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• RightNow CX @ OpenWorld: What to Experience

  - by Tony Berk

  We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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• Odd company release cycle: Go Distributed Source Control?

  - by MrLane

  sorry about this long post, but I think it is worth it! I have just started with a small .NET shop that operates quite a bit differently to other places that I have worked. Unlike any of my previous positions, the software written here is targetted at multiple customers and not every customer gets the latest release of the software at the same time. As such, there is no "current production version." When a customer does get an update, they also get all of the features added to he software since their last update, which could be a long time ago. The software is highly configurable and features can be turned on and off: so called "feature toggles." Release cycles are very tight here, in fact they are not on a shedule: when a feature is complete the software is deployed to the relevant customer. The team only last year moved from Visual Source Safe to Team Foundation Server. The problem is they still use TFS as if it were VSS and enforce Checkout locks on a single code branch. Whenever a bug fix gets put out into the field (even for a single customer) they simply build whatever is in TFS, test the bug was fixed and deploy to the customer! (Myself coming from a pharma and medical devices software background this is unbeliveable!). The result is that half baked dev code gets put into production without being even tested. Bugs are always slipping into release builds, but often a customer who just got a build will not see these bugs if they don't use the feature the bug is in. The director knows this is a problem as the company is starting to grow all of a sudden with some big clients coming on board and more smaller ones. I have been asked to look at source control options in order to eliminate deploying of buggy or unfinished code but to not sacrifice the somewhat asyncronous nature of the teams releases. I have used VSS, TFS, SVN and Bazaar in my career, but TFS is where most of my experience has been. Previously most teams I have worked with use a two or three branch solution of Dev-Test-Prod, where for a month developers work directly in Dev and then changes are merged to Test then Prod, or promoted "when its done" rather than on a fixed cycle. Automated builds were used, using either Cruise Control or Team Build. In my previous job Bazaar was used sitting on top of SVN: devs worked in their own small feature branches then pushed their changes to SVN (which was tied into TeamCity). This was nice in that it was easy to isolate changes and share them with other peoples branches. With both of these models there was a central dev and prod (and sometimes test) branch through which code was pushed (and labels were used to mark builds in prod from which releases were made...and these were made into branches for bug fixes to releases and merged back to dev). This doesn't really suit the way of working here, however: there is no order to when various features will be released, they get pushed when they are complete. With this requirement the "continuous integration" approach as I see it breaks down. To get a new feature out with continuous integration it has to be pushed via dev-test-prod and that will capture any unfinished work in dev. I am thinking that to overcome this we should go down a heavily feature branched model with NO dev-test-prod branches, rather the source should exist as a series of feature branches which when development work is complete are locked, tested, fixed, locked, tested and then released. Other feature branches can grab changes from other branches when they need/want, so eventually all changes get absorbed into everyone elses. This fits very much down a pure Bazaar model from what I experienced at my last job. As flexible as this sounds it just seems odd to not have a dev trunk or prod branch somewhere, and I am worried about branches forking never to re-integrate, or small late changes made that never get pulled across to other branches and developers complaining about merge disasters... What are peoples thoughts on this? A second final question: I am somewhat confused about the exact definition of distributed source control: some people seem to suggest it is about just not having a central repository like TFS or SVN, some say it is about being disconnected (SVN is 90% disconnected and TFS has a perfectly functional offline mode) and others say it is about Feature Branching and ease of merging between branches with no parent-child relationship (TFS also has baseless merging!). Perhaps this is a second question!

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• Best Method For Evaluating Existing Software or New Software

  How many of us have been faced with having to decide on an off-the-self or a custom built component, application, or solution to integrate in to an existing system or to be the core foundation of a new system? What is the best method for evaluating existing software or new software still in the design phase? One of the industry preferred methodologies to use is the Active Reviews for Intermediate Designs (ARID) evaluation process.  ARID is a hybrid mixture of the Active Design Review (ADR) methodology and the Architectural Tradeoff Analysis Method (ATAM). So what is ARID? ARD’s main goal is to ensure quality, detailed designs in software. One way in which it does this is by empowering reviewers by assigning generic open ended survey questions. This approach attempts to remove the possibility for allowing the standard answers such as “Yes” or “No”. The ADR process ignores the “Yes”/”No” questions due to the fact that they can be leading based on how the question is asked. Additionally these questions tend to receive less thought in comparison to more open ended questions. Common Active Design Review Questions What possible exceptions can occur in this component, application, or solution? How should exceptions be handled in this component, application, or solution? Where should exceptions be handled in this component, application, or solution? How should the component, application, or solution flow based on the design? What is the maximum execution time for every component, application, or solution? What environments can this component, application, or solution? What data dependencies does this component, application, or solution have? What kind of data does this component, application, or solution require? Ok, now I know what ARID is, how can I apply? Let’s imagine that your organization is going to purchase an off-the-shelf (OTS) solution for its customer-relationship management software. What process would we use to ensure that the correct purchase is made? If we use ARID, then we will have a series of 9 steps broken up by 2 phases in order to ensure that the correct OTS solution is purchases. Phase 1 Identify the Reviewers Prepare the Design Briefing Prepare the Seed Scenarios Prepare the Materials When identifying reviewers for a design it is preferred that they be pulled from a candidate pool comprised of developers that are going to implement the design. The believe is that developers actually implementing the design will have more a vested interest in ensuring that the design is correct prior to the start of code. Design debriefing consist of a summary of the design, examples of the design solving real world examples put in to use and should be no longer than two hours typically. The primary goal of this briefing is to adequately summarize the design so that the review members could actually implement the design. In the example of purchasing an OTS product I would attempt to review my briefing prior to its distribution with the review facilitator to ensure that nothing was excluded that should have not been. This practice will also allow me to test the length of the briefing to ensure that can be delivered in an appropriate about of time. Seed Scenarios are designed to illustrate conceptualized scenarios when applied with a set of sample data. These scenarios can then be used by the reviewers in the actual evaluation of the software, All materials needed for the evaluation should be prepared ahead of time so that they can be reviewed prior to and during the meeting. Materials Included: Presentation Seed Scenarios Review Agenda Phase 2 Present ARID Present Design Brainstorm and prioritize scenarios Apply scenarios Summarize Prior to the start of any ARID review meeting the Facilitator should define the remaining steps of ARID so that all the participants know exactly what they are doing prior to the start of the review process. Once the ARID rules have been laid out, then the lead designer presents an overview of the design which typically takes about two hours. During this time no questions about the design or rational are allowed to be asked by the review panel as a standard, but they are written down for use latter in the process. After the presentation the list of compiled questions is then summarized and sent back to the lead designer as areas that need to be addressed further. In the example of purchasing an OTS product issues could arise regarding security, the implementation needed or even if this is this the correct product to solve the needed solution. After the Design presentation a brainstorming and prioritize scenarios process begins by reducing the seed scenarios down to just the highest priority scenarios.  These will then be used to test the design for suitability. Once the selected scenarios have been defined the reviewers apply the examples provided in the presentation to the scenarios. The intended output of this process is to provide code or pseudo code that makes use of the examples provided while solving the selected seed scenarios. As a standard rule, the designers of the systems are not allowed to help the review board unless they all become stuck. When this occurs it is documented and along with the reason why the designer needed to help the review panel back on track. Once all of the scenarios have been completed the review facilitator reviews with the group issues that arise during the process. Then the reviewers will be polled as to efficacy of the review experience. References: Clements, Paul., Kazman, Rick., Klien, Mark. (2002). Evaluating Software Architectures: Methods and Case Studies Indianapolis, IN: Addison-Wesley

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• How Do You Actually Model Data?

  Since the 1970’s Developers, Analysts and DBAs have been able to represent concepts and relations in the form of data through the use of generic symbols.  But what is data modeling?  The first time I actually heard this term I could not understand why anyone would want to display a computer on a fashion show runway. Hey, what do you expect? At that time I was a freshman in community college, and obviously this was a long time ago.  I have since had the chance to learn what data modeling truly is through using it. Data modeling is a process of breaking down information and/or requirements in to common categories called objects. Once objects start being defined then relationships start to form based on dependencies found amongst other existing objects.  Currently, there are several tools on the market that help data designer actually map out objects and their relationships through the use of symbols and lines.  These diagrams allow for designs to be review from several perspectives so that designers can ensure that they have the optimal data design for their project and that the design is flexible enough to allow for potential changes and/or extension in the future. Additionally these basic models can always be further refined to show different levels of details depending on the target audience through the use of three different types of models. Conceptual Data Model(CDM)Conceptual Data Models include all key entities and relationships giving a viewer a high level understanding of attributes. Conceptual data model are created by gathering and analyzing information from various sources pertaining to a project during the typical planning phase of a project. Logical Data Model (LDM)Logical Data Models are conceptual data models that have been expanded to include implementation details pertaining to the data that it will store. Additionally, this model typically represents an origination’s business requirements and business rules by defining various attribute data types and relationships regarding each entity. This additional information can be directly translated to the Physical Data Model which reduces the actual time need to implement it. Physical Data Model(PDMs)Physical Data Model are transformed Logical Data Models that include the necessary tables, columns, relationships, database properties for the creation of a database. This model also allows for considerations regarding performance, indexing and denormalization that are applied through database rules, data integrity. Further expanding on why we actually use models in modern application/database development can be seen in the benefits that data modeling provides for data modelers and projects themselves, Benefits of Data Modeling according to Applied Information Science Abstraction that allows data designers remove concepts and ideas form hard facts in the form of data. This gives the data designers the ability to express general concepts and/or ideas in a generic form through the use of symbols to represent data items and the relationships between the items. Transparency through the use of data models allows complex ideas to be translated in to simple symbols so that the concept can be understood by all viewpoints and limits the amount of confusion and misunderstanding. Effectiveness in regards to tuning a model for acceptable performance while maintaining affordable operational costs. In addition it allows systems to be built on a solid foundation in terms of data. I shudder at the thought of a world without data modeling, think about it? Data is everywhere in our lives. Data modeling allows for optimizing a design for performance and the reduction of duplication. If one was to design a database without data modeling then I would think that the first things to get impacted would be database performance due to poorly designed database and there would be greater chances of unnecessary data duplication that would also play in to the excessive query times because unneeded records would need to be processed. You could say that a data designer designing a database is like a box of chocolates. You will never know what kind of database you will get until after it is built.

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• How would you gather client's data on Google App Engine without using Datastore/Backend Instances too much?

  - by ruslan

  I'm relatively new to StackExchange and not sure if it's appropriate place to ask design question. Site gives me a hint "The question you're asking appears subjective and is likely to be closed". Please let me know. Anyway.. One of the projects I'm working on is online survey engine. It's my first big commercial project on Google App Engine. I need your advice on how to collect stats and efficiently record them in DataStore without bankrupting me. Initial requirements are: After user finishes survey client sends list of pairs [ID (int) + PercentHit (double)]. This list shows how close answers of this user match predefined answers of reference answerers (which identified by IDs). I call them "target IDs". Creator of the survey wants to see aggregated % for given IDs for last hour, particular timeframe or from the beginning of the survey. Some surveys may have thousands of target/reference answerers. So I created entity public class HitsStatsDO implements Serializable { @Id transient private Long id; transient private Long version = (long) 0; transient private Long startDate; @Parent transient private Key parent; // fake parent which contains target id @Transient int targetId; private double avgPercent; private long hitCount; } But writing HitsStatsDO for each target from each user would give a lot of data. For instance I had a survey with 3000 targets which was answered by ~4 million people within one week with 300K people taking survey in first day. Even if we assume they were answering it evenly for 24 hours it would give us ~1040 writes/second. Obviously it hits concurrent writes limit of Datastore. I decided I'll collect data for one hour and save that, that's why there are avgPercent and hitCount in HitsStatsDO. GAE instances are stateless so I had to use dynamic backend instance. There I have something like this: // Contains stats for one hour private class Shard { ReadWriteLock lock = new ReentrantReadWriteLock(); Map<Integer, HitsStatsDO> map = new HashMap<Integer, HitsStatsDO>(); // Key is target ID public void saveToDatastore(); public void updateStats(Long startDate, Map<Integer, Double> hits); } and map with shard for current hour and previous hour (which doesn't stay here for long) private HashMap<Long, Shard> shards = new HashMap<Long, Shard>(); // Key is HitsStatsDO.startDate So once per hour I dump Shard for previous hour to Datastore. Plus I have class LifetimeStats which keeps Map<Integer, HitsStatsDO> in memcached where map-key is target ID. Also in my backend shutdown hook method I dump stats for unfinished hour to Datastore. There is only one major issue here - I have only ONE backend instance :) It raises following questions on which I'd like to hear your opinion: Can I do this without using backend instance ? What if one instance is not enough ? How can I split data between multiple dynamic backend instances? It hard because I don't know how many I have because Google creates new one as load increases. I know I can launch exact number of resident backend instances. But how many ? 2, 5, 10 ? What if I have no load at all for a week. Constantly running 10 backend instances is too expensive. What do I do with data from clients while backend instance is dead/restarting? Thank you very much in advance for your thoughts.

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• Simple MVVM Walkthrough – Refactored

  - by Sean Feldman

  JR has put together a good introduction post into MVVM pattern. I love kick start examples that serve the purpose well. And even more than that I love examples that also can pass the real world projects check. So I took the sample code and refactored it slightly for a few aspects that a lot of developers might raise a brow. Michael has mentioned model (entity) visibility from view. I agree on that. A few other items that don’t settle are using property names as string (magical strings) and Saver class internal casting of a parameter (custom code for each Saver command). Fixing a property names usage is a straight forward exercise – leverage expressions. Something simple like this would do the initial job: class PropertyOf<T> { public static string Resolve(Expression<Func<T, object>> expression) { var member = expression.Body as MemberExpression; return member.Member.Name; } } With this, refactoring of properties names becomes an easy task, with confidence that an old property name string will not get left behind. An updated Invoice would look like this: public class Invoice : INotifyPropertyChanged { private int id; private string receiver; public event PropertyChangedEventHandler PropertyChanged; private void OnPropertyChanged(string propertyName) { if (PropertyChanged != null) { PropertyChanged(this, new PropertyChangedEventArgs(propertyName)); } } public int Id { get { return id; } set { if (id != value) { id = value; OnPropertyChanged(PropertyOf<Invoice>.Resolve(x => x.Id)); } } } public string Receiver { get { return receiver; } set { receiver = value; OnPropertyChanged(PropertyOf<Invoice>.Resolve(x => x.Receiver)); } } } For the saver, I decided to change it a little so now it becomes a “view-model agnostic” command, one that can be used for multiple commands/view-models. Updated Saver code now accepts an action at construction time and executes that action. No more black magic internal class Command : ICommand { private readonly Action executeAction; public Command(Action executeAction) { this.executeAction = executeAction; } public bool CanExecute(object parameter) { return true; } public event EventHandler CanExecuteChanged; public void Execute(object parameter) { // no more black magic executeAction(); } } Change in InvoiceViewModel is instantiation of Saver command and execution action for the specific command. public ICommand SaveCommand { get { if (saveCommand == null) saveCommand = new Command(ExecuteAction); return saveCommand; } set { saveCommand = value; } } private void ExecuteAction() { DisplayMessage = string.Format("Thanks for creating invoice: {0} {1}", Invoice.Id, Invoice.Receiver); } This way internal knowledge of InvoiceViewModel remains in InvoiceViewModel and Command (ex-Saver) is view-model agnostic. Now the sample is not only a good introduction, but also has some practicality in it. My 5 cents on the subject. Sample code MvvmSimple2.zip

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• Application Module Extension in Oracle Application R12

  - by Manoj Madhusoodanan

  In this blog I will describe how to Extend Application Module.I will explain this based on my previous blog PL/SQL based EO.  I want to extend FndUserAM to add a procedure to raise a custom business event when the FND_USER has created successfully. Here I am using a custom business event "xxcust.oracle.apps.demo_event". Please find the code used in Business Event. TablePackage Following steps needs to perform. 1) Download all files pertaining to "Entity Object Based on PL/SQL" to JDEV_USER_HOME/myprojects and JDEV_USER_HOME/myclasses.If you want to see the content of source java file decompile it and save it in JDEV_USER_HOME/myprojects. 2) Create XXFndUserAM as follows. 3) Add following method to XXFndUserAMImpl.    import oracle.apps.fnd.framework.OAException;   import oracle.apps.fnd.framework.server.OADBTransactionImpl;   import oracle.apps.fnd.wf.bes.BusinessEvent;   import oracle.apps.fnd.wf.bes.BusinessEventException;    import java.sql.Connection;     public void raiseEvent(String userName) {        String eventName = "xxcust.oracle.apps.demo_event";        String eventKey = userName;        Connection conn = ((OADBTransactionImpl)getOADBTransaction()).getJdbcConnection();         BusinessEvent event = null;         try{             event = new BusinessEvent(eventName, eventKey);             /* Setting Parameters */             event.setStringProperty("USER_NAME",userName);             event.setStringProperty("STATUS","User has created sucessfully");             event.raise(conn);             }             catch (BusinessEventException e) {                 throw new OAException("Exception occured when invoking web service - "+e.getMessage());             }             getOADBTransaction().commit();    } 4) Create a controller which extends from xxcust.oracle.apps.fnd.user.webui.CreateFndUserCO.Call raiseEvent method from new controller. 5) Create substitution for FndUserAM. 6) Migrate following files to $JAVA_TOP. xxcustom.oracle.apps.fnd.user.server.FndUserAMImpl.javaxxcustom.oracle.apps.fnd.user.server.XXFndUserAM.xmlxxcustom.oracle.apps.fnd.user.webui.XXCreateFndUserCO.java 8) Migrate the substitution. 9) Restart the server. 10) Personalize the page /xxcust/oracle/apps/fnd/user/webuiCreateFndUserPG and set the new controller. 11) Verify the substitution has properly applied by clicking About the Page. 12) Access the page and create a user. You can the the result of the Business Event.

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• Social Search: Looking for Love

  - by Mike Stiles

  For marketers and enterprise executives who have placed a higher priority on and allocated bigger budgets to search over social, it might be time to notice yet another shift that’s well underway. Social is search. Search marketing was always more of an internal slam-dunk than other digital initiatives. Even a C-suite that understood little about the new technology world knew it’s a good thing when people are able to find you. Google was the new Yellow Pages. Only with Google, you could get your listing first without naming yourself “AAAA Plumbing.” There were wizards out there who could give your business prominence in front of people who were specifically looking for what you offered. Other search giants like Bing also came along to offer such ideal matchmaking possibilities. But what if the consumer isn’t using a search engine to find what they’re looking for? And what if the search engines started altering their algorithms so that search placement manipulation was more difficult? Both of those things have started to happen. Experian Hitwise’s numbers show that visits to the major search engines in the UK dropped 100 million through August. Search engines are far from dead, or even challenged. But more and more, the public is discovering the sites and brands they need through advice they get via social, not search. You’ll find the worlds of social and search increasingly co-mingling as well. Search behemoths Google and Bing are including Facebook and Google+ into their engines. Meanwhile, Facebook and Twitter have done some integration of global web search into their platforms. So what makes social such a worthwhile search entity for brands? First and foremost, the consumer has demonstrated a behavior of acting on recommendations from social connections. A cry in the wilderness like, “Anybody know any good catering companies?” will usually yield a link (and an endorsement) from a friend such as “Yeah, check out Just-Cheese-Balls Catering.” There’s no such human-driven force/influence behind the big search engines. Facebook’s Mark Zuckerberg and others call it “Friend Mining.” It is, in essence, searching for answers from friends’ experiences as opposed to faceless code. And Facebook has all of those friends’ experiences already stored as data. eMarketer says search in an $18 billion business, and investors are really into it. So no shock Facebook’s ready to leverage their social graph into relevant search. What do you do about all this as a brand? For one thing, it’s going to lead to some interesting paid marketing opportunities around the corner, including Sponsored Stories bought against certain queries, inserting deals into search results, capitalizing on social search results on mobile, etc. Apart from that, it might be time to stop mentally separating social and search in your strategic planning and budgeting. Courting your fans on social will cumulatively add up to more valuable, personally endorsed recommendations for your company when a consumer conducts a search on social. Fail to foster those relationships, fail to engage, fail to provide knock-em-dead customer service, fail to wow them with your actual products and services…and you’ll wind up with the visibility you deserve in social search results.

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• An Actionable Common Approach to Federal Enterprise Architecture

  - by TedMcLaughlan

  The recent “Common Approach to Federal Enterprise Architecture” (US Executive Office of the President, May 2 2012) is extremely timely and well-organized guidance for the Federal IT investment and deployment community, as useful for Federal Departments and Agencies as it is for their stakeholders and integration partners. The guidance not only helps IT Program Planners and Managers, but also informs and prepares constituents who may be the beneficiaries or otherwise impacted by the investment. The FEA Common Approach extends from and builds on the rapidly-maturing Federal Enterprise Architecture Framework (FEAF) and its associated artifacts and standards, already included to a large degree in the annual Federal Portfolio and Investment Management processes – for example the OMB’s Exhibit 300 (i.e. Business Case justification for IT investments).A very interesting element of this Approach includes the very necessary guidance for actually using an Enterprise Architecture (EA) and/or its collateral – good guidance for any organization charged with maintaining a broad portfolio of IT investments. The associated FEA Reference Models (i.e. the BRM, DRM, TRM, etc.) are very helpful frameworks for organizing, understanding, communicating and standardizing across agencies with respect to vocabularies, architecture patterns and technology standards. Determining when, how and to what level of detail to include these reference models in the typically long-running Federal IT acquisition cycles wasn’t always clear, however, particularly during the first interactions of a Program’s technical and functional leadership with the Mission owners and investment planners. This typically occurs as an agency begins the process of describing its strategy and business case for allocation of new Federal funding, reacting to things like new legislation or policy, real or anticipated mission challenges, or straightforward ROI opportunities (for example the introduction of new technologies that deliver significant cost-savings).The early artifacts (i.e. Resource Allocation Plans, Acquisition Plans, Exhibit 300’s or other Business Case materials, etc.) of the intersection between Mission owners, IT and Program Managers are far easier to understand and discuss, when the overlay of an evolved, actionable Enterprise Architecture (such as the FEA) is applied.  “Actionable” is the key word – too many Public Service entity EA’s (including the FEA) have for too long been used simply as a very highly-abstracted standards reference, duly maintained and nominally-enforced by an Enterprise or System Architect’s office. Refreshing elements of this recent FEA Common Approach include one of the first Federally-documented acknowledgements of the “Solution Architect” (the “Problem-Solving” role). This role collaborates with the Enterprise, System and Business Architecture communities primarily on completing actual “EA Roadmap” documents. These are roadmaps grounded in real cost, technical and functional details that are fully aligned with both contextual expectations (for example the new “Digital Government Strategy” and its required roadmap deliverables - and the rapidly increasing complexities of today’s more portable and transparent IT solutions.  We also expect some very critical synergies to develop in early IT investment cycles between this new breed of “Federal Enterprise Solution Architect” and the first waves of the newly-formal “Federal IT Program Manager” roles operating under more standardized “critical competency” expectations (including EA), likely already to be seriously influencing the quality annual CPIC (Capital Planning and Investment Control) processes.  Our Oracle Enterprise Strategy Team (EST) and associated Oracle Enterprise Architecture (OEA) practices are already engaged in promoting and leveraging the visibility of Enterprise Architecture as a key contributor to early IT investment validation, and we look forward in particular to seeing the real, citizen-centric benefits of this FEA Common Approach in particular surface across the entire Public Service CPIC domain - Federal, State, Local, Tribal and otherwise. Read more Enterprise Architecture blog posts for additional EA insight!

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• More Stuff less Fluff

  - by brendonpage

  Originally posted on: http://geekswithblogs.net/brendonpage/archive/2013/11/08/more-stuff-less-fluff.aspxYAGNI – "You Aren't Going To Need It". This is an acronym commonly used in software development to remind developers to only write what they need. This acronym exists because software developers have gotten into the habit of writing everything they need to solve a problem and then everything they think they're going to possibly need in the future. Since we can't predict the future this results in a large portion of the code that we write never being used. That extra code causes unnecessary complexity, which makes it harder to understand and harder to modify when we inevitably have to write something that we didn't think of. I've known about YAGNI for some time now but I never really got it. The words made sense and the idea was clear but the concept never sank in. I was one of those devs who'd happily write a ton of code in the anticipation of future needs. In my mind this was an essential part of writing high quality code. I didn't realise that in doing so I was actually writing low quality code. If you are anything like me you are probably thinking "Lies and propaganda! High quality code needs to be future proof." I agree! But what makes code future proof? If we could see into the future the answer would be simple, code that allows for or meets all future requirements. Since we can't see the future the best we can do is write code that can easily adapt to future requirements, this means writing flexible code. Flexible code is: Fast to understand. Fast to add to. Fast to modify. To be flexible code has to be simple, this means only making it as complex as it needs to be to meet those 3 criteria. That is high quality code. YAGNI! The art is in deciding where to place the seams (abstractions) that will give you flexibility without making decisions about future functionality. Robert C Martin explains it very nicely, he says a good architecture allows you to defer decisions because if you can defer a decision then you have the flexibility to change it. I've recently had a YAGNI experience which brought this all into perspective. I was working on a new project which had multiple clients that connect to a server hosted in the cloud. I was tasked with adding a feature to the desktop client that would allow users to capture items that would then be saved to the cloud. My immediate thought was "Hey we have multiple clients so I should build a web service for these items, that way we can access them from other clients", so I went to work and this is what I created.  I stood back and gazed upon what I'd created with a warm fuzzy feeling. It was beautiful! Then the time came for the team to use the design I'd created for another feature with a new entity. Let's just say that they didn't get the same warm fuzzy feeling that I did when they looked at the design. After much discussion they eventually got it through to me that I'd bloated the design based on an assumption of future functionality. After much more discussion we cut the design down to the following. This design gives us future flexibility with no extra work, it is as complex as it needs to be. It has been a couple of months since this incident and we still haven't needed to access either of the entities from other clients. Using the simpler design allowed us to do more stuff with less stuff!

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• NDepend Evaluation: Part 3

  - by Anthony Trudeau

  NDepend is a Visual Studio add-in designed for intense code analysis with the goal of high code quality. NDepend uses a number of metrics and aggregates the data in pleasing static and active visual reports. My evaluation of NDepend will be broken up into several different parts. In the first part of the evaluation I looked at installing the add-in.  And in the last part I went over my first impressions including an overview of the features.  In this installment I provide a little more detail on a few of the features that I really like. Dependency Matrix The dependency matrix is one of the rich visual components provided with NDepend.  At a glance it lets you know where you have coupling problems including cycles.  It does this with number indicating the weight of the dependency and a color-coding that indicates the nature of the dependency. Green and blue cells are direct dependencies (with the difference being whether the relationship is from row-to-column or column-to-row).  Black cells are the ones that you really want to know about.  These indicate that you have a cycle.  That is, type A refers to type B and type B also refers to Type A. But, that’s not the end of the story.  A handy pop-up appears when you hover over the cell in question.  It explains the color, the dependency, and provides several interesting links that will teach you more than you want to know about the dependency. You can double-click the problem cells to explode the dependency.  That will show the dependencies on a method-by-method basis allowing you to more easily target and fix the problem.  When you’re done you can click the back button on the toolbar. Dependency Graph The dependency graph is another component provided.  It’s complementary to the dependency matrix, but it isn’t as easy to identify dependency issues using the window. On a positive note, it does provide more information than the matrix. My biggest issue with the dependency graph is determining what is shown.  This was not readily obvious.  I ended up using the navigation buttons to get an acceptable view.  I would have liked to choose what I see. Once you see the types you want you can get a decent idea of coupling strength based on the width of the dependency lines.  Double-arrowed lines are problematic and are shown in red.  The size of the boxes will be related to the metric being displayed.  This is controlled using the Box Size drop-down in the toolbar.  Personally, I don’t find the size of the box to be helpful, so I change it to Constant Font. One nice thing about the display is that you can see the entire path of dependencies when you hover over a type.  This is done by color-coding the dependencies and dependants.  It would be nice if selecting the box for the type would lock the highlighting in place. I did find a perhaps unintended work-around to the color-coding.  You can lock the color-coding in by hovering over the type, right-clicking, and then clicking on the canvas area to clear the pop-up menu.  You can then do whatever with it including saving it to an image file with the color-coding. CQL NDepend uses a code query language (CQL) to work with your code just like it was a database.  CQL cannot be confused with the robustness of T-SQL or even LINQ, but it represents an impressive attempt at providing an expressive way to enumerate and interrogate your code. There are two main windows you’ll use when working with CQL.  The CQL Query Explorer allows you to define what queries (rules) are run as part of a report – I immediately unselected rules that I don’t want in my results.  The CQL Query Edit window is where you can view or author your own rules.  The explorer window is pretty self-explanatory, so I won’t mention it further other than to say that any queries you author will appear in the custom group. Authoring your own queries is really hard to screw-up.  The Intellisense-like pop-ups tell you what you can do while making composition easy.  I was able to create a query within two minutes of playing with the editor.  My query warns if any types that are interfaces don’t start with an “I”. WARN IF Count > 0 IN SELECT TYPES WHERE IsInterface AND !NameLike “I” The results from the CQL Query Edit window are immediate. That fact makes it useful for ad hoc querying.  It’s worth mentioning two things that could make the experience smoother.  First, out of habit from using Visual Studio I expect to be able to scroll and press Tab to select an item in the list (like Intellisense).  You have to press Enter when you scroll to the item you want.  Second, the commands are case-sensitive.  I don’t see a really good reason to enforce that. CQL has a lot of potential not just in enforcing code quality, but also enforcing architectural constraints that your enterprise has defined. Up Next My next update will be the final part of the evaluation.  I will summarize my experience and provide my conclusions on the NDepend add-in. ** View Part 1 of the Evaluation ** ** View Part 2 of the Evaluation ** Disclaimer: Patrick Smacchia contacted me about reviewing NDepend. I received a free license in return for sharing my experiences and talking about the capabilities of the add-in on this site. There is no expectation of a positive review elicited from the author of NDepend.

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• How can I gather client's data on Google App Engine without using Datastore/Backend Instances too much?

  - by ruslan

  One of the projects I'm working on is online survey engine. It's my first big commercial project on Google App Engine. I need your advice on how to collect stats and efficiently record them in DataStore without bankrupting me. Initial requirements are: After user finishes survey client sends list of pairs [ID (int) + PercentHit (double)]. This list shows how close answers of this user match predefined answers of reference answerers (which identified by IDs). I call them "target IDs". Creator of the survey wants to see aggregated % for given IDs for last hour, particular timeframe or from the beginning of the survey. Some surveys may have thousands of target/reference answerers. So I created entity public class HitsStatsDO implements Serializable { @Id transient private Long id; transient private Long version = (long) 0; transient private Long startDate; @Parent transient private Key parent; // fake parent which contains target id @Transient int targetId; private double avgPercent; private long hitCount; } But writing HitsStatsDO for each target from each user would give a lot of data. For instance I had a survey with 3000 targets which was answered by ~4 million people within one week with 300K people taking survey in first day. Even if we assume they were answering it evenly for 24 hours it would give us ~1040 writes/second. Obviously it hits concurrent writes limit of Datastore. I decided I'll collect data for one hour and save that, that's why there are avgPercent and hitCount in HitsStatsDO. GAE instances are stateless so I had to use dynamic backend instance. There I have something like this: // Contains stats for one hour private class Shard { ReadWriteLock lock = new ReentrantReadWriteLock(); Map<Integer, HitsStatsDO> map = new HashMap<Integer, HitsStatsDO>(); // Key is target ID public void saveToDatastore(); public void updateStats(Long startDate, Map<Integer, Double> hits); } and map with shard for current hour and previous hour (which doesn't stay here for long) private HashMap<Long, Shard> shards = new HashMap<Long, Shard>(); // Key is HitsStatsDO.startDate So once per hour I dump Shard for previous hour to Datastore. Plus I have class LifetimeStats which keeps Map<Integer, HitsStatsDO> in memcached where map-key is target ID. Also in my backend shutdown hook method I dump stats for unfinished hour to Datastore. There is only one major issue here - I have only ONE backend instance :) It raises following questions on which I'd like to hear your opinion: Can I do this without using backend instance ? What if one instance is not enough ? How can I split data between multiple dynamic backend instances? It hard because I don't know how many I have because Google creates new one as load increases. I know I can launch exact number of resident backend instances. But how many ? 2, 5, 10 ? What if I have no load at all for a week. Constantly running 10 backend instances is too expensive. What do I do with data from clients while backend instance is dead/restarting?

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• Access Control Service v2: Registering Web Identities in your Applications [concepts]

  - by Your DisplayName here!

  ACS v2 support two fundamental types of client identities– I like to call them “enterprise identities” (WS-*) and “web identities” (Google, LiveID, OpenId in general…). I also see two different “mind sets” when it comes to application design using the above identity types: Enterprise identities – often the fact that a client can present a token from a trusted identity provider means he is a legitimate user of the application. Trust relationships and authorization details have been negotiated out of band (often on paper). Web identities – the fact that a user can authenticate with Google et al does not necessarily mean he is a legitimate (or registered) user of an application. Typically additional steps are necessary (like filling out a form, email confirmation etc). Sometimes also a mixture of both approaches exist, for the sake of this post, I will focus on the web identity case. I got a number of questions how to implement the web identity scenario and after some conversations it turns out it is the old authentication vs. authorization problem that gets in the way. Many people use the IsAuthenticated property on IIdentity to make security decisions in their applications (or deny user=”?” in ASP.NET terms). That’s a very natural thing to do, because authentication was done inside the application and we knew exactly when the IsAuthenticated condition is true. Been there, done that. Guilty ;) The fundamental difference between these “old style” apps and federation is, that authentication is not done by the application anymore. It is done by a third party service, and in the case of web identity providers, in services that are not under our control (nor do we have a formal business relationship with these providers). Now the issue is, when you switch to ACS, and someone with a Google account authenticates, indeed IsAuthenticated is true – because that’s what he is! This does not mean, that he is also authorized to use the application. It just proves he was able to authenticate with Google. Now this obviously leads to confusion. How can we solve that? Easy answer: We have to deal with authentication and authorization separately. Job done ;) For many application types I see this general approach: Application uses ACS for authentication (maybe both enterprise and web identities, we focus on web identities but you could easily have a dual approach here) Application offers to authenticate (or sign in) via web identity accounts like LiveID, Google, Facebook etc. Application also maintains a database of its “own” users. Typically you want to store additional information about the user In such an application type it is important to have a unique identifier for your users (think the primary key of your user database). What would that be? Most web identity provider (and all the standard ACS v2 supported ones) emit a NameIdentifier claim. This is a stable ID for the client (scoped to the relying party – more on that later). Furthermore ACS emits a claims identifying the identity provider (like the original issuer concept in WIF). When you combine these two values together, you can be sure to have a unique identifier for the user, e.g.: Facebook-134952459903700\799880347 You can now check on incoming calls, if the user is already registered and if yes, swap the ACS claims with claims coming from your user database. One claims would maybe be a role like “Registered User” which can then be easily used to do authorization checks in the application. The WIF claims authentication manager is a perfect place to do the claims transformation. If the user is not registered, show a register form. Maybe you can use some claims from the identity provider to pre-fill form fields. (see here where I show how to use the Facebook API to fetch additional user properties). After successful registration (which may include other mechanisms like a confirmation email), flip the bit in your database to make the web identity a registered user. This is all very theoretical. In the next post I will show some code and provide a download link for the complete sample. More on NameIdentifier Identity providers “guarantee” that the name identifier for a given user in your application will always be the same. But different applications (in the case of ACS – different ACS namespaces) will see different name identifiers. This is by design to protect the privacy of users because identical name identifiers could be used to create “profiles” of some sort for that user. In technical terms they create the name identifier approximately like this: name identifier = Hash((Provider Internal User ID) + (Relying Party Address)) Why is this important to know? Well – when you change the name of your ACS namespace, the name identifiers will change as well and you will will lose your “connection” to your existing users. Oh an btw – never use any other claims (like email address or name) to form a unique ID – these can often be changed by users.

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• Impressions and Reactions from Alliance 2012

  - by user739873

  Alliance 2012 has come to a conclusion.  What strikes me about every Alliance conference is the amazing amount of collaboration and cooperation I see across higher education in the sharing of best practices around the entire Oracle PeopleSoft software suite, not just the student information system (Oracle’s PeopleSoft Campus Solutions).  In addition to the vibrant U.S. organization, it's gratifying to see the growth in the international attendance again this year, with an EMEA HEUG organizing to complement the existing groups in the Netherlands, South Africa, and the U.K.  Their first meeting is planned for London in October, and I suspect they'll be surprised at the amount of interest and attendance. In my discussions with higher education IT and functional leadership at Alliance there were a number of instances where concern was expressed about Oracle's commitment to higher education as an industry, primarily because of a lack of perceived innovation in the applications that Oracle develops for this market. Here I think perception and reality are far apart, and I'd like to explain why I believe this to be true. First let me start with what I think drives this perception. Predominately it's in two areas. The first area is the user interface, both for students and faculty that interact with the system as "customers", and for those employees of the institution (faculty, staff, and sometimes students as well) that use the system in some kind of administrative role. Because the UI hasn't changed all that much from the PeopleSoft days, individuals perceive this as a dead product with little innovation and therefore Oracle isn't investing. The second area is around the integration of the higher education suite of applications (PeopleSoft Campus Solutions) and the rest of the Oracle software assets. Whether grown organically or acquired, there is an impressive array of middleware and other software products that could be leveraged much more significantly by the higher education applications than is currently the case today. This is also perceived as lack of investment. Let me address these two points.  First the UI.  More is being done here than ever before, and the PAG and other groups where this was discussed at Alliance 2012 were more numerous than I've seen in any past meeting. Whether it's Oracle development leveraging web services or some extremely early but very promising work leveraging the recent Endeca acquisition (see some cool examples here) there are a lot of resources aimed at this issue.  There are also some amazing prototypes being developed by our UX (user experience team) that will eventually make their way into the higher education applications realm - they had an impressive setup at Alliance.  Hopefully many of you that attended found this group. If not, the senior leader for that team Jeremy Ashley will be a significant contributor of content to our summer Industry Strategy Council meeting in Washington in June. In the area of integration with other elements of the Oracle stack, this is also an area of focus for the company and my team.  We're making this a priority especially in the areas of identity management and security, leveraging WebCenter more effectively for content, imaging, and mobility, and driving towards the ultimate objective of WebLogic Suite as our platform for SOA, links to learning management systems (SAIP), and content. There is also much work around business intelligence centering on OBI applications. But at the end of the day we get enormous value from the HEUG (higher education user group) and the various subgroups formed as a part of this community that help us align and prioritize our investments, whether it's around better integration with other Oracle products or integration with partner offerings.  It's one of the healthiest, mutually beneficial relationships between customers and an Education IT concern that exists on the globe. And I can't avoid mentioning that this kind of relationship between higher education and the corporate IT community that can truly address the problems of efficiency and effectiveness, institutional excellence (which starts with IT) and student success.  It's not (in my opinion) going to be solved through community source - cost and complexity only increase in that model and in the end higher education doesn't ultimately focus on core competencies: educating, developing, and researching.  While I agree with some of what Michael A. McRobbie wrote in his EDUCAUSE Review article (Information Technology: A View from Both Sides of the President’s Desk), I take strong issue with his assertion that the "the IT marketplace is just the opposite of long-term stability...."  Sure there has been healthy, creative destruction in the past 2-3 decades, but this has had the effect of, in the aggregate, benefiting education with greater efficiency, more innovation and increased stability as larger, more financially secure firms acquire and develop integrated solutions. Cole

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• WEBLOGIC 12C HANDS-ON BOOTCAMP

  - by agallego

    Oracle PartnerNetwork | Account | Feedback   JOIN THE ORACLE WEBLOGIC PARTNER COMMUNITY AND ATTEND A WEBLOGIC 12C HANDS-ON BOOTCAMP Dear partner As a valued partner we would like to invite you for the WebLogic Partner Community and our WebLogic 12c hands-on Bootcamps – free of charge! Please first login at http://partner.oracle.com and then visit: WebLogic Partner Community. (If you need support with your account please contact the Oracle Partner Business Center). The goal of the WebLogic Partner Community is to provide you with the latest information on Oracle's offerings and to facilitate the exchange of experience within community members. Register Now FREE Assessment vouchers to become certified and WebLogic Server 12c 200 new Features and Training Connect and Network   WebLogic Blogs   WebLogic on Facebook   WebLogic on LinkedIn   WebLogic on Twitter   WebLogic on Oracle Mix WebLogic 12c hands-on Workshops We offer free3 days hands-on WebLogic 12c workshops for Oracle partners who want to become Application Grid Specialized: Register Here! Country Date Location Registration   Germany  3-5 April 2012 Oracle Düsseldorf Click here   France  24-26 April 2012 Oracle Colombes Click here   Spain 08-10 May 2012  Oracle Madrid  Click here   Netherlands  22-24 May 2012  Oracle Amsterdam  Click here   United Kingdom  06-08 June 2012  Oracle Reading  Click here   Italy  19-21 June 2012  Oracle Cinisello Balsamo  Click here   Portugal  10-12 July 2012  Oracle Lisbon  Click here Skill requirements Attendees need to have the following skills as this is required by the product-set and to make sure they get the most out of the training: Basic knowledge in Java and JavaEE Understanding the Application Server concept Basic knowledge in older releases of WebLogic Server would be beneficial Member of WebLogic Partner Community for registration please vist http://www.oracle.com/partners/goto/wls-emea Hardware requirements Every participant works on his own notebook. The minimal hardware requirements are: 4Gb physical RAM (we will boot the image with 2Gb RAM)  dual core CPU 15 GB HD Software requirements Please install Oracle VM VirtualBox 4.1.8 Follow-up and certification  With the workshop registration you agree to the following next steps Follow-up training attend and pass the Oracle Application Grid Certified Implementation Specialist Registration For details and registration please visit Register Here Free WebLogic Certification (Free assessment voucher to become certified) For all WebLogic experts, we offer free vouchers worth $195 for the Oracle Application Grid Certified Implementation Specialist assessment. To demonstrate your WebLogic knowledge you first have to pass the free online assessment Oracle Application Grid PreSales Specialist. For free vouchers, please send an e-mail with the screenshot of your Oracle Application Grid PreSales certirficate to [email protected] including your Name, Company, E-mail and Country. Note: This offer is limited to partners from Europe Middle East and Africa. Partners from other countries please contact your Oracle partner manager. WebLogic Specialization To become specialized in Application Grid, please make sure that you access the: Application Grid Specialization Guide Application Grid Specialization Checklist If you have any questions please contact the Oracle Partner Business Center. Oracle WebLogic Server 12c Key New Capabilities Java EE 6 and Developer Productivity Simplified Deployment and Management with Virtualization Integrated Traffic Management Enhanced High Availability and Disaster Recovery Much Higher Performance For more information please visit: Presentation from the WebLogic 12c launch Technical Presentation from the WebLogic 12c launch WebLogic OTN Website WebLogic 12c Virtual Conference Environment WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea (OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Best regards, Jürgen Kress WebLogic Partner Adoption EMEA Tel. +49 89 1430 1479 E-Mail: [email protected]   Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact PBC | Legal Notices and Terms of Use | Privacy Statement Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States Your privacy is important to us. You can login to your account to update your e-mail subscriptions or you can opt-out of all Oracle Marketing e-mails at any time. Please note that opting-out of Marketing communications does not affect your receipt of important business communications related to your current relationship with Oracle such as Security Updates, Event Registration notices, Account Management and Support/Service communications.

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• A Patent for Workload Management Based on Service Level Objectives

  - by jsavit

  I'm very pleased to announce that after a tiny :-) wait of about 5 years, my patent application for a workload manager was finally approved. Background Many operating systems have a resource manager which lets you control machine resources. For example, Solaris provides controls for CPU with several options: shares for proportional CPU allocation. If you have twice as many shares as me, and we are competing for CPU, you'll get about twice as many CPU cycles), dedicated CPU allocation in which a number of CPUs are exclusively dedicated to an application's use. You can say that a zone or project "owns" 8 CPUs on a 32 CPU machine, for example. And, capped CPU in which you specify the upper bound, or cap, of how much CPU an application gets. For example, you can throttle an application to 0.125 of a CPU. (This isn't meant to be an exhaustive list of Solaris RM controls.) Workload management Useful as that is (and tragic that some other operating systems have little resource management and isolation, and frighten people into running only 1 app per OS instance - and wastefully size every server for the peak workload it might experience) that's not really workload management. With resource management one controls the resources, and hope that's enough to meet application service objectives. In fact, we hold resource distribution constant, see if that was good enough, and adjust resource distribution if that didn't meet service level objectives. Here's an example of what happens today: Let's try 30% dedicated CPU. Not enough? Let's try 80% Oh, that's too much, and we're achieving much better response time than the objective, but other workloads are starving. Let's back that off and try again. It's not the process I object to - it's that we to often do this manually. Worse, we sometimes identify and adjust the wrong resource and fiddle with that to no useful result. Back in my days as a customer managing large systems, one of my users would call me up to beg for a "CPU boost": Me: "it won't make any difference - there's plenty of spare CPU to be had, and your application is completely I/O bound." User: "Please do it anyway." Me: "oh, all right, but it won't do you any good." (I did, because he was a friend, but it didn't help.) Prior art There are some operating environments that take a stab about workload management (rather than resource management) but I find them lacking. I know of one that uses synthetic "service units" composed of the sum of CPU, I/O and memory allocations multiplied by weighting factors. A workload is set to make a target rate of service units consumed per second. But this seems to be missing a key point: what is the relationship between artificial 'service units' and actually meeting a throughput or response time objective? What if I get plenty of one of the components (so am getting enough service units), but not enough of the resource whose needed to remove the bottleneck? Actual workload management That's not really the answer either. What is needed is to specify a workload's service levels in terms of externally visible metrics that are meaningful to a business, such as response times or transactions per second, and have the workload manager figure out which resources are not being adequately provided, and then adjust it as needed. If an application is not meeting its service level objectives and the reason is that it's not getting enough CPU cycles, adjust its CPU resource accordingly. If the reason is that the application isn't getting enough RAM to keep its working set in memory, then adjust its RAM assignment appropriately so it stops swapping. Simple idea, but that's a task we keep dumping on system administrators. In other words - don't hold the number of CPU shares constant and watch the achievement of service level vary. Instead, hold the service level constant, and dynamically adjust the number of CPU shares (or amount of other resources like RAM or I/O bandwidth) in order to meet the objective. Instrumenting non-instrumented applications There's one little problem here: how do I measure application performance in a way relating to a service level. I don't want to do it based on internal resources like number of CPU seconds it received per minute - We need to make resource decisions based on externally visible and meaningful measures of performance, not synthetic items or internal resource counters. If I have a way of marking the beginning and end of a transaction, I can then measure whether or not the application is meeting an objective based on it. If I can observe the delay factors for an application, I can see which resource shortages are slowing an application enough to keep it from meeting its objectives. I can then adjust resource allocations to relieve those shortages. Fortunately, Solaris provides facilities for both marking application progress and determining what factors cause application latency. The Solaris DTrace facility let's me introspect on application behavior: in particular I can see events like "receive a web hit" and "respond to that web hit" so I can get transaction rate and response time. DTrace (and tools like prstat) let me see where latency is being added to an application, so I know which resource to adjust. Summary After a delay of a mere few years, I am the proud creator of a patent (advice to anyone interested in going through the process: don't hold your breath!). The fundamental idea is fairly simple: instead of holding resource constant and suffering variable levels of success meeting service level objectives, properly characterise the service level objective in meaningful terms, instrument the application to see if it's meeting the objective, and then have a workload manager change resource allocations to remove delays preventing service level attainment. I've done it by hand for a long time - I think that's what a computer should do for me.

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• Head in the Clouds

  - by Tony Davis

  We're just past the second anniversary of the launch of Windows Azure. A couple of years' experience with Azure in the industry has provided some obvious success stories, but has deflated some of the initial marketing hyperbole. As a general principle, Azure seems to work well in providing a Service-Oriented Architecture for services in enterprises that suffer wide fluctuations in demand. Instead of being obliged to provide hardware sufficient for the occasional peaks in demand, one can hire capacity only when it is needed, and the cost of hosting an application is no longer a capital cost. It enables companies to avoid having to scale out hardware for peak periods only to see it underused for the rest of the time. A customer-facing application such as a concert ticketing system, which suffers high demand in short, predictable bursts of activity, is a great example of an application that would work well in Azure. However, moving existing applications to Azure isn't something to be done on impulse. Unless your application is .NET-based, and consists of 'stateless' components that communicate via queues, you are probably in for a lot of redevelopment work. It makes most sense for IT departments who are already deep in this .NET mindset, and who also want 'grown-up' methods of staging, testing, and deployment. Azure fits well with this culture and offers, as a bonus, good Visual Studio integration. The most-commonly stated barrier to porting these applications to Azure is the problem of reconciling the use of the cloud with legislation for data privacy and security. Putting databases in the cloud is a sticky issue for many and impossible for some due to compliance and security issues, the need for direct control over data, and so on. In the face of feedback from the early adopters of Azure, Microsoft has broadened the architectural choices to cater for a wide range of requirements. As well as SQL Azure Database (SAD) and Azure storage, the unstructured 'BLOB and Entity-Attribute-Value' NoSQL storage alternative (which equates more closely with folders and files than a database), Windows Azure offers a wide range of storage options including use of services such as oData: developers who are programming for Windows Azure can simply choose the one most appropriate for their needs. Secondly, and crucially, the Windows Azure architecture allows you the freedom to produce hybrid applications, where only those parts that need cloud-based hosting are deployed to Azure, whereas those parts that must unavoidably be hosted in a corporate datacenter can stay there. By using a hybrid architecture, it will seldom, if ever, be necessary to move an entire application to the cloud, along with personal and financial data. For example that we could port to Azure only put those parts of our ticketing application that capture and process tickets orders. Once an order is captured, the financial side can be processed in our own data center. In short, Windows Azure seems to be a very effective way of providing services that are subject to wide but predictable fluctuations in demand. Have you come to the same conclusions, or do you think I've got it wrong? If you've had experience with Azure, would you recommend it? It would be great to hear from you. Cheers, Tony.

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• Help understand GLSL directional light on iOS (left handed coord system)

  - by Robse

  I now have changed from GLKBaseEffect to a own shader implementation. I have a shader management, which compiles and applies a shader to the right time and does some shader setup like lights. Please have a look at my vertex shader code. Now, light direction should be provided in eye space, but I think there is something I don't get right. After I setup my view with camera I save a lightMatrix to transform the light from global space to eye space. My modelview and projection setup: - (void)setupViewWithWidth:(int)width height:(int)height camera:(N3DCamera *)aCamera { aCamera.aspect = (float)width / (float)height; float aspect = aCamera.aspect; float far = aCamera.far; float near = aCamera.near; float vFOV = aCamera.fieldOfView; float top = near * tanf(M_PI * vFOV / 360.0f); float bottom = -top; float right = aspect * top; float left = -right; // projection GLKMatrixStackLoadMatrix4(projectionStack, GLKMatrix4MakeFrustum(left, right, bottom, top, near, far)); // identity modelview GLKMatrixStackLoadMatrix4(modelviewStack, GLKMatrix4Identity); // switch to left handed coord system (forward = z+) GLKMatrixStackMultiplyMatrix4(modelviewStack, GLKMatrix4MakeScale(1, 1, -1)); // transform camera GLKMatrixStackMultiplyMatrix4(modelviewStack, GLKMatrix4MakeWithMatrix3(GLKMatrix3Transpose(aCamera.orientation))); GLKMatrixStackTranslate(modelviewStack, -aCamera.position.x, -aCamera.position.y, -aCamera.position.z); } - (GLKMatrix4)modelviewMatrix { return GLKMatrixStackGetMatrix4(modelviewStack); } - (GLKMatrix4)projectionMatrix { return GLKMatrixStackGetMatrix4(projectionStack); } - (GLKMatrix4)modelviewProjectionMatrix { return GLKMatrix4Multiply([self projectionMatrix], [self modelviewMatrix]); } - (GLKMatrix3)normalMatrix { return GLKMatrix3InvertAndTranspose(GLKMatrix4GetMatrix3([self modelviewProjectionMatrix]), NULL); } After that, I save the lightMatrix like this: [self.renderer setupViewWithWidth:view.drawableWidth height:view.drawableHeight camera:self.camera]; self.lightMatrix = [self.renderer modelviewProjectionMatrix]; And just before I render a 3d entity of the scene graph, I setup the light config for its shader with the lightMatrix like this: - (N3DLight)transformedLight:(N3DLight)light transformation:(GLKMatrix4)matrix { N3DLight transformedLight = N3DLightMakeDisabled(); if (N3DLightIsDirectional(light)) { GLKVector3 direction = GLKVector3MakeWithArray(GLKMatrix4MultiplyVector4(matrix, light.position).v); direction = GLKVector3Negate(direction); // HACK -> TODO: get lightMatrix right! transformedLight = N3DLightMakeDirectional(direction, light.diffuse, light.specular); } else { ... } return transformedLight; } You see the line, where I negate the direction!? I can't explain why I need to do that, but if I do, the lights are correct as far as I can tell. Please help me, to get rid of the hack. I'am scared that this has something to do, with my switch to left handed coord system. My vertex shader looks like this: attribute highp vec4 inPosition; attribute lowp vec4 inNormal; ... uniform highp mat4 MVP; uniform highp mat4 MV; uniform lowp mat3 N; uniform lowp vec4 constantColor; uniform lowp vec4 ambient; uniform lowp vec4 light0Position; uniform lowp vec4 light0Diffuse; uniform lowp vec4 light0Specular; varying lowp vec4 vColor; varying lowp vec3 vTexCoord0; vec4 calcDirectional(vec3 dir, vec4 diffuse, vec4 specular, vec3 normal) { float NdotL = max(dot(normal, dir), 0.0); return NdotL * diffuse; } ... vec4 calcLight(vec4 pos, vec4 diffuse, vec4 specular, vec3 normal) { if (pos.w == 0.0) { // Directional Light return calcDirectional(normalize(pos.xyz), diffuse, specular, normal); } else { ... } } void main(void) { // position highp vec4 position = MVP * inPosition; gl_Position = position; // normal lowp vec3 normal = inNormal.xyz / inNormal.w; normal = N * normal; normal = normalize(normal); // colors vColor = constantColor * ambient; // add lights vColor += calcLight(light0Position, light0Diffuse, light0Specular, normal); ... }

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• Application Composer Series: Where and When to use Groovy

  - by Richard Bingham

  This brief post is really intended as more of a reference than an article. The table below highlights two things, firstly where you can add you own custom logic via groovy code (end column), and secondly (middle column) when you might use each particular feature. Obviously this applies only where Application Composer exists, namely Fusion CRM and Oracle Sales Cloud, and is based on current (release 8) functionality. Feature Most Common Use Case Groovy Field Triggers React to run-time data changes. Only fired when the field is changed and upon submit. Y Object Triggers To extend the standard processing logic for an object, based on record creation, updates and deletes. There is a split between these firing events, with some related to UI/ADF actions and others originating in the database. UI Trigger Points: After Create - fires when a new object record is created. Commonly used to set default values for fields. Before Modify - Fires when the end-user tries to modify a field value. Could be used for generic warnings or extra security logic. Before Invalidate - Fires on the parent object when one of its child object records is created, updated, or deleted. For building in relationship logic. Before Remove - Fires when an attempt is made to delete an object record. Can be used to create conditions that prevent deletes. Database Trigger Points: Before Insert in Database - Fires before a new object is inserted into the database. Can be used to ensure a dependent record exists or check for duplicates. After Insert in Database - Fires after a new object is inserted into the database. Could be used to create a complementary record. Before Update in Database -Fires before an existing object is modified in the database. Could be used to check dependent record values. After Update in Database - Fires after an existing object is modified in the database. Could be used to update a complementary record. Before Delete in Database - Fires before an existing object is deleted from the database. Could be used to check dependent record values. After Delete in Database - Fires after an existing object is deleted from the database. Could be used to remove dependent records. After Commit in Database - Fires after the change pending for the current object (insert, update, delete) is made permanent in the current transaction. Could be used when committed data that has passed all validation is required. After Changes Posted to Database - Fires after all changes have been posted to the database, but before they are permanently committed. Could be used to make additional changes that will be saved as part of the current transaction. Y Field Validation Displays a user entered error message based groovy logic validating the field value. The message is shown only when the validation logic returns false, and the logic is triggered only when tabbing out of the field on the user interface. Y Object Validation Commonly used where validation is needed across multiple related fields on the object. Triggered on the submit UI action. Y Object Workflows All Object Workflows are fired upon either record creation or update, along with the option of adding a custom groovy firing condition. Y Field Updates - change another field when a specified one changes. Intended as an easy way to set different run-time values (e.g. pick values for LOV's) plus the value field permits groovy logic entry. Y E-Mail Notification - sends an email notification to specified users/roles. Templates support using run-time value tokens and rich text. N Task Creation - for adding standard tasks for use in the worklist functionality. N Outbound Message - will create and send an XML payload of the related object SDO to a specified endpoint. N Business Process Flow - intended for approval using the seeded process, however can also trigger custom BPMN flows. N Global Functions Utility functions that can be called from any groovy code in Application Composer (across applications). Y Object Functions Utility functions that are local to the parent object. Usually triggered from within 'Buttons and Actions' definitions in Application Composer, although can be called from other code for that object (e.g. from a trigger). Y Add Custom Fields When adding custom fields there are a few places you can include groovy logic. Y Default Value - to add logic within setting the default value when new records are entered. Y Conditionally Updateable - to add logic to set the field to read-only or not. Y Conditionally Required - to add logic to set the field to required or not. Y Formula Field - Used to provide a new aggregate field that is entirely based on groovy logic and other field values. Y Simplified UI Layouts - Advanced Expressions Used for creating dynamic layouts for simplified UI pages where fields and regions show/hide based on run-time context values and logic. Also includes support for the depends-on feature as a trigger. Y Related References This Blog: Application Composer Series Extending Sales Guide: Using Groovy Scripts Groovy Scripting Reference Guide

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• Social Engagement: One Size Doesn't Fit Anyone

  - by Mike Stiles

  The key to achieving meaningful social engagement is to know who you’re talking to, know what they like, and consistently deliver that kind of material to them. Every magazine for women knows this. When you read the article titles promoted on their covers, there’s no mistaking for whom that magazine is intended. And yet, confusion still reigns at many brands as to exactly whom they want to talk to, what those people want to hear, and what kind of content they should be creating for them. In most instances, the root problem is brands want to be all things to all people. Their target audience…the world! Good luck with that. It’s 2012, the age of aggregation and custom content delivery. To cope with the modern day barrage of information, people have constructed technological filters so that content they regard as being “for them” is mostly what gets through. Even if your brand is for men and women, young and old, you may want to consider social properties that divide men from women, and young from old. Yes, a man might find something in a women’s magazine that interests him. But that doesn’t mean he’s going to subscribe to it, or buy even one issue. In fact he’ll probably never see the article he’d otherwise be interested in, because in his mind, “This isn’t for me.” It wasn’t packaged for him. News Flash: men and women are different. So it’s a tall order to craft your Facebook Page or Twitter handle to simultaneously exude the motivators for both. The Harris Interactive study “2012 Connecting and Communicating Online: State of Social Media” sheds light on the differing social behaviors and drivers. -65% of women (vs. 59% of men) stay glued to social because they don’t want to miss anything. -25% of women check social when they wake up, before they check email. Only 18% of men check social before e-mail. -95% of women surveyed belong to Facebook vs. 86% of men. -67% of women log in to Facebook once a day or more vs. 54% of men. -Conventional wisdom is Pinterest is mostly a woman-thing, right? That may be true for viewing, but not true for sharing. Men are actually more likely to share on Pinterest than women, 23% to 10%. -The sharing divide extends to YouTube. 68% of women use it mainly for consumption, as opposed to 52% of men. -Women are as likely to have a Twitter account as men, but they’re much less likely to check it often. 54% of women check it once a week compared to 2/3 of men. Obviously, there are some takeaways from this depending on your target. Women don’t want to miss out on anything, so serialized content might be a good idea, right? Promotional posts that lead to a big payoff could keep them hooked. Posts for women might be better served first thing in the morning. If sharing is your goal, maybe male-targeted content is more likely to get those desired shares. And maybe Twitter is a better place to aim your male-targeted content than Facebook. Some grocery stores started experimenting with male-only aisles. The results have been impressive. Why? Because while it’s true men were finding those same items in the store just fine before, now something has been created just for them. They have a place in the store where they belong. Each brand’s strategy and targets are going to differ. The point is…know who you’re talking to, know how they behave, know what they like, and deliver content using any number of social relationship management targeting tools that meets their expectations. If, however, you’re committed to a one-size-fits-all, “our content is for everybody” strategy (or even worse, a “this is what we want to put out and we expect everybody to love it” strategy), your content will miss the mark for more often than it hits. @mikestilesPhoto via stock.schng

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• What is a good design pattern / lib for iOS 5 to synchronize with a web service?

  - by Junto

  We are developing an iOS application that needs to synchronize with a remote server using web services. The existing web services have an "operations" style rather than REST (implemented in WCF but exposing JSON HTTP endpoints). We are unsure of how to structure the web services to best fit with iOS and would love some advice. We are also interested in how to manage the synchronization process within iOS. Without going into detailed specifics, the application allows the user to estimate repair costs at a remote site. These costs are broken down by room and item. If the user has an internet connection this data can be sent back to the server. Multiple photographs can be taken of each item, but they will be held in a separate queue, which sends when the connection is optimal (ideally wifi). Our backend application controls the unique ids for each room and item. Thus, each time we send these costs to the server, the server echoes the central database ids back, thus, that they can be synchronized in the mobile app. I have simplified this a little, since the operations contract is actually much larger, but I just want to illustrate the basic requirements without complicating matters. Firstly, the web service architecture: We currently have two operations: GetCosts and UpdateCosts. My assumption is that if we used a strict REST architecture we would need to break our single web service operations into multiple smaller services. This would make the services much more chatty and we would also have to guarantee a delivery order from the app. For example, we need to make sure that containing rooms are added before the item. Although this seems much more RESTful, our perception is that these extra calls are expensive connections (security checks, database calls, etc). Does the type of web api (operation over service focus) determine chunky vs chatty? Since this is mobile (3G), are we better handling lots of smaller messages, or a few large ones? Secondly, the iOS side. What is the current advice on how to manage data synchronization within the iOS (5) app itself. We need multiple queues and we need to guarantee delivery order in each queue (and technically, ordering between queues). The server needs to control unique ids and other properties and echo them back to the application. The application then needs to update an internal database and when re-updating, make sure the correct ids are available in the update message (essentially multiple inserts and updates in one call). Our backend has a ton of business logic operating on these cost estimates. We don't want any of this in the app itself. Currently the iOS app sends the cost data, and then the server echoes that data back with populated ids (and other data). The existing cost data is deleted and the echoed response data is added to the client database on the device. This is causing us problems, because any photos might not have been sent, but the original entity tree has been removed and replaced. Obviously updating the costs tree rather than replacing it would remove this problem, but I'm not sure if there are any nice xcode libraries out there to do such things. I welcome any advice you might have.

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• What do the participants say about the Open Day in South Africa?

  - by Maria Sandu

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 On the 26th of September, a group of students who were specifically selected to attend an Open day at Oracle South Africa, joined us at our offices in Woodmead, Johannesburg. The Conference room was filled with inquisitive minds. What we had in store for them was a detailed presentation about Oracle which was delivered by Zuko - Cluster Leader: Tech GB South Africa. The student’s many questions were all answered especially when we started addressing the opportunities we have and detailed information on our Graduate Programme. Our employees then came to talk about their experience. This allowed all the students to have an integrated learning experience. By inviting the students to walk around our Oracle Offices allowed them to see, talk, experience a bit of the culture and ask more questions. Here is some of the feedback from the attendees: Maxwell Moloi: “The open day truly served its purpose and exceeded expectations in the sense that I got to find out more about Oracle and all the different opportunities it has to offer. The fact that Oracle supplies a full solution to a customer and not just part of it and how the company manages to setup professional development for their employees is what entices me to want to join the rapidly growing team of Oracle.” Nqobile Mabaso: “I found the open day to be quite informative and enlightening because coming from a marketing background I could apply the knowledge I got from varsity to the Company I was able to point out what they do as part of their corporate social responsibility (Oracle recently partnered with the department of education to build a school), how Oracle emphasizes on relationship building because they know they sell to people and not companies and how they offer the full stack of solutions which gives them a competitive advantage over their competitors.” Nondumiso Mvelase: “The Open Day was a wonderful experience for me especially because I have never been part of an Open Day before, so it was absolutely amazing for me. It gave me a good idea of how it is to be part of Oracle. We were served with lovely breakfast and lunch which I enjoyed. I wish the Open Day went on for a whole week. Seeing and hearing from 2013 Graduates, telling us about their experience within Oracle was very inspiring to me. They were encouraging us to work hard if we ever got the opportunity they had. After hearing this from them I will definitely not take it for granted.” Itumeleng Moraka: “Before I walked into the Oracle offices all that was in my mind was databases and cloud storage. I was then surrounded by passionate, enthusiastic and welcoming employees. I came across a positive energy within the multinational company. I realized that Oracle is not a company that operates in survival mode. This may sound idealistic, but they operate in a non-traditional way investing more into innovation, they stay focused on what matters most about where technology is going and at the same time they are not losing sight of how their products make a difference in the world.” For more information on how to be part of the Oracle Graduate Programme please follow us on Facebook! https://www.facebook.com/CampusAtOracle /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Hybrid IT or Cloud Initiative – a Perfect Enterprise Architecture Maturation Opportunity

  - by Ted McLaughlan

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} All too often in the growth and maturation of Enterprise Architecture initiatives, the effort stalls or is delayed due to lack of “applied traction”. By this, I mean the EA activities - whether targeted towards compliance, risk mitigation or value opportunity propositions – may not be attached to measurable, active, visible projects that could advance and prove the value of EA. EA doesn’t work by itself, in a vacuum, without collaborative engagement and a means of proving usefulness. A critical vehicle to this proof is successful orchestration and use of assets and investment resources to meet a high-profile business objective – i.e. a successful project. More and more organizations are now exploring and considering some degree of IT outsourcing, buying and using external services and solutions to deliver their IT and business requirements – vs. building and operating in-house, in their own data centers. The rapid growth and success of “Cloud” services makes some decisions easier and some IT projects more successful, while dramatically lowering IT risks and enabling rapid growth. This is particularly true for “Software as a Service” (SaaS) applications, which essentially are complete web applications hosted and delivered over the Internet. Whether SaaS solutions – or any kind of cloud solution - are actually, ultimately the most cost-effective approach truly depends on the organization’s business and IT investment strategy. This leads us to Enterprise Architecture, the connectivity between business strategy and investment objectives, and the capabilities purchased or created to meet them. If an EA framework already exists, the approach to selecting a cloud-based solution and integrating it with internal IT systems (i.e. a “Hybrid IT” solution) is well-served by leveraging EA methods. If an EA framework doesn’t exist, or is simply not mature enough to address complex, integrated IT objectives – a hybrid IT/cloud initiative is the perfect project to advance and prove the value of EA. Why is this? For starters, the success of any complex IT integration project - spanning multiple systems, contracts and organizations, public and private – depends on active collaboration and coordination among the project stakeholders. For a hybrid IT initiative, inclusive of one or more cloud services providers, the IT services, business workflow and data governance challenges alone can be extremely complex, requiring many diverse layers of organizational expertise and authority. Establishing subject matter expertise, authorities and strategic guidance across all the disciplines involved in a hybrid-IT or hybrid-cloud system requires top-level, comprehensive experience and collaborative leadership. Tools and practices reflecting industry expertise and EA alignment can also be very helpful – such as Oracle’s “Cloud Candidate Selection Tool”. Using tools like this, and facilitating this critical collaboration by leading, organizing and coordinating the input and expertise into a shared, referenceable, reusable set of authority models and practices – this is where EA shines, and where Enterprise Architects can be most valuable. The “enterprise”, in this case, becomes something greater than the core organization – it includes internal systems, public cloud services, 3rd-party IT platforms and datacenters, distributed users and devices; a whole greater than the sum of its parts. Through facilitated project collaboration, leading to identification or creation of solid governance models and processes, a durable and useful Enterprise Architecture framework will usually emerge by itself, if not actually identified and managed as such. The transition from planning collaboration to actual coordination, where the program plan, schedule and resources become synchronized and aligned to other investments in the organization portfolio, is where EA methods and artifacts appear and become most useful. The actual scope and use of these artifacts, in the context of this project, can then set the stage for the most desirable, helpful and pragmatic form of the now-maturing EA framework and community of practice. Considering or starting a hybrid-IT or hybrid-cloud initiative? Running into some complex relationship challenges? This is the perfect time to take advantage of your new, growing or possibly latent Enterprise Architecture practice.

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• Parameterized StreamInsight Queries

  - by Roman Schindlauer

  The changes in our APIs enable a set of scenarios that were either not possible before or could only be achieved through workarounds. One such use case that people ask about frequently is the ability to parameterize a query and instantiate it with different values instead of re-deploying the entire statement. I’ll demonstrate how to do this in StreamInsight 2.1 and combine it with a method of using subjects for dynamic query composition in a mini-series of (at least) two blog articles. Let’s start with something really simple: I want to deploy a windowed aggregate to a StreamInsight server, and later use it with different window sizes. The LINQ statement for such an aggregate is very straightforward and familiar: var result = from win in stream.TumblingWindow(TimeSpan.FromSeconds(5))               select win.Avg(e => e.Value); Obviously, we had to use an existing input stream object as well as a concrete TimeSpan value. If we want to be able to re-use this construct, we can define it as a IQStreamable: var avg = myApp     .DefineStreamable((IQStreamable<SourcePayload> s, TimeSpan w) =>         from win in s.TumblingWindow(w)         select win.Avg(e => e.Value)); The DefineStreamable API lets us define a function, in our case from a IQStreamable (the input stream) and a TimeSpan (the window length) to an IQStreamable (the result). We can then use it like a function, with the input stream and the window length as parameters: var result = avg(stream, TimeSpan.FromSeconds(5)); Nice, but you might ask: what does this save me, except from writing my own extension method? Well, in addition to defining the IQStreamable function, you can actually deploy it to the server, to make it re-usable by another process! When we deploy an artifact in V2.1, we give it a name: var avg = myApp     .DefineStreamable((IQStreamable<SourcePayload> s, TimeSpan w) =>         from win in s.TumblingWindow(w)         select win.Avg(e => e.Value))     .Deploy("AverageQuery"); When connected to the same server, we can now use that name to retrieve the IQStreamable and use it with our own parameters: var averageQuery = myApp     .GetStreamable<IQStreamable<SourcePayload>, TimeSpan, double>("AverageQuery"); var result = averageQuery(stream, TimeSpan.FromSeconds(5)); Convenient, isn’t it? Keep in mind that, even though the function “AverageQuery” is deployed to the server, its logic will still be instantiated into each process when the process is created. The advantage here is being able to deploy that function, so another client who wants to use it doesn’t need to ask the author for the code or assembly, but just needs to know the name of deployed entity. A few words on the function signature of GetStreamable: the last type parameter (here: double) is the payload type of the result, not the actual result stream’s type itself. The returned object is a function from IQStreamable<SourcePayload> and TimeSpan to IQStreamable<double>. In the next article we will integrate this usage of IQStreamables with Subjects in StreamInsight, so stay tuned! Regards, The StreamInsight Team

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• There are 2 jobs available - which one sounds better all round [closed]

  - by Steve Gates

  I am currently employed at a company where we scrape by each year breaking even, sometimes having a little profit. The development environment is very relaxed and we have a laugh. My colleagues are not interested in improving their knowledge unless they have to, so trying to get them to adopt things like TDD is a non-starter. My development manager is stuck in .Net 2 land and refuses to use things like LINQ. He over complicates architecture and writes very unreadable code, heres an example SortedList<int,<SortedList<int,SortedList<int, MyClass>>>> The MD of the company has no drive and lets the one sales guy bring in the contracts. We are not busy all the time and this allows me time to look at new technology and learn. In terms of using things like TDD, my development manager has no problem with it and can kind of see the purpose of it, he just wont use it himself. This means I am alone in learning new things and am often resorting to StackOverflow to make sure I get things right. The company has a lot of flexibility, I can work from home if needs be and when my daughter was born they let me work from home 1 day a week however they expect this flexibility in return often asking me to travel occasionally on a Friday afternoon for the following week. Sometimes its abroad. We are also pretty much on call 24/5 as we have engineers in various countries. Also we have no testers so most of the testing is done by us developers and some testing by engineers. Either way no-one likes testing! I have been offered a role at a company I worked at 5 years ago. They were quite Victorian in their working practices but it appears to have relaxed now although I suspect still reasonably formal. There is a new team of developers I don't know and they are about to move to new offices. The team lead is a guy that was there when I was and I get the impression he takes his role seriously and likes his formal procedures and documentation. I think some of the Victorian practices may have rubbed off on him. However he did say if things crop up then as long as I can trust the person they can work at home although he prefers people in the office. The team uses SCRUM, TDD and SOLID design principles so they are quite up to date in technology. They are reasonably Microsoft focused. It appears the Technical Director might be the R&D man and research new technology on his own not allowing developers to play with new technology. He possibly might be a super developer and makes all the decisions that no can argue with. They are currently moving to Entity Framework away from NHibernate based on issues that their queries seem to fail sometimes and they feel NHibernate is stagnant. They have analysts and a QA team. The MD is focused and they are an expanding company making profit each year. I'm not sure what the team morale is and whether they have a laugh. When I had a tour around the office they were there in dead silence. I'm really unsure which role is the best for me and going with my gut instinct is useless as I'm not sure what my gut is telling me. Based on the information above which role would you choose and why?

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