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• Challenges and Opportunities to Drive Change in the Healthcare System Explored at America’s Health Insurance Plans Exchange Conference and Institute 2013

  - by elaine blog

  The program theme at the June America’s Health Insurance Plans (AHIP) Exchange Conference and AHIP’s Institute 2013 was Transforming Our Health Care System: Navigating and Succeeding in the New Marketplace.  Topics included care delivery transformation, innovation for a new healthcare eco system, Health Insurance Exchanges, the nexus of consumerism, retail and healthcare, driving value through improved operations and leveraging technology, data and innovation to transform care. Oracle participated as a sponsor of both conferences, signaling the significant investment and activity Oracle continues to make in helping health plans, providers and government agencies become more efficient and more relevant in the healthcare market place. AHIP is a national trade association representing the health insurance industry. AHIP’s members provide health and supplemental benefits to more than 200 million Americans through employer-sponsored coverage, the individual insurance market and public programs such as Medicare and Medicaid.   AHIP advocates for public policies that expand access to affordable health care. Health plans are focusing on the Health Insurance Exchanges and the opportunities they offer to provide better access and higher quality healthcare.  With the opportunities come operational challenges to implementation and innovative technology solutions to consider.   At the Exchange Conference, Oracle hosted a breakfast symposium on “Strategies for Success:  Driving Business Transformation in the Growing Health Insurance Exchange Market”. With Health Insurance Exchanges as catalysts for change, attendees learned about how to achieve integration within an Exchange and deploy new business strategies to support health reform initiatives. Discussion covered steps and processes to successfully establish and implement enrollment systems, quote to card activities, program pricing, claims billing, automated claims processing and new customer service tools. Piyush Pushkar, COO of Benefitalign, an Oracle partner that provides solutions to adopt innovative business models for retail, HIX, consumer-centric health plan and benefits administration, spoke on the state of the Exchanges in the U.S. and the activities health plans are engaged in to support individuals entering the healthcare system, including sales automation, member enrollment automation/portals and integration strategies with the Exchanges. The Oracle and Benefitalign partnership allows seamless integration between a health plan enrollment solution with the HIX individual market and allows for the health plan to customize and characterize the offerings available to the HIX that may or may not be available through other channels.  This approach can benefit the health plan through separation of interests, but also because some state-run HIXs require such separation. Janice W. Young, Program Director, Payer IT Strategies, IDC Health Insights, reviewed a survey of health plans on their investment priorities for this last year as well as this year.  She also identified the 2013-2015 strategies of go/get to market with front end and compliance investments; leveraging existing business processes and internal technologies; and establishing best practices.  Of key interest to the audience was a reform era payer solutions platform overview mapping technologies to support the business operations. David Bonham of the Oracle Health Insurance organization moderated the panel and spoke on Oracle’s presence in healthcare and products for payers to help them drive efficiencies and gain a competitive advantage in an ever changing market. Oracle serves healthcare stakeholders with applications such as billing, rating and underwriting, analytics, CRM, enrollment, and products for processing of health insurance claims including pricing and benefits administration, as well as payment of providers through alternative, non-fee for service reimbursement methods. Oracle in Healthcare….Did you know? More than 80 healthcare payers run Oracle applications. More than 300 leading healthcare providers run Oracle applications. 10 out of the top 12 fortune Global 500 healthcare organizations run Oracle applications. For more information on Oracle solutions for healthcare payers, please visit oracle.com/insurance or these individual solution pages: Oracle Health Insurance Components Oracle Insurance Insbridge Rating and Underwriting Oracle Insurance Revenue Management and Billing Oracle Documaker Oracle Healthcare Oracle CRM Related Resources Webcast On Demand: Strategies for Success: Driving Business Transformation in the Growing Health Insurance Exchange Market Strategy Brief: Executing on the Individual Mandate: Opportunities and Challenges for Healthcare Payers White Paper: White paper: Navigating Alternative Provider Reimbursement Models of the Future Strategy Brief: Enterprise Rating Agility Improves Payer Response to Healthcare Reform Podcast: Technology Implications of Healthcare Reform Don’t forget to keep up with us year-round: Facebook: www.facebook.com/oracleinsurance Twitter: www.twitter.com/oracleinsurance YouTube: www.youtube.com/oracleinsurance

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• Get UiBinder widget to display inline instead of block

  - by Steve Armstrong

  I'm trying to get my UiBinder-defined widget to display inline, but I can't. My current code is: <ui:UiBinder xmlns:ui='urn:ui:com.google.gwt.uibinder' xmlns:g='urn:import:com.google.gwt.user.client.ui'> <ui:style> .section { border: 1px solid #000000; width: 330px; padding: 5px; display: run-in; } </ui:style> <g:HTMLPanel> <div class="{style.section}"> <div ui:field="titleSpan" class="{style.title}" /> <div class="{style.contents}"> <g:VerticalPanel ui:field="messagesPanel" /> </div> </div> </g:HTMLPanel> </ui:UiBinder> This works fine in terms of how the widget looks internally, but I want to throw a bunch of these widgets into a FlowPanel and have them flow when the window is resized. The HTMLPanel is a div, but I can't get the display attribute to assign. I can't force the style name, since the following throws an error: <g:HTMLPanel styleNames="{style.section}"> And I can assign an additional style, but it doesn't apply the display setting. <g:HTMLPanel addStyleNames="{style.section}"> This displays the border and sets the size, as expected, but it doesn't flow. Firebug shows the styles on the div are border, width, and padding, but no display. Is there a way to make a widget in UiBinder so that it'll display inline instead of block? And if so, can I make it compatible with having a VerticalPanel inside (can I do it without making the entire widget pure HTML without any GWT widgets)? PS: I saw question 2257924 but it hasn't had any answers lately, and he seems to be focused on getting a tag, not specifically getting inline layout. I don't care directly about , if I can just get the top-level tag for my widget to flow inline, I'm happy.

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• Dependency Injection with Spring/Junit/JPA

  - by Steve

  I'm trying to create JUnit tests for my JPA DAO classes, using Spring 2.5.6 and JUnit 4.8.1. My test case looks like this: @RunWith(SpringJUnit4ClassRunner.class) @ContextConfiguration(locations={"classpath:config/jpaDaoTestsConfig.xml"} ) public class MenuItem_Junit4_JPATest extends BaseJPATestCase { private ApplicationContext context; private InputStream dataInputStream; private IDataSet dataSet; @Resource private IMenuItemDao menuItemDao; @Test public void testFindAll() throws Exception { assertEquals(272, menuItemDao.findAll().size()); } ... Other test methods ommitted for brevity ... } I have the following in my jpaDaoTestsConfig.xml: <?xml version="1.0" encoding="UTF-8"?> <beans xmlns="http://www.springframework.org/schema/beans" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:p="http://www.springframework.org/schema/p" xmlns:tx="http://www.springframework.org/schema/tx" xsi:schemaLocation="http://www.springframework.org/schema/beans http://www.springframework.org/schema/beans/spring-beans.xsd http://www.springframework.org/schema/tx http://www.springframework.org/schema/tx/spring-tx.xsd"> <!-- uses the persistence unit defined in the META-INF/persistence.xml JPA configuration file --> <bean id="entityManagerFactory" class="org.springframework.orm.jpa.LocalEntityManagerFactoryBean"> <property name="persistenceUnitName" value="CONOPS_PU" /> </bean> <bean id="groupDao" class="mil.navy.ndms.conops.common.dao.impl.jpa.GroupDao" lazy-init="true" /> <bean id="permissionDao" class="mil.navy.ndms.conops.common.dao.impl.jpa.PermissionDao" lazy-init="true" /> <bean id="applicationUserDao" class="mil.navy.ndms.conops.common.dao.impl.jpa.ApplicationUserDao" lazy-init="true" /> <bean id="conopsUserDao" class="mil.navy.ndms.conops.common.dao.impl.jpa.ConopsUserDao" lazy-init="true" /> <bean id="menuItemDao" class="mil.navy.ndms.conops.common.dao.impl.jpa.MenuItemDao" lazy-init="true" /> <!-- enables interpretation of the @Required annotation to ensure that dependency injection actually occures --> <bean class="org.springframework.beans.factory.annotation.RequiredAnnotationBeanPostProcessor"/> <!-- enables interpretation of the @PersistenceUnit/@PersistenceContext annotations providing convenient access to EntityManagerFactory/EntityManager --> <bean class="org.springframework.orm.jpa.support.PersistenceAnnotationBeanPostProcessor"/> <!-- transaction manager for use with a single JPA EntityManagerFactory for transactional data access to a single datasource --> <bean id="jpaTransactionManager" class="org.springframework.orm.jpa.JpaTransactionManager"> <property name="entityManagerFactory" ref="entityManagerFactory"/> </bean> <!-- enables interpretation of the @Transactional annotation for declerative transaction managment using the specified JpaTransactionManager --> <tx:annotation-driven transaction-manager="jpaTransactionManager" proxy-target-class="false"/> </beans> Now, when I try to run this, I get the following: SEVERE: Caught exception while allowing TestExecutionListener [org.springframework.test.context.support.DependencyInjectionTestExecutionListener@fa60fa6] to prepare test instance [null(mil.navy.ndms.conops.common.dao.impl.MenuItem_Junit4_JPATest)] org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'mil.navy.ndms.conops.common.dao.impl.MenuItem_Junit4_JPATest': Injection of resource fields failed; nested exception is java.lang.IllegalStateException: Specified field type [interface javax.persistence.EntityManagerFactory] is incompatible with resource type [javax.persistence.EntityManager] at org.springframework.context.annotation.CommonAnnotationBeanPostProcessor.postProcessAfterInstantiation(CommonAnnotationBeanPostProcessor.java:292) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.populateBean(AbstractAutowireCapableBeanFactory.java:959) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireBeanProperties(AbstractAutowireCapableBeanFactory.java:329) at org.springframework.test.context.support.DependencyInjectionTestExecutionListener.injectDependencies(DependencyInjectionTestExecutionListener.java:110) at org.springframework.test.context.support.DependencyInjectionTestExecutionListener.prepareTestInstance(DependencyInjectionTestExecutionListener.java:75) at org.springframework.test.context.TestContextManager.prepareTestInstance(TestContextManager.java:255) at org.springframework.test.context.junit4.SpringJUnit4ClassRunner.createTest(SpringJUnit4ClassRunner.java:93) at org.springframework.test.context.junit4.SpringJUnit4ClassRunner.invokeTestMethod(SpringJUnit4ClassRunner.java:130) at org.junit.internal.runners.JUnit4ClassRunner.runMethods(JUnit4ClassRunner.java:61) at org.junit.internal.runners.JUnit4ClassRunner$1.run(JUnit4ClassRunner.java:54) at org.junit.internal.runners.ClassRoadie.runUnprotected(ClassRoadie.java:34) at org.junit.internal.runners.ClassRoadie.runProtected(ClassRoadie.java:44) at org.junit.internal.runners.JUnit4ClassRunner.run(JUnit4ClassRunner.java:52) at org.eclipse.jdt.internal.junit4.runner.JUnit4TestReference.run(JUnit4TestReference.java:45) at org.eclipse.jdt.internal.junit.runner.TestExecution.run(TestExecution.java:38) at org.eclipse.jdt.internal.junit.runner.RemoteTestRunner.runTests(RemoteTestRunner.java:460) at org.eclipse.jdt.internal.junit.runner.RemoteTestRunner.runTests(RemoteTestRunner.java:673) at org.eclipse.jdt.internal.junit.runner.RemoteTestRunner.run(RemoteTestRunner.java:386) at org.eclipse.jdt.internal.junit.runner.RemoteTestRunner.main(RemoteTestRunner.java:196) Caused by: java.lang.IllegalStateException: Specified field type [interface javax.persistence.EntityManagerFactory] is incompatible with resource type [javax.persistence.EntityManager] at org.springframework.beans.factory.annotation.InjectionMetadata$InjectedElement.checkResourceType(InjectionMetadata.java:159) at org.springframework.orm.jpa.support.PersistenceAnnotationBeanPostProcessor$PersistenceElement.(PersistenceAnnotationBeanPostProcessor.java:559) at org.springframework.orm.jpa.support.PersistenceAnnotationBeanPostProcessor$1.doWith(PersistenceAnnotationBeanPostProcessor.java:359) at org.springframework.util.ReflectionUtils.doWithFields(ReflectionUtils.java:492) at org.springframework.util.ReflectionUtils.doWithFields(ReflectionUtils.java:469) at org.springframework.orm.jpa.support.PersistenceAnnotationBeanPostProcessor.findPersistenceMetadata(PersistenceAnnotationBeanPostProcessor.java:351) at org.springframework.orm.jpa.support.PersistenceAnnotationBeanPostProcessor.postProcessMergedBeanDefinition(PersistenceAnnotationBeanPostProcessor.java:296) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.applyMergedBeanDefinitionPostProcessors(AbstractAutowireCapableBeanFactory.java:745) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:448) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory$1.run(AbstractAutowireCapableBeanFactory.java:409) at java.security.AccessController.doPrivileged(AccessController.java:219) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:380) at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:264) at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:221) at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:261) at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:185) at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:168) at org.springframework.context.annotation.CommonAnnotationBeanPostProcessor.autowireResource(CommonAnnotationBeanPostProcessor.java:435) at org.springframework.context.annotation.CommonAnnotationBeanPostProcessor.getResource(CommonAnnotationBeanPostProcessor.java:409) at org.springframework.context.annotation.CommonAnnotationBeanPostProcessor$ResourceElement.getResourceToInject(CommonAnnotationBeanPostProcessor.java:537) at org.springframework.beans.factory.annotation.InjectionMetadata$InjectedElement.inject(InjectionMetadata.java:180) at org.springframework.beans.factory.annotation.InjectionMetadata.injectFields(InjectionMetadata.java:105) at org.springframework.context.annotation.CommonAnnotationBeanPostProcessor.postProcessAfterInstantiation(CommonAnnotationBeanPostProcessor.java:289) ... 18 more It seems to be telling me that its attempting to store an EntityManager object into an EntityManagerFactory field, but I don't understand how or why. My DAO classes accept both an EntityManager and EntityManagerFactory via the @PersistenceContext attribute, and they work find if I load them up and run them without the @ContextConfiguration attribute (i.e. if I just use the XmlApplcationContext to load the DAO and the EntityManagerFactory directly in setUp ()). Any insights would be appreciated. Thanks. --Steve

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• Silverlight/Web Service Serializing Interface for use Client Side

  - by Steve Brouillard

  I have a Silverlight solution that references a third-party web service. This web service generates XML, which is then processed into objects for use in Silverlight binding. At one point we the processing of XML to objects was done client-side, but we ran into performance issues and decided to move this processing to the proxies in the hosting web project to improve performance (which it did). This is obviously a gross over-simplification, but should work. My basic project structure looks like this. Solution Solution.Web - Holds the web page that hosts Silverlight as well as proxies that access web services and processes as required and obviously the references to those web services). Solution.Infrastructure - Holds references to the proxy web services in the .Web project, all genned code from serialized objects from those proxies and code around those objects that need to be client-side. Solution.Book - The particular project that uses the objects in question after processed down into Infrastructure. I've defined the following Interface and Class in the Web project. They represent the type of objects that the XML from the original third-party gets transformed into and since this is the only project in the Silverlight app that is actually server-side, that was the place to define and use them. //Doesn't get much simpler than this. public interface INavigable { string Description { get; set; } } //Very simple class too public class IndexEntry : INavigable { public List<IndexCM> CMItems { get; set; } public string CPTCode { get; set; } public string DefinitionOfAbbreviations { get; set; } public string Description { get; set; } public string EtiologyCode { get; set; } public bool HighScore { get; set; } public IndexToTabularCommandArguments IndexToTabularCommandArgument { get; set; } public bool IsExpanded { get; set; } public string ManifestationCode { get; set; } public string MorphologyCode { get; set; } public List<TextItem> NonEssentialModifiersAndQualifyingText { get; set; } public string OtherItalics { get; set; } public IndexEntry Parent { get; set; } public int Score { get; set; } public string SeeAlsoReference { get; set; } public string SeeReference { get; set; } public List<IndexEntry> SubEntries { get; set; } public int Words { get; set; } } Again; both of these items are defined in the Web project. Notice that IndexEntry implments INavigable. When the code for IndexEntry is auto-genned in the Infrastructure project, the definition of the class does not include the implmentation of INavigable. After discovering this, I thought "no problem, I'll create another partial class file reiterating the implmentation". Unfortunately (I'm guessing because it isn't being serialized), that interface isn't recognized in the Infrastructure project, so I can't simply do that. Here's where it gets really weird. The BOOK project CAN see the INavigable interface. In fact I use it in Book, though Book has no reference to the Web Service in the Web project where the thing is define, though Infrastructure does. Just as a test, I linked to the INavigable source file from indside the Infrastructure project. That allowed me to reference it in that project and compile, but causes havoc in the Book project, because now there's a conflick between the one define in Infrastructure and the one defined in the Web project's web service. This is behavior I would expect. So, to try and sum up a bit. Web project has a web service that process data from a third-party service and has a class and interface defined in it. The class implements the interface. The Infrastructure project references the web service in the Web Project and the Book project references the Infrastructure project. The implmentation of the interface in the class does NOT serialize down, so the auto-genned code in INfrastructure does not show this relationship, breaking code further down-stream. The Book project, whihc is further down-stream CAN see the interface as defined in the Web Project, even though its only reference is through the Infrastructure project; whihc CAN'T see it. Am I simple missing something easy here? Can I apply an attribute to either the Interface definition or to the its implmentation in the class to ensure its visibility downstream? Anything else I can do here? I know this is a bit convoluted and anyone still with me here, thanks for your patience and any advice you might have. Cheers, Steve

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• XML Schema: Can I make some of an attribute's values be required but still allow other values?

  - by scrotty

  (Note: I cannot change structure of the XML I receive, I am only able to change how I validate it.) Let's say I can get XML like this: <Address Field="Street" Value="123 Main"/> <Address Field="StreetPartTwo" Value="Unit B"/> <Address Field="State" Value="CO"/> <Address Field="Zip" Value="80020"/> <Address Field="SomeOtherCrazyValue" Value="Foo"/> I need to create an XSD schema that validates that "Street", "State" and "Zip" must be present. But I don't care if "StreetPartTwo" or "SomeOTherCrazyValue" is present. If I knew that only the three I care about could be included, I could do this: <xs:element name="Address" type="addressType" maxOccurs="unbounded" minOccurs="3"/> <xs:complexType name="addressType"> <xs:attribute name="Field" use="required"> <xs:simpleType> <xs:restriction base="xs:string"> <xs:enumeration value="Street"/> <xs:enumeration value="State"/> <xs:enumeration value="Zip"/> </xs:restriction> </xs:simpleType> </xs:attribute> </xs:complexType> But this won't work with my case because I may also receive those other Address elements (that also have "Field" attributes) that I don't care about. Any ideas how I can ensure the stuff I care about is present but let the other stuff in too? TIA! Sean

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• Beyond Chatting: What ‘Social’ Means for CRM

  - by Divya Malik

  A guest post by Steve Diamond, Senior Director, Outbound Product Management, Oracle In a recent post on the Oracle Applications blog, my colleague Steve Boese asked three questions related to the widespread popularity and incredibly rapid growth of Facebook, Pinterest, and LinkedIn. Steve then addressed the many applications for collaborative solutions in the area of Human Capital Management. So, in turning to a conversation about Customer Relationship Management (CRM) and Sales Force Automation (SFA), let me ask you one simple question. How many sales people, particularly at business-to-business companies, consistently meet or beat their quotas in their roles by working alone, with no collaboration among fellow sales people, sales executives, employees in product groups, in service, in Legal, third-party partners, etc.? Hello? Is anybody out there? What’s that cricket noise I hear? That’s correct. Nobody! When it comes to Sales, introverts arguably have a distinct disadvantage. While it’s certainly a truism that “success” in most professional endeavors requires working with people, it’s a mandatory success factor in Sales. This fact became abundantly clear to me one early morning in the late 1990s when I joined the former Hyperion Solutions (now part of Oracle) and attended a Sales Award Ceremony. The Head of Sales at that time gave out dozens of awards – none of them to individuals and all of them to TEAMS of individuals. That’s how it works in Sales. Your colleagues help provide you with product intelligence and competitive intelligence. They help you build the best presentations, pitches, and proposals. They help you develop the most killer RFPs. They align you with the best product people to ensure you’re matching the best products for the opportunity and join you in critical meetings. They help knock the socks of your prospects in “bake off” demo’s. They bring in the best partners to either add complementary products to your opportunity or help you implement a solution. They work with you as a collective team. And so how is all this collaboration STILL typically done today? Through email. And yet we all silently or not so silently grimace about email. It’s relatively siloed. It’s painful to search. It’s difficult to align by topic. And it’s nearly impossible to re-trace meaningful and helpful conversations that occurred among a group or a team at some point in history. This is where social networking for Sales comes into play. It’s about PURPOSEFUL social networking versus chattering. What is purposeful social networking? It’s collaboration that’s built around opportunities, accounts, and contacts. It’s collaboration that delivers valuable context – on the target company, and on key competitors – just to name two examples. It’s collaboration that can scale to provide coaching for larger numbers of sales representatives, both for general purposes, and as we’ve largely discussed here, for specific ‘deals.’ And it’s collaboration that allows a team of people to collectively edit and iterate on a document like an RFP or a soon-to-be killer presentation that is maintained in a central repository, with no time wasted searching for it or worrying about version control. But lest we get carried away, let’s remember that collaboration “happens” among sales people whether there is specialized software to support it or not. The human practice of sales has not changed much in the last 80 to 90 years. Collaboration has been a mainstay during this entire time. But what social networking in general, and Oracle Social Networking in particular delivers, is the opportunity for sales teams to dramatically increase their effectiveness and efficiency – to identify and close more high quality and lucrative opportunities more quickly. For most sales organizations, this is how the game is won. To learn more please visit Oracle Social Network and Oracle Fusion Customer Relationship Management on oracle.com

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• Beyond Chatting: What ‘Social’ Means for CRM

  - by Divya Malik

  A guest post by Steve Diamond, Senior Director, Outbound Product Management, Oracle In a recent post on the Oracle Applications blog, my colleague Steve Boese asked three questions related to the widespread popularity and incredibly rapid growth of Facebook, Pinterest, and LinkedIn. Steve then addressed the many applications for collaborative solutions in the area of Human Capital Management. So, in turning to a conversation about Customer Relationship Management (CRM) and Sales Force Automation (SFA), let me ask you one simple question. How many sales people, particularly at business-to-business companies, consistently meet or beat their quotas in their roles by working alone, with no collaboration among fellow sales people, sales executives, employees in product groups, in service, in Legal, third-party partners, etc.? Hello? Is anybody out there? What’s that cricket noise I hear? That’s correct. Nobody! When it comes to Sales, introverts arguably have a distinct disadvantage. While it’s certainly a truism that “success” in most professional endeavors requires working with people, it’s a mandatory success factor in Sales. This fact became abundantly clear to me one early morning in the late 1990s when I joined the former Hyperion Solutions (now part of Oracle) and attended a Sales Award Ceremony. The Head of Sales at that time gave out dozens of awards – none of them to individuals and all of them to TEAMS of individuals. That’s how it works in Sales. Your colleagues help provide you with product intelligence and competitive intelligence. They help you build the best presentations, pitches, and proposals. They help you develop the most killer RFPs. They align you with the best product people to ensure you’re matching the best products for the opportunity and join you in critical meetings. They help knock the socks of your prospects in “bake off” demo’s. They bring in the best partners to either add complementary products to your opportunity or help you implement a solution. They work with you as a collective team. And so how is all this collaboration STILL typically done today? Through email. And yet we all silently or not so silently grimace about email. It’s relatively siloed. It’s painful to search. It’s difficult to align by topic. And it’s nearly impossible to re-trace meaningful and helpful conversations that occurred among a group or a team at some point in history. This is where social networking for Sales comes into play. It’s about PURPOSEFUL social networking versus chattering. What is purposeful social networking? It’s collaboration that’s built around opportunities, accounts, and contacts. It’s collaboration that delivers valuable context – on the target company, and on key competitors – just to name two examples. It’s collaboration that can scale to provide coaching for larger numbers of sales representatives, both for general purposes, and as we’ve largely discussed here, for specific ‘deals.’ And it’s collaboration that allows a team of people to collectively edit and iterate on a document like an RFP or a soon-to-be killer presentation that is maintained in a central repository, with no time wasted searching for it or worrying about version control. But lest we get carried away, let’s remember that collaboration “happens” among sales people whether there is specialized software to support it or not. The human practice of sales has not changed much in the last 80 to 90 years. Collaboration has been a mainstay during this entire time. But what social networking in general, and Oracle Social Networking in particular delivers, is the opportunity for sales teams to dramatically increase their effectiveness and efficiency – to identify and close more high quality and lucrative opportunities more quickly. For most sales organizations, this is how the game is won. To learn more please visit Oracle Social Network and Oracle Fusion Customer Relationship Management on oracle.com

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• Retail CEO Interviews

  - by David Dorf

  Businessweek's 2012 Interview Issue has interviews with three retail CEOs that are worth a quick read.  I copied some excerpts below, but please follow the links to the entire interviews. Ron Johnson, CEO JCPenney Take me through your merchandising. One of the things I learned from Steve [Jobs]—Steve said three times in his life he had the chance to be part of the change of an interface. If you change the interface, you can dramatically change the entire experience of the product. For Steve, that was the mouse, the scroll wheel on the iPod, and then the [touch]screen. What we’re trying to do here is change the interface of retail. What we call that is the street, and you’re standing in the middle of it. When you walk into a store today, you’re overwhelmed by merchandise. There is a narrow aisle. Typically, it’s filled with product on tables and you’re overwhelmed with the noise of signs and promotions. Especially in the age of the Internet, the idea of going to a very large store and having so much abundance is actually not very appealing. The first thing you find here is you’re inspired. I have used the mannequins. The street is actually this new navigation path for a retail store. So if you come in here—you’ll notice that these aisles are 14 feet wide. These are wider than Nordstrom’s (JWN). Slide show of JCPenney store. Walter Robb, co-CEO Whole Foods What did you learn from the recent recession about selling groceries?It was a lot of humble pie, because our sales experienced a drop that I have never seen in 32 years of retail. Customers left us in droves. We also learned that there were some very loyal customers who loved Whole Foods (WFM), people who said, “I like what you stand for. I like coming here. I like this experience.” That was very affirming. I think the realization was that we’ve got some customers, and we need to make sure we know who they are. So instead of chasing every customer out there, we started doing customer discussion groups. We were growing for growth’s sake, which is not a good strategy. We were chasing the rainbow. We cut the growth in half overnight and said, “All right, slow down. Let’s make sure we’re doing this better and more thoroughly and more thoughtfully.” This company is a mission-based company. This company started to change the world by bringing healthier food to the world. It’s not about the money, it’s about the impact, and this company is back on track as a result of those experiences. Video of Whole Foods store tour. Kay Krill, CEO Ann Taylor You’ve worked in retail all your life. What drew you to it?I graduated from college, and I did not know what I wanted to do. Macy’s (M) came to campus to interview for their training program, and I thought, “Let me give it a try.” I got the job and fell in love with the industry. The president of Macy’s at the time said, “If you don’t wake up every morning dying to go to work, then retailing is not for you; it has to be in your blood.” It was in my blood. I love the fact that every day is different. You can get to be creative one day, financial the next day, marketing the next. I love going to stores. I love talking to associates. I love talking to clients. There’s not a predictable day.

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• Microsoft Build 2012 Day 1 Keynote Summary

  - by Tim Murphy

  So I have finally dried the tears after watching the Keynote for Build 2012.  This wasn’t because it was an emotional presentation, but because for the second year I missed the goodies.  Each on site attendee got a Surface RT, a Lumia 920 and a voucher for 100GB of SkyDrive storage. The event was opened with the announcement that in the three days since the launch of Windows 8 over 4 million upgrades have been sold.  I don’t care who you are that is an impressive stat.  Ballmer then spent a fair amount of time remaking the case for the Windows and Windows Phone platforms similar to what we have heard over the last to launch events. There were some cool, but non-essential demos.  The one that was the most fun was the Perceptive Pixel 82” slate device.  At first glance I wondered why I would ever want such a device, but then Ballmer explained it’s possible use for schools and boardrooms.  The actually made sense. Then things got strange.  Steve started explaining features that developers could leverage.  Usually this type of information is left to the product leads.  He focused on the integration with the Charms features such as Search and Share. Steve “Guggs” Guggenheim showed off an app that would appeal to my kids from Disney called “Agent P” which is base on Phineas and Ferb.  Then he got to the meat of the presentation.  We found out that you could add a tile that can be used to sell ad space.  In the same vein we also found out that you could use Microsoft’s, Paypal’s or any commerce engine of your own creation or choosing. For those who are interested in sports and especially developing sports apps you would have found the small presentation from Michael Bayle of ESPN.  He introduced the ESPN app which has tons of features.  For the developers in the crowd he also mentioned that ESPN has an API available at developer.espn.com. During the launch events we were told apps were coming.  In this presentation we were actually shown a scrolling list of logos and told about a couple of them.  Ballmer mentioned specifically Twitter, SAP and DropBox.  These are impressive names that were just a couple of the list impressive names. Steve Ballmer addressed the question of why you should develop for the Windows 8 platform.  He feels that Microsoft has the best commercial terms for developers, a better way to build apps than other platforms and a variety of form factors.  His key point though was the available volume of customers given the current Windows install base and assuming even a flat growth of the platform.  This he backed with a promise that Microsoft is going to do better at marketing and you won’t be able to avoid the ads that they are bringing out. The last section of the key note was present by Kevin Gallo from the Windows Phone team.  This was the real reason I tuned into the webcast.  He impressed upon those watching that the strength of developing for the Microsoft platform is the common programming model that now exist.  While there are difference between form factor implementations you can leverage code across them. He claimed that 90% of developer requests for Windows Phone 8 had been implemented.  These include: More controls with better performance Better live tiles including lock screen integration Speech support in custom apps Easier submission to the market place App camera integration VOIP and chat support Bluetooth and NFC support Native C++ development Direct 3D development   The quote from Kevin that stood out for me was that “Take your Dramamine and buckle your seatbelt type of games are coming to Windows Phone 8”.  He back this up by displaying a list of game development frameworks and then having Unity come out and do a demo. Ok, almost done … The last two things of note for me were the announcement that the SDK is immediately available at dev.windowsphone.com and that they were reducing the cost of an individual developer account to $8 for the next 8 days. Let the development commence. del.icio.us Tags: Build 2012,Windows 8,Windows Phone 8,Windows Phone

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• Oracle at HR Tech: What a Difference a Year Makes

  - by Natalia Rachelson

  Last week, I had the privilege of attending the famous HR Technology Conference (HR Tech) in my new hometown of Chicago. This annual event, which draws the who of who in the world of HR technology, was by far the biggest.  It wasn't just the highest level of attendance that was mind blowing, but also the amazing quality of attendees. Kudos go to the organizers, especially Bill Kutik for pulling together such a phenomenal conference. Conference highlights included Naomi Bloom's (http://infullbloom.us) Masters Panel and Mark Hurd's General Session on the last day of the conference. Naomi managed to do the seemingly impossible -- get all of the industry heavyweights and fierce competitors to travel to Chicago for her panel. Here are the executives she hosted: Our own Steve Miranda Sanjay Poonen, President Global Solutions, SAP Stan Swete, CTO, Workday Mike Capone, VP for Product Development and CIO, ADP John Wookey, EVP, Social Applications, Salesforce.com Adam Rogers, CTO, Ultimate Software       I bet you think "WOW" when you look at these names. Just this panel by itself would have been enough of a draw for any tech conference, so Naomi and Bill really scored. TechTarget published a great review of the conference here.  And here are a few highlights from Steve. "Steve Miranda, EVP Apps Dev Oracle, said delivering software in the cloud helps vendors shape their products to customer needs more efficiently. "As vendors, we're able to improve the software faster," he said. "We can see in real time what customers are using and not using." Miranda underscored Oracle's commitment to socializing its HCM platform,and named recruiting as an area where social has had a significant impact. "We want to make social a part of the fabric, not a separate piece," he said. "Already, if you're doing recruiting without social, it probably doesn't make any sense."" Having Mark Hurd at the conference was another real treat and everyone took notice.  The Business of HR publication covered Mark's participation at HR Tech and the full article is available here. Here is what Business of HR had to say: "In truth, the story of Oracle today is a story similar to many of the current and potential customers they faced at the conference this week. Their business is changing and growing. They've dealt with acquisitions of their own and their competitors continue to nip at their heels. They are dealing with growth (and yes, they are hiring in case you're interested). They have concerns about talent as well. If Oracle feels as strongly about their products as they seem to be, they will be getting their co-president in front of a lot more groups of current and potential customers like they did at the HR Technology Conference this year. And here's hoping this is one executive who won't stop talking about the importance of talent just because he isn't at the HR tech conference anymore." Natalia RachelsonSenior Director, Oracle Applications

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• Why Apple’s New SDK Limitation is So Offensive

  - by TStewartDev

  I am not an Apple fanboy, nor have I ever been. However, I have owned a Mac, an iPod, and an iPhone in my lifetime, and for more than a decade, I have defended Apple against the untruths that the haters so enjoy spewing. I encouraged my wife to buy a MacBook when she needed a new laptop two years ago, and I often recommend them to my friends and relatives. I have proudly and happily used my first generation iPhone for nearly three years. Now, for the first time in well over ten years, I find myself ready to swear off Apple and encourage everyone I know to do the same. I was disappointed when Apple wouldn't allow native apps, but I still bought the iPhone. I've stomached their ambiguous app approval process even though it's apparent that Steve may just reject your app because he doesn't like you or feels threatened by you (I'm still lamenting the rejection of the Google Voice app). But, as a developer, I can no longer tolerate Apple's terms and the kind of totalitarian control they indicate Apple wants. In case you are not already familiar, Apple has dictated in their OS 4.0 SDK license agreement (the now infamous Section 3.3.1) that all apps developed for the iPhone must be coded in C, C++, or Objective C, and moreover, that using any cross-compiling platforms is a violation of the agreement. For those of you who aren't developers, let me try to illustrate why this angers those of us who are. Imagine you're a professional writer. You've had articles published in some journals and magazines, and you've got a couple popular books out there, too. You've got an idea for a new book, and so you take it to your publisher. Your publisher agrees that it's a good idea. "But," says the publisher, "we want to hold our books to a tighter standard so that our readers get the experience we want them to have. Therefore, from now on, all our writers may only use words from this list of the 10,000 most common English words. Furthermore, if you cite any other works or quote anyone, they must comply with that same list, or you'll have to rewrite the entire work as well in case our readers want to look up your citation." What do you do? If your work is a children's book, this probably isn't a big deal to you. If it's an autobiography, textbook, or even a novel, though, you're going to have a lot of trouble describing your content with only common words. It's going to take you longer to complete your book, too, since you'll be looking up less common words frequently to see if you can use them. You could always go to another publisher, but this one has the best ability to distribute your book. The next largest distributor can only do a quarter as much. You could abandon the project altogether, but then everyone loses. Isn't this a silly scenario? Who would put such a limitation on writers? Yet this is very much what Apple is doing. They are using their dominant position in the market to coerce developers to write their apps exclusively for the iPhone OS by making it too expensive to write for multiple platforms. It is at least a threefold attack, striking at Adobe who is set to release a compiler that lets Flash source be compiled to iPhone binaries; striking at Google whose Android platform stands the best chance at the moment of providing serious competition to the iPhone; and reinforcing their own strong position by keeping popular apps exclusively to iPhone. And while developers are already very upset about this, the sad fact is that most of us will cave and give in to Apple because consumers don't know any better. They will continue to buy Apple's toy forcing developers to play Apple's maniacal game in order to make any money, at least until Steve Jobs decides he doesn't like them or he intends to release a competing application (bye-bye OpenFeint). Apple has been kept in check on the desktop front by a very dominant Microsoft, but I'm afraid that their success with iPods, iTunes, and iPhones has created a monster that we may have to bear until it is slain by an anti-trust suit or dies with the retirement of Steve Jobs.

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• MySQL: Request to select the last 10 send/received messages to/by different users

  - by Yako malin

  I want to select the 10 last messages you received OR you sent TO different users. For example the results must be shown like that: 1. John1 - last message received 04/17/10 3:12 2. Thomy - last message sent 04/16/10 1:26 3. Pamela - last message received 04/12/10 3:51 4. Freddy - last message received 03/28/10 9:00 5. Jack - last message sent 03/20/10 4:53 6. Tom - last message received 02/01/10 7:41 ..... Table looks like: CREATE TABLE `messages` ( `id` int(11) NOT NULL AUTO_INCREMENT, `time` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP, `sender` int(11) DEFAULT NULL, `receiver` int(11) DEFAULT NULL, `content` text ) I think Facebook (and the iPhone) use this solution. When you go to your mail box, you have the last messages received/sent grouped by Users (friends). So I will take an example. If I have theses messages (THEY ARE ORDERED YET): **Mike** **Tom** **Pam** Mike Mike **John** John Pam **Steve** **Bobby** Steve Steve Bobby Only Message with ** should be returned because they are the LAST messages I sent/received By User. In fact I want the last message of EACH discussion. What is the solution?

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• Linking to an item in another node (XSLT)

  - by Andrew Parisi

  I have an XML document with companies listed in it. I want to create a link with XSLT that contains the <link> child of the next node. Sorry if this is confusing..here is some sample XML of what i'm trying to obtain: <portfolio> <company> <name>Dano Industries</name> <link>dano.xml</link> </company> <company> <name>Mike and Co.</name> <link>mike.xml</link> </company> <company> <name>Steve Inc.</name> <link>steve.xml</link> </company> </portfolio> I want two links, "BACK" and "NEXT". While currently on mike.xml, I want BACK to link to "dano.xml" and NEXT linked to "steve.xml"...etc..and have it dynamically change when on a different page based on the nodes around it. I want to do this because I may add and change the list as I go along, so I don't want to have to manually re-link everything. How can I obtain this? Sorry I am new to XSLT, so please explain with solution if possible! Thanks in advance!

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• linq to xml enumerating over descendants

  - by gh9

  Hi trying to write a simple linq query from a tutorial I read. But i cannot seem to get it to work. I am trying to display both the address in the attached xml document, but can only display the first one. Can someone help me figure out why both aren't being printed. Thank you very much <?xml version="1.0" encoding="utf-8" ?> <Emails> <Email group="FooBar"> <Subject>Test subject</Subject> <Content>Test Content</Content> <EmailTo> <Address>[email protected]</Address> <Address>[email protected]</Address> </EmailTo> </Email> </Emails> Dim steve = (From email In emailList.Descendants("Email") _ Where (email.Attribute("group").Value.Equals("FooBar")) _ Select content = email.Element("EmailTo").Descendants("Address")).ToList() If Not steve Is Nothing Then For Each addr In steve Console.WriteLine(addr.Value) Next Console.ReadLine() End If

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• Best cPanel Reseller Company

  - by noorahmad

  I have a hosting company, I am using resellerpanel.com to buy domain and hosting for my clients, but I want to switch to cPanel, resellerpanel offers from 17.50$/M and hostgator.com offers 19.96$/M, I don't care about money all I care about services, live support and up time. Note: some of my clients request email only not hosting can I limit access to email mananger or hosting only with cPanel? Thanks.

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• Partitioning Windows 8.1 in order to have data partition first and system partitions at HDD end

  - by LivingSilver94

  How can I have recovery partition at the HDD end? My aim is to have data partition installed on fastest sectors of my hard drive, as I don't really care if restoring operations are slow... During Windows installation, when I create a partition, I get immediately created EFI and recovery ones just before the actual data partition. EFI position is good, I want my PC boot fast, but I want to move partitions I don't care about speed. I've also considered GParted, but I think I'm not able to use it :P

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• Database Schema for survey polling application with a default choice.

  - by user156814

  I have a survey application, where users can create surveys and give choices for every survey. Other users can choose their answers for the aurvey and then polls are taken to get the results of the survey. I already have the database schema for this Questions id, user_id, category_id, question_text, date_started Answers id, user_id, question_id, choice_id, explanation, date_added Choices id, question_id, choice_text As for now, users can choose their own choice answers to their surveys... but I want to be able to add a default "I dont care" or "I dont know" choice to every survey for people who simply dont care about the topic to take sides or who cant choose. So lets say theres a survey that asks who was a better president, George W. Bush, Bill Clinton, Ronald Reagon, or Richard Nixon... I want to be able to add a default "I dont care" option. I was thinking to just add that extra choice EVERY TIME a user creates a survey, but then I wouldn't have much control over the text for that choice after that survey has been created, and I want to know if theres a better way to do this, like create another table or something Thanks

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• How to detect mobile and tablet using CSS or JavaScript regardless of brands?

  - by user144966

  Basically what I'm trying to do is have 3 css stylesheets for desktop, mobile, and tablet. And I don't care if it is ipad or samsung galaxy tab as long as I know it is a tablet, so that I just apply tablet css to it. Same as iphone or Nexus which I don't care either. I just care about the dimension basically. That would be good if JQuery Mobile could do this. I know there is lots of code for detecting iphone, ipad, and etc, hope my post still makes sense. Thanks.

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• Which should I use? (performance)

  - by Yim

  I want to know a simple thing: when setting up a style that is inherited by all its children, is it recommended most specific? (even if you don't care others having this style) Structure: html body parent_content wrapper p I don't care having parent_content or wrapper having the style I do care changing the html or body style (or all p) So what should I use? #parent_content{ color:#555; } #parent_content p{ color:#555; } #wrapper{ color:#555; } ... Also, some links to tutorials about this would be great

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• Windows 7, IIS 7.5, Selfssl

  - by Steve

  The windows iis6 resource kit won't install on Windows 7 (Home Premium) so I copied it from another machine and selfssl.exe is giving me: Failed to generate the cryptographic key: 0x5 I tried the instructions here but am still getting the above error. I'm trying to set the common name of the certificate to a name other than the machine name so I can avoid the certificate errors in the browser. This is a test web application. I know I can just test with the browser errors, but I'd like to mimic real world conditions as much as possible. Is there any other way to generate your own ssl certificates for iis7.5?

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• Transfer address book from Lotus Notes to Outlook

  - by Steve Kuo

  Is there a way to transfer the address book (contacts) from Lotus Notes 8.0 to Microsoft Outlook?

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• How to copy lots of files between two computers, without network?

  - by Steve Bennett

  I want to copy around 50Gb of files from my desktop to my work laptop. For some reason, the laptop won't connect to my home network. I haven't had any luck with a direct ethernet connection either, and I'm not willing to change any of the laptop's network configuration (last time I did that, I couldn't get onto the network at work, making me Not Very Popular). So...what else is there? The obvious route is copying via SD card. My largest card is 8Gb. But I can't find a good workflow. Is there a tool designed for this, where I could just repetitively move the card back and forth, without having to select files? I've tried using teracopy, but you end up missing a few files. I guess I could zip everything up into multi-volume .rars or something...but is there a more elegant way?

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• Cisco PIX 515 internet connection

  - by Steve

  We have a ASDL modem connected to a Cisco PIX 515 to a switch. We have managed to get the PIX setup with ethernet1 (inside) with our IP range 192.168.5.1-192.168.5.254 and the internal network is working fine. We are having difficulty getting a connection from the PIX through the router on ethernet0 (outside). We have managed to ping external networks by setting up IMCP echo/echo-reply but are unable to setup any other protocols in a similar manner. Can any one help with a few lines that could be typed into the console that will allow this connection?

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• Cannot change port 25 to port 587

  - by Steve

  I am using outlook 2003. My email provider is Cox. Trying to change my out going port to 587 so I send mail while traveling. Others I know on Cox have done this with succes, but they are using newer version of outlook. When I go to change my existing email accounts, outlook will not allow me to change the settings. I can delete 25, but it will not allow me to type in 587. What am I doing wrong?

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• SBS 2003 to SBS 2011

  - by Steve

  We've migrated SBS 2003 to SBS 2011...so far everything has gone smoothly. We're in the final phase of migrating the last amount of data over. Is there a way I can check to be sure that our old server isn't restarting due to the 21 day grace period? As our 21 days is up on Thursday. Yet it's restarting on its own now...maybe a power supply issue...? Is there any way to extend the 21 days? or roll it back? or does this take a call to MSFT? Very odd...

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