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• Where can you find the Oracle Applications User Experience team in the next several months?

  - by mvaughan

  By Misha Vaughan, Applications User ExperienceNovember is one of my favorite times of year at Oracle. The blast of OpenWorld work is over, and it’s time to get down to business and start taking our messages and our work on the road out to the user groups. We’re in the middle of planning all of that right now, so we decided to provide a snapshot of where you can see us and hear about the Oracle Applications User Experience – whether it’s Fusion Applications, PeopleSoft, or what we’re planning for the next-generation of Oracle Applications.On the road with Apps UX...In December, you can find us at UKOUG 2012 in Birmingham, UK: UKOUG, UK Oracle User Group Conference 2012?December 3 – 5, 2012?ICC, Birmingham, UKIn March, we will be at Alliance 2013 in Indianapolis, and our fingers are crossed for OBUG Connect 2013 in Antwerp:? Alliance 2013March 17 - 20, 2013 ?Indianapolis, IndianaOBUG Benelux Connect 2013?March 26, 2013?Antwerp, Belgium?? In April, you will see us at COLLABORATE13 in Denver:? Collaborate13April 7 - April 11, 2013 ?Denver, Colorado?? And in June, we round out the kick-off to summer at OHUG 2013 in Dallas and Kscope13 in New Orleans:? OHUG 2013June 9 -13, 2013?Dallas, Texas ODTUG Kscope13?June 23-27, 2013 ?New Orleans, LA? The Labs & DemosAs always, a hallmark of our team is our mobile usability labs. If you haven’t seen them, they are a great way for customers and partners to get a peek at what Oracle is working on next, and a chance for you to provide your candid perspective. Based on the interest and enthusiasm from customers last year at Collaborate, we are adding more demo-stations to our user group presence in the year ahead. If you want to see some of the work we are doing first-hand but don’t have a lot of time, the demo stations are a great way to get a quick update on the latest wow-factor we are researching. I can promise that you will see whatever we think is new and interesting at the demo stations first. Oracle OpenWorld 2012 Apps UX DemostationFor Applications DevelopersMore and more, I get asked the question, “How do I build an application that looks like a Fusion?” My answer is Fusion Applications Design Patterns. You can find out more about how Fusion Applications developers can leverage ADF and the user experience best practices we developed for Fusion at sessions lead by Ultan O’Broin, Director of Global User Experience, in the year ahead. Ultan O'Broin, On Fusion Design Patterns Building mobile applications are also top of mind these days. If you want to understand how Oracle is approaching this strategy, check out our session on Mobile user experience design patterns with Mobile ADF.  In many cases, this will be presented by Lynn Rampoldi-Hnilo, Senior Manager of Mobile User Experiences, and in a few cases our ever-ready traveler Ultan O’Broin will be on deck. Lynn Rampoldi-Hnilo, on Mobile User Experience Design PatternsApplications User ExperiencesFusion Applications continues to evolve, and you will see the new face of Fusion Applications at our executive sessions in the year ahead, which are led by vice president Jeremy Ashley or a hand-picked presenter, such as one of our Fusion User Experience Advocates.  Edward Roske, CEO InterRel Consulting & Fusion User Experience AdvocateAs always, our strategy is to take our lessons learned and spread them across the Applications product lines. A great example is the enhancements coming in the PeopleSoft user experience, which you can hear about from Harris Kravatz, Senior Manager, PeopleSoft User Experience. Fusion Applications ExtensibilityWe can’t talk about Fusion Applications without talking about how to make it look like your business. If tailoring Fusion applications is a question in your mind, and it should be, you should hit one of these sessions. These sessions will be lead by our own Killian Evers, Senior Director, Tim Dubois, User Experience Architect, and some well-trained Fusion User Experience Advocates.Find out moreIf you want to stay on top of where and when we will be, you can always sign up for our newsletter or check out the events page of usableapps.

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• Get Pop Up Notifications for Your RSS Feeds with Feed Notifier

  - by DigitalGeekery

  Are you looking for a way to get updates from your favorite websites right to your desktop?  If so, you’ll want to check out Feed Notifier. This free Windows application runs in the system tray and delivers pop-up notifications to your desktop when your subscribed RSS feeds are updated. Download and install Feed Notifier. (Download link below) When you are finished installing, the Feed Notifier Preferences window will open. Click on the Add… button to add an RSS feed. Copy and paste the Feed URL into the text box and click Next. Choose your polling interval. This is how often your feed will be checked for new items. You can set your polling interval for days, hours, minutes, or even seconds. Click FInish. At your configured interval, Feed Notifier will check your feeds for new items. If new items are present, they will pop up above your system tray.  You’ll get an intro portion of the article. Simply Click the headline in the feed pop up… …to open the full article in your default browser. Setting Preferences Open the preferences of Feed Notifier, by going to Start > All Programs > Feed Notifier, or right clicking on the system tray icon and selecting Preferences. On the Pop-ups tab you can configure the duration in seconds that each article stays displayed on your screen. The default is five seconds. You can also change the size of the display, the theme, and the amount of content displayed.   The Options tab offers additional configurations like article caching and using a proxy server. Filter tab allows you to filter in or out certain content. To add a filter click Add…   … then type in the filter rule. You can even choose to apply it to only certain feeds. Click OK. Feed Notifier will display on the filters tab the number of times the filter is applied. Click OK when finished.   You can scroll though the articles by using the forward and back buttons at the lower left, or use the play / pause buttons to move though the articles in a slideshow-type fashion.   Feed Notifier is nice way to get your updated feeds directly to your desktop in a timely fashion. It’s supports all RSS and Atom feeds and features a clean look and feel with plenty of customizable options. Download Feed Notifier Similar Articles Productive Geek Tips Make Outlook Stop Using Internet Explorer’s RSS FeedsChange Default Feed Reader in FirefoxView Feedburner Subscriber Numbers Even if FeedCount is Not DisplayedSubscribe to RSS Feeds in Chrome with a Single ClickOrganize your RSS Feeds with FeedDemon TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Heaven & Hell Finder Icon Using TrueCrypt to Secure Your Data Quickly Schedule Meetings With NeedtoMeet Share Flickr Photos On Facebook Automatically Are You Blocked On Gtalk? Find out Discover Latest Android Apps On AppBrain

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• Some OBI EE Tricks and Tips in the Admin Tool By Gerry Langton

  - by hamsun

  How to set the log level from a Session variable Initialization block As we know it is normal to set the log level non-zero for a particular user when we wish to debug problems. However sometimes it is inconvenient to go into each user’s properties in the Admin tool and update the log level. So I am showing a method which allows the log level to be set for all users via a session initialization block. This is particularly useful for anyone wanting an alternative way to set the log level. The screen shots shown are using the OBIEE 11g SampleApp demo but are applicable to any environment. Open the appropriate rpd in on-line mode and navigate to Manage Variables. Select Session Initialization Blocks, right click in the white space and create a New Initialization Block. I called the Initialization block Set_Loglevel . Now click on ‘Edit Data Source’ to enter the SQL. Chose the ‘Use OBI EE Server’ option for the SQL. This means that the SQL provided must use tables which have been defined in the Physical layer of the RPD, and whilst there is no need to provide a connection pool you must work in On-Line mode. The SQL can access any of the RPD tables and is purely used to return a value of 2. The ‘Test’ button confirms that the SQL is valid. Next, click on the ‘Edit Data Target’ button to add the LOGLEVEL variable to the initialization block. Check the ‘Enable any user to set the value’ option so that this will work for any user. Click OK and the following message will display as LOGLEVEL is a system session variable: Click ‘Yes’. Click ‘OK’ to save the Initialization block. Then check in the On-LIne changes. To test that LOGLEVEL has been set, log in to OBIEE using an administrative login (e.g. weblogic) and reload server metadata, either from the Analysis editor or from Administration > Reload Files and Metadata link. Run a query then navigate to Administration > Manage Sessions and click ‘View Log’ for the query just issued (which should be approximately the last in the list). A log file should exist and with LOGLEVEL set to 2 should include both logical and physical sql. If more diagnostic information is required then set LOGLEVEL to a higher value. If logging is required only for a particular analysis then an alternative method can be used directly from the Analysis editor. Edit the analysis for which debugging is required and click on the Advanced tab. Scroll down to the Advanced SQL clauses section and enter the following in the Prefix box: SET VARIABLE LOGLEVEL = 2; Click the ‘Apply SQL’ button. The SET VARIABLE statement will now prefix the Analysis’s logical SQL. So that any time this analysis is run it will produce a log. You can find information about training for Oracle BI EE products here or in the OU Learning Paths. Please send me an email at [email protected] if you have any further questions. About the Author: Gerry Langton started at Siebel Systems in 1999 working as a technical instructor teaching both Siebel application development and also Siebel Analytics (which subsequently became Oracle BI EE). From 2006 Gerry has worked as Senior Principal Instructor within Oracle University specialising in Oracle BI EE, Oracle BI Publisher and Oracle Data Warehouse development for BI.

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• Tuning Red Gate: #1 of Many

  - by Grant Fritchey

  Everyone runs into performance issues at some point. Same thing goes for Red Gate software. Some of our internal systems were running into some serious bottlenecks. It just so happens that we have this nice little SQL Server monitoring tool. What if I were to, oh, I don't know, use the monitoring tool to identify the bottlenecks, figure out the causes and then apply a fix (where possible) and then start the whole thing all over again? Just a crazy thought. OK, I was asked to. This is my first time looking through these servers, so here's how I'd go about using SQL Monitor to get a quick health check, sort of like checking the vitals on a patient. First time opening up our internal SQL Monitor instance and I was greeted with this: Oh my. Maybe I need to get our internal guys to read my blog. Anyway, I know that there are two servers where most of the load is. I'll drill down on the first. I'm selecting the server, not the instance, by clicking on the server name. That opens up the Global Overview page for the server. The information here much more applicable to the "oh my gosh, I have a problem now" type of monitoring. But, looking at this, I am seeing something immediately. There are four(4) drives on the system. The C:\ has an average read time of 16.9ms, more than double the others. Is that a problem? Not sure, but it's something I'll look at. It's write time is higher too. I'll keep drilling down, first, to the unclosed alerts on the server. Now things get interesting. SQL Monitor has a number of different types of alerts, some related to error states, others to service status, and then some related to performance. Guess what I'm seeing a bunch of right here: Long running queries and long job durations. If you check the dates, they're all recent, within the last 24 hours. If they had just been old, uncleared alerts, I wouldn't be that concerned. But with all these, all performance related, and all in the last 24 hours, yeah, I'm concerned. At this point, I could just start responding to the Alerts. If I click on one of the the Long-running query alerts, I'll get all kinds of cool data that can help me determine why the query ran long. But, I'm not in a reactive mode here yet. I'm still gathering data, trying to understand how the server works. I have the information that we're generating a lot of performance alerts, let's sock that away for the moment. Instead, I'm going to back up and look at the Global Overview for the SQL Instance. It shows all the databases on the server and their status. Then it shows a number of basic metrics about the SQL Server instance, again for that "what's happening now" view or things. Then, down at the bottom, there is the Top 10 expensive queries list: This is great stuff. And no, not because I can see the top queries for the last 5 minutes, but because I can adjust that out 3 days. Now I can see where some serious pain is occurring over the last few days. Databases have been blocked out to protect the guilty. That's it for the moment. I have enough knowledge of what's going on in the system that I can start to try to figure out why the system is running slowly. But, I want to look a little more at some historical data, to understand better how this server is behaving. More next time.

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• Cutting-Edge Demos Coming to Collaborate12

  - by mvaughan

  Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:Calibri; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} By Kathy Miedema, Oracle Applications User Experience Are you building your Collaborate 2012 agenda? Leave room for a stop at the demogrounds while you’re in Las Vegas from April 22-26. In addition to several presentations on the Oracle user experience, the Applications User Experience (UX) team will be on the demo grounds with a new eye-tracking tool, as well as demos that showcase new user experience designs. Check out our cutting-edge technology, which we use to obtain feedback that helps improve the user experience of Oracle applications, and see what our next-generation designs are in the HCM and FIN user experiences.  Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:Calibri; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Photo by Martin Taylor – Oracle Applications User Experience An Apps UX team member demonstrates what happens during an eye-tracking test. The dots on the screen show were test participants were looking and how long they spent at each point in the page. The UX team will also be staffing an on-site lab at Collaborate. At on-site labs, conference participants can sign up to join customer feedback sessions on several different kinds of work flow designs, from HCM to FIN to CRM to mobile. The feedback UX team members collect helps inform and fine-tune the user experiences being designed for next-generation applications. At Collaborate12, for example, user experience designs around Help and organizational charts will be tested for usability. The Apps UX team brings on-site labs to many major user group conferences, including OpenWorld 2012 in October in San Francisco. Stay tuned to find out when our recruiters are ready to sign up participants, or leave a comment below to find out whether an on-site lab will be at your next conference. For information on the following presentations, which will be delivered by Apps UX team members, check the Usable Apps Events page. • The Fusion Applications User Experience: Transforming Work into Insight • Customizations Under the Covers – Making Fusion Applications Your Own • OAUG Fusion Middleware SIG (FMWSIG) • 18 Months with Fusion Applications – Stories From The Trenhes • PeopleTools Tips and Techniques

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• MaxTotalSizeInBytes - Blind spots in Usage file and Web Analytics Reports

  - by Gino Abraham

  Originally posted on: http://geekswithblogs.net/GinoAbraham/archive/2013/10/28/maxtotalsizeinbytes---blind-spots-in-usage-file-and-web-analytics.aspx http://blogs.msdn.com/b/sharepoint_strategery/archive/2012/04/16/usage-file-and-web-analytics-reports-with-blind-spots.aspx In my previous post (Troubleshooting SharePoint 2010 Web Analytics), I referenced a problem that can occur when exceeding the daily partition size for the LoggingDB, which generates the ULS message “[Partition] has exceeded the max bytes”. Below, I wanted to provide some additional info on this particular issue and help identify some options if this occurs. As an aside, this post only applies if you are missing portions of Usage data - think blind spots on intermittent days or user activity regularly sparse for the afternoon/evening. If this fits your scenario - read on. But if Usage logs are outright missing, go check out my Troubleshooting post first.  Background on the problem:The LoggingDB database has a default maximum size of ~6GB. However, SharePoint evenly splits this total size into fixed sized logical partitions – and the number of partitions is defined by the number of days to retain Usage data (by default 14 days). In this case, 14 partitions would be created to account for the 14 days of retention. If the retention were halved to 7 days, the LoggingDBwould be split into 7 corresponding partitions at twice the size. In other words, the partition size is generally defined as [max size for DB] / [number of retention days].Going back to the default scenario, the “max size” for the LoggingDB is 6200000000 bytes (~6GB) and the retention period is 14 days. Using our formula, this would be [~6GB] / [14 days], which equates to 444858368 bytes (~425MB) per partition per day. Again, if the retention were halved to 7 days (which halves the number of partitions), the resulting partition size becomes [~6GB] / [7 days], or ~850MB per partition.From my experience, when the partition size for any given day is exceeded, the usage logging for the remainder of the day is essentially thrown away because SharePoint won’t allow any more to be written to that day’s partition. The only clue that this is occurring (beyond truncated usage data) is an error such as the following that gets reported in the ULS:04/08/2012 09:30:04.78    OWSTIMER.EXE (0x1E24)    0x2C98    SharePoint Foundation    Health    i0m6     High    Table RequestUsage_Partition12 has 444858368 bytes that has exceeded the max bytes 444858368It’s also worth noting that the exact bytes reported (e.g. ‘444858368’ above) may slightly vary among farms. For example, you may instead see 445226812, 439123456, or something else in the ballpark. The exact number itself doesn't matter, but this error message intends to indicates that the reporting usage has exceeded the partition size for the given day.What it means:The error itself is easy to miss, which can lead to substantial gaps in the reporting data (your mileage may vary) if not identified. At this point, I can only advise to periodically check the ULS logs for this message. Down the road, I plan to explore if [Developing a Custom Health Rule] could be leveraged to identify the issue (If you've ever built Custom Health Rules, I'd be interested to hear about your experiences). Overcoming this issue also poses a challenge, with workaround options including:Lower the retentionBecause the partition size is generally defined as [max size] / [number of retention days], the first option is to lower the number of days to retain the data – the lower the retention, the lower the divisor and thus a bigger partition. For example, halving the retention from 14 to 7 days would halve the number of partitions, but double the partition size to ~850MB (e.g. [6200000000 bytes] / [7 days] = ~850GB partitions). Lowering it to 2 days would result in two ~3GB partitions… and so on.Recreate the LoggingDB with an increased sizeThe property MaxTotalSizeInBytes is exposed by OM code for the SPUsageDefinition object and can be updated with the example PowerShell snippet below. However, updating this value has no immediate impact because this size only applies when creating a LoggingDB. Therefore, you must create a newLoggingDB for the Usage Service Application. The gotcha: this effectively deletes all prior Usage databecause the Usage Service Application can only have a single LoggingDB.Here is an example snippet to update the "Page Requests" Usage Definition:$def=Get-SPUsageDefinition -Identity "page requests" $def.MaxTotalSizeInBytes=12400000000 $def.update()Create a new Logging database and attach to the Usage Service Application using the following command: Get-spusageapplication | Set-SPUsageApplication -DatabaseServer <dbServer> -DatabaseName <newDBname> Updated (5/10/2012): Once the new database has been created, you can confirm the setting has truly taken by running the following SQL Query (be sure to replace the database name in the following query with the name provided in the PowerShell above)SELECT * FROM [WSS_UsageApplication].[dbo].[Configuration] WITH (nolock) WHERE ConfigName LIKE 'Max Total Bytes - RequestUsage'

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• How to create Checkboxes that act like Radio buttons with Jquery

  - by hmloo

  I have a post here to show code examples for check/uncheck all checkbox with Jquery. This time I will implement another request that the user should only be able to check at most one of the checkboxes, it's behave like radio buttons. There are 2 cases. Case 1 shows function that has little difference with radio button. It allows the user to deselect checkbox. Case 2 is same as radio button. Case 1 <head id="Head1" runat="server"> <title></title> <script src="Scripts/jquery-1.4.1.min.js" type="text/javascript"></script> <style type="text/css"> .cbRowItem {display:block;} </style> <script type="text/javascript"> $(document).ready(function() { var $chk = $('input:checkbox .cbRowItem'); $chk.click(function() { $chk.not(this).removeAttr('checked'); }); }); </script> </head> <body> <form id="form1" runat="server"> <div style="display:block;"> <asp:CheckBox id="CheckBox1" runat="server" class="cbRowItem" Text = "CheckBox 1"/> <asp:CheckBox id="CheckBox2" runat="server" class="cbRowItem" Text = "CheckBox 2"/> <asp:CheckBox id="CheckBox3" runat="server" class="cbRowItem" Text = "CheckBox 3"/> <asp:CheckBox id="CheckBox4" runat="server" class="cbRowItem" Text = "CheckBox 4"/> </div> </form> </body> </html> Case 2 <head id="Head1" runat="server"> <title></title> <script src="Scripts/jquery-1.4.1.min.js" type="text/javascript"></script> <style type="text/css"> .cbRowItem {display:block;} </style> <script type="text/javascript"> $(document).ready(function() { var $chk = $('input:checkbox .cbRowItem'); $chk.click(function() { $chk.removeAttr('checked'); $(this).attr('checked', 'checked'); }); }); </script> </head> <body> <form id="form1" runat="server"> <div style="display:block;"> <asp:CheckBox id="CheckBox1" runat="server" class="cbRowItem" Text = "CheckBox 1"/> <asp:CheckBox id="CheckBox2" runat="server" class="cbRowItem" Text = "CheckBox 2"/> <asp:CheckBox id="CheckBox3" runat="server" class="cbRowItem" Text = "CheckBox 3"/> <asp:CheckBox id="CheckBox4" runat="server" class="cbRowItem" Text = "CheckBox 4"/> </div> </form> </body> </html>

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• SQL SERVER – Identifying Column Data Type of uniqueidentifier without Querying System Tables

  - by pinaldave

  I love interesting conversations with related to SQL Server. One of my friends Madhivanan always comes up with an interesting point of conversation. Here is one of the conversation between us. I am very confident this blog post will for sure enable you with some new knowledge. Madhi: How do I know if any table has a uniqueidentifier column used in it? Pinal:  I am sure you know that you can do it through some DMV or catalogue views. Madhi: I know that but how can we do that without using DMV or catalogue views? Pinal: Hm… what can I use? Madhi: You can use table name. Pinal: Easy, just say SELECT YourUniqueIdentCol FROM Table. Madhi: Hold on, the question seems to be not clear to you – you do know the name of the column. The matter of the fact, you do not know if the table has uniqueidentifier column. Only information you have is table name. Pinal: Madhi, this seems like you are changing the question when I am close to answer. Madhi: Well, are you clear now? Let me say it again – How do I know if any table has a uniqueidentifier column and what is its value without using any DMV or System Catalogues? Only information you know is table name and you are allowed to return any kind of error if table does not have uniqueidentifier column. Pinal: Do you know the answer? Madhi: Yes. I just wanted to test your knowledge about SQL. Pinal: I will have to think. Let me accept I do not know it right away. Can you share the answer please? Madhi: I won! Here it goes! Pinal: When I have friends like you – who needs enemies? Madhi: (laughter which did not stop for a minute). CREATE TABLE t ( GuidCol UNIQUEIDENTIFIER DEFAULT newsequentialid() ROWGUIDCOL, data VARCHAR(60) ) INSERT INTO t (data) SELECT 'test' INSERT INTO t (data) SELECT 'test1' SELECT $rowguid FROM t DROP TABLE t This is indeed very interesting to me. Please note that this is not the optimal way and there will be many other ways to retrieve uniqueidentifier name and value. What I learned from this was if I am in a rush to check if the table has uniqueidentifier and I do not know the name of the same, I can use SELECT TOP (1) $rowguid and quickly know the name of the column. I can later use the same columnname in my query. Madhi did teach me this new trick. Did you know this? What are other ways to get the check uniqueidentifier column existence in a database? Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Puzzle, SQL Query, SQL Server, SQL Server Management Studio, SQL Tips and Tricks, T SQL, Technology

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• Big Data – Operational Databases Supporting Big Data – Columnar, Graph and Spatial Database – Day 14 of 21

  - by Pinal Dave

  In yesterday’s blog post we learned the importance of the Key-Value Pair Databases and Document Databases in the Big Data Story. In this article we will understand the role of Columnar, Graph and Spatial Database supporting Big Data Story. Now we will see a few of the examples of the operational databases. Relational Databases (The day before yesterday’s post) NoSQL Databases (The day before yesterday’s post) Key-Value Pair Databases (Yesterday’s post) Document Databases (Yesterday’s post) Columnar Databases (Tomorrow’s post) Graph Databases (Today’s post) Spatial Databases (Today’s post) Columnar Databases  Relational Database is a row store database or a row oriented database. Columnar databases are column oriented or column store databases. As we discussed earlier in Big Data we have different kinds of data and we need to store different kinds of data in the database. When we have columnar database it is very easy to do so as we can just add a new column to the columnar database. HBase is one of the most popular columnar databases. It uses Hadoop file system and MapReduce for its core data storage. However, remember this is not a good solution for every application. This is particularly good for the database where there is high volume incremental data is gathered and processed. Graph Databases For a highly interconnected data it is suitable to use Graph Database. This database has node relationship structure. Nodes and relationships contain a Key Value Pair where data is stored. The major advantage of this database is that it supports faster navigation among various relationships. For example, Facebook uses a graph database to list and demonstrate various relationships between users. Neo4J is one of the most popular open source graph database. One of the major dis-advantage of the Graph Database is that it is not possible to self-reference (self joins in the RDBMS terms) and there might be real world scenarios where this might be required and graph database does not support it. Spatial Databases  We all use Foursquare, Google+ as well Facebook Check-ins for location aware check-ins. All the location aware applications figure out the position of the phone with the help of Global Positioning System (GPS). Think about it, so many different users at different location in the world and checking-in all together. Additionally, the applications now feature reach and users are demanding more and more information from them, for example like movies, coffee shop or places see. They are all running with the help of Spatial Databases. Spatial data are standardize by the Open Geospatial Consortium known as OGC. Spatial data helps answering many interesting questions like “Distance between two locations, area of interesting places etc.” When we think of it, it is very clear that handing spatial data and returning meaningful result is one big task when there are millions of users moving dynamically from one place to another place & requesting various spatial information. PostGIS/OpenGIS suite is very popular spatial database. It runs as a layer implementation on the RDBMS PostgreSQL. This makes it totally unique as it offers best from both the worlds. Courtesy: mushroom network Tomorrow In tomorrow’s blog post we will discuss about very important components of the Big Data Ecosystem – Hive. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• Modernizr Rocks HTML5

  - by Laila

  HTML5 is a moving target.  At the moment, we don't know what will be in future versions.  In most circumstances, this really matters to the developer. When you're using Adobe Air, you can be reasonably sure what works, what is there, and what isn't, since you have a version of the browser built-in. With Metro, you can assume that you're going to be using at least IE 10.   If, however,  you are using HTML5 in a web application, then you are going to rely heavily on Feature Detection.  Feature-Detection is a collection of techniques that tell you, via JavaScript, whether the current browser has this feature natively implemented or not Feature Detection isn't just there for the esoteric stuff such as  Geo-location,  progress bars,  <canvas> support,  the new <input> types, Audio, Video, web workers or storage, but is required even for semantic markup, since old browsers make a pigs ear out of rendering this.  Feature detection can't rely just on reading the browser version and inferring from that what works. Instead, you must use JavaScript to check that an HTML5 feature is there before using it.  The problem with relying on the user-agent is that it takes a lot of historical data  to work out what version does what, and, anyway, the user-agent can be, and sometimes is, spoofed. The open-source library Modernizr  is just about the most essential  JavaScript library for anyone using HTML5, because it provides APIs to test for most of the CSS3 and HTML5 features before you use them, and is intelligent enough to alter semantic markup into 'legacy' 'markup  using shims  on page-load  for old browsers. It also allows you to check what video Codecs are installed for playing video. It also provides media queries  and conditional resource-loading (formerly YepNope.js.).  Generally, Modernizr gives you the choice of what you do about browsers that don't support the feature that you want. Often, the best choice is graceful degradation, but the resource-loading feature allows you to dynamically load JavaScript Shims to replace the standard API for missing or defective HTML5 functionality, called 'PolyFills'.  As the Modernizr site says 'Yes, not only can you use HTML5 today, but you can use it in the past, too!' The evolutionary progress of HTML5  requires a more defensive style of JavaScript programming where the programmer adopts a mindset of fearing the worst ( IE 6)  rather than assuming the best, whilst exploiting as many of the new HTML features as possible for the requirements of the site or HTML application.  Why would anyone want the distraction of developing their own techniques to do this when  Modernizr exists to do this for you? Laila

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• Indentify Codecs & Technical Information About Video Files

  - by DigitalGeekery

  Have you ever wanted to play an audio or video file but didn’t have the proper codec installed? Today we’ll show how to determine codecs, along with a host of other technical details about your media files with MediaInfo. Installation Download and install MediaInfo. You can find the download link at the bottom of the page. Note: When installing MediaInfo there is a recommended software bundle which you can opt out of by selecting Do not install option. Each recommended software choice may be different, like in this example it offers Spyware Terminator. The cool thing though is they use Open Candy which opts you out of the install. Just double check to make sure you’re not installing extra crapware. Using MediaInfo The first time you run MediaInfo it will display the Preferences window. There are various option such as language, output format, and whether or not you want MediaInfo to check for new versions. Click OK. Select a file or folder to analyze by clicking on the File or Folder icons on the left of the application window or by selecting File > Open from the menu. You can also drag and drop a file directly onto the application. MediaInfo will display details of your media file. In Basic view, you’ll see basic information. Notice in the example below the video and audio codecs, along with file size, running time of the media file, and even the application used to create the video file (Writing application).    You can switch to some of the other views by selecting View from the Menu and choosing form the dropdown list.   Sheet View will present the information a bit more clearly. You can see in the example below that the video and audio codec are listing in clearly identified columns. (AVC is often more commonly referred to H.264.)   Tree View is perhaps the most detailed. You can see from the example below the codec used for this AVI file is XviD.   Scrolling down even further you’ll see additional information like video and audio bit rates, frame rate, aspect ratio, and more.   In Basic View (and also in Sheet view) you can click to find a player for your file. In this instance with an MP4 file, it took me to the download page for Quicktime. This is by no means the only media player for this file, but if you are stuck for how to play a media file, this will forward you to a solution that works. You can do the same thing with Video codec. Click Go to the web site of this video codec to find a download.   MediaInfo is a simple but powerful tool that can be used to discover the details of a media file, or just to find a compatible codec. It works with most any video file type and is available for Windows, Mac, and Linux. Some Mac and Linux versions, however, are currently command line only. Download MediaInfo Similar Articles Productive Geek Tips How to Convert Videos to 3GP for Mobile PhonesFix for VLC Skipping and Lagging Playing High-Def Video FilesUsing VLC Player Under VistaUse Your Mac Mini as a Media Server Part 2How to Play .OGM Video Files in Windows Vista TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 2010 World Cup Schedule Boot Snooze – Reboot and then Standby or Hibernate Customize Everything Related to Dates, Times, Currency and Measurement in Windows 7 Google Earth replacement Icon (Icons we like) Build Great Charts in Excel with Chart Advisor tinysong gives a shortened URL for you to post on Twitter (or anywhere)

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• User Produtivity Kit - Powerful Packages (Part 1)

  - by [email protected]

  User Productivity Kit provides the ability to create a variety of content types including robust topics on system process and web pages with formatted text and graphics. There are times when you want to enhance content with media types not naively created by User Productivity Kit, media types such as video, custom animations, forms, and more. One method of doing this is to maintain these media files on a web server - separate from the User Productivity Kit player content and link to the files using absolute URLs such as http://myserver/overview.html. While this will get you going, you won't benefit from the content management capabilities of the UPK Developer. Features such as check-in / check-out, history, document properties, folder permissions and more are not available to this external content. Further, if you ever need to move that content to a server with a different name or domain, you'd need to update all your links. UPK version 3.1 introduced a new document type - the package. A package is a group of folders and files that you manage in the Developer library as a single document. These package documents work in the same manner as any other document in the library and you can use all of the collaborative content development features you see with other document types. Packages can be used for anything from single Word documents, PDF files, and graphics to more intricate sets of inter-related files commonly seen with HTML files and their graphics, style sheets, and JavaScript files. The structure of the files and folders within a package will always be preserved so this means that any relative links between files in the package will work. For example, an HTML file containing an image tag with a relative link to a graphic elsewhere in the same package will continue to function properly both when viewed in the Developer and when published to outputs such as the UPK Player. Once you start to use packages, you'll soon discover that there is a lot of existing content that can be re-purposed by placing it into UPK packages. Packages are easily created by selecting File...New...Package. Files can be added in a number of ways including the "Add Files" button, copy & paste from Windows Explorer, and drag & drop. To use one of the files in the package, just create a link to the file in the package you want to target. This is supported throughout the Developer in places such as section & topic concepts, frame links and hyperlinks in web pages. A little more challenging is determining how to structure packages in your library. As I mentioned earlier, a package can contain anything from a single file to dozens of files and folders. So what should you do? You could create a package for each file. You could create one package for all your files. But which one is right? Well, there's not a right and wrong answer to this question. There are advantages and disadvantages to each. The right decision will be influenced by the package files themselves, the structure of the content in the library, the size and working style of the development team, how content is shared between different outlines and more. The first consideration can be assessed the quickest. If the content to be placed in the package is composed of multiple files and those files reference each other, they should be in the same package. There are loads of examples of this type of content. HTML files with graphics and style sheets, HTML files with embedded Flash movies, and Word documents saved as HTML are all examples where the content is composed of multiple files and the files reference each other in some way. Content like this should always be placed in a singe package such that these relative links between the files are preserved and play properly in the UPK Player. In upcoming posts, I'll explain additional considerations.

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• June is going to be a busy month!

  - by Monica Kumar

  Who says things slow down in summer? Well, maybe for school kids, but certainly not for Oracle's Virtualization team! June is turning out to be one of the busiest months for us. We are going to be participating in a number of industry events. If you happen to be at any of these, please stop by the Oracle booth and our session/s. Let's go through a run down of these events. 1. 13th Annual Call Center Week June 4-8 Ceasar's Palace, Las Vegas  Event website You're now wondering...why are we at this call center show. It's really simple, Oracle's Desktop Virtualization solutions offer the best way for call center to reliably and securely access enterprise apps using a variety of endpoint devices such as an iPad or a Sun Ray Client. Provisioning new employees becomes a breeze. We'll be jointly showcasing our solution with Oracle's CRM team. Come check us out.  2. Gartner Infrastructure & Management, Florida June 5-7 Orlando, FL  Event website Oracle is a Premier sponsor of the Gartner IOM Summit this June 5 – 7, 2012 in Orlando, FL.  Attendees will have the opportunity to meet with Oracle experts in a variety of sessions, including demonstrations during the showcase receptions. 3. Cloud Expo East Check out our website for details of our participation. Stop by at booth 511 to talk to our Cloud, Virtualization and Big Data experts. In addition, we're delivering a number of sessions at Cloud Expo. The one I want to highlight is the following: Session: Borderless Applications in the Cloud with Oracle VM and Oracle Virtual Assembly Builder Abstract: As virtualization adoption progresses beyond server consolidation, this is also transforming how enterprise applications are deployed and managed in an agile environment. The traditional method of business-critical application deployment where administrators have to contend with an array of unrelated tools, custom scripts to deploy and manage applications, OS and VM instances into a fast changing cloud computing environment can no longer scale effectively to achieve response time and desired efficiency. Oracle VM and Oracle Virtual Assembly Builder allow applications, associated components, deployment metadata, management policies and best practices to be encapsulated into ready-to-run VMs for rapid, repeatable deployment and ease of management. Join us in this Cloud Expo session to see how Oracle VM and Oracle Virtual Assembly Builder allow you to deploy complex multi-tier applications in minutes and enables you to easily onboard existing applications to cloud environments.  Get your free Cloud Expo pass now!  We're offering complimentary VIP Gold Passes. Go to https://www.blueskyz.com/v3/Login.aspx?ClientID=19&EventID=56&sg=177, click “Continue” if you are a New User or log-in if you have already created an account. Once there, you can view the Agenda or Register for Cloud Expo. To register - fill out the basic business card questions and then enter oracleVIPgold in the Priority Code field to change the price from $2,000 to $0. 4. CiscoLive 2012  June 10-14 San Diego, CA Event website Our Oracle VM and Oracle Linux experts will talk about joint collaboration with Cisco on UCS. We'll also highlight customer use cases. 5. Gartner Infrastructure & Operations Management Summit, EMEA Dates: June 11-12 Frankfurt, Germany Event website Meet experts from our Virtualization and Linux team in EMEA. Stop by our booth and find out what's new in Oracle VM Server for x86 and Oracle Linux. June is going to be busy.

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• Custom Templates: Using user exits

  - by Anthony Shorten

  One of the features of Oracle Utilities Application Framework V4.1 is the ability to use templates and user exits to extend the base configuration files. The configuration files used by the product are based upon a set of templates shipped with the product. When the configureEnv utility asks for configuration settings they are stored in a configuration file ENVIRON.INI which outlines the environment settings. These settings are then used by the initialSetup utility to populate the various configuration files used by the product using templates located in the templates directory of the installation. Now, whilst the majority of the installations at any site are non-production and the templates provided are generally adequate for that need, there are circumstances where extension of templates are needed to take advantage of more advanced facilities (such as advanced security and environment settings). The issue then becomes that if you alter the configuration files manually (directly or indirectly) then you may lose all your custom settings the next time you run initialSetup. To counter this we allow customers to either override templates with their own template or we now provide user exits in the templates to add fragments of configuration unique to that part of the configuration file. The latter means that the base template is still used but additions are included to provide the extensions. The provision of custom templates is supported but as soon as you use a custom template you are then responsible for reflecting any changes we put in the base template over time. Not a big task but annoying if you have to do it for multiple copies of the product. I prefer to use user exits as they seem to represent the least effort solution. The way to find the user exits available is to either read the Server Administration Guide that comes with your product or look at individual templates and look for the lines: #ouaf_user_exit <user exit name> Where <user exit name> is the name of the user exit. User exits are not always present but are in places that we feel are the most likely to be changed. If a user exit does not exist the you can always use a custom template instead. Now lets show an example. By default, the product generates a config.xml file to be used with Oracle WebLogic. This configuration file has the basic setting contained in it to manage the product. If you want to take advantage of the Oracle WebLogic advanced settings, you can use the console to make those changes and it will be reflected in the config.xml automatically. To retain those changes across invocations of initialSetup, you need to alter the template that generates the config.xml or use user exits. The technique is this. Make the change in the console and when you save the change, WebLogic will reflect it in the config.xml for you. Compare the old version and new version of the config.xml and determine what to add and then find the user exit to put it in by examining the base template. For example, by default, the console is not automatically deployed (it is deployed on demand) in the base config.xml. To make the console deploy, you can add the following line to the templates/CM_config.xml.win.exit_3.include file (for windows) or templates/CM_config.xml.exit_3.include file (for linux/unix): <internal-apps-deploy-on-demand-enabled>false</internal-apps-deploy-on-demand-enabled> Now run initialSetup to reflect the change and if you check the splapp/config/config.xml file you will see the change applied for you. Now how did I know which include file? I check the template for config.xml and found there was an user exit at the right place. I prefixed my include filename with "CM_" to denote it as a custom user exit. This will tell the upgrade tools to leave that file alone whenever you decide to upgrade (or even apply fixes). User exits can be powerful and allow customizations to be added for advanced configuration. You will see products using Oracle Utilities Application Framework use this exits themselves (usually prefixed with the product code). You are also taking advantage of them.

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• Node.js Lockstep Multiplayer Architecture

  - by Wakaka

  Background I'm using the lockstep model for a multiplayer Node.js/Socket.IO game in a client-server architecture. User input (mouse or keypress) is parsed into commands like 'attack' and 'move' on the client, which are sent to the server and scheduled to be executed on a certain tick. This is in contrast to sending state data to clients, which I don't wish to use due to bandwidth issues. Each tick, the server will send the list of commands on that tick (possibly empty) to each client. The server and all clients will then process the commands and simulate that tick in exactly the same way. With Node.js this is actually quite simple due to possibility of code sharing between server and client. I'll just put the deterministic simulator in the /shared folder which can be run by both server and client. The server simulation is required so that there is an authoritative version of the simulation which clients cannot alter. Problem Now, the game has many entity classes, like Unit, Item, Tree etc. Entities are created in the simulator. However, for each class, it has some methods that are shared and some that are client-specific. For instance, the Unit class has addHp method which is shared. It also has methods like getSprite (gets the image of the entity), isVisible (checks if unit can be seen by the client), onDeathInClient (does a bunch of stuff when it dies only on the client like adding announcements) and isMyUnit (quick function to check if the client owns the unit). Up till now, I have been piling all the client functions into the shared Unit class, and adding a this.game.isServer() check when necessary. For instance, when the unit dies, it will call if (!this.game.isServer()) { this.onDeathInClient(); }. This approach has worked pretty fine so far, in terms of functionality. But as the codebase grew bigger, this style of coding seems a little strange. Firstly, the client code is clearly not shared, and yet is placed under the /shared folder. Secondly, client-specific variables for each entity are also instantiated on the server entity (like unit.sprite) and can run into problems when the server cannot instantiate the variable (it doesn't have Image class like on browsers). So my question is, is there a better way to organize the client code, or is this a common way of doing things for lockstep multiplayer games? I can think of a possible workaround, but it does have its own problems. Possible workaround (with problems) I could use Javascript mixins that are only added when in a browser. Thus, in the /shared/unit.js file in the /shared folder, I would have this code at the end: if (typeof exports !== 'undefined') module.exports = Unit; else mixin(Unit, LocalUnit); Then I would have /client/localunit.js store an object LocalUnit of client-side methods for Unit. Now, I already have a publish-subscribe system in place for events in the simulator. To remove the this.game.isServer() checks, I could publish entity-specific events whenever I want the client to do something. For instance, I would do this.publish('Death') in /shared/unit.js and do this.subscribe('Death', this.onDeathInClient) in /client/localunit.js. But this would make the simulator's event listeners list on the server and the client different. Now if I want to clear all subscribed events only from the shared simulator, I can't. Of course, it is possible to create two event subscription systems - one client-specific and one shared - but now the publish() method would have to do if (!this.game.isServer()) { this.publishOnClient(event); }. All in all, the workaround off the top of my head seems pretty complicated for something as simple as separating the client and shared code. Thus, I wonder if there is an established and simpler method for better code organization, hopefully specific to Node.js games.

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• 13 Lösungen für eine höhere Sicherheit in einer Oracle Datenbank (Best Practices)

  - by C.Muetzlitz

  Externe Einflüsse wie Gesetze fordern die IT auf, (unsere) Daten zu schützen. Doch wie prüft man die eingestellte Sicherheit einer Oracle Datenbank überhaupt? Ist die geforderte Sicherheit ausreichend umgesetzt und zwar im Idealfall entsprechend dem notwendigen Schutzbedarf? Wann haben Sie eigentlich die Sicherheit Ihrer Oracle Datenbank das letzte Mal überprüft? Und noch besser gefragt, kennen Sie die Bedrohungen und die davon abgeleiteten Risiken? Alles Fragen deren Antworten ein verantwortlicher Anwendungsbesitzer sofort parat haben sollte oder sehen Sie das anders? Wie kann man sich am besten vor Bedrohungen schützen? Die einzige richtige Antwort auf diese Frage ist, durch Informationen und daraus abgeleitetes Wissen. Nun umfassen Informationen und das darin versteckte Wissen wahrscheinlich sehr viele Quellen. D.h. es wird immer schwieriger sich das richtige Wissen anzueignen und dieses Wissen für den Schutz von Daten und Datenbanken anzuwenden.Betrachtet man die Oracle Datenbank, dann empfehle ich zwei wesentliche Bereiche, die man tun muss bzw. wissen sollte. Die Best Practices Lösungen kennen, die man implementieren sollte und teilweise muss, um gute Sicherheit zu garantieren.Ich nenne diesen Bereich „13 Lösungen für eine höhere Sicherheit in einer Oracle Datenbank (Best Practices)“ Wie sieht der wirkliche Sicherheitszustand einer Oracle Datenbank aus.Diesen Bereich nenne ich „Check Oracle DB Security“ In diesem Beitrag möchte ich Sie nun in die Grundlagen einer guten Oracle Datenbank Sicherheit einführen und Sie befähigen, den Sicherheitszustand Ihrer Datenbank selber bestimmen zu können. 13 Lösungen für eine höhere Sicherheit in einer Oracle Datenbank (Best Practices)“  Password-Management aktiveren:Seien Sie sich bewusst, dass schwache Passwords eine hohe Bedrohung bedeuten. Aktivieren Sie ein vernünftiges Password Management Kennen Sie den Funktionsumfang Ihrer aktuellen Datenbank Version, auch die Funktionen, die nicht mehr unterstützt werden.Der "New Feature und Upgrade Guide" sollte eine Pflichtlektüre werden. Implementieren Sie eine passende Mindestsicherheit.Oracle liefert hier viele Vorgaben. Haben Sie das Rollen- und Account Management im GriffHier geht es um eine kontrollierte Privilegien-Vergabe (Least Privileg), eine Zwecktrennung im Account Management und eine andauernde Überprüfung des Rollenmanagements und Zugriffskonzepts Sicheres Datenbank Link Konzept implementierenGerade im Bereich der Datenintegration werden wiederholt DB Links in der Datenbank konfiguriert. Diese Links eröffnen u.U. unkontrollierte Zugriffe auf entfernte Datenbanken. Tracken Sie den Zugriff und setzen Sie ein sicheres DB Link Konzept um. Oracle liefert hier die entsprechenden Vorgaben. Definieren Sie Schutz-Policies für Ihre Anwendungen.Hierunter fällt z.B. ein richtiges Anwendungs-Owner und Anwendungs-User Setup Implementieren Sie den notwendigen Datenschutz für wichtige DatenKennen Sie die Daten, die geschützt werden müssen und schützen Sie diese angemessen. Kontrollieren Sie den Ressourcenverbrauch in Ihrer Datenbank Implementieren Sie eine sinnvolle Zwecktrennung in der DatenbankAuch bei der Datenbank ist es sinnvoll eine Zwecktrennung zu implementieren. Schalten Sie eine sinnvolle und gesetzeskonforme Protokollierung ein.Gesetze erfordern das und Oracle gibt eine Mindestprotokollierung vor. Implementieren Sie Prozesse, die den guten Zustand der Datenbank erhalten Führen Sie regelmäßige Health- Checks durchOracle liefert z.B. mit dem Enterprise Manager eine vollständige Library. Definieren Sie ein funktionierendes Patch-ManagementKennen Sie die Critical Patch Updates und handeln Sie falls notwendig. Check Oracle DB Security oder wer den Sicherheitszustand nicht kennt, wird auch keine Maßnahmen ergreifen Den Sicherheitszustand einer Oracle Datenbank zu überprüfen, ist sehr wichtig. Hierfür kann man verschiedene Anwendungen nutzen, die im Markt erhältlich sind. Eine gute Entscheidung wäre z.B. den Oracle Enterprise Manager (Cloud Control) mit dem Lifecycle Management zu nutzen, der periodisch den Sicherheitszustand für Sie ermittelt. Eine manuelle Überprüfung ist auch möglich, erfordert aber tiefes Wissen. Doch auch trotz der hohen Wissensanforderung ist ein Verstehen, wie man eine Oracle Datenbank manuell auf Sicherheit überprüft, wichtig. Vertrauen Sie nicht mehr auf Vermutungen, sondern nehmen Sie die Sicherheit Ihrer Datenbank ernst und lernen Sie den realen Zustand Ihrer Datenbank kennen. Wissen über reale Zustände und Wissen über geeignete Konzepte schützen. Erst dann können Sie entscheiden, welche Maßnahmen tatsächlich notwendig sind. Weiterführende Informationen: Oracle Online Dokumentation für die Datenbank Verschiedene Artikel in der Knowledge Base vom Oracle Support Das neue Buch „Oracle Security in der Praxis. Vollständige Sicherheitsüberprüfung Ihrer Oracle Datenbank“.

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• Graphical driver 13.10 ATI RV630

  - by Michael Cephalus

  I started updating the distro from 13.04 to 13.10. Then I got my hands on a Radeon HD 2600. I installed the RV630 compatible Catalystdriver from the official webpage. Then xserver crashed everytime I opened a browser or vlc fx. I took notice that there was no driver listed in configuration underneath. michael@statubtunu:~$ lshw -c video WARNING: you should run this program as super-user. *-display UNCLAIMED description: VGA compatible controller product: RV630 PRO [Radeon HD 2600 PRO] vendor: Advanced Micro Devices, Inc. [AMD/ATI] physical id: 0 bus info: pci@0000:01:00.0 version: 00 width: 64 bits clock: 33MHz capabilities: vga_controller bus_master cap_list configuration: latency=0 resources: memory:d0000000-dfffffff memory:e0500000-e050ffff ioport:1000(size=256) memory:e0000000-e001ffff i installed additional drivers from jockey and the ubuntu softwarecenter ati-driver. though that only made it to crash xserver completely and when i type: michael@statubtunu:~$ sudo startx X.Org X Server 1.14.3 Release Date: 2013-09-12 X Protocol Version 11, Revision 0 Build Operating System: Linux 3.2.0-37-generic i686 Ubuntu Current Operating System: Linux statubtunu 3.11.0-13-generic #20-Ubuntu SMP Wed Oct 23 17:26:33 UTC 2013 i686 Kernel command line: BOOT_IMAGE=/boot/vmlinuz-3.11.0-13-generic root=UUID=8fb2e395-0ea2-4f45-ac66-225696b7ce2c ro quiet splash vt.handoff=7 Build Date: 15 October 2013 09:23:29AM xorg-server 2:1.14.3-3ubuntu2 (For technical support please see http://www.ubuntu.com/support) Current version of pixman: 0.30.2 Before reporting problems, check http://wiki.x.org to make sure that you have the latest version. Markers: (--) probed, (**) from config file, (==) default setting, (++) from command line, (!!) notice, (II) informational, (WW) warning, (EE) error, (NI) not implemented, (??) unknown. (==) Log file: "/var/log/Xorg.0.log", Time: Tue Nov 12 18:50:02 2013 (==) Using system config directory "/usr/share/X11/xorg.conf.d" Initializing built-in extension Generic Event Extension Initializing built-in extension SHAPE Initializing built-in extension MIT-SHM Initializing built-in extension XInputExtension Initializing built-in extension XTEST Initializing built-in extension BIG-REQUESTS Initializing built-in extension SYNC Initializing built-in extension XKEYBOARD Initializing built-in extension XC-MISC Initializing built-in extension SECURITY Initializing built-in extension XINERAMA Initializing built-in extension XFIXES Initializing built-in extension RENDER Initializing built-in extension RANDR Initializing built-in extension COMPOSITE Initializing built-in extension DAMAGE Initializing built-in extension MIT-SCREEN-SAVER Initializing built-in extension DOUBLE-BUFFER Initializing built-in extension RECORD Initializing built-in extension DPMS Initializing built-in extension X-Resource Initializing built-in extension XVideo Initializing built-in extension XVideo-MotionCompensation Initializing built-in extension SELinux Initializing built-in extension XFree86-VidModeExtension Initializing built-in extension XFree86-DGA Initializing built-in extension XFree86-DRI Initializing built-in extension DRI2 Loading extension GLX ERROR: could not insert 'fglrx': No such device (II) [KMS] drm report modesetting isn't supported. (EE) (EE) Backtrace: (EE) 0: /usr/bin/X (xorg_backtrace+0x49) [0xb77780b9] (EE) 1: /usr/bin/X (0xb75d8000+0x1a3e24) [0xb777be24] (EE) 2: (vdso) (__kernel_rt_sigreturn+0x0) [0xb75b540c] (EE) 3: /usr/bin/X (xf86findOption+0x2a) [0xb7681daa] (EE) 4: /usr/bin/X (xf86findOptionValue+0x23) [0xb7681f43] (EE) 5: /usr/bin/X (0xb75d8000+0x7ebfd) [0xb7656bfd] (EE) 6: /usr/bin/X (xf86ProcessOptions+0x37) [0xb7657507] (EE) 7: /usr/lib/xorg/modules/libvbe.so (vbeDoEDID+0xe7) [0xb5eb8647] (EE) 8: /usr/lib/xorg/modules/drivers/vesa_drv.so (0xb5ee7000+0x287c) [0xb5ee987c] (EE) 9: /usr/bin/X (InitOutput+0xb23) [0xb7659c33] (EE) 10: /usr/bin/X (0xb75d8000+0x2a30b) [0xb760230b] (EE) 11: /lib/i386-linux-gnu/libc.so.6 (__libc_start_main+0xf5) [0xb71ba905] (EE) 12: /usr/bin/X (0xb75d8000+0x2a908) [0xb7602908] (EE) (EE) Segmentation fault at address 0x5 (EE) Fatal server error: (EE) Caught signal 11 (Segmentation fault). Server aborting (EE) (EE) Please consult the The X.Org Foundation support at for help. (EE) Please also check the log file at "/var/log/Xorg.0.log" for additional information. (EE) (EE) Server terminated with error (1). Closing log file. This is what comes, but no GUI. Is there any way to deal with this?

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• Automating custom software installation in a zone

  - by mgerdts

  In Solaris 11, the internals of zone installation are quite different than they were in Solaris 10.  This difference allows the administrator far greater control of what software is installed in a zone.  The rules in Solaris 10 are simple and inflexible: if it is installed in the global zone and is not specifically excluded by package metadata from being installed in a zone, it is installed in the zone.  In Solaris 11, the rules are still simple, but are much more flexible:  the packages you tell it to install and the packages on which they depend will be installed. So, where does the default list of packages come from?  From the AI (auto installer) manifest, of course.  The default AI manifest is /usr/share/auto_install/manifest/zone_default.xml.  Within that file you will find:             <software_data action="install">                 <name>pkg:/group/system/solaris-small-server</name>             </software_data> So, the default installation will install pkg:/group/system/solaris-small-server.  Cool.  What is that?  You can figure out what is in the package by looking for it in the repository with your web browser (click the manifest link), or use pkg(1).  In this case, it is a group package (pkg:/group/), so we know that it just has a bunch of dependencies to name the packages that really wants installed. $ pkg contents -t depend -o fmri -s fmri -r solaris-small-server FMRI compress/bzip2 compress/gzip compress/p7zip ... terminal/luit terminal/resize text/doctools text/doctools/ja text/less text/spelling-utilities web/wget If you would like to see the entire manifest from the command line, use pkg contents -r -m solaris-small-server. Let's suppose that you want to install a zone that also has mercurial and a full-fledged installation of vim rather than just the minimal vim-core that is part of solaris-small-server.  That's pretty easy. First, copy the default AI manifest somewhere where you will edit it and make it writable. # cp /usr/share/auto_install/manifest/zone_default.xml ~/myzone-ai.xml # chmod 644 ~/myzone-ai.xml Next, edit the file, changing the software_data section as follows:             <software_data action="install">                 <name>pkg:/group/system/solaris-small-server</name>                 <name>pkg:/developer/versioning/mercurial</name>                <name>pkg:/editor/vim</name>             </software_data> To figure out  the names of the packages, either search the repository using your browser, or use a command like pkg search hg. Now we are all ready to install the zone.  If it has not yet been configured, that must be done as well. # zonecfg -z myzone 'create; set zonepath=/zones/myzone' # zoneadm -z myzone install -m ~/myzone-ai.xml A ZFS file system has been created for this zone. Progress being logged to /var/log/zones/zoneadm.20111113T004303Z.myzone.install Image: Preparing at /zones/myzone/root. Install Log: /system/volatile/install.15496/install_log AI Manifest: /tmp/manifest.xml.XfaWpE SC Profile: /usr/share/auto_install/sc_profiles/enable_sci.xml Zonename: myzone Installation: Starting ... Creating IPS image Installing packages from: solaris origin: http://localhost:1008/solaris/54453f3545de891d4daa841ddb3c844fe8804f55/ DOWNLOAD PKGS FILES XFER (MB) Completed 169/169 34047/34047 185.6/185.6 PHASE ACTIONS Install Phase 46498/46498 PHASE ITEMS Package State Update Phase 169/169 Image State Update Phase 2/2 Installation: Succeeded Note: Man pages can be obtained by installing pkg:/system/manual done. Done: Installation completed in 531.813 seconds. Next Steps: Boot the zone, then log into the zone console (zlogin -C) to complete the configuration process. Log saved in non-global zone as /zones/myzone/root/var/log/zones/zoneadm.20111113T004303Z.myzone.install Now, for a few things that I've seen people trip over: Ignore that bit about man pages - it's wrong.  Man pages are already installed so long as the right facet is set properly.  And that's a topic for another blog entry. If you boot the zone then just use zlogin myzone, you will see that services you care about haven't started and that svc:/milestone/config:default is starting.  That is because you have not yet logged into the console with zlogin -C myzone. If the zone has been booted for more than a very short while when you first connect to the zone console, it will seem like the console is hung.  That's not really the case - hit ^L (control-L) to refresh the sysconfig(1M) screen that is prompting you for information.

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• Information on upgrading Kinect Applications to MS SDK Beta 2.

  - by mbcrump

  Introduction Microsoft recently released the Kinect for Windows SDK Beta 2. It contains many enhancements and fixes that can be found here. The only problem with it is that a lot of current demo applications no longer function properly. Today, I’m going to walk you through a typical scenario of upgrading a Kinect application built with Beta 1 to Beta 2. Note: This tutorial covers WPF, but you can use the same techniques for WinForms. 1) Fix the references Let’s start with a fairly popular Kinect demo called Kinect User Interface Demo. This project uses the beta 1 version of Microsoft.Research.Kinect.dll and version 1.0.0.0 of Coding4Fun’s Kinect library. After you download the source code and extract the zip you will see the following references in Visual Studio 2010: Pay attention to the following references as these are the .dlls that you will have to update: Coding4Fun.Kinect.Wpf Microsoft.Research.Kinect If you click on Coding4Fun.Kinect.Wpf file you will see the following version information (v1.0.0.0): This needs to be upgraded to the Coding4Fun Kinect library built against Beta 2. So head over to http://c4fkinect.codeplex.com/ and hit download and you will have the following files. Go ahead and hit the delete key on your keyboard to remove the Coding4Fun.Kinect.Wpf.dll file from your project. Select “Add Reference” and navigate out to the folder where you extracted the files and select Coding4Fun.Kinect.Wpf.dll. If you click on the Coding4Fun.Kinect.Wpf.dll file and check properties it should be listed at 1.1.0.0: Fix Microsoft.Research.Kinect.dll The official SDK Beta 2 released a new .dll that you will need to reference in your application. Go ahead and select Microsoft.Research.Kinect.dll in your application and hit the Delete key on your keyboard. Go ahead and select Add Reference again and select Microsoft.Research.Kinect.dll from the .NET tab. Double check and make sure the version number is 1.0.0.45 as shown below. References fixed – Runtime needs to be updated. So we have fixed the references in a typical Kinect application that uses Microsoft’s SDK and C4F Kinect libraries. Now, we will need to update the runtime. All Beta 1 Kinect applications will instantiate the Runtime with the following code: Can you see that it is now marked with [Depreciated]? That means we need to update it before Microsoft decides to remove it from future versions of the SDK. We can fix this very easily by replacing this code: readonly Runtime _runtime = new Runtime(); with Microsoft.Research.Kinect.Nui.Runtime _nui; and adding similar code to our Loaded event as shown below public MainWindow() { InitializeComponent(); Loaded += new RoutedEventHandler(MainWindow_Loaded); } void MainWindow_Loaded(object sender, RoutedEventArgs e) { if (Runtime.Kinects.Count == 0) { txtInfo.Text = "Missing Kinect"; } else { _nui = Runtime.Kinects[0]; _nui.Initialize(RuntimeOptions.UseColor); // Video Frame Ready Event can happen now!!! //_nui.VideoFrameReady += new EventHandler<ImageFrameReadyEventArgs>(_nui_VideoFrameReady); _nui.VideoStream.Open(ImageStreamType.Video, 2, ImageResolution.Resolution640x480, ImageType.Color); } } In this sample, I am testing to see if a Kinect is detected and if it is then I initialize the runtime with my first Kinect by using the Runtime.Kinects[0]. You can also specify other Kinect devices here. The rest of the code is standard code that you simply modify however you wish (ie Skeletal, Depth, etc) depending on what type of video feed you want. Conclusion As you can see it really wasn’t that painful to upgrade your project to Beta 2. I would recommend that you go ahead and upgrade to Beta 2 as future versions of the SDK will use these methods.  Thanks for reading. Subscribe to my feed

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• Fixing some Visual Studio RC install issues

  - by terje

  The Visual Studio RC has shown some install issues in some cases, particularly for those who upgrades from VS 11 Beta.  I have listed the fixes known now below, and will update if there are more issues.  Note that a repair will not fix the issue, and a Windows restore and subsequent reinstall may not fix it either.  The system seems to remember too much. That was the case for me, at least.  The fixes below however, cures these issues. 1. The Team Explorer Build node doesn’t work You get an error saying System.TypeLoadException like this: To solve this do as follows: 1. Open a command prompt as administrator 2. Go to your program files directory for VS 2012 and down to  the extension folder like:   C:\Program Files (x86)\Microsoft Visual Studio 11.0\Common7\IDE\CommonExtensions\Microsoft\TeamFoundation\Team Explorer 3. Run “gacutil –if Microsoft.TeamFoundation.Build.Controls.dll     2. The SQL Editor gives loading error When you start up VS 2012 RC you get a loading error message.  The same happens if you try to go from the menu to  SQL/Transact-SQL Editor/New Query.    To solve this do as follows: 1. Open Control Panel/Programs and Features 2. Locate the “Microsoft SQL Server 2012 Data-Tier App Framework     (Note , you might find up to 4 such instances) The ones with version numbers ending in 55 is from the SQL 2012 RC, the ones ending in 60 is from the SQL 2012 RTM.  There are two of each, one for x32 and one for x64.  Which is which no one knows. 3. Right click each of them, and select Repair. (It would be nice if someone with this issue tries only the latest RTM ones, and see if that clears the error, and comment back to this post. I am out of non-functioning VS’s )   3.  Errors referring to some extension You get errors referring to some extension that can’t be loaded, or can’t be found.  Check the activity log (see below), and verify there.  If you see yellow collision warnings there, the fix here should solve those too. To solve these:    1. Open a Visual Studio 2012 command prompt 2.  Run:   devenv /resetsettings     How to check for errors using the log Do as follows to get to the activity log for Visual studio 2012 RC 1. Open a Visual Studio 2012 command prompt 2. Run:   devenv /log This starts up Visual Studio.  3. Go to %appdata%/Microsoft\VisualStudio\11.0 4. Double click the file named ActivityLog.xml.  It will start up in your browser, and be formatted using the xslt in the same directory. 5.  Look for items marked in red.  Example for Issue 1 :

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• Handling "related" work within a single agile work item

  - by Tesserex

  I'm on a project team of 4 devs, myself included. We've been having a long discussion on how to handle extra work that comes up in the course of a single work item. This extra work is usually things that are slightly related to the task, but not always necessary to accomplish the goal of the item (that may be an opinion). Examples include but are not limited to: refactoring of the code changed by the work item refactoring code neighboring the code changed by the item re-architecting the larger code area around the ticket. For example if an item has you changing a single function, you realize the entire class now could be redone to better accommodate this change. improving the UI on a form you just modified When this extra work is small we don't mind. The problem is when this extra work causes a substantial extension of the item beyond the original feature point estimation. Sometimes a 5 point item will actually take 13 points of time. In one case we had a 13 point item that in retrospect could have been 80 points or more. There are two options going around in our discussion for how to handle this. We can accept the extra work in the same work item, and write it off as a mis-estimation. Arguments for this have included: We plan for "padding" at the end of the sprint to account for this sort of thing. Always leave the code in better shape than you found it. Don't check in half-assed work. If we leave refactoring for later, it's hard to schedule and may never get done. You are in the best mental "context" to handle this work now, since you're waist deep in the code already. Better to get it out of the way now and be more efficient than to lose that context when you come back later. We draw a line for the current work item, and say that the extra work goes into a separate ticket. Arguments include: Having a separate ticket allows for a new estimation, so we aren't lying to ourselves about how many points things really are, or having to admit that all of our estimations are terrible. The sprint "padding" is meant for unexpected technical challenges that are direct barriers to completing the ticket requirements. It is not intended for side items that are just "nice-to-haves". If you want to schedule refactoring, just put it at the top of the backlog. There is no way for us to properly account for this stuff in an estimation, since it seems somewhat arbitrary when it comes up. A code reviewer might say "those UI controls (which you actually didn't modify in this work item) are a bit confusing, can you fix that too?" which is like an hour, but they might say "Well if this control now inherits from the same base class as the others, why don't you move all of this (hundreds of lines of) code into the base and rewire all this stuff, the cascading changes, etc.?" And that takes a week. It "contaminates the crime scene" by adding unrelated work into the ticket, making our original feature point estimates meaningless. In some cases, the extra work postpones a check-in, causing blocking between devs. Some of us are now saying that we should decide some cut off, like if the additional stuff is less than 2 FP, it goes in the same ticket, if it's more, make it a new ticket. Since we're only a few months into using Agile, what's the opinion of all the more seasoned Agile veterans around here on how to handle this?

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• Find Rules and Defaults using the PowerShell for SQL Server 2008 Provider

  - by BuckWoody

  I ran into an issue the other day where I couldn't set up some features in SQL Server 2008 because they ddon't support the use of Rules or Defaults. Let me explain a little more about that. In older versions of SQL Server, you could decalre a "Rule" or "Default" just like you do with a Table Constraint today. You would then "bind" these rules or defaults to the tables you wanted them to apply to. Sure, there are advantages and disadvantages to this approach, but it certainly isn't standard Data Definition Language (DDL), so they are deprecated and many features don't work with them any more. Honestly, it's been so long since I've seen them in use I had forgotten to even check for them. My suspicion is that this was a new database created with an older script. Nevertheless, the feature failed when it ran into one. Immediately I thought that I had better build some logic into my process to try and catch those - but how? Lots of choices here, but since I was using PowerShell to do the rest of the work, I thought I would investigate how easy it would be just to do it there. And using the SQL Server 2008 provider, this could not be simpler. I won't show all of the scrupt here, because I was testing for these as a condition and then bailing out of the script and sending a notification, but all it is using is the DIR command! Here's an example on my "UNIVAC" computer for the "pubs" database: Find Rules using PowerShell: dir SQLSERVER:\SQL\UNIVAC\DEFAULT\Databases\pubs\Rulesdir SQLSERVER:\SQL\UNIVAC\DEFAULT\Databases\pubs\Defaults And this one will look in all databases:  #All Databases:dir SQLSERVER:\SQL\UNIVAC\DEFAULT\Databases | select-object -property Name, Rules, Defaults Awesome. Love me some PowerShell. Script Disclaimer, for people who need to be told this sort of thing: Never trust any script, including those that you find here, until you understand exactly what it does and how it will act on your systems. Always check the script on a test system or Virtual Machine, not a production system. Yes, there are always multiple ways to do things, and this script may not work in every situation, for everything. It’s just a script, people. All scripts on this site are performed by a professional stunt driver on a closed course. Your mileage may vary. Void where prohibited. Offer good for a limited time only. Keep out of reach of small children. Do not operate heavy machinery while using this script. If you experience blurry vision, indigestion or diarrhea during the operation of this script, see a physician immediately.       Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• 11.10 desktop alerts (volume change and terminal bell) stopped working but all other audio still works

  - by FlabbergastedPickle

  All, My sound works just fine in 11.10 64-bit install on HP dm1-4050 Sandy Bridge notebook (e.g. audio works in Banshee, flash, games, browser, Thunderbird email notification, etc.), but the core desktop notifications (e.g. pressing a tab in a terminal where there is more than one option should trigger a terminal bell, or changing volume using volume keys should be accompanied with the supporting "quack" that the volume app makes) do not work. I've intentionally disabled login sound as explained here on ask ubuntu but even enabling it back makes no difference. These notifications did work before just fine and I am not sure when did the actually stop working but it must've been fairly recently. Only things I did were trying to install some ppa edge xorg drivers for my intel card (a separate issue) but also reverted them all with ppa-purge once I discovered they did not improve anything. Other thing I did was check volume settings with alsamixer and did alsactl store for the soundcard after I did some experimenting with volume settings for PCM (on my laptop PCM at 100% crackles so I had to lower it and make pulseaudio ignore its setting as per ask ubuntu's page). That said, neither of these should have any bearing on the said notifications since the volume is up and they clearly work everywhere else but the core desktop events. The system ready drum sound when Ubuntu boots and user reaches the login screen also does not work. The guest login behaves exactly same as mine. Audio works (including the login sound since I've not disabled it for the guest account), but no quacks when changing the volume or terminal bell sounds... I've tried copying ubuntu sounds to /usr/share/sounds/ as suggested on ask ubuntu and that did not work. I also tried using dconf-editor to check sound theme settings and tried both freedesktop (which is what it was set to) and ubuntu, as suggested on ask ubuntu. This did not work either. I tried purging the ~/.pulse folder and the /tmp/*pulse* entries, rebooting and restarting pulseaudio with -D flag. While audio came back on and behaved just fine in all aspects (e.g. one can adjust volume levels, play music, games, in-browser sound stuff, and other app alerts) except for the system ready drum sound (at the login screen), and any system event (terminal bell and volume change quack sound). It is interesting that the quack sound works inside system settings-sound when adjusting levels there, but it does not when volume is changed via top bar's volume settings... I do recall that at one point yesterday when I was restarting pulseaudio the quacks that accompany volume change did start working but I have no idea what caused that. This was also when I first realized those alerts were not working. After rebooting it was again gone. I did compile my own 3.0.14-rt31 kernel a little while ago as instructed on one of the wiki's for the 11.10 rt kernel. Everything works as before except for the said sound alerts. I am not sure if this began happening since I started using the rt kernel though and yesterday's momentary ability to hear those quacks while changing the volume make me believe that the kernel is not one responsible for this problem. One more thing I can think of is that I used alsoft-conf tool to configure buffering on the OpenAL (due to TA Spring's choppy audio) and changed in there default audio device to ALSA. I also tried reverting it to Pulseaudio as the only allowed output but the bottom part of the Backend tab always reverts to ALSA even when I select Pulseaudio. The pulseaudio does remain as the only active choice on top. This, however, once again does not make any sense in terms of preventing desktop audio alerts when everything else including OpenAL games plays sound just fine... So, there you have it, as verbose as I could make it :-). I tried all I could find on this issue and had no luck so far... Any ideas?

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• what is the best way to use loops to detect events while the main loop is running?

  - by yao jiang

  I am making an "game" that has pathfinding using pygame. I am using Astar algo. I have a main loop which draws the whole map. In the loop I check for events. If user press "enter" or "space", random start and end are selected, then animation starts and it will try to get from start to end. My draw function is stupid as hell right now, it works as expected but I feel that I am doing it wrong. It'll draw everything to the end of the animation. I am also detecting events in there as well. What is a better way of implementing the draw function such that it will draw one "step" at a time while checking for events? animating = False; while loop: check events: if not animating: # space or enter press will choose random start/end coords if enter_pressed or space_pressed: start, end = choose_coords route = find_route(start, end) draw(start, end, grid, route) else: # left click == generate an event to block the path # right click == user can choose a new destination if left_mouse_click: gen_event() reroute() elif right_mouse_click: new_end = new_end() new_start = current_pos() route = find_route(new_start, new_end) draw(new_start, new_end, grid, route) # draw out the grid def draw(start, end, grid, route_coord): # draw the end coords color = red; pick_image(screen, color, width*end[1],height*end[0]); pygame.display.flip(); # then draw the rest of the route for i in range(len(route_coord)): # pausing because we want animation time.sleep(speed); # get the x/y coords x,y = route_coord[i]; event_on = False; if grid[x][y] == 2: color = green; elif grid[x][y] == 3: color = blue; for event in pygame.event.get(): if event.type == pygame.MOUSEBUTTONDOWN: if event.button == 3: print "destination change detected, rerouting"; # get mouse position, px coords pos = pygame.mouse.get_pos(); # get grid coord c = pos[0] // width; r = pos[1] // height; grid[r][c] = 4; end = [r, c]; elif event.button == 1: print "user generated event"; pos = pygame.mouse.get_pos(); # get grid coord c = pos[0] // width; r = pos[1] // height; # mark it as a block for now grid[r][c] = 1; event_on = True; if check_events([x,y]) or event_on: # there is an event # mark it as a block for now grid[y][x] = 1; pick_image(screen, event_x, width*y, height*x); pygame.display.flip(); # then find a new route new_start = route_coord[i-1]; marked_grid, route_coord = find_route(new_start, end, grid); draw(new_start, end, grid, route_coord); return; # just end draw here so it wont throw the "index out of range" error elif grid[x][y] == 4: color = red; pick_image(screen, color, width*y, height*x); pygame.display.flip(); # clear route coord list, otherwise itll just add more unwanted coords route_coord_list[:] = [];

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• Know Your Service Request Status

  - by Get Proactive Customer Adoption Team

  Untitled Document To monitor a Service Request or not to monitor a Service Request... That should never be the question Monitoring the Service Requests you create is an essential part of the process to resolve your issue when you work with a Support Engineer. If you monitor your Service Request, you know at all times where it is in the process, or to be more specific, you know at all times what action the Support Engineer has taken on your request and what the next step is. When you think about it, it is rather simple... Oracle Support is working the issue, Oracle Development is working the issue, or you are. When you check on the status, you may find that the Support Engineer has a question for you or the engineer is waiting for more information to resolve the issue. If you monitor the Service Request, and respond quickly, the process keeps moving, and you’ll get your answer more quickly. Monitoring a Service Request is easy. All you need to do is check the status codes that the Support Engineer or the system assigns to your Service Request. These status codes are not static. You will see that during the life of your Service request, it will go through a variety of status codes. The best advice I can offer you when you monitor your Service Request is to watch the codes. If the status is not changing, or if you are not getting responses back within the agreed timeframes, you should review the action plan the Support Engineer has outlined or talk about a new action plan. Here are the most common status codes: Work in Progress indicates that your Support Engineer is researching and working the issue. Development Working means that you have a code related issue and Oracle Support has submitted a bug to Development. Please pay a particular attention to the following statuses; they indicate that the Support Engineer is waiting for a response from you: Customer Working usually means that your Support Engineer needs you to collect additional information, needs you to try something or to apply a patch, or has more questions for you. Solution Offered indicates that the Support Engineer has identified the problem and has provided you with a solution. Auto-Close or Close Initiated are statuses you don’t want to see. Monitoring your Service Request helps prevent your issues from reaching these statuses. They usually indicate that the Support Engineer did not receive the requested information or action from you. This is important. If you fail to respond, the Support Engineer will attempt to contact you three times over a two-week period. If these attempts are unsuccessful, he or she will initiate the Auto-Close process. At the end of this additional two-week period, if you have not updated the Service Request, your Service Request is considered abandoned and the Support Engineer will assign a Customer Abandoned status. A Support Engineer doesn’t like to see this status, since he or she has been working to solve your issue, but we know our customers dislike it even more, since it means their issue is not moving forward. You can avoid delays in resolving your issue by monitoring your Service Request and acting quickly when you see the status change. Respond to the request from the engineer to answer questions, collect information, or to try the offered solution. Then the Support Engineer can continue working the issue and the Service Request keeps moving forward towards resolution. Keep in mind that if you take an extended period of time to respond to a request or to provide the information requested, the Support Engineer cannot take the next step. You may inadvertently send an implicit message about the problem’s urgency that may not match the Service Request priority, and your need for an answer. Help us help you. We want to get you the answer as quickly as possible so you can stay focused on your company’s objectives. Now, back to our initial question. To monitor Service Requests or not to monitor Service Requests? I think the answer is clear: yes, monitor your Service Request to resolve the issue as quickly as possible.

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