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  • First-class help desk solution? [closed]

    - by Andy Gregory
    A help desk, for larger companies is a place for centralized help within an enterprise to help the users of their products and services.Therefore,to find the solution that best fits your business requirements, it is important to research, examine, and compare help desk software. As far as I know,Hesk is an free helpdesk software with some limited features while h2desk can provide the hosted solution. But for my small business,i just need a web based help desk software which can provide ticket management and knowledge base faq. We need unlimited staff support. Maybe a freeware help desk software can not meet our needs. So,we are willing to pay for effective helpdesk solution. But it should be low cost. We have gotten two choice: iKode Helpdesk Nethelpdesk Our helpdesk team are tend to iKode Helpdesk. Any other efficient first-class help desk solution to share?

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  • Is programming or computer science in general, all about algorithms?

    - by wakandan
    As a grad student, I find it more and more common for prestigious companies (like Google, Facebook, Microsoft,...) to put algorithm questions in their test and interviews. A few startups I applied to also asked about algorithms. I wonder if algorithms fluency is the most important thing for software developer in those companies? If the answer being yes, what are the best method or resources for one to learn & practice about algorithms effectively? I can't seem to get interested in solving seemingly too complicated problems found in most textbook or websites. Though easily understand basic algorithms (like quicksort, bubblesort,...), I find it immensely difficult to remember and reuse them later. Thanks. P/S: If you ask me what I like, it's building good softwares to solve users' problems innovatively. I suppose that does not necessarily mean the software has to be very complicated.

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  • best way to save a web page

    - by Remus Rigo
    Hi all I have tried many ways/software to save a web page (html, mht, doc, pdf). My favorite software was an addon for browsers from Omnipage (OCR). What i like about this is that it prints the whole page (continuously) and it doesn't write the http path and page number on the footer of every page, which i find very annoying. Does anyone know a software like this one (freeware or not) PS I tried CutePDF

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  • Mid level IT lead [closed]

    - by Arihant
    I am a mid level IT lead at a IT support company with 8 years of experience. I don't get a lot of opportunities to learn at my organization since we primarily support existing systems and just fix issues arising on a day to day basis, We are not expected by the parent company to develop solutions from scratch. I aspire to become an Architect. Please guide me how should I plan to acquire the required skills and Knowledge esp since my company doesn't provide me with the right opportunities. The city where i am in doesn't have a lot of s/w development companies they are mostly services companies. Thanks a lot for your replies. Please give me some directions on how do I plan the self learning process ? Personal commitment won't let me move out of my current capacity to join a entry level job outside as of now . Atleast I should be well prepared to grab the opportunity when the time comes.

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  • Symlink path can be followed manually, but `cd` returns Permission denied

    - by Ricket
    I am trying to access the directory /usr/software/test/agnostic. There are several symlinks involved in this path. As you can see by the below transcript, I am unable to cd directly to the path, but I can check each step of the way and cd to the symlinked directories until I reach the destination. Why is this? (and how do I fix it?) Ubuntu 12.10, bash > ls /usr/software/test/agnostic ls: cannot access /usr/software/test/agnostic: Permission denied > cd /usr/software/test > cd agnostic bash: cd: agnostic: Permission denied > pwd -P /x/eng/localtest/arch/x86_64-redhat-rhel5 > ls -al | grep agnostic lrwxrwxrwx 1 root root 15 Oct 23 2007 agnostic -> noarch/agnostic > ls -al | grep noarch ... lrwxrwxrwx 1 root root 23 Oct 23 2007 noarch -> /x/eng/localtest/noarch > cd noarch > cd agnostic bash: cd: agnostic: Permission denied > ls -al | grep agnostic lrwxrwxrwx 1 5808 dip 4 Oct 5 2010 agnostic -> main > cd main > ls (correct output of `ls`) > pwd /usr/software/test/noarch/main > pwd -P /x/eng/localtest/noarch/main

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  • How to identify a PDF classification problem?

    - by burtonic
    We are crawling and downloading lots of companies' PDFs and trying to pick out the ones that are Annual Reports. Such reports can be downloaded from most companies' investor-relations pages. The PDFs are scanned and the database is populated with, among other things, the: Title Contents (full text) Page count Word count Orientation First line Using this data we are checking for the obvious phrases such as: Annual report Financial statement Quarterly report Interim report Then recording the frequency of these phrases and others. So far we have around 350,000 PDFs to scan and a training set of 4,000 documents that have been manually classified as either a report or not. We are experimenting with a number of different approaches including Bayesian classifiers and weighting the different factors available. We are building the classifier in Ruby. My question is: if you were thinking about this problem, where would you start?

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  • Ways to improve completeness of files for data recovery and scanning?

    - by SteveO
    I am using R-studio for data recovery on one of my ntfs partition. There is a pdf file about 16MB, but the software can only recover 15MB of it. So I am thinking about what ways can be used to improve the quality of scanning and recovery by the software? I am looking around its preferences. I am not quite sure whether there are some adjustable parameters for scanning and recovery which can be fine-tuned to improve the quality? R-studio has a free demo version, for which scanning is free,but recovery isn't. It is downloadable from http://www.data-recovery-software.net/Data_Recovery_Download.shtml Its manual is here http://www.r-tt.com/downloads/Recovery_Manual.pdf. I have tried my best to search for answers in the manual, but failed to find one. Their technical support is not as good as their software, and helpless usually in my opinion. Thanks!

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  • What's the best way to be able to reimage windows computers?

    - by mos
    I've got a low-end machine for testing our software. It needs to be tested under various versions of Windows, so I was planning installing each one on its own partition. Then I realized that after testing our software, I'd want to roll back to the previous, clean state. I don't want to use any virtualization software because it tends to interfere with the workings of our app. That said, what's the best way to achieve my goal? Norton Ghost? Edit: I work for a pretty monstrously huge organization. Money is no object here (and sometimes, if the wrong people get wind of it, "open source" software is bad).

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  • Free web gallery installation that can use existing directory hierarchy in filesystem?

    - by user1338062
    There are several different free software gallery projects (Gallery, Coppermine, etc), but as far as I know each of those creates a copy of imported images in their internal storage, be it directory structure or database). Is there any gallery software that would allow keeping existing directory hierarchy of media files (images, videos), as-is, and just store the meta-data of them in a database? I guess at least various NAS solutions ship with software like this.

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  • The way to the future - Hybrid systems

    - by BuckWoody
    I've written before (as have others) about the dangers of an "either/or" mentality with various technologies, including the "cloud". Companies are starting to understand this message - I've been traveling a lot this year from Alaska to California, from the UK to Copenhagen, Denmark, talking with companies that are implementing Hybrid systems, and giving presentations on how to implement one. I'm doing another of these Monday of next week, in Boston here in the US. You can read about it and register here (it's a free event) and learn not only more about Hybrid systems using on-premises databases and Windows Azure, but more about SQL Server as well from other speakers.

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  • Virtualization Solution

    - by Xeross
    I have a home server I use for various things, and have recently switched over to using VMs, however I can't seem to find a decent VM solution that does what I want. Xen Connection keeps dropping every few minutes (So this means it's practically unusable), but with ParaVirtOps faster than VMWare ESXi, and I can use software RAID VMWare ESXi Works fine, no connection drops, but I have to run it from USB stick, modify some archive file and I can't use software RAID -- So are there any other solutions out there that do allow me to use software raid, that have a stable network connection, and that also offer paravirtualization

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  • Registry settings for disabling autocomplete options in IE8

    - by redphoenix
    I have a script that disables all the autocomplete settings in IE6 and IE7 but with IE8 there are new settings that aren't disabled by the script. The settings are under Tools-Content-AutoComplete-Settings The current registry keys I'm modifying are HKCU\Software\Microsoft\Internet Explorer\Main\FormSuggest Passwords "no" HKCU\Software\Microsoft\Internet Explorer\Main\FormSuggest PW Ask "no" HKCU\Software\Microsoft\Internet Explorer\Main\Use FormSuggest "no" HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\AutoComplete\AutoSuggest "no" The settings that are not unchecked by these keys are Browsing History and Favorites. Does anyone know the registry settings that are associated with these IE settings?

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  • How to avoid being fooled

    - by Dacav
    I'm a big fan of the OpenSource development model, and I think that sharing information, knowledge and ideas is the best way of working in software development. Still I think that being hired for proprietary software development must not be demonized. Of course, as there's a no reward in terms of sharing there must be a bigger reward in terms of money (i.e. I surrender all my rights for cash). It may happen that one gets hired piecework, for a single project: in this case one is more vulnerable to dishonest employers. This didn't happen to me personally, but some friends of mine had bad experiences, and lost a lot of time without being fairly retributed. Of course a contract should protect both parts. But contracts can be very generic in the specification. Software is not anything but a palpable good! Besides I don't think that contracts can distinguish between a well written software and a poorly written one. Note also that, in this (nasty) spirit, it's also likely that the employer cannot trust the employee! So also the employer should be protected by a dishonest employee). My question is the following: Which is, in your opinion, a good way of avoiding this kind of situation from the technical perspective?

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  • Installed geany has no options

    - by arundex
    I'm new to geany IDE. I installed geany from ubuntu software centre, and the window has no options other than opening a new file. I can't file any preference, tools option too for configuring. I heard it is a full fledged IDE. Also, from the screenshots available from the software center, it seems my Geany installation is missing almost everything. I'm not able to post the screenshots, but my interface just has 3 buttons. create a new file, open an existing file and a quit button. Everything else is inactive. I accidentally closed the sidepane, and I can't find any options to bring back that too. EDIT What am I missing in my Geany installation? PS: I tried installing from source from geany website. But, it posted some error saying GTK files not found. But, I removed geany from software centre and reinstalled several times. It installed Geany without problems, but with afore mentioned problems, that is I have nothing in my interface. Also, even after reinstalling, somehow Geany remembers to hide the sidepane by default, which I'm not able to see at all. I also added Geany ppa repository manually for latest fixes, but still when I reinstall from software centre I get a plain blank Geany interface. Thanks.

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  • System Virtualization

    Methods and applications of system virtualization using Intel virtualization technology Intel Corporation - Intel - Companies - Product Support - Hardware

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  • Reinstallation or redeployment after hardware crash?

    - by HAY
    What is the best way to bring back the server online after hardware crash. I suppose image won't work after hardware change. So I like to know what is the fastest way to bring everything back. I've the following software running on the server: MSSQL IIS Custom Server Software FTP Server Then there is configuration: Registering asp.net 4.0 Configuration files for server software (these can be put back from backup) Configuration if windows firewall. Thanks in advance

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