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• Solaris TCP/IP performance tuning

  - by Andy Faibishenko

  I am trying to tune a high message traffic system running on Solaris. The architecture is a large number (600) of clients which connect via TCP to a big Solaris server and then send/receive relatively small messages (.5 to 1K payload) at high rates. The goal is to minimize the latency of each message processed. I suspect that the TCP stack of the server is getting overwhelmed by all the traffic. What are some commands/metrics that I can use to confirm this, and in case this is true, what is the best way to alleviate this bottleneck? PS I posted this on StackOverflow originally. One person suggested snoop and dtrace. dtrace seems pretty general - are there any additional pointers on how to use it to diagnose TCP issues?

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• Various problems with software raid1 array built with Samsung 840 Pro SSDs

  - by Andy B

  I am bringing to ServerFault a problem that is tormenting me for 6+ months. I have a CentOS 6 (64bit) server with an md software raid-1 array with 2 x Samsung 840 Pro SSDs (512GB). Problems: Serious write speed problems: root [~]# time dd if=arch.tar.gz of=test4 bs=2M oflag=sync 146+1 records in 146+1 records out 307191761 bytes (307 MB) copied, 23.6788 s, 13.0 MB/s real 0m23.680s user 0m0.000s sys 0m0.932s When doing the above (or any other larger copy) the load spikes to unbelievable values (even over 100) going up from ~ 1. When doing the above I've also noticed very weird iostat results: Device: rrqm/s wrqm/s r/s w/s rsec/s wsec/s avgrq-sz avgqu-sz await svctm %util sda 0.00 1589.50 0.00 54.00 0.00 13148.00 243.48 0.60 11.17 0.46 2.50 sdb 0.00 1627.50 0.00 16.50 0.00 9524.00 577.21 144.25 1439.33 60.61 100.00 md1 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 md2 0.00 0.00 0.00 1602.00 0.00 12816.00 8.00 0.00 0.00 0.00 0.00 md0 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 And it keeps it this way until it actually writes the file to the device (out from swap/cache/memory). The problem is that the second SSD in the array has svctm and await roughly 100 times larger than the second. For some reason the wear is different between the 2 members of the array root [~]# smartctl --attributes /dev/sda | grep -i wear 177 Wear_Leveling_Count 0x0013 094% 094 000 Pre-fail Always - 180 root [~]# smartctl --attributes /dev/sdb | grep -i wear 177 Wear_Leveling_Count 0x0013 070% 070 000 Pre-fail Always - 1005 The first SSD has a wear of 6% while the second SSD has a wear of 30%!! It's like the second SSD in the array works at least 5 times as hard as the first one as proven by the first iteration of iostat (the averages since reboot): Device: rrqm/s wrqm/s r/s w/s rsec/s wsec/s avgrq-sz avgqu-sz await svctm %util sda 10.44 51.06 790.39 125.41 8803.98 1633.11 11.40 0.33 0.37 0.06 5.64 sdb 9.53 58.35 322.37 118.11 4835.59 1633.11 14.69 0.33 0.76 0.29 12.97 md1 0.00 0.00 1.88 1.33 15.07 10.68 8.00 0.00 0.00 0.00 0.00 md2 0.00 0.00 1109.02 173.12 10881.59 1620.39 9.75 0.00 0.00 0.00 0.00 md0 0.00 0.00 0.41 0.01 3.10 0.02 7.42 0.00 0.00 0.00 0.00 What I've tried: I've updated the firmware to DXM05B0Q (following reports of dramatic improvements for 840Ps after this update). I have looked for "hard resetting link" in dmesg to check for cable/backplane issues but nothing. I have checked the alignment and I believe they are aligned correctly (1MB boundary, listing below) I have checked /proc/mdstat and the array is Optimal (second listing below). root [~]# fdisk -ul /dev/sda Disk /dev/sda: 512.1 GB, 512110190592 bytes 255 heads, 63 sectors/track, 62260 cylinders, total 1000215216 sectors Units = sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x00026d59 Device Boot Start End Blocks Id System /dev/sda1 2048 4196351 2097152 fd Linux raid autodetect Partition 1 does not end on cylinder boundary. /dev/sda2 * 4196352 4605951 204800 fd Linux raid autodetect Partition 2 does not end on cylinder boundary. /dev/sda3 4605952 814106623 404750336 fd Linux raid autodetect root [~]# fdisk -ul /dev/sdb Disk /dev/sdb: 512.1 GB, 512110190592 bytes 255 heads, 63 sectors/track, 62260 cylinders, total 1000215216 sectors Units = sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x0003dede Device Boot Start End Blocks Id System /dev/sdb1 2048 4196351 2097152 fd Linux raid autodetect Partition 1 does not end on cylinder boundary. /dev/sdb2 * 4196352 4605951 204800 fd Linux raid autodetect Partition 2 does not end on cylinder boundary. /dev/sdb3 4605952 814106623 404750336 fd Linux raid autodetect /proc/mdstat root # cat /proc/mdstat Personalities : [raid1] md0 : active raid1 sdb2[1] sda2[0] 204736 blocks super 1.0 [2/2] [UU] md2 : active raid1 sdb3[1] sda3[0] 404750144 blocks super 1.0 [2/2] [UU] md1 : active raid1 sdb1[1] sda1[0] 2096064 blocks super 1.1 [2/2] [UU] unused devices: Running a read test with hdparm root [~]# hdparm -t /dev/sda /dev/sda: Timing buffered disk reads: 664 MB in 3.00 seconds = 221.33 MB/sec root [~]# hdparm -t /dev/sdb /dev/sdb: Timing buffered disk reads: 288 MB in 3.01 seconds = 95.77 MB/sec But look what happens if I add --direct root [~]# hdparm --direct -t /dev/sda /dev/sda: Timing O_DIRECT disk reads: 788 MB in 3.01 seconds = 262.08 MB/sec root [~]# hdparm --direct -t /dev/sdb /dev/sdb: Timing O_DIRECT disk reads: 534 MB in 3.02 seconds = 176.90 MB/sec Both tests increase but /dev/sdb doubles while /dev/sda increases maybe 20%. I just don't know what to make of this. As suggested by Mr. Wagner I've done another read test with dd this time and it confirms the hdparm test: root [/home2]# dd if=/dev/sda of=/dev/null bs=1G count=10 10+0 records in 10+0 records out 10737418240 bytes (11 GB) copied, 38.0855 s, 282 MB/s root [/home2]# dd if=/dev/sdb of=/dev/null bs=1G count=10 10+0 records in 10+0 records out 10737418240 bytes (11 GB) copied, 115.24 s, 93.2 MB/s So sda is 3 times faster than sdb. Or maybe sdb is doing also something else besides what sda does. Is there some way to find out if sdb is doing more than what sda does? UPDATE Again, as suggested by Mr. Wagner, I have swapped the 2 SSDs. And as he thought it would happen, the problem moved from sdb to sda. So I guess I'll RMA one of the SSDs. I wonder if the cage might be problematic. What is wrong with this array? Please help!

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• Chrome OS is missing or damaged

  - by Ken

  My Google Chrome CR-48 started flaking out/rebooting and finally this message.  This post solved the problem quite easily. http://cr-48.wikispaces.com/Reseat+SSD+Cable Two hints: 1) you need to pull off the rubber feet to get at some screws. 2) the real problem is the little white clip under the cable.  Don’t worry about reseating anything, Just push the cable back on and the little white clip back up to snap in place and hold the cable.

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• Create account for service

  - by Andy

  I am configuring a new server. The server is running Hudson that is going to copy some files from this server to another. The other server is a virtual machine. Both running Windows Server 2012. Hudson is started on server A with log on as "Local System". When I come to the copy phase it says "Access denied". Changing the log on to "Administrator" works. However, I guess this is bad. I do not have much experience with user management. I tried to create a own hudson account on both servers A and B. I tried to log on as hudson account in the service-management but it doesn't start. How would you create an account for this particular service that has access to the shared folder on server B and can be used to start the service on server A? I guess I need two accounts with same username and password on server A and server B? The folder on Server B is shared with everyone and the guest account is enabled.

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• Windows 8 Fails to install with corrupted graphics

  - by Andy

  I am trying to install Windows 8 Pro Upgrade via the download method on an older PC (07-08). It is a Dell Dimension E521 but it has been upgraded with a 3.0 Ghz Dual Core AMD Processor, 120 GB SSD, and 4 GB of RAM. The Windows 8 upgrade assistant did not detect any issues or concerns with upgrading other than I don't have DVD software installed. The system install Windows 8 but on the first boot, corrupt graphics are present. Eventually, the monitor will go into sleep mode and then roll back to Windows 7 Pro X64 which runs fine. I wouldn't be upset over not being able to install Windows 8, but I already paid for the software since I thought there would be no issues upgrading. The Graphics card in the system is the Geforce 7300LE and it has the latest NVidia drivers for Windows 7 loaded. I saw this solution which is similar to my problem: Corrupt graphics during Windows 8 installation However, I have downloaded Windows 8 and I am not sure how to go about modifying the install that resides somewhere on the hard drive. Thanks in advance for any assistance.

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• Map a drive to root of a server (\\sever) in Vista

  - by Andy T

  Hi, In Win XP, I can very easily map a network drive to the root of my NAS server. I browse to it in Explorer (\192.168.1.70), choose "Map Network Drive", choose the drive letter, done. In Vista, this does not seem possible. I have to go "Map Network Drive" from 'Computer', then enter the address, but it will only let me map to specific shares (sub-folders off of the server root) and NOT to the server root share. Since my NAS has built-in shares (music, photo, video, etc.) then I would have to have drive letters for all of these, which I absolutely don't want. Can anyone tell me - how come I can easily map to the server root from XP, but not in Vista? Is there something fundamentally different in the networking across the two OS's? Or do I just need to do things a different way? Hope someone can help. Thanks, AT

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• How to prevent asymmetric routing with multiple eBGP routers?

  - by Andy Shinn

  I have 2 routers announcing a /22 subnet to different providers (one providers connects to each of the 2 routers). I have split the /22 in two /23 to announce one /23 on each of the routers plus the /22 (the providers will take the more specific route). This allows me to fail over and keep traffic inside the /23 in and out the same provider. What are other ways in which I could announce just the /22 with both routers and have packets from servers on the network behind the routers go back out the same router in which they came in from? EDIT: The main problem I come across, which end users and clients complain about the most, is that the least hop route is sometimes not the "optimal" route. In my case, I know that Provider B may have better latency to X nation. But when packets come in from provider B, they may go out Provider A or provider B. The reverse is also true. If I send a packet to X nation out provider A, even though it may have more hops back, the packet will likely come in from Provider B (which may have higher latency, packet loss, etc. to this nation)

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• How to set up a DNS name server to always resolve to a constant IP address for every request

  - by Andy Higgins

  I am looking for a simple DNS name server set up to always return the same IP address no matter what the request is. The reason for this is we are a domain registrar and when a domain is first registered we need it to have valid name servers (and don't want to have to first create name server records before registering a domain). We will then subsequently change the name server records after the domain has been registered. I assume this is possible to do with bind but was wondering if there might be a simpler solution available using one of the more light weight name servers out there? Any suggestions on how to accomplish this in a simple manner will be appreciated.

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• How do I count the times each number appears in columns of numbers?

  - by Andy C.

  I am sure this must be easy, but I am inexperienced. About the best way to think of my problem is to think of it as trying to sort and then count lottery numbers. To stay simple, let's do a Pick 3 game. Let's look at 10 drawings. I would split each drawn number into a separate column: DATE BALL#1 BALL#2 BALL#3 3/1 1 3 5 3/2 3 7 8 3/3 2 2 1 3/4 5 7 6 3/5 2 3 1 3/6 0 5 9 3/7 3 7 0 3/8 6 8 4 3/9 2 4 3 3/10 7 1 2 I would like to be able to build formulas into cells that would tell me how many times each number appeared overall, and how many times each number appeared in the position it occurred. Like this (using the above example): Number Overall Count Ball#1 Count Ball#2 Count Ball#3 Count 0 2 1 0 1 1 4 1 1 2 (That is, The number zero appears twice overall, and came up once as the first number drawn; zero times as the middle ball; and once as the third ball. Likewise, the number 1 was drawn four times in our 10-day period. It was the first ball once, the second ball once and the third ball twice.) And so on. All help appreciated. I have access to Excel and Microsoft Works, or of course if there is a Google Docs way to handle this All thanks for any help.

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• How to suppress "Not collecting exported resources without storeconfigs"?

  - by Andy Shinn

  I'm getting the following in my Puppet master syslog over and over: Sep 27 11:52:05 puppet1 puppet-master: Not collecting exported resources without storeconfigs Sep 27 11:52:06 puppet1 puppet-master: Not collecting exported resources without storeconfigs Sep 27 11:52:06 puppet1 puppet-master: Not collecting exported resources without storeconfigs I'm not actually using storeconfigs: [ashinn@puppet1 ~]$ cat /etc/puppet/puppet.conf [agent] server = puppet.mydomain.com environment = production report = true [main] logdir = /var/log/puppet vardir = /var/lib/puppet ssldir = /var/lib/puppet/ssl rundir = /var/run/puppet factpath = $vardir/lib/facter pluginsync = true certname = puppet1.mydomain.com [master] modulepath = $confdir/environments/$environment/modules manifest = $confdir/environments/$environment/manifests/site.pp templatedir = $confdir/templates autosign = $confdir/autosign.conf ssl_client_header = SSL_CLIENT_S_DN ssl_client_verify_header = SSL_CLIENT_VERIFY report = true reports = hipchat Any way I can suppress these messages? What do they actually come from?

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• USB Hub powers down in sleep mode on Win 7 64

  - by Andy B

  This question has been asked before but not answered. I would like the USB hub to remain on in sleep so I can wake up the laptop from an external keyboard and mouse. I have set all the device drivers by unchecking allow this device to be powered down and disabled selective suspend in control panel but the hub still powers down. If I plug a keyboard or mouse directly in to the PC they remain powered and wake the computer its only when they are connected through the hub there is a problem. I have another PC running Win 7 32. If I set this up in exactly the same way the hub remains powered in sleep. Both PC's are Toshiba Satellites with multi-core celerons but one runs Win 7 32 the other Win 7 64. BIOS settings are the same. Any help would be appreciated even confirmation that this is a feature of Win 7 64.

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• Linux /proc/pid/status on Windows?

  - by Andy

  I use /proc/pid/status on Linux to find out the memory usage and process status. Is it possible to do the same thing on Windows?

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• Attending my first software conference - any tips before I go? [closed]

  - by Paul Weber

  My nice employer allowed me to visit a software conference in June (International PHP Conference, for those who care). Wanting to make the most of it, I would ask the more experienced conference goers in here to give me some tips on what I could do to maximize my learning experience on the conference, and to reduce beginner mistakes. Sorry that this question is a little ambiguous, but I think it's best to keep it a little bit more open, so I can get a wide range of Ideas, and it will be of more use to further people seeking for an answer.

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• Why can't I index a SUBST'd drive in Windows7?

  - by Andy

  I've got a SUBST for a folder to drive letter P: I have noticed that exploring these folders from P: is now INCREDIBLY slow, taking up to a minute sometimes to show files. I'm showing them as general files and not thumbnails, so it's not that. Looking at the original folder in explorer is lightning fast. I've checked the indexing options and indeed the folder where my files are stored is checked as indexed. I can see my P: drive in the list, but clicking on the checkbox won't do anything. It's not even checkable. Does anyone have any clues as to how I can fix this? (Running Windows 7 just to be clear).

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• How can I set up a dual-site Storage Daemon in Bacula (mirror the backup)

  - by Andy

  On site A, I have sucessfully set up a bacula director on one host, several File Daemons on the hosts I want to backup, and finally one Storage Daemon where the backup actually is stored. If disaster struck the building Site A, I want a second Storage Daemon on another site, Site B. The Filesets, Director etc would be the same, except the jobs will be stored on the other Storage Daemon as well. Are there any best practises on this?

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• Nginx 'if' statement in http context?

  - by andy

  I want to set a variable in the http context of nginx so it applies to all my servers. However, 'if' is only supported in server & location. How can I set a variable in the http context so it will affect all servers? Might the lua module be able to help with this (although I'd rather have a pure nginx solution). If so, please provide an example. I just want to set the following variable so it applies to all servers: # only allow gzip encoding. For all other cases, use identity (uncompressed) if ($http_accept_encoding ~* "gzip") { set $sanitised_accept_encoding "gzip"; } if ($http_accept_encoding != "gzip") { set $sanitised_accept_encoding ""; }

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• Invalid command 'VirtualDocumentRoot'

  - by andy

  I'm unsure as to why I'm getting the following error when apache is rebooted: Invalid command 'VirtualDocumentRoot', perhaps misspelled or defined by a module not included in the server configuration Action 'start' failed. The snippet it is referring to is this: <VirtualHost *:80> ServerAdmin [email protected] VirtualDocumentRoot /local/www/staging/%1 ServerAlias *.staging.mydomain.com </VirtualHost> I assumed it was a misspelling as it said, but it was copied directly from another server of mine. It works perfect there. Any ideas?

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• How to safely send newsletters on VPS (SMTP) w/ non-hosted domain as "From" email?

  - by Andy M

  Greetings, I'm trying to understand the safest way to use SMTP. I'm considering purchasing a second virtual server mainly for email sending, on which I will set up PHPlist (a free open-source mailing program), so we have the freedom to send unlimited newsletters (...well, 10,000 per day at least, which requires a VPS rather than shared hosting). Here's my current setup with a paid mass-mailing software: I have a website - let's call it MyHostedDomain.org. I send newsletters with the From / Reply To address as [email protected], which isn't being hosting by me but I have access to the email account. Can I more or less safely set this up with an SMTP server on a VPS? i.e. send messages using [email protected] as the visible address, but having it all go through my VPS SMTP? I cannot authenticate it, right? Is this too risky a practice? Is my only hope to use an address with a domain on the VPS, i.e. [email protected]? I already have a Reverse DNS record for the domain hosted on my current VPS. I also see other suggestions, like SenderID and DKIM. But with all these things combined, will this still work? I don't want to get blacklisted, but the good thing is this is a somewhat private list, and users opt-in to subscribe. So it's a self-made audience. (If it makes you feel better, this is related to a non-profit activity, not some marketing scam...it's for a good cause, I assure you!)

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• monitoring TCP/IP performance on Solaris

  - by Andy Faibishenko

  I am trying to tune a high message traffic system running on Solaris. The architecture is a large number (600) of clients which connect via TCP to a big Solaris server and then send/receive relatively small messages (.5 to 1K payload) at high rates. The goal is to minimize the latency of each message processed. I suspect that the TCP stack of the server is getting overwhelmed by all the traffic. What are some commands/metrics that I can use to confirm this, and in case this is true, what is the best way to alleviate this bottleneck?

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• how to install OpenSSL in windows 7 and also how to check, its enabled or not?

  - by Andy

  how to install OpenSSL in windows 7 and also how to check, its enabled or not? I currently run php through the command line locally not on a server. Thanks I recently installed php 5.2.17 I ran a program which connect with a https server and I got the following error Notice: file_get_contents(): Unable to find the wrapper "https" - did you forget to enable it when you configured PHP? in C:\java\newsweaver-api-v2\simple\list- tags.php on line 30 I added extension=php_openssl.dll to php.ini but I'm wondering is openssl native to php 5.2.17 or do I need to download an extntion. Thanks

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• Win 7 Remote Desktop connection failure when already logged in.

  - by Andy E

  I have a bit of a strange problem, magnified recently by my broadband dropouts. I wasn't sure whether to post this on SU or SF, so I thought I'd start here as more users would be likely to know what the problem is. In short, when I try and connect to my server (Windows Server 2008) from my laptop running Windows 7, I can only connect if my remote account was previously logged out. If I'm still logged in I get the error message: Windows cannot connect to the remote server. No explanation or anything. If my IP address is the same, I don't have this problem. If I boot up Windows XP Mode and run XP's remote desktop connection it works just fine -- I think the difference there is it takes me to the remote server's logon screen. With Win 7 RDC you never see the logon screen, it asks you for credentials before entering full screen mode. The real problem is that I'm having random broadband dropouts and my IP isn't static. If I logon via Win XP RDC, log out and then run Win 7 RDC then it works fine. I realize I can just use Win XP's RDC for now, but I don't really like keeping XP Mode open if I can help it. Does anyone know a way around this problem? Maybe forcing Win 7 RDC to go to the logon screen, or changing some server-side settings to work around the IP address issue?

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• Google Apps Question

  - by Andy

  I was recently hacked by a person I know who I happened to make an account using my hacked email. I was wondering how I can close off Google Apps without logging in. (I have FTP and such, and I deleted the nameservs already)

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• Checking timeouts made more readable

  - by Markus

  I have several situations where I need to control timeouts in a technical application. Either in a loop or as a simple check. Of course – handling this is really easy, but none of these is looking cute. To clarify, here is some C# (Pseudo) code: private DateTime girlWentIntoBathroom; girlWentIntoBathroom = DateTime.Now; do { // do something } while (girlWentIntoBathroom.AddSeconds(10) > DateTime.Now); or if (girlWentIntoBathroom.AddSeconds(10) > DateTime.Now) MessageBox.Show("Wait a little longer"); else MessageBox.Show("Knock louder"); Now I was inspired by something a saw in Ruby on StackOverflow: Now I’m wondering if this construct can be made more readable using extension methods. My goal is something that can be read like “If girlWentIntoBathroom is more than 10 seconds ago” 1st attempt if (girlWentIntoBathroom > (10).Seconds().Ago()) MessageBox.Show("Wait a little longer"); else MessageBox.Show("Knock louder"); So I wrote an extension for integer that converts the integer into a TimeSpan public static TimeSpan Seconds(this int amount) { return new TimeSpan(0, 0, amount); } After that, I wrote an extension for TimeSpan like this: public static DateTime Ago(this TimeSpan diff) { return DateTime.Now.Add(-diff); } This works fine so far, but has a great disadvantage. The logic is inverted! Since girlWentIntoBathroom is a timestamp in the past, the right side of the equation needs to count backwards: impossible. Just inverting the equation is no solution, because it will invert the read sentence as well. 2nd attempt So I tried something new: if (girlWentIntoBathroom.IsMoreThan(10).SecondsAgo()) MessageBox.Show("Knock louder"); else MessageBox.Show("Wait a little longer"); IsMoreThan() needs to transport the past timestamp as well as the span for the extension SecondsAgo(). It could be: public static DateWithIntegerSpan IsMoreThan(this DateTime baseTime, int span) { return new DateWithIntegerSpan() { Date = baseTime, Span = span }; } Where DateWithIntegerSpan is simply: public class DateWithIntegerSpan { public DateTime Date {get; set;} public int Span { get; set; } } And SecondsAgo() is public static bool SecondsAgo(this DateWithIntegerSpan dateAndSpan) { return dateAndSpan.Date.Add(new TimeSpan(0, 0, dateAndSpan.Span)) < DateTime.Now; } Using this approach, the English sentence matches the expected behavior. But the disadvantage is, that I need a helping class (DateWithIntegerSpan). Has anyone an idea to make checking timeouts look more cute and closer to a readable sentence? Am I a little too insane thinking about something minor like this?

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• Load testing nginx inside AWS

  - by andy

  I'm trying to load test nginx running on AWS. I need to try to optimise it to handle 1Gbps of inbound traffic. Currently I've got it to peak at 85Mbit/s by running nginx on an m1.large with 4 other machines hitting it by using ab with -i (for head requests) -k (keepalives) -r (ignore failed requests) -n 500000 -c 20000. I'm struggling to generate more than 85 Mbit/s traffic from 4 machines, yet when I do scp a large file I get nearly 0.25Gbit/s of traffic going over the network. Are there any tools or approaches that I could use to load test nginx that might generate more load? I'm only interested in inbound traffic, so perhaps a DoS tool could help if it chucks away responses? I'm hitting a very small (40 byte) static asset, and have peaked at handling 50K concurrent connections and getting 25k reqs/s when just using a single load generator machine.

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• Lotus Notes won't open a hyperlink/uri in a browser!

  - by Andy O

  I'm still new to Lotus, but I have LN 8.0.2, and have it set up to open hyperlinks "using the browser i have set as the default for this operating system" which in my case is Firefox 3.6.13. If I try to select "use the browser embedded in this client" then it just forgets it after I click save (ie if i go back into preferences it's reset to the default for this operating system option) Windows XP SP 3. Whenever I click on a link in an email...memo... then it does nothing and flashes an underscore underneath it. It's so basic and so annoying there must be something I'm missing. Any help please!

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