Search Results

Search found 968 results on 39 pages for 'speaking'.

Page 26/39 | < Previous Page | 22 23 24 25 26 27 28 29 30 31 32 33  | Next Page >

• increasing speed and efficiency of ajax call

  - by user1048824

  I'm not the most disciplined dev, dont know standards and am self-taught so bear with me. I create stuff very logically and fast but not always using 'programming standards'. I have a mobile app using geolocation API. it gets thousands of places from my db and makes gmaps v3 markers for the ones around the user's current location. there is an ajax call from my JS to an aspx page that calls the database, makes a json string, and sends the json string to the javascript that then creates the google map markers. would i save time if the json string was in a flat file? im not sure if, generally speaking, accessing a sql db from an aspx page is faster than c# file i/o on a flat file with pre-rendered JSON. (of course, using the flat file, it would update everytime the db is updated)

  Read the article

• Talks Submitted for Ann Arbor Day of .NET 2010

  - by PSteele

  Just submitted my session abstracts for Ann Arbor's Day of .NET 2010.   Getting up to speed with .NET 3.5 -- Just in time for 4.0! Yes, C# 4.0 is just around the corner.  But if you haven't had the chance to use C# 3.5 extensively, this session will start from the ground up with the new features of 3.5.  We'll assume everyone is coming from C# 2.0.  This session will show you the details of extension methods, partial methods and more.  We'll also show you how LINQ -- Language Integrated Query -- can help decrease your development time and increase your code's readability.  If time permits, we'll look at some .NET 4.0 features, but the goal is to get you up to speed on .NET 3.5.   Go Ahead and Mock Me! When testing specific parts of your application, there can be a lot of external dependencies required to make your tests work.  Writing fake or mock objects that act as stand-ins for the real dependencies can waste a lot of time.  This is where mocking frameworks come in.  In this session, Patrick Steele will introduce you to Rhino Mocks, a popular mocking framework for .NET.  You'll see how a mocking framework can make writing unit tests easier and leads to less brittle unit tests.   Inversion of Control: Who's got control and why is it being inverted? No doubt you've heard of "Inversion of Control".  If not, maybe you've heard the term "Dependency Injection"?  The two usually go hand-in-hand.  Inversion of Control (IoC) along with Dependency Injection (DI) helps simplify the connections and lifetime of all of the dependent objects in the software you write.  In this session, Patrick Steele will introduce you to the concepts of IoC and DI and will show you how to use a popular IoC container (Castle Windsor) to help simplify the way you build software and how your objects interact with each other. If you're interested in speaking, hurry up and get your submissions in!  The deadline is Monday, April 5th! Technorati Tags: .NET,Ann Arbor,Day of .NET

  Read the article

• Windows Phone 7 Design using Expression Blend - Resources

  - by Nikita Polyakov

  I’ve been doing a series of talks across Florida regarding Windows Phone 7 Design using Microsoft Expression Blend 4. I discuss the WP7 phone and application experience; show how to use Expression Blend toolset to effectively design such apps. Next presentation is on 5/4/2010 at 6:30PM EST will be a webcast format over LiveMeeting at Ft. Lauderdale Online group. Registration and the LiveMeeting link are both here: http://www.fladotnet.com/Reg.aspx?EventID=459 [I will post a link if it’s recorded]   Here are the resources from my presentations: The Biggest source is the Windows Phone UI and Design Language video from MIX10 Windows Phone 7 Design Guide as it’s found on the WP7 Dev Home Page Study The Silverlight Mobile Tutorials on official Silverlight website I will be blogging a separate entry for a new demo app that will showcase the elements I presented. I suggest you actually watch all of the MIX videos about SL and Design as great primer to get you thinking the WP7 way.   A lot happening with WP7Dev and it’s just the beginning! So watch these Twitter accounts and blogs: @Ckindel - Charlie Kindel - WP7 Dev Head http://blogs.msdn.com/ckindel @WP7Dev - Official Dev Twitter @WP7 - Official WP7 Twitter Peter Torr - http://blogs.msdn.com/ptorr Mike Harsh - http://blogs.msdn.com/mharsh Shawn Oster - http://www.shawnoster.com   Other worthwhile mention my local friends speaking and blogging about Windows Phone 7: Bill Reiss is doing great presentations on Building games with XNA for Windows Phone 7. Be on the lookout for those around Florida. Bill is a Silverlight MVP and has a legacy of XNA and Silverlight games, see his site. Kevin Wolf aka ByteMaster he is a Device Application Developer MVP with tremendous experience building mobile applications. He has developed WinMo-GF a multi-platform gaming framework. Get these tools and get creating! You will need the following components installed in this order: Expression Blend 4 Beta Windows Phone Developer Tools Microsoft Expression Blend Add-in Preview for Windows Phone Microsoft Expression Blend SDK Preview for Windows Phone Want more training? Don’t forget that Channel 9 has complete walkthroughs of their WP7 Training Kit posted online. PS: To continue with all this design talk check out Microsoft .toolbox “Learn to create Silverlight applications using Expression Studio and to apply fundamental design principles.” A great website with a lot of design tutorials set up as a wonderful full course on design all for free, including a great forum community and neat little avatars you can build yourself.

  Read the article

• How to install Hercules Webcam Deluxe

  - by Cmorales

  I am trying to install a Hercules Webcam Deluxe on my Ubuntu 11.10 (64 bits). I followed this guide: https://help.ubuntu.com/community/Ov51x Step by step, only changing wget http://www.rastageeks.org/downloads/ov51x-jpeg/ov51x-jpeg-1.5.4.tar.gz by 1.5.9, because that is the latest version. I get stacked here: 2.4. Prepare the installation files make 2.5. Compile Compile the modules: sudo make install Because, when I enter that in a terminal, I get this error: make: *** No hay objetivos. Alto. For you, non Spanish-speaking-people, that is roughly translated as: "There are no objectives. Stop" So... what can I do? Thanks Edit: Terminal output: Configurando build-essential (11.5ubuntu1) ... mrpotato@mrsobremesa:~$ wget http://www.rastageeks.org/downloads/ov51x-jpeg/ov51x-jpeg-1.5.9.tar.gz --2011-12-08 03:33:47-- http://www.rastageeks.org/downloads/ov51x-jpeg/ov51x-jpeg-1.5.9.tar.gz Resolviendo www.rastageeks.org... 213.251.174.188 Conectando a www.rastageeks.org|213.251.174.188|:80... conectado. Petición HTTP enviada, esperando respuesta... 200 OK Longitud: 88197 (86K) [application/x-gzip] Guardando en: «ov51x-jpeg-1.5.9.tar.gz.1» 100%[======================================>] 88.197 245K/s en 0,4s 2011-12-08 03:33:47 (245 KB/s) - «ov51x-jpeg-1.5.9.tar.gz.1» guardado [88197/88197] mrpotato@mrsobremesa:~$ tar -xvf ov51x-jpeg-1.5.9.tar.gz ov51x-jpeg-1.5.9/ ov51x-jpeg-1.5.9/test/ ov51x-jpeg-1.5.9/test/Makefile ov51x-jpeg-1.5.9/test/getjpeg.c ov51x-jpeg-1.5.9/Makefile ov51x-jpeg-1.5.9/ov51x-jpeg-core.c ov51x-jpeg-1.5.9/ov518-decomp.c ov51x-jpeg-1.5.9/ov51x-jpeg.h ov51x-jpeg-1.5.9/ov519-decomp.c ov51x-jpeg-1.5.9/ov511-decomp.c ov51x-jpeg-1.5.9/ov7670.h ov51x-jpeg-1.5.9/ChangeLog mrpotato@mrsobremesa:~$ cd ov51x-jpeg-1.5.9 mrpotato@mrsobremesa:~/ov51x-jpeg-1.5.9$ make make: *** No hay objetivos. Alto. mrpotato@mrsobremesa:~/ov51x-jpeg-1.5.9$ sudo make make: *** No hay objetivos. Alto. mrpotato@mrsobremesa:~/ov51x-jpeg-1.5.9$

  Read the article

• The importance of Unit Testing in BI

  - by Davide Mauri

  One of the main steps in the process we internally use to develop a BI solution is the implementation of Unit Test of you BI Data. As you may already know, I’ve create a simple (for now) tool that leverages NUnit to allow us to quickly create Unit Testing without having to resort to use Visual Studio Database Professional: http://queryunit.codeplex.com/ Once you have a tool like this one, you can start also to make sure that your BI solution (DWH and CUBE) is not only structurally sound (I mean, the cube or the report gets processed correctly), but you can also check that the logical integrity of your business rules is enforced. For example let’s say that the customer tell you that they will never create an invoice for a specific product-line in 2010 since that product-line is dismissed and will never be sold again. Ok we know that this in theory is true, but a lot of this business rule effectiveness depends on the fact the people does not do a mistake while inserting new orders/invoices and the ERP used implements a check for this business logic. Unfortunately these last two hypotesis are not always true, so you may find yourself really having some invoices for a product line that doesn’t exists anymore. Maybe this kind of situation in future will be solved using Master Data Management but, meanwhile, how you can give and idea of the data quality to your customers? How can you check that logical integrity of the analytical data you produce is exactly what you expect? Well, Unit Testing of a DWH or a CUBE can be a solution. Once you have defined your test suite, by writing SQL and MDX queries that checks that your data is what you expect to be, if you use NUnit (and QueryUnit does), you can then use a tool like NUnit2Report to create a nice HTML report that can be shipped via email to give information of data quality: In addition to that, since NUnit produces an XML file as a result, you can also import it into a SQL Server Database and then monitor the quality of data over time. I’ll be speaking about this approach (and more in general about how to “engineer” a BI solution) at the next European SQL PASS Adaptive BI Best Practices http://www.sqlpass.org/summit/eu2010/Agenda/ProgramSessions/AdaptiveBIBestPratices.aspx I’ll enjoy discussing with you all about this, so see you there! And remember: “if ain't tested it's broken!” (Sorry I don’t remember how said that in first place :-)) Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

  Read the article

• Week 21: FY10 in the Rear View Mirror

  - by sandra.haan

  FY10 is coming to a close and before we dive into FY11 we thought we would take a walk down memory lane and reminisce on some of our favorite Oracle PartnerNetwork activities. June 2009 brought One Red Network to partners offering access to the same virtual kickoff environment used by Oracle employees. It was a new way to deliver valuable content to key stakeholders (and without the 100+ degree temperatures). Speaking of hot, Oracle also announced in June new licensing options for our ISV partners. This model enables an even broader community of ISVs to build, deploy and manage SaaS applications on the same platform. While some people took the summer off, the OPN Program team was working away to deliver a brand new partner program - Oracle PartnerNetwork Specialized - at Oracle OpenWorld in October. Specialized. Recognized. Preferred. If you haven't gotten the message yet, we may need an emergency crew to pull you out from that rock you've been hiding under. But seriously, the announcement at the OPN Forum drew a big crowd and our FY11 event is shaping up to be just as exciting. OPN Specialized was announced in October and opened our doors for enrollment in December 2009. To mark our grand opening we held our first ever social webcast allowing partners from around the world to interact with us live throughout the day. We had a lot of great conversations and really enjoyed the chance to speak with so many of you. After a short holiday break we were back at it - just a small announcement - Oracle's acquisition of Sun. In case you missed it, here is a short field report from Ted Bereswill, SVP North America Alliances & Channels on the partner events to support the announcement: And while we're announcing things - did we mention that both Ted Bereswill and Judson Althoff were named Channel Chiefs by CRN? Not only do we have a couple of Channel Chiefs, but Oracle also won the Partner Program 5 Star Programs Award and took top honors at the CRN Channel Champion Awards for Financial Factors/Financial Performance in the category of Data and Information Management and the and Xchange Solution Provider event in March 2010. We actually caught up with Judson at this event for a quick recap of our participation: But awards aside, let's not forget our main focus in FY10 and that is Specialization. In April we announced that we had over 35 Specializations available for partners and a plan to deliver even more in FY11. We are just days away from the end of FY10 but hope you enjoyed our walk down memory lane. We are already planning lots of activity for our partners in FY11 starting with our Partner Kickoff event on June 29th. Join us to hear the vision and strategy for FY11 and interact with regional A&C leaders. We look forward to talking with you then. The OPN Communications Team

  Read the article

• Dutch for once: op zoek naar een nieuwe uitdaging!

  - by Dennis Vroegop

  Originally posted on: http://geekswithblogs.net/dvroegop/archive/2013/10/11/dutch-for-once-op-zoek-naar-een-nieuwe-uitdaging.aspxI apologize to my non-dutch speaking readers: this post is about me looking for a new job and since I am based in the Netherlands I will do this in Dutch… Next time I will be technical (and thus in English) again! Het leuke van interim zijn is dat een klus een keer afloopt. Ik heb heel bewust gekozen voor het leven als freelancer: ik wil graag heel veel verschillende mensen en organisaties leren kennen. Dit werk is daar bij uitstek geschikt voor! Immers: bij iedere klus breng ik niet alleen nieuwe ideeën en kennis maar ik leer zelf ook iedere keer ontzettend veel. Die kennis kan ik dan weer gebruiken bij een vervolgklus en op die manier verspreid ik die kennis onder de bedrijven in Nederland. En er is niets leukers dan zien dat wat ik meebreng een organisatie naar een ander niveau brengt! Iedere keer een ander bedrijf zoeken houdt in dat ik iedere keer weg moet gaan bij een organisatie. Het lastige daarvan is het juiste moment te vinden. Van buitenaf gezien is dat lastig in te schatten: wanneer kan ik niets vernieuwends meer bijdragen en is het tijd om verder te gaan? Wanneer is het tijd om te zeggen dat de organisatie alles weet wat ik ze kan bijbrengen? In mijn huidige klus is dat moment nu aangebroken. In de afgelopen elf maanden heb ik dit bedrijf zien veranderen van een kleine maar enthousiaste groep ontwikkelaars naar een professionele organisatie met ruim twee keer zo veel ontwikkelaars. Dat veranderingsproces is erg leerzaam geweest en ik ben dan ook erg blij dat ik die verandering heb kunnen en mogen begeleiden. Van drie teams met ieder vijf of zes ontwikkelaars naar zes teams met zeven tot acht ontwikkelaars per team groeien betekent dat je je ontwikkelproces heel anders moet insteken. Ook houdt dat in dat je je teams anders moet indelen, dat de organisatie zelf anders gemodelleerd moet worden en dat mensen anders met elkaar om moeten gaan. Om dat voor elkaar te krijgen is er door iedereen heel hard gewerkt, is er een aantal fouten gemaakt, is heel veel van die fouten geleerd en is uiteindelijk een vrijwel nieuw bedrijf ontstaan. Het is tijd om dit bedrijf te verlaten. Ik ben benieuwd waar ik hierna terecht kom: ik ben aan het rondkijken naar mogelijkheden. Ik weet wèl: het bedrijf waar ik naar op zoek ben, is een bedrijf dat openstaat voor veranderingen. Veranderingen, maar dan wel met het oog voor het individu; mensen staan immers centraal in de software ontwikkeling! Ik heb er in ieder geval weer zin in!

  Read the article

• Taking AIIM at Social

  - by Christie Flanagan

  Today we are pleased to have a guest post from Christian Finn (@cfinn).  Christian is Senior Director of Product Management for Oracle WebCenter and heads up the WebCenter evangelist team.Last week I had the privilege of speaking at AIIM’s new conference in San Francisco.  AIIM, for those of you not familiar with it, is a global community of information professionals and got its start with ECM and imaging long ago. With 65,000+ members, AIIM has now set about broadening its scope to focus more on the intersection between systems of record (think traditional ECM) and systems of engagement (think social solutions).  So AIIM’s conference is a natural place to be for WebCenter types like me, who have a foot in both of those worlds.AIIM used to have their name on a very large tradeshow, but have changed direction now to run a small, intimate conference.  The lineup of keynotes was terrific, including David Pogue of The New York Times, Clay Shirky, author of Here Comes Everybody, and Ted Schadler, author of Empowered among many thought-provoking and engaging speakers. (Note: Ted will soon be featured in our Social Business webcast series. Stay tuned.)John Mancini and his team at AIIM did a fabulous job running the event and the engagement from the 450 attendees was sustained over the two and a half days.  Our proudest moment was having three finalists up for AIIM awards including: San Joaquin County, CA, for a justice case management system using WebCenter Content and Oracle BPM; Medtronic and Fishbowl Solutions for their innovative iPad solutions on WebCenter Content, and the government of Louisville, Kentucky/Jefferson County for their accounts payable solution using WebCenter Content’s Image & Process Management.  The highlight of the awards night was San Joaquin winning the small organization award against some tough competition.In addition to the conversations sparked at the show, AIIM promoted the whitepapers their industry task forces have produced on the impact and opportunities created by systems of engagement and systems of record. The task forces were led by: Geoffrey Moore, the renowned high tech marketing guru and author of Crossing The Chasm; and Andrew McAfee, who coined the term and wrote the book, Enterprise 2.0. (Note: Andy will also be featured soon on the Social Business webcast series.)  These free papers make short, excellent reading and you can download them on the AIIM website: Moore highlights the changes to Enterprise IT that the social revolution will engender, and McAfee covers where and how organizations are finding value in using social techniques to foster innovation, to scale Q&A across the organization, and to connect sales and marketing for greater efficiency and effectiveness. Moore’s whitepaper is here and McAfee’s whitepapers are available here. For the benefit of those who did not get a chance to attend the AIIM conference, I’ll be posting the topics of my AIIM presentation, “Three Principles for Fixing Your Broken Organization,” here on the WebCenter blog over the rest of this week and next in a series of posts.  

  Read the article

• links for 2010-04-14

  - by Bob Rhubart

  Why business needs should shape IT architecture - McKinsey Quarterly - Business Technology - Organization "Too often, efforts to fix architecture issues remain rooted in a company’s IT practices, culture, and leadership. The reason, in part, is that the chief architect—the overall IT-architecture program leader—is frequently selected from within the technical ranks, bringing deep IT know-how but little direct experience or influence in leading a business-wide change program. A weak linkage to the business creates a void that limits the quality of the resulting IT architecture and the organization’s ability to enforce and sustain the benefits of implementation over time." -- Helge Buckow and Stéphane Rey (tags: architecture it technology enterprise mckinsey) Eric Maurice: April 2010 Critical Patch Update Released Eric Maurice offers the details on April 2010 Critical Patch Update (CPUApr2010), "the first one to include security fixes for Oracle Solaris" (tags: oracle otn database fusionmiddleware peoplesoft security) @shivmohan: Oracle – OAF – Oracle Application Framework – OA Framework "For all the PL/SQL and Oracle Forms developers out there, start planning your evolution. Sure PL/SQL and Forms will be around for some time, but you need to add more skills to your stack if you want to stay current (employable)." -- Shivmohan Purohit (tags: oracle otn application framework) @ORACLENERD: APEX Architecture Oracle ACE Chet Justice offer a "short list of potential architectures" for Oracle APEX, based on his experience with a client. (tags: oracle otn oracleace apex architecture) Luis Moreno Campos: Why is Exadata so fast? "You could find a lot of tech doc around oracle.com, but the bottom line is that the vision to even build a V2 and place it as an OLTP and DW (general purpose) machine is just pure genius." -- Luis Moreno Campos (tags: oracle otn exadata database) Edwin Biemond: Resetting Weblogic datasources with ANT Oracle ACE and Whitehorses architect Edwin Biemond shares an ANT script "to fire some WLST and Python commandos" to correct invalid database session states. (tags: oracle otn oracleace database ANT Python) @deltalounge: The future of MySQL with Oracle Peter Paul van de Beek has compiled an informative collection of Edward Scriven quotes, from various publications, on Oracle's plans for MySQL. (tags: oracle otn database mysql) Cristobal Soto: Coherence Special Interest Group: First Meeting in Toronto, Upcoming Events in New York and California Cameron Purdy, Patrick Peralta, and others are speaking at upcoming Coherence SIG events. Cristobal Soto shares the details. (tags: oracle otn coherence sig grid appserver)

  Read the article

• A Plea for Plain English

  - by Tony Davis

  The English language has, within a lifetime, emerged as the ubiquitous 'international language' of scientific, political and technical communication. On the one hand, learning a single, common language, International English, has made it much easier to participate in and adopt new technologies; on the other hand it must be exasperating to have to use English at international conferences, or on community sites, when your own language has a long tradition of scientific and technical usage. It is also hard to master the subtleties of using a foreign language to explain advanced ideas. This requires English speakers to be more considerate in their writing. Even if you’re used to speaking English, you may be brought up short by this sort of verbiage… "Business Intelligence delivering actionable insights is becoming more critical in the enterprise, and these insights require large data volumes for trending and forecasting" It takes some imagination to appreciate the added hassle in working out what it means, when English is a language you only use at work. Try, just to get a vague feel for it, using Google Translate to translate it from English to Chinese and back again. "Providing actionable business intelligence point of view is becoming more and more and more business critical, and requires that these insights and projected trends in large amounts of data" Not easy eh? If you normally use a different language, you will need to pause for thought before finally working out that it really means … "Every Business Intelligence solution must be able to help companies to make decisions. In order to detect current trends, and accurately predict future ones, we need to analyze large volumes of data" Surely, it is simple politeness for English speakers to stop peppering their writing with a twisted vocabulary that renders it inaccessible to everyone else. It isn’t just the problem of writers who use long words to give added dignity to their prose. It is the use of Colloquial English. This changes and evolves at a dizzying rate, adding new terms and idioms almost daily; it is almost a new and separate language. By contrast, ‘International English', is gradually evolving separately, at its own, more sedate, pace. As such, all native English speakers need to make an effort to learn, and use it, switching from casual colloquial patter into a simpler form of communication that can be widely understood by different cultures, even if it gives you less credibility on the street. Simple-Talk is based, at least in part, on the idea that technical articles can be written simply and clearly in a form of English that can be easily understood internationally, and that they can be written, with a little editorial help, by anyone, and read by anyone, regardless of their native language. Cheers, Tony.

  Read the article

• CodeStock 2012 Review: Michael Eaton( @mjeaton ) - 3 Simple Things for Increased Productivity

  3 Simple Things for Increased ProductivitySpeaker: Michael EatonTwitter: @mjeatonBlog: http://mjeaton.net/blog This was the first time I had seen Michael Eaton speak but have hear a lot of really good things about his speaking abilities. Needless to say I was really looking forward to his session. He basically addressed the topic of distractions and how they can decrease or increase your productivity as a developer. He makes the case that in order to become more productive you must block/limit all distractions. For example, he covered his top distractions as a developer. Top Distractions Social Media(Twitter, Reddit, Facebook) Wiki sites Phone Email Video Games Coworkers, Friends, Family Michael stated that he uses various types of music to help him block out these distractions in order for him to get into his coding zone. While he states that music works for him, he also notes that he knows of others that cannot really work with music. I have to say I am in the latter group because I require a quiet environment in order to work. A few session attendees also recommended listening to really loud white noise or music in another language other than your own. This allows for less focus to be placed on words being sung compared to the rhythmic beats being played. I have to say that I have not tried these suggestions yet but will in the near future. However, distractions can be very beneficial to productivity in that they give your mind a chance to relax and not think about the issues at hand. He spoke highly of taking vacations, and setting boundaries at work so that develops prevent the problem of burnout. One way he suggested that developer’s combat distractions is to use the Pomodoro technique. In his example he selects one task to do for 20 minutes and he can only do that task during that time. He ignores all other distractions until this task or time limit is complete. After it is completed he allows himself to relax and distract himself for another 5- 10 minutes before his next Pomodoro. This allows him to stay completely focused on a task and when the time is up he can then focus on other things.

  Read the article

• How to Write an E-Book

  A few days ago my attention was drawn to a tweet spat between Karl Seguin and Scott Hanselman around the relaunch of ASP.NET and the title element in HTML. Tempest in a teapot of course, but worthwhile as I did some googling on Karl and found his blog at codebetter.com. From there it was a short jump to his free e-book, The Foundations of Programming. This short book is distinguished by its orientation, opinionated, its tone, mentoring and its honesty, which is refreshing. In Foundations, Karl covers what he considers the basics of programming and good design, including test driven development, dependency injection and domain driven design. Karl is opinionated, as the topics suggest, and doesnt bother to pretend that he doesnt think what hes suggesting is the better way, not just another way. He is aligned with ALT.NET, and gives an excellent overview of what that means; an overview more enlightening than the ALT.NET site. ALT.NET has its critics, but presenting a strong opinion grabbed my attention as a reader. It is a short walk from opinionated to hectoring,  but Karl held my attention without insulting me. He takes the time to explain, with examples, from the ground up, the problems that test driven development and dependency injection solve. So for dependency injection he builds it up from no DI, to a hand crafted approach, to a full fledged DI framework. This approach is more persuasive than just proscriptive and engaged me as the reader to follow along with his train of thought. Foundations is not as pedantic as I am making it sound. The final ingredient in Karls mix is honesty. He acknowledges that sometimes unit testing does cost more up front and take more time. He admits that sometimes he designs something a certain way just to be testable. He also warns that focusing too much on DI and loose coupling can lead to the poor design you are trying to avoid. These points add depth to his argument as I could tell hes speaking from experience, with some hard won lessons. I enjoyed The Foundations of Programming. When I was done with it, I was amazed how much I got a lot out of its 80 some pages. It is a rarity to come across something worthwhile that is longer then a tweet, but shorter than a tome these days. Well done Karl.   -- Relevant Links -- The now titled and newly relaunched page in question: http://www.asp.net/ The pleasantly confusing ALT.NET homepage: http://altdotnet.org/ A longer review, with details, chapter listings and all that important stuff: http://accidentaltechnologist.com/book-reviews/book-review-foundations-of-programming-by-karl-seguin/Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

  Read the article

• Data validation best practices: how can I better construct user feedback?

  - by Cory Larson

  Data validation, whether it be domain object, form, or any other type of input validation, could theoretically be part of any development effort, no matter its size or complexity. I sometimes find myself writing informational or error messages that might seem harsh or demanding to unsuspecting users, and frankly I feel like there must be a better way to describe the validation problem to the user. I know that this topic is subjective and argumentative. I've migrated this question from StackOverflow where I originally asked it with little response. Basically, I'm looking for good resources on data validation and user feedback that results from it at a theoretical level. Topics and questions I'm interested in are: Content Should I be describing what the user did correctly or incorrectly, or simply what was expected? How much detail can the user read before they get annoyed? (e.g. Is "Username cannot exceed 20 characters." enough, or should it be described more fully, such as "The username cannot be empty, and must be at least 6 characters but cannot exceed 30 characters."?) Grammar How do I decide between phrases like "must not," "may not," or "cannot"? Delivery This can depend on the project, but how should the information be delivered to the user? Should it be obtrusive (e.g. JavaScript alerts) or friendly? Should they be displayed prominently? Immediately (i.e. without confirmation steps, etc.)? Logging Do you bother logging validation errors? Internationalization Some cultures prefer or better understand directness over subtlety and vice-versa (e.g. "Don't do that!" vs. "Please check what you've done."). How do I cater to the majority of users? I may edit this list as I think more about the topic, but I'm genuinely interested in proper user feedback techniques. I'm looking for things like research results, poll results, etc. I've developed and refined my own techniques over the years that users seem to be okay with, but I work in an environment where the users prefer to adapt to what you give them over speaking up about things they don't like. I'm interested in hearing your experiences in addition to any resources to which you may be able to point me.

  Read the article

• Innovation and the Role of Social Media

  - by Brian Dirking

  A very interesting post by Andy Mulholland of CAP Gemini this week – “The CIO is trapped between the CEO wanting innovation and the CFO needing compliance” – had many interesting points: “A successful move in one area won’t be recognized and rapidly implemented in other areas to multiply the benefits, or worse unsuccessful ideas will get repeated adding to the cost and time wasted. That’s where the need to really address the combination of social networking, collaboration, knowledge management and business information is required.” Without communicating what works and what doesn’t, the innovations of our organization may be lost, and the failures repeated. That makes sense. If you liked Andy Mulholland’s blog post, you need to hear Howard Beader’s presentation at Enterprise 2.0 Conference on innovation and the role of social media. (Howard will be speaking in the Market Leaders Session at 1 PM on Wednesday June 22nd). Some of the thoughts Howard will share include: • Innovation is more than just ideas, it’s getting ideas to market, and removing the obstacles that stand in the way • Innovation is about parallel processing – you can’t remove the obstacles one by one because you will get to market too late • Innovation can be about product innovation, but it can also be about process innovation This brings us to Andy’s second issue he raises: "..the need for integration with, and visibility of, processes to understand exactly how the enterprise functions and delivers on its policies…" Andy goes on to talk about this from the perspective of compliance and the CFO’s concerns. And it’s true: innovation can come both in product innovation, but also internal process innovation. And process innovation can have as much impact as product innovation.  New supply chain models can disrupt an industry overnight. Many people ignore process innovation as a benefit of social business, because it is perceived as a bottom line rather than top line impact. But it can actually impact your top line by changing your entire business model. Oracle WebCenter sits at this crossroads between product innovation and process innovation, enabling you to drive go-to-market innovations through internal social media tools, removing obstacles in parallel, and also providing you deep insight into your processes so you can identify bottlenecks and realize whole new ways of doing business. Learn more about how at the Enterprise 2.0 Conference, where Oracle will be in booth #213 showing Oracle WebCenter and Oracle Fusion Applications.

  Read the article

• Setting up Visual Studio 2010 to step into Microsoft .NET Source Code

  - by rajbk

  Using the Microsoft Symbol Server to obtain symbol debugging information is now much easier in VS 2010. Microsoft gives you access to their internet symbol server that contains symbol files for most of the .NET framework including the recently announced availability of MVC 2 Symbols.  SETUP In VS 2010 RTM, go to Tools –> Options –> Debugging –> General. Check “Enable .NET Framework source stepping” We get the following dialog box   This automatically disables “Enable My Code”   Go to Debugging –> Symbols and Check “Microsoft Symbol Servers”. You can selectively exclude modules if you want to.   You will get a warning dialog like so: Hitting OK will start the download process   The setup is complete. You are now ready to start debugging! DEBUGGING Add a break point to your application and run the application in debug mode (F5 shortcut for me). Go to your call stack when you hit the break point. Right click on a frame that is grayed out. Select “Load Symbols from” “Microsoft Symbol Servers”. VS will begin a one time download of that assembly. This assembly will be cached locally so you don’t have to wait for the download the next time you debug the app.   We get a one time license agreement dialog box You might see an error like the one below regarding different encoding (hopefully will be fixed).    Assemblies for which the symbols have been loaded are no longer grayed out. Double clicking on any entry in the call stack should now directly take you to the source code for that assembly. AFAIK, not all symbols are available on the MS symbol server. In cases like that you will see a tab like the one below and be given the option to “Show Disassembly”. Enjoy! Newsreel Announcer: Humiliated, Muntz vows a return to Paradise Falls and promises to capture the beast alive! Charles Muntz: [speaking to a large audience outside in the newsreel] I promise to capture the beast alive, and I will not come back until I do!

  Read the article

• CodeStock 2012 Review: Michael Eaton( @mjeaton ) - 3 Simple Things for Increased Productivity

  3 Simple Things for Increased ProductivitySpeaker: Michael EatonTwitter: @mjeatonBlog: http://mjeaton.net/blog This was the first time I had seen Michael Eaton speak but have hear a lot of really good things about his speaking abilities. Needless to say I was really looking forward to his session. He basically addressed the topic of distractions and how they can decrease or increase your productivity as a developer. He makes the case that in order to become more productive you must block/limit all distractions. For example, he covered his top distractions as a developer. Top Distractions Social Media(Twitter, Reddit, Facebook) Wiki sites Phone Email Video Games Coworkers, Friends, Family Michael stated that he uses various types of music to help him block out these distractions in order for him to get into his coding zone. While he states that music works for him, he also notes that he knows of others that cannot really work with music. I have to say I am in the latter group because I require a quiet environment in order to work. A few session attendees also recommended listening to really loud white noise or music in another language other than your own. This allows for less focus to be placed on words being sung compared to the rhythmic beats being played. I have to say that I have not tried these suggestions yet but will in the near future. However, distractions can be very beneficial to productivity in that they give your mind a chance to relax and not think about the issues at hand. He spoke highly of taking vacations, and setting boundaries at work so that develops prevent the problem of burnout. One way he suggested that developer’s combat distractions is to use the Pomodoro technique. In his example he selects one task to do for 20 minutes and he can only do that task during that time. He ignores all other distractions until this task or time limit is complete. After it is completed he allows himself to relax and distract himself for another 5- 10 minutes before his next Pomodoro. This allows him to stay completely focused on a task and when the time is up he can then focus on other things.

  Read the article

• Forced Learning

  - by Ben Griswold

  If you ask me, it can be a little intimidating to stand in front of a group and walkthrough anything remotely technical. Even if you know “Technical Thingy #52” inside and out, public speaking can be unsettling.  And if you don’t have your stuff together, well, it can be downright horrifying. With that said, if given the choice, I still like to schedule myself to present on unfamiliar topics. Over the past few months, I’ve talked about Aspect-Oriented Programming, Functional Programming, Lean Software Development and Kanban Systems, Domain-Driven Design and Behavior Driven Development.  What do these topics have in common? You guessed it: I was truly interested in them. I had only a superficial understanding of each. Huh?  Why in the world would I ever want to to put myself in that intimidating situation? Actually, I rarely want to put myself into that situation but I often do as I like the results.  There’s nothing remotely clever going on here.  All I’m doing is putting myself into a compromising situation knowing that I’ll likely work myself out of it by learning the topic prior to the presentation.  I’m simply time-boxing myself to learn something new while knowing there are negative repercussions if I fall short. So, I end up doing tons of research and I learn bunches to ensure I have my head firmly wrap around the material before my talk. I’m not saying I become an expert overnight (or over a couple of weeks) but I’ll definitely know enough to be confident and comfortable and I’ll know more than enough to ensure the audience will learn a thing or two from me. It’s forced learning and though it might sound a little scary to some, it works for me. Now I could very easily rename this post to something like Fear Is My Motivator because, in a sense, fear of failure and embarrassment is what’s driving my learning. However, I’m the guy signing up for the presentation and since the entire process is self-imposed I’m not sure Fear deserves too much credit.  Anyway…

  Read the article

• Performance problems loading XML with SSIS, an alternative way!

  - by AtulThakor

  I recently needed to load several thousand XML files into a SQL database, I created an SSIS package which was created as followed: Using a foreach container to loop through a directory and load each file path into a variable, the “Import XML” dataflow would then load each XML file into a SQL table.       Running this, it took approximately 1 second to load each file which seemed a massive amount of time to parse the XML and load the data, speaking to my colleague Martin Croft, he suggested the use of T-SQL Bulk Insert and OpenRowset, so we adjusted the package as followed:     The same foreach container was used but instead the following SQL command was executed (this is an expression):     "INSERT INTO MyTable(FileDate) SELECT   CAST(bulkcolumn AS XML)     FROM OPENROWSET(         BULK         '" + @[User::CurrentFile]  + "',         SINGLE_BLOB ) AS x"     Using this method we managed to load approximately 20 records per second, much faster…for data loading! For what we wanted to achieve this was perfect but I’ll leave you with the following points when making your own decision on which solution you decide to choose!      Openrowset Method Much faster to get the data into SQL You’ll need to parse or create a view over the XML data to allow the data to be more usable(another post on this!) Not able to apply validation/transformation against the data when loading it The SQL Server service account will need permission to the file No schema validation when loading files SSIS Slower (in our case) Schema validation Allows you to apply transformations/joins to the data Permissions should be less of a problem Data can be loaded into the final form through the package When using a schema validation errors can fail the package (I’ll do another post on this)

  Read the article

• Post Crosstalk 2012

  - by David Dorf

  This year the Oracle Retail users conference, Crosstalk, had a 20% increase in attendees, which was driven by both new customers and those acquired via Endeca.  As the product assets of Oracle have grown, so has the completeness of the solution set.  This year was marked by the breadth of omni-channel stories. Rose Spicer and her marketing team (see photo on left) always strive for an equal balance of retailer presentations, networking opportunities, and unique experiences -- this year was no exception.  We had 41 different retailers from China, Russia, South Africa, Brazil, Chile, US, Canada and the UK sharing their insights with one another. In all there were 251 executives from 120 iconic brands such as Daphne, Kohl's, Morrisons, Abercrombie & Fitch, Hot Topic, Talbots, Petco, Deckers, Sportmaster, Mr. Price, Falabella, and Disney to name a few. From a product perspective, there were a few new developments from Oracle Retail: Endeca's search engine has been integrated into the ATG commerce platform. The latest Retail Analytics application, Oracle Retail Customer Analytics, is generally available. Oracle Retail previewed a new fully-integrated mobile POS. But the real benefit of attending Crosstalk was hearing about the experiences of retailers and partners.  Here are are a few interesting facts I picked up: At Kohl's, the most popular website accessed by customers within their stores is Facebook.  With all the buzz about showrooming, I was really expecting it to be Amazon. Daphne, a Chinese shoe retailer, is opening 3 new stores per day.  Being located near the factories allows them to have a very agile supply chain as well. Disney Stores have increased sales by 25% at stores upgraded to include Mobile POS.  They continue to lead the pack with excellent customer experiences. Quicksilver reported that 1 in 5 visits to their website comes from a tablet.  More evidence that tablets are replacing traditional PCs in households. By tagging shoes with RFID, Saks is able to ensure all shoe models are on display.  If a model is not being displayed, it has no chance of being sold. Additionally, there were awards, store tours on Michigan Avenue, fireworks at Navy Pier, and the Oracle Retail house band, Bolo313, performing at Solider Field.  Speaking of which, a few retailers got on stage and jammed with band -- possible rival to Rock & Roll Retail? You can always find the latest info from us at the Retail Rack. The next events on tap are the Partner Summit followed by OpenWorld.

  Read the article

• Upcoming presentations by me at Windows Azure Events

  - by ScottGu

  I recently blogged about a big wave of improvements we recently released for Windows Azure.  I also delivered a keynote on June 7th that discussed and demoed the enhancements – you can watch a recorded version of it online. Over the next few weeks I’ll be doing several more speaking events about Windows Azure in North America and Europe.  Below are details on some of the upcoming the events and how you can sign-up to attend one in person: Scottsdale, Arizona on June 19th, 2012 Attend this FREE all-day event in Scottsdale, Arizona on Tuesday, June 19th to learn more about Windows Azure, ASP.NET, Web API and SignalR.  I’ll be doing a 2 hour presentation on Windows Azure, followed by Scott Hanselman on ASP.NET and Web API, and Brady Gaster on SignalR.  Learn more about the event and register to attend here. Cambridge, United Kingdom on June 21st, 2012 Attend this FREE two-hour event in Cambridge (UK) the evening of Thursday, June 21st.  I’ll be covering the new Windows Azure release – expects lots of demos and audience participation. Learn more about the event and register to attend here. London, United Kingdom on June 22nd, 2012 Attend the FREE all-day Microsoft Cloud Day conference in London (UK) on Friday, June 22nd to learn about Windows Azure and Windows 8.  I’ll be kicking off the event with a two hour keynote, and will be followed by some other fantastic speakers. Learn more about the conference and register to attend here. TechEd Europe in Amsterdam, Netherlands on June 26th, 2012 I’ll be at TechEd Europe this year where I’ll be presenting on Windows Azure.  I’ll be in the general session keynote and also have a foundation track session on Windows Azure on Tuesday, June 26th. Learn more about TechEd Europe and register to attend here. Amsterdam, Netherlands on June 26th, 2012 Not attending TechEd Europe but near Amsterdam and still want to see me talk?  The good news is that the leaders of the Windows Azure User Group NL have setup a FREE event during the evening of Tuesday, June 26th where I’ll be presenting along with Clemens Vasters. Learn more about the event and register to attend here. Dallas, Texas on July 10th, 2012 I’ll be in Dallas, Texas on Tuesday, July 10th and presenting at a FREE all day Microsoft Cloud Summit.  I’ll kick off the day with a keynote, which will be followed by a great set of additional Windows Azure talks as well as a “Grill the Gu” Q&A session with me over lunch. Learn more about the event and register to attend here. Additional Events I’ll be doing many more events and talks in the months ahead – I’ll blog details of additional conferences/events I’m doing as they are fixed. Hope to see some of you at the above ones! Scott

  Read the article

• So long Oracle ...

  - by arungupta

  ... and thanks for all the fish! This Friday (October 18, 2013) is my last day at Oracle. After Publishing almost 1400 blog entries with 5500+ comments on them Working in the Java EE team since inception Visiting 35+ countries and several cities around the world Speaking at all major Java conferences and lots of Java User Groups 15-year alumni of JavaOne as staff Meeting and working with best of the best in the Java community Most importantly having lots of fun Its time for me to move on! No new blog entries will be posted on this blog. Feel free to subscribe to The Aquarium for latest updates on Java EE and GlassFish. I'll continue to publish all the excellent content that you've been used to at blog.arungupta.me now onwards. Read my new blog to learn about my new adventures! Here are some of the conference badges collected over the past years ... And the cities visited ... View Cities Visited by "Miles To Go..." in a larger map The comments on this blog are disabled as I'll not be able to respond to them. Feel free to leave comments on the new blog and I'd love to follow up with you there. Thank you very much for all the support that has been shown on this blog. I'd like to conclude with a Hindi song that I've been humming for the past few days now ... Abhi alvida mat kaho doston ... Na jaane kahan phir mulaqaat ho ... Kyonki ... Beete huye lamhon ki kasak saath to hogi ... Khawabon mein hi ho chahe mulaqaat to hogi ... For my non-Hindi readers, here is my paraphrased meaning ... Don't say goodbye yet my friends ... We'll likely meet somewhere else ... Because ... We'll always have the memories of the wonderful time spent together ... May be in dreams but we will meet again ... With that, over and out, and see you at blog.arungupta.me!

  Read the article

• Managing Social Relationships for the Enterprise – Part 1

  - by Michael Hylton

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Reggie Bradford, Senior Vice President, Oracle Today, Mark Hurd, President of Oracle, Thomas Kurian, Executive Vice President of Oracle and I discussed the strategic importance of how social media is impacting the enterprise and how it is changing the way customers, prospects employees and investors interact with brands worldwide. Oracle understands that the consumer is in control and as such, brands must evolve and change to meet growing needs. In addition, according to social media thought leader and Analyst from Altimeter Group, Jeremiah Owyang, companies now average 178 corporate-owned social media accounts. When Oracle added leading social marketing, listening analytics and development tools from Vitrue, Collective Intellect and Involver to its Oracle’s Cloud Services Suite we went beyond providing a single set of tools. We developed an entire framework to include a comprehensive social relationship management suite to help companies move beyond the social enterprise and achieve the social-enabled enterprise. The fundamental shift from transaction to engagement means that enterprises need not only a social strategy, but should also ensure that the information and data received from social initiatives flow back to marketing, sales, support and service. Doing so enables companies to deliver a proactive and compelling experience and provides analytics to turn engagement into opportunity – and ultimately that opportunity into revenue. On September 13, 2012, I am delighted to sit down with Jeremiah to further the discussion about how enterprises are addressing social media strategies and managing content. In addition, we will be taking your questions after the webinar via Twitter (@Oracle, @ReggieBradford, @cwfinn, @jowyang). Use #oracle and #socbiz to submit questions and follow the conversation. I look forward to speaking with you and answering your questions online. For more information about becoming a social-enabled enterprise, visit www.oracle.com/social. And don’t miss the insights of other social business thought leaders at www.oracle.com/goto/socialbusiness. Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Arial","sans-serif"; mso-fareast-font-family:Cambria; mso-fareast-theme-font:minor-latin;}

  Read the article

• Data validation best practices: how can I better construct user feedback?

  - by Cory Larson

  Data validation, whether it be domain object, form, or any other type of input validation, could theoretically be part of any development effort, no matter its size or complexity. I sometimes find myself writing informational or error messages that might seem harsh or demanding to unsuspecting users, and frankly I feel like there must be a better way to describe the validation problem to the user. I know that this topic is subjective and argumentative. StackOverflow might not be the proper channel for diving into this subject, but like I've mentioned, we all run into this at some point or another. There are so many StackExchange sites now; if there is a better one, feel free to share! Basically, I'm looking for good resources on data validation and user feedback that results from it at a theoretical level. Topics and questions I'm interested in are: Content Should I be describing what the user did correctly or incorrectly, or simply what was expected? How much detail can the user read before they get annoyed? (e.g. Is "Username cannot exceed 20 characters." enough, or should it be described more fully, such as "The username cannot be empty, and must be at least 6 characters but cannot exceed 30 characters."?) Grammar How do I decide between phrases like "must not," "may not," or "cannot"? Delivery This can depend on the project, but how should the information be delivered to the user? Should it be obtrusive (e.g. JavaScript alerts) or friendly? Should they be displayed prominently? Immediately (i.e. without confirmation steps, etc.)? Logging Do you bother logging validation errors? Internationalization Some cultures prefer or better understand directness over subtlety and vice-versa (e.g. "Don't do that!" vs. "Please check what you've done."). How do I cater to the majority of users? I may edit this list as I think more about the topic, but I'm genuinely interest in proper user feedback techniques. I'm looking for things like research results, poll results, etc. I've developed and refined my own techniques over the years that users seem to be okay with, but I work in an environment where the users prefer to adapt to what you give them over speaking up about things they don't like. I'm interested in hearing your experiences in addition to any resources to which you may be able to point me.

  Read the article

• ACORD LOMA 2010: Building Insurance Companies in the Clouds

  - by [email protected]

  Chuck Johnston, vice president of global strategy and alliances for Oracle Insurance, participated in a featured speaking session at ACORD LOMA 2010. He provides an update on his discussions with insurers at the show and after his presentation. Every year I always make a point of walking the show floor at the ACORD LOMA technology conference to visit with colleagues and competitors, and try to get a feel for which way the industry will move over the next 12 months. Insurers are looking for substance in cloud (computing), trying to mix business with pleasure (monetizing social networks), and expect differentiation through commodity (Software as a Service). The disconnect at this show is that most vendors are still struggling with creating a clear path from Facebook to customer intimacy, SaaS to core cost savings and clouds to ubiquitous presence. Vendors need to find new ways to help insurers find the real value in these potentially disruptive technologies by understanding the changes coming to the insurance business and how these new technologies impact the new insurance business. Oracle's approach to understanding the evolving insurance industry comes from a discussion with our customers in our Insurance CIO Council, where one of our customers suggested we buy an insurance company to really understand our customers. We have decided to do the next best thing and build our own model of an insurance company, Alamere Insurance, that uses the latest technologies to transform its own business. Alamere will never issue an actual policy, but it does give us a framework to consider the impacts of changes in the insurance landscape and how Oracle technology meets the challenge or needs to evolve to help our customers be successful. In preparing for my talk at the conference using Alamere as my organizing theme, I found myself reading actuarial memoranda on CSO table changes and articles on underwriting theory that really made me think about my customer's problems first and foremost, and then how Oracle technology can provide answers. As much as I prefer techno-thrillers and sci-fi novels to actuarial papers for plane reading, I got very excited about the idea of putting myself back in the customer shoes I haven't worn in a decade, and really looking at how Oracle can power the Adaptive Insurance Enterprise. Talking to customers and industry people after the session, the idea of Alamere seemed to excite people and I got a lot of suggestions as to what lines of business we should model and where we should focus first on technology uptake. One customer said to a colleague that Oracle's attempt to "share their pain" was unique among vendors. More about Alamere, and the Adaptive Insurance Enterprise next time. Chuck Johnston is vice president of global strategy and alliances for Oracle Insurance.

  Read the article

• Finance: Friends, not foes!

  - by red@work

  After reading Phil's blog post about his experiences of working on reception, I thought I would let everyone in on one of the other customer facing roles at Red Gate... When you think of a Credit Control team, most might imagine money-hungry (and often impolite) people, who will do nothing short of hunting people down until they pay up. Well, as with so many things, not at Red Gate! Here we do things a little bit differently.   Since joining the Licensing, Invoicing and Credit Control team at Red Gate (affectionately nicknamed LICC!), I have found it fantastic to work with people who know that often the best way to get what you want is by being friendly, reasonable and as helpful as possible. The best bit about this is that, because everyone is in a good mood, we have a great working atmosphere! We are definitely a very happy team. We laugh a lot, even when dealing with the serious matter of playing table football after lunch. The most obvious part of my job is bringing in money. There are few things quite as satisfying as receiving a big payment or one that you've been chasing for a long time. That being said, it's just as nice to encounter the companies that surprise you with a payment bang on time after little or no chasing. It's always a pleasure to find these people who are generous and easy to work with, and so they always make me smile, too. As I'm in one of the few customer facing roles here, I get to experience firsthand just how much Red Gate customers love our software and are equally impressed with our customer service. We regularly get replies from people thanking us for our help in resolving a problem or just to simply say that they think we're great. Or, as is often the case, that we 'rock and are awesome'! When those are the kinds of emails you have to deal with for most of the day, I would challenge anyone to be unhappy! The best thing about my work is that, much like Phil and his counterparts on reception, I get to talk to people from all over the world, and experience their unique (and occasionally unusual) personality traits. I deal predominantly with customers in the US, so I'll be speaking to someone from a high flying multi-national in New York one minute, and then the next phone call will be to a small office on the outskirts of Alabama. This level of customer involvement has led to a lot of interesting anecdotes and plenty of in-jokes to keep us amused! Obviously there are customers who are infuriating, like those who simply tell us that they will pay "one day", and that we should stop chasing them. Then there are the people who say that they ordered the tools because they really like them, but they just can't afford to actually pay for them at the moment. Thankfully these situations are relatively few and far between, and for every one customer that makes you want to scream, there are far, far more that make you smile!

  Read the article

< Previous Page | 22 23 24 25 26 27 28 29 30 31 32 33  | Next Page >