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  • What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

    - by Tony Berk
    There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! As I mentioned in my earlier post about some of the keynote sessions, Is There a Cloud Over OpenWorld?, I'm going try to highlight some key sessions to help you find the best sessions for you. Interested to find out where Oracle CRM products are headed, then find your "roadmap" session. Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. Which session are you most interested in? Make your suggestions! But no voting for Pearl Jam or Kings of Leon. Those are after hours! 

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  • Impressions and Reactions from Alliance 2012

    - by user739873
    Alliance 2012 has come to a conclusion.  What strikes me about every Alliance conference is the amazing amount of collaboration and cooperation I see across higher education in the sharing of best practices around the entire Oracle PeopleSoft software suite, not just the student information system (Oracle’s PeopleSoft Campus Solutions).  In addition to the vibrant U.S. organization, it's gratifying to see the growth in the international attendance again this year, with an EMEA HEUG organizing to complement the existing groups in the Netherlands, South Africa, and the U.K.  Their first meeting is planned for London in October, and I suspect they'll be surprised at the amount of interest and attendance. In my discussions with higher education IT and functional leadership at Alliance there were a number of instances where concern was expressed about Oracle's commitment to higher education as an industry, primarily because of a lack of perceived innovation in the applications that Oracle develops for this market. Here I think perception and reality are far apart, and I'd like to explain why I believe this to be true. First let me start with what I think drives this perception. Predominately it's in two areas. The first area is the user interface, both for students and faculty that interact with the system as "customers", and for those employees of the institution (faculty, staff, and sometimes students as well) that use the system in some kind of administrative role. Because the UI hasn't changed all that much from the PeopleSoft days, individuals perceive this as a dead product with little innovation and therefore Oracle isn't investing. The second area is around the integration of the higher education suite of applications (PeopleSoft Campus Solutions) and the rest of the Oracle software assets. Whether grown organically or acquired, there is an impressive array of middleware and other software products that could be leveraged much more significantly by the higher education applications than is currently the case today. This is also perceived as lack of investment. Let me address these two points.  First the UI.  More is being done here than ever before, and the PAG and other groups where this was discussed at Alliance 2012 were more numerous than I've seen in any past meeting. Whether it's Oracle development leveraging web services or some extremely early but very promising work leveraging the recent Endeca acquisition (see some cool examples here) there are a lot of resources aimed at this issue.  There are also some amazing prototypes being developed by our UX (user experience team) that will eventually make their way into the higher education applications realm - they had an impressive setup at Alliance.  Hopefully many of you that attended found this group. If not, the senior leader for that team Jeremy Ashley will be a significant contributor of content to our summer Industry Strategy Council meeting in Washington in June. In the area of integration with other elements of the Oracle stack, this is also an area of focus for the company and my team.  We're making this a priority especially in the areas of identity management and security, leveraging WebCenter more effectively for content, imaging, and mobility, and driving towards the ultimate objective of WebLogic Suite as our platform for SOA, links to learning management systems (SAIP), and content. There is also much work around business intelligence centering on OBI applications. But at the end of the day we get enormous value from the HEUG (higher education user group) and the various subgroups formed as a part of this community that help us align and prioritize our investments, whether it's around better integration with other Oracle products or integration with partner offerings.  It's one of the healthiest, mutually beneficial relationships between customers and an Education IT concern that exists on the globe. And I can't avoid mentioning that this kind of relationship between higher education and the corporate IT community that can truly address the problems of efficiency and effectiveness, institutional excellence (which starts with IT) and student success.  It's not (in my opinion) going to be solved through community source - cost and complexity only increase in that model and in the end higher education doesn't ultimately focus on core competencies: educating, developing, and researching.  While I agree with some of what Michael A. McRobbie wrote in his EDUCAUSE Review article (Information Technology: A View from Both Sides of the President’s Desk), I take strong issue with his assertion that the "the IT marketplace is just the opposite of long-term stability...."  Sure there has been healthy, creative destruction in the past 2-3 decades, but this has had the effect of, in the aggregate, benefiting education with greater efficiency, more innovation and increased stability as larger, more financially secure firms acquire and develop integrated solutions. Cole

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  • A very useful custom component

    - by Kevin Smith
    Whenever I am debugging a problem in WebCenter Content (WCC) I often find it useful to see the contents of the internal data binder used by WCC when executing a service. I want to know the value of all parameters passed in by the caller, either a user in the web GUI or from an application calling the service via RIDC or web services. I also want to the know the value of binder variables calculated by WCC as it processes a service. What defaults has it applied based on configuration settings or profile rules? What values has it derived based on the user input? To help with this I created a  component that uses a java filter to dump out the contents of the internal data binder to the WCC trace file. It dumps the binder contents using the toString() method. You can register this filter code using many different filter hooks to see how the binder is updated as WCC processes the service. By default, it uses the validateStandard filter hook which is useful during a CHECKIN service. It uses the system trace section, so make sure that trace section is enabled before looking for the output from this component. Here is some sample output>system/6    10.09 09:57:40.648    IdcServer-1    filter: postParseDataForServiceRequest, binder start -- system/6    10.09 09:57:40.698    IdcServer-1    *** LocalData *** system/6    10.09 09:57:40.698    IdcServer-1    (10 keys + 0 defaults) system/6    10.09 09:57:40.698    IdcServer-1    ClientEncoding=UTF-8 system/6    10.09 09:57:40.698    IdcServer-1    IdcService=CHECKIN_UNIVERSAL system/6    10.09 09:57:40.698    IdcServer-1    NoHttpHeaders=0 system/6    10.09 09:57:40.698    IdcServer-1    UserDateFormat=iso8601 system/6    10.09 09:57:40.698    IdcServer-1    UserTimeZone=UTC system/6    10.09 09:57:40.698    IdcServer-1    dDocTitle=Check in from RIDC using Framework Folder system/6    10.09 09:57:40.698    IdcServer-1    dDocType=Document system/6    10.09 09:57:40.698    IdcServer-1    dSecurityGroup=Public system/6    10.09 09:57:40.698    IdcServer-1    parentFolderPath=/folder1/folder2 system/6    10.09 09:57:40.698    IdcServer-1    primaryFile=testfile5.bin     system/6    10.09 09:57:40.698    IdcServer-1    ***  RESULT SETS  ***>system/6    10.09 09:57:40.698    IdcServer-1    binder end -------------------------------------------- See the readme included in the component for more details. You can download the component from here.

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  • What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

    - by Richard Lefebvre
    There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. 

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  • 10??OTN????????

    - by OTN-J Master
    10???????????????????????????????????????????????????????????????????[10/23(?)??]  Oracle Solaris ??????? #7 [10/23(?)??]  Oracle MySQL Tech Tour - Osaka[10/24(?)??]  WebLogic Server???[10/24(?)??]  ?????? Oracle Application Testing Suite??????[10/24(?)??]  ?92? ????! ???????? Oracle RAC ???????! -??????! RAC?????????? [10/25(?)??]  ?????! ???????????????????????(???)[10/25(?)??]  Oracle MySQL Tech Tour - Tokyo [10/26(?)??]  Oracle MySQL Tech Tour - Fukuoka[10/30(?)??] Oracle Days Tokyo 2012>>??????????????????(oracle.com???) Oracle Solaris ??????? #7 ???: 10?23?(?) 18:30~20:40???: ?????????? ?? 13F??????? ???: ???????????????? Solaris ????????? 7 ????? Oracle Solaris ??????????Oracle Solaris ????????????????? ????Oralce Solaris ????????????!??????????????????Oracle OpenWolrd 2012 ??????Oracle Solaris ?????????????????????? ?????? 3 ??????????????????????????? ????????????????????????Solaris ???????????????????????????????????????????????? >> ??·???????? ?????? Oracle MySQL Tech Tour - Osaka??! ???: 10?23?(?)13:30~17:00???: ??(??????????????????) ???:???MySQL?????????????????MySQL?????Oracle MySQL Tech Tour - Osaka??????????MySQL????·??????????????????????????????????????????????·????·?? ????? ??????MySQL??????????????????? ????????????????????????? ????????????????• MySQL???? ??????????????·??????????? • MySQL????????????????? • MySQL????????????????? MySQL??????????????????????????????????DBA????????IT??????MySQL????????????????????? >> ??·???????? ?????? ?29? WebLogic Server???@?? ???: 10?24?(?) 18:30~20:40 ???: ?????????? ??13F??????? ???: ?29? WebLogic Server???@???????????????WebLogic Server?????:???????????????????iPad???????????2???????????????WebLogic Server????????????????WebLogic Server??????????????????????·????????????????????????????????JDBC??? ?????????????????? ??????WebLogic Server?????:?????????WebLogic Server???????????????????????????????????????iPad?????????????????????????????????????????????WebLogic Server???Oracle JDeveloper????? ?Oracle Application Development Framework (ADF)????????? ?WebCenter Framework ????????????????????????????????????????????????????????????????????????????????????????WebLogic Server????????????????????????????????????WebLogic Server????????????WebLogic Server?????????????????????????????????????!???????????????????Java EE6???????????? >> ??·???????? ?????? ?Oracle Application Testing Suite??????????????????Web????????????????????·??? ??????! ???: 10?24?(?) 13:30 ~ 18:00 ???: ?????????? ?? ???:???Web????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Oracle Application Testing Suite??Web???????????????????????????????????????????????????????????????????????????????????????????????????????????Oracle Application Testing Suite???????????????????????????????????? >> ??·???????? ?????? ?92? ????! ???????? Oracle RAC ???????! -??????! RAC??????????  ???: 10?24?(?)18:30~20:00???: ?????? ???????????? ???:18?????????????????????! ???????????92????RAC?????????????????????????????????????????RAC???????RAC????·???????·???????????????????????Oracle Database??????????????????????????Oracle RAC???????????????????????????????????????????????????RAC????????RAC??????????????RAC??????????????????????????RAC???????????????????????????????????????????????????????????????RAC???????????????????????????????????Oracle??????????????RAC????????????????????????????????????????????????????????????????????????RAC????????????????????????????????RAC?DB??? ???????????????? ????????! >> ??·???????? ?????? ?????! ???????????????????????(???)  ???: 10?25?(?)???:13:30~15:30 ???: 18:00~20:00???: ?????????? ?? ???:???????????????????????????????????????????? ·??????????????? ·?????????????????????????????? ·??????????????????????????Oracle Enterprise Manager?????Oracle Database Enterprise Edition?????????????????????????????????????????????????/????????????????????????????????????????????????????????????????????????????????????????????????????????·??????????????????? ??????????????????????????????????????>> ??·???????? ?????? Oracle MySQL Tech Tour - Tokyo  ???: 10?25?(?)13:30~17:00???: ?????????? ?? 13F??????????:???MySQL?????????????????MySQL?????Oracle MySQL Tech Tour - Tokyo??????????MySQL????·??????????????????????????????????????????????·????·?? ????? ??????MySQL??????????????????? ????????????????????????? ????????????????• MySQL???? ??????????????·??????????? • MySQL????????????????? • MySQL????????????????? MySQL??????????????????????????????????DBA????????IT??????MySQL?????????????????????>> ??·???????? ?????? Oracle MySQL Tech Tour - Fukuoka ???: 10?26?(?)13:30~17:00???: ?? ???????? ???? 8F??????? ???: ???MySQL?????????????????MySQL?????Oracle MySQL Tech Tour - Fukuoka??????????????? MySQL????·??????????????????????????????????????????????·????·?? ????? ??????MySQL??????????????????? ????????????????????????? ????????????????•MySQL???? ??????????????·??????????? •MySQL????????????????? •MySQL????????????????? MySQL??????????????????????????????????DBA????????IT??????MySQL????????????????????? >> ??·???????? ?????? Oracle Days 2012 Tokyo ???: 10?30?(?)·31(?)10:00 ~ 18:00 ???: ??????????? ???: ?????????????????????10????????Oracle OpenWorld???????????????????????????????????IT????????????????????????????????????????????????????????????????IT??????????>> ?????????? / ???????? ??????

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  • Oracle BI Executive Forum 2011 ?? ???????????????! Oracle Technology Day 2012 in Osaka

    - by user765123
    .NewsType1111 img{border:none; vertical-align:bottom;} .NewsType1111 p{margin:0; padding:0;} .NewsType1111 td{color:#333333; line-height:1.5; font-family:"MS P????", Osaka, Hiragino Kaku Gothic Pro; font-size:12px;} .NewsType1111 table.t10 td, .small{font-size:10px;} .NewsType1111 a:link, a:visited{color:#ff0000;} .NewsType1111 a:hover, a:active{color:#ff0000; text-decoration:none;} .NewsType1111 a.l01:link, a.l01:visited, a.l01:hover, a.l01:active{color:#333333;} .NewsType1111 span.r, td.r{color:#ff0000;} .NewsType1111 table.tbl-semi td{padding:5px;} ???????????????????????????/???????????????????????????????? ????????????????"????"?iPad 5,000?????????????????????LIXIL????????????????Oracle Exalytics In-Memory Machine??????????????????????????????????????? ??·?????????? >> ???Oracle Technology Day???????????? Oracle?????????????????????????????????????????????????????????????DB????????????????DB?????·????????????????????????????????????????????????????????Oracle??????????????????????! ??·?????????? >> ¦???????????????????¦?????????????????????????¦????????????????????????? ????????????????/????????????????????????IT????????????????????????????????????????????????????IT????????????????????????? ????????????????????????IT????????????????????????????????????????6??Oracle Fusion Middleware??????????????????????????????? ????????? ??????????? ??UFJ???????????????? UCOM? ?????? ????????????? ??????????? ??·?????????? >> ????????????????????????????????????????????????????????????????M2M(Machine to Machine)?????IT?????????????????????????????????????????????????????????????????? ??·?????????? >> ?????????????!??????????????? ? CFO for Tomorrow IFRS??????????????·????????? ? Oracle Business Intelligence ????????????BI(????????????)?? ? ??????????????????????? ?????????????????? more solutions ? ANA ????????????????????Oracle® Coherence????????????????????????????????10???? ? ?? Oracle BIEE????????????????????????????????·?????????Oracle BIEE???? ? ?????? Oracle iLearning?????????????????????????????? more success stories ? OTN?????????? 100??????????????????????????????? ? ??&?????? ???????????????????????? ?? ???? ?? 11/15?(?)15:00~17:30 ?????·???????????????????????? ??????????(??) 11/16?(?)~17?(?)9:15~17:30(17??9:30??) ???????????2011 ???UDX 4F(??) 11/16?(?)15:30~17:30 ????????????????????/????????????? ?????????????????(??) 11/16?(?)18:30~20:30 ???????????? WebLogic Server??? ??????????(??) 11/17?(?)13:30~16:40 ?19? ?! Click?????????Oracle Database ???????&?????????????????? ???????????1F?????(??) 11/17?(?)14:00~17:00 ?????????????????? ??????????(??) 11/17?(?)17:30~19:00 ???????????Oracle&JAVA?????????????? ??????????????????(???) 11/18?(?)13:30~16:40 ?20? ?! Click??????? in ????Oracle Database ???????&?????????????????? ????? 2F?????(??) 11/19?(?)~20?(?)10:00~17:00 ?????????????? 2011 Tokyo/Fall ???? 28??(???4F???)(??) 11/21?(?)~23?(?·?)?20?(?)??????? ?31? ????????? ????????????? ??????????????????????????????????(???) 11/21?(?)15:00~17:30 ?????????????,?????????????? ??????????????????(??) 11/22?(?)10:00~15:10 ??IT???? FIT????? ??????·?????(??) 11/22?(?)13:00~18:00 ?????!??????????????????????? ??????????(??) 11/22?(?)13:30~16:30 ?????????? in ?? ?10???? ?????????? 5F51???(??) 11/22?(?)15:00~17:30 ?????????????,?????????????? ??????????(??) 11/29?(?)13:00~17:00 ??????? 2011 ????·??????? ??????????(??) -- Copyright © 2011, Oracle.All Rights Reserved. ???????????? | ???????????? | ??????????/????????

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  • Embedding ADF UI Components into OAF regions

    - by Juan Camilo Ruiz
    Having finished the 2 Webcast on ADF integration with Oracle E-Business Suite, Sara Woodhull, Principal Product Manager on the Oracle E-Business Suite Applications Technology team and I are going to continue adding entries to the series on this topic, trying to cover as many use cases as possible. In this entry, Sara created an overview on how Oracle ADF pages can be embedded into an Oracle Application Framework region. This is a very interesting approach that will enable those of you who are exploring ADF as a technology stack to enhanced some of the Oracle E-Business Suite flows and leverage your skill on Oracle Applications Framework (OAF). In upcoming entries we will start unveiling the internals needed to achieve session sharing between the regions. Stay tuned for more entries and enjoy this new post.   Document Scope This document only covers information that is specific to embedding an Oracle ADF page in an Oracle Application Framework–based page. It assumes knowledge of Oracle ADF and Oracle Application Framework development. It also assumes knowledge of the material in My Oracle Support Note 974949.1, “Oracle E-Business Suite SDK for Java” and My Oracle Support Note 1296491.1, "FAQ for Integration of Oracle E-Business Suite and Oracle Application Development Framework (ADF) Applications". Prerequisite Patch Download Patch 12726556:R12.FND.B from My Oracle Support and install it. The implementation described below requires Patch 12726556:R12.FND.B to provide the accessors for the ADF page. This patch is required in addition to the Oracle E-Business Suite SDK for Java patch described in My Oracle Support Note 974949.1. Development Environments You need two different JDeveloper environments: Oracle ADF and OA Framework. Oracle ADF Development Environment You build your Oracle ADF page using JDeveloper 11g. You should use JDeveloper 11g R1 (the latest is 11.1.1.6.0) if you need to use other products in the Oracle Fusion Middleware Stack, such as Oracle WebCenter, Oracle SOA Suite, or BI. You should use JDeveloper 11g R2 (the latest is 11.1.2.3.0) if you do not need other Oracle Fusion Middleware products. JDeveloper 11g R2 is an Oracle ADF-specific release that supports the latest Java EE standards and has various core improvements. Oracle Application Framework Development Environment Build your OA Framework page using a development environment corresponding to your Oracle E-Business Suite version. You must use Release 12.1.2 or later because the rich content container was introduced in Release 12.1.2. See “OA Framework - How to find the correct version of JDeveloper to use with eBusiness Suite 11i or Release 12.x” (My Oracle Support Doc ID 416708.1). Building your Oracle ADF Page Typically you build your ADF page using the session management feature of the Oracle E-Business Suite SDK for Java as described in My Oracle Support Note 974949.1. Also see My Oracle Support Note 1296491.1, "FAQ for Integration of Oracle E-Business Suite and Oracle Application Development Framework (ADF) Applications". Building an ADF Page with the Hierarchy Viewer If you are using the ADF hierarchy viewer, you should set up the structure and settings of the ADF page as follows or the hierarchy viewer may not fill the entire area it is supposed to fill (especially a problem in Firefox). Create a stretchable component as the parent component for the hierarchy viewer, such as af:panelStretchLayout (underneath the af:form component in the structure). Use af:panelStretchLayout for Oracle ADF 11.1.1.6 and earlier. For later versions of Oracle ADF, use af:panelGridLayout. Create your hierarchy viewer component inside the stretchable component. Create Function in Oracle E-Business Suite Instance In your Oracle E-Business Suite instance, create a function for your ADF page with the following parameters. You can use either the Functions window in the System Administrator responsibility or the Functions page in the Functional Administrator responsibility. Function Function Name Type=External ADF Function (ADFX) HTML Call=GWY.jsp?targetPage=faces/<your ADF page> ">You must also add your function to an Oracle E-Business Suite menu or permission set and set up function security or role-based access control (RBAC) so that the user has authorization to access the function. If you do not want the function to appear on the navigation menu, add the function without a menu prompt. See the Oracle E-Business Suite System Administrator's Guide Documentation Set for more information. Testing the Function from the Oracle E-Business Suite Home Page It’s a good idea to test launching your ADF page from the Oracle E-Business Suite Home Page. Add your function to the navigation menu for your responsibility with a prompt and try launching it. If your ADF page expects parameters from the surrounding page, those might not be available, however. Setting up the Oracle Application Framework Rich Container Once you have built your Oracle ADF 11g page, you need to embed it in your Oracle Application Framework page. Create Rich Content Container in your OA Framework JDeveloper environment In the OA Extension Structure pane for your OAF page, select the region where you want to add the rich content, and add a richContainer item to the region. Set the following properties on the richContainer item: id Content Type=Others (for Release 12.1.3. This property value may change in a future release.) Destination Function=[function code] Width (in pixels or percent, such as 100%) Height (in pixels) Parameters=[any parameters your Oracle ADF page is expecting to receive from the Oracle Application Framework page] Parameters In the Parameters property, specify parameters that will be passed to the embedded content as a list of comma-separated, name-value pairs. Dynamic parameters may be specified as paramName={@viewAttr}. Dynamic Rich Content Container Properties If you want your rich content container to display a different Oracle ADF page depending on other information, you would set up a different function for each different Oracle ADF page. You would then set the Destination Function and Parameters properties programmatically, instead of setting them in the Property Inspector. In the processRequest() method of your Oracle Application Framework page controller, where OAFRichContentPage is the ID of your richContainer item and the parameters are whatever parameters your ADF page expects, your code might look similar to this code fragment: OARichContainerBean richBean = (OARichContainerBean) webBean.findChildRecursive("OAFRichContentPage"); if(richBean != null){ if(isFirstCondition){ richBean.setFunctionName("ADF_EXAMPLE_EMBEDDED"); richBean.setParameters("ParamLoginPersonId="+loginPersonId +"&ParamPersonId="+personId+"&ParamUserId="+userId +"&ParamRespId="+respId+"&ParamRespApplId="+respApplId +"&ParamFromOA=Y"+"&ParamSecurityGroupId="+securityGroupId); } else if(isSecondCondition){ richBean.setFunctionName("ADF_EXAMPLE_OTHER_FUNCTION"); richBean.setParameters("ParamLoginPersonId=" +loginPersonId+"&ParamPersonId="+personId +"&ParamUserId="+userId+"&ParamRespId="+respId +"&ParamRespApplId="+respApplId +"&ParamFromOA=Y" +"&ParamSecurityGroupId="+securityGroupId); } }

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  • B2B and B2C Commerce are alike… but a little different – Oracle Commerce named Leader in Forrester B2B Commerce Wave

    - by Katrina Gosek
    We weren’t surprised to see Oracle Commerce positioned as a Leader in Forrester’s first Commerce Wave focused on B2B, released earlier this month. The reports validates much of what we’ve heard from our largest customers – the world’s largest distribution, manufacturing and high-tech customers who sell billions of dollars of goods and services to other businesses through their Web channels. More importantly, the report confirms something very important: B2B and B2C Commerce are alike… but a little different. B2B and B2C Commerce are alike… Clearly, B2C experiences have set expectations for B2B. Every B2B buyer is a consumer at home and brings the same expectations to a website selling electronic components, aftermarket parts, or MRO products. Forrester calls these rich consumer-based capabilities that help B2B customers do their jobs “table stakes”: search & navigation, promotions, cross-channel commerce and mobile: “Whether they are just beginning to sell online or are in the late stages of launching a next-generation site, B2B eCommerce operations today must: offer a customer experience standard comparable to what leading b2c sites now offer; address the growing influence that mobile devices are having in the workplace; make a qualitative and quantitative business case that drives sustained investment.” Just five years ago, many of our B2B customers’ online business comprised only 5-10% of their total revenue. Today, when we speak to those same brands, we hear about double and triple digit growth in their online channels. Many have seen the percentage of the business they perform in their web channels cross the 30-50% threshold. You can hear first-hand from several Oracle Commerce B2B customers about the success they are seeing, and what they’re trying to accomplish (Carolina Biological, Premier Farnell, DeliXL, Elsevier). This momentum is likely the reason Forrester broke out the separate B2B Commerce Wave from the B2C Wave. In fact, B2B is becoming the larger force in commerce, expected to collect twice the online dollars of B2C this year ($559 billion). But a little different… Despite the similarities, there is a key and very important difference between B2C and B2B. Unlike a consumer shopping for shoes, a business shopper buying from a distributor or manufacturer is coming to the Web channel as a part of their job. So in addition to a rich, consumer-like experience this shopper expects, these B2B buyers need quoting tools and complex pricing capabilities, like eProcurement, bulk order entry, and other self-service tools such as account, contract and organization management.  Forrester also is emphasizing three additional “back-end” tools and capabilities their clients say they need to drive growth in their B2B online channels: i) product information management (PIM), which provides a single system of record for large part lists and product catalogs; ii) web content management (WCM), needed to manage large volumes of unstructured marketing information, and iii) order management systems (OMS), which manage and orchestrate the complex B2B order life cycle from quote through approval, submission to manufacturing, distribution and delivery.  We would like to expand on each of these 3 areas: As Forrester highlights, back-end PIM is definitely needed by B2B Commerce providers. Most B2B companies have made significant investments in enterprise-grade PIMs, given the importance of product data management for aggregation and syndication of content, product attribution, analytics, and handling of complex workflows. While in principle it may sound appealing to have a PIM as part of a commerce offering (especially for SMBs who have to do more with less), our customers have typically found that PIM in a commerce platform is largely redundant with what they already have in-place, and is not fully-featured or robust enough to handle the complexity of the product data sets that B2B distributors and manufacturers usually handle. To meet the PIM needs for commerce, Oracle offers enterprise PIM (Product Hub/Fusion PIM) and a robust enterprise data quality product (EDQP) integrated with the Oracle Commerce solution. These are key differentiators of our offering and these capabilities are becoming even more tightly integrated with Oracle Commerce over time. For Commerce, what customers really need is a robust product catalog and content management system for enabling business users to further enrich and ready catalog and content data to be presented and sold online.  This has been a significant area of investment in the Oracle Commerce platform , which continue to get stronger. We see this combination of capabilities as best meeting the needs of our customers for a commerce platform without adding a largely redundant, less functional PIM in the commerce front-end.   On the topic of web content management, we were pleased to see Forrester recognize Oracle’s unique functional capabilities in this area and the “unique opportunity in the market to lead the convergence of commerce and content management with the amalgamation of Oracle Commerce with WebCenter Sites (formally FatWire).” Strong content management capabilities are critical for distributors and manufacturers who are frequently serving an engineering audience coming to their websites to conduct product research in search of technical data sheets, drawings, videos and more. The convergence of content, commerce, and experience is critical for B2B brands selling online. Regarding order management, Forrester notes that many businesses use their existing back-end enterprise resource planning (ERP) systems to manage order life cycles.  We hear the same from most of our B2B customers, as they already have an ERP system—if not several of them—and are not interested in yet another one.  So what do we take away from the Wave results? Forrester notes that the Oracle Commerce Platform “has always had strong B2B commerce capabilities and Oracle has an exhaustive list of B2B customers using the solution.”  What makes us excited about developing leading B2B solutions are the close relationships with our customers and the clear opportunity in the market – which we’ll address in an exciting new release in the coming months. Oracle has one of the world’s largest B2B customer bases, providing leading solutions across key business-to-business functions – from marketing, sales automation, and service to master data management, and ERP.  To learn more about Oracle’s Commerce product vision and strategy, visit our website and check out these other B2B Commerce Resources: - 2013 B2B Commerce Trends Report - B2B Commerce Whitepaper: Consumerization, Complexity, Change - B2B Commerce Webcast: What Industry Trend Setters Do Right - Internet Retailer, Web Drives Sales for B2B Companies - Internet Retailer, The Web Means Business: B2B Companies Beef Up Their Websites, borrowing from b2c retailers and breaking new ground - Internet Retailer, B2B e-Commerce is poised for growth ----------THIS DOCUMENT IS FOR INFORMATIONAL PURPOSES ONLY AND MAY NOT BE INCORPORATED INTO A CONTRACT OR AGREEMENT 

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  • Guide to Downloading Oracle Fusion Middleware 11g Products

    - by Daniel Mortimer
    IntroductionThe idea of writing a blog about downloading software seems a bit strange .. right? After all, surely just give me the web download link and away I go!? Unfortunately, life is not so simple if you are a DBA or Systems Administrator tasked with staging Oracle Fusion Middleware 11g products for your chosen business technology stack. Here are the challenges: Oracle Fusion Middleware is not a single product, it is a family of products - a media pack with many many "disks" - which ones do I pick? Are the products I pick certified / supported on my chosen platform? Which download site do I use? I need to be on the latest and greatest - how do I get hold of the latest product patch set? The purpose of this blog is to give you a roadmap to get you through these challenges. Oracle Fusion Middleware 11g - A Product SuiteThe first thing to appreciate is that Oracle Fusion Middleware 11g is not a single product. It is a product suite, an umbrella label for many products. Typically you don't download the whole media pack - well not unless you want to stage 124 Parts - a total of 68 Gig  - instead you pick the pieces that are required for your chosen Middleware solution. Therefore, you need to research / understand which products are required to build your solution. In this respect, before you go looking for the software pick and persue the product guide from the table below which matches your situation:  Installing a New / Vanilla FMW 11g architecture Oracle Fusion Middleware Installation Planning Guide 11g  Upgrading Oracle Application Server 10g to FMW 11g Oracle Fusion Middleware Upgrade Planning Guide 11g  Patching an existing FMW 11g architecture Oracle Fusion Middleware Patching Guide 11g Certification Information Ok, so now you have an idea of what Fusion Middleware products you need. It's time to check whether these products are certified against your chosen platform. There are two places to find this information:My Oracle Support Certification Tab PageFigure 1.1 My Oracle Support Certification Tab Page - "Search on SOA Suite" Figure 1.2 My Oracle Support Certification Tab Page - "SOA Suite Search Result" The FMW 11g Certification Central Hub (in the format of xls spreadsheet)Figure 2: Screenshot of FMW 11g Release 1 Certification xls spreadsheet Hints / Tips: Fusion Middleware 11g certification information has only recently been added into the Certification Tab page and I think it is the more friendly way to access the information. However, due to some restrictions with the Certification Tab page interface some of the more, let's say obscure certification information, is still to be only found in the Certification spreadsheet. Be aware that to find certification information via the My Oracle Support Certification Tab page you must enter the FMW 11g product name e.g. "Oracle SOA Suite". Do NOT enter "Oracle Fusion Middleware". The certification information does not exist at this product suite level.  For example, if you are building a solution which includes Oracle SOA Suite Oracle WebCenter then you will have to look up the certification information for each product in turn.After choosing the product name, select the latest patch set version. This will not only tell you whether your chosen product is available at that patch set version but provide the certification information relevant to that version.  If the product is not available under the latest patch set version, seek the information under previous patch set versions. Important: Make a careful note of the Oracle WebLogic Server version which is certified with your chosen product and patch set version. Oracle WebLogic Server is the core component of a Oracle Fusion Middleware 11g home. It is important therefore to ensure later on that you download the version of Oracle WebLogic Server which is compatible and certified with your chosen product and patch set version.Also - sorry to state the obvious, but please do not take certification information from the screenshots above. The screenshots are only good for the time they were entered into the blog. To ensure you have the latest information, interactively look up the certification details. For more information about finding certification information, bookmark and readMy Oracle Support Certification Tool for Oracle Fusion Middleware Products [Doc ID 1368736.1]How to Find Certification Details for Oracle Application Server 10g and Oracle Fusion Middleware 11g [Doc ID 431578.1] Downloading the Software Now you should be ready to download the software. There are two download locations Oracle Software Delivery Cloud (formerly known as E-Delivery)Figure 3 - Screenshot of Fusion Middleware Download from Delivery CloudOracle Fusion Middleware Download Page on Oracle Technology NetworkFigure 4 - Screenshot of OTN Product Download Screen Hints / Tips: Your choice of download location should be primarily driven by your licensing needs. Take note of the wording on the OTN site - to quote:"The downloads below are provided for evaluators under the OTN License Agreement. Licensed customers should download their software via our Oracle Software Delivery Cloud site, which offers different license terms."However, it has to be said that the presentation of the most of the product download pages on OTN does make the job easier. The Software Delivery Cloud provides you with a flat list of the Oracle Fusion Middleware 11g media pack. You have to know what you are looking for and pick out the right pieces :-( The OTN product download pages present not only the download for the product you want but also its dependencies such as WebLogic Server and Repository Creation Utility. So, even if your licensing requirements drive you towards the cloud, it is still worthwhile checking the OTN pages if only as a guide to what you need to pick out from the flat list found on the cloud site. Latest Patch Set This is an area which may cause you confusion - especially if you are more familiar with the Oracle Application Server 10g patching story. From Patch Set 11.1.1.6 and higher, the majority of FMW 11g products (N.B there are exceptions) provide installers which can be used both to update existing FMW 11g product installs or build brand new ones. This is good news because, unless you are dealing with one of the exceptions, it means you do not have to download base software and a patch set. At the time of the writing, the two significant exceptions are: Portal/Forms/Reports/Discoverer 11g Release 1 (11.1.1.x) Identity Access Management 11g Release 1 (11.1.1.x) The other key message here is ensure you are grabbing a version of Oracle WebLogic Server which is compatible with your chosen product patch set version. Get this wrong and you will hit errors / problems at AS Instance Configuration Time.The go to place is this document - Oracle Fusion Middleware Download, Installation, and Configuration Readme FilesIn fact, this README document pretty much takes you through what I have blogged above. The only thing is you need to know which README to choose, and that's why planning your FMW 11g technology stack and viewing certification information comes into play beforehand. And Finally As the Oracle Fusion Middleware Download, Installation, and Configuration Readme Files states don't forget to check FMW 11g System Requirements FMW 11g Product Interoperability

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  • B2B and B2C alike… but a little different – Oracle Commerce named Leader in Forrester B2B Commerce Wave

    - by Katrina Gosek
    We weren’t surprised to see Oracle Commerce positioned as a Leader in Forrester Research, Inc.’s first Commerce Wave focused on B2B, “The Forrester Wave™: B2B Commerce Suites, Q4 2013,” released earlier this month. We believe that the report validates much of what we’ve heard from our largest customers – the world’s largest distribution, manufacturing and high-tech customers who sell billions of dollars of goods and services to other businesses through their Web channels. More importantly, we feel that the report confirms something very important: B2B and B2C Commerce are alike… but a little different. B2B and B2C Commerce are alike… Clearly, B2C experiences have set expectations for B2B. Every B2B buyer is a consumer at home and brings the same expectations to a website selling electronic components, aftermarket parts, or MRO products. Forrester calls these rich consumer-based capabilities that help B2B customers do their jobs “table stakes”: front-office content, community, and commerce features that meet customer expectations for 24x7x365 ordering, real-time customer service, and expedited shipping — both online and on mobile devices: “Whether they are just beginning to sell online or are in the late stages of launching a next-generation site, B2B eCommerce operations today must: offer a customer experience standard comparable to what leading b2c sites now offer; address the growing influence that mobile devices are having in the workplace; make a qualitative and quantitative business case that drives sustained investment.” Just five years ago, many of our B2B customers’ online business comprised only 5-10% of their total revenue. Today, when we speak to those same brands, we hear about double and triple digit growth in their online channels. Many have seen the percentage of the business they perform in their web channels cross the 30-50% threshold. You can hear first-hand from several Oracle Commerce B2B customers about the success they are seeing, and what they’re trying to accomplish (Carolina Biological, Premier Farnell, DeliXL, Elsevier). It seems that this market momentum is likely the reason Forrester broke out the separate B2B Commerce Wave from the B2C Wave. In fact, B2B is becoming the larger force in commerce, expected to collect twice the online dollars of B2C this year ($559 billion). But a little different… Despite the similarities, there is a key and very important difference between B2C and B2B. Unlike a consumer shopping for shoes, a business shopper buying from a distributor or manufacturer is coming to the Web channel as a part of their job. So in addition to a rich, consumer-like experience this shopper expects, these B2B buyers need quoting tools and complex pricing capabilities, like eProcurement, bulk order entry, and other self-service tools such as account, contract and organization management. Forrester also is emphasizing three additional “back-end” tools and capabilities their clients say they need to drive growth in their B2B online channels: i) product information management (PIM), which provides a single system of record for large part lists and product catalogs; ii) web content management (WCM), needed to manage large volumes of unstructured marketing information, and iii) order management systems (OMS), which manage and orchestrate the complex B2B order life cycle from quote through approval, submission to manufacturing, distribution and delivery. We would like to expand on each of these 3 areas: As Forrester suggests, back-end PIM is definitely needed by B2B Commerce providers. Most B2B companies have made significant investments in enterprise-grade PIMs, given the importance of product data management for aggregation and syndication of content, product attribution, analytics, and handling of complex workflows. While in principle it may sound appealing to have a PIM as part of a commerce offering (especially for SMBs who have to do more with less), our customers have typically found that PIM in a commerce platform is largely redundant with what they already have in-place, and is not fully-featured or robust enough to handle the complexity of the product data sets that B2B distributors and manufacturers usually handle. To meet the PIM needs for commerce, Oracle offers enterprise PIM (Product Hub/Fusion PIM) and a robust enterprise data quality product (EDQP) integrated with the Oracle Commerce solution. These are key differentiators of our offering and these capabilities are becoming even more tightly integrated with Oracle Commerce over time. For Commerce, what customers really need is a robust product catalog and content management system for enabling business users to further enrich and ready catalog and content data to be presented and sold online.  This has been a significant area of investment in the Oracle Commerce platform , which continue to get stronger. We see this combination of capabilities as best meeting the needs of our customers for a commerce platform without adding a largely redundant, less functional PIM in the commerce front-end.  On the topic of web content management, we were pleased to see Forrester cite Oracle’s differentiated digital experience capability in this area and the “unique opportunity in the market to lead the convergence of commerce and content management with the amalgamation of Oracle Commerce with WebCenter Sites (formally FatWire).” Strong content management capabilities are critical for distributors and manufacturers who are frequently serving an engineering audience coming to their websites to conduct product research in search of technical data sheets, drawings, videos and more. The convergence of content, commerce, and experience is critical for B2B brands selling online. Regarding order management, Forrester notes that many businesses use their existing back-end enterprise resource planning (ERP) systems to manage order life cycles.  We hear the same from most of our B2B customers, as they already have an ERP system—if not several of them—and are not interested in yet another one. So what do we take away from the Wave results? Forrester notes that the Oracle Commerce Platform “has always had strong B2B commerce capabilities and Oracle certainly has an exhaustive list of B2B customers using the solution.”  What makes us excited about developing leading B2B solutions are the close relationships with our customers and the clear opportunity in the market – which we'll address in an exciting new release planned for the next 12 months. Oracle has one of the world’s largest B2B customer bases, providing leading solutions across key business-to-business functions – from marketing, sales automation, and service to master data management, and ERP. To learn more about Oracle’s Commerce product vision and strategy, visit our website and check out these other B2B Commerce Resources: -       2013 B2B Commerce Trends Report -       B2B Commerce Whitepaper: Consumerization, Complexity, Change -       B2B Commerce Webcast: What Industry Trend Setters Do Right -       Internet Retailer, Web Drives Sales for B2B Companies -       Internet Retailer Article, The Web Means Business: B2B Companies Beef Up Their Websites,        borrowing from b2c retailers and breaking new ground -       Internet Retailer Article, B2B e-Commerce is poised for growth

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  • Who is Jeremiah Owyang?

    - by Michael Hylton
    12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Q: What’s your current role and what career path brought you here? J.O.: I'm currently a partner and one of the founding team members at Altimeter Group.  I'm currently the Research Director, as well as wear the hat of Industry Analyst. Prior to joining Altimeter, I was an Industry Analyst at Forrester covering Social Computing, and before that, deployed and managed the social media program at Hitachi Data Systems in Santa Clara.  Around that time, I started a career blog called Web Strategy which focused on how companies were using the web to connect with customers --and never looked back. Q: As an industry analyst, what are you focused on these days? J.O.: There are three trends that I'm focused my research on at this time:  1) The Dynamic Customer Journey:  Individuals (both b2c and b2b) are given so many options in their sources of data, channels to choose from and screens to consume them on that we've found that at each given touchpoint there are 75 potential permutations.  Companies that can map this, then deliver information to individuals when they need it will have a competitive advantage and we want to find out who's doing this.  2) One of the sub themes that supports this trend is Social Performance.  Yesterday's social web was disparate engagement of humans, but the next phase will be data driven, and soon new technologies will emerge to help all those that are consuming, publishing, and engaging on the social web to be more efficient with their time through forms of automation.  As you might expect, this comes with upsides and downsides.  3) The Sentient World is our research theme that looks out the furthest as the world around us (even inanimate objects) become 'self aware' and are able to talk back to us via digital devices and beyond.  Big data, internet of things, mobile devices will all be this next set. Q: People cite that the line between work and life is getting more and more blurred. Do you see your personal life influencing your professional work? J.O.: The lines between our work and personal lives are dissolving, and this leads to a greater upside of being always connected and have deeper relationships with those that are not.  It also means a downside of society expectations that we're always around and available for colleagues, customers, and beyond.  In the future, a balance will be sought as we seek to achieve the goals of family, friends, work, and our own personal desires.  All of this is being ironically written at 430 am on a Sunday am.  Q: How can people keep up with what you’re working on? J.O.: A great question, thanks.  There are a few sources of information to find out, I'll lead with the first which is my blog at web-strategist.com.  A few times a week I'll publish my industry insights (hires, trends, forces, funding, M&A, business needs) as well as on twitter where I'll point to all the news that's fit to print @jowyang.  As my research reports go live (we publish them for all to read --called Open Research-- at no cost) they'll emerge on my blog, or checkout the research tab to find out more now.  http://www.web-strategist.com/blog/research/ Q: Recently, you’ve been working with us here at Oracle on something exciting coming up later this week. What’s on the horizon?  J.O.: Absolutely! This coming Thursday, September 13th, I’m doing a webcast with Oracle on “Managing Social Relationships for the Enterprise”. This is going to be a great discussion with Reggie Bradford, Senior Vice President of Product Development at Oracle and Christian Finn, Senior Director of Product Management for Oracle WebCenter. I’m looking forward to a great discussion around all those issues that so many companies are struggling with these days as they realize how much social media is impacting their business. It’s changing the way your customers and employees interact with your brand. Today it’s no longer a matter of when to become a social-enabled enterprise, but how to become a successful one. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Q: You’ve been very actively pursued for media interviews and conference and company speaking engagements – anything you’d like to share to give us a sneak peak of what to expect on Thursday’s webcast?  J.O.: Below is a 15 minute video which encapsulates Altimeter’s themes on the Dynamic Customer Journey and the Sentient World. I’m really proud to have taken an active role in the first ever LeWeb outside of Paris. This one, which was featured in downtown London across the street from Westminster Abbey was sold out. If you’ve not heard of LeWeb, this is a global Internet conference hosted by Loic and Geraldine Le Meur, a power couple that stem from Paris but are also living in Silicon Valley, this is one of my favorite conferences to connect with brands, technology innovators, investors and friends. Altimeter was able to play a minor role in suggesting the theme for the event “Faster Than Real Time” which stems off previous LeWebs that focused on the “Real time web”. In this radical state, companies are able to anticipate the needs of their customers by using data, technology, and devices and deliver meaningful experiences before customers even know they need it. I explore two of three of Altimeter’s research themes, the Dynamic Customer Journey, and the Sentient World in my speech, but due to time, did not focus on Adaptive Organization.

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  • Who is Jeremiah Owyang?

    - by Michael Snow
    12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Q: What’s your current role and what career path brought you here? J.O.: I'm currently a partner and one of the founding team members at Altimeter Group.  I'm currently the Research Director, as well as wear the hat of Industry Analyst. Prior to joining Altimeter, I was an Industry Analyst at Forrester covering Social Computing, and before that, deployed and managed the social media program at Hitachi Data Systems in Santa Clara.  Around that time, I started a career blog called Web Strategy which focused on how companies were using the web to connect with customers --and never looked back. Q: As an industry analyst, what are you focused on these days? J.O.: There are three trends that I'm focused my research on at this time:  1) The Dynamic Customer Journey:  Individuals (both b2c and b2b) are given so many options in their sources of data, channels to choose from and screens to consume them on that we've found that at each given touchpoint there are 75 potential permutations.  Companies that can map this, then deliver information to individuals when they need it will have a competitive advantage and we want to find out who's doing this.  2) One of the sub themes that supports this trend is Social Performance.  Yesterday's social web was disparate engagement of humans, but the next phase will be data driven, and soon new technologies will emerge to help all those that are consuming, publishing, and engaging on the social web to be more efficient with their time through forms of automation.  As you might expect, this comes with upsides and downsides.  3) The Sentient World is our research theme that looks out the furthest as the world around us (even inanimate objects) become 'self aware' and are able to talk back to us via digital devices and beyond.  Big data, internet of things, mobile devices will all be this next set. Q: People cite that the line between work and life is getting more and more blurred. Do you see your personal life influencing your professional work? J.O.: The lines between our work and personal lives are dissolving, and this leads to a greater upside of being always connected and have deeper relationships with those that are not.  It also means a downside of society expectations that we're always around and available for colleagues, customers, and beyond.  In the future, a balance will be sought as we seek to achieve the goals of family, friends, work, and our own personal desires.  All of this is being ironically written at 430 am on a Sunday am.  Q: How can people keep up with what you’re working on? J.O.: A great question, thanks.  There are a few sources of information to find out, I'll lead with the first which is my blog at web-strategist.com.  A few times a week I'll publish my industry insights (hires, trends, forces, funding, M&A, business needs) as well as on twitter where I'll point to all the news that's fit to print @jowyang.  As my research reports go live (we publish them for all to read --called Open Research-- at no cost) they'll emerge on my blog, or checkout the research tab to find out more now.  http://www.web-strategist.com/blog/research/ Q: Recently, you’ve been working with us here at Oracle on something exciting coming up later this week. What’s on the horizon?  J.O.: Absolutely! This coming Thursday, September 13th, I’m doing a webcast with Oracle on “Managing Social Relationships for the Enterprise”. This is going to be a great discussion with Reggie Bradford, Senior Vice President of Product Development at Oracle and Christian Finn, Senior Director of Product Management for Oracle WebCenter. I’m looking forward to a great discussion around all those issues that so many companies are struggling with these days as they realize how much social media is impacting their business. It’s changing the way your customers and employees interact with your brand. Today it’s no longer a matter of when to become a social-enabled enterprise, but how to become a successful one. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Q: You’ve been very actively pursued for media interviews and conference and company speaking engagements – anything you’d like to share to give us a sneak peak of what to expect on Thursday’s webcast?  J.O.: Below is a 15 minute video which encapsulates Altimeter’s themes on the Dynamic Customer Journey and the Sentient World. I’m really proud to have taken an active role in the first ever LeWeb outside of Paris. This one, which was featured in downtown London across the street from Westminster Abbey was sold out. If you’ve not heard of LeWeb, this is a global Internet conference hosted by Loic and Geraldine Le Meur, a power couple that stem from Paris but are also living in Silicon Valley, this is one of my favorite conferences to connect with brands, technology innovators, investors and friends. Altimeter was able to play a minor role in suggesting the theme for the event “Faster Than Real Time” which stems off previous LeWebs that focused on the “Real time web”. In this radical state, companies are able to anticipate the needs of their customers by using data, technology, and devices and deliver meaningful experiences before customers even know they need it. I explore two of three of Altimeter’s research themes, the Dynamic Customer Journey, and the Sentient World in my speech, but due to time, did not focus on Adaptive Organization.

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  • Handling HumanTask attachments in Oracle BPM 11g PS4FP+ (I)

    - by ccasares
    Adding attachments to a HumanTask is a feature that exists in Oracle HWF (Human Workflow) since 10g. However, in 11g there have been many improvements on this feature and this entry will try to summarize them. Oracle BPM 11g 11.1.1.5.1 (aka PS4 Feature Pack or PS4FP) introduced two great features: Ability to link attachments at a Task scope or at a Process scope: "Task" attachments are only visible within the scope (lifetime) of a task. This means that, initially, any member of the assignment pattern of the Human Task will be able to handle (add, review or remove) attachments. However, once the task is completed, subsequent human tasks will not have access to them. This does not mean those attachments got lost. Once the human task is completed, attachments can be retrieved in order to, i.e., check them in to a Content Server or to inject them to a new and different human task. Aside note: a "re-initiated" human task will inherit comments and attachments, along with history and -optionally- payload. See here for more info. "Process" attachments are visible within the scope of the process. This means that subsequent human tasks in the same process instance will have access to them. Ability to use Oracle WebCenter Content (previously known as "Oracle UCM") as the backend for the attachments instead of using HWF database backend. This feature adds all content server document lifecycle capabilities to HWF attachments (versioning, RBAC, metadata management, etc). As of today, only Oracle WCC is supported. However, Oracle BPM Suite does include a license of Oracle WCC for the solely usage of document management within BPM scope. Here are some code samples that leverage the above features. Retrieving uploaded attachments -Non UCM- Non UCM attachments (default ones or those that have existed from 10g, and are stored "as-is" in HWK database backend) can be retrieved after the completion of the Human Task. Firstly, we need to know whether any attachment has been effectively uploaded to the human task. There are two ways to find it out: Through an XPath function: Checking the execData/attachment[] structure. For example: Once we are sure one ore more attachments were uploaded to the Human Task, we want to get them. In this example, by "get" I mean to get the attachment name and the payload of the file. Aside note: Oracle HWF lets you to upload two kind of [non-UCM] attachments: a desktop document and a Web URL. This example focuses just on the desktop document one. In order to "retrieve" an uploaded Web URL, you can get it directly from the execData/attachment[] structure. Attachment content (payload) is retrieved through the getTaskAttachmentContents() XPath function: This example shows how to retrieve as many attachments as those had been uploaded to the Human Task and write them to the server using the File Adapter service. The sample process excerpt is as follows:  A dummy UserTask using "HumanTask1" Human Task followed by a Embedded Subprocess that will retrieve the attachments (we're assuming at least one attachment is uploaded): and once retrieved, we will write each of them back to a file in the server using a File Adapter service: In detail: We've defined an XSD structure that will hold the attachments (both name and payload): Then, we can create a BusinessObject based on such element (attachmentCollection) and create a variable (named attachmentBPM) of such BusinessObject type. We will also need to keep a copy of the HumanTask output's execData structure. Therefore we need to create a variable of type TaskExecutionData... ...and copy the HumanTask output execData to it: Now we get into the embedded subprocess that will retrieve the attachments' payload. First, and using an XSLT transformation, we feed the attachmentBPM variable with the name of each attachment and setting an empty value to the payload: Please note that we're using the XSLT for-each node to create as many target structures as necessary. Also note that we're setting an Empty text to the payload variable. The reason for this is to make sure the <payload></payload> tag gets created. This is needed when we map the payload to the XML variable later. Aside note: We are assuming that we're retrieving non-UCM attachments. However in real life you might want to check the type of attachment you're handling. The execData/attachment[]/storageType contains the values "UCM" for UCM type attachments, "TASK" for non-UCM ones or "URL" for Web URL ones. Those values are part of the "Ext.Com.Oracle.Xmlns.Bpel.Workflow.Task.StorageTypeEnum" enumeration. Once we have fed the attachmentsBPM structure and so it now contains the name of each of the attachments, it is time to iterate through it and get the payload. Therefore we will use a new embedded subprocess of type MultiInstance, that will iterate over the attachmentsBPM/attachment[] element: In every iteration we will use a Script activity to map the corresponding payload element with the result of the XPath function getTaskAttachmentContents(). Please, note how the target array element is indexed with the loopCounter predefined variable, so that we make sure we're feeding the right element during the array iteration:  The XPath function used looks as follows: hwf:getTaskAttachmentContents(bpmn:getDataObject('UserTask1LocalExecData')/ns1:systemAttributes/ns1:taskId, bpmn:getDataObject('attachmentsBPM')/ns:attachment[bpmn:getActivityInstanceAttribute('SUBPROCESS3067107484296', 'loopCounter')]/ns:fileName)  where the input parameters are: taskId of the just completed Human Task attachment name we're retrieving the payload from array index (loopCounter predefined variable)  Aside note: The reason whereby we're iterating the execData/attachment[] structure through embedded subprocess and not, i.e., using XSLT and for-each nodes, is mostly because the getTaskAttachmentContents() XPath function is currently not available in XSLT mappings. So all this example might be considered as a workaround until this gets fixed/enhanced in future releases. Once this embedded subprocess ends, we will have all attachments (name + payload) in the attachmentsBPM variable, which is the main goal of this sample. But in order to test everything runs fine, we finish the sample writing each attachment to a file. To that end we include a final embedded subprocess to concurrently iterate through each attachmentsBPM/attachment[] element: On each iteration we will use a Service activity that invokes a File Adapter write service. In here we have two important parameters to set. First, the payload itself. The file adapter awaits binary data in base64 format (string). We have to map it using XPath (Simple mapping doesn't recognize a String as a base64-binary valid target):  Second, we must set the target filename using the Service Properties dialog box:  Again, note how we're making use of the loopCounter index variable to get the right element within the embedded subprocess iteration. Handling UCM attachments will be part of a different and upcoming blog entry. Once I finish will all posts on this matter, I will upload the whole sample project to java.net.

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  • ODEE Green Field (Windows) Part 4 - Documaker

    - by AndyL-Oracle
    Welcome back! We're about nearing completion of our installation of Oracle Documaker Enterprise Edition ("ODEE") in a green field. In my previous post, I covered the installation of SOA Suite for WebLogic. Before that, I covered the installation of WebLogic, and Oracle 11g database - all of which constitute the prerequisites for installing ODEE. Naturally, if your environment already has a WebLogic server and Oracle database, then you can skip all those components and go straight for the heart of the installation of ODEE. The ODEE installation is comprised of two procedures, the first covers the installation, which is running the installer and answering some questions. This will lay down the files necessary to install into the tiers (e.g. database schemas, WebLogic domains, etcetera). The second procedure is to deploy the configuration files into the various components (e.g. deploy the database schemas, WebLogic domains, SOA composites, etcetera). I will segment my posts accordingly! Let's get started, shall we? Unpack the installation files into a temporary directory location. This should extract a zip file. Extract that zip file into the temporary directory location. Navigate to and execute the installer in Disk1/setup.exe. You may have to allow the program to run if User Account Control is enabled. Once the dialog below is displayed, click Next. Select your ODEE Home - inside this directory is where all the files will be deployed. For ease of support, I recommend using the default, however you can put this wherever you want. Click Next. Select the database type, database connection type – note that the database name should match the value used for the connection type (e.g. if using SID, then the name should be IDMAKER; if using ServiceName, the name should be “idmaker.us.oracle.com”). Verify whether or not you want to enable advanced compression. Note: if you are not licensed for Oracle 11g Advanced Compression option do not use this option! Terrible, terrible calamities will befall you if you do! Click Next. Enter the Documaker Admin user name (default "dmkr_admin" is recommended for support purposes) and set the password. Update the System name and ID (must be unique) if you want/need to - since this is a green field install you should be able to use the default System ID. The only time you'd change this is if you were, for some reason, installing a new ODEE system into an existing schema that already had a system. Click Next. Enter the Assembly Line user name (default "dmkr_asline" is recommended) and set the password. Update the Assembly Line name and ID (must be unique) if you want/need to - it's quite possible that at some point you will create another assembly line, in which case you have several methods of doing so. One is to re-run the installer, and in this case you would pick a different assembly line ID and name. Click Next. Note: you can set the DB folder if needed (typically you don’t – see ODEE Installation Guide for specifics. Select the appropriate Application Server type - in this case, our green field install is going to use WebLogic - set the username to weblogic (this is required) and specify your chosen password. This credential will be used to access the application server console/control panel. Keep in mind that there are specific criteria on password choices that are required by WebLogic, but are not enforced by the installer (e.g. must contain a number, must be of a certain length, etcetera). Choose a strong password. Set the connection information for the JMS server. Note that for the 12.3.x version, the installer creates a separate JVM (WebLogic managed server) that hosts the JMS server, whereas prior editions place the JMS server on the AdminServer.  You may also specify a separate URL to the JMS server in case you intend to move the JMS resources to a separate/different server (e.g. back to AdminServer). You'll need to provide a login principal and credentials - for simplicity I usually make this the same as the WebLogic domain user, however this is not a secure practice! Make your JMS principal different from the WebLogic principal and choose a strong password, then click Next. Specify the Hot Folder(s) (comma-delimited if more than one) - this is the directory/directories that is/are monitored by ODEE for jobs to process. Click Next. If you will be setting up an SMTP server for ODEE to send emails, you may configure the connection details here. The details required are simple: hostname, port, user/password, and the sender's address (e.g. emails will appear to be sent by the address shown here so if the recipient clicks "reply", this is where it will go). Click Next. If you will be using Oracle WebCenter:Content (formerly known as Oracle UCM) you can enable this option and set the endpoints/credentials here. If you aren't sure, select False - you can always go back and enable this later. I'm almost 76% certain there will be a post sometime in the future that details how to configure ODEE + WCC:C! Click Next. If you will be using Oracle UMS for sending MMS/text messages, you can enable and set the endpoints/credentials here. As with UCM, if you're not sure, don't enable it - you can always set it later. Click Next. On this screen you can change the endpoints for the Documaker Web Service (DWS), and the endpoints for approval processing in Documaker Interactive. The deployment process for ODEE will create 3 managed WebLogic servers for hosting various Documaker components (JMS, Interactive, DWS, Dashboard, Documaker Administrator, etcetera) and it will set the ports used for each of these services. In this screen you can change these values if you know how you want to deploy these managed servers - but for now we'll just accept the defaults. Click Next. Verify the installation details and click Install. You can save the installation into a response file if you need to (which might be useful if you want to rerun this installation in an unattended fashion). Allow the installation to progress... Click Next. You can save the response file if needed (e.g. in case you forgot to save it earlier!) Click Finish. That's it, you're done with the initial installation. Have a look around the ODEE_HOME that you just installed (remember we selected c:\oracle\odee_1?) and look at the files that are laid down. Don't change anything just yet! Stay tuned for the next segment where we complete and verify the installation. 

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  • Collaborate 2010 Recap: A lot of Excitement for Oracle Content Management 11g

    - by [email protected]
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Collaborate brought me to Las Vegas last week and what a week it was.  Each day was jam packed with Oracle Content Management sessions, and almost every session I attended was full.  Across the 35+ sessions that were given by my Oracle peers, Oracle partners, and Oracle customers, the majority of the discussion and questions that were asked had to do with the release of Oracle Content Management 11g.  Just to bring everyone up-to-speed, the first wave of Oracle Content Management 11g releases happened this past January as Oracle Imaging & Process Management and Oracle Information Rights Management went GA.  The next wave, which should be released soon, includes Oracle Universal Content Management and Oracle Universal Records Management. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Andy MacMillan and Roel Stalman kicked off these discussions last Monday, as they presented Oracle Content Management's product strategy and roadmap.  It seemed that the attendees liked what they heard regarding the strategy and future direction, but the question that seems to always come up after roadmap presentations is "when will the product be released"?  This is a question that none of us have the power to answer, but soon customers will be able to enjoy these new product capabilities: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Unified content repository across ECMCentralized installation, access, administration & monitoringCertified application integrations with solution templatesOpen Web Content Management Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Stay tuned for more news about the release of Oracle Universal Content Management and Oracle Records Management.  There are a lot of new assets currently being built that will help get everyone up-to-speed quickly. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Outside of the sessions that were presented, there were a lot of other activities that took place at Collaborate.  The Enterprise 2.0 solutions demo pod was busy, and attendees were anxious to see demonstrations of Oracle's end-to-end document imaging solution, WebCenter Spaces, and web site creation using Oracle Universal Content Management.   I also want to thank our partners (Fishbowl Solutions, Redstone Content Solutions, Bezzotech, Team Informatics, and DTI) for their efforts in creating detailed, insightful presentations.  Also, special thanks are in order to Thomas Feldmeier and Markus Neubauer of Silbury IT-Beratung GmbH for their participation.  It seems that Thomas and Markus were doomed to be stranded in Frankfurt after the Icelandic ash storm.  They couldn't get a flight out of their native Germany, and with fear that they would miss Collaborate, they rented a car and drove to Rome - some 800 miles (1,200 kilometers).  Anyway, they made it safe and sound to Las Vegas, and although probably a bit tired, they gave 2 Oracle Content Management presentations.  Talk about commitment. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Finally, a very special thanks to Al Hoof and Dave Chaffee of the Oracle Content Management Special Interest Group (SIG).  Al and Dave did most of the heavy lifting for Collaborate, including the coordination of all the sessions.  The Independent Oracle Users Group presented Al with the Chris Wooldridge award, recognizing him as the volunteer of the year.  Here is Al with his award: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} I hope to see you next year at Collaborate as the show returns to Orlando.

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  • Running a simple integration scenario using the Oracle Big Data Connectors on Hadoop/HDFS cluster

    - by hamsun
    Between the elephant ( the tradional image of the Hadoop framework) and the Oracle Iron Man (Big Data..) an english setter could be seen as the link to the right data Data, Data, Data, we are living in a world where data technology based on popular applications , search engines, Webservers, rich sms messages, email clients, weather forecasts and so on, have a predominant role in our life. More and more technologies are used to analyze/track our behavior, try to detect patterns, to propose us "the best/right user experience" from the Google Ad services, to Telco companies or large consumer sites (like Amazon:) ). The more we use all these technologies, the more we generate data, and thus there is a need of huge data marts and specific hardware/software servers (as the Exadata servers) in order to treat/analyze/understand the trends and offer new services to the users. Some of these "data feeds" are raw, unstructured data, and cannot be processed effectively by normal SQL queries. Large scale distributed processing was an emerging infrastructure need and the solution seemed to be the "collocation of compute nodes with the data", which in turn leaded to MapReduce parallel patterns and the development of the Hadoop framework, which is based on MapReduce and a distributed file system (HDFS) that runs on larger clusters of rather inexpensive servers. Several Oracle products are using the distributed / aggregation pattern for data calculation ( Coherence, NoSql, times ten ) so once that you are familiar with one of these technologies, lets says with coherence aggregators, you will find the whole Hadoop, MapReduce concept very similar. Oracle Big Data Appliance is based on the Cloudera Distribution (CDH), and the Oracle Big Data Connectors can be plugged on a Hadoop cluster running the CDH distribution or equivalent Hadoop clusters. In this paper, a "lab like" implementation of this concept is done on a single Linux X64 server, running an Oracle Database 11g Enterprise Edition Release 11.2.0.4.0, and a single node Apache hadoop-1.2.1 HDFS cluster, using the SQL connector for HDFS. The whole setup is fairly simple: Install on a Linux x64 server ( or virtual box appliance) an Oracle Database 11g Enterprise Edition Release 11.2.0.4.0 server Get the Apache Hadoop distribution from: http://mir2.ovh.net/ftp.apache.org/dist/hadoop/common/hadoop-1.2.1. Get the Oracle Big Data Connectors from: http://www.oracle.com/technetwork/bdc/big-data-connectors/downloads/index.html?ssSourceSiteId=ocomen. Check the java version of your Linux server with the command: java -version java version "1.7.0_40" Java(TM) SE Runtime Environment (build 1.7.0_40-b43) Java HotSpot(TM) 64-Bit Server VM (build 24.0-b56, mixed mode) Decompress the hadoop hadoop-1.2.1.tar.gz file to /u01/hadoop-1.2.1 Modify your .bash_profile export HADOOP_HOME=/u01/hadoop-1.2.1 export PATH=$PATH:$HADOOP_HOME/bin export HIVE_HOME=/u01/hive-0.11.0 export PATH=$PATH:$HADOOP_HOME/bin:$HIVE_HOME/bin (also see my sample .bash_profile) Set up ssh trust for Hadoop process, this is a mandatory step, in our case we have to establish a "local trust" as will are using a single node configuration copy the new public keys to the list of authorized keys connect and test the ssh setup to your localhost: We will run a "pseudo-Hadoop cluster", in what is called "local standalone mode", all the Hadoop java components are running in one Java process, this is enough for our demo purposes. We need to "fine tune" some Hadoop configuration files, we have to go at our $HADOOP_HOME/conf, and modify the files: core-site.xml hdfs-site.xml mapred-site.xml check that the hadoop binaries are referenced correctly from the command line by executing: hadoop -version As Hadoop is managing our "clustered HDFS" file system we have to create "the mount point" and format it , the mount point will be declared to core-site.xml as: The layout under the /u01/hadoop-1.2.1/data will be created and used by other hadoop components (MapReduce = /mapred/...) HDFS is using the /dfs/... layout structure format the HDFS hadoop file system: Start the java components for the HDFS system As an additional check, you can use the GUI Hadoop browsers to check the content of your HDFS configurations: Once our HDFS Hadoop setup is done you can use the HDFS file system to store data ( big data : )), and plug them back and forth to Oracle Databases by the means of the Big Data Connectors ( which is the next configuration step). You can create / use a Hive db, but in our case we will make a simple integration of "raw data" , through the creation of an External Table to a local Oracle instance ( on the same Linux box, we run the Hadoop HDFS one node cluster and one Oracle DB). Download some public "big data", I use the site: http://france.meteofrance.com/france/observations, from where I can get *.csv files for my big data simulations :). Here is the data layout of my example file: Download the Big Data Connector from the OTN (oraosch-2.2.0.zip), unzip it to your local file system (see picture below) Modify your environment in order to access the connector libraries , and make the following test: [oracle@dg1 bin]$./hdfs_stream Usage: hdfs_stream locationFile [oracle@dg1 bin]$ Load the data to the Hadoop hdfs file system: hadoop fs -mkdir bgtest_data hadoop fs -put obsFrance.txt bgtest_data/obsFrance.txt hadoop fs -ls /user/oracle/bgtest_data/obsFrance.txt [oracle@dg1 bg-data-raw]$ hadoop fs -ls /user/oracle/bgtest_data/obsFrance.txt Found 1 items -rw-r--r-- 1 oracle supergroup 54103 2013-10-22 06:10 /user/oracle/bgtest_data/obsFrance.txt [oracle@dg1 bg-data-raw]$hadoop fs -ls hdfs:///user/oracle/bgtest_data/obsFrance.txt Found 1 items -rw-r--r-- 1 oracle supergroup 54103 2013-10-22 06:10 /user/oracle/bgtest_data/obsFrance.txt Check the content of the HDFS with the browser UI: Start the Oracle database, and run the following script in order to create the Oracle database user, the Oracle directories for the Oracle Big Data Connector (dg1 it’s my own db id replace accordingly yours): #!/bin/bash export ORAENV_ASK=NO export ORACLE_SID=dg1 . oraenv sqlplus /nolog <<EOF CONNECT / AS sysdba; CREATE OR REPLACE DIRECTORY osch_bin_path AS '/u01/orahdfs-2.2.0/bin'; CREATE USER BGUSER IDENTIFIED BY oracle; GRANT CREATE SESSION, CREATE TABLE TO BGUSER; GRANT EXECUTE ON sys.utl_file TO BGUSER; GRANT READ, EXECUTE ON DIRECTORY osch_bin_path TO BGUSER; CREATE OR REPLACE DIRECTORY BGT_LOG_DIR as '/u01/BG_TEST/logs'; GRANT READ, WRITE ON DIRECTORY BGT_LOG_DIR to BGUSER; CREATE OR REPLACE DIRECTORY BGT_DATA_DIR as '/u01/BG_TEST/data'; GRANT READ, WRITE ON DIRECTORY BGT_DATA_DIR to BGUSER; EOF Put the following in a file named t3.sh and make it executable, hadoop jar $OSCH_HOME/jlib/orahdfs.jar \ oracle.hadoop.exttab.ExternalTable \ -D oracle.hadoop.exttab.tableName=BGTEST_DP_XTAB \ -D oracle.hadoop.exttab.defaultDirectory=BGT_DATA_DIR \ -D oracle.hadoop.exttab.dataPaths="hdfs:///user/oracle/bgtest_data/obsFrance.txt" \ -D oracle.hadoop.exttab.columnCount=7 \ -D oracle.hadoop.connection.url=jdbc:oracle:thin:@//localhost:1521/dg1 \ -D oracle.hadoop.connection.user=BGUSER \ -D oracle.hadoop.exttab.printStackTrace=true \ -createTable --noexecute then test the creation fo the external table with it: [oracle@dg1 samples]$ ./t3.sh ./t3.sh: line 2: /u01/orahdfs-2.2.0: Is a directory Oracle SQL Connector for HDFS Release 2.2.0 - Production Copyright (c) 2011, 2013, Oracle and/or its affiliates. All rights reserved. Enter Database Password:] The create table command was not executed. The following table would be created. CREATE TABLE "BGUSER"."BGTEST_DP_XTAB" ( "C1" VARCHAR2(4000), "C2" VARCHAR2(4000), "C3" VARCHAR2(4000), "C4" VARCHAR2(4000), "C5" VARCHAR2(4000), "C6" VARCHAR2(4000), "C7" VARCHAR2(4000) ) ORGANIZATION EXTERNAL ( TYPE ORACLE_LOADER DEFAULT DIRECTORY "BGT_DATA_DIR" ACCESS PARAMETERS ( RECORDS DELIMITED BY 0X'0A' CHARACTERSET AL32UTF8 STRING SIZES ARE IN CHARACTERS PREPROCESSOR "OSCH_BIN_PATH":'hdfs_stream' FIELDS TERMINATED BY 0X'2C' MISSING FIELD VALUES ARE NULL ( "C1" CHAR(4000), "C2" CHAR(4000), "C3" CHAR(4000), "C4" CHAR(4000), "C5" CHAR(4000), "C6" CHAR(4000), "C7" CHAR(4000) ) ) LOCATION ( 'osch-20131022081035-74-1' ) ) PARALLEL REJECT LIMIT UNLIMITED; The following location files would be created. osch-20131022081035-74-1 contains 1 URI, 54103 bytes 54103 hdfs://localhost:19000/user/oracle/bgtest_data/obsFrance.txt Then remove the --noexecute flag and create the external Oracle table for the Hadoop data. Check the results: The create table command succeeded. CREATE TABLE "BGUSER"."BGTEST_DP_XTAB" ( "C1" VARCHAR2(4000), "C2" VARCHAR2(4000), "C3" VARCHAR2(4000), "C4" VARCHAR2(4000), "C5" VARCHAR2(4000), "C6" VARCHAR2(4000), "C7" VARCHAR2(4000) ) ORGANIZATION EXTERNAL ( TYPE ORACLE_LOADER DEFAULT DIRECTORY "BGT_DATA_DIR" ACCESS PARAMETERS ( RECORDS DELIMITED BY 0X'0A' CHARACTERSET AL32UTF8 STRING SIZES ARE IN CHARACTERS PREPROCESSOR "OSCH_BIN_PATH":'hdfs_stream' FIELDS TERMINATED BY 0X'2C' MISSING FIELD VALUES ARE NULL ( "C1" CHAR(4000), "C2" CHAR(4000), "C3" CHAR(4000), "C4" CHAR(4000), "C5" CHAR(4000), "C6" CHAR(4000), "C7" CHAR(4000) ) ) LOCATION ( 'osch-20131022081719-3239-1' ) ) PARALLEL REJECT LIMIT UNLIMITED; The following location files were created. osch-20131022081719-3239-1 contains 1 URI, 54103 bytes 54103 hdfs://localhost:19000/user/oracle/bgtest_data/obsFrance.txt This is the view from the SQL Developer: and finally the number of lines in the oracle table, imported from our Hadoop HDFS cluster SQL select count(*) from "BGUSER"."BGTEST_DP_XTAB"; COUNT(*) ---------- 1151 In a next post we will integrate data from a Hive database, and try some ODI integrations with the ODI Big Data connector. Our simplistic approach is just a step to show you how these unstructured data world can be integrated to Oracle infrastructure. Hadoop, BigData, NoSql are great technologies, they are widely used and Oracle is offering a large integration infrastructure based on these services. Oracle University presents a complete curriculum on all the Oracle related technologies: NoSQL: Introduction to Oracle NoSQL Database Using Oracle NoSQL Database Big Data: Introduction to Big Data Oracle Big Data Essentials Oracle Big Data Overview Oracle Data Integrator: Oracle Data Integrator 12c: New Features Oracle Data Integrator 11g: Integration and Administration Oracle Data Integrator: Administration and Development Oracle Data Integrator 11g: Advanced Integration and Development Oracle Coherence 12c: Oracle Coherence 12c: New Features Oracle Coherence 12c: Share and Manage Data in Clusters Oracle Coherence 12c: Oracle GoldenGate 11g: Fundamentals for Oracle Oracle GoldenGate 11g: Fundamentals for SQL Server Oracle GoldenGate 11g Fundamentals for Oracle Oracle GoldenGate 11g Fundamentals for DB2 Oracle GoldenGate 11g Fundamentals for Teradata Oracle GoldenGate 11g Fundamentals for HP NonStop Oracle GoldenGate 11g Management Pack: Overview Oracle GoldenGate 11g Troubleshooting and Tuning Oracle GoldenGate 11g: Advanced Configuration for Oracle Other Resources: Apache Hadoop : http://hadoop.apache.org/ is the homepage for these technologies. "Hadoop Definitive Guide 3rdEdition" by Tom White is a classical lecture for people who want to know more about Hadoop , and some active "googling " will also give you some more references. About the author: Eugene Simos is based in France and joined Oracle through the BEA-Weblogic Acquisition, where he worked for the Professional Service, Support, end Education for major accounts across the EMEA Region. He worked in the banking sector, ATT, Telco companies giving him extensive experience on production environments. Eugen currently specializes in Oracle Fusion Middleware teaching an array of courses on Weblogic/Webcenter, Content,BPM /SOA/Identity-Security/GoldenGate/Virtualisation/Unified Comm Suite) throughout the EMEA region.

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  • Social Business Forum Milano: Day 1

    - by me
    div.c50 {font-family: Helvetica;} div.c49 {position: relative; height: 0px; overflow: hidden;} span.c48 {color: #333333; font-size: 14px; line-height: 18px;} div.c47 {background-color: #ffffff; border-left: 1px solid rgba(0, 0, 0, 0.098); border-right: 1px solid rgba(0, 0, 0, 0.098); background-clip: padding-box;} div.c46 {color: #666666; font-family: arial, helvetica, sans-serif; font-weight: normal} span.c45 {line-height: 14px;} div.c44 {border-width: 0px; font-family: arial, helvetica, sans-serif; margin: 0px; outline-width: 0px; padding: 0px 0px 10px; vertical-align: baseline} div.c43 {border-width: 0px; margin: 0px; outline-width: 0px; padding: 0px 0px 10px; vertical-align: baseline;} p.c42 {color: #666666; font-family: arial, helvetica, sans-serif} span.c41 {line-height: 14px; font-size: 11px;} h2.c40 {font-family: arial, helvetica, sans-serif} p.c39 {font-family: arial, helvetica, sans-serif} span.c38 {font-family: arial, helvetica, sans-serif; font-size: 80%; font-weight: bold} div.c37 {color: #999999; font-size: 14px; font-weight: normal; line-height: 18px} div.c36 {background-clip: padding-box; background-color: #ffffff; border-bottom: 1px solid #e8e8e8; border-left: 1px solid rgba(0, 0, 0, 0.098); border-right: 1px solid rgba(0, 0, 0, 0.098); cursor: pointer; margin-left: 58px; min-height: 51px; padding: 9px 12px; position: relative; z-index: auto} div.c35 {background-clip: padding-box; background-color: #ffffff; border-bottom: 1px solid #e8e8e8; border-left: 1px solid rgba(0, 0, 0, 0.098); border-right: 1px solid rgba(0, 0, 0, 0.098); cursor: pointer; margin-left: 58px; min-height: 51px; padding: 9px 12px; position: relative} div.c34 {overflow: hidden; font-size: 12px; padding-top: 1px;} ul.c33 {padding: 0px; margin: 0px; list-style-type: none; opacity: 0;} li.c32 {display: inline;} a.c31 {color: #298500; text-decoration: none; outline-width: 0px; font-size: 12px; margin-left: 8px;} a.c30 {color: #999999; text-decoration: none; outline-width: 0px; font-size: 12px; float: left; margin-right: 2px;} strong.c29 {font-weight: normal; color: #298500;} span.c28 {color: #999999;} div.c27 {font-family: arial, helvetica, sans-serif; margin: 0px; word-wrap: break-word} span.c26 {border-width: 0px; width: 48px; height: 48px; border-radius: 5px 5px 5px 5px; position: absolute; top: 12px; left: 12px;} small.c25 {font-size: 12px; color: #bbbbbb; position: absolute; top: 9px; right: 12px; float: right; margin-top: 1px;} a.c24 {color: #999999; text-decoration: none; outline-width: 0px; font-size: 12px;} h3.c23 {font-family: arial, helvetica, sans-serif} span.c22 {font-family: arial, helvetica, sans-serif} div.c21 {display: inline ! important; font-weight: normal} span.c20 {font-family: arial, helvetica, sans-serif; font-size: 80%} a.c19 {font-weight: normal;} span.c18 {font-weight: normal;} div.c17 {font-weight: normal;} div.c16 {margin: 0px; word-wrap: break-word;} a.c15 {color: #298500; text-decoration: none; outline-width: 0px;} strong.c14 {font-weight: normal; color: inherit;} span.c13 {color: #7eb566; text-decoration: none} span.c12 {color: #333333; font-family: arial, helvetica, sans-serif; font-size: 14px; line-height: 18px} a.c11 {color: #999999; text-decoration: none; outline-width: 0px;} span.c10 {font-size: 12px; color: #999999; direction: ltr; unicode-bidi: embed;} strong.c9 {font-weight: normal;} span.c8 {color: #bbbbbb; text-decoration: none} strong.c7 {font-weight: bold; color: #333333;} div.c6 {font-family: arial, helvetica, sans-serif; font-weight: normal} div.c5 {font-family: arial, helvetica, sans-serif; font-size: 80%; font-weight: normal} p.c4 {font-family: arial, helvetica, sans-serif; font-size: 80%; font-weight: normal} h3.c3 {font-family: arial, helvetica, sans-serif; font-weight: bold} span.c2 {font-size: 80%} span.c1 {font-family: arial,helvetica,sans-serif;} Here are my impressions of the first day of the Social Business Forum in Milano A dialogue on Social Business Manifesto - Emanuele Scotti, Rosario Sica The presentation was focusing on Thesis and Anti-Thesis around Social Business My favorite one is: Peter H. Reiser ?@peterreiser social business manifesto theses #2: organizations are conversations - hello Oracle Social Network #sbf12 Here are the Thesis (auto-translated from italian to english) From Stress to Success - Pragmatic pathways for Social Business - John Hagel John Hagel talked about challenges of deploying new social technologies. Below are some key points participant tweeted during the session. 6hRhiannon Hughes ?@Rhi_Hughes Favourite quote this morning 'We need to strengthen the champions & neutralise the enemies' John Hagel. Not a hard task at all #sbf12 Expand Reply Retweet Favorite 8hElena Torresani ?@ElenaTorresani Minimize the power of the enemies of change. Maximize the power of the champions - John Hagel #sbf12 Expand Reply Retweet Favorite 8hGaetano Mazzanti ?@mgaewsj John Hagel change: minimize the power of the enemies #sbf12 Expand Reply Retweet Favorite 8hGaetano Mazzanti ?@mgaewsj John Hagel social software as band-aid for poor leadtime/waste management? mmm #sbf12 Expand Reply Retweet Favorite 8hElena Torresani ?@ElenaTorresani "information is power. We need access to information to get power"John Hagel, Deloitte &Touche #sbf12http://instagr.am/p/LcjgFqMXrf/ View photo Reply Retweet Favorite 8hItalo Marconi ?@italomarconi Information is power and Knowledge is subversive. John Hagel#sbf12 Expand Reply Retweet Favorite 8hdanielce ?@danielce #sbf12 john Hagel: innovation is not rational. from Milano, Milano Reply Retweet Favorite 8hGaetano Mazzanti ?@mgaewsj John Hagel: change is a political (not rational) process #sbf12 Expand Reply Retweet Favorite Enterprise gamification to drive engagement - Ray Wang Ray Wang did an excellent speech around engagement strategies and gamification More details can be found on the Harvard Business Review blog Panel Discussion: Does technology matter? Understanding how software enables or prevents participation Christian Finn, Ram Menon, Mike Gotta, moderated by Paolo Calderari Below are the highlights of the panel discussions as live tweets: 2hPeter H. Reiser ?@peterreiser @cfinn Q: social silos: mega trend social suites - do we create social silos + apps silos + org silos ... #sbf12 Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser @cfinn A: Social will be less siloed - more integrated into application design. Analyatics is key to make intelligent decisions #sbf12 Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser @MikeGotta - A: its more social be design then social by layer - Better work experience using social design. #sbf12 Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser Ram Menon: A: Social + Mobile + consumeration is coming together#sbf12 Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser Q: What is the evolution for social business solution in the next 4-5 years? #sbf12 Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser @cfinn Adoption: A: User experience is king - no training needed - We let you participate into a conversation via mobile and email#sbf12 Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser @MikeGotta A:Adoption - how can we measure quality? Literacy - Are people get confident to talk to a invisible audience ? #sbf12 Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser Ram Meno: A:Adoption - What should I measure ? Depend on business goal you want to active? #sbf12 Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser Q: How can technology facilitate adoption #sbf12 Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser #sbf12 @cfinn @mgotta Ram Menon at panel discussion about social technology @oraclewebcenter http://pic.twitter.com/Pquz73jO View photo Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser Ram Menon: 100% of data is in a system somewhere. 100% of collective intelligence is with people. Social System bridge both worlds Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser #sbf12 @MikeGotta Adoption is specific to the culture of the company Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser @cfinn - drive adoption is important @MikeGotta - activity stream + watch list is most important feature in a social system #sbf12 Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser @MikeGotta Why just adoption? email as 100% adoption? #sbf12 Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser @MikeGotta Ram Menon respond: there is only 1 questions to ask: What is the adoption? #sbf12 @socialadoption you like this ? #sbf12 Expand Reply Delete Favorite 3hPeter H. Reiser ?@peterreiser @MikeGotta - just replacing old technology (e.g. email) with new technology does not help. we need to change model/attitude #sbf12 Expand Reply Delete Favorite 3hPeter H. Reiser ?@peterreiser Ram Menon: CEO mandated to replace 6500 email aliases with Social Networking Software #sbf12 Expand Reply Delete Favorite 3hPeter H. Reiser ?@peterreiser @MikeGotta A: How to bring interface together #sbf12 . Going from point tools to platform, UI, Architecture + Eco-system is important Expand Reply Delete Favorite 3hPeter H. Reiser ?@peterreiser Q: How is technology important in Social Business #sbf12 A:@cfinn - technology is enabler , user experience -easy of use is important Expand Reply Delete Favorite 3hPeter H. Reiser ?@peterreiser @cfinn particiapte in panel "Does technology matter? Understanding how software enables or prevents participation" #sbf #webcenter

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  • Notes on Oracle BPM PS6 Adaptive Case Management

    - by gcolman
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} I have recently been looking at the  latest release of the BPM Case Management feature in the Oracle BPM PS6 release. I had put together some notes to help me gain a better understanding of the context of the PS6 BPM Case Management. Hopefully, this along with the other resources will enable you to gain a clear picture of the flexibility of this feature. Oracle BPM PS6 release includes Case Management capability. This initial release aims to provide: Case Management Framework Integration of Case Management with BPM & SOA suite It is best to regard the current PS6 case management feature as a case management framework. The framework provides the building blocks for creating a case management system that is fully integrated into Oracle BPM suite. As of the current PS6 release, no UI tooling exists to help manage cases or the case lifecycle. Mark Foster has written a good blog which outlines Case Management within PS6 in the following link. I wanted to provide more context on Case Management from my perspective in this blog. PS6 Case Management - High level View BPM PS6 includes “Case” as a first class component in a SOA Suite composite. The Case components (added to the SOA Composite) are created when a BPM process is assigned to a case in JDveloper. The SOA Case component is defined and configured within JDevloper, which allows us to specify the case data structures and metadata such as stakeholders, outcomes, milestones, document stores etc. "Activities" are associated with a case, and become available to be executed via the case apis. Activities are BPM processes, Human Activities or Java call outs. The PS6 release includes some additional database tables to store the case metadata and case instance data (data object, comments, etc…). These new tables are created within the SOA_INFRA schema and the documents associated with that case into a document repository that is configured with the case. One of the main features of Case Management is the control of the case logic through case events and case business rules. A PS6 Case has an associated business rule component, which can be configured to control the availability and execution of activities within the case. The business rules component is able to act upon events that the PS6 Case Management framework generates during the lifecycle of that case. Events are fired during the lifetime of the case (e.g. Case created, activity started, activity ended, note added, document uploaded.) Internal Case state The internal state of a case is represented by the diagram below. This shows the internal states and the transition paths for a Case from one state to the next Each transition in state will create an event that can be enacted upon via the Case rules engine. The internal case state lifecycle is defined as follows Defining a case A Case is created and defined as a component of a JDeveloper BPM project. When you create a Case as part of a BPM project, JDeveloper, creates the following components within the SCA composite: Case component Case component interfaces (WSDL etc) Case Rules component (Oracle Business Rules) Adds the Case Component and Case Rules Component to the BPM SOA composite Case Configuration The following section gives a high level overview of the items that can be configured for a BPM Case. Case Activities A Case is associated with a set of activities that are to be performed as part of that Case. Case activities can be: SOA Human Tasks BPM processes Custom Task (Java Class) Case activities are created from pre-existing BPM process or human tasks, which, once defined, can be configured additionally as Case activities in JDeveloper and made available within the lifecycle of a case. I've described the following configurable components of a case (very!) briefly as: Milestones Milestones are (optional) user defined logical milestones that can be achieved within a case. No activities are associates with a milestone, but milestone attainment can be programmatically set and events raised when milestones are reached Outcomes User defined status of a completed case. An event is fired when an outcome is attained. Case Data Defines the data that will be stored with a case XML schemas define the data that is stored with the case. Case Documents Defines the location of documents that are attached to a case (e.g. WebCenter Content) User Defined Events Optional user defined events that can be fired or captured to drive case processing rules Stakeholders Defines the actors who can participate in the case (roles, users, groups) Defines permissions for individual case permissions (read case, create document etc…) Business Rules Business rules are the main component controlling the flow of a Case Each case has an associated business ruleset Rules are fired on receiving Case events (or User defined events) Life cycle events Milestone events Activity events Data events Document events Comment events User event Managing the Case Managing the lifecycle of a case is achieved in two ways: Managing case logic with Business Rules Managing the case lifecycle via the Case APIs. A BPM Case can be viewed as a set of case data & documents along with the activities that can be performed within a case and also the case lifecycle state expressed as milestones and internal lifecycle state. The management of the case life is achieved though both the configuration of business rules and the “manual” interaction with a case instance through the Case APIs. Business Rules and Case Events A key component within the Case management framework is the event model. The BPM Case Management solution internally utilizes Oracle EDN (Event Delivery Network) to publish and subscribe to events generated by the Case framework. Events are generated by the Case framework on each of the processes and stages that a case instance will travel on its lifetime. The following case events are part of the BPM Case: Life cycle events Milestone events Activity events Data events Document events Comment events User event The Case business rules are configured to listen for these events, and business logic can be coded into the Case rules component to enact upon an event being received. Case API & Interaction Along with the business rules component, Cases can be managed via the Case API interfaces. These interfaces allow for the building of custom applications to integrate into case management framework. The API’s allow for updating case comments & documents, executing case activities, updating milestones etc. As there is no in built case management UI functions within the PS6 release, Cases need to be managed via a custom built UI, interacting with selected case instances, launching case activities, closing cases etc. (There is expected to be a UI component within subsequent releases) Logical Case Flow The diagram below is intended to depict a logical view of the case steps for a typical case. A UI or other service calls the Case interface to create a Case instance The case instance is created & database data inserted A lifecycle event is raised indicating a case activity (created) event The case business rules capture the event and decide on an action to take Additionally other parties can subscribe to Case events via EDN The business rules may handle the event, e.g. configured to execute a case activity on case creation event The BPM/Human Workflow/Custom activity is executed A case activity event is raised on the execute activity A case work UI or business service can inspect the case instance and call other actions to progress that case, such as: Execute activity Add Note Add document Add case data Update Milestone Raise user defined event Suspend case Resume case Close Case Summary Having had a little time to play around with the APIs and the case configuration, I really like the flexibility and power of combining Oracle Business Rules and the BPM Case Management event model. Creating something this flexible and powerful without BPM Case Management would take a lot of time and effort. This is hopefully going to save my customers a lot of time and effort! I may make amendments to this post as my understanding of Case Management increases! Take a look at the following links for official documentation etc. http://docs.oracle.com/cd/E28280_01/doc.1111/e15176/case_mgmt_bpmpd.htm https://blogs.oracle.com/bpm/entry/just_in_case Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";}

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  • top tweets WebLogic Partner Community – September 2012

    - by JuergenKress
    Send your tweets @wlscommunity #WebLogicCommunity and follow us at http://twitter.com/wlscommunity Oracle Exalogic? VIDEO: Oracle Public Cloud Built on Exalogic!, http://www.youtube.com/watch?v=UGzjDloUw_s&feature=plcp … oracleopenworld #NetBeans Community Day at #JavaOne http://ow.ly/dunFL Oracle Cloud Zone Building an enterprise Cloud? Have Oracle show you the RIGHT way to plan, deploy and monitor enterprise clouds.... http://fb.me/286978S4S OTNArchBeat? Oracle Exalogic X2-2 walk-through with Brad Cameron | @jvzoggel http://pub.vitrue.com/yE7d Oracle Technet? Stash your cash. September OTN Member Offers - discounts on books, more | OTN Blog http://pub.vitrue.com/yTr9 C2B2 Consulting? C2B2 is Speaking at @UKOUG App Server Middleware SIG Meeting 'Real Life #WebLogic Performance Tuning' http://www.c2b2.co.uk/ukoug_application_server_middleware_sig_meeting … @wlscommunity JAXenter.com? From yesterday, @smeyen offers his views on the next generation #Java - do you agree? http://jaxenter.com/next-gen-java-we-don-t-need-another-revolutionary-44334.html … Markus Eisele? Awesome: professor from ITU uploads her programming lectures to #YouTube. Programming classes without having to pay! http://bit.ly/UtkJIW Adam Bien? Real World Java EE 6 Patterns--Rethinking Best Practices Reloaded: A completely rewritten, second, iteration of ... http://bit.ly/Qc3xTH Markus Eisele [blog] #PrimeFaces Push with #Atmosphere on #GlassFish 3.1.2.2 http://goo.gl/fb/jPDzA Lucas Jellema? Forms community event at Oracle Open World - Tuesday, 2nd Oct with the BIG names in Forms - see: http://oracleformsinfo.wordpress.com/2012/08/28/ask-the-product-manager-join-us-at-the-oracle-forms-community-event-at-openworld-2012/ … WebLogic Community WebLogic & Coherence & Cloud presentations for customer meetings http://wp.me/p1LMIb-kw Adam Bien? New Book: Rethinking Best Practices with Java EE 6 is out: http://realworldpatterns.com (fully rewritten, re-edited and reformatted) WebLogic Community? Want to become and WebLogic 12c expert? free WebLogic 12c partner bootcamps &ndash;new locations: Madrid Spain http://wp.me/p1LMIb-kK WebLogic Community? Promote Your WebLogic events at http://oracle.com http://wp.me/p1LMIb-ku OracleBlogs Gartner review Oracle ADF http://ow.ly/1mgkCV Simon Haslam Next #ukoug App Server & MW SIG on 10 Oct: http://www.ukoug.org/events/ukoug-application-server-and-middleware-sig-meeting8/ … Hopefully plenty of good admin stuff! Michel Schildmeijer My book "WebLogic 12c; First look" has been reviewed again..see http://www.amazon.com/review/R28L6E3CC9RPMK/ref=cm_cr_pr_perm?ie=UTF8&ASIN=1849687188&linkCode=&nodeID=&tag= … … Markus Eisele? #Weblogic 11g Interactive Quick Reference Map: http://bit.ly/Ugsq52 #wls #oracle #reference /via @TonyvanEsch Marc? Playing with #syslog server and #weblogic. Is there a simple how-to to configure all the logging from #WLS to #syslog-ng WebLogic Community Java update http://wp.me/p1LMIb-kI WebLogic Community top tweets WebLogic Partner Community &ndash; August 2012 http://wp.me/p1LMIb-kA Andrejus Baranovskis? Oracle University Training: ADF/WebCenter 11g Development in Depth | Andrejus Baranovskis http://fb.me/253ZTS2zp OracleSupport_WLS? How neat is a free tool that allows you to inspect and debug traffic from virtually any application? http://pub.vitrue.com/vXdP WebLogic Community WebLogic Partner Community Newsletter August 2012 http://wp.me/p1LMIb-kn OTNArchBeat Integrating Coherence & Java EE 6 Applications using ActiveCache | Ricardo Ferreira http://pub.vitrue.com/rwGg Adam Bien? Thanks for attending the #javaee #techtalk "Enterprise Java 2.0" I pushed the project and slides to: http://kenai.com/projects/javaee-patterns/sources/hg/show/hacks/techtalk2012?rev=429 … JDeveloper & ADF? How to service-enable Oracle ADF Business Components http://ht.ly/1mcfsZ OracleSupport_WLS? Do you know that #WebLogic 12.1.1.0 is certified for production with JDK 7? @ http://pub.vitrue.com/35Kn Andreas Koop? My latest upload : WebLogic Administration und Deployment mit WLST on @slideshare http://www.slideshare.net/multikoop/weblogic-administration-und-deployment-mit-wlst … OTNArchBeat? Demo for OPN: Oracle Coherence Management with EM Cloud Control 12c http://pub.vitrue.com/reoo Markus Eisele? [blog] Java Champions at #JavaOne 2012 http://goo.gl/fb/Ibb6N #javachampion OracleBlogs Buy This Book!: Oracle Exalogic Elastic Cloud Handbook http://ow.ly/1malM1 WebLogic Community? Coherence Management with EM Cloud Control 12c &ndash;demo for partners http://wp.me/p1LMIb-iE Arun Gupta? Learn how Java can help Internet of Things at Java Embedded at JavaOne: http://bit.ly/POBizh WebLogic Community? Follow WebLogicCommunity on facebook http://www.facebook.com/WebLogicCommunity … #WebLogicCommunity WebLogic Community? Building Java EE in the Cloud–Webcast August 30th 2012 https://weblogiccommunity.wordpress.com/2012/08/27/building-java-ee-in-the-cloudwebcast-august-30th-2012/ … #WebLogicCommunity #Java #oracle #opn WebLogic Community? Call for WebLogic Community newsletter content. Please send @wlscommunity #WebLogicCommunity OracleSupport_WLS? The #weblogic wasp: lots of tips, Q&A and examples http://pub.vitrue.com/v0bw Frank Nimphius? Free ADF Best Practices Webinar by Andrejus Baranovskis for ODTUG (18, 2012 12:00 PM - 1:00 PM EDT) http://bit.ly/OiSWbi ADF Code Corner Webcast- Friday September 14, 8:30 AM - 9.00 AM (CET) - ADF as a basis of Fusion Apps (in English) - with Chris Muir: http://bit.ly/OiQVMb Oracle WebLogic? New blog post: Developing Custom User Principal Object http://pub.vitrue.com/ltam JAX London? Just 4days left to get in on the early bird special, don't miss out!! http://jaxlondon.com/ #JAXLondon #Java WebLogic Community Building Java EE in the Cloud&ndash;Webcast August 30th 2012 http://wp.me/p1LMIb-kE Andrejus Baranovskis? New Record Master-Detail Validation and ADF BC Groovy Use Case http://fb.me/1D2NEIl8g JAX London? Don't miss out!!! Only 6 days left to make use of our early bird offer #JAXLondon #JAVA http://jaxlondon.com/ Michel Schildmeijer Qualogy launches Proof of Concept Center for Oracle Fusion Applications http://www.qualogy.com/qualogy-launches-proof-of-concept-center-for-oracle-fusion-applications/ … via @Qualogy_news OracleSupport_WLS ?Need to troubleshoot redeployment failure in #Weblogic? Check this http://pub.vitrue.com/auhz OracleEnterpriseMgr? Blog : Managing Oracle #Exalogic Elastic #Cloud with Oracle Enterprise Manager Ops Center http://ow.ly/dd40e #em12c ODTUG? Want free advanced technical ADF training?Join @andrejusb for an @odtug webinar! check out his blog for more info http://bit.ly/SvKJDq chriscmuir Oracle Open World 2012 and ADF EMG http://zite.to/QyusZE OTNArchBeat? Boost your infrastructure with Coherence into the Cloud | Nino Guarnacci http://pub.vitrue.com/v3aJ WebLogic Community? Presentations & Training material OFM Summer Camps & Impressions & Feedback http://wp.me/p1LMIb-ks Arun Gupta? Java EE 6 pocket guide by O'Reilly available for pre-order from Amazon: http://amzn.to/O6YyoP and B&N: http://bit.ly/NjWLk1 OTNArchBeat Joining the Existing Cluster in Coherence | A. Fuat Sungur http://pub.vitrue.com/6uLh Andrejus Baranovskis Sample Application for Switching Application Module Data Sources http://fb.me/1PSURUzch OTNArchBeat Oracle WebLogic DevCast: Building Java EE in the Cloud - August 30 - 10am PT/ 1pm ET http://pub.vitrue.com/xXg0 OTNArchBeat? GlassFish Community Event at #javaone - Sept 30 -11am – 1pm -Moscone South. Register Now! http://pub.vitrue.com/p2f5 OracleSupport_WLS? Connecting To HTTPS Site Using Simple Java Program When Using Proxy http://pub.vitrue.com/stVv Michel Schildmeijer? Before you go to #OOW take the sneak preview of WebLogic 12c with you: http://www.qualogy.com/ga-nog-niet-naar-oow-en-neem-mee-weblogic-12c/ … via @Qualogy_news Simon Haslam? Even more great ADF content at #oow2012 this year including a packed ADF EMG day on Sunday: https://blogs.oracle.com/onesizedoesntfitall/entry/the_year_after_the_year … OracleBlogs ExaLogic trainings for partners http://ow.ly/1m6a5D Robin? First presentation on DOAG conference (thanks to @Steffen2042) "Weblogic Server for Dummies". Now I´m pretty excited :) http://www.doag.org/de/events/konferenzen/doag-2012.html … Markus Eisele There is a #facebook page for the upcoming #Java Mission Control (JRockit Mission Control for #Hotspot)! ttp://on.fb.me/Q31oyA Adam Bien? The almost free #javaee workshop in Rapperswil has only 60 registrations so far: http://www.adam-bien.com/roller/abien/entry/enterprise_java_2_0_swiss … What's the problem? :-) WebLogic Community ExaLogic trainings for partners http://wp.me/p1LMIb-iC OracleBlogs How to install Oracle Weblogic Server using Generic Package installer? http://ow.ly/1m5ms7 OracleSupport_WLS #Weblogic Server new blog post - Developing Custom User Principal Object http://pub.vitrue.com/ltam OracleBlogs? Architects and Architecture at JavaOne 2012 http://ow.ly/1m4oS5 WebLogic Community Are you WebLogic or Application Grid Specialized? Do you get Recognized? Get your plaque https://weblogiccommunity.wordpress.com/2012/08/21/plaques-weblogic-application-grid-specialization/ … #WebLogicCommunity #opn WebLogic Community? Plaques WebLogic & Application Grid Specialization http://wp.me/p1LMIb-iA JDeveloper & ADF? First Steps With Oracle Application Testing Suite: Recording a Test With OpenScript http://dlvr.it/222npy WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: twitter,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • FMw Diagnostic Framework : Automatic Capture of Diagnostic Data Upon First Failure!

    - by Daniel Mortimer
    Introduction There is nothing more frustrating than a problem that "cannot be reproduced". Logs, configuration files have been analysed but there just isn't enough information to establish the root cause. The issue maybe closed, but you are left with the feeling that the problem will raise its ugly head again in the future. Trouble is, to resolve such issues you need to capture diagnostic data at the exact time the incident occurs. Step forward Fusion Middleware Diagnostic Framework!  Diagnostic Framework monitors WebLogic Managed Servers and delivers "Automatic capture of diagnostic data upon first failure". To quote fromOracle Fusion Middleware Administrator's Guide 11g Release 1 (11.1.1)Chapter 13 Diagnosing Problems "When a critical error occurs ... the Diagnostic Framework automatically collects diagnostics, such as thread dumps, DMS metric dumps, and WebLogic Diagnostics Framework (WLDF) server image dumps ... The data is stored in a file-based repository and is accessible with command-line utilities." In other words the data collected upon first failure - especially the thread and image dumps - provides a snapshot of the system as or immediately after the problem occurs. The table below shows the type of WebLogic Server issues which fall into the scope of Diagnostic Framework How to Configure Diagnostic Framework? Depending on your Fusion Middleware product choice you may not need to do anything! Diagnostic Framework is automatically installed, configured and initiated for any WebLogic Domain which has the Oracle Java Required Files (JRF) template applied. This template is applied by default whenever you configure WebLogic Managed Servers for products such as Portal / Forms / Reports / Discoverer Identity Management ( OID , OAM , OIM etc) WebCenter SOA Check your WebLogic Domain directory structure. If you have an "adr" sub directory under DOMAIN_HOME/servers/<servername>/ then JRF template has been applied and Diagnostic Framework will be in play. Should the "adr" sub directory not exist, review the advice given in My Oracle Support article How to Apply FMW ( EM ) Control and JRF to a WebLogic Domain and Managed Servers [ID 947043.1] If you are working with a standalone WebLogic Server solution and applying Oracle JRF is not acceptable, consider using WLDF - WebLogic Diagnostic Framework. (Fusion Middleware Diagnostic Framework makes use of WLDF under the covers.) Couple of useful links about WLDF are listed below Configuring and Using the Diagnostics Framework for Oracle WebLogic Server 11g WebLogic Diagnostics Framework-A Very Useful Tool [A nice blog which describes a WLDF use case] How to Get Started With Diagnostic Framework To be frank, the Fusion Middleware Administrator's Guide is the best place to start your learning Oracle Fusion Middleware Administrator's Guide 11g Release 1 (11.1.1)Chapter 13 Diagnosing Problems A lot of reading here,  but if you are in hurry and just want to get the right information to Oracle Support to help resolve your issue, check out the next section below. How to Upload Diagnostic Framework Incident Data to Oracle Support Some Background Information There are three interfaces to the Repository: Enterprise Manager Cloud Control (Support Workbench) WLST (Command Line) ADRCI (Command Line) The Enterprise Manager Cloud Control does provide a nice GUI interface to search, view and package diagnostic framework incidents. However, this software is not to be confused with Fusion Middleware (EM) Control. Cloud Control (formerly known as Grid Control) is part of the Enterprise Manager media package. EM Cloud Control has it's own install and configuration story. Therefore, for the benefit of those yet to install and play with Cloud Control, I am going to describe how to use the command line tools. Ideally, you would only need to one command line interface, but currently I suggest using both - mainly due to the fact that ADRCI SHOW INCIDENTS does not reveal the description behind the Diagnostic Framework error code. Instructions: Note: WLST and ADRCI are case sensitive when it comes to handling parameter values. If you make a mistake, expect an unfriendly syntax error message. 1) Find the incident Note: The managed server which you are troubleshooting must be up and running. If the managed server is down, ensure the domain's Admin Server is accessible. If you cannot connect to the Admin Server or the Managed Server the example WLST commands will not work. a) Launch WLST  Note: Use the WLST which resides in the "oracle_common" directory (not WL_HOME/common/bin) otherwise you will get a syntax error like the one below Traceback (innermost last):  File "<console>", line 1, in ?NameError: listIncidents MW_HOME/oracle_common/common/bin/wlst.sh b) Connect to the managed server or the admin server e.g. wls:/offline> connect('weblogic','welcome1','t3://localhost:7020') c) Run the command wls:/MyDomain/serverConfig> listIncidents() This will list the incidents for the server to which you have connected. If you have connected to the Admin Server and want to list the incidents for a managed server within the domain, use the command wls:/MyDomain/serverConfig> listIncidents(adrHome='diag\ofm\MyDomain\MyManagedServer' ,server='MyManagedServer') Example output Incident Id     Problem Key              Incident Time         1       DFW-99998 [java.lang.NullPointerException] [oracle.error.simulator.ErrorSimulator.createNullPointerException][errorWebApp_1-0-0-0]        Fri Nov 02 10:38:46 GMT 2012  The piece highlighted in bold is the description you do not see when using the ADRCI 'SHOW INCIDENT' command. Make a note of the incident id. You are ready to move to step 2 2. Package the incident a) Set up the environment - example commands below are for Unix cd <DOMAIN_HOME>/bin . ./setDomainEnv.sh If you want ADRCI to run a Remote Diagnostic Agent collection (recommended) at generate package time, point ORACLE_HOME at oracle_common ORACLE_HOME=$MW_HOME/oracle_common; export ORACLE_HOME To prevent ADRCI from running RDA at generate package time, point ORACLE_HOME at WL_HOME/server/adr directory.  ORACLE_HOME=$WL_HOME/server/adr; export ORACLE_HOME b) Launch adrci $WL_HOME/server/adr/adrci c) Set BASE and HOMEPATH adrci> SET BASE /oracle/middleware/user_projects/domains/ mydomain/servers/mymanagedserver/adr adrci> SET HOMEPATH diag/ofm/mydomain/mymanagedserver d)  Optionally run SHOW INCIDENTS e.g. adrci> SHOW INCIDENTS -MODE DETAIL ADR Home = /oracle/middleware/user_projects/domains/mydomain/ servers/mymanagedserver/adr/diag/ofm/mydomain/mymanagedserver:***********************************************************************************************************************************INCIDENT INFO RECORD 1**********************************************************   INCIDENT_ID                   1   STATUS                        ready   CREATE_TIME                   2012-11-02 10:38:46.468000 +00:00   PROBLEM_ID                    1   CLOSE_TIME                    <NULL>   FLOOD_CONTROLLED              none   ERROR_FACILITY                DFW   ERROR_NUMBER                  99998   ERROR_ARG1                    <NULL>   ERROR_ARG2                    <NULL>   ERROR_ARG3                    <NULL>   ERROR_ARG4                    <NULL>   ERROR_ARG5                    <NULL>   ERROR_ARG6                    <NULL>   ERROR_ARG7                    <NULL>   ERROR_ARG8                    <NULL>   ERROR_ARG9                    <NULL>   ERROR_ARG10                   <NULL>   ERROR_ARG11                   <NULL>   ERROR_ARG12                   <NULL>   SIGNALLING_COMPONENT          <NULL>   SIGNALLING_SUBCOMPONENT       <NULL>   SUSPECT_COMPONENT             <NULL>   SUSPECT_SUBCOMPONENT          <NULL>   ECID                          5162744c6a2eea5e:155ff445:13ac0aae7cb:-8000-0000000000000325   IMPACTS                       01 rows fetched e)  Create a logical package IPS CREATE PACKAGE INCIDENT incident_number e.g. adrci> IPS CREATE PACKAGE INCIDENT 1Created package 1 based on incident id 1, correlation level typical f) Generate the package IPS GENERATE PACKAGE package_number IN path e.g. adrci> IPS GENERATE PACKAGE 1 IN /tmp Generated package 1 in file /tmp/DFW99998j_20121102113633_COM_1.zip, mode complete Note: If the generate package command hangs, ADRCI may be experiencing an issue when running RDA. To avoid such trouble, exit ADRCI and point the ORACLE_HOME environment variable at WL_HOME/server/adr 3) Upload the package zip to Oracle Support via your Service Request a) Log into My Oracle Support and locate your Service Request b) Click on "Add Attachments c) And upload the zip file

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