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  • CRM Evolution 2014: Mediocrity is the New Horrible in Customer Service

    - by Tuula Fai
    "Mediocrity is the new horrible in customer service," Blair McHaney, Gold's Gym Almost everyone knows that customers' expectations have risen. But, after listening to two days of presentations at CRM Evolution, I think it’s more accurate to say that customers' expectations have skyrocketed. Fortunately, most companies have gotten the message and are taking their customer service to a higher level. For those who've been hesitant to 'boldly go where their customer service organization has not gone before,' take heart. I’ve got some statistics that will encourage you to take those first few steps. Why should I change? By engaging customers online, ancestry.com achieved a 99.5% customer satisfaction score (CSAT) while improving retention and saving millions on greater efficiency, including a 38%-50% drop in inbound calls and emails.1 By empowering employees to delight customers, Gold’s Gym achieved a 77.5% Net Promoter Score (NPS) and 22% customer churn rate. No small feat when you consider the industry averages are 40% NPS and 45% churn.2 By adapting quickly to social media, brands like Verizon have benefited from social community members spending 2.5x-10x more than average customers.3 ‘The fierce urgency of now’ is upon us in customer service. You can take your customer service to a higher level! To find out more, click here CRM Evolution Customer Service Experience Footnotes: 1. Arvindh Balakrishnan, Is Your Customer Service Modern?2. Blair McHaney, Wire Your Organization with Customer Feedback3. Becky Carroll, The Power of Communities for Improving the Service Experience and Building Advocates

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  • Debugging Windows Service Timeout Error 1053

    - by Joe Mayo
    If you ever receive an Error 1053 for a timeout when starting a Windows Service you've written, the underlying problem might not have anything to do with a timeout.  Here's the error so you can compare it to what you're seeing: --------------------------- Services --------------------------- Windows could not start the Service1 service on Local Computer.   Error 1053: The service did not respond to the start or control request in a timely fashion. --------------------------- OK   --------------------------- Searching the Web for a solution to this error in your Windows Service will result in a lot of wasted time and advice that won't help.  Sometimes you might get lucky if your problem is exactly the same as someone else's, but this isn't always the case.  One of the solutions you'll see has to do with a known error on Windows Server 2003 that's fixed by a patch to the .NET Framework 1.1, which won't work.  As I write this blog post, I'm using the .NET Framework 4.0, which is a tad bit past that timeframe. Most likely, the basic problem is that your service is throwing an exception that you aren't handling.  To debug this, wrap your service initialization code in a try/catch block and log the exception, as shown below: using System; using System.Diagnostics; using System.ServiceProcess; namespace WindowsService { static class Program { static void Main() { try { ServiceBase[] ServicesToRun; ServicesToRun = new ServiceBase[] { new Service1() }; ServiceBase.Run(ServicesToRun); } catch (Exception ex) { EventLog.WriteEntry("Application", ex.ToString(), EventLogEntryType.Error); } } } } After you uninstall the old service, redeploy the service with modifications, and receive the same error message as above; look in the Event Viewer/Application logs.  You'll see what the real problem is, which is the underlying reason for the timeout. Joe

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  • nvidia driver problems after upgrading to 3.2.0-26 on Ubuntu 12.04 64bit

    - by Lev Levitsky
    After installing latest updates I can't set screen resolution higher than 1024x768; every time after the boot I get a message Could not apply the stored configuration for the monitors (Note: removing ~/.config/monitors.xml stopped the message, but not the problem) I can boot with 3.2.0-25 and the graphics look normal. Here's what I have in /var/log/apt/term.log (excerpt): Setting up linux-image-3.2.0-26-generic (3.2.0-26.41) ... Running depmod. update-initramfs: deferring update (hook will be called later) Examining /etc/kernel/postinst.d. run-parts: executing /etc/kernel/postinst.d/dkms 3.2.0-26-generic /boot/vmlinuz-3.2.0-26-generic Error! Problems with depmod detected. Automatically uninstalling this module. DKMS: Install Failed (depmod problems). Module rolled back to built state. run-parts: executing /etc/kernel/postinst.d/initramfs-tools 3.2.0-26-generic /boot/vmlinuz-3.2.0-26-generic update-initramfs: Generating /boot/initrd.img-3.2.0-26-generic run-parts: executing /etc/kernel/postinst.d/pm-utils 3.2.0-26-generic /boot/vmlinuz-3.2.0-26-generic run-parts: executing /etc/kernel/postinst.d/update-notifier 3.2.0-26-generic /boot/vmlinuz-3.2.0-26-generic run-parts: executing /etc/kernel/postinst.d/zz-update-grub 3.2.0-26-generic /boot/vmlinuz-3.2.0-26-generic Generating grub.cfg ... Found linux image: /boot/vmlinuz-3.2.0-26-generic Found initrd image: /boot/initrd.img-3.2.0-26-generic Found linux image: /boot/vmlinuz-3.2.0-25-generic Found initrd image: /boot/initrd.img-3.2.0-25-generic Found linux image: /boot/vmlinuz-3.2.0-24-generic Found initrd image: /boot/initrd.img-3.2.0-24-generic Found linux image: /boot/vmlinuz-3.2.0-23-generic Found initrd image: /boot/initrd.img-3.2.0-23-generic Found linux image: /boot/vmlinuz-3.0.0-17-generic Found initrd image: /boot/initrd.img-3.0.0-17-generic Found memtest86+ image: /boot/memtest86+.bin I went to "additional drivers" and saw some updates available there, but an attempt to install them failed, leaving the following in /var/log/jockey.log (long log, pasted here). The full log won't fit in the question, so I'm showing $ fgrep 'ERROR' /var/log/jockey.log 2012-06-30 17:29:57,897 WARNING: modinfo for module vmxnet failed: ERROR: modinfo: could not find module vmxnet 2012-06-30 17:29:57,937 WARNING: modinfo for module wl failed: ERROR: modinfo: could not find module wl 2012-06-30 17:29:58,072 WARNING: modinfo for module nvidia_96 failed: ERROR: modinfo: could not find module nvidia_96 2012-06-30 17:29:58,240 WARNING: modinfo for module nvidia_current failed: ERROR: modinfo: could not find module nvidia_current 2012-06-30 17:29:58,293 WARNING: modinfo for module nvidia_current_updates failed: ERROR: modinfo: could not find module nvidia_current_updates 2012-06-30 17:29:58,351 WARNING: modinfo for module nvidia_173_updates failed: ERROR: modinfo: could not find module nvidia_173_updates 2012-06-30 17:29:58,385 WARNING: modinfo for module nvidia_173 failed: ERROR: modinfo: could not find module nvidia_173 2012-06-30 17:29:58,420 WARNING: modinfo for module nvidia_96_updates failed: ERROR: modinfo: could not find module nvidia_96_updates 2012-06-30 17:29:58,455 WARNING: modinfo for module ath_pci failed: ERROR: modinfo: could not find module ath_pci 2012-06-30 17:29:58,478 WARNING: modinfo for module fglrx_updates failed: ERROR: modinfo: could not find module fglrx_updates 2012-06-30 17:29:58,531 WARNING: modinfo for module fglrx failed: ERROR: modinfo: could not find module fglrx 2012-06-30 17:29:58,588 WARNING: modinfo for module omapdrm_pvr failed: ERROR: modinfo: could not find module omapdrm_pvr 2012-06-30 17:29:59,537 WARNING: modinfo for module nvidia_current failed: ERROR: modinfo: could not find module nvidia_current 2012-06-30 17:29:59,613 WARNING: modinfo for module nvidia_173_updates failed: ERROR: modinfo: could not find module nvidia_173_updates 2012-06-30 17:29:59,686 WARNING: modinfo for module nvidia_173 failed: ERROR: modinfo: could not find module nvidia_173 2012-06-30 17:29:59,764 WARNING: modinfo for module nvidia_current_updates failed: ERROR: modinfo: could not find module nvidia_current_updates 2012-06-30 17:30:29,544 WARNING: modinfo for module nvidia_current_updates failed: ERROR: modinfo: could not find module nvidia_current_updates 2012-06-30 17:30:29,545 ERROR: XorgDriverHandler.enable(): package or module not installed, aborting I'm not sure if it's a bug, as the first log shows some errors. What can I try?

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  • Aberdeen 10/25 Webcast: Service Excellence and the Path to Business Transformation

    - by Charles Knapp
    The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer expectations, rapidly evolving technologies, increased competition, and increased compliance and regulatory mandates. Yet many organizations have embraced these challenges by investing in and transforming customer service to evolve, differentiate, and thrive under current constraints. What is their secret? Transforming Support Centers into Profit Centers According to the recent Aberdeen research report, “Service Excellence and the Path to Business Transformation”, service is now viewed as a strategic profit center at nearly 70% of organizations. As customers demand improved service, in terms of speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving better revenue and margin growth rates.  Don't miss this opportunity to learn how to transform to provide the next generation of service offerings. Click here to register now for the webcast and download a complimentary copy of this informative new research paper.

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  • Provide a user with service start/stop permissions

    - by slakr007
    I have a very basic domain that I use for development. I want to create a GPO that provides users in the Backup Operators group with start/stop permissions for two specific services on a specific server. I have read several articles about this, and they all indicate that this is very easy. Create a GPO, give the user start/stop permissions to the services under Computer Configuration Policies Windows Settings Security Settings System Services, and voila. Done. Not so much, but I have to be doing something wrong. My install is pretty much the default. The domain controller is in the Domain Controllers OU, the Backup Operators group is under Builtin, and I created a user called Backup under Users. I created a GPO and linked it to the Domain Controllers OU. In the GPO I give the Backup user permission to start/stop two specific services on the server. I forced an update with gpupdate. I used Group Policy Results to verify that my GPO is the winning GPO giving the user the permission to start/stop the two services. However, the user is still unable to start/stop the services. I attempted different loopback settings on the GPO to no avail. I'm sort of at a loss here.

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  • .Net 3.5 Windows Service hide WCF Service Host

    - by Melursus
    I got a Windows service installed on my development machine (that I made) and I want to interact with it. For a reason I don't know, each time I start the client, a WCF Service Host pop and said that the address is already in use ... which is true ... but how can I do to NOT start that Windows ? Is it because my two projects (server and client) are in the same solution ?

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  • Consuming WebSphere service from WCF client: Unable to create AxisService from ServiceEndpointAddres

    - by JohnIdol
    I am consuming (or trying to consume) a WebSphere service from a WCF client (service reference + bindings generated through svcutil). Connection seems to be established successfully but I am getting the following error: CWWSS7200E: Unable to create AxisService from ServiceEndpointAddress [address] Rings any bell? I am guessing the request format is somehow being rejected by the service, I am sniffing it with fiddler and it looks fine overall (can post if ppl think it could help). Found this article, but it doesn't seem to apply to my case. Any help appreciated!

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  • How to start a process from within a windows service

    - by BaBu
    I want to pop a browser with a given url from within a windows service. Like so: System.Diagnostics.Process.Start("http://www.venganza.org/"); Works fine when running in a console but not from within the service. No error messages, no exceptions, the Process.Start() command just seem to do nothing. It smells of some security issue, maybe something with the service properties and/or logon options? Annoying stuff this... Anybody? (Oh, and on windows 7/.NET framework 3.5.)

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  • Incomplete results with Turkish characters in Indexing Service

    - by Ishmaeel
    Finally I get to post my i's and I's as promised... I've found that MS Indexing Service returns incomplete results when searching for documents with Turkish content. It seems to choke especially regarding the (incorrectly-named) 4I problem. Apparently, MS has fixed this problem with a Windows 2000 http://support.microsoft.com/kb/325333 service pack, but the bug seems to be resurrected with Windows XP & 2003. Anybody uses Indexing Service in their line of work? Similar problems with other non-English locales? Any solutions?

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  • Problems with VBScript - RegRead when running as a service

    - by Brandon
    I am working on a script that runs under a custom installation utility, which is running as a service. To get the current user name the script executes this command: str_Acct_Name_Val = "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Logon User Name" str_Acct_Name = RegRead(str_Acct_Name_Val) When I run the script from the command prompt, it can read that value just fine (under an administrator account). When the value is attempted to be read with service/local system privileges, the read fails. What is the problem here? EDIT: Some additional information. When running as a service calling the current user name returns "SYSTEM" and my guess is that HKCU doesn't "exist" under the view of the SYSTEM, since there is technically no current user. There is a user logged in at the time, but not in the scope of the running script. Maybe there is somewhere in HKLM I could find the currently logged on user?

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  • Dynamically load .asmx web-service

    - by Tierney
    I have an .aspx page that can perform a number of functions. The type of function is determined at run-time depending on which button the user clicks. This makes makes a web-service call to an .asmx method. The web-service call returns html and javascript which then become part of the original page. This new content has javascript events attached to button clicks, data validation etc. In turn these events then call their own web-service methods in another .asmx file. The main page does not know about these other .asmx files when the page loads. So, is there any way of dynamically loading these .asmx files on demand?

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  • Debug C# Windows Service

    - by Goober
    Scenario I've got a windows service written in C#. I've read all the google threads on how to debug it, but I still can't get it to work. I've run "PathTo.NetFramework\InstallUtil.exe C:\MyService.exe"........It said the install was successful, however when I run "Services.msc", The service isn't displayed at all, anywhere. If I go into Task Manager, there is a process called "MyService.vshost.exe".....pretty sure that's not it, because it's a service, not a process........Any suggestions and/or help? Greatly appreciated. Other I'm running VS2008.

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  • Service Application too visible

    - by Tom
    Working on a service application in Delphi 5 that is intended to run on Windows XP - 7. Most of the application is coming together nicely, but I'm running into one issue. Part of this service application is a form that displays data occasionally (similar to the slider box Avast uses to let you know its updated). When the service shows the form, the form displays on the taskbar, but we don't want it to. Does anyone have any suggestions as to how to hide the form's button on the taksbar? None of the standard methods I've found for regular applications have worked so far. Thanks.

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  • .net - how to connect windows service with systray application

    - by razor
    I have a windows service that do something periodically. on user account runs systray application (written in C#) that communicate with windows service (thru .net remoting) and shows a status and some option to users. Everything works well beside that systray app uses 20-30MB of RAM ! it have to work in terminal environment, when 50 users login, only systray apps take 1GB of RAM ! and i don't have to add, that's wrong :) Is it possible to write .net systray application that will be small ? (1-2MB max?) or should I write it in c/c++? then, what kind of communication should I use between windows service (written in C#) and systray app ?

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  • WCF service reference stopped generating code for one project

    - by Mike Pateras
    I have references to two different WCF services in a project. I updated the reference for one of the services, and now no code is generated for it. The references.cs file just has the "this is genrated code" comment at the top. Updating that same service in other projects and updating the other service both work fine. It's only that one service reference in this one project that's causing the problem, and I'm getting no information from Visual Studio (it just says it failed to generate code and I should look at the other errors, which provide no information). If I uncheck the "reuse types in referenced assemblies", code is generated, but I don't want to have this one project be different from the others. I'd like to solve the problem. Re-checking the reuse type option produces an empty references.cs file, again. The collection type doesn't seem to matter, either. How can I diagnose and solve this problem?

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  • Trying to start a service on boot on Android

    - by Alex
    I've been trying to start a service when a device boots up on android, but I cannot get it to work. I've looked a number of links online but none of the code is working. Am I forgetting something? This is my code. Manifest <receiver android:name=".StartServiceAtBootReceiver" android:enabled="true" android:exported="false" android:label="StartServiceAtBootReceiver"> <intent-filter> <action android:name="android.intent.action._BOOT_COMPLETED"/> </intent-filter> </receiver> <service android:enabled="true" android:name="com.test.RunService"/> Receiver OnReceive public void onReceive(Context context, Intent intent) { if("android.intent.action.BOOT_COMPLETED".equals(intent.getAction())) { Intent serviceLauncher = new Intent(context, RunService.class); context.startService(serviceLauncher); Log.v("TEST", "Service loaded at start"); } } Thanks,

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  • How To: Call a web service from ajax

    - by Kolten
    I have a simple Web Service that send email and is called via: public bool SendMail(string format, string from, string to, string cc, string bcc, string subject, string body, string replyTo) I have never used ajax before, and find I need to call this service and pass form contents to it from a simple html page (I cannot use asp or asp.net unfortunately). Can I get a quick rundown of what is required? I have searched for simple examples, but find I am having difficulty understanding how to call it and pass the parameters required of the Web Service. Thanks all!

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  • grailsApplication not getting injected in a service , Grails 2.1.0

    - by vijay tyagi
    I have service in which i am accessing few configuration properties from grailsApplication I am injecting it like this class MyWebService{ def grailsApplication WebService webService = new WebService() def getProxy(url, flag){ return webService.getClient(url) } def getResponse(){ def proxy = getProxy(grailsApplication.config.grails.wsdlURL, true) def response = proxy.getItem(ItemType) return response } } When i call getProxy() method, i see this in tomcat logs No signature of method: org.example.MyWebService.getProxy() is applicable for argument types: (groovy.util.ConfigObject, java.lang.Boolean) values: [[:], true] Possible solutions: getProxy(), getProxy(java.lang.String, boolean), setProxy(java.lang.Object) which means grailsApplication is not getting injected into the service, is there any alternate way to access configuration object ? according to burtbeckwith's post configurationholder has been deprecated, can't think of anything else. Interestingly the very same service works fine in my local IDE(GGTS 3.1.0), that means locally grailsApplication is getting injected, but when i create a war to deploy to a standalone tomcat, it stops getting injected.

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  • With C# 3.0, how to write Interface based code with generic collection?

    - by Deecay
    I want to write code that is decouple and clean, and I know that by programming to an interface instead of the implementation, my code will be more flexible and extensible. So, instead of writing methods like: bool IsProductAvailable(ProductTypeA product); I write methods like: bool IsProductAvailable(IProduct product); As long as my products implement IProduct: class ProductTypeA : IProduct I should be OK. All is well until I start using generic collections. Since C# 3.0 doesn't support covariant and contravariant, even though both ProuctTypeA and ProductTypeB implements IProduct, you cannot put List in List. This is pretty troublesome because a lot of times I want to write something like: bool AreProductsAvailable(List<IProduct> products); So that I can check product avaialbility by writing: List<ProductA> productsArrived = GetDataFromDataabase(); bool result = AreProductsAvailable(productsArrived); And I want to write just one AreProductsAvailable() method that works with all IProduct collections. I know that C# 4.0 is going to support covariant and contravariant, but I also realize that there other libraries that seemed to have the problem solved. For instance, I was trying out ILOG Gantt the gantt chart control, and found that they have a lot of collection intefaces that looks like this: IActivityCollection ILinkCollection So it seems like their approach is wrapping the generic collection with an interface. So instead of "bool AreProductsAvailable(List products);", I can do: bool AreProductsAvailable(IProductCollection products); And then write some code so that IProductCollection takes whatever generic collection of IProduct, be it List or List. However, I don't know how to write an IProductCollection interface that does that "magic". :-< (ashame) .... Could someone shed me some light? This has been bugging me for so long, and I so wanted to do the "right thing". Well, thanks!

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  • Identity Propagation across Web and Web Service - 11g

    - by Prakash Yamuna
    I was on a customer call recently and this topic came up. In fact since this topic seems to come up fairly frequently - I thought I would describe the recommended model for doing SSO for Web Apps and then doing Identity Propagation across the Back end web services. The Image below shows a typical flow: Here is a more detailed drill down of what happens at each step of the flow (the number in red in the diagram maps to the description below of the behind the scenes processing that happens in the stack). [1] The Web App is protected with OAM and so the typical SSO scenario is applicable. The Web App URL is protected in OAM. The Web Gate intercepts the request from the Browser to the Web App - if there is an OAM (SSO) token - then the Web Gate validates the OAM token. If there is no SSO token - then the user is directed to the login page - user enters credentials, user is authenticated and OAM token is created for that browser session. [2] Once the Web Gate validates the OAM token - the token is propagated to the WLS Server where the Web App is running. You need to ensure that you have configured the OAM Identity Asserter in the Weblogic domain. If the OAM Identity Asserter is configured, this will end up creating a JAAS Subject. Details can be found at: http://docs.oracle.com/cd/E23943_01/doc.1111/e15478/webgate.htm#CACIAEDJ [3] The Web Service client (in the Web App) is secured with one of the OWSM SAML Client Policies. If secured in this fashion, the OWSM Agent creates a SAML Token from the JAAS Subject (created in [2] by the OAM Identity Asserter) and injects it into the SOAP message. Steps for securing a JEE JAX-WS Proxy Client using OWSM Policies are documented at: http://docs.oracle.com/cd/E23943_01/web.1111/b32511/attaching.htm#BABBHHHC Note: As shown in the diagram - instead of building a JEE Web App - you can also use WebCenter and build portlets. If you are using WebCenter then you can follow the same architecture. Only the steps for securing WebCenter Portlets with OWSM is different. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} http://docs.oracle.com/cd/E23943_01/webcenter.1111/e12405/wcadm_security_wss.htm#CIHEBAHB [4] The SOA Composite App is secured with OWSM SAML Service policy. OWSM Agent intercepts the incoming SOAP request and validates the SAML token and creates a JAAS Subject. [5] When the SOA Composite App tries to invoke the OSB Proxy Service, the SOA Composite App "Reference" is secured with OWSM SAML Client Policy. Here again OWSM Agent will create a new SAML Token from the JAAS Subject created in [4] by the OWSM Agent and inject it into the SOAP message. Steps for securing SOA Composite Apps (Service, Reference, Component) are documented at: Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} http://docs.oracle.com/cd/E23943_01/web.1111/b32511/attaching.htm#CEGDGIHD [6] When the request reaches the OSB Proxy Service, the Proxy Service is again secured with the OWSM SAML Token Service Policy. So the same steps are performed as in [4]. The end result is a JAAS Subject. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} [7] When OSB needs to invoke the Business App Web Service, it goes through the OSB Business Service. The OSB Business Service is secured with OWSM SAML Client Policy and step [5] is repeated. Steps for securing OSB Proxy Service and OSB Business Services are document at: http://docs.oracle.com/cd/E23943_01/admin.1111/e15867/proxy_services.htm#OSBAG1097[8] Finally when the message reaches the Business App Web Service, this service is protected by OWSM SAML Service policy and step [4] is repeated by the OWSM Agent. Steps for securing Weblogic Web Services, ADF Web Services, etc are documented at: http://docs.oracle.com/cd/E23943_01/web.1111/b32511/attaching.htm#CEGCJDIF In the above description for purposes of brevity - I have not described which OWSM SAML policies one should use; OWSM ships with a number of SAML policies, I briefly described some of the trade-offs involved with the various SAML policies here. The diagram above and the accompanying description of what is happening in each step of the flow - assumes you are using "SAML SV" or SAML Bearer" based policies without an STS.

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  • Earliest use of Comments as Semantically Meaningful Things in a Program?

    - by Alan Storm
    In certain corners of the PHP meta-programming world, it's become fashionable to use PHPDoc comments as a mechanism for providing semantically meaningful information to a program. That is, other code will parse the doc blocks and do something significant with the information encoded in those comments. Doctrine's annotations and code generation are an example of this. What's the earliest (or some early) use of this technique? I have vague memories of some early java Design by Contract implementations doing similar things, but I'm not sure of those folks were inventing the technique, or if they got it from somewhere. Mainly asking so I can provide some historical context for PHP developers who haven't come across the technique before, and are distrustful of it because it seems a little crazy pants.

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  • Can software company claim the intellectual property rights on my paintings?

    - by maksymko
    This is somewhat related to this question. I'm about to sign a contract with a company that this sort of "all your base are belong to us" clause in it: it says that all programs, designs, sketches, drawings I create in relation to my job belong to the company. More or less usual stuff (unfortunately). What worries me, however, is this "drawings, sketches" thing, because I'm a hobby-artist and I paint and draw at my spare time. Can the company somehow claim ownership of intellectual rights on this work? Should I ask them to explicitly state that this clause does not extend to work of art or is this "in relation to the job" part is good enough?

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  • How to handle "porting" software that's still in development

    - by BAM
    My company is building an iOS version of an Android app that our client is developing (but has not yet released). We have access to the latest builds and source, however since the software is frequently re-structured and refactored, we're doing a lot of unnecessary re-work. In addition, the due date on the contract will likely be passed before the client's application is even ready for release. In other words, we're supposed to build the iOS version before the original Android version is even complete. Luckily the client tossed out the original deadline, but now we may have to renegotiate pricing... never a fun situation. Are we handling this incorrectly? How are "ports" (especially between mobile platforms) normally done? Is there a correct way to pipeline development for multiple platforms without so much re-work? Thanks in advance! :)

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  • What percentage should a consulting company take off the top of your pay?

    - by JasonStoltz
    Let's say that, hypothetically, a programmer is being paid $40 / hour for a 6 month contract, through a contracting agency. That contracting agency is being paid $85 / hour for every hour that programmer works by the client. So the programmer only actually takes home 47% of what the client is paying per hour. Is this normal, or is the percentage unusually low? Other things to consider: The consulting agency isn't paying benefits P.S (If this is normal, I'd also be curious what the justification would be to take that high of a percentage. And if it is NOT normal, what would be a normal percentage?)

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