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  • Best practices for managing deployment of code from dev to production servers?

    - by crosenblum
    I am hoping to find an easy tool or method, that allow's managing our code deployment. Here are the features I hope this solution has: Either web-based or batch file, that given a list of files, will communicate to our production server, to backup those files in different folders, and zip them and put them in a backup code folder. Then it records the name, date/time, and purpose of the deployment. Then it sends the files to their proper spot on the production server. I don't want too complex an interface to doing the deployment's because then they might never use it. Or is what I am asking for too unrealistic? I just know that my self-discipline isn't perfect, and I'd rather have a tool I can rely on to do what needs to be done, then my own memory of what exact steps I have to take every time. How do you guys, make sure everything get's deployed correctly, and have easy rollback in case of any mistakes?

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  • Can a programmer get too smart for their own good?

    - by P.Brian.Mackey
    The more I learn about programming, the more things I see that could be improved by a great deal. Often, a companies process management is total SWAG or they have Frames based websites written recently, .NET 1.1 based code, no separation of concerns, poor quality control...I could go on and on and on... Projects can succeed, but there tends to be so much waste I am amazed at how much time and money a company can throw away. I've seen it happen at several companies. So is it that ignorance truly is bliss? UPDATE Question "How is it that top developers (I don't mean like Jon Skeet level, I mean guys who are dedicated enough to hit a forum and try for self-improvement) even want to code anymore after they see the often insurmountable sociological and technical problems they are told to fix, but then scolded for doing so? "

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  • Feeling a bit... under-challenged in my university course

    - by Corey
    I'm currently a sophomore at my university, majoring in Computer Science. Obviously, there are some programming courses as part of my curriculum. However, I'm feeling very underwhelmed by its progress. I've self-taught myself a lot and like to code in my spare time as a hobby. I'm currently in Computer Science II. I never took CS 1 because it seemed rather basic -- I asked someone in the department if they would override my CS 1 requirement if I passed their final (which I did with flying colors). Anyway, the class is going by quite slowly. It seems like the rest of the class has a hard time understanding some basic concepts, which the professor needs to keep going over to help them understand. Is this normal? Looking at the class schedule, I seem to know everything except for one or two things near the very end of the semester. Is there a different perspective I can look at this through so it doesn't seem so boring?

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  • Environment naming standards in software development?

    - by Marcus_33
    My project is currently suffering from environment naming issues. Different people have different assumptions as to what environments should be named or what the names designate, and it's causing confusion when discussing them. I've done a bit of research and I haven't found any standards out there. The terms include "Local", "Sand", "Dev", "Test", "User", "QA", "Staging" and "Prod" (plus a few more that different people have asked about) I'm not looking for just opinions, though if there's one out there that "everyone" has I'll take it - I'm trying to find definitions advanced by some sort of authority, even if it's unofficial. Here's the environments we currently use: Environment on the developer's PC Shared Environment where developers directly upload code to self-test Shared Environment where standards and functionality are tested by QA people Shared Environment where completed and QA-checked code is approved by project requesters Environment that mirrors the final environment as a final check and to prepare for deployment Final Environment where code is in use I know what I'd call them, but is there some sort of standard on this? Thanks in advance.

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  • Question about wifi connection files/certificates

    - by I_am_that_man-with-hair
    Here is the output i get when i run my school's wifi .py file for secure login. I "python SecureW2_JoinNow.py" I've emailed them about it, but wanted to take a shot and post here, could be on my end. I can't make sense of this error, although the last line makes me think it's on my end. Fresh install, so maybe that is it... Traceback (most recent call last): File "SecureW2_JoinNow.py", line 252, in <module> main() File "SecureW2_JoinNow.py", line 248, in main nm.connect() File "SecureW2_JoinNow.py", line 196, in connect wireless_device = nm_iface.GetDeviceByIpIface('wlan0') File "/usr/lib/python2.7/dist-packages/dbus/proxies.py", line 70, in __call__ return self._proxy_method(*args, **keywords) File "/usr/lib/python2.7/dist-packages/dbus/proxies.py", line 145, in __call__ **keywords) File "/usr/lib/python2.7/dist-packages/dbus/connection.py", line 651, in call_blocking message, timeout) dbus.exceptions.DBusException: org.freedesktop.NetworkManager.UnknownDevice: No device found for the requested iface.

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  • A certain flash application causes a system crash

    - by noobermin
    It's no surprise I guess. Go here to try it! http://www.belgeler.com/blg/2hni/griffiths-introduction-to-electrodynamics-3-ed-solutions-manual It's wonderful, after a few seconds, top shows that our good friend plugin-container takes 83% of the physical memory (8 GB) before everything freezes and the PC doesn't respond. I'm using Ubuntu 12.04 and I have an nvidia (GTS 250) card with the "post-release updates" version of the driver. OFFTOPIC: Yes, it's the solutions manual. I'm self-studying so I don't have a professor to check my work. Please don't judge me :)

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  • Repurpose a Kobo Reader as a Weather Station

    - by Jason Fitzpatrick
    Last month we showed you a clever hack that converted an old Kindle into a weather station; this new hack uses a Kobo ebook reader (cheaper hardware) and ditches the external server (less overhead). Even better, this new hack is simpler to deploy. You’ll need a Kobo unit, a free installer bundle courtesy of Kevin Short over at the MobileRead forums, and a few minutes to toggle on telnet access to your Kobo and run the installer. Hit up the link below to read more about the self-contained mod. Kobo Wi-Fi Weather Forecast [via Hack A Day] Can Dust Actually Damage My Computer? What To Do If You Get a Virus on Your Computer Why Enabling “Do Not Track” Doesn’t Stop You From Being Tracked

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  • What are the best social places for programmers to interact?

    - by Chevex
    I know this is not really the right place for this type of question, but I figure it will get me started and hopefully won't be closed right off the bat. I love the programming industry a lot, but I don't have many colleagues that aren't introverted and/or anti-social, or self-centered. What are some good places online to find programming friends that I could share my adventures with? I love stack overflow but it is more technical and doesn't really allow you to put up a personal project just for people to see and critique. Any suggestions? A good forum would be great! The only ones I can find are usually full of inexperienced people who just "want" to be a programmer. I'm looking more for a place who's members are already programmers discussing programming topics.

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  • Why doesn't the command do-release-upgrade doesn't require sudo?

    - by Dr_Bunsen
    I was wondering why the command do-release-upgrade doesn't require sudo? I mean, it does significantly change your system, so I would have guessed it requires sudo. This is from ubuntu self, but it isn't that helpful. I just want to know how this is secure for the integrity for my system, if every user can access this command. Thanks in advance. [EDIT]: I used a new terminal window, thus no sudo that wasn't expired yet, and I used the command do-release-upgrade NOT sudo do-release-upgrade.So even with unexpired sudo I should be unable to upgrade. [EDIT 2]:

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  • USB-creator: Error erasing device: Unknown or unsupported erase type

    - by Mike Williamson
    I created a live usb using usb-creator-gtk. I installed Ubuntu with it and all was good with the world. Now I am trying to use the same memory stick and create a live USB for 14.04 and I get the following error when trying to erase the disk. org.freedesktop.DBus.Python.gi._glib.GError: Traceback (most recent call last): File "/usr/lib/python3/dist-packages/dbus/service.py", line 707, in _message_cb retval = candidate_method(self, *args, **keywords) File "/usr/share/usb-creator/usb-creator-helper", line 239, in Format block.call_format_sync('dos', GLib.Variant('a{sv}', {'erase': GLib.Variant('s', '')}), None) gi._glib.GError: GDBus.Error:org.freedesktop.UDisks2.Error.Failed: Error erasing device: Unknown or unsupported erase type `' How can I fix this so I can create a new live USB?

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  • Is php|architect any good?

    - by Andrew Heath
    Kind of a hard topic to search for, as architect turns up a lot about software architects instead. After 8 months of PHP self-study, I finally stumbled across the php|architect site. The length of time it took me to find it makes me suspicious of its quality. 3 related questions: do professional PHP coders read/care about php|architect? is it a good source for PHP beginners? assuming yes to either of the above, how far back in the archives to articles remain relevant? (ex: does stuff written about PHP4 still matter?)

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  • Do the best developers look for a better job, or a better job finds them?

    - by Vasil Remeniuk
    As an example, one of the JavaPosse (popular Java podcast) hosts, Tor Norbey, has recently moved from Oracle to Google, and I'm more that sure that he has been lured (he definitely has not been sending his CV to Google). The rumor has it that 'high-level' developers are never hired through the job-sites. So, (given that you're a good developer) when you what to hold an appealing position in the company that interests you, and invest a lot of time into increasing your online-presence and self-branding blogging, twitting, contributing to opensource, actively participating in community sites (e.g., Stackoverflow), should you send your CVs here and there or just wait for proposals?

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  • Lighting get darker when texture is aplied

    - by noah
    Im using OpenGL ES 1.1 for iPhone. I'm attempting to implement a skybox in my 3d world and started out by following one of Jeff Lamarches tutorials on creating textures. Heres the tutorial: iphonedevelopment.blogspot.com/2009/05/opengl-es-from-ground-up-part-6_25.html Ive successfully added the image to my 3d world but am not sure why the lighting on the other shapes has changed so much. I want the shapes to be the original color and have the image in the background. Before: https://www.dropbox.com/s/ojmb8793vj514h0/Screen%20Shot%202012-10-01%20at%205.34.44%20PM.png After: https://www.dropbox.com/s/8v6yvur8amgudia/Screen%20Shot%202012-10-01%20at%205.35.31%20PM.png Heres the init OpenGL: - (void)initOpenGLES1 { glShadeModel(GL_SMOOTH); // Enable lighting glEnable(GL_LIGHTING); // Turn the first light on glEnable(GL_LIGHT0); const GLfloat lightAmbient[] = {0.2, 0.2, 0.2, 1.0}; const GLfloat lightDiffuse[] = {0.8, 0.8, 0.8, 1.0}; const GLfloat matAmbient[] = {0.3, 0.3, 0.3, 0.5}; const GLfloat matDiffuse[] = {1.0, 1.0, 1.0, 1.0}; const GLfloat matSpecular[] = {1.0, 1.0, 1.0, 1.0}; const GLfloat lightPosition[] = {0.0, 0.0, 1.0, 0.0}; const GLfloat lightShininess = 100.0; //Configure OpenGL lighting glEnable(GL_LIGHTING); glEnable(GL_LIGHT0); glMaterialfv(GL_FRONT_AND_BACK, GL_AMBIENT, matAmbient); glMaterialfv(GL_FRONT_AND_BACK, GL_DIFFUSE, matDiffuse); glMaterialfv(GL_FRONT_AND_BACK, GL_SPECULAR, matSpecular); glMaterialf(GL_FRONT_AND_BACK, GL_SHININESS, lightShininess); glLightfv(GL_LIGHT0, GL_AMBIENT, lightAmbient); glLightfv(GL_LIGHT0, GL_DIFFUSE, lightDiffuse); glLightfv(GL_LIGHT0, GL_POSITION, lightPosition); // Define a cutoff angle glLightf(GL_LIGHT0, GL_SPOT_CUTOFF, 40.0); // Set the clear color glClearColor(0, 0, 0, 1.0f); // Projection Matrix config glMatrixMode(GL_PROJECTION); glLoadIdentity(); CGSize layerSize = self.view.layer.frame.size; // Swapped height and width for landscape mode gluPerspective(45.0f, (GLfloat)layerSize.height / (GLfloat)layerSize.width, 0.1f, 750.0f); [self initSkyBox]; // Modelview Matrix config glMatrixMode(GL_MODELVIEW); glLoadIdentity(); // This next line is not really needed as it is the default for OpenGL ES glTexEnvi(GL_TEXTURE_ENV, GL_TEXTURE_ENV_MODE, GL_MODULATE); glBlendFunc(GL_SRC_ALPHA, GL_ONE_MINUS_SRC_ALPHA); glDisable(GL_BLEND); // Enable depth testing glEnable(GL_DEPTH_TEST); glDepthFunc(GL_LESS); glDepthMask(GL_TRUE); } Heres the drawSkybox that gets called in the drawFrame method: -(void)drawSkyBox { glDisable(GL_LIGHTING); glDisable(GL_DEPTH_TEST); glEnableClientState(GL_VERTEX_ARRAY); glEnableClientState(GL_NORMAL_ARRAY); glEnableClientState(GL_TEXTURE_COORD_ARRAY); static const SSVertex3D vertices[] = { {-1.0, 1.0, -0.0}, { 1.0, 1.0, -0.0}, {-1.0, -1.0, -0.0}, { 1.0, -1.0, -0.0} }; static const SSVertex3D normals[] = { {0.0, 0.0, 1.0}, {0.0, 0.0, 1.0}, {0.0, 0.0, 1.0}, {0.0, 0.0, 1.0} }; static const GLfloat texCoords[] = { 0.0, 0.5, 0.5, 0.5, 0.0, 0.0, 0.5, 0.0 }; glLoadIdentity(); glTranslatef(0.0, 0.0, -3.0); glBindTexture(GL_TEXTURE_2D, texture[0]); glVertexPointer(3, GL_FLOAT, 0, vertices); glNormalPointer(GL_FLOAT, 0, normals); glTexCoordPointer(2, GL_FLOAT, 0, texCoords); glDrawArrays(GL_TRIANGLE_STRIP, 0, 4); glDisableClientState(GL_VERTEX_ARRAY); glDisableClientState(GL_NORMAL_ARRAY); glDisableClientState(GL_TEXTURE_COORD_ARRAY); glEnable(GL_LIGHTING); glEnable(GL_DEPTH_TEST); } Heres the init Skybox: -(void)initSkyBox { // Turn necessary features on glEnable(GL_TEXTURE_2D); glEnable(GL_BLEND); glBlendFunc(GL_ONE, GL_SRC_COLOR); // Bind the number of textures we need, in this case one. glGenTextures(1, &texture[0]); // create a texture obj, give unique ID glBindTexture(GL_TEXTURE_2D, texture[0]); // load our new texture name into the current texture glTexParameteri(GL_TEXTURE_2D,GL_TEXTURE_MIN_FILTER,GL_LINEAR); glTexParameteri(GL_TEXTURE_2D,GL_TEXTURE_MAG_FILTER,GL_LINEAR); NSString *path = [[NSBundle mainBundle] pathForResource:@"space" ofType:@"jpg"]; NSData *texData = [[NSData alloc] initWithContentsOfFile:path]; UIImage *image = [[UIImage alloc] initWithData:texData]; GLuint width = CGImageGetWidth(image.CGImage); GLuint height = CGImageGetHeight(image.CGImage); CGColorSpaceRef colorSpace = CGColorSpaceCreateDeviceRGB(); void *imageData = malloc( height * width * 4 ); // times 4 because will write one byte for rgb and alpha CGContextRef cgContext = CGBitmapContextCreate( imageData, width, height, 8, 4 * width, colorSpace, kCGImageAlphaPremultipliedLast | kCGBitmapByteOrder32Big ); // Flip the Y-axis CGContextTranslateCTM (cgContext, 0, height); CGContextScaleCTM (cgContext, 1.0, -1.0); CGColorSpaceRelease( colorSpace ); CGContextClearRect( cgContext, CGRectMake( 0, 0, width, height ) ); CGContextDrawImage( cgContext, CGRectMake( 0, 0, width, height ), image.CGImage ); glTexImage2D(GL_TEXTURE_2D, 0, GL_RGBA, width, height, 0, GL_RGBA, GL_UNSIGNED_BYTE, imageData); CGContextRelease(cgContext); free(imageData); [image release]; [texData release]; } Any help is greatly appreciated.

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  • HSSFS Part 3: SQL Saturday is Awesome! And DEFAULT_DOMAIN(), and how I found it

    - by Most Valuable Yak (Rob Volk)
    Just a quick post I should've done yesterday but I was recovering from SQL Saturday #48 in Columbia, SC, where I went to some really excellent sessions by some very smart experts.  If you have not yet attended a SQL Saturday, or its been more than 1 month since you last did, SIGN UP NOW! While searching the OBJECT_DEFINITION() of SQL Server system procedures I stumbled across the DEFAULT_DOMAIN() function in xp_grantlogin and xp_revokelogin.  I couldn't find any information on it in Books Online, and it's a very simple, self-explanatory function, but it could be useful if you work in a multi-domain environment.  It's also the kind of neat thing you can find by using this query: SELECT OBJECT_SCHEMA_NAME([object_id]) object_schema, name FROM sys.all_objects WHERE OBJECT_DEFINITION([object_id]) LIKE '%()%'  ORDER BY 1,2 I'll post some elaborations and enhancements to this query in a later post, but it will get you started exploring the functional SQL Server sea. UPDATE: I goofed earlier and said SQL Saturday #46 was in Columbia. It's actually SQL Saturday #48, and SQL Saturday #46 was in Raleigh, NC.

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  • Are certification courses worth it?

    - by Bill Williams
    I'm planning on getting certification in Database Development for SQL Server (MSTC - 70-433). I'm a junior level report writer at a new job and the company is offering to pay the majority, if not all, of training course fees. The course is five days. I noticed that MS has a self-paced training kit (book) that I could use. I'm wondering if this would be a better option because it will allow me to go as quick as possible. I've also heard about video training sessions (Lynda.com) but they seem to go at slow pace. My questions are: What should I expect at a certification course? Is it hands-on training? Small classes with personal feedback or not? Would I be better off learning at my own pace using the training kit? (I'd rather this not turn into a certifications are pointless discussion..)

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  • Ceská obchodní banka, a.s. Upgrades to Oracle Database 11g On Time, On Budget and without Disrupting Business Operations

    - by jgelhaus
    You want the new features of the latest release, but upgrading a database is one of those things DBAs can "lose sleep" over.  Ceská obchodní banka, a.s."CSOB" needed to upgrade its production systems in the Czech Republic and Slovakia that supported 90 key applications for its retail, corporate, internet, and ATM services from Oracle Database 9i to Oracle Database 11g with simultaneous migration from Alpha processors/OpenVMS-based hardware to a Power7, AIX system. Oracle Consulting helped to complete the upgrade within schedule and budget, while meeting tight restrictions on downtime. Knowledge transfer by Oracle Consulting to the bank’s IT team has improved self-sufficiency in support and maintenance while the technical and advisory services of Oracle Consulting Expert Services continue to optimize performance and availability while lowering cost of ownership. Read how CSOB maximized the value of its investment in Oracle Database technology with an upgrade to Oracle Database 11g.

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  • Welcome to the BI & Analytics Pulse Blog

    - by jacqueline.coolidge(at)oracle.com
    In this blog, we'll be taking the pulse of the BI and Analytics market.   We get to meet people who involved in every aspect of the market --  customers that push the envelope and use BI in innovative ways, software developers, product managers, and sales teams in the field.  This sparks lots of ideas.  We'll share our experience and ideas and hope to generate discussion on topics that reflect what's going on in the market and where it will go next.  First topics will include, self-service BI and in memory analytics.   Let us know what you think is interesting. 

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  • How should I do 3D games through Java on a mac?

    - by Steven Rogers
    I have been self-teaching myself Java on the mac mostly because the language is cross-platform. Recently, I have been only able to develop 2D games using the Graphics2D class. Now, I want to learn how to make 3D games in Java. I used to model and animate stuff in 3D, so my knowledge of 3-Dimensional stuff is okay. I have spent the last 3 hours using google to look up ways of making 3D games in java. Apparently the best one to use is OpenGL, so i looked up a tutorial on it and i cannot find a tutorial that shows how to (if there is a way) install JOGL on the Mac platform. Should i continue to use Java? How can i make 3D games using Java? What is the best way to make 3D games on a mac?

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  • UPK Pre-built Content Now Available for Additional Product Lines

    - by Karen Rihs
    UPK pre-built content development efforts are always underway and growing, and now include the recent release of new UPK pre-built content modules for three additional product lines! Oracle Utilities for Meter Data Management 2.0.1 Administrative Setup User Tasks VEE and Usage Rules Working with Measurement Data Fusion 11g Release 1 Functional Setup Manager General Ledger Global Human Resources Project Portfolio Management Self Service Procurement Oracle Crystal Ball 11.1.2 Oracle Crystal Ball For the most recent list of modules currently available for each product line, visit the UPK Resource Library on Oracle.com. For more information on how your organization can take advantage of UPK pre-built content, see our previous blog, The Value of UPK Pre-Built Content.  - Karen Rihs, UPK Outbound Product Management

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  • Are there any alternative JS ports of Box2D?

    - by Petteri Hietavirta
    I have been thinking about creating a top down 2D car game for HTML5. For my first game I wrote the physics and collisions my self but for this one I would like to use some ready made library. I found out Box2D and its JS port. http://box2d-js.sourceforge.net It seems to be quite old port, made in 2008. Is it lacking many features of current Box2D or does it have major issues with it? And are there any alternatives for it?

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  • History of open source software

    - by Victor Sorokin
    I've been always interested, out of the pure self-amusement, in the history of open software used today: who were the people which started it and what were the reasons to start what were design decisions at the start how software evolved over the time Specifically, I'm interested in following software: GCC X Linux kernel Java Of course, there is plenty of information in Internet to google for, but I thought it would be nice to have list of interesting resources at this site. I hope some of visitors of this site have similar interest and can share a link or two they found particularly amusing/interesting. To make this entry more question-like, here's straight question: what are the most interesting/amusing links about history of open source software?

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  • Moving blog to hosted location - impact to SEO?

    - by j0nes
    I run a blog under mywebsite.com/blog. This is a self-hosted MovableType installation. Now I want to get rid of the blog installation and use a hosted (Wordpress.com) solution instead. The blog is only a minor part of my website, but before making this change I want to make sure that I don't loose SEO value. What is the best option to make this change? Bonus question: how big is the SEO-impact of a subdirectory (mywebsite.com/news) to the PageRank of the main domain (mywebsite.com)?

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  • Reporting Release History : Q1 2010 SP1 (version 4.0.10.421)

    What's NewReport Viewers NEW: Report Viewer for WPF Added zoom modes: Percents/Page Width/Full Page to the Silverlight ViewerTelerik Report WCF Service Added self-hosting capability on WCF service What's FixedReporting API OBSOLETE: Telerik.Reporting.Report.DataMember property; use ObjectDataSource as DataSource and set its DataMember instead. OBSOLETE: Telerik.Reporting.Table.DataMember property; use ObjectDataSource as DataSource and set its DataMember instead. OBSOLETE: Telerik.Reporting.Chart.DataMember...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • My first development job working at a company, what things to look out for?

    - by Kim Jong Woo
    So I've worked on my own all this time, selling software, creating a few web applications on my own. I had an Arts background I was self taught. It was a bit difficult to find a development position after endless trying, I finally landed a LAMP position. What I realized was it was all confidence issue. Before when I didn't know a few things I panicked but after spending such a long time working on my own projects and solving various problems, I felt confident enough that I could fulfill requirements on my own. I hope this helps other people applying for jobs This is the first time I will be developing with other team members in an office, are there anything I should prepare for my first day at work next week? Any tips and pointers while working as a developer at a company? I'm kinda nervous but excited.

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  • RightNow CX @ OpenWorld: What to Experience

    - by Tony Berk
    We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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