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• ??????????????????????????????????????????????????Oracle Database 11g Enterprise Edition??????Oracle Data Guard?

  - by Yusuke.Yamamoto

  ????? ??:2011/05/25 ??:???? ??3??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? Oracle Database 11g Enterprise Edition ?????????????????????????·???????????Oracle Data Guard????????????????? Oracle Data Guard ??????????????????????????????? ????????????????????????? Oracle Data Guard???????"???"????????????????????????????????????WAN????????????????????????Oracle Data Guard ?????? ????????? ????????????????? http://oracletech.jp/products/pickup/000298.html

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• ????????????????? Oracle Solaris ??? - Solaris 11 ????

  - by kazun

  ???????????????? OS ????????????????????? 20 ??????????????????? Solaris?????????????????????? OS????????????????????????Solaris ???????????????????? ??????Solaris ?????????????? 4 ????????????????????? Oracle Solaris 11 ??????????????? [????????????]???? ?(????????????? ???)???? ?(??????????????)???? ?(????????)???? ?(?????????????????)(50??) Oracle Solaris 11 ??????? ???:Oracle Solaris 11??????? Solaris ??????????????????????????????????????????????Oracle Solaris 10 ?????????????????Oracle Solaris 11 ???Oracle Solaris ???????????????????????????????????????????????????????????????????????????????????Oracle Solaris ??????????????????????????Oracle Solaris ????????????????????????????????????????? ??:??????????????????????????????????????????????????????????????????????????????????Oracle Solaris 11 ????????????????????????????????????????????????????????????????????????????????????????????????Oracle Solaris 11 ????????????? ???:Oracle Solaris 11 ????????????????????????????????????????????????????????????Oracle Solaris ??????????????????????Solaris ????????????????????????Oracle Solaris 11 ?????????????????????????????????????????????????????????????????????? Oracle Solaris 11 ??????????????? ??:???????????????????ZFS?????????????Oracle Solaris ???????????????????????????????????????IPS???????????????????????? ??:?????????????????????? OS ??????????????????????????????????????????????????????????????????? OS ????? Oracle Solaris 11 ??? ??:????????????????????????????????????????????????? Oracle Solaris 11 ???????????????????????????????????????????????????????? ??:????????????????????Solaris Trusted Extensions ? Solaris ????????????Privilege ????????????????????????????????Solaris 10 ???????????????????? ??:UNIX ?????????????????????????????????????Oracle Solaris 11 ??????????????????????????????????????????????????ZFS ??????????????????????????????????????????????????Oracle Solaris ?????????????????????????????????? ???:Oracle Solaris ????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Oracle Solaris 11 ??????????????????????????????????????????????????? ?????????????Oracle Solaris 11 ??:Oracle Solaris ?????????????????????????????????????????????????????????????????? ZFS ?????????????????????????????????????????????? ??:?????????????????????????????????????????????????????????????????????Oracle Solaris ??????????????????????? ??:DTrace ????????????????????????????????????????????????????????????? ??:???????????????????????????????????????????????????????????????????????????????????????? ???:?????????????????????????????????????????????????????????????????????????Solaris ???????????????????????????????????????????????????????????????????????????? ??:?????????????????? Solaris 10 ?????????????????????????????????????? ???:ISV ??????????????????????????????? ????????????????? T4 ??????????????? T ?????? 5 ???????????????????????????????????? CPU ?????????????????? OS ? Solaris ??????????????????????????????????????????????? ??:???????????????? OS ???? Solaris ???????????????????????????????????????????????????? Oracle Solaris ????????? ??:???????????????????????????????????????????????????????????????????????????????????????? ZFS ?????????????????????????ZFS ??????????????????????????????????????? ???:Linux ??????????????????????????Solaris 11 ?????????????????????? GNU ????????????????????????????Solaris ?????????(Oracle Solaris Studio)????????????? Oracle Solaris Studio ?Linux??????????????Linux ??????????? Solaris ????????????????Linux ? Oracle Solaris Studio ?????????????????????????? Solaris ??????????????????? ??:??????????????????????????????????????????????????????????????????????????????????????????????????????????????????BCP(??????)??????????????????? ??:???????? Solaris 11 ?????? IA Server ?????????????????????????????????????????????…???????????Windows ????????????????????? Oracle Virtual Box ????????? Oracle Solaris 11 ??????????? ??:???Oracle Solaris ????????(?)??????????????ZFS???DTrace?????????????????????????????????????Solaris ?????????????????????????????????????????????????????????????????????????????Solaris ????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ??:??? 3 ??????????????????????????????????????Oracle Solaris 11 ???????????? ??:???????????????????? OS ??????????????????????????Oracle Solaris 11 ???????????????????????????????????????????????????????????????? ???:???????????? Solaris ???????????????Solaris 10 ???? 6 ??????????????????????????????????Oracle Solaris ?????????????????????????????? ?????? Oracle Solaris 10 Oracle Solaris 11

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• Oracle’s New Approach to Cloud-based Applications User Experiences

  - by Oracle OpenWorld Blog Team

  By Misha Vaughan It was an exciting Oracle OpenWorld this year for customers and partners, as they got to see what their input into the Oracle user experience research and development process has produced for cloud-delivered applications. The result of all this engagement and listening is a focus on simplicity, mobility, and extensibility. These were the core themes across Oracle OpenWorld sessions, executive roundtables, and analyst briefings given by Jeremy Ashley, Oracle's vice president of user experience. The highlight of every meeting with a customer featured the new simplified UI for Oracle’s cloud applications.    Attendees at some sessions and events also saw a vision of what is coming next in the Oracle user experience, and they gave direct feedback on whether this would help solve their business problems.  What did attendees think of what they saw this year? Rebecca Wettemann of Nucleus Research was part of  an analyst briefing on next-generation user experiences from Oracle. Here’s what she told CRM Buyer in an interview just after the event:  “Many of the improvements are incremental, which is not surprising, as Oracle regularly updates its application,” Rebecca Wettemann, vice president of Nucleus Research, told CRM Buyer. "Still, there are distinct themes to this latest set of changes. One is usability. Oracle Sales Cloud, for example, is designed to have zero training for onboarding sales reps, which it does," she explained. "It is quite impressive, actually—the intuitive nature of the application and the design work they have done with this goal in mind. The software uses as few buttons and fields as possible," she pointed out. "The sales rep doesn't have to ask, 'what is the next step?' because she can see what it is."  What else did we hear? Oracle OpenWorld is a time when we can take a broader pulse of our customers’ and partners’ concerns. This year we heard some common user experience themes on the following: · A desire to continue to simplify widely used self-service tasks · A need to understand how customers or partners could take some of the UX lessons learned on simplicity and mobility into their own custom areas and projects  · The continuing challenge of needing to support bring-your-own-device and corporate-provided mobile devices to end users · A desire to harmonize user experiences across platforms for specific business-use cases  What does this mean for next year? Well, there were a lot of things we could only show to smaller groups of customers in our Oracle OpenWorld usability labs and HQ lab tours, to partners at our Expo, and to analysts under non-disclosure agreements. But we used these events as a way to get some early feedback about where we are focusing for the year ahead. Attendees gave us a positive response: @bkhan Saw some excellent UX innovations at the expo “@usableapps: Great job @mishavaughan and @vinoskey on #oow13 UX partner expo!” @WarnerTim @usableapps @mishavaughan @vinoskey @ultan Thanks for an interesting afternoon definitely liked the UX tool kits for partners. You can expect Oracle to continue pushing themes of simplicity, mobility, and extensibility even more aggressively in the next year.  If you are interested to find out what really goes on in the UX labs, such as what we are doing with smartphones, tablets, heads-up displays, and the AppsLab robots, feel free to reach out to me for more information: Misha Vaughan or on Twitter: @mishavaughan.

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• Oracle Delivers Special Recognition for Specialized Partners

  - by michaela.seika(at)oracle.com

  Since announcing Oracle PartnerNetwork Specialized (OPN Specialized) in October 2009, Oracle has been focused on building a program that first enables solution providers to become highly skilled Oracle partners who deliver value to customers and that then recognizes and rewards their achievements in a meaningful way. Today the company unveiled new benefits reserved for partners who have achieved one or more of the over 50 specializations currently available. The benefits demonstrate Oracle's commitment to showcase these valued partners to three key audiences: customers, other partners, and Oracle employees.With today's launch of www.oracle.com/specialized Oracle has taken what IDC believes is a first of its kind approach to putting top partners front and center with customers and prospects. While most vendors offer a business partner finder tool on their website none has gone as far as Oracle with the creation of this new site dedicated to the promotion of Specialized Partners. The tag lines - "Recognized by Oracle, Preferred by Customers" and "Specialized. Recognized. Preferred." gets right to the point - these are the solution providers with which customers should choose to engage. The contents of the page offer multiple proof points to justify the marketing phrases.One of the benefits Oracle offers its Specialized Partners is video creation and placement. While Oracle works with partners to create informal or "guerilla" videos which often are placed on YouTube to generate awareness and buzz, the company also produces professional videos for its partners. The greatest value the partner receives from this benefit isn't the non-trivial production costs that Oracle covers but instead the prominent exposure Oracle gives the finished product. Partner videos are featured on www.oracle.com/specialized, used as part of monthly OPN Specialized Partners monthly webcasts, placed on a customer facing website, the Oracle Media Network, which includes several partner sites such as PartnerCast. A solution provider gains a great deal of credibility when they can send a prospect to an Oracle website where they are featured. Read the full article here.

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• Oracle Delivers Special Recognition for Specialized Partners

  - by michaela.seika(at)oracle.com

  Since announcing Oracle PartnerNetwork Specialized (OPN Specialized) in October 2009, Oracle has been focused on building a program that first enables solution providers to become highly skilled Oracle partners who deliver value to customers and that then recognizes and rewards their achievements in a meaningful way. Today the company unveiled new benefits reserved for partners who have achieved one or more of the over 50 specializations currently available. The benefits demonstrate Oracle's commitment to showcase these valued partners to three key audiences: customers, other partners, and Oracle employees.With today's launch of www.oracle.com/specialized Oracle has taken what IDC believes is a first of its kind approach to putting top partners front and center with customers and prospects. While most vendors offer a business partner finder tool on their website none has gone as far as Oracle with the creation of this new site dedicated to the promotion of Specialized Partners. The tag lines - "Recognized by Oracle, Preferred by Customers" and "Specialized. Recognized. Preferred." gets right to the point - these are the solution providers with which customers should choose to engage. The contents of the page offer multiple proof points to justify the marketing phrases.One of the benefits Oracle offers its Specialized Partners is video creation and placement. While Oracle works with partners to create informal or "guerilla" videos which often are placed on YouTube to generate awareness and buzz, the company also produces professional videos for its partners. The greatest value the partner receives from this benefit isn't the non-trivial production costs that Oracle covers but instead the prominent exposure Oracle gives the finished product. Partner videos are featured on www.oracle.com/specialized, used as part of monthly OPN Specialized Partners monthly webcasts, placed on a customer facing website, the Oracle Media Network, which includes several partner sites such as PartnerCast. A solution provider gains a great deal of credibility when they can send a prospect to an Oracle website where they are featured. Read the full article here.

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• How to Load Oracle Tables From Hadoop Tutorial (Part 5 - Leveraging Parallelism in OSCH)

  - by Bob Hanckel

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Using OSCH: Beyond Hello World In the previous post we discussed a “Hello World” example for OSCH focusing on the mechanics of getting a toy end-to-end example working. In this post we are going to talk about how to make it work for big data loads. We will explain how to optimize an OSCH external table for load, paying particular attention to Oracle’s DOP (degree of parallelism), the number of external table location files we use, and the number of HDFS files that make up the payload. We will provide some rules that serve as best practices when using OSCH. The assumption is that you have read the previous post and have some end to end OSCH external tables working and now you want to ramp up the size of the loads. Using OSCH External Tables for Access and Loading OSCH external tables are no different from any other Oracle external tables.  They can be used to access HDFS content using Oracle SQL: SELECT * FROM my_hdfs_external_table; or use the same SQL access to load a table in Oracle. INSERT INTO my_oracle_table SELECT * FROM my_hdfs_external_table; To speed up the load time, you will want to control the degree of parallelism (i.e. DOP) and add two SQL hints. ALTER SESSION FORCE PARALLEL DML PARALLEL  8; ALTER SESSION FORCE PARALLEL QUERY PARALLEL 8; INSERT /*+ append pq_distribute(my_oracle_table, none) */ INTO my_oracle_table SELECT * FROM my_hdfs_external_table; There are various ways of either hinting at what level of DOP you want to use.  The ALTER SESSION statements above force the issue assuming you (the user of the session) are allowed to assert the DOP (more on that in the next section).  Alternatively you could embed additional parallel hints directly into the INSERT and SELECT clause respectively. /*+ parallel(my_oracle_table,8) *//*+ parallel(my_hdfs_external_table,8) */ Note that the "append" hint lets you load a target table by reserving space above a given "high watermark" in storage and uses Direct Path load.  In other doesn't try to fill blocks that are already allocated and partially filled. It uses unallocated blocks.  It is an optimized way of loading a table without incurring the typical resource overhead associated with run-of-the-mill inserts.  The "pq_distribute" hint in this context unifies the INSERT and SELECT operators to make data flow during a load more efficient. Finally your target Oracle table should be defined with "NOLOGGING" and "PARALLEL" attributes.   The combination of the "NOLOGGING" and use of the "append" hint disables REDO logging, and its overhead.  The "PARALLEL" clause tells Oracle to try to use parallel execution when operating on the target table. Determine Your DOP It might feel natural to build your datasets in Hadoop, then afterwards figure out how to tune the OSCH external table definition, but you should start backwards. You should focus on Oracle database, specifically the DOP you want to use when loading (or accessing) HDFS content using external tables. The DOP in Oracle controls how many PQ slaves are launched in parallel when executing an external table. Typically the DOP is something you want to Oracle to control transparently, but for loading content from Hadoop with OSCH, it's something that you will want to control. Oracle computes the maximum DOP that can be used by an Oracle user. The maximum value that can be assigned is an integer value typically equal to the number of CPUs on your Oracle instances, times the number of cores per CPU, times the number of Oracle instances. For example, suppose you have a RAC environment with 2 Oracle instances. And suppose that each system has 2 CPUs with 32 cores. The maximum DOP would be 128 (i.e. 2*2*32). In point of fact if you are running on a production system, the maximum DOP you are allowed to use will be restricted by the Oracle DBA. This is because using a system maximum DOP can subsume all system resources on Oracle and starve anything else that is executing. Obviously on a production system where resources need to be shared 24x7, this can’t be allowed to happen. The use cases for being able to run OSCH with a maximum DOP are when you have exclusive access to all the resources on an Oracle system. This can be in situations when your are first seeding tables in a new Oracle database, or there is a time where normal activity in the production database can be safely taken off-line for a few hours to free up resources for a big incremental load. Using OSCH on high end machines (specifically Oracle Exadata and Oracle BDA cabled with Infiniband), this mode of operation can load up to 15TB per hour. The bottom line is that you should first figure out what DOP you will be allowed to run with by talking to the DBAs who manage the production system. You then use that number to derive the number of location files, and (optionally) the number of HDFS data files that you want to generate, assuming that is flexible. Rule 1: Find out the maximum DOP you will be allowed to use with OSCH on the target Oracle system Determining the Number of Location Files Let’s assume that the DBA told you that your maximum DOP was 8. You want the number of location files in your external table to be big enough to utilize all 8 PQ slaves, and you want them to represent equally balanced workloads. Remember location files in OSCH are metadata lists of HDFS files and are created using OSCH’s External Table tool. They also represent the workload size given to an individual Oracle PQ slave (i.e. a PQ slave is given one location file to process at a time, and only it will process the contents of the location file.) Rule 2: The size of the workload of a single location file (and the PQ slave that processes it) is the sum of the content size of the HDFS files it lists For example, if a location file lists 5 HDFS files which are each 100GB in size, the workload size for that location file is 500GB. The number of location files that you generate is something you control by providing a number as input to OSCH’s External Table tool. Rule 3: The number of location files chosen should be a small multiple of the DOP Each location file represents one workload for one PQ slave. So the goal is to keep all slaves busy and try to give them equivalent workloads. Obviously if you run with a DOP of 8 but have 5 location files, only five PQ slaves will have something to do and the other three will have nothing to do and will quietly exit. If you run with 9 location files, then the PQ slaves will pick up the first 8 location files, and assuming they have equal work loads, will finish up about the same time. But the first PQ slave to finish its job will then be rescheduled to process the ninth location file, potentially doubling the end to end processing time. So for this DOP using 8, 16, or 32 location files would be a good idea. Determining the Number of HDFS Files Let’s start with the next rule and then explain it: Rule 4: The number of HDFS files should try to be a multiple of the number of location files and try to be relatively the same size In our running example, the DOP is 8. This means that the number of location files should be a small multiple of 8. Remember that each location file represents a list of unique HDFS files to load, and that the sum of the files listed in each location file is a workload for one Oracle PQ slave. The OSCH External Table tool will look in an HDFS directory for a set of HDFS files to load.  It will generate N number of location files (where N is the value you gave to the tool). It will then try to divvy up the HDFS files and do its best to make sure the workload across location files is as balanced as possible. (The tool uses a greedy algorithm that grabs the biggest HDFS file and delegates it to a particular location file. It then looks for the next biggest file and puts in some other location file, and so on). The tools ability to balance is reduced if HDFS file sizes are grossly out of balance or are too few. For example suppose my DOP is 8 and the number of location files is 8. Suppose I have only 8 HDFS files, where one file is 900GB and the others are 100GB. When the tool tries to balance the load it will be forced to put the singleton 900GB into one location file, and put each of the 100GB files in the 7 remaining location files. The load balance skew is 9 to 1. One PQ slave will be working overtime, while the slacker PQ slaves are off enjoying happy hour. If however the total payload (1600 GB) were broken up into smaller HDFS files, the OSCH External Table tool would have an easier time generating a list where each workload for each location file is relatively the same.  Applying Rule 4 above to our DOP of 8, we could divide the workload into160 files that were approximately 10 GB in size.  For this scenario the OSCH External Table tool would populate each location file with 20 HDFS file references, and all location files would have similar workloads (approximately 200GB per location file.) As a rule, when the OSCH External Table tool has to deal with more and smaller files it will be able to create more balanced loads. How small should HDFS files get? Not so small that the HDFS open and close file overhead starts having a substantial impact. For our performance test system (Exadata/BDA with Infiniband), I compared three OSCH loads of 1 TiB. One load had 128 HDFS files living in 64 location files where each HDFS file was about 8GB. I then did the same load with 12800 files where each HDFS file was about 80MB size. The end to end load time was virtually the same. However when I got ridiculously small (i.e. 128000 files at about 8MB per file), it started to make an impact and slow down the load time. What happens if you break rules 3 or 4 above? Nothing draconian, everything will still function. You just won’t be taking full advantage of the generous DOP that was allocated to you by your friendly DBA. The key point of the rules articulated above is this: if you know that HDFS content is ultimately going to be loaded into Oracle using OSCH, it makes sense to chop them up into the right number of files roughly the same size, derived from the DOP that you expect to use for loading. Next Steps So far we have talked about OLH and OSCH as alternative models for loading. That’s not quite the whole story. They can be used together in a way that provides for more efficient OSCH loads and allows one to be more flexible about scheduling on a Hadoop cluster and an Oracle Database to perform load operations. The next lesson will talk about Oracle Data Pump files generated by OLH, and loaded using OSCH. It will also outline the pros and cons of using various load methods.  This will be followed up with a final tutorial lesson focusing on how to optimize OLH and OSCH for use on Oracle's engineered systems: specifically Exadata and the BDA. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

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• The Partner Perspective from Oracle OpenWorld 2012 - IDC’s Darren Bibby report

  - by Richard Lefebvre

  Below is IDC’s Darren Bibby report on ‘The Partner Perspective from Oracle OpenWorld 2012’. If you missed the 2012 edition, I trust this will give you the willingness to attend next year one! October 26, 2012 I attended my fourth Oracle OpenWorld earlier in October. I always go in with the lens of, "What's in it for partners this year?" Although it's primarily thought of as a customer event - and yes, the bulk of the almost 50,000 attendees are customers - this year's conference was clearly the largest and most important partner event Oracle has ever run. Oracle PartnerNetwork (OPN) Exchange There were more partner attendees than ever, with Oracle citing somewhere around 5000. But the format for partners this year was different. And it was better. Traditionally, Oracle hosts a one-day only Partner Forum on the Sunday before the customer-focused conference begins. This year, the partner content still began on the Sunday, but the worldwide alliances and channels group created an exclusive track throughout the week, just for partners. It featured content specifically targeted towards partners, and was anchored at a nearby hotel. This was a great move for Oracle. The Oracle PartnerNetwork (OPN) team has been in a tricky position for years in that they have enough partners that they need a landmark event in the year, but perhaps not enough to justify a separate, worldwide, large, partner-only event. Coinciding a four day event with Oracle OpenWorld, where anybody who's anybody in the Oracle world attends anyway, is a good solution. The channels leadership team can build from this success for an even better conference next year. It's expected that they will follow a similar strategy. Cloud Announcements for Partners As for the content, it was primarily about the Cloud. For customers, for VARs, for ISVs, for everyone. There were five key Cloud related announcements for partners at the event: Cloud Builder Specialization. This is one of the first broader Specializations that isn't focused on one unique product. It is a designation for partners that offer design and implementation services for private cloud solutions. As such, it will surely be something that nearly every partner will consider, and many will pursue. New Specializations for Cloud Services. Unlike the broad, almost "strategy-level" Specialization above, there are a group of new product-based "merit badges" for many of the new Cloud offerings. Think about a Specialization for the Cloud version of HCM, for instance. Each of these particular specializations will also have Rapid Start implementation methodologies that allow a partner to offer a fixed scope and fixed price bid to customers. Based on the learnings from Oracle Consulting, this means a partner might be able to deliver Cloud HCM in six weeks for a fixed price. In the end, this means more consistent experiences for Oracle customers. Cloud Resale Program. For those partners who achieve one of these Cloud Specializations, it will mean they can actually resell the subscription-based Cloud product. This is important because it has been somewhat of a rarity in the emerging Cloud channel for partners to be able to "take the paper", take the revenue, do the billing, be first line of support etc. This is an important step for Oracle and one the partners will be happy to see. Cloud Referral Program. For those partners who are not as engaged with these specific Cloud products that the Specializations revolve around, there is a new referral program that provides an incentive to recommend Oracle Cloud products. This one-two punch of referral and resale programs is similar in many ways to other vendors who allow more committed partners to resell, while more casual partners can collect fees. It's the model that seems to work. The key to allow a company to resell a subscription product - something that is inherently delivered directly between the vendor and customer - is trust. Achieving a specialization is a good bar to have to meet. Platform as a Service for ISVs. Leveraging some of the overall announcements made by CEO Larry Ellison around a cloud version of its famous database, Oracle also outlined a new ability for ISVs to build cloud services on its new PaaS offering. Details were less available for this announcement, though it's an expected and fitting play for ISVs comfortable with Oracle technology who can now more easily build out cloud applications. There wasn't much talk of an app store to go along with this, but surely it's in the works. Specializations And "The Gap" Coming back to Specializations, Oracle PartnerNetwork (OPN) has 4600 partners worldwide that hold 20,000 Specializations. These are impressive numbers just three years into the new OPN framework. The actual number of Specializations has also grown significantly, up to 111 today and soon around 125 or so with the new Cloud designations. Oracle may need to look at grouping some of these and creating higher level, broader designations that partners could achieve by earning several Specializations in that group. At 125 and growing, this is a lot. On the top of the pyramid, Hitachi Ltd. successfully became the eleventh partner to make it to the highly prestigious Diamond level. Partner programs partially exist in order to recognize capable partners. And it's more than abundantly clear that the Diamond level does this. But I think Oracle has a gap. Specializations show capability in a very specific product area, and all sizes of partners can achieve these. The next level at which to show a level of expertise is the Advanced Specialization. However, this is a massive step up from the regular Specialization. The advanced level requires 50 people to have certification in that particular product area. Most other industry programs have similar higher level statuses, but none are even close to that number. Whereas a customer who sees an Oracle partner with an advanced specialization can be very sure of capability, there is a gap in that there are hundreds or even thousands of 20-50 person solution providers who are top notch in their area of expertise. They will never get to Advanced due to numbers alone. These boutique partners don't really have a way of showing off their talents in the current program. Advanced may not need to be so high to really show that a company has deep expertise. Overall it was a very successful Oracle OpenWorld for Oracle partners of all sizes. There was progress made on making it a bigger and more relevant event. And also on catching up and maybe even leading in some cases with cloud opportunities for partners.

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• Oracle Enterprise Manager 12c Integration With Oracle Enterprise Manager Ops Center 11g

  - by Scott Elvington

  In a blog entry earlier this year, we announced the availability of the Ops Center 11g plug-in for Enterprise Manager 12c. In this article I will walk you through the process of deploying the plug-in on your existing Enterprise Manager agents and show you some of the capabilities the plug-in provides. We'll also look at the integration from the Ops Center perspective. I will show you how to set up the connection to Enterprise Manager and give an overview of the information that is available. Installing and Configuring the Ops Center Plug-in The plug-in is available for download from the Self Update page (Setup ? Extensibility ? Self Update). The plug-in name is “Ops Center Infrastructure stack”. Once you have downloaded the plug-in you can navigate to the Plug-In management page (Setup ? Extensibility ? Plug-ins) to begin deployment. The plug-in must first be deployed on the Management Server. You will need to provide the repository password of the SYS user in order to deploy the plug-in to the Management Server. There are a few pre-requisites that need to be completed on the Ops Center side before the plug-in can be deployed and configured on the desired Enterprise Manager agents. Any servers, whether physical or virtual, for which you wish to see metrics and alerts need to be managed by Ops Center. This means that the Operating System needs to have an Ops Center management agent installed as a minimum. The plug-in can provide even more value when Ops Center is also managing the other “layers of the stack”, for example the service processor, the blade chassis or the XSCF of an M-Series server. The more information that Ops Center has about the stack, the more information that will be visible within Enterprise Manager via the plug-in. In order to access the information within Ops Center, the plug-in requires a user to connect as. This user does not require any particular Ops Center permissions or roles, it simply needs to exist. You can create a specific “EMPlugin” user within Ops Center or use an existing user. Oracle recommends creating a specific, non-privileged user account within Ops Center for this purpose. From the Ops Center Administration section, select Enterprise Controller, click the Users tab and finally click the Add User icon to create the desired user account. For the purpose of this article I have discovered and managed the OS and service processor of the server where my Enterprise Manager 12c installation is hosted. With the plug-in deployed to the Management Server and the setup done within Ops Center, we're now ready to deploy the plug-in to the agents and configure the targets to communicate with the Ops Center Enterprise Controller. From the Setup menu select Add Targets then Add Targets Manually. Select the bottom radio button “Add Targets Manually by Specifying Target Monitoring Properties”, select Infrastructure Stack from the Target Type dropdown and finally, select the Monitoring Agent where you wish to deploy the plug-in. Click the Add Manually.... button and fill in the details for the new target using the appropriate hostname for your Enterprise Controller and the user and password details for the plug-in access user. After the target has been added to the agent you will need to allow a few minutes for the initial data collection to complete. Once completed you can see the new target in the All Targets list. All metric collections are enabled by default except one. To enable Infrastructure Stack Alarms collection, navigate to the newly added target and then to Target ? Monitoring ? Metric and Collection Settings. There you can click the “Disabled” link under Collection Schedule to enable collection and set your desired collection frequency. By default, a Warning level alert in Ops Center will equate to a Warning level event in Enterprise Manager and a Critical alert will equate to a Critical event. This mapping can be altered in the Metric and Collection Settings also. The default incident rules in Enterprise Manager only create incidents from Critical events so keep this in mind in case you want to see incidents generated for Warning or Info level alerts from Ops Center. Also, because Enterprise Manager already monitors the OS through it's Host target type, the plug-in does not pull OS alerts from Ops Center so as to prevent duplication. In addition to alert propagation, the plug-in also provides data for several reports detailing the topology and configuration of the stack as well as any hardware sensor data that is available. These are available from the Information Publisher Reports. Navigate there from the Enterprise ? Reports menu or directly from the Infrastructure Stack target of interest. As an example, here is a sample of the Hardware Sensors report showing some of the available sensor data. The report can also be exported to a CSV file format if desired. Connecting Ops Center to Enterprise Manager Repository For an Enterprise Manager user, the plug-in provides a deeper visibility to the state of the infrastructure underlying the databases and middleware. On the Ops Center side, there is also a greater visibility to the targets running on the infrastructure. To set up the Ops Center data collection, just navigate to the Administration section and select the Grid Control link. Select the Configure/Connect action from the right-hand menu and complete the wizard forms to enable the connection to the Enterprise Manager repository and UI. Be sure to use the sysman account when configuring the database connection. Once the job completes and the initial data synchronization is done you will see new Target tabs on your OS assets. The new tab lists all the Enterprise Manager targets and any alerts, availability and performance data specific to the selected target. It is also possible to use the GoTo icon to launch the Enterprise Manager BUI in context of the specific target or alert to drill into more detail. Hopefully this brief overview of the integration between Enterprise Manager and Ops Center has provided a jumpstart to getting a more complete view of the full stack of your enterprise systems.

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• September Independent Oracle User Group (IOUG) Regional Events:

  - by Mandy Ho

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} September 5, 2012 – Denver, CO Oracle 11g Database Upgrade Seminar Join Roy Swonger, Senior Director of software development at Oracle to learn about upgrading to Oracle Database 11g. Topics include: All the required preparatory steps Database upgrade strategies Post-upgrade performance analysis Helpful tips and common pitfalls to watch out for http://www.oracle.com/webapps/events/ns/EventsDetail.jsp?p_eventId=152242&src=7598177&src=7598177&Act=4 September 6, 2012 – Salt Lake City, UT Fall Symposium 2012 Plan to join us for our annual fall event on Sept 6. They day will be filled with learning and networking with tracks focused on Applications, APEX, BI, Development and DBA Topics. This event is free for UTOUG members to attend, but please register. http://www.utoug.org/apex/f?p=972:2:6686308836668467::::P2_EVENT_ID:121 September 6, 2012 – Portland, OR Oracle’s Hands on Workshop Series focused on providing Defense-in-Depth Solutions to secure data at the source, reduce risk and simplify compliance The Oracle Database Security Workshop is a one-day hands-on session for IT Managers, IT Security Architects and Oracle DBAs who are looking for solutions to address their information protection, privacy, and accountability challenges within their Oracle database environment. Most security programs offered today fail toadequately address database security. Customers continue to be challenged tosecure information against loss and protect the integrity of sensitiveinformation like critical financial data, personally identifiable information(PII) and credit card data for PCI compliance. http://nwoug.org/content.aspx?page_id=87&club_id=165905&item_id=241082 September 11, 2012 – Montreal, QC APEXposed! For APEX aficionados – join ODTUG in Montreal, September 11-12 for APEXposed! Topics will include Dynamic Actions, Plug-ins, Tuning, and Building Mobile Apps. The cost is $399 US and early registration ends August 15th. For more information: http://www.odtugapextraining.com  September 11, 2012 – Philadelphia, PA Big Data & What are we still doing wrong with Tom Kyte Tom Kyte is a Senior Technical Architect in Oracle's Server Technology Division. Tom is the Tom behind the AskTom column in Oracle Magazine and is also the author of Expert Oracle Database Architecture (Apress, 2005/2009) among other books Abstract: Big Data The term "big data" draws a lot of attention, but behind the hype there's a simple story. For decades, companies have been making business decisions based on transactional data stored in relational databases. However, beyond that critical data is a potential treasure trove of less structured data: weblogs, social media, email, sensors, and photographs that can be mined for useful information. This presentation will take a look at what Big Data is and means - and Oracle's strategy for handling it Abstract: What are we still doing wrong? I've given many best practices presentations in the last 10 years. I've given many worst practices presentations in the last 10 years. I've seen some things change over the last ten years and many other things stay exactly the same. In this talk - we'll be taking a look at the good and the bad - what we do right and what we continue to do wrong over and over again. We'll look at why "Why" is probably the right initial answer to most any question. We'll look at how we get to "Know what we Know", and why that can be both a help and a hindrance. We'll peek at "Best Practices" and tie them into what I term "Worst Practices". In short, a talk on the good and the bad. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} http://ioug.itconvergence.com/pls/apex/f?p=207:27:3669516430980563::NO September 12, 2012- New York, NY NYOUG Fall General Meeting “Trends in Database Administration and Why the Future of Database Administration is the Vdba” http://www.nyoug.org/upcoming_events.htm#General_Meeting1 September 21, 2012 – Cleveland, OH Oracle Database 11g for Developers: What You need to know or Oracle Database 11g New Features for Developers Attendees are introduced to the new and improved features of Oracle 11g (both Oracle 11g R1 and Oracle 11g R2) that directly impact application development. Special emphasis is placed on features that reduce development time, make development simpler, improve performance, or speed deployment. Specific topics include: New SQL functions, virtual columns, result caching, XML improvements, pivot statements, JDBC improvements, and PL/SQL enhancements such as compound triggers. http://www.neooug.org/ September 24, 2012 – Ottawa, ON Introduction to Oracle Spatial The free Oracle Locator functionality, and the Oracle Spatial option which dramatically extends Locator, are very useful, but poorly understood capabilities of the database. In the afternoon we will extend into additional areas selected from: storage and performance; answering business problems with spatial queries; using Oracle Maps in OBIEE; an overview and capabilities of Oracle Topology; under the covers with GeoCoding. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} http://www.oug-ottawa.org/pls/htmldb/f?p=327:27:4209274028390246::NO

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• April Oracle Database Events

  - by Mandy Ho

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} April 17-18, 2012 – Moscow, Russia Oracle Develop Conference The Oracle database developer conference, Oracle Develop, will visit Moscow, Russia and Hyderabad, India this spring. Oracle Develop includes a database development track, which contains .NET sessions and hands-on lab led by an Oracle .NET product manager. Register today before the event fills up. http://www.oracle.com/javaone/ru-en/index.html Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} April 24, 26 – San Diego, CA & San Jose, CA ISC2 Leadership Regional Event Series Oracle at (ISC)2 Security Leadership Series: Herding Clouds -- Managing Cloud Security Concerns and Expectations Join us for his interactive day-long session where industry leaders, including Oracle solution experts, will talk about how to: dispel the top Cloud security myths minimize "rogue Cloud" implementations identify potential compliance pitfalls and how to avoid them develop contract language for your cloud providers manage users across your fractured datacenter leverage existing technologies to protect data as it moves from the enterprise to the cloud http://www.oracle.com/webapps/events/ns/EventsDetail.jsp?p_eventId=146972&src=7239493&src=7239493&Act=228 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} April 22-26, 2012 – Las Vegas, NV IOUG Collaborate 12 From April 22-26, 2012, Oracle takes Las Vegas. Thousands of Oracle professionals will descend upon the Mandalay Bay Convention Center for a weeks worth of education sessions, networking opportunities and more, at the only user-driven and user-run Oracle conference - COLLABORATE 12.  Your COLLABORATE 12 - IOUG Forum registration comes complete with a bonus- a full day Deep Dive education program on Sunday! Choose from numerous hot topics, including Real World Performance, High Availability and more, presented by legendary and seasoned Oracle pros, including Tom Kyte and Craig Shallahamer. http://www.oracle.com/webapps/events/ns/EventsDetail.jsp?p_eventId=143637&src=7360364&src=7360364&Act=5 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Independent Oracle User Group (IOUG) Regional Events: April 16, 2012 – Columbus, Ohio Ohio Oracle Users Group Higher Performance PL/PQL and Oracle Database 11g PL/SQL New Features – Featuring Steven Feuerstein http://www.ooug.org/ Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} April 26, 2012- Irving, TX Dallas Oracle Users Group Oracle Database Forum: 5-7PM Oracle Corporation, 6031 Connection Drive Irving, TX http://memberservices.membee.com/538/irmevents.aspx?id=64 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Apr 30, 2012- Los Angeles, CA Real World Performance Tour A full day of real world database performance with: Tom Kyte, author of the ever popular AskTom Blog, Andrew Holdsworth, head of Oracle's Real World Performance Team, and Graham Wood, renowned Oracle Database performance architect. Through discussion, debate and demos, they’ll show you how to master performance engineering topics like: Best practices for designing hardware architectures and how to spot and fix bad design. How to develop applications that deliver the fastest possible performance without sacrificing accuracy.  New for 2012! Updates on Enterprise Manager, Exadata, and what these technologies mean to your current systems. http://www.ioug.org/Events/ADayofRealWorldPerformance/tabid/194/Default.aspx

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• Oracle Cloud Services Referral Program… Now Available!

  - by Kristin Rose

  The sky is falling, the sky is falling! Oh wait, it’s not the sky, it’s the Oracle Cloud Services Referral Program! This partner program was announced at Oracle OpenWorld 2012, and is now readily available to any Oracle PartnerNetwork member. In fact you can learn all about this program by simply visiting our Oracle Cloud Knowledge Zone. Just as a puffy cumulus should, Oracle Cloud Services are included in the Oracle Cloud Services Referral Partner program. Partners can start to capitalize on the growing demand for Cloud solutions with little investment through Oracle Cloud Services Referral Partner program, or choose to get Specialized. Have a look at all that is available below! Cloud Builder - a Specialization ideally suited for systems integrator and service providers creating private and hybrid cloud solutions with Oracle’s broad portfolio of cloud optimized hardware and software products. Learn more in this video of as part of a series of OPN PartnerCasts. Join the Cloud Builder KnowledgeZone to get started. Oracle Cloud Referral - for VARs or partners seeking to generate revenue with the Oracle Cloud. This program rewards partners referring Oracle Cloud opportunities to Oracle. Register your Oracle Cloud Referral. Oracle Cloud Specializations - provides partners with the expertise and skills to enable partner delivered RapidStart fixed-scope, consulting service packages for setup, configuration and deployment of Oracle Cloud software as a service. Cloud Resale - a resell program for partners to market, sell and deploy Oracle Cloud solutions. Available January 2013. And best of all, partners are already taking advantage of the referral opportunity for Oracle Cloud Services and are seeing tremendous success! Watch as Jeff Porter gives an overview of Oracle's Cloud Services, and be sure to check out the Cloud Computing Programs & Specializations FAQ’s for you, our partners! The Sky’s the Limit, The OPN Communications Team 

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• Oracle Internet Directory 11gR1 11.1.1.6 Certified with Oracle E-Business Suite

  - by B Shashikumar

  We are very pleased to announce that Oracle Internet Directory 11gR1 (11.1.1.6) is now certified with Oracle E-Business Suite Releases 11i, 12.0 and 12.1. With this certification, we are offering several benefits to Oracle E-Business Suite customers: · Massive Scale: Oracle Internet Directory (OID) is a proven solution for mission critical deployments. OID can scale to extremely large deployments on less hardware as demonstrated by its published Two-Billion-User Benchmark. This reduces the footprint required to deploy enterprise directory services in the data-center resulting in cost savings and a greener enterprise. · Enhanced Security: OID is the most secure directory service that provides security at every level from data in transit to storage and backups. In addition to LDAP security, it leverages powerful Oracle database security features like Database Vault and Transparent Data Encryption · Investment Protection: This certification leverages Identity Management’s hot-pluggable capabilities enabling E-Business Suite customers to store and manage user identities in existing directory servers thus helping them maximize their investments For a complete matrix of platforms supported by Oracle Internet Directory and its components, refer to the Oracle Identity and Access Management 11gR1 certification matrix. For more information about this certification, check out the Oracle E-Business Suite blog. 

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• Oracle ties social, CRM, analytics products to customer experience

  - by Richard Lefebvre

  Oracle will embark on a new product strategy that centers on customer experience management, an approach driven by the company’s many recent acquisitions.  The new approach, announced by the company Monday night, will be seen in an expansive suite that features familiar Oracle products -- such as its Fusion CRM platform -- and offerings the company recently gained through acquisitions, including FatWire, RightNow and Vitrue. Billed as Oracle Customer Experience (CX), the suite enables businesses to respond to a market centered on the customer experience, said Anthony Lye, the company’s senior vice president of CRM. Companies “are very aware their products are commoditizing,” Lye said in an interview last week, referring to how the Web and social media channels have empowered customers. Customer experiences start and mature outside of CRM, and applications today need to reflect that shift, Lye said. Businesses thus need to step away from a pure CRM model, he said. Oracle claims CX will improve customer experience management by connecting businesses with customers across Web sites and social channels. Companies can create a single, real-time view of the customer and use predictive analytics of interactions to strengthen the customer experience, Oracle said. “Companies have to connect with their customers wherever, whenever and however they want,” Lye said. “They have to know and understand their customer.” Lye promoted Oracle CX as a suite that will work across channels to complement the company’s applications. A new strategy has been “cooking” for years now, but the acquisitions Oracle has made over the past two years made the time right for a “unique collaboration,” Lye said. CX includes basic Oracle CRM solutions such as Siebel and the new Fusion Apps. It also includes the company’s MDM products, Enterprise Data Quality, Customer Hub and Product Hub. And the suite is rounded out by the services that Oracle recently bought, transactions that created or enhanced the company’s presence in social, marketing, e-commerce and customer service. For instance, FatWire provides tools for marketing. ATG focuses on e-commerce. And RightNow specializes in customer service. Two recent acquisitions -- Collective Intellect and Vitrue -- gave Oracle a seat at the social table. Collective Intellect is a social intelligence program, and Vitrue is a social marketing and engagement platform. Those acquisitions have yet to be finalized. Oracle hopes to eventually integrate the two social offerings, as well as most of the other services, into the CX suite. CX can integrate on Oracle’s standard middleware, and can give users a lower TCO by leveraging it as a single stack on premise or as a cloud solution. Lye deferred questions about the pricing of CX, and instead pitched Oracle’s ability to offer multiple customer experience solutions in one suite. Businesses have struggled with the complexity of infrastructure and modern services that communicate with customers, Lye said. “They’ve struggled to pull all these things together. We’ve done that,” he said. Stephen Powers, a research director at Forrester Research Inc. in Cambridge, Mass., said it’s not surprising for Oracle to offer the CX suite and a related customer experience strategy.  “They’ve got CRM, ATG, FatWire. Clearly, it’s been the strategy for them,” he said. But the challenge for Oracle, and for any other vendor that has gone on an “acquisition spree,” is to connect its many products, Powers said. “The portfolio has to be more than the parts. They’ve got to realize the efficiencies and value of having these pieces to tie them together,” he said. “The proof is in the pudding. Adobe has done a nice job in its space with the products they’ve got. Now, Oracle has got to show it has something.” Albert McKeon (SearchCRM) Published: 25 Jun 2012 : http://searchcrm.techtarget.com/news/2240158644/Oracle-ties-social-CRM-analytics-products-to-customer-experience

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• Oracle Cloud and Oracle Platinum Services Announcements

  - by kellsey.ruppel

  Live Webcast - Oracle Cloud and Oracle Platinum Services Announcements Wednesday, June 06, 2012 1:00 p.m. PT – 2:30 p.m. PT View your local time Live Webcast Register to watch at your desk! Don't have an Oracle account? Sign up now!  Why do I need an account? Register Now! Please join Larry Ellison and Mark Hurd for important Oracle announcements. Be among the first to learn about new developments in Oracle’s cloud strategy and game-changing advances in Oracle Support.  Register Now! Are you based in the San Francisco Bay Area? Register to attend the live event in Redwood Shores. Oracle values your privacy, and will treat the information we collect from you as a result of your registration and participation in this activity in accordance with the Oracle Privacy Policy. Event Details: Wednesday, June 06, 2012 1:00 p.m. PT – 2:30 p.m. PT Live Webcast Stay Connected:     Join the conversation: #oraclecloud #oraclesupport

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• Stay Connected with Oracle Enterprise 2.0

  - by kellsey.ruppel(at)oracle.com

  We want to be sure you stay connected and updated with the latest in Oracle Content Management, Portal and Collaboration technologies. We invite you to follow us on Twitter, become our friends on Facebook, check our blog frequently, and subscribe to the Enterprise 2.0 newsletter! Oracle Enterprise 2.0 Twitter Oracle Enterprise 2.0 Facebook Oracle Enterprise 2.0 Blog Oracle Enterprise 2.0 Newsletter We look forward to staying connected with you in 2011!

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• What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

  - by Tony Berk

  There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! As I mentioned in my earlier post about some of the keynote sessions, Is There a Cloud Over OpenWorld?, I'm going try to highlight some key sessions to help you find the best sessions for you. Interested to find out where Oracle CRM products are headed, then find your "roadmap" session. Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. Which session are you most interested in? Make your suggestions! But no voting for Pearl Jam or Kings of Leon. Those are after hours! 

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• Oracle R Distribution 3.1.1 Released

  - by Sherry LaMonica-Oracle

  Oracle R Distribution version 3.1.1 has been released to Oracle's public yum today. R-3.1.1 (code name "Sock it to Me") is an update to R-3.1.0 that consists mainly of bug fixes. It also includes enhancements related to accessing package help files, improved accuracy when importing data with large integers, and better integration with RStudio graphics. The full list of new features and bug fixes is listed in the NEWS file.To install Oracle R Distribution using yum, follow the instructions in the Oracle R Enterprise Installation and Administration Guide.Installing using yum will resolve any operating system dependencies automatically. As such, we recommend using yum to install Oracle R Distribution. However, if yum is not available, you can install Oracle R Distribution RPMs directly using RPM commands.For Oracle Linux 5, the Oracle R Distribution RPMs are available in the Enterprise Linux Add-Ons repository:  R-3.1.1-1.el5.x86_64.rpm   R-core-3.1.1-1.el5.x86_64.rpm  R-devel-3.1.1-1.el5.x86_64.rpm  libRmath-3.1.1-1.el5.x86_64.rpm  libRmath-devel-3.1.1-1.el5.x86_64.rpm  libRmath-static-3.1.1-1.el5.x86_64.rpm For Oracle Linux 6, the Oracle R Distribution RPMs are available in the Oracle Linux Add-Ons repository:  R-3.1.1-1.el6.x86_64.rpm  R-core-3.1.1-1.el6.x86_64.rpm  R-devel-3.1.1-1.el6.x86_64.rpm  libRmath-3.1.1-1.el6.x86_64.rpm  libRmath-devel-3.1.1-1.el6.x86_64.rpm  libRmath-static-3.1.1-1.el6.x86_64.rpmFor example, this command installs the R 3.1.1 RPM on Oracle Linux x86-64 version 6:  rpm -i R-3.1.1-1.el6.x86_64.rpm To complete the Oracle R Distribution 3.1.1 installation, repeat this command for each of the 6 RPMs, resolving dependencies as required. Oracle R Distribution 3.1.1 is not yet officially certified with Oracle R Enterprise. Refer to Table 1-2 in the Oracle R Enterprise Installation Guide for supported configurations of Oracle R Enterprise components, or check this blog for updates. The Oracle R Distribution 3.1.1 binaries for Windows, AIX, Solaris SPARC and Solaris x86 will be available on OSS, Oracle's Open Source Software portal, in the coming weeks.

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• Oracle Forms Migration to ADF - Webinar vom ORACLE Partner PITSS

  - by Thomas Leopold

    Tuesday, February 22, 2011 5:00 PM - 6:00 PM CET Free Webinar Re-Engineering Legacy Oracle Forms Migration from Forms to ADF - A Case Study Join Oracle's Grant Ronald and PITSS to see a software architecture comparison of Oracle Forms and ADF and a live step-by-step presentation on how to achieve a successful migration. Learn about various migration options, challenges and best practices to protect your current investment in Oracle Forms. PL/SQL is without match for what it does: manipulating data in the database. If you blindly migrate all your PL/SQL to Java you will, in all probability, end up with less maintainable and less efficient code. Instead you should consider which code it best left as PL/SQL..." Grant Ronald - "Migrating Oracle Forms to Fusion: Myth or Magic Bullet?" Re-Engineering existing business logic is mandatory for your legacy Forms application to take advantage of the new Software architectures like ADF. The PITSS.CON solution combines the deep understanding of Oracle Forms and Reports applications architecture with powerful re-engineering capabilities that allows the developer community to protect the investment in the existing Forms applications and to concentrate on fine-tuning and customization of the modernized functionality rather than manually recreating every module and business logic from bottom up. Registration: https://www2.gotomeeting.com/register/971702250   PITSS GmbHKönigsdorferstrasse 25D-82515 WolfratshausenDo not forget to check out these Free Webinars in March! Thursday, March 3, 2011 Upgrade and Modernize Your Application to Forms 11g Registration/Information Tuesday, March 15, 2011 Shaping the Future for your Oracle Forms Application:Forms 11g, ADF, APEX Registration/Information Tuesday, March 29, 2011 Oracle Forms Modernization to APEX Registration/Information Registration is limited, so sign up  today!Presented By:        Grant Ronald, Senior Group Product Manager,Oracle       Magdalena Serban, Product Manager,PITSS   Contact Us:            PITSS in Americas +1 248.740.0935 [email protected] www.pitssamerica.com       PITSS in Europe +49 (0) 717287 5200 [email protected] www.pitss.com   White Paper:      From Oracle Forms to Oracle ADF and JEE     © Copyright 2010 PITSS GmbH, Wolfratshausen, Stuttgart, München; Managing Directors: Dipl.-Ing. Andreas Gaede, Michael Kilimann, Dipl.-Ing. Dirk Fleischmann Commercial Register: HRB 125471 at District Court Munich. All rights reserved. Any duplication or further treatment in any medium, in parts or as a whole, requires a written agreement. If you do not want to receive invitations for events, meetings and seminars from us, then please click here.

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• Announcing Release of Oracle Solaris Cluster 4.1!

  - by user9159196

  Oct 26, 2012We are very happy to announce the release of  Oracle Solaris Cluster 4.1, providing High Availability (HA) and  Disaster Recovery (DR) capabilities for Oracle Solaris 11.1.  This is yet another proof of Oracle's continued investment in Oracle Solaris technologies such as Oracle Solaris Cluster. For this new release we have improved the Solaris Cluster integration within the Oracle environment. For example  we've created new agents such as PeopleSoft JobScheduler or added the support of the Oracle ZFS Storage Appliance replication in the Geo Edition module (to facilitate disaster recovery in multi-site configuration equipped with those types of storage.) We have also extended the Oracle Solaris Zone Cluster feature with support of Oracle Solaris 10 zone clusters and exclusive-IP to facilitate deployment of virtualized or cloud architecture.And there are many more new features to discover in this release. Stay tuned for more specific articles. In the mean time check out the What's new document or even better, download the latest version from  here.Also, join the Oracle Solaris 11 Online Event on November 7 where an entire session will be devoted to discussing Oracle Solaris Cluster 4.1. Our Oracle Solaris Cluster engineers will be on hand to respond to your questions. We look forward to your feedback and inputs! -Nancy Chow and Eve Kleinknecht 

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• Oracle Enterprise Data Quality Adds Global Address Verification Capabilities for Greater Accuracy and Broader Location Coverage

  - by Mala Narasimharajan

  Data quality – has many flavors to it.  Product, Customer – you name the data domain and there’s data quality associated with it.  Address verification and data quality are a little different.  in that there is a tremendous amount of variation as well as nuance attached to it.  Specifically, what makes address verification challenging is that more often than not, addresses are incomplete, riddled with misspellings, incorrect postal codes are assigned to locations or non-address items are present.  Almost all data has locations, and accurate locations power a wealth of business processes: Customer Relationship Management, data quality, delivery of materials, goods or services, fraud detection, insurance risk assessment, data analytics, store and territory planning, and much more. Oracle Address Verification Server provides location-based services as well as deeper parsing and analysis capabilities for Oracle Enterprise Data Quality.  Specifically, Pre-integrated with the EDQ platform, Oracle Address Verification Server provides robust parsing, validation, as well as specialized location information for over 240 countries – all populated countries on Earth.  Oracle Enterprise Data Quality (EDQ) is a data quality platform, dedicated to address the distinct challenges of customer and product data quality, and performs advanced data profiling to identify and measure poor quality data and identify rule requirements, as well as semantic and pattern-based recognition to accurately parse and standardize data that is poorly structured.   EDQ is integrated with Oracle Master Data Management, including Oracle Customer Hub and Oracle Product Hub, as well as Oracle Data Integrator Enterprise Edition and Oracle CRM.  Address Verification Server provides key address verification services for Oracle CRM and Oracle Customer Hub.  In addition, Address Verification Server provides greater accuracy when handling address data due to its expanded sources and extensible knowledge repository, solid parsing across locales and countries as well as  adept handling of extraneous data in address fields.  For more information on Oracle Address Verification Server visit:  http://bit.ly/GMUE4H and http://bit.ly/GWf7U6

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• Oracle OpenWorld Kicks Off Today Delivering A Full Week of Insight, Education, and Unique Experiences

  - by Jeri Kelley

  San Francisco has been transformed into a sea of red and more than 50,000 attendees from 140 countries will converge in the Bay Area for a week of education and insight into Oracle's strategy and roadmap on today’s leading technology initiatives, including engineered systems, cloud computing, business analytics and big data, and customer experience.  Tonight kicked off with Oracle CEO Larry Ellison discussing how Oracle is taking a fundamentally different approach to delivering technology that is engineered to work together to give customers extreme performance, simplicity, and cost savings.  The jam-packed week continues with: More than 2,500 educational sessions Nearly 3,500 customer and partner speakers from marquee brands sharing how they are using Oracle technology to power their businesses Over 400 Oracle product demonstrations in the DEMOgrounds – make sure to stop by to see the latest demonstrations for our Customer Experience solutions including Oracle Commerce, Oracle RightNow, Oracle WebCenter, Oracle Fusion CRM, Oracle Social Relationship Management, and more. With more educational content than ever before, OpenWorld also expands to include six sub-conferences within the main OpenWorld umbrella including the Customer Experience Summit @ OpenWorld which runs October 3rd-5th.  All of this education and insight comes with some fun as well.  OpenWorld has become an exciting destination with new experiences unveiled each year including the debut of the first annual Oracle OpenWorld Music Festival, featuring some of today’s hottest acts, emerging bands and DJs over five nights playing at locations throughout San Francisco. Our Customer Experience team will be blogging and tweeting all week to keep you up-to-date so be sure to subscribe to our Customer Experience blog and follow us on Twitter and Facebook: @OracleCX @OracleCommerce @OracleCRM Facebook.com/OracleCustomerExperience If you are at OpenWorld, we hope you have a great week and get the knowledge you need to take your Oracle applications to the next level.  And, if you were not able to make it this year, be sure to tune into the sessions that are broadcast live online. 

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• Oracle Business Intelligence Applications 10g Bootcamp

  - by mseika

  Oracle Business Intelligence Applications 10g Bootcamp 12th - 15th February 2012, Reading (UK) The Oracle Business Intelligence Applications offer out-of-the-box integration with Siebel CRM and Oracle eBusiness Suite and provide pre-built Operational BI solutions for eBusiness Suite, Peoplesoft, Siebel, and SAP. This training will provide attendees with an in-depth working understanding of the architecture, the technical and the functional content of the Oracle Business Intelligence Applications, whilst also providing an understanding of their installation, configuration and extension. The course will cover the following topics:• Overview of Oracle Business Intelligence Applications• Oracle BI Applications Fundamentals and Features• Configuring BI Applications for Oracle E-Business Suite• Understanding BI Applications Architecture• Fundamentals of BI Applications Security REGISTER NOW Partner Registration Guide Price: FREE Cookham RoomOracle Corporation UK LtdOracle ParkwayThames Valley ParkReading, Berkshire RG6 1RA12th - 15th February 20129:30 am – 5:00 pm BST AudienceThe seminar is aimed at BI Consultants and Implementation Consultants within Oracle's Gold and Platinum Partners. Prerequisites• Good understanding of basic data warehousing concepts• Hands on experience in Oracle Business Intelligence Enterprise Edition• Hands on experience in Informatica• Some understanding of Oracle BI Applications is required (See Sales & Technical Tutorials for OBI, BI-Apps and Hyperion EPM) • Good understanding of any of the following Oracle EBS modules: General Ledger, Accounts Receivables, Accounts Payables System Requirements Please note that attendees are required to have a laptop. Laptop• 4GB RAM-Recognized by Windows 64 bits• 80GB free space in Hard drive or External Device• CPU Core 2 Duo or HigherOperating System Requirements• Windows 7, Windows XP, Windows 2003• NOT ALLOWED with Windows Vista• An Administrator User For more information please contact [email protected].

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• Accenture Foundation Platform for Oracle (AFPO)

  - by Lionel Dubreuil

  The Accenture Foundation Platform for Oracle (AFPO) is a pre-built, tested reference application, common services framework and development accelerator for Oracle’s Fusion Middleware 11g product suite that can help to reduce development time and cost by up to 30 percent. AFPO is a unique accelerator that includes documentation, day one deliverables and quick start virtual machine images, along with access to a skilled team of resources, to reduce risk and cost while improving project quality. It can be delivered all at once or in stages, on-site, hosted, or as a cloud solution. Accenture recently released AFPO v5 for use with their clients. Accenture added significant updates in v5 including Day 1 images & documentation for Webcenter & ADF Mobile that are integrated with 30 other Oracle Middleware products that signifigantly reduced the services aspect to standing these products up. AFPO v5 also features rapid configuration and implementation capabilities for SOA/BPM integrated with Oracle WebCenter Portal, Oracle WebCenter Content, Oracle Business Intelligence, Oracle Identity Management and Oracle ADF Mobile.  AFPO v5 also delivers a starter kit for Oracle SOA Suite which builds upon the integration methodology, leading practices and extended tooling contained within the Oracle Foundation Pack. The combination of the AFPO starter kit and Foundation Pack jump-start and streamline Oracle SOA Suite implementation initiatives, helping to reduce the risk of deploying new technologies and making architectural decisions, so clients can ultimately reduce cost, risk and the time needed for an implementation.  You'll find more information at: Accenture's website:  www.accenture.com/afpo YouTube AFPO Telestration:  http://www.youtube.com/watch?v=_x429DcHEJs Press Release Brochure  Contacts: [email protected] Patrick J Sullivan (Accenture – Global Oracle Technology Lead), [email protected]

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• Oracle E-Business Suite is Helping to Save Lives at the National Marrow Donor Program

  - by Di Seghposs

  To improve the management of its life-saving operations, the National Marrow Donor Program recently modernized its financial and procurement operations by upgrading to Oracle E-Business Suite 12.1.   As the global leader in bone marrow and umbilical cord blood transplants, the NMDP manages a complex ecosystem of donor, patient, hospital, and biological data. “Maintaining accurate data and having an efficient matching process is essential, particularly as our global database of bone marrow patients grows and donor lists expand,” says Bruce Schmaltz, director of finance/controller. “We rely on the Oracle E-Business Suite to ensure our procurement and financial management processes meet the highest standards, enabling our growing non-profit to work swiftly and efficiently to help improve and save lives.” As the non-profit organization and its registry grew larger, NMDP needed a modern platform to store and integrate its financial information and complicated procurement process. It selected Oracle E-Business Suite for its ability to fit seamlessly into NMDP’s enterprise architecture. NMDP initially implemented Oracle E-Business Suite release 12 by leveraging Oracle Business Accelerators, which are rapid implementation tools and templates that help reduce implementation time and costs. With Oracle Financial Management and Oracle Procurement, NMDP has streamlined back-office processes and integrated its procure-to-pay business processes by leveraging industry leading accounts payable, accounts receivable, and general ledger modules. NMDP is currently rolling out Oracle Hyperion Performance Management applications and plans to implement Oracle Order Management and Oracle Advanced Pricing by the end of 2012. Read more details about NMDP’s modernization efforts.  For more updates on Oracle Financial Management Solutions, view our November 2012 Oracle Information InDepth Financial Management newsletter. Subscribe Now. 

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• The Oracle Retail Week Awards - in review

  - by user801960

  The Oracle Retail Week Awards 2012 were another great success, building on the legacy of previous award ceremonies. Over 1,600 of the UK's top retailers gathered at the Grosvenor House Hotel and many of Europe's top retail leaders attended the prestigious Oracle Retail VIP Reception in the Grosvenor House Hotel's Red Bar. Over the years the Oracle Retail Week Awards have become a rallying point for the morale of the retail industry, and each nominated retailer served as a demonstration that the industry is fighting fit. It was an honour to speak to so many figureheads of UK - and global - retail. All of us at Oracle Retail would like to congratulate both the winners and the nominees for the awards. Retail is a cornerstone of the economy and it was inspiring to see so many outstanding demonstrations of innovation and dedication in the entries. Winners 2012   The Market Force Customer Service Initiative of the Year Winner: Dixons Retail: Knowhow Highly Commended: Hughes Electrical: Digital Switchover     The Deloitte Employer of the Year Winner: Morrisons     Growing Retailer of the Year Winner: Hallett Retail - The Concessions People Highly Commended: Blue Inc     The TCC Marketing/Advertising Campaign of the Year Winner: Sainsbury's: Feed your Family for £50     The Brandbank Multichannel Retailer of the Year Winner: Debenhams Highly Commended: Halfords     The Ashton Partnership Product Innovation of the Year Winner: Argos: Chad Valley Highly Commended: Halfords: Private label bikes     The RR Donnelley Pure-play Online Retailer of the Year Winner: Wiggle     The Hitachi Consulting Responsible Retailer of the Year Winner: B&Q: One Planet Home     The CA Technologies Retail Technology Initiative of the Year Winner: Oasis: Argyll Street flagship launch with iPad PoS     The Premier Tax Free Speciality Retailer of the Year Winner: Holland & Barrett     Store Design of the Year Winner: Next Home and Garden, Shoreham, Sussex Highly Commended: Dixons Retail, Black concept store, Birmingham Bullring     Store Manager of the Year Winner: Ian Allcock, Homebase, Aylesford Highly Commended: Darren Parfitt, Boots UK, Melton Mowbray Health Centre     The Wates Retail Destination of the Year Winner: Westfield, Stratford     The AlixPartners Emerging Retail Leader of the Year Winner: Catriona Marshall, HobbyCraft, Chief Executive     The Wipro Retail International Retailer of the Year Winner: Apple     The Clarity Search Retail Leader of the Year Winner: Ian Cheshire, Chief Executive, Kingfisher     The Oracle Retailer of the Year Winner: Burberry     Outstanding Contribution to Retail Winner: Lord Harris of Peckham     Oracle Retail and "Your Experience Platform" Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes. This business systems architecture simultaneously: Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations. Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc; Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.   Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.  

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