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  • What types of objects are useful in SQL CLR?

    - by Greg Low
    I've had a number of people over the years ask about whether or not a particular type of object is a good candidate for SQL CLR integration. The rules that I normally apply are as follows: Database Object Transact-SQL Managed Code Scalar UDF Generally poor performance Good option when limited or no data-access Table-valued UDF Good option if data-related Good option when limited or no data-access Stored Procedure Good option Good option when external access is required or limited data access DML...(read more)

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  • O'Reilly 50% off selected Training Kit Ebooks to July 5, 2012 at 23:59 PT

    - by TATWORTH
    At http://shop.oreilly.com/category/deals/msp-training-kit-owo.do?code=WKMSPTK, there is 50% off a selection of Microsoft Press Training Kit ebooks" Make the most of your study time with Microsoft Press Training Kit ebooks. Work at your own pace through a series of lessons and reviews that fully cover exam objectives. Then, reinforce and apply your knowledge to real-world case scenarios and practice exercises to maximize your performance on the exams. For one week only, you can save 50% on these ebooks"

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  • C-states and P-states : confounding factors for benchmarking

    - by Dave
    I was recently looking into a performance issue in the java.util.concurrent (JUC) fork-join pool framework related to particularly long latencies when trying to wake (unpark) threads in the pool. Eventually I tracked the issue down to the power & scaling governor and idle-state policies on x86. Briefly, P-states refer to the set of clock rates (speeds) at which a processor can run. C-states reflect the possible idle states. The deeper the C-state (higher numerical values) the less power the processor will draw, but the longer it takes the processor to respond and exit that sleep state on the next idle to non-idle transition. In some cases the latency can be worse than 100 microseconds. C0 is normal execution state, and P0 is "full speed" with higher Pn values reflecting reduced clock rates. C-states are P-states are orthogonal, although P-states only have meaning at C0. You could also think of the states as occupying a spectrum as follows : P0, P1, P2, Pn, C1, C2, ... Cn, where all the P-states are at C0. Our fork-join framework was calling unpark() to wake a thread from the pool, and that thread was being dispatched onto a processor at deep C-state, so we were observing rather impressive latencies between the time of the unpark and the time the thread actually resumed and was able to accept work. (I originally thought we were seeing situations where the wakee was preempting the waker, but that wasn't the case. I'll save that topic for a future blog entry). It's also worth pointing out that higher P-state values draw less power and there's usually some latency in ramping up the clock (P-states) in response to offered load. The issue of C-states and P-states isn't new and has been described at length elsewhere, but it may be new to Java programmers, adding a new confounding factor to benchmarking methodologies and procedures. To get stable results I'd recommend running at C0 and P0, particularly for server-side applications. As appropriate, disabling "turbo" mode may also be prudent. But it also makes sense to run with the system defaults to understand if your application exhibits any performance sensitivity to power management policies. The operating system power management sub-system typically control the P-state and C-states based on current and recent load. The scaling governor manages P-states. Operating systems often use adaptive policies that try to avoid deep C-states for some period if recent deep idle episodes proved to be very short and futile. This helps make the system more responsive under bursty or otherwise irregular load. But it also means the system is stateful and exhibits a memory effect, which can further complicate benchmarking. Forcing C0 + P0 should avoid this issue.

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  • ITT Corporation Goes Live on Oracle Sales and Marketing Cloud Service (Fusion CRM)!

    - by Richard Lefebvre
    Back in Q2 of FY12, a division of ITT invited Oracle to demo our CRM On Demand product while the group was considering Salesforce.com. Chris Porter, our Oracle Direct sales representative learned the players and their needs and began to develop relationships. We lost that deal, but not Chris's persistence. A few months passed and Chris called on the ITT Shape Cutting Division's Director of Sales to see how things were going. Chris was told that the plan was for the division to buy more Salesforce.com. In fact, he informed Chris that he had just sent his team to Salesforce.com training. During the conversation, Chris mentioned that our new Oracle Sales Cloud Service could run with Outlook. This caused the ITT Sales Director to reconsider the plan to move forward with our competition. Oracle was invited back to demo the Oracle Sales and Marketing Cloud Service (Fusion CRM) and after it concluded, the Director stated, "That just blew your competition away." The deal closed on June 5th , 2012 Our Oracle Platinum Partner, Intelenex, began the implementation with ITT on July 30th. We are happy to report that on September 18th, the ITT Shape Cutting Division successfully went live on Oracle Sales and Marketing Cloud Service (Fusion CRM). About: ITT is a diversified leading manufacturer of highly engineered critical components and customized technology solutions for growing industrial end-markets in energy infrastructure, electronics, aerospace and transportation. Building on its heritage of innovation, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life. Founded in 1920, ITT is headquartered in White Plains, NY, with 8,500 employees in more than 30 countries and sales in more than 125 countries. The ITT Shape Cutting Division provides plasma lasers and controls with the Burny, Kaliburn, and AMC brands. Oracle Fusion Products: Oracle Sales and Marketing Cloud Service (Fusion CRM) including: • Fusion CRM Base • Fusion Sales Cloud • Fusion Mobile and Desktop Integration • Automated Forecasting Adoption Model: SaaS Partner: Intelenex Business Drivers: The ITT Shape Cutting Division wanted to: better enable its Sales Force with email and mobile CRM capabilities simplify and automate its complex sales processes centrally manage and maintain customer contact information Why We Won: ITT was impressed with the feature-rich capabilities of Oracle Sales and Marketing Cloud Service (Fusion CRM), including sales performance management and integration. The company also liked the product's flexibility and scalability for future growth. Expected Benefits: Streamlined accurate forecasting Increased customer manageability Improved sales performance Better visibility to customer information

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  • Is FreeBSD more suitable than CentOS for firing 40k concurrent connections (for Jmeter)?

    - by blacklotus
    Hi, I am trying to run Jmeter to simulate 40k concurrent users and stress test a particular system. Putting aside the possibility that Jmeter may not be able to push such a high number (although I have read that it is at least possible to handle 10k concurrent threads on a very powerful machine), is FreeBSD a more suitable OS as compare to CentOS to be used for my Jmeter machine for handling 40k (or as high as possible) of concurrent outbound connections? Reason for asking this is that, I have found articles on FreeBSD for tuning and optimizing for maximum outbound connections, but seem to have little luck with CentOS. It makes me wonder if for some specific reasons, people don't use CentOS for such high number of outbound connections. Personally however, I am more familiar with CentOS and would like to stick with it if possible. Any input is greatly appreciated!

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  • JavaOne Latin America Sessions

    - by Tori Wieldt
    The stars of Java are gathering in São Paulo next week. Here are just a few of the outstanding sessions you can attend at JavaOne Latin America: “Designing Java EE Applications in the Age of CDI” Michel Graciano, Michael Santos “Don’t Get Hacked! Tips and Tricks for Securing Your Java EE Web Application” Fabiane Nardon, Fernando Babadopulos “Java and Security Programming” Juan Carlos Herrera “Java Craftsmanship: Lessons Learned on How to Produce Truly Beautiful Java Code” Edson Yanaga “Internet of Things with Real Things: Java + Things – API + Raspberry PI + Toys!” Vinicius Senger “OAuth 101: How to Protect Your Resources in a Web-Connected Environment” Mauricio Leal “Approaching Pure REST in Java: HATEOAS and HTTP Tuning” Eder Ignatowicz “Open Data in Politics: Using Java to Follow Your Candidate” Bruno Gualda, Thiago Galbiatti Vespa "Java EE 7 Platform: More Productivity and Integrated HTML" Arun Gupta  Go to the JavaOne site for a complete list of sessions. JavaOne Latin America will in São Paulo, 4-6 December 2012 at the Transamerica Expo Center. Register by 3 December and Save R$ 300,00! Para mais informações ou inscrição ligue para (11) 2875-4163. 

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  • Sql Table Refactoring Challenge

    Ive been working a bit on cleaning up a large table to make it more efficient.  I pretty much know what I need to do at this point, but I figured Id offer up a challenge for my readers, to see if they can catch everything I have as well as to see if Ive missed anything.  So to that end, I give you my table: CREATE TABLE [dbo].[lq_ActivityLog]( [ID] [bigint] IDENTITY(1,1) NOT NULL, [PlacementID] [int] NOT NULL, [CreativeID] [int] NOT NULL, [PublisherID] [int] NOT NULL, [CountryCode] [nvarchar](10) NOT NULL, [RequestedZoneID] [int] NOT NULL, [AboveFold] [int] NOT NULL, [Period] [datetime] NOT NULL, [Clicks] [int] NOT NULL, [Impressions] [int] NOT NULL, CONSTRAINT [PK_lq_ActivityLog2] PRIMARY KEY CLUSTERED ( [Period] ASC, [PlacementID] ASC, [CreativeID] ASC, [PublisherID] ASC, [RequestedZoneID] ASC, [AboveFold] ASC, [CountryCode] ASC)WITH (PAD_INDEX = OFF, STATISTICS_NORECOMPUTE = OFF, IGNORE_DUP_KEY = OFF, ALLOW_ROW_LOCKS = ON, ALLOW_PAGE_LOCKS = ON) ON [PRIMARY]) ON [PRIMARY] And now some assumptions and additional information: The table has 200,000,000 rows currently PlacementID ranges from 1 to 5000 and should support at least 50,000 CreativeID ranges from 1 to 5000 and should support at least 50,000 PublisherID ranges from 1 to 500 and should support at least 50,000 CountryCode is a 2-character ISO standard (e.g. US) and there is a country table with an integer ID already.  There are < 300 rows. RequestedZoneID ranges from 1 to 100 and should support at least 50,000 AboveFold has values of 1, 0, or 1 only. Period is a date (no time). Clicks range from 0 to 5000. Impressions range from 0 to 5000000. The table is currently write-mostly.  Its primary purpose is to log advertising activity as quickly as possible.  Nothing in the rest of the system reads from it except for batch jobs that pull the data into summary tables. Heres the current information on the database tables size: Design Goals This table has been in use for about 5 years and has performed very well during that time.  The only complaints we have are that it is quite large and also there are occasionally timeouts for queries that reference it, particularly when batch jobs are pulling data from it.  Any changes should be made with an eye toward keeping write performance optimal  while trying to reduce space and improve read performance / eliminate timeouts during read operations. Refactor There are, I suggest to you, some glaringly obvious optimizations that can be made to this table.  And Im sure there are some ninja tweaks known to SQL gurus that would be a big help as well.  Ill post my own suggested changes in a follow-up post for now feel free to comment with your suggestions. Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Upcoming events : OBUG Connect Conference 2012

    - by Maria Colgan
    The Oracle Benelux User Group (OBUG) have given me an amazing opportunity to present a one day Optimizer workshop at their annual Connect Conference in Maastricht on April 24th. The workshop will run as one of the parallel tracks at the conference and consists of three 45 minute sessions. Each session can be attended stand alone but they will build on each other to allow someone new to the Oracle Optimizer or SQL tuning to come away from the conference with a better understanding of how the Optimizer works and what techniques they should deploy to tune their SQL. Below is a brief description of each of the sessions Session 7 - 11:30 am Oracle Optimizer: Understanding Optimizer StatisticsThe workshop opens with a discussion on Optimizer statistics and the features introduced in Oracle Database 11g to improve the quality and efficiency of statistics-gathering. The session will also provide strategies for managing statistics in various database environments. Session 27 -  14:30 pm Oracle Optimizer: Explain the Explain PlanThe workshop will continue with a detailed examination of the different aspects of an execution plan, from selectivity to parallel execution, and explains what information you should be gleaning from the plan. Session 47 -  15:45 pm Top Tips to get Optimal Execution Plans Finally I will show you how to identify and resolving the most common SQL execution performance problems, such as poor cardinality estimations, bind peeking issues, and selecting the wrong access method.   Hopefully I will see you there! +Maria Colgan

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  • How to keep your eyes on the prize?

    - by Ziv
    I'm about to go in a very intensive programming course (8AM-8PM every day of the week for three months), at the end of which I will be given a developer job-the job's quality and the project I will work on will depend on my performance in the course. Getting a good position in the company could be very beneficial and I would very much want that, does anyone have specific techniques or ways that he keeps himself concentrated on a goal for a long period of time?

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  • Microsoft Seeks Beta Testers

    Microsoft recently announced that it was soliciting the help of Beta testers for the upcoming version of its Security Essentials program. Although the slots are limited for the testing, Microsoft did say that it plans to release Microsoft Security Essentials Beta to the general public by the end of this year. Becoming a part of the testing process not only allows you to see what Microsoft has up its sleeve in terms of enhanced security and performance, but you can also voice your opinions on the product to give the company suggestions on improvements to include prior to the final version's r...

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  • replacement drive cage for power edge R710

    - by bumble_bee_tuna
    Hi I'm performance tuning a DB server its a Dell R710 there is a very significant I/O bottleneck. Unfortunately the server was purchased with the 6 x 3.5 inch sata configuration which doesn't give me the leeway I need to address the issue. Before going to DAS does anyone know if it is possible to purchase a replacement front drive enclosure ? I know the server is configurable with something like 12 or 16 2.5 inch drives and it appears to be modular ? I tired contacting dell but the offshore parts department reps are not very bright lol. Thanks.

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  • Meet This Year's Most Impressive WebCenter Customer Projects

    - by Michael Snow
    12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Oracle Fusion Middleware: Meet This Year's Most Impressive Customer Projects Oracle OpenWorld Session – Tuesday Oct. 2, 2012: Moscone West, Room 3001 at 11:45AM This year – the Oracle Excellence awards had an amazing number of nominations. Each group at Oracle had a challenge to select the most innovative and game-changing nominations for their winners. The Fusion Middleware Innovation Awards, jointly sponsored by Oracle, OAUG, QUEST, ODTUG, IOUG, AUSOUG and UKOUG, honor organizations using Oracle Fusion Middleware to deliver unique business value.  This year, the awards will recognize customers across eight distinct categories: Oracle Exalogic Cloud Application Foundation Service Integration (SOA) and BPM WebCenter Identity Management Data Integration Application Development Framework and Fusion Development Business Analytics (BI, EPM and Exalytics)  The nominations included the pioneers in our customer base using these solutions in innovative ways to achieve significant business value. Tune in this afternoon for a listing of the WebCenter winners.

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  • Financial institutions build predictive models using Oracle R Enterprise to speed model deployment

    - by Mark Hornick
    See the Oracle press release, Financial Institutions Leverage Metadata Driven Modeling Capability Built on the Oracle R Enterprise Platform to Accelerate Model Deployment and Streamline Governance for a description where a "unified environment for analytics data management and model lifecycle management brings the power and flexibility of the open source R statistical platform, delivered via the in-database Oracle R Enterprise engine to support open standards compliance." Through its integration with Oracle R Enterprise, Oracle Financial Services Analytical Applications provides "productivity, management, and governance benefits to financial institutions, including the ability to: Centrally manage and control models in a single, enterprise model repository, allowing for consistent management and application of security and IT governance policies across enterprise assets Reuse models and rapidly integrate with applications by exposing models as services Accelerate development with seeded models and common modeling and statistical techniques available out-of-the-box Cut risk and speed model deployment by testing and tuning models with production data while working within a safe sandbox Support compliance with regulatory requirements by carrying out comprehensive stress testing, which captures the effects of adverse risk events that are not estimated by standard statistical and business models. This approach supplements the modeling process and supports compliance with the Pillar I and the Internal Capital Adequacy Assessment Process stress testing requirements of the Basel II Accord Improve performance by deploying and running models co-resident with data. Oracle R Enterprise engines run in database, virtually eliminating the need to move data to and from client machines, thereby reducing latency and improving security"

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  • Should I install ubuntu on USB instead of HDD dual-boot?

    - by user2147243
    I had Ubuntu 12.04 installed as dual-boot OS on top of Vista on my laptop. Hacked the grub settings to default to Vista (instead of the default Ubuntu -- pain) on startup, and all was OK for occasional Ubuntu use for past 6 months. Then last week I got a strange message about 'lack of disk space' (~50MB free) when installing pxyplot, even though there was still about 6GB free disk space when I checked later. Then today the Ubuntu wouldn't load at all, and checking the HDD partitions in Vista it looked like the 15GB Ubuntu partition was now three smaller partitions! So, I got rid of those partitions and expanded the Vista partition to use the reclaimed space. Now can't restart ('grub rescue' appears and doesn't 'rescue' anything), so I'll have to do a boot recovery using a Vista installation CD. (Not a particularly user-friendly failure mode of the dual-boot installation!) I now have to decide to either a) try installing ubuntu on the HDD again, but don't want to stuff up my Vista ever again, as that is my most used OS, or b) install Ubuntu on a 16GB USB 3.0 stick. Apparently performance from USB won't be as good as from HDD, and running OS from USB stick does lots of r/w so the stick may fail after a few years! Perhaps installing Ubuntu on live USB and setup to then run in RAM would alleviate the performance/USB lifespan problems? If I create a live-USB for Ubuntu OS, will it boot off that when I restart the laptop with it plugged in? Or will I have to change the laptop setting for boot-order whenever I want to boot Ubuntu instead of Vista (that would be even more painful than the grub default boot order putting Ubuntu ahead of the existing Vista OS!) -- update: I recovered my Vista setup using Iolo SystemMechanic Disaster Recovery Tool, and created a bootable USB of Ubuntu 13.10 on an 8GB USB3.0 pendrive, with 4GB of 'persistence' to allow saving of settings, install some packages etc. It worked OK for a couple of test boots, but once I changed the time and desktop wallpaper, the next Ubuntu reboot crashed and I then couldn't get it to boot successfully. So I decided to install Ubuntu 12.04 LTS as a dual-boot again, but this time instead of partitioning the HDD and installing from an ISO DVD I used the wubi.exe tool to install Ubuntu as a dual-boot. Worked very well, although one oddity was that, despite asking how big the make the partition (20GB), the installed Ubuntu appears to be happily installed somewhere within the Vista NTFS file system (no partition shows up in Windows disk manager, and in Ubuntu disk management tool the entire 133 GB of HDD is showing, with ~40GB free space). A nice feature of installing the dual-boot using wubi is that the laptop now uses Windows boot manager on startup, with Vista as the default OS and Ubuntu happily listed as second on the list. So far so good.

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  • What Would You Select?

    Software development is a collection of trade offs; performance for speed to market, quick & dirty vs. maintainable, on and on. Most tend to sacrifice user experience at some level for time to market, other do not consider maintainability, reliability....(read more)...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Webcast: Redefining the CRM and E-Commerce Experience with Oracle Exalogic

    - by Sanjeev Sharma
    Have your CRM applications been growing in cost and complexity? Do your customers want to reach you through more channels than ever? Does your business need to handle peak sales and customer service demand, but your IT budget only covers current needs? Learn how Oracle Exalogic combines Oracle hardware and software to achieve breakthrough performance and scalability, and how real Oracle customers are simplifying the deployment and management of their CRM applications. Register for the webcast here.

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  • Free Webinar - Using Enterprise Data Integration Dashboards

    - by andyleonard
    Join Kent Bradshaw and me as we present Using Enterprise Data Integration Dashboards Tuesday 11 Dec 2012 at 10:00 AM ET! If data is the life of the modern organization, data integration is the heart of an enterprise. Data circulation is vital. Data integration dashboards provide enterprise ETL (Extract, Transform, and Load) teams near-real-time status supported with historical performance analysis. Join Linchpins Kent Bradshaw and Andy Leonard as they demonstrate and discuss the benefits of data...(read more)

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  • Google I/O 2010 - Android REST client applications

    Google I/O 2010 - Android REST client applications Google I/O 2010 - Developing Android REST client applications Android 301 Virgil Dobjanschi This session will present architectural considerations for developing RESTful applications on the Android platform. It focuses on design patterns, platform integration and performance issues specific to the Android platform. For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 3 0 ratings Time: 59:42 More in Science & Technology

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  • Matinale Hyperion - 26 juin 2013 : Agenda disponible

    - by Louisa Aggoune
    INNOVATION - LEADERSHIP - EVOLUTION Votre rendez-vous annuel privilégié avec la communauté Hyperion (clients, partenaires et experts solutions) en partenariat avec les Clubs Utilisateurs Oracle. Réservez dès à présent votre matinée du 26 juin prochain pour échanger sur des cas réels d’utilisation de la solution Oracle Hyperion Enterprise Performance Management lors de cette édition résolument placée sous le signe de l'interactivité. Découvrez l'agenda : cliquez içi Avec la participation de Klee, l'AUFO, Neo Finance, Micropole, Armonia, Shortways Inscrivez-vous vite, nombre de places limité. 26 Juin 2013 8h30 à 11h30 Châteauform' Monceau Rio 4 place Rio de Janeiro 75008 Paris

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  • Panda Antivirus Pro 2012 and Secunia Windows Updater

    As with other offerings in the Panda Security portfolio, the core of Panda Antivirus Pro 2012's reliability comes from its innovative Collective Intelligence technology. This security model automatically analyzes, classifies, and fixes the approximately 73,000 files PandaLabs receives on a daily basis to offer users the highest protection possible against malware that is not only known, but also unknown. Best of all, the protection is provided with little impact on system performance to ensure a user-friendly experience. Speaking of user-friendly, Panda Antivirus Pro 2012 is described as the...

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  • Let your Signature Experience drive IT-decision making

    - by Tania Le Voi
    Today’s CIO job description:  ‘’Align IT infrastructure and solutions with business goals and objectives ; AND while doing so reduce costs; BUT ALSO, be innovative, ensure the architectures are adaptable and agile as we need to act today on the changes that we may request tomorrow.”   Sound like an unachievable request? The fact is, reality dictates that CIO’s are put under this type of pressure to deliver more with less. In a past career phase I spent a few years as an IT Relationship Manager for a large Insurance company. This is a role that we see all too infrequently in many of our customers, and it’s a shame.  The purpose of this role was to build a bridge, a relationship between IT and the business. Key to achieving that goal was to ensure the same language was being spoken and more importantly that objectives were commonly understood - hence service and projects were delivered to time, to budget and actually solved the business problems. In reality IT and the business are already married, but the relationship is most often defined as ‘supplier’ of IT rather than a ‘trusted partner’. To deliver business value they need to understand how to work together effectively to attain this next level of partnership. The Business cannot compete if they do not get a new product to market ahead of the competition, or for example act in a timely manner to address a new industry problem such as a legislative change. An even better example is when the Application or Service fails and the Business takes a hit by bad publicity, being trending topics on social media and losing direct revenue from online channels. For this reason alone Business and IT need the alignment of their priorities and deliverables now more than ever! Take a look at Forrester’s recent study that found ‘many IT respondents considering themselves to be trusted partners of the business but their efforts are impaired by the inadequacy of tools and organizations’.  IT Meet the Business; Business Meet IT So what is going on? We talk about aligning the business with IT but the reality is it’s difficult to do. Like any relationship each side has different goals and needs and language can be a barrier; business vs. technology jargon! What if we could translate the needs of both sides into actionable information, backed by data both sides understand, presented in a meaningful way?  Well now we can with the Business-Driven Application Management capabilities in Oracle Enterprise Manager 12cR2! Enterprise Manager’s Business-Driven Application Management capabilities provide the information that IT needs to understand the impact of its decisions on business criteria.  No longer does IT need to be focused solely on speeds and feeds, performance and throughput – now IT can understand IT’s impact on business KPIs like inventory turns, order-to-cash cycle, pipeline-to-forecast, and similar.  Similarly, now the line of business can understand which IT services are most critical for the KPIs they care about. There are a good deal of resources on Oracle Technology Network that describe the functionality of these products, so I won’t’ rehash them here.  What I want to talk about is what you do with these products. What’s next after we meet? Where do you start? Step 1:  Identify the Signature Experience. This is THE business process (or set of processes) that is core to the business, the one that drives the economic engine, the process that a customer recognises the company brand for, reputation, the customer experience, the process that a CEO would state as his number one priority. The crème de la crème of your business! Once you have nailed this it gets easy as Enterprise Manager 12c makes it easy. Step 2:  Map the Signature Experience to underlying IT.  Taking the signature experience, map out the touch points of the components that play a part in ensuring this business transaction is successful end to end, think of it like mapping out a critical path; the applications, middleware, databases and hardware. Use the wealth of Enterprise Manager features such as Systems, Services, Business Application Targets and Business Transaction Management (BTM) to assist you. Adding Real User Experience Insight (RUEI) into the mix will make the end to end customer satisfaction story transparent. Work with the business and define meaningful key performance indicators (KPI’s) and thresholds to enable you to report and action upon. Step 3:  Observe the data over time.  You now have meaningful insight into every step enabling your signature experience and you understand the implication of that experience on your underlying IT.  Watch if for a few months, see what happens and reconvene with your business stakeholders and set clear and measurable targets which can re-define service levels.  Step 4:  Change the information about which you and the business communicate.  It’s amazing what happens when you and the business speak the same language.  You’ll be able to make more informed business and IT decisions. From here IT can identify where/how budget is spent whether on the level of support, performance, capacity, HA, DR, certification etc. IT SLA’s no longer need be focused on metrics such as %availability but structured around business process requirements. The power of this way of thinking doesn’t end here. IT staff get to see and understand how their own role contributes to the business making them accountable for the business service. Take a step further and appraise your staff on the business competencies that are linked to the service availability. For the business, the language barrier is removed by producing targeted reports on the signature experience core to the business and therefore key to the CEO. Chargeback or show back becomes easier to justify as the ‘cost of day per outage’ can be more easily calculated; the business will be able to translate the cost to the business to the cost/value of the underlying IT that supports it. Used this way, Oracle Enterprise Manager 12c is a key enabler to a harmonious relationship between the end customer the business and IT to deliver ultimate service and satisfaction. Just engage with the business upfront, make the signature experience visible and let Enterprise Manager 12c do the rest. In the next blog entry we will cover some of the Enterprise Manager features mentioned to enable you to implement this new way of working.  

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