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• User Experience Fundamentals

  - by ultan o'broin

  Understanding what user experience means in the modern work environment is central to building great-looking usable applications on the desktop or mobile devices. What better place to start a series of blog posts on such Applications User Experience team enablement for customers and partners than by sharing what the term really means, writes team member Karen Scipi. Applications UX have gained valuable insights into developing a user experience that reflects the experience of today’s worker. We have observed real workers performing real tasks in real work environments, and we have developed a set of new standards of application design that have been scientifically proven to be beneficial to enable today’s workers. We share such expertise to enable our customers and partners to benefit from our insights and to further their return on investment when building Oracle applications. So, What is User Experience? ?The user interface (UI) is about the on-screen user context provided by the layout of widgets (such as icons, fields, and buttons and more) and the visual impact of colors, typographic choices, and so on. The UI comprises the “look and feel” of the application that users interact with, and reflects, in essence, the most immediate aspects of usability we can now all relate to.  User experience, on the other hand, is about understanding the whole context of the world of work, how workers go about completing tasks, crossing all sorts of boundaries along the way. It is a study of how business processes and workers goals coincide, how users work with technology or other tools to get their jobs done, their interactions with other users, and their response to the technical, physical, and cultural environment around them. User experience is all about how users work—their work environments, office layouts, desk tools, types of devices, their working day, and more. Even their job aids, such as sticky notes, offer insight for UX innovation. User experience matters because businesses needs to be efficient, work must be productive, and users now demand to be satisfied by the applications they work with. In simple terms, tasks finished quickly and accurately for a business evokes organization and worker satisfaction, which in turn makes workers feel good and more than willing to use the application again tomorrow. Design Principles for the Enterprise Worker The consumerization of information technology has raised the bar for enterprise applications. Applications must be consistent, simple, intuitive, but above all contextual, reflecting how and when workers work, in the office or on the go. For example, the Google search experience with its type-ahead keyword-prompting feature is how workers expect to be able to discover enterprise information, too. Type-ahead in PeopleSoft 9.1 To build software that enables workers to be productive, our design principles meet modern work requirements about consistency, with well-organized, context-driven information, geared for a working world of discovery and collaboration. Our applications must also behave in a simple, web-like way just like Amazon, Google, and Apple products that workers use at home or on the go. Our user experience must also reflect workers’ needs for flexibility and well-loved enterprise practices such as using popular desktop tools like Microsoft Excel or Outlook as required. Building User Experience Productively The building blocks of Oracle Fusion Applications are the user experience design patterns. Based on the Oracle Fusion Middleware technology used to build Oracle Fusion Applications, the patterns are reusable solutions to common usability challenges that ADF developers typically face as they build applications, extensions, and integrations. Developers use the patterns as part of their Oracle toolkits to realize great usability consistently and in a productive way. Our design pattern creation process is informed by user experience research and science, an understanding of our technology’s capabilities, the demands for simplification and intuitiveness from users, and the best of Oracle’s acquisitions strategy (an injection of smart people and smart innovation). The patterns are supported by usage guidelines and are tested in our labs and assembled into a library of proven resources we used to build own Oracle Fusion Applications and other Oracle applications user experiences. The design patterns library is now available to the ADF community and to our partners and customers, for free. Developers with ADF skills and other technology skills can now offer more than just coding and functionality and still use the best in enterprise methodologies to ensure that a great user experience is easily applied, scaled, and maintained, whether it be for SaaS or on-premise deployments for Oracle Fusion Applications, for applications coexistence, or for partner integrations scenarios.  Oracle partners and customers already using our design patterns to build solutions and win business in smart and productive ways are now sharing their experiences and insights on pattern use to benefit your entire business. Applications UX is going global with the message and the means. Our hands-on user experience enablement through ADF  is expanding. So, stay tuned to Misha Vaughan's Voice of User Experience (VOX) blog and follow along on Twitter at @usableapps for news of outreach events and other learning opportunities. Interested in Learning More? Oracle Fusion Applications User Experience Patterns and Guidelines Library Shout-outs for Oracle UX Design Patterns Oracle Fusion Applications User Experience Design Patterns: Productivity Realized

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• DBCC CHECKDB (BatmanDb, REPAIR_ALLOW_DATA_LOSS) &ndash; Are you Feeling Lucky?

  - by David Totzke

  I’m currently working for a client on a PowerBuilder to WPF migration.  It’s one of those “I could tell you, but I’d have to kill you” kind of clients and the quick-lime pits are currently occupied by the EMC tech…but I’ve said too much already. At approximately 3 or 4 pm that day users of the Batman[1] application here in Gotham[1] started to experience problems accessing the application.  Batman[2] is a document management system here that also integrates with the ERP system.  Very little goes on here that doesn’t involve Batman in some way.  The errors being received seemed to point to network issues (TCP protocol error, connection forcibly closed by the remote host etc…) but the real issue was much more insidious. Connecting to the database via SSMS and performing selects on certain tables underlying the application areas that were having problems started to reveal the issue.  You couldn’t do a SELECT * FROM MyTable without it bombing and giving the same error noted above.  A run of DBCC CHECKDB revealed 14 tables with corruption.  One of the tables with issues was the Document table.  Pretty central to a “document management” system.  Information was obtained from IT that a single drive in the SAN went bad in the night.  A new drive was in place and was working fine.  The partition that held the Batman database is configured for RAID Level 5 so a single drive failure shouldn’t have caused any trouble and yet, the database is corrupted.  They do hourly incremental backups here so the first thing done was to try a restore.  A restore of the most recent backup failed so they worked backwards until they hit a good point.  This successful restore was for a backup at 3AM – a full day behind.  This time also roughly corresponds with the time the SAN started to report the drive failure.  The plot thickens… I got my hands on the output from DBCC CHECKDB and noticed a pattern.  What’s sad is that nobody that should have noticed the pattern in the DBCC output did notice.  There was a rush to do things to try and recover the data before anybody really understood what was wrong with it in the first place.  Cooler heads must prevail in these circumstances and some investigation should be done and a plan of action laid out or you could end up making things worse[3].  DBCC CHECKDB also told us that: repair_allow_data_loss is the minimum repair level for the errors found by DBCC CHECKDB Yikes.  That means that the database is so messed up that you’re definitely going to lose some stuff when you repair it to get it back to a consistent state.  All the more reason to do a little more investigation into the problem.  Rescuing this database is preferable to having to export all of the data possible from this database into a new one.  This is a fifteen year old application with about seven hundred tables.  There are TRIGGERS everywhere not to mention the referential integrity constraints to deal with.  Only fourteen of the tables have an issue.  We have a good backup that is missing the last 24 hours of business which means we could have a “do-over” of yesterday but that’s not a very palatable option either. All of the affected tables had TEXT columns and all of the errors were about LOB data types and orphaned off-row data which basically means TEXT, IMAGE or NTEXT columns.  If we did a SELECT on an affected table and excluded those columns, we got all of the rows.  We exported that data into a separate database.  Things are looking up.  Working on a copy of the production database we then ran DBCC CHECKDB with REPAIR_ALLOW_DATA_LOSS and that “fixed” everything up.   The allow data loss option will delete the bad rows.  This isn’t too horrible as we have all of those rows minus the text fields from out earlier export.  Now I could LEFT JOIN to the exported data to find the missing rows and INSERT them minus the TEXT column data. We had the restored data from the good 3AM backup that we could now JOIN to and, with fingers crossed, recover the missing TEXT column information.  We got lucky in that all of the affected rows were old and in the end we didn’t lose anything.  :O  All of the row counts along the way worked out and it looks like we dodged a major bullet here. We’ve heard back from EMC and it turns out the SAN firmware that they were running here is apparently buggy.  This thing is only a couple of months old.  Grrr…. They dispatched a technician that night to come and update it .  That explains why RAID didn’t save us. All-in-all this could have been a lot worse.  Given the root cause here, they basically won the lottery in not losing anything. Here are a few links to some helpful posts on the SQL Server Engine blog.  I love the title of the first one: Which part of 'REPAIR_ALLOW_DATA_LOSS' isn't clear? CHECKDB (Part 8): Can repair fix everything? (in fact, read the whole series) Ta da! Emergency mode repair (we didn’t have to resort to this one thank goodness)   Dave Just because I can…   [1] Names have been changed to protect the guilty. [2] I'm Batman. [3] And if I'm the coolest head in the room, you've got even bigger problems...

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• Monitoring almost anything with BizTalk 360

  - by Michael Stephenson

  When you work in an integration environment it is common that you will find yourself in a situation where you integrate with some unusual applications or have some unusual dependencies. That is the nature of integration. When you work with BizTalk one of the common problems is that BizTalk often is the place where problems with applications you integrate with are highlighted and these external applications may have poor monitoring solutions. Fortunately if you are a working with a customer who uses BizTalk 360 then it contains a feature called the "Web Endpoint Manager". Typically the web endpoint manager is used to monitor web services that you integrate with and will ping them at appropriate times to make sure they return the expected HTTP status code. When you have an usual situation where you want to monitor something which is key to the success to your solution but you find yourself having to consider a significant custom solution to monitor the external dependency then the Web Endpoint Manager could be your friend. The endpoint manager monitors a url and checks for a certain status code. This means that you can create your own aspx web page and then make BizTalk 360 monitor this web page. Behind the web page you could write any code you wished. An example of this is architecture is shown in the below diagram.     In the custom web page you would implement some custom code to do whatever it is that you want to monitor. In the below code snippet you can see how the Page_Load default method is doing some kind of check then depending on the result of the check it returns a certain HTTP code. protected void Page_Load(object sender, EventArgs e) { var result = CheckSomething();   if (result == "Success") Response.StatusCode = 202; else if (result == "DatabaseError") Response.StatusCode = 510; else if (result == "SystemError") Response.StatusCode = 512; else Response.StatusCode = 513;   }   In BizTalk 360 you would go into the Monitor and Notify tab and then to BizTalk Environment which gives you access to the Web Endpoint Manager. You need an alarm setup which configures how the endpoint will be checked. I'm not going to go through the details of creating the alarm as this is already documented in the BizTalk 360 documentation. One point to note is that in the example I am using I setup a threshold alarm which means that the url is checked about every minute and if there is an error that persists for a period of time then the alarm will raise the alert notification. In my example I configured the alarm to fire if the error persisted for 3 minutes. The below picture shows accessing the endpoint manager.   In the web endpoint manager you would then configure your endpoint to monitor and the HTTP response code which indicates all is working fine. The below picture shows this. I now have my endpoint monitoring setup and BizTalk 360 should be checking my custom endpoint to see that it is available. If I wanted to manually sanity check that the endpoints I have registered are working fine then clicking the Refresh button will show if they are all good or not. If my custom ASP.net page which is checking my dependency gets a problem you will see in the endpoint manager that the status code does not match the expected return code and your endpoints will display in red and you can see the problem. The below picture shows this. If I use specific HTTP response codes for the errors the custom ASP.net page might encounter I can easily interpret these to know what the problem is. Using the alarms and notifications with BizTalk 360 it means when your endpoint goes into an error state you can easily configure email or SMS notifications from BizTalk 360 to tell you that your endpoint is having problems and you can use BizTalk 360 to help correlate what the problem is to allow you to investigate further. Below you can see the email which tells me my endpoint is not working.   When everything returns to normal you will see the status is now fixed and you will see a situation like below where you can see the WebEndpoints are now green and the return code matches what is expected.   Conclusion As you can see it is really easy to plug your own custom ASP.net page into the BizTalk 360 web endpoint monitoring feature. This extension then gives you the power to really extend the monitoring to almost anything you want as long as you can write some .net code to check that the dependency is available and working. It would be interesting to hear of any ideas people have around things they would monitor with this extension. More details on the end point monitor can be found on the following link: http://www.biztalk360.com/tour/monitoring_notifications

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• Do you know your ADF "grace period?"

  - by Chris Muir

  What does the term "support" mean to you in context of vendors such as Oracle giving your organization support with our products? Over the last few weeks I'm taken a straw poll to discuss this very question with customers, and I've received a wide array of answers much to my surprise (which I've paraphrased): "Support means my staff can access dedicated resources to assist them solve problems" "Support means I can call Oracle at anytime to request assistance" "Support means we can expect fixes and patches to bugs in Oracle software" The last expectation is the one I'd like to focus on in this post, keep it in mind while reading this blog. From Oracle's perspective as we're in the business of support, we in fact offer numerous services which are captured on the table in the following page. As the text under the table indicates, you should consult the relevant Oracle Lifetime Support brochures to understand the length of time Oracle will support Oracle products. As I'm a product manager for ADF that sits under the FMW tree of Oracle products, let's consider ADF in particular. The FMW brochure is found here. On page 8 and 9 you'll see the current "Application Development Framework 11gR1 (11.1.1.x)" and "Application Development Framework 11gR2 (11.1.2)" releases are supported out to 2017 for Extended Support. This timeframe is pretty standard for Oracle's current released products, though as new releases roll in we should see those dates extended. On page 8 of the PDF note the comment at the end of this page that refers to the Oracle Support document 209768.1: For more-detailed information on bug fix and patch release policies, please refer to the “Error Correction Support Policy” on MyOracle Support. This policy document is important as it introduces Oracle's Error Correction Support Policy which addresses "patches and fixes". You can find it attached the previous Oracle Support document 209768.1. Broadly speaking while Oracle does provide "generalized support" up to 2017 for ADF, the Error Correction Support Policy dictates when Oracle will provide "patches and fixes" for Oracle software, and this is where the concept of the "grace period" comes in. As Oracle releases different versions of Oracle software, say 11.1.1.4.0, you are fully supported for patches and fixes for that specific version. However when we release the next version, say 11.1.1.5.0, Oracle provides at minimum of 3 months to a maximum of 1 year "grace period" where we'll continue to provide patches and fixes for the previous version. This gives you time to move from 11.1.1.4.0 to 11.1.1.5.0 without being unsupported for patches and fixes. The last paragraph does generalize as I've attempted to highlight the concept of the grace period rather than the specific dates for any version. For specific ADF and FMW versions and their respective grace periods and when they terminated you must visit Oracle Support Note 1290894.1. I'd like to include a screenshot here of the relevant table from that Oracle Support Note but as it is will be frequently updated it's better I force you to visit that note. Be careful to heed the comment in the note: According to policy, the Grace Period has passed because a newer Patch Set has been released for more than a year. Its important to note that the Lifetime Support Policy and Error Correction Support Policy documents are the single source of truth, subject to change, and will provide exceptions when required. This My Oracle Support document is providing a summary of the Grace Period dates and time lines for planning purposes. So remember to return to the policy document for all definitions, note 1290894.1 is a summary only and not guaranteed to be up to date or correct. A last point from Oracle's perspective. Why doesn't Oracle provide patches and fixes for all releases as long as they're supported? Amongst other reasons, it's a matter of practicality. Consider JDeveloper 10.1.3 released in 2005. JDeveloper 10.1.3 is still currently supported to 2017, but since that version was released there has been just under 20 newer releases of JDeveloper. Now multiply that across all Oracle's products and imagine the number of releases Oracle would have to provide fixes and patches for, and maintain environments to test them, build them, staff to write them and more, it's simple beyond the capabilities of even a large software vendor like Oracle. So the "grace period" restricts that patches and fixes window to something manageable. In conclusion does the concept of the "grace period" matter to you? If you define support as "getting assistance from Oracle" then maybe not. But if patches and fixes are important to you, then you need to understand the "grace period" and operate within the bounds of Oracle's Error Correction Support Policy. Disclaimer: this blog post was written July 2012. Oracle Support policies do change from time to time so the emphasis is on you to double check the facts presented in this blog.

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• Design Pattern for Complex Data Modeling

  - by Aaron Hayman

  I'm developing a program that has a SQL database as a backing store. As a very broad description, the program itself allows a user to generate records in any number of user-defined tables and make connections between them. As for specs: Any record generated must be able to be connected to any other record in any other user table (excluding itself...the record, not the table). These "connections" are directional, and the list of connections a record has is user ordered. Moreover, a record must "know" of connections made from it to others as well as connections made to it from others. The connections are kind of the point of this program, so there is a strong possibility that the number of connections made is very high, especially if the user is using the software as intended. A record's field can also include aggregate information from it's connections (like obtaining average, sum, etc) that must be updated on change from another record it's connected to. To conserve memory, only relevant information must be loaded at any one time (can't load the entire database in memory at load and go from there). I cannot assume the backing store is local. Right now it is, but eventually this program will include syncing to a remote db. Neither the user tables, connections or records are known at design time as they are user generated. I've spent a lot of time trying to figure out how to design the backing store and the object model to best fit these specs. In my first design attempt on this, I had one object managing all a table's records and connections. I attempted this first because it kept the memory footprint smaller (records and connections were simple dicts), but maintaining aggregate and link information between tables became....onerous (ie...a huge spaghettified mess). Tracing dependencies using this method almost became impossible. Instead, I've settled on a distributed graph model where each record and connection is 'aware' of what's around it by managing it own data and connections to other records. Doing this increases my memory footprint but also let me create a faulting system so connections/records aren't loaded into memory until they're needed. It's also much easier to code: trace dependencies, eliminate cycling recursive updates, etc. My biggest problem is storing/loading the connections. I'm not happy with any of my current solutions/ideas so I wanted to ask and see if anybody else has any ideas of how this should be structured. Connections are fairly simple. They contain: fromRecordID, fromTableID, fromRecordOrder, toRecordID, toTableID, toRecordOrder. Here's what I've come up with so far: Store all the connections in one big table. If I do this, either I load all connections at once (one big db call) or make a call every time a user table is loaded. The big issue here: the size of the connections table has the potential to be huge, and I'm afraid it would slow things down. Store in separate tables all the outgoing connections for each user table. This is probably the worst idea I've had. Now my connections are 'spread out' over multiple tables (one for each user table), which means I have to make a separate DB called to each table (or make a huge join) just to find all the incoming connections for a particular user table. I've avoided making "one big ass table", but I'm not sure the cost is worth it. Store in separate tables all outgoing AND incoming connections for each user table (using a flag to distinguish between incoming vs outgoing). This is the idea I'm leaning towards, but it will essentially double the total DB storage for all the connections (as each connection will be stored in two tables). It also means I have to make sure connection information is kept in sync in both places. This is obviously not ideal but it does mean that when I load a user table, I only need to load one 'connection' table and have all the information I need. This also presents a separate problem, that of connection object creation. Since each user table has a list of all connections, there are two opportunities for a connection object to be made. However, connections objects (designed to facilitate communication between records) should only be created once. This means I'll have to devise a common caching/factory object to make sure only one connection object is made per connection. Does anybody have any ideas of a better way to do this? Once I've committed to a particular design pattern I'm pretty much stuck with it, so I want to make sure I've come up with the best one possible.

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• Configuring and managing Windows web server

  - by Mike C.

  Hello, I run a few websites and I was thinking of paying for a dedicated Windows web server from GoDaddy instead of paying for each site's hosting individually. I know enough about IIS to configure the Host Header and stuff like that, but I'm a little fuzzy about the email portion of the hosting. I have a few questions: Do I need to install an SMTP server on the web server to allow for emails to be sent/received to a website email address? Or is there another approach that I'm unaware of? Are there tools that monitor the amount of bandwidth used by the server? GoDaddy charges for bandwidth and I want to make sure I don't go over. Am I opening a can of worms that I don't really want to open by going the dedicated server route? Things like server updates, security, etc? Thanks!

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• Email setup on dedicated servers

  - by zaf

  Am thinking seriously of renting a dedicated server. Now I know how to setup apache and the underlying scripting engines and databases but I'm a bit clueless with how the emails would work. Currently, I'm on a shared hosting account and I get a fancy gui which allows me to nicely add a domain, setup nameservers and then the emails for all domain names with either simple forwarding or the full account which also has a webmail app behind it. What options do I have? Are there non complicated ways to have the same email setup experience? Or are there reliable external providers I could use? My past experiences with sendmail/postfix have always been fuzzy - not exactly knowing whats happening behind the scenes.

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• How do I get the Dell 3007wfphc monitor to do other resolutions?

  - by Schwern

  I've borrowed a Dell 3007 WFP-HC monitor and it will only do 1280x800 and 2560x1600 resolutions crisply due to its lack of a real scaler. Every other resolution is fuzzy. 1280x800 is pixelated and I doubt my PC can play games at a reasonable frame rate at 2560x1600. Can I get something in between that looks good? I have a GeForce GTX 560 video card and Windows 7. Is it possible to get the GPU to render at a more reasonable resolution, say 1920x1200, and stretch it to the native 2560x1600 to make the monitor happy? I've been poking at the NVIDIA Control Panel but to no effect. Thank you.

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• How to get monitor resolution of 1680x1050 using ATI Radeon HD 2600 PRO in a dual monitor setup

  - by pratikk

  I have Sapphire ATI Radeon HD 2600 PRO graphics card in my Windows Server 2008 x64 machine. It has two outputs a VGA and a DVI. I have connected the DVI to my Dell 24" monitor with 1900x1200 resolution and it works 100%. The VGA I have connected to my second monitor a Samsung 22" with native resolution of 1680x1050. But the ATI driver and Catalyst control centre doesn't show this resolution as an option. If I choose a lower resolution like 1280x1024 it looks really bad and fuzzy. I searched in google and downloaded the powerstrip tool that allowed me to create a custom resolution of 1680x1050 and then this option shows up in Catalyst control centre and my 2nd monitor works fine now. But I don't want to pay for an application to choose a display resolution. Why doesn't ATI show me that option by default even though it has no problem in actually supporting the display at resolution. Is there a way to get 1680x1050 resolution using ATI drivers only ?

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• Does SpinRite do what it claims to do?

  - by romandas

  I don't have any real (i.e. professional) experience with Steve Gibson's SpinRite so I'd like to put this to the SF community. Does SpinRite actually do what it claims? Is it a good product to use? With a proper backup solution and RAID fault tolerance, I've never found need for it, but I'm curious. There seems to be some conflicting messages regarding it, and no hard data to be found either way. On one hand, I've heard many home users claim it helped them, but I've heard home users say a lot of things -- most of the time they don't have the knowledge or experience to accurately describe what really happened. On the other hand, Steve's own description and documentation don't give me a warm fuzzy about it either. So what is the truth of the matter? Would you use it?

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• Setting up SVN+SSH for multiple users through one local user.

  - by Warlax

  Hi, I need to make our SVN repository accessible through the firewall - but without creating a local user for each potential external user. Instead, I would like to set-up SVN+SSH to route all external users through a single local user name. We would like each external user to authenticate with SSH the regular way but then treat their instance of svnserve as if they're all that single local user and possibly, control what parts of the repository each external user can access. I know that I will need to set my svnserve config according to the official guide. I tried, but the instructions are fuzzy and I am relatively a Linux n00b. What exactly are the steps to proceed? and how would you go about testing this? Thanks for your help.

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• Time Machine for Windows

  - by Kevin L.

  A simple Google search for "Time Machine for Windows" results in a flurry of different little apps. But instead of relying on forum anecdotes and advertisements, I call on the much wiser Super User beta community for some depth on this one. Having Time Machine running on Leopard is like a warm, fuzzy blanket of comfort that I never got with RAID, rsync, or SyncToy on Windows. I'm not asking the community what the "best" backup software for Windows is, but instead: Is there any true Time Machine clone for Windows, one that includes as many of the following as possible: Completely transparent, "set-it-and-forget-it" backup Incremental backups (changes only) for every hour for a day, every day for a month, and every week until the backup disk is full Ability to rebuild from this backup disk in case of main drive meltdown (the backup doesn't have to be bootable; neither are Time Machine disks) Extremely easy to use UI (target user == wife). Bonus points for a beautiful UI

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• how to check in a bash script where the shell is run from

  - by nass

  I am fuzzy about how to set a command in a script to be run only when the shell is running within an X session. basically, in ~/.bashrc I set my keyboard maps as setxkbmap -layout 'us,gr' -variant 'altgr-intl,extended' -option grp:alt_shift_toggle If I am connecting through putty , or otherwise, and i just open a command prompt window, I DONT want this command to run. If on the other hand, i have an X session running (locally or remotely) I want this command to run. how can I do this checking in a bash script? Is there a bash environment variable I can be looking at? some other way? Thank you for your help

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• How to create a password-less service account in AD?

  - by Andrew White

  Is it possible to create domain accounts that can only be accessed via a domain administrator or similar access? The goal is to create domain users that have certain network access based on their task but these users are only meant for automated jobs. As such, they don't need passwords and a domain admin can always do a run-as to drop down to the correct user to run the job. No password means no chance of someone guessing it or it being written down or lost. This may belong on SuperUser ServerFault but I am going to try here first since it's on the fuzzy border to me. I am also open to constructive alternatives.

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• how to install expect for windows 64 bit?

  - by Master James

  1.Downloaded Active Tcl from http://www.activestate.com/activetcl/downloads/ 2.Installed @ c:/Tcl/ 3.Go to Bin directory in Command prompt (Start Run commad cd c:\Tcl\bin) 4.To install Expect, executed command teacup install Expect It Appears as : Resolving Expect ... Not found in the archives. While a more fuzzy search disregarding letter case and accepting substrings was done, we are sorry to say that it yielded no possible candidates for installation either. Questions to consider: Have you spelled the name correctly ? Including the proper case of characters ? Note that teacup's 'search' command allows you to locate packages by subject, categories, and the like. Aborting installation, was not able to locate the requested entity. How to install Expect for windows 7, 64 bit ?

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• Does a bad Internet connection increase bandwidth usage?

  - by Synetech

  My (Rogers) cable connection has been pretty bad recently (channels 3 and 10 are particularly fuzzy—it’s analog, not digital cable). Not surprisingly, this has caused my cable modem to drop out and have to reestablish a connection a couple of times since it started. The poor connection of course means higher corruption (not necessarily dropped per se) which causes the TCP/IP stack to have to retransmit packets more often. Reduction of bandwidth throughput aside, I got to wondering if it increases the actual bandwidth usage. That is, if there is a high error rate on the line causing packets to have to be retransmitted: Does this increase a bandwidth monitoring program’s numbers? Does the ISP count the retransmitted packets toward the monthly cap? Based on what I remember from my university networking courses and common sense, I have a feeling that the answer to both questions is yes, but I cannot reliably measure the first, and have no authoritative answer for the second. I’m wondering if maybe the retransmitted packets are acknowledged as being duplicates and thus not counted somewhere along the line.

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• VIM is great for text. Is there, too, an efficient, mouseless way to manipulate files on OS X?

  - by Dokkat

  I am having trouble navigating through files on OS X. That is, creating files, copying, moving, and so on. I am currently using the Finder, but the act of clicking with the mouse is not very efficient. Acessing a deep folder takes a considerable amount of time and you'll have to know it's entire path. When I try to use the command line it is even worse. Going to a folder requires at least typing it's entire path with the 'cd' command; and, when you are there, you don't have full control over it. For example, how would you move 3 specific files to another folder? Some text editors offer a 'fuzzy search' function that allows a very fast form of jumping through files. What is a fast, efficient way to navigate through files on OS X?

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• What is the best resource or method for learning more about servers and networking?

  - by kaleidomedallion

  I can get around a server to some degree, but everything I have learned has been as I have needed to learn it. Every once in a while I will learn about some new command that will revolutionize how I think about systems and networking, and realize how I could have been using it this whole time if only I had known about it. Anything to bring someone from novice to some kind of fluency? Do I just need to earn the battle scars bit by bit over the course of years? (I mean of course I do but what can I do to help it be not quite so painful?) For instance, I am still fuzzy on all of networking. Any help would be greatly appreciated.

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• Intermittent graphics issue

  - by Rob

  An older (~3 year old) PC I have passed on to my younger brother has a Sony 17" LCD monitor and uses on-board Intel GMA 3100 graphics (supports Aero under Windows 7 and no more is required). Recently he has complained to me twice that after booting up the screen looks all 'fuzzy'. Initially I thought maybe he messed up the ClearType settings by mistake, but resetting that did nothing. The only thing that finally worked was changing the resolution to something else temporarily, then setting it back to the original native (highest supported) resolution. The second time this happened the same 'fix' worked. This is happening only intermittently as of now and is not predictable/reproducible. I suspect either the monitor or on-board graphics is dying. How can I check and confirm which of the two it is (or maybe something else you guys can think of)? If it's the on-board graphics, would I be able to keep using the same motherboard with the addition of a cheap PCI-E graphics card?

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• After upgrade to Windows 8.1, no Skydrive icon in task bar

  - by Jeremy Butler

  I upgraded to 8.1 and now I don't see the SkyDrive icon in the task bar, nor the green light under it indicating the my computer is communicating with SkyDrive. When I go into Control Panel |..|Notification Area Icons, SkyDrive is listed and noted as Up to date. However even though I mark it to Show Icons and Notifications I don't see any icon in the taskbar. Is it supposed to be this way, or do I have a problem? I kind of got used to that little green synchronizing indicator giving me a warm and fuzzy feeling.

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• How to get monitor resolution of 1680x1050 using ATI Radeon HD 2600 PRO in a dual monitor setup

  - by user7651

  I have Sapphire ATI Radeon HD 2600 PRO graphics card in my Windows Server 2008 x64 machine. It has two outputs a VGA and a DVI. I have connected the DVI to my Dell 24" monitor with 1900x1200 resolution and it works 100%. The VGA I have connected to my second monitor a Samsung 22" with native resolution of 1680x1050. But the ATI driver and Catalyst control centre doesn't show this resolution as an option. If I choose a lower resolution like 1280x1024 it looks really bad and fuzzy. I searched in google and downloaded the powerstrip tool that allowed me to create a custom resolution of 1680x1050 and then this option shows up in Catalyst control centre and my 2nd monitor works fine now. But I don't want to pay for an application to choose a display resolution. Why doesn't ATI show me that option by default even though it has no problem in actually supporting the display at resolution. Is there a way to get 1680x1050 resolution using ATI drivers only ?

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• Vim: How can I :cd to an sftp directory?

  - by ChrisInCambo

  Hi, I'm currently an emacs user, but thought I would come back and take another look at Vim for fun. My client machine is Ubuntu, and I frequently work on other ubuntu servers within my network, emacs and tramp is really nice in this regard, I can just connect to a file via sftp and then easily navigate to it's parents/children/sibling, just as if I was dealing with a file on the local file system. With Vim I can sftp to a file, but none of the navigation stuff works, when I use :e or fuzzy file search, vim still thinks I'm back on the client machine. If I try to :cd to the sftp directory I get an error. Is there anyway I can get the same file/folder navigation regardless of whether I'm looking at an sftp folder or a folder on my client machine? Cheers, Chrsi

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• What is the difference between a desktop environment and a window manager?

  - by Zolomon

  As the title says. I'm having a really hard time trying to understand what the differences between a desktop environment and a window manager are? EDIT: This is what I found out later. There are basically three layers that can be included in the Linux desktop: X Windows – This is the foundation that allows for graphic elements to be drawn on the display. X Windows builds the primitive framework that allows moving of windows, interactions with keyboard and mouse, and draws windows. This is required for any graphical desktop. Window Manager – The Window Manager is the piece of the puzzle that controls the placement and appearance of windows. Window Managers include: Enlightenment, Afterstep, FVWM, Fluxbox, IceWM, etc. Requires X Windows but not a desktop environment. Desktop Environment – This is where it begins to get a little fuzzy for some. A Desktop Environment includes a Window Manager but builds upon it. The Desktop Environment typically is a far more fully integrated system than a Window Manager. Requires both X Windows and a Window Manager.

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• Reclaim Vertical UI Space by Moving Your Tabs to the Side in Firefox

  - by Asian Angel

  Are you looking for a way to move your tabs to the side in Firefox and gain access to more vertical UI space? The Vertical Tabs extension for Firefox lets you accomplish both in a matter of moments. As soon as you install the extension and restart Firefox the Tab Bar will be automatically converted into a shiny new Vertical Tabs Sidebar. All that you have to do is start enjoying the extra vertical UI space. Some things to keep in mind when using the extension are: You can easily adjust the width of the sidebar to suit your needs using the mouse (very nice!) The Firefox Menu Button, Panorama Button, and Tab Control controls move to the bottom of the sidebar (see screenshot above) You can group tabs if needed or desired There is no option available to move the sidebar to the right side of the browser at the moment The use of Personas themes (or other themes) may affect how the text for the tabs will look (i.e. a slightly fuzzy shadow effect when not selected as seen in the screenshot above) Note: Works with Firefox 4.0b7 – 4.0.* Install the Vertical Tabs Extension [Mozilla Add-ons] Latest Features How-To Geek ETC Should You Delete Windows 7 Service Pack Backup Files to Save Space? What Can Super Mario Teach Us About Graphics Technology? Windows 7 Service Pack 1 is Released: But Should You Install It? How To Make Hundreds of Complex Photo Edits in Seconds With Photoshop Actions How to Enable User-Specific Wireless Networks in Windows 7 How to Use Google Chrome as Your Default PDF Reader (the Easy Way) Reclaim Vertical UI Space by Moving Your Tabs to the Side in Firefox Wind and Water: Puzzle Battles – An Awesome Game for Linux and Windows How Star Wars Changed the World [Infographic] Tabs Visual Manager Adds Thumbnailed Tab Switching to Chrome Daisies and Rye Swaying in the Summer Wind Wallpaper Read On Phone Pushes Data from Your Desktop to the Appropriate Android App

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