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• Keyboard Shortcuts in Oracle SQL Developer

  - by thatjeffsmith

  The CTRL key, which stands for ConTRoL…aw, the good ole days What keyboard shortcuts should EVERY Oracle SQL Developer user know? How do you find new shortcuts to master, and how do you change them to match ones you’ve already learned in other tools? These are the driving questions for today’s post. While some of us may be keyboard ninjas, and others are more driven to use the mouse – everyone has probably picked up a few strategic keyboard shortcuts over the years. For example, I’ve personally JUST memorized the Cmd-Shift-4 ‘trick’ in Mac OS X. And of course we all know what F1 does, right? Right?!? Here are a few more keyboard shortcuts to commit to memory. My Favorite SQL Developer Shortcuts ctrl-enter : executes the current statement(s) F5 : executes the current code as a script (think SQL*Plus) ctrl-space : invokes code insight on demand Code Editor – Completion Insight – Enable Completion Auto-Popup (Keyword being Auto) ctrl-Up/Dn : replaces worksheet with previous/next SQL from SQL History ctrl-shift+Up/Dn : same as above but appends instead of replaces shift+F4 : opens a Describe window for current object at cursor ctrl+F7 : format SQL ctrl+/ : toggles line commenting ctrl+e : incremental search Configuring Keyboard Shortcuts in SQL Developer Tools Preferences Shortcut Keys Search by command name OR the keystroke itself Some tips… Sort by category Pay special attention to the ‘Code Editor’ and ‘Other’ categories Mind the conflicts when you change the defaults Be nice – share! You can save your new mappings with your co-workers using the Export and Import buttons Click on ‘More Actions’ to expose the Import and Export buttons When I get ‘bored’ or if I think I might be missing something, I peruse the Code Editor and Other categories, again! I’ve picked up quite a few cool editor tricks here. Then I blog about them, like they’re ‘magic.’ #EvilLaugh But the main tip is this – don’t let your previously memorized keyboard shortcuts SHORTCUT your usage of SQL Developer. If your fingers have already memorized some keystrokes, just re-program SQL Developer to match! What’s your favorite shortcut? I’ll use the most popular shortcut mentioned in the comments to round out my Top 10 list above!

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• Oracle Unveils Oracle Fusion Tap for the iPad

  - by Richard Lefebvre

  Oracle Fusion Tap: Productivity Amplified Anywhere, Anytime Oracle today announced the availability of Oracle Fusion Tap, a native iPad application that redefines the level of productivity users can achieve while on-the-go.   Oracle Fusion Tap runs off cloud-based enterprise applications and across Oracle Application Cloud Services, requiring only one simple Apple App Store installation.   Automatically personalized to each user, Oracle Fusion Tap gives users exactly what they need at their fingertips and provides the long-sought, key functionalities to remain productive and to keep business moving, even when away from the desk.   Designed specifically for the iPad and the mobile workforce, Oracle Fusion Tap provides access with or without an Internet connection.   By grouping functional capabilities into three core areas of "connect," "analyze," and "work," users can easily and directly connect with what they need in the app, complete activities, and move on.   As organizations strive for a lean and agile workforce, Oracle Fusion Tap helps users find and make connections with the right people at the right time, obtaining answers to questions quickly and removing roadblocks faster.   Oracle Fusion Tap also provides users with secure access to actionable performance indicators and day-to-day management of their workforce and sales force automation. Supporting Quotes "Both the enterprise and technology providers must recognize the need to innovate and adapt for the increasing mobility of the workforce—not just for sales teams, but across the organization," said Carter Lusher, Research Fellow and Chief Analyst of Enterprise Applications Ecosystem, Ovum. "A mobile application that quickly and powerfully allows employees to make connections, analyze data, and complete activities at any time and wherever they may be located drives new levels of business value and enhances efficiency. Frankly, mobile access is no longer a 'nice to have' but a 'must have.'"   "The mobile workforce is a business reality, and Oracle Fusion Tap is an example of how Oracle delivers mobile and cloud innovations that fundamentally improve productivity and how we work," said Chris Leone, Senior Vice President of Application Development, Oracle. "With Oracle Fusion Tap users will have an all-in-one, easily extensible app that puts mission-critical data and colleague connection at their fingertips." Supporting Resources Oracle Fusion Tap Oracle Fusion Tap on App Store Oracle Fusion Tap YouTube Video Oracle CRM on Social Media @OracleCRM OracleCRM on Facebook OracleCRM on YouTube

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• SQLOS and Cloud Infrastructure sessions at PASS Summit 2012

  - by SQLOS Team

  The SQL Pass Summit 2012, the largest yet, is in full swing. Here's a summary of the sessions this week on cloud infrastructure and SQLOS topics. Some of these were today, and you can catch the recordings. One more session takes place on Friday covering SQL Server solution patterns in Windows Azure VMs... Also, catch Thursday's keynote with Quentin Clark which will feature a cool IaaS demo!   SQL Server in Windows Azure VM Sessions CLD-309-A SQLCAT: Best Practices and Lessons Learned on SQL Server in an Azure VM Steve Howard, Arvind Ranasaria - Wednesday 11/6 10:15 This session looked at some best practices to optimize Networking, Memory, Disk IO and high availability based on lessons learned during SQLCat work with customer deployments. Well worth catching the recording.   SQL Server in Azure VM patterns: Hybrid Disaster Recovery, data movement and BI Guy Bowerman, Peter Saddow, Michael Washam, Ross LoForte - Friday 11/9 9:45 Rm 613 [Note: In the guides this has an outdated title.] This session has a focus on SQL Server Azure VM solutions. Starting with the basics and then going deeper into: - New features in the Microsoft Assessment and Planning Toolkit 8.0 to help plan and size SQL VM migrations.- A Look at a Windows Azure VM SQL Server app making use of load balancing and SQL Server high availability features.- A BI case study running SQL BI components in Azure VMs and making use of Windows 8 tiles.- A training class in a VM case study.   SQLOS Sessions DBA-500-HD Inside SQLOS 2012 (half-day session) Bob Ward - Wednesday 11/6 1:30pm Bob Ward from CSS applies his wealth of experience to look at the internals of SQLOS and what's changed in the various SQL 2012 components, including memory, resource governor, scheduler.   DBA-403-M: SQLCAT: Memory Manager Changes in SQL Server 2012 Gus Apostol, Jerome Halmans - 1:30pm Covers the redesigned SQLOS memory manager in SQL Server 2012 including the new page allocator for any size pages (and all that implies), DMVs, demo's. Not sure why this was placed at the same time as the SQLOS half-day session, but since it's recorded it's available for catch-up.   - Guy   Originally posted at http://blogs.msdn.com/b/sqlosteam/

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• TFS Rant *WARNING* negative opinions are being expressed.

  - by ryanabr

  It has happened several times now where I end up installing TFS "over the shoulder" of the system admin guy whose job it will be to "own" the server when I am gone. TFS is challenging enough to stand up when doing it myself on a completely open platform, but at these locations, networks are locked down, machines are locked down, and the unexpected always seems to pop up. I personally have the tolerance for these things as a software developer, but as we are installing I have to listen to all of 'colorful' remarks being made about: "why is it like this" or "this is a piece of crap". Generally the issues center around SharePoint integration. TFS on it's own is straightforward, but the last flavor in everyone's mouth is the SharePoint piece. As a product I like SharePoint, but installation is a nightmare. In this particular case, we are going to use WSS since the customer would like this separate from their corp SharePoint 2010 installations since there dev team is really small (1 developer) and it is being used as a VSS replacement, more than a full blown ALM tool. The server where it is being installed as a Cisco Security Agent on it that seems to block 'suspicious' activity, and as far as I can tell is preventing WSS from installing properly. The most confounding thing we can find no meaningful log entries to help diagnose the issue. it didn't help matters that when we tried to contact Microsoft for support, because we mentioned TFS in the list of things that we were trying to install, that after waiting 2 hours that we got a TFS support person NOT the SharePoint person that we really needed, so after another 2 hours the SharePoint support that we did get managed to corrupt the registry sufficiently with his 'tools' that we ended up starting over from scratch the next day anyway after going home at midnight. My point to this is: The System Administrator who is going to own this, now thinks it is a piece of crap because SharePoint wouldn't install properly. Perception is everything.  Everyone today is conditioned that software installs and works in a very simple matter. When looking at the different options to install TFS with the different "modes" there is inconsistency in the information being presented which leads to choices that causes headaches and this bad perception before the product is even installed. I am highlighting this because I love TFS as a product, but I HATE installing it, and would like it to install as simply and elegantly as the product operates once it is installed.

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• Refreshing imported MySQL data with MySQL for Excel

  - by Javier Rivera

  Welcome to another blog post from the MySQL for Excel Team. Today we're going to talk about a new feature included since MySQL for Excel 1.3.0, you can install the latest GA or maintenance version using the MySQL Installer or optionally you can download directly any GA or non-GA version from the MySQL Developer Zone.As some users suggested in our forums we should be maintaining the link between tables and Excel not only when editing data through the Edit MySQL Data option, but also when importing data via Import MySQL Data. Before 1.3.0 this process only provided you with an offline copy of the Table's data into Excel and you had no way to refresh that information from the DB later on. Now, with this new feature we'll show you how easy is to work with the latest available information at all times. This feature is transparent to you (it doesn't require additional steps to work as long as the users had the Create an Excel Table for the imported MySQL table data option enabled. To ensure you have this option checked, click over Advanced Options... after the Import Data dialog is displayed). The current blog post assumes you already know how to import data into excel, you could always take a look at our previous post How To - Guide to Importing Data from a MySQL Database to Excel using MySQL for Excel if you need further reference on that topic. After importing Data from a MySQL Table into Excel, you can refresh the data in 3 ways.1. Simply right click over the range of the imported data, to show the pop-up menu: Click over the Refresh button to obtain the latest copy of the data in the table. 2. Click the Refresh button on the Data ribbon: 3. Click the Refresh All button in the Data ribbon (beware this will refresh all Excel tables in the Workbook): Please take a note of a couple of details here, the first one is about the size of the table. If by the time you refresh the table new columns had been added to it, and you originally have imported all columns, the table will grow to the right. The same applies to rows, if the table has new rows and you did not limit the results , the table will grow to to the bottom of the sheet in Excel. The second detail you should take into account is this operation will overwrite any changes done to the cells after the table was originally imported or previously refreshed: Now with this new feature, imported data remains linked to the data source and is available to be updated at all times. It empowers the user to always be able to work with the latest version of the imported MySQL data. We hope you like this this new feature and give it a try! Remember that your feedback is very important for us, so drop us a message with your comments, suggestions for this or other features and follow us at our social media channels: MySQL on Windows (this) Blog: https://blogs.oracle.com/MySqlOnWindows/ MySQL for Excel forum: http://forums.mysql.com/list.php?172 Facebook: http://www.facebook.com/mysql YouTube channel: https://www.youtube.com/user/MySQLChannel Thanks!

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• ArchBeat Link-o-Rama for August 1, 2013

  - by OTN ArchBeat

  Performance Tuning – Systems Running BPEL Processes | Ravi Saraswathi and Jaswant Sing Ravi Saraswathi and Jaswant Singh, the authors of "Oracle SOA BPEL Process Manager 11gR1 - A Hands-on Tutorial" explain performance tuning of SOA composite applications for optimal performance and scalability. Steps to configure SAML 2.0 with Weblogic Server | Puneeth The blogger known only as Punteeth shares an illustrated technical post that will be of interest to those working with Oracle WebLogic and the Security Assertion Markup Language (SAML). Video: Planning and Getting Started - Developer PCs | Chris Muir Tune in to the latest episode of ADF Architecture TV to see Chris Muir explain why you don't have to buy the most expensive PCs in order to run JDeveloper. Key User Experience Design Principles for working with Big Data | John Fuller User Experience Designer John Fuller shares 6 core design principles for working with big data that focus on "helping people bring together a variety of data types in a fast and flexible way." Event: OTN Developer Day: ADF Mobile - Burlington, MA - Aug 28 Through six sessions, including a hands-on workshop, you'll learn a simpler way to leverage your existing skills to develop enterprise mobile applications using Oracle ADF Mobile. Registration is free, but seating is limited. Optimizing WebCenter Portal Mobile Delivery | Jeevan Joseph FMW solution architect Jeevan Joseph "walks you through identifying and analyzing some common WebCenter Portal performance bottlenecks related to page weight and describes a generic approach that can streamline your portal while improving the performance and response times." Customizing specific instances of a WebCenter task flow | Jeevan Joseph Fusion Middleware A-Team solution architect Jeevan Joseph strikes again with this article that explains "how to set up parameters on MDS customization so that it is applied only under certain conditions...making it possible to customize individual instances of task flows." Exalogic Virtual Tea Break Snippets – Modifying Memory, CPU and Storage on a vServer | Andrew Hopkinson FMW solution architect Andrew Hopkinson walks you through "the simple process of resizing the resources associated with an already existing Exalogic vServer." Oracle ADF Mobile Virtual Developer Day - Next Week | Shay Shmeltzer JDeveloper product team lead Shay Schmeltzer shares agenda information for the OTN Virtual Developer Day event covering Mobile Application Development for iOS and Android, coming up one week from today, on August 7, 2013, 9am PT/Noon ET/1pm BRT. What's New In Oracle Enterprise Pack for Eclipse 12.1.2.1.0? New features and updates on the newly-released Oracle Enterprise Pack for Eclipse 12.1.2.1.0, now available for download from OTN. IOUG Cloud Builders Unite | Jeff Erickson Check out this great Oracle Magazine article by Jeff Erickson about IOUG members organizing around their common interest in building private clouds. Thought for the Day "Stuff that's hidden and murky and ambiguous is scary because you don't know what it does." — Jerry Garcia (August 1, 1942 – August 9, 1995) Source: brainyquote.com

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• A Technique for Performing Cross-host Upgrades to FMW 11gR1

  - by reza.shafii

  The main tool used for the upgrade of iAS 10g mid-tier (data not stored in 10g meta-data repository schemas) environments to Fusion Middleware (FMW) 11gR1 is the FMW Upgrade Assistant (UA). This tool performs what we call an out-of-place upgrade which in a nut-shell means the following: Upgrade is performed by pointing the UA to a 10g source topology as well as an 11g destination topology. The destination topology must be created, using the standard FMW 11g installation and configuration process, prior to the execution of the UA. The UA carries over all of the required changes from the source environment to the destination. This approach has a number of advantages rooted in the fact that the source environment - which is presumably working well and serving its needs - is not disturbed during the upgrade process as the UA only performs read-only operations on it. The UA today can only perform such out-of-place upgrades when the source and destination topologies reside on the same machine. This can sometimes be an issue when the host on which the iAS 10g environment is installed is running at full capacity and installing new hardware for the purpose of the upgrade (in most cases what would be needed is extra memory) is completely infeasible. In such cases, upgrade across a different host is still possible by using the following technique: Backup your source environment and restore it on to a target machine. The backup and restore procedures for the iAS 10.1.2 components are described within this section of the release's Administration Guide. As described in the docs, the Oracle Application Server Backup and Recovery Tool provides capabilities for backing up the installation on one machine and restoring it on another which is exactly what you want to do for the purpose of cross host upgrade. Ensure that the restored environment on your target host is fully functional. Go through the upgrade steps on the target machine to perform the out-of-place upgrade using the UA. Although this process does add another big step to the overall upgrade process, it does make it possible to perform a cross-host upgrade to 11gR1 when necessary. The easiest approach would of course be to find a way of ensuring that the required hardware capacity for upgrade is available on the original 10g host. Using techniques such as scheduling the upgrade at low traffic times and/or temporarily stopping other processes running on the machine to clear up some memory might provide you the sufficient memory needed to perform the out-of-place upgrade and save you the need for using the backup/restore technique I have described in this post.

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• Exam 70-541 - TS: Microsoft Windows SharePoint Services 3.0 - Application Development

  - by DigiMortal

  Today I passed Microsoft exam 70-541: Microsoft Windows SharePoint Services 3.0 - Application Development. This exam gives you MCTS certificate. In this posting I will talk about the exam and also give some suggestions about books to read when preparing for exam. About exam This exam was good one I think. The questions were not hard and also not too easy. Just enough to make sure you really know what you do when working with SharePoint. Or at least to make sure you how things work. After couple of years active SharePoint coding this exam needs no additional preparation. The questions covered very different topics like alerts, features, web parts, site definitions, event receivers, workflows, web services and deployments. There are 59 questions in the exam (this information is available in internet) and you have time a little bit more than two hours. It took me about 40 minutes to get questions answered and reviewed. I strongly suggest you to study the parts of WSS 3.0 you don’t know yet and write some code to find out how to use these things through SharePoint API. Good reading For guys with less experience there are some good books to suggest. Take one or both of these books because there are no official study materials or training kits available for this exam. One of my colleagues who is less experienced than me suggested Inside Microsoft Windows SharePoint Services 3.0 by Ted Pattison and Daniel Larson. He told me that he found this book most useful for him to pass this exam.   When I started with SharePoint Services 3.0 my first book was Developer’s Guide To The Windows SharePoint Services v3 Platform by Todd C. Bleeker. It helped me getting started and later it was my main handbook for some time. Of course, there are many other good books and I suggest you to take what you find. Of course, before buying something I suggest you to discuss with guys who have read the book before. And make sure you mention that you are preparing for exam.   Conclusion If you are experienced SharePoint developer then this exam needs no preparation. Okay, some preparation is always good but if you don’t have time you are still able to pass this exam. If you are not experienced SharePoint developer then study before taking this exam – it is not easy stuff for novices. But if you pass this exam you can proudly say – yes, I know something about SharePoint! :)

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• Kickstarter "last minute cold feet"

  - by mm24

  today I scheduled the publication of a video on kickstarter requesting approximately 5.000 $ in order to complete the iPhone shooter game I started 1 year ago after quitting my job. I invested more than 20.000$ in the game so far (for artwork, music, legal and accountant expenses) and I am now getting cold feet about my decision of publishing the video. The game is "nearly finished", in other words: the game mechanics are working but I still have some bugs to fix. Once I will have finished this (I hope will take me 1 or 2 weeks) I plan to start working on the actual level balancing (e.g. deciding the order of appearence of enemies for each level and balancing the number of hitpoints and strenght of bullets that the enemies have). Reasons for not publishing the video are: fear that the concept can be copied easily: the game is a shooter game set in a different environment (its a pretty cool one, believe me :)) and I am worried that someone might copy* the idea (I know, its the usual "I am worried story.."). A shooter game is one of the easiest game to implement and hence there will be hundreds game developer able to copy it by just adapting their existing code and changing graphics (not as straightforward). It took me one year to develop this because I was inexperienced plus there are approximately 6/7 months of work from the illustrator and there are 8 unique music tracks composed. The soundtrack of the video is the soundtrack of the game wich is not yet published and has not been deposited to a music society. I did create legally valid timestamps for the tracks and I am considering uploading the album on iTunes before publishing the video so I can have a certain publication date. But overall I am a bit scared and worried because I have never done this before and even the simple act of publishing an album requires me to read a long contract from the "aggregator company") which, even if I do have contracts with the musicians do worry me as I am not a U.S. resident and I am not familiar with the U.S. law system Reasons for publishing the video are: I almost run out of money (but this is not a real reason as I should have enough for one more month of development time) ...I kind of need extra money as, even if I do have money for 1 month of development I do not have money for marketing and for other expenses (e.g. accountant) It will create a fan base I could get some useful feedback from a wider range of beta testers It might create some pre-release buzz in case some blogger or game magazine likes the concept Anyone has had similar experiences? Is there a real risk that someone will copy the concept and implement it in a couple of months? Will the Kickstarter campaing be a good pre-release exposure for the gmae? Any refrences of similar projects/situations? Is it realistic that someone like ROVIO will copy the idea straight away?

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• Can a Printer Print White?

  - by Jason Fitzpatrick

  The vast majority of the time we all print on white media: white paper, white cardstock, and other neutral white surfaces. But what about printing white? Can modern printers print white and if not, why not? Read on as we explore color theory, printer design choices, and why white is the foundation of the printing process. Today’s Question & Answer session comes to us courtesy of SuperUser—a subdivision of Stack Exchange, a community-driven grouping of Q&A web sites. Image by Coiote O.; available as wallpaper here. The Question SuperUser reader Curious_Kid is well, curious, about printers. He writes: I was reading about different color models, when this question hit my mind. Can the CMYK color model generate white color? Printers use CMYK color mode. What will happen if I try to print a white colored image (rabbit) on a black paper with my printer? Will I get any image on the paper? Does the CMYK color model have room for white? The Answer SuperUser contributor Darth Android offers some insight into the CMYK process: You will not get anything on the paper with a basic CMYK inkjet or laser printer. The CMYK color mixing is subtractive, meaning that it requires the base that is being colored to have all colors (i.e., White) So that it can create color variation through subtraction: White - Cyan - Yellow = Green White - Yellow - Magenta = Red White - Cyan - Magenta = Blue White is represented as 0 cyan, 0 yellow, 0 magenta, and 0 black – effectively, 0 ink for a printer that simply has those four cartridges. This works great when you have white media, as “printing no ink” simply leaves the white exposed, but as you can imagine, this doesn’t work for non-white media. If you don’t have a base color to subtract from (i.e., Black), then it doesn’t matter what you subtract from it, you still have the color Black. [But], as others are pointing out, there are special printers which can operate in the CMYW color space, or otherwise have a white ink or toner. These can be used to print light colors on top of dark or otherwise non-white media. You might also find my answer to a different question about color spaces helpful or informative. Given that the majority of printer media in the world is white and printing pure white on non-white colors is a specialty process, it’s no surprise that home and (most) commercial printers alike have no provision for it. Have something to add to the explanation? Sound off in the the comments. Want to read more answers from other tech-savvy Stack Exchange users? Check out the full discussion thread here.     

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• Eclipse has multiple issues after JRE-6 (OpenJDK) upgrade

  - by Eusebius

  I'm on 12.04 LTS, and trying to use Eclipse Indigo. This morning Ubuntu made me update the following packages: Preparing to replace icedtea-6-jre-cacao 6b24-1.11.3-1ubuntu0.12.04.1 (using .../icedtea-6-jre-cacao_6b24-1.11.4-1ubuntu0.12.04.1_amd64.deb) ... Unpacking replacement icedtea-6-jre-cacao ... Preparing to replace openjdk-6-jre-lib 6b24-1.11.3-1ubuntu0.12.04.1 (using .../openjdk-6-jre-lib_6b24-1.11.4-1ubuntu0.12.04.1_all.deb) ... Unpacking replacement openjdk-6-jre-lib ... Preparing to replace icedtea-6-jre-jamvm 6b24-1.11.3-1ubuntu0.12.04.1 (using .../icedtea-6-jre-jamvm_6b24-1.11.4-1ubuntu0.12.04.1_amd64.deb) ... Unpacking replacement icedtea-6-jre-jamvm ... Preparing to replace openjdk-6-jre-headless 6b24-1.11.3-1ubuntu0.12.04.1 (using .../openjdk-6-jre-headless_6b24-1.11.4-1ubuntu0.12.04.1_amd64.deb) ... Unpacking replacement openjdk-6-jre-headless ... Preparing to replace openjdk-6-jre 6b24-1.11.3-1ubuntu0.12.04.1 (using .../openjdk-6-jre_6b24-1.11.4-1ubuntu0.12.04.1_amd64.deb) ... Unpacking replacement openjdk-6-jre ... After that (but I cannot swear it is the root cause), I have the following issues in Eclipse: When trying to launch the simplest HelloWorld program (which behaves fine with manual javac/java), I get either nothing or: An internal error occurred during: "Launching HelloWorld". org/eclipse/jdt/debug/core/JDIDebugModel I get an "Error log" tab in the console panel, with an error: Could not create the view: An unexpected exception was thrown. (Follows a consequent NullPointerException stacktrace between sun.util.calendar.ZoneInfoFile.getZoneIDs(ZoneInfoFile.java:785) and org.eclipse.equinox.launcher.Main.main(Main.java:1386)) When trying to access the Installed JREs part of the preferences, I get a popup saying: Unable to create the selected preference page. An error occurred while automatically activating bundle org.eclipse.jdt.debug.ui (162). And the preference tab says An error has occurred when creating this preference page. Until today I had a manually installed Eclipse (one of the official bundles available on their site), I've tried to replace it by the repository version and I get the same errors. What should I do to make Eclipse work again? Another person reports: Same happened to me after updating last night. Already tried reinstalling Eclipse and Java, starting Eclipse with -clean and starting new workspace and new .eclipse dir, but nothing helps.

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• Iterative and Incremental Principle Series 3: The Implementation Plan (a.k.a The Fitness Plan)

  - by llowitz

  Welcome back to the Iterative and Incremental Blog series.  Yesterday, I demonstrated how shorter interval sets allowed me to focus on my fitness goals and achieve success.  Likewise, in a project setting, shorter milestones allow the project team to maintain focus and experience a sense of accomplishment throughout the project lifecycle.  Today, I will discuss project planning and how to effectively plan your iterations. Admittedly, there is more to applying the iterative and incremental principle than breaking long durations into multiple, shorter ones.  In order to effectively apply the iterative and incremental approach, one should start by creating an implementation plan.   In a project setting, the Implementation Plan is a high level plan that focuses on milestones, objectives, and the number of iterations.  It is the plan that is typically developed at the start of an engagement identifying the project phases and milestones.  When the iterative and incremental principle is applied, the Implementation Plan also identified the number of iterations planned for each phase.  The implementation plan does not include the detailed plan for the iterations, as this detail is determined prior to each iteration start during Iteration Planning.  An individual iteration plan is created for each project iteration. For my fitness regime, I also created an “Implementation Plan” for my weekly exercise.   My high level plan included exercising 6 days a week, and since I cross train, trying not to repeat the same exercise two days in a row.  Because running on the hills outside is the most difficult and consequently, the most effective exercise, my implementation plan includes running outside at least 2 times a week.   Regardless of the exercise selected, I always apply a series of 6-minute interval sets.  I never plan what I will do each day in advance because there are too many changing factors that need to be considered before that level of detail is determined.  If my Implementation Plan included details on the exercise I was to perform each day of the week, it is quite certain that I would be unable to follow my plan to that level.  It is unrealistic to plan each day of the week without considering the unique circumstances at that time.  For example, what is the weather?  Are there are conflicting schedule commitments?  Are there injuries that need to be considered?  Likewise, in a project setting, it is best to plan for the iteration details prior to its start. Join me for tomorrow’s blog where I will discuss when and how to plan the details of your iterations.

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• Oracle Optimized Solutions at Oracle OpenWorld 2012

  - by ferhatSF

  Have you registered for Oracle OpenWorld 2012 in San Francisco from September 30 to October 4? Visit the Oracle OpenWorld 2012 site today for registration and more information. Come join us to hear how Oracle Optimized Solutions can help you save money, reduce integration risks, and improve user productivity. Oracle Optimized Solutions are designed, pre-tested, tuned and fully documented architectures for optimal performance and availability. They provide written guidelines to help size, configure, purchase and deploy enterprise solutions that address common IT problems. Built with flexibility in mind, Oracle Optimized Solutions can be deployed as complete solutions or easily tailored to meet your specific needs - they are proven to save money, reduce integration risks and improve user productivity. Here is a preview of the planned Oracle OpenWorld sessions(*) on Oracle Optimized Solutions. October 1, 2012 Monday Time Session ID Title Location 12:15 PM CON7916 Accelerate Oracle E-Business Suite Deployment with SPARC SuperCluster Moscone West - 2001 03:15 PM GEN9691 General Session: Accelerate Your Business with the Oracle Hardware Advantage Moscone North - Hall D 04:45 PM CON4821 Building a Flexible Enterprise Cloud Infrastructure on Oracle SPARC Systems Moscone West - 2001 October 2, 2012 Tuesday Time Session ID Title Location 10:15 AM CON4561 Backup-and-Recovery Best Practices with Oracle Engineered Systems Products Moscone South - 252 11:45 AM CON3851 Optimizing JD Edwards EnterpriseOne on SPARC T4 Servers for Best Performance Moscone West - 2000 01:15 PM GEN11472 General Session: Breakthrough Efficiency in Private Cloud Infrastructure Moscone West - 3014 01:15 PM CON4600 Extreme Storage Scale and Efficiency: Lessons from a 100,000-Person Organization Moscone South - 252 05:00 PM CON9465 Next-Generation Directory: Oracle Unified Directory Moscone West - 3008 05:00 PM CON4088 Accelerate Your SAP Landscape with the Oracle SPARC SuperCluster Moscone West - 2001 05:00 PM CON7743 High-Performance Security for Oracle Applications Using SPARC T4 Systems Moscone West - 2000 05:00 PM CON3857 Archive Strategies for 100 Percent Data Availability Moscone South - 270 October 3, 2012 Wednesday Time Session ID Title Location 10:15 AM CON6528 Configure Oracle Hybrid Columnar Compression to Optimize Query Database Performance up to 10x Moscone South - 252 11:45 AM CON2590 Breakthrough in Private Cloud Management on SPARC T-Series Servers Moscone South - 270 01:15 PM CON4289 Oracle Optimized Solution for Siebel CRM at ACCOR Moscone West - 2000 05:00 PM CON7570 Improve PeopleSoft HCM Performance and Reliability with SPARC SuperCluster Moscone South - 252 * Schedule subject to change In addition, there will be Oracle Optimized Solutions Hands-On-Labs sessions planned. Please enroll ahead of time as space is limited: Oracle Optimized Solutions: Hands on Labs in Oracle OpenWorld Place: Marriott Marquis - Salon 14/15 Date and Time Session ID Title Monday October 1, 2012 01:45 PM HOL9868 Enterprise Cloud Infrastructure for SPARC with Oracle Enterprise Manager Ops Center 12c Monday October 1, 2012 03:15 PM HOL9907 Oracle Virtual Desktop Infrastructure Performance and Tablet Mobility Wednesday October 3, 2012 05:00 PM HOL9870 x86 Enterprise Cloud Infrastructure with Oracle VM 3.x and Sun ZFS Storage Appliance Thursday October 4, 2012 11:15 AM HOL9869 0 to Database Backup and Recovery in 60 Minutes Oracle Optimized Solutions executives and experts will also be at hand for discussions and follow ups. And don’t forget to catch live demonstrations of our complete Oracle Optimized Solutions while at Oracle OpenWorld 2012 in San Francisco. We recommend the use of the Schedule Builder tool to plan your visit to the conference and for pre-enrollment in sessions of your interest. We hope to see you there!

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• Presentations & Training material OFM Summer Camps & Impressions & Feedback

  - by JuergenKress

  Thanks to all attendees who invested their time and utilized the opportunity to attend the Summer Camps! Due to high demand of our most of the trainings, we had a long waiting list with more numbers of partners who are keen to attend it. We would like to give our special thanks to all trainers, who delivered excellent workshops! Most of the presentations and course material have been posted on our SOA Community Workspace and WebLogic Community Workspace. You can access the content only if you are a registered community member. To register for the SOA Community please click here. You can register for the WebLogic Community here. To find out the first impressions of the event please visit our Facebook pages: www.facebook.com/WebLogicCommunity & www.facebook.com/soacommunity or Picasa Album Thanks for the excellent blog posts from AMIS Technology Blog & Middleware by Link Consulting. Let us know if you published a twitter blog on @soacommunity & @wlscommunity. We will be pleased to publish it in our Newsletters. WebLogic Course Quotes “Oracle trainings are the best” - Pedro Neto Novobas “Excellent training, well organized” - Pedro Antunh, Capgemini “This course dives you into Oracle WebLogic giving you a quick start on benefiting from Fusion Apps” - Leonardo Fernandes, Outsystems Additional Quotes “Thanks a lot again for organizing such a great and informative Summer Camp. Both training and networking were organized very professionally. I have gained tons of very useful Info, which will definitely help to increase quality of our future projects.” - Daniel Fasko fss-group.com “I didn’t get the chance yesterday to thank you for a most enjoyable and thoroughly educational time I had in Munich over the last few days.” - Jeroen Bakker Ordina “Just to congratulate you on a great event, not only today but also in the previous days of training. As we know, a very good organization and, as a native Portuguese that knows Lisbon very good, a nice choice of places to visit. Looking forward to come again next year.” Pedro Miguel Neto, Novobase. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: OFM Summer Camps,eduction,training,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• Friday Fun: Games that Look Like Productivity Apps

  - by Mysticgeek

  We’ve been showing you fun flash games to play during company time on a Friday afternoon. Hopefully while playing them, you haven’t received a “talking to”. Today we show you some cool games to play that look like productivity apps, so the boss will be none the wiser. The website cantyouseeimbusy.com has developed some very neat little games that look like productivity apps like Word and Excel. These apps look exactly like some project you would be working on, but are really neat little games. Here we take a look at three cool ones on the site called Breakdown, Leadership, and Cost Cutter. Leadership Leadership is a cool game that looks like something you would be working in Excel and is a spin off of the classic game Moon Lander. You navigate your ship through a variety of challenging line graphs. Breakdown This one is a knock off of the classic game Break Out. Use your mouse to scroll the racket at the bottom and bounce the ball off of the text in the document. Press the space bar to pause the game and the elements will disappear…good for when the boss comes around. Cost Cutter This one is a puzzle game where it looks like your working on some bar charts in Excel. You need to click combinations of two or more blocks that are the same color. Again, hit the spacebar and the game elements will disappear. If you’re looking for a way to goof off with some simple games without the boss knowing, these will definitely do the trick. Another cool game along these lines is Excit! which we covered previously. Play Cost Cutter, Breakdown, and Leadership at cantyouseeimbusy.com Similar Articles Productive Geek Tips Friday Fun: Get Your Mario OnFriday Fun: Bricks Breaking & Cube CrashFriday Fun: Fancy Pants AdventuresFriday Fun: GemCraft is a Totally Addictive Tower Defense GameFriday Fun: Five More Time Wasting Online Games TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Download Microsoft Office Help tab The Growth of Citibank Quickly Switch between Tabs in IE Windows Media Player 12: Tweak Video & Sound with Playback Enhancements Own a cell phone, or does a cell phone own you? Make your Joomla & Drupal Sites Mobile with OSMOBI

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• Getting Internet Explorer to Open Different Sets of Tabs Based on the Day of the Week

  - by Akemi Iwaya

  If you have to use Internet Explorer for work and need to open a different set of work-specific tabs every day, is there a quick and easy way to do it instead of opening each one individually? Today’s Question & Answer session comes to us courtesy of SuperUser—a subdivision of Stack Exchange, a community-driven grouping of Q&A web sites. The Question SuperUser reader bobSmith1432 is looking for a quick and easy way to open different daily sets of tabs in Internet Explorer for his work: When I open Internet Explorer on different days of the week, I want different tabs to be opened automatically. I have to run different reports for work each day of the week and it takes a lot of time to open the 5-10 tabs I use to run the reports. It would be a lot faster if, when I open Internet Explorer, the tabs I needed would automatically load and be ready. Is there a way to open 5-10 different tabs in Internet Explorer depending on the day of the week? Example: Monday – 6 Accounting Pages Tuesday – 7 Billing Pages Wednesday – 5 HR Pages Thursday – 10 Schedule Pages Friday – 8 Work Summary/Order Pages Is there an easier way for Bob to get all those tabs to load and be ready to go each day instead of opening them individually every time? The Answer SuperUser contributor Julian Knight has a simple, non-script solution for us: Rather than trying the brute force method, how about a work around? Open up each set of tabs either in different windows, or one set at a time, and save all tabs to bookmark folders. Put the folders on the bookmark toolbar for ease of access. Each day, right-click on the appropriate folder and click on ‘Open in tab group’ to open all the tabs. You could put all the day folders into a top-level folder to save space if you want, but at the expense of an extra click to get to them. If you really must go further, you need to write a program or script to drive Internet Explorer. The easiest way is probably writing a PowerShell script. Special Note: There are various scripts shared on the discussion page as well, so the solution shown above is just one possibility out of many. If you love the idea of using scripts for a function like this, then make sure to browse on over to the discussion page to see the various ones SuperUser members have shared! Have something to add to the explanation? Sound off in the comments. Want to read more answers from other tech-savvy Stack Exchange users? Check out the full discussion thread here.

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• Talking JavaOne with Rock Star Adam Bien

  - by Janice J. Heiss

  Among the most celebrated developers in recent years, especially in the domain of Java EE and JavaFX, is consultant Adam Bien, who, in addition to being a JavaOne Rock Star for Java EE sessions given in 2009 and 20011, is a Java Champion, the winner of Oracle Magazine’s 2011 Top Java Developer of the Year Award, and recently won a 2012 JAX Innovation Award as a top Java Ambassador. Bien will be presenting the following sessions: TUT3907 - Java EE 6/7: The Lean Parts CON3906 - Stress-Testing Java EE 6 Applications Without Stress CON3908 - Building Serious JavaFX 2 Applications CON3896 - Interactive Onstage Java EE Overengineering I spoke with Bien to get his take on Java today. He expressed excitement that the smallest companies and startups are showing increasing interest in Java EE. “This is a very good sign,” said Bien. “Only a few years ago J2EE was mostly used by larger companies -- now it becomes interesting even for one-person shows. Enterprise Java events are also extremely popular. On the Java SE side, I'm really excited about Project Nashorn.” Nashorn is an upcoming JavaScript engine, developed fully in Java by Oracle, and based on the Da Vinci Machine (JSR 292) which is expected to be available for Java 8.   Bien expressed concern about a common misconception regarding Java's mediocre productivity. “The problem is not Java,” explained Bien, “but rather systems built with ancient patterns and approaches. Sometimes it really is ‘Cargo Cult Programming.’ Java SE/EE can be incredibly productive and lean without the unnecessary and hard-to-maintain bloat. The real problems are ‘Ivory Towers’ and not Java’s lack of productivity.” Bien remarked that if there is one thing he wanted Java developers to understand it is that, "Premature optimization is the root of all evil. Or at least of some evil. Modern JVMs and application servers are hard to optimize upfront. It is far easier to write simple code and measure the results continuously. Identify the hotspots first, then optimize.” He advised Java EE developers to, “Rethink everything you know about Enterprise Java. Before you implement anything, ask the question: ‘Why?’ If there is no clear answer -- just don't do it. Most well known best practices are outdated. Focus your efforts on the domain problem and not the technology.” Looking ahead, Bien said, “I would like to see open source application servers running directly on a hypervisor. Packaging the whole runtime in a single file would significantly simplify the deployment and operations.”Check out a recent Java Magazine interview with Bien about his Java EE 6 stress monitoring tool here. Originally published on blogs.oracle.com/javaone.

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• Installing Canon LBP6000 in Ubuntu 12.04

  - by MMA

  This is really frustrating. I am trying to install LBP6000 in Ubuntu 12.04 without any success. (Well, I had success about a week back when I first bought the printer and finally printed pages after a struggle of several hours. Then today it suddenly stopped working and I uninstalled everything and started from scratch. Now, I seem to have lost the way.) My steps Downloaded the latest Canon driver from Canon site. File Linux_CAPT_PrinterDriver_V240_uk_EN.tar.gz Got the radu script (I am allowed only two hyperlinks, so can not put the link here. You can Google radu Canon) Changed the /etc/modprobe.d/blacklist-cups-usblp.conf file as instructed in, Official Documentation. (See the section Ubuntu 12.04 Install). Now this file looks like, # cups talks to the raw USB devices, so we need to blacklist usblp to avoid # grabbing them # blacklist usblp Rebooted my machine Changed the port in radu script to 59787 as instructed in the link at step 3. (Again see the section Ubuntu 12.04 Install, or see the comment at How to Install Canon LBP Printers in Ubuntu. Also put the latest deb files from step 1 in the appropriate directory of this script. Ran the radu script. A printer, LBP6000 got added. Not two printers, one to be disabled, as appeared in the message on the terminal after running the script. sudo /etc/init.d/ccpd status shows, Canon Printer Daemon for CUPS: ccpd: 3142 3139 Results The printer does not print. Printer state (from System Setting-Printing, or at cups http interface localhost:631/printers/LBP6000) goes from Idle to Processing, a job appears in print queue, and then the job disappears and the printer state goes back to Idle. The actual printer does not even blink. Diagnostics (got help from the link in step 3, Troubleshooting) captstatusui -P LBP6000 shows communication error lsmod | grep usblp did not show anything. After running, sudo modprobe usblp, shows usblp 17885 0 However, ls -l /dev/usb/lp0 gives, ls: cannot access /dev/usb/lp0: No such file or directory /var/ccpd did not exist, created, sudo mkdir /var/ccpd sudo mkfifo /var/ccpd/fifo0 sudo chown -R lp:lp /var/ccpd Any suggestion will be appreciated. Do not know what to do.

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• Oracle Announces Availability of Oracle Exaskeleton with Extreme Scale

  - by Bruce Tierney

  The World’s First Human Scale Body Surface (HSBS) Designed to Toughen Spineless Wimps April 1, 2012 Building on the success of Oracle Exalogic, Oracle Exadata, and Oracle Exalytics, Oracle today announced the general availability of Oracle Exaskeleton, toughening up spineless wimps across the globe through the introduction of extreme scalability over the human body leveraging a revolutionary new technology called Human Scale Body Surface (HSBS). First Customer Ship (FCS) was received by the little known and mostly unsuccessful superhero Awkwardman. After applying Oracle Exaskeleton with extreme scale, he has since rebranded himself as Aquaman. Said Aquaman, “I used to feel so helpless in my skin…now I feel like…well…a highly scaled Engineered System thanks to Oracle!” Thousand of meek and mild individuals eagerly lined up outside Oracle Corporation’s Redwood Shores office to purchase the new Oracle Exaskeleton, with the hope of finally gaining the spine they never had. Unfortunately for the individuals, a bully was spotted allegedly kicking the sand covering the beaches of Redwood Shores into the still spineless Exaskeleton hopefuls. Supporting Quotes “Industry analysts are inquiring if Oracle Exaskeleton is a radical departure from Oracle’s traditional enterprise focus into new markets”, said Oracle representative Sabrina Twich, “Oracle has extensive expertise in unified backbone solutions for application infrastructures…this is simply a new port to the human body combining our Business Intelligence (BI) and RDBC (Remote Direct Brain Cell) technologies.” “With this release of Oracle Exaskeleton, Oracle has redefined scalability. Software and hardware vendors had it all wrong” said the Director of Oracle Exaskeleton, “Scalability for hardware is like…um…you know…so scale-ful. No, wait…can I say that again? I didn’t get that right…Scalability is hardware-on-demand with public and private…hybrid clouds, no…<long pause>…Scalability for… nevermind, I don’t want to be in this stupid press release anyway” Releases An upcoming Oracle Exaskeleton service pack release will include a new datasheet with an extensive library of three-letter acronyms (TLAs) as well as the introduction of more four-letter acronyms (FLAs) since technologies vendors have used up almost all of the 17,576 TLA permutations (TLAPs). About Oracle Oracle engineers hardware and software to work together in the cloud and in your data center. It would be an amazing coincidence if any of this is true in some secret Oracle lab, but I doubt it. Trademarks Really…you’re still reading this? Cool! Aquaman - First Customer Ship (FCS) - Oracle Exaskeleton

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• Social Targeting: Who Do You Think You’re Talking To?

  - by Mike Stiles

  Are you the kind of person that tries to sell Clay Aiken CD’s outside Warped Tour concert venues? Then you don’t think a lot about targeting your messages to the right audience. For your communication to pack the biggest punch it can, you need to know where to throw it. And a recent study on social demographics might help you see social targeting in a whole new light. Pingdom’s annual survey of social network demographics shows us first of all that there is no gender difference between Facebook and Twitter. Both are 40% male, 60% female. If you’re looking for locales that lean heavily male, that would be Slashdot, Hacker News and Stack Overflow. The women are dominating Pinterest, Goodreads and Blogger. So what about age? 55% of tweeters are 35 and up, compared with 63% at Pinterest, 65% at Facebook and 70% at LinkedIn. As you can tell, LinkedIn supports the oldest user base, with the average member being 44. The average age at Facebook is 51, and it’s 37 at Twitter. If you want to aim younger, have you met Orkut yet? 83% of its users are under 35. The next sites in order as great candidates for the young market are deviantART, Hacker News, Hi5, Github, and Reddit. I know, other than Reddit, many of you might be saying “who?” But the list could offer an opportunity to look at the vast social world beyond Facebook, Twitter and Google+ (which Pingdom did not include in the survey at all due to a lack of accessible data). As for the average age of social users overall: 26% are 25-34 25% are 35-44 19% are 45-54 16% are 18-24  6% are 55-64  5% are 0-17  and 2% are 65 Now you know where you stand on the “cutting edge” scale for a person your age. You’re welcome. Certainly such demographics are a moving target and need to be watched and reassessed on a regular basis to make sure you’re moving in step with the people you want to talk to. For instance, since Pingdom’s survey last year, the age of the average Facebook user has gone up 2 years, while the age of the average Twitter user has gone down 2 years. With the targeting and analytics tools available on today’s social management platforms, there’s little need to market in the dark. Otherwise, good luck with those Clay CD’s.

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• Installing Forms and Reports on a development system

  - by Duncan Mills

  By popular demand I've resurrected / updated one of the old blog postings from Jan Carlin's Blog on GroundSide here. A recent (lengthy) post on the Forms forums chronicles the problems some of you have had installing F&R on a development machine. See the link in the headline of this post for the main one. When installing, here are some points to bear in mind: Download and install Weblogic Server first. http://www.oracle.com/technology/software/products/middleware/index.htmlFind the Forms and Reports (and Disco and Portal) zip files here. Download them to the desktop (or some other temporary directory of your choosing). Unzip both of the two zip files into the same new directory (maybe called 'stage') and check that you have 4 directories in the stage dir when you are finished unzipping: 'Disk1', 'Disk2', 'Disk3' and 'Disk4'. These folders are specified in the zip file structure and must be preserved for the setup executable to work. If you use WinZip and have a right click menu option that say "Extract to here", use that by right click-dragging the zip file onto the newly created directory. Don't use the "Extract to folder %HOME%\Desktop\ofm_pfrd...disk_1of2" option. That will get you into the trouble that was reported early in this thread. Free up as much memory as you can. Stop services and background processes and virus scanners and databases (you don't need a DB to install Forms) and other things lurking about on your machine. You can restart them when the install is done. Around 1.5 GB free real memory should do it. If it doesn't, free up more if you can. Don't change the swap space unless you know what you are doing. Let Windows handle it. A 1 GB machine will likely not be enough. You will likely need at least 2GB of RAM.Start the install with setup.exe from the 'Disk1' directoryChoose the Install and Configure option unless you have a good reason not to.Choose a unique instance name even if you deinstalled and removed the last install. I suggest using 'asinst_20090722_1' (today's date in ISO format with a running incremented number at the end if you install more than two times on a particular day).Unselect Portal and Discoverer and select the Builders you want.Unselect WebCacheUnselect OHS.Unselect the single sign-on option Check for any failures and choose the retry option if any occur. If that doesn't fix the problem, call Oracle Customer Support .

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• What Would a CyberWar Do To Your Business?

  - by Brian Dayton

  In mid-February the Bipartisan Policy Center in the United States hosted Cyber ShockWave, a simulation of how the country might respond to a catastrophic cyber event. An attack takes place, they can't isolate where it came from or who did it, simulated press reports and market impacts...and the participants in the exercise have to brief the President and advise him/her on what to do. Last week, Former Department of Homeland Security Secretary Michael Chertoff who participated in the exercise summarized his findings in Federal Computer Weekly. The article, given FCW's readership and the topic is obviously focused on the public sector and US Federal policies. However, it touches on some broader issues that impact the private sector as well--which are applicable to any government and country/region-- such as: ·         How would the US (or any) government collaborate to identify and defeat such an attack? Chertoff calls this out as a current gap. How do the public and private sector collaborate today? How would the massive and disparate collection of agencies and companies act together in a crunch? ·         What would the impact on industries and global economies be? Chertoff, and a companion article in Government Computer News, only touch briefly on the subject--focusing on the impact on capital markets. "There's no question this has a disastrous impact on the economy," said Stephen Friedman, former director of the National Economic Council under President George W. Bush who played the role of treasury secretary. "You have financial markets shut down at this point, ordinary transactions are dramatically depleted, there's no question that this has a major impact on consumer confidence." That Got Me Thinking ·         How would it impact Oracle's customers? I know they have business continuity plans--is this one of their scenarios? What if it's not? How would it impact manufacturing lines, ATM networks, customer call centers... ·         How would it impact me and the companies I rely on? The supermarket down the street, my Internet Service Provider, the service station where I bought gas last night.   I sure don't have any answers, and neither do Chertoff or the participants in the exercise. "I have to tell you that ... we are operating in a bit of unchartered territory." said Jamie Gorelick, a former deputy attorney general who played the role of attorney general in the exercise.    But it is a good thing that governments and businesses are considering this scenario and doing what they can to prevent it from happening.

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• Why All The Hype Around Live Help?

  - by ruth.donohue

  I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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• SOA Management in 3 minutes - Video explainer

  - by J Swaroop

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Today’s CIOs and IT executives face challenges that take valuable time away from more strategic business objectives. They have to keep their systems running 24/7, manage increasingly complex applications, and more as part of their SOA environment. Watch this quick 3 minute video explainer to Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} learn how Oracle EM Management Pack Plus for SOA is engineered to deliver value right out of the box with a fully centralized management console - with a rich set of service and system level dashboards, administrators can view service levels for key business processes and SOA infrastructure components from a central location. Watch the 3 minute video explainer

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• 11.10 suddenly became 2d

  - by Sergey Kravchenya

  After today's update ubuntu became 2d despite the fact that I logged in under "ubuntu" not "ubuntu 2d". Also some other issues appeared (e.g. my shortcuts rolled back, num pad doesn't work, caps lock key don't have any effect on case, when I'm typing in dash - it doubles every letter - 'n' -- 'nn' ) Here is update log: Setting up google-chrome-stable (17.0.963.83-r127885) ... Setting up libavutil51 (4:0.8.1-1~ppa1) ... Setting up libpostproc52 (4:0.8.1-1~ppa1) ... Setting up libswscale2 (4:0.8.1-1~ppa1) ... Setting up libavcodec53 (4:0.8.1-1~ppa1) ... Setting up libavformat53 (4:0.8.1-1~ppa1) ... Setting up libbluray1 (1:0.2.2-1~ppa1) ... Setting up libmp3lame0 (3.99.5+repack1-3~ppa1) ... Setting up libx264-120 (2:0.120.2171+git01f7a33-3~ppa1) ... Setting up libxvidcore4 (2:1.3.2-9~ppa1) ... Setting up thunderbird (11.0+build1-0ubuntu0.11.10.1) ... Installing new version of config file /etc/apport/blacklist.d/thunderbird ... Setting up thunderbird-globalmenu (11.0+build1-0ubuntu0.11.10.1) ... Setting up thunderbird-gnome-support (11.0+build1-0ubuntu0.11.10.1) ... Setting up thunderbird-locale-en (1:11.0+build1-0ubuntu0.11.10.1) ... Setting up thunderbird-locale-en-gb (1:11.0+build1-0ubuntu0.11.10.1) ... Setting up thunderbird-locale-en-us (1:11.0+build1-0ubuntu0.11.10.1) ... Setting up thunderbird-locale-ru (1:11.0+build1-0ubuntu0.11.10.1) ... Setting up ubuntu-tweak (0.6.2-1~oneiric1) ... Setting up xul-ext-calendar-timezones (1.3+build1-0ubuntu0.11.10.1) ... Setting up xul-ext-lightning (1.3+build1-0ubuntu0.11.10.1) ... Setting up xul-ext-gdata-provider (1.3+build1-0ubuntu0.11.10.1) ... What can I do to find what cause of this problem? What additional information should I provide to help you help me?

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