Is it reasonable to insist on reproducing every defect before diagnosing and fixing it?
- by amphibient
I work for a software product company. We have large enterprise customers who implement our product and we provide support to them. For example, if there is a defect, we provide patches, etc. In other words, It is a fairly typical setup.
Recently, a ticket was issued and assigned to me regarding an exception that a customer found in a log file and…