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• Gimme Gimme Gimme!

  - by steve.diamond

  Today is my birthday. And you know, there used to be a time when I dreaded birthdays. But now, as I reach my 37th year (that's my Polar Body Test age), I'm re-learning to really really appreciate being here. Now, what the heck does any of this have to do with CRM or this blog? Easy! Here is the present I would like from you. 1) Please tell us how we're doing on this blog. Do you like what you're seeing? Do you NOT like what you're seeing? Why? What types of topics would you like to see more or less of from us? Do you think we're running too much of an Oracle infomercial here? Conversely, would you like us to spend more time focusing on Oracle solutions? If so, which ones are of most interest to you? 2) Let's assume you DO like what you're seeing and reading here. Please tell a friend. Pass it on. You can write a comment below or submit a comment on our Facebook Fan page (http://facebook.com/oraclecrm). If you're an Oracle employee, please simply send me an email. And if you work here at HQ, bring me some key lime pie. And last but not least, thank you!

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• MySQL for Beginners Training-on-Demand First Hand Insight

  - by Antoinette O'Sullivan

  The MySQL for Beginners course is THE course to get you started with MySQL providing you a solid foundation in relational databases using MySQL as a learning tool. Oracle University recently released the Training-on-Demand option for this course.  Ben Krug from the MySQL product team is trying out the MySQL for Beginners Training-on-Demand course and reporting on his experience. You can follow Ben on MySQL Support Blogs. The MySQL for Beginners course is available as: Training-on-Demand: Follow streaming video of instructor delivery and perform hands-on exercises as your own pace. You can start training with 24 hours of purchase. Live-Virtual: Attend a live-instructor led class from your own desk. Hundreds of events on the schedule across timezones. In-Class: Travel to an education center to attend this instructor-led class. Some events on the schedule below:  Location  Date  Delivery Language  Warsaw, Poland  24 September 2012  Polish  Dublin, Ireland  15 October 2012  English  London, United Kingdom  11 September 2012  English  Rome, Italy  5 November 2012  Italian  Hamburg, Germany  3 December 2012  German  Lisbon, Portugal  5 November 2012  European Portugese  Amsterdam, Netherlands  10 December 2012  Dutch  Nieuwegein, Netherlands  18 February 2013  Dutch  Nairobi, Kenya  12 November 2012  English  Barcelona, Spain  5 November 2012  Spanish  Madrid, Spain  8 January 2013  Spanish  Latvia, Riga  12 November 2012  Latvian  Petaling Jaya, Malaysia  22 October 2012  English  Ottawa, Toronto and Montreal Canada  17 December 2012  English  Sao Paulo, Brazil  11 September 2012  Brazilian Portugese  Sao Paulo, Brazil  5 November 2012  Brazilian Portugese  For more information on the Authentic MySQL Curriculum, go to the Oracle University Portal - http://oracle.com/education/mysql

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• Was ist EPPM?

  - by britta wolf

  Unternehmen müssen schnell auf kurzfristige Veränderungen am Markt und veränderte Projekt- und Programmvoraussetzungen reagieren und gleichzeitig für klare Strukturen und umsetzbare Informationen in heterogenen Projekt-Teams sorgen. EPPM-Lösungen bieten Organisationen mit vielen Projekten die Möglichkeit einer intelligenten Programm- und Projektverwaltung — von kleinen und einfachen bis hin zu großen und komplexen Vorhaben. ermöglichen fundiertere Entscheidungen im Portfolio-Management und umfassende Einblicke in relevante Informationen in Echtzeit. Es lassen sich Risiken und Chancen von Projekten und Programmen durch Funktionen in den Bereichen Projektmanagement, Zusammenarbeit, Kontrolle zuverlässig bewerten. So können Projekte zeit- und budgetgerecht und in der vorgesehen Qualität und Form durchgeführt werden. Enterprise Project Portfolio Management – Die Synergie von Portfolio Management und Project Management mit Oracle Primavera ! Gerne stellen wir Ihnen auf Mailanfrage diese beiden u.a. Präsentationen zur Verfügung: Enterprise Project Portfolio Management  - die richtigen Projekte auswählen und diese dann richtig durchführen Portfolio and Project Management - Investitionsideen sammeln, Szenarien planen, die richtigen Investitionen auswählen und bis zum Lebenszyklusende steuern Wir empfehlen Ihnen ausserdem diese Links: Deutsche Oracle Primavera Webseite - Schnelleinführung ins Thema, Webcasts, Veranstaltungen, Info zur Online Community, Broschüren/Whitepapers usw. Oracle's Primavera Resource Library - Ausführliche Sammlung von englischen Demos,Web-und Podcasts, Broschüren, Special Reports usw.

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• Resolve Instructional Webcast Series — E-Business Suite Payables Period Close

  - by user793044

  Resolve Instructional Webcast Series — New Product Specific Troubleshooting Topics For E-Business we have coming up: Title: Resolve—Best Practices for E-Business Suite Payables Period Close Date: Nov 7, 2012 Time: 8:00 am MT - 3:00 pm GMT - 10:00 am Eastern - 8:30 pm India - 7:00 am Pacific This one-hour webcast shows you how to use 3 main recommendations: Period Close Helper – New Diagnostic to identify and resolve period close issues. Master Generic Datafix Diagnostic (MGD) usage in proactive/reactive mode. Recommended Patch Collection (RPC) uptake. This session will help customers to plan and complete their month on month period close activities successfully. Also, in approaching period close in a proactive way. It will assist in order to avoid last minute hassles and prevent delays in achieving the Period Close deadlines. Customers who are involved in the Payables period close activities (both Functional and Technical) will benefit most from the webcast. Join us. Leverage this opportunity to learn Support Best Practices that help you resolve the issues you face with your Oracle products. Oracle Support experts provide live demonstrations of proactive resources. You will see you how working proactively helps you work more efficiently—from using the right tools to providing the right information on Service requests—you can get answers faster. Register for sessions now Resolve—Troubleshooting Questions? Contact Oracle’s "Get Proactive" team today. WORK SMART. SOLVE FAST. RESOLVE.

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• Upcoming Webcast: Use Visual Decision Making To Boost the Pace of Product Innovation – October 24, 2013

  - by Gerald Fauteux

  See More, Do More Use Visual Decision Making To Boost the Pace of Product Innovation   Join a Free Webcast hosted by Oracle, featuring QUALCOMM Click here to register for this webcast   Keeping innovation ahead of shrinking product lifecycles continues to be a challenge in today’s fast-paced business environment, but new visualization techniques in the product design and development process are helping businesses widen the gap further.  Innovative visualization methods, including Augmented Business Visualization, can be powerful differentiators for business leaders, especially when it comes to accelerating product cycles.   Don’t miss this opportunity to discover how visualization tied to PLM can help empower visual decision making and enhance productivity across your organization.  See more and do more with the power of Oracle. Join solution experts from Oracle and special guest, Ravi Sankaran, Sr. Staff Systems Analyst, QUALCOMM to discuss how visual decision making can help efficiently ramp innovation efforts throughout the product lifecycle: Advance collaboration with universal access across all document types with robust security measures in place Synthesize product information quickly like cost, quality, compliance, etc. in a highly visual form from multiple sources in a single visual and actionable environment Increase productivity by rendering documents in the appropriate context of specific business processes Drive modern business transformation with new collaboration methods such as Augmented Business Visualization . Date: Thursday, October 24, 2013 Time: 10:00 a.m. PDT / 1:00 p.m. EDT Click here to register for this FREE event

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• Building in Change: Project Construction in Asset Intensive Industries

  - by Sylvie MacKenzie, PMP

  According to a recent survey by the Economist Intelligence Unit, sponsored by Oracle, only 51% of project owners rated themselves as effective at delivering their projects to scope, budget, and schedule when confronted with change. In addition only 43% rated themselves as effective at anticipating potential change. Even with the best processes and technology in place, change is often an unavoidable part of the construction process. How organizations respond to change can mean the difference between delays and cost overruns, and projects being completed on schedule and on budget. Implementing Enterprise Project Portfolio Management and using a solution to help manage and automate those process can help asset intensive organizations: Govern project and program compliance and regulatory requirements for project success Unite project teams and stakeholders through collaboration and strong feedback methods to speed project completion Reduce the risk of cost and schedule overruns and any resulting penalties to deliver on time and on budget Effectively manage change throughout the project life cycle Ensure sufficient capacity, utilization, and availability of people, skills, and other resources to meet commitments. The results of the recent EIU survey, sponsored by Oracle:"Building in Change: Project Construction in Asset-Intensive Industries", will be revealed in an upcoming webinar with Hart Energy / Oil & Gas Investor, featuring the Economist Intelligence Unit and Oracle on April 11th at 1pm CST. Click here for further information or visit http://www.oilandgasinvestor.com/

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• 11 ADF Mobile Apps in 30 Hours

  - by Shay Shmeltzer

  The Oracle ADF Mobile team took part in a special "hackathon" this weekend, where 11 teams of new college hires who joined Oracle lately spent 30 hours building enterprise mobile applications leveraging ADF Mobile. One important thing to note - none of the participants worked with Oracle ADF Mobile before! In fact 90% of them didn't develop with ADF previously. All they had is a 2 hour training session before the event - and that's all they needed. From that point on they were able to build great cross device mobile applications. So what did they build? Here are some examples: A mileage expense tracking system: An ad campaign analysis system An expense report entry system Bug tracking system with data analysis: Carpooling social system: College Hiring system with CV scanning: Shipment management system for Farmers: Project time entry system: For sale post-it system (with item location): Conference event experience system with conference map and twitter feed integration: It was great to see how fast developers were able to learn and leverage ADF Mobile - and how creative the teams were. Here they are in action: So how about you? What would you build next? What would be your first ADF Mobile application? Start today!

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• Beat the Post-Holiday Blues with a dose of BIWA

  - by mdonohue

  You know its coming so why not plan ahead.  Come and join like minded professionals at the BIWA Summit 2013 Early Bird Registration ends December 14th for BIWA Summit 2013. This event, focused on Business Intelligence, Data Warehousing and Analytics, is hosted by the BIWA SIG of the IOUG on January 9 and 10, at the Hotel Sofitel, near Oracle headquarters in Redwood City, California. Be sure to check out the many featured speakers, including Oracle executives Balaji Yelamanchili, Vaishnavi Sashikanth, and Tom Kyte, and Ari Kaplan, sports analyst, as well as the many other speakers. Hands-on labs will give you the opportunity to try out much of the Oracle software for yourself--be sure to bring a laptop capable of running Windows Remote Desktop. Check out the Schedule page for the list of over 40 sessions on all sorts of BIWA-related topics. See the BIWA Summit 2013 web site for details and be sure to register soon, while early bird rates still apply. Klaus and Nikos will be presenting the ever popular Getting the Best Performance from your Business Intelligence Publisher Reports and Implementation and we will run 2 sessions of the BI Publisher Hands On Lab for building Reports and Data Models. Hope to see you there.

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• Webinar: NoSQL - Data Center Centric Application Enablement

  - by Charles Lamb

  NoSQL - Data Center Centric Application Enablement AUGUST 6 WEBINAR About the Webinar The growth of Datacenter infrastructure is trending out of bounds, along with the pace in user activity and data generation in this digital era. However, the nature of the typical application deployment within the data center is changing to accommodate new business needs. Those changes introduce complexities in application deployment architecture and design, which cascade into requirements for a new generation of database technology (NoSQL) destined to ease that complexity. This webcast will discuss the modern data centers data centric application, the complexities that must be dealt with and common architectures found to describe and prescribe new data center aware services. Well look at the practical issues in implementation and overview current state of art in NoSQL database technology solving the problems of data center awareness in application development. REGISTER NOW>> MORE INFORMATION >> NOTE! All attendees will be entered to win a guest pass to the NoSQL Now! 2013 Conference & Expo. About the Speaker Robert Greene, Oracle NoSQL Product Management Robert GreeneRobert Greene is a principle product manager / strategist for Oracle’s NoSQL Database technology. Prior to Oracle he was the V.P. Technology for a NoSQL Database company, Versant Corporation, where he set the strategy for alignment with Big Data technology trends resulting in the acquisition of the company by Actian Corp in 2012. Robert has been an active member of both commercial and open source initiatives in the NoSQL and Object Relational Mapping spaces for the past 18 years, developing software, leading project teams, authoring articles and presenting at major conferences on these topics. In his previous life, Robert was an electronic engineer developing first generation wireless, spread spectrum based security systems.

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• June SOA Partner Community Newsletter 2011

  - by JuergenKress

  Dear SOA Partner Community, It is summer! Thanks for your great support in FY11; we closed our fiscal year on May 31st 2011. Thanks to you, SOA Specialization is the No.1 middleware Specialization! Here is my list to continue to be successful in FY12: Top 10 to become an successful Oracle SOA & BPM; Partner in FY12 SOA Partner Community member SOA Certified Implementation Specialist &BPM Certified Implementation Specialist SOA Blogs& SOA Books SOA Bootcamp& SOA Bootcamp material BPM Bootcamp& BPM Bootcamp material SOA sales kit& BPM sales kit SOA marketing campaign& BPM marketing kit& submit your reference SOA Solutions catalog profile with your service and success SOA Specialization & BPM Specialization & Specialization eBook SOA & BPM @ OOW Summer time means, summer camps– which we do host this week in Lisbon, you can find the latest impression at twitter, If you missed them. Please visit the OPN Competency Center and the enablement blog to get your local training schedule for a SOA & BPM & WebLogic bootcamp near you! Also in this newsletter you will get to read about the new SOA Governance book, JDevelope and ADF 11gR2, Exalogic Specialization and a wrap up of the SOA & Cloud Symposium. Oracle SOA Partner Adoption EMEA – To read the newsletter please visit http://tinyurl.com/soanewsjune2011 To become a member of the SOA Partner Community please register at http://www.oracle.com/goto/emea/soa Till we meet again! Jürgen KressOracle SOA Partner Adoption EMEA Blog Twitter LinkedIn Mix Forum Wiki Website

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• Get Proactive: automatischer Support bietet Vorteile

  - by A&C Redaktion

  „Proaktiv“, das bedeutet soviel wie: handeln statt abwarten, Initiative statt Reaktion. So möchte auch die Aktion „Get Proactive“ für Oracle Premier Support Kunden einen vorausschauenden, offensiven Umgang mit Support-Fällen fördern. Die automatisierte Unterstützung der Systeme, die Oracle Partner und Kunden einen deutlichen Vorsprung vor der Konkurrenz verschaffen kann, umfasst drei Bereiche: Sie heißen Prevent, Resolve und Upgrade. „Prevent“ umfasst alle Maßnahmen der Vorsorge: Deren Ziel ist es, ein mögliches Problem aufzudecken und zu lösen, noch bevor es es sich negativ auswirkt. So können beispielsweise produktbezogene Security Alerts zugeschickt werden, ebenso auf das jeweilige System zugeschnittene Patch-Empfehlungen und Risiko-Warnungen. „Resolve“ steht für den Anspruch, auftretende Probleme schneller und zielgerichtet zu lösen. Notwendig sind dafür die passenden Diagnosetools und -maßnahmen. Spezifische Informationen für individuelle Systeme stehen im Product Information Center zur Verfügung. Zudem helfen Auto-Detect-Werkzeuge dabei, Lösungen für bekannte Probleme zu finden. Wertvolle Hinweise bieten auch die Partner und User in der Online Support Community und natürlich die umfangreiche Wissensbasis in MOS. „Upgrade“ bündelt, wie der Name schon sagt, Schritte zur Risikominimierung durch Unterstützung beim Upgrade. Jeder kann dabei selbst die jeweilige Umgebung auf zertifizierte Produkte prüfen. Tipps und Tricks verrät der Upgrade Advisor mit Best Practices für verschiedenste Produkte, Prozesse und Versionen. Der Patch- und Upgrade-Plan erleichtert die Systemupgrade-Planung. Detaillierte Informationen finden Sie auf den Oracle-Support-Webseiten – geben Sie einfach „Get Proactive“ in die Suchmaske ein.

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• Partner Webcast: Implementing on SOA - A Hands-On Technology Demonstration

  - by Thanos

  Service Oriented Architecture enables organizations to operate more efficiently and react faster to opportunities. How? By helping you create a flexible application architecture that supports greater business agility. You decide how quickly you want to move. You can start by implementing an application integration platform. Then, you can evolve your environment gradually by introducing business process management, business rules, governance and event processing. This unified but flexible approach also allows you to maximize the long-term cost reduction benefits of SOA and cloud-based applications. In this session, you dive into SOA Suite and you will see the usage of some advanced features. The topics covered range from adapters, automatic and custom business process correlation through service routing, rule based and manual decisions and to error handling, compensations and extending SOA Suite with your own Java code. Agenda: Service Oriented Architecture The Auctions Scenario Live Demo of the Oracle SOA Suite Features Connecting to non service enabled technologies with adapters (Database and File adapter) Orchestrating services with BPEL processes Correlating processes with correlation sets Mediating services Service Component Architecture Event Handling User Notification Human Workflow Business Rules Fault Handling patterns Developing custom components with Spring and using them in SOA Suite composites Delivery Format This FREE online LIVE eSeminar will be delivered over the Web. Registrations received less than 24hours prior to start time may not receive confirmation to attend. Duration: 1 hour Register Now For all your questions and support requests to adopt and implement the latest Oracle technologies please contact us at [email protected]

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• Studierende/Schüler, Professoren, Dozenten oder wissenschaftliche Mitarbeiter willkommen!!!

  - by britta wolf

  Vom 20.-22. November 2012 findet in Nürnberg die große Konferenz der Deutschen Oracle Anwendergruppe (DOAG) statt. Es werden wieder über 400 Fachvorträge aus den Bereichen  Datenbank, Oracle & SAP, Java, MySQL, BPM, Middleware&SOA, usw. angeboten. Zahlreiche ausstellende Firmen sind ebenfalls vor Ort. Eine gute Möglichkeit für alle, sich über die aktuellsten Entwicklungen im Oracle-Umfeld zu informieren und sich als Student mit potentiellen Arbeitgebern bereits während des Studiums in Kontakt zu treten. "Netzwerken" lautet die Devise! Die DOAG bietet Studierenden/Schülern sowie Dozenten oder wissenschaftlichen Mitarbeitern eine kostenlose (!) Teilnahme an dieser 3-tägigen Konferenz. Neugierig? Wie das geht, erfahren Sie hier. WICHTIG: die Plätze sind begrenzt - melden Sie sich bis Mitte Oktober an! Lesen Sie auch den kurzen Beitrag der HS Ulm, die mit einer Exkursiongruppe an der DOAG-Konferenz bereits diverse Male teilgenommen hat.

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• South Korea Upcoming Cap and Trade Legislation

  - by Evelyn Neumayr

  In my previous blogs I talked about climate change legislation trends in California, Australia and the European Union. In the next series of blogs, I am going to highlight how carbon trading and sustainability reporting legislation is evolving in other Asia Pacific countries, including South Korea, China, Japan, India and Taiwan - starting with South Korea. South Korea passed legislation to begin a national cap-and-trade program in May 2012. Korea is the 8th biggest source of GHG emissions in the world and has a national target of cutting them 30% by 2020. South Korea's program will cover about 60% of emissions and will affect big emitters across the economy, including utilities, major manufacturers and even large universities. Emissions trading is scheduled to begin in Korea in 2015, the same year as in Australia and China. Oracle Environmental Accounting and Reporting supports the needs of South Korea and helps ensure consistency across organizations in how data is collected, retained, controlled, consolidated and used in calculating and reporting emissions inventory. Learn more about the upcoming cap and trade legislation in South Korea and how to use Oracle Environmental Accounting and Reporting to meet those requirements here. By Elena Avesani, Principal Product Strategy Manager, Oracle

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• Loading the Cache from the Business Application Server

  - by ACShorten

  By default, the Web Application server will directly connect to the Database to load its cache at startup time. Customers, who implement the product installation in distributed mode, where the Web Application Server and Business Application Server are deployed separately, may wish to prevent the Web Application Server to connect to the database directly. Installation of the product in distributed mode was introduced in Oracle Utilities Application Framework V2.2. In the Advanced Web Application Server configuration, it is possible to set the Create Simple Web Application Context (WEBAPPCONTEXT) to true to force the Web Application Server to load its cache via the Business Application rather than direct loading. The value of false will retain the default behavior of allowing the Web Application Server to connect directly to the database at startup time to load the cache. The value of true will load the cache data via direct calls to the Business Application Server, which can cause a slight delay in the startup process to cater for the architecture load rather than the direct load. The impact of the settings is illustrated in the figure below:                             When setting this value to true, the following properties files should be manually removed prior to executing the product: $SPLEBASE/etc/conf/root/WEB-INF/classes/hibernate.properties $SPLEBASE/splapp/applications/root/WEB-INF/classes/hibernate.properties Note: For customers who are using a local installation, where the Web Application Server and Business Application Server are combined in the deployed server, it is recommended to set this parameter to false, the default, unless otherwise required. This facility is available for Oracle Utilities Application Framework V4.1 in Group Fix 3 (via Patch 11900153) and Patch 13538242 available from My Oracle Support.

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• Using the latest (stable release) of Oracle Developer Tools for Visual Studio 11.1.0.7.20.

  - by mbcrump

  +  = Simple and safe Data connections.   This guide is for someone wanting to use the latest ODP.NET quickly without reading the official documentation. This guide will get you up and running in about 15 minutes. I have reviewed my referral link to my simple Setting up ODP.net with Win7 x64 and noticed most people were searching for one of the following terms: “how to use odp.net with vs” “setup connection odp.net” “query db using odp and vs” While my article provided links and a sample tnsnames.ora file, it really didn’t tell you how to use it. I’m hoping that this brief tutorial will help. So before we get started, you will need the following: Download the following: www.oracle.com/technology/software/tech/dotnet/utilsoft.html from oracle and install it. It is the first one on the page. Visual Studio 2008 or 2010. It should be noted that The System.Data.OracleClient namespace is the OLD .NET Framework Data Provider for Oracle. It should not be used anymore as it has been depreciated. The latest version which is what we are using is Oracle.DataAccess.Client. First things first, Add a reference to the Oracle.DataAccess.Client after you install ODP.NET   Copy and paste the following C# code into your project and replace the relevant info including the query string and you should be able to return data. I have commented several lines of code to assist in understanding what it is doing.   Lambda Expression. using System; using System.Data; using Oracle.DataAccess.Client;   namespace ConsoleApplication1 {     class Program     {         static void Main(string[] args)         {           try         {             //Setup DataSource             string oradb = "Data Source=(DESCRIPTION ="                                    + "(ADDRESS_LIST = (ADDRESS = (PROTOCOL = TCP)(HOST = hostname)(PORT = 1521)))"                                    + "(CONNECT_DATA = (SERVICE_NAME = SERVICENAME))) ;"                                    + "Persist Security Info=True;User ID=USER;Password=PASSWORD;";                        //Open Connection to Oracle - this could be moved outside the try.             OracleConnection conn = new OracleConnection(oradb);             conn.Open();               //Create cmd and use parameters to prevent SQL injection attacks.             OracleCommand cmd = new OracleCommand();             cmd.Connection = conn;               cmd.CommandText = "select username from table where username = :username";               OracleParameter p1 = new OracleParameter("username", OracleDbType.Varchar2);             p1.Value = username;             cmd.Parameters.Add(p1);               cmd.CommandType = CommandType.Text;               OracleDataReader dr = cmd.ExecuteReader();             dr.Read();               //Contains the value of the datarow             Console.WriteLine(dr["username"].ToString());               //Disposes of objects.             dr.Dispose();             cmd.Dispose();             conn.Dispose();         }           catch (OracleException ex) // Catches only Oracle errors         {             switch (ex.Number)             {                 case 1:                     Console.WriteLine("Error attempting to insert duplicate data.");                     break;                 case 12545:                     Console.WriteLine("The database is unavailable.");                     break;                 default:                     Console.WriteLine(ex.Message.ToString());                     break;             }         }           catch (Exception ex) // Catches any error not previously caught         {                   Console.WriteLine("Unidentified Error: " + ex.Message.ToString());              }         }       }           } At this point, you should have a working Program that returns data from an oracle database. If you are still having trouble then drop me a line and I will be happy to assist. As of this writing, oracle has announced the latest beta release of ODP.NET 11.2.0.1.1 Beta.  This release includes .NET Framework 4 and .NET Framework 4 Client Profile support. You may want to hold off on this version for a while as its BETA, and I wouldn’t want any production code using any BETA software.

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• Banco Espírito Santo Increases Sales Campaign Success Rate with Siebel CRM

  - by Tony Berk

  Banco Espírito Santo (BES), founded in 1869, is the second-largest private financial institution in Portugal with a 20.3% domestic market share, 2.1 million customers, and more than 700 in-country branches. It also has a strong international presence with operations in 23 countries and four continents. With strong growth in its major markets, BES needed a modern, cost-effective, scalable, and reliable customer relationship management (CRM) solution for its retail operations. The bank wanted to optimize client relationship management and integrate all customer touch points and service channels to improve the success of its sales and marketing initiatives. BES implemented the same CRM solution as many other leading banks: Oracle's Siebel CRM. With Siebel CRM 8.1 and other Oracle solutions, BES significantly increased sales of its new financial products across all channels by up to 25%, and it expects to increase annual revenue by up US$4 million annually. It also improved the success rate of bank branch sales, marketing, and lead generation campaigns by nearly 10%. “We are very happy with Oracle’s Siebel CRM applications. We already knew that this was the best solution available, but it has surpassed our best expectations,” said João Manaças, Customer Relationship Management Manager, Personal Marketing Department, Banco Espírito Santo. Click here to learn more about BES's use of Siebel CRM.

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• Working with Key Flex Fields in OAF

  - by PRajkumar

  1. Create a New Workspace and Project Right click Workspaces and click create New OA Workspace and name it as PRajkumarKFFDemo. Automatically a new OA Project will also be created. Name the project as KFFDemo and package as prajkumar.oracle.apps.fnd.kffdemo   2. Create a New Application Module (AM) Right Click on KFFDemo > New > ADF Business Components > Application Module Name -- KFFAM Package -- prajkumar.oracle.apps.fnd.kffdemo.server   Check Application Module Class: KFFAMImpl Generate JavaFile(s)   3. Create a New View Object (VO) Right click on KFFDemo > New > ADF Business Components > View Object Name -- KFFVO Package -- prajkumar.oracle.apps.fnd.kffdemo.server   Note - The VO is not based on any EO so click next and go to the query section and paste the query   SELECT  code_combination_id FROM    gl_code_combinations_kfv   In Step8 Check Object Class: KFFVOImpl -> Generate Java File -> Bind Variable Accessors   4. Add View Object to Root UI Application Module Right Click on KFFAM > Edit KFFAM > Data Model and shuttle KFFVO from Available View Objects to Data Model   5. Create a New Page Right click on KFFDemo > New > Web Tier > OA Components > Page Name -- KFFPG Package -- prajkumar.oracle.apps.fnd.kffdemo.webui   6. Select the KFFPG and go to the strcuture pane where a default region has been created   7. Select region1 and set the following properties:   Attribute Property ID PageLayoutRN AM Definition prajkumar.oracle.apps.fnd.kffdemo.server.KFFAM Window Title Key Flex Field Demo Window Title Key Flex Field Demo     8. Create Stack Layout Region Under Page Layout Region Right click PageLayoutRN > New > Region   Attribute Property ID MainRN AM Definition stackLayout   9. Create a New Item of type Flex under the Stack Layout Region Right click on MainRN > New > Item Set Following Properties for New Item --   Attribute Property ID KeyFlexItem Item Style Flex Prompt Accounting Key Flex Field Appl Short Name SQLGL Name GL# Type Key View Instance KFFVO1     10. Create Controller for page KFFPG Right Click on PageLayoutRN > Set New Controller Package Name: prajkumar.oracle.apps.fnd.kffdemo.webui Class Name: KFFCO   Write Following Code in KFFCO processRequest   public void processRequest(OAPageContext pageContext, OAWebBean webBean) {  super.processRequest(pageContext, webBean);    OAKeyFlexBean kffId = (OAKeyFlexBean)webBean.findIndexedChildRecursive("KeyFlexItem");    // Set the code combination lov   kffId.useCodeCombinationLOV(true);   //set the structure code for the item key flex    kffId.setStructureCode("FED_AFF");   //Set the attribute name to the item   kffId.setCCIDAttributeName("CodeCombinationId");  //Execute the Query   KFFAMImpl am = (KFFAMImpl)pageContext.getApplicationModule(webBean);   KFFVOImpl vo = (KFFVOImpl)am.findViewObject("KFFVO1");          if(!vo.isPreparedForExecution())   {          vo.executeQuery();   } }   Note -- If you do not want to see the key flex field is merging one then change the code in the controller class as below   kffId.useCodeCombinationLOV(false);   11. Use the below Query to find the Structure Code   SELECT  fif.application_id,                  fif.id_flex_code,                  fif.id_flex_name,                  fif.application_table_name,                   fif.description,                  fifs.id_flex_num,                  fifs.id_flex_structure_code,                  fifse.segment_name,                  fifse.segment_num,                  fifse.flex_value_set_id  FROM     fnd_id_flexs                    fif,                  fnd_id_flex_structures   fifs,                   fnd_id_flex_segments    fifse  WHERE  fif.application_id      = fifs.application_id  AND       fif.id_flex_code         = fifs.id_flex_code  AND       fifse.application_id   = fif.application_id  AND       fifse.id_flex_code      = fif.id_flex_code  AND       fifse.id_flex_num      = fifs.id_flex_num  AND       fif.id_flex_code         LIKE 'GL#' AND       fif.id_flex_name       LIKE 'Accounting Flexfield';   12. Congratulation you have successfully finished. Run Your page and Test Your Work        

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• Java SE 7u10: Enhanced Security Features and Support for New Platforms

  - by Tori Wieldt

  On December 11, 2012 Oracle released Java SE 7 Update 10 (Java SE 7u10). This release includes enhanced security features and support for new platforms. Enhanced Security Features The JDK 7u10 release includes the following security enhancements: The ability to disable any Java application from running in the browser. This mode can be set in the Java Control Panel or (on Microsoft Windows platform only) using a command-line install argument. The ability to select the desired level of security for unsigned applets, Java Web Start applications, and embedded JavaFX applications that run in a browser. Four levels of security are supported. This feature can be set in the Java Control Panel or (on Microsoft Windows platform only) using a command-line install argument. New dialogs to warn you when the JRE is insecure (either expired or below the security baseline) and needs to be updated. For more information, read Henrik Stahl's blog Oracle JDK 7u10 Released with New Security and the documentation Setting the Level of Security for the Java Client. New Supported Platforms Java SE 7 Update 10 (Java SE 7u10) supports Windows 8 Desktop Mode1 with IE 10, and Mac OS 10.8.? For more information, refer to the Oracle Certified System Configurations page.  Download and Release Notes Java SE 7u10 is available on OTN Download Page. To learn more about the release, please see the Java SE 7u10 Release Notes. For information about the other Java releases last week, read the Java Source blog "Java SE Updates." 

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• How Can You Work Smarter In Life Sciences Sales?

  - by charles.knapp

  One major reason why executives keep choosing Oracle CRM On Demand and Siebel CRM is our ongoing investments that deliver comprehensive business process support, tailored "at the factory" for specific industries. For example, life sciences sales in many cases globally follows an indirect, "influence" model, where a medical clinician uses expert working knowledge to prescribe products that are sold by independent pharmacies. Smarter, presentations to clinicians can increase sales. Oracle's life sciences CRM is built for sales reps by sales reps. We worked with representatives at 15 of the top 20 pharmaceutical firms on our latest release. Oracle helps reps work smarter from planning their day to delivering samples and rapidly presenting details to busy clinicians. Watch Piers Evans, Industry Strategy Director, show what this looks like in the day of a typical pharmaceutical sales rep. By use of this code snippet, I agree to the Brightcove Publisher T and C found at https://accounts.brightcove.com/en/terms-and-conditions/. -- This script tag will cause the Brightcove Players defined above it to be created as soon as the line is read by the browser. If you wish to have the player instantiated only after the rest of the HTML is processed and the page load is complete, remove the line. -- brightcove.createExperiences();

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• Which tools should be used for data migration between environments?

  - by Paula Speranza-Hadley

  Ø  With the Oracle Utilities Application Framework based products there are a number of tools provided that can be used to transfer data from one environment to another. Ø  There are three main tools that implementations use: §  ConfigLab - A configurable copy facility is metadata aware and therefore understands the relationships between objects and by invoking the relevant maintenance objects validates the data copied. This utility uses the object validation to help ensure data integrity. Basically it is a set of configuration tables and a set of batch jobs to perform the migration of data. §  Bundling - A configurable release management tool that allows exporting of Advanced Configuration Environment based objects (business services, business objects, UI Maps etc) from one environment to another. §  Blueprint - An Oracle Utilities Software Development Kit (SDK) based tool to import metadata from the development environment to your initial testing environment. The utility is command line based and basically uses a text based configuration file to drive the utility on the source and target sides. Ø  Each tool has a role in an implementation but you must be careful to use the right tool for the right job within an implementation. The suggestions are as follows: §  Only use the Blueprint tool for migrating data from your development platform to your initial test environment. The blueprint tool is not designed to move large amounts of data and certainly is risky, if not used correctly, and can potentially break the integrity of your data. §  The SDK provides the configuration data that it is used for (mainly meta-data). This should not be extended as, while it can perform data migration on any data, it is not efficient and risky for certain types of configuration data. Ø  Additional information can be found in the following whitepaper:  Oracle Utilities Application Framework - Release Management - Software Configuration Management on MyOracle.com

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• Druckfrisch: Der Sales Guide Unternehmensarchitektur

  - by A&C Redaktion

  Die Reihe der Oracle Sales Guides für Partner knöpft sich diesmal den Dauerbrenner Unternehmensarchitektur vor. Ziel der 14-seitigen Broschüre ist es, Partner in Fragen der strukturierten und strategisch geschäftsorientierten IT-Planung mit ihren Kunden zu unterstützen. Worum geht es? Der zugegeben etwas sperrige Begriff Unternehmensarchitektur ist für uns vor allem als Prozess interessant: All die verschiedenen Einflüsse (äußere wie innere), die auf ein Unternehmen einwirken, werden in Hinblick darauf analysiert und bewertet, ob und wie sie zur Verwirklichung der Unternehmensvisionen beitragen. Ein elementarer Schritt ist dabei die Optimierung der Informationssysteme. Für den IT-Bereich bedeutet das, dass wir sehr genau hinschauen müssen, wo die IT bereits auf die strategischen Ziele des Unternehmens ausgerichtet ist und wo das Zusammenspiel noch optimiert werden muss. Oracle stellt das Framework zur Beurteilung der IT-Architektur zur Verfügung. Auf die Analyse folgt dann die Entwicklung einer Roadmap für den Weg zum gewünschten Soll-Zustand. Der Oracle Sales Guide bietet eine anschauliche Anleitung, wie Partner mit ihren Kunden gemeinsam einen individuellen Weg zur verbesserten Unternehmensarchitektur erarbeiten können, Schritt für Schritt: von der Bestandsaufnahme über die Zieldefinition bis hin zur Ergebnisfindung. Ein detaillierter Fragenkatalog zu den Themenbereichen Governance, Unternehmensstrategie, Organisation, Geschäftsprozesse, Anwendungen & Systeme, Daten & Informationen und Infrastruktur hilft dabei, Kunden besser einzuschätzen. Literatur- und Linktipps runden das Angebot ab. Hier geht's zum kostenlosen Download des Sales Guides Unternehmensarchitektur (mit OPN-Login).

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• Updated Batch Best Practices

  - by ACShorten

  The Batch Best Practices whitepaper has been updated and published to My Oracle Support with the latest advice and new facilities. Two of the more interesting updates are: Addition of a Bache Cache Flush - Just like the online, the batch component of the framework caches data. It is now possible to refresh the cache manually using a new batch jobs F1-FLUSH. This is particularly useful if you execute long running threadpool workers across many different batch processes (submitters). New EXTENDED execution mode - A new specialist mode has been introduced for sites that use a large number of submitters (concurrent threads) and are experiencing intermittent communication issues in the threadpoolworker. This mode uses Oracle Coherences Extend mode to allow submitters to be allocated to threadpoolworkers via proxy connections. It differs from CLUSTERED mode in that a submitter can be explicitly allocated to a specific threadpoolworker via a proxy connection. This mode is only used for specific situation and customers should continue to use CLUSTERED mode gemerally. The whitepaper outlines advice for these new facilities and provides advice for existing functionality. The whitepaper is available from My Oracle Support at Doc Id: 836362.1.

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• Story of success: MySQL Enterprise Backup (MEB) was successfully integrated with IBM Tivoli Storage Manager (TSM) via System Backup to Tape (SBT) interface.

  - by user13334359

  Since version 3.6 MEB supports backups to tape through the SBT interface.The officially supported tool for such backups to tape is Oracle Secure Backup (OSB).But there are a lot of other Storage Managers. MEB allows to use them through the SBT interface. Since version 3.7 it also has option --sbt-environment which allows to pass environment variables, not needed by OSB, to third-party managers. At the same time MEB can not guarantee it would work with all of them.This month we were contacted by a customer who wanted to use IBM Tivoli Storage Manager (TSM) with MEB. We could only say them same thing I wrote in previous paragraph: this solution is supposed to work, but you have to be pioneers of this technology. And they agreed. They agreed to be the pioneers and so the story begins.MEB requires following options to be specified by those who want to connect it to SBT interface:--sbt-database-name: a name which should be handed over to SBT interface. This can be any name. Default, MySQL, works for most cases, so user is not required to specify this option.--sbt-lib-path: path to SBT library. For TSM this library comes with "Data Protection for Oracle", which, in its turn, interfaces with Oracle Recovery Manager (RMAN), which uses SBT interface. So you need to install it even if you don't use Oracle.--sbt-environment: environment for third-party manager. This option is not needed when you use OSB, but almost always necessary for third-party SBT managers. TSM requires variable TDPO_OPTFILE to be set and point to the TSM configuration file.--backup-image=sbt:: path to the image. Prefix "sbt:" indicates that image should be sent through SBT interfaceSo full command in our case would look like: ./mysqlbackup --port=3307 --protocol=tcp --user=backup_user --password=foobar \ --backup-image=sbt:my-first-backup --sbt-lib-path=/usr/lib/libobk.so \ --sbt-environment="TDPO_OPTFILE=/path/to/my/tdpo.opt" --backup-dir=/path/to/my/dir backup-to-imageAnd this command results in the following output log: MySQL Enterprise Backup version 3.7.1 [2012/02/16] Copyright (c) 2003, 2012, Oracle and/or its affiliates. All Rights Reserved. INFO: Starting with following command line ...  ./mysqlbackup --port=3307 --protocol=tcp --user=backup_user         --password=foobar --backup-image=sbt:my-first-backup         --sbt-lib-path=/usr/lib/libobk.so         --sbt-environment="TDPO_OPTFILE=/path/to/my/tdpo.opt"         --backup-dir=/path/to/my/dir backup-to-image sbt-environment: 'TDPO_OPTFILE=/path/to/my/tdpo.opt' INFO: Got some server configuration information from running server. IMPORTANT: Please check that mysqlbackup run completes successfully.             At the end of a successful 'backup-to-image' run mysqlbackup             prints "mysqlbackup completed OK!". --------------------------------------------------------------------                        Server Repository Options: --------------------------------------------------------------------   datadir                          =  /path/to/data   innodb_data_home_dir             =  /path/to/data   innodb_data_file_path            =  ibdata1:2048M;ibdata2:2048M;ibdata3:64M:autoextend:max:2048M   innodb_log_group_home_dir        =  /path/to/data   innodb_log_files_in_group        =  2   innodb_log_file_size             =  268435456 --------------------------------------------------------------------                        Backup Config Options: --------------------------------------------------------------------   datadir                          =  /path/to/my/dir/datadir   innodb_data_home_dir             =  /path/to/my/dir/datadir   innodb_data_file_path            =  ibdata1:2048M;ibdata2:2048M;ibdata3:64M:autoextend:max:2048M   innodb_log_group_home_dir        =  /path/to/my/dir/datadir   innodb_log_files_in_group        =  2   innodb_log_file_size             =  268435456 Backup Image Path= sbt:my-first-backup mysqlbackup: INFO: Unique generated backup id for this is 13297406400663200 120220 08:54:00 mysqlbackup: INFO: meb_sbt_session_open: MMS is 'Data Protection for Oracle: version 5.5.1.0' 120220 08:54:00 mysqlbackup: INFO: meb_sbt_session_open: MMS version '5.5.1.0' mysqlbackup: INFO: Uses posix_fadvise() for performance optimization. mysqlbackup: INFO: System tablespace file format is Antelope. mysqlbackup: INFO: Found checkpoint at lsn 31668381. mysqlbackup: INFO: Starting log scan from lsn 31668224. 120220  8:54:00 mysqlbackup: INFO: Copying log... 120220  8:54:00 mysqlbackup: INFO: Log copied, lsn 31668381.           We wait 1 second before starting copying the data files... 120220  8:54:01 mysqlbackup: INFO: Copying /path/to/ibdata/ibdata1 (Antelope file format). mysqlbackup: Progress in MB: 200 400 600 800 1000 1200 1400 1600 1800 2000 120220  8:55:30 mysqlbackup: INFO: Copying /path/to/ibdata/ibdata2 (Antelope file format). mysqlbackup: Progress in MB: 200 400 600 800 1000 1200 1400 1600 1800 2000 120220  8:57:18 mysqlbackup: INFO: Copying /path/to/ibdata/ibdata3 (Antelope file format). mysqlbackup: INFO: Preparing to lock tables: Connected to mysqld server. 120220 08:57:22 mysqlbackup: INFO: Starting to lock all the tables.... 120220 08:57:22 mysqlbackup: INFO: All tables are locked and flushed to disk mysqlbackup: INFO: Opening backup source directory '/path/to/data/' 120220 08:57:22 mysqlbackup: INFO: Starting to backup all files in subdirectories of '/path/to/data/' mysqlbackup: INFO: Backing up the database directory 'mysql' mysqlbackup: INFO: Backing up the database directory 'test' mysqlbackup: INFO: Copying innodb data and logs during final stage ... mysqlbackup: INFO: A copied database page was modified at 31668381.           (This is the highest lsn found on page)           Scanned log up to lsn 31670396.           Was able to parse the log up to lsn 31670396.           Maximum page number for a log record 328 120220 08:57:23 mysqlbackup: INFO: All tables unlocked mysqlbackup: INFO: All MySQL tables were locked for 0.000 seconds 120220 08:59:01 mysqlbackup: INFO: meb_sbt_backup_close: blocks: 4162  size: 1048576  bytes: 4363985063 120220  8:59:01 mysqlbackup: INFO: Full backup completed! mysqlbackup: INFO: MySQL binlog position: filename bin_mysql.001453, position 2105 mysqlbackup: WARNING: backup-image already closed mysqlbackup: INFO: Backup image created successfully.:            Image Path: 'sbt:my-first-backup' -------------------------------------------------------------    Parameters Summary -------------------------------------------------------------    Start LSN                  : 31668224    End LSN                    : 31670396 ------------------------------------------------------------- mysqlbackup completed OK!Backup successfully completed.To restore it you should use same commands like you do for any other MEB image, but need to provide sbt* options as well: $./mysqlbackup --backup-image=sbt:my-first-backup --sbt-lib-path=/usr/lib/libobk.so \ --sbt-environment="TDPO_OPTFILE=/path/to/my/tdpo.opt" --backup-dir=/path/to/my/dir image-to-backup-dirThen apply log as usual: $./mysqlbackup --backup-dir=/path/to/my/dir apply-logThen stop mysqld and finally copy-back: $./mysqlbackup --defaults-file=path/to/my.cnf --backup-dir=/path/to/my/dir copy-back  Disclaimer. This is only story of one success which can be useful for someone else. MEB is not regularly tested and not guaranteed to work with IBM TSM or any other third-party storage manager.

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• Register Now, Free Webinar! Driving Self-Service Learning with UPK Knowledge Center

  - by Kathryn Lustenberger

  UPK Proficiency Forum  Driving Self-Service Learning with UPK Knowledge Center July 16, at 11 am Pacific Join Oracle University for the next UPK Proficiency Forum on July 16, at 11 am Pacific. Beth Renstrom and Kathryn Lustenberger from UPK Product Management at Oracle will present an exciting session on "Driving Self-Service Learning with UPK Knowledge Center. Knowledge Center is a powerful, web-based knowledge repository that delivers an out-of-the-box deployment method for UPK content, enables extensive tracking and reporting, and can serve as content repository for UPK and non-UPK content. Hear how your organization can use Knowledge Center to centralize both UPK and non-UPK assets to provide self-service, role-based, curriculum-style learning. Understand how Knowledge Center can be used to deploy a collaborative user and expert environment where users can turn knowledge into productivity, ensure on-going user competency, and measure organizational readiness across your organization. You will walk away from this session with a better understanding of Oracle’s User Productivity Professional; Knowledge Center and all the benefits it has to offer your organization. You won’t want to miss this Free seminar! Attendance is limited. Register Now!

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