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  • Should a server "be lenient" in what it accepts and "discard faulty input silently"?

    - by romkyns
    I was under the impression that by now everyone agrees this maxim was a mistake. But I recently saw this answer which has a "be lenient" comment upvoted 137 times (as of today). In my opinion, the leniency in what browsers accept was the direct cause of the utter mess that HTML and some other web standards were a few years ago, and have only recently begun to properly crystallize out of that mess. The way I see it, being lenient in what you accept will lead to this. The second part of the maxim is "discard faulty input silently, without returning an error message unless this is required by the specification", and this feels borderline offensive. Any programmer who has banged their head on the wall when something fails silently will know what I mean. So, am I completely wrong about this? Should my program be lenient in what it accepts and swallow errors silently? Or am I mis-interpreting what this is supposed to mean? The original question said "program", and I take everyone's point about that. It can make sense for programs to be lenient. What I really meant, however, is APIs: interfaces exposed to other programs, rather than people. HTTP is an example. The protocol is an interface that only other programs use. People never directly provide the dates that go into headers like "If-Modified-Since". So, the question is: should the server implementing a standard be lenient and allow dates in several other formats, in addition to the one that's actually required by the standard? I believe the "be lenient" is supposed to apply to this situation, rather than human interfaces. If the server is lenient, it might seem like an overall improvement, but I think in practice it only leads to client implementations that end up relying on the leniency and thus failing to work with another server that's lenient in slightly different ways. So, should a server exposing some API be lenient or is that a very bad idea? Now onto lenient handling of user input. Consider YouTrack (a bug tracking software). It uses a language for text entry that is reminiscent of Markdown. Except that it's "lenient". For example, writing - foo - bar - baz is not a documented way of creating a bulleted list, and yet it worked. Consequently, it ended up being used a lot throughout our internal bugtracker. Next version comes out, and this lenient feature starts working slightly differently, breaking a bunch of lists that (mis)used this (non)feature. The documented way to create bulleted lists still works, of course. So, should my software be lenient in what user inputs it accepts?

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  • Where I missed boot.properties.?

    - by Dyade, Shailesh M
    Today one of my customer was trying to start the WebLogic Server ( Production Instance) , though he was trying to start the server in a standard way, but it was failing due to below error :   ####<Oct 22, 2012 12:14:43 PM BST> <Warning> <Security> <BanifB1> <> <main> <> <> <> <1350904483998> <BEA-090066> <Problem handling boot identity. The following exception was generated: weblogic.security.internal.encryption.EncryptionServiceException: weblogic.security.internal.encryption.EncryptionServiceException: [Security:090219]Error decrypting Secret Key java.security.ProviderException: setSeed() failed> And it started failing into below causes. ####<Oct 22, 2012 12:16:45 PM BST> <Critical> <WebLogicServer> <BanifB1> <AdminServer> <main> <<WLS Kernel>> <> <> <1350904605837> <BEA-000386> <Server subsystem failed. Reason: java.lang.AssertionError: java.lang.reflect.InvocationTargetException java.lang.AssertionError: java.lang.reflect.InvocationTargetException weblogic.security.internal.encryption.EncryptionServiceException: weblogic.security.internal.encryption.EncryptionServiceException: [Security:090219]Error decrypting Secret Key java.security.ProviderException: setSeed() failed weblogic.security.internal.encryption.EncryptionServiceException: [Security:090219]Error decrypting Secret Key java.security.ProviderException: setSeed() failed at weblogic.security.internal.encryption.JSafeSecretKeyEncryptor.decryptSecretKey(JSafeSecretKeyEncryptor.java:121) Customer was facing this issue without any changes in the system, it was stable suddenly started seeing this issue last night. When we checked, customer was manually entering the username and password, config.xml had the entries encrypted However when verified, customer had the boot.properties at the Servers/AdminServer/security folder and DomainName/security didn't have this file. Adding boot.properies fixed the issue. Regards Shailesh Dyade 

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  • Java JRE 1.6.0_37 Certified with Oracle E-Business Suite

    - by Steven Chan (Oracle Development)
    My apologies: this certification announcement got lost in the OpenWorld maelstorm.  Better late than never. The section below entitled, "All JRE 1.6 releases are certified with EBS upon release" should obviate the need for these announcements, but I know that people have gotten used to seeing these certifications referenced explicitly.  The latest Java Runtime Environment 1.6.0_37 (a.k.a. JRE 6u37-b06) is now certified with Oracle E-Business Suite Release 11i and 12 desktop clients.   What's new in Java 1.6.0_37?See the 1.6.0_37 Update Release Notes for details about what has changed in this release.  This release is available for download from the usual Sun channels and through the 'Java Automatic Update' mechanism. 32-bit and 64-bit versions certified This certification includes both the 32-bit and 64-bit JRE versions. 32-bit JREs are certified on: Windows XP Service Pack 3 (SP3) Windows Vista Service Pack 1 (SP1) and Service Pack 2 (SP2) Windows 7 and Windows 7 Service Pack 1 (SP1) 64-bit JREs are certified only on 64-bit versions of Windows 7 and Windows 7 Service Pack 1 (SP1). Worried about the 'mismanaged session cookie' issue? No need to worry -- it's fixed.  To recap: JRE releases 1.6.0_18 through 1.6.0_22 had issues with mismanaging session cookies that affected some users in some circumstances. The fix for those issues was first included in JRE 1.6.0_23. These fixes will carry forward and continue to be fixed in all future JRE releases.  In other words, if you wish to avoid the mismanaged session cookie issue, you should apply any release after JRE 1.6.0_22.All JRE 1.6 releases are certified with EBS upon release Our standard policy is that all E-Business Suite customers can apply all JRE updates to end-user desktops from JRE 1.6.0_03 and later updates on the 1.6 codeline.  We test all new JRE 1.6 releases in parallel with the JRE development process, so all new JRE 1.6 releases are considered certified with the E-Business Suite on the same day that they're released by our Java team.  You do not need to wait for a certification announcement before applying new JRE 1.6 releases to your EBS users' desktops. Important For important guidance about the impact of the JRE Auto Update feature on JRE 1.6 desktops, see: Planning Bulletin for JRE 7: What EBS Customers Can Do Today References Recommended Browsers for Oracle Applications 11i (Metalink Note 285218.1) Upgrading Sun JRE (Native Plug-in) with Oracle Applications 11i for Windows Clients (Metalink Note 290807.1) Recommended Browsers for Oracle Applications 12 (MetaLink Note 389422.1) Upgrading JRE Plugin with Oracle Applications R12 (MetaLink Note 393931.1) Related Articles Mismanaged Session Cookie Issue Fixed for EBS in JRE 1.6.0_23 Roundup: Oracle JInitiator 1.3 Desupported for EBS Customers in July 2009

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  • eSTEP Newsletter for October 2013 now available

    - by uwes
    Dear Partners,We would like to let you know that the October'13 issue of our Newsletter is now available.The issue contains information on the following topics: Oracle Open World Summary Oracle Cloud: Oracle Engineered Systems Oracle Database and Middleware Oracle Applications and Software as a Service Oracle Industries Oracle Partners and the "Internet of Things" JavaOne News MySQL News Corporate News Create Your HR Strategic Vision at Oracle HCM World Oracle Database Protection Redefined A Preview: Oracle Database Backup Logging Recovery Appliance Oracle closed Tekelec acquisition Congratulations to ORACLE TEAM USA! Tech sectionARC M6 Oracle's SPARC M6 Oracle SuperCluster M6-32 - Oracle’s Most Scalable Engineered System Oracle Multitenant on SPARC Servers and Oracle Solaris Oracle Database 12c Enterprise Edition: Plug into the Cloud Oracle In-Memory Database Cache Oracle Virtual Compute Appliance New Benchmark-Results published (Sept. 2013) Video Interview: Elasticity, the Biggest Challenge Facing Data Centers Today Tech blog Announcing New Sun Storage 2500-M2 Drives SPARC Product Line Update ZFS RAID Calculator v6 What ships with ODA X3-2? Tech Article: Oracle Multitenant on SPARC Servers and Oracle Solaris New release of Sun Rack II capacity calculator available Announcing: Oracle Solaris Cluster Product Bulletin, September 2013 Learning & events Planned TechCasts Quarterly Partner Update Live Webcast: Simplify and Accelerate Oracle Database deployment with Oracle VM Templates Join us for OTN's Virtual Developer Day - Harnessing the Power of Oracle WebLogic and Oracle Coherence.Learn from OOW 2013 what is going on in Virtualization How to Implementing Early Arriving Facts in ODI, Part I and Part II: Proof of Concept Overview Multi-Factor Authentication in Oracle WebLogic Using multi-factor authentication to protect web applications deployed on Oracle WebLogic. If Virtualization Is Free, It Can't Be Any Good—Right? Looking beyond System/HW SOA and User Interfaces Overcoming the challenges to developing user interfaces in a service oriented References Vodafone Romania Improves Business Agility and Customer Satisfaction, with 10x Faster Business Intelligence Delivery and 12x Faster Processing Emirates Integrated Telecommunications Captures 47% Market Share in a Competitive Market, Thanks to 24/7 Availability Home Credit and Finance Bank Accelerates Getting New Banking Products to Market Extra A Conversation with Java Champion Johan VosYou can find the Newsletter on our portal under eSTEP News ---> Latest Newsletter. You will need to provide your email address and the pin below to get access. Link to the portal is shown below.URL: http://launch.oracle.com/PIN: eSTEP_2011Previous published Newsletters can be found under the Archived Newsletters section and more useful information under the Events, Download and Links tab. Feel free to explore and any feedback is appreciated to help us improve the service and information we deliver.Thanks and best regards,Partner HW Enablement EMEA

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  • AVIO Academy - ADF w/Oracle BPM

    - by BPMWarrior
    Oracle Platinum Partner AVIO Consulting is excited to announce the launch of the industry’s first ADF with Oracle BPM developer training program.  This training program is for any prospects or customers that could benefit from a better understanding of Oracle ADF and Oracle BPM.    Visit the AVIO Academy website for an in-depth description of the new ADF with Oracle BPM Workshop .     What it is: ·         Industry’s first ADF with Oracle BPM training program ·         3-day workshop showcasing application development using ADF with Oracle BPM Suite   Training Purpose: Teaches developers how to use Oracle Application Development Framework (ADF) with the Oracle Business Process Management (BPM) Suite.  The workshop is the only one of its kind on the market today.  During the course, students gain a better understanding of Oracle ADF, and the nuances of making it work with Oracle BPM.   Course Overview This course in AVIO’s BPM series, consists of 11 hands-on lessons designed specifically for developers.   It provides a comprehensive overview of ADF and Oracle BPM concepts, and step-by-step easy to follow instructions for creating and integrating ADF user interfaces with Oracle BPM processes.  Students leave the workshop with the working versions of the projects they build for their future reference.  Rather than just frantically clicking through the lessons, concepts are thoroughly explained and demonstrated.  Students leave understanding the best practices AVIO established during years of developing ADF solutions for Oracle BPM and SOA.   AVIO Academy This new workshop is offered through AVIO Academy, the only program with curriculum specifically developed for the most recent version of the Oracle BPM Suite. The academy specializes in hands-on role based training that uses an organization’s own processes for a more practical learning experience.   Visit the AVIO Academy website for an in-depth description of the new ADF with Oracle BPM Workshop. If you have any questions please contact Brandon Dean at [email protected]

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  • Managing Joomla via Android

    Surprisingly, it was only today that I actually looked for possible solutions to write more content for my blog. Since quite some time I'm using my Samsung Galaxy Tab 10.1 for all kind of social media activities like Google+, FB, etc. but also for my casual mail during the evening hours. And yes, I feel a little bit guilty about missing the chance to use my tablet to write some content here... OK, only a little bit. ;-) These are not the droids you are looking for But those lazy times are over! While searching the Play Store with the expression 'joomla' I got three interesting hits: - Joomla Admin Mobile! - Joooid - Joomla! Security Checklist After reading the reviews I installed the two later apps. Joomla! Security Checklist The author clearly outlines here that the app is primarily for his personal purpose to have safety checklist at hand at anytime. I guess that any reader of this article has an Android based smartphone or tablet, so that simple app should be part of your toolbox when using Joomla! for your websites. Joooid plugin & app Although I was looking for an app that could work with the default XML RPC interface of Joomla I have to admit that this combination of an enhanced Web service suits me better, mainly due to performance reason. The official website has not only the downloads for Joomla versions 1.5 - 2.5 but also very good and easy to follow step-by-step instructions to prepare your server for the Android app. It will take you less than 5 minutes to get it up and running. For safety reasons, I recommend that you should configure your Web server to have an additional authentication layer on the plugins folder. The smartphone app has the ability to run against HTTP authentication. Personally, I like the look and feel of the app. It is a little bit different compared to the web UI but still easy to use. In fact, this article is the first one written in the Joooid app. At the moment, I only miss the ability to have list tags. Quick and easy Writing full-fledged articles with images, a couple of hyperlinks and some styling here and there should be left to the desktop. At least for the moment. Let's see whether I'm going to change my mind on this during the upcoming months... I'll give it a try, and hope to publish at least once per month to write some content using Joooid. Actually, it would be great to have some feedback about other Joomla! clients in the wild.

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  • At $20/month Windows Azure host my website with 99.97% uptime

    - by Gopinath
    Couple of years ago a reliable and decent performing Windows hosting was not affordable to many enthusiastic developers who want to try a startup idea or build a hobby site. I tried to start an ASP.NET website few years ago to provide services like – Mobile Tracing, Vehicle Tracing. But due to high cost of Windows hosting I developed those services using PHP (not an easy task for .NET developer) and hosted on them Linux servers.  But with recent evolution of Windows Azure, hosting ASP.NET websites on highly reliable servers is affordable. Today anyone can host a high responsive and available ASP.NET website for just $20/month using Windows Azure. My website coziie.com is running on Windows Azure and serves close to quarter millions visitors a month with 99.97% of uptime and most of the page load times are less than 3 seconds. All I spend to run this website is just around $20, if you translate it to India rupees its roughly Rs.1000. The web sever of coziie.com is powered by a single Extra Small Web role instance and the backend is powered by a SQL Azure instance. Azure is quite impressive to provide 99.97% of uptime. Response times during peak are around 3 seconds and on nomarl loads it is around 1.5 seconds. Here is the report of uptime provided by Royal Pingdom over last one year For just $20/month Windows Azure takes care of the following apart from hosting Patches up Windows OS to the latest version Upgrades ASP.NET to the latest version – coziie.com is running on ASP.NET MVC 3 and soon I’ll upgrade it to ASP.NET MVC 4 Hosts data on latest and best version Sql Server database SQL Azure maintains 3 copies of database and automatically recovers in case of server failures and disasters. I never worry about database backups/restore. Provides staging environment for deploying applications for testing purpose and move them to production – I upgrade  twice a month on average With Windows Azure I no longer focus on server maintenance or data backups. They are taken up by Microsoft team and I just focus on building my website. Wish there is a low cost Linux version of Windows Azure so that I can stop worrying about server maintenance of this blog!! If you are looking for a Windows hosting, look no further than Windows Azure. If you find $20/month is a bit expensive to start with you may explore Azure Website (sort of shared hosted environment) which is free to start with and as your traffic grows you can move to paid hosting.

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  • DTLoggedExec 1.1.2008.4 Released!

    - by Davide Mauri
    Today I've relased the latest version of my DTExec replacement tool, DTLoggedExec. The main changes are the following: Used a new strategy for version numbers. Now it will follow the following pattern Major.Minor.TargetSQLServerVersion.Revision Added support for Auto Configurations Fixed a bug that reported incorrect number of errors and warnings to Log Providers Fixed a buf that prevented correct casting of values when using /Set and /Param options Errors and Warnings are now counted more precisely. Updated database and log import scripts to categorize logs by projects and sections. E.g.: Project: MyBIProject; Sections: Staging, Datawarehouse Removed unused report stored procedures from database Updated Samples: 12 samples are now available to show ALL DTLoggedExec features From this version only SSIS 2008 will be supported http://dtloggedexec.codeplex.com/releases/view/62218  It useful to say something more on a couple of specific points: From this version only SSIS 2008 will be supportedYes, Integration Services 2005 are not supported anymore. The latest version capable of running SSIS 2005 Packages is the 1.0.0.2. Updated database and log import scripts to categorize logs by projects and sectionsWhen you import a log file, you can now assign it to a Project and to a Section of that project. In this way it's easier to gather statistical information for an entire project or a subsection of it. This also allows to store logged data of package belonging to different projects in the same database. For example:  Updated SamplesA complete set of samples that shows how to use all DTLoggedExec features are now shipped with the product. Enjoy! Added support for Auto ConfigurationsThis point will have a post on its own, since it's quite important and is by far the biggest new feature introduced in this release. To explain it in a few words, I can just say that you don't need to waste time with complex DTS configuration files or options, since a package will configure itself automatically. You just need to write a single statement as a parameter for DTLoggedExec. This feature can simplify deployment *a lot* :)   I the next days I'll write the mentioned post on Auto-Configurations and i'll update the documentation available on theDTLoggedExec website:   http://dtloggedexec.davidemauri.it/MainPage.ashx

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  • Why is my dual-boot Ubuntu partition showing up as a peripheral "root.disk"?

    - by Don
    I recently installed Ubuntu 12.04, which I had been booting from a usb key, as a dual-boot on my machine running Windows 7. From what I had read online while researching, I was prepared to have to shrink the Windows partition and all that. But I never had to - it really was just a few clicks here and there and it was installed. I'm still pretty confused about it, but whatever, it worked, and the two peacefully coexist on my machine, and I have broken things to fix before I worry about fixing unbroken things. So yesterday I got it in my head to look at my partitions (I was considering making an all new partition to install the Windows 8 Release Preview). What I saw confused me. Here's a screenshot of the disk utility. At this moment, there is nothing connected to my computer, and nothing in any of the optical drives/ports/card readers/etc. Can you help me figure out what's going on here? Don's Machine is, I believe, my Windows partition - that's the name I assigned my machine from Windows Explorer. PQSERVICE is from what I can find online also Windows, but having to do with backup. And SYSTEM REQUIRED, if I browse it in Ubuntu, is definitely something to do with booting, and I believe it is also Windows'. According to the sizes shown, those three together should use up my 500 GB HD. Then further down, as a "peripheral device", it lists that 31 GB disk. This is obviously my Ubuntu (Model:Linux Loop:root.disk), but why is it showing up as a peripheral? So, to sum up those questions and to add some more random ones I had: Why is Ubuntu showing up as a peripheral device? If the Windows sections take up all 500 GB, where does Ubuntu live? If I renamed the disk partitions, would my life become a nightmare (seriously - can I safely rename them)? Why didn't I have to resize the Windows partition in the first place? Would giving Ubuntu more space improve its performance (it hangs alot)? Is it possible to have a partition for each OS (Windows 7 & 8, Ubuntu), a partition for files, and a separate partition for backups? Is this towards the good or bad idea end of the spectrum? @Elfy, would that explain why it keeps hanging? I guess I'll backup my files, rip it out, and reinstall it correctly later on today.

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  • Should EICAR be updated to test the revision of Antivirus system?

    - by makerofthings7
    I'm posting this here since programmers write viruses, and AV software. They also have the best knowledge of heuristics and how AV systems work (cloaking etc). The EICAR test file was used to functionally test an antivirus system. As it stands today almost every AV system will flag EICAR as being a "test" virus. For more information on this historic test virus please click here. Currently the EICAR test file is only good for testing the presence of an AV solution, but it doesn't check for engine file or DAT file up-to-dateness. In other words, why do a functional test of a system that could have definition files that are more than 10 years old. With the increase of zero day threats it doesn't make much sense to functionally test your system using EICAR. That being said, I think EICAR needs to be updated/modified to be effective test that works in conjunction with an AV management solution. This question is about real world testing, without using live viruses... which is the intent of the original EICAR. That being said I'm proposing a new EICAR file format with the appendage of an XML blob that will conditionally cause the Antivirus engine to respond. X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-EXTENDED-ANTIVIRUS-TEST-FILE!$H+H* <?xml version="1.0"?> <engine-valid-from>2010-1-1Z</engine-valid-from> <signature-valid-from>2010-1-1Z</signature-valid-from> <authkey>MyTestKeyHere</authkey> In this sample, the antivirus engine would only alert on the EICAR file if both the signature or engine file is equal to or newer than the valid-from date. Also there is a passcode that will protect the usage of EICAR to the system administrator. If you have a backgound in "Test Driven Design" TDD for software you may get that all I'm doing is applying the principals of TDD to my infrastructure. Based on your experience and contacts how can I make this idea happen?

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  • Oracle Social Network Developer Challenge: HarQen Nodal

    - by Kellsey Ruppel
    Originally posted by Jake Kuramoto on The Apps Lab blog. We wrapped the Oracle Social Network Developer Challenge last week at OpenWorld, and this week, I’ll be sharing all the entries. All the teams that entered our challenge did a ton of work and built really interesting integrations with Oracle Social Network, and I want to showcase their hard work and innovative ideas. Today, I give you Nodal from the HarQen (@harqen) team, Kris Gösser (@krisgosser), Jesse Vogt (@jesse_vogt) and Matt Stockton (@mstockton). The guys from HarQen built Nodal to provide a visual way to navigate your connections and conversations in Oracle Social Network and view relationships. Using Nodal, you can: Search through names and profiles in Oracle Social Network. Choose people and view their social graphs in a visually useful way. Expand nodes in the social graph and add that person’s social graph to the Nodal view for comparison. Move nodes around and lock them in place for easier viewing, using a physics engine for movement. Adjust the physics engine properties according to your viewing preferences. Select nodes in the social graph and create a conversation directly based on the selection. Here are some shots of Nodal. They really don’t do the physics engine justice, but maybe the guys at Harqen will post a video of what they did for your viewing pleasure. #gallery-1 { margin: auto; } #gallery-1 .gallery-item { float: left; margin-top: 10px; text-align: center; width: 33%; } #gallery-1 img { border: 2px solid #cfcfcf; } #gallery-1 .gallery-caption { margin-left: 0; }   Nodal’s visuals wowed the judges and the audience, and anyone with a decent-sized social network presence understands the need for good network visualization. Tools like Nodal allow you to discover hidden connections in your network and maximize the value of your weak ties and find mavens, a very important key to getting work done. Thanks to the HarQen team for participating in our challenge. We hope they had a good experience. Look for the details of the other entries this week.

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  • Survey: Your Plans for Adopting New Firefox Releases?

    - by Steven Chan (Oracle Development)
    Mozilla is committing to releasing new Firefox versions every six weeks.  Mozilla released Firefox 5 this week.  With this release, Mozilla states that Firefox 4 is End-of-Life and will not receive any additional security updates.  In a comment thread posted on to a Mike Kaply's blog article discussing these new Firefox policies, Asa Dotzler from Mozilla stated: ... Enterprise has never been (and I’ll argue, shouldn’t be) a focus of ours. Until we run out of people who don’t have sysadmins and enterprise deployment teams looking out for them, I can’t imagine why we’d focus at all on the kinds of environments you care so much about.  In a later comment, he added: ... A minute spent making a corporate user happy can better be spent making many regular users happy. I’d much rather Mozilla spending its limited resources looking out for the billions of users that don’t have enterprise support systems already taking care of them. Asa then confirmed that every new Firefox release will put the previous one into End-of-Life: As for John’s concern, “By the time I validate Firefox 5, what guarantee would I have that Firefox 5 won’t go EOL when Firefox 6 is released?” He has the opposite of guarantees that won’t happen. He has my promise that it will happen. Firefox 6 will be the EOL of Firefox 5. And Firefox 7 will be the EOL for Firefox 6.  He added: “You’re basically saying you don’t care about corporations.” Yes, I’m basically saying that I don’t care about making Firefox enterprise friendly. Kev Needham, Channel Manager at Mozilla later stated to PC Mag: The Web and Web browsers continue to evolve rapidly. Mozilla's focus is on providing users with the best Web experience possible, and Firefox needs to evolve at the pace the Web's users and developers expect. By releasing small, focused updates more often, we are able to deliver improved security and stability even as we introduce new features, which is better for our users, and for the Web.We recognize that this shift may not be compatible with a large organization's IT Policy and understand that it is challenging to organizations that have effort-intensive certification polices. However, our development process is geared toward delivering products that support the Web as it is today, while innovating and building future Web capabilities. Tying Firefox product development to an organizational process we do not control would make it difficult for us to continue to innovate for our users and the betterment of the Web.  Your feedback needed for E-Business Suite certifications  Mozilla's new support policy has significant implications for enterprise users of Firefox with Oracle E-Business Suite.  We are reviewing the implications for our certification and support policies for Firefox now.  It would be very helpful if you could let me know about your organisation's plans for Firefox in light of this new information.  Please feel free to drop me a private email, or post a comment here if that's appropriate. 

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  • PeopleSoft New Design Solves Navigation Problem

    - by Applications User Experience
    Anna Budovsky, User Experience Principal Designer, Applications User Experience In PeopleSoft we strive to improve User Experience on all levels. Simplifying navigation and streamlining access to the most important pages is always an important goal. No one likes to waste time waiting for pages to load and watching a spinning glass going on and on. Those performance-affecting server trips, page-load waits and just-too-many clicks were complained about for a long time. Something had to be done. A few new designs came in PeopleSoft 9.2 helping users to access their everyday work areas easier and faster. For example, Dashboard and Work Center aggregate most accessed information sections on a single page; Related Information allows users to complete transaction-related-research without interrupting a transaction and Secure Search gets users to a specific page directly. Today we’ll talk about the Actions menu. Most PeopleSoft pages are shared between individual products and product lines. It means changing the content on a single page involves Oracle development and quality assurance time for making and testing the changes. In order to streamline the navigation and cut down on accessing PeopleSoft pages one-page-at-a-time, we introduced a new menu design. The new menu allows accessing shared pages without the Oracle development team making any local changes, and it works as an additional one-click-path to specific high-traffic actionable pages. Let’s look at how many steps it took to Change Salary for an employee in HCM 9.1 before: Figure 1. BEFORE: The 6 steps a user would take to Change Salary in PeopleSoft HCM 9.1 In PeopleSoft 9.1 it took 5 steps + page loading time + additional verification time for making sure a correct employee is selected from the table. In PeopleSoft 9.2 it only takes 2 steps. To complete Ad Hoc Change Salary action, the user can start from the HCM Manager's Dashboard, click the Action menu within a table, choose a menu option, and access a correct employee’s details page to take an action. Figure 2. AFTER: The 2 steps a user would take to Change Salary in PeopleSoft HCM 9.2 The new menu is placed on a row level which ensures the user accesses the correct employee’s details page. The Actions menu separates menu options into hierarchical sections which help to scan and access the correct option quickly. The new menu’s small size and its structure enabled users to access high-traffic pages from any page and from any part of the page. No more spinning hourglass, no more multiple pages upload. The flexible design fits anywhere on a page and provides a fast and reliable path to the correct destination within the product. Now users can: Access any target page no matter how far it is buried from the starting point; Reduce navigation and page-load time; Improve productivity and reduce errors. The new menu design is available and widely used in all PeopleSoft 9.2 product lines.

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  • Managing Regulated Content in WebCenter: USDM and Oracle Offer a New Part 11 Compliant Solution for Life Sciences

    - by Michael Snow
    Guest post today provided by Oracle partner, USDM  Regulated Content in WebCenterUSDM and Oracle offer a new Part 11 compliant solution for Life Sciences (White Paper) Life science customers now have the ability to take advantage of all of the benefits of Oracle’s WebCenter Content, a global leader in Enterprise Content Management.   For the past year, USDM has been developing best practice compliance solutions to meet regulated content management requirements for 21 CFR Part 11 in WebCenter Content. USDM has been an expert in ECM for life sciences since 1999 and in 2011, certified that WebCenter was a 21CFR Part 11 compliant content management platform (White Paper).  In addition, USDM has built Validation Accelerators Packs for WebCenter to enable life science organizations to quickly and cost effectively validate this world class solution.With the Part 11 certification, Oracle’s WebCenter now provides regulated life science organizations  the ability to manage REGULATORY content in WebCenter, as well as the ability to take advantage of ALL of the additional functionality of WebCenter, including  a complete, open, and integrated portfolio of portal, web experience management, content management and social networking technology.  Here are a few screen shot examples of Part 11 functionality included in the product: E-Sign, E-Sign Rendor, Meta Data History, Audit Trail Report, and Access Reporting. Gone are the days that life science companies have to spend millions of dollars a year to implement, maintain, and validate ECM systems that no longer meet the ever changing business and regulatory requirements.  Life science companies now have the ability to use WebCenter Content, an ECM system with a substantially lower cost of ownership and unsurpassed functionality.Oracle has been #1 in life sciences because of their ability to develop cost effective, easy-to-use, scalable solutions which help increase insight and efficiency to drive growth for their customers.  Adding a world class ECM solution to this product portfolio allows life science organizations the chance to get rid of costly ECM systems that no longer meet their needs and use WebCenter, part of the Oracle Fusion Technology stack, with their other leading enterprise applications.USDM provides:•    Expertise in Life Science ECM Business Processes•    Prebuilt Life Science Configuration in WebCenter •    Validation Accelerator Packs for WebCenterUSDM is very proud to support Oracle’s expanding commitment to Life Sciences…. For more information please contact:  [email protected] Oracle will be exhibiting at DIA 2012 in Philadelphia on June 25-27. Stop by our booth (#2825) to learn more about the advantages of a centralized ECM strategy and see the Oracle WebCenter Content solution, our 21 CFR Part 11 compliant content management platform.

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  • Please Help Me Install Firestorm?

    - by Elle Caszatt
    I have been trying for hours just to install one program. In this time, I've tried my best to follow directions and not screw everything up but I have. I'm new to Linux. I tried to install Firestorm and this is what happened: parent@ubuntu:~$ sudo '/home/parent/Downloads/Phoenix_Firestorm-Release_i686_4.2.1.29803/install.sh' [sudo] password for parent: Enter the desired installation directory [/opt/firestorm-install]: /home/parent/downloads - Installing to /home/parent/downloads /home/parent/Downloads/Phoenix_Firestorm-Release_i686_4.2.1.29803/install.sh: line 80: /home/parent/downloads/etc/refresh_desktop_app_entry.sh: Permission denied parent@ubuntu:~$ sudo opt/firestorm-install sudo: opt/firestorm-install: command not found parent@ubuntu:~$ ./etc/refresh_desktop_app_entry.sh bash: ./etc/refresh_desktop_app_entry.sh: No such file or directory parent@ubuntu:~$ sudo '/home/parent/Downloads/Phoenix_Firestorm-Release_i686_4.2.1.29803/install.sh' Enter the desired installation directory [/opt/firestorm-install]: /home/parent - Backing up previous installation to /home/parent.backup-2012-08-27 - Installing to /home/parent cp: cannot stat `/home/parent/Downloads/Phoenix_Firestorm-Release_i686_4.2.1.29803/*': No such file or directory Failed parent@ubuntu:~$ Now whenever I go into my files it says it can't find anything. Like Cannot find home/parent/Downloads. Now, I KNOW there are downloads. I don't know why it's doing this all of a sudden. I'm so frustrated that I'm ready to just go back to Windows. I've already had to uninstall/reinstall Ubuntu once today. It's looking like I"m going to have to do it again. How can I fix my file problem that I'm now having and can someone please, please tell me how to install Firestorm? I mean they don't even have their repository listed. It's ridiculous to have to go through this over a program. Spotify wasn't hard at all to install so why is this? Someone please help, and I'm sorry if I sound like a total idiot. I'm pretty tech savvy but I'm honestly pretty upset after struggling with this for hours. Edit Okay, I see the problem with the directory files (showing the error I mentioned above when I try to click on them). I can only access my downloads, desktop, ect, through the backup that was created when I tried to install Firestorm. It's like that's the real home now. How can I get it back to the way it was? Edit Ubuntu has stopped working for me on reboot now. It doesn't go past the login screen. This is exactly what happened when I had to uninstall it before after trying to install Firestorm. Maybe I'm giving up too easily but I think I'm just going to go back to Windows. If this is what's going to happen every time I innocently try to install a program then it's just not worth it. I installed it specifically to run Firestorm because Windows sucks up a lot of CPU and causes lag. I still appreciate any input but this is just too much hassle for something that shouldn't be hard.

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  • 2D camera perspective projection from 3D coordinates -- HOW?

    - by Jack
    I am developing a camera for a 2D game with a top-down view that has depth. It's almost a 3D camera. Basically, every object has a Z even though it is in 2D, and similarly to parallax layers their position, scale and rotation speed vary based on their Z. I guess this would be a perspective projection. But I am having trouble converting the objects' 3D coordinates into the 2D space of the screen so that everything has correct perspective and scale. I never learned matrices though I did dig the topic a bit today. I tried without using matrices thanks to this article but every attempt gave awkward results. I'm using ActionScript 3 and Flash 11+ (Starling), where the screen coordinates work like this: Left-handed coordinates system illustration I can explain further what I did if you want to help me sort out what's wrong, or you can directly tell me how you would do it properly. In case you prefer the former, read on. These are images showing the formulas I used: upload.wikimedia.org/math/1/c/8/1c89722619b756d05adb4ea38ee6f62b.png upload.wikimedia.org/math/d/4/0/d4069770c68cb8f1aa4b5cfc57e81bc3.png (Sorry new users can't post images, but both are from the wikipedia article linked above, section "Perspective projection". That's where you'll find what all variables mean, too) The long formula is greatly simplified because I believe a normal top-down 2D camera has no X/Y/Z rotation values (correct ?). Then it becomes d = a - c. Still, I can't get it to work. Maybe you could explain what numbers I should put in a(xyz), c(xyz), theta(xyz), and particularly, e(xyz) ? I don't quite get how e is different than c in my case. c.z is also an issue to me. If the Z of the camera's target object is 0, should the camera's Z be something like -600 ? ( = focal length of 600) Whatever I do, it's wrong. I only got it to work when I used arbitrary calculations that "looked" right, like most cameras with parallax layers seem to do, but that's fake! ;) If I want objects to travel between Z layers I might as well do it right. :) Thanks a lot for your help!

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  • Play the Microsoft Game “Are You Certifiable?”

    - by Mysticgeek
    Want to know if you have what it takes to be certified by Microsoft? Today we check out an enjoyable way to practice and test your IT knowledge of Microsoft products.  There are two modes, one where you log in with your Live account so you can save your progress, and play additional levels.   If you log in with your Live account, it’s obvious that Microsoft wants to sell you some certification courses, so just be aware of that. Or Guest Play where you can only play one episode and scores are not saved.   Playing the Game We’ll take a look at the Guest Play just so you get a sense of what the game is about. Enter in a username and pick an avatar… Then read the instructions…we won’t go over them all here, there are a lot of options and points are scored by correct answers, amount of time it takes to answer them, you get vouchers to play a question before answers are shown…etc. Once you start playing, you get certification questions, you can take as much time to read the question as you want, then hit the Answer button when you’re ready. Now you have four answers to choose from…notice the time clicking down, so you want to try to answer as quickly as possible. After selecting the answer, you’re told if it is correct or not, then given an answer explaination, along with your score. You can flag the topic so it comes up again, which is a good way to get repetition of various topics, which really helps when taking the cert tests. If you get an answer wrong, you still get an answer explanation which is cool, so you can learn and better understand the topic. Conclusion This game is definitely not for everyone, only those who are curious or want a fun way to practice for Microsoft certifications. If you are interested in a cert from Microsoft, it’s a fun way to practice up. Play Are You Certifiable? Similar Articles Productive Geek Tips Geek Fun: Play Alien Arena the Free FPS GameFriday Fun: Get Your Mario OnFriday Fun: Play Bubble QuodFriday Fun: 13 Days in HellFriday Fun: Open Doors TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Download Free iPad Wallpapers at iPad Decor Get Your Delicious Bookmarks In Firefox’s Awesome Bar Manage Photos Across Different Social Sites With Dropico Test Drive Windows 7 Online Download Wallpapers From National Geographic Site Spyware Blaster v4.3

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  • root issues in softwarecenter, synaptic and update manager

    - by user188977
    i have a notebook samsung ativ 2 and ubuntu 12.04 precise, cinnamon desktop. after logging in today my update manager, synaptic and ubuntu softwarecenter stopped working. synaptic i can only launch from terminal the others from panel.when choosing to update, nothing happens. same thing when trying to install programms from syn. or softw.center.when launching softwarec. from terminal i get: marcus@ddddddddd:~$ software-center 2013-11-10 22:30:46,206 - softwarecenter.ui.gtk3.app - INFO - setting up proxy 'None' 2013-11-10 22:30:46,217 - softwarecenter.db.database - INFO - open() database: path=None use_axi=True use_agent=True (software-center:4772): Gtk-WARNING **: Theme parsing error: softwarecenter.css:34:20: Not using units is deprecated. Assuming 'px'. (software-center:4772): Gtk-WARNING **: Theme parsing error: softwarecenter.css:34:22: Not using units is deprecated. Assuming 'px'. (software-center:4772): Gtk-WARNING **: Theme parsing error: softwarecenter.css:56:20: Not using units is deprecated. Assuming 'px'. (software-center:4772): Gtk-WARNING **: Theme parsing error: softwarecenter.css:56:22: Not using units is deprecated. Assuming 'px'. (software-center:4772): Gtk-WARNING **: Theme parsing error: softwarecenter.css:60:20: Not using units is deprecated. Assuming 'px'. (software-center:4772): Gtk-WARNING **: Theme parsing error: softwarecenter.css:60:22: Not using units is deprecated. Assuming 'px'. 2013-11-10 22:30:46,977 - softwarecenter.backend.reviews - WARNING - Could not get usefulness from server, no username in config file 2013-11-10 22:30:47,320 - softwarecenter.ui.gtk3.app - INFO - show_available_packages: search_text is '', app is None. 2013-11-10 22:30:48,057 - softwarecenter.db.pkginfo_impl.aptcache - INFO - aptcache.open() 2013-11-10 22:31:00,646 - softwarecenter.fixme - WARNING - logs to the root logger: '('/usr/share/software-center/softwarecenter/utils.py', 201, 'get_title_from_html')' 2013-11-10 22:31:00,645 - root - WARNING - failed to parse: '<div style="background-color: #161513; width:1680px; height:200px;">  <div style="background: url('/site_media/exhibits/2013/09/AAMFP_Leaderboard_700x200_1.jpg') top left no-repeat; width:700px; height:200px;"></div> </div>' ('ascii' codec can't encode character u'\xa0' in position 70: ordinal not in range(128)) 2013-11-10 22:31:02,268 - softwarecenter.db.update - INFO - skipping region restricted app: 'Comentarios Web' (not whitelisted) 2013-11-10 22:31:02,769 - softwarecenter.db.update - INFO - skipping region restricted app: 'reEarCandy' (not whitelisted) 2013-11-10 22:31:04,821 - softwarecenter.db.update - INFO - skipping region restricted app: 'Flaggame' (not whitelisted) 2013-11-10 22:31:05,622 - softwarecenter.db.update - INFO - skipping region restricted app: 'Bulleti d'esquerra de Calonge i Sant Antoni ' (not whitelisted) 2013-11-10 22:31:08,352 - softwarecenter.ui.gtk3.app - INFO - software-center-agent finished with status 0 2013-11-10 22:31:08,353 - softwarecenter.db.database - INFO - reopen() database 2013-11-10 22:31:08,353 - softwarecenter.db.database - INFO - open() database: path=None use_axi=True use_agent=True 2013-11-10 22:33:32,319 - softwarecenter.backend - WARNING - _on_trans_error: org.freedesktop.PolicyKit.Error.Failed: ('system-bus-name', {'name': ':1.72'}): org.debian.apt.install-or-remove-packages 2013-11-10 22:36:01,818 - softwarecenter.backend - WARNING - daemon dies, ignoring: <AptTransaction object at 0x48e4b40 (aptdaemon+client+AptTransaction at 0x645aaa0)> exit-failed 2013-11-10 22:36:01,820 - softwarecenter.db.pkginfo_impl.aptcache - INFO - aptcache.open()

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  • Mutable Records in F#

    - by MarkPearl
    I’m loving my expert F# book – today I thought I would give a post on using mutable records as covered in Chapter 4 of Expert F#. So as they explain the simplest mutable data structures in F# are mutable records. The whole concept of things by default being immutable is a new one for me from my C# background. Anyhow… lets look at some C# code first. using System; using System.Collections.Generic; using System.Linq; using System.Text; namespace MutableRecords { public class DiscreteEventCounter { public int Total { get; set; } public int Positive { get; set; } public string Name { get; private set; } public DiscreteEventCounter(string name) { Name = name; } } class Program { private static void recordEvent(DiscreteEventCounter s, bool isPositive) { s.Total += 1; if (isPositive) s.Positive += 1; } private static void reportStatus (DiscreteEventCounter s) { Console.WriteLine("We have {0} {1} out of {2}", s.Positive, s.Name, s.Total); } static void Main(string[] args) { var longCounter = new DiscreteEventCounter("My Discrete Counter"); recordEvent(longCounter, true); recordEvent(longCounter, true); reportStatus(longCounter); Console.ReadLine(); } } } Quite simple, we have a class that has a few values. We instantiate an instance of the class and perform increments etc on the instance. Now lets look at an equivalent F# sample. namespace EncapsulationNS module Module1 = open System type DiscreteEventCounter = { mutable Total : int mutable Positive : int Name : string } let recordEvent (s: DiscreteEventCounter) isPositive = s.Total <- s.Total+1 if isPositive then s.Positive <- s.Positive+1 let reportStatus (s: DiscreteEventCounter) = printfn "We have %d %s out of %d" s.Positive s.Name s.Total let newCounter nm = { Total = 0; Positive = 0; Name = nm } // // Using it... // let longCounter = newCounter "My Discrete Counter" recordEvent longCounter (true) recordEvent longCounter (true) reportStatus longCounter System.Console.ReadLine() Notice in the type declaration of the DiscreteEventCounter we had to explicitly declare that the total and positive value holders were mutable. And that’s it – a very simple example of mutable types.

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  • Small script to look for Project Replication actions that have failed

    - by Trond Strømme
    Today when looking at a couple of projects on a ZFS 7320 Storage Appliance I noticed on one project that one of its replication actions had failed, as I hadn't checked the Recent Alerts log yet I was not aware of this. I decided to write a small script to check if there were others that had failed. Nothing fancy, just a loop through all projects, look at the project's replication child and compare the values of the last_sync and last_try properties and print the result if they're not equal. (There are probably more sensible ways of doing this, but at least it involves me getting the chance to put on my headphones and doing just a little bit of coding.) script // this script will locate failed project level replication // it will look at the sync times for 'last_sync' and 'last_try' // and compare these, if they deviate you should investigate. // NOTE! this code is offered 'as is' Run at your own risk, // it will probably work as intended, but in now way can I // (or Oracle) be held responsible if your server starts behaving // like a three year old kid in a candy store.. (not that mine do, // they are very well behaved boys...) run('configuration'); run('storage'); printf('Host: %s, pool: %s\n', get('owner'),get('pool')); run('cd /'); run('shares'); proj=list(); printf("total projects: %d\n",proj.length +'\n'); // just for project level replication for(i=0;i<proj.length;i++){ run('select '+proj[i]); run('replication'); //get all replication actions preps = list(); for(j=0;j<preps.length;j++){ run('select ' + preps[j]); last_sync = get('last_sync'); last_try = get('last_try'); // printf("target %s\n", get('target')); //why the flip does this not get the proper name? if(!( last_sync.valueOf() === last_try.valueOf())){ printf("sync has failed for %s %s\n", proj[i], get('target')); }else{ // printf("OK %s %s\n", proj[i], get('target')); } run('done'); //done with the replica action } run('done'); run('done'); } printf("finished\n"); For a more on how to run the script, or testing it please look at my previous post. Sample output: Host: elb1sn01, pool: exalogic total projects: 45 sync has failed for ACSExalogicSystem cb3a24fe-ad60-c90f-d15d-adaafd595639 finished

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  • Showrooming: What's the big deal?

    - by David Dorf
    There's been lots of chatter recently on how retailers will combat showrooming this holiday season.  Best Buy and Target, for example, plan to price-match certain online sites.  But from my perspective, the whole showrooming concept is overblown.  Yes, mobile phones make is easier to comparison-shop, but consumers have been doing that all along.  Retailers have to work hard to merchandise their stores with the right products at the right price with the right promotions.  Its Retail 101. Yeah ok, many websites don't have to charge tax so they have an advantage, but they also have to cover shipping costs. Brick-and-mortar stores have the opportunity to provide expertise, fit, and instant gratification all of which are pretty big advantages. I see lots of studies that claim a large percentage of shoppers are showrooming.  Now I don't do much shopping, but when I do I rarely see anyone scanning UPC codes in the aisles.  If you dig into those studies, the question is usually something like, "have you used your mobile phone to price compare while shopping in the last year."  Well yeah, I did it once -- out of the 20 shopping trips.  And by the way, the in-store price was close enough to just buy the item.  Based on casual observation and informal surveys of friends, showrooming is not the modus-operandi for today's busy shoppers. I never see people showrooming in grocery stores, and most people don't bother for fashion.  For big purchases like appliances and furniture, I bet most people do their research online before entering the store.  The cases where I've done it was to see if a promotion was in fact a good deal.  Or even to make sure the in-store price is the same as the online price for the same brand. So, if you think you're a victim of showrooming, I suggest you look at the bigger picture.  Are you providing an engaging store experience?  Are you allowing customers to shop the way they want to shop, using various touchpoints?  Are you monitoring the competition to ensure prices are competitive?  Are your promotions attracting the right customers? Hubert Jolly, CEO of Best Buy, recently commented that showrooming might just get more people into his stores. "Once customers are in our stores, they're ours to lose."

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  • Monitoring C++ applications

    - by Scott A
    We're implementing a new centralized monitoring solution (Zenoss). Incorporating servers, networking, and Java programs is straightforward with SNMP and JMX. The question, however, is what are the best practices for monitoring and managing custom C++ applications in large, heterogenous (Solaris x86, RHEL Linux, Windows) environments? Possibilities I see are: Net SNMP Advantages single, central daemon on each server well-known standard easy integration into monitoring solutions we run Net SNMP daemons on our servers already Disadvantages: complex implementation (MIBs, Net SNMP library) new technology to introduce for the C++ developers rsyslog Advantages single, central daemon on each server well-known standard unknown integration into monitoring solutions (I know they can do alerts based on text, but how well would it work for sending telemetry like memory usage, queue depths, thread capacity, etc) simple implementation Disadvantages: possible integration issues somewhat new technology for C++ developers possible porting issues if we switch monitoring vendors probably involves coming up with an ad-hoc communication protocol (or using RFC5424 structured data; I don't know if Zenoss supports that without custom Zenpack coding) Embedded JMX (embed a JVM and use JNI) Advantages consistent management interface for both Java and C++ well-known standard easy integration into monitoring solutions somewhat simple implementation (we already do this today for other purposes) Disadvantages: complexity (JNI, thunking layer between native C++ and Java, basically writing the management code twice) possible stability problems requires a JVM in each process, using considerably more memory JMX is new technology for C++ developers each process has it's own JMX port (we run a lot of processes on each machine) Local JMX daemon, processes connect to it Advantages single, central daemon on each server consistent management interface for both Java and C++ well-known standard easy integration into monitoring solutions Disadvantages: complexity (basically writing the management code twice) need to find or write such a daemon need a protocol between the JMX daemon and the C++ process JMX is new technology for C++ developers CodeMesh JunC++ion Advantages consistent management interface for both Java and C++ well-known standard easy integration into monitoring solutions single, central daemon on each server when run in shared JVM mode somewhat simple implementation (requires code generation) Disadvantages: complexity (code generation, requires a GUI and several rounds of tweaking to produce the proxied code) possible JNI stability problems requires a JVM in each process, using considerably more memory (in embedded mode) Does not support Solaris x86 (deal breaker) Even if it did support Solaris x86, there are possible compiler compatibility issues (we use an odd combination of STLPort and Forte on Solaris each process has it's own JMX port when run in embedded mode (we run a lot of processes on each machine) possibly precludes a shared JMX server for non-C++ processes (?) Is there some reasonably standardized, simple solution I'm missing? Given no other reasonable solutions, which of these solutions is typically used for custom C++ programs? My gut feel is that Net SNMP is how people do this, but I'd like other's input and experience before I make a decision.

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  • Segmentation and Targeting: Your Tools for Personalizing the Online Customer Experience

    - by Christie Flanagan
    In order to deliver the kind of personalized and engaging online experiences that customers expect today, look to segmentation and targeting.  Segmentation is the practice of dividing your site visitors into distinct groups based on shared characteristics or behavior – for example, a segment may consist of site visitors who have visited pages related to certain product type, or they may consist of visitors within the same age group or geographic area.  The idea is that those within a segment are more likely to have common needs, problems or interests that can be served by your business. Targeting is the process by which the most relevant content, whether an article promotion or other piece of content, is delivered to your visitors based on their segment membership. Segmentation and targeting are used to drive greater engagement on your web presence by delivering content to your site visitors that is tailored to their interests, behavior or other attributes.  You may have a number of different goals for your segmentation and targeting efforts: Up-sell or cross-sell to your customers Conduct A/B testing on your offers and creative Offer discounts, promotions or other incentives for the time and duration that you specify Make is easier to find relevant information about products and services Create premium content model There are two different approaches you can take toward segmentation and targeting for you online customer experience initiatives. The first is more of a manual process, in which marketers manage the process of determining which segments to create and which content to target to those segments. The benefit of this approach is that it gives marketers a high level of control over the whole process which works well when you have a thorough understanding of your segments and which content is most likely to serve their needs.  Tools for marketer managed segmentation and targeting are often built right in to your WEM platform, as they are with Oracle WebCenter Sites. The downside is that the more segments and content that you have, the more time consuming and complicated in can be to manage manually.The second approach relies on predictive intelligence to automate the segmentation and targeting process.  This allows optimization of the process to occur in real time. This approach helps reduce the burden of manual segmentation and targeting and can result in new insights into segments that you may never have thought of on your own.  It also provides you with the capability to quickly test new offers and promotions on your site.  Predictive segmentation and targeting can be achieved by using Oracle WebCenter Sites and Oracle Real-Time Decisions together. *****Get a taste for how Oracle WebCenter Sites and Oracle Real-Time Decisions combine to deliver powerful capabilities for predictive segmentation and targeting by watching this on demand webcast introducing Oracle WebCenter Sites 11g or by reading IDC’s take on the latest release of Oracle’s web experience management solution.  Be sure to return to the Oracle WebCenter blog on Thursday for a closer look at how to optimize the online customer experience using these two products together.

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  • Alert: It is No Longer 1982, So Why is CRM Still There?

    - by Mike Stiles
    Hot off the heels of Oracle’s recent LinkedIn integration announcement and Oracle Marketing Cloud Interact 2014, the Oracle Social Cloud is preparing for another big event, the CRM Evolution conference and exhibition in NYC. The role of social channels in customer engagement continues to grow, and social customer engagement will be a significant theme at the conference. According to Paul Greenberg, CRM Evolution Conference Chair, author, and Managing Principal at The 56 Group, social channels have become so pervasive that there is no longer a clear reason to make a distinction between “social CRM” and traditional CRM systems. Why not? Because social is a communication hub every bit as vital and used as the phone or email. What makes social different is that if you think of it as a phone, it’s a party line. That means customer interactions are far from secret, and social connections are listening in by the hundreds, hearing whether their friend is having a positive or negative experience with your brand. According to a Mention.com study, 76% of brand mentions are neutral, neither positive nor negative. These mentions fail to get much notice. So think what that means about the remaining 24% of mentions. They’re standing out, because a verdict, about you, is being rendered in them, usually with emotion. Suddenly, where the R of CRM has been lip service and somewhat expendable in the past, “relationship” takes on new meaning, seriousness, and urgency. Remarkably, legions of brands still approach CRM as if it were 1982. Today, brands must provide customer experiences the customer actually likes (how dare they expect such things). They must intimately know not only their customers, but each customer, because technology now makes personalized experiences possible. That’s why the Oracle Social Cloud has been so mission-oriented about seamlessly integrating social with sales, marketing and customer service interactions so the enterprise can have an actionable 360-degree view of the customer. It’s the key to that customer-centricity we hear so much about these days. If you’re attending CRM Evolution, Chris Moody, Director of Product Marketing for the Oracle Marketing Cloud, will show you how unified customer experiences and enhanced customer centricity will help you attract and keep ideal customers and brand advocates (“The Pursuit of Customer-Centricity” Aug 19 at 2:45p ET) And Meg Bear, Group Vice President for the Oracle Social Cloud, will sit on a panel talking about “terms of engagement” and the ways tech can now enhance your interactions with customers (Aug 20 at 10a ET). If you can’t be there, we’ll be doing our live-tweeting thing from the @oraclesocial handle, so make sure you’re a faithful follower. You’ll notice NOBODY is writing about the wisdom of “company-centricity.” Now is the time to bring your customer relationship management into the socially connected age. @mikestilesPhoto: Sue Pizarro, freeimages.com

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  • Tech Talk: Can we put "Simple" in Application Business Process Management?

    - by Tanu Sood
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Customers are challenged with looking for answers to basic questions: Why can't it be simpler to connect applications in cloud to applications on-premise? How do I make my business more responsive and agile? How do I create end-to-end processes joining multiple applications? Tune in to this Tech Talk session with Amit Zavery, Vice President of Product Management for Oracle Fusion Middleware as he discusses the relevance and importance of business process management and how Oracle BPM Suite is benefiting customers across all industries. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} For other Fusion Middleware talks, subscribe to Fusion Middleware Radio today and visit us on oracle.com

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