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  • Can't get simple Apache VHost up and running

    - by TK Kocheran
    Unfortunately, I can't seem to get a simple Apache VHost online. I used to simply have one VHost which bound to all: <VirtualHost *:80>, but this isn't appropriate for security anymore. I need to have one VHost for localhost requests (ie my dev server) and one for incoming requests via my domain name. Here's my new VHost: NameVirtualHost domain1.com <VirtualHost domain1.com:80> DocumentRoot /var/www ServerName domain1.com </VirtualHost> <VirtualHost domain2.com:80> DocumentRoot /var/www ServerName domain2.com </VirtualHost> After I restart my server, I see the following errors in my log: [Wed Feb 16 11:26:36 2011] [error] [client ####.###.###.###] File does not exist: /htdocs [Wed Feb 16 11:26:36 2011] [error] [client ####.###.###.###] File does not exist: /htdocs What am I doing wrong? EDIT As per the answer give below, I have modified my configuration. Here are my configuration files: /etc/apache2/ports.conf: Listen 80 <IfModule mod_ssl.c> # If you add NameVirtualHost *:443 here, you will also have to change # the VirtualHost statement in /etc/apache2/sites-available/default-ssl # to <VirtualHost *:443> # Server Name Indication for SSL named virtual hosts is currently not # supported by MSIE on Windows XP. Listen 443 </IfModule> <IfModule mod_gnutls.c> Listen 443 </IfModule> Here are my actual defined sites: /etc/apache2/sites-enabled/000-localhost: NameVirtualHost 127.0.0.1:80 <VirtualHost 127.0.0.1:80> ServerAdmin ######### DocumentRoot /var/www <Directory /> Options FollowSymLinks AllowOverride None </Directory> <Directory /var/www/> Options Indexes FollowSymLinks MultiViews AllowOverride None Order allow,deny allow from all </Directory> ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/ <Directory "/usr/lib/cgi-bin"> AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch Order allow,deny Allow from all </Directory> ErrorLog /var/log/apache2/error.log # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn CustomLog /var/log/apache2/access.log combined Alias /doc/ "/usr/share/doc/" <Directory "/usr/share/doc/"> Options Indexes MultiViews FollowSymLinks AllowOverride None Order deny,allow Deny from all Allow from 127.0.0.0/255.0.0.0 ::1/128 </Directory> RewriteEngine On RewriteLog "/var/log/apache2/mod_rewrite.log" RewriteLogLevel 9 <Location /> <Limit GET POST PUT> order allow,deny allow from all deny from 65.34.248.110 deny from 69.122.239.3 deny from 58.218.199.147 deny from 65.34.248.110 </Limit> </Location> </VirtualHost> /etc/apache2/sites-enabled/001-rfkrocktk.dyndns.org: NameVirtualHost rfkrocktk.dyndns.org:80 <VirtualHost rfkrocktk.dyndns.org:80> DocumentRoot /var/www ServerName rfkrocktk.dyndns.org </VirtualHost> And, just for kicks, my main file: /etc/apache2/apache2.conf: # # Based upon the NCSA server configuration files originally by Rob McCool. # # This is the main Apache server configuration file. It contains the # configuration directives that give the server its instructions. # See http://httpd.apache.org/docs/2.2/ for detailed information about # the directives. # # Do NOT simply read the instructions in here without understanding # what they do. They're here only as hints or reminders. If you are unsure # consult the online docs. You have been warned. # # The configuration directives are grouped into three basic sections: # 1. Directives that control the operation of the Apache server process as a # whole (the 'global environment'). # 2. Directives that define the parameters of the 'main' or 'default' server, # which responds to requests that aren't handled by a virtual host. # These directives also provide default values for the settings # of all virtual hosts. # 3. Settings for virtual hosts, which allow Web requests to be sent to # different IP addresses or hostnames and have them handled by the # same Apache server process. # # Configuration and logfile names: If the filenames you specify for many # of the server's control files begin with "/" (or "drive:/" for Win32), the # server will use that explicit path. If the filenames do *not* begin # with "/", the value of ServerRoot is prepended -- so "/var/log/apache2/foo.log" # with ServerRoot set to "" will be interpreted by the # server as "//var/log/apache2/foo.log". # ### Section 1: Global Environment # # The directives in this section affect the overall operation of Apache, # such as the number of concurrent requests it can handle or where it # can find its configuration files. # # # ServerRoot: The top of the directory tree under which the server's # configuration, error, and log files are kept. # # NOTE! If you intend to place this on an NFS (or otherwise network) # mounted filesystem then please read the LockFile documentation (available # at <URL:http://httpd.apache.org/docs-2.1/mod/mpm_common.html#lockfile>); # you will save yourself a lot of trouble. # # Do NOT add a slash at the end of the directory path. # ServerRoot "/etc/apache2" # # The accept serialization lock file MUST BE STORED ON A LOCAL DISK. # #<IfModule !mpm_winnt.c> #<IfModule !mpm_netware.c> LockFile /var/lock/apache2/accept.lock #</IfModule> #</IfModule> # # PidFile: The file in which the server should record its process # identification number when it starts. # This needs to be set in /etc/apache2/envvars # PidFile ${APACHE_PID_FILE} # # Timeout: The number of seconds before receives and sends time out. # Timeout 300 # # KeepAlive: Whether or not to allow persistent connections (more than # one request per connection). Set to "Off" to deactivate. # KeepAlive On # # MaxKeepAliveRequests: The maximum number of requests to allow # during a persistent connection. Set to 0 to allow an unlimited amount. # We recommend you leave this number high, for maximum performance. # MaxKeepAliveRequests 100 # # KeepAliveTimeout: Number of seconds to wait for the next request from the # same client on the same connection. # KeepAliveTimeout 15 ## ## Server-Pool Size Regulation (MPM specific) ## # prefork MPM # StartServers: number of server processes to start # MinSpareServers: minimum number of server processes which are kept spare # MaxSpareServers: maximum number of server processes which are kept spare # MaxClients: maximum number of server processes allowed to start # MaxRequestsPerChild: maximum number of requests a server process serves <IfModule mpm_prefork_module> StartServers 5 MinSpareServers 5 MaxSpareServers 10 MaxClients 150 MaxRequestsPerChild 0 </IfModule> # worker MPM # StartServers: initial number of server processes to start # MaxClients: maximum number of simultaneous client connections # MinSpareThreads: minimum number of worker threads which are kept spare # MaxSpareThreads: maximum number of worker threads which are kept spare # ThreadsPerChild: constant number of worker threads in each server process # MaxRequestsPerChild: maximum number of requests a server process serves <IfModule mpm_worker_module> StartServers 2 MinSpareThreads 25 MaxSpareThreads 75 ThreadLimit 64 ThreadsPerChild 25 MaxClients 150 MaxRequestsPerChild 0 </IfModule> # event MPM # StartServers: initial number of server processes to start # MaxClients: maximum number of simultaneous client connections # MinSpareThreads: minimum number of worker threads which are kept spare # MaxSpareThreads: maximum number of worker threads which are kept spare # ThreadsPerChild: constant number of worker threads in each server process # MaxRequestsPerChild: maximum number of requests a server process serves <IfModule mpm_event_module> StartServers 2 MaxClients 150 MinSpareThreads 25 MaxSpareThreads 75 ThreadLimit 64 ThreadsPerChild 25 MaxRequestsPerChild 0 </IfModule> # These need to be set in /etc/apache2/envvars User ${APACHE_RUN_USER} Group ${APACHE_RUN_GROUP} # # AccessFileName: The name of the file to look for in each directory # for additional configuration directives. See also the AllowOverride # directive. # AccessFileName .htaccess # # The following lines prevent .htaccess and .htpasswd files from being # viewed by Web clients. # <Files ~ "^\.ht"> Order allow,deny Deny from all Satisfy all </Files> # # DefaultType is the default MIME type the server will use for a document # if it cannot otherwise determine one, such as from filename extensions. # If your server contains mostly text or HTML documents, "text/plain" is # a good value. If most of your content is binary, such as applications # or images, you may want to use "application/octet-stream" instead to # keep browsers from trying to display binary files as though they are # text. # DefaultType text/plain # # HostnameLookups: Log the names of clients or just their IP addresses # e.g., www.apache.org (on) or 204.62.129.132 (off). # The default is off because it'd be overall better for the net if people # had to knowingly turn this feature on, since enabling it means that # each client request will result in AT LEAST one lookup request to the # nameserver. # HostnameLookups Off # ErrorLog: The location of the error log file. # If you do not specify an ErrorLog directive within a <VirtualHost> # container, error messages relating to that virtual host will be # logged here. If you *do* define an error logfile for a <VirtualHost> # container, that host's errors will be logged there and not here. # ErrorLog /var/log/apache2/error.log # # LogLevel: Control the number of messages logged to the error_log. # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. # LogLevel warn # Include module configuration: Include /etc/apache2/mods-enabled/*.load Include /etc/apache2/mods-enabled/*.conf # Include all the user configurations: Include /etc/apache2/httpd.conf # Include ports listing Include /etc/apache2/ports.conf # # The following directives define some format nicknames for use with # a CustomLog directive (see below). # If you are behind a reverse proxy, you might want to change %h into %{X-Forwarded-For}i # LogFormat "%v:%p %h %l %u %t \"%r\" %>s %O \"%{Referer}i\" \"%{User-Agent}i\"" vhost_combined LogFormat "%h %l %u %t \"%r\" %>s %O \"%{Referer}i\" \"%{User-Agent}i\"" combined LogFormat "%h %l %u %t \"%r\" %>s %O" common LogFormat "%{Referer}i -> %U" referer LogFormat "%{User-agent}i" agent # # Define an access log for VirtualHosts that don't define their own logfile CustomLog /var/log/apache2/other_vhosts_access.log vhost_combined # Include of directories ignores editors' and dpkg's backup files, # see README.Debian for details. # Include generic snippets of statements Include /etc/apache2/conf.d/ # Include the virtual host configurations: Include /etc/apache2/sites-enabled/ what else do I need to do to fix it? Should I be telling apache to listen on 127.0.0.1:80, or isn't it already listening there?

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  • mysqld crashes on any statement

    - by ??iu
    I restarted my slave to change configuration settings to skip reverse hostname lookup on connecting and to enable the slow query log. I edited /etc/my.cnf making only these changes, then restarted mysqld with /etc/init.d/mysql restart All appeared to be well but when I connect to msyqld remotely or locally though it connects okay a slight problem is that mysqld crashes whenever you try to issue any kind of statement. The client looks like: Reading table information for completion of table and column names You can turn off this feature to get a quicker startup with -A Welcome to the MySQL monitor. Commands end with ; or \g. Your MySQL connection id is 3 Server version: 5.1.31-1ubuntu2-log Type 'help;' or '\h' for help. Type '\c' to clear the buffer. mysql> show tables; ERROR 2006 (HY000): MySQL server has gone away No connection. Trying to reconnect... Connection id: 1 Current database: mydb ERROR 2006 (HY000): MySQL server has gone away No connection. Trying to reconnect... ERROR 2003 (HY000): Can't connect to MySQL server on 'xx.xx.xx.xx' (61) ERROR: Can't connect to the server ERROR 2006 (HY000): MySQL server has gone away No connection. Trying to reconnect... ERROR 2003 (HY000): Can't connect to MySQL server on 'xx.xx.xx.xx' (61) ERROR: Can't connect to the server ERROR 2006 (HY000): MySQL server has gone away Bus error The mysqld error log looks like: 101210 16:35:51 InnoDB: Error: (1500) Couldn't read the MAX(job_id) autoinc value from the index (PRIMARY). 101210 16:35:51 InnoDB: Assertion failure in thread 140245598570832 in file handler/ha_innodb.cc line 2595 InnoDB: Failing assertion: error == DB_SUCCESS InnoDB: We intentionally generate a memory trap. InnoDB: Submit a detailed bug report to http://bugs.mysql.com. InnoDB: If you get repeated assertion failures or crashes, even InnoDB: immediately after the mysqld startup, there may be InnoDB: corruption in the InnoDB tablespace. Please refer to InnoDB: http://dev.mysql.com/doc/refman/5.1/en/forcing-recovery.html InnoDB: about forcing recovery. 101210 16:35:51 - mysqld got signal 6 ; This could be because you hit a bug. It is also possible that this binary or one of the libraries it was linked against is corrupt, improperly built, or misconfigured. This error can also be caused by malfunctioning hardware. We will try our best to scrape up some info that will hopefully help diagnose the problem, but since we have already crashed, something is definitely wrong and this may fail. key_buffer_size=16777216 read_buffer_size=131072 max_used_connections=3 max_threads=600 threads_connected=3 It is possible that mysqld could use up to key_buffer_size + (read_buffer_size + sort_buffer_size)*max_threads = 1328077 K bytes of memory Hope that's ok; if not, decrease some variables in the equation. thd: 0x18209220 Attempting backtrace. You can use the following information to find out where mysqld died. If you see no messages after this, something went terribly wrong... stack_bottom = 0x7f8d791580d0 thread_stack 0x20000 /usr/sbin/mysqld(my_print_stacktrace+0x29) [0x8b4f89] /usr/sbin/mysqld(handle_segfault+0x383) [0x5f8f03] /lib/libpthread.so.0 [0x7f902a76a080] /lib/libc.so.6(gsignal+0x35) [0x7f90291f8fb5] /lib/libc.so.6(abort+0x183) [0x7f90291fabc3] /usr/sbin/mysqld(ha_innobase::open(char const*, int, unsigned int)+0x41b) [0x781f4b] /usr/sbin/mysqld(handler::ha_open(st_table*, char const*, int, int)+0x3f) [0x6db00f] /usr/sbin/mysqld(open_table_from_share(THD*, st_table_share*, char const*, unsigned int, unsigned int, unsigned int, st_table*, bool)+0x57a) [0x64760a] /usr/sbin/mysqld [0x63f281] /usr/sbin/mysqld(open_table(THD*, TABLE_LIST*, st_mem_root*, bool*, unsigned int)+0x626) [0x641e16] /usr/sbin/mysqld(open_tables(THD*, TABLE_LIST**, unsigned int*, unsigned int)+0x5db) [0x6429cb] /usr/sbin/mysqld(open_normal_and_derived_tables(THD*, TABLE_LIST*, unsigned int)+0x1e) [0x642b0e] /usr/sbin/mysqld(mysqld_list_fields(THD*, TABLE_LIST*, char const*)+0x22) [0x70b292] /usr/sbin/mysqld(dispatch_command(enum_server_command, THD*, char*, unsigned int)+0x146d) [0x60dc1d] /usr/sbin/mysqld(do_command(THD*)+0xe8) [0x60dda8] /usr/sbin/mysqld(handle_one_connection+0x226) [0x601426] /lib/libpthread.so.0 [0x7f902a7623ba] /lib/libc.so.6(clone+0x6d) [0x7f90292abfcd] Trying to get some variables. Some pointers may be invalid and cause the dump to abort... thd->query at 0x18213c70 = thd->thread_id=3 thd->killed=NOT_KILLED The manual page at http://dev.mysql.com/doc/mysql/en/crashing.html contains information that should help you find out what is causing the crash. 101210 16:35:51 mysqld_safe Number of processes running now: 0 101210 16:35:51 mysqld_safe mysqld restarted InnoDB: The log sequence number in ibdata files does not match InnoDB: the log sequence number in the ib_logfiles! 101210 16:35:54 InnoDB: Database was not shut down normally! InnoDB: Starting crash recovery. InnoDB: Reading tablespace information from the .ibd files... InnoDB: Restoring possible half-written data pages from the doublewrite InnoDB: buffer... 101210 16:35:56 InnoDB: Started; log sequence number 456 143528628 101210 16:35:56 [Warning] 'user' entry 'root@PSDB102' ignored in --skip-name-resolve mode. 101210 16:35:56 [Warning] Neither --relay-log nor --relay-log-index were used; so replication may break when this MySQL server acts as a slave and has his hostname changed!! Please use '--relay-log=mysqld-relay-bin' to avoid this problem. 101210 16:35:56 [Note] Event Scheduler: Loaded 0 events 101210 16:35:56 [Note] /usr/sbin/mysqld: ready for connections. Version: '5.1.31-1ubuntu2-log' socket: '/var/run/mysqld/mysqld.sock' port: 3306 (Ubuntu) 101210 16:36:11 InnoDB: Error: (1500) Couldn't read the MAX(job_id) autoinc value from the index (PRIMARY). 101210 16:36:11 InnoDB: Assertion failure in thread 139955151501648 in file handler/ha_innodb.cc line 2595 InnoDB: Failing assertion: error == DB_SUCCESS InnoDB: We intentionally generate a memory trap. InnoDB: Submit a detailed bug report to http://bugs.mysql.com. InnoDB: If you get repeated assertion failures or crashes, even InnoDB: immediately after the mysqld startup, there may be InnoDB: corruption in the InnoDB tablespace. Please refer to InnoDB: http://dev.mysql.com/doc/refman/5.1/en/forcing-recovery.html InnoDB: about forcing recovery. 101210 16:36:11 - mysqld got signal 6 ; This could be because you hit a bug. It is also possible that this binary or one of the libraries it was linked against is corrupt, improperly built, or misconfigured. This error can also be caused by malfunctioning hardware. We will try our best to scrape up some info that will hopefully help diagnose the problem, but since we have already crashed, something is definitely wrong and this may fail. key_buffer_size=16777216 read_buffer_size=131072 max_used_connections=1 max_threads=600 threads_connected=1 It is possible that mysqld could use up to key_buffer_size + (read_buffer_size + sort_buffer_size)*max_threads = 1328077 K bytes of memory Hope that's ok; if not, decrease some variables in the equation. thd: 0x18588720 Attempting backtrace. You can use the following information to find out where mysqld died. If you see no messages after this, something went terribly wrong... stack_bottom = 0x7f49d916f0d0 thread_stack 0x20000 /usr/sbin/mysqld(my_print_stacktrace+0x29) [0x8b4f89] /usr/sbin/mysqld(handle_segfault+0x383) [0x5f8f03] /lib/libpthread.so.0 [0x7f4c8a73f080] /lib/libc.so.6(gsignal+0x35) [0x7f4c891cdfb5] /lib/libc.so.6(abort+0x183) [0x7f4c891cfbc3] /usr/sbin/mysqld(ha_innobase::open(char const*, int, unsigned int)+0x41b) [0x781f4b] /usr/sbin/mysqld(handler::ha_open(st_table*, char const*, int, int)+0x3f) [0x6db00f] /usr/sbin/mysqld(open_table_from_share(THD*, st_table_share*, char const*, unsigned int, unsigned int, unsigned int, st_table*, bool)+0x57a) [0x64760a] /usr/sbin/mysqld [0x63f281] /usr/sbin/mysqld(open_table(THD*, TABLE_LIST*, st_mem_root*, bool*, unsigned int)+0x626) [0x641e16] /usr/sbin/mysqld(open_tables(THD*, TABLE_LIST**, unsigned int*, unsigned int)+0x5db) [0x6429cb] /usr/sbin/mysqld(open_normal_and_derived_tables(THD*, TABLE_LIST*, unsigned int)+0x1e) [0x642b0e] /usr/sbin/mysqld(mysqld_list_fields(THD*, TABLE_LIST*, char const*)+0x22) [0x70b292] /usr/sbin/mysqld(dispatch_command(enum_server_command, THD*, char*, unsigned int)+0x146d) [0x60dc1d] /usr/sbin/mysqld(do_command(THD*)+0xe8) [0x60dda8] /usr/sbin/mysqld(handle_one_connection+0x226) [0x601426] /lib/libpthread.so.0 [0x7f4c8a7373ba] /lib/libc.so.6(clone+0x6d) [0x7f4c89280fcd] Trying to get some variables. Some pointers may be invalid and cause the dump to abort... thd->query at 0x18599950 = thd->thread_id=1 thd->killed=NOT_KILLED The manual page at http://dev.mysql.com/doc/mysql/en/crashing.html contains information that should help you find out what is causing the crash. 101210 16:36:11 mysqld_safe Number of processes running now: 0 101210 16:36:11 mysqld_safe mysqld restarted The config is [mysqld_safe] socket = /var/run/mysqld/mysqld.sock nice = 0 [mysqld] innodb_file_per_table innodb_buffer_pool_size=10G innodb_log_buffer_size=4M innodb_flush_log_at_trx_commit=2 innodb_thread_concurrency=8 skip-slave-start server-id=3 # # * IMPORTANT # If you make changes to these settings and your system uses apparmor, you may # also need to also adjust /etc/apparmor.d/usr.sbin.mysqld. # user = mysql pid-file = /var/run/mysqld/mysqld.pid socket = /var/run/mysqld/mysqld.sock port = 3306 basedir = /usr datadir = /DB2/mysql tmpdir = /tmp skip-external-locking # # Instead of skip-networking the default is now to listen only on # localhost which is more compatible and is not less secure. #bind-address = 127.0.0.1 # # * Fine Tuning # key_buffer = 16M max_allowed_packet = 16M thread_stack = 128K thread_cache_size = 8 # This replaces the startup script and checks MyISAM tables if needed # the first time they are touched myisam-recover = BACKUP max_connections = 600 #table_cache = 64 #thread_concurrency = 10 # # * Query Cache Configuration # query_cache_limit = 1M query_cache_size = 32M # skip-federated slow-query-log skip-name-resolve Update: I followed the instructions as per http://dev.mysql.com/doc/refman/5.1/en/forcing-innodb-recovery.html and set innodb_force_recovery = 4 and the logs are showing a different error but the behavior is still the same: 101210 19:14:15 mysqld_safe mysqld restarted 101210 19:14:19 InnoDB: Started; log sequence number 456 143528628 InnoDB: !!! innodb_force_recovery is set to 4 !!! 101210 19:14:19 [Warning] 'user' entry 'root@PSDB102' ignored in --skip-name-resolve mode. 101210 19:14:19 [Warning] Neither --relay-log nor --relay-log-index were used; so replication may break when this MySQL server acts as a slave and has his hostname changed!! Please use '--relay-log=mysqld-relay-bin' to avoid this problem. 101210 19:14:19 [Note] Event Scheduler: Loaded 0 events 101210 19:14:19 [Note] /usr/sbin/mysqld: ready for connections. Version: '5.1.31-1ubuntu2-log' socket: '/var/run/mysqld/mysqld.sock' port: 3306 (Ubuntu) 101210 19:14:32 InnoDB: error: space object of table mydb/__twitter_friend, InnoDB: space id 1602 did not exist in memory. Retrying an open. 101210 19:14:32 InnoDB: error: space object of table mydb/access_request, InnoDB: space id 1318 did not exist in memory. Retrying an open. 101210 19:14:32 InnoDB: error: space object of table mydb/activity, InnoDB: space id 1595 did not exist in memory. Retrying an open. 101210 19:14:32 - mysqld got signal 11 ; This could be because you hit a bug. It is also possible that this binary or one of the libraries it was linked against is corrupt, improperly built, or misconfigured. This error can also be caused by malfunctioning hardware. We will try our best to scrape up some info that will hopefully help diagnose the problem, but since we have already crashed, something is definitely wrong and this may fail. key_buffer_size=16777216 read_buffer_size=131072 max_used_connections=1 max_threads=600 threads_connected=1 It is possible that mysqld could use up to key_buffer_size + (read_buffer_size + sort_buffer_size)*max_threads = 1328077 K bytes of memory Hope that's ok; if not, decrease some variables in the equation. thd: 0x1753c070 Attempting backtrace. You can use the following information to find out where mysqld died. If you see no messages after this, something went terribly wrong... stack_bottom = 0x7f7a0b5800d0 thread_stack 0x20000 /usr/sbin/mysqld(my_print_stacktrace+0x29) [0x8b4f89] /usr/sbin/mysqld(handle_segfault+0x383) [0x5f8f03] /lib/libpthread.so.0 [0x7f7cbc350080] /usr/sbin/mysqld(ha_innobase::innobase_get_index(unsigned int)+0x46) [0x77c516] /usr/sbin/mysqld(ha_innobase::innobase_initialize_autoinc()+0x40) [0x77c640] /usr/sbin/mysqld(ha_innobase::open(char const*, int, unsigned int)+0x3f3) [0x781f23] /usr/sbin/mysqld(handler::ha_open(st_table*, char const*, int, int)+0x3f) [0x6db00f] /usr/sbin/mysqld(open_table_from_share(THD*, st_table_share*, char const*, unsigned int, unsigned int, unsigned int, st_table*, bool)+0x57a) [0x64760a] /usr/sbin/mysqld [0x63f281] /usr/sbin/mysqld(open_table(THD*, TABLE_LIST*, st_mem_root*, bool*, unsigned int)+0x626) [0x641e16] /usr/sbin/mysqld(open_tables(THD*, TABLE_LIST**, unsigned int*, unsigned int)+0x5db) [0x6429cb] /usr/sbin/mysqld(open_normal_and_derived_tables(THD*, TABLE_LIST*, unsigned int)+0x1e) [0x642b0e] /usr/sbin/mysqld(mysqld_list_fields(THD*, TABLE_LIST*, char const*)+0x22) [0x70b292] /usr/sbin/mysqld(dispatch_command(enum_server_command, THD*, char*, unsigned int)+0x146d) [0x60dc1d] /usr/sbin/mysqld(do_command(THD*)+0xe8) [0x60dda8] /usr/sbin/mysqld(handle_one_connection+0x226) [0x601426] /lib/libpthread.so.0 [0x7f7cbc3483ba] /lib/libc.so.6(clone+0x6d) [0x7f7cbae91fcd] Trying to get some variables. Some pointers may be invalid and cause the dump to abort... thd->query at 0x1754d690 = thd->thread_id=1 thd->killed=NOT_KILLED The manual page at http://dev.mysql.com/doc/mysql/en/crashing.html contains information that should help you find out what is causing the crash.

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  • Authoritative sources about Database vs. Flatfile decision

    - by FastAl
    <tldr>looking for a reference to a book or other undeniably authoritative source that gives reasons when you should choose a database vs. when you should choose other storage methods. I have provided an un-authoritative list of reasons about 2/3 of the way down this post.</tldr> I have a situation at my company where a database is being used where it would be better to use another solution (in this case, an auto-generated piece of source code that contains a static lookup table, searched by binary sort). Normally, a database would be an OK solution even though the problem does not require a database, e.g, none of the elements of ACID are needed, as it is read-only data, updated about every 3-5 years (also requiring other sourcecode changes), and fits in memory, and can be keyed into via binary search (a tad faster than db, but speed is not an issue). The problem is that this code runs on our enterprise server, but is shared with several PC platforms (some disconnected, some use a central DB, etc.), and parts of it are managed by multiple programming units, parts by the DBAs, parts even by mathematicians in another department, etc. These hit their own platform’s version of their databases (containing their own copy of the static data). What happens is that every implementation, every little change, something different goes wrong. There are many other issues as well. I can’t even use a flatfile, because one mode of running on our enterprise server does not have permission to read files (only databases, and of course, its own literal storage, e.g., in-source table). Of course, other parts of the system use databases in proper, less obscure manners; there is no problem with those parts. So why don’t we just change it? I don’t have administrative ability to force a change. But I’m affected because sometimes I have to help fix the problems, but mostly because it causes outages and tons of extra IT time by other programmers and d*mmit that makes me mad! The reason neither management, nor the designers of the system, can see the problem is that they propose a solution that won’t work: increase communication; implement more safeguards and standards; etc. But every time, in a different part of the already-pared-down but still multi-step processes, a few different diligent, hard-working, top performing IT personnel make a unique subtle error that causes it to fail, sometimes after the last round of testing! And in general these are not single-person failures, but understandable miscommunications. And communication at our company is actually better than most. People just don't think that's the case because they haven't dug into the matter. However, I have it on very good word from somebody with extensive formal study of sociology and psychology that the relatively small amount of less-than-proper database usage in this gigantic cross-platform multi-source, multi-language project is bureaucratically un-maintainable. Impossible. No chance. At least with Human Beings in the loop, and it can’t be automated. In addition, the management and developers who could change this, though intelligent and capable, don’t understand the rigidity of this ‘how humans are’ issue, and are not convincible on the matter. The reason putting the static data in sourcecode will solve the problem is, although the solution is less sexy than a database, it would function with no technical drawbacks; and since the sharing of sourcecode already works very well, you basically erase any database-related effort from this section of the project, along with all the drawbacks of it that are causing problems. OK, that’s the background, for the curious. I won’t be able to convince management that this is an unfixable sociological problem, and that the real solution is coding around these limits of human nature, just as you would code around a bug in a 3rd party component that you can’t change. So what I have to do is exploit the unsuitableness of the database solution, and not do it using logic, but rather authority. I am aware of many reasons, and posts on this site giving reasons for one over the other; I’m not looking for lists of reasons like these (although you can add a comment if I've miss a doozy): WHY USE A DATABASE? instead of flatfile/other DB vs. file: if you need... Random Read / Transparent search optimization Advanced / varied / customizable Searching and sorting capabilities Transaction/rollback Locks, semaphores Concurrency control / Shared users Security 1-many/m-m is easier Easy modification Scalability Load Balancing Random updates / inserts / deletes Advanced query Administrative control of design, etc. SQL / learning curve Debugging / Logging Centralized / Live Backup capabilities Cached queries / dvlp & cache execution plans Interleaved update/read Referential integrity, avoid redundant/missing/corrupt/out-of-sync data Reporting (from on olap or oltp db) / turnkey generation tools [Disadvantages:] Important to get right the first time - professional design - but only b/c it's meant to last s/w & h/w cost Usu. over a network, speed issue (best vs. best design vs. local=even then a separate process req's marshalling/netwk layers/inter-p comm) indicies and query processing can stand in the way of simple processing (vs. flatfile) WHY USE FLATFILE: If you only need... Sequential Row processing only Limited usage append only (no reading, no master key/update) Only Update the record you're reading (fixed length recs only) Too big to fit into memory If Local disk / read-ahead network connection Portability / small system Email / cut & Paste / store as document by novice - simple format Low design learning curve but high cost later WHY USE IN-MEMORY/TABLE (tables, arrays, etc.): if you need... Processing a single db/ff record that was imported Known size of data Static data if hardcoding the table Narrow, unchanging use (e.g., one program or proc) -includes a class that will be shared, but encapsulates its data manipulation Extreme speed needed / high transaction frequency Random access - but search is dependent on implementation Following are some other posts about the topic: http://stackoverflow.com/questions/1499239/database-vs-flat-text-file-what-are-some-technical-reasons-for-choosing-one-over http://stackoverflow.com/questions/332825/are-flat-file-databases-any-good http://stackoverflow.com/questions/2356851/database-vs-flat-files http://stackoverflow.com/questions/514455/databases-vs-plain-text/514530 What I’d like to know is if anybody could recommend a hard, authoritative source containing these reasons. I’m looking for a paper book I can buy, or a reputable website with whitepapers about the issue (e.g., Microsoft, IBM), not counting the user-generated content on those sites. This will have a greater change to elicit a change that I’m looking for: less wasted programmer time, and more reliable programs. Thanks very much for your help. You win a prize for reading such a large post!

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  • How do I prove I should put a table of values in source code instead of a database table?

    - by FastAl
    <tldr>looking for a reference to a book or other undeniably authoritative source that gives reasons when you should choose a database vs. when you should choose other storage methods. I have provided an un-authoritative list of reasons about 2/3 of the way down this post.</tldr> I have a situation at my company where a database is being used where it would be better to use another solution (in this case, an auto-generated piece of source code that contains a static lookup table, searched by binary sort). Normally, a database would be an OK solution even though the problem does not require a database, e.g, none of the elements of ACID are needed, as it is read-only data, updated about every 3-5 years (also requiring other sourcecode changes), and fits in memory, and can be keyed into via binary search (a tad faster than db, but speed is not an issue). The problem is that this code runs on our enterprise server, but is shared with several PC platforms (some disconnected, some use a central DB, etc.), and parts of it are managed by multiple programming units, parts by the DBAs, parts even by mathematicians in another department, etc. These hit their own platform’s version of their databases (containing their own copy of the static data). What happens is that every implementation, every little change, something different goes wrong. There are many other issues as well. I can’t even use a flatfile, because one mode of running on our enterprise server does not have permission to read files (only databases, and of course, its own literal storage, e.g., in-source table). Of course, other parts of the system use databases in proper, less obscure manners; there is no problem with those parts. So why don’t we just change it? I don’t have administrative ability to force a change. But I’m affected because sometimes I have to help fix the problems, but mostly because it causes outages and tons of extra IT time by other programmers and d*mmit that makes me mad! The reason neither management, nor the designers of the system, can see the problem is that they propose a solution that won’t work: increase communication; implement more safeguards and standards; etc. But every time, in a different part of the already-pared-down but still multi-step processes, a few different diligent, hard-working, top performing IT personnel make a unique subtle error that causes it to fail, sometimes after the last round of testing! And in general these are not single-person failures, but understandable miscommunications. And communication at our company is actually better than most. People just don't think that's the case because they haven't dug into the matter. However, I have it on very good word from somebody with extensive formal study of sociology and psychology that the relatively small amount of less-than-proper database usage in this gigantic cross-platform multi-source, multi-language project is bureaucratically un-maintainable. Impossible. No chance. At least with Human Beings in the loop, and it can’t be automated. In addition, the management and developers who could change this, though intelligent and capable, don’t understand the rigidity of this ‘how humans are’ issue, and are not convincible on the matter. The reason putting the static data in sourcecode will solve the problem is, although the solution is less sexy than a database, it would function with no technical drawbacks; and since the sharing of sourcecode already works very well, you basically erase any database-related effort from this section of the project, along with all the drawbacks of it that are causing problems. OK, that’s the background, for the curious. I won’t be able to convince management that this is an unfixable sociological problem, and that the real solution is coding around these limits of human nature, just as you would code around a bug in a 3rd party component that you can’t change. So what I have to do is exploit the unsuitableness of the database solution, and not do it using logic, but rather authority. I am aware of many reasons, and posts on this site giving reasons for one over the other; I’m not looking for lists of reasons like these (although you can add a comment if I've miss a doozy): WHY USE A DATABASE? instead of flatfile/other DB vs. file: if you need... Random Read / Transparent search optimization Advanced / varied / customizable Searching and sorting capabilities Transaction/rollback Locks, semaphores Concurrency control / Shared users Security 1-many/m-m is easier Easy modification Scalability Load Balancing Random updates / inserts / deletes Advanced query Administrative control of design, etc. SQL / learning curve Debugging / Logging Centralized / Live Backup capabilities Cached queries / dvlp & cache execution plans Interleaved update/read Referential integrity, avoid redundant/missing/corrupt/out-of-sync data Reporting (from on olap or oltp db) / turnkey generation tools [Disadvantages:] Important to get right the first time - professional design - but only b/c it's meant to last s/w & h/w cost Usu. over a network, speed issue (best vs. best design vs. local=even then a separate process req's marshalling/netwk layers/inter-p comm) indicies and query processing can stand in the way of simple processing (vs. flatfile) WHY USE FLATFILE: If you only need... Sequential Row processing only Limited usage append only (no reading, no master key/update) Only Update the record you're reading (fixed length recs only) Too big to fit into memory If Local disk / read-ahead network connection Portability / small system Email / cut & Paste / store as document by novice - simple format Low design learning curve but high cost later WHY USE IN-MEMORY/TABLE (tables, arrays, etc.): if you need... Processing a single db/ff record that was imported Known size of data Static data if hardcoding the table Narrow, unchanging use (e.g., one program or proc) -includes a class that will be shared, but encapsulates its data manipulation Extreme speed needed / high transaction frequency Random access - but search is dependent on implementation Following are some other posts about the topic: http://stackoverflow.com/questions/1499239/database-vs-flat-text-file-what-are-some-technical-reasons-for-choosing-one-over http://stackoverflow.com/questions/332825/are-flat-file-databases-any-good http://stackoverflow.com/questions/2356851/database-vs-flat-files http://stackoverflow.com/questions/514455/databases-vs-plain-text/514530 What I’d like to know is if anybody could recommend a hard, authoritative source containing these reasons. I’m looking for a paper book I can buy, or a reputable website with whitepapers about the issue (e.g., Microsoft, IBM), not counting the user-generated content on those sites. This will have a greater change to elicit a change that I’m looking for: less wasted programmer time, and more reliable programs. Thanks very much for your help. You win a prize for reading such a large post!

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  • NetBeans Development 7 - Windows 7 64-bit … JNI native calls ... a how to guide

    - by CirrusFlyer
    I provide this for you to hopefully save you some time and pain. As part of my expereince in getting to know NB Development v7 on my Windows 64-bit workstation I found another frustrating adventure in trying to get the JNI (Java Native Interface) abilities up and working in my project. As such, I am including a brief summary of steps required (as all the documentation I found was completely incorrect for these versions of Windows and NetBeans on how to do JNI). It took a couple of days of experimentation and reviewing every webpage I could find that included these technologies as keyword searches. Yuk!! Not fun. To begin, as NetBeans Development is "all about modules" if you are reading this you probably have a need for one, or more, of your modules to perform JNI calls. Most of what is available on this site or the Internet in general (not to mention the help file in NB7) is either completely wrong for these versions, or so sparse as to be essentially unuseful to anyone other than a JNI expert. Here is what you are looking for ... the "cut to the chase" - "how to guide" to get a JNI call up and working on your NB7 / Windows 64-bit box. 1) From within your NetBeans Module (not the host appliation) declair your native method(s) and make sure you can compile the Java source without errors. Example: package org.mycompanyname.nativelogic; public class NativeInterfaceTest { static { try { if (System.getProperty( "os.arch" ).toLowerCase().equals( "amd64" ) ) System.loadLibrary( <64-bit_folder_name_on_file_system>/<file_name.dll> ); else System.loadLibrary( <32-bit_folder_name_on_file_system>/<file_name.dll> ); } catch (SecurityException se) {} catch (UnsatisfieldLinkError ule) {} catch (NullPointerException npe) {} } public NativeInterfaceTest() {} native String echoString(String s); } Take notice to the fact that we only load the Assembly once (as it's in a static block), because othersise you will throw exceptions if attempting to load it again. Also take note of our single (in this example) native method titled "echoString". This is the method that our C / C++ application is going to implement, then via the majic of JNI we'll call from our Java code. 2) If using a 64-bit version of Windows (which we are here) we need to open a 64-bit Visual Studio Command Prompt (versus the standard 32-bit version), and execute the "vcvarsall" BAT file, along with an "amd64" command line argument, to set the environment up for 64-bit tools. Example: <path_to_Microsoft_Visual_Studio_10.0>/VC/vcvarsall.bat amd64 Take note that you can use any version of the C / C++ compiler from Microsoft you wish. I happen to have Visual Studio 2005, 2008, and 2010 installed on my box so I chose to use "v10.0" but any that support 64-bit development will work fine. The other important aspect here is the "amd64" param. 3) In the Command Prompt change drives \ directories on your computer so that you are at the root of the fully qualified Class location on the file system that contains your native method declairation. Example: The fully qualified class name for my natively declair method is "org.mycompanyname.nativelogic.NativeInterfaceTest". As we successfully compiled our Java in Step 1 above, we should find it contained in our NetBeans Module something similar to the following: "/build/classes/org/mycompanyname/nativelogic/NativeInterfaceTest.class" We need to make sure our Command Prompt sets, as the current directly, "/build/classes" because of our next step. 4) In this step we'll create our C / C++ Header file that contains the JNI required statments. Type the following in the Command Prompt: javah -jni org.mycompanyname.nativelogic.NativeInterfaceTest and hit enter. If you receive any kind of error that states this is an unrecognized command that simply means your Windows computer does not know the PATH to that command (it's in your /bin folder). Either run the command from there, or include the fully qualified path name when invoking this application, or set your computer's PATH environmental variable to include that path in its search. This should produce a file called "org_mycompanyname_nativelogic_NativeInterfaceTest.h" ... a C Header file. I'd make a copy of this in case you need a backup later. 5) Edit the NativeInterfaceTest.h header file and include an implementation for the echoString() method. Example: JNIEXPORT jstring JNICALL Java_org_mycompanyname_nativelogic_NativeInterfaceTest_echoString (JNIEnv *env, jobject jobj, jstring js) { return((*env)->NewStringUTF(env, "My JNI is up and working after lots of research")); } Notice how you can't simply return a normal Java String (because you're in C at the moment). You have to tell the passed in JVM variable to create a Java String for you that will be returned back. Check out the following Oracle web page for other data types and how to create them for JNI purposes. 6) Close and Save your changes to the Header file. Now that you've added an implementation to the Header change the file extention from ".h" to ".c" as it's now a C source code file that properly implements the JNI required interface. Example: NativeInterfaceTest.c 7) We need to compile the newly created source code file and Link it too. From within the Command Prompt type the following: cl /I"path_to_my_jdks_include_folder" /I"path_to_my_jdks_include_win32_folder" /D:AMD64=1 /LD NativeInterfaceTest.c /FeNativeInterfaceTest.dll /link /machine:x64 Example: cl /I"D:/Program Files/Java/jdk1.6.0_21/include" /I"D:/Program Files/java/jdk1.6.0_21/include/win32" /D:AMD64=1 /LD NativeInterfaceTest.c /FeNativeInterfaceTest.dll /link /machine:x64 Notice the quotes around the paths to the 'include" and 'include/win32' folders is required because I have spaces in my folder names ... 'Program Files'. You can include them if you have no spaces without problems, but they are mandatory if you have spaces when using a command prompt. This will generate serveral files, but it's the DLL we're interested in. This is what the System.loadLirbary() java method is looking for. 8) Congratuations! You're at the last step. Simply take the DLL Assembly and paste it at the following location: <path_of_NetBeansProjects_folder>/<project_name>/<module_name>/build/cluster/modules/lib/x64 Note that you'll probably have to create the "lib" and "x64" folders. Example: C:\Users\<user_name>\Documents\NetBeansProjects\<application_name>\<module_name>\build\cluster\modules\lib\x64\NativeInterfaceTest.dll Java code ... notice how we don't inlude the ".dll" file extension in the loadLibrary() call? System.loadLibrary( "/x64/NativeInterfaceTest" ); Now, in your Java code you can create a NativeInterfaceTest object and call the echoString() method and it will return the String value you typed in the NativeInterfaceTest.c source code file. Hopefully this will save you the brain damage I endured trying to figure all this out on my own. Good luck and happy coding!

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  • 26 Days: Countdown to Oracle OpenWorld 2012

    - by Michael Snow
    Welcome to our countdown to Oracle OpenWorld! Oracle OpenWorld 2012 is just around the corner. In less than 26 days, San Francisco will be invaded by an expected 50,000 people from all over the world. Here on the Oracle WebCenter team, we’ve all been working to help make the experience a great one for all our WebCenter customers. For a sneak peak  – we’ll be spending this week giving you a teaser of what to look forward to if you are joining us in San Francisco from September 30th through October 4th. We have Oracle WebCenter sessions covering all topics imaginable. Take a look and use the tools we provide to build out your schedule in advance and reserve your seats in your favorite sessions.  That gives you plenty of time to plan for your week with us in San Francisco. If unfortunately, your boss denied your request to attend - there are still some ways that you can join in the experience virtually On-Demand. This year - we are expanding even more up North of Market Street and will be taking over Union Square as well. Check out this map of San Francisco to get a sense of how much of a footprint Oracle OpenWorld has grown to this year. With so much to see and so many sessions to learn from - its no wonder that people get excited. Add to that a good mix of fun and all of the possible WebCenter sessions you could attend - you won't want to sleep at all to take full advantage of such an opportunity. We'll also have our annual WebCenter Customer Appreciation reception - stay tuned this week for some more info on registration to make sure you'll be able to join us. If you've been following the America's Cup at all and believe in EXTREME PERFORMANCE you'll definitely want to take a look at this video from last year's OpenWorld Keynote. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Important OpenWorld Links:  Attendee / Presenters Toolkit Oracle Schedule Builder WebCenter Sessions (listed in the catalog under Fusion Middleware as "Portals, Sites, Content, and Collaboration" ) Oracle Music Festival - AMAZING Line up!!  Oracle Customer Appreciation Night -LOOK HERE!! Oracle OpenWorld LIVE On-Demand Here are all the WebCenter sessions broken down by day for your viewing pleasure. Monday, October 1st CON8885 - Simplify CRM Engagement with Contextual Collaboration Are your sales teams disconnected and disengaged? Do you want a tool for easily connecting expertise across your organization and providing visibility into the complete sales process? Do you want a way to enhance and retain organization knowledge? Oracle Social Network is the answer. Attend this session to learn how to make CRM easy, effective, and efficient for use across virtual sales teams. Also learn how Oracle Social Network can drive sales force collaboration with natural conversations throughout the sales cycle, promote sales team productivity through purposeful social networking without the noise, and build cross-team knowledge by integrating conversations with CRM and other business applications. CON8268 - Oracle WebCenter Strategy: Engaging Your Customers. Empowering Your Business Oracle WebCenter is a user engagement platform for social business, connecting people and information. Attend this session to learn about the Oracle WebCenter strategy, and understand where Oracle is taking the platform to help companies engage customers, empower employees, and enable partners. Business success starts with ensuring that everyone is engaged with the right people and the right information and can access what they need through the channel of their choice—Web, mobile, or social. Are you giving customers, employees, and partners the best-possible experience? Come learn how you can! ¶ HOL10208 - Add Social Capabilities to Your Enterprise Applications Oracle Social Network enables you to add real-time collaboration capabilities into your enterprise applications, so that conversations can happen directly within your business systems. In this hands-on lab, you will try out the Oracle Social Network product to collaborate with other attendees, using real-time conversations with document sharing capabilities. Next you will embed social capabilities into a sample Web-based enterprise application, using embedded UI components. Experts will also write simple REST-based integrations, using the Oracle Social Network API to programmatically create social interactions. ¶ CON8893 - Improve Employee Productivity with Intuitive and Social Work Environments Social technologies have already transformed the ways customers, employees, partners, and suppliers communicate and stay informed. Forward-thinking organizations today need technologies and infrastructures to help them advance to the next level and integrate social activities with business applications to deliver a user experience that simplifies business processes and enterprise application engagement. Attend this session to hear from an innovative Oracle Social Network customer and learn how you can improve productivity with intuitive and social work environments and empower your employees with innovative social tools to enable contextual access to content and dynamic personalization of solutions. ¶ CON8270 - Oracle WebCenter Content Strategy and Vision Oracle WebCenter provides a strategic content infrastructure for managing documents, images, e-mails, and rich media files. With a single repository, organizations can address any content use case, such as accounts payable, HR onboarding, document management, compliance, records management, digital asset management, or Website management. In this session, learn about future plans for how Oracle WebCenter will address new use cases as well as new integrations with Oracle Fusion Middleware and Oracle Applications, leveraging your investments by making your users more productive and error-free. ¶ CON8269 - Oracle WebCenter Sites Strategy and Vision Oracle’s Web experience management solution, Oracle WebCenter Sites, enables organizations to use the online channel to drive customer acquisition and brand loyalty. It helps marketers and business users easily create and manage contextually relevant, social, interactive online experiences across multiple channels on a global scale. In this session, learn about future plans for how Oracle WebCenter Sites will provide you with the tools, capabilities, and integrations you need in order to continue to address your customers’ evolving requirements for engaging online experiences and keep moving your business forward. ¶ CON8896 - Living with SharePoint SharePoint is a popular platform, but it’s not always the best fit for Oracle customers. In this session, you’ll discover the technical and nontechnical limitations and pitfalls of SharePoint and learn about Oracle alternatives for collaboration, portals, enterprise and Web content management, social computing, and application integration. The presentation shows you how to integrate with SharePoint when business or IT requirements dictate and covers cloud-based (Office 365) and on-premises versions of SharePoint. Presented by a former Microsoft director of SharePoint product management and backed by independent customer research, this session will prepare you to answer the question “Why don’t we just use SharePoint for that?’ the next time it comes up in your organization. ¶ CON7843 - Content-Enabling Enterprise Processes with Oracle WebCenter Organizations today continually strive to automate business processes, reduce costs, and improve efficiency. Many business processes are content-intensive and unstructured, requiring ad hoc collaboration, and distributed in nature, requiring many approvals and generating huge volumes of paper. In this session, learn how Oracle and SYSTIME have partnered to help a customer content-enable its enterprise with Oracle WebCenter Content and Oracle WebCenter Imaging 11g and integrate them with Oracle Applications. ¶ CON6114 - Tape Robotics’ Newest Superhero: Now Fueled by Oracle Software For small, midsize, and rapidly growing businesses that want the most energy-efficient, scalable storage infrastructure to meet their rapidly growing data demands, Oracle’s most recent addition to its award-winning tape portfolio leverages several pieces of Oracle software. With Oracle Linux, Oracle WebLogic, and Oracle Fusion Middleware tools, the library achieves a higher level of usability than previous products while offering customers a familiar interface for management, plus ease of use. This session examines the competitive advantages of the tape library and how Oracle software raises customer satisfaction. Learn how the combination of Oracle engineered systems, Oracle Secure Backup, and Oracle’s StorageTek tape libraries provide end-to-end coverage of your data. ¶ CON9437 - Mobile Access Management With more than five billion mobile devices on the planet and an increasing number of users using their own devices to access corporate data and applications, securely extending identity management to mobile devices has become a hot topic. This session focuses on how to extend your existing identity management infrastructure and policies to securely and seamlessly enable mobile user access. CON7815 - Customer Experience Online in Cloud: Oracle WebCenter Sites, Oracle ATG Apps, Oracle Exalogic Oracle WebCenter Sites and Oracle’s ATG product line together can provide a compelling marketing and e-commerce experience. When you couple them with the extreme performance of Oracle Exalogic, you’ll see unmatched scalability that provides you with a true cloud-based solution. In this session, you’ll learn how running Oracle WebCenter Sites and ATG applications on Oracle Exalogic delivers both a private and a public cloud experience. Find out what it takes to get these systems working together and delivering engaging Web experiences. Even if you aren’t considering Oracle Exalogic today, the rich Web experience of Oracle WebCenter, paired with the depth of the ATG product line, can provide your business full support, from merchandising through sale completion. ¶ CON8271 - Oracle WebCenter Portal Strategy and Vision To innovate and keep a competitive edge, organizations need to leverage the power of agile and responsive Web applications. Oracle WebCenter Portal enables you to do just that, by delivering intuitive user experiences for enterprise applications to drive innovation with composite applications and mashups. Attend this session to learn firsthand from customers how Oracle WebCenter Portal extends the value of existing enterprise applications, business processes, and content; delivers a superior business user experience; and maximizes limited IT resources. ¶ CON8880 - The Connected Customer Experience Begins with the Online Channel There’s a lot of talk these days about how to connect the customer journey across various touchpoints—from Websites and e-commerce to call centers and in-store—to provide experiences that are more relevant and engaging and ultimately gain competitive edge. Doing it all at once isn’t a realistic objective, so where do you start? Come to this session, and hear about three steps you can take that can help you begin your journey toward delivering the connected customer experience. You’ll hear how Oracle now has an integrated digital marketing platform for your corporate Website, your e-commerce site, your self-service portal, and your marketing and loyalty campaigns, and you’ll learn what you can do today to begin executing on your customer experience initiatives. ¶ GEN11451 - General Session: Building Mobile Applications with Oracle Cloud With the prevalence of smart mobile devices, companies are facing an increased demand to provide access to data and applications from new channels. However, developing applications for mobile devices poses some unique challenges. Come to this session to learn how Oracle addresses these challenges, offering a simpler way to develop and deploy cross-device mobile applications. See how Oracle Cloud enables you to access applications, data, and services from mobile channels in an easier way.  CON8272 - Oracle Social Network Strategy and Vision One key way of increasing employee productivity is by bringing people, processes, and information together—providing new social capabilities to enable business users to quickly correspond and collaborate on business activities. Oracle WebCenter provides a user engagement platform with social and collaborative technologies to empower business users to focus on their key business processes, applications, and content in the context of their role and process. Attend this session to hear how the latest social capabilities in Oracle Social Network are enabling organizations to transform themselves into social businesses.  --- Tuesday, October 2nd HOL10194 - Enterprise Content Management Simplified: Oracle WebCenter Content’s Next-Generation UI Regardless of the nature of your business, unstructured content underpins many of its daily functions. Whether you are working with traditional presentations, spreadsheets, or text documents—or even with digital assets such as images and multimedia files—your content needs to be accessible and manageable in convenient and intuitive ways to make working with the content easier. Additionally, you need the ability to easily share documents with coworkers to facilitate a collaborative working environment. Come to this session to see how Oracle WebCenter Content’s next-generation user interface helps modern knowledge workers easily manage personal and enterprise documents in a collaborative environment.¶ CON8877 - Develop a Mobile Strategy with Oracle WebCenter: Engage Customers, Employees, and Partners Mobile technology has gone from nice-to-have to a cornerstone of user engagement. Mobile access enables users to have information available at their fingertips, enabling them to take action the moment they make a decision, interact in the moment of convenience, and take advantage of new service offerings in their preferred channels. All your employees have your mobile applications in their pocket; now what are you going to do? It is a critical step for companies to think through what their employees, customers, and partners really need on their devices. Attend this session to see how Oracle WebCenter enables you to better engage your customers, employees, and partners by providing a unified experience across multiple channels. ¶ CON9447 - Enabling Access for Hundreds of Millions of Users How do you grow your business by identifying, authenticating, authorizing, and federating users on the Web, leveraging social identity and the open source OAuth protocol? How do you scale your access management solution to support hundreds of millions of users? With social identity support out of the box, Oracle’s access management solution is also benchmarked for 250-million-user deployment according to real-world customer scenarios. In this session, you will learn about the social identity capability and the 250-million-user benchmark testing of Oracle Access Manager and Oracle Adaptive Access Manager running on Oracle Exalogic and Oracle Exadata. ¶ HOL10207 - Build an Intranet Portal with Oracle WebCenter In this hands-on lab, you’ll work with Oracle WebCenter Portal and Oracle WebCenter Content to build out an enterprise portal that maximizes the productivity of teams and individual contributors. Using browser-based tools, you’ll manage site resources such as page styles, templates, and navigation. You’ll edit content stored in Oracle WebCenter Content directly from your portal. You’ll also experience the latest features that promote collaboration, social networking, and personal productivity. ¶ CON2906 - Get Proactive: Best Practices for Maintaining Oracle Fusion Middleware You chose Oracle Fusion Middleware products to help your organization deliver superior business results. Now learn how to take full advantage of your software with all the great tools, resources, and product updates you’re entitled to through Oracle Support. In this session, Oracle product experts provide proven best practices to help you work more efficiently, plan and prepare for upgrades and patching more effectively, and manage risk. Topics include configuration management tools, remote diagnostics, My Oracle Support Community, and My Oracle Support Lifecycle Advisors. New users and Oracle Fusion Middleware experts alike are guaranteed to leave with fresh ideas and practical, easy-to-implement next steps. ¶ CON8878 - Oracle WebCenter’s Cloud Strategy: From Social and Platform Services to Mashups Cloud computing represents a paradigm shift in how we build applications, automate processes, collaborate, and share and in how we secure our enterprise. Additionally, as you adopt cloud-based services in your organization, it’s likely that you will still have many critical on-premises applications running. With these mixed environments, multiple user interfaces, different security, and multiple datasources and content sources, how do you start evolving your strategy to account for these challenges? Oracle WebCenter offers a complete array of technologies enabling you to solve these challenges and prepare you for the cloud. Attend this session to learn how you can use Oracle WebCenter in the cloud as well as create on-premises and cloud application mash-ups. ¶ CON8901 - Optimize Enterprise Business Processes with Oracle WebCenter and Oracle BPM Do you have business processes that span multiple applications? Are you grappling with how to have visibility across these business processes; how to manage content that is associated with these processes; and, most importantly, how to model and optimize these business processes? Attend this session to hear how Oracle WebCenter and Oracle Business Process Management provide a unique set of integrated solutions to provide a composite application dashboard across these business processes and offer a solution for content-centric business processes. ¶ CON8883 - Deliver Engaging Interfaces to Oracle Applications with Oracle WebCenter Critical business processes live within enterprise applications, and application users need to manage and execute these processes as effectively as possible. Oracle provides a comprehensive user engagement platform to increase user productivity and optimize overall processes within Oracle Applications—Oracle E-Business Suite and Oracle’s Siebel, PeopleSoft, and JD Edwards product families—and third-party applications. Attend this session to learn how you can integrate these applications with Oracle WebCenter to deliver composite application dashboards to your end users—whether they are your customers, partners, or employees—for enhanced usability and Web 2.0–enabled enterprise portals.¶ Wednesday, October 3rd CON8895 - Future-Ready Intranets: How Aramark Re-engineered the Application Landscape There are essential techniques and technologies you can use to deliver employee portals that garner higher productivity, improve business efficiency, and increase user engagement. Attend this session to learn how you can leverage Oracle WebCenter Portal as a user engagement platform for bringing together business process management, enterprise content management, and business intelligence into a highly relevant and integrated experience. Hear how Aramark has leveraged Oracle WebCenter Portal and Oracle WebCenter Content to deliver a unified workspace providing simpler navigation and processing, consolidation of tools, easy access to information, integrated search, and single sign-on. ¶ CON8886 - Content Consolidation: Save Money, Increase Efficiency, and Eliminate Silos Organizations are looking for ways to save money and be more efficient. With content in many different places, it’s difficult to know where to look for a document and whether the document is the most current version. With Oracle WebCenter, content can be consolidated into one best-of-breed repository that is secure, scalable, and integrated with your business processes and applications. Users can find the content they need, where they need it, and ensure that it is the right content. This session covers content challenges that affect your business; content consolidation that can lead to savings in storage and administration costs and can lower risks; and how companies are realizing savings. ¶ CON8911 - Improve Online Experiences for Customers and Partners with Self-Service Portals Are you able to provide your customers and partners an easy-to-use online self-service experience? Are you processing high-volume transactions and struggling with call center bottlenecks or back-end systems that won’t integrate, causing order delays and customer frustration? Are you looking to target content such as product and service offerings to your end users? This session shares approaches to providing targeted delivery as well as strategies and best practices for transforming your business by providing an intuitive user experience for your customers and partners. ¶ CON6156 - Top 10 Ways to Integrate Oracle WebCenter Content This session covers 10 common ways to integrate Oracle WebCenter Content with other enterprise applications and middleware. It discusses out-of-the-box modules that provide expanded features in Oracle WebCenter Content—such as enterprise search, SOA, and BPEL—as well as developer tools you can use to create custom integrations. The presentation also gives guidance on which integration option may work best in your environment. ¶ HOL10207 - Build an Intranet Portal with Oracle WebCenter In this hands-on lab, you’ll work with Oracle WebCenter Portal and Oracle WebCenter Content to build out an enterprise portal that maximizes the productivity of teams and individual contributors. Using browser-based tools, you’ll manage site resources such as page styles, templates, and navigation. You’ll edit content stored in Oracle WebCenter Content directly from your portal. You’ll also experience the latest features that promote collaboration, social networking, and personal productivity. ¶ CON7817 - Migration to Oracle WebCenter Imaging 11g Customers today continually strive to automate business processes, reduce costs, and improve efficiency. The accounts payable process—which is often distributed in nature, requires many approvals, and generates huge volumes of paper invoices—is automated by many customers. In this session, learn how Oracle and SYSTIME have partnered to help a customer migrate its existing Oracle Imaging and Process Management Release 7.6 to the latest Oracle WebCenter Imaging 11g and integrate it with Oracle’s JD Edwards family of products. ¶ CON8910 - How to Engage Customers Across Web, Mobile, and Social Channels Whether on desktops at the office, on tablets at home, or on mobile phones when on the go, today’s customers are always connected. To engage today’s customers, you need to make the online customer experience connected and consistent across a host of devices and multiple channels, including Web, mobile, and social networks. Managing this multichannel environment can result in lots of headaches without the right tools. Attend this session to learn how Oracle WebCenter Sites solves the challenge of multichannel customer engagement. ¶ HOL10206 - Oracle WebCenter Sites 11g: Transforming the Content Contributor Experience Oracle WebCenter Sites 11g makes it easy for marketers and business users to contribute to and manage Websites with the new visual, contextual, and intuitive Web authoring interface. In this hands-on lab, you will create and manage content for a sports-themed Website, using many of the new and enhanced features of the 11g release. ¶ CON8900 - Building Next-Generation Portals: An Interactive Customer Panel Discussion Social and collaborative technologies have changed how people interact, learn, and collaborate, and providing a modern, social Web presence is imperative to remain competitive in today’s market. Can your business benefit from a more collaborative and interactive portal environment for employees, customers, and partners? Attend this session to hear from Oracle WebCenter Portal customers as they share their strategies and best practices for providing users with a modern experience that adapts to their needs and includes personalized access to content in context. The panel also addresses how customers have benefited from creating next-generation portals by migrating from older portal technologies to Oracle WebCenter Portal. ¶ CON9625 - Taking Control of Oracle WebCenter Security Organizations are increasingly looking to extend their Oracle WebCenter portal for social business, to serve external users and provide seamless access to the right information. In particular, many organizations are extending Oracle WebCenter in a business-to-business scenario requiring secure identification and authorization of business partners and their users. This session focuses on how customers are leveraging, securing, and providing access control to Oracle WebCenter portal and mobile solutions. You will learn best practices and hear real-world examples of how to provide flexible and granular access control for Oracle WebCenter deployments, using Oracle Platform Security Services and Oracle Access Management Suite product offerings. ¶ CON8891 - Extending Social into Enterprise Applications and Business Processes Oracle Social Network is an extensible social platform that enables contextual collaboration within enterprise applications and business processes, providing relevant data from across various enterprise systems in one place. Attend this session to see how an Oracle Social Network customer is integrating multiple applications—such as CRM, HCM, and business processes—into Oracle Social Network and Oracle WebCenter to enable individuals and teams to solve complex cross-organizational business problems more effectively by utilizing the social enterprise. ¶ Thursday, October 4th CON8899 - Becoming a Social Business: Stories from the Front Lines of Change What does it really mean to be a social business? How can you change our organization to embrace social approaches? What pitfalls do you need to avoid? In this lively panel discussion, customer and industry thought leaders in social business explore these topics and more as they share their stories of the good, the bad, and the ugly that can happen when embracing social methods and technologies to improve business success. Using moderated questions and open Q&A from the audience, the panel discusses vital topics such as the critical factors for success, the major issues to avoid, how to gain senior executive support for social efforts, how to handle undesired behavior, and how to measure business impact. It takes a thought-provoking look at becoming a social business from the inside. ¶ CON6851 - Oracle WebCenter and Oracle Business Intelligence Enterprise Edition to Create Vendor Portals Large manufacturers of grocery items routinely find themselves depending on the inventory management expertise of their wholesalers and distributors. Inventory costs can be managed more efficiently by the manufacturers if they have better insight into the inventory levels of items carried by their distributors. This creates a unique opportunity for distributors and wholesalers to leverage this knowledge into a revenue-generating subscription service. Oracle Business Intelligence Enterprise Edition and Oracle WebCenter Portal play a key part in enabling creation of business-managed business intelligence portals for vendors. This session discusses one customer that implemented this by leveraging Oracle WebCenter and Oracle Business Intelligence Enterprise Edition. ¶ CON8879 - Provide a Personalized and Consistent Customer Experience in Your Websites and Portals Your customers engage with your company online in different ways throughout their journey—from prospecting by acquiring information on your corporate Website to transacting through self-service applications on your customer portal—and then the cycle begins again when they look for new products and services. Ensuring that the customer experience is consistent and personalized across online properties—from branding and content to interactions and transactions—can be a daunting task. Oracle WebCenter enables you to speak and interact with your customers with one voice across your Websites and portals by providing an integrated platform for delivery of self-service and engagement that unifies and personalizes the online experience. Learn more in this session. ¶ CON8898 - Land Mines, Potholes, and Dirt Roads: Navigating the Way to ECM Nirvana Ten years ago, people were predicting that by this time in history, we’d be some kind of utopian paperless society. As we all know, we’re not there yet, but are we getting closer? What is keeping companies from driving down the road to enterprise content management bliss? Most people understand that using ECM as a central platform enables organizations to expedite document-centric processes, but most business processes in organizations are still heavily paper-based. Many of these processes could be automated and improved with an ECM platform infrastructure. In this panel discussion, you’ll hear from Oracle WebCenter customers that have already solved some of these challenges as they share their strategies for success and roads to avoid along your journey. ¶ CON8908 - Oracle WebCenter Portal: Creating and Using Content Presenter Templates Oracle WebCenter Portal applications use task flows to display and integrate content stored in the Oracle WebCenter Content server. Among the most flexible task flows is Content Presenter, which renders various types of content on an Oracle WebCenter Portal page. Although Oracle WebCenter Portal comes with a set of predefined Content Presenter templates, developers can create their own templates for specific rendering needs. This session shows the lifecycle of developing Content Presenter task flows, including how to create, package, import, modify at runtime, and use such templates. In addition to simple examples with Oracle Application Development Framework (Oracle ADF) UI elements to render the content, it shows how to use other UI technologies, CSS files, and JavaScript libraries. ¶ CON8897 - Using Web Experience Management to Drive Online Marketing Success Every year, the online channel becomes more imperative for driving organizational top-line revenue, but for many companies, mastering how to best market their products and services in a fast-evolving online world with high customer expectations for personalized experiences can be a complex proposition. Come to this panel discussion, and hear directly from online marketers how they are succeeding today by using Web experience management to drive marketing success, using capabilities such as targeting and optimization, user-generated content, mobile site publishing, and site visitor personalization to deliver engaging online experiences. ¶ CON8892 - Oracle’s Journey to Social Business Social business is a revolution, one that is causing rapidly accelerating change in how companies and customers engage with one another and how employees work together. Oracle’s goal in becoming a social business is to create a socially connected organization in which working collaboratively across geographical locations, lines of business, and management chains is second nature, enabling innovative solutions to business challenges. We can achieve this by connecting the right people, finding the right content, communicating with the right people, collaborating at the right time, and building the right communities in the right context—all ready in the CLOUD. Attend this session to see how Oracle is transforming itself into a social business. ¶  ------------ If you've read all the way to the end here - we are REALLY looking forward to seeing you in San Francisco.

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  • SQLAuthority News – TechEd India – April 12-14, 2010 Bangalore – An Unforgettable Experience – An Op

    - by pinaldave
    TechEd India was one of the largest Technology events in India led by Microsoft. This event was attended by more than 3,000 technology enthusiasts, making it one of the most well-organized events of the year. Though I attempted to attend almost all the technology events here, I have not seen any bigger or better event in Indian subcontinents other than this. There are 21 Technical Tracks at Tech·Ed India 2010 that span more than 745 learning opportunities. I was fortunate enough to be a part of this whole event as a speaker and a delegate, as well. TechEd India Speaker Badge and A Token of Lifetime Hotel Selection I presented three different sessions at TechEd India and was also a part of panel discussion. (The details of the sessions are given at the end of this blog post.) Due to extensive traveling, I stay away from my family occasionally. For this reason, I took my wife – Nupur and daughter Shaivi (8 months old) to the event along with me. We stayed at the same hotel where the event was organized so as to maximize my time bonding with my family and to have more time in networking with technology community, at the same time. The hotel Lalit Ashok is the largest and most luxurious venue one can find in Bangalore, located in the middle of the city. The cost of the hotel was a bit pricey, but looking at all the advantages, I had decided to ask for a booking there. Hotel Lalit Ashok Nupur Dave and Shaivi Dave Arrival Day – DAY 0 – April 11, 2010 I reached the event a day earlier, and that was one wise decision for I was able to relax a bit and go over my presentation for the next day’s course. I am a kind of person who likes to get everything ready ahead of time. I was also able to enjoy a pleasant evening with several Microsoft employees and my family friends. I even checked out the location where I would be doing presentations the next day. I was fortunate enough to meet Bijoy Singhal from Microsoft who helped me out with a few of the logistics issues that occured the day before. I was not aware of the fact that the very next day he was going to be “The Man” of the TechEd 2010 event. Vinod Kumar from Microsoft was really very kind as he talked to me regarding my subsequent session. He gave me some suggestions which were really helpful that I was able to incorporate them during my presentation. Finally, I was able to meet Abhishek Kant from Microsoft; his valuable suggestions and unlimited passion have inspired many people like me to work with the Community. Pradipta from Microsoft was also around, being extremely busy with logistics; however, in those busy times, he did find some good spare time to have a chat with me and the other Community leaders. I also met Harish Ranganathan and Sachin Rathi, both from Microsoft. It was so interesting to listen to both of them talking about SharePoint. I just have no words to express my overwhelmed spirit because of all these passionate young guys - Pradipta,Vinod, Bijoy, Harish, Sachin and Ahishek (of course!). Map of TechEd India 2010 Event Day 1 – April 12, 2010 From morning until night time, today was truly a very busy day for me. I had two presentations and one panel discussion for the day. Needless to say, I had a few meetings to attend as well. The day started with a keynote from S. Somaseger where he announced the launch of Visual Studio 2010. The keynote area was really eye-catching because of the very large, bigger-than- life uniform screen. This was truly one to show. The title music of the keynote was very interesting and it featured Bijoy Singhal as the model. It was interesting to talk to him afterwards, when we laughed at jokes together about his modeling assignment. TechEd India Keynote Opening Featuring Bijoy TechEd India 2010 Keynote – S. Somasegar Time: 11:15pm – 11:45pm Session 1: True Lies of SQL Server – SQL Myth Buster Following the excellent keynote, I had my very first session on the subject of SQL Server Myth Buster. At first, I was a bit nervous as right after the keynote, for this was my very first session and during my presentation I saw lots of Microsoft Product Team members. Well, it really went well and I had a really good discussion with attendees of the session. I felt that a well begin was half-done and my confidence was regained. Right after the session, I met a few of my Community friends and had meaningful discussions with them on many subjects. The abstract of the session is as follows: In this 30-minute demo session, I am going to briefly demonstrate few SQL Server Myths and their resolutions as I back them up with some demo. This demo presentation is a must-attend for all developers and administrators who would come to the event. This is going to be a very quick yet fun session. Pinal Presenting session at TechEd India 2010 Time: 1:00 PM – 2:00 PM Lunch with Somasegar After the session I went to see my daughter, and then I headed right away to the lunch with S. Somasegar – the keynote speaker and senior vice president of the Developer Division at Microsoft. I really thank to Abhishek who made it possible for us. Because of his efforts, all the MVPs had the opportunity to meet such a legendary person and had to talk with them on Microsoft Technology. Though Somasegar is currently holding such a high position in Microsoft, he is very polite and a real gentleman, and how I wish that everybody in industry is like him. Believe me, if you spread love and kindness, then that is what you will receive back. As soon as lunch time was over, I ran to the session hall as my second presentation was about to start. Time: 2:30pm – 3:30pm Session 2: Master Data Services in Microsoft SQL Server 2008 R2 Business Intelligence is a subject which was widely talked about at TechEd. Everybody was interested in this subject, and I did not excuse myself from this great concept as well. I consider myself fortunate as I was presenting on the subject of Master Data Services at TechEd. When I had initially learned this subject, I had a bit of confusion about the usage of this tool. Later on, I decided that I would tackle about how we all developers and DBAs are not able to understand something so simple such as this, and even worst, creating confusion about the technology. During system designing, it is very important to have a reference material or master lookup tables. Well, I talked about the same subject and presented the session keeping that as my center talk. The session went very well and I received lots of interesting questions. I got many compliments for talking about this subject on the real-life scenario. I really thank Rushabh Mehta (CEO, Solid Quality Mentors India) for his supportive suggestions that helped me prepare the slide deck, as well as the subject. Pinal Presenting session at TechEd India 2010 The abstract of the session is as follows: SQL Server Master Data Services will ship with SQL Server 2008 R2 and will improve Microsoft’s platform appeal. This session provides an in-depth demonstration of MDS features and highlights important usage scenarios. Master Data Services enables consistent decision-making process by allowing you to create, manage and propagate changes from a single master view of your business entities. Also, MDS – Master Data-hub which is a vital component, helps ensure the consistency of reporting across systems and deliver faster and more accurate results across the enterprise. We will talk about establishing the basis for a centralized approach to defining, deploying, and managing master data in the enterprise. Pinal Presenting session at TechEd India 2010 The day was still not over for me. I had ran into several friends but we were not able keep our enthusiasm under control about all the rumors saying that SQL Server 2008 R2 was about to be launched tomorrow in the keynote. I then ran to my third and final technical event for the day- a panel discussion with the top technologies of India. Time: 5:00pm – 6:00pm Panel Discussion: Harness the power of Web – SEO and Technical Blogging As I have delivered two technical sessions by this time, I was a bit tired but  not less enthusiastic when I had to talk about Blog and Technology. We discussed many different topics there. I told them that the most important aspect for any blog is its content. We discussed in depth the issues with plagiarism and how to avoid it. Another topic of discussion was how we technology bloggers can create awareness in the Community about what the right kind of blogging is and what morally and technically wrong acts are. A couple of questions were raised about what type of liberty a person can have in terms of writing blogs. Well, it was generically agreed that a blog is mainly a representation of our ideas and thoughts; it should not be governed by external entities. As long as one is writing what they really want to say, but not providing incorrect information or not practicing plagiarism, a blogger should be allowed to express himself. This panel discussion was supposed to be over in an hour, but the interest of the participants was remarkable and so it was extended for 30 minutes more. Finally, we decided to bring to a close the discussion and agreed that we will continue the topic next year. TechEd India Panel Discussion on Web, Technology and SEO Surprisingly, the day was just beginning after doing all of these. By this time, I have almost met all the MVP who arrived at the event, as well as many Microsoft employees. There were lots of Community folks present, too. I decided that I would go to meet several friends from the Community and continue to communicate with me on SQLAuthority.com. I also met Abhishek Baxi and had a good talk with him regarding Win Mobile and Twitter. He also took a very quick video of me wherein I spoke in my mother’s tongue, Gujarati. It was funny that I talked in Gujarati almost all the day, but when I was talking in the interview I could not find the right Gujarati words to speak. I think we all think in English when we think about Technology, so as to address universality. After meeting them, I headed towards the Speakers’ Dinner. Time: 8:00 PM – onwards Speakers Dinner The Speakers’ dinner was indeed a wonderful opportunity for all the speakers to get together and relax. We talked so many different things, from XBOX to Hindi Movies, and from SQL to Samosas. I just could not express how much fun I had. After a long evening, when I returned tmy room and met Shaivi, I just felt instantly relaxed. Kids are really gifts from God. Today was a really long but exciting day. So many things happened in just one day: Visual Studio Lanch, lunch with Somasegar, 2 technical sessions, 1 panel discussion, community leaders meeting, speakers dinner and, last but not leas,t playing with my child! A perfect day! Day 2 – April 13, 2010 Today started with a bang with the excellent keynote by Kamal Hathi who launched SQL Server 2008 R2 in India and demonstrated the power of PowerPivot to all of us. 101 Million Rows in Excel brought lots of applause from the audience. Kamal Hathi Presenting Keynote at TechEd India 2010 The day was a bit easier one for me. I had no sessions today and no events planned. I had a few meetings planned for the second day of the event. I sat in the speaker’s lounge for half a day and met many people there. I attended nearly 9 different meetings today. The subjects of the meetings were very different. Here is a list of the topics of the Community-related meetings: SQL PASS and its involvement in India and subcontinents How to start community blogging Forums and developing aptitude towards technology Ahmedabad/Gandhinagar User Groups and their developments SharePoint and SQL Business Meeting – a client meeting Business Meeting – a potential performance tuning project Business Meeting – Solid Quality Mentors (SolidQ) And family friends Pinal Dave at TechEd India The day passed by so quickly during this meeting. In the evening, I headed to Partners Expo with friends and checked out few of the booths. I really wanted to talk about some of the products, but due to the freebies there was so much crowd that I finally decided to just take the contact details of the partner. I will now start sending them with my queries and, hopefully, I will have my questions answered. Nupur and Shaivi had also one meeting to attend; it was with our family friend Vijay Raj. Vijay is also a person who loves Technology and loves it more than anybody. I see him growing and learning every day, but still remaining as a ‘human’. I believe that if someone acquires as much knowledge as him, that person will become either a computer or cyborg. Here, Vijay is still a kind gentleman and is able to stay as our close family friend. Shaivi was really happy to play with Uncle Vijay. Pinal Dave and Vijay Raj Renuka Prasad, a Microsoft MVP, impressed me with his passion and knowledge of SQL. Every time he gives me credit for his success, I believe that he is very humble. He has way more certifications than me and has worked many more years with SQL compared to me. He is an excellent photographer as well. Most of the photos in this blog post have been taken by him. I told him if ever he wants to do a part time job, he can do the photography very well. Pinal Dave and Renuka Prasad I also met L Srividya from Microsoft, whom I was looking forward to meet. She is a bundle of knowledge that everyone would surely learn a lot from her. I was able to get a few minutes from her and well, I felt confident. She enlightened me with SQL Server BI concepts, domain management and SQL Server security and few other interesting details. I also had a wonderful time talking about SharePoint with fellow Solid Quality Mentor Joy Rathnayake. He is very passionate about SharePoint but when you talk .NET and SQL with him, he is still overwhelmingly knowledgeable. In fact, while talking to him, I figured out that the recent training he delivered was on SQL Server 2008 R2. I told him a joke that it hurts my ego as he is more popular now in SQL training and consulting than me. I am sure all of you agree that working with good people is a gift from God. I am fortunate enough to work with the best of the best Industry experts. It was a great pleasure to hang out with my Community friends – Ahswin Kini, HimaBindu Vejella, Vasudev G, Suprotim Agrawal, Dhananjay, Vikram Pendse, Mahesh Dhola, Mahesh Mitkari,  Manu Zacharia, Shobhan, Hardik Shah, Ashish Mohta, Manan, Subodh Sohani and Sanjay Shetty (of course!) .  (Please let me know if I have met you at the event and forgot your name to list here). Time: 8:00 PM – onwards Community Leaders Dinner After lots of meetings, I headed towards the Community Leaders dinner meeting and met almost all the folks I met in morning. The discussion was almost the same but the real good thing was that we were enjoying it. The food was really good. Nupur was invited in the event, but Shaivi could not come. When Nupur tried to enter the event, she was stopped as Shaivi did not have the pass to enter the dinner. Nupur expressed that Shaivi is only 8 months old and does not eat outside food as well and could not stay by herself at this age, but the door keeper did not agree and asked that without the entry details Shaivi could not go in, but Nupur could. Nupur called me on phone and asked me to help her out. By the time, I was outside; the organizer of the event reached to the door and happily approved Shaivi to join the party. Once in the party, Shaivi had lots of fun meeting so many people. Shaivi Dave and Abhishek Kant Dean Guida (Infragistics President and CEO) and Pinal Dave (SQLAuthority.com) Day 3 – April 14, 2010 Though, it was last day, I was very much excited today as I was about to present my very favorite session. Query Optimization and Performance Tuning is my domain expertise and I make my leaving by consulting and training the same. Today’s session was on the same subject and as an additional twist, another subject about Spatial Database was presented. I was always intrigued with Spatial Database and I have enjoyed learning about it; however, I have never thought about Spatial Indexing before it was decided that I will do this session. I really thank Solid Quality Mentor Dr. Greg Low for his assistance in helping me prepare the slide deck and also review the content. Furthermore, today was really what I call my ‘learning day’ . So far I had not attended any session in TechEd and I felt a bit down for that. Everybody spends their valuable time & money to learn something new and exciting in TechEd and I had not attended a single session at the moment thinking that it was already last day of the event. I did have a plan for the day and I attended two technical sessions before my session of spatial database. I attended 2 sessions of Vinod Kumar. Vinod is a natural storyteller and there was no doubt that his sessions would be jam-packed. People attended his sessions simply because Vinod is syhe speaker. He did not have a single time disappointed audience; he is truly a good speaker. He knows his stuff very well. I personally do not think that in India he can be compared to anyone for SQL. Time: 12:30pm-1:30pm SQL Server Query Optimization, Execution and Debugging Query Performance I really had a fun time attending this session. Vinod made this session very interactive. The entire audience really got into the presentation and started participating in the event. Vinod was presenting a small problem with Query Tuning, which any developer would have encountered and solved with their help in such a fashion that a developer feels he or she have already resolved it. In one question, I was the only one who was ready to answer and Vinod told me in a light tone that I am now allowed to answer it! The audience really found it very amusing. There was a huge crowd around Vinod after the session. Vinod – A master storyteller! Time: 3:45pm-4:45pm Data Recovery / consistency with CheckDB This session was much heavier than the earlier one, and I must say this is my most favorite session I EVER attended in India. In this TechEd I have only attended two sessions, but in my career, I have attended numerous technical sessions not only in India, but all over the world. This session had taken my breath away. One by one, Vinod took the different databases, and started to corrupt them in different ways. Each database has some unique ways to get corrupted. Once that was done, Vinod started to show the DBCC CEHCKDB and demonstrated how it can solve your problem. He finally fixed all the databases with this single tool. I do have a good knowledge of this subject, but let me honestly admit that I have learned a lot from this session. I enjoyed and cheered during this session along with other attendees. I had total satisfaction that, just like everyone, I took advantage of the event and learned something. I am now TECHnically EDucated. Pinal Dave and Vinod Kumar After two very interactive and informative SQL Sessions from Vinod Kumar, the next turn me presenting on Spatial Database and Indexing. I got once again nervous but Vinod told me to stay natural and do my presentation. Well, once I got a huge stage with a total of four projectors and a large crowd, I felt better. Time: 5:00pm-6:00pm Session 3: Developing with SQL Server Spatial and Deep Dive into Spatial Indexing Pinal Presenting session at TechEd India 2010 Pinal Presenting session at TechEd India 2010 I kicked off this session with Michael J Swart‘s beautiful spatial image. This session was the last one for the day but, to my surprise, I had more than 200+ attendees. Slowly, the rain was starting outside and I was worried that the hall would not be full; despite this, there was not a single seat available in the first five minutes of the session. Thanks to all of you for attending my presentation. I had demonstrated the map of world (and India) and quickly explained what  Geographic and Geometry data types in Spatial Database are. This session had interesting story of Indexing and Comparison, as well as how different traditional indexes are from spatial indexing. Pinal Presenting session at TechEd India 2010 Due to the heavy rain during this event, the power went off for about 22 minutes (just an accident – nobodies fault). During these minutes, there were no audio, no video and no light. I continued to address the mass of 200+ people without any audio device and PowerPoint. I must thank the audience because not a single person left from the session. They all stayed in their place, some moved closure to listen to me properly. I noticed that the curiosity and eagerness to learn new things was at the peak even though it was the very last session of the TechEd. Everybody wanted get the maximum knowledge out of this whole event. I was touched by the support from audience. They listened and participated in my session even without any kinds of technology (no ppt, no mike, no AC, nothing). During these 22 minutes, I had completed my theory verbally. Pinal Presenting session at TechEd India 2010 After a while, we got the projector back online and we continued with some exciting demos. Many thanks to Microsoft people who worked energetically in background to get the backup power for project up. I had a very interesting demo wherein I overlaid Bangalore and Hyderabad on the India Map and find their aerial distance between them. After finding the aerial distance, we browsed online and found that SQL Server estimates the exact aerial distance between these two cities, as compared to the factual distance. There was a huge applause from the crowd on the subject that SQL Server takes into the count of the curvature of the earth and finds the precise distances based on details. During the process of finding the distance, I demonstrated a few examples of the indexes where I expressed how one can use those indexes to find these distances and how they can improve the performance of similar query. I also demonstrated few examples wherein we were able to see in which data type the Index is most useful. We finished the demos with a few more internal stuff. Pinal Presenting session at TechEd India 2010 Despite all issues, I was mostly satisfied with my presentation. I think it was the best session I have ever presented at any conference. There was no help from Technology for a while, but I still got lots of appreciation at the end. When we ended the session, the applause from the audience was so loud that for a moment, the rain was not audible. I was truly moved by the dedication of the Technology enthusiasts. Pinal Dave After Presenting session at TechEd India 2010 The abstract of the session is as follows: The Microsoft SQL Server 2008 delivers new spatial data types that enable you to consume, use, and extend location-based data through spatial-enabled applications. Attend this session to learn how to use spatial functionality in next version of SQL Server to build and optimize spatial queries. This session outlines the new geography data type to store geodetic spatial data and perform operations on it, use the new geometry data type to store planar spatial data and perform operations on it, take advantage of new spatial indexes for high performance queries, use the new spatial results tab to quickly and easily view spatial query results directly from within Management Studio, extend spatial data capabilities by building or integrating location-enabled applications through support for spatial standards and specifications and much more. Time: 8:00 PM – onwards Dinner by Sponsors After the lively session during the day, there was another dinner party courtesy of one of the sponsors of TechEd. All the MVPs and several Community leaders were present at the dinner. I would like to express my gratitude to Abhishek Kant for organizing this wonderful event for us. It was a blast and really relaxing in all angles. We all stayed there for a long time and talked about our sweet and unforgettable memories of the event. Pinal Dave and Bijoy Singhal It was really one wonderful event. After writing this much, I say that I have no words to express about how much I enjoyed TechEd. However, it is true that I shared with you only 1% of the total activities I have done at the event. There were so many people I have met, yet were not mentioned here although I wanted to write their names here, too . Anyway, I have learned so many things and up until now, I am not able to get over all the fun I had in this event. Pinal Dave at TechEd India 2010 The Next Days – April 15, 2010 – till today I am still not able to get my mind out of the whole experience I had at TechEd India 2010. It was like a whole Microsoft Family working together to celebrate a happy occasion. TechEd India – Truly An Unforgettable Experience! Reference : Pinal Dave (http://blog.SQLAuthority.com) Filed under: About Me, MVP, Pinal Dave, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Author Visit, SQLAuthority News, SQLServer, T SQL, Technology Tagged: TechEd, TechEdIn

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  • SQLAuthority News – TechEd India – April 12-14, 2010 Bangalore – An Unforgettable Experience – An Op

    - by pinaldave
    TechEd India was one of the largest Technology events in India led by Microsoft. This event was attended by more than 3,000 technology enthusiasts, making it one of the most well-organized events of the year. Though I attempted to attend almost all the technology events here, I have not seen any bigger or better event in Indian subcontinents other than this. There are 21 Technical Tracks at Tech·Ed India 2010 that span more than 745 learning opportunities. I was fortunate enough to be a part of this whole event as a speaker and a delegate, as well. TechEd India Speaker Badge and A Token of Lifetime Hotel Selection I presented three different sessions at TechEd India and was also a part of panel discussion. (The details of the sessions are given at the end of this blog post.) Due to extensive traveling, I stay away from my family occasionally. For this reason, I took my wife – Nupur and daughter Shaivi (8 months old) to the event along with me. We stayed at the same hotel where the event was organized so as to maximize my time bonding with my family and to have more time in networking with technology community, at the same time. The hotel Lalit Ashok is the largest and most luxurious venue one can find in Bangalore, located in the middle of the city. The cost of the hotel was a bit pricey, but looking at all the advantages, I had decided to ask for a booking there. Hotel Lalit Ashok Nupur Dave and Shaivi Dave Arrival Day – DAY 0 – April 11, 2010 I reached the event a day earlier, and that was one wise decision for I was able to relax a bit and go over my presentation for the next day’s course. I am a kind of person who likes to get everything ready ahead of time. I was also able to enjoy a pleasant evening with several Microsoft employees and my family friends. I even checked out the location where I would be doing presentations the next day. I was fortunate enough to meet Bijoy Singhal from Microsoft who helped me out with a few of the logistics issues that occured the day before. I was not aware of the fact that the very next day he was going to be “The Man” of the TechEd 2010 event. Vinod Kumar from Microsoft was really very kind as he talked to me regarding my subsequent session. He gave me some suggestions which were really helpful that I was able to incorporate them during my presentation. Finally, I was able to meet Abhishek Kant from Microsoft; his valuable suggestions and unlimited passion have inspired many people like me to work with the Community. Pradipta from Microsoft was also around, being extremely busy with logistics; however, in those busy times, he did find some good spare time to have a chat with me and the other Community leaders. I also met Harish Ranganathan and Sachin Rathi, both from Microsoft. It was so interesting to listen to both of them talking about SharePoint. I just have no words to express my overwhelmed spirit because of all these passionate young guys - Pradipta,Vinod, Bijoy, Harish, Sachin and Ahishek (of course!). Map of TechEd India 2010 Event Day 1 – April 12, 2010 From morning until night time, today was truly a very busy day for me. I had two presentations and one panel discussion for the day. Needless to say, I had a few meetings to attend as well. The day started with a keynote from S. Somaseger where he announced the launch of Visual Studio 2010. The keynote area was really eye-catching because of the very large, bigger-than- life uniform screen. This was truly one to show. The title music of the keynote was very interesting and it featured Bijoy Singhal as the model. It was interesting to talk to him afterwards, when we laughed at jokes together about his modeling assignment. TechEd India Keynote Opening Featuring Bijoy TechEd India 2010 Keynote – S. Somasegar Time: 11:15pm – 11:45pm Session 1: True Lies of SQL Server – SQL Myth Buster Following the excellent keynote, I had my very first session on the subject of SQL Server Myth Buster. At first, I was a bit nervous as right after the keynote, for this was my very first session and during my presentation I saw lots of Microsoft Product Team members. Well, it really went well and I had a really good discussion with attendees of the session. I felt that a well begin was half-done and my confidence was regained. Right after the session, I met a few of my Community friends and had meaningful discussions with them on many subjects. The abstract of the session is as follows: In this 30-minute demo session, I am going to briefly demonstrate few SQL Server Myths and their resolutions as I back them up with some demo. This demo presentation is a must-attend for all developers and administrators who would come to the event. This is going to be a very quick yet fun session. Pinal Presenting session at TechEd India 2010 Time: 1:00 PM – 2:00 PM Lunch with Somasegar After the session I went to see my daughter, and then I headed right away to the lunch with S. Somasegar – the keynote speaker and senior vice president of the Developer Division at Microsoft. I really thank to Abhishek who made it possible for us. Because of his efforts, all the MVPs had the opportunity to meet such a legendary person and had to talk with them on Microsoft Technology. Though Somasegar is currently holding such a high position in Microsoft, he is very polite and a real gentleman, and how I wish that everybody in industry is like him. Believe me, if you spread love and kindness, then that is what you will receive back. As soon as lunch time was over, I ran to the session hall as my second presentation was about to start. Time: 2:30pm – 3:30pm Session 2: Master Data Services in Microsoft SQL Server 2008 R2 Business Intelligence is a subject which was widely talked about at TechEd. Everybody was interested in this subject, and I did not excuse myself from this great concept as well. I consider myself fortunate as I was presenting on the subject of Master Data Services at TechEd. When I had initially learned this subject, I had a bit of confusion about the usage of this tool. Later on, I decided that I would tackle about how we all developers and DBAs are not able to understand something so simple such as this, and even worst, creating confusion about the technology. During system designing, it is very important to have a reference material or master lookup tables. Well, I talked about the same subject and presented the session keeping that as my center talk. The session went very well and I received lots of interesting questions. I got many compliments for talking about this subject on the real-life scenario. I really thank Rushabh Mehta (CEO, Solid Quality Mentors India) for his supportive suggestions that helped me prepare the slide deck, as well as the subject. Pinal Presenting session at TechEd India 2010 The abstract of the session is as follows: SQL Server Master Data Services will ship with SQL Server 2008 R2 and will improve Microsoft’s platform appeal. This session provides an in-depth demonstration of MDS features and highlights important usage scenarios. Master Data Services enables consistent decision-making process by allowing you to create, manage and propagate changes from a single master view of your business entities. Also, MDS – Master Data-hub which is a vital component, helps ensure the consistency of reporting across systems and deliver faster and more accurate results across the enterprise. We will talk about establishing the basis for a centralized approach to defining, deploying, and managing master data in the enterprise. Pinal Presenting session at TechEd India 2010 The day was still not over for me. I had ran into several friends but we were not able keep our enthusiasm under control about all the rumors saying that SQL Server 2008 R2 was about to be launched tomorrow in the keynote. I then ran to my third and final technical event for the day- a panel discussion with the top technologies of India. Time: 5:00pm – 6:00pm Panel Discussion: Harness the power of Web – SEO and Technical Blogging As I have delivered two technical sessions by this time, I was a bit tired but  not less enthusiastic when I had to talk about Blog and Technology. We discussed many different topics there. I told them that the most important aspect for any blog is its content. We discussed in depth the issues with plagiarism and how to avoid it. Another topic of discussion was how we technology bloggers can create awareness in the Community about what the right kind of blogging is and what morally and technically wrong acts are. A couple of questions were raised about what type of liberty a person can have in terms of writing blogs. Well, it was generically agreed that a blog is mainly a representation of our ideas and thoughts; it should not be governed by external entities. As long as one is writing what they really want to say, but not providing incorrect information or not practicing plagiarism, a blogger should be allowed to express himself. This panel discussion was supposed to be over in an hour, but the interest of the participants was remarkable and so it was extended for 30 minutes more. Finally, we decided to bring to a close the discussion and agreed that we will continue the topic next year. TechEd India Panel Discussion on Web, Technology and SEO Surprisingly, the day was just beginning after doing all of these. By this time, I have almost met all the MVP who arrived at the event, as well as many Microsoft employees. There were lots of Community folks present, too. I decided that I would go to meet several friends from the Community and continue to communicate with me on SQLAuthority.com. I also met Abhishek Baxi and had a good talk with him regarding Win Mobile and Twitter. He also took a very quick video of me wherein I spoke in my mother’s tongue, Gujarati. It was funny that I talked in Gujarati almost all the day, but when I was talking in the interview I could not find the right Gujarati words to speak. I think we all think in English when we think about Technology, so as to address universality. After meeting them, I headed towards the Speakers’ Dinner. Time: 8:00 PM – onwards Speakers Dinner The Speakers’ dinner was indeed a wonderful opportunity for all the speakers to get together and relax. We talked so many different things, from XBOX to Hindi Movies, and from SQL to Samosas. I just could not express how much fun I had. After a long evening, when I returned tmy room and met Shaivi, I just felt instantly relaxed. Kids are really gifts from God. Today was a really long but exciting day. So many things happened in just one day: Visual Studio Lanch, lunch with Somasegar, 2 technical sessions, 1 panel discussion, community leaders meeting, speakers dinner and, last but not leas,t playing with my child! A perfect day! Day 2 – April 13, 2010 Today started with a bang with the excellent keynote by Kamal Hathi who launched SQL Server 2008 R2 in India and demonstrated the power of PowerPivot to all of us. 101 Million Rows in Excel brought lots of applause from the audience. Kamal Hathi Presenting Keynote at TechEd India 2010 The day was a bit easier one for me. I had no sessions today and no events planned. I had a few meetings planned for the second day of the event. I sat in the speaker’s lounge for half a day and met many people there. I attended nearly 9 different meetings today. The subjects of the meetings were very different. Here is a list of the topics of the Community-related meetings: SQL PASS and its involvement in India and subcontinents How to start community blogging Forums and developing aptitude towards technology Ahmedabad/Gandhinagar User Groups and their developments SharePoint and SQL Business Meeting – a client meeting Business Meeting – a potential performance tuning project Business Meeting – Solid Quality Mentors (SolidQ) And family friends Pinal Dave at TechEd India The day passed by so quickly during this meeting. In the evening, I headed to Partners Expo with friends and checked out few of the booths. I really wanted to talk about some of the products, but due to the freebies there was so much crowd that I finally decided to just take the contact details of the partner. I will now start sending them with my queries and, hopefully, I will have my questions answered. Nupur and Shaivi had also one meeting to attend; it was with our family friend Vijay Raj. Vijay is also a person who loves Technology and loves it more than anybody. I see him growing and learning every day, but still remaining as a ‘human’. I believe that if someone acquires as much knowledge as him, that person will become either a computer or cyborg. Here, Vijay is still a kind gentleman and is able to stay as our close family friend. Shaivi was really happy to play with Uncle Vijay. Pinal Dave and Vijay Raj Renuka Prasad, a Microsoft MVP, impressed me with his passion and knowledge of SQL. Every time he gives me credit for his success, I believe that he is very humble. He has way more certifications than me and has worked many more years with SQL compared to me. He is an excellent photographer as well. Most of the photos in this blog post have been taken by him. I told him if ever he wants to do a part time job, he can do the photography very well. Pinal Dave and Renuka Prasad I also met L Srividya from Microsoft, whom I was looking forward to meet. She is a bundle of knowledge that everyone would surely learn a lot from her. I was able to get a few minutes from her and well, I felt confident. She enlightened me with SQL Server BI concepts, domain management and SQL Server security and few other interesting details. I also had a wonderful time talking about SharePoint with fellow Solid Quality Mentor Joy Rathnayake. He is very passionate about SharePoint but when you talk .NET and SQL with him, he is still overwhelmingly knowledgeable. In fact, while talking to him, I figured out that the recent training he delivered was on SQL Server 2008 R2. I told him a joke that it hurts my ego as he is more popular now in SQL training and consulting than me. I am sure all of you agree that working with good people is a gift from God. I am fortunate enough to work with the best of the best Industry experts. It was a great pleasure to hang out with my Community friends – Ahswin Kini, HimaBindu Vejella, Vasudev G, Suprotim Agrawal, Dhananjay, Vikram Pendse, Mahesh Dhola, Mahesh Mitkari,  Manu Zacharia, Shobhan, Hardik Shah, Ashish Mohta, Manan, Subodh Sohani and Sanjay Shetty (of course!) .  (Please let me know if I have met you at the event and forgot your name to list here). Time: 8:00 PM – onwards Community Leaders Dinner After lots of meetings, I headed towards the Community Leaders dinner meeting and met almost all the folks I met in morning. The discussion was almost the same but the real good thing was that we were enjoying it. The food was really good. Nupur was invited in the event, but Shaivi could not come. When Nupur tried to enter the event, she was stopped as Shaivi did not have the pass to enter the dinner. Nupur expressed that Shaivi is only 8 months old and does not eat outside food as well and could not stay by herself at this age, but the door keeper did not agree and asked that without the entry details Shaivi could not go in, but Nupur could. Nupur called me on phone and asked me to help her out. By the time, I was outside; the organizer of the event reached to the door and happily approved Shaivi to join the party. Once in the party, Shaivi had lots of fun meeting so many people. Shaivi Dave and Abhishek Kant Dean Guida (Infragistics President and CEO) and Pinal Dave (SQLAuthority.com) Day 3 – April 14, 2010 Though, it was last day, I was very much excited today as I was about to present my very favorite session. Query Optimization and Performance Tuning is my domain expertise and I make my leaving by consulting and training the same. Today’s session was on the same subject and as an additional twist, another subject about Spatial Database was presented. I was always intrigued with Spatial Database and I have enjoyed learning about it; however, I have never thought about Spatial Indexing before it was decided that I will do this session. I really thank Solid Quality Mentor Dr. Greg Low for his assistance in helping me prepare the slide deck and also review the content. Furthermore, today was really what I call my ‘learning day’ . So far I had not attended any session in TechEd and I felt a bit down for that. Everybody spends their valuable time & money to learn something new and exciting in TechEd and I had not attended a single session at the moment thinking that it was already last day of the event. I did have a plan for the day and I attended two technical sessions before my session of spatial database. I attended 2 sessions of Vinod Kumar. Vinod is a natural storyteller and there was no doubt that his sessions would be jam-packed. People attended his sessions simply because Vinod is syhe speaker. He did not have a single time disappointed audience; he is truly a good speaker. He knows his stuff very well. I personally do not think that in India he can be compared to anyone for SQL. Time: 12:30pm-1:30pm SQL Server Query Optimization, Execution and Debugging Query Performance I really had a fun time attending this session. Vinod made this session very interactive. The entire audience really got into the presentation and started participating in the event. Vinod was presenting a small problem with Query Tuning, which any developer would have encountered and solved with their help in such a fashion that a developer feels he or she have already resolved it. In one question, I was the only one who was ready to answer and Vinod told me in a light tone that I am now allowed to answer it! The audience really found it very amusing. There was a huge crowd around Vinod after the session. Vinod – A master storyteller! Time: 3:45pm-4:45pm Data Recovery / consistency with CheckDB This session was much heavier than the earlier one, and I must say this is my most favorite session I EVER attended in India. In this TechEd I have only attended two sessions, but in my career, I have attended numerous technical sessions not only in India, but all over the world. This session had taken my breath away. One by one, Vinod took the different databases, and started to corrupt them in different ways. Each database has some unique ways to get corrupted. Once that was done, Vinod started to show the DBCC CEHCKDB and demonstrated how it can solve your problem. He finally fixed all the databases with this single tool. I do have a good knowledge of this subject, but let me honestly admit that I have learned a lot from this session. I enjoyed and cheered during this session along with other attendees. I had total satisfaction that, just like everyone, I took advantage of the event and learned something. I am now TECHnically EDucated. Pinal Dave and Vinod Kumar After two very interactive and informative SQL Sessions from Vinod Kumar, the next turn me presenting on Spatial Database and Indexing. I got once again nervous but Vinod told me to stay natural and do my presentation. Well, once I got a huge stage with a total of four projectors and a large crowd, I felt better. Time: 5:00pm-6:00pm Session 3: Developing with SQL Server Spatial and Deep Dive into Spatial Indexing Pinal Presenting session at TechEd India 2010 Pinal Presenting session at TechEd India 2010 I kicked off this session with Michael J Swart‘s beautiful spatial image. This session was the last one for the day but, to my surprise, I had more than 200+ attendees. Slowly, the rain was starting outside and I was worried that the hall would not be full; despite this, there was not a single seat available in the first five minutes of the session. Thanks to all of you for attending my presentation. I had demonstrated the map of world (and India) and quickly explained what  Geographic and Geometry data types in Spatial Database are. This session had interesting story of Indexing and Comparison, as well as how different traditional indexes are from spatial indexing. Pinal Presenting session at TechEd India 2010 Due to the heavy rain during this event, the power went off for about 22 minutes (just an accident – nobodies fault). During these minutes, there were no audio, no video and no light. I continued to address the mass of 200+ people without any audio device and PowerPoint. I must thank the audience because not a single person left from the session. They all stayed in their place, some moved closure to listen to me properly. I noticed that the curiosity and eagerness to learn new things was at the peak even though it was the very last session of the TechEd. Everybody wanted get the maximum knowledge out of this whole event. I was touched by the support from audience. They listened and participated in my session even without any kinds of technology (no ppt, no mike, no AC, nothing). During these 22 minutes, I had completed my theory verbally. Pinal Presenting session at TechEd India 2010 After a while, we got the projector back online and we continued with some exciting demos. Many thanks to Microsoft people who worked energetically in background to get the backup power for project up. I had a very interesting demo wherein I overlaid Bangalore and Hyderabad on the India Map and find their aerial distance between them. After finding the aerial distance, we browsed online and found that SQL Server estimates the exact aerial distance between these two cities, as compared to the factual distance. There was a huge applause from the crowd on the subject that SQL Server takes into the count of the curvature of the earth and finds the precise distances based on details. During the process of finding the distance, I demonstrated a few examples of the indexes where I expressed how one can use those indexes to find these distances and how they can improve the performance of similar query. I also demonstrated few examples wherein we were able to see in which data type the Index is most useful. We finished the demos with a few more internal stuff. Pinal Presenting session at TechEd India 2010 Despite all issues, I was mostly satisfied with my presentation. I think it was the best session I have ever presented at any conference. There was no help from Technology for a while, but I still got lots of appreciation at the end. When we ended the session, the applause from the audience was so loud that for a moment, the rain was not audible. I was truly moved by the dedication of the Technology enthusiasts. Pinal Dave After Presenting session at TechEd India 2010 The abstract of the session is as follows: The Microsoft SQL Server 2008 delivers new spatial data types that enable you to consume, use, and extend location-based data through spatial-enabled applications. Attend this session to learn how to use spatial functionality in next version of SQL Server to build and optimize spatial queries. This session outlines the new geography data type to store geodetic spatial data and perform operations on it, use the new geometry data type to store planar spatial data and perform operations on it, take advantage of new spatial indexes for high performance queries, use the new spatial results tab to quickly and easily view spatial query results directly from within Management Studio, extend spatial data capabilities by building or integrating location-enabled applications through support for spatial standards and specifications and much more. Time: 8:00 PM – onwards Dinner by Sponsors After the lively session during the day, there was another dinner party courtesy of one of the sponsors of TechEd. All the MVPs and several Community leaders were present at the dinner. I would like to express my gratitude to Abhishek Kant for organizing this wonderful event for us. It was a blast and really relaxing in all angles. We all stayed there for a long time and talked about our sweet and unforgettable memories of the event. Pinal Dave and Bijoy Singhal It was really one wonderful event. After writing this much, I say that I have no words to express about how much I enjoyed TechEd. However, it is true that I shared with you only 1% of the total activities I have done at the event. There were so many people I have met, yet were not mentioned here although I wanted to write their names here, too . Anyway, I have learned so many things and up until now, I am not able to get over all the fun I had in this event. Pinal Dave at TechEd India 2010 The Next Days – April 15, 2010 – till today I am still not able to get my mind out of the whole experience I had at TechEd India 2010. It was like a whole Microsoft Family working together to celebrate a happy occasion. TechEd India – Truly An Unforgettable Experience! Reference : Pinal Dave (http://blog.SQLAuthority.com) Filed under: About Me, MVP, Pinal Dave, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Author Visit, SQLAuthority News, SQLServer, T SQL, Technology Tagged: TechEd, TechEdIn

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  • Cisco Unifed Communication integration for Microsoft Lync crashes on Remote Desktop services 2008 R2!

    - by user66267
    Hi everybody i have deployed office communication server 2007 R2 and communicator 2007 R2 and i made integration with Cisco Unified Communication Manager 7.1 in my network, i also uses Remote Desktop Servers 2008 R2 for Thin Client Computers, now that i installed Cisco UC integration client for communicator 2007 R2 (Ver. 8.0.3) or Cisco UC integration client for Microsoft Lync that works fine on PCs but Not on Remote Desktop Servers. i have Three Remote Desktop Servers in a Farm with loadbalancing enabled. all other applications on these RDP servers works fine for 120 active users. some times when i start Cisco UC client on Remote Desktop servers i get the following error "The Port Reguired for callbacks from Cisco unified client framework could not be read, please retry" i also found the folowing log so i think that may be the cause: 2011-01-05 08:24:21,489 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Acquiring Mutex... 2011-01-05 08:24:21,512 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.IPC.PipeServer] [PipeServer.start(0)] - Starting Pipe Server 2011-01-05 08:24:21,516 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Mutex Acquired... 2011-01-05 08:24:25,437 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.process.ProcessUtil] [ProcessUtil.isOtherPRTProcessRunning(0)] - No other instance(s) of ProblemReportingTool.exe found 2011-01-05 08:24:25,438 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,439 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - **Launching CUCSF Problem Reporting Tool v0.8.3.2** 2011-01-05 08:24:25,440 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,441 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Raw input: -reason=Launched by the user from CUCIMOC ver 8.5.105.17095 -file=C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt 2011-01-05 08:24:25,445 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Current culture: English (United States) 2011-01-05 08:24:25,448 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.init(0)] - Loading string resources from file 2011-01-05 08:24:25,455 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -reason Launched by the user from CUCIMOC ver 8.5.105.17095 received 2011-01-05 08:24:25,456 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -file C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt received 2011-01-05 08:24:25,457 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.startup(0)] - Launching GUI... 2011-01-05 08:24:25,536 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PROG.PleaseWaitText from resource file 2011-01-05 08:24:25,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.OKButtonText from resource file 2011-01-05 08:24:25,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.CancelButtonText from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.ErrorMsgText1 from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.Title from resource file 2011-01-05 08:24:25,552 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.WindowTitle from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.AgreeText from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyText from resource file 2011-01-05 08:24:25,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyTitle from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyLinkText from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.DescriptionTitle from resource file 2011-01-05 08:24:25,629 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager..ctor(0)] - Starting SysInfoManager... 2011-01-05 08:24:25,634 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: systeminfo.exe 2011-01-05 08:24:25,669 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: tasklist.exe 2011-01-05 08:24:25,672 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: ipconfig.exe 2011-01-05 08:24:25,676 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: netstat.exe 2011-01-05 08:24:25,684 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: net.exe 2011-01-05 08:24:25,926 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchHardwareInfoThread(0)] - Launching worker thread: HardwareInfo 2011-01-05 08:24:25,928 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering CPU data 2011-01-05 08:24:26,149 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchCSFDirectoryInfoThread(0)] - Gathering CSF Directory Listing 2011-01-05 08:24:26,153 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - Retrieving CSF Install Directory 2011-01-05 08:24:26,159 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - CSF Install Path: C:\Program Files (x86)\Common Files\Cisco Systems\Client Services Framework 2011-01-05 08:24:26,162 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchWMIInfoThread(0)] - Launching worker thread: WMIInfo 2011-01-05 08:24:26,164 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Audio info... 2011-01-05 08:24:26,168 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchRegistryAndEnvironmentalVarInfoThread(0)] - Launching worker thread: Registry & Environment Variables 2011-01-05 08:24:26,173 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Policies\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,182 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Unified Communications\CUCSF 2011-01-05 08:24:26,183 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment 2011-01-05 08:24:26,184 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6 2011-01-05 08:24:26,186 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17 2011-01-05 08:24:26,188 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17\MSI 2011-01-05 08:24:26,190 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.gatherRegistryAndEnvInfo(0)] - Gathering Environment Variables data 2011-01-05 08:24:26,283 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Video driver info... 2011-01-05 08:24:26,750 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: DirectoryInfo.txt 2011-01-05 08:24:26,759 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Monitor info... 2011-01-05 08:24:34,483 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.gatherFiles(0)] - Config Dir C:\Users\m.sadeghi\AppData\Roaming\Cisco\Unified Communications\ 2011-01-05 08:24:34,530 [WARN ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addFile(0)] - C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt not found 2011-01-05 08:24:34,561 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - Waiting for worker threads... 2011-01-05 08:24:38,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering Resolution data 2011-01-05 08:24:55,565 [ERROR] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - One or more worker threads have not returned in a timely manner. Forcing quit. 2011-01-05 08:24:55,568 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: SystemInfo.txt 2011-01-05 08:24:55,577 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Checking for files to be excluded 2011-01-05 08:24:55,578 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: d11bfd8f-9745-41db-a35b-200389e65583.dat 2011-01-05 08:24:55,579 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: cacerts 2011-01-05 08:24:55,580 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.2639.20110103081119+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.farhad.20101224165510+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.postmaster.20101224165906+0330.wav 2011-01-05 08:24:55,582 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: VoicemailBeep.wav 2011-01-05 08:24:55,583 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: secModeNone 2011-01-05 08:24:55,586 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Preparing to create zip file... 2011-01-05 08:24:55,588 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - 60 files found 2011-01-05 08:24:55,589 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying .CSFExit.loc to temp folder. 2011-01-05 08:24:55,595 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSF.loc to temp folder. 2011-01-05 08:24:55,597 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CsfAddress.dat to temp folder. 2011-01-05 08:24:55,600 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFLogSetting.dat to temp folder. 2011-01-05 08:24:55,634 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFSecurityKey.dat to temp folder. 2011-01-05 08:24:55,637 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CommunicationHistory.xml to temp folder. 2011-01-05 08:24:55,641 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying MehdiSadeghi.cnf.xml to temp folder. 2011-01-05 08:24:55,751 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying jtapi.jar to temp folder. 2011-01-05 08:24:55,812 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi.index to temp folder. 2011-01-05 08:24:55,820 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi01.log to temp folder. 2011-01-05 08:24:55,887 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi02.log to temp folder. 2011-01-05 08:24:55,968 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi03.log to temp folder. 2011-01-05 08:24:55,972 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi04.log to temp folder. 2011-01-05 08:24:56,008 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi05.log to temp folder. 2011-01-05 08:24:56,038 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi06.log to temp folder. 2011-01-05 08:24:56,079 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi07.log to temp folder. 2011-01-05 08:24:56,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi08.log to temp folder. 2011-01-05 08:24:56,140 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi09.log to temp folder. 2011-01-05 08:24:56,215 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi10.log to temp folder. 2011-01-05 08:24:56,296 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log to temp folder. 2011-01-05 08:24:56,319 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.1 to temp folder. 2011-01-05 08:24:56,498 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.2 to temp folder. 2011-01-05 08:24:56,708 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.3 to temp folder. 2011-01-05 08:24:56,912 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.4 to temp folder. 2011-01-05 08:24:57,105 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.5 to temp folder. 2011-01-05 08:24:57,292 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.6 to temp folder. 2011-01-05 08:24:57,505 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying tracker.log to temp folder. 2011-01-05 08:24:57,523 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VideoEngineEncryptedTrace.txt to temp folder. 2011-01-05 08:24:57,542 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineDebugTrace.txt to temp folder. 2011-01-05 08:24:57,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineTrace.txt to temp folder. 2011-01-05 08:24:57,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying operationreport.log to temp folder. 2011-01-05 08:24:57,551 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailbox.dat to temp folder. 2011-01-05 08:24:57,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailfolder.dat to temp folder. 2011-01-05 08:24:57,558 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying UIPrefs.xml to temp folder. 2011-01-05 08:24:57,562 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log to temp folder. 2011-01-05 08:24:57,569 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.1 to temp folder. 2011-01-05 08:24:57,752 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.10 to temp folder. 2011-01-05 08:24:58,099 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.2 to temp folder. 2011-01-05 08:24:58,302 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.3 to temp folder. 2011-01-05 08:24:58,517 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.4 to temp folder. 2011-01-05 08:24:58,697 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.5 to temp folder. 2011-01-05 08:24:58,899 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.6 to temp folder. 2011-01-05 08:24:59,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.7 to temp folder. 2011-01-05 08:24:59,303 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.8 to temp folder. 2011-01-05 08:24:59,500 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.9 to temp folder. 2011-01-05 08:24:59,895 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Cisco.ClickToCall.Common.Core.dll.config to temp folder. 2011-01-05 08:24:59,915 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying ClickToCall.pref to temp folder. 2011-01-05 08:24:59,918 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCall.dll.config to temp folder. 2011-01-05 08:24:59,928 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCallContacts.dll.config to temp folder. 2011-01-05 08:24:59,948 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoPersonName.dll.config to temp folder. 2011-01-05 08:24:59,980 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties to temp folder. 2011-01-05 08:24:59,988 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties.backup to temp folder. 2011-01-05 08:24:59,990 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-client.log4net.config to temp folder. 2011-01-05 08:24:59,994 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-tab.log4net.config to temp folder. 2011-01-05 08:25:00,011 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LocalSettings.xml to temp folder. 2011-01-05 08:25:00,025 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Description.txt to temp folder. 2011-01-05 08:25:00,028 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LaunchInfo.txt to temp folder. 2011-01-05 08:25:00,031 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying DirectoryInfo.txt to temp folder. 2011-01-05 08:25:00,034 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying SystemInfo.txt to temp folder. 2011-01-05 08:25:00,036 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying csf-prt.log to temp folder.

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  • Cisco Unified Communication integration for Microsoft Lync crashes on Remote Desktop services 2008 R2!

    - by user66267
    Hi everybody i have deployed office communication server 2007 R2 and communicator 2007 R2 and i made integration with Cisco Unified Communication Manager 7.1 in my network, i also use Remote Desktop Servers 2008 R2 for Thin Client Computers, now that i installed Cisco UC integration client for communicator 2007 R2 (Ver. 8.0.3) or Cisco UC integration client for Microsoft Lync that works fine on PCs but Not on Remote Desktop Servers. i have Three Remote Desktop Servers in a Farm with loadbalancing enabled. all other applications on these RDP servers works fine for 120 active users. some times when i start Cisco UC client on Remote Desktop servers i get the following error: "The Port Reguired for callbacks from Cisco unified client framework could not be read, please retry" i also found the folowing log so i think that may be the cause: 2011-01-05 08:24:21,489 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Acquiring Mutex... 2011-01-05 08:24:21,512 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.IPC.PipeServer] [PipeServer.start(0)] - Starting Pipe Server 2011-01-05 08:24:21,516 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Mutex Acquired... 2011-01-05 08:24:25,437 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.process.ProcessUtil] [ProcessUtil.isOtherPRTProcessRunning(0)] - No other instance(s) of ProblemReportingTool.exe found 2011-01-05 08:24:25,438 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,439 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - **Launching CUCSF Problem Reporting Tool v0.8.3.2** 2011-01-05 08:24:25,440 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,441 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Raw input: -reason=Launched by the user from CUCIMOC ver 8.5.105.17095 -file=C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt 2011-01-05 08:24:25,445 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Current culture: English (United States) 2011-01-05 08:24:25,448 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.init(0)] - Loading string resources from file 2011-01-05 08:24:25,455 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -reason Launched by the user from CUCIMOC ver 8.5.105.17095 received 2011-01-05 08:24:25,456 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -file C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt received 2011-01-05 08:24:25,457 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.startup(0)] - Launching GUI... 2011-01-05 08:24:25,536 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PROG.PleaseWaitText from resource file 2011-01-05 08:24:25,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.OKButtonText from resource file 2011-01-05 08:24:25,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.CancelButtonText from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.ErrorMsgText1 from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.Title from resource file 2011-01-05 08:24:25,552 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.WindowTitle from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.AgreeText from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyText from resource file 2011-01-05 08:24:25,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyTitle from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyLinkText from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.DescriptionTitle from resource file 2011-01-05 08:24:25,629 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager..ctor(0)] - Starting SysInfoManager... 2011-01-05 08:24:25,634 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: systeminfo.exe 2011-01-05 08:24:25,669 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: tasklist.exe 2011-01-05 08:24:25,672 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: ipconfig.exe 2011-01-05 08:24:25,676 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: netstat.exe 2011-01-05 08:24:25,684 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: net.exe 2011-01-05 08:24:25,926 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchHardwareInfoThread(0)] - Launching worker thread: HardwareInfo 2011-01-05 08:24:25,928 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering CPU data 2011-01-05 08:24:26,149 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchCSFDirectoryInfoThread(0)] - Gathering CSF Directory Listing 2011-01-05 08:24:26,153 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - Retrieving CSF Install Directory 2011-01-05 08:24:26,159 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - CSF Install Path: C:\Program Files (x86)\Common Files\Cisco Systems\Client Services Framework 2011-01-05 08:24:26,162 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchWMIInfoThread(0)] - Launching worker thread: WMIInfo 2011-01-05 08:24:26,164 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Audio info... 2011-01-05 08:24:26,168 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchRegistryAndEnvironmentalVarInfoThread(0)] - Launching worker thread: Registry & Environment Variables 2011-01-05 08:24:26,173 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Policies\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,182 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Unified Communications\CUCSF 2011-01-05 08:24:26,183 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment 2011-01-05 08:24:26,184 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6 2011-01-05 08:24:26,186 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17 2011-01-05 08:24:26,188 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17\MSI 2011-01-05 08:24:26,190 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.gatherRegistryAndEnvInfo(0)] - Gathering Environment Variables data 2011-01-05 08:24:26,283 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Video driver info... 2011-01-05 08:24:26,750 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: DirectoryInfo.txt 2011-01-05 08:24:26,759 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Monitor info... 2011-01-05 08:24:34,483 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.gatherFiles(0)] - Config Dir C:\Users\m.sadeghi\AppData\Roaming\Cisco\Unified Communications\ 2011-01-05 08:24:34,530 [WARN ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addFile(0)] - C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt not found 2011-01-05 08:24:34,561 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - Waiting for worker threads... 2011-01-05 08:24:38,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering Resolution data 2011-01-05 08:24:55,565 [ERROR] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - One or more worker threads have not returned in a timely manner. Forcing quit. 2011-01-05 08:24:55,568 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: SystemInfo.txt 2011-01-05 08:24:55,577 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Checking for files to be excluded 2011-01-05 08:24:55,578 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: d11bfd8f-9745-41db-a35b-200389e65583.dat 2011-01-05 08:24:55,579 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: cacerts 2011-01-05 08:24:55,580 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.2639.20110103081119+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.farhad.20101224165510+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.postmaster.20101224165906+0330.wav 2011-01-05 08:24:55,582 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: VoicemailBeep.wav 2011-01-05 08:24:55,583 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: secModeNone 2011-01-05 08:24:55,586 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Preparing to create zip file... 2011-01-05 08:24:55,588 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - 60 files found 2011-01-05 08:24:55,589 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying .CSFExit.loc to temp folder. 2011-01-05 08:24:55,595 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSF.loc to temp folder. 2011-01-05 08:24:55,597 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CsfAddress.dat to temp folder. 2011-01-05 08:24:55,600 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFLogSetting.dat to temp folder. 2011-01-05 08:24:55,634 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFSecurityKey.dat to temp folder. 2011-01-05 08:24:55,637 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CommunicationHistory.xml to temp folder. 2011-01-05 08:24:55,641 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying MehdiSadeghi.cnf.xml to temp folder. 2011-01-05 08:24:55,751 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying jtapi.jar to temp folder. 2011-01-05 08:24:55,812 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi.index to temp folder. 2011-01-05 08:24:55,820 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi01.log to temp folder. 2011-01-05 08:24:55,887 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi02.log to temp folder. 2011-01-05 08:24:55,968 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi03.log to temp folder. 2011-01-05 08:24:55,972 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi04.log to temp folder. 2011-01-05 08:24:56,008 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi05.log to temp folder. 2011-01-05 08:24:56,038 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi06.log to temp folder. 2011-01-05 08:24:56,079 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi07.log to temp folder. 2011-01-05 08:24:56,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi08.log to temp folder. 2011-01-05 08:24:56,140 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi09.log to temp folder. 2011-01-05 08:24:56,215 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi10.log to temp folder. 2011-01-05 08:24:56,296 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log to temp folder. 2011-01-05 08:24:56,319 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.1 to temp folder. 2011-01-05 08:24:56,498 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.2 to temp folder. 2011-01-05 08:24:56,708 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.3 to temp folder. 2011-01-05 08:24:56,912 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.4 to temp folder. 2011-01-05 08:24:57,105 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.5 to temp folder. 2011-01-05 08:24:57,292 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.6 to temp folder. 2011-01-05 08:24:57,505 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying tracker.log to temp folder. 2011-01-05 08:24:57,523 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VideoEngineEncryptedTrace.txt to temp folder. 2011-01-05 08:24:57,542 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineDebugTrace.txt to temp folder. 2011-01-05 08:24:57,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineTrace.txt to temp folder. 2011-01-05 08:24:57,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying operationreport.log to temp folder. 2011-01-05 08:24:57,551 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailbox.dat to temp folder. 2011-01-05 08:24:57,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailfolder.dat to temp folder. 2011-01-05 08:24:57,558 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying UIPrefs.xml to temp folder. 2011-01-05 08:24:57,562 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log to temp folder. 2011-01-05 08:24:57,569 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.1 to temp folder. 2011-01-05 08:24:57,752 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.10 to temp folder. 2011-01-05 08:24:58,099 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.2 to temp folder. 2011-01-05 08:24:58,302 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.3 to temp folder. 2011-01-05 08:24:58,517 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.4 to temp folder. 2011-01-05 08:24:58,697 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.5 to temp folder. 2011-01-05 08:24:58,899 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.6 to temp folder. 2011-01-05 08:24:59,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.7 to temp folder. 2011-01-05 08:24:59,303 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.8 to temp folder. 2011-01-05 08:24:59,500 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.9 to temp folder. 2011-01-05 08:24:59,895 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Cisco.ClickToCall.Common.Core.dll.config to temp folder. 2011-01-05 08:24:59,915 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying ClickToCall.pref to temp folder. 2011-01-05 08:24:59,918 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCall.dll.config to temp folder. 2011-01-05 08:24:59,928 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCallContacts.dll.config to temp folder. 2011-01-05 08:24:59,948 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoPersonName.dll.config to temp folder. 2011-01-05 08:24:59,980 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties to temp folder. 2011-01-05 08:24:59,988 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties.backup to temp folder. 2011-01-05 08:24:59,990 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-client.log4net.config to temp folder. 2011-01-05 08:24:59,994 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-tab.log4net.config to temp folder. 2011-01-05 08:25:00,011 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LocalSettings.xml to temp folder. 2011-01-05 08:25:00,025 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Description.txt to temp folder. 2011-01-05 08:25:00,028 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LaunchInfo.txt to temp folder. 2011-01-05 08:25:00,031 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying DirectoryInfo.txt to temp folder. 2011-01-05 08:25:00,034 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying SystemInfo.txt to temp folder. 2011-01-05 08:25:00,036 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying csf-prt.log to temp folder.

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  • WD MBWE II (White Strip Light) 2TB - unable to access data

    - by user210477
    I have a WD MBWE II (White Strip Light) 2TB - (WD20000H2NC-00) Was working fine until a few days ago. I guess there was a power failure and after that I am unable to access the 'Public' or the 'Download' folder anymore. I have been searching for answers everywhere but came up empty handed. Web GUI still works, SSH works. I hooked up both the drives on my PC and UFS Explorer sees the drive. But so far I am unable to retrieve any of my data. I do not remember what RAID setting I used when I first got the drive. I can see from GUI that it is set as "Stripe". The drive contains 10 years of family pictures which I really do not want to loose. Sadly and stupidly, I didn't even keep a backup of this drive. Can somebody please help or point me in the right direction. Thank you in advance for your help. Disk Utility on Ubuntu reports 1405 bad sectors on one drive. How can I retrieve my data? Please help. Logs below: ~ # mdadm --detail /dev/md[012345678] /dev/md0: Version : 0.90 Creation Time : Wed Jul 15 08:36:17 2009 Raid Level : raid1 Array Size : 1959872 (1914.26 MiB 2006.91 MB) Used Dev Size : 1959872 (1914.26 MiB 2006.91 MB) Raid Devices : 2 Total Devices : 2 Preferred Minor : 0 Persistence : Superblock is persistent Update Time : Fri Nov 1 13:53:29 2013 State : clean Active Devices : 2 Working Devices : 2 Failed Devices : 0 Spare Devices : 0 UUID : 04f7a661:98983b3b:26b29e4f:9b646adb Events : 0.266 Number Major Minor RaidDevice State 0 8 1 0 active sync /dev/sda1 1 8 17 1 active sync /dev/sdb1 /dev/md1: Version : 0.90 Creation Time : Wed Jul 15 08:36:18 2009 Raid Level : raid1 Array Size : 256896 (250.92 MiB 263.06 MB) Used Dev Size : 256896 (250.92 MiB 263.06 MB) Raid Devices : 2 Total Devices : 2 Preferred Minor : 1 Persistence : Superblock is persistent Update Time : Wed Oct 30 22:08:21 2013 State : clean Active Devices : 2 Working Devices : 2 Failed Devices : 0 Spare Devices : 0 UUID : aaa7b859:c475312d:efc5a766:6526b867 Events : 0.10 Number Major Minor RaidDevice State 0 8 2 0 active sync /dev/sda2 1 8 18 1 active sync /dev/sdb2 /dev/md2: Version : 0.90 Creation Time : Sat Sep 25 10:01:26 2010 Raid Level : raid0 Array Size : 1947045760 (1856.85 GiB 1993.77 GB) Raid Devices : 2 Total Devices : 2 Preferred Minor : 2 Persistence : Superblock is persistent Update Time : Fri Nov 1 13:30:53 2013 State : active Active Devices : 2 Working Devices : 2 Failed Devices : 0 Spare Devices : 0 Chunk Size : 64K UUID : 01dae60a:6831077b:77f74530:8680c183 Events : 0.97 Number Major Minor RaidDevice State 0 8 4 0 active sync /dev/sda4 1 8 20 1 active sync /dev/sdb4 /dev/md3: Version : 0.90 Creation Time : Wed Jul 15 08:36:18 2009 Raid Level : raid1 Array Size : 987904 (964.91 MiB 1011.61 MB) Used Dev Size : 987904 (964.91 MiB 1011.61 MB) Raid Devices : 2 Total Devices : 2 Preferred Minor : 3 Persistence : Superblock is persistent Update Time : Fri Nov 1 13:26:33 2013 State : clean Active Devices : 2 Working Devices : 2 Failed Devices : 0 Spare Devices : 0 UUID : 3f4099f2:72e6171b:5ba962fd:48464a62 Events : 0.54 Number Major Minor RaidDevice State 0 8 3 0 active sync /dev/sda3 1 8 19 1 active sync /dev/sdb3 mdadm: md device /dev/md4 does not appear to be active. mdadm: md device /dev/md5 does not appear to be active. mdadm: md device /dev/md6 does not appear to be active. mdadm: md device /dev/md7 does not appear to be active. mdadm: md device /dev/md8 does not appear to be active. ~ # cat /etc/mtab securityfs /sys/kernel/security securityfs rw 0 0 /dev/md2 /DataVolume xfs rw,usrquota 0 0 /dev/md4 /ExtendVolume xfs rw,usrquota 0 0 ~ # df -k Filesystem 1k-blocks Used Available Use% Mounted on /dev/md0 1929044 145092 1685960 8% / /dev/md3 972344 123452 799500 13% /var /dev/ram0 63412 20 63392 0% /mnt/ram ~ # mdadm -D /dev/md2 /dev/md2: Version : 0.90 Creation Time : Sat Sep 25 10:01:26 2010 Raid Level : raid0 Array Size : 1947045760 (1856.85 GiB 1993.77 GB) Raid Devices : 2 Total Devices : 2 Preferred Minor : 2 Persistence : Superblock is persistent Update Time : Fri Nov 1 13:30:53 2013 State : active Active Devices : 2 Working Devices : 2 Failed Devices : 0 Spare Devices : 0 Chunk Size : 64K UUID : 01dae60a:6831077b:77f74530:8680c183 Events : 0.97 Number Major Minor RaidDevice State 0 8 4 0 active sync /dev/sda4 1 8 20 1 active sync /dev/sdb4 ~ # mdadm -D /dev/md4 mdadm: md device /dev/md4 does not appear to be active. ~ # mount /dev/root on / type ext3 (rw,noatime,data=ordered) proc on /proc type proc (rw) sys on /sys type sysfs (rw) /dev/pts on /dev/pts type devpts (rw) securityfs on /sys/kernel/security type securityfs (rw) /dev/md3 on /var type ext3 (rw,noatime,data=ordered) /dev/ram0 on /mnt/ram type tmpfs (rw) ~ # cat /var/log/messages Oct 29 18:04:50 shmotashNAS daemon.warn wixEvent[3462]: Network Link - NIC 1 link is down. Oct 29 18:04:59 shmotashNAS daemon.info wixEvent[3462]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 29 18:04:59 shmotashNAS daemon.info wixEvent[3462]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 29 18:17:45 shmotashNAS daemon.warn wixEvent[3462]: Network Link - NIC 1 link is down. Oct 29 18:17:53 shmotashNAS daemon.info wixEvent[3462]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 29 18:17:53 shmotashNAS daemon.info wixEvent[3462]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 30 00:50:11 shmotashNAS daemon.warn wixEvent[3462]: Network Link - NIC 1 link is down. Oct 30 00:50:19 shmotashNAS daemon.info wixEvent[3462]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 30 00:50:19 shmotashNAS daemon.info wixEvent[3462]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 30 16:29:47 shmotashNAS daemon.warn wixEvent[3462]: Network Link - NIC 1 link is down. Oct 30 16:30:00 shmotashNAS daemon.info wixEvent[3462]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 30 16:30:00 shmotashNAS daemon.info wixEvent[3462]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 30 18:27:22 shmotashNAS daemon.warn wixEvent[3462]: Network Link - NIC 1 link is down. Oct 30 18:27:30 shmotashNAS daemon.info wixEvent[3462]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 30 18:27:30 shmotashNAS daemon.info wixEvent[3462]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 30 19:06:03 shmotashNAS daemon.warn wixEvent[3462]: Network Link - NIC 1 link is down. Oct 30 19:06:10 shmotashNAS daemon.info wixEvent[3462]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 30 19:06:10 shmotashNAS daemon.info wixEvent[3462]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 30 19:14:58 shmotashNAS daemon.warn wixEvent[3462]: Media Server - Media Server cannot find the path to one or more of the default folders: /Public/Shared Music, /Public/Shared Pictures or /Public/Shared Videos. Please verify that these folders have not been removed or that the names have not been changed. Oct 30 19:20:05 shmotashNAS daemon.alert wixEvent[3462]: Thermal Alarm - System temperature exceeded threshold.(66 degrees) Oct 30 19:58:29 shmotashNAS daemon.alert wixEvent[3462]: HDD SMART - HDD 1 SMART Health Status: Failed. Oct 30 22:05:39 shmotashNAS daemon.info init: Starting pid 13043, console /dev/null: '/usr/bin/killall' Oct 30 22:05:39 shmotashNAS syslog.info System log daemon exiting. Oct 30 22:08:09 shmotashNAS syslog.info syslogd started: BusyBox v1.1.1 Oct 30 22:08:09 shmotashNAS daemon.warn wixEvent[3557]: Network Link - NIC 1 link is down. Oct 30 22:08:19 shmotashNAS daemon.info wixEvent[3557]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 30 22:08:25 shmotashNAS daemon.warn wixEvent[3557]: Network Link - NIC 1 link is down. Oct 30 22:08:37 shmotashNAS daemon.info wixEvent[3557]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 30 22:08:44 shmotashNAS daemon.warn wixEvent[3557]: Network Link - NIC 1 link is down. Oct 30 22:08:46 shmotashNAS syslog.info miocrawler: +++++++++++++++ START OF ./miocrawler at 2013:10:30 - 22:08:46 [Version 01.09.00.96] ++++++++++++++ Oct 30 22:08:46 shmotashNAS syslog.info miocrawler: mc_db_init ... Oct 30 22:08:46 shmotashNAS syslog.info miocrawler: ****** database does not exist. ret = -1, creating path Oct 30 22:08:49 shmotashNAS syslog.info miocrawler: === mc_db_init ...Done. Oct 30 22:08:50 shmotashNAS syslog.info miocrawler: mcUtilsInit() Creating free queue pool Oct 30 22:08:51 shmotashNAS syslog.info miocrawler: === mcUtilsInit() Done. Oct 30 22:08:51 shmotashNAS syslog.info miocrawler: === inotify init done. Oct 30 22:08:51 shmotashNAS syslog.info miocrawler: mc_trans_updater_init() ... Oct 30 22:08:52 shmotashNAS syslog.info miocrawler: === mc_trans_updater_init() ...Done. Oct 30 22:08:52 shmotashNAS syslog.info miocrawler: === Walking directory done. Oct 30 22:08:57 shmotashNAS daemon.info wixEvent[3557]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 30 22:08:57 shmotashNAS daemon.info wixEvent[3557]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 30 22:08:57 shmotashNAS daemon.info wixEvent[3557]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 30 22:08:57 shmotashNAS daemon.info wixEvent[3557]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 30 22:09:10 shmotashNAS daemon.info init: Starting pid 4605, console /dev/null: '/bin/touch' Oct 30 22:09:10 shmotashNAS daemon.info init: Starting pid 4607, console /dev/ttyS0: '/sbin/getty' Oct 30 22:09:10 shmotashNAS daemon.info wixEvent[3557]: System Startup - System startup. Oct 30 22:09:16 shmotashNAS daemon.warn wixEvent[3557]: Media Server - Media Server cannot find the path to one or more of the default folders: /Public/Shared Music, /Public/Shared Pictures or /Public/Shared Videos. Please verify that these folders have not been removed or that the names have not been changed. Oct 30 22:14:14 shmotashNAS daemon.warn wixEvent[3557]: Network Link - NIC 1 link is down. Oct 30 22:14:21 shmotashNAS daemon.info wixEvent[3557]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 30 22:14:21 shmotashNAS daemon.info wixEvent[3557]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 30 22:29:36 shmotashNAS daemon.warn wixEvent[3557]: System Reboot - System will reboot. Oct 30 22:29:40 shmotashNAS daemon.info init: Starting pid 5974, console /dev/null: '/usr/bin/killall' Oct 30 22:29:40 shmotashNAS syslog.info System log daemon exiting. Oct 30 22:47:56 shmotashNAS syslog.info syslogd started: BusyBox v1.1.1 Oct 30 22:47:56 shmotashNAS daemon.warn wixEvent[3461]: Network Link - NIC 1 link is down. Oct 30 22:48:02 shmotashNAS daemon.info wixEvent[3461]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 30 22:48:02 shmotashNAS daemon.info wixEvent[3461]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 30 22:48:09 shmotashNAS syslog.info miocrawler: +++++++++++++++ START OF ./miocrawler at 2013:10:30 - 22:48:09 [Version 01.09.00.96] ++++++++++++++ Oct 30 22:48:09 shmotashNAS syslog.info miocrawler: mc_db_init ... Oct 30 22:48:09 shmotashNAS syslog.info miocrawler: ++++++++ database exists: ret = 0 Oct 30 22:48:10 shmotashNAS syslog.info miocrawler: === mc_db_init ...Done. Oct 30 22:48:10 shmotashNAS syslog.info miocrawler: mcUtilsInit() Creating free queue pool Oct 30 22:48:11 shmotashNAS syslog.info miocrawler: === mcUtilsInit() Done. Oct 30 22:48:11 shmotashNAS syslog.info miocrawler: === inotify init done. Oct 30 22:48:11 shmotashNAS syslog.info miocrawler: mc_trans_updater_init() ... Oct 30 22:48:11 shmotashNAS syslog.info miocrawler: === mc_trans_updater_init() ...Done. Oct 30 22:48:11 shmotashNAS syslog.info miocrawler: === Walking directory done. Oct 30 22:48:27 shmotashNAS daemon.info init: Starting pid 4079, console /dev/null: '/bin/touch' Oct 30 22:48:27 shmotashNAS daemon.info init: Starting pid 4080, console /dev/ttyS0: '/sbin/getty' Oct 30 22:48:28 shmotashNAS daemon.info wixEvent[3461]: System Startup - System startup. Oct 30 22:49:01 shmotashNAS daemon.warn wixEvent[3461]: Media Server - Media Server cannot find the path to one or more of the default folders: /Public/Shared Music, /Public/Shared Pictures or /Public/Shared Videos. Please verify that these folders have not been removed or that the names have not been changed. Oct 30 23:51:11 shmotashNAS daemon.warn wixEvent[3461]: System Reboot - System will reboot. Oct 30 23:51:16 shmotashNAS daemon.info init: Starting pid 6498, console /dev/null: '/usr/bin/killall' Oct 30 23:51:16 shmotashNAS syslog.info System log daemon exiting. Oct 30 23:54:19 shmotashNAS syslog.info syslogd started: BusyBox v1.1.1 Oct 30 23:55:37 shmotashNAS daemon.info wixEvent[3476]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 30 23:55:37 shmotashNAS daemon.info wixEvent[3476]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 30 23:55:44 shmotashNAS syslog.info miocrawler: +++++++++++++++ START OF ./miocrawler at 2013:10:30 - 23:55:44 [Version 01.09.00.96] ++++++++++++++ Oct 30 23:55:44 shmotashNAS syslog.info miocrawler: mc_db_init ... Oct 30 23:55:44 shmotashNAS syslog.info miocrawler: ++++++++ database exists: ret = 0 Oct 30 23:55:45 shmotashNAS syslog.info miocrawler: === mc_db_init ...Done. Oct 30 23:55:45 shmotashNAS syslog.info miocrawler: mcUtilsInit() Creating free queue pool Oct 30 23:55:46 shmotashNAS syslog.info miocrawler: === mcUtilsInit() Done. Oct 30 23:55:46 shmotashNAS syslog.info miocrawler: === inotify init done. Oct 30 23:55:46 shmotashNAS syslog.info miocrawler: mc_trans_updater_init() ... Oct 30 23:55:46 shmotashNAS syslog.info miocrawler: === mc_trans_updater_init() ...Done. Oct 30 23:55:46 shmotashNAS syslog.info miocrawler: === Walking directory done. Oct 30 23:55:58 shmotashNAS daemon.info init: Starting pid 4115, console /dev/null: '/bin/touch' Oct 30 23:55:58 shmotashNAS daemon.info init: Starting pid 4116, console /dev/ttyS0: '/sbin/getty' Oct 30 23:55:58 shmotashNAS daemon.info wixEvent[3476]: System Startup - System startup. Oct 30 23:56:33 shmotashNAS daemon.warn wixEvent[3476]: Media Server - Media Server cannot find the path to one or more of the default folders: /Public/Shared Music, /Public/Shared Pictures or /Public/Shared Videos. Please verify that these folders have not been removed or that the names have not been changed. Oct 31 00:29:14 shmotashNAS auth.info sshd[5409]: Server listening on 0.0.0.0 port 22. Oct 31 00:31:25 shmotashNAS auth.info sshd[5486]: Accepted password for root from 192.168.1.100 port 50785 ssh2 Oct 31 00:33:44 shmotashNAS auth.info sshd[5565]: Accepted password for root from 192.168.1.100 port 50817 ssh2 Oct 31 00:36:39 shmotashNAS daemon.info init: Starting pid 5680, console /dev/null: '/usr/bin/killall' Oct 31 00:36:39 shmotashNAS syslog.info System log daemon exiting. Oct 31 00:40:44 shmotashNAS syslog.info syslogd started: BusyBox v1.1.1 Oct 31 00:40:51 shmotashNAS daemon.info wixEvent[3464]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 31 00:40:51 shmotashNAS daemon.info wixEvent[3464]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 31 00:41:00 shmotashNAS syslog.info miocrawler: +++++++++++++++ START OF ./miocrawler at 2013:10:31 - 00:41:00 [Version 01.09.00.96] ++++++++++++++ Oct 31 00:41:00 shmotashNAS syslog.info miocrawler: mc_db_init ... Oct 31 00:41:00 shmotashNAS syslog.info miocrawler: ++++++++ database exists: ret = 0 Oct 31 00:41:00 shmotashNAS syslog.info miocrawler: === mc_db_init ...Done. Oct 31 00:41:01 shmotashNAS syslog.info miocrawler: mcUtilsInit() Creating free queue pool Oct 31 00:41:02 shmotashNAS syslog.info miocrawler: === mcUtilsInit() Done. Oct 31 00:41:02 shmotashNAS syslog.info miocrawler: === inotify init done. Oct 31 00:41:02 shmotashNAS syslog.info miocrawler: mc_trans_updater_init() ... Oct 31 00:41:02 shmotashNAS syslog.info miocrawler: === mc_trans_updater_init() ...Done. Oct 31 00:41:02 shmotashNAS syslog.info miocrawler: === Walking directory done. Oct 31 00:41:14 shmotashNAS daemon.info init: Starting pid 4101, console /dev/null: '/bin/touch' Oct 31 00:41:14 shmotashNAS daemon.info init: Starting pid 4102, console /dev/ttyS0: '/sbin/getty' Oct 31 00:41:15 shmotashNAS daemon.info wixEvent[3464]: System Startup - System startup. Oct 31 00:41:47 shmotashNAS daemon.warn wixEvent[3464]: Media Server - Media Server cannot find the path to one or more of the default folders: /Public/Shared Music, /Public/Shared Pictures or /Public/Shared Videos. Please verify that these folders have not been removed or that the names have not been changed. Oct 31 01:13:19 shmotashNAS daemon.info init: Starting pid 5385, console /dev/null: '/usr/bin/killall' Oct 31 01:13:19 shmotashNAS syslog.info System log daemon exiting. Nov 1 13:26:25 shmotashNAS syslog.info syslogd started: BusyBox v1.1.1 Nov 1 13:26:32 shmotashNAS daemon.info wixEvent[3471]: Network Link - NIC 1 link is up 100 Mbps full duplex. Nov 1 13:26:32 shmotashNAS daemon.info wixEvent[3471]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Nov 1 13:26:38 shmotashNAS syslog.info miocrawler: +++++++++++++++ START OF ./miocrawler at 2013:11:01 - 13:26:38 [Version 01.09.00.96] ++++++++++++++ Nov 1 13:26:38 shmotashNAS syslog.info miocrawler: mc_db_init ... Nov 1 13:26:38 shmotashNAS syslog.info miocrawler: ++++++++ database exists: ret = 0 Nov 1 13:26:39 shmotashNAS syslog.info miocrawler: === mc_db_init ...Done. Nov 1 13:26:39 shmotashNAS syslog.info miocrawler: mcUtilsInit() Creating free queue pool Nov 1 13:26:40 shmotashNAS syslog.info miocrawler: === mcUtilsInit() Done. Nov 1 13:26:40 shmotashNAS syslog.info miocrawler: === inotify init done. Nov 1 13:26:40 shmotashNAS syslog.info miocrawler: mc_trans_updater_init() ... Nov 1 13:26:40 shmotashNAS syslog.info miocrawler: === mc_trans_updater_init() ...Done. Nov 1 13:26:40 shmotashNAS syslog.info miocrawler: === Walking directory done. Nov 1 13:26:52 shmotashNAS daemon.info init: Starting pid 4078, console /dev/null: '/bin/touch' Nov 1 13:26:52 shmotashNAS daemon.info init: Starting pid 4079, console /dev/ttyS0: '/sbin/getty' Nov 1 13:26:52 shmotashNAS daemon.info wixEvent[3471]: System Startup - System startup. Nov 1 13:27:28 shmotashNAS daemon.warn wixEvent[3471]: Media Server - Media Server cannot find the path to one or more of the default folders: /Public/Shared Music, /Public/Shared Pictures or /Public/Shared Videos. Please verify that these folders have not been removed or that the names have not been changed. Nov 1 13:44:48 shmotashNAS auth.info sshd[5375]: Accepted password for root from 192.168.1.103 port 50217 ssh2 Nov 1 13:51:08 shmotashNAS auth.info sshd[5894]: Accepted password for root from 192.168.1.103 port 50380 ssh2

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  • Is it possible to run dhcpd3 as non-root user in a chroot jail?

    - by Lenain
    Hi everyone. I would like to run dhcpd3 from a chroot jail on Debian Lenny. At the moment, I can run it as root from my jail. Now I want to do this as non-root user (as "-u blah -t /path/to/jail" Bind option). If I start my process like this : start-stop-daemon --chroot /home/jails/dhcp --chuid dhcp \ --start --pidfile /home/jails/dhcp/var/run/dhcp.pid --exec /usr/sbin/dhcpd3 I get stuck with these errors : Internet Systems Consortium DHCP Server V3.1.1 Copyright 2004-2008 Internet Systems Consortium. All rights reserved. For info, please visit http://www.isc.org/sw/dhcp/ unable to create icmp socket: Operation not permitted Wrote 0 deleted host decls to leases file. Wrote 0 new dynamic host decls to leases file. Wrote 0 leases to leases file. Open a socket for LPF: Operation not permitted strace : brk(0) = 0x911b000 fcntl64(0, F_GETFD) = 0 fcntl64(1, F_GETFD) = 0 fcntl64(2, F_GETFD) = 0 access("/etc/suid-debug", F_OK) = -1 ENOENT (No such file or directory) access("/etc/ld.so.nohwcap", F_OK) = -1 ENOENT (No such file or directory) mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb775d000 access("/etc/ld.so.preload", R_OK) = -1 ENOENT (No such file or directory) open("/etc/ld.so.cache", O_RDONLY) = -1 ENOENT (No such file or directory) open("/lib/tls/i686/cmov/libc.so.6", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/lib/tls/i686/cmov", 0xbfc2ac84) = -1 ENOENT (No such file or directory) open("/lib/tls/i686/libc.so.6", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/lib/tls/i686", 0xbfc2ac84) = -1 ENOENT (No such file or directory) open("/lib/tls/cmov/libc.so.6", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/lib/tls/cmov", 0xbfc2ac84) = -1 ENOENT (No such file or directory) open("/lib/tls/libc.so.6", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/lib/tls", 0xbfc2ac84) = -1 ENOENT (No such file or directory) open("/lib/i686/cmov/libc.so.6", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/lib/i686/cmov", 0xbfc2ac84) = -1 ENOENT (No such file or directory) open("/lib/i686/libc.so.6", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/lib/i686", 0xbfc2ac84) = -1 ENOENT (No such file or directory) open("/lib/cmov/libc.so.6", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/lib/cmov", 0xbfc2ac84) = -1 ENOENT (No such file or directory) open("/lib/libc.so.6", O_RDONLY) = 3 read(3, "\177ELF\1\1\1\0\0\0\0\0\0\0\0\0\3\0\3\0\1\0\0\0\260e\1\0004\0\0\0t"..., 512) = 512 fstat64(3, {st_mode=S_IFREG|0755, st_size=1294572, ...}) = 0 mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb775c000 mmap2(NULL, 1300080, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0xb761e000 mmap2(0xb7756000, 12288, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x138) = 0xb7756000 mmap2(0xb7759000, 9840, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0xb7759000 close(3) = 0 mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb761d000 set_thread_area({entry_number:-1 - 6, base_addr:0xb761d6b0, limit:1048575, seg_32bit:1, contents:0, read_exec_only:0, limit_in_pages:1, seg_not_present:0, useable:1}) = 0 mprotect(0xb7756000, 4096, PROT_READ) = 0 open("/dev/null", O_RDWR) = 3 close(3) = 0 brk(0) = 0x911b000 brk(0x913c000) = 0x913c000 socket(PF_FILE, SOCK_DGRAM, 0) = 3 fcntl64(3, F_SETFD, FD_CLOEXEC) = 0 connect(3, {sa_family=AF_FILE, path="/dev/log"...}, 110) = 0 time(NULL) = 1284760816 open("/etc/localtime", O_RDONLY) = 4 fstat64(4, {st_mode=S_IFREG|0644, st_size=2945, ...}) = 0 fstat64(4, {st_mode=S_IFREG|0644, st_size=2945, ...}) = 0 mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb761c000 read(4, "TZif2\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\f\0\0\0\f\0\0\0\0\0"..., 4096) = 2945 _llseek(4, -28, [2917], SEEK_CUR) = 0 read(4, "\nCET-1CEST,M3.5.0,M10.5.0/3\n"..., 4096) = 28 close(4) = 0 munmap(0xb761c000, 4096) = 0 stat64("/etc/localtime", {st_mode=S_IFREG|0644, st_size=2945, ...}) = 0 send(3, "Sep 18 00:00:16 dhcpd: Intern"..., 73, MSG_NOSIGNAL) = 73 write(2, "Internet Systems Consortium DHCP "..., 46Internet Systems Consortium DHCP Server V3.1.1) = 46 write(2, "\n"..., 1 ) = 1 time(NULL) = 1284760816 stat64("/etc/localtime", {st_mode=S_IFREG|0644, st_size=2945, ...}) = 0 send(3, "Sep 18 00:00:16 dhcpd: Copyri"..., 75, MSG_NOSIGNAL) = 75 write(2, "Copyright 2004-2008 Internet Syst"..., 48Copyright 2004-2008 Internet Systems Consortium.) = 48 write(2, "\n"..., 1 ) = 1 time(NULL) = 1284760816 stat64("/etc/localtime", {st_mode=S_IFREG|0644, st_size=2945, ...}) = 0 send(3, "Sep 18 00:00:16 dhcpd: All ri"..., 47, MSG_NOSIGNAL) = 47 write(2, "All rights reserved."..., 20All rights reserved.) = 20 write(2, "\n"..., 1 ) = 1 time(NULL) = 1284760816 stat64("/etc/localtime", {st_mode=S_IFREG|0644, st_size=2945, ...}) = 0 send(3, "Sep 18 00:00:16 dhcpd: For in"..., 77, MSG_NOSIGNAL) = 77 write(2, "For info, please visit http://www"..., 50For info, please visit http://www.isc.org/sw/dhcp/) = 50 write(2, "\n"..., 1 ) = 1 socket(PF_FILE, SOCK_STREAM, 0) = 4 fcntl64(4, F_SETFL, O_RDWR|O_NONBLOCK) = 0 connect(4, {sa_family=AF_FILE, path="/var/run/nscd/socket"...}, 110) = -1 ENOENT (No such file or directory) close(4) = 0 socket(PF_FILE, SOCK_STREAM, 0) = 4 fcntl64(4, F_SETFL, O_RDWR|O_NONBLOCK) = 0 connect(4, {sa_family=AF_FILE, path="/var/run/nscd/socket"...}, 110) = -1 ENOENT (No such file or directory) close(4) = 0 open("/etc/nsswitch.conf", O_RDONLY) = 4 fstat64(4, {st_mode=S_IFREG|0644, st_size=475, ...}) = 0 mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb761c000 read(4, "# /etc/nsswitch.conf\n#\n# Example "..., 4096) = 475 read(4, ""..., 4096) = 0 close(4) = 0 munmap(0xb761c000, 4096) = 0 open("/lib/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) open("/usr/lib/tls/i686/cmov/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/usr/lib/tls/i686/cmov", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/usr/lib/tls/i686/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/usr/lib/tls/i686", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/usr/lib/tls/cmov/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/usr/lib/tls/cmov", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/usr/lib/tls/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/usr/lib/tls", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/usr/lib/i686/cmov/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/usr/lib/i686/cmov", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/usr/lib/i686/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/usr/lib/i686", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/usr/lib/cmov/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/usr/lib/cmov", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/usr/lib/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/usr/lib", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/lib/i486-linux-gnu/tls/i686/cmov/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/lib/i486-linux-gnu/tls/i686/cmov", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/lib/i486-linux-gnu/tls/i686/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/lib/i486-linux-gnu/tls/i686", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/lib/i486-linux-gnu/tls/cmov/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/lib/i486-linux-gnu/tls/cmov", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/lib/i486-linux-gnu/tls/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/lib/i486-linux-gnu/tls", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/lib/i486-linux-gnu/i686/cmov/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/lib/i486-linux-gnu/i686/cmov", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/lib/i486-linux-gnu/i686/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/lib/i486-linux-gnu/i686", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/lib/i486-linux-gnu/cmov/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/lib/i486-linux-gnu/cmov", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/lib/i486-linux-gnu/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/lib/i486-linux-gnu", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/usr/lib/i486-linux-gnu/tls/i686/cmov/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/usr/lib/i486-linux-gnu/tls/i686/cmov", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/usr/lib/i486-linux-gnu/tls/i686/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/usr/lib/i486-linux-gnu/tls/i686", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/usr/lib/i486-linux-gnu/tls/cmov/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/usr/lib/i486-linux-gnu/tls/cmov", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/usr/lib/i486-linux-gnu/tls/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/usr/lib/i486-linux-gnu/tls", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/usr/lib/i486-linux-gnu/i686/cmov/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/usr/lib/i486-linux-gnu/i686/cmov", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/usr/lib/i486-linux-gnu/i686/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/usr/lib/i486-linux-gnu/i686", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/usr/lib/i486-linux-gnu/cmov/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/usr/lib/i486-linux-gnu/cmov", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/usr/lib/i486-linux-gnu/libnss_db.so.2", O_RDONLY) = -1 ENOENT (No such file or directory) stat64("/usr/lib/i486-linux-gnu", 0xbfc2ad5c) = -1 ENOENT (No such file or directory) open("/lib/libnss_files.so.2", O_RDONLY) = 4 read(4, "\177ELF\1\1\1\0\0\0\0\0\0\0\0\0\3\0\3\0\1\0\0\0\320\30\0\0004\0\0\0\250"..., 512) = 512 fstat64(4, {st_mode=S_IFREG|0644, st_size=38408, ...}) = 0 mmap2(NULL, 41624, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 4, 0) = 0xb7612000 mmap2(0xb761b000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 4, 0x8) = 0xb761b000 close(4) = 0 open("/etc/services", O_RDONLY|O_CLOEXEC) = 4 fcntl64(4, F_GETFD) = 0x1 (flags FD_CLOEXEC) fstat64(4, {st_mode=S_IFREG|0644, st_size=18480, ...}) = 0 mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb7611000 read(4, "# Network services, Internet styl"..., 4096) = 4096 read(4, "9/tcp\t\t\t\t# Quick Mail Transfer Pr"..., 4096) = 4096 read(4, "note\t1352/tcp\tlotusnotes\t# Lotus "..., 4096) = 4096 read(4, "tion\nafs3-kaserver\t7004/udp\nafs3-"..., 4096) = 4096 read(4, "backup\t2989/tcp\t\t\t# Afmbackup sys"..., 4096) = 2096 read(4, ""..., 4096) = 0 close(4) = 0 munmap(0xb7611000, 4096) = 0 time(NULL) = 1284760816 open("/etc/protocols", O_RDONLY|O_CLOEXEC) = 4 fstat64(4, {st_mode=S_IFREG|0644, st_size=2626, ...}) = 0 mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb7611000 read(4, "# Internet (IP) protocols\n#\n# Upd"..., 4096) = 2626 close(4) = 0 munmap(0xb7611000, 4096) = 0 socket(PF_INET, SOCK_RAW, IPPROTO_ICMP) = -1 EPERM (Operation not permitted) time(NULL) = 1284760816 stat64("/etc/localtime", {st_mode=S_IFREG|0644, st_size=2945, ...}) = 0 send(3, "Sep 18 00:00:16 dhcpd: unable"..., 80, MSG_NOSIGNAL) = 80 write(2, "unable to create icmp socket: Ope"..., 53unable to create icmp socket: Operation not permitted) = 53 write(2, "\n"..., 1 ) = 1 open("/etc/dhcp3/dhcpd.conf", O_RDONLY) = 4 lseek(4, 0, SEEK_END) = 1426 lseek(4, 0, SEEK_SET) = 0 read(4, "#----------------------------\n# G"..., 1426) = 1426 close(4) = 0 mmap2(NULL, 401408, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb75b0000 mmap2(NULL, 401408, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb754e000 mmap2(NULL, 401408, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb74ec000 brk(0x916f000) = 0x916f000 close(3) = 0 socket(PF_FILE, SOCK_DGRAM, 0) = 3 fcntl64(3, F_SETFD, FD_CLOEXEC) = 0 connect(3, {sa_family=AF_FILE, path="/dev/log"...}, 110) = 0 time(NULL) = 1284760816 stat64("/etc/localtime", {st_mode=S_IFREG|0644, st_size=2945, ...}) = 0 send(3, "Sep 18 00:00:16 dhcpd: Inter"..., 74, MSG_NOSIGNAL) = 74 time(NULL) = 1284760816 stat64("/etc/localtime", {st_mode=S_IFREG|0644, st_size=2945, ...}) = 0 send(3, "Sep 18 00:00:16 dhcpd: Copyr"..., 76, MSG_NOSIGNAL) = 76 time(NULL) = 1284760816 stat64("/etc/localtime", {st_mode=S_IFREG|0644, st_size=2945, ...}) = 0 send(3, "Sep 18 00:00:16 dhcpd: All r"..., 48, MSG_NOSIGNAL) = 48 time(NULL) = 1284760816 stat64("/etc/localtime", {st_mode=S_IFREG|0644, st_size=2945, ...}) = 0 send(3, "Sep 18 00:00:16 dhcpd: For i"..., 78, MSG_NOSIGNAL) = 78 open("/var/lib/dhcp3/dhcpd.leases", O_RDONLY) = 4 lseek(4, 0, SEEK_END) = 126 lseek(4, 0, SEEK_SET) = 0 read(4, "# The format of this file is docu"..., 126) = 126 close(4) = 0 open("/var/lib/dhcp3/dhcpd.leases", O_WRONLY|O_CREAT|O_APPEND, 0666) = 4 fstat64(4, {st_mode=S_IFREG|0644, st_size=126, ...}) = 0 mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb74eb000 fstat64(4, {st_mode=S_IFREG|0644, st_size=126, ...}) = 0 _llseek(4, 126, [126], SEEK_SET) = 0 time(NULL) = 1284760816 time(NULL) = 1284760816 open("/var/lib/dhcp3/dhcpd.leases.1284760816", O_WRONLY|O_CREAT|O_TRUNC, 0664) = 5 fcntl64(5, F_GETFL) = 0x1 (flags O_WRONLY) fstat64(5, {st_mode=S_IFREG|0644, st_size=0, ...}) = 0 mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb74ea000 _llseek(5, 0, [0], SEEK_CUR) = 0 close(4) = 0 munmap(0xb74eb000, 4096) = 0 time(NULL) = 1284760816 stat64("/etc/localtime", {st_mode=S_IFREG|0644, st_size=2945, ...}) = 0 send(3, "Sep 18 00:00:16 dhcpd: Wrote"..., 70, MSG_NOSIGNAL) = 70 write(2, "Wrote 0 deleted host decls to lea"..., 42Wrote 0 deleted host decls to leases file.) = 42 write(2, "\n"..., 1 ) = 1 time(NULL) = 1284760816 stat64("/etc/localtime", {st_mode=S_IFREG|0644, st_size=2945, ...}) = 0 send(3, "Sep 18 00:00:16 dhcpd: Wrote"..., 74, MSG_NOSIGNAL) = 74 write(2, "Wrote 0 new dynamic host decls to"..., 46Wrote 0 new dynamic host decls to leases file.) = 46 write(2, "\n"..., 1 ) = 1 time(NULL) = 1284760816 stat64("/etc/localtime", {st_mode=S_IFREG|0644, st_size=2945, ...}) = 0 send(3, "Sep 18 00:00:16 dhcpd: Wrote"..., 58, MSG_NOSIGNAL) = 58 write(2, "Wrote 0 leases to leases file."..., 30Wrote 0 leases to leases file.) = 30 write(2, "\n"..., 1 ) = 1 write(5, "# The format of this file is docu"..., 126) = 126 fsync(5) = 0 unlink("/var/lib/dhcp3/dhcpd.leases~") = 0 link("/var/lib/dhcp3/dhcpd.leases", "/var/lib/dhcp3/dhcpd.leases~") = 0 rename("/var/lib/dhcp3/dhcpd.leases.1284760816", "/var/lib/dhcp3/dhcpd.leases") = 0 socket(PF_INET, SOCK_DGRAM, IPPROTO_UDP) = 4 ioctl(4, SIOCGIFCONF, {0 - 64, NULL}) = 0 ioctl(4, SIOCGIFCONF, {64, {{"lo", {AF_INET, inet_addr("127.0.0.1")}}, {"eth0", {AF_INET, inet_addr("192.168.0.10")}}}}) = 0 ioctl(4, SIOCGIFFLAGS, {ifr_name="lo", ifr_flags=IFF_UP|IFF_LOOPBACK|IFF_RUNNING}) = 0 ioctl(4, SIOCGIFFLAGS, {ifr_name="eth0", ifr_flags=IFF_UP|IFF_BROADCAST|IFF_RUNNING|IFF_MULTICAST}) = 0 ioctl(4, SIOCGIFHWADDR, {ifr_name="eth0", ifr_hwaddr=00:c0:26:87:55:c0}) = 0 socket(PF_PACKET, SOCK_PACKET, 768) = -1 EPERM (Operation not permitted) time(NULL) = 1284760816 stat64("/etc/localtime", {st_mode=S_IFREG|0644, st_size=2945, ...}) = 0 send(3, "Sep 18 00:00:16 dhcpd: Open "..., 74, MSG_NOSIGNAL) = 74 write(2, "Open a socket for LPF: Operation "..., 46Open a socket for LPF: Operation not permitted) = 46 write(2, "\n"..., 1 ) = 1 exit_group(1) = ? I understand that dhcpd wants to create sockets on port 67... but I don't know how to authorize that through the chroot. Any idea?

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  • ls -l freezes terminal locally and remotely

    - by Jakobud
    I've been reading other SF threads regarding ls not returning results or freezing and stalling terminal sessions and it appears they usually the fault of network problems. My problem however, occurs both over remote SSH sessions but also if I am physically at the server itself... I just installed CentOS 5.4 on one of our servers. I'm setting up some rdiff-backup scripts and when I downloaded librsync and untared it, thats when I started seeing some weird behavior with ls -l. wget http://sourceforge.net/projects/librsync/files/librsync/0.9.7/librsync-0.9.7.tar.gz/download /tmp cd /tmp tar -xzf librsync-0.9.7.tar.gz Simple enough. To view the files in this directory I did this: ls results: librsync-0.9.7 librsync-0.9.7.tar.gz Now, if I ls -l, my terminal freezes. I have to re-ssh in to keep going. After reading SF threads, I thought it was network related. So I was extremely surprised to go sit down at the server itself and see the exact same thing happen... So its obviously not a network issues. Even if I ls /tmp/librsync-0.9.7, my terminal freezes just the same... Next I did an strace and got this (warning: wall of text coming....): strace ls -l /tmp execve("/bin/ls", ["ls", "-l", "/tmp"], [/* 21 vars */]) = 0 brk(0) = 0x1c521000 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x2b8582cc0000 uname({sys="Linux", node="massive.answeron.com", ...}) = 0 access("/etc/ld.so.preload", R_OK) = -1 ENOENT (No such file or directory) open("/etc/ld.so.cache", O_RDONLY) = 3 fstat(3, {st_mode=S_IFREG|0644, st_size=71746, ...}) = 0 mmap(NULL, 71746, PROT_READ, MAP_PRIVATE, 3, 0) = 0x2b8582cc1000 close(3) = 0 open("/lib64/librt.so.1", O_RDONLY) = 3 read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0 \"\200\2730\0\0\0"..., 832) = 832 fstat(3, {st_mode=S_IFREG|0755, st_size=53448, ...}) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x2b8582cd3000 mmap(0x30bb800000, 2132936, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x30bb800000 mprotect(0x30bb807000, 2097152, PROT_NONE) = 0 mmap(0x30bba07000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x7000) = 0x30bba07000 close(3) = 0 open("/lib64/libacl.so.1", O_RDONLY) = 3 read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\0\31@\2740\0\0\0"..., 832) = 832 fstat(3, {st_mode=S_IFREG|0755, st_size=28008, ...}) = 0 mmap(0x30bc400000, 2120992, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x30bc400000 mprotect(0x30bc406000, 2093056, PROT_NONE) = 0 mmap(0x30bc605000, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x5000) = 0x30bc605000 close(3) = 0 open("/lib64/libselinux.so.1", O_RDONLY) = 3 read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0`E\300\2730\0\0\0"..., 832) = 832 fstat(3, {st_mode=S_IFREG|0755, st_size=95464, ...}) = 0 mmap(0x30bbc00000, 2192784, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x30bbc00000 mprotect(0x30bbc15000, 2097152, PROT_NONE) = 0 mmap(0x30bbe15000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x15000) = 0x30bbe15000 mmap(0x30bbe17000, 1424, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0x30bbe17000 close(3) = 0 open("/lib64/libc.so.6", O_RDONLY) = 3 read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\220\332\201\2720\0\0\0"..., 832) = 832 fstat(3, {st_mode=S_IFREG|0755, st_size=1717800, ...}) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x2b8582cd4000 mmap(0x30ba800000, 3498328, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x30ba800000 mprotect(0x30ba94d000, 2097152, PROT_NONE) = 0 mmap(0x30bab4d000, 20480, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x14d000) = 0x30bab4d000 mmap(0x30bab52000, 16728, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0x30bab52000 close(3) = 0 open("/lib64/libpthread.so.0", O_RDONLY) = 3 read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\220W\0\2730\0\0\0"..., 832) = 832 fstat(3, {st_mode=S_IFREG|0755, st_size=145824, ...}) = 0 mmap(0x30bb000000, 2204528, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x30bb000000 mprotect(0x30bb016000, 2093056, PROT_NONE) = 0 mmap(0x30bb215000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x15000) = 0x30bb215000 mmap(0x30bb217000, 13168, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0x30bb217000 close(3) = 0 open("/lib64/libattr.so.1", O_RDONLY) = 3 read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\320\17\300\2750\0\0\0"..., 832) = 832 fstat(3, {st_mode=S_IFREG|0755, st_size=17888, ...}) = 0 mmap(0x30bdc00000, 2110728, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x30bdc00000 mprotect(0x30bdc04000, 2093056, PROT_NONE) = 0 mmap(0x30bde03000, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x3000) = 0x30bde03000 close(3) = 0 open("/lib64/libdl.so.2", O_RDONLY) = 3 read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\20\16\300\2720\0\0\0"..., 832) = 832 fstat(3, {st_mode=S_IFREG|0755, st_size=23360, ...}) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x2b8582cd5000 mmap(0x30bac00000, 2109696, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x30bac00000 mprotect(0x30bac02000, 2097152, PROT_NONE) = 0 mmap(0x30bae02000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x2000) = 0x30bae02000 close(3) = 0 open("/lib64/libsepol.so.1", O_RDONLY) = 3 read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\0=\0\2740\0\0\0"..., 832) = 832 fstat(3, {st_mode=S_IFREG|0755, st_size=247496, ...}) = 0 mmap(0x30bc000000, 2383136, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x30bc000000 mprotect(0x30bc03b000, 2097152, PROT_NONE) = 0 mmap(0x30bc23b000, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x3b000) = 0x30bc23b000 mmap(0x30bc23c000, 40224, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0x30bc23c000 close(3) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x2b8582cd6000 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x2b8582cd7000 arch_prctl(ARCH_SET_FS, 0x2b8582cd6c50) = 0 mprotect(0x30bba07000, 4096, PROT_READ) = 0 mprotect(0x30bab4d000, 16384, PROT_READ) = 0 mprotect(0x30bb215000, 4096, PROT_READ) = 0 mprotect(0x30ba61b000, 4096, PROT_READ) = 0 mprotect(0x30bae02000, 4096, PROT_READ) = 0 munmap(0x2b8582cc1000, 71746) = 0 set_tid_address(0x2b8582cd6ce0) = 24102 set_robust_list(0x2b8582cd6cf0, 0x18) = 0 futex(0x7fff72d02d6c, FUTEX_WAKE_PRIVATE, 1) = 0 rt_sigaction(SIGRTMIN, {0x30bb005370, [], SA_RESTORER|SA_SIGINFO, 0x30bb00e7c0}, NULL, 8) = 0 rt_sigaction(SIGRT_1, {0x30bb0052b0, [], SA_RESTORER|SA_RESTART|SA_SIGINFO, 0x30bb00e7c0}, NULL, 8) = 0 rt_sigprocmask(SIG_UNBLOCK, [RTMIN RT_1], NULL, 8) = 0 getrlimit(RLIMIT_STACK, {rlim_cur=10240*1024, rlim_max=RLIM_INFINITY}) = 0 access("/etc/selinux/", F_OK) = 0 brk(0) = 0x1c521000 brk(0x1c542000) = 0x1c542000 open("/etc/selinux/config", O_RDONLY) = 3 fstat(3, {st_mode=S_IFREG|0644, st_size=448, ...}) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x2b8582cc1000 read(3, "# This file controls the state o"..., 4096) = 448 read(3, "", 4096) = 0 close(3) = 0 munmap(0x2b8582cc1000, 4096) = 0 open("/proc/mounts", O_RDONLY) = 3 fstat(3, {st_mode=S_IFREG|0444, st_size=0, ...}) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x2b8582cc1000 read(3, "rootfs / rootfs rw 0 0\n/dev/root"..., 4096) = 577 close(3) = 0 munmap(0x2b8582cc1000, 4096) = 0 open("/selinux/mls", O_RDONLY) = 3 read(3, "1", 19) = 1 close(3) = 0 socket(PF_FILE, SOCK_STREAM, 0) = 3 connect(3, {sa_family=AF_FILE, path="/var/run/setrans/.setrans-unix"...}, 110) = 0 sendmsg(3, {msg_name(0)=NULL, msg_iov(5)=[{"\1\0\0\0", 4}, {"\1\0\0\0", 4}, {"\1\0\0\0", 4}, {"\0", 1}, {"\0", 1}], msg_controllen=0, msg_flags=0}, MSG_NOSIGNAL) = 14 readv(3, [{"\1\0\0\0", 4}, {"\1\0\0\0", 4}, {"\0\0\0\0", 4}], 3) = 12 readv(3, [{"\0", 1}], 1) = 1 close(3) = 0 open("/usr/lib/locale/locale-archive", O_RDONLY) = 3 fstat(3, {st_mode=S_IFREG|0644, st_size=56413824, ...}) = 0 mmap(NULL, 56413824, PROT_READ, MAP_PRIVATE, 3, 0) = 0x2b8582cd8000 close(3) = 0 ioctl(1, SNDCTL_TMR_TIMEBASE or TCGETS, {B38400 opost isig icanon echo ...}) = 0 ioctl(1, TIOCGWINSZ, {ws_row=65, ws_col=137, ws_xpixel=0, ws_ypixel=0}) = 0 open("/usr/share/locale/locale.alias", O_RDONLY) = 3 fstat(3, {st_mode=S_IFREG|0644, st_size=2528, ...}) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x2b85862a5000 read(3, "# Locale name alias data base.\n#"..., 4096) = 2528 read(3, "", 4096) = 0 close(3) = 0 munmap(0x2b85862a5000, 4096) = 0 open("/usr/share/locale/en_US.UTF-8/LC_TIME/coreutils.mo", O_RDONLY) = -1 ENOENT (No such file or directory) open("/usr/share/locale/en_US.utf8/LC_TIME/coreutils.mo", O_RDONLY) = -1 ENOENT (No such file or directory) open("/usr/share/locale/en_US/LC_TIME/coreutils.mo", O_RDONLY) = -1 ENOENT (No such file or directory) open("/usr/share/locale/en.UTF-8/LC_TIME/coreutils.mo", O_RDONLY) = -1 ENOENT (No such file or directory) open("/usr/share/locale/en.utf8/LC_TIME/coreutils.mo", O_RDONLY) = -1 ENOENT (No such file or directory) open("/usr/share/locale/en/LC_TIME/coreutils.mo", O_RDONLY) = -1 ENOENT (No such file or directory) lstat("/tmp", {st_mode=S_IFDIR|S_ISVTX|0777, st_size=4096, ...}) = 0 getxattr("/tmp", "system.posix_acl_access", 0x0, 0) = -1 ENODATA (No data available) getxattr("/tmp", "system.posix_acl_default", 0x0, 0) = -1 ENODATA (No data available) socket(PF_FILE, SOCK_STREAM, 0) = 3 fcntl(3, F_SETFL, O_RDWR|O_NONBLOCK) = 0 connect(3, {sa_family=AF_FILE, path="/var/run/nscd/socket"...}, 110) = -1 ENOENT (No such file or directory) close(3) = 0 socket(PF_FILE, SOCK_STREAM, 0) = 3 fcntl(3, F_SETFL, O_RDWR|O_NONBLOCK) = 0 connect(3, {sa_family=AF_FILE, path="/var/run/nscd/socket"...}, 110) = -1 ENOENT (No such file or directory) close(3) = 0 open("/etc/nsswitch.conf", O_RDONLY) = 3 fstat(3, {st_mode=S_IFREG|0644, st_size=1711, ...}) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x2b85862a5000 read(3, "#\n# /etc/nsswitch.conf\n#\n# An ex"..., 4096) = 1711 read(3, "", 4096) = 0 close(3) = 0 munmap(0x2b85862a5000, 4096) = 0 open("/etc/ld.so.cache", O_RDONLY) = 3 fstat(3, {st_mode=S_IFREG|0644, st_size=71746, ...}) = 0 mmap(NULL, 71746, PROT_READ, MAP_PRIVATE, 3, 0) = 0x2b85862a5000 close(3) = 0 open("/lib64/libnss_files.so.2", O_RDONLY) = 3 read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\340\37\0\0\0\0\0\0"..., 832) = 832 fstat(3, {st_mode=S_IFREG|0755, st_size=53880, ...}) = 0 mmap(NULL, 2139432, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x2b85862b7000 mprotect(0x2b85862c1000, 2093056, PROT_NONE) = 0 mmap(0x2b85864c0000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x9000) = 0x2b85864c0000 close(3) = 0 mprotect(0x2b85864c0000, 4096, PROT_READ) = 0 munmap(0x2b85862a5000, 71746) = 0 open("/etc/passwd", O_RDONLY) = 3 fcntl(3, F_GETFD) = 0 fcntl(3, F_SETFD, FD_CLOEXEC) = 0 fstat(3, {st_mode=S_IFREG|0644, st_size=1823, ...}) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x2b85862a5000 read(3, "root:x:0:0:root:/root:/bin/bash\n"..., 4096) = 1823 close(3) = 0 munmap(0x2b85862a5000, 4096) = 0 socket(PF_FILE, SOCK_STREAM, 0) = 3 fcntl(3, F_SETFL, O_RDWR|O_NONBLOCK) = 0 connect(3, {sa_family=AF_FILE, path="/var/run/nscd/socket"...}, 110) = -1 ENOENT (No such file or directory) close(3) = 0 socket(PF_FILE, SOCK_STREAM, 0) = 3 fcntl(3, F_SETFL, O_RDWR|O_NONBLOCK) = 0 connect(3, {sa_family=AF_FILE, path="/var/run/nscd/socket"...}, 110) = -1 ENOENT (No such file or directory) close(3) = 0 open("/etc/group", O_RDONLY) = 3 fcntl(3, F_GETFD) = 0 fcntl(3, F_SETFD, FD_CLOEXEC) = 0 fstat(3, {st_mode=S_IFREG|0644, st_size=743, ...}) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x2b85862a5000 read(3, "root:x:0:root\nbin:x:1:root,bin,d"..., 4096) = 743 close(3) = 0 munmap(0x2b85862a5000, 4096) = 0 open("/tmp", O_RDONLY|O_NONBLOCK|O_DIRECTORY) = 3 fcntl(3, F_SETFD, FD_CLOEXEC) = 0 getdents(3, /* 8 entries */, 32768) = 264 lstat("/tmp/librsync-0.9.7.tar.gz", {st_mode=S_IFREG|0644, st_size=453802, ...}) = 0 getxattr("/tmp/librsync-0.9.7.tar.gz", "system.posix_acl_access", 0x0, 0) = -1 ENODATA (No data available) getxattr("/tmp/librsync-0.9.7.tar.gz", "system.posix_acl_default", 0x0, 0) = -1 ENODATA (No data available) lstat("/tmp/librsync-0.9.7", {st_mode=S_IFDIR|0777, st_size=4096, ...}) = 0 getxattr("/tmp/librsync-0.9.7", "system.posix_acl_access", 0x0, 0) = -1 ENODATA (No data available) getxattr("/tmp/librsync-0.9.7", "system.posix_acl_default", 0x0, 0) = -1 ENODATA (No data available) open("/etc/passwd", O_RDONLY) = 4 fcntl(4, F_GETFD) = 0 fcntl(4, F_SETFD, FD_CLOEXEC) = 0 fstat(4, {st_mode=S_IFREG|0644, st_size=1823, ...}) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x2b85862a5000 read(4, "root:x:0:0:root:/root:/bin/bash\n"..., 4096) = 1823 read(4, "", 4096) = 0 close(4) = 0 munmap(0x2b85862a5000, 4096) = 0 open("/etc/ld.so.cache", O_RDONLY) = 4 fstat(4, {st_mode=S_IFREG|0644, st_size=71746, ...}) = 0 mmap(NULL, 71746, PROT_READ, MAP_PRIVATE, 4, 0) = 0x2b85862a5000 close(4) = 0 open("/lib64/libnss_ldap.so.2", O_RDONLY) = 4 read(4, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\300r\4\0\0\0\0\0"..., 832) = 832 fstat(4, {st_mode=S_IFREG|0755, st_size=3169960, ...}) = 0 mmap(NULL, 5329912, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 4, 0) = 0x2b85864c2000 mprotect(0x2b858679e000, 2093056, PROT_NONE) = 0 mmap(0x2b858699d000, 176128, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 4, 0x2db000) = 0x2b858699d000 mmap(0x2b85869c8000, 62456, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0x2b85869c8000 close(4) = 0 open("/lib64/libcom_err.so.2", O_RDONLY) = 4 read(4, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\320\n\300\2770\0\0\0"..., 832) = 832 fstat(4, {st_mode=S_IFREG|0755, st_size=10000, ...}) = 0 mmap(0x30bfc00000, 2103048, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 4, 0) = 0x30bfc00000 mprotect(0x30bfc02000, 2093056, PROT_NONE) = 0 mmap(0x30bfe01000, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 4, 0x1000) = 0x30bfe01000 close(4) = 0 open("/lib64/libkeyutils.so.1", O_RDONLY) = 4 read(4, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0`\n@\2760\0\0\0"..., 832) = 832 fstat(4, {st_mode=S_IFREG|0755, st_size=9472, ...}) = 0 mmap(0x30be400000, 2102416, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 4, 0) = 0x30be400000 mprotect(0x30be402000, 2093056, PROT_NONE) = 0 mmap(0x30be601000, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 4, 0x1000) = 0x30be601000 close(4) = 0 open("/lib64/libresolv.so.2", O_RDONLY) = 4 read(4, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\2402\0\2760\0\0\0"..., 832) = 832 fstat(4, {st_mode=S_IFREG|0755, st_size=92736, ...}) = 0 mmap(0x30be000000, 2181864, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 4, 0) = 0x30be000000 mprotect(0x30be011000, 2097152, PROT_NONE) = 0 mmap(0x30be211000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 4, 0x11000) = 0x30be211000 mmap(0x30be213000, 6888, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0x30be213000 close(4) = 0 mprotect(0x30be211000, 4096, PROT_READ) = 0 munmap(0x2b85862a5000, 71746) = 0 rt_sigaction(SIGPIPE, {0x1, [], SA_RESTORER, 0x30ba8302d0}, {SIG_DFL, [], 0}, 8) = 0 geteuid() = 0 futex(0x2b85869c7708, FUTEX_WAKE_PRIVATE, 2147483647) = 0 open("/etc/ldap.conf", O_RDONLY) = 4 fstat(4, {st_mode=S_IFREG|0644, st_size=9119, ...}) = 0 fstat(4, {st_mode=S_IFREG|0644, st_size=9119, ...}) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x2b85862a5000 read(4, "# @(#)$Id: ldap.conf,v 1.38 2006"..., 4096) = 4096 read(4, "Use the OpenLDAP password change"..., 4096) = 4096 read(4, " OpenLDAP 2.0 and earlier is \"no"..., 4096) = 927 read(4, "", 4096) = 0 close(4) = 0 munmap(0x2b85862a5000, 4096) = 0 uname({sys="Linux", node="massive.answeron.com", ...}) = 0 open("/etc/resolv.conf", O_RDONLY) = 4 fstat(4, {st_mode=S_IFREG|0644, st_size=107, ...}) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x2b85862a5000 read(4, "; generated by /sbin/dhclient-sc"..., 4096) = 107 read(4, "", 4096) = 0 close(4) = 0 munmap(0x2b85862a5000, 4096) = 0 socket(PF_FILE, SOCK_STREAM, 0) = 4 fcntl(4, F_SETFL, O_RDWR|O_NONBLOCK) = 0 connect(4, {sa_family=AF_FILE, path="/var/run/nscd/socket"...}, 110) = -1 ENOENT (No such file or directory) close(4) = 0 socket(PF_FILE, SOCK_STREAM, 0) = 4 fcntl(4, F_SETFL, O_RDWR|O_NONBLOCK) = 0 connect(4, {sa_family=AF_FILE, path="/var/run/nscd/socket"...}, 110) = -1 ENOENT (No such file or directory) close(4) = 0 open("/etc/host.conf", O_RDONLY) = 4 fstat(4, {st_mode=S_IFREG|0644, st_size=17, ...}) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x2b85862a5000 read(4, "order hosts,bind\n", 4096) = 17 read(4, "", 4096) = 0 close(4) = 0 munmap(0x2b85862a5000, 4096) = 0 futex(0x30bab54d44, FUTEX_WAKE_PRIVATE, 2147483647) = 0 open("/etc/hosts", O_RDONLY) = 4 fcntl(4, F_GETFD) = 0 fcntl(4, F_SETFD, FD_CLOEXEC) = 0 fstat(4, {st_mode=S_IFREG|0644, st_size=187, ...}) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x2b85862a5000 read(4, "# Do not remove the following li"..., 4096) = 187 read(4, "", 4096) = 0 close(4) = 0 munmap(0x2b85862a5000, 4096) = 0 open("/etc/ld.so.cache", O_RDONLY) = 4 fstat(4, {st_mode=S_IFREG|0644, st_size=71746, ...}) = 0 mmap(NULL, 71746, PROT_READ, MAP_PRIVATE, 4, 0) = 0x2b85862a5000 close(4) = 0 open("/lib64/libnss_dns.so.2", O_RDONLY) = 4 read(4, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\340\17\0\0\0\0\0\0"..., 832) = 832 fstat(4, {st_mode=S_IFREG|0755, st_size=23736, ...}) = 0 mmap(NULL, 2113792, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 4, 0) = 0x2b85869d8000 mprotect(0x2b85869dc000, 2093056, PROT_NONE) = 0 mmap(0x2b8586bdb000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 4, 0x3000) = 0x2b8586bdb000 close(4) = 0 mprotect(0x2b8586bdb000, 4096, PROT_READ) = 0 munmap(0x2b85862a5000, 71746) = 0 socket(PF_INET, SOCK_DGRAM, IPPROTO_IP) = 4 connect(4, {sa_family=AF_INET, sin_port=htons(53), sin_addr=inet_addr("192.168.10.20")}, 28) = 0 fcntl(4, F_GETFL) = 0x2 (flags O_RDWR) fcntl(4, F_SETFL, O_RDWR|O_NONBLOCK) = 0 gettimeofday({1276265920, 823870}, NULL) = 0 poll([{fd=4, events=POLLOUT}], 1, 0) = 1 ([{fd=4, revents=POLLOUT}]) sendto(4, "C\v\1\0\0\1\0\0\0\0\0\0\7massive\10answeron\3co"..., 38, MSG_NOSIGNAL, NULL, 0) = 38 poll([{fd=4, events=POLLIN}], 1, 5000) = 1 ([{fd=4, revents=POLLIN}]) ioctl(4, FIONREAD, [122]) = 0 recvfrom(4, "C\v\205\200\0\1\0\1\0\2\0\2\7massive\10answeron\3co"..., 1024, 0, {sa_family=AF_INET, sin_port=htons(53), sin_addr=inet_addr("192.168.10.20")}, [16]) = 122 close(4) = 0 open("/etc/openldap/ldap.conf", O_RDONLY) = 4 fstat(4, {st_mode=S_IFREG|0644, st_size=335, ...}) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x2b85862a5000 read(4, "#\n# LDAP Defaults\n#\n\n# See ldap."..., 4096) = 335 read(4, "", 4096) = 0 close(4) = 0 munmap(0x2b85862a5000, 4096) = 0 getuid() = 0 geteuid() = 0 getgid() = 0 getegid() = 0 open("/root/ldaprc", O_RDONLY) = -1 ENOENT (No such file or directory) open("/root/.ldaprc", O_RDONLY) = -1 ENOENT (No such file or directory) stat("/etc/ldap.conf", {st_mode=S_IFREG|0644, st_size=9119, ...}) = 0 geteuid() = 0 brk(0x1c566000) = 0x1c566000 open("/etc/hosts", O_RDONLY) = 4 fcntl(4, F_GETFD) = 0 fcntl(4, F_SETFD, FD_CLOEXEC) = 0 fstat(4, {st_mode=S_IFREG|0644, st_size=187, ...}) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x2b85862a5000 read(4, "# Do not remove the following li"..., 4096) = 187 read(4, "", 4096) = 0 close(4) = 0 munmap(0x2b85862a5000, 4096) = 0 open("/etc/hosts", O_RDONLY) = 4 fcntl(4, F_GETFD) = 0 fcntl(4, F_SETFD, FD_CLOEXEC) = 0 fstat(4, {st_mode=S_IFREG|0644, st_size=187, ...}) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x2b85862a5000 read(4, "# Do not remove the following li"..., 4096) = 187 read(4, "", 4096) = 0 close(4) = 0 munmap(0x2b85862a5000, 4096) = 0 socket(PF_INET, SOCK_DGRAM, IPPROTO_IP) = 4 connect(4, {sa_family=AF_INET, sin_port=htons(53), sin_addr=inet_addr("192.168.10.20")}, 28) = 0 fcntl(4, F_GETFL) = 0x2 (flags O_RDWR) fcntl(4, F_SETFL, O_RDWR|O_NONBLOCK) = 0 gettimeofday({1276265920, 855948}, NULL) = 0 poll([{fd=4, events=POLLOUT}], 1, 0) = 1 ([{fd=4, revents=POLLOUT}]) sendto(4, "\32 \1\0\0\1\0\0\0\0\0\0\4ldap\10answeron\3com\0\0"..., 35, MSG_NOSIGNAL, NULL, 0) = 35 poll([{fd=4, events=POLLIN}], 1, 5000) = 1 ([{fd=4, revents=POLLIN}]) ioctl(4, FIONREAD, [104]) = 0 recvfrom(4, "\32 \205\200\0\1\0\1\0\1\0\0\4ldap\10answeron\3com\0\0"..., 1024, 0, {sa_family=AF_INET, sin_port=htons(53), sin_addr=inet_addr("192.168.10.20")}, [16]) = 104 close(4) = 0 socket(PF_INET, SOCK_DGRAM, IPPROTO_IP) = 4 connect(4, {sa_family=AF_INET, sin_port=htons(53), sin_addr=inet_addr("192.168.10.20")}, 28) = 0 fcntl(4, F_GETFL) = 0x2 (flags O_RDWR) fcntl(4, F_SETFL, O_RDWR|O_NONBLOCK) = 0 gettimeofday({1276265920, 858536}, NULL) = 0 poll([{fd=4, events=POLLOUT}], 1, 0) = 1 ([{fd=4, revents=POLLOUT}]) sendto(4, "I\375\1\0\0\1\0\0\0\0\0\0\4ldap\10answeron\3com\0\0"..., 35, MSG_NOSIGNAL, NULL, 0) = 35 poll([{fd=4, events=POLLIN}], 1, 5000) = 1 ([{fd=4, revents=POLLIN}]) ioctl(4, FIONREAD, [139]) = 0 recvfrom(4, "I\375\205\200\0\1\0\2\0\2\0\2\4ldap\10answeron\3com\0\0"..., 1024, 0, {sa_family=AF_INET, sin_port=htons(53), sin_addr=inet_addr("192.168.10.20")}, [16]) = 139 close(4) = 0 socket(PF_INET, SOCK_STREAM, IPPROTO_IP) = 4 fcntl(4, F_SETFD, FD_CLOEXEC) = 0 setsockopt(4, SOL_SOCKET, SO_KEEPALIVE, [1], 4) = 0 setsockopt(4, SOL_TCP, TCP_NODELAY, [1], 4) = 0 fcntl(4, F_GETFL) = 0x2 (flags O_RDWR) fcntl(4, F_SETFL, O_RDWR|O_NONBLOCK) = 0 connect(4, {sa_family=AF_INET, sin_port=htons(389), sin_addr=inet_addr("10.20.0.30")}, 16) = -1 EINPROGRESS (Operation now in progress) poll([{fd=4, events=POLLOUT|POLLERR|POLLHUP}], 1, 120000 And thats where it stops, right there after that last 120000.... Using strace, I can obviously CTRL+C to keep going. But like I said, normally the terminal completely freezes. Anyone have any clues?

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  • .htaccess not working (mod_rewrite)

    - by Mike Curry
    Edit: I am pretty sure my .htaccess file is NOT being executed, and the problem is NOT with my rewrite rules. I have not having any luck getting my .htaccess with mod_rewrite working. Basically all I am trying to do is remove 'www' from "http://www.site.com" and "https://www.site.com". If there is anything I am missing (conf files, etc let me know I willl update this) I jsut can't see whats wrong here... I am using a 1&1 VPS III Virtual private server... anyone ever have this issue? I am using Ubuntu 8.04 Server LTS. Here is my .htaccess file (located @ /var/www/site/trunk/html/) Options +FollowSymLinks RewriteEngine on RewriteCond %{HTTP_HOST} ^www\.(.*) [NC] RewriteRule (.*) //%1/$1 [L,R=301] My mod_rewrite is enabled: The auto regenerated sym link is there in mods-available and /usr/lib/apache2/modules/ contains mod_rewrite.so root@s15348441:/etc/apache2/mods-available# more rewrite.load LoadModule rewrite_module /usr/lib/apache2/modules/mod_rewrite.so root@s15348441:/var/log# apache2ctl -t -D DUMP_MODULES Loaded Modules: core_module (static) log_config_module (static) logio_module (static) mpm_prefork_module (static) http_module (static) so_module (static) alias_module (shared) auth_basic_module (shared) authn_file_module (shared) authz_default_module (shared) authz_groupfile_module (shared) authz_host_module (shared) authz_user_module (shared) autoindex_module (shared) cgi_module (shared) dir_module (shared) env_module (shared) mime_module (shared) negotiation_module (shared) php5_module (shared) rewrite_module (shared) setenvif_module (shared) ssl_module (shared) status_module (shared) Syntax OK My apache config files: apache2.conf # # Based upon the NCSA server configuration files originally by Rob McCool. # # This is the main Apache server configuration file. It contains the # configuration directives that give the server its instructions. # See http://httpd.apache.org/docs/2.2/ for detailed information about # the directives. # # Do NOT simply read the instructions in here without understanding # what they do. They're here only as hints or reminders. If you are unsure # consult the online docs. You have been warned. # # The configuration directives are grouped into three basic sections: # 1. Directives that control the operation of the Apache server process as a # whole (the 'global environment'). # 2. Directives that define the parameters of the 'main' or 'default' server, # which responds to requests that aren't handled by a virtual host. # These directives also provide default values for the settings # of all virtual hosts. # 3. Settings for virtual hosts, which allow Web requests to be sent to # different IP addresses or hostnames and have them handled by the # same Apache server process. # # Configuration and logfile names: If the filenames you specify for many # of the server's control files begin with "/" (or "drive:/" for Win32), the # server will use that explicit path. If the filenames do *not* begin # with "/", the value of ServerRoot is prepended -- so "/var/log/apache2/foo.log" # with ServerRoot set to "" will be interpreted by the # server as "//var/log/apache2/foo.log". # ### Section 1: Global Environment # # The directives in this section affect the overall operation of Apache, # such as the number of concurrent requests it can handle or where it # can find its configuration files. # # # ServerRoot: The top of the directory tree under which the server's # configuration, error, and log files are kept. # # NOTE! If you intend to place this on an NFS (or otherwise network) # mounted filesystem then please read the LockFile documentation (available # at <URL:http://httpd.apache.org/docs-2.1/mod/mpm_common.html#lockfile>); # you will save yourself a lot of trouble. # # Do NOT add a slash at the end of the directory path. # ServerRoot "/etc/apache2" # # The accept serialization lock file MUST BE STORED ON A LOCAL DISK. # #<IfModule !mpm_winnt.c> #<IfModule !mpm_netware.c> LockFile /var/lock/apache2/accept.lock #</IfModule> #</IfModule> # # PidFile: The file in which the server should record its process # identification number when it starts. # This needs to be set in /etc/apache2/envvars # PidFile ${APACHE_PID_FILE} # # Timeout: The number of seconds before receives and sends time out. # Timeout 300 # # KeepAlive: Whether or not to allow persistent connections (more than # one request per connection). Set to "Off" to deactivate. # KeepAlive On # # MaxKeepAliveRequests: The maximum number of requests to allow # during a persistent connection. Set to 0 to allow an unlimited amount. # We recommend you leave this number high, for maximum performance. # MaxKeepAliveRequests 100 # # KeepAliveTimeout: Number of seconds to wait for the next request from the # same client on the same connection. # KeepAliveTimeout 15 ## ## Server-Pool Size Regulation (MPM specific) ## # prefork MPM # StartServers: number of server processes to start # MinSpareServers: minimum number of server processes which are kept spare # MaxSpareServers: maximum number of server processes which are kept spare # MaxClients: maximum number of server processes allowed to start # MaxRequestsPerChild: maximum number of requests a server process serves <IfModule mpm_prefork_module> StartServers 5 MinSpareServers 5 MaxSpareServers 10 MaxClients 150 MaxRequestsPerChild 0 </IfModule> # worker MPM # StartServers: initial number of server processes to start # MaxClients: maximum number of simultaneous client connections # MinSpareThreads: minimum number of worker threads which are kept spare # MaxSpareThreads: maximum number of worker threads which are kept spare # ThreadsPerChild: constant number of worker threads in each server process # MaxRequestsPerChild: maximum number of requests a server process serves <IfModule mpm_worker_module> StartServers 2 MaxClients 150 MinSpareThreads 25 MaxSpareThreads 75 ThreadsPerChild 25 MaxRequestsPerChild 0 </IfModule> # These need to be set in /etc/apache2/envvars User ${APACHE_RUN_USER} Group ${APACHE_RUN_GROUP} # # AccessFileName: The name of the file to look for in each directory # for additional configuration directives. See also the AllowOverride # directive. # AccessFileName .htaccess # # The following lines prevent .htaccess and .htpasswd files from being # viewed by Web clients. # <Files ~ "^\.ht"> Order allow,deny Deny from all </Files> # # DefaultType is the default MIME type the server will use for a document # if it cannot otherwise determine one, such as from filename extensions. # If your server contains mostly text or HTML documents, "text/plain" is # a good value. If most of your content is binary, such as applications # or images, you may want to use "application/octet-stream" instead to # keep browsers from trying to display binary files as though they are # text. # DefaultType text/plain # # HostnameLookups: Log the names of clients or just their IP addresses # e.g., www.apache.org (on) or 204.62.129.132 (off). # The default is off because it'd be overall better for the net if people # had to knowingly turn this feature on, since enabling it means that # each client request will result in AT LEAST one lookup request to the # nameserver. # HostnameLookups Off # ErrorLog: The location of the error log file. # If you do not specify an ErrorLog directive within a <VirtualHost> # container, error messages relating to that virtual host will be # logged here. If you *do* define an error logfile for a <VirtualHost> # container, that host's errors will be logged there and not here. # ErrorLog /var/log/apache2/error.log # # LogLevel: Control the number of messages logged to the error_log. # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. # LogLevel warn # Include module configuration: Include /etc/apache2/mods-enabled/*.load Include /etc/apache2/mods-enabled/*.conf # Include all the user configurations: Include /etc/apache2/httpd.conf # Include ports listing Include /etc/apache2/ports.conf # # The following directives define some format nicknames for use with # a CustomLog directive (see below). # If you are behind a reverse proxy, you might want to change %h into %{X-Forwarded-For}i # LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\"" combined LogFormat "%h %l %u %t \"%r\" %>s %b" common LogFormat "%{Referer}i -> %U" referer LogFormat "%{User-agent}i" agent # # ServerTokens # This directive configures what you return as the Server HTTP response # Header. The default is 'Full' which sends information about the OS-Type # and compiled in modules. # Set to one of: Full | OS | Minor | Minimal | Major | Prod # where Full conveys the most information, and Prod the least. # ServerTokens Full # # Optionally add a line containing the server version and virtual host # name to server-generated pages (internal error documents, FTP directory # listings, mod_status and mod_info output etc., but not CGI generated # documents or custom error documents). # Set to "EMail" to also include a mailto: link to the ServerAdmin. # Set to one of: On | Off | EMail # ServerSignature On # # Customizable error responses come in three flavors: # 1) plain text 2) local redirects 3) external redirects # # Some examples: #ErrorDocument 500 "The server made a boo boo." #ErrorDocument 404 /missing.html #ErrorDocument 404 "/cgi-bin/missing_handler.pl" #ErrorDocument 402 http://www.example.com/subscription_info.html # # # Putting this all together, we can internationalize error responses. # # We use Alias to redirect any /error/HTTP_<error>.html.var response to # our collection of by-error message multi-language collections. We use # includes to substitute the appropriate text. # # You can modify the messages' appearance without changing any of the # default HTTP_<error>.html.var files by adding the line: # # Alias /error/include/ "/your/include/path/" # # which allows you to create your own set of files by starting with the # /usr/share/apache2/error/include/ files and copying them to /your/include/path/, # even on a per-VirtualHost basis. The default include files will display # your Apache version number and your ServerAdmin email address regardless # of the setting of ServerSignature. # # The internationalized error documents require mod_alias, mod_include # and mod_negotiation. To activate them, uncomment the following 30 lines. # Alias /error/ "/usr/share/apache2/error/" # # <Directory "/usr/share/apache2/error"> # AllowOverride None # Options IncludesNoExec # AddOutputFilter Includes html # AddHandler type-map var # Order allow,deny # Allow from all # LanguagePriority en cs de es fr it nl sv pt-br ro # ForceLanguagePriority Prefer Fallback # </Directory> # # ErrorDocument 400 /error/HTTP_BAD_REQUEST.html.var # ErrorDocument 401 /error/HTTP_UNAUTHORIZED.html.var # ErrorDocument 403 /error/HTTP_FORBIDDEN.html.var # ErrorDocument 404 /error/HTTP_NOT_FOUND.html.var # ErrorDocument 405 /error/HTTP_METHOD_NOT_ALLOWED.html.var # ErrorDocument 408 /error/HTTP_REQUEST_TIME_OUT.html.var # ErrorDocument 410 /error/HTTP_GONE.html.var # ErrorDocument 411 /error/HTTP_LENGTH_REQUIRED.html.var # ErrorDocument 412 /error/HTTP_PRECONDITION_FAILED.html.var # ErrorDocument 413 /error/HTTP_REQUEST_ENTITY_TOO_LARGE.html.var # ErrorDocument 414 /error/HTTP_REQUEST_URI_TOO_LARGE.html.var # ErrorDocument 415 /error/HTTP_UNSUPPORTED_MEDIA_TYPE.html.var # ErrorDocument 500 /error/HTTP_INTERNAL_SERVER_ERROR.html.var # ErrorDocument 501 /error/HTTP_NOT_IMPLEMENTED.html.var # ErrorDocument 502 /error/HTTP_BAD_GATEWAY.html.var # ErrorDocument 503 /error/HTTP_SERVICE_UNAVAILABLE.html.var # ErrorDocument 506 /error/HTTP_VARIANT_ALSO_VARIES.html.var # Include of directories ignores editors' and dpkg's backup files, # see README.Debian for details. # Include generic snippets of statements Include /etc/apache2/conf.d/ # Include the virtual host configurations: Include /etc/apache2/sites-enabled/ My default config file for www on apache NameVirtualHost *:80 <VirtualHost *:80> ServerAdmin [email protected] #SSLEnable #SSLVerifyClient none #SSLCertificateFile /usr/local/ssl/crt/public.crt #SSLCertificateKeyFile /usr/local/ssl/private/private.key DocumentRoot /var/www/site/trunk/html <Directory /> Options FollowSymLinks AllowOverride all </Directory> <Directory /var/www/site/trunk/html> Options Indexes FollowSymLinks MultiViews AllowOverride all Order allow,deny allow from all </Directory> ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/ <Directory "/usr/lib/cgi-bin"> AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch Order allow,deny Allow from all </Directory> ErrorLog /var/log/apache2/error.log # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn CustomLog /var/log/apache2/access.log combined ServerSignature On Alias /doc/ "/usr/share/doc/" <Directory "/usr/share/doc/"> Options Indexes MultiViews FollowSymLinks AllowOverride None Order deny,allow Deny from all Allow from 127.0.0.0/255.0.0.0 ::1/128 </Directory> </VirtualHost> My ssl config file NameVirtualHost *:443 <VirtualHost *:443> ServerAdmin [email protected] #SSLEnable #SSLVerifyClient none #SSLCertificateFile /usr/local/ssl/crt/public.crt #SSLCertificateKeyFile /usr/local/ssl/private/private.key DocumentRoot /var/www/site/trunk/html <Directory /> Options FollowSymLinks AllowOverride all </Directory> <Directory /var/www/site/trunk/html> Options Indexes FollowSymLinks MultiViews AllowOverride all Order allow,deny allow from all </Directory> ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/ <Directory "/usr/lib/cgi-bin"> AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch Order allow,deny Allow from all </Directory> ErrorLog /var/log/apache2/error.log # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn SSLEngine On SSLCertificateFile /usr/local/ssl/crt/public.crt SSLCertificateKeyFile /usr/local/ssl/private/private.key CustomLog /var/log/apache2/access.log combined ServerSignature On Alias /doc/ "/usr/share/doc/" <Directory "/usr/share/doc/"> Options Indexes MultiViews FollowSymLinks AllowOverride None Order deny,allow Deny from all Allow from 127.0.0.0/255.0.0.0 ::1/128 </Directory> </VirtualHost> My /etc/apache2/httpd.conf is blank The directory /etc/apache2/conf.d has nothing in it but one file (charset) contents of /etc/apache2/conf.dcharset # Read the documentation before enabling AddDefaultCharset. # In general, it is only a good idea if you know that all your files # have this encoding. It will override any encoding given in the files # in meta http-equiv or xml encoding tags. #AddDefaultCharset UTF-8 My apache error.log [Wed Jun 03 00:12:31 2009] [error] [client 216.168.43.234] client sent HTTP/1.1 request without hostname (see RFC2616 section 14.23): /w00tw00t.at.ISC.SANS.DFind:) [Wed Jun 03 05:03:51 2009] [error] [client 99.247.237.46] File does not exist: /var/www/site/trunk/html/favicon.ico [Wed Jun 03 05:03:54 2009] [error] [client 99.247.237.46] File does not exist: /var/www/site/trunk/html/favicon.ico [Wed Jun 03 05:13:48 2009] [error] [client 99.247.237.46] File does not exist: /var/www/site/trunk/html/favicon.ico [Wed Jun 03 05:13:51 2009] [error] [client 99.247.237.46] File does not exist: /var/www/site/trunk/html/favicon.ico [Wed Jun 03 05:13:54 2009] [error] [client 99.247.237.46] File does not exist: /var/www/site/trunk/html/favicon.ico [Wed Jun 03 05:13:57 2009] [error] [client 99.247.237.46] File does not exist: /var/www/site/trunk/html/favicon.ico [Wed Jun 03 05:17:28 2009] [error] [client 99.247.237.46] File does not exist: /var/www/site/trunk/html/favicon.ico [Wed Jun 03 05:26:23 2009] [notice] caught SIGWINCH, shutting down gracefully [Wed Jun 03 05:26:34 2009] [notice] Apache/2.2.8 (Ubuntu) PHP/5.2.4-2ubuntu5.6 with Suhosin-Patch mod_ssl/2.2.8 OpenSSL/0.9.8g configured -- resuming normal operations [Wed Jun 03 06:03:41 2009] [notice] caught SIGWINCH, shutting down gracefully [Wed Jun 03 06:03:51 2009] [notice] Apache/2.2.8 (Ubuntu) PHP/5.2.4-2ubuntu5.6 with Suhosin-Patch mod_ssl/2.2.8 OpenSSL/0.9.8g configured -- resuming normal operations [Wed Jun 03 06:25:07 2009] [notice] caught SIGWINCH, shutting down gracefully [Wed Jun 03 06:25:17 2009] [notice] Apache/2.2.8 (Ubuntu) PHP/5.2.4-2ubuntu5.6 with Suhosin-Patch mod_ssl/2.2.8 OpenSSL/0.9.8g configured -- resuming normal operations [Wed Jun 03 12:09:25 2009] [error] [client 61.139.105.163] File does not exist: /var/www/site/trunk/html/fastenv [Wed Jun 03 15:04:42 2009] [notice] Graceful restart requested, doing restart [Wed Jun 03 15:04:43 2009] [notice] Apache/2.2.8 (Ubuntu) PHP/5.2.4-2ubuntu5.6 with Suhosin-Patch mod_ssl/2.2.8 OpenSSL/0.9.8g configured -- resuming normal operations [Wed Jun 03 15:29:51 2009] [error] [client 99.247.237.46] File does not exist: /var/www/site/trunk/html/favicon.ico [Wed Jun 03 15:29:54 2009] [error] [client 99.247.237.46] File does not exist: /var/www/site/trunk/html/favicon.ico [Wed Jun 03 15:30:32 2009] [error] [client 99.247.237.46] File does not exist: /var/www/site/trunk/html/favicon.ico [Wed Jun 03 15:45:54 2009] [notice] caught SIGWINCH, shutting down gracefully [Wed Jun 03 15:46:05 2009] [notice] Apache/2.2.8 (Ubuntu) PHP/5.2.4-2ubuntu5.6 with Suhosin-Patch mod_ssl/2.2.8 OpenSSL/0.9.8g configured -- resuming normal operations

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  • iTunes crashes with "Attempt to allocate 1073741824 bytes for NS/CFData failed" error

    - by kubi
    This is a pretty common occurrence. Every two days or so iTunes will crash on me with this error. FYI, 1073741824 is 2^30, which is gigabyte. The crash log is below if you're interested. Process: iTunes [40778] Path: /Applications/iTunes.app/Contents/MacOS/iTunes Identifier: com.apple.iTunes Version: 9.0.1 (9.0.1) Build Info: iTunes-9010901~2 Code Type: X86 (Native) Parent Process: launchd [638] Date/Time: 2009-10-21 11:35:55.159 -0400 OS Version: Mac OS X 10.6.1 (10B504) Report Version: 6 Interval Since Last Report: 38292 sec Per-App Interval Since Last Report: 63956 sec Per-App Crashes Since Last Report: 1 Anonymous UUID: A7149D8A-1161-4740-976B-DB99AE1B01DD Exception Type: EXC_BREAKPOINT (SIGTRAP) Exception Codes: 0x0000000000000002, 0x0000000000000000 Crashed Thread: 13 Application Specific Information: *** Terminating app due to uncaught exception 'NSMallocException', reason: 'Attempt to allocate 1073741824 bytes for NS/CFData failed' *** Call stack at first throw: ( 0 CoreFoundation 0x9924958a __raiseError + 410 1 libobjc.A.dylib 0x9440df49 objc_exception_throw + 56 2 Foundation 0x945e2fda _NSSearchForNameInPath + 0 3 CoreFoundation 0x99262ca5 __CFDataHandleOutOfMemory + 101 4 CoreFoundation 0x9919f27d __CFDataGrow + 717 5 CoreFoundation 0x9919ce0a CFDataReplaceBytes + 362 6 CoreFoundation 0x9919e63a CFDataAppendBytes + 154 7 iTunes 0x00522808 0x0 + 5384200 8 iTunes 0x00523471 0x0 + 5387377 9 iTunes 0x00441bc8 0x0 + 4463560 10 CoreFoundation 0x9923eba3 _signalEventSync + 99 11 CoreFoundation 0x9923f58e _cfstream_solo_signalEventSync + 126 12 CoreFoundation 0x9923f4d7 CFReadStreamSignalEvent + 39 13 CFNetwork 0x97374c23 _ZN14HTTPReadStream11streamEventEm + 169 14 CoreFoundation 0x9923eba3 _signalEventSync + 99 15 CoreFoundation 0x9923eb1a _cfstream_shared_signalEventSync + 458 16 CoreFoundation 0x991b58cb __CFRunLoopDoSources0 + 1563 17 CoreFoundation 0x991b385f __CFRunLoopRun + 1071 18 CoreFoundation 0x991b2d34 CFRunLoopRunSpecific + 452 19 CoreFoundation 0x991b87a4 CFRunLoopRun + 84 20 iTunes 0x0000ade8 0x0 + 44520 21 libSystem.B.dylib 0x96de9f39 _pthread_start + 345 22 libSystem.B.dylib 0x96de9dbe thread_start + 34 ) Thread 0: Dispatch queue: com.apple.main-thread 0 libSystem.B.dylib 0x96dbc7da mach_msg_trap + 10 1 libSystem.B.dylib 0x96dbcf47 mach_msg + 68 2 com.apple.CoreFoundation 0x991b3dbf __CFRunLoopRun + 2447 3 com.apple.CoreFoundation 0x991b2d34 CFRunLoopRunSpecific + 452 4 com.apple.CoreFoundation 0x991b2b61 CFRunLoopRunInMode + 97 5 com.apple.HIToolbox 0x97c3bfec RunCurrentEventLoopInMode + 392 6 com.apple.HIToolbox 0x97c3bda3 ReceiveNextEventCommon + 354 7 com.apple.HIToolbox 0x97dc3d91 ReceiveNextEvent + 83 8 com.apple.iTunes 0x00135fae 0x1000 + 1265582 9 com.apple.HIToolbox 0x97c0f129 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567 10 com.apple.HIToolbox 0x97c0e3f0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411 11 com.apple.HIToolbox 0x97c0e24f SendEventToEventTargetWithOptions + 58 12 com.apple.HIToolbox 0x97c42c0c ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3006 13 com.apple.HIToolbox 0x97c0f57a DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672 14 com.apple.HIToolbox 0x97c0e3f0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411 15 com.apple.HIToolbox 0x97c30a81 SendEventToEventTarget + 52 16 com.apple.HIToolbox 0x97db98f7 ToolboxEventDispatcher + 86 17 com.apple.HIToolbox 0x97db9a2f RunApplicationEventLoop + 243 18 com.apple.iTunes 0x00135d84 0x1000 + 1265028 19 com.apple.iTunes 0x00135c70 0x1000 + 1264752 20 com.apple.iTunes 0x0000d2af 0x1000 + 49839 21 com.apple.iTunes 0x000049a8 0x1000 + 14760 22 com.apple.iTunes 0x00002bfb 0x1000 + 7163 23 com.apple.iTunes 0x00002b29 0x1000 + 6953 Thread 1: Dispatch queue: com.apple.libdispatch-manager 0 libSystem.B.dylib 0x96de303a kevent + 10 1 libSystem.B.dylib 0x96de3768 _dispatch_mgr_invoke + 215 2 libSystem.B.dylib 0x96de2bf9 _dispatch_queue_invoke + 183 3 libSystem.B.dylib 0x96de298a _dispatch_worker_thread2 + 234 4 libSystem.B.dylib 0x96de2401 _pthread_wqthread + 390 5 libSystem.B.dylib 0x96de2246 start_wqthread + 30 Thread 2: 0 libSystem.B.dylib 0x96dbc7da mach_msg_trap + 10 1 libSystem.B.dylib 0x96dbcf47 mach_msg + 68 2 com.apple.CoreFoundation 0x991b3dbf __CFRunLoopRun + 2447 3 com.apple.CoreFoundation 0x991b2d34 CFRunLoopRunSpecific + 452 4 com.apple.CoreFoundation 0x991b87a4 CFRunLoopRun + 84 5 com.apple.iTunes 0x0000ade8 0x1000 + 40424 6 libSystem.B.dylib 0x96de9f39 _pthread_start + 345 7 libSystem.B.dylib 0x96de9dbe thread_start + 34 Thread 3: 0 libSystem.B.dylib 0x96ddb756 select$DARWIN_EXTSN + 10 1 com.apple.CoreFoundation 0x991f304d __CFSocketManager + 1085 2 libSystem.B.dylib 0x96de9f39 _pthread_start + 345 3 libSystem.B.dylib 0x96de9dbe thread_start + 34 Thread 4: 0 libSystem.B.dylib 0x96e84766 accept$NOCANCEL$UNIX2003 + 10 1 libSystem.B.dylib 0x96e8363e accept + 32 2 com.apple.iTunes 0x0044c792 0x1000 + 4503442 3 com.apple.iTunes 0x004a86cd 0x1000 + 4880077 4 com.apple.iTunes 0x004a879b 0x1000 + 4880283 5 libSystem.B.dylib 0x96de9f39 _pthread_start + 345 6 libSystem.B.dylib 0x96de9dbe thread_start + 34 Thread 5: 0 libSystem.B.dylib 0x96e84766 accept$NOCANCEL$UNIX2003 + 10 1 libSystem.B.dylib 0x96e8363e accept + 32 2 com.apple.iTunes 0x0044c792 0x1000 + 4503442 3 com.apple.iTunes 0x004a86cd 0x1000 + 4880077 4 com.apple.iTunes 0x004a879b 0x1000 + 4880283 5 libSystem.B.dylib 0x96de9f39 _pthread_start + 345 6 libSystem.B.dylib 0x96de9dbe thread_start + 34 Thread 6: 0 libSystem.B.dylib 0x96dbc7da mach_msg_trap + 10 1 libSystem.B.dylib 0x96dbcf47 mach_msg + 68 2 com.apple.CoreFoundation 0x991b3dbf __CFRunLoopRun + 2447 3 com.apple.CoreFoundation 0x991b2d34 CFRunLoopRunSpecific + 452 4 com.apple.CoreFoundation 0x991b87a4 CFRunLoopRun + 84 5 com.apple.iTunes 0x00135e09 0x1000 + 1265161 6 com.apple.iTunes 0x00135cc5 0x1000 + 1264837 7 libSystem.B.dylib 0x96de9f39 _pthread_start + 345 8 libSystem.B.dylib 0x96de9dbe thread_start + 34 Thread 7: 0 libSystem.B.dylib 0x96dbc7da mach_msg_trap + 10 1 libSystem.B.dylib 0x96dbcf47 mach_msg + 68 2 com.apple.CoreFoundation 0x991b3dbf __CFRunLoopRun + 2447 3 com.apple.CoreFoundation 0x991b2d34 CFRunLoopRunSpecific + 452 4 com.apple.CoreFoundation 0x991b87a4 CFRunLoopRun + 84 5 com.apple.iTunes 0x0000ade8 0x1000 + 40424 6 libSystem.B.dylib 0x96de9f39 _pthread_start + 345 7 libSystem.B.dylib 0x96de9dbe thread_start + 34 Thread 8: 0 libSystem.B.dylib 0x96dbc83a semaphore_timedwait_signal_trap + 10 1 libSystem.B.dylib 0x96dea3c1 _pthread_cond_wait + 1066 2 libSystem.B.dylib 0x96e19208 pthread_cond_timedwait_relative_np + 47 3 com.apple.iTunes 0x0004ca83 0x1000 + 309891 4 com.apple.iTunes 0x0004c7cb 0x1000 + 309195 5 com.apple.iTunes 0x0004c76a 0x1000 + 309098 6 com.apple.iTunes 0x0004c5bb 0x1000 + 308667 7 libSystem.B.dylib 0x96de9f39 _pthread_start + 345 8 libSystem.B.dylib 0x96de9dbe thread_start + 34 Thread 9: 0 libSystem.B.dylib 0x96dbc7da mach_msg_trap + 10 1 libSystem.B.dylib 0x96dbcf47 mach_msg + 68 2 com.apple.CoreFoundation 0x991b3dbf __CFRunLoopRun + 2447 3 com.apple.CoreFoundation 0x991b2d34 CFRunLoopRunSpecific + 452 4 com.apple.CoreFoundation 0x991b87a4 CFRunLoopRun + 84 5 com.apple.iTunes 0x0000ade8 0x1000 + 40424 6 libSystem.B.dylib 0x96de9f39 _pthread_start + 345 7 libSystem.B.dylib 0x96de9dbe thread_start + 34 Thread 10: 0 libSystem.B.dylib 0x96dbc7da mach_msg_trap + 10 1 libSystem.B.dylib 0x96dbcf47 mach_msg + 68 2 com.apple.CoreFoundation 0x991b3dbf __CFRunLoopRun + 2447 3 com.apple.CoreFoundation 0x991b2d34 CFRunLoopRunSpecific + 452 4 com.apple.CoreFoundation 0x991b87a4 CFRunLoopRun + 84 5 com.apple.iTunes 0x0000ade8 0x1000 + 40424 6 libSystem.B.dylib 0x96de9f39 _pthread_start + 345 7 libSystem.B.dylib 0x96de9dbe thread_start + 34 Thread 11: 0 libSystem.B.dylib 0x96dbc7da mach_msg_trap + 10 1 libSystem.B.dylib 0x96dbcf47 mach_msg + 68 2 com.apple.CoreFoundation 0x991b3dbf __CFRunLoopRun + 2447 3 com.apple.CoreFoundation 0x991b2d34 CFRunLoopRunSpecific + 452 4 com.apple.CoreFoundation 0x991b87a4 CFRunLoopRun + 84 5 com.apple.iTunes 0x0000ade8 0x1000 + 40424 6 libSystem.B.dylib 0x96de9f39 _pthread_start + 345 7 libSystem.B.dylib 0x96de9dbe thread_start + 34 Thread 12: 0 libSystem.B.dylib 0x96dbc822 semaphore_wait_signal_trap + 10 1 libSystem.B.dylib 0x96dea3d8 _pthread_cond_wait + 1089 2 libSystem.B.dylib 0x96e3370f pthread_cond_wait + 48 3 com.apple.iTunes 0x0000ae70 0x1000 + 40560 4 com.apple.iTunes 0x0000ad06 0x1000 + 40198 5 com.apple.iTunes 0x004418a1 0x1000 + 4458657 6 com.apple.iTunes 0x0043f960 0x1000 + 4450656 7 com.apple.iTunes 0x00525475 0x1000 + 5391477 8 com.apple.iTunes 0x00525c0d 0x1000 + 5393421 9 com.apple.iTunes 0x0004c62c 0x1000 + 308780 10 libSystem.B.dylib 0x96de9f39 _pthread_start + 345 11 libSystem.B.dylib 0x96de9dbe thread_start + 34 Thread 13 Crashed: 0 com.apple.CoreFoundation 0x99293b07 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 7 1 libobjc.A.dylib 0x9440df49 objc_exception_throw + 56 2 com.apple.CoreFoundation 0x991b2fbc CFRunLoopRunSpecific + 1100 3 com.apple.CoreFoundation 0x991b87a4 CFRunLoopRun + 84 4 com.apple.iTunes 0x0000ade8 0x1000 + 40424 5 libSystem.B.dylib 0x96de9f39 _pthread_start + 345 6 libSystem.B.dylib 0x96de9dbe thread_start + 34 Thread 14: 0 libSystem.B.dylib 0x96dbc7da mach_msg_trap + 10 1 libSystem.B.dylib 0x96dbcf47 mach_msg + 68 2 com.apple.CoreFoundation 0x991b3dbf __CFRunLoopRun + 2447 3 com.apple.CoreFoundation 0x991b2d34 CFRunLoopRunSpecific + 452 4 com.apple.CoreFoundation 0x991b87a4 CFRunLoopRun + 84 5 com.apple.iTunes 0x0000ade8 0x1000 + 40424 6 libSystem.B.dylib 0x96de9f39 _pthread_start + 345 7 libSystem.B.dylib 0x96de9dbe thread_start + 34 Thread 15: 0 libSystem.B.dylib 0x96dbc822 semaphore_wait_signal_trap + 10 1 libSystem.B.dylib 0x96dea3d8 _pthread_cond_wait + 1089 2 libSystem.B.dylib 0x96e3370f pthread_cond_wait + 48 3 ...ickTimeComponents.component 0x915275b7 jpegdecompress_MPLoop + 79 4 libSystem.B.dylib 0x96de9f39 _pthread_start + 345 5 libSystem.B.dylib 0x96de9dbe thread_start + 34 Thread 16: 0 libSystem.B.dylib 0x96dbc822 semaphore_wait_signal_trap + 10 1 libSystem.B.dylib 0x96dea3d8 _pthread_cond_wait + 1089 2 libSystem.B.dylib 0x96e3370f pthread_cond_wait + 48 3 com.apple.iTunes 0x00025d27 0x1000 + 150823 4 com.apple.iTunes 0x00025237 0x1000 + 148023 5 libSystem.B.dylib 0x96de9f39 _pthread_start + 345 6 libSystem.B.dylib 0x96de9dbe thread_start + 34 Thread 17: 0 libSystem.B.dylib 0x96de2092 __workq_kernreturn + 10 1 libSystem.B.dylib 0x96de2628 _pthread_wqthread + 941 2 libSystem.B.dylib 0x96de2246 start_wqthread + 30 Thread 18: 0 libSystem.B.dylib 0x96dbc83a semaphore_timedwait_signal_trap + 10 1 libSystem.B.dylib 0x96dea3c1 _pthread_cond_wait + 1066 2 libSystem.B.dylib 0x96e19208 pthread_cond_timedwait_relative_np + 47 3 com.apple.iTunes 0x0004ca83 0x1000 + 309891 4 com.apple.iTunes 0x0004c7cb 0x1000 + 309195 5 com.apple.iTunes 0x0004c76a 0x1000 + 309098 6 com.apple.iTunes 0x0004c5bb 0x1000 + 308667 7 libSystem.B.dylib 0x96de9f39 _pthread_start + 345 8 libSystem.B.dylib 0x96de9dbe thread_start + 34 Thread 13 crashed with X86 Thread State (32-bit): eax: 0x00000000 ebx: 0x9440df25 ecx: 0xb08b2000 edx: 0x0000003b edi: 0xa0737ab0 esi: 0x19685e20 ebp: 0xb08b1de8 esp: 0xb08b1dd0 ss: 0x0000001f efl: 0x00000282 eip: 0x99293b07 cs: 0x00000017 ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037 cr2: 0x00ff9000 Binary Images: 0x1000 - 0xbd9ff8 com.apple.iTunes 9.0.1 (9.0.1) <18B3F1D1-1E3E-6DD1-CB52-F346ACB01921> /Applications/iTunes.app/Contents/MacOS/iTunes 0xdf9000 - 0xe01ff7 com.apple.ipodsynchronization 3.0 (116) <B41B2240-34E9-4A5E-A210-F02D99E3C00E> /System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSync 0xe09000 - 0xe0eff7 com.apple.iPod 1.6 (17) <4CCD2720-D270-C0D2-1E14-1374779C2401> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod 0xe14000 - 0xe9bfe3 com.apple.iTunes.iPodUpdater 9.0 (9.0) <474ED35C-EDCE-1FEB-AC8C-075B806977A8> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/iPodUpdater 0xee7000 - 0xf27ff7 com.apple.vmutils 4.2 (106) <834EA6B0-C91B-4CF1-ED3C-229C26459578> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils 0x14be000 - 0x14beff7 libmx.A.dylib ??? (???) <01401BF8-3FC7-19CF-ACCE-0F292BFD2F25> /usr/lib/libmx.A.dylib 0x14d0000 - 0x14d0ff7 +net.sourceforge.SafariAdBlockLoader 0.4.0 RC3 (0.4.0 RC3) <8E9A6641-9CE7-5416-DC84-883DB8BAFDDA> /Library/InputManagers/Safari AdBlock/Safari AdBlock Loader.bundle/Contents/MacOS/Safari AdBlock Loader 0x15f8000 - 0x15f9ff7 com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings 0x1778000 - 0x179efff libssl.0.9.7.dylib ??? (???) <8BF98B2F-0F55-40CA-C082-43C76707BD24> /usr/lib/libssl.0.9.7.dylib 0x17e6000 - 0x17eaff3 com.apple.audio.AudioIPCPlugIn 1.1.0 (1.1.0) <39CD9296-183C-5603-94A4-0A0EC327BA69> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugIn.bundle/Contents/MacOS/AudioIPCPlugIn 0x17ef000 - 0x17f4ffb com.apple.audio.AppleHDAHALPlugIn 1.7.4 (1.7.4a1) <B4217DD8-4BDE-CC1C-70FF-06EA901F376D> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn 0x12800000 - 0x138eaff7 com.apple.CoreFP 1.5.18 (1.5) <740FE25C-0539-AEFF-2108-C2C0D338CDCE> /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP 0x1390f000 - 0x139c4fe7 libcrypto.0.9.7.dylib ??? (???) <4917E4F2-817F-5AC4-3FBE-54BC96360448> /usr/lib/libcrypto.0.9.7.dylib 0x13a0a000 - 0x13a50ff3 com.apple.mobiledevice 251.6 (251.6) <E998830A-CFBF-3060-4770-1089AED68444> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice 0x167f5000 - 0x167f7ff7 com.apple.PDFImporter 2.1 (???) <C78368B0-3712-067C-9467-55932890C979> /System/Library/Components/PDFImporter.component/Contents/MacOS/PDFImporter 0x16900000 - 0x16905ff7 com.apple.QuartzComposer.iTunesPlugIn 1.2 (16) <8511A037-AFDE-5D1A-67DA-1B4837432D85> /Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle/Contents/MacOS/Quartz Composer Visualizer 0x17fa8000 - 0x181cbfe7 com.apple.audio.codecs.Components 2.0 (2.0) <064E9181-38CC-C2D3-070D-4D162D2903E8> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs 0x18764000 - 0x1877efc3 com.apple.AppleIntermediateCodec 1.2 (145) /Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleIntermediateCodec 0x18783000 - 0x18788ff7 com.apple.AppleMPEG2Codec 1.0.1 (220) <6FDFF3C8-7ECE-CB74-1374-9C0230C54F78> /Library/QuickTime/AppleMPEG2Codec.component/Contents/MacOS/AppleMPEG2Codec 0x19137000 - 0x1918cfef com.apple.AppleProResDecoder 2.0 (223) <793BA98A-2E7D-1C39-998D-805B60034DF4> /System/Library/QuickTime/AppleProResDecoder.component/Contents/MacOS/AppleProResDecoder 0x191c4000 - 0x191ddfe7 com.apple.applepixletvideo 1.2.19 (1.2d19) <4A68731C-8071-6CF5-012C-40F00CD1333A> /System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePixletVideo 0x19400000 - 0x19479fef com.apple.AppleVAH264HW.component 2.0 (1.0) <FFC0DED4-1AA1-267E-CE43-0261727DA31D> /System/Library/QuickTime/AppleVAH264HW.component/Contents/MacOS/AppleVAH264HW 0x1953b000 - 0x19577fe3 com.apple.QuickTimeFireWireDV.component 7.6.3 (1584) <8E3D38A3-1005-305C-7B70-D400AB4AC0F3> /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTimeFireWireDV 0x1a000000 - 0x1a312fe0 +org.perian.Perian 1.1.4 (1.1.4) <577A3B05-0FF7-FC3D-3223-88718A00D84C> /Library/QuickTime/Perian.component/Contents/MacOS/Perian 0x70000000 - 0x700cbfe7 com.apple.audio.units.Components 1.6 (1.6) <A568FC6D-1D2D-A04B-FD1A-AFF6E326E020> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio 0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <211AF0DD-42D9-79C8-BB6A-1F4BEEF4B4AB> /usr/lib/dyld 0x900cb000 - 0x900ccff7 com.apple.audio.units.AudioUnit 1.6 (1.6) <68180B96-381C-A09D-5576-606A134FD953> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit 0x900cd000 - 0x908b2fe7 com.apple.WebCore 6531 (6531.9) <F9A9848B-9EB0-B912-49F5-7E8010AF2CF1> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore 0x908b3000 - 0x908effff com.apple.CoreMediaIOServices 101.0 (715) <FD86FB28-9BA1-0993-1172-F10F61EA6344> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/CoreMediaIOServices 0x9095f000 - 0x90970ff7 com.apple.LangAnalysis 1.6.5 (1.6.5) <E77440D0-76EE-EB4C-3D00-9EDE417F13CF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis 0x909ba000 - 0x90bb7feb com.apple.AddressBook.framework 5.0 (862) <BD05B213-46CF-8EFD-B801-CF741408600D> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook 0x90bd9000 - 0x90c03ff7 com.apple.shortcut 1.1 (1.1) <B0514FA9-7CAE-AD94-93CA-7B2A2C5F7B8A> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut 0x90c04000 - 0x90c23fe7 com.apple.opencl 11 (11) <372A42E7-FB10-B74D-E1A0-980E94D07021> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL 0x90c24000 - 0x90c24ff7 com.apple.Accelerate 1.5 (Accelerate 1.5) <F642E7A0-3720-FA19-0190-E6DBD9EF2D9B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate 0x90c25000 - 0x90c25ff7 com.apple.ApplicationServices 38 (38) <8012B504-3D83-BFBB-DA65-065E061CFE03> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices 0x90d7c000 - 0x90db6fe7 libFontRegistry.dylib ??? (???) <EE633CF6-8827-EF05-10A4-5F2937120227> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib 0x90db7000 - 0x91d45ff7 com.apple.QuickTimeComponents.component 7.6.3 (1584) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents 0x91d46000 - 0x91d7cfff libtidy.A.dylib ??? (???) <DDFAB560-3883-A6A2-7BDD-D91730982B48> /usr/lib/libtidy.A.dylib 0x91d8d000 - 0x91d92ff7 com.apple.OpenDirectory 10.6 (10.6) <92582807-E8F3-3DD9-EB42-4195CFB754A1> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory 0x91d93000 - 0x91d9aff7 com.apple.agl 3.0.12 (AGL-3.0.12) <6BF89127-C18C-27A9-F94A-981836A822FE> /System/Library/Frameworks/AGL.framework/Versions/A/AGL 0x91d9b000 - 0x91ddbff3 com.apple.securityinterface 4.0 (36981) <F024C5CA-0762-1599-5BAB-17F785E51075> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface 0x91e0d000 - 0x91e5dfe7 libGLU.dylib ??? (???) <55A69DCE-1237-341E-F239-CDFE1F5B19BB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib 0x91e5e000 - 0x91ee0ffb SecurityFoundation ??? (???) <29C27E0E-B2B3-BF6B-B1F8-5783B8B01535> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation 0x91f28000 - 0x9235dff7 libLAPACK.dylib ??? (???) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib 0x9236b000 - 0x9237ffe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib 0x923bb000 - 0x924e4fe7 com.apple.audio.toolbox.AudioToolbox 1.6 (1.6) <62BEEBE6-68FC-4A48-91CF-39DA2BD793F1> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox 0x924fe000 - 0x925b0ffb libFontParser.dylib ??? (???) <EB089832-660F-0B34-3AC8-CCDA937987D9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib 0x9264d000 - 0x9264fff7 libRadiance.dylib ??? (???) <0E03CF64-0931-7B9A-F617-4387B809D6D8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib 0x92650000 - 0x92696ff7 libauto.dylib ??? (???) <FAB17F30-A28B-E33D-6E21-C7119C9C83ED> /usr/lib/libauto.dylib 0x92697000 - 0x928c2ff3 com.apple.QuartzComposer 4.0 (156.6) <D1D3A5A8-75BC-4556-85FA-8A9F487106DD> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framework/Versions/A/QuartzComposer 0x928c3000 - 0x92913ff7 com.apple.framework.familycontrols 2.0 (2.0) <50617342-E578-4C1C-938A-19A37ECA91CA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls 0x92914000 - 0x92c0dfef com.apple.QuickTime 7.6.3 (1584) <687233E1-F428-5224-08D5-5874BEA2300D> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime 0x92c22000 - 0x92d62ff7 com.apple.syncservices 5.0 (575) <61B36E07-6D14-97DC-122F-41EDE1F6DB03> /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices 0x92d6e000 - 0x92d9fff3 libTrueTypeScaler.dylib ??? (???) <F326E053-7425-2F10-F883-CBD56A1E1B72> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib 0x92da0000 - 0x92dc0fe7 libresolv.9.dylib ??? (???) <A48921CB-3FA7-3071-AF9C-2D86FB493A3A> /usr/lib/libresolv.9.dylib 0x92dca000 - 0x92ed7ff7 com.apple.MediaToolbox 0.420.17 (420.17) <EE843140-C79F-3D8C-B89E-893CD74C3633> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbox 0x92f4a000 - 0x92ff9fe3 com.apple.QuickTimeImporters.component 7.6.3 (1584) <34BF4FBA-BFCD-9A47-4BA9-E2B155C5C881> /System/Library/QuickTime/QuickTimeImporters.component/Contents/MacOS/QuickTimeImporters 0x92ffa000 - 0x930a9fef com.apple.ColorSync 4.6.0 (4.6.0) <66ABAE86-B0EC-D641-913D-08ACA965F9FA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync 0x930aa000 - 0x931a0ff7 libGLProgrammability.dylib ??? (???) <B8E40851-3A01-7D01-2F96-537BF7FA63B5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib 0x931a8000 - 0x93200fe7 com.apple.datadetectorscore 2.0 (80.7) <A40AA74A-9D13-2A6C-5440-B50905923251> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore 0x93201000 - 0x93228ff7 com.apple.quartzfilters 1.6.0 (1.6.0) <879A3B93-87A6-88FE-305D-DF1EAED04756> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework/Versions/A/QuartzFilters 0x93229000 - 0x9327aff7 com.apple.HIServices 1.8.0 (???) <B8EC13DB-A81A-91BF-8C82-66E840C64C91> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices 0x9327b000 - 0x932b6fe7 com.apple.DebugSymbols 1.1 (70) <05013716-CFCF-801E-5535-D0643869BDCD> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols 0x932b7000 - 0x93304feb com.apple.DirectoryService.PasswordServerFramework 6.0 (6.0) <BF66BA5D-BBC8-78A5-DBE2-F9DE3DD1D775> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer 0x93305000 - 0x93319ffb com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <57DD5458-4F24-DA7D-0927-C3321A65D743> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis 0x9331a000 - 0x9335eff3 com.apple.coreui 0.2 (112) <A810DFFD-6314-5E2B-93A4-D5626634B1EE> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI 0x9335f000 - 0x93418fe7 libsqlite3.dylib ??? (???) <16CEF8E8-8C9A-94CD-EF5D-05477844C005> /usr/lib/libsqlite3.dylib 0x93419000 - 0x93473ff7 com.apple.framework.IOKit 2.0 (???) <7618DDEC-2E3B-9C6E-FDC9-15169E24B4FB> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit 0x93474000 - 0x934edff3 com.apple.audio.CoreAudio 3.2.0 (3.2) <91AE891E-6015-AABE-3512-2D5EBCA0937B> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio 0x934ee000 - 0x935effe7 libxml2.2.dylib ??? (???) <C242A74D-280A-90C3-3F79-891624AA45D2> /usr/lib/libxml2.2.dylib 0x935f0000 - 0x93634fe7 com.apple.Metadata 10.6.0 (507.1) <CBD1B22B-5F10-C784-03A2-35106B97DF3F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata 0x93635000 - 0x93637ff7 com.apple.QuickTimeH264.component 7.6.3 (1584) /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264 0x93639000 - 0x93654ff7 libPng.dylib ??? (???) <38DD4AA1-0643-85A0-F2F5-EE9269729975> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib 0x93655000 - 0x936affe7 com.apple.CorePDF 1.0 (1.0) <590244C9-15D7-7A65-13AF-6F597123746B> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF 0x936b0000 - 0x936e8ff7 com.apple.LDAPFramework 2.0 (120.1) <8C7F3F42-6A4D-D37A-4232-685D44E8769E> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP 0x93723000 - 0x93757ff7 libcups.2.dylib ??? (???) <9078BA07-DEE1-6597-D15D-7BE3A20CB5A0> /usr/lib/libcups.2.dylib 0x93758000 - 0x93758ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib 0x93759000 - 0x9375cffb com.apple.help 1.3.1 (41) <67F1F424-3983-7A2A-EC21-867BE838E90B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help 0x9375d000 - 0x937d4feb com.apple.backup.framework 1.1 (1.0) <73C642BD-

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  • Httpd problem, suspect an attack but not sure

    - by Bob
    On one of my servers when I type netstat -n I get a huge output, something like 400 entries for httpd. The bandwidth on the server isn't high, so I'm confused as to what's causing it. I'm suspecting an attack, but not sure. Intermittently, the web server will stop responding. When this happens all other services such as ping, ftp, work just normally. System load is also normal. The only thing that isn't normal I think is the "netstat -n" output. Can you guys take a look and see if there's something I can do? I have APF installed, but not sure what rules I should put into place to mitigate the problem. Btw, I'm running CentOS 5 Linux with Apache 2. root@linux [/backup/stuff/apf-9.7-1]# netstat -n|grep :80 tcp 0 0 120.136.23.56:80 220.181.94.220:48397 TIME_WAIT tcp 0 0 120.136.23.56:80 218.86.49.153:1734 TIME_WAIT tcp 0 0 120.136.23.56:80 67.195.37.99:48316 TIME_WAIT tcp 0 0 120.136.23.56:80 208.80.193.33:54407 TIME_WAIT tcp 0 0 120.136.23.56:80 65.49.2.180:46768 TIME_WAIT tcp 0 0 120.136.23.56:80 120.0.70.180:9414 FIN_WAIT2 tcp 0 0 120.136.23.56:80 221.130.177.101:43386 TIME_WAIT tcp 0 0 120.136.23.92:80 220.181.7.112:51601 TIME_WAIT tcp 0 0 120.136.23.94:80 220.181.94.215:53097 TIME_WAIT tcp 0 0 120.136.23.56:80 202.160.188.236:53203 TIME_WAIT tcp 0 0 120.136.23.56:80 119.119.247.249:62297 TIME_WAIT tcp 0 0 120.136.23.56:80 119.119.247.249:64345 TIME_WAIT tcp 0 0 120.136.23.56:80 67.195.115.105:36600 TIME_WAIT tcp 0 0 120.136.23.56:80 118.77.25.129:1743 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.94.220:35107 TIME_WAIT tcp 0 0 120.136.23.56:80 119.119.247.249:61801 TIME_WAIT tcp 0 0 120.136.23.56:80 66.249.69.155:57641 TIME_WAIT tcp 0 1009 120.136.23.56:80 114.249.218.24:17204 CLOSING tcp 0 0 120.136.23.93:80 119.235.237.85:45355 TIME_WAIT tcp 0 0 120.136.23.56:80 217.212.224.182:45195 TIME_WAIT tcp 0 0 120.136.23.56:80 220.189.10.170:1556 TIME_WAIT tcp 0 0 120.136.23.56:80 202.160.180.102:35701 TIME_WAIT tcp 0 0 120.136.23.56:80 118.77.25.129:1745 TIME_WAIT tcp 0 0 120.136.23.56:80 118.77.25.129:1749 TIME_WAIT tcp 0 0 120.136.23.56:80 118.77.25.129:1748 TIME_WAIT tcp 0 0 120.136.23.56:80 221.195.76.250:26635 TIME_WAIT tcp 0 0 120.136.23.56:80 67.195.111.239:58417 TIME_WAIT tcp 0 0 120.136.23.56:80 67.218.116.164:53370 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.94.236:56168 TIME_WAIT tcp 0 0 120.136.23.93:80 120.136.23.93:36947 TIME_WAIT tcp 0 1009 120.136.23.56:80 114.249.218.24:16991 CLOSING tcp 0 305 120.136.23.56:80 59.58.149.147:1881 ESTABLISHED tcp 0 0 120.136.23.56:80 61.186.48.148:1405 ESTABLISHED tcp 0 0 120.136.23.56:80 123.125.66.46:26703 TIME_WAIT tcp 0 0 120.136.23.56:80 222.84.58.254:4814 TIME_WAIT tcp 0 0 120.136.23.56:80 218.86.49.153:1698 TIME_WAIT tcp 0 0 120.136.23.56:80 222.84.58.254:4813 TIME_WAIT tcp 0 0 120.136.23.56:80 222.84.58.254:4810 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.94.236:60508 TIME_WAIT tcp 0 0 120.136.23.56:80 222.84.58.254:4811 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.125.71:43991 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.125.71:52182 TIME_WAIT tcp 0 0 120.136.23.56:80 222.84.58.254:4806 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.125.71:56024 TIME_WAIT tcp 0 0 120.136.23.56:80 222.84.58.254:4805 TIME_WAIT tcp 0 0 120.136.23.56:80 222.89.251.167:2133 TIME_WAIT tcp 0 0 120.136.23.56:80 67.195.37.99:48340 TIME_WAIT tcp 0 0 120.136.23.56:80 119.119.247.249:63543 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.94.220:39544 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.125.71:48066 TIME_WAIT tcp 0 0 120.136.23.56:80 222.84.58.254:4822 TIME_WAIT tcp 0 0 120.136.23.56:80 67.195.113.253:55817 TIME_WAIT tcp 0 0 120.136.23.56:80 219.141.124.130:11316 FIN_WAIT2 tcp 0 0 120.136.23.56:80 222.84.58.254:4820 TIME_WAIT tcp 0 0 120.136.23.56:80 222.84.58.254:4816 TIME_WAIT tcp 0 0 120.136.23.56:80 202.160.180.140:40743 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.125.71:60979 TIME_WAIT tcp 0 2332 120.136.23.56:80 221.180.12.66:29255 LAST_ACK tcp 0 0 120.136.23.56:80 117.36.231.149:4078 TIME_WAIT tcp 0 2332 120.136.23.56:80 221.180.12.66:29251 LAST_ACK tcp 0 0 120.136.23.56:80 117.36.231.149:4079 TIME_WAIT tcp 0 2332 120.136.23.56:80 221.180.12.66:29260 LAST_ACK tcp 0 0 120.136.23.56:80 220.181.94.236:51379 TIME_WAIT tcp 0 0 120.136.23.56:80 114.237.16.26:1363 TIME_WAIT tcp 0 2332 120.136.23.56:80 221.180.12.66:29263 LAST_ACK tcp 0 0 120.136.23.56:80 220.181.94.220:63106 TIME_WAIT tcp 0 0 120.136.23.56:80 221.130.177.101:45795 TIME_WAIT tcp 0 0 120.136.23.56:80 111.224.115.203:46315 ESTABLISHED tcp 0 0 120.136.23.56:80 66.249.69.5:35081 ESTABLISHED tcp 0 0 120.136.23.56:80 203.209.252.26:51590 TIME_WAIT tcp 0 2332 120.136.23.56:80 221.180.12.66:29268 LAST_ACK tcp 0 0 120.136.23.80:80 216.7.175.100:54555 TIME_WAIT tcp 0 0 120.136.23.92:80 220.181.7.38:47180 TIME_WAIT tcp 0 0 120.136.23.56:80 119.119.247.249:64467 TIME_WAIT tcp 0 2332 120.136.23.56:80 221.180.12.66:29265 LAST_ACK tcp 0 0 120.136.23.92:80 220.181.7.110:46593 TIME_WAIT tcp 0 2332 120.136.23.56:80 221.180.12.66:29276 LAST_ACK tcp 0 0 120.136.23.56:80 117.36.231.149:4080 TIME_WAIT tcp 0 0 120.136.23.56:80 117.36.231.149:4081 TIME_WAIT tcp 0 0 120.136.23.56:80 67.195.37.99:50215 TIME_WAIT tcp 0 101505 120.136.23.56:80 111.166.41.15:1315 ESTABLISHED tcp 0 2332 120.136.23.56:80 221.180.12.66:29274 LAST_ACK tcp 0 0 120.136.23.56:80 222.84.58.254:4878 TIME_WAIT tcp 0 1 120.136.23.93:80 58.33.226.66:4715 FIN_WAIT1 tcp 0 0 120.136.23.56:80 222.84.58.254:4877 TIME_WAIT tcp 0 1009 120.136.23.56:80 114.249.218.24:17062 CLOSING tcp 0 2332 120.136.23.56:80 221.180.12.66:29280 LAST_ACK tcp 0 0 120.136.23.56:80 222.84.58.254:4874 TIME_WAIT tcp 0 0 120.136.23.93:80 124.115.0.28:59777 TIME_WAIT tcp 0 0 120.136.23.56:80 222.84.58.254:4872 TIME_WAIT tcp 0 0 120.136.23.56:80 222.84.58.254:4870 TIME_WAIT tcp 0 0 120.136.23.56:80 67.195.37.99:50449 TIME_WAIT tcp 0 0 120.136.23.56:80 222.84.58.254:4868 TIME_WAIT tcp 0 0 120.136.23.56:80 221.130.177.107:37579 TIME_WAIT tcp 0 0 120.136.23.56:80 67.195.114.238:34255 TIME_WAIT tcp 0 0 120.136.23.56:80 221.130.177.105:35530 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.94.220:43960 TIME_WAIT tcp 0 0 120.136.23.56:80 67.195.111.229:41667 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.94.220:52669 TIME_WAIT tcp 0 0 120.136.23.56:80 67.195.111.239:56779 TIME_WAIT tcp 1 16560 120.136.23.56:80 210.13.118.102:43675 CLOSE_WAIT tcp 0 1009 120.136.23.56:80 114.249.218.24:17084 CLOSING tcp 0 0 120.136.23.56:80 221.130.177.105:33501 TIME_WAIT tcp 0 0 120.136.23.93:80 123.116.230.132:9703 TIME_WAIT tcp 0 0 120.136.23.56:80 67.195.37.99:49414 TIME_WAIT tcp 0 0 120.136.23.56:80 220.168.66.48:3360 ESTABLISHED tcp 0 0 120.136.23.56:80 220.168.66.48:3361 FIN_WAIT2 tcp 0 0 120.136.23.56:80 220.168.66.48:3362 ESTABLISHED tcp 0 0 120.136.23.80:80 66.249.68.183:39813 TIME_WAIT tcp 0 0 120.136.23.56:80 67.195.37.99:51569 TIME_WAIT tcp 0 0 120.136.23.56:80 216.129.119.11:58377 TIME_WAIT tcp 0 0 120.136.23.56:80 67.195.111.229:41914 TIME_WAIT tcp 0 0 120.136.23.56:80 60.213.146.54:33921 TIME_WAIT tcp 0 0 120.136.23.56:80 67.195.37.99:50287 TIME_WAIT tcp 0 0 120.136.23.56:80 61.150.84.6:2094 TIME_WAIT tcp 0 0 120.136.23.56:80 67.218.116.166:33262 TIME_WAIT tcp 0 0 120.136.23.56:80 221.130.177.101:38064 TIME_WAIT tcp 0 0 120.136.23.56:80 110.75.167.223:39895 TIME_WAIT tcp 0 0 120.136.23.56:80 67.195.37.99:48991 TIME_WAIT tcp 1 16560 120.136.23.56:80 210.13.118.102:61893 CLOSE_WAIT tcp 0 0 120.136.23.93:80 61.152.250.144:42832 TIME_WAIT tcp 0 0 120.136.23.56:80 202.160.180.174:37484 TIME_WAIT tcp 0 0 120.136.23.56:80 119.119.247.249:63403 TIME_WAIT tcp 0 0 120.136.23.56:80 119.119.247.249:62121 TIME_WAIT tcp 0 0 120.136.23.56:80 66.249.69.155:62189 TIME_WAIT tcp 0 0 120.136.23.56:80 202.160.180.80:60303 TIME_WAIT tcp 0 363 120.136.23.56:80 123.89.153.157:39067 ESTABLISHED tcp 0 0 127.0.0.1:80 127.0.0.1:49406 TIME_WAIT tcp 0 0 120.136.23.92:80 66.249.65.226:61423 TIME_WAIT tcp 0 0 120.136.23.56:80 122.136.173.33:19652 TIME_WAIT tcp 0 2332 120.136.23.56:80 221.180.12.66:29243 LAST_ACK tcp 0 0 120.136.23.56:80 122.136.173.33:19653 FIN_WAIT2 tcp 0 0 120.136.23.56:80 122.86.41.132:5061 TIME_WAIT tcp 0 0 120.136.23.56:80 202.160.179.90:51318 TIME_WAIT tcp 0 0 120.136.23.56:80 122.86.41.132:5060 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.94.235:54333 TIME_WAIT tcp 0 1 120.136.23.56:80 122.86.41.132:5062 LAST_ACK tcp 0 0 120.136.23.56:80 220.181.94.229:42547 ESTABLISHED tcp 0 0 120.136.23.56:80 123.125.66.135:39557 TIME_WAIT tcp 0 0 120.136.23.56:80 122.86.41.132:5057 TIME_WAIT tcp 0 0 120.136.23.56:80 202.127.20.37:17012 ESTABLISHED tcp 0 0 120.136.23.56:80 202.127.20.37:17013 ESTABLISHED tcp 0 0 120.136.23.93:80 222.190.105.186:4641 FIN_WAIT2 tcp 0 0 120.136.23.56:80 122.86.41.132:5059 TIME_WAIT tcp 0 0 120.136.23.56:80 202.127.20.37:17014 ESTABLISHED tcp 0 0 120.136.23.56:80 60.169.49.238:64078 ESTABLISHED tcp 0 0 120.136.23.56:80 122.86.41.132:5058 TIME_WAIT tcp 0 0 120.136.23.56:80 202.127.20.37:17015 ESTABLISHED tcp 0 0 120.136.23.56:80 60.169.49.238:64079 ESTABLISHED tcp 0 0 120.136.23.56:80 202.127.20.37:17016 ESTABLISHED tcp 0 0 120.136.23.56:80 67.195.113.224:53092 TIME_WAIT tcp 0 1 120.136.23.56:80 122.86.41.132:5065 LAST_ACK tcp 0 0 120.136.23.56:80 122.86.41.132:5064 TIME_WAIT tcp 0 0 120.136.23.56:80 122.86.41.132:5067 TIME_WAIT tcp 0 0 120.136.23.56:80 122.86.41.132:5066 TIME_WAIT tcp 0 0 120.136.23.80:80 125.46.48.20:58200 TIME_WAIT tcp 0 27544 120.136.23.56:80 124.160.125.8:8189 LAST_ACK tcp 0 0 120.136.23.56:80 123.125.66.27:30477 TIME_WAIT tcp 0 0 120.136.23.56:80 221.130.177.102:60019 TIME_WAIT tcp 0 0 120.136.23.56:80 60.169.49.238:64080 FIN_WAIT2 tcp 0 0 120.136.23.56:80 220.181.94.229:37673 TIME_WAIT tcp 0 26136 120.136.23.56:80 60.169.49.238:64081 ESTABLISHED tcp 0 0 120.136.23.56:80 202.127.20.37:17002 ESTABLISHED tcp 0 0 120.136.23.56:80 60.169.49.238:64082 ESTABLISHED tcp 0 0 120.136.23.56:80 60.169.49.238:64083 ESTABLISHED tcp 0 0 120.136.23.56:80 60.169.49.238:64084 FIN_WAIT2 tcp 0 0 120.136.23.56:80 60.169.49.238:64085 FIN_WAIT2 tcp 0 0 120.136.23.56:80 219.131.92.53:4084 TIME_WAIT tcp 0 0 120.136.23.56:80 219.131.92.53:4085 TIME_WAIT tcp 0 0 120.136.23.56:80 219.131.92.53:4086 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.94.235:42269 TIME_WAIT tcp 0 0 120.136.23.56:80 125.238.149.46:56911 TIME_WAIT tcp 0 0 120.136.23.56:80 125.238.149.46:56910 TIME_WAIT tcp 0 0 120.136.23.56:80 219.131.92.53:4081 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.94.221:34606 TIME_WAIT tcp 0 0 120.136.23.56:80 219.131.92.53:4082 TIME_WAIT tcp 0 0 120.136.23.80:80 125.46.48.20:25451 TIME_WAIT tcp 0 0 120.136.23.56:80 219.131.92.53:4083 TIME_WAIT tcp 0 0 120.136.23.56:80 221.130.177.100:55875 TIME_WAIT tcp 0 0 120.136.23.56:80 221.130.177.100:51522 TIME_WAIT tcp 0 0 120.136.23.56:80 111.9.9.224:49650 TIME_WAIT tcp 0 0 120.136.23.56:80 219.131.92.53:4088 TIME_WAIT tcp 0 0 120.136.23.56:80 219.131.92.53:4089 TIME_WAIT tcp 0 0 120.136.23.56:80 124.224.63.144:18753 TIME_WAIT tcp 0 0 120.136.23.56:80 124.224.63.144:18752 TIME_WAIT tcp 0 0 120.136.23.56:80 124.224.63.144:18755 TIME_WAIT tcp 0 0 120.136.23.56:80 66.249.69.2:43954 ESTABLISHED tcp 0 0 120.136.23.56:80 124.224.63.144:18754 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.94.231:48903 TIME_WAIT tcp 0 0 120.136.23.56:80 121.0.29.194:61655 TIME_WAIT tcp 0 0 120.136.23.56:80 125.238.149.46:56915 TIME_WAIT tcp 0 0 120.136.23.56:80 125.238.149.46:56914 TIME_WAIT tcp 0 0 120.136.23.80:80 125.46.48.20:16247 TIME_WAIT tcp 0 0 120.136.23.56:80 125.238.149.46:56913 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.94.235:59909 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.94.235:48389 TIME_WAIT tcp 0 0 120.136.23.56:80 125.238.149.46:56912 TIME_WAIT tcp 0 0 120.136.23.93:80 222.190.105.186:4635 TIME_WAIT tcp 0 0 120.136.23.56:80 221.130.177.106:44326 TIME_WAIT tcp 0 0 120.136.23.56:80 222.170.217.26:1812 TIME_WAIT tcp 0 0 120.136.23.56:80 222.170.217.26:1810 TIME_WAIT tcp 0 0 120.136.23.56:80 221.130.177.104:36898 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.94.235:39033 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.94.231:58229 TIME_WAIT tcp 0 0 120.136.23.56:80 222.170.217.26:1822 TIME_WAIT tcp 0 0 120.136.23.56:80 222.170.217.26:1820 TIME_WAIT tcp 0 0 120.136.23.56:80 121.206.183.172:2214 FIN_WAIT2 tcp 0 0 120.136.23.56:80 220.181.94.221:54341 TIME_WAIT tcp 0 0 120.136.23.56:80 222.170.217.26:1818 TIME_WAIT tcp 0 0 120.136.23.56:80 124.224.63.144:18751 TIME_WAIT tcp 0 0 120.136.23.56:80 124.224.63.144:18750 TIME_WAIT tcp 0 0 120.136.23.56:80 61.177.143.210:4226 TIME_WAIT tcp 0 0 120.136.23.56:80 116.9.9.250:55700 TIME_WAIT tcp 0 39599 120.136.23.93:80 125.107.166.221:3083 ESTABLISHED tcp 0 0 120.136.23.56:80 120.86.215.180:62554 TIME_WAIT tcp 0 0 120.136.23.56:80 221.130.177.100:48442 TIME_WAIT tcp 0 0 120.136.23.56:80 123.150.182.221:34199 TIME_WAIT tcp 0 69227 120.136.23.93:80 125.107.166.221:3084 ESTABLISHED tcp 0 0 120.136.23.56:80 220.181.94.231:53605 TIME_WAIT tcp 0 0 120.136.23.56:80 123.150.182.221:34196 TIME_WAIT tcp 0 0 120.136.23.56:80 120.86.215.180:62556 TIME_WAIT tcp 0 0 120.136.23.56:80 123.150.182.221:34203 TIME_WAIT tcp 0 0 120.136.23.56:80 221.130.177.104:40252 TIME_WAIT tcp 0 0 120.136.23.56:80 123.150.182.221:34202 TIME_WAIT tcp 0 0 120.136.23.56:80 124.224.63.144:18731 TIME_WAIT tcp 0 0 120.136.23.56:80 123.150.182.221:34201 TIME_WAIT tcp 0 0 120.136.23.56:80 123.150.182.221:34200 TIME_WAIT tcp 0 0 120.136.23.56:80 111.9.9.224:49538 TIME_WAIT tcp 0 0 120.136.23.56:80 202.160.180.57:49229 TIME_WAIT tcp 0 0 120.136.23.56:80 124.224.63.144:18734 TIME_WAIT tcp 0 0 120.136.23.56:80 123.150.182.221:34204 TIME_WAIT tcp 0 0 120.136.23.56:80 111.72.156.95:2517 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.94.229:59728 TIME_WAIT tcp 0 0 120.136.23.56:80 116.20.61.208:50598 TIME_WAIT tcp 0 0 120.136.23.56:80 122.86.41.132:5031 TIME_WAIT tcp 0 0 120.136.23.56:80 122.86.41.132:5030 TIME_WAIT tcp 0 0 120.136.23.56:80 220.191.255.196:46290 FIN_WAIT2 tcp 0 0 120.136.23.56:80 122.86.41.132:5037 TIME_WAIT tcp 0 1 120.136.23.56:80 122.86.41.132:5036 LAST_ACK tcp 0 0 120.136.23.80:80 115.56.48.140:38058 TIME_WAIT tcp 0 0 120.136.23.56:80 122.86.41.132:5039 TIME_WAIT tcp 0 0 120.136.23.80:80 115.56.48.140:38057 TIME_WAIT tcp 0 0 120.136.23.56:80 122.86.41.132:5038 TIME_WAIT tcp 0 0 120.136.23.80:80 125.46.48.20:45862 TIME_WAIT tcp 0 0 120.136.23.56:80 122.86.41.132:5033 TIME_WAIT tcp 0 0 120.136.23.56:80 122.86.41.132:5032 TIME_WAIT tcp 0 0 120.136.23.56:80 122.86.41.132:5034 TIME_WAIT tcp 0 0 120.136.23.56:80 111.9.9.224:49582 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.94.221:38777 TIME_WAIT tcp 0 0 120.136.23.56:80 123.125.66.15:27007 TIME_WAIT tcp 0 0 120.136.23.56:80 67.195.37.98:59848 TIME_WAIT tcp 0 0 120.136.23.56:80 122.86.41.132:5040 TIME_WAIT tcp 0 0 120.136.23.80:80 125.46.48.20:14651 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.94.221:58495 TIME_WAIT tcp 0 0 120.136.23.56:80 111.72.156.95:2765 TIME_WAIT tcp 0 0 120.136.23.56:80 122.86.41.132:5053 TIME_WAIT tcp 0 0 120.136.23.56:80 120.86.215.180:62578 ESTABLISHED tcp 0 0 120.136.23.56:80 202.160.179.58:36715 TIME_WAIT tcp 0 0 120.136.23.56:80 122.86.41.132:5048 TIME_WAIT tcp 0 0 120.136.23.93:80 61.153.27.172:4889 TIME_WAIT tcp 0 0 120.136.23.56:80 111.72.156.95:1995 TIME_WAIT tcp 0 0 120.136.23.56:80 111.9.9.224:49501 TIME_WAIT tcp 0 12270 120.136.23.56:80 119.12.4.49:49551 ESTABLISHED tcp 0 6988 120.136.23.56:80 119.12.4.49:49550 ESTABLISHED tcp 0 0 120.136.23.56:80 66.249.67.106:60516 TIME_WAIT tcp 0 0 120.136.23.56:80 202.160.179.76:56301 TIME_WAIT tcp 0 0 120.136.23.56:80 202.160.178.41:32907 TIME_WAIT tcp 0 0 120.136.23.93:80 61.153.27.172:24811 TIME_WAIT tcp 0 0 120.136.23.56:80 202.160.180.155:35617 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.94.229:50081 TIME_WAIT tcp 0 3650 120.136.23.56:80 119.12.4.49:49555 ESTABLISHED tcp 0 0 120.136.23.56:80 116.9.9.250:55632 TIME_WAIT tcp 0 4590 120.136.23.56:80 119.12.4.49:49554 ESTABLISHED tcp 0 823 120.136.23.56:80 119.12.4.49:49553 ESTABLISHED tcp 0 778 120.136.23.56:80 119.12.4.49:49552 ESTABLISHED tcp 0 31944 120.136.23.93:80 222.67.49.170:52229 ESTABLISHED tcp 0 0 120.136.23.93:80 219.219.127.2:44661 TIME_WAIT tcp 0 0 120.136.23.56:80 221.130.177.102:38602 TIME_WAIT tcp 0 0 120.136.23.56:80 61.177.143.210:4208 TIME_WAIT tcp 0 0 120.136.23.56:80 117.23.111.2:3297 TIME_WAIT tcp 0 0 120.136.23.56:80 111.72.156.95:2079 TIME_WAIT tcp 0 0 120.136.23.92:80 220.181.7.49:44133 TIME_WAIT tcp 0 0 120.136.23.80:80 125.46.48.20:38627 TIME_WAIT tcp 0 660 120.136.23.56:80 113.16.37.24:62908 LAST_ACK tcp 0 0 120.136.23.56:80 220.181.94.231:62850 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.94.235:33423 TIME_WAIT tcp 0 0 120.136.23.56:80 216.129.119.40:53331 TIME_WAIT tcp 0 0 120.136.23.56:80 116.248.65.32:2580 ESTABLISHED tcp 0 0 120.136.23.56:80 61.177.143.210:4199 TIME_WAIT tcp 0 0 120.136.23.93:80 125.107.166.221:3052 TIME_WAIT tcp 0 0 120.136.23.56:80 216.7.175.100:36933 TIME_WAIT tcp 0 1 120.136.23.56:80 183.35.149.94:2414 FIN_WAIT1 tcp 0 26963 120.136.23.56:80 124.160.125.8:8274 LAST_ACK tcp 0 0 120.136.23.93:80 61.153.27.172:16350 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.94.229:64907 TIME_WAIT tcp 0 0 120.136.23.56:80 219.131.92.53:4116 TIME_WAIT tcp 0 0 120.136.23.56:80 221.130.177.102:32937 TIME_WAIT tcp 0 0 120.136.23.56:80 218.59.137.178:52731 FIN_WAIT2 tcp 0 0 120.136.23.56:80 123.125.66.53:31474 ESTABLISHED tcp 0 8950 120.136.23.56:80 221.194.136.245:21574 ESTABLISHED tcp 0 0 120.136.23.56:80 216.7.175.100:36922 TIME_WAIT tcp 0 0 120.136.23.56:80 216.7.175.100:36923 TIME_WAIT tcp 0 0 120.136.23.56:80 221.130.177.106:41386 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.94.221:62681 TIME_WAIT tcp 0 0 120.136.23.56:80 111.72.156.95:1639 ESTABLISHED tcp 0 0 120.136.23.56:80 219.131.92.53:4103 TIME_WAIT tcp 0 0 120.136.23.56:80 220.181.94.231:44007 TIME_WAIT tcp 0 0 120.136.23.93:80 61.153.27.172:15026 TIME_WAIT tcp 0 0 120.136.23.56:80 202.160.180.125:59521 TIME_WAIT tcp 0 660 120.136.23.56:80 113.16.37.24:62921 FIN_WAIT1 tcp 0 0 120.136.23.56:80 220.181.94.229:54767 TIME_WAIT tcp 0 0 120.136.23.56:80 219.131.92.53:4148 ESTABLISHED tcp 0 0 120.136.23.93:80 202.104.103.210:2423 TIME_WAIT tcp 0 0 120.136.23.56:80 219.131.92.53:4149 ESTABLISHED tcp 0 0 120.136.23.56:80 219.131.

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  • iptables syn flood countermeasure

    - by Penegal
    I'm trying to adjust my iptables firewall to increase the security of my server, and I found something a bit problematic here : I have to set INPUT policy to ACCEPT and, in addition, to have a rule saying iptables -I INPUT -i eth0 -j ACCEPT. Here comes my script (launched manually for tests) : #!/bin/sh IPT=/sbin/iptables echo "Clearing firewall rules" $IPT -F $IPT -Z $IPT -t nat -F $IPT -t nat -Z $IPT -t mangle -F $IPT -t mangle -Z $IPT -X echo "Defining logging policy for dropped packets" $IPT -N LOGDROP $IPT -A LOGDROP -j LOG -m limit --limit 5/min --log-level debug --log-prefix "iptables rejected: " $IPT -A LOGDROP -j DROP echo "Setting firewall policy" $IPT -P INPUT DROP # Deny all incoming connections $IPT -P OUTPUT ACCEPT # Allow all outgoing connections $IPT -P FORWARD DROP # Deny all forwaring echo "Allowing connections from/to lo and incoming connections from eth0" $IPT -I INPUT -i lo -j ACCEPT $IPT -I OUTPUT -o lo -j ACCEPT #$IPT -I INPUT -i eth0 -j ACCEPT echo "Setting SYN flood countermeasures" $IPT -A INPUT -p tcp -i eth0 --syn -m limit --limit 100/second --limit-burst 200 -j LOGDROP echo "Allowing outgoing traffic corresponding to already initiated connections" $IPT -A OUTPUT -p ALL -m state --state ESTABLISHED,RELATED -j ACCEPT echo "Allowing incoming SSH" $IPT -A INPUT -p tcp --dport 22 -m state --state NEW -m recent --set --name SSH -j ACCEPT echo "Setting SSH bruteforce attacks countermeasures (deny more than 10 connections every 10 minutes)" $IPT -A INPUT -p tcp --dport 22 -m recent --update --seconds 600 --hitcount 10 --rttl --name SSH -j LOGDROP echo "Allowing incoming traffic for HTTP, SMTP, NTP, PgSQL and SolR" $IPT -A INPUT -p tcp --dport 25 -i eth0 -j ACCEPT $IPT -A INPUT -p tcp --dport 80 -i eth0 -j ACCEPT $IPT -A INPUT -p udp --dport 123 -i eth0 -j ACCEPT $IPT -A INPUT -p tcp --dport 5433 -i eth0.2654 -s 172.16.0.2 -j ACCEPT $IPT -A INPUT -p udp --dport 5433 -i eth0.2654 -s 172.16.0.2 -j ACCEPT $IPT -A INPUT -p tcp --dport 8983 -i eth0.2654 -s 172.16.0.2 -j ACCEPT $IPT -A INPUT -p udp --dport 8983 -i eth0.2654 -s 172.16.0.2 -j ACCEPT echo "Allowing outgoing traffic for ICMP, SSH, whois, SMTP, DNS, HTTP, PgSQL and SolR" $IPT -A OUTPUT -p tcp --dport 22 -j ACCEPT $IPT -A OUTPUT -p tcp --dport 25 -o eth0 -j ACCEPT $IPT -A OUTPUT -p tcp --dport 43 -o eth0 -j ACCEPT $IPT -A OUTPUT -p tcp --dport 53 -o eth0 -j ACCEPT $IPT -A OUTPUT -p udp --dport 53 -o eth0 -j ACCEPT $IPT -A OUTPUT -p tcp --dport 80 -o eth0 -j ACCEPT $IPT -A OUTPUT -p udp --dport 80 -o eth0 -j ACCEPT #$IPT -A OUTPUT -p tcp --dport 5433 -o eth0 -d 176.31.236.101 -j ACCEPT #$IPT -A OUTPUT -p udp --dport 5433 -o eth0 -d 176.31.236.101 -j ACCEPT #$IPT -A OUTPUT -p tcp --dport 8983 -o eth0 -d 176.31.236.101 -j ACCEPT #$IPT -A OUTPUT -p udp --dport 8983 -o eth0 -d 176.31.236.101 -j ACCEPT $IPT -A OUTPUT -p tcp --sport 5433 -o eth0.2654 -j ACCEPT $IPT -A OUTPUT -p udp --sport 5433 -o eth0.2654 -j ACCEPT $IPT -A OUTPUT -p tcp --sport 8983 -o eth0.2654 -j ACCEPT $IPT -A OUTPUT -p udp --sport 8983 -o eth0.2654 -j ACCEPT $IPT -A OUTPUT -p icmp -j ACCEPT echo "Allowing outgoing FTP backup" $IPT -A OUTPUT -p tcp --dport 20:21 -o eth0 -d 91.121.190.78 -j ACCEPT echo "Dropping and logging everything else" $IPT -A INPUT -s 0/0 -j LOGDROP $IPT -A OUTPUT -j LOGDROP $IPT -A FORWARD -j LOGDROP echo "Firewall loaded." echo "Maintaining new rules for 3 minutes for tests" sleep 180 $IPT -nvL echo "Clearing firewall rules" $IPT -F $IPT -Z $IPT -t nat -F $IPT -t nat -Z $IPT -t mangle -F $IPT -t mangle -Z $IPT -X $IPT -P INPUT ACCEPT $IPT -P OUTPUT ACCEPT $IPT -P FORWARD ACCEPT When I launch this script (I only have a SSH access), the shell displays every message up to Maintaining new rules for 3 minutes for tests, the server is unresponsive during the 3 minutes delay and then resume normal operations. The only solution I found until now was to set $IPT -P INPUT ACCEPT and $IPT -I INPUT -i eth0 -j ACCEPT, but this configuration does not protect me of any attack, which is a great shame for a firewall. I suspect that the error comes from my script and not from iptables, but I don't understand what's wrong with my script. Could some do-gooder explain me my error, please? EDIT: here comes the result of iptables -nvL with the "accept all input" ($IPT -P INPUT ACCEPT and $IPT -I INPUT -i eth0 -j ACCEPT) solution : Chain INPUT (policy ACCEPT 0 packets, 0 bytes) pkts bytes target prot opt in out source destination 1 52 ACCEPT all -- eth0 * 0.0.0.0/0 0.0.0.0/0 0 0 ACCEPT all -- lo * 0.0.0.0/0 0.0.0.0/0 0 0 LOGDROP tcp -- eth0 * 0.0.0.0/0 0.0.0.0/0 tcp flags:0x17/0x02 limit: avg 100/sec burst 200 0 0 ACCEPT tcp -- * * 0.0.0.0/0 0.0.0.0/0 tcp dpt:22 state NEW recent: SET name: SSH side: source 0 0 LOGDROP tcp -- * * 0.0.0.0/0 0.0.0.0/0 tcp dpt:22 recent: UPDATE seconds: 600 hit_count: 10 TTL-Match name: SSH side: source 0 0 ACCEPT tcp -- eth0 * 0.0.0.0/0 0.0.0.0/0 tcp dpt:25 0 0 ACCEPT tcp -- eth0 * 0.0.0.0/0 0.0.0.0/0 tcp dpt:80 0 0 ACCEPT udp -- eth0 * 0.0.0.0/0 0.0.0.0/0 udp dpt:123 0 0 ACCEPT tcp -- eth0.2654 * 172.16.0.2 0.0.0.0/0 tcp dpt:5433 0 0 ACCEPT udp -- eth0.2654 * 172.16.0.2 0.0.0.0/0 udp dpt:5433 0 0 ACCEPT tcp -- eth0.2654 * 172.16.0.2 0.0.0.0/0 tcp dpt:8983 0 0 ACCEPT udp -- eth0.2654 * 172.16.0.2 0.0.0.0/0 udp dpt:8983 0 0 LOGDROP all -- * * 0.0.0.0/0 0.0.0.0/0 Chain FORWARD (policy ACCEPT 0 packets, 0 bytes) pkts bytes target prot opt in out source destination 0 0 LOGDROP all -- * * 0.0.0.0/0 0.0.0.0/0 Chain OUTPUT (policy ACCEPT 0 packets, 0 bytes) pkts bytes target prot opt in out source destination 0 0 ACCEPT all -- * lo 0.0.0.0/0 0.0.0.0/0 2 728 ACCEPT all -- * * 0.0.0.0/0 0.0.0.0/0 state RELATED,ESTABLISHED 0 0 ACCEPT tcp -- * * 0.0.0.0/0 0.0.0.0/0 tcp dpt:22 0 0 ACCEPT tcp -- * eth0 0.0.0.0/0 0.0.0.0/0 tcp dpt:25 0 0 ACCEPT tcp -- * eth0 0.0.0.0/0 0.0.0.0/0 tcp dpt:43 0 0 ACCEPT tcp -- * eth0 0.0.0.0/0 0.0.0.0/0 tcp dpt:53 0 0 ACCEPT udp -- * eth0 0.0.0.0/0 0.0.0.0/0 udp dpt:53 0 0 ACCEPT tcp -- * eth0 0.0.0.0/0 0.0.0.0/0 tcp dpt:80 0 0 ACCEPT udp -- * eth0 0.0.0.0/0 0.0.0.0/0 udp dpt:80 0 0 ACCEPT tcp -- * eth0.2654 0.0.0.0/0 0.0.0.0/0 tcp spt:5433 0 0 ACCEPT udp -- * eth0.2654 0.0.0.0/0 0.0.0.0/0 udp spt:5433 0 0 ACCEPT tcp -- * eth0.2654 0.0.0.0/0 0.0.0.0/0 tcp spt:8983 0 0 ACCEPT udp -- * eth0.2654 0.0.0.0/0 0.0.0.0/0 udp spt:8983 0 0 ACCEPT icmp -- * * 0.0.0.0/0 0.0.0.0/0 0 0 ACCEPT tcp -- * eth0 0.0.0.0/0 91.121.190.78 tcp dpts:20:21 0 0 LOGDROP all -- * * 0.0.0.0/0 0.0.0.0/0 Chain LOGDROP (5 references) pkts bytes target prot opt in out source destination 0 0 LOG all -- * * 0.0.0.0/0 0.0.0.0/0 limit: avg 5/min burst 5 LOG flags 0 level 7 prefix `iptables rejected: ' 0 0 DROP all -- * * 0.0.0.0/0 0.0.0.0/0 EDIT #2 : I modified my script (policy ACCEPT, defining authorized incoming packets then logging and dropping everything else) to write iptables -nvL results to a file and to allow only 10 ICMP requests per second, logging and dropping everything else. The result proved unexpected : while the server was unavailable to SSH connections, even already established, I ping-flooded it from another server, and the ping rate was restricted to 10 requests per second. During this test, I also tried to open new SSH connections, which remained unanswered until the script flushed rules. Here comes the iptables stats written after these tests : Chain INPUT (policy ACCEPT 0 packets, 0 bytes) pkts bytes target prot opt in out source destination 600 35520 ACCEPT all -- lo * 0.0.0.0/0 0.0.0.0/0 6 360 LOGDROP tcp -- eth0 * 0.0.0.0/0 0.0.0.0/0 tcp flags:0x17/0x02 limit: avg 100/sec burst 200 0 0 LOGDROP tcp -- eth0 * 0.0.0.0/0 0.0.0.0/0 tcp dpt:80 STRING match "w00tw00t.at.ISC.SANS." ALGO name bm TO 65535 0 0 LOGDROP tcp -- * * 0.0.0.0/0 0.0.0.0/0 tcp dpt:80 STRING match "Host: anoticiapb.com.br" ALGO name bm TO 65535 0 0 LOGDROP tcp -- * * 0.0.0.0/0 0.0.0.0/0 tcp dpt:80 STRING match "Host: www.anoticiapb.com.br" ALGO name bm TO 65535 105 8820 ACCEPT icmp -- * * 0.0.0.0/0 0.0.0.0/0 limit: avg 10/sec burst 5 830 69720 LOGDROP icmp -- * * 0.0.0.0/0 0.0.0.0/0 0 0 ACCEPT tcp -- * * 0.0.0.0/0 0.0.0.0/0 tcp dpt:22 state NEW recent: SET name: SSH side: source 0 0 LOGDROP tcp -- * * 0.0.0.0/0 0.0.0.0/0 tcp dpt:22 recent: UPDATE seconds: 600 hit_count: 10 TTL-Match name: SSH side: source 0 0 ACCEPT tcp -- eth0 * 0.0.0.0/0 0.0.0.0/0 tcp dpt:25 0 0 ACCEPT tcp -- eth0 * 0.0.0.0/0 0.0.0.0/0 tcp dpt:80 0 0 ACCEPT udp -- eth0 * 0.0.0.0/0 0.0.0.0/0 udp dpt:80 0 0 ACCEPT udp -- eth0 * 0.0.0.0/0 0.0.0.0/0 udp dpt:123 0 0 ACCEPT tcp -- eth0 * 0.0.0.0/0 0.0.0.0/0 tcp dpt:443 0 0 ACCEPT tcp -- eth0.2654 * 172.16.0.1 0.0.0.0/0 tcp spt:5433 0 0 ACCEPT udp -- eth0.2654 * 172.16.0.1 0.0.0.0/0 udp spt:5433 0 0 ACCEPT tcp -- eth0.2654 * 172.16.0.1 0.0.0.0/0 tcp spt:8983 0 0 ACCEPT udp -- eth0.2654 * 172.16.0.1 0.0.0.0/0 udp spt:8983 16 1684 LOGDROP all -- * * 0.0.0.0/0 0.0.0.0/0 Chain FORWARD (policy ACCEPT 0 packets, 0 bytes) pkts bytes target prot opt in out source destination 0 0 LOGDROP all -- * * 0.0.0.0/0 0.0.0.0/0 Chain OUTPUT (policy ACCEPT 0 packets, 0 bytes) pkts bytes target prot opt in out source destination 600 35520 ACCEPT all -- * lo 0.0.0.0/0 0.0.0.0/0 0 0 LOGDROP tcp -- * eth0 0.0.0.0/0 0.0.0.0/0 tcp dpt:80 owner UID match 33 0 0 LOGDROP udp -- * eth0 0.0.0.0/0 0.0.0.0/0 udp dpt:80 owner UID match 33 116 11136 ACCEPT all -- * * 0.0.0.0/0 0.0.0.0/0 state RELATED,ESTABLISHED 0 0 ACCEPT tcp -- * * 0.0.0.0/0 0.0.0.0/0 tcp dpt:22 0 0 ACCEPT tcp -- * eth0 0.0.0.0/0 0.0.0.0/0 tcp dpt:25 0 0 ACCEPT tcp -- * eth0 0.0.0.0/0 0.0.0.0/0 tcp dpt:53 0 0 ACCEPT udp -- * eth0 0.0.0.0/0 0.0.0.0/0 udp dpt:53 0 0 ACCEPT tcp -- * eth0 0.0.0.0/0 0.0.0.0/0 tcp dpt:80 0 0 ACCEPT udp -- * eth0 0.0.0.0/0 0.0.0.0/0 udp dpt:80 0 0 ACCEPT tcp -- * eth0.2654 0.0.0.0/0 0.0.0.0/0 tcp dpt:5433 0 0 ACCEPT udp -- * eth0.2654 0.0.0.0/0 0.0.0.0/0 udp dpt:5433 0 0 ACCEPT tcp -- * eth0.2654 0.0.0.0/0 0.0.0.0/0 tcp dpt:8983 0 0 ACCEPT udp -- * eth0.2654 0.0.0.0/0 0.0.0.0/0 udp dpt:8983 0 0 ACCEPT icmp -- * * 0.0.0.0/0 0.0.0.0/0 0 0 ACCEPT tcp -- * eth0 0.0.0.0/0 0.0.0.0/0 tcp dpt:43 0 0 ACCEPT tcp -- * eth0 0.0.0.0/0 91.121.190.18 tcp dpts:20:21 7 1249 LOGDROP all -- * * 0.0.0.0/0 0.0.0.0/0 Chain LOGDROP (11 references) pkts bytes target prot opt in out source destination 35 3156 LOG all -- * * 0.0.0.0/0 0.0.0.0/0 limit: avg 1/sec burst 5 LOG flags 0 level 7 prefix `iptables rejected: ' 859 73013 DROP all -- * * 0.0.0.0/0 0.0.0.0/0 Here comes the log content added during this test : Mar 28 09:52:51 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=194.51.74.245 DST=176.31.238.3 LEN=52 TOS=0x00 PREC=0x00 TTL=51 ID=55666 DF PROTO=TCP SPT=57504 DPT=22 WINDOW=501 RES=0x00 ACK URGP=0 Mar 28 09:52:51 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=194.51.74.245 DST=176.31.238.3 LEN=52 TOS=0x00 PREC=0x00 TTL=51 ID=55667 DF PROTO=TCP SPT=57504 DPT=22 WINDOW=501 RES=0x00 ACK URGP=0 Mar 28 09:52:51 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=194.51.74.245 DST=176.31.238.3 LEN=64 TOS=0x00 PREC=0x00 TTL=51 ID=55668 DF PROTO=TCP SPT=57504 DPT=22 WINDOW=501 RES=0x00 ACK URGP=0 Mar 28 09:52:51 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=194.51.74.245 DST=176.31.238.3 LEN=64 TOS=0x00 PREC=0x00 TTL=51 ID=55669 DF PROTO=TCP SPT=57504 DPT=22 WINDOW=501 RES=0x00 ACK URGP=0 Mar 28 09:52:52 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=194.51.74.245 DST=176.31.238.3 LEN=64 TOS=0x00 PREC=0x00 TTL=51 ID=55670 DF PROTO=TCP SPT=57504 DPT=22 WINDOW=501 RES=0x00 ACK URGP=0 Mar 28 09:52:54 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=194.51.74.245 DST=176.31.238.3 LEN=64 TOS=0x00 PREC=0x00 TTL=51 ID=55671 DF PROTO=TCP SPT=57504 DPT=22 WINDOW=501 RES=0x00 ACK URGP=0 Mar 28 09:52:58 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=194.51.74.245 DST=176.31.238.3 LEN=64 TOS=0x00 PREC=0x00 TTL=51 ID=55672 DF PROTO=TCP SPT=57504 DPT=22 WINDOW=501 RES=0x00 ACK URGP=0 Mar 28 09:52:59 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=176.31.236.101 DST=176.31.238.3 LEN=84 TOS=0x00 PREC=0x00 TTL=63 ID=0 DF PROTO=ICMP TYPE=8 CODE=0 ID=7430 SEQ=6 Mar 28 09:52:59 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=176.31.236.101 DST=176.31.238.3 LEN=84 TOS=0x00 PREC=0x00 TTL=63 ID=0 DF PROTO=ICMP TYPE=8 CODE=0 ID=7430 SEQ=7 Mar 28 09:52:59 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=176.31.236.101 DST=176.31.238.3 LEN=84 TOS=0x00 PREC=0x00 TTL=63 ID=0 DF PROTO=ICMP TYPE=8 CODE=0 ID=7430 SEQ=8 Mar 28 09:52:59 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=176.31.236.101 DST=176.31.238.3 LEN=84 TOS=0x00 PREC=0x00 TTL=63 ID=0 DF PROTO=ICMP TYPE=8 CODE=0 ID=7430 SEQ=9 Mar 28 09:52:59 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=176.31.236.101 DST=176.31.238.3 LEN=84 TOS=0x00 PREC=0x00 TTL=63 ID=0 DF PROTO=ICMP TYPE=8 CODE=0 ID=7430 SEQ=59 Mar 28 09:53:00 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=176.31.236.101 DST=176.31.238.3 LEN=84 TOS=0x00 PREC=0x00 TTL=63 ID=0 DF PROTO=ICMP TYPE=8 CODE=0 ID=7430 SEQ=152 Mar 28 09:53:01 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=176.31.236.101 DST=176.31.238.3 LEN=84 TOS=0x00 PREC=0x00 TTL=63 ID=0 DF PROTO=ICMP TYPE=8 CODE=0 ID=7430 SEQ=246 Mar 28 09:53:02 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=176.31.236.101 DST=176.31.238.3 LEN=84 TOS=0x00 PREC=0x00 TTL=63 ID=0 DF PROTO=ICMP TYPE=8 CODE=0 ID=7430 SEQ=339 Mar 28 09:53:03 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=176.31.236.101 DST=176.31.238.3 LEN=84 TOS=0x00 PREC=0x00 TTL=63 ID=0 DF PROTO=ICMP TYPE=8 CODE=0 ID=7430 SEQ=432 Mar 28 09:53:04 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=176.31.236.101 DST=176.31.238.3 LEN=84 TOS=0x00 PREC=0x00 TTL=63 ID=0 DF PROTO=ICMP TYPE=8 CODE=0 ID=7430 SEQ=524 Mar 28 09:53:05 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=176.31.236.101 DST=176.31.238.3 LEN=84 TOS=0x00 PREC=0x00 TTL=63 ID=0 DF PROTO=ICMP TYPE=8 CODE=0 ID=7430 SEQ=617 Mar 28 09:53:06 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=176.31.236.101 DST=176.31.238.3 LEN=84 TOS=0x00 PREC=0x00 TTL=63 ID=0 DF PROTO=ICMP TYPE=8 CODE=0 ID=7430 SEQ=711 Mar 28 09:53:07 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=176.31.236.101 DST=176.31.238.3 LEN=84 TOS=0x00 PREC=0x00 TTL=63 ID=0 DF PROTO=ICMP TYPE=8 CODE=0 ID=7430 SEQ=804 Mar 28 09:53:08 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=176.31.236.101 DST=176.31.238.3 LEN=84 TOS=0x00 PREC=0x00 TTL=63 ID=0 DF PROTO=ICMP TYPE=8 CODE=0 ID=7430 SEQ=897 Mar 28 09:53:16 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:c0:62:6b:e3:5c:80:08:00 SRC=194.51.74.245 DST=176.31.238.3 LEN=60 TOS=0x00 PREC=0x00 TTL=51 ID=61402 DF PROTO=TCP SPT=57637 DPT=22 WINDOW=5840 RES=0x00 SYN URGP=0 Mar 28 09:53:19 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:c0:62:6b:e3:5c:80:08:00 SRC=194.51.74.245 DST=176.31.238.3 LEN=60 TOS=0x00 PREC=0x00 TTL=51 ID=61403 DF PROTO=TCP SPT=57637 DPT=22 WINDOW=5840 RES=0x00 SYN URGP=0 Mar 28 09:53:21 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=194.51.74.245 DST=176.31.238.3 LEN=64 TOS=0x00 PREC=0x00 TTL=51 ID=55674 DF PROTO=TCP SPT=57504 DPT=22 WINDOW=501 RES=0x00 ACK URGP=0 Mar 28 09:53:25 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:c0:62:6b:e3:5c:80:08:00 SRC=194.51.74.245 DST=176.31.238.3 LEN=60 TOS=0x00 PREC=0x00 TTL=51 ID=61404 DF PROTO=TCP SPT=57637 DPT=22 WINDOW=5840 RES=0x00 SYN URGP=0 Mar 28 09:53:37 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=194.51.74.245 DST=176.31.238.3 LEN=116 TOS=0x00 PREC=0x00 TTL=51 ID=55675 DF PROTO=TCP SPT=57504 DPT=22 WINDOW=501 RES=0x00 ACK PSH URGP=0 Mar 28 09:53:37 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=194.51.74.245 DST=176.31.238.3 LEN=116 TOS=0x00 PREC=0x00 TTL=51 ID=55676 DF PROTO=TCP SPT=57504 DPT=22 WINDOW=501 RES=0x00 ACK PSH URGP=0 Mar 28 09:53:37 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=194.51.74.245 DST=176.31.238.3 LEN=180 TOS=0x00 PREC=0x00 TTL=51 ID=55677 DF PROTO=TCP SPT=57504 DPT=22 WINDOW=501 RES=0x00 ACK PSH URGP=0 Mar 28 09:53:38 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=194.51.74.245 DST=176.31.238.3 LEN=180 TOS=0x00 PREC=0x00 TTL=51 ID=55678 DF PROTO=TCP SPT=57504 DPT=22 WINDOW=501 RES=0x00 ACK PSH URGP=0 Mar 28 09:53:39 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=194.51.74.245 DST=176.31.238.3 LEN=180 TOS=0x00 PREC=0x00 TTL=51 ID=55679 DF PROTO=TCP SPT=57504 DPT=22 WINDOW=501 RES=0x00 ACK PSH URGP=0 Mar 28 09:53:39 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:c0:62:6b:e3:5c:80:08:00 SRC=194.51.74.245 DST=176.31.238.3 LEN=60 TOS=0x00 PREC=0x00 TTL=51 ID=5055 DF PROTO=TCP SPT=57638 DPT=22 WINDOW=5840 RES=0x00 SYN URGP=0 Mar 28 09:53:41 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=194.51.74.245 DST=176.31.238.3 LEN=180 TOS=0x00 PREC=0x00 TTL=51 ID=55680 DF PROTO=TCP SPT=57504 DPT=22 WINDOW=501 RES=0x00 ACK PSH URGP=0 Mar 28 09:53:42 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:c0:62:6b:e3:5c:80:08:00 SRC=194.51.74.245 DST=176.31.238.3 LEN=60 TOS=0x00 PREC=0x00 TTL=51 ID=5056 DF PROTO=TCP SPT=57638 DPT=22 WINDOW=5840 RES=0x00 SYN URGP=0 Mar 28 09:53:45 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:10:8c:cf:28:39:80:08:00 SRC=194.51.74.245 DST=176.31.238.3 LEN=180 TOS=0x00 PREC=0x00 TTL=51 ID=55681 DF PROTO=TCP SPT=57504 DPT=22 WINDOW=501 RES=0x00 ACK PSH URGP=0 Mar 28 09:53:48 localhost kernel: iptables rejected: IN=eth0 OUT= MAC=00:25:90:54:d7:88:c0:62:6b:e3:5c:80:08:00 SRC=194.51.74.245 DST=176.31.238.3 LEN=60 TOS=0x00 PREC=0x00 TTL=51 ID=5057 DF PROTO=TCP SPT=57638 DPT=22 WINDOW=5840 RES=0x00 SYN URGP=0 If I correctly interpreted these results, they say that ICMP rules were correctly interpreted by iptables, but SSH rules were not. This does not make any sense... Does somebody understand where my error comes from? EDIT #3 : After some more tests, I found out that commenting the SYN flood countermeasure removes the problem. I continue researches in this way but, meanwhile, if somebody sees my anti SYN flood rule error...

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  • Disable .htaccess from apache allowoverride none, still reads .htaccess files

    - by John Magnolia
    I have moved all of our .htaccess config into <Directory> blocks and set AllowOverride None in the default and default-ssl. Although after restarting apache it is still reading the .htaccess files. How can I completely turn off reading these files? Update of all files with "AllowOverride" /etc/apache2/mods-available/userdir.conf <IfModule mod_userdir.c> UserDir public_html UserDir disabled root <Directory /home/*/public_html> AllowOverride FileInfo AuthConfig Limit Indexes Options MultiViews Indexes SymLinksIfOwnerMatch IncludesNoExec <Limit GET POST OPTIONS> Order allow,deny Allow from all </Limit> <LimitExcept GET POST OPTIONS> Order deny,allow Deny from all </LimitExcept> </Directory> </IfModule> /etc/apache2/mods-available/alias.conf <IfModule alias_module> # # Aliases: Add here as many aliases as you need (with no limit). The format is # Alias fakename realname # # Note that if you include a trailing / on fakename then the server will # require it to be present in the URL. So "/icons" isn't aliased in this # example, only "/icons/". If the fakename is slash-terminated, then the # realname must also be slash terminated, and if the fakename omits the # trailing slash, the realname must also omit it. # # We include the /icons/ alias for FancyIndexed directory listings. If # you do not use FancyIndexing, you may comment this out. # Alias /icons/ "/usr/share/apache2/icons/" <Directory "/usr/share/apache2/icons"> Options Indexes MultiViews AllowOverride None Order allow,deny Allow from all </Directory> </IfModule> /etc/apache2/httpd.conf # # Directives to allow use of AWStats as a CGI # Alias /awstatsclasses "/usr/share/doc/awstats/examples/wwwroot/classes/" Alias /awstatscss "/usr/share/doc/awstats/examples/wwwroot/css/" Alias /awstatsicons "/usr/share/doc/awstats/examples/wwwroot/icon/" ScriptAlias /awstats/ "/usr/share/doc/awstats/examples/wwwroot/cgi-bin/" # # This is to permit URL access to scripts/files in AWStats directory. # <Directory "/usr/share/doc/awstats/examples/wwwroot"> Options None AllowOverride None Order allow,deny Allow from all </Directory> Alias /awstats-icon/ /usr/share/awstats/icon/ <Directory /usr/share/awstats/icon> Options None AllowOverride None Order allow,deny Allow from all </Directory> /etc/apache2/sites-available/default-ssl <IfModule mod_ssl.c> <VirtualHost _default_:443> ServerAdmin webmaster@localhost DocumentRoot /var/www <Directory /> Options FollowSymLinks AllowOverride None </Directory> <Directory /var/www/> Options Indexes FollowSymLinks MultiViews AllowOverride None </Directory> ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/ <Directory "/usr/lib/cgi-bin"> AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch Order allow,deny Allow from all </Directory> ErrorLog ${APACHE_LOG_DIR}/error.log # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn CustomLog ${APACHE_LOG_DIR}/ssl_access.log combined # SSL Engine Switch: # Enable/Disable SSL for this virtual host. SSLEngine on # A self-signed (snakeoil) certificate can be created by installing # the ssl-cert package. See # /usr/share/doc/apache2.2-common/README.Debian.gz for more info. # If both key and certificate are stored in the same file, only the # SSLCertificateFile directive is needed. SSLCertificateFile /etc/ssl/certs/ssl-cert-snakeoil.pem SSLCertificateKeyFile /etc/ssl/private/ssl-cert-snakeoil.key # Server Certificate Chain: # Point SSLCertificateChainFile at a file containing the # concatenation of PEM encoded CA certificates which form the # certificate chain for the server certificate. Alternatively # the referenced file can be the same as SSLCertificateFile # when the CA certificates are directly appended to the server # certificate for convinience. #SSLCertificateChainFile /etc/apache2/ssl.crt/server-ca.crt # Certificate Authority (CA): # Set the CA certificate verification path where to find CA # certificates for client authentication or alternatively one # huge file containing all of them (file must be PEM encoded) # Note: Inside SSLCACertificatePath you need hash symlinks # to point to the certificate files. Use the provided # Makefile to update the hash symlinks after changes. #SSLCACertificatePath /etc/ssl/certs/ #SSLCACertificateFile /etc/apache2/ssl.crt/ca-bundle.crt # Certificate Revocation Lists (CRL): # Set the CA revocation path where to find CA CRLs for client # authentication or alternatively one huge file containing all # of them (file must be PEM encoded) # Note: Inside SSLCARevocationPath you need hash symlinks # to point to the certificate files. Use the provided # Makefile to update the hash symlinks after changes. #SSLCARevocationPath /etc/apache2/ssl.crl/ #SSLCARevocationFile /etc/apache2/ssl.crl/ca-bundle.crl # Client Authentication (Type): # Client certificate verification type and depth. Types are # none, optional, require and optional_no_ca. Depth is a # number which specifies how deeply to verify the certificate # issuer chain before deciding the certificate is not valid. #SSLVerifyClient require #SSLVerifyDepth 10 # Access Control: # With SSLRequire you can do per-directory access control based # on arbitrary complex boolean expressions containing server # variable checks and other lookup directives. The syntax is a # mixture between C and Perl. See the mod_ssl documentation # for more details. #<Location /> #SSLRequire ( %{SSL_CIPHER} !~ m/^(EXP|NULL)/ \ # and %{SSL_CLIENT_S_DN_O} eq "Snake Oil, Ltd." \ # and %{SSL_CLIENT_S_DN_OU} in {"Staff", "CA", "Dev"} \ # and %{TIME_WDAY} >= 1 and %{TIME_WDAY} <= 5 \ # and %{TIME_HOUR} >= 8 and %{TIME_HOUR} <= 20 ) \ # or %{REMOTE_ADDR} =~ m/^192\.76\.162\.[0-9]+$/ #</Location> # SSL Engine Options: # Set various options for the SSL engine. # o FakeBasicAuth: # Translate the client X.509 into a Basic Authorisation. This means that # the standard Auth/DBMAuth methods can be used for access control. The # user name is the `one line' version of the client's X.509 certificate. # Note that no password is obtained from the user. Every entry in the user # file needs this password: `xxj31ZMTZzkVA'. # o ExportCertData: # This exports two additional environment variables: SSL_CLIENT_CERT and # SSL_SERVER_CERT. These contain the PEM-encoded certificates of the # server (always existing) and the client (only existing when client # authentication is used). This can be used to import the certificates # into CGI scripts. # o StdEnvVars: # This exports the standard SSL/TLS related `SSL_*' environment variables. # Per default this exportation is switched off for performance reasons, # because the extraction step is an expensive operation and is usually # useless for serving static content. So one usually enables the # exportation for CGI and SSI requests only. # o StrictRequire: # This denies access when "SSLRequireSSL" or "SSLRequire" applied even # under a "Satisfy any" situation, i.e. when it applies access is denied # and no other module can change it. # o OptRenegotiate: # This enables optimized SSL connection renegotiation handling when SSL # directives are used in per-directory context. #SSLOptions +FakeBasicAuth +ExportCertData +StrictRequire <FilesMatch "\.(cgi|shtml|phtml|php)$"> SSLOptions +StdEnvVars </FilesMatch> <Directory /usr/lib/cgi-bin> SSLOptions +StdEnvVars </Directory> # SSL Protocol Adjustments: # The safe and default but still SSL/TLS standard compliant shutdown # approach is that mod_ssl sends the close notify alert but doesn't wait for # the close notify alert from client. When you need a different shutdown # approach you can use one of the following variables: # o ssl-unclean-shutdown: # This forces an unclean shutdown when the connection is closed, i.e. no # SSL close notify alert is send or allowed to received. This violates # the SSL/TLS standard but is needed for some brain-dead browsers. Use # this when you receive I/O errors because of the standard approach where # mod_ssl sends the close notify alert. # o ssl-accurate-shutdown: # This forces an accurate shutdown when the connection is closed, i.e. a # SSL close notify alert is send and mod_ssl waits for the close notify # alert of the client. This is 100% SSL/TLS standard compliant, but in # practice often causes hanging connections with brain-dead browsers. Use # this only for browsers where you know that their SSL implementation # works correctly. # Notice: Most problems of broken clients are also related to the HTTP # keep-alive facility, so you usually additionally want to disable # keep-alive for those clients, too. Use variable "nokeepalive" for this. # Similarly, one has to force some clients to use HTTP/1.0 to workaround # their broken HTTP/1.1 implementation. Use variables "downgrade-1.0" and # "force-response-1.0" for this. BrowserMatch "MSIE [2-6]" \ nokeepalive ssl-unclean-shutdown \ downgrade-1.0 force-response-1.0 # MSIE 7 and newer should be able to use keepalive BrowserMatch "MSIE [17-9]" ssl-unclean-shutdown </VirtualHost> </IfModule> /etc/apache2/sites-available/default <VirtualHost *:80> ServerAdmin webmaster@localhost DocumentRoot /var/www <Directory /> Options FollowSymLinks AllowOverride None </Directory> <Directory /var/www/> Options -Indexes FollowSymLinks MultiViews AllowOverride None Order allow,deny allow from all </Directory> ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/ <Directory "/usr/lib/cgi-bin"> AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch Order allow,deny Allow from all </Directory> Alias /delboy /usr/share/phpmyadmin <Directory /usr/share/phpmyadmin> # Restrict phpmyadmin access Order Deny,Allow Allow from all </Directory> ErrorLog ${APACHE_LOG_DIR}/error.log # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn CustomLog ${APACHE_LOG_DIR}/access.log combined Alias /doc/ "/usr/share/doc/" <Directory "/usr/share/doc/"> Options Indexes MultiViews FollowSymLinks AllowOverride None Order deny,allow Deny from all Allow from 127.0.0.0/255.0.0.0 ::1/128 </Directory> </VirtualHost> /etc/apache2/conf.d/security # # Disable access to the entire file system except for the directories that # are explicitly allowed later. # # This currently breaks the configurations that come with some web application # Debian packages. # #<Directory /> # AllowOverride None # Order Deny,Allow # Deny from all #</Directory> # Changing the following options will not really affect the security of the # server, but might make attacks slightly more difficult in some cases. # # ServerTokens # This directive configures what you return as the Server HTTP response # Header. The default is 'Full' which sends information about the OS-Type # and compiled in modules. # Set to one of: Full | OS | Minimal | Minor | Major | Prod # where Full conveys the most information, and Prod the least. # #ServerTokens Minimal ServerTokens OS #ServerTokens Full # # Optionally add a line containing the server version and virtual host # name to server-generated pages (internal error documents, FTP directory # listings, mod_status and mod_info output etc., but not CGI generated # documents or custom error documents). # Set to "EMail" to also include a mailto: link to the ServerAdmin. # Set to one of: On | Off | EMail # #ServerSignature Off ServerSignature On # # Allow TRACE method # # Set to "extended" to also reflect the request body (only for testing and # diagnostic purposes). # # Set to one of: On | Off | extended # TraceEnable Off #TraceEnable On /etc/apache2/apache2.conf # # Based upon the NCSA server configuration files originally by Rob McCool. # # This is the main Apache server configuration file. It contains the # configuration directives that give the server its instructions. # See http://httpd.apache.org/docs/2.2/ for detailed information about # the directives. # # Do NOT simply read the instructions in here without understanding # what they do. They're here only as hints or reminders. If you are unsure # consult the online docs. You have been warned. # # The configuration directives are grouped into three basic sections: # 1. Directives that control the operation of the Apache server process as a # whole (the 'global environment'). # 2. Directives that define the parameters of the 'main' or 'default' server, # which responds to requests that aren't handled by a virtual host. # These directives also provide default values for the settings # of all virtual hosts. # 3. Settings for virtual hosts, which allow Web requests to be sent to # different IP addresses or hostnames and have them handled by the # same Apache server process. # # Configuration and logfile names: If the filenames you specify for many # of the server's control files begin with "/" (or "drive:/" for Win32), the # server will use that explicit path. If the filenames do *not* begin # with "/", the value of ServerRoot is prepended -- so "foo.log" # with ServerRoot set to "/etc/apache2" will be interpreted by the # server as "/etc/apache2/foo.log". # ### Section 1: Global Environment # # The directives in this section affect the overall operation of Apache, # such as the number of concurrent requests it can handle or where it # can find its configuration files. # # # ServerRoot: The top of the directory tree under which the server's # configuration, error, and log files are kept. # # NOTE! If you intend to place this on an NFS (or otherwise network) # mounted filesystem then please read the LockFile documentation (available # at <URL:http://httpd.apache.org/docs/2.2/mod/mpm_common.html#lockfile>); # you will save yourself a lot of trouble. # # Do NOT add a slash at the end of the directory path. # #ServerRoot "/etc/apache2" # # The accept serialization lock file MUST BE STORED ON A LOCAL DISK. # LockFile ${APACHE_LOCK_DIR}/accept.lock # # PidFile: The file in which the server should record its process # identification number when it starts. # This needs to be set in /etc/apache2/envvars # PidFile ${APACHE_PID_FILE} # # Timeout: The number of seconds before receives and sends time out. # Timeout 300 # # KeepAlive: Whether or not to allow persistent connections (more than # one request per connection). Set to "Off" to deactivate. # KeepAlive On # # MaxKeepAliveRequests: The maximum number of requests to allow # during a persistent connection. Set to 0 to allow an unlimited amount. # We recommend you leave this number high, for maximum performance. # MaxKeepAliveRequests 100 # # KeepAliveTimeout: Number of seconds to wait for the next request from the # same client on the same connection. # KeepAliveTimeout 4 ## ## Server-Pool Size Regulation (MPM specific) ## # prefork MPM # StartServers: number of server processes to start # MinSpareServers: minimum number of server processes which are kept spare # MaxSpareServers: maximum number of server processes which are kept spare # MaxClients: maximum number of server processes allowed to start # MaxRequestsPerChild: maximum number of requests a server process serves <IfModule mpm_prefork_module> StartServers 5 MinSpareServers 5 MaxSpareServers 10 MaxClients 150 MaxRequestsPerChild 500 </IfModule> # worker MPM # StartServers: initial number of server processes to start # MaxClients: maximum number of simultaneous client connections # MinSpareThreads: minimum number of worker threads which are kept spare # MaxSpareThreads: maximum number of worker threads which are kept spare # ThreadLimit: ThreadsPerChild can be changed to this maximum value during a # graceful restart. ThreadLimit can only be changed by stopping # and starting Apache. # ThreadsPerChild: constant number of worker threads in each server process # MaxRequestsPerChild: maximum number of requests a server process serves <IfModule mpm_worker_module> StartServers 2 MinSpareThreads 25 MaxSpareThreads 75 ThreadLimit 64 ThreadsPerChild 25 MaxClients 150 MaxRequestsPerChild 0 </IfModule> # event MPM # StartServers: initial number of server processes to start # MaxClients: maximum number of simultaneous client connections # MinSpareThreads: minimum number of worker threads which are kept spare # MaxSpareThreads: maximum number of worker threads which are kept spare # ThreadsPerChild: constant number of worker threads in each server process # MaxRequestsPerChild: maximum number of requests a server process serves <IfModule mpm_event_module> StartServers 2 MaxClients 150 MinSpareThreads 25 MaxSpareThreads 75 ThreadLimit 64 ThreadsPerChild 25 MaxRequestsPerChild 0 </IfModule> # These need to be set in /etc/apache2/envvars User ${APACHE_RUN_USER} Group ${APACHE_RUN_GROUP} # # AccessFileName: The name of the file to look for in each directory # for additional configuration directives. See also the AllowOverride # directive. # AccessFileName .htaccess # # The following lines prevent .htaccess and .htpasswd files from being # viewed by Web clients. # <Files ~ "^\.ht"> Order allow,deny Deny from all Satisfy all </Files> # # DefaultType is the default MIME type the server will use for a document # if it cannot otherwise determine one, such as from filename extensions. # If your server contains mostly text or HTML documents, "text/plain" is # a good value. If most of your content is binary, such as applications # or images, you may want to use "application/octet-stream" instead to # keep browsers from trying to display binary files as though they are # text. # DefaultType text/plain # # HostnameLookups: Log the names of clients or just their IP addresses # e.g., www.apache.org (on) or 204.62.129.132 (off). # The default is off because it'd be overall better for the net if people # had to knowingly turn this feature on, since enabling it means that # each client request will result in AT LEAST one lookup request to the # nameserver. # HostnameLookups Off # ErrorLog: The location of the error log file. # If you do not specify an ErrorLog directive within a <VirtualHost> # container, error messages relating to that virtual host will be # logged here. If you *do* define an error logfile for a <VirtualHost> # container, that host's errors will be logged there and not here. # ErrorLog ${APACHE_LOG_DIR}/error.log # # LogLevel: Control the number of messages logged to the error_log. # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. # LogLevel warn # Include module configuration: Include mods-enabled/*.load Include mods-enabled/*.conf # Include all the user configurations: Include httpd.conf # Include ports listing Include ports.conf # # The following directives define some format nicknames for use with # a CustomLog directive (see below). # If you are behind a reverse proxy, you might want to change %h into %{X-Forwarded-For}i # LogFormat "%v:%p %h %l %u %t \"%r\" %>s %O \"%{Referer}i\" \"%{User-Agent}i\"" vhost_combined LogFormat "%h %l %u %t \"%r\" %>s %O \"%{Referer}i\" \"%{User-Agent}i\"" combined LogFormat "%h %l %u %t \"%r\" %>s %O" common LogFormat "%{Referer}i -> %U" referer LogFormat "%{User-agent}i" agent # Include of directories ignores editors' and dpkg's backup files, # see README.Debian for details. # Include generic snippets of statements Include conf.d/ # Include the virtual host configurations: Include sites-enabled/

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  • Messenger Thinks My Ip is Invalid

    - by Umut Benzer
    Hello. I am using Windows Live Messenger 2009 on Windows 7. I am using a 3G modem (ZTE Propietary USB Modem) I connect to the Internet using a software my ISP provided me. In last three days, my Messenger started to disconnect. Here is what I observed and tried to do: 1- I can browse web, can do FTP transfer etc. and obiviously have a valid IP. 2- I can sign in to Messenger (appear offline) but when I change my status to anything other then appear offline, Messenger says my connection to service has been lost. (However, it exists.) 3- When I run, MSN Connection Troubleshooter, it says my IP is invalid. When I click repair, it says repaired and just after that, I run the troubleshooter again, and it says my IP is invalid again. (However, it is valid and I am browsing the net.) 4- If I connect the Internet through eterhet or wireless there is no problem at all. 5- I re-installed Messenger (deleting all settings manually through registry and folders), re-installed all drivers and software related to USB 3G Modem. It doesn't work. And then, I took a full backup then formatted entire computer, installed a fresh windows 7, after 5 minutes, the same problem occured. What do you recommend? What can I do? Addition As seen on screenshot, it says Server IPv4 adress is 0.0.0.0 It seems like a problem, I don't know if it is. If it is, how can I solve it? Here is what I get, when I netstat. PPP adapter TTNET internet: Connection-specific DNS Suffix . : IPv4 Address. . . . . . . . . . . : 217.174.39.122 Subnet Mask . . . . . . . . . . . : 255.255.255.255 Default Gateway . . . . . . . . . : 0.0.0.0 Wireless LAN adapter Wireless Network Connection 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Wireless LAN adapter Wireless Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : ege.edu.tr Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 16: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 13: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter 6TO4 Adapter: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 9: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 11: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 12: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 14: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 17: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 25: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 20: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 18: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 19: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 22: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 21: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 15: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 23: Connection-specific DNS Suffix . : IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e74:2448:3909:2a2c:eb7b Link-local IPv6 Address . . . . . : fe80::2448:3909:2a2c:eb7b%30 Default Gateway . . . . . . . . . : Tunnel adapter Local Area Connection* 24: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter isatap.{CFFCFEDB-6B53-42E0-B091-548B9ADE9C9D}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 26: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 27: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 29: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 31: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 28: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 32: Connection-specific DNS Suffix . : IPv6 Address. . . . . . . . . . . : 2002:d9ae:277a::d9ae:277a Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301 Tunnel adapter Local Area Connection* 30: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter isatap.{157CF713-B3AC-4701-87A9-14C23CA60AAB}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter isatap.ege.edu.tr: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter isatap.{0D3CD01B-0993-4B37-89B8-12557ECF484D}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . :

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  • Is there a Telecommunications Reference Architecture?

    - by raul.goycoolea
    @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Abstract   Reference architecture provides needed architectural information that can be provided in advance to an enterprise to enable consistent architectural best practices. Enterprise Reference Architecture helps business owners to actualize their strategies, vision, objectives, and principles. It evaluates the IT systems, based on Reference Architecture goals, principles, and standards. It helps to reduce IT costs by increasing functionality, availability, scalability, etc. Telecom Reference Architecture provides customers with the flexibility to view bundled service bills online with the provision of multiple services. It provides real-time, flexible billing and charging systems, to handle complex promotions, discounts, and settlements with multiple parties. This paper attempts to describe the Reference Architecture for the Telecom Enterprises. It lays the foundation for a Telecom Reference Architecture by articulating the requirements, drivers, and pitfalls for telecom service providers. It describes generic reference architecture for telecom enterprises and moves on to explain how to achieve Enterprise Reference Architecture by using SOA.   Introduction   A Reference Architecture provides a methodology, set of practices, template, and standards based on a set of successful solutions implemented earlier. These solutions have been generalized and structured for the depiction of both a logical and a physical architecture, based on the harvesting of a set of patterns that describe observations in a number of successful implementations. It helps as a reference for the various architectures that an enterprise can implement to solve various problems. It can be used as the starting point or the point of comparisons for various departments/business entities of a company, or for the various companies for an enterprise. It provides multiple views for multiple stakeholders.   Major artifacts of the Enterprise Reference Architecture are methodologies, standards, metadata, documents, design patterns, etc.   Purpose of Reference Architecture   In most cases, architects spend a lot of time researching, investigating, defining, and re-arguing architectural decisions. It is like reinventing the wheel as their peers in other organizations or even the same organization have already spent a lot of time and effort defining their own architectural practices. This prevents an organization from learning from its own experiences and applying that knowledge for increased effectiveness.   Reference architecture provides missing architectural information that can be provided in advance to project team members to enable consistent architectural best practices.   Enterprise Reference Architecture helps an enterprise to achieve the following at the abstract level:   ·       Reference architecture is more of a communication channel to an enterprise ·       Helps the business owners to accommodate to their strategies, vision, objectives, and principles. ·       Evaluates the IT systems based on Reference Architecture Principles ·       Reduces IT spending through increasing functionality, availability, scalability, etc ·       A Real-time Integration Model helps to reduce the latency of the data updates Is used to define a single source of Information ·       Provides a clear view on how to manage information and security ·       Defines the policy around the data ownership, product boundaries, etc. ·       Helps with cost optimization across project and solution portfolios by eliminating unused or duplicate investments and assets ·       Has a shorter implementation time and cost   Once the reference architecture is in place, the set of architectural principles, standards, reference models, and best practices ensure that the aligned investments have the greatest possible likelihood of success in both the near term and the long term (TCO).     Common pitfalls for Telecom Service Providers   Telecom Reference Architecture serves as the first step towards maturity for a telecom service provider. During the course of our assignments/experiences with telecom players, we have come across the following observations – Some of these indicate a lack of maturity of the telecom service provider:   ·       In markets that are growing and not so mature, it has been observed that telcos have a significant amount of in-house or home-grown applications. In some of these markets, the growth has been so rapid that IT has been unable to cope with business demands. Telcos have shown a tendency to come up with workarounds in their IT applications so as to meet business needs. ·       Even for core functions like provisioning or mediation, some telcos have tried to manage with home-grown applications. ·       Most of the applications do not have the required scalability or maintainability to sustain growth in volumes or functionality. ·       Applications face interoperability issues with other applications in the operator's landscape. Integrating a new application or network element requires considerable effort on the part of the other applications. ·       Application boundaries are not clear, and functionality that is not in the initial scope of that application gets pushed onto it. This results in the development of the multiple, small applications without proper boundaries. ·       Usage of Legacy OSS/BSS systems, poor Integration across Multiple COTS Products and Internal Systems. Most of the Integrations are developed on ad-hoc basis and Point-to-Point Integration. ·       Redundancy of the business functions in different applications • Fragmented data across the different applications and no integrated view of the strategic data • Lot of performance Issues due to the usage of the complex integration across OSS and BSS systems   However, this is where the maturity of the telecom industry as a whole can be of help. The collaborative efforts of telcos to overcome some of these problems have resulted in bodies like the TM Forum. They have come up with frameworks for business processes, data, applications, and technology for telecom service providers. These could be a good starting point for telcos to clean up their enterprise landscape.   Industry Trends in Telecom Reference Architecture   Telecom reference architectures are evolving rapidly because telcos are facing business and IT challenges.   “The reality is that there probably is no killer application, no silver bullet that the telcos can latch onto to carry them into a 21st Century.... Instead, there are probably hundreds – perhaps thousands – of niche applications.... And the only way to find which of these works for you is to try out lots of them, ramp up the ones that work, and discontinue the ones that fail.” – Martin Creaner President & CTO TM Forum.   The following trends have been observed in telecom reference architecture:   ·       Transformation of business structures to align with customer requirements ·       Adoption of more Internet-like technical architectures. The Web 2.0 concept is increasingly being used. ·       Virtualization of the traditional operations support system (OSS) ·       Adoption of SOA to support development of IP-based services ·       Adoption of frameworks like Service Delivery Platforms (SDPs) and IP Multimedia Subsystem ·       (IMS) to enable seamless deployment of various services over fixed and mobile networks ·       Replacement of in-house, customized, and stove-piped OSS/BSS with standards-based COTS products ·       Compliance with industry standards and frameworks like eTOM, SID, and TAM to enable seamless integration with other standards-based products   Drivers of Reference Architecture   The drivers of the Reference Architecture are Reference Architecture Goals, Principles, and Enterprise Vision and Telecom Transformation. The details are depicted below diagram. @font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }div.Section1 { page: Section1; } Figure 1. Drivers for Reference Architecture @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Today’s telecom reference architectures should seamlessly integrate traditional legacy-based applications and transition to next-generation network technologies (e.g., IP multimedia subsystems). This has resulted in new requirements for flexible, real-time billing and OSS/BSS systems and implications on the service provider’s organizational requirements and structure.   Telecom reference architectures are today expected to:   ·       Integrate voice, messaging, email and other VAS over fixed and mobile networks, back end systems ·       Be able to provision multiple services and service bundles • Deliver converged voice, video and data services ·       Leverage the existing Network Infrastructure ·       Provide real-time, flexible billing and charging systems to handle complex promotions, discounts, and settlements with multiple parties. ·       Support charging of advanced data services such as VoIP, On-Demand, Services (e.g.  Video), IMS/SIP Services, Mobile Money, Content Services and IPTV. ·       Help in faster deployment of new services • Serve as an effective platform for collaboration between network IT and business organizations ·       Harness the potential of converging technology, networks, devices and content to develop multimedia services and solutions of ever-increasing sophistication on a single Internet Protocol (IP) ·       Ensure better service delivery and zero revenue leakage through real-time balance and credit management ·       Lower operating costs to drive profitability   Enterprise Reference Architecture   The Enterprise Reference Architecture (RA) fills the gap between the concepts and vocabulary defined by the reference model and the implementation. Reference architecture provides detailed architectural information in a common format such that solutions can be repeatedly designed and deployed in a consistent, high-quality, supportable fashion. This paper attempts to describe the Reference Architecture for the Telecom Application Usage and how to achieve the Enterprise Level Reference Architecture using SOA.   • Telecom Reference Architecture • Enterprise SOA based Reference Architecture   Telecom Reference Architecture   Tele Management Forum’s New Generation Operations Systems and Software (NGOSS) is an architectural framework for organizing, integrating, and implementing telecom systems. NGOSS is a component-based framework consisting of the following elements:   ·       The enhanced Telecom Operations Map (eTOM) is a business process framework. ·       The Shared Information Data (SID) model provides a comprehensive information framework that may be specialized for the needs of a particular organization. ·       The Telecom Application Map (TAM) is an application framework to depict the functional footprint of applications, relative to the horizontal processes within eTOM. ·       The Technology Neutral Architecture (TNA) is an integrated framework. TNA is an architecture that is sustainable through technology changes.   NGOSS Architecture Standards are:   ·       Centralized data ·       Loosely coupled distributed systems ·       Application components/re-use  ·       A technology-neutral system framework with technology specific implementations ·       Interoperability to service provider data/processes ·       Allows more re-use of business components across multiple business scenarios ·       Workflow automation   The traditional operator systems architecture consists of four layers,   ·       Business Support System (BSS) layer, with focus toward customers and business partners. Manages order, subscriber, pricing, rating, and billing information. ·       Operations Support System (OSS) layer, built around product, service, and resource inventories. ·       Networks layer – consists of Network elements and 3rd Party Systems. ·       Integration Layer – to maximize application communication and overall solution flexibility.   Reference architecture for telecom enterprises is depicted below. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 2. Telecom Reference Architecture   The major building blocks of any Telecom Service Provider architecture are as follows:   1. Customer Relationship Management   CRM encompasses the end-to-end lifecycle of the customer: customer initiation/acquisition, sales, ordering, and service activation, customer care and support, proactive campaigns, cross sell/up sell, and retention/loyalty.   CRM also includes the collection of customer information and its application to personalize, customize, and integrate delivery of service to a customer, as well as to identify opportunities for increasing the value of the customer to the enterprise.   The key functionalities related to Customer Relationship Management are   ·       Manage the end-to-end lifecycle of a customer request for products. ·       Create and manage customer profiles. ·       Manage all interactions with customers – inquiries, requests, and responses. ·       Provide updates to Billing and other south bound systems on customer/account related updates such as customer/ account creation, deletion, modification, request bills, final bill, duplicate bills, credit limits through Middleware. ·       Work with Order Management System, Product, and Service Management components within CRM. ·       Manage customer preferences – Involve all the touch points and channels to the customer, including contact center, retail stores, dealers, self service, and field service, as well as via any media (phone, face to face, web, mobile device, chat, email, SMS, mail, the customer's bill, etc.). ·       Support single interface for customer contact details, preferences, account details, offers, customer premise equipment, bill details, bill cycle details, and customer interactions.   CRM applications interact with customers through customer touch points like portals, point-of-sale terminals, interactive voice response systems, etc. The requests by customers are sent via fulfillment/provisioning to billing system for ordering processing.   2. Billing and Revenue Management   Billing and Revenue Management handles the collection of appropriate usage records and production of timely and accurate bills – for providing pre-bill usage information and billing to customers; for processing their payments; and for performing payment collections. In addition, it handles customer inquiries about bills, provides billing inquiry status, and is responsible for resolving billing problems to the customer's satisfaction in a timely manner. This process grouping also supports prepayment for services.   The key functionalities provided by these applications are   ·       To ensure that enterprise revenue is billed and invoices delivered appropriately to customers. ·       To manage customers’ billing accounts, process their payments, perform payment collections, and monitor the status of the account balance. ·       To ensure the timely and effective fulfillment of all customer bill inquiries and complaints. ·       Collect the usage records from mediation and ensure appropriate rating and discounting of all usage and pricing. ·       Support revenue sharing; split charging where usage is guided to an account different from the service consumer. ·       Support prepaid and post-paid rating. ·       Send notification on approach / exceeding the usage thresholds as enforced by the subscribed offer, and / or as setup by the customer. ·       Support prepaid, post paid, and hybrid (where some services are prepaid and the rest of the services post paid) customers and conversion from post paid to prepaid, and vice versa. ·       Support different billing function requirements like charge prorating, promotion, discount, adjustment, waiver, write-off, account receivable, GL Interface, late payment fee, credit control, dunning, account or service suspension, re-activation, expiry, termination, contract violation penalty, etc. ·       Initiate direct debit to collect payment against an invoice outstanding. ·       Send notification to Middleware on different events; for example, payment receipt, pre-suspension, threshold exceed, etc.   Billing systems typically get usage data from mediation systems for rating and billing. They get provisioning requests from order management systems and inquiries from CRM systems. Convergent and real-time billing systems can directly get usage details from network elements.   3. Mediation   Mediation systems transform/translate the Raw or Native Usage Data Records into a general format that is acceptable to billing for their rating purposes.   The following lists the high-level roles and responsibilities executed by the Mediation system in the end-to-end solution.   ·       Collect Usage Data Records from different data sources – like network elements, routers, servers – via different protocol and interfaces. ·       Process Usage Data Records – Mediation will process Usage Data Records as per the source format. ·       Validate Usage Data Records from each source. ·       Segregates Usage Data Records coming from each source to multiple, based on the segregation requirement of end Application. ·       Aggregates Usage Data Records based on the aggregation rule if any from different sources. ·       Consolidates multiple Usage Data Records from each source. ·       Delivers formatted Usage Data Records to different end application like Billing, Interconnect, Fraud Management, etc. ·       Generates audit trail for incoming Usage Data Records and keeps track of all the Usage Data Records at various stages of mediation process. ·       Checks duplicate Usage Data Records across files for a given time window.   4. Fulfillment   This area is responsible for providing customers with their requested products in a timely and correct manner. It translates the customer's business or personal need into a solution that can be delivered using the specific products in the enterprise's portfolio. This process informs the customers of the status of their purchase order, and ensures completion on time, as well as ensuring a delighted customer. These processes are responsible for accepting and issuing orders. They deal with pre-order feasibility determination, credit authorization, order issuance, order status and tracking, customer update on customer order activities, and customer notification on order completion. Order management and provisioning applications fall into this category.   The key functionalities provided by these applications are   ·       Issuing new customer orders, modifying open customer orders, or canceling open customer orders; ·       Verifying whether specific non-standard offerings sought by customers are feasible and supportable; ·       Checking the credit worthiness of customers as part of the customer order process; ·       Testing the completed offering to ensure it is working correctly; ·       Updating of the Customer Inventory Database to reflect that the specific product offering has been allocated, modified, or cancelled; ·       Assigning and tracking customer provisioning activities; ·       Managing customer provisioning jeopardy conditions; and ·       Reporting progress on customer orders and other processes to customer.   These applications typically get orders from CRM systems. They interact with network elements and billing systems for fulfillment of orders.   5. Enterprise Management   This process area includes those processes that manage enterprise-wide activities and needs, or have application within the enterprise as a whole. They encompass all business management processes that   ·       Are necessary to support the whole of the enterprise, including processes for financial management, legal management, regulatory management, process, cost, and quality management, etc.;   ·       Are responsible for setting corporate policies, strategies, and directions, and for providing guidelines and targets for the whole of the business, including strategy development and planning for areas, such as Enterprise Architecture, that are integral to the direction and development of the business;   ·       Occur throughout the enterprise, including processes for project management, performance assessments, cost assessments, etc.     (i) Enterprise Risk Management:   Enterprise Risk Management focuses on assuring that risks and threats to the enterprise value and/or reputation are identified, and appropriate controls are in place to minimize or eliminate the identified risks. The identified risks may be physical or logical/virtual. Successful risk management ensures that the enterprise can support its mission critical operations, processes, applications, and communications in the face of serious incidents such as security threats/violations and fraud attempts. Two key areas covered in Risk Management by telecom operators are:   ·       Revenue Assurance: Revenue assurance system will be responsible for identifying revenue loss scenarios across components/systems, and will help in rectifying the problems. The following lists the high-level roles and responsibilities executed by the Revenue Assurance system in the end-to-end solution. o   Identify all usage information dropped when networks are being upgraded. o   Interconnect bill verification. o   Identify where services are routinely provisioned but never billed. o   Identify poor sales policies that are intensifying collections problems. o   Find leakage where usage is sent to error bucket and never billed for. o   Find leakage where field service, CRM, and network build-out are not optimized.   ·       Fraud Management: Involves collecting data from different systems to identify abnormalities in traffic patterns, usage patterns, and subscription patterns to report suspicious activity that might suggest fraudulent usage of resources, resulting in revenue losses to the operator.   The key roles and responsibilities of the system component are as follows:   o   Fraud management system will capture and monitor high usage (over a certain threshold) in terms of duration, value, and number of calls for each subscriber. The threshold for each subscriber is decided by the system and fixed automatically. o   Fraud management will be able to detect the unauthorized access to services for certain subscribers. These subscribers may have been provided unauthorized services by employees. The component will raise the alert to the operator the very first time of such illegal calls or calls which are not billed. o   The solution will be to have an alarm management system that will deliver alarms to the operator/provider whenever it detects a fraud, thus minimizing fraud by catching it the first time it occurs. o   The Fraud Management system will be capable of interfacing with switches, mediation systems, and billing systems   (ii) Knowledge Management   This process focuses on knowledge management, technology research within the enterprise, and the evaluation of potential technology acquisitions.   Key responsibilities of knowledge base management are to   ·       Maintain knowledge base – Creation and updating of knowledge base on ongoing basis. ·       Search knowledge base – Search of knowledge base on keywords or category browse ·       Maintain metadata – Management of metadata on knowledge base to ensure effective management and search. ·       Run report generator. ·       Provide content – Add content to the knowledge base, e.g., user guides, operational manual, etc.   (iii) Document Management   It focuses on maintaining a repository of all electronic documents or images of paper documents relevant to the enterprise using a system.   (iv) Data Management   It manages data as a valuable resource for any enterprise. For telecom enterprises, the typical areas covered are Master Data Management, Data Warehousing, and Business Intelligence. It is also responsible for data governance, security, quality, and database management.   Key responsibilities of Data Management are   ·       Using ETL, extract the data from CRM, Billing, web content, ERP, campaign management, financial, network operations, asset management info, customer contact data, customer measures, benchmarks, process data, e.g., process inputs, outputs, and measures, into Enterprise Data Warehouse. ·       Management of data traceability with source, data related business rules/decisions, data quality, data cleansing data reconciliation, competitors data – storage for all the enterprise data (customer profiles, products, offers, revenues, etc.) ·       Get online update through night time replication or physical backup process at regular frequency. ·       Provide the data access to business intelligence and other systems for their analysis, report generation, and use.   (v) Business Intelligence   It uses the Enterprise Data to provide the various analysis and reports that contain prospects and analytics for customer retention, acquisition of new customers due to the offers, and SLAs. It will generate right and optimized plans – bolt-ons for the customers.   The following lists the high-level roles and responsibilities executed by the Business Intelligence system at the Enterprise Level:   ·       It will do Pattern analysis and reports problem. ·       It will do Data Analysis – Statistical analysis, data profiling, affinity analysis of data, customer segment wise usage patterns on offers, products, service and revenue generation against services and customer segments. ·       It will do Performance (business, system, and forecast) analysis, churn propensity, response time, and SLAs analysis. ·       It will support for online and offline analysis, and report drill down capability. ·       It will collect, store, and report various SLA data. ·       It will provide the necessary intelligence for marketing and working on campaigns, etc., with cost benefit analysis and predictions.   It will advise on customer promotions with additional services based on loyalty and credit history of customer   ·       It will Interface with Enterprise Data Management system for data to run reports and analysis tasks. It will interface with the campaign schedules, based on historical success evidence.   (vi) Stakeholder and External Relations Management   It manages the enterprise's relationship with stakeholders and outside entities. Stakeholders include shareholders, employee organizations, etc. Outside entities include regulators, local community, and unions. Some of the processes within this grouping are Shareholder Relations, External Affairs, Labor Relations, and Public Relations.   (vii) Enterprise Resource Planning   It is used to manage internal and external resources, including tangible assets, financial resources, materials, and human resources. Its purpose is to facilitate the flow of information between all business functions inside the boundaries of the enterprise and manage the connections to outside stakeholders. ERP systems consolidate all business operations into a uniform and enterprise wide system environment.   The key roles and responsibilities for Enterprise System are given below:   ·        It will handle responsibilities such as core accounting, financial, and management reporting. ·       It will interface with CRM for capturing customer account and details. ·       It will interface with billing to capture the billing revenue and other financial data. ·       It will be responsible for executing the dunning process. Billing will send the required feed to ERP for execution of dunning. ·       It will interface with the CRM and Billing through batch interfaces. Enterprise management systems are like horizontals in the enterprise and typically interact with all major telecom systems. E.g., an ERP system interacts with CRM, Fulfillment, and Billing systems for different kinds of data exchanges.   6. External Interfaces/Touch Points   The typical external parties are customers, suppliers/partners, employees, shareholders, and other stakeholders. External interactions from/to a Service Provider to other parties can be achieved by a variety of mechanisms, including:   ·       Exchange of emails or faxes ·       Call Centers ·       Web Portals ·       Business-to-Business (B2B) automated transactions   These applications provide an Internet technology driven interface to external parties to undertake a variety of business functions directly for themselves. These can provide fully or partially automated service to external parties through various touch points.   Typical characteristics of these touch points are   ·       Pre-integrated self-service system, including stand-alone web framework or integration front end with a portal engine ·       Self services layer exposing atomic web services/APIs for reuse by multiple systems across the architectural environment ·       Portlets driven connectivity exposing data and services interoperability through a portal engine or web application   These touch points mostly interact with the CRM systems for requests, inquiries, and responses.   7. Middleware   The component will be primarily responsible for integrating the different systems components under a common platform. It should provide a Standards-Based Platform for building Service Oriented Architecture and Composite Applications. The following lists the high-level roles and responsibilities executed by the Middleware component in the end-to-end solution.   ·       As an integration framework, covering to and fro interfaces ·       Provide a web service framework with service registry. ·       Support SOA framework with SOA service registry. ·       Each of the interfaces from / to Middleware to other components would handle data transformation, translation, and mapping of data points. ·       Receive data from the caller / activate and/or forward the data to the recipient system in XML format. ·       Use standard XML for data exchange. ·       Provide the response back to the service/call initiator. ·       Provide a tracking until the response completion. ·       Keep a store transitional data against each call/transaction. ·       Interface through Middleware to get any information that is possible and allowed from the existing systems to enterprise systems; e.g., customer profile and customer history, etc. ·       Provide the data in a common unified format to the SOA calls across systems, and follow the Enterprise Architecture directive. ·       Provide an audit trail for all transactions being handled by the component.   8. Network Elements   The term Network Element means a facility or equipment used in the provision of a telecommunications service. Such terms also includes features, functions, and capabilities that are provided by means of such facility or equipment, including subscriber numbers, databases, signaling systems, and information sufficient for billing and collection or used in the transmission, routing, or other provision of a telecommunications service.   Typical network elements in a GSM network are Home Location Register (HLR), Intelligent Network (IN), Mobile Switching Center (MSC), SMS Center (SMSC), and network elements for other value added services like Push-to-talk (PTT), Ring Back Tone (RBT), etc.   Network elements are invoked when subscribers use their telecom devices for any kind of usage. These elements generate usage data and pass it on to downstream systems like mediation and billing system for rating and billing. They also integrate with provisioning systems for order/service fulfillment.   9. 3rd Party Applications   3rd Party systems are applications like content providers, payment gateways, point of sale terminals, and databases/applications maintained by the Government.   Depending on applicability and the type of functionality provided by 3rd party applications, the integration with different telecom systems like CRM, provisioning, and billing will be done.   10. Service Delivery Platform   A service delivery platform (SDP) provides the architecture for the rapid deployment, provisioning, execution, management, and billing of value added telecom services. SDPs are based on the concept of SOA and layered architecture. They support the delivery of voice, data services, and content in network and device-independent fashion. They allow application developers to aggregate network capabilities, services, and sources of content. SDPs typically contain layers for web services exposure, service application development, and network abstraction.   SOA Reference Architecture   SOA concept is based on the principle of developing reusable business service and building applications by composing those services, instead of building monolithic applications in silos. It’s about bridging the gap between business and IT through a set of business-aligned IT services, using a set of design principles, patterns, and techniques.   In an SOA, resources are made available to participants in a value net, enterprise, line of business (typically spanning multiple applications within an enterprise or across multiple enterprises). It consists of a set of business-aligned IT services that collectively fulfill an organization’s business processes and goals. We can choreograph these services into composite applications and invoke them through standard protocols. SOA, apart from agility and reusability, enables:   ·       The business to specify processes as orchestrations of reusable services ·       Technology agnostic business design, with technology hidden behind service interface ·       A contractual-like interaction between business and IT, based on service SLAs ·       Accountability and governance, better aligned to business services ·       Applications interconnections untangling by allowing access only through service interfaces, reducing the daunting side effects of change ·       Reduced pressure to replace legacy and extended lifetime for legacy applications, through encapsulation in services   ·       A Cloud Computing paradigm, using web services technologies, that makes possible service outsourcing on an on-demand, utility-like, pay-per-usage basis   The following section represents the Reference Architecture of logical view for the Telecom Solution. The new custom built application needs to align with this logical architecture in the long run to achieve EA benefits.   Packaged implementation applications, such as ERP billing applications, need to expose their functions as service providers (as other applications consume) and interact with other applications as service consumers.   COT applications need to expose services through wrappers such as adapters to utilize existing resources and at the same time achieve Enterprise Architecture goal and objectives.   The following are the various layers for Enterprise level deployment of SOA. This diagram captures the abstract view of Enterprise SOA layers and important components of each layer. Layered architecture means decomposition of services such that most interactions occur between adjacent layers. However, there is no strict rule that top layers should not directly communicate with bottom layers.   The diagram below represents the important logical pieces that would result from overall SOA transformation. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 3. Enterprise SOA Reference Architecture 1.          Operational System Layer: This layer consists of all packaged applications like CRM, ERP, custom built applications, COTS based applications like Billing, Revenue Management, Fulfilment, and the Enterprise databases that are essential and contribute directly or indirectly to the Enterprise OSS/BSS Transformation.   ERP holds the data of Asset Lifecycle Management, Supply Chain, and Advanced Procurement and Human Capital Management, etc.   CRM holds the data related to Order, Sales, and Marketing, Customer Care, Partner Relationship Management, Loyalty, etc.   Content Management handles Enterprise Search and Query. Billing application consists of the following components:   ·       Collections Management, Customer Billing Management, Invoices, Real-Time Rating, Discounting, and Applying of Charges ·       Enterprise databases will hold both the application and service data, whether structured or unstructured.   MDM - Master data majorly consists of Customer, Order, Product, and Service Data.     2.          Enterprise Component Layer:   This layer consists of the Application Services and Common Services that are responsible for realizing the functionality and maintaining the QoS of the exposed services. This layer uses container-based technologies such as application servers to implement the components, workload management, high availability, and load balancing.   Application Services: This Service Layer enables application, technology, and database abstraction so that the complex accessing logic is hidden from the other service layers. This is a basic service layer, which exposes application functionalities and data as reusable services. The three types of the Application access services are:   ·       Application Access Service: This Service Layer exposes application level functionalities as a reusable service between BSS to BSS and BSS to OSS integration. This layer is enabled using disparate technology such as Web Service, Integration Servers, and Adaptors, etc.   ·       Data Access Service: This Service Layer exposes application data services as a reusable reference data service. This is done via direct interaction with application data. and provides the federated query.   ·       Network Access Service: This Service Layer exposes provisioning layer as a reusable service from OSS to OSS integration. This integration service emphasizes the need for high performance, stateless process flows, and distributed design.   Common Services encompasses management of structured, semi-structured, and unstructured data such as information services, portal services, interaction services, infrastructure services, and security services, etc.   3.          Integration Layer:   This consists of service infrastructure components like service bus, service gateway for partner integration, service registry, service repository, and BPEL processor. Service bus will carry the service invocation payloads/messages between consumers and providers. The other important functions expected from it are itinerary based routing, distributed caching of routing information, transformations, and all qualities of service for messaging-like reliability, scalability, and availability, etc. Service registry will hold all contracts (wsdl) of services, and it helps developers to locate or discover service during design time or runtime.   • BPEL processor would be useful in orchestrating the services to compose a complex business scenario or process. • Workflow and business rules management are also required to support manual triggering of certain activities within business process. based on the rules setup and also the state machine information. Application, data, and service mediation layer typically forms the overall composite application development framework or SOA Framework.   4.          Business Process Layer: These are typically the intermediate services layer and represent Shared Business Process Services. At Enterprise Level, these services are from Customer Management, Order Management, Billing, Finance, and Asset Management application domains.   5.          Access Layer: This layer consists of portals for Enterprise and provides a single view of Enterprise information management and dashboard services.   6.          Channel Layer: This consists of various devices; applications that form part of extended enterprise; browsers through which users access the applications.   7.          Client Layer: This designates the different types of users accessing the enterprise applications. The type of user typically would be an important factor in determining the level of access to applications.   8.          Vertical pieces like management, monitoring, security, and development cut across all horizontal layers Management and monitoring involves all aspects of SOA-like services, SLAs, and other QoS lifecycle processes for both applications and services surrounding SOA governance.     9.          EA Governance, Reference Architecture, Roadmap, Principles, and Best Practices:   EA Governance is important in terms of providing the overall direction to SOA implementation within the enterprise. This involves board-level involvement, in addition to business and IT executives. At a high level, this involves managing the SOA projects implementation, managing SOA infrastructure, and controlling the entire effort through all fine-tuned IT processes in accordance with COBIT (Control Objectives for Information Technology).   Devising tools and techniques to promote reuse culture, and the SOA way of doing things needs competency centers to be established in addition to training the workforce to take up new roles that are suited to SOA journey.   Conclusions   Reference Architectures can serve as the basis for disparate architecture efforts throughout the organization, even if they use different tools and technologies. Reference architectures provide best practices and approaches in the independent way a vendor deals with technology and standards. Reference Architectures model the abstract architectural elements for an enterprise independent of the technologies, protocols, and products that are used to implement an SOA. Telecom enterprises today are facing significant business and technology challenges due to growing competition, a multitude of services, and convergence. Adopting architectural best practices could go a long way in meeting these challenges. The use of SOA-based architecture for communication to each of the external systems like Billing, CRM, etc., in OSS/BSS system has made the architecture very loosely coupled, with greater flexibility. Any change in the external systems would be absorbed at the Integration Layer without affecting the rest of the ecosystem. The use of a Business Process Management (BPM) tool makes the management and maintenance of the business processes easy, with better performance in terms of lead time, quality, and cost. Since the Architecture is based on standards, it will lower the cost of deploying and managing OSS/BSS applications over their lifecycles.

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  • W7 routing - traffic not going to default gateway

    - by Ian Macintosh
    I have a really strange Windows 7 IPv4 routing issue that I can't get to the bottom of. The summary of the issue is that the default gateway is set to 192.168.254.253, but that it is actually using a default gateway of 192.168.254.254. Here's a network diagram: .-,( ),-. .-( )-. .-----( internet )----.--------------------------. | '-( ).-' | | | '-.( ).-' | | v v v .------------. .------. .------. | 10mb Fibre | | ADSL | | ADSL | '------------' '------' '------' | | | | | | v v v .---------------------. .--------------------. .--------------------. | Juniper Box | | Draytek DSL Router | | Draytek DSL Router | |---------------------| |--------------------| |--------------------| | (public IP address) | | 172.16.0.x | | 172.16.0.x | '---------------------' '--------------------' '--------------------' | | | | | .-------------------' | v v v .-------------------------. .-----------------. | Draytek Dual WAN Router | | Untangle GW | |-------------------------| |-----------------| | 192.168.254.254 | | 192.168.254.253 | '-------------------------' '-----------------' | | | | | v v =================================== LAN =================================== | | | | v v .----------------. .----------------. | Windows 7 W/S | | Windows 7 W/S | |----------------| |----------------| | 192.168.254.38 | | 192.168.254.77 | '----------------' '----------------' This is a recently (a few weeks ago) converted fibre site with the original 2 DSL lines still attached and running. An Untangle (firewall) was installed with the fibre line. Here is the affected PC network configuration: C:\>ipconfig /allcompartments /all Windows IP Configuration ============================================================================== Network Information for Compartment 1 (ACTIVE) ============================================================================== Host Name . . . . . . . . . . . . : COMP36 Primary Dns Suffix . . . . . . . : XXXXXX.local Node Type . . . . . . . . . . . . : Broadcast IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : XXXXXX.local Ethernet adapter Local Area Connection 2: Connection-specific DNS Suffix . : XXXXXX.local Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller #2 Physical Address. . . . . . . . . : C8-9C-DC-33-F1-65 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::3925:86a5:7066:ab92%15(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.254.38(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : 22 August 2012 10:20:32 Lease Expires . . . . . . . . . . : 30 August 2012 10:20:31 Default Gateway . . . . . . . . . : 192.168.254.253 DHCP Server . . . . . . . . . . . : 192.168.254.200 DHCPv6 IAID . . . . . . . . . . . : 315137244 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-4A-17-8D-10-78-D2-74-2F-8A DNS Servers . . . . . . . . . . . : 192.168.254.200 Primary WINS Server . . . . . . . : 192.168.254.200 NetBIOS over Tcpip. . . . . . . . : Enabled Tunnel adapter isatap.XXXXXX.local: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : XXXXXX.local Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Teredo Tunneling Pseudo-Interface: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes The routing table: C:\>route print =========================================================================== Interface List 15...c8 9c dc 33 f1 65 ......Realtek PCIe GBE Family Controller #2 1...........................Software Loopback Interface 1 10...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter 11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface =========================================================================== IPv4 Route Table =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 192.168.254.253 192.168.254.38 10 127.0.0.0 255.0.0.0 On-link 127.0.0.1 306 127.0.0.1 255.255.255.255 On-link 127.0.0.1 306 127.255.255.255 255.255.255.255 On-link 127.0.0.1 306 192.168.254.0 255.255.255.0 On-link 192.168.254.38 266 192.168.254.38 255.255.255.255 On-link 192.168.254.38 266 192.168.254.255 255.255.255.255 On-link 192.168.254.38 266 224.0.0.0 240.0.0.0 On-link 127.0.0.1 306 224.0.0.0 240.0.0.0 On-link 192.168.254.38 266 255.255.255.255 255.255.255.255 On-link 127.0.0.1 306 255.255.255.255 255.255.255.255 On-link 192.168.254.38 266 =========================================================================== Persistent Routes: None IPv6 Route Table =========================================================================== Active Routes: If Metric Network Destination Gateway 1 306 ::1/128 On-link 15 266 fe80::/64 On-link 15 266 fe80::3925:86a5:7066:ab92/128 On-link 1 306 ff00 ::/8 On-link 15 266 ff00::/8 On-link =========================================================================== Persistent Routes: None And the strange routing as demonstrated by tracert: C:\>tracert -d www.bbc.co.uk Tracing route to www.bbc.net.uk [212.58.246.95] over a maximum of 30 hops: 1 1 ms 1 ms <1 ms 192.168.254.254 2 1 ms 1 ms 1 ms 172.16.0.254 3 17 ms 18 ms 16 ms XXXXXXXXXXXXXXX 4 18 ms 19 ms 19 ms XXXXXXXXXXXXXXX 5 22 ms 22 ms 22 ms XXXXXXXXXXXXXXX 6 22 ms 21 ms 22 ms XXXXXXXXXXXXXXX 7 21 ms 21 ms 22 ms 217.41.169.109 8 30 ms 32 ms 57 ms 109.159.251.227 9 46 ms 39 ms 35 ms 109.159.251.137 10 27 ms 66 ms 30 ms 109.159.254.116 ^C However, when done from another Windows 7 workstation: C:\Users\administrator>ipconfig /allcompartments /all Windows IP Configuration ============================================================================== Network Information for Compartment 1 (ACTIVE) ============================================================================== Host Name . . . . . . . . . . . . : PABX-BACKUP Primary Dns Suffix . . . . . . . : XXXXXX.local Node Type . . . . . . . . . . . . : Broadcast IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : XXXXXX.local Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : XXXXXX.local Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller Physical Address. . . . . . . . . : 8C-89-A5-94-43-84 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::9479:1c11:6f9f:ae0b%11(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.254.77(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : 15 August 2012 08:27:18 Lease Expires . . . . . . . . . . : 27 August 2012 08:27:31 Default Gateway . . . . . . . . . : 192.168.254.253 DHCP Server . . . . . . . . . . . : 192.168.254.200 DHCPv6 IAID . . . . . . . . . . . : 244091301 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-C2-79-BE-8C-89-A5-94-43-84 DNS Servers . . . . . . . . . . . : 192.168.254.200 Primary WINS Server . . . . . . . : 192.168.254.200 NetBIOS over Tcpip. . . . . . . . : Enabled Tunnel adapter isatap.XXXXXX.local: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : XXXXXX.local Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 9: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft 6to4 Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Teredo Tunneling Pseudo-Interface: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes C:\Users\administrator> And finally, doing a tracert from the 2nd workstation yields expected results: C:\Users\administrator>tracert -d www.bbc.co.uk Tracing route to www.bbc.net.uk [212.58.244.67] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.254.253 2 1 ms 1 ms 1 ms 141.0.xxx.xxx 3 2 ms 2 ms 2 ms 141.0.xxx.xxx 4 7 ms 2 ms 2 ms 109.204.xxx.xxx 5 2 ms 2 ms 2 ms 95.177.0.7 6 3 ms 2 ms 2 ms 95.177.0.9 7 30 ms 2 ms 2 ms 95.177.0.2 8 2 ms 2 ms 2 ms 195.66.224.103 9 ^C As expected, it is routing via .253, and the 2nd hop is the inside interface of the Juniper NTU. I've not inspected the traffic yet. In particular, I was going to look for ICMP redirects, though why there would be an ICMP redirect at all is not really sensible? .254 used to be the default gateway before the fibre was installed. Any ideas? Doesn't make sense to me why there should be this routing issue :( The Draytek Dual WAN Router was rebooted, the PC was rebooted. The PC had the network disabled and then re-enabled. All the standard stuff when Windows looses the plot. Hopefully somebody recognises the symptoms! PS: Sorry for the long post, but I didn't want to leave something potentially relevant out. PPS: No iSCSI involved on/at this or any other workstation so Windows 7 routing traffic through the gateway for local addresses isn't the issue.

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  • Planning Database as a Service Implementation Project

    - by Nilesh Agrawal
    People, process and planning are the three key elements to success in a private cloud journey. Some common questions i hear from field/customers often relates to tasks involved in setting up Database-as-a-Service(DBaaS) using Oracle Enterprise Manager 12c from scratch and how these tasks are mapped to current IT roles and responsibilities - overall list of activities that needs to be performed to setup and achieve DBaaS and who does what during the implementation process.In terms of roles, responsibilities and users, you will map to these categories Project Manager is responsible for working with all stakeholders, project team and coordinating in planning and delivering DBaaS implementation project EM Admin sets ups Cloud management infrastructure and is responsible for overall EM 12c installation/configuration and Administration Cloud Admins are responsible for managing the Cloud infrastructure(Servers, Network, Storage) and related Administration SSA Admins or Cloud DBAs are responsible for Self Service portal setup, managing quotas, policies, target DBs S/W provisioning/ongoing Administration SSA Users or End users of Cloud who actually requests for DB instances to be rapidly provisioned on-demand from Self Service portal Here is a sample Work-breakdown structure(WBS) listing down tasks involved and with individual owners mapped. Note - we have all type of use cases covered in the plan (DBCA, RMAN, Schema as a Service, Snap Clone) and you can pick up any or mix or all of these tasks in your plan depending on your use cases and requirements for implementing DBaaS - Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}  Activity Description  Owner Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} A. Initiation and Startup Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Determine scope of implementation Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Determine and document scope of DBaaS Cloud implementation together with customer and end users. Determine requirements and goals. Introduction meeting implementation team. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Project Manager Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Coordination and quality management Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Coordination and quality management on throughout all phases of the implementation Project Manager Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Define High availability Needs Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Determine the level of High availability required Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Project Manager Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Technical intake Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Technical intake meeting; Infrastructure requirements (Hardware, OS, network/firewall, s/w requirement) for cloud setup Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Project Manager Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Functional intake Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Functional intake meeting; Monitoring /Reporting/Alerting requirement. User/Roles/Groups/Rules model Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Project Manager Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Deliver implementation plan Document requirements and goals. Document required functional and technical configuration. Build architecture Diagram. Update estimate planning based on implementation plan. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Project Manager Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} B. Infrastructure Setup Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Install hardware systems Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Plan EM12c compatible hardware systems Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Operating system installation (OREL) Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Installation of certified OS platform [Refer Certify on MOS] Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Network configuration of hardware systems Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} General network configuration of hardware systems I.e. TCP/IP, routing, NTP, firewall access, SSH, HTTP and HTTPS access. Set up network access between systems and work place of end users. Optionally implementation of remote access Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} C. Production EM 12c Cloud Control Installation Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Install of Oracle Database 11gR2 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Installation of Oracle Database 11gR2 for Repository EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Installation of EM 12c Cloud Control Release 2 Update 1 and latest PSU Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Installation of EM 12c Cloud Control OMS/Agents EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Review HA, Security, Sizing Best practices Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} As per EM 12c Admin guide EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Review recommended patches Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} latest PSU and DBaaS patches as per MOS Note 1549855.1 EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} D. Setting up High Availability Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configure Repository For High Availability Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Enable Repository as per database high availability best practices. Configure Standby database @ DR site for EM cloud control repository. Configure repository database as RAC database with 2 or more nodes Configure OMS for RAC/standby repository EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configure OMS for High Availability Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} See Enterprise Manager Cloud Control Administrator's Guide for Configuring OMS for high availability EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configure Agents for High availability Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} See Enterprise Manager Cloud Control Administrator's Guide for Configuring Agents for high availability EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Test failover strategy Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Test the Repository and OMS failover to standby site EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Setup backups Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Setup back ups for Repository, OMS and agents EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} E. EM 12c Cloud Control Functional configuration Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Defining Roles and assigning users Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Setup Cloud, SSA Admin and SSA User roles and users Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Setup S/W Library Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Setup S/W Library for self update/plug-ins/cloud functionality Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Cloud Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Setup Self Update Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Setup self update to get new and updated capabilities when they become available between official releases EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Setup required plug-ins on OMS Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Oracle Cloud Application, Database, Chargeback and Capacity planning, Storage Management Framework (SMF) and Virtualization (VT) plug-ins are required EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Customize SSA Login Page (Optional) Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configure Self Service Portal to customize the login page (eg option to have company brand image/service provider and tenant brand) EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Define/setup Notification methods Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Setup mail server for Notification. Setup email address for yourself and other administrators. Test and setup other notification methods if required EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Add Host targets which are going to be used for Cloud Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Push Agents on Servers part of PaaS Infrastructure. Push plug-ins on hosts Cloud Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configure Hosts for Privilege Delegation Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configure Hosts for Privilege Delegation. Setup Privilege delegation settings in Cloud Control. Setup named credential for cloud self service EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Provisioning Oracle RDBMS s/w on Hosts Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Provision/Configure and add Oracle Home as target in EM12c - Refer to EM 12c Lifecycle Management Admin guide for DB provisioning details. Optional - If planning to use GI/RAC for cloud services, provision/configure GI/RAC Oracle Homes as targets in EM12cIn case of Exadata, Grid Infrastructure and RAC Database software is  already deployed on compute nodes via OneCommand from Oracle, so SSA  Administrator just needs to discover Oracle Homes and Listener as EM  targets. Databases will be created as and when users request for databases from cloud. SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configure Listener Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configure and add Oracle Database Listener as target in EM12c SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} F. Exadata Targets Monitoring Configuration in EM (Optional - in case DBaaS setup is on Exadata) Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Deploy Agents on compute nodes Deploy Agents on Exadata compute nodes Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Exadata System Discovery and Configuration Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Specify host from which Exadata server is being discovered. Specify discovery parameters for Infiniband switches. Specify discovery parameters for associated subsystems, such as ILOM, KVM, Cisco switch. Complete discovery and confirm that all targets have been discovered. Verify that cell groups have been created for cells associated with each database. Verify the targets in the topology view of the Exadata Database Machine system. Navigate the topology and verify the configuration of the each of the targets in the Exadata Database Machine system. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Exadata System Alerts, Metrics, Performance Monitoring and Actions Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} This use case will demonstrate the different alerts, metrics monitoring and actions available Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Database to Exadata drilldown and IORM Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Demonstrate the ability to drill down from the database I/O to Exadata and then control the database I/O on Exadata using IORM Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} G. DBaaS Functional configuration (RMAN, DBCA) Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Creating PaaS Infrastructure zone Create Database zones. Add Hosts in PaaS Infrastructure zones Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Cloud Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Create Database Pool Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Setup a pool of Oracle homes. The Oracle homes should be of the same version, platform Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configuring Request settings Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configure the database request settings by specifying when a request can be made, its duration and its retention period Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configure Quotas Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configure Quota as aggregate amount of resources that can be granted to each self service user belonging to a certain role Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Create DBCA/RMAN based Profiles Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configure Profile that capture source database information as RMAN backup or DBCA template Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Setup Service Templates in Catalog Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Create service templates as standardized service definition that is offered to self service users to create databases Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configure Chargeback Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Defining a Universal Charge Plan. Create Extended Charge Plan. Create a Business Hierarchy of Cost Centers Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Provisioning Oracle database Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Provisioning Oracle database instances using SSA Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA User Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Verify Chargeback Reports Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Verify Chargeback Reports Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} H. Schema-as-a-Service Functional configuration Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Discover/Provision Oracle Database as Managed Target Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Provision/Configure and add source database and Databases where Schema is going to provisioned as targets in EM12c Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Creating PaaS Infrastructure zone Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Create Database zones. Add Hosts in PaaS Infrastructure zones Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Cloud Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Create Database Pool Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Setup a pool of databases. The databases should be of the same version, platform Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configure Schema export based Profiles Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Create a database provisioning profile using Export Schema objects Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Setup Service Templates in Catalog Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Create service templates as standardized service definition that is offered to self service users to create schemas Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configure Quotas Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configure Quota as aggregate amount of resources that can be granted to each self service user belonging to a certain role Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configure Chargeback Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Defining a Universal Charge Plan. Create Extended Charge Plan. Create a Business Hierarchy of Cost Centers Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Provision Schemas Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Provisioning Oracle schema/service instances using SSA Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA User Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Verify Chargeback Reports Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Verify Chargeback Reports Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} I. Snap Clone Functional configuration Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Creating PaaS Infrastructure zone Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Create Database zones. Add Hosts in PaaS Infrastructure zones Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Cloud Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Create Database Pool Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Setup a pool of databases. The databases should be of the same version, platform. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Register and Manage Storage servers Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configure and setup ZFS/Netapp storage servers in EM 12c Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configure Snap Clone based Profiles Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Create Database Provisioning Profile Using Snapshots Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Setup Service Templates in Catalog Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Create service templates as standardized service definition that is offered to self service users to create instances Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configure Quotas Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configure Quota as aggregate amount of resources that can be granted to each self service user belonging to a certain role Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Configure Chargeback Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Defining a Universal Charge Plan. Create Extended Charge Plan. Create a Business Hierarchy of Cost Centers Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Provision using Snap Clone template Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Provisioning Oracle database instances using SSA Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA user Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Verify Chargeback Reports Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Verify Chargeback Reports Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} J. Knowledge transfer Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} DBaaS Cloud setup demo/presentation Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} session to deliver overview of the implemented system and usage Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Cloud/SSA Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} K. Delivery Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Delivery meeting Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Delivery meeting initiated and organized by PM Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Project Manager Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Delivery of final implementation rollout Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Update of implementation plan to reflect latest implementation changes Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Project Manager Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} L. Post implementation tasks Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Periodic health checks Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Health check of the EM12c system, EMDiag Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; 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mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Periodic Cloud infrastructure usage analysis Cloud infrastructure monitoring periodic basis and realigning quotas/policies and pool infrastructure with business priorities Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} EM Admin Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} DBaaS Workshop for Administrators/end users Periodic training sessions for end users and Admins on DBaaS and EM 12c Monitoring/Administration capabilities Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; 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font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Post implementation assistance Periodic reviews of Cloud and Management infrastructure and expansion planning with stakeholders and project  team Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} EM/Cloud/SSA Admin Additional information - Video : Meet Growing IT Demand for Databases with Private DBaaS Private Cloud Setup and Administration guide Zero to Cloud Resource Center Schema as a Service for Extreme Consolidation  Delivering Database as a Service using Oracle Enterprise Manager 12c Best Practices for Database Consolidation in Private Clouds Demo - Oracle Cloud Management Demo - Setting up Database Clouds for Schema as a Service Oracle Database Resource Manager Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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