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• Burn Image context menu item missing in Windows 7

  - by Tim Jarvis

  My understanding is that in Windows 7 if I right click an ISO image I should have an option Burn Image, or if I double click an ISO I should get a dialog to let me burn the image.... Not happening for me, any idea's why? Edit: 29th April. I do have isoburn.exe in my system32 directory, and it works just fine if I launch it manually from cmd. However I simply do not have the context menu when I right click on a iso file. So my more specific question is, does anyone know how to simply restore this context menu item, an entry in the registry perhaps? (but where and what)

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• Microsoft CA certificate templates expires sooner than expected

  - by Tim Brigham

  The certificates my Microsoft CA is generating do not match the time period indicated in the template used. How can I resolve this? I recently created a new certificate template for use on my Linux boxes on my Microsoft CA (2008 R2 Enterprise). This template is approved for server and client authentication purposes with a validity period of 10 years - the expected lifetime of our Linux boxes - and the subject name supplied in the request. I have checked both the intermediate and offline CA - both have more than 10 years of life listed. Is there some kind of hard limit I'm hitting here?

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• Reimage several of the same model PC by copying the hard disk

  - by Tim Lehner

  I have several of the same machine (Dell Precision T3500) that originally came with Windows 7 Pro (there is a Windows 7 Pro OA product key sticker on top of each one). These were initially downgraded to XP by a former IT colleague, but are now back in the pool of unused machines. I am looking to format and install Windows 7 Pro on one of them using the latest official Win7 installer ISO with SP1 and then clone the hard drive to the other machines. The questions then, are: Does this even make sense, or is there a better way to do this considering I'm only doing it to 6 machines? Does this jive with MS licensing (we are the original purchaser of the machines, and thus, presumably, the license holder...but I'm no expert)? Is it possible to apply the individual 25-char product keys to the cloned machines after cloning? How far can I go in the config process (installing corporate standard apps and such) before I have to clone to the other machines considering the licensing/key questions?

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• Internet Explorer defaults to 64-bit version

  - by Tim Long

  My IE8 has suddenly started defaulting to the 64-bit version. I have no idea how or why this has happened, but I suspect it might be linked to the Browser Choice Screen that Microsoft was recently forced to display by EU law. However, many web sites will not display correctly in IE8 x64 (eg. sites that use Adobe Flash or Microsoft Silverlight). I have the 32-bit version of IE pinned to my taskbar and if I launch it manually, everything is fine. But when I click on a URL from another program and IE is not already running, then the 64-bit version gets launched. This really messes with programs like BBC iPlayer which rely heavily on Adbobe Air and Flash. So, how do I get IE8 32-bit version to be the default version again? I've tried using the "default programs" control panel and that doesn;t make any difference (in fact, it doesn't give the choice between x84 and x64 versions, it just lists "internet explorer").

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• Cannot Send Item error in Outlook - permissions to registry?

  - by Tim Alexander

  The issue I am trying to solve is to do with users getting a Cannot Send Item error in Outlook 2007 connecting to Exchange 2007. Basically if there is an image in the email (either one they have pasted in or one from another email in the chain) they get a "Cannot Send Item" error. Initially thought it was a citrix issue but users get it when they RDP to a server as well. Changing the message to Rich Text works 80% of the time but I do not think this is a solution but more of a temporary workaround. After some troubleshooting we found that the error can be fixed by adding the user as a member of the local power users group. of course this is not really a fix. My thoughts were that the ability of a power user to add/remove software may give them more access to the registry which might allow them to get round a restriction that is in place for a normal user. I have tried going through a procmon but the wealth of information is confusing. It initially looked like it may be an Outlook 2007 email security setting but this does not change between power user and normal user (set to 1 in the registry, "Use the security setting from Outlook Security Settings Public Folders"). I am struggling to fine tune my troubleshooting to work out exactly what is blocking it. Has anyone had an experience with an error similar to this? Or are there any tips for trying to track down issues via procmon as I must admit my approach seems somewhat lacking :) EDIT: So I have trawled through the two logs we have from process monitor (one as a power user and one a normal user). annoyingly I can find no obvious difference where something is denied access. There are more access denied events in the normal user log but these are quickly followed by sucessful entries to the same path fractions of a second later. The only thing that does stand out is an access denied to HKCR.html. This does not even appear in the power user version of the log. From what I understand this helps determine the default browser which ties in nicely with the fact that 9 out of 10 times you can send the message as Rich Text. EDIT: Looks like KB2509470 was causing the issue. Not really sure why but when I can work out what it does and why it causes the problem will post here unless anyone beats me to it!

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• Free alternative to Audio Hijack Pro?

  - by Tim Visher

  I'd like to record what I hear coming out of the main audio jack on my Mac. Nothing fancier than that. I'm aware of Audio Hijack Pro but that really does much more than I'm looking for and comes with a steep price tag. If it's the only tool that can do the job that's fine but I was hoping to find something that simply captured all audio coming from the computer and dumped it to a file. Any suggestions?

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• install Adobe® Acrobat 9 Pro error

  - by Tim

  My OS is Windows 7. I try to download Adobe® Acrobat 9 Pro for English and Windows (326.6MB) by its Akamai Download Manager and then click on "Install Now". But I meet some error: "Action center.lnk" is a file which was downloaded from the internet. Are you sure you want to open it? I click yes, but then: Launching File Failed: se_err_accessdenied Anyone has some idea why and how to fix it? Thanks and regards!

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• Multiple columns in a single index versus multiple indexes

  - by Tim Coker

  The short version of my question is what's the difference between three indexes each indexing a single column and one index indexing three columns. Background follows. I'm primarily a programmer but have to do DBA work because we don't have a DBA. I'm evaluating our indexes versus the queries run against a particular table. The table as 3 columns that I'm often filtering against or getting the max value of. Most of the time the queries look like select max(col_a) from table where col_b = 'avalue' or select col_c from table where col_b = 'avalue' and col_a = 'anothervalue' All columns are independently indexed. My question is would I see any difference if I had an index that indexed col_b and col_a together since they can appear in a where clause together?

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• Signal strength and Speed of wireless network

  - by Tim

  As shown by Lenovo Access Connections on my Windows 7, the wireless network I am using has a speed of 54.0Mbps but a signal strength of 88%. I am using WinSCP with unlimited speed to download files. WinSCP shows that the speed fluctuates between 100 and 120KiB/s. I was wondering what are the difference between the two speeds from Lenovo Access Connections and WinSCP? How can I tell the actual speed performance, for example, from the above measurements: speeds and the signal strength mentioned in the two places. Thanks and regards!

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• How to check use of userva boot option on Win 2K3 server

  - by Tim Sylvester

  I have some 32-bit Win2K3 servers running an application that fails now and then apparently due to heap fragmentation. (Process virtual bytes grows, private bytes does not) I do not have access to the source code or build process of this application. I have modified the boot.ini file on one of these servers to include /userva=2560, half way between the normal mode of operation and the /3GB option. Normally it takes weeks to reach the point of failure, but I'd like to see right away whether this has actually had any effect. As I understand it, this option limits the kernel to the remaining address space (1536MB instead of 2048), but does not necessarily give an application the extra address space, depending on the flags in the application's PE header. How can I determine whether the O/S is allowing a particular application, running in production, to access address space above 2GB? Additionally, what's the best way to monitor the system to ensure that the kernel is not starved for address space, and more generally how should I go about finding the optimal value for this setting?

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• Terminal Server/Win2K3: Users can't write to their My Documents or Temp folders

  - by Tim Sullivan

  I have a situation where a bunch of users are running our software on a Terminal Services machine on Windows 2003 Server. I've removed most permissions from the User group, but made sure they all have the appropriate permissions for their own application folders, as well as for their Documents and Settings folder. For some reason, even though everything seems to be set up properly, users can't create or delete files from their My Documents, Temp or other D&S folders. Whatever could be going on? I thought this was going to be straightforward, but clearly it's not! :-) Thanks for any help!

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• Windows command for directory manipulation in PUTTY psftp

  - by Tim

  I am wondering what is the command in Windows to show the current local directory? I am now working in PUTTY psftp mode, so the current directory is not shown in prompt. Also is there GUI for ssh and sftp under windows? I don't think PUTTY offer anything GUI? Thanks!

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• Signal strength and Speed of wireless network

  - by Tim

  As shown by Lenovo Access Connections on my Windows 7, the wireless network I am using has a speed of 54.0Mbps but a signal strength of 88%. I am using WinSCP with unlimited speed to download files. WinSCP shows that the speed fluctuates between 100 and 120KiB/s. I was wondering what are the difference between the two speeds from Lenovo Access Connections and WinSCP? How can I tell the actual speed performance, for example, from the above measurements: speeds and the signal strength mentioned in the two places. Thanks and regards!

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• keyword with special characters in Google Search

  - by Tim

  I was wondering how to search keyword with some special characters in Google? Special character such as ".", "&", "$", "/",.... For example, I would like to search the whole "$HOME/.gnome". Thanks and regards!

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• How to make google Chrome omnibar search sites permanent?

  - by tim

  In google Chrome, when you have visited a site, say wikipedia.com, your can thereafter search the site directly from the omnibar by typing in a few letters then hitting tab. However, I noticed that after I clear my cache, Chrome does not remember the search autofills, and I once again have to visit the site manually for it to take effect. Is there a way to make the omnibar searches permanent even after doing a full cache clear in google Chrome? Thanks. Update: I tried the suggestion below, but bookmarking the site just allowed me to autocomplete the address. It did not allow me the option to hit tab to do the search directly in the omnibar. Any suggestions?

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• WSS "Cannot connect to the configuration database"

  - by Tim

  I have 64-bit WSS 3.0 installed on a 64-bit Windows 2003 Server. After installing WSS 3.0 I switched IIS to run in 32-bit emulation mode as we have some applications that require this. I'm getting a "Cannot connect to the configuration database" trying to get to the Central Admin page and wondered if: a. The setup I have won't work and I'm wasting my time trying to figure this out. or b. If anyone has any suggestions for resolving the database connection issue? The identity of the app pool that WSS runs under has all the required permissions in SQL so far as I can tell. Any help would be appreciated!

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• How can I shut down all my Virtual Machines when my UPS kicks in?

  - by Tim

  I have a Dell T610 running ESXi4, an APC Smart UPS 1000VA and a local "console" machine running Vista and the vSphere 4 Essentials pack. A dedicated management network is in place between the T610 and the Vista machine. We have 4 VMs: SBS 2003, Server 2003 running Terminal Services, and two XP Machines. Ideally, when the UPS is forced to use battery power [for a set number minutes], I would like to gracefully shutdown all the VMs, then the ESXi, then the console machine. The latter two are not strictly a priority, but the VMs within ESXi are. Google provided lots of deprecated scripts that used to work on ESXi 3.x or similar, however I am unable to find what they were deprecated by. What do I need to be able to do this? I have Powerchute Express as supplied with the UPS, but would be willing to pay for software if required.

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• HP tx2510us shuts down without warning, now won't boot, no BIOS codes, screen doesn't light

  - by Tim S

  Hey all, HP tx2150us worked great for a year and a half, rarely it would shut down instead of sleeping. It started running hot sometimes, I installed Win7, worked great, still running hot. Before Xmas, it gave me evidence of video errors - jagged lines, rows missing. That same night, it started rebooting, then it shut off and wouldn't boot. It gave me a BIOS code, I shut it off to look up the code online. When I turned it on again, it won't boot at all. The LEDs all light up, the fan, HD, and optical all spin up, but the screen never lights up and it doesn't try to boot, nor does it blink any BIOS codes. It just acts like it's sleeping, and won't wake up. I suspected heat problems, so I disassembled it, cleaned the crap out of the fan, and reassembled it, breaking the stereo mic connector. Oh well. When I reassembled it, it booted up into Win7 again, but kept shutting down for no discernible reason. After a dozen or so random reboots like that, it is now back to where it was - turns on but doesn't boot or give BIOS codes. The screen never lights, and everything spins up then idles. Any ideas? I really can't afford to buy a new one and I use(d) it to take ALL my notes, that's why I got a tablet in the first place.

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• PowerPoint 2007 slides are only partially converted to PDF since SP3

  - by Tim Pietzcker

  EDIT: Microsoft support has confirmed that it's a bug with PowerPoint 2007 SP3. I have recently encountered a problem with the "Save as PDF/XPS" add-in for PowerPoint 2007. When I use "Save as PDF/XPS" to create a PDF version of my presentation, some slides are only partially included in the resulting PDF file. For example, this: (download the PPTX file here) is reduced to this (in Adobe Reader X or Acrobat Pro X (both 10.1.1)): (download the PDF file here) So far, I have only encountered this with slides that contain animation elements, but which part of the elements remain in the PDF version appears not to have anything to do with the order in which the animated elements appear, so that might just be a coincidence. Update: The problem persists even if I "un-animate" the slides (removing the animation but leaving the previously animated elements intact). When viewing the affected slides in Acrobat Reader, it sometimes complains about the file containing invalid elements, and that I should complain to whoever generated the PDF file... Update 2: I have just installed Office 2007 on a new Windows 7 x64 PC. With the original Office version (12.0.4518.1014 MSO 12.0.6562.5003), a correct PDF file is generated. After installation of SP3 (12.0.6606.1000 SP3 MSO 12.0.6607.1000) a corrupt PDF file is generated. Today's Microsoft Updates (to PowerPoint version 12.0.6654.5000) haven't changed anything, by the way. Update 3: I have opened a tech support incident with Microsoft. They have confirmed the "limitation", as they called it, and it is indeed limited to 2007 SP 3 only. They are going to pass it on to the developers but they can't say when or even if a fix would be forthcoming, so I guess I'll upgrade to 2010...

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• Using 64 bit wuauclt from 32 bit command prompt

  - by Tim Brigham

  I have a script that for legacy reasons needs to run inside a 32 bit command shell. This script also includes references to certain core windows binaries - most notably wuauclt but others as well - which are not accessible by default within the 32 bit environment. This script is being run in several locations including many windows 7 and server 2008 r2 boxes. I'm aware of the possibility to copy files from the system32 to syswow64 in order to get around this. Is there any better method - something along the lines of adding an entry to the path variable - which will allow me to fall back to these 64 bit binaries from within a 32 bit script?

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• Windows Advanced Firewall certificate based IPSEC

  - by Tim Brigham

  I'm working on migrating from using IPSEC settings stored under the 'IP Security Policies on Active Directory' to using the 'Windows Firewall with Advanced Security' for my 2008+ boxes. I have successfully been able to get this set up using Kerberos authentication, however my openswan implementation on my Linux boxes is using certificates. Whenever I try changing the authentication method to computer certificate (using RSA and my root CA) the connection is bombing out. I've made this change at both a connection request policy and on the IPSEC settings on the root Windows Firewall with Advanced Security node. The windows event log shows the authentication request is taking place but failing negotiating a mode. What am I missing here?

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• What file or directory is unique to Plesk and unlikely to change in the future?

  - by Tim Post

  I am writing a program that needs to be able to detect the presence of various web hosting control panels. I don't use Plesk, or have access to a server running Plesk, so I am unable to ascertain what file or directory I could test for to reliably conclude that the system is running Plesk. What file or directory indicates "Yes, this has Plesk installed" that is unlikely to ever change in the future, but would be present on all versions of Plesk out in the wild? Thanks in advance :)

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• cannot connect via http but can via ssh in Windows 7

  - by Tim

  Hi, I have a strange problem in my Windows 7. Sometimes web browsers (ie firefox and chrome) works sometimes don't. But ssh is always working. What could be the reason and how to fix it? My router is Linksys WRT54GL. Web browsing via firefox in my Ubuntu is okay. Thanks and regards!

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• sizes of RAM, of virtual memory and of swap for 32-bit OS

  - by Tim

  If I understand correctly, a 32-bit OS (Ubuntu) can only address 4GiB memory, so RAM with size larger than 4Gib will only be used 4Gib of itself and the rest is a waste. I am now confused about this situation for RAM with similar one for virtual memory and for swap. with virtual memory being swap + RAM, if the size of the virtual memory exceeds 4Gib, will the exceeding part be a waste for the 32-bit OS? if I now have to choose the size for my swap partition, is it a factor to consider that the 32-bit OS can only address 4GiB memory? Does the size of swap have to be chosen with respect to the 4Gib addressible limitation? Will the swap exceeding 4GiB always be a waste? is virtual memory equal to RAM and swap? or can virtual memory use space on the hard drive outside the swap partition? Thanks and regards!

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• Alerting when a RAID Array disk fails locally on VMWare ESX or ESXi System

  - by Tim K

  With ESX and ESXi, we recently had two systems where that the boot partition became degraded due to a failed disk. The only alert we managed to capture was the visual alert on the Dell servers. We failed to received any electronic alerts regarding the failed or degraded array. Does anyone have any experience with monitoring for these types of failures? In both cases, the servers were running in a RAID 5 SCSI configuration (5 disks on one system, 3 disks on another) which if we were running a Windows Server OS, we would have had an alert created in the Eventviewer. Where would I begin to look for this solution. Can it be configured in VCenter or vFoglight?

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