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• High Server Load cannot figure out why

  - by Tim Bolton

  My server is currently running CentOS 5.2, with WHM 11.34. Currently, we're at 6.43 to 12 for a load average. The sites that we're hosting are taking a lot time to respond and resolve. top doesn't show anything out of the ordinary and iftop doesn't show a lot of traffic. We have many resellers, and some not so good at writing code, how can we find the culprit? vmstat output: vmstat procs -----------memory---------- ---swap-- -----io---- --system-- -----cpu------ r b swpd free buff cache si so bi bo in cs us sy id wa st 0 2 84 78684 154916 1021080 0 0 72 274 0 14 6 3 80 12 0 top output (ordered by %CPU) top - 21:44:43 up 5 days, 10:39, 3 users, load average: 3.36, 4.18, 4.73 Tasks: 222 total, 3 running, 219 sleeping, 0 stopped, 0 zombie Cpu(s): 5.8%us, 2.3%sy, 0.2%ni, 79.6%id, 11.8%wa, 0.0%hi, 0.2%si, 0.0%st Mem: 2074580k total, 1863044k used, 211536k free, 174828k buffers Swap: 2040212k total, 84k used, 2040128k free, 987604k cached PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND 15930 mysql 15 0 138m 46m 4380 S 4 2.3 1:45.87 mysqld 21772 igniteth 17 0 23200 7152 3932 R 4 0.3 0:00.02 php 1586 root 10 -5 0 0 0 S 2 0.0 11:45.19 kjournald 21759 root 15 0 2416 1024 732 R 2 0.0 0:00.01 top 1 root 15 0 2156 648 560 S 0 0.0 0:26.31 init 2 root RT 0 0 0 0 S 0 0.0 0:00.35 migration/0 3 root 34 19 0 0 0 S 0 0.0 0:00.32 ksoftirqd/0 4 root RT 0 0 0 0 S 0 0.0 0:00.00 watchdog/0 5 root RT 0 0 0 0 S 0 0.0 0:02.00 migration/1 6 root 34 19 0 0 0 S 0 0.0 0:00.11 ksoftirqd/1 7 root RT 0 0 0 0 S 0 0.0 0:00.00 watchdog/1 8 root RT 0 0 0 0 S 0 0.0 0:01.29 migration/2 9 root 34 19 0 0 0 S 0 0.0 0:00.26 ksoftirqd/2 10 root RT 0 0 0 0 S 0 0.0 0:00.00 watchdog/2 11 root RT 0 0 0 0 S 0 0.0 0:00.90 migration/3 12 root 34 19 0 0 0 R 0 0.0 0:00.20 ksoftirqd/3 13 root RT 0 0 0 0 S 0 0.0 0:00.00 watchdog/3 top output (ordered by CPU time) top - 21:46:12 up 5 days, 10:41, 3 users, load average: 2.88, 3.82, 4.55 Tasks: 217 total, 1 running, 216 sleeping, 0 stopped, 0 zombie Cpu(s): 3.7%us, 2.0%sy, 2.0%ni, 67.2%id, 25.0%wa, 0.0%hi, 0.1%si, 0.0%st Mem: 2074580k total, 1959516k used, 115064k free, 183116k buffers Swap: 2040212k total, 84k used, 2040128k free, 1090308k cached PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ TIME COMMAND 32367 root 16 0 215m 212m 1548 S 0 10.5 62:03.63 62:03 tailwatchd 1586 root 10 -5 0 0 0 S 0 0.0 11:45.27 11:45 kjournald 1576 root 10 -5 0 0 0 S 0 0.0 2:37.86 2:37 kjournald 27722 root 16 0 2556 1184 800 S 0 0.1 1:48.94 1:48 top 15930 mysql 15 0 138m 46m 4380 S 4 2.3 1:48.63 1:48 mysqld 2932 root 34 19 0 0 0 S 0 0.0 1:41.05 1:41 kipmi0 226 root 10 -5 0 0 0 S 0 0.0 1:34.33 1:34 kswapd0 2671 named 25 0 74688 7400 2116 S 0 0.4 1:23.58 1:23 named 3229 root 15 0 10300 3348 2724 S 0 0.2 0:40.85 0:40 sshd 1580 root 10 -5 0 0 0 S 0 0.0 0:30.62 0:30 kjournald 1 root 17 0 2156 648 560 S 0 0.0 0:26.32 0:26 init 2616 root 15 0 1816 576 480 S 0 0.0 0:23.50 0:23 syslogd 1584 root 10 -5 0 0 0 S 0 0.0 0:18.67 0:18 kjournald 4342 root 34 19 27692 11m 2116 S 0 0.5 0:18.23 0:18 yum-updatesd 8044 bollingp 15 0 3456 2036 740 S 1 0.1 0:15.56 0:15 imapd 26 root 10 -5 0 0 0 S 0 0.0 0:14.18 0:14 kblockd/1 7989 gmailsit 16 0 3196 1748 736 S 0 0.1 0:10.43 0:10 imapd iostat -xtk 1 10 output [root@server1 tmp]# iostat -xtk 1 10 Linux 2.6.18-53.el5 12/18/2012 Time: 09:51:06 PM avg-cpu: %user %nice %system %iowait %steal %idle 5.83 0.19 2.53 11.85 0.00 79.60 Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await svctm %util sda 1.37 118.83 18.70 54.27 131.47 692.72 22.59 4.90 67.19 3.10 22.59 sdb 0.35 39.33 20.33 61.43 158.79 403.22 13.75 5.23 63.93 3.77 30.80 Time: 09:51:07 PM avg-cpu: %user %nice %system %iowait %steal %idle 1.50 0.00 0.50 24.00 0.00 74.00 Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await svctm %util sda 0.00 25.00 2.00 2.00 128.00 108.00 118.00 0.03 7.25 4.00 1.60 sdb 0.00 16.00 41.00 145.00 200.00 668.00 9.33 107.92 272.72 5.38 100.10 Time: 09:51:08 PM avg-cpu: %user %nice %system %iowait %steal %idle 2.00 0.00 1.50 29.50 0.00 67.00 Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await svctm %util sda 0.00 95.00 3.00 33.00 12.00 480.00 27.33 0.07 1.72 1.31 4.70 sdb 0.00 14.00 1.00 228.00 4.00 960.00 8.42 143.49 568.01 4.37 100.10 Time: 09:51:09 PM avg-cpu: %user %nice %system %iowait %steal %idle 13.28 0.00 2.76 21.30 0.00 62.66 Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await svctm %util sda 0.00 21.00 1.00 19.00 16.00 192.00 20.80 0.06 3.55 1.30 2.60 sdb 0.00 36.00 28.00 181.00 124.00 884.00 9.65 121.16 617.31 4.79 100.10 Time: 09:51:10 PM avg-cpu: %user %nice %system %iowait %steal %idle 4.74 0.00 1.50 25.19 0.00 68.58 Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await svctm %util sda 0.00 20.00 3.00 15.00 12.00 136.00 16.44 0.17 7.11 3.11 5.60 sdb 0.00 0.00 103.00 60.00 544.00 248.00 9.72 52.35 545.23 6.14 100.10 Time: 09:51:11 PM avg-cpu: %user %nice %system %iowait %steal %idle 1.24 0.00 1.24 25.31 0.00 72.21 Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await svctm %util sda 0.00 75.00 4.00 28.00 16.00 416.00 27.00 0.08 3.72 2.03 6.50 sdb 2.00 9.00 124.00 17.00 616.00 104.00 10.21 3.73 213.73 7.10 100.10 Time: 09:51:12 PM avg-cpu: %user %nice %system %iowait %steal %idle 1.00 0.00 0.75 24.31 0.00 73.93 Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await svctm %util sda 0.00 24.00 1.00 9.00 4.00 132.00 27.20 0.01 1.20 1.10 1.10 sdb 4.00 40.00 103.00 48.00 528.00 212.00 9.80 105.21 104.32 6.64 100.20 Time: 09:51:13 PM avg-cpu: %user %nice %system %iowait %steal %idle 2.50 0.00 1.75 23.25 0.00 72.50 Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await svctm %util sda 0.00 125.74 3.96 46.53 15.84 689.11 27.92 0.20 4.06 2.41 12.18 sdb 2.97 0.00 91.09 84.16 419.80 471.29 10.17 85.85 590.78 5.66 99.11 Time: 09:51:14 PM avg-cpu: %user %nice %system %iowait %steal %idle 0.75 0.00 0.50 24.94 0.00 73.82 Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await svctm %util sda 0.00 88.00 1.00 7.00 4.00 380.00 96.00 0.04 4.38 3.00 2.40 sdb 3.00 7.00 111.00 44.00 540.00 208.00 9.65 18.58 581.79 6.46 100.10 Time: 09:51:15 PM avg-cpu: %user %nice %system %iowait %steal %idle 11.03 0.00 3.26 26.57 0.00 59.15 Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await svctm %util sda 0.00 145.00 7.00 53.00 28.00 792.00 27.33 0.15 2.50 1.55 9.30 sdb 1.00 0.00 155.00 0.00 800.00 0.00 10.32 2.85 18.63 6.46 100.10 [root@server1 tmp]# MySQL Show Full Processlist mysql> show full processlist; +------+---------------+-----------+-----------------------+----------------+------+----------------------------+----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ | Id | User | Host | db | Command | Time | State | Info | +------+---------------+-----------+-----------------------+----------------+------+----------------------------+----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ | 1 | DB_USER_ONE | localhost | DB_ONE | Query | 3 | waiting for handler insert | INSERT DELAYED INTO defers (mailtime,msgid,email,transport_method,message,host,ip,router,deliveryuser,deliverydomain) VALUES(FROM_UNIXTIME('1355879748'),'1TivwL-0003y8-8l','[email protected]','remote_smtp','SMTP error from remote mail server after initial connection: host mx1.mail.tw.yahoo.com [203.188.197.119]: 421 4.7.0 [TS01] Messages from 75.125.90.146 temporarily deferred due to user complaints - 4.16.55.1; see http://postmaster.yahoo.com/421-ts01.html','mx1.mail.tw.yahoo.com','203.188.197.119','lookuphost','','') | | 2 | DELAYED | localhost | DB_ONE | Delayed insert | 52 | insert | | | 3 | DELAYED | localhost | DB_ONE | Delayed insert | 68 | insert | | | 911 | DELAYED | localhost | DB_ONE | Delayed insert | 99 | Waiting for INSERT | | | 993 | DB_USER_TWO | localhost | DB_TWO | Sleep | 832 | | NULL | | 994 | DB_USER_ONE | localhost | DB_ONE | Query | 185 | Locked | delete from failures where FROM_UNIXTIME(UNIX_TIMESTAMP(NOW())-1296000) > mailtime | | 1102 | DB_USER_THREE | localhost | DB_THREE | Query | 29 | NULL | commit | | 1249 | DB_USER_FOUR | localhost | DB_FOUR | Query | 13 | NULL | commit | | 1263 | root | localhost | DB_FIVE | Query | 0 | NULL | show full processlist | | 1264 | DB_USER_SIX | localhost | DB_SIX | Query | 3 | NULL | commit | +------+---------------+-----------+-----------------------+----------------+------+----------------------------+----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ 10 rows in set (0.00 sec)

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• Recovering OS X Mail Accounts Lost in Crash

  - by Tim

  I had a hard crash on my Mac PowerBook and when I restarted, Mail came up with only my MobileMe account still available and I cannot figure out how to restore the other eight email accounts I have. The directories in ~/Library/Mail all seem to be there. I even did an rsync of the modified .plist files from a TimeMachine backup of the directory from before the crash (unfortunately, I was on travel, so the backup is more than a week old and I'd like to try and recover from that point without having to entirely restore from TimeMachine). I also did a fix permissions. So my questions are where exactly is the account information for Mac Mail kept? Any thoughts of what might have caused the failure? Why does only MobileMe come up? Any other thoughts on how to fix things?

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• HP to Cisco spanning tree root flapping

  - by Tim Brigham

  Per a recent question I recently configured both my HP (2x 2900) and Cisco (1x 3750) hardware to use MSTP for interoperability. I thought this was functional until I applied the change to the third device (HP switch 1 below) at which time the spanning tree root started flapping causing performance issues (5% packet loss) between my two HP switches. I'm not sure why. HP Switch 1 A4 connected to Cisco 1/0/1. HP Switch 2 B2 connected to Cisco 2/0/1. HP Switch 1 A2 connected to HP Switch 2 A1. I'd prefer the Cisco stack to act as the root. EDIT: There is one specific line - 'spanning-tree 1 path-cost 500000' in the HP switch 2 that I didn't add and was preexisting. I'm not sure if it could have the kind of impact that I'm describing. I'm more a security and monitoring guy then networking. EDIT 2: I'm starting to believe the problem lies in the fact that the value for my MST 0 instance on the Cisco is still at the default 32768. I worked up a diagram: This is based on every show command I could find for STP. I'll make this change after hours and see if it helps. Cisco 3750 Config: version 12.2 spanning-tree mode mst spanning-tree extend system-id spanning-tree mst configuration name mstp revision 1 instance 1 vlan 1, 40, 70, 100, 250 spanning-tree mst 1 priority 0 vlan internal allocation policy ascending interface TenGigabitEthernet1/1/1 switchport trunk encapsulation dot1q switchport mode trunk ! interface TenGigabitEthernet2/1/1 switchport trunk encapsulation dot1q switchport mode trunk ! interface Vlan1 no ip address ! interface Vlan100 ip address 192.168.100.253 255.255.255.0 ! Cisco 3750 show spanning tree: show spanning-tree MST0 Spanning tree enabled protocol mstp Root ID Priority 32768 Address 0004.ea84.5f80 Cost 200000 Port 53 (TenGigabitEthernet1/1/1) Hello Time 2 sec Max Age 20 sec Forward Delay 15 sec Bridge ID Priority 32768 (priority 32768 sys-id-ext 0) Address a44c.11a6.7c80 Hello Time 2 sec Max Age 20 sec Forward Delay 15 sec Interface Role Sts Cost Prio.Nbr Type ------------------- ---- --- --------- -------- -------------------------------- Te1/1/1 Root FWD 2000 128.53 P2p MST1 Spanning tree enabled protocol mstp Root ID Priority 1 Address a44c.11a6.7c80 This bridge is the root Hello Time 2 sec Max Age 20 sec Forward Delay 15 sec Bridge ID Priority 1 (priority 0 sys-id-ext 1) Address a44c.11a6.7c80 Hello Time 2 sec Max Age 20 sec Forward Delay 15 sec Interface Role Sts Cost Prio.Nbr Type ------------------- ---- --- --------- -------- -------------------------------- Te1/1/1 Desg FWD 2000 128.53 P2p Cisco 3750 show logging: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan100, changed state to down %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to up %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan100, changed state to up %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to up HP Switch 1: ; J9049A Configuration Editor; Created on release #T.13.71 vlan 1 name "DEFAULT_VLAN" untagged 1-8,10,13-16,18-23,A1-A4 ip address 100.100.100.17 255.255.255.0 no untagged 9,11-12,17,24 exit vlan 100 name "192.168.100" untagged 9,11-12,17,24 tagged 1-8,10,13-16,18-23,A1-A4 no ip address exit vlan 21 name "Users_2" tagged 1,A1-A4 no ip address exit vlan 40 name "Cafe" tagged 1,4,7,A1-A4 no ip address exit vlan 250 name "Firewall" tagged 1,4,7,A1-A4 no ip address exit vlan 70 name "DMZ" tagged 1,4,7-8,13,A1-A4 no ip address exit spanning-tree spanning-tree config-name "mstp" spanning-tree config-revision 1 spanning-tree instance 1 vlan 1 40 70 100 250 password manager password operator HP Switch 1 show spanning tree: show spanning-tree Multiple Spanning Tree (MST) Information STP Enabled : Yes Force Version : MSTP-operation IST Mapped VLANs : 2-39,41-69,71-99,101-249,251-4094 Switch MAC Address : 0021f7-126580 Switch Priority : 32768 Max Age : 20 Max Hops : 20 Forward Delay : 15 Topology Change Count : 363,490 Time Since Last Change : 14 hours CST Root MAC Address : 0004ea-845f80 CST Root Priority : 32768 CST Root Path Cost : 200000 CST Root Port : 1 IST Regional Root MAC Address : 0021f7-126580 IST Regional Root Priority : 32768 IST Regional Root Path Cost : 0 IST Remaining Hops : 20 Root Guard Ports : TCN Guard Ports : BPDU Protected Ports : BPDU Filtered Ports : PVST Protected Ports : PVST Filtered Ports : | Prio | Designated Hello Port Type | Cost rity State | Bridge Time PtP Edge ----- --------- + --------- ---- ---------- + ------------- ---- --- ---- A1 | Auto 128 Disabled | A2 10GbE-CX4 | 2000 128 Forwarding | 0021f7-126580 2 Yes No A3 10GbE-CX4 | Auto 128 Disabled | A4 10GbE-SR | Auto 128 Disabled | HP Switch 1 Logging: I removed the date / time fields since they are inaccurate (no NTP configured on these switches) 00839 stp: MSTI 1 Root changed from 0:a44c11-a67c80 to 32768:0021f7-126580 00839 stp: MSTI 1 Root changed from 32768:0021f7-126580 to 0:a44c11-a67c80 00842 stp: MSTI 1 starved for an MSTI Msg Rx on port A4 from 0:a44c11-a67c80 00839 stp: MSTI 1 Root changed from 0:a44c11-a67c80 to 32768:0021f7-126580 00839 stp: MSTI 1 Root changed from 32768:0021f7-126580 to 0:a44c11-a67c80 00839 stp: MSTI 1 Root changed from 0:a44c11-a67c80 to ... HP Switch 2 Configuration: ; J9146A Configuration Editor; Created on release #W.14.49 vlan 1 name "DEFAULT_VLAN" untagged 1,3-17,21-24,A1-A2,B2 ip address 100.100.100.36 255.255.255.0 no untagged 2,18-20,B1 exit vlan 100 name "192.168.100" untagged 2,18-20 tagged 1,3-17,21-24,A1-A2,B1-B2 no ip address exit vlan 21 name "Users_2" tagged 1,A1-A2,B2 no ip address exit vlan 40 name "Cafe" tagged 1,13-14,16,A1-A2,B2 no ip address exit vlan 250 name "Firewall" tagged 1,13-14,16,A1-A2,B2 no ip address exit vlan 70 name "DMZ" tagged 1,13-14,16,A1-A2,B2 no ip address exit logging 192.168.100.18 spanning-tree spanning-tree 1 path-cost 500000 spanning-tree config-name "mstp" spanning-tree config-revision 1 spanning-tree instance 1 vlan 1 40 70 100 250 HP Switch 2 Spanning Tree: show spanning-tree Multiple Spanning Tree (MST) Information STP Enabled : Yes Force Version : MSTP-operation IST Mapped VLANs : 2-39,41-69,71-99,101-249,251-4094 Switch MAC Address : 0024a8-cd6000 Switch Priority : 32768 Max Age : 20 Max Hops : 20 Forward Delay : 15 Topology Change Count : 21,793 Time Since Last Change : 14 hours CST Root MAC Address : 0004ea-845f80 CST Root Priority : 32768 CST Root Path Cost : 200000 CST Root Port : A1 IST Regional Root MAC Address : 0021f7-126580 IST Regional Root Priority : 32768 IST Regional Root Path Cost : 2000 IST Remaining Hops : 19 Root Guard Ports : TCN Guard Ports : BPDU Protected Ports : BPDU Filtered Ports : PVST Protected Ports : PVST Filtered Ports : | Prio | Designated Hello Port Type | Cost rity State | Bridge Time PtP Edge ----- --------- + --------- ---- ---------- + ------------- ---- --- ---- A1 10GbE-CX4 | 2000 128 Forwarding | 0021f7-126580 2 Yes No A2 10GbE-CX4 | Auto 128 Disabled | B1 SFP+SR | 2000 128 Forwarding | 0024a8-cd6000 2 Yes No B2 | Auto 128 Disabled | HP Switch 2 Logging: I removed the date / time fields since they are inaccurate (no NTP configured on these switches) 00839 stp: CST Root changed from 32768:0021f7-126580 to 32768:0004ea-845f80 00839 stp: IST Root changed from 32768:0021f7-126580 to 32768:0024a8-cd6000 00839 stp: CST Root changed from 32768:0004ea-845f80 to 32768:0024a8-cd6000 00839 stp: CST Root changed from 32768:0024a8-cd6000 to 32768:0004ea-845f80 00839 stp: CST Root changed from 32768:0004ea-845f80 to 32768:0024a8-cd6000 00435 ports: port B1 is Blocked by STP 00839 stp: CST Root changed from 32768:0024a8-cd6000 to 32768:0021f7-126580 00839 stp: IST Root changed from 32768:0024a8-cd6000 to 32768:0021f7-126580 00839 stp: CST Root changed from 32768:0021f7-126580 to 32768:0004ea-845f80

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• SQL Server 2008 R2 upgrade fails on upgrade rule check

  - by Tim

  I'm trying to upgrade an evaluation instance of SQL Server 2008 to a fully licensed instance of SQL Server 2008 R2. I made it most of the way through the installer, but I'm getting stopped at the Upgrade Rules page - the SQL Server Analysis Services Upgrade Service Functional Check is failing. The specific error I get: Rule "SQL Server Analysis Services Upgrade Service Functional Check" failed. The current instance of the SQL Server Analysis Services service cannot be upgraded because the Analysis Services service is disabled or not online. Please start the service and then run the upgrade rules check again. Simple enough - just need to start the service. Here's where it gets troublesome. When I open Services and go to start the SQL Server Analysis Services (MSSQLSERVER) service, it provides me the following message: The SQL Server Analysis Services (MSSQLSERVER) service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs. Trying from the command line as Administrator yields: PS C:\Windows\System32 net start MSSQLServerOLAPService The SQL Server Analysis Services (MSSQLSERVER) service is starting... The SQL Server Analysis Services (MSSQLSERVER) service could not be started. The service did not report an error. More help is available by typing NET HELPMSG 3534. I've tried changing the logon setting of this service to Administrator, a user with admin privileges, and both the Local System and Network Service accounts - nothing works. In addition, when I look at the service through the SQL Server Configuration Manager (also run as Administrator), attempting to change the logon setting for the service results in the message: The server threw an exception. [0x80010105] I have no need for analysis services themselves - all I need is for this one service to be running long enough to do the R2 upgrade, then it can shut down again. Any thoughts on how to get the Analysis Services service running? Update: Checking the event log, I found an error logged to the Application log from the MSSQLServerOLAPService. It has event ID 0, task category (289), and says: The service cannot be started: XML parsing failed at line 1, column 4: Unrecognized input signature.

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• Errors reported by "powercfg -energy"

  - by Tim

  Running "powercfg -energy" under Windows 7 command line, I received a report with following three errors: System Availability Requests:Away Mode Request The program has made a request to enable Away Mode. Requesting Process \Device\HarddiskVolume2\Program Files\Windows Media Player\wmpnetwk.exe CPU Utilization:Processor utilization is high The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization. Average Utilization (%) 49.25 Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer. I was wondering for the first error, what does "enable away mode" mean? for the second, what utilization percentage of CPU is reasonable? for the third, what is "PCI Express Active-State Power Management (ASPM)"? How I can correct the three errors? Thanks and regards!

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• How can I move this file away?

  - by Tim

  I have identified the file that prevent me from further shrinking C: partition for Windows 7 OS. By query shrinking and then checking Event Viewer, this is the file: The last unmovable file appears to be: \ProgramData\Microsoft\Search\Data\Applications\Wi ndows\Projects\SystemIndex\Indexer\CiFiles\0001001 5.wid::$DATA I was wondering how to move this file away? I guess I have to move the whole \ProgramData away, not just that file?

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• Configuring service restart with 'restart service after' parameter

  - by Tim Brigham

  It appears that sc.exe isn't capable of setting the 'restart service after' parameter and powershell isn't capable of setting up service restarts at all. My intended configuration is failure1/restart failure2/restart failure3/nothing with a five minute counter between each restart. The five minute timer is extremely important. Is there anything else I can look at other than some registry hackery configure this?

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• kill process but fail

  - by Tim

  Hi, I am running a bash script as a background job. The bash script calls a time-consuming executable. If I am not wrong, the running of the bash script is the parent process and the running of the executable is the child process. I now want to stop the whole running by killing the parent process which is the background job kill -9 $(jobs -p) The terminal shows that the running of the bash script is killed. But the running of the executable still hangs on the output of top. I just wonder how to also kill the child process? Thanks and regards!

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• Email delivery error

  - by Tim

  I sent an email, but immediately got a reply saying: Final-Recipient: rfc822;[email protected] Action: failed Status: 5.0.0 (permanent failure) Diagnostic-Code: smtp; 5.1.2 - Bad destination host 'DNS Hard Error looking up smtpint.xxx.edu (MX): NXDomain' (delivery attempts: 0) I was wondering what this error report means, where in the delivery route the error happened, who should be contacted to solve this issue and how to solve it? Thanks and regards! I also appreciate if someone can explain a bit more about the mechanism behind the email delivery.

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• Online OCR website for processing an entire pdf file at one time?

  - by Tim

  I am looking for an online OCR website for processing a multi-page pdf file at one time. Free preferably. I know http://www.newocr.com/. If I am correct, it can only OCR one page at a time, by manually clicking "Preview" and then clicking "OCR" for each page. After each page is OCRed, I have to copy out the text result manually too. If my pdf file has 30~ pages, it will be tedious to repeat the above process for each page. I wonder if there is some other online websites that OCR a whole pdf file, without asking me for manual operation? Thanks!

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• ssh key questions

  - by Tim

  I have some questions regarding generating keys for ssh access: (1) Supposed there are two computers running ssh server service and I have generated a pair of key files on computer A and copy the public file to computer B. Is it true that this is only a one-way key: We only gave computer A permission to access computer B, not gave computer B permission to access computer A? If I now want to ssh from computer B to computer A, must I generat another pair of key files on computer B and copy the public file to computer A? (2) If I would like to connect a single local computer to several remote servers, is it to generate a common pair of key files only once on the local and copy the same public file to the remote servers, or to generate different pair of key files on the local for different remote servers? (3) If I would like to connect several local computers to a single remote server, when copying the public files from different local computers to the remote server, is it to combine them together into a single authorized_keys file or store them in different authorized_keys files? (4) If there are several servers shared the same file system by, for example, NFS, how to generate keys and arrange the key files for accessing from one server to the other? Also how to still generate keys and arrange the key files for a local computer to access anyone of the servers? All the machines above are Linux.Please provide examples and commands in your reply so that I can better understand how to solve the problems. Thanks and regards!

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• How to edit multilevel list in Word 2011 Mac

  - by Tim Kemp

  I use the multilevel list feature in Word as described here to set up proper nested numbering linked to styles. I did this on Windows, and it worked well. Now I am editing the documents on my Mac using Word 2011. I need to modify the list style; I can create a new multi-level list style from the toolbar dropdown, but I can't right-click to edit an existing one. How can I edit my existing list style on Word for Mac? Thanks

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• Linux Kernel IRQ Routing with irqbalance / kernel options

  - by tim

  I'm trying to get my Xen Dom0 distributing the irqs in an smp enviroment. As far as I know there are 2 Options: Use irqbalance Configure the kernel without cpu hotplug support My System is Debian Squeeze, Xen 4.0.4, Kernel 3.2.31. My Problem is: irqbalance segfaults due to a changed /proc/irq* layout or irq0 missing (this seems to be a very old bug existing since Lenny) To configure a kernel without cpu hotplug support you must disable cpu powermanagement which seems to be impossible through the standard wys (make config / make menuconfig) - the option CONFIG_PM simply defaults to "Y". Any idea anyone on how to get a debian dom0 kernel with a proper irq distribution?

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• Central Admin always opens up in Firefox

  - by Tim Coalson

  I'm running Server 2008 64-bit on my laptop. I have installed SharePoint (MOSS SP2). Whenever I launch Central Admin, it always opens up in a Firefox browser instead of IE, even though IE is my default browser. Any ideas on how I can change this?

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• Disable write-protection on Micro SD

  - by Tim

  My task today is to open up and copy some files to 700 brand new micro SD cards. As I get going on this task I am finding that some of the Micro SD cards are telling me "sorry this drive is write protected" To copy the files I am using a standard SD to micro SD card adapter, and a USB SD card reader / writer. I have ensured that the switch is set to OFF on all of my adapters. As soon as I get a Micro SD that tells me it is write protected I can use the same adapter with another micro SD and it works fine, so I know the problem is not with my adapters. My question is: How can I disable the write protection on a Micro SD card? This eHow article seems to indicate that there is also a physical switch on Micro SD cards. However I have personally never seen a Micro SD with a physical switch, and none of the ones I am using today have said switch. Since these cards are brand new and thus empty are the ones that are telling me they are write protected simply useless? Could this be caused by some sort of defect in the cards?

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• Back / Forward mouse buttons do not work in VMWare Workstation 6.5 Guest OS

  - by Tim Lara

  I am using a Logitech G9 mouse and running VMWare Workstation 6.5.3 on Vista x64. The guest OS is Win XP, and has the most current version of VMWare Tools installed. Left / right buttons and mouse wheel scrolling work fine in the guest OS, but the back / forward buttons are apparently not recognized. I have tried installing the Logitech software inside the guest OS as well, but it still did not recognize the back / forward buttons. (I didn't really expect this to work since the guest OS doesn't actually see the mouse hardware as a Logitech G9 directly anyway.) I vaguely remember seeing something a while back about editing the virtual machine config file to specify a 5-button mouse rather than the default 3-button setup, but I can't seem to find any specifics on how to do so in the VMWare documentation. Does anyone know if such a workaround exists, or is 5-button mouse functionality just not supported?

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• Partition table is corrupt

  - by Tim

  I have a corrupt the partition table on the laptop that is running Ubunutu 10.4. Before the partition table was corrupt I had the following partitions: 2 primary partitions: 1st - NTFS 2nd - Extended 4 logical partitons that are built within 2nd extended: 1st NTFS (68 Gib) 2nd Linux (19 Gib) 3rd Swap (1.4 Gib) 4th Linux (24 Gib) The physical order of these partitions was the following: ( 4th Linux ) - ( 1st NTFS ) - ( 2nd Linux ) - ( 3rd Swap ) The logical order of the partition was different: ( 1st NTFS ) - ( 2nd Linux ) - ( 3rd Swap ) ( 4th Linux ) NTFS partition was big and it resided between 2 Linux partitions, neither of these partitions had enough space to install Oracle 11g for my project with prof. Gamper and Markus Innerebner. Therefore, I decided to a) either move the NTFS partion to the left or b) remove it completely and extend partition where Linux resides. As I tool I have chosen GParted. But unfortunately it was not able to move the partition because he found that in NTFS partition there are some blocks that are referenced multiple times. Also it was not able to remove the partition neither, because in this case the partitions that follow it ( 2nd Linux ) - ( 3rd Swap ) have to be in his opinion also removed, because the organization of extended partition is a linked list. Since GParted was not able to do such thing I was trying to find another tool. I found diskdrake tool on PSLinuxOS distribution of linux. That tool silently deleted ( 1st NTFS ) partition and I thought that everything was fine. But diskdrake has damaged the partition in a way that I am not able either to boot from the hard disk nor to see the partitions with GParted and even with diskdrake itself! Fortunately I have a live CD of Ubuntu 8.10 and I am able to boot and see hard disk. I have 2 ideas how I can solve the problem: 1) Manually change disk partitions and point them to the correct partitions. 2) Create partition table with GParted that as much as possible is the same with the previous one I find the 2nd approach less time consuming but some data will be lost because of it is not possible to place borders of the partitions exactly how it was before. And moreover I am not sure if such approach would work, for example, if the OS is able to locate files after repartitioning. I feel like that it will but not 100% sure. Are there some ideas how the problem may be solved?

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• Ubuntu issues when moving hard disk to new system

  - by Tim

  I'm working on a legacy project with a small single board computer running Ubuntu 10.04 on a compact flash card. I need to be able to save away a working image (via dd) and copy said image to other compact flash cards for use in other single board computers (with identical hardware) I'm able to copy the image to other flash cards and bootup on other systems no problem. But I'm seeing strange behavior. For instance, I can't use sudo on the new system (“sudo: must be setuid root”). I've gone down the path of trying to fix this, but have run into a slew of other issues. General question is: what do I need to be aware of when moving a hard disk containing Ubuntu (in my case a compact flash card) to another computer? I was hoping it would be seamless to Ubuntu since it's moving to a system with identical hardware. Is there something that needs to be done to make it "portable"?

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• Bad results converting PDF to EPS on Linux

  - by Tim

  I'm having some trouble converting PDFs (created by Adobe Illustrator on a Mac) to EPS. I have tried several things but I am wondering if there is a better option. The following list is ordered by decreasing quality: inkscape --export-area-page --export-eps=out.eps in.pdf using the graphical program Inkscape works best, but is a bit slow; pdftops -eps in.pdf out.eps uses Poppler and works good and is fast; pdf2ps in.pdf out.eps uses ghostscript and works ok for simple documents; convert in.pdf out.eps uses ImageMagick and always rasterizes the image. I haven't tested the following: acroread -toPostScript use acroread (Linux only) Some issues I've found: Transparency is not supported in EPS, but instead of flattening the layers, most programs rasterize the image producing big files and ugly graphs. Inkscape does this best by only rasterizing the unsupported area. Gradients are rendered properly by Inkscape, but Poppler somehow chops up the gradient into many shapes of different colors. Greek symbols are seemingly not supported by Ghostscript and are rasterized (using pdf2ps). What are your experiences for this kind of task? Did I forgot certain programs and/or command line options that improve quality? I found some posts on this, but not a (thorough) comparison of possibilities, please correct me if I'm wrong. Related posts How to convert PDF to EPS? on TeX

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• How good is PDF password protection?

  - by Tim

  It appears that Word's password protection is not really good, at least until Office 2003, if I read this SU entry correctly. I'm under the impression that Acrobat's PDF password protection should be better (it says 128-bit AES for Acrobat 7 and higher). Is that true? Of course, it depends on the strength of the password used, but assuming I protect my PDF with a password like sd8Jf+*e8fh§$fd8sHä, am I on the safe side? Like, say, for sending confidential patient information - not really valuable, but potentially highly sensitive.

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• Remote Router Access For Linksys WRT54GL

  - by Tim

  Hi, I just set up a wireless network at home using a Linksys WRT54GL. All was fine except that I can still access 192.168.1.1, the configuration setup page of the router, within the local wireless after I disabled "Remote Management". I think if remote access is indeed disabled, one can access my router setup page only by using a cable connecting from his computer to the router. Is this true or am I wrong? Thanks and regards!

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• Sleep or Hibernate for a laptop

  - by Tim

  I was wondering whether it is better to put a laptop into sleep or hibernation in Windows 7, and suspend or hibernate in Ubuntu: when carrying the laptop in a backpack and walking or slow-running to another place in around 15 minutes, Or just when the lid is closed. My concerns are if the heat generated and accumulated and bumping from transmit will do harm to the laptop, and I can miss other important factors. Is sleep in Windows 7 same as suspend in Ubuntu? Thanks and regards!

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• Error burning DVD using Devede on Ubuntu 9.04

  - by tim-myers

  I'm trying to burn a DVD in DeVeDe under ubuntu -- on my computer it's already in DVD format (a VIDEO_TS folder) but when I try and drag it into DeVeDe it says "Some files weren't video files. None added." From looking at it, all the files look like they belong there, just from doing this a few times already and seeing all the files contained in a DVD. The file extensions in the folder are: VOB BUP IFO and the files are all named like VTS_02_1.VOB. I have tried excluding the IFO files when dragging them into DeVeDe but get the same error. Is the problem in the types of files in the DVD data or is the DVD corrupt?

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• Css absolute position don't work in MS WORD

  - by Tim

  Hello! This is a sample: <html> <head> <title>word test</title> </head> <body> <div style='position: absolute; width: 30px; height: 50px; top: 100px; left: 20px; border-color: black; border-width: 1px; border-style: solid;'> <p>Hello!</p> </div> </body> </html> Save it as "word.doc" and open in MS WORD. Absolute position don't work! Div is rendered on the top of document and with 100% width. Why? I can't use a html tables. Version on ms word: 2003

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• cpio VS tar and cp

  - by Tim

  I just learned that cpio has three modes: copy-out, copy-in and pass-through. I was wondering what are the advantages and disadvantages of cpio under copy-out and copy-in modes over tar. When is it better to use cpio and when to use tar? Similar question for cpio under pass-through mode versus cp. Thanks and regards!

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