've used this code to implement the Web Services: public class VacationConfigurationService : WebService { [WebMethod] public void UpdateConfiguration(string xml) { // Above code goes here } } Which was pretty easy, although I'm still working on a way to validate that XML against some kind of schema as there's no error-checking yet. I also created a few different services for other operations like VacationSubmissionService, VacationReportService, VacationDataService, VacationAuthenticationService, etc. The whole Service Oriented Architecture looks like this: And because the workflow itself might change, I have been working on a way to integrate the WF workflow system with MS Visio, which everybody at the office already knows how to use so they could make changes pretty easily. We have a diagram that looks like the following (it's kind of hard to read but the main items are Activities, Authenticators, Validators, Transformers, Processors, and Data Connections, they're all analogous to the services in the SOA diagram above). The requirements for this system are: (Note - I don't control these, they were given to me by management) Main workflow must interface with Excel spreadsheet, probably through VBA macros (to ease the transition to the new system) Alerts should integrate with MS Outlook, Lotus Notes, and SMS (text messages). We also want to interface it with the company Voice Mail system but that is not a "hard" requirement. Performance requirements: Must handle 250,000 Transactions Per Second Should be able to handle up to 20,000 employees (right now we have 3) 99.99% uptime ("four nines") expected Must be secure against outside hacking, but users cannot be required to enter a username/password. Platforms: Must support Windows XP/Vista/7, Linux, iPhone, Blackberry, DOS 2.0, VAX, IRIX, PDP-11, Apple IIc. Time to complete: 6 to 8 weeks. My questions are: Is this a good design for the system so far? Am I using all of the recommended best practices for these technologies? How do I integrate the Visio diagram above with the Windows Workflow Foundation to call the ConfigurationService and persist workflow changes? Am I missing any important components? Will this be extensible enough to support any scenario via end-user configuration? Will the system scale to the above performance requirements? Will we need any expensive hardware to run it? Are there any "gotchas" I should know about with respect to cross-platform compatibility? For example would it be difficult to convert this to an iPhone app? How long would you expect this to take? (We've dedicated 1 week for testing so I'm thinking maybe 5 weeks?) Many thanks for your advices, Aaron

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  • Dovecot vs Courier vs Cyrus

    - by wag2639
    What is best for a Personal/SMB mail server running on an Ubuntu Server (8.04+)? I want to setup my own mail server at home to evaluate some options for my company before I make a recommendation. Which is the most secure, efficient, and reliable? Also, which is easiest to integrate with an LDAP and Calendar solution?

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  • Design for Vacation Tracking System

    - by Aaronaught
    I have been tasked with developing a system for tracking our company's paid time-off (vacation, sick days, etc.) At the moment we are using an Excel spreadsheet on a shared network drive, and it works pretty well, but we are concerned that we won't be able to "trust" employees forever and sometimes we run into locking issues when two people try to open the spreadsheet at once. So we are trying to build something a little more robust. I would like some input on this design in terms of maintainability, scalability, extensibility, etc. It's a pretty simple workflow we need to represent right now: I started with a basic MS Access schema like this: Employees (EmpID int, EmpName varchar(50), AllowedDays int) Vacations (VacationID int, EmpID int, BeginDate datetime, EndDate datetime) But we don't want to spend a lot of time building a schema and database like this and have to change it later, so I think I am going to go with something that will be easier to expand through configuration. Right now the vacation table has this schema: Vacations (VacationID int, PropName varchar(50), PropValue varchar(50)) And the table will be populated with data like this: VacationID | PropName | PropValue -----------+--------------+------------------ 1 | EmpID | 4 1 | EmpName | James Jones 1 | Reason | Vacation 1 | BeginDate | 2/24/2010 1 | EndDate | 2/30/2010 1 | Destination | Spectate Swamp 2 | ... | ... I think this is a pretty good, extensible design, we can easily add new properties to the vacation like the destination or maybe approval status, etc. I wasn't too sure how to go about managing the database of valid properties, I thought of putting them in a separate PropNames table but it gets complicated to manage all the different data types and people say that you shouldn't put CLR type names into a SQL database, so I decided to use XML instead, here is the schema: <VacationProperties> <PropertyNames>EmpID,EmpName,Reason,BeginDate,EndDate,Destination</PropertyNames> <PropertyTypes>System.Int32,System.String,System.String,System.DateTime,System.DateTime,System.String</PropertyTypes> <PropertiesRequired>true,true,false,true,true,false</PropertiesRequired> </VacationProperties> I might need more fields than that, I'm not completely sure. I'm parsing the XML like this (would like some feedback on the parsing code): string xml = File.ReadAllText("properties.xml"); Match m = Regex.Match(xml, "<(PropertyNames)>(.*?)</PropertyNames>"; string[] pn = m.Value.Split(','); // do the same for PropertyTypes, PropertiesRequired Then I use the following code to persist configuration changes to the database: string sql = "DROP TABLE VacationProperties"; sql = sql + " CREATE TABLE VacationProperties "; sql = sql + "(PropertyName varchar(100), PropertyType varchar(100) "; sql = sql + "IsRequired varchar(100))"; for (int i = 0; i < pn.Length; i++) { sql = sql + " INSERT VacationProperties VALUES (" + pn[i] + "," + pt[i] + "," + pv[i] + ")"; } // GlobalConnection is a singleton new SqlCommand(sql, GlobalConnection.Instance).ExecuteReader(); So far so good, but after a few days of this I then realized that a lot of this was just a more specific kind of a generic workflow which could be further abstracted, and instead of writing all of this boilerplate plumbing code I could just come up with a workflow and plug it into a workflow engine like Windows Workflow Foundation and have the users configure it: In order to support routing these configurations throw the workflow system, it seemed natural to implement generic XML Web Services for this instead of just using an XML file as above. I've used this code to implement the Web Services: public class VacationConfigurationService : WebService { [WebMethod] public void UpdateConfiguration(string xml) { // Above code goes here } } Which was pretty easy, although I'm still working on a way to validate that XML against some kind of schema as there's no error-checking yet. I also created a few different services for other operations like VacationSubmissionService, VacationReportService, VacationDataService, VacationAuthenticationService, etc. The whole Service Oriented Architecture looks like this: And because the workflow itself might change, I have been working on a way to integrate the WF workflow system with MS Visio, which everybody at the office already knows how to use so they could make changes pretty easily. We have a diagram that looks like the following (it's kind of hard to read but the main items are Activities, Authenticators, Validators, Transformers, Processors, and Data Connections, they're all analogous to the services in the SOA diagram above). The requirements for this system are: (Note - I don't control these, they were given to me by management) Main workflow must interface with Excel spreadsheet, probably through VBA macros (to ease the transition to the new system) Alerts should integrate with MS Outlook, Lotus Notes, and SMS (text messages). We also want to interface it with the company Voice Mail system but that is not a "hard" requirement. Performance requirements: Must handle 250,000 Transactions Per Second Should be able to handle up to 20,000 employees (right now we have 3) 99.99% uptime ("four nines") expected Must be secure against outside hacking, but users cannot be required to enter a username/password. Platforms: Must support Windows XP/Vista/7, Linux, iPhone, Blackberry, DOS 2.0, VAX, IRIX, PDP-11, Apple IIc. Time to complete: 6 to 8 weeks. My questions are: Is this a good design for the system so far? Am I using all of the recommended best practices for these technologies? How do I integrate the Visio diagram above with the Windows Workflow Foundation to call the ConfigurationService and persist workflow changes? Am I missing any important components? Will this be extensible enough to support any scenario via end-user configuration? Will the system scale to the above performance requirements? Will we need any expensive hardware to run it? Are there any "gotchas" I should know about with respect to cross-platform compatibility? For example would it be difficult to convert this to an iPhone app? How long would you expect this to take? (We've dedicated 1 week for testing so I'm thinking maybe 5 weeks?)

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  • method to change apache config via the shell with whm/cpanel

    - by Chiggsy
    How can I make changes to the apache config on a whm/cpanel setup from the shell and have them integrate properly? I read the theory of the config system and regardless of my feelings on the matter I understand where they are coming from. Still, in that world view, there must be a way to interact with the system from a command line interface, right?

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