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  • Looking for smtp service with reporting features

    - by bartclaeys
    Hello, Because the IP of the SMTP server that is being used by my Gridserver account at Mediatemple is blacklisted I'm looking for an off site SMTP service to send mails from my PHP application to (verification mails, notifications, etc). I'm using CampaignMonitor.com for mass mailings, but for all other mails I would like to use another service. I've checked out smtp.com and smtp-server.com which look okay, but maybe there are better out there? A reporting feature for undeliverables are a huge plus!

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  • Use a Datamodule in a Service Application

    - by O Engenheiro
    I wrote my Win32 App to test and debug. I've created a datamodule with all functionality needed to run the TCP sockets and IBDatabase components. After successfully testing the Datamodule in the Win32 application environment I am trying to hook the Datamodule into a Service Application template that I created, I can get nowhere in getting it to run. Could someone indicate whether this strategy of using a Datamodule with Component functionality encapsulating the primary service functions is workable and give a simple template example of how to hook it up if it is??

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  • delphi windows service can't download file from internet

    - by sam
    hi, i have a windows service written in delphi,the service will use to downloading a file from my website but it can't download the file,it doesn't thrown any exception also i change the destination path and the file to be download but the result was same,my firewall was off too,my project work properly in another PC that i test on it and in windows application my function works properly too, so what should be the problem ? thx for ur time

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  • Proxy Service Is Response Required

    - by hakish
    hi, I want to know what exactly is the functionality of isResponseRequired (MQ Transport)option in proxy and business service. My understanding was that a Proxy can read from a queue and business service can write to a queue. Is it possible for a Proxy to write the response to a queue?

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  • How to access hosted WCF service methods?

    - by Qutbuddin Kamaal
    Hi, I created a WCF service name 'WasSettingsService' have method 'GetWASSettings' and Hosted this service like this: ServiceHost myServiceHost = new ServiceHost(typeof(LocalMachineSettingsService.WasSettingsService)); myServiceHost.Open(); Now How can I access 'GetWASSettings' Thanks in advance will really appreciate this..

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  • WPB .Net User Group 11/29 Meeting - Kinect SDK with Joe Healy - New Meeting Location

    - by Sam Abraham
    We are excited to share great news and updates regarding the West Palm Beach .Net User Group. Our upcoming meeting will feature Joe Healy from Microsoft as speaker for the November 29th, 2011 6:30 PM meeting.   He will be covering the Kinect SDK and answering all our questions regarding the latest Windows Phone 7 Release. We will be also raffling many valuable items as part of our usual free raffle and hope each of our members leaves with a freebie.   We are also honored to share that we will be hosting our special meeting at a new location:   PC Professor 6080 Okeechobee Blvd.,  #200 West Palm Beach, FL 33417 Phone: 561-684-3333.   This is right by the Florida Turnpike entrance on Okeechobee Blvd.   PC Professor will be also providing our free pizza/soda and some additional surprise items for this meeting to mark the debut of our meetings at their location!   We would like to use this opportunity to thank our current host, CompTec, for its generous support and for hosting us for the past 2 years and look forward to their continued support and sponsorship.   A lot of work and effort is put into hosting a meeting that we hope translates into added value and benefit for our membership. We always welcome your feedback and participation as we strive to continuously improve the group.   Special thanks to our group member, Zack Weiner, for helping us find this new location.   For more details and to register please visit: http://www.fladotnet.com/Reg.aspx?EventID=536   Hope to see you all there.   --Sam Abraham & Venkat Subramanian Site Directors – West Palm Beach .Net User Group

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  • Location of development solutions on disk - Common or upto the individual

    - by dreza
    In our team meeting today a senior member brought up the proposal that we should be having a common location/structure for our development solutions. A couple of his points were: Making it common meant when talking about projects and emailing stuff everyone is on the same wavelength and knows where to look. If there is ever the need to hard code a location path then it will work across all developers pc's. He had a more few points to back up his suggestion but I unfortunately got distracted during the discussion and so didn't hear all of them. I have no issue with the idea and can see it's merits but I was wondering if it is common or even recommended that all developers place their code in the same folder structure. Or do developers like to have the flexibility of location solutions where-ever they want? We currently use SVN for our version control. In this case his recommendation was to place all code in: c:\Work\Development\<Customer>\<project>\Code\<solution>\ the code I guess actual path is irrelevant for this question but added for completeness.

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  • SEO: Getting site to show in location-specific searches

    - by willvv
    I'm really new to this SEO world and I've been reading a lot to try and figure it out. We have a site moodbond.com that allows users to browse/create events anywhere. And we fill it with content from the main cities in the US. We would like it to show for searches for things like "events in san francisco" or "what to do in new york", however, since the site is not really location-specific, I'm not really sure where to begin. I've been thinking a couple of things, maybe you can help me decide if these would be a good way to start or if I should try something different. 1- Allow something like location-specific urls (e.g. moodbond.com/browse/san-francisco) could just show the main page centered in San Francisco. 2- Change the headers/title of the page so it adapts automatically to the city being browsed (and change this dynamically as the user changes the location of the map). 3- Add internal links to different locations (e.g. add a link at the footer of the page that says "Events in Seattle" that makes the site load events in that city. (this would probably depend on implementing #1). What do you guys think? will any of these really help or should I look for a different approach? any advice is welcome. Thanks

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  • Oracle Coherence, Split-Brain and Recovery Protocols In Detail

    - by Ricardo Ferreira
    This article provides a high level conceptual overview of Split-Brain scenarios in distributed systems. It will focus on a specific example of cluster communication failure and recovery in Oracle Coherence. This includes a discussion on the witness protocol (used to remove failed cluster members) and the panic protocol (used to resolve Split-Brain scenarios). Note that the removal of cluster members does not necessarily indicate a Split-Brain condition. Oracle Coherence does not (and cannot) detect a Split-Brain as it occurs, the condition is only detected when cluster members that previously lost contact with each other regain contact. Cluster Topology and Configuration In order to create an good didactic for the article, let's assume a cluster topology and configuration. In this example we have a six member cluster, consisting of one JVM on each physical machine. The member IDs are as follows: Member ID  IP Address  1  10.149.155.76  2  10.149.155.77  3  10.149.155.236  4  10.149.155.75  5  10.149.155.79  6  10.149.155.78 Members 1, 2, and 3 are connected to a switch, and members 4, 5, and 6 are connected to a second switch. There is a link between the two switches, which provides network connectivity between all of the machines. Member 1 is the first member to join this cluster, thus making it the senior member. Member 6 is the last member to join this cluster. Here is a log snippet from Member 6 showing the complete member set: 2010-02-26 15:27:57.390/3.062 Oracle Coherence GE 3.5.3/465p2 <Info> (thread=main, member=6): Started DefaultCacheServer... SafeCluster: Name=cluster:0xDDEB Group{Address=224.3.5.3, Port=35465, TTL=4} MasterMemberSet ( ThisMember=Member(Id=6, Timestamp=2010-02-26 15:27:58.635, Address=10.149.155.78:8088, MachineId=1102, Location=process:228, Role=CoherenceServer) OldestMember=Member(Id=1, Timestamp=2010-02-26 15:27:06.931, Address=10.149.155.76:8088, MachineId=1100, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:511, Role=CoherenceServer) ActualMemberSet=MemberSet(Size=6, BitSetCount=2 Member(Id=1, Timestamp=2010-02-26 15:27:06.931, Address=10.149.155.76:8088, MachineId=1100, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:511, Role=CoherenceServer) Member(Id=2, Timestamp=2010-02-26 15:27:17.847, Address=10.149.155.77:8088, MachineId=1101, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:296, Role=CoherenceServer) Member(Id=3, Timestamp=2010-02-26 15:27:24.892, Address=10.149.155.236:8088, MachineId=1260, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:32459, Role=CoherenceServer) Member(Id=4, Timestamp=2010-02-26 15:27:39.574, Address=10.149.155.75:8088, MachineId=1099, Location=process:800, Role=CoherenceServer) Member(Id=5, Timestamp=2010-02-26 15:27:49.095, Address=10.149.155.79:8088, MachineId=1103, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:3229, Role=CoherenceServer) Member(Id=6, Timestamp=2010-02-26 15:27:58.635, Address=10.149.155.78:8088, MachineId=1102, Location=process:228, Role=CoherenceServer) ) RecycleMillis=120000 RecycleSet=MemberSet(Size=0, BitSetCount=0 ) ) At approximately 15:30, the connection between the two switches is severed: Thirty seconds later (the default packet timeout in development mode) the logs indicate communication failures across the cluster. In this example, the communication failure was caused by a network failure. In a production setting, this type of communication failure can have many root causes, including (but not limited to) network failures, excessive GC, high CPU utilization, swapping/virtual memory, and exceeding maximum network bandwidth. In addition, this type of failure is not necessarily indicative of a split brain. Any communication failure will be logged in this fashion. Member 2 logs a communication failure with Member 5: 2010-02-26 15:30:32.638/196.928 Oracle Coherence GE 3.5.3/465p2 <Warning> (thread=PacketPublisher, member=2): Timeout while delivering a packet; requesting the departure confirmation for Member(Id=5, Timestamp=2010-02-26 15:27:49.095, Address=10.149.155.79:8088, MachineId=1103, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:3229, Role=CoherenceServer) by MemberSet(Size=2, BitSetCount=2 Member(Id=1, Timestamp=2010-02-26 15:27:06.931, Address=10.149.155.76:8088, MachineId=1100, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:511, Role=CoherenceServer) Member(Id=4, Timestamp=2010-02-26 15:27:39.574, Address=10.149.155.75:8088, MachineId=1099, Location=process:800, Role=CoherenceServer) ) The Coherence clustering protocol (TCMP) is a reliable transport mechanism built on UDP. In order for the protocol to be reliable, it requires an acknowledgement (ACK) for each packet delivered. If a packet fails to be acknowledged within the configured timeout period, the Coherence cluster member will log a packet timeout (as seen in the log message above). When this occurs, the cluster member will consult with other members to determine who is at fault for the communication failure. If the witness members agree that the suspect member is at fault, the suspect is removed from the cluster. If the witnesses unanimously disagree, the accuser is removed. This process is known as the witness protocol. Since Member 2 cannot communicate with Member 5, it selects two witnesses (Members 1 and 4) to determine if the communication issue is with Member 5 or with itself (Member 2). However, Member 4 is on the switch that is no longer accessible by Members 1, 2 and 3; thus a packet timeout for member 4 is recorded as well: 2010-02-26 15:30:35.648/199.938 Oracle Coherence GE 3.5.3/465p2 <Warning> (thread=PacketPublisher, member=2): Timeout while delivering a packet; requesting the departure confirmation for Member(Id=4, Timestamp=2010-02-26 15:27:39.574, Address=10.149.155.75:8088, MachineId=1099, Location=process:800, Role=CoherenceServer) by MemberSet(Size=2, BitSetCount=2 Member(Id=1, Timestamp=2010-02-26 15:27:06.931, Address=10.149.155.76:8088, MachineId=1100, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:511, Role=CoherenceServer) Member(Id=6, Timestamp=2010-02-26 15:27:58.635, Address=10.149.155.78:8088, MachineId=1102, Location=process:228, Role=CoherenceServer) ) Member 1 has the ability to confirm the departure of member 4, however Member 6 cannot as it is also inaccessible. At the same time, Member 3 sends a request to remove Member 6, which is followed by a report from Member 3 indicating that Member 6 has departed the cluster: 2010-02-26 15:30:35.706/199.996 Oracle Coherence GE 3.5.3/465p2 <D5> (thread=Cluster, member=2): MemberLeft request for Member 6 received from Member(Id=3, Timestamp=2010-02-26 15:27:24.892, Address=10.149.155.236:8088, MachineId=1260, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:32459, Role=CoherenceServer) 2010-02-26 15:30:35.709/199.999 Oracle Coherence GE 3.5.3/465p2 <D5> (thread=Cluster, member=2): MemberLeft notification for Member 6 received from Member(Id=3, Timestamp=2010-02-26 15:27:24.892, Address=10.149.155.236:8088, MachineId=1260, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:32459, Role=CoherenceServer) The log for Member 3 determines how Member 6 departed the cluster: 2010-02-26 15:30:35.161/191.694 Oracle Coherence GE 3.5.3/465p2 <Warning> (thread=PacketPublisher, member=3): Timeout while delivering a packet; requesting the departure confirmation for Member(Id=6, Timestamp=2010-02-26 15:27:58.635, Address=10.149.155.78:8088, MachineId=1102, Location=process:228, Role=CoherenceServer) by MemberSet(Size=2, BitSetCount=2 Member(Id=1, Timestamp=2010-02-26 15:27:06.931, Address=10.149.155.76:8088, MachineId=1100, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:511, Role=CoherenceServer) Member(Id=2, Timestamp=2010-02-26 15:27:17.847, Address=10.149.155.77:8088, MachineId=1101, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:296, Role=CoherenceServer) ) 2010-02-26 15:30:35.165/191.698 Oracle Coherence GE 3.5.3/465p2 <Info> (thread=Cluster, member=3): Member departure confirmed by MemberSet(Size=2, BitSetCount=2 Member(Id=1, Timestamp=2010-02-26 15:27:06.931, Address=10.149.155.76:8088, MachineId=1100, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:511, Role=CoherenceServer) Member(Id=2, Timestamp=2010-02-26 15:27:17.847, Address=10.149.155.77:8088, MachineId=1101, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:296, Role=CoherenceServer) ); removing Member(Id=6, Timestamp=2010-02-26 15:27:58.635, Address=10.149.155.78:8088, MachineId=1102, Location=process:228, Role=CoherenceServer) In this case, Member 3 happened to select two witnesses that it still had connectivity with (Members 1 and 2) thus resulting in a simple decision to remove Member 6. Given the departure of Member 6, Member 2 is left with a single witness to confirm the departure of Member 4: 2010-02-26 15:30:35.713/200.003 Oracle Coherence GE 3.5.3/465p2 <Info> (thread=Cluster, member=2): Member departure confirmed by MemberSet(Size=1, BitSetCount=2 Member(Id=1, Timestamp=2010-02-26 15:27:06.931, Address=10.149.155.76:8088, MachineId=1100, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:511, Role=CoherenceServer) ); removing Member(Id=4, Timestamp=2010-02-26 15:27:39.574, Address=10.149.155.75:8088, MachineId=1099, Location=process:800, Role=CoherenceServer) In the meantime, Member 4 logs a missing heartbeat from the senior member. This message is also logged on Members 5 and 6. 2010-02-26 15:30:07.906/150.453 Oracle Coherence GE 3.5.3/465p2 <Info> (thread=PacketListenerN, member=4): Scheduled senior member heartbeat is overdue; rejoining multicast group. Next, Member 4 logs a TcpRing failure with Member 2, thus resulting in the termination of Member 2: 2010-02-26 15:30:21.421/163.968 Oracle Coherence GE 3.5.3/465p2 <D4> (thread=Cluster, member=4): TcpRing: Number of socket exceptions exceeded maximum; last was "java.net.SocketTimeoutException: connect timed out"; removing the member: 2 For quick process termination detection, Oracle Coherence utilizes a feature called TcpRing which is a sparse collection of TCP/IP-based connections between different members in the cluster. Each member in the cluster is connected to at least one other member, which (if at all possible) is running on a different physical box. This connection is not used for any data transfer, only heartbeat communications are sent once a second per each link. If a certain number of exceptions are thrown while trying to re-establish a connection, the member throwing the exceptions is removed from the cluster. Member 5 logs a packet timeout with Member 3 and cites witnesses Members 4 and 6: 2010-02-26 15:30:29.791/165.037 Oracle Coherence GE 3.5.3/465p2 <Warning> (thread=PacketPublisher, member=5): Timeout while delivering a packet; requesting the departure confirmation for Member(Id=3, Timestamp=2010-02-26 15:27:24.892, Address=10.149.155.236:8088, MachineId=1260, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:32459, Role=CoherenceServer) by MemberSet(Size=2, BitSetCount=2 Member(Id=4, Timestamp=2010-02-26 15:27:39.574, Address=10.149.155.75:8088, MachineId=1099, Location=process:800, Role=CoherenceServer) Member(Id=6, Timestamp=2010-02-26 15:27:58.635, Address=10.149.155.78:8088, MachineId=1102, Location=process:228, Role=CoherenceServer) ) 2010-02-26 15:30:29.798/165.044 Oracle Coherence GE 3.5.3/465p2 <Info> (thread=Cluster, member=5): Member departure confirmed by MemberSet(Size=2, BitSetCount=2 Member(Id=4, Timestamp=2010-02-26 15:27:39.574, Address=10.149.155.75:8088, MachineId=1099, Location=process:800, Role=CoherenceServer) Member(Id=6, Timestamp=2010-02-26 15:27:58.635, Address=10.149.155.78:8088, MachineId=1102, Location=process:228, Role=CoherenceServer) ); removing Member(Id=3, Timestamp=2010-02-26 15:27:24.892, Address=10.149.155.236:8088, MachineId=1260, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:32459, Role=CoherenceServer) Eventually we are left with two distinct clusters consisting of Members 1, 2, 3 and Members 4, 5, 6, respectively. In the latter cluster, Member 4 is promoted to senior member. The connection between the two switches is restored at 15:33. Upon the restoration of the connection, the cluster members immediately receive cluster heartbeats from the two senior members. In the case of Members 1, 2, and 3, the following is logged: 2010-02-26 15:33:14.970/369.066 Oracle Coherence GE 3.5.3/465p2 <Warning> (thread=Cluster, member=1): The member formerly known as Member(Id=4, Timestamp=2010-02-26 15:30:35.341, Address=10.149.155.75:8088, MachineId=1099, Location=process:800, Role=CoherenceServer) has been forcefully evicted from the cluster, but continues to emit a cluster heartbeat; henceforth, the member will be shunned and its messages will be ignored. Likewise for Members 4, 5, and 6: 2010-02-26 15:33:14.343/336.890 Oracle Coherence GE 3.5.3/465p2 <Warning> (thread=Cluster, member=4): The member formerly known as Member(Id=1, Timestamp=2010-02-26 15:30:31.64, Address=10.149.155.76:8088, MachineId=1100, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:511, Role=CoherenceServer) has been forcefully evicted from the cluster, but continues to emit a cluster heartbeat; henceforth, the member will be shunned and its messages will be ignored. This message indicates that a senior heartbeat is being received from members that were previously removed from the cluster, in other words, something that should not be possible. For this reason, the recipients of these messages will initially ignore them. After several iterations of these messages, the existence of multiple clusters is acknowledged, thus triggering the panic protocol to reconcile this situation. When the presence of more than one cluster (i.e. Split-Brain) is detected by a Coherence member, the panic protocol is invoked in order to resolve the conflicting clusters and consolidate into a single cluster. The protocol consists of the removal of smaller clusters until there is one cluster remaining. In the case of equal size clusters, the one with the older Senior Member will survive. Member 1, being the oldest member, initiates the protocol: 2010-02-26 15:33:45.970/400.066 Oracle Coherence GE 3.5.3/465p2 <Warning> (thread=Cluster, member=1): An existence of a cluster island with senior Member(Id=4, Timestamp=2010-02-26 15:27:39.574, Address=10.149.155.75:8088, MachineId=1099, Location=process:800, Role=CoherenceServer) containing 3 nodes have been detected. Since this Member(Id=1, Timestamp=2010-02-26 15:27:06.931, Address=10.149.155.76:8088, MachineId=1100, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:511, Role=CoherenceServer) is the senior of an older cluster island, the panic protocol is being activated to stop the other island's senior and all junior nodes that belong to it. Member 3 receives the panic: 2010-02-26 15:33:45.803/382.336 Oracle Coherence GE 3.5.3/465p2 <Error> (thread=Cluster, member=3): Received panic from senior Member(Id=1, Timestamp=2010-02-26 15:27:06.931, Address=10.149.155.76:8088, MachineId=1100, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:511, Role=CoherenceServer) caused by Member(Id=4, Timestamp=2010-02-26 15:27:39.574, Address=10.149.155.75:8088, MachineId=1099, Location=process:800, Role=CoherenceServer) Member 4, the senior member of the younger cluster, receives the kill message from Member 3: 2010-02-26 15:33:44.921/367.468 Oracle Coherence GE 3.5.3/465p2 <Error> (thread=Cluster, member=4): Received a Kill message from a valid Member(Id=3, Timestamp=2010-02-26 15:27:24.892, Address=10.149.155.236:8088, MachineId=1260, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:32459, Role=CoherenceServer); stopping cluster service. In turn, Member 4 requests the departure of its junior members 5 and 6: 2010-02-26 15:33:44.921/367.468 Oracle Coherence GE 3.5.3/465p2 <Error> (thread=Cluster, member=4): Received a Kill message from a valid Member(Id=3, Timestamp=2010-02-26 15:27:24.892, Address=10.149.155.236:8088, MachineId=1260, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:32459, Role=CoherenceServer); stopping cluster service. 2010-02-26 15:33:43.343/349.015 Oracle Coherence GE 3.5.3/465p2 <Error> (thread=Cluster, member=6): Received a Kill message from a valid Member(Id=4, Timestamp=2010-02-26 15:27:39.574, Address=10.149.155.75:8088, MachineId=1099, Location=process:800, Role=CoherenceServer); stopping cluster service. Once Members 4, 5, and 6 restart, they rejoin the original cluster with senior member 1. The log below is from Member 4. Note that it receives a different member id when it rejoins the cluster. 2010-02-26 15:33:44.921/367.468 Oracle Coherence GE 3.5.3/465p2 <Error> (thread=Cluster, member=4): Received a Kill message from a valid Member(Id=3, Timestamp=2010-02-26 15:27:24.892, Address=10.149.155.236:8088, MachineId=1260, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:32459, Role=CoherenceServer); stopping cluster service. 2010-02-26 15:33:46.921/369.468 Oracle Coherence GE 3.5.3/465p2 <D5> (thread=Cluster, member=4): Service Cluster left the cluster 2010-02-26 15:33:47.046/369.593 Oracle Coherence GE 3.5.3/465p2 <D5> (thread=Invocation:InvocationService, member=4): Service InvocationService left the cluster 2010-02-26 15:33:47.046/369.593 Oracle Coherence GE 3.5.3/465p2 <D5> (thread=OptimisticCache, member=4): Service OptimisticCache left the cluster 2010-02-26 15:33:47.046/369.593 Oracle Coherence GE 3.5.3/465p2 <D5> (thread=ReplicatedCache, member=4): Service ReplicatedCache left the cluster 2010-02-26 15:33:47.046/369.593 Oracle Coherence GE 3.5.3/465p2 <D5> (thread=DistributedCache, member=4): Service DistributedCache left the cluster 2010-02-26 15:33:47.046/369.593 Oracle Coherence GE 3.5.3/465p2 <D5> (thread=Invocation:Management, member=4): Service Management left the cluster 2010-02-26 15:33:47.046/369.593 Oracle Coherence GE 3.5.3/465p2 <D5> (thread=Cluster, member=4): Member 6 left service Management with senior member 5 2010-02-26 15:33:47.046/369.593 Oracle Coherence GE 3.5.3/465p2 <D5> (thread=Cluster, member=4): Member 6 left service DistributedCache with senior member 5 2010-02-26 15:33:47.046/369.593 Oracle Coherence GE 3.5.3/465p2 <D5> (thread=Cluster, member=4): Member 6 left service ReplicatedCache with senior member 5 2010-02-26 15:33:47.046/369.593 Oracle Coherence GE 3.5.3/465p2 <D5> (thread=Cluster, member=4): Member 6 left service OptimisticCache with senior member 5 2010-02-26 15:33:47.046/369.593 Oracle Coherence GE 3.5.3/465p2 <D5> (thread=Cluster, member=4): Member 6 left service InvocationService with senior member 5 2010-02-26 15:33:47.046/369.593 Oracle Coherence GE 3.5.3/465p2 <D5> (thread=Cluster, member=4): Member(Id=6, Timestamp=2010-02-26 15:33:47.046, Address=10.149.155.78:8088, MachineId=1102, Location=process:228, Role=CoherenceServer) left Cluster with senior member 4 2010-02-26 15:33:49.218/371.765 Oracle Coherence GE 3.5.3/465p2 <Info> (thread=main, member=n/a): Restarting cluster 2010-02-26 15:33:49.421/371.968 Oracle Coherence GE 3.5.3/465p2 <D5> (thread=Cluster, member=n/a): Service Cluster joined the cluster with senior service member n/a 2010-02-26 15:33:49.625/372.172 Oracle Coherence GE 3.5.3/465p2 <Info> (thread=Cluster, member=n/a): This Member(Id=5, Timestamp=2010-02-26 15:33:50.499, Address=10.149.155.75:8088, MachineId=1099, Location=process:800, Role=CoherenceServer, Edition=Grid Edition, Mode=Development, CpuCount=2, SocketCount=1) joined cluster "cluster:0xDDEB" with senior Member(Id=1, Timestamp=2010-02-26 15:27:06.931, Address=10.149.155.76:8088, MachineId=1100, Location=site:usdhcp.oraclecorp.com,machine:dhcp-burlington6-4fl-east-10-149,process:511, Role=CoherenceServer, Edition=Grid Edition, Mode=Development, CpuCount=2, SocketCount=2) Cool isn't it?

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  • RightNow CX Cloud Service Combined with Oracle Fusion CRM in the Cloud

    - by Richard Lefebvre
    ·        The May 2012 release of Oracle’s RightNow CX Cloud Service, the customer experience suite, is now integrated with Oracle Fusion CRM, helping organizations to achieve sustainable business growth through relevant, cross-channel customer interactions that can increase revenue opportunities and drive organizational efficiencies. Relevant Interactions Build Stronger Customer Relationships ·          Armed with a comprehensive view of all customer interactions across channels, the context and status of these interactions, and an awareness of the customer’s value to the organization, companies can now offer more relevant products and services to customers. ·         Using the combined Oracle RightNow CX Cloud Service and Oracle Fusion CRM solutions, organizations can increase customer retention, drive higher levels of customer advocacy, and increase sales conversion rates with tools designed to: - Provide a complete, cross-channel view of the customer to sales, marketing and service. - Empower sales and service departments to easily collaborate to proactively solve customer issues, using opportunities to provide purchase advice at the right time and with the right solutions. - Allow sales to easily review service history in preparation for sales calls. - Enable agents to understand customer value based upon prior buying habits and existing opportunities. Deeper Insight Enables Targeted, Personalized Opportunities ·          The combination of Oracle RightNow CX Cloud Service and Oracle Fusion CRM allows sales and marketing organizations to simultaneously leverage service interactions from RightNow CX and sales prediction and segmentation capabilities from Fusion Sales. This helps companies to: - Better match products and services to specific customer needs based on customer service history.  - Deliver targeted, personalized interactions intended to help customers derive more value from purchases and to inform future buying decisions. - Identify new opportunities to increase deal size and conversion rates. Supporting Quotes ·         “Every interaction is a relationship opportunity to grow your business. When these interactions are relevant and add value for customers, customers are more likely to trust the relationship and seek purchase advice,” said David Vap, group vice president, Oracle. “This customer trust provides an opportunity to increase customer product adoption and to reduce the cost of customer acquisition, thereby increasing company profitability.” Supporting Resources ·         Oracle Fusion CRM ·         Oracle Fusion Applications ·         Oracle RightNow CX Cloud Service ·         OracleCRM on Facebook ·         OracleCRM on YouTube

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  • What is the difference between WCF service and a simple Web service in developing using .NET Framework?

    - by Steve Johnson
    My questions are: What is the difference between WCF service and a simple Web service in .NET Framework? What a WCF Service can do which a .NET Web service cant? In other words, what are the limitation of .NET Web services which were overcome in WCF services? I understand that WCF are REST based and .NET web services are SOAP based. But I need to know more than that. How a developer will make a design decision whether to developer a Web service or a WCF service?

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  • How to Save Hundreds or Thousands of Dollars on Cell Phone Service

    - by Chris Hoffman
    Cell phone contracts are bad. You get a seemingly cheap phone up front, but you more than pay for the cost of the phone over two years. Prepaid phone plans are surging in North America for a reason. Prepaid phone plans will be cheaper and more flexible than traditional contracts with big carriers for many people. However much you use your phone, there’s a good chance you can save money with a prepaid service. No More Contracts Here’s how cell phone service typically works in North America: You get a subsidized phone for “free”, $99, or $199. You sign up for a two-year contract and more than pay back the cost of that phone over the length of the contract. This is similar to leasing something or purchasing it on a credit card and paying it back over two years — you spend less up front, but you’re paying more in the long run. But this isn’t the only option. You could opt for a cheaper prepaid service that doesn’t lock you into a contract. If you don’t use your phone much, you could just pay for what you use and avoid the hefty cell phone bills. If you use your phone a lot, you could get a cheaper plan, too. Now, this certainly isn’t for everyone. If you want the latest iPhone or Galaxy smartphone every two years and require a 4G data connection, prepaid services may not be for you. On the other hand, if you don’t need the latest phone, you can save money here. You can also save a huge amount of money if you don’t use your phone much. Phone Options When you choose your prepaid or contract-free service, you’ll often be able to purchase a phone from them. You’ll generally be able to find dirt-cheap dumbphones and the cheapest, slowest Android phones for not very much money. If you are able to buy a top-of-the-line smartphone, you’ll have to pay the full, unsubsidized price. That’s $649 for either an iPhone 5S or Samsung Galaxy S4. Whatever phones the service provider offers, you could always buy a phone elsewhere — for example, you could buy an unsubsidized iPhone direct from Apple and then take it to your cell phone service of choice. Most services will allow you to get a SIM card and pop it into your existing phone rather than purchasing a phone. If you can get a hand-me-down smartphone, you can often save quite a bit of money. For example, you may have a family member upgrading from an iPhone 4S to an iPhone 5S. You could take their phone to a prepaid carrier and have a nicer phone on a cheap cell phone plan. If you brought an old smartphone to a big carrier like AT&T or Verizon, they wouldn’t give you a discount on your monthly plan. You’d have to pay the same amount of money every month as if you had gotten a subsidized phone. Google’s Nexus phones are also great options for people looking to buy smartphones and pay up-front. Google’s Nexus 4 offered a modern, almost top-of-the-line Android smartphone experience at $299 or $349 when it came out last year. Google will soon be releasing the Nexus 5 and it’s expected to be priced at $349. That’s certainly a lot more than a cheap phone, but it’s a fairly high-end smartphone at almost half the price of an iPhone 5S or Galaxy S4. Nexus phones can be purchased online from Google’s Play Store. Service Options When choosing a service, you need to consider what you actually use. If you’re someone who only uses your phone rarely, you can get plans that will allow you to pay as little as a few dollars per month. If you’re someone who’s usually in range of Wi-Fi, you may not need much data at all. If you want a plan with unlimited talk, texting, and data usage, you can get it for much cheaper than you’d pay on a major carrier like AT&T. The options here range from pay-as-you-go plans, like the ones offered by T-Mobile, which allow you to put a certain amount of money in and only drain that balance when you actually use minutes, texts, or data. If you only make a few calls and send a few texts per month, you’d only pay a few bucks. On the other end, Walmart’s Straight Talk service is a popular option that offers unlimited talk, texting, and data at $45 per month. Which service is right for you depends on a lot of things, including your usage and what each network’s coverage is like in your area. You’ll want to do some research of your own before choosing a service. Prepaid services also offer you even more flexibility after you choose one. If you’re not happy or a better deal comes along, you can switch — you’re not locked into your service for two years and you won’t pay an early termination fee. Image Credit: Intel Free Press on Flickr, Jon Fingas on Flickr, John Karakatsanis on Flickr, kendalkinggroup on Flickr     

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  • Managed Service Architectures Part I

    - by barryoreilly
    Instead of thinking about service oriented architecture, a concept that is continually defined, redefined, abused and mistreated, perhaps it is time to drop the acronym and consider what we actually need to get the job done.   ‘Pure’ SOA involves the modeling of an organisation’s processes, the so called ‘Top Down’ approach, followed by the implementation of these processes as services.     Another approach, more commonly seen in the wild, is the bottom up approach. This usually involves services that simply start popping up in the organization, and SOA in this case is often just an attempt to rein in these services. Such projects, although described as SOA projects for a variety of reasons, have clearly little relation to process driven architecture. Much has been written about these two approaches, with many deciding that a hybrid of both methods is needed to succeed with SOA.   These hybrid methods are a sensible compromise, but one gets the feeling that there is too much focus on ‘Succeeding with SOA’. Organisations who focus too much on bottom up development, or who waste too much time and money on top down approaches that don’t produce results, are often recommended to attempt an ‘agile’(Erl) or ‘middle-out’ (Microsoft) approach in order to succeed with SOA.  The problem with recommending this approach is that, in most cases, succeeding with SOA isn’t the aim of the project. If a project is started with the simple aim of ‘Succeeding with SOA’ then the reasons for the projects existence probably need to be questioned.   There are a number of things we can be sure of: ·         An organisation will have a number of disparate IT systems ·         Some of these systems will have redundant data and functionality ·         Integration will give considerable ROI ·         Integration will already be under way. ·         Services will already exist in the organisation ·         These services will be inconsistent in their implementation and in their governance   So there are three goals here: 1.       Alignment between the business and IT 2.     Integration of disparate systems 3.     Management of services.   2 and 3 are going to happen,  in fact they must happen if any degree of return is expected from the IT department. Ignoring 1 is considered a typical mistake in SOA implementations, as it ignores the business implications. However, the business implication of this approach is the money saved in more efficient IT processes. 2 and 3 are ongoing, and they will continue happening, even if a large project to produce a SOA metamodel is started. The result will then be an unstructured cackle of services, and a metamodel that is already going out of date. So we get stuck in and rebuild our services so that they match the metamodel, with the far reaching consequences that this will have on all our LOB systems are current. Lets imagine that this actually works ( how often do we rip and replace working software because it doesn't fit a certain pattern? Never -that's the point of integration), we will now be working with a metamodel that is out of date, and most likely incomplete if the organisation is large.      Accepting that an object can have more than one model over time, with perhaps more than one model being  at any given time will help us realise the limitations of the top down model. It is entirely normal , and perhaps necessary, for an organisation to be able to view an entity from different perspectives.   So, instead of trying to constantly force these goals in a straight line, why not let them happen in parallel, and manage the changes in each layer.     If  company A has chosen to model their business processes and create a business architecture, there will be a reason behind this. Often the aim is to make the business more flexible and able to cope with change, through alignment between the business and the IT department.   If company B’s IT department recognizes the problem of wild services springing up everywhere, and decides to do something about it, by designing a platform and processes for the introduction of services, is this not a valid approach?   With the hybrid approach, it is recommended that company A begin deploying services as quickly as possible. Based on models that are clearly incomplete, and which will therefore change rapidly and often in the near future. Natural business evolution will also mean that the models can be guaranteed to change in the not so near future. To ‘Succeed with SOA’ Company B needs to go back to the drawing board and start modeling processes and objects. So, in effect, we are telling business analysts to start developing code based on a model they are unsure of, and telling programmers to ignore the obvious and growing problems in their IT department and start drawing lines and boxes.     Could the problem be that there are two different problem domains? And the whole concept of SOA as it being described by clever salespeople today creates an example of oft dreaded ‘tight coupling’ between these two domains?   Could it be that we have taken two large problem areas, and bundled the solution together in order to create a magic bullet? And then convinced ourselves that the bullet actually exists?   Company A wants to have a closer relationship between the business and its IT department, in order to become a more flexible organization. Company B wants to decrease the maintenance costs of its IT infrastructure. If both companies focus on succeeding with SOA, then they aren’t focusing on their actual goals.   If Company A starts building services from incomplete models, without a gameplan, they will end up in the same situation as company B, with wild services. If company B focuses on modeling, they could easily end up with the same problems as company A.   Now we have two companies, who a short while ago had one problem each, that now have two problems each. This has happened because of a focus on ‘Succeeding with SOA’, rather than solving the problem at hand.   This is not to suggest that the two problem domains are unrelated, a strategy that encompasses both will obviously be good for the organization. But only if the organization realizes this and can develop such a strategy. This strategy cannot be bought in a box.       Anyone who has worked with SOA for a while will be used to analyzing the solutions to a problem and judging the solution’s level of coupling. If we have two applications that each perform separate functions, but need to communicate with each other, we create a integration layer between them, perhaps with a service, but we do all we can to reduce the dependency between the two systems. Using the same approach, we can separate the modeling (business architecture) and the service hosting (technical architecture).     The business architecture describes the processes and business objects in the business domain.   The technical architecture describes the hosting and management and implementation of services.   The glue that binds these together, the integration layer in our analogy, is the service contract, where the operations map the processes to their technical implementation, and the messages map business concepts to software objects in the implementation.   If we reduce the coupling between these layers, we should be able to allow developers to develop services, and business analysts to develop models, without the changes rippling through from one side to the other.   This would allow company A to carry on modeling, and company B to develop a service platform, each achieving their intended goal, without necessarily creating the problems seen in pure top down or bottom up approaches. Company B could then at a later date map their service infrastructure to a unified model, and company A could carry on modeling, insulating deployed services from changes in the ongoing modeling.   How do we do this?  The concept of service virtualization has been around for a while, and is instantly realizable in Microsoft’s Managed Services Engine. Here we can create a layer of virtual services, which represent the business analyst’s view, presenting uniform contracts to the outside world. These services can then transform and route messages to the actual service implementations. I like to think of the virtual services with their beautifully modeled interfaces as ‘SOA services’, and the implementations as simple integration ‘adapter’ services providing an interface to a technical implementation. The Managed Services Engine also provides policy based control over services, regardless of where they are deployed, simplifying handling of security, logging, exception handling etc.   This solves a big problem. The pressure to deliver services quickly is always there in projects. It is very important to quickly show value when implementing service architectures. There is also pressure to deliver quality, and you can’t easily do both at the same time. This approach allows quick delivery with quality increasing over time, allowing modeling and service development to occur in parallel and independent of each other. The link between business modeling and service implementation is not one that is obvious to many organizations, and requires a certain maturity to realize and drive forward. It is also completely possible that a company can benefit from one without the other, even if this approach is frowned upon today, there are many companies doing so and seeing ROI.   Of course there are disadvantages to this. The biggest one being the transformations necessary between the virtual interfaces and the service implementations. Bad choices in developing the services in the service implementation could mean that it is impossible to map the modeled processes to the implementation with redevelopment of the service. In many cases the architect will not have a choice here anyway, as proprietary systems are often delivered with predeveloped services. The alternative is to wait until the model is finished and then build the service according the model. However, if that approach worked we wouldn’t be having this discussion! And even when it does work, natural business evolution will mean that the two concepts (model and implementation) will immediately start to drift away from each other, so coupling them tightly together so that they are forever bound to the model that only applies at the time of the modeling work will not really achieve a great deal. Architecture is all about trade offs, and here a choice has to be made. The choice is between something will initially be of low quality but will work, or something that may well be impossible to achieve in most situations.         In conclusion, top-down is a natural approach for business analysts, and bottom-up  is a natural approach for developers. Instead of trying to force something on both that neither want, and which has not shown itself to be successful,  why not let them get on with their jobs, and let an enterprise architect coordinate the processes?

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  • Webcast: Navigating the Future of Customer Service

    - by Charles Knapp
    Customer service is set to change dramatically over the next five years – and now is the time to ensure you have the tools to help you succeed. On  Wednesday, June 13, join Oracle and Forrester Research to discover what the future holds and learn how you can: Empower your agents Delight your customers Shape your customer service future Our speakers are Kate Leggett, Senior Analyst, Forrester Research, and John Perez, Customer Experience Strategist, Oracle RightNow. Kate is a leading expert on customer service strategies, as well as a published author on customer service trends and best practices. Her research focuses on helping organizations establish customer service strategies and deliver successful customer service projects. John has extensive experience of working on customer experience programs with organizations across a range of industries. He works with Oracle RightNow clients to build customer experience strategies that improve efficiency and productivity, increase sales, and drive customer loyalty.

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  • Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

    - by Tuula Fai
    The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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  • Webcast: Oracle Service Charges - Introduction/Overview

    - by LuciaC
    December 5, 2012 at 12 pm ET, 11 am CT, 10 am MT, 9 am PT Have you wondered how Service Charges flow through into Order Management?  Do you want to understand more about the functional flows for Service Charges?  If you use Service Charges as part of your service implementation then you won't want to miss this webcast which explains Oracle Service Charges functionality and integration points with other products.   Topics will include: Functional flows involving Service Charges Integration points Data flow Available UI's Available API's. Go to Doc ID 1455786.1 to register. Current Schedule and Archived Downloads can be found on Doc ID 740966.1.

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  • Upcoming Customer WebCast: Adapters and JCA Transport in Oracle Service Bus 11g

    - by MariaSalzberger
    There is an upcoming webcast planned for September 19th that will show how to implement services using a JCA adapter in Oracle Service Bus 11g. The session will help to utilize existing resources like samples and information centers for adapters in the context of Oracle Service Bus. Topics covered in the webcast are: JCA Transport Overview / Inbound and Outbound scenarios using JCA adapters Implementation of an end-to-end use case using an inbound file adapter and and an outbound database adapter in Oracle Service Bus It will show how to find information on supported adapters in a certain version of OSB 11g Available adapter samples for OSB and SOA How to use SOA adapter samples for Oracle Service Bus A live demo of an adapter sample implementation in Oracle Service Bus Information Centers for adapters and Oracle Service Bus information The presentation recording can by found here after the webcast. Select "Oracle Fusion Middleware" as product. (https://support.oracle.com/rs?type=doc&id=740966.1) The schedule for future webcasts can be found in the above mentioned document as well.

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  • OData &ndash; The easiest service I can create

    - by Jon Dalberg
    I wanted to create an OData service with the least amount of code so I fired up Visual Studio and got cracking. I decided to serve up a list of naughty words and make them read-only. Create a new web project. I created an empty MVC 2 application but MVC is not required for OData. Add a new WCF Data Service to the project. I named mine NastyWords.svc since I’m serving up a list of nasty words. Add a class to expose via the service: NastyWord 1: [DataServiceKey("Word")] 2: public class NastyWord 3: { 4: public string Word { get; set; } 5: }   I need to be able to uniquely identify instances of NastyWords for the DataService so I used the DataServiceKey attribute with the “Word” property as the key. I could have added an “ID” property which would have uniquely identified them and would then not need the “DataServiceKey” attribute because the DataService would apply some reflection and heuristics to guess at which property would be the unique identifier. However, the words themselves are unique so adding an “ID” property would be redundantly repetitive. Then I created a data source to expose my NastyWord objects to the service. This is just a simple class with IQueryable<T> properties exposing the entities for my service: 1: public class NastyWordsDataSource 2: { 3: private static IList<NastyWord> words = new List<NastyWord> 4: { 5: new NastyWord{ Word="crap"}, 6: new NastyWord{ Word="darn"}, 7: new NastyWord{ Word="hell"}, 8: new NastyWord{ Word="shucks"} 9: }; 10:   11: public NastyWordsDataSource() 12: { 13: NastyWords = words.AsQueryable(); 14: } 15:   16: public IQueryable<NastyWord> NastyWords { get; private set; } 17: }   Now I can go to the NastyWords.svc class and tell it which data source to use and which entities to expose: 1: public class NastyWords : DataService<NastyWordsDataSource> 2: { 3: // This method is called only once to initialize service-wide policies. 4: public static void InitializeService(DataServiceConfiguration config) 5: { 6: config.SetEntitySetAccessRule("*", EntitySetRights.AllRead); 7: config.DataServiceBehavior.MaxProtocolVersion = DataServiceProtocolVersion.V2; 8: } 9: }   Compile and browse to my NastWords.svc and weep with joy Now I can query my service just like any other OData service. Next time, I’ll modify this service to allow updates to sent so I can build up my list of nasty words. Enjoy!

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  • Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

    - by Richard Lefebvre
    At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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  • Updating an Entity through a Service

    - by GeorgeK
    I'm separating my software into three main layers (maybe tiers would be a better term): Presentation ('Views') Business logic ('Services' and 'Repositories') Data access ('Entities' (e.g. ActiveRecords)) What do I have now? In Presentation, I use read-only access to Entities, returned from Repositories or Services, to display data. $banks = $banksRegistryService->getBanksRepository()->getBanksByCity( $city ); $banksViewModel = new PaginatedList( $banks ); // some way to display banks; // example, not real code I find this approach quite efficient in terms of performance and code maintanability and still safe as long as all write operations (create, update, delete) are preformed through a Service: namespace Service\BankRegistry; use Service\AbstractDatabaseService; use Service\IBankRegistryService; use Model\BankRegistry\Bank; class Service extends AbstractDatabaseService implements IBankRegistryService { /** * Registers a new Bank * * @param string $name Bank's name * @param string $bik Bank's Identification Code * @param string $correspondent_account Bank's correspondent account * * @return Bank */ public function registerBank( $name, $bik, $correspondent_account ) { $bank = new Bank(); $bank -> setName( $name ) -> setBik( $bik ) -> setCorrespondentAccount( $correspondent_account ); if( null === $this->getBanksRepository()->getDefaultBank() ) $this->setDefaultBank( $bank ); $this->getEntityManager()->persist( $bank ); return $bank; } /** * Makes the $bank system's default bank * * @param Bank $bank * @return IBankRegistryService */ public function setDefaultBank( Bank $bank ) { $default_bank = $this->getBanksRepository()->getDefaultBank(); if( null !== $default_bank ) $default_bank->setDefault( false ); $bank->setDefault( true ); return $this; } } Where am I stuck? I'm struggling about how to update certain fields in Bank Entity. Bad solution #1: Making a series of setters in Service for each setter in Bank; - seems to be quite reduntant, increases Service interface complexity and proportionally decreases it's simplicity - something to avoid if you care about code maitainability. I try to follow KISS and DRY principles. Bad solution #2: Modifying Bank directly through it's native setters; - really bad. If you'll ever need to move modification into the Service, it will be pain. Business logic should remain in Business logic layer. Plus, there are plans on logging all of the actions and maybe even involve user permissions (perhaps, through decorators) in future, so all modifications should be made only through the Service. Possible good solution: Creating an updateBank( Bank $bank, $array_of_fields_to_update) method; - makes the interface as simple as possible, but there is a problem: one should not try to manually set isDefault flag on a Bank, this operation should be performed through setDefaultBank method. It gets even worse when you have relations that you don't want to be directly modified. Of course, you can just limit the fields that can be modified by this method, but how do you tell method's user what they can and cannot modify? Exceptions?

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  • OSB, Service Callouts and OQL - Part 1

    - by Sabha
    Oracle Fusion Middleware customers use Oracle Service Bus (OSB) for virtualizing Service endpoints and implementing stateless service orchestrations. Behind the performance and speed of OSB, there are a couple of key design implementations that can affect application performance and behavior under heavy load. One of the heavily used feature in OSB is the Service Callout pipeline action for message enrichment and invoking multiple services as part of one single orchestration. Overuse of this feature, without understanding its internal implementation, can lead to serious problems. This post will delve into OSB internals, the problem associated with usage of Service Callout under high loads, diagnosing it via thread dump and heap dump analysis using tools like ThreadLogic and OQL (Object Query Language) and resolving it. The first section in the series will mainly cover the threading model used internally by OSB for implementing Route Vs. Service Callouts. Please refer to the blog post for more details. 

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  • Oracle Enterprise Taxation and Policy Management Self Service v1.0 is Now Available

    - by user722699
    New tax product - Oracle Enterprise Taxation Policy Management Self Service is now available. The solution provides tax and revenue authorities with a single citizen portal – powered by Oracle Policy Automation for Public Sector, Oracle WebCenter, Oracle Application Development Framework and Oracle SOA Suite – that can integrate across multiple tax types and tax processing systems. Oracle Enterprise Taxation and Policy Management Self Service enables tax and revenue authorities to quickly provide more taxpayer services online – such as the ability to make payments, contact the tax agency with questions and requests or receive self-guided automated assistance with policies and tax law.  Tax and revenue authorities can implement Oracle Enterprise Taxation and Policy Management Self Service – an out-of-the-box solution – quickly and easily, and lower the cost of taxpayer service operations by promoting a broader set of taxpayer self service features.  Resources: ·         Datasheet: http://www.oracle.com/us/industries/public-sector/ent-taxation-policy-service-ds-1873518.pdf ·         Documentation: http://docs.oracle.com/cd/E38189_01/index.htm ·    

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  • Java Cloud Service for developers

    - by JuergenKress
    The advent of cloud computing has reinvented application development for many companies. “That’s the beauty of the cloud,” says Cameron Purdy, vice president of development, Oracle. “It dramatically improves developer productivity because they can do what they do best without having to manage complex development, testing, staging, and production environments.” The key is to find a platform that doesn’t impose proprietary restrictions or force developers to learn new tools. For example, Oracle Java Cloud Service is an enterprise-grade platform as a service for building and deploying Java EE, Oracle WebLogic Server, and Oracle Application Development Framework (Oracle ADF) applications. “It’s designed to be flexible and easy to use,” says Purdy. “And it is also a standards-based solution -it’s not proprietary and there is no cloud lock-in. Developers get instant access to an enterprise-grade environment for a simple, monthly subscription.” Oracle Java Cloud Service instances are created with just a few clicks, so businesses can create a rich application development environment within minutes. Running on Oracle WebLogic Server and Oracle Exalogic, the underlying infrastructure also leverages Oracle Fusion Middleware’s integration with common services. For example, instances come integrated and preconfigured with optimized Oracle Database and Oracle Identity Management configurations. Based on Oracle Enterprise Manager, the Oracle Java Cloud Service console lets customers easily manage and monitor their Oracle Java Cloud Service instances. The open nature of the Oracle Java Cloud Service lets developers integrate through Web services such as SOAP and REST APIs, as well as use their favorite developer tools, whether they are out-of-the-box tools such as Maven and Ant or the productivity features built into Oracle JDeveloper, Oracle Enterprise Pack for Eclipse, or NetBeans IDE. The service allows for the seamless movement of applications between on-premise Oracle WebLogic Server domains and instances of Oracle Java Cloud Service within Oracle Cloud. This approach allows flexibility to mix and match the use of on-premise environments with cloud instances for development, test, and production environments. Visit to learn more and watch videos about Oracle Java Cloud Service. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: java,cloud,oracle cloud,java cloud,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • Oracle RightNow Cloud Service Roadmap - Live Webcast, Nov 13, 6pm CET

    - by Richard Lefebvre
    Did you miss out on Oracle OpenWorld this year? Then make sure you don’t miss out on this Webinar.  The Oracle RightNow development team shares the latest innovations and integrations, including future roadmap, for the Oracle RightNow Service Cloud platform.  Find out how these innovations will help you deliver exceptional customer service to your customers.Join our live Webcast on Wednesday, November 13, 2013, 09:00 a.m. PT / 12:00 p.m. ET (18:00 p.m. CET) to get up to speed with the latest updates and future capabilities, and learn how you can: Provide a more engaging Web experience Increase the effectiveness of assisted service Deliver the right answer at the right time - all the time Agenda Topics How RightNow fits into Oracle's vision for Oracle Service The latest updates to the Oracle RightNow Cloud Service platform Oracle's key investment areas and roadmap for Oracle RightNow Cloud Service Don’t miss this chance to learn how you can delight your customers while improving cost and efficiency.Register Now

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