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• Internet Explorer 9 Preview 2 link + webcasts for developers

  - by Eric Nelson

  At Web Directions last week in London (10th and 11th June 2010) I promised several folks I would put up a blog post to more information on IE 9.0. True to my word (albeit a little later than I had hoped), here is what I was thinking of: Install First up, Install Preview 2 and try out the demos I was showing at the conference. Remember that IE9 Preview installs side by side with IE8/7 etc. It is not a beta nor is it intended to be a full browser. It is a … preview :-)   Including good old SVG-oids :-) Learn And then check out the following webcasts which were recorded in March this year at MIX: In-Depth Look At Internet Explorer 9 Presenter:  Ted Johnson & John Hrvatin VisitMIX URL: http://live.visitmix.com/MIX10/Sessions/CL28 Slides: Download Videos: MP4 Small WMV Large WMV High Performance Best Practices For Web Sites Presenter: Jason Weber VisitMIX URL: http://live.visitmix.com/MIX10/Sessions/CL29 Slides: Download Videos: MP4 Small WMV Large WMV HTML5: Cross Browser Best Practices Presenter: Tony Ross VisitMIX URL: http://live.visitmix.com/MIX10/Sessions/CL27 Slides: Download Videos: MP4 Small WMV Large WMV Internet Explorer Developer Tools Presenter: Jon Seitel VisitMIX URL: http://live.visitmix.com/MIX10/Sessions/FT51 Slides: Download Videos: MP4 Small WMV Large WMV SVG: The Past, Present And Future of Vector Graphics For The Web Presenter: Patrick Dengler, Doug Schepers VisitMIX URL: http://live.visitmix.com/MIX10/Sessions/EX30 Slides: Download Videos: MP4 Small WMV Large WMV Day 2 Keynote containing IE9 Presenter: Dean Hachamovitch VisitMIX URL: http://live.visitmix.com/MIX10/Sessions/KEY02 Slides: Download Videos: MP4 Small WMV Large WMV

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• The Oracle MDM Portfolio & Strategy Session - It All Comes Down to Master Data

  - by Mala Narasimharajan

   By Narayana Machiraju We are less than a week now from the start of Oracle Open World 2012 and I would like to introduce you all to one of the most awaited MDM strategy sessions this year titled “What’s there to Know about Oracle’s Master Data Management Portfolio and Roadmap?”. Manouj Tahiliani, Senior Director of MDM Product Strategy provides you a complete picture of the Oracle MDM Portfolio, the Product releases, the Strategy and the Roadmaps. Manoj will be discussing Oracle Fusion MDM applications, the first enterprise-grade SaaS MDM product suite. You’ll hear strategies for leveraging MDM and data quality in the enterprise and how you can derive business value by deploying an MDM foundation for strategic initiatives such as customer experience management, product innovation, and financial transformation. And as a bonus, he is also going to discuss the confluence of MDM with emerging technologies such as big data, social, and mobile. The session is co-presented by GEHC and Westpac. Tony Craddock from Westpac is going to share the insights of their MDM Implementation in the lines of Business drivers, data governance, ROI and other important implementation considerations. A reprsentative from GEHC is going to talk about their MDM journey and the multi-domain MDM story. I strongly recommend yo not miss this important session The MDM track at Oracle Open World covers variety of topics related to MDM. In addition to the product management team presenting product updates and roadmap, we have several Customer Panels, Conference sessions and Customer round table sessions featuring a lot of marquee Customers. You can see an overview of MDM sessions here. 

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• Maker Faire Report - Teaching Kids Java SE Embedded for Internet of Things (IoT)

  - by hinkmond

  I had a great time at this year's Maker Faire 2014 in San Mateo, Calif. where Jake Kuramoto and the AppsLab crew including Noel Portugal, Anthony Lai, Raymond, and Tony set up a super demo at the DiY table. It was a simple way to learn how Java SE Embedded technology could be used to code the Internet of Things (IoT) devices on the table. The best part of our set-up was seeing the kids sit down and do some coding without all the complexity of a Computer Science course. It was very encouraging to see how interested the kids were when walking them through the programming steps, then seeing their eyes light up when telling them, "You just coded a Java enabled Internet of Things device!" as the Raspberry Pi-connected devices turned on or started to move from their Java Embedded program. See: The AppsLab at Maker Faire It will be interesting to see how this next generation of kids grow up with all these Internet of Things devices around them and watch how they will program them. Hopefully, they will be using Java SE Embedded technology to do so. From the looks of it at this year's Maker Faire, we might have a bunch of motivated young Java SE Embedded coders coming up the ranks soon. Well, they have to get through middle school first, but they're on their way! Hinkmond

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• Improved Customer Experience, but at what Cost? See the DELL Computer experience with RTD

  - by Richard Lefebvre

  We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits? That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction. What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Video link By Tony Berk on Nov 15, 2012

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• Embracing Imperfection

  - by Johnm

  The pursuit of perfection is a road on which we often find ourselves traveling. It is an unpaved road filed with pot-holes and ruts that often destroy our stride. The shoulders of this road are lined with the bones and rotting carcasses of well planned projects, solutions and dreams of others who have dared the journey. Often the choice to engage in this travel is a compulsive one. We can't help but to pack our bags and make the trip. We justify it by equating it to the delivery of a quality product or service. We use our past travels as validation of our worthiness and value. Our shared experience, as tortured pilgrims of perfection, reveals that each odyssey that bewitched us resulted in a stark reminder of the very weaknesses and fears that we were attempting to mollify. The voice of the critic that berated us for the lack of craftsmanship was our own. Although, at the end of the journey our own critical voice was joined by the gnashing of teeth of those who could not reap the fruit of your labor due to its lack of timely delivery. There is another road in which to travel. It is the pursuit of embracing imperfection. The cost of traveling this route is your contribution to its eternal construction. Each segment is designed uniquely. At times it has the appearance of a patchwork quilt; while other times it is well organized and highly measured. In all cases, its construction has continually advanced and been utilized as each segment was delivered by its architect. Those who choose to select this spindle of these crossroads crack open the shells of their fears to reveal the vapor that is within. They construct their houses upon these shells. Through their hunger for mastery they wring every drop of nectar from failure and discard its husks to the ditches of this road. Through their efforts the thoroughfare begins to develop a personality of its own, a beautifully human one, rich with the strengths and weaknesses of all of its contributors. Like many of us, the pursuit of perfection has not served me well. In fact, I would say that it has been more damaging than it has been helpful. While the perfectionist in me occasionally makes its presence known, I consider myself a "recovering perfectionist". It is evident to me that there is immense beauty found in imperfection. I choose to embrace it. It is grounding. It is constructive. It is honest.

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• Marquee Text When Text Overflows

  - by Mike Stanford

  Hi all, well heres my problem. Lets say i have 3 div tags, all are 100pixels wide: <--- DIV WIDTH ---> Text in div 1 Text in div two, it overflows Text in div three <--- DIV WIDTH ---> Now, currently i have this css for the divs: width:100px; overflow:hidden; What i want to do is if the text overflows, it scrolls like a marquee so all the text can be seen if you wait a little bit. But i only want the marquee to show if the text overflows. How would i do this? Thx, Tony

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• Main pricing and support for custom client pricing (Database Architecture ideas help - Rails)

  - by slythic

  Hi all, I have a personal project I'm planning and I came to a small hurdle. I want to have an item with price that will be the default for all clients/users. However, in my business I have some clients that are grandfathered in to some special pricing. In the case of these grandfathered in cases, I'll manually plug their special price in my admin section. Then all they will see is their special pricing while the regular users/clients see the default price. What is the best and simplest way to design the back-end for this? FYI - I'll be using rails as my framework. Many thanks! -Tony

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• Main pricing and support for individual client pricing (Database Architecture ideas help - Rails)

  - by slythic

  Hi all, I have a personal project I'm planning and I came to a small hurdle. I want to have an item with price that will be the default for all clients/users. However, in my business I have some clients that are grandfathered in to some special pricing. In the case of these grandfathered in cases, I'll manually plug their special price in my admin section. Then all they will see is their special pricing while the regular users/clients see the default price. What is the best and simplest way to design the back-end for this? FYI - I'll be using rails as my framework. Many thanks! -Tony

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• Sef-packed training kit practice tests

  - by Costa

  Hi I have a book called .Net framework 2.0 application development foundation, self-packed training kit by Tony Northup and Shawn wildermuth. the book CD contains practice tests, Can I rely on this CD to take the exam, or it will be just like the book itself, a wast of money? someone rely on it and success? I am not talking about memorizing or cheating the exam I am talking about studying and practice it. Also When I visit MS website they did not determine the number of questions, type of questions, or the time, someone have this info? Thanks

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• What are appropriate ways to represent relationships between people in a database table?

  - by Emilio

  I've got a table of people - an ID primary key and a name. In my application, people can have 0 or more real-world relationships with other people, so Jack might "work for" Jane and Tom might "replace" Tony and Bob might "be an employee of" Rob and Bob might also "be married to" Mary. What's the best way to represent this in the database? A many to many intersect table? A series of self joins? A relationship table with one row per relationship pair and type, where I insert records for the relationship in both directions?

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• UIView Clipped By Statusbar until Autorotate

  - by TonyNeallon

  Hi There, Ive created a multiview application that uses multiple controllers to display and control views. The problem Im having is, when the simulator initially loads the view the header is partially covered by the bar at top of screen and the tool bar at the base is not touching the base of the screen. I used the Interface builder size attributes to control the view when the iphone rotates and it works perfectly. All smaps into place perfectly both in landscape and portrait mode AFTER a rotation but the problem is with the initial load before a rotation occurs. Your thoughts a much appreciated. Tony

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• LINQ Quicksort is Unstable Except When Cascading

  - by Mystagogue

  On page 64 of "LINQ To Objects Using C# 4.0" (Tony Magennis) he states that LINQ's quicksort ordering algorithm is unstable... ...although this is simply solved by cascading the result into a ThenBy or ThenByDescending operator. Huh? Why would cascading an unstable sortation into another sortation fix the result? In fact, I'd say that isn't possible. The original order, once passed through an unstable sort, is simply lost. What am I missing here?

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• php / mysql pagination

  - by arrgggg

  Hi, I have a table with 58 records in mysql database. I was able to connect to my database and retrive all records and made 5 pages with links to view each pages using php script. webpage will look like this: name number john 1232343456 tony 9878768544 jack 3454562345 joe 1232343456 jane 2343454567 andy 2344560987 marcy 9873459876 sean 8374623534 mark 9898787675 nancy 8374650493 1 2 3 4 5 that's the first page of 58 records and those 5 numbers at bottom are links to each page that will display next 10 records. I got all that. but what I want to do is display the links in this way: 1-10 11-20 21-30 31-40 41-50 51-58 note: since i have 58 records, last link will display upto 58, instead of 60. Since I used the loop to create this link, depending on how many records i have, the link will change according to the number of records in my table. How can i do this? Thanks.

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• Best way to create preview functionality in Rails

  - by slythic

  Hi all, I'm looking to implement preview functionality in my posts scaffold. All I need to do is allow a user to enter information in the new view (/posts/new) and then replace the submit button with a preview button. Once the preview button is clicked, the user is routed to the preview page (probably /posts/new/preview). If the user wants to make a change they would click 'go back' or if they are happy with the post they can then submit the post. I found this article (http://eyedeal.team88.org/node/105) but it seems dated. Any ideas on what the best approach for this would be? Many thanks, Tony

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• Sending a signup confirmation email with having to confirm using Devise

  - by slythic

  Hi all, I'm using devise to handle user authentication with my rails app. I'd like to allow my users to sign up and be instantly logged in and receive a confirmation email. Devise has the Confirmable module which sends out an email but requires the user to open up their mail application, find the email and click a link which then leads them to the site again. I'd like to just email the user a confirmation that they signed up and that's it. Is there a way for devise to do this or do I need to resolve to handling ActionMailer myself (if so, is there a quick and non-complex example)? Many thanks! -Tony

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• Amazon S3 security credentials per bucket

  - by slythic

  Hi all, I was wondering if it was possible to generate security credentials per individual Amazon S3 bucket. I am working with a developer and would like to grant him access only to the bucket we are working with. It's not a trust issue, it's more a concern that he'll delete the wrong bucket or its contents. For example: If we were working on an application that used a bucket called test-application I could generate the credentials for just that one bucket. These credentials would not allow access to other buckets in my account. Is this possible? Thanks, Tony

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• Best way to create a preview functionality in rails

  - by slythic

  Hi all, I'm looking to implement a preview functionality in my posts scaffold. All I need to do is allow a user to enter information in the new view (/posts/new) and then replace the submit button with a preview button. Once the preview button is clicked, the user is routed to the preview page (probably /posts/new/preview). If the user wants to make a change they would click 'go back' or if they are happy with the post they can then submit the post. I found this article (http://eyedeal.team88.org/node/105) but it seems dated. Any ideas on what the best approach for this would be? Many thanks, Tony

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• Custom service application - proxy stopped

  - by Jonesie

  Ive created a custom service app using samples from Tony Bierman and MS. I can see the application in central admin, I can create a new service app from it, the create page works, the manage page is blank and I don't have a properties page. I havent yet tried using the beast, I just want to get the deployment and admin stuff working first. However, after creating it, I see the Service app has started but the app proxy is stopped. I dont know if this is a problem or not but I cant find anywhere to start it. Should I worry?

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• Getting the value from an array in the model in rails

  - by slythic

  Hi all, I have a relatively simple problem. I have a model named Item which I've added a status field. The status field will only have two options (Lost or Found). So I created the following array in my Item model: STATUS = [ [1, "Lost"], [2, "Found"]] In my form view I added the following code which works great: <%= collection_select :item, :status, Item::STATUS, :first, :last, {:include_blank => 'Select status'} %> This stores the numeric id (1 or 2) of the status in the database. However, in my show view I can't figure out how to convert from the numeric id (again, 1 or 2) to the text equivalent of Lost or Found. Any ideas on how to get this to work? Is there a better way to go about this? Many thanks, Tony

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• Data Modeling Resources

  - by Dejan Sarka

  You can find many different data modeling resources. It is impossible to list all of them. I selected only the most valuable ones for me, and, of course, the ones I contributed to. Books Chris J. Date: An Introduction to Database Systems – IMO a “must” to understand the relational model correctly. Terry Halpin, Tony Morgan: Information Modeling and Relational Databases – meet the object-role modeling leaders. Chris J. Date, Nikos Lorentzos and Hugh Darwen: Time and Relational Theory, Second Edition: Temporal Databases in the Relational Model and SQL – all theory needed to manage temporal data. Louis Davidson, Jessica M. Moss: Pro SQL Server 2012 Relational Database Design and Implementation – the best SQL Server focused data modeling book I know by two of my friends. Dejan Sarka, et al.: MCITP Self-Paced Training Kit (Exam 70-441): Designing Database Solutions by Using Microsoft® SQL Server™ 2005 – SQL Server 2005 data modeling training kit. Most of the text is still valid for SQL Server 2008, 2008 R2, 2012 and 2014. Itzik Ben-Gan, Lubor Kollar, Dejan Sarka, Steve Kass: Inside Microsoft SQL Server 2008 T-SQL Querying – Steve wrote a chapter with mathematical background, and I added a chapter with theoretical introduction to the relational model. Itzik Ben-Gan, Dejan Sarka, Roger Wolter, Greg Low, Ed Katibah, Isaac Kunen: Inside Microsoft SQL Server 2008 T-SQL Programming – I added three chapters with theoretical introduction and practical solutions for the user-defined data types, dynamic schema and temporal data. Dejan Sarka, Matija Lah, Grega Jerkic: Training Kit (Exam 70-463): Implementing a Data Warehouse with Microsoft SQL Server 2012 – my first two chapters are about data warehouse design and implementation. Courses Data Modeling Essentials – I wrote a 3-day course for SolidQ. If you are interested in this course, which I could also deliver in a shorter seminar way, you can contact your closes SolidQ subsidiary, or, of course, me directly on addresses [email protected] or [email protected]. This course could also complement the existing courseware portfolio of training providers, which are welcome to contact me as well. Logical and Physical Modeling for Analytical Applications – online course I wrote for Pluralsight. Working with Temporal data in SQL Server – my latest Pluralsight course, where besides theory and implementation I introduce many original ways how to optimize temporal queries. Forthcoming presentations SQL Bits 12, July 17th – 19th, Telford, UK – I have a full-day pre-conference seminar Advanced Data Modeling Topics there.

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• ArchBeat Top 10 for November 11-17, 2012

  - by Bob Rhubart

  The Top 10 most popular items shared on the OTN ArchBeat Facebook page for the week of November 11-17, 2012. Developing and Enforcing a BYOD Policy Darin Pendergraft's post includes links to a recent Mobile Access Policy Survey by SANS as well as registration information for a Nov 15 webcast featuring security expert Tony DeLaGrange from Secure Ideas, SANS instructor, attorney and technology law expert Ben Wright, and Oracle IDM product manager Lee Howarth. This Week on the OTN Architect Community Homepage Make time to check out this week's features on the OTN Solution Architect Homepage, including: SOA Practitioner Guide: Identifying and Discovering Services Technical article by Yuli Vasiliev on Setting Up, Configuring, and Using an Oracle WebLogic Server Cluster The conclusion of the 3-part OTN ArchBeat Podcast on Future-Proofing your career. WLST Starting and Stopping a WebLogic Environment | Rene van Wijk Oracle ACE Rene van Wijk explores how to start a server with as little input as possible. Cloud Integration White Paper | Bruce Tierney Bruce Tierney shares an overview of Cloud Integration - A Comprehensive Solution, a new white paper he co-authored with David Baum, Rajesh Raheja, Bruce Tierney, and Vijay Pawar. X.509 Certificate Revocation Checking Using OCSP protocol with Oracle WebLogic Server 12c | Abhijit Patil Abhijit Patil's article focuses on how to use X.509 Certificate Revocation Checking Functionality with the OCSP protocol to validate in-bound certificates. Although this article focuses on inbound OCSP validation using OCSP, Oracle WebLogic Server 12c also supports outbound OCSP validation. Update on My OBIEE / Exalytics Books | Mark Rittman Oracle ACE Director Mark Rittman shares several resources related to his books Oracle Business Intelligence 11g Developers Guide and Oracle Exalytics Revealed, including a podcast interview with Oracle's Paul Rodwick. E-Business Suite 12.1.3 Data Masking Certified with Enterprise Manager 12c | Elke Phelps "You can use the Oracle Data Masking Pack with Oracle Enterprise Manager Grid Control 12c to scramble sensitive data in cloned E-Business Suite environments," reports Elke Phelps. There's a lot more information about this announcement in Elke's post. WebLogic Application Server: free for developers! | Bruno Borges Java blogger Bruno Borges shares news about important changes in the license agreement for Oracle WebLogic Server. Agile Architecture | David Sprott "There is ample evidence that Agile Architecture is a primary contributor to business agility, yet we do not have a well understood architecture management system that integrates with Agile methods," observes David Sprott in this extensive post. My iPad & This Cloud Thing | Floyd Teter Oracle ACE Director Floyd Teter explains why the Cloud is making it possible for him to use his iPad for tasks previously relegated to his laptop, and why this same scenario is likely to play out for a great many people. Thought for the Day "In programming, the hard part isn't solving problems, but deciding what problems to solve." — Paul Graham Source: SoftwareQuotes.com

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• Announcing Oracle Knowledge 8.5: Even Superheroes Need Upgrades

  - by Richard Lefebvre

  It’s no secret that we like Iron Man here at Oracle. We've certainly got stuff in common: one of the world’s largest technology companies and one of the world’s strongest technology-driven superheroes. If you've seen the recent Iron Man movies, you might have even noticed some of our servers sitting in Tony Stark’s lab. Heck, our CEO made a cameo appearance in one of the movies. Yeah, we’re fans. Especially as Iron Man is a regular guy with some amazing technology – like us. But Like all great things even Superheroes need upgrades, whether it’s their suit, their car or their spacestation. Oracle certainly has its share of advanced technology.  For example, Oracle acquired InQuira in 2011 after years of watching the company advance the science of Knowledge Management.  And it was some extremely super technology.  At that time, Forrester’s Kate Leggett wrote about it in ‘Standalone Knowledge Management Is Dead With Oracle's Announcement To Acquire InQuira’ saying ‘Knowledge, accessible via web self-service or agent UIs, is a critical customer service component for industries fielding repetitive questions about policies, procedures, products, and solutions.’  One short sentence that amounts to a very tall order.  Since the acquisition our KM scientists have been hard at work in their labs. Today Oracle announced its first major knowledge management release since its acquisition of InQuira: Oracle Knowledge 8.5. We’ve put a massively-upgraded supersuit on our KM solution because we still have bad guys to fight. And we are very proud to say that we went way beyond our original plans. So what, exactly, did we do in Oracle Knowledge 8.5? We did what any high-tech super-scientist would do. We made Oracle Knowledge smarter, stronger and faster. First, we gave Oracle Knowledge a stronger heart: Certified on Oracle technologies, including Oracle WebLogic Server, Oracle Business Intelligence, Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud. Huge scaling and performance improvements. Then we gave it a better reach: Improved iConnect functionality that delivers contextualized knowledge directly into CRM applications. Better content acquisition support across disparate sources. Enhanced Language Support including Natural Language search support for 16 Languages. Enhanced Keyword Search for 23 authoring languages, as well as enhanced out-of-the-box industry ontologies covering 14 languages. And finally we made Oracle Knowledge ridiculously smarter: Improved Natural Language Search and a new Contextual Answer Delivery that understands the true intent of each inquiry to deliver the best possible answers. AnswerFlow for Guided Navigation & Answer Delivery, a new application for guided troubleshooting and answer delivery. Knowledge Analytics standardized on Oracle’s Business Intelligence Enterprise Edition. Knowledge Analytics Dashboards optimized search and content creation through targeted, actionable insights. A new three-level language model "Global - Language - Locale" that provides an improved search experience for organizations with a global footprint. We believe that Oracle Knowledge 8.5 is the most sophisticated KM solution in existence today and we’ve worked very hard to help it fulfill the promise of KM: empowering customers and employees with deep insights wherever they need them. We hope you agree it’s a suit worth wearing. We are continuing to invest in Knowledge Management as it continues to be especially relevant today with the enterprise push for peer collaboration, crowd-sourced wisdom, agile innovation, social interaction channels, applied real-time analytics, and personalization. In fact, we believe that Knowledge Management is a critical part of the Customer Experience portfolio for success. From empowering employee’s, to empowering customers, to gaining the insights from interactions across all channels, businesses today cannot efficiently scale their efforts, strengthen their customer relationships or achieve their growth goals without a solid Knowledge Management foundation to build from. And like every good superhero saga, we’re not even close to being finished. Next we are taking Oracle Knowledge into the Cloud. Yes, we’re thinking what you’re thinking: ROCKET BOOTS! Stay tuned for the next adventure… By Nav Chakravarti, Vice-President, Product Management, CRM Knowledge and previously the CTO of InQuira, a knowledge management company acquired by Oracle in 2011

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• Announcing Oracle Knowledge 8.5: Even Superheroes Need Upgrades

  - by Chris Warner

  It’s no secret that we like Iron Man here at Oracle. We've certainly got stuff in common: one of the world’s largest technology companies and one of the world’s strongest technology-driven superheroes. If you've seen the recent Iron Man movies, you might have even noticed some of our servers sitting in Tony Stark’s lab. Heck, our CEO made a cameo appearance in one of the movies. Yeah, we’re fans. Especially as Iron Man is a regular guy with some amazing technology – like us. But Like all great things even Superheroes need upgrades, whether it’s their suit, their car or their spacestation. Oracle certainly has its share of advanced technology.  For example, Oracle acquired InQuira in 2011 after years of watching the company advance the science of Knowledge Management.  And it was some extremely super technology.  At that time, Forrester’s Kate Leggett wrote about it in ‘Standalone Knowledge Management Is Dead With Oracle's Announcement To Acquire InQuira’ saying ‘Knowledge, accessible via web self-service or agent UIs, is a critical customer service component for industries fielding repetitive questions about policies, procedures, products, and solutions.’  One short sentence that amounts to a very tall order.  Since the acquisition our KM scientists have been hard at work in their labs. Today Oracle announced its first major knowledge management release since its acquisition of InQuira: Oracle Knowledge 8.5. We’ve put a massively-upgraded supersuit on our KM solution because we still have bad guys to fight. And we are very proud to say that we went way beyond our original plans. So what, exactly, did we do in Oracle Knowledge 8.5? We did what any high-tech super-scientist would do. We made Oracle Knowledge smarter, stronger and faster. First, we gave Oracle Knowledge a stronger heart: Certified on Oracle technologies, including Oracle WebLogic Server, Oracle Business Intelligence, Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud. Huge scaling and performance improvements. Then we gave it a better reach: Improved iConnect functionality that delivers contextualized knowledge directly into CRM applications. Better content acquisition support across disparate sources. Enhanced Language Support including Natural Language search support for 16 Languages. Enhanced Keyword Search for 23 authoring languages, as well as enhanced out-of-the-box industry ontologies covering 14 languages. And finally we made Oracle Knowledge ridiculously smarter: Improved Natural Language Search and a new Contextual Answer Delivery that understands the true intent of each inquiry to deliver the best possible answers. AnswerFlow for Guided Navigation & Answer Delivery, a new application for guided troubleshooting and answer delivery. Knowledge Analytics standardized on Oracle’s Business Intelligence Enterprise Edition. Knowledge Analytics Dashboards optimized search and content creation through targeted, actionable insights. A new three-level language model "Global - Language - Locale" that provides an improved search experience for organizations with a global footprint. We believe that Oracle Knowledge 8.5 is the most sophisticated KM solution in existence today and we’ve worked very hard to help it fulfill the promise of KM: empowering customers and employees with deep insights wherever they need them. We hope you agree it’s a suit worth wearing. We are continuing to invest in Knowledge Management as it continues to be especially relevant today with the enterprise push for peer collaboration, crowd-sourced wisdom, agile innovation, social interaction channels, applied real-time analytics, and personalization. In fact, we believe that Knowledge Management is a critical part of the Customer Experience portfolio for success. From empowering employee’s, to empowering customers, to gaining the insights from interactions across all channels, businesses today cannot efficiently scale their efforts, strengthen their customer relationships or achieve their growth goals without a solid Knowledge Management foundation to build from. And like every good superhero saga, we’re not even close to being finished. Next we are taking Oracle Knowledge into the Cloud. Yes, we’re thinking what you’re thinking: ROCKET BOOTS! Stay tuned for the next adventure… By Nav Chakravarti, Vice-President, Product Management, CRM Knowledge and previously the CTO of InQuira, a knowledge management company acquired by Oracle in 2011. 

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• ArchBeat Link-o-Rama for July 3, 2013

  - by Bob Rhubart

  Industrial SOA Chapter 5: Enterprise Service Bus Enterprise Service Bus, the fifth and latest addition to the Industrial SOA article series, answers some of the most important questions surrounding the use of an ESB. Industrial SOA Chapter 4: SOA Maturity The fourth article in the Industrial SOA series, SOA Maturity offers "an exploration of the fundamentals of applying a factory approach to modern service-oriented software development." Using the Exalytics Summary Advisor and Oracle BI Apps 7.9.6.4 | Mark Rittman Oracle ACE Director Mark Rittman's post revisits "the use of the Summary Advisor, with my BI Apps installation bumped-up to version 7.9.6.4, and the Exalytics environment patched up to 11.1.1.6.9, the latest patch release we’ve applied to that environment." Part 1 - 12c Database and WLS - Overview | Steve Felts Steve Felts shares a handy table that "maps the Oracle 12c Database features supported with various combinations of currently available WLS releases, 11g and 12c Drivers, and 11g and 12c Databases." Developers WebCast: Deploy Highly-Available Custom Services on Your Data Grid Products - July 11 Oracle Coherence Sr. Architect Brian Oliver hosts this free July 11 webcast for developers to show you how to "create and deploy customized, highly-available services for your data grid, and how real-time data processing will allow you to provide unmatched end-user experiences." A checklist for OIM go live | Daniel Gralewski FMW A-Team solution architect Daniel Gralewski's list is intended to complement Oracle Identity Manager. His post "provides tips on a few topics that are not part of the documentation." How Many ODI Master Repositories Should We Have? | Christophe Dupupet FMW solution architect Christophe Dupupet provides a simple along with best practices for the architecture of ODI repositories in a corporate environment. Distinguish EA from enterprise wide solution architecture | John Wu My buddy Tony Meyer, who did a great presentation recently at the Cleveland-area Enterprise Architect / Solution Architect Meet-up, recommends this Toolbox article by John Wu. YouTube: Oracle Fusion Applications Developer Tips If you work with Fusion Applications you'll want to check out the tips and tricks for building extensions, customizations, and integrations now available on the new Oracle Fusion Middleware Developer Relations YouTube channel. The CX Factor: Wooing and wowing customers in the digital age "There was a time when 'customer experience' was limited to what happened to you when you walked into a store, restaurant, or other place of business or when you called a business on the telephone. But that was back when you could still smoke on airplanes." Thought for the Day "If you had to identify, in one word, the reason why the human race has not achieved, and never will achieve, its full potential, that word would be 'meetings.' " — Dave Barry (Born July 3, 1947) Source: brainyquote.com

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• New spreadsheet accompanying SmartAssembly 6.0 provides statistics for prioritizing bug fixes

  - by Jason Crease

  One problem developers face is how to prioritize the many voices providing input into software bugs. If there is something wrong with a function that is the darling of a particular user, he or she tends to want action - now! The developer's dilemma is how to ascertain that the problem is major or minor, and when it should be addressed. Now there is a new spreadsheet accompanying SmartAssembly that provides exactly that information in an objective manner. This might upset those used to getting their way by being the loudest or pushiest, but ultimately it will ensure that the biggest problems get the priority they deserve. Here's how it works: Feature Usage Reporting (FUR) in SmartAssembly 6.0 provides a wealth of data about how your software is used by its end-users, but in the SmartAssembly UI the data isn't mined to its full extent. The new Excel spreadsheet for FUR extracts statistics from that data and presents them in easy-to-understand forms. I developed the spreadsheet feature in Microsoft Excel, using a fair amount of VBA. The spreadsheet connects directly to the database which stores the feature-usage data, and shows a wide variety of statistics and tables extracted from that data.  You want to know what percentage of users have used the 'Export as XML' button?  No problem.  How popular is v5.3 is compared to v5.1?  There's graphs for that. You need to know whether you have more users in Russia or Brazil? There's a big pie chart for that. I recently witnessed the spreadsheet in use here at Red Gate Software. My bug is exposed as minor While testing new features in .NET Reflector, I found a usability bug in the Refresh button and filed it in the Red Gate bug-tracking system. The bug was labelled "V.NEXT MINOR," which means it would be fixed in the next point release. Although I'm a professional tester, I'm not much different than most software users when they discover a bug that affects them personally: I wanted it fixed immediately. There was an ulterior motive at play here, of course. I would get to see my colleagues put the spreadsheet to work. The Reflector team loaded up the spreadsheet to view the feature-usage statistics that SmartAssembly collected for the refresh button. The resulting statistics showed that only 8% of users have ever pressed the Refresh button, and only 2.6% of sessions involve pressing the button. When Refresh is used, it's only pressed on average 1.6 times a session, with a maximum of 8 times during a session. This was in stark contrast to what I was doing as a conscientious tester: pressing it dozens of times per session. The spreadsheet provides evidence that my bug was a minor one. On to more serious things Based on the solid evidence uncovered by the spreadsheet, the Reflector team concluded that my experience does not represent that of the vast majority of Reflector's recorded users. The Reflector team had ample data to send me back to my desk and keep the bug classified as "V.NEXT MINOR." The team then went back to fixing more serious bugs. If I'm in the shoes of the user, I might not be thoroughly happy, but I cannot deny that the evidence clearly placed me in a very small minority. Next time I'm hoping the spreadsheet will prove that my bug is more important. Find out more about Feature-Usage Reporting here. The spreadsheet is available for free download here.

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