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  • Save the Date for the Oracle Storage Community Forum at Oracle OpenWorld

    - by Ritu Chhibber-Oracle
    Dear Partners, Come and meet Oracle's Top Storage Executives, Architects and Fellow Customers & Partners at the Oracle Storage Community Forum at Oracle OpenWorld on October 1, 2014. This special event will feature interactive sessions on Oracle's Application Engineered Storage strategy, product directions, and real-world customer implementations. Discover the possibilities, as only Oracle can co-engineer hardware with Oracle Database and applications to deliver extreme performance, dynamic automation, management efficiency and cost savings. Storage Forum at Oracle OpenWorld Wednesday, October 1, 20143:30 p.m. - 5:00 p.m. Forum5:00 p.m. - 6:00 p.m. Reception Venue:Metreon – City View135 Fourth Street, Suite 4000,San Francisco, CA 94103 For more details and to register, please click here.

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  • OBIEE 11g 11.1.1.7.1 is Available For BI Enterprise

    - by p.anda
    (in via Ian) The Business Intelligence Enterprise Edition (OBIEE) 11.1.1.7.1 patch set has been released.  This patch set is available for all customers who are using Oracle Business Intelligence Enterprise Edition 11.1.1.7.0. Now available to download from My Oracle Support Patch 16556157: OBIEE BUNDLE PATCH 11.1.1.7.1 This single OBIEE 11.1.1.7.1 patch set download is comprised of the following: 1 of 6 Oracle Business Intelligence Installer (BIINST) 2 of 6 Oracle Business Intelligence Publisher (BIP) 3 of 6 EPM Components Installed from BI Installer 11.1.1.7.0 (BIFNDNEPM)) 4 of 6 Oracle Business Intelligence Server (BIS) 5 of 6 Oracle Business Intelligence Presentation Services (BIPS) 6 of 6 Oracle Business Intelligence Platform Client Installers and MapViewer Ensure to review the readme file on the Installer download for important installation instructions The following is also required to be downloaded and applied: Patch 16569379: Dynamic Monitoring Service patch Additional important notes are available in  the following document: Document 1566124.1: OBIEE 11g 11.1.1.7.1 is Available for Oracle Business Intelligence Enterprise Edition

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  • How to use call web service action in SharePoint2013 workflow

    - by ybbest
    In SharePoint2013, you can use call web service action and loop. In this post, I will show you how to achieve this. 1. Create a List workflow called CallWebService 2. Create a variable called listurl and assign the value to http://sp2010/_vti_bin/listdata.svc 3. Create a dictionary variable called RequestHeaders and add the following key value pairs. 4. Call the web service with the HttpHeaders you just build in the previous step and store the response in the variable ResponseContent. 5. The ResponseContent variable is the Dynamic values (in SharePoint designer it will be called dictionary type) and it is new feature for SharePoint2013 workflow. We can use the following actions to count the number items in the variable. 6. You can use loop in SharePoint 2013 workflow and out each list title as shown below.

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  • SEO for a list of products with filters

    - by dana
    I am a wondering if there is a recommended "best practice" for a product search SEO. I know to create a dynamic sitemap file that lists links to all products in the site. However, I want to implement a a bookmark-able "advanced search". Should I let search engines index any of the results? Take the following parameters for a search on a make believe used car website: minprice (minimum price in dollars) maxprice (maximum price in dollars) make (honda, audi, volvo) model (accord, A4, S40) minyear (minimum model year) maxyear (maximum model year) minmileage (minimum mileage) maxmileage (maximum mileage) Given these parameters, there could be an infinite number of search combinations: Price Between $10,000 and $20,000 /search?minprice=10000&maxprice&20000 Audis with less than 50k miles /search?model=audi&maxmileage=50000 More than 100,000 miles and less than $5,000 /search?minmileage=100000&maxprice=5000 etc. Over time, there may be inbound links to a variety of these types of searches, yet they are all slices of the same data. Should I allow for all of these searches to be indexed?

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  • Using DLLEXPORT to export DLL function With Class to C#

    - by SICGames2013
    In my previous revision game engine I deported major functions for the game editor for C#. Now, I'm beginning to revise the game engine with a static library. There's a already dynamic library created in C++ to use DLLEXPORT for C#. Just now I want to test out the newer functions and created a DLL file from C++. Because the DLL contains classes I was wondering how would I be able to use DLL Export. Would I do this: [DLLEXPORT("GameEngine.dll", EntryPoint="SomeClass", Conventional=_stdcall)] static extern void functionFromClass(); I have a feeling it's probably DLLImport and not DLLExport. I was wondering how would I go about this? Another way I was thinking was because I already have the DLL in C++ prepared already to go the C# Class Library. I could just keep the new engine as a lib, and link the lib with the old DLL C++ file. Wouldn't the EntryPoint be able to point to the class the function is in?

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  • SQL SERVER – Weekly Series – Memory Lane – #037

    - by Pinal Dave
    Here is the list of selected articles of SQLAuthority.com across all these years. Instead of just listing all the articles I have selected a few of my most favorite articles and have listed them here with additional notes below it. Let me know which one of the following is your favorite article from memory lane. 2007 Convert Text to Numbers (Integer) – CAST and CONVERT If table column is VARCHAR and has all the numeric values in it, it can be retrieved as Integer using CAST or CONVERT function. List All Stored Procedure Modified in Last N Days If SQL Server suddenly start behaving in un-expectable behavior and if stored procedure were changed recently, following script can be used to check recently modified stored procedure. If a stored procedure was created but never modified afterwards modified date and create a date for that stored procedure are same. Count Duplicate Records – Rows Validate Field For DATE datatype using function ISDATE() We always checked DATETIME field for incorrect data type. One of the user input date as 30/2/2007. The date was sucessfully inserted in the temp table but while inserting from temp table to final table it crashed with error. We had now task to validate incorrect date value before we insert in final table. Jr. Developer asked me how can he do that? We check for incorrect data type (varchar, int, NULL) but this is incorrect date value. Regular expression works fine with them because of mm/dd/yyyy format. 2008 Find Space Used For Any Particular Table It is very simple to find out the space used by any table in the database. Two Convenient Features Inline Assignment – Inline Operations Here is the script which does both – Inline Assignment and Inline Operation DECLARE @idx INT = 0 SET @idx+=1 SELECT @idx Introduction to SPARSE Columns SPARSE column are better at managing NULL and ZERO values in SQL Server. It does not take any space in database at all. If column is created with SPARSE clause with it and it contains ZERO or NULL it will be take lesser space then regular column (without SPARSE clause). SP_CONFIGURE – Displays or Changes Global Configuration Settings If advanced settings are not enabled at configuration level SQL Server will not let user change the advanced features on server. Authorized user can turn on or turn off advance settings. 2009 Standby Servers and Types of Standby Servers Standby Server is a type of server that can be brought online in a situation when Primary Server goes offline and application needs continuous (high) availability of the server. There is always a need to set up a mechanism where data and objects from primary server are moved to secondary (standby) server. BLOB – Pointer to Image, Image in Database, FILESTREAM Storage When it comes to storing images in database there are two common methods. I had previously blogged about the same subject on my visit to Toronto. With SQL Server 2008, we have a new method of FILESTREAM storage. However, the answer on when to use FILESTREAM and when to use other methods is still vague in community. 2010 Upper Case Shortcut SQL Server Management Studio I select the word and hit CTRL+SHIFT+U and it SSMS immediately changes the case of the selected word. Similar way if one want to convert cases to lower case, another short cut CTRL+SHIFT+L is also available. The Self Join – Inner Join and Outer Join Self Join has always been a noteworthy case. It is interesting to ask questions about self join in a room full of developers. I often ask – if there are three kinds of joins, i.e.- Inner Join, Outer Join and Cross Join; what type of join is Self Join? The usual answer is that it is an Inner Join. However, the reality is very different. Parallelism – Row per Processor – Row per Thread – Thread 0  If you look carefully in the Properties window or XML Plan, there is “Thread 0?. What does this “Thread 0” indicate? Well find out from the blog post. How do I Learn and How do I Teach The blog post has raised three very interesting questions. How do you learn? How do you teach? What are you learning or teaching? Let me try to answer the same. 2011 SQL SERVER – Interview Questions and Answers – Frequently Asked Questions – Day 7 of 31 What are Different Types of Locks? What are Pessimistic Lock and Optimistic Lock? When is the use of UPDATE_STATISTICS command? What is the Difference between a HAVING clause and a WHERE clause? What is Connection Pooling and why it is Used? What are the Properties and Different Types of Sub-Queries? What are the Authentication Modes in SQL Server? How can it be Changed? SQL SERVER – Interview Questions and Answers – Frequently Asked Questions – Day 8 of 31 Which Command using Query Analyzer will give you the Version of SQL Server and Operating System? What is an SQL Server Agent? Can a Stored Procedure call itself or a Recursive Stored Procedure? How many levels of SP nesting is possible? What is Log Shipping? Name 3 ways to get an Accurate Count of the Number of Records in a Table? What does it mean to have QUOTED_IDENTIFIER ON? What are the Implications of having it OFF? What is the Difference between a Local and a Global Temporary Table? What is the STUFF Function and How Does it Differ from the REPLACE Function? What is PRIMARY KEY? What is UNIQUE KEY Constraint? What is FOREIGN KEY? SQL SERVER – Interview Questions and Answers – Frequently Asked Questions – Day 9 of 31 What is CHECK Constraint? What is NOT NULL Constraint? What is the difference between UNION and UNION ALL? What is B-Tree? How to get @@ERROR and @@ROWCOUNT at the Same Time? What is a Scheduled Job or What is a Scheduled Task? What are the Advantages of Using Stored Procedures? What is a Table Called, if it has neither Cluster nor Non-cluster Index? What is it Used for? Can SQL Servers Linked to other Servers like Oracle? What is BCP? When is it Used? SQL SERVER – Interview Questions and Answers – Frequently Asked Questions – Day 10 of 31 What Command do we Use to Rename a db, a Table and a Column? What are sp_configure Commands and SET Commands? How to Implement One-to-One, One-to-Many and Many-to-Many Relationships while Designing Tables? What is Difference between Commit and Rollback when Used in Transactions? What is an Execution Plan? When would you Use it? How would you View the Execution Plan? SQL SERVER – Interview Questions and Answers – Frequently Asked Questions – Day 11 of 31 What is Difference between Table Aliases and Column Aliases? Do they Affect Performance? What is the difference between CHAR and VARCHAR Datatypes? What is the Difference between VARCHAR and VARCHAR(MAX) Datatypes? What is the Difference between VARCHAR and NVARCHAR datatypes? Which are the Important Points to Note when Multilanguage Data is Stored in a Table? How to Optimize Stored Procedure Optimization? What is SQL Injection? How to Protect Against SQL Injection Attack? How to Find Out the List Schema Name and Table Name for the Database? What is CHECKPOINT Process in the SQL Server? SQL SERVER – Interview Questions and Answers – Frequently Asked Questions – Day 12 of 31 How does Using a Separate Hard Drive for Several Database Objects Improves Performance Right Away? How to Find the List of Fixed Hard Drive and Free Space on Server? Why can there be only one Clustered Index and not more than one? What is Difference between Line Feed (\n) and Carriage Return (\r)? Is It Possible to have Clustered Index on Separate Drive From Original Table Location? What is a Hint? How to Delete Duplicate Rows? Why the Trigger Fires Multiple Times in Single Login? 2012 CTRL+SHIFT+] Shortcut to Select Code Between Two Parenthesis Shortcut key is CTRL+SHIFT+]. This key can be very useful when dealing with multiple subqueries, CTE or query with multiple parentheses. When exercised this shortcut key it selects T-SQL code between two parentheses. Monday Morning Puzzle – Query Returns Results Sometimes but Not Always I am beginner with SQL Server. I have one query, it sometime returns a result and sometime it does not return me the result. Where should I start looking for a solution and what kind of information I should send to you so you can help me with solving. I have no clue, please guide me. Remove Debug Button in SSMS – SQL in Sixty Seconds #020 – Video Effect of Case Sensitive Collation on Resultset Collation is a very interesting concept but I quite often see it is heavily neglected. I have seen developer and DBA looking for a workaround to fix collation error rather than understanding if the side effect of the workaround. Switch Between Two Parenthesis using Shortcut CTRL+] Earlier this week I wrote a blog post about CTRL+SHIFT+] Shortcut to Select Code Between Two Parenthesis, I received quite a lot of positive feedback from readers. If you are a regular reader of the blog post, you must be aware that I appreciate the learning shared by readers. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Memory Lane, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • C#: Handling Notifications: inheritance, events, or delegates?

    - by James Michael Hare
    Often times as developers we have to design a class where we get notification when certain things happen. In older object-oriented code this would often be implemented by overriding methods -- with events, delegates, and interfaces, however, we have far more elegant options. So, when should you use each of these methods and what are their strengths and weaknesses? Now, for the purposes of this article when I say notification, I'm just talking about ways for a class to let a user know that something has occurred. This can be through any programmatic means such as inheritance, events, delegates, etc. So let's build some context. I'm sitting here thinking about a provider neutral messaging layer for the place I work, and I got to the point where I needed to design the message subscriber which will receive messages from the message bus. Basically, what we want is to be able to create a message listener and have it be called whenever a new message arrives. Now, back before the flood we would have done this via inheritance and an abstract class: 1:  2: // using inheritance - omitting argument null checks and halt logic 3: public abstract class MessageListener 4: { 5: private ISubscriber _subscriber; 6: private bool _isHalted = false; 7: private Thread _messageThread; 8:  9: // assign the subscriber and start the messaging loop 10: public MessageListener(ISubscriber subscriber) 11: { 12: _subscriber = subscriber; 13: _messageThread = new Thread(MessageLoop); 14: _messageThread.Start(); 15: } 16:  17: // user will override this to process their messages 18: protected abstract void OnMessageReceived(Message msg); 19:  20: // handle the looping in the thread 21: private void MessageLoop() 22: { 23: while(!_isHalted) 24: { 25: // as long as processing, wait 1 second for message 26: Message msg = _subscriber.Receive(TimeSpan.FromSeconds(1)); 27: if(msg != null) 28: { 29: OnMessageReceived(msg); 30: } 31: } 32: } 33: ... 34: } It seems so odd to write this kind of code now. Does it feel odd to you? Maybe it's just because I've gotten so used to delegation that I really don't like the feel of this. To me it is akin to saying that if I want to drive my car I need to derive a new instance of it just to put myself in the driver's seat. And yet, unquestionably, five years ago I would have probably written the code as you see above. To me, inheritance is a flawed approach for notifications due to several reasons: Inheritance is one of the HIGHEST forms of coupling. You can't seal the listener class because it depends on sub-classing to work. Because C# does not allow multiple-inheritance, I've spent my one inheritance implementing this class. Every time you need to listen to a bus, you have to derive a class which leads to lots of trivial sub-classes. The act of consuming a message should be a separate responsibility than the act of listening for a message (SRP). Inheritance is such a strong statement (this IS-A that) that it should only be used in building type hierarchies and not for overriding use-specific behaviors and notifications. Chances are, if a class needs to be inherited to be used, it most likely is not designed as well as it could be in today's modern programming languages. So lets look at the other tools available to us for getting notified instead. Here's a few other choices to consider. Have the listener expose a MessageReceived event. Have the listener accept a new IMessageHandler interface instance. Have the listener accept an Action<Message> delegate. Really, all of these are different forms of delegation. Now, .NET events are a bit heavier than the other types of delegates in terms of run-time execution, but they are a great way to allow others using your class to subscribe to your events: 1: // using event - ommiting argument null checks and halt logic 2: public sealed class MessageListener 3: { 4: private ISubscriber _subscriber; 5: private bool _isHalted = false; 6: private Thread _messageThread; 7:  8: // assign the subscriber and start the messaging loop 9: public MessageListener(ISubscriber subscriber) 10: { 11: _subscriber = subscriber; 12: _messageThread = new Thread(MessageLoop); 13: _messageThread.Start(); 14: } 15:  16: // user will override this to process their messages 17: public event Action<Message> MessageReceived; 18:  19: // handle the looping in the thread 20: private void MessageLoop() 21: { 22: while(!_isHalted) 23: { 24: // as long as processing, wait 1 second for message 25: Message msg = _subscriber.Receive(TimeSpan.FromSeconds(1)); 26: if(msg != null && MessageReceived != null) 27: { 28: MessageReceived(msg); 29: } 30: } 31: } 32: } Note, now we can seal the class to avoid changes and the user just needs to provide a message handling method: 1: theListener.MessageReceived += CustomReceiveMethod; However, personally I don't think events hold up as well in this case because events are largely optional. To me, what is the point of a listener if you create one with no event listeners? So in my mind, use events when handling the notification is optional. So how about the delegation via interface? I personally like this method quite a bit. Basically what it does is similar to inheritance method mentioned first, but better because it makes it easy to split the part of the class that doesn't change (the base listener behavior) from the part that does change (the user-specified action after receiving a message). So assuming we had an interface like: 1: public interface IMessageHandler 2: { 3: void OnMessageReceived(Message receivedMessage); 4: } Our listener would look like this: 1: // using delegation via interface - omitting argument null checks and halt logic 2: public sealed class MessageListener 3: { 4: private ISubscriber _subscriber; 5: private IMessageHandler _handler; 6: private bool _isHalted = false; 7: private Thread _messageThread; 8:  9: // assign the subscriber and start the messaging loop 10: public MessageListener(ISubscriber subscriber, IMessageHandler handler) 11: { 12: _subscriber = subscriber; 13: _handler = handler; 14: _messageThread = new Thread(MessageLoop); 15: _messageThread.Start(); 16: } 17:  18: // handle the looping in the thread 19: private void MessageLoop() 20: { 21: while(!_isHalted) 22: { 23: // as long as processing, wait 1 second for message 24: Message msg = _subscriber.Receive(TimeSpan.FromSeconds(1)); 25: if(msg != null) 26: { 27: _handler.OnMessageReceived(msg); 28: } 29: } 30: } 31: } And they would call it by creating a class that implements IMessageHandler and pass that instance into the constructor of the listener. I like that this alleviates the issues of inheritance and essentially forces you to provide a handler (as opposed to events) on construction. Well, this is good, but personally I think we could go one step further. While I like this better than events or inheritance, it still forces you to implement a specific method name. What if that name collides? Furthermore if you have lots of these you end up either with large classes inheriting multiple interfaces to implement one method, or lots of small classes. Also, if you had one class that wanted to manage messages from two different subscribers differently, it wouldn't be able to because the interface can't be overloaded. This brings me to using delegates directly. In general, every time I think about creating an interface for something, and if that interface contains only one method, I start thinking a delegate is a better approach. Now, that said delegates don't accomplish everything an interface can. Obviously having the interface allows you to refer to the classes that implement the interface which can be very handy. In this case, though, really all you want is a method to handle the messages. So let's look at a method delegate: 1: // using delegation via delegate - omitting argument null checks and halt logic 2: public sealed class MessageListener 3: { 4: private ISubscriber _subscriber; 5: private Action<Message> _handler; 6: private bool _isHalted = false; 7: private Thread _messageThread; 8:  9: // assign the subscriber and start the messaging loop 10: public MessageListener(ISubscriber subscriber, Action<Message> handler) 11: { 12: _subscriber = subscriber; 13: _handler = handler; 14: _messageThread = new Thread(MessageLoop); 15: _messageThread.Start(); 16: } 17:  18: // handle the looping in the thread 19: private void MessageLoop() 20: { 21: while(!_isHalted) 22: { 23: // as long as processing, wait 1 second for message 24: Message msg = _subscriber.Receive(TimeSpan.FromSeconds(1)); 25: if(msg != null) 26: { 27: _handler(msg); 28: } 29: } 30: } 31: } Here the MessageListener now takes an Action<Message>.  For those of you unfamiliar with the pre-defined delegate types in .NET, that is a method with the signature: void SomeMethodName(Message). The great thing about delegates is it gives you a lot of power. You could create an anonymous delegate, a lambda, or specify any other method as long as it satisfies the Action<Message> signature. This way, you don't need to define an arbitrary helper class or name the method a specific thing. Incidentally, we could combine both the interface and delegate approach to allow maximum flexibility. Doing this, the user could either pass in a delegate, or specify a delegate interface: 1: // using delegation - give users choice of interface or delegate 2: public sealed class MessageListener 3: { 4: private ISubscriber _subscriber; 5: private Action<Message> _handler; 6: private bool _isHalted = false; 7: private Thread _messageThread; 8:  9: // assign the subscriber and start the messaging loop 10: public MessageListener(ISubscriber subscriber, Action<Message> handler) 11: { 12: _subscriber = subscriber; 13: _handler = handler; 14: _messageThread = new Thread(MessageLoop); 15: _messageThread.Start(); 16: } 17:  18: // passes the interface method as a delegate using method group 19: public MessageListener(ISubscriber subscriber, IMessageHandler handler) 20: : this(subscriber, handler.OnMessageReceived) 21: { 22: } 23:  24: // handle the looping in the thread 25: private void MessageLoop() 26: { 27: while(!_isHalted) 28: { 29: // as long as processing, wait 1 second for message 30: Message msg = _subscriber.Receive(TimeSpan.FromSeconds(1)); 31: if(msg != null) 32: { 33: _handler(msg); 34: } 35: } 36: } 37: } } This is the method I tend to prefer because it allows the user of the class to choose which method works best for them. You may be curious about the actual performance of these different methods. 1: Enter iterations: 2: 1000000 3:  4: Inheritance took 4 ms. 5: Events took 7 ms. 6: Interface delegation took 4 ms. 7: Lambda delegate took 5 ms. Before you get too caught up in the numbers, however, keep in mind that this is performance over over 1,000,000 iterations. Since they are all < 10 ms which boils down to fractions of a micro-second per iteration so really any of them are a fine choice performance wise. As such, I think the choice of what to do really boils down to what you're trying to do. Here's my guidelines: Inheritance should be used only when defining a collection of related types with implementation specific behaviors, it should not be used as a hook for users to add their own functionality. Events should be used when subscription is optional or multi-cast is desired. Interface delegation should be used when you wish to refer to implementing classes by the interface type or if the type requires several methods to be implemented. Delegate method delegation should be used when you only need to provide one method and do not need to refer to implementers by the interface name.

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  • How to use call web service action in SharePoint2013 workflow

    - by ybbest
    In SharePoint2013, you can use call web service action and loop. In this post, I will show you how to achieve this. 1. Create a List workflow called CallWebService 2. Create a variable called listurl and assign the value to http://sp2010/_vti_bin/listdata.svc 3. Create a dictionary variable called RequestHeaders and add the following key value pairs. 4. Call the web service with the HttpHeaders you just build in the previous step and store the response in the variable ResponseContent. 5. The ResponseContent variable is the Dynamic values (in SharePoint designer it will be called dictionary type) and it is new feature for SharePoint2013 workflow. We can use the following actions to count the number items in the variable. 6. You can use loop in SharePoint 2013 workflow and out each list title as shown below.

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  • RightNow CX @ OpenWorld: What to Experience

    - by Tony Berk
    We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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  • Why use 3d matrix and camera in 2D world for 2d geometric figures?

    - by Navy Seal
    I'm working in XNA on a 2d isometric world/game and I'm using DrawUserPrimitives to draw some geometric figures... I saw some tutorials about creating dynamic shadows but I didn't understood why they use a "3d" matrix to control the transformations since the figure I'm drawing is in 2d perspective. I know I'm drawing a 2d figure in 3d but I still can't understand if I really need to work with the matrix. Is there any advantage in using a 3d Matrix to control camera and view? Any reason why I can't just update my vertex's positions by using a regular method since the view is always the same... And since I want to work only with single figures, won't this cause all the geometric figures have the same transformations simultaneously? To understand better what I mean here's a video http://www.youtube.com/watch?v=LjvsGHXaGEA&feature=player_embedded

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  • Secure Deployment of Oracle VM Server for SPARC - updated

    - by Stefan Hinker
    Quite a while ago, I published a paper with recommendations for a secure deployment of LDoms.  Many things happend in the mean time, and an update to that paper was due.  Besides some minor spelling corrections, many obsolete or changed links were updated.  However, the main reason for the update was the introduction of a second usage model for LDoms.  In a very short few words: With the success especially of the T4-4, many deployments make use of the hardware partitioning capabilities of that platform, assigning full PCIe root complexes to domains, mimicking dynamic system domains if you will.  This different way of using the hypervisor needed to be addressed in the paper.  You can find the updated version here: Secure Deployment of Oracle VM Server for SPARCSecond Edition I hope it'll be useful!

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  • Winnipeg SQL Server UG April Event &ndash; How To Do An Index Review

    - by D'Arcy Lussier
    April Event - How to Do an Index Review April 14th, 2010 5:30 - 8:00 17th Floor Conference Room, Richardson Building One Lombard Place, Winnipeg Pizza and Drinks Provided! Did you know that SQL Server 2005+ keeps query execution statistics, index usage statistics and even missing index statistics?  Learn how to access this information and use it to help you make good decisions about what your database really needs in terms of indexes in a lot less time than you might think an index review should take.  There are 6 or 7 (depending on your version of SQL server) DMVs (dynamic management views) to look at which reveal a lot about your database and how you can improve its performance. To register for this event, please click HERE to register!

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  • Inspection, code review - is it really testing?

    - by user970696
    ISTQB, Wikipedia or other sources classify verification acitivities (reviews etc.) as a static testing, yet other do not. If we can say that peer reviews and inspections are actually a kind of a testing, then a lot of standards do not make sense (consider e.g. ISO which say that validation is done by testing, while verification by checking of work products) - it should at least say dynamic testing for validation, shouldn't it? I am completing master thesis dealing with QA and I must admit that I have never seen worse and more ambiguous and contradicting literature than in this field :/ Do you think (and if so, why) that static testing is a good and justifiable term or should we stick to testing and static checks/analysis?

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  • Slideshows in elastic or fluid layouts?

    - by aendrew
    Hi folks, I'm building a new WordPress TwentyTen child theme using the ElastiCSS framework ( http://elasticss.com/ ) and am trying to figure out the best way of using some sort of dynamic content slideshow. What is the best way to implement a slideshow in a fluid or elastic layout such that it remains proportional to the other items in the content area? Should I even bother trying to obtain that? Or should I use like four different sizes in conjunction with something like the Less framework ( http://lessframework.com/ )? Thanks! (BTW, I've posted here because this was more of a "what's the best option" question than a "How do I program that?" question. If you think it would be more appropriate on SO, please move it there.)

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  • Methods of Geotargeting and optimising for location

    - by Switchfire
    This is somewhat an SEO question and somewhat a general web developer question. Our company website is pretty awful, I'm currently redesigning the new one, the problem is they have a directory called regions, which contains page for around 200 different locations around the country, all stuffed to the brim with keywords and useless things. Some of these pages work and the traffic's good enough to keep a few of them. Apart from creating a page for everyone again, is there another way of targeting all these locations without having to create a new page for each or is the a more dynamic way to do it? Any ideas or suggestions?

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  • Cyclic Dependencies.

    - by PhilCK
    Are cyclic dependencies a common thing in games dev? I ask as I keep getting into situation where I'm using and have been told more than once that they should be avoided. I am wondering if this is just a what people say as a general rule of thumb in the software development business. and that the nature of game programming produces such dependencies. // Foo #include <Bar.hpp> class Foo { bar& m_bar; }; and // Bar class Foo; class Bar { Foo* m_foo; }; I do this alot in Ruby, but dynamic languages are more forgiving in this instance, where as static ones, not so much.

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  • Sales & Operations Planning in the Cloud (Value Chain Planning) with JD Edwards

    - by Hartmut Wiese
    AVATA, a US based Oracle Partner with the EMEA Headquarter in Germany is offering a pre-integrated, cloud based integration with JD Edwards. It is a Sales & Operations Planning hub that enables companies to seamlessly plan across the entire organization via a dynamic, continuous and collaborative web-based Sales and Operations Planning process. There is a datasheet uploaded to the EMEA JD Edwards Partner Community workspace here which explains options and benefits and has contact details included as well. You need to be a member of this Community to access the workspace. Please register here.

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  • Date Compare Validator Control ASP.NET

    - by Sahanr
    Compare two input dates to avoid invalid dates. In this example I have created two textboxes and namded as "TextBoxSeminarDate" and "TextBoxBookingDeadline". Booking deadline date must be before date to the Seminar date. Therefore I used Operator as "LesThanEqual". I have validated "TextBoxBookingDeadline" value comparing with the "TextBoxSeminarDate" value as follow.   <asp:CompareValidator ID="CompareValidatorBookingDeadline" runat="server" ControlToCompare="TextBoxSeminarDate" ControlToValidate="TextBoxBookingDeadline" Display="Dynamic" ErrorMessage="Please check the seminar date and select appropriate date for booking deadline" Operator="LessThanEqual" Type="Date"  ValueToCompare="<%= TextBoxSeminarDate.Text.ToShortString() %>">*</asp:CompareValidator> The important thing is "ValueToCompare" property of the compare validator. Here I have assined it to the value of the TextboxSeminarDate and then compered it with the booking deadline date.  

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  • website not available outside

    - by Keshav Nair
    I am new to ubuntu server and i have installed ubuntu server on a vm and installed LAMP etc but my problem is that my website is not visible outside. i have port triggering and added port 21,22 and 80. i really don't know what am doing, i am totally lost! I have a dynamic ip but i can access the server through 192.168.25.1 no matter how many times i restart the modem and from my public ip. I get redirected to my router settings what should i do??

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  • How can I host a website on a dynamically-assigned IP address?

    - by nick
    I recently upgraded my internet to the point that it is much faster and more reliable than my current webhost. I would like to move my current domain to be hosted at home, but my IP address is dynamic. As far as I know, I only get a new IP when I restart my modem and or router (which is almost never) or when cable one (my ISP) pushes out a firmware update (rarely). There are a few ways I can see doing this: Convince my ISP to give me a static IP Assign my router my current IP to force a static IP (which might work?) Set my DNS record to my current IP address and update it on the rare occasions that it changes. Obviously I'm hoping that the first one works, but I don't want to pay a lot of extra money (if that's what it takes) to get a static IP address. Which of these options will work most reliably?

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  • Internet Good but update manager not good

    - by Raja
    I am using Ubuntu 12.04 . I am doing Internet with a USB Modem of 236kbps . My issue is , If i am accessing webpage through browser its good but if i am doing sudo apt-get update through terminal , its not responding & its just hanging there .I am unable to get whats my issue . help me to solve this . one more thing , i am unable to change my dns also . raja@badfox:~$ cat /etc/resolv.conf # Dynamic resolv.conf(5) file for glibc resolver(3) generated by resolvconf(8) # DO NOT EDIT THIS FILE BY HAND -- YOUR CHANGES WILL BE OVERWRITTEN nameserver 220.226.100.40 nameserver 220.226.6.104 nameserver 127.0.0.1 I wanna replace them to dns ip's linked here http://www.cyberciti.biz/faq/free-dns-server/ see the picture to have some idea about my issue .

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  • What is the difference between Java 6 and PHP 5.4? [closed]

    - by Mashael
    First of all, let me explain the matter. I'm in a class where we learn Java 6 OOP fundamentals. However, my goal is to learn PHP (the last version) next. So, my question: Is there a big difference between PHP and Java 6 in OOP concepts? Meaning that after I finish the OOP class in Java will I find a lot of things that need to be learned in PHP regarding OOP? Update: *My goal of learning PHP next is to build dynamic sites* (I'm not sure of other options) and to follow OOP.

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  • creating the nodes for path finding during run time - more like path making and more

    - by bigbadbabybear
    i'm making my 1st game. i'm using javascript as i currently want to learn to make games without needing to learn another language but this is more of a general game dev question its a 2d turn-based tile/grid game. you can check it here http://www.patinterotest.tk/ it creates a movable area when you hover a player and it implements the A* algo for moving the player. The Problem: i want to make the 'dynamic movable area creation' already implement a limited number of steps for a player. The Questions: what is a good way to do this? is there another algorithm to use for this? the A* algorithm needs a start and destination, with what i want to do i don't have a destination or should i just limit the iteration of the A* algo to the steps variable? hopefully you understand the problem & questions easily

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  • Drawing simple geometric figures with DrawUserPrimitives?

    - by Navy Seal
    I'm trying to draw a simple triangle based on an array of vertex. I've been searching for a tutorial and I found a simple example on riemers but I couldn't get it to work. I think it was made for XNA 3 and it seems there were some changes to XNA 4? Using this example: http://www.riemers.net/eng/Tutorials/XNA/Csharp/Series1/The_first_triangle.php I get this error: Additional information: The current vertex declaration does not include all the elements required by the current vertex shader. TextureCoordinate0 is missing. I'm not english so I'm having some trouble to understand everything. For what I understand error is confusing because I'm trying to draw a triangle color based and not texture based and it shouldn't need a texture. Also I saw some articles about dynamic shadows and lights and I would like to know if this is the kind of code used to do it with some tweaks like culling because I'm wondering if its heavy code for performance in real time.

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  • Installing old Loki games on 12.04 64-bit results in no audio

    - by FlabbergastedPickle
    All, Here's an interesting problem. I followed instructions provided online for installing Loki Games' Heroes of Might and Magic 3 (see http://www.swanson.ukfsn.org/loki/ and http://wtanaka.com/node/7641) and got it installed and patched to the latest version. However, every time I start it regardless whether the pulseaudio is running, I get the following error: LD_LIBRARY_PATH=/usr/local/lib/Loki_Compat/ /usr/local/lib/Loki_Compat/ld-linux.so.2 /usr/local/games/Heroes3/heroes3.dynamic ALSA lib conf.c:3314:(snd_config_hooks_call) Cannot open shared library libasound_module_conf_pulse.so ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM default Couldn't open audio: My first soundcard is HDMI output and my second one is the actual soundcard (HP DM1 running 12.04 64-bit with latest updates). I did set up /etc/asound.conf as follows: asound.conf pcm.!default { type hw card 1 } ctl.!default { type hw card 1 } So, the default soundcard should work ok. Between Shadowgrounds that also stopped working and this it appears a there may be some unfinished business/regressions in 32-bit support on 64-bit systems in 12.04. Any thoughts?

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