In light of the recent
announcement to
end new feature development for Oracle Virtual Desktop Infrastructure Software
(VDI), Oracle Sun Ray Software
(SRS), Oracle Virtual Desktop Client (OVDC) Software, and Oracle
Sun Ray Client hardware (3, 3i, and 3 Plus), there have been
questions and concerns regarding what this means in terms of
customers with new or existing deployments. The
following updates clarify some of these commonly asked
questions.
Extension
of Premier Support for Software
Though there will be no new feature additions to these products,
customers will have access to maintenance update releases for
Oracle Virtual Desktop Infrastructure and Sun Ray Software,
including Oracle Virtual Desktop Client and Sun Ray Operating
Software (SROS) until Premier Support Ends. To ensure that customer investments for these
products are protected, Oracle Premier Support for these
products has been extended by 3 years to following dates:
Sun Ray Software - November 2017
Oracle Virtual Desktop
Infrastructure - March 2017
Note that OVDC support is also extended to the
above dates since OVDC is licensed by default as part the SRS and
VDI products.
As a reminder, this only affects the products listed above. Oracle Secure Global Desktop and Oracle VM VirtualBox will continue to be enhanced with new features from time-to-time and, as a result, they are not affected by the changes detailed in this message.
The extension of support means that customers under a support
contract will still be able to file service requests through
Oracle Support, and Oracle will continue to provide the utmost
level of support to our customers as expected, until the
published Premier Support end date. Following the end of Premier
Support, Sustaining Support remains an 'indefinite' period of
time. Sun Ray 3 Series Clients - Last
Order Dates
For Sun Ray Client hardware, customers can continue to purchase
Sun Ray Client devices until the following last order dates:
Product
Marketing Part Number
Last Order Date
Last Ship Date
Sun Ray 3 Plus
TC3-P0Z-00, TC3-PTZ-00 (TAA)
September 13, 2013
February 28, 2014
Sun Ray 3 Client
TC3-00Z-00
February 28, 2014
August 31, 2014
Sun Ray 3i Client
TC3-I0Z-00
February 28, 2014
August 31, 2014
Payflex Smart Cards
X1403A-N, X1404A-N
February 28, 2014
August 31, 2014
Note the difference in the Last Order Date for the Sun Ray 3 Plus (September 13, 2013) compared to the other products that have a Last Order Date of February 28, 2014. The rapidly approaching date for Sun Ray 3 Plus is due to a supplier phasing-out production of a key component of the 3 Plus. Given September 13 is unfortunately quite soon, we strongly encourage you to place your last time buy as soon as possible to maximize Oracle's ability fulfill your order. Keep in mind you can schedule shipments to be delivered as late as the end of February 2014, but the last day to order is September 13, 2013.
Customers wishing to purchase other models - Sun Ray 3 Clients and/or Sun Ray
3i Clients - have additional time (until February 28, 2014) to
assess their needs and to allow fulfillment of last time
orders. Please note that
availability of supply cannot be absolutely guaranteed up to the last order dates and we strongly
recommend placing last time buys as early as possible. Warranty
replacements for Sun Ray Client hardware for customers covered
by Oracle Hardware Systems Support contracts will be available
beyond last order dates, per Oracle's policy found on
Oracle.com here.
Per that policy, Oracle intends to provide replacement hardware for up
to 5 years beyond the last ship date, but hardware may not be
available beyond the 5 year period after the last ship date for
reasons beyond Oracle's control. In any case, by design, Sun Ray Clients
have an extremely long lifespan and mean time between failures
(MTBF) - much longer than PCs, and over the years we have continued to see first- and second generations of Sun Rays still
in daily use. This is no different for the Sun Ray 3, 3i, and 3
Plus. Because of this, and in addition to Oracle's
continued support for SRS, VDI, and SROS, Sun Ray and Oracle VDI
deployments can continue to expand and exist as a viable solution
for some time in the future. Continued
Availability of Product Licenses
and Support Oracle will continue to
offer all existing software licenses, and software and
hardware support including:
Product licenses and Premier Support for Sun Ray Software and Oracle Virtual Desktop Infrastructure
Premier Support for Operating Systems (for Sun Ray Operating Software maintenance upgrades/support)
Premier Support for Systems (for Sun
Ray Operating Software maintenance upgrades/support and
hardware warranty)
Support renewals
For More Information For more information, please refer to the following
documents for specific dates and policies associated with the
support of these products:
Document
1478170.1 - Oracle Desktop Virtualization Software and
Hardware Lifetime Support Schedule
Document
1450710.1 - Sun Ray Client Hardware Lifetime schedule
Document
1568808.1 - Document Support Policies for Discontinued
Oracle Virtual Desktop Infrastructure, Sun Ray Software and
Hardware and Oracle Virtual Desktop Client Development
For Sales Orders and Questions
Please contact your Oracle Sales
Representative or Saurabh Vijay (
[email protected])
