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  • How common is prototyping as the first stage of development?

    - by EpsilonVector
    I've been taking some software design courses in the past few semesters, and while I see the benefit in a lot of the formalism, I feel like it doesn't tell me anything about the program itself: You can't tell how the program is going to operate from the Use Case spec, even though it discusses what the program can do. You can't tell anything about the user experience from the requirements document, even though it can include quality requirements. Sequence diagrams are a good description of how the software works as the call stack, but are very limited, and give a highly partial view of the overall system. Class diagrams are great for describing how the system is built, but are utterly useless in helping you figure out what the software needs to be. Where in all this formalism is the bottom line: how the program looks, operates, and what experience it gives? Doesn't it make more sense to design off of that? Isn't it better to figure out how the program should work via a prototype and strive to implement it for real? I know that I'm probably suffering from being taught engineering by theoreticians, but I need to ask, do they do this in the industry? How do people figure out what the program actually is, not what it should conform to? Do people prototype a lot, or do they mostly use the formal tools like UML and I just didn't get the hang of using them yet?

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  • Developer Webinar Toay:"Publishing IPS PAckages"

    - by user13333379
    Oracle's Solaris Organization is pleased to announce a Technical Webinar for Developers on Oracle Solaris 11: "Publishing IPS Packages" By Eric Reid (Principal Software Engineer) today June 19, 2012 9:00 AM PDT This bi-weekly webinar series (every other Tuesday @ 9 a.m. PT) is designed for ISVs, IHVs, and Application Developers who want a deep-dive overview about how they can deploy Oracle Solaris 11 into their application environments. This series will provide you the unique opportunity to learn directly from Oracle Solaris ISV Engineers and will include LIVE Q&A via chat with subject matter experts from each topic area. Any OTN member can register for this free webinar here.  Today's webinar is a deep dive into IPS. The attendees of the initial IPS webinar asked for more information around this topic. Eric Reid who worked with leading software vendors (ISVs) to migrate Solaris 10 System V packages to IPS will share his experience with us. 

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  • BizTalk Server 2010 Beta available

    - by Rajesh Charagandla
    BizTalk Server 2010 Beta - Click Here to Download Overview: BizTalk Server 2010 offers significant enhancements to help integrate heterogeneous Line-of-business systems with Windows .NET and SharePoint based applications to optimize user productivity, gain business efficiency and increase agility . BizTalk Server 2010 allow .Net developers to take advantage of BizTalk services right out of the box to rapidly build solutions that need to integrate transactions and data from applications like SAP, Mainframes, MS Dynamics and Oracle. Similarly SharePoint developers can seamlessly use BizTalk services directly through the new Business Connectivity Services in SharePoint 2010. BizTalk Server 2010 includes new data mapping & transformation tool to dramatically reduce the development time to mediate data exchange between disparate systems. It also provide a new single dashboard to manage performance parameters and streamline deployments from development to test to production. BizTalk 2010 includes new, scalable Trading Partner Management (TPM) model with a graphical interface for flexible management of business partner relationships and efficient on-boarding process.

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  • how do I make my Dualshock 3 gamepad work in Ubuntu 14.04?

    - by user290527
    When my desktop computer was running Ubuntu 12.04, my PS3 controllers would work with USB. I didn't need to do any special setup. I could just plug it in before I start SuperTuxKart and it would recognize it. I can also do this on my laptop (still running 12.04). Since I gave my desktop a fresh install of Ubuntu 14.04, the controller would never work. I have played with some installed software that I found when looking for information. Here is what I get with xboxdrv: liam@Liam-CustomDesktop:~$ sudo xboxdrv --detach-kernel-driver xboxdrv 0.8.5 - http://pingus.seul.org/~grumbel/xboxdrv/ Copyright © 2008-2011 Ingo Ruhnke <[email protected]> Licensed under GNU GPL version 3 or later <http://gnu.org/licenses/gpl.html> This program comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to redistribute it under certain conditions; see the file COPYING for details. Controller: PLAYSTATION(R)3 Controller Vendor/Product: 054c:0268 USB Path: 003:012 Controller Type: Playstation 3 USB Your Xbox/Xbox360 controller should now be available as: /dev/input/js0 /dev/input/event16 Press Ctrl-c to quit, use '--silent' to suppress the event output So the existence of this controller is acknowledged at on my computer. But it never works for input. In my old installation, I didn't even need to get software like xboxdrv for it to work. I have never tried bluetooth on either computer, but I don't think I even have that on my desktop. So now, how do I make my gamepad work in Ubuntu 14.04?

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  • Your Experience Platform

    - by David Dorf
    Crosstalk once again exceeded my expectations, improving upon last year's conference in terms of venue, knowledge sharing, and entertainment.  Its great to see the Oracle Retail family continues to grow, especially outside the US.  I had a great time talking to retailers, analysts, press, and colleagues from around the world. Because the economy, demographics, technology, etc. are constantly changing, retailers must always be evolving their business to capture the next market.  But it takes guts to change something that appears to be working, and it takes a bit of luck to get the timing right.  To a large extent, innovation is about "guts and luck." To help retailers innovate, Oracle Retail provides all the necessary software to create Your Experience Platform.  There is no "Oracle Experience Platform" as each retailer needs something different to deliver on their brand promise.  We provide the actionable insight, optimized operations, and connected interactions, but its still up to the retailer to make it theirs. One such retailer is Masters, a home improvement retailer in Australia formed through a partnership between Woolworths and Lowes.  Woolworths is an established retailer in Australia, so they are already close to their customers and able to understand their needs.  In Australia 74% of dwellings are detached houses and the population is continues to "move up" into bigger and bigger homes. Masters is using Oracle Retail's software to create their experience platform that will deliver on their brand promise, which includes everyday low prices, wide range of products, smarter self-service, and an inviting store environment.  The Oracle Retail software provides the foundation that allows them to rapidly deliver on this promise -- Masters is engineered for success.

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  • TypeScript first impressions

    - by Bertrand Le Roy
    Anders published a video of his new project today, which aims at creating a superset of JavaScript, that compiles down to regular current JavaScript. Anders is a tremendously clever guy, and it always shows in his work. There is much to like in the enterprise (good code completion, refactoring and adoption of the module pattern instead of namespaces to name three), but a few things made me rise an eyebrow. First, there is no mention of CoffeeScript or Dart, but he does talk briefly about Script# and GWT. This is probably because the target audience seems to be the same as the audience for the latter two, i.e. developers who are more comfortable with statically-typed languages such as C# and Java than dynamic languages such as JavaScript. I don’t think he’s aiming at JavaScript developers. Classes and interfaces, although well executed, are not especially appealing. Second, as any code generation tool (and this is true of CoffeeScript as well), you’d better like the generated code. I didn’t, unfortunately. The code that I saw is not the code I would have written. What’s more, I didn’t always find the TypeScript code especially more expressive than what it gets compiled to. I also have a few questions. Is it possible to duck-type interfaces? For example, if I have an IPoint2D interface with x and y coordinates, can I pass any object that has x and y into a function that expects IPoint2D or do I need to necessarily create a class that implements that interface, and new up an instance that explicitly declares its contract? The appeal of dynamic languages is the ability to make objects as you go. This needs to be kept intact. More technical: why are generated variables and functions prefixed with _ rather than the $ that the EcmaScript spec recommends for machine-generated variables? In conclusion, while this is a good contribution to the set of ideas around JavaScript evolution, I don’t expect a lot of adoption outside of the devoted Microsoft developers, but maybe some influence on the language itself. But I’m often wrong. I would certainly not use it because I disagree with the central motivation for doing this: Anders explicitly says he built this because “writing application-scale JavaScript is hard”. I would restate that “writing application-scale JavaScript is hard for people who are used to statically-typed languages”. The community has built a set of good practices over the last few years that do scale quite well, and many people are successfully developing and maintaining impressive applications directly in JavaScript. You can play with TypeScript here: http://www.typescriptlang.org

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  • Reasons NOT to open source not-for-profit code?

    - by naught101
    I am a big fan of open source code. I think I understand most of the advantages of going open source. I'm a science student researcher, and I have to work with quite a surprising amount of software and code that is not open source (either it's proprietary, or it's not public). I can't really see a good reason for this, and I can see that the code, and people using it, would definitely benefit from being more public (if nothing else, in science it's vital that your results can be replicated if necessary, and that's much harder if others don't have access to your code). Before I go out and start proselytising, I want to know: are there any good arguments for not releasing not-for-profit code publicly, and with an OSI-compliant license? (I realise there are a few similar questions on SE, but most focus on situations where the code is primarily used for making money, and I couldn't much relevant in the answers.) Clarification: By "not-for-profit", I am including downstream profit motives, such as parent-company brand-recognition and investor profit expectations. In other words, the question relates only to software for which there is NO profit motive tied to the software what so ever.

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  • Why I Love Microsoft Development

    - by Brian Lanham
    I've been writing software for a while and recently had an opportunity to broaden my horizons and start developing for iOS. We decided to leverage, as much as possible, our existing skills and use MonoTouch and MonoDevelop by Novell.    For those of you who do not know, Mono is a .NET port originally designed for Linux but adapted for other platforms as well. MonoTouch is a port specifically for building iOS applications using the .NET framework. MonoDroid is a port (in CTP-esque release) for Android.   A MISSING COMPONENT - VISUAL DESIGNER   MonoDevelop lacks one very significant component compared with other tools I am using: NO VISUAL DESIGNER. Instead of using an integrated visual designer, MonoDevelop shells to the Mac OS "Interface Builder".  Since MonoDevelop lets me have a "Visual Studio-esque" feel *and* I get to use C#, AND it's FREE, I am gladly willing to overlook this.  In fact, it's not even a question.  Free?  Sure, I'll take it with no Visual Designer.   In my experiences I've grown from UNIX and DOS to .NET development through many steps. Java/JSP/Servlets; Windows; Web; etc. I've been doing .NET for quite a few years and I guess I just got "comfortable" with the tools.   WHY AM I NOT GETTING IT?   Interface Builder (IB) is amazingly confusing for me. I had the opportunity to speak at the Northern VA Code Camp on 12/11/2010. My presentation was "Getting Started with iOS Development using MonoTouch and C#".    At the visual design part of the presentation, I asked one of the 3 or 4 Mac developers in the room about my confusion with the IB. I don't understand why the "Classes" list includes objects. I don't understand what "File's Owner" is. And, most importantly, WHAT THE HECK IS AN OUTLET AND WHY IS IT NECESSARY?!?!?"   His response to these question (especially Outlets): "They did it wrong."   I'm accustom to a visual designer that creates variables for graphical widgets for me. Not IB. Instead, I have to create "Outlets" manually. I still do not understand why and, the explanation from a seasoned Mac developer is that it's wrong. (He received nods of confirmation from the other Mac devs in the room.)   I LOVE MS DEV   I love development for Microsoft platforms using Microsoft development tools. I love Windows 7. I love Visual Studio 2010. I love SQL Server. Azure, Entity Framework, Active Directory, Office, WCF/WF/WPF, etc. are all designed with integration in mind. They are also all designed with developers in mind.   Steve Ballmer recently ranted "It's the developers!" That's why it is relatively quick to build apps using MS tools. Clearly, MS knows that while we usually enjoy building technology solutions, we are here to make money. And we need tools that accelerate our time to market without compromising the power and quality of our solutions.   So, yeah, I am sucking up I guess. But I love Microsoft Development. Thank you, Microsoft, for providing the plethora of great development tools.    P.S. (but please slow down a bit…I'm having trouble keeping up!)

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  • Do TODO comments make sense?

    - by Ivan Crojach Karacic
    I am working on a fairly big project and got the task to do some translations for it. There were tons of labels that haven't been translated and while I was digging through the code I found this little piece of code //TODO translations This made me think about the sense of these comments to yourself (and others?) because I got the feeling that most developers after they get a certain piece of code done and it does what it's supposed to do they never look at this until they have to maintain it or add new functionality. So that this TODO will be lost for a long time. Does it make sense to write this comments or should they be written on a whiteboard/paper/something else where they remain in the focus of developers?

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  • The Developer's Conference Florianópolis, Brazil

    - by Tori Wieldt
    by guest blogger Yara Senger With over 2900 developers in person and another 2000 online, The Developer's Conference (TDC) in Florianópolis, Brazil, reminds us that Java is BIG in Brazil. The conference included 20 different tracks, and Java was the most popular track. Java was also a big part of the talks in the IoT, Cloud and BigData tracks. Here's my overview (in Brazilian Portguese): Several JUGs were involved in TDC Florianópolis, serving as track leads, speakers and all-around heros, including SouJava SouJava Campinas GUJava Santa Catarina JUG Vale JUG Maringá Java Bahia GOJava (Goinia) JUG Rio do Sul RS Jug (Rio Grande do Sul) and I thank them for their support and commitment. It is a vibrant and fun community! We saw that the IoT space is maturing rapidly. There are already some related to embedded in the region.  Java Evangelist Bruno Borges and Marco Antonio Maciel gave a view popular talk "Java: Tweet for Beer!" They demonstrated how to make a beer tap controlled by Java and connected to the Internet, using a visual application JavaFX with Java SE 8, running on a Rasperry Pi. Of course, they had to test the application quite throughly.   We Brazilians are training the next generation of Java developers. TDC4Kids was as big success. We made a tour with the kids in all booths and almost everybody talked about Java. Java in government managment (Betha), Java on the 2048  (Oracle), Java on the popcorn machine and Java training (Globalcode & V.Office) and of course: Java & Minecraft! OTN's Pablo Ciccarello was there to support the community.  He did several video interviews with JUG leaders and speakers (mine included). You can watch more videos on his TDC Florianópolis playlist.  Thank you, Oracle and OTN for all your support. We interacted with thousands of Java developers at The Developer's Conference Florianópolis. If you want to join us, we are planning two more conferences this year: The Developer's Conference São Paulo, July  The Developer's Conference Porto Alegre, October 

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  • Linux Journal Best Virtualization Solution Readers' Choice 2012

    - by Chris Kawalek
    I'm proud to report that in the latest issue of Linux Journal their readers named Oracle VM VirtualBox the "Best Virtualization Solution" for 2012. We're excited to receive this honor and want to thank Linux Journal and their readers for recognizing us!  This is the latest award won by Oracle VM VirtualBox, following a 2011 Bossie Award (best open source software) from InfoWorld, a 2012 Readers' Choice award from Virtualization Review, and several others. These awards help us know that people are using Oracle VM VirtualBox in their day to day work and that it's really useful to them. We truly appreciate their (your!) support. If you already use Oracle VM VirtualBox, you will know all this. But, just in case you haven't tried it yet, here's a few reasons you should download it: Free for personal use and open source. You can download it in minutes and start running multiple operating systems on your Windows PC, Mac, Oracle Solaris system, or Linux PC. It's fast and powerful, and easy to install and use. It has in-depth support for client technologies like USB, virtual CD/DVD, virtual display adapters with various flavors of 2D and 3D acceleration, and much more. If you've ever found yourself in a situation where you were concerned about installing a piece of software because it might be too buggy, or wanted to have a dedicated system to test things on, or wanted to run Windows on a Mac or Oracle Solaris on a PC (or hundreds of other combinations!), or didn't want to install your company's VPN software directly on your home system, then you should definitely give Oracle VM VirtualBox a try. Once you install it, you'll find a myriad of other uses, too. Thanks again to the readers of Linux Journal for selecting Oracle VM VirtualBox as the Best Virtualization Solution for 2012. If you'd like to read the whole article, you can purchase this month's issue over at the Linux Journal website. -Chris

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  • Add registry entries for all users

    - by George02
    I've installed a software on my windows 8 computer which writes entries in my registry. How can I modify this registry entries for all users ? For example what I need to modify is values from this key but this key only refers to a single user: [HKEY_USERS\S-1-5-21-543895283-3741240661-2983116896-500\Software\IvoSoft\ClassicStartMenu\Settings] But "S-1-5-21-543895283-3741240661-2983116896-500" is different depending on the user name. How can I change that key for all users ? I've tried to work with this key but is not possible. [HKEY_USERS\S-1-5-21-*\Software\IvoSoft\ClassicStartMenu\Settings]

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  • NetBeans at JavaOne Latin America 2012

    - by TinuA
    The place to be in early December is Sao Paolo, Brazil, for JavaOne 2012 Latin America (pt_ BR site)--and the NetBeans team will be making the trip!Drop-in on technical sessions and hands-labs that show the latest features of the NetBeans IDE in action. Watch demos of HTML5, CSS3 and JavaScript support in NetBeans IDE 7.3 (Release: Winter 2013) and find out how developers can easily and quickly create rich Web and mobile applications. Discover how the IDE provides the best and latest support for building JavaEE and JavaFX 2.0 applications, and join the conversation about what's up ahead for NetBeans development.With over 50 technical sessions, tons of demos and labs, JavaOne Latin America is the conference to attend to enhance your coding skills and mingle with experts and developers from the Oracle and Java communities. Mark your calendars and check out NetBeans IDE in the following sessions! Tuesday, December 4 12:15 - 13:15 Designing Java EE Applications in the Age of CDI Speakers: Michel Graciano, Consultant, Summa Technologies do Brasil; Michael Santos, TecSinapse Mezanino: Sala 14 Wednesday, December 5 10:00 - 11:00 Make Your Clients Richer: JavaFX and the NetBeans Platform Speakers: Gail Anderson, Director of Research; Paul Anderson, Director of Training, Anderson Software Group, Inc. Mezanino: Sala 12 Thursday, December 6 13:45 - 14:45 Unlocking the Java Platform with NetBeans Speaker: John Jullion-Ceccarelli, Software Development Director, Oracle Keynote Hall 15:00 - 16:00 Project EASEL: Developing and Managing HTML5 in a Java World Speaker: John Jullion-Ceccarelli, Software Development Director, Oracle Mezanino: Sala 14 See full conference schedule for detailed agenda. Get more JavaOne news.

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  • Corporate IM with video that actually works, suggestions?

    - by Erik P. Skaalerud
    Hi. Does anyone here have a suggestion for a cross-platform IM solution wich will work with voip/video on both Windows (XP and 7) and Mac OS X from 10.4 and upwards? Right now were in a kind of mixed enviroment, with some Mac users using iChat server since they need video support (conference across several offices over VPN), but it wont't work on windows clients. The rest of us are happily using Openfire+Spark, but there's no VoIP or video avaible from what i've found, unless you want to add in several 3rd party software (like red5 and asterisk). Requirements: As said before; must work on both Windows and Mac Internal server (no Skype etc) File transfer between platforms SSO (Single Sign-On) via Active Directory authentication Some sort of screen sharing would be a plus, like switching over to a screen capture (powerpoint, software training etc) We can afford to buy software if that's needed to get this working without any hiccups across platforms. Pre-thanks to anyone who gives suggestions.

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  • RAM caching causes severe performance drops

    - by B T
    I have read plenty of threads on memory caching and the standard response of "large cache is good, it shouldn't effect performance", "the kernel knows best". I have recently upgraded from 12.04 to 12.10 and changed from VirtualBox to VMware Workstation and the performance differences are severe (I suspect it is because of the latter). When I am running my virtual machine the system load monitor graph shows less than 50% memory usage generally. System load indicator is showing me that the rest of my RAM is used in the cache all the time. Plain and simple this is the comparison: BEFORE Cache was very sparingly used, pretty much none of my memory usage was the cache Swappiness was 0 (caused my memory to be used first, then swap only if needed) Performance was quite good and logical RAM was used fully first, caching was minimal. I could run enough software to utilize my full 4GB of RAM without any performance degradation whatsoever Swap space was then used as needed which was obviously slower (I am on a HDD) but was still usable when the current program was loaded into memory AFTER Cache is used to fill the full 4GB as soon as my virtual machine is run Swappiness is 0 (same behaviour as before but cache uses full memory straight away) Performance is terrible and unusable while running Ubuntu software Basic things like changing windows takes 2 minutes + Changing screens happens frame by frame over sometimes up to 5 minutes Cannot run an IDE and VM like I could with ease before So basically, any suggestions on how to take my performance back to how it was before while keeping my current setup? My suspicion is VMWare is the problem, but how do I see what is tied to the use of the cache? Surely there is a way to control this behaviour in software as polished as VMware? Thanks EDIT: Could also be important to note that the behaviour differs depending on whether VMware is open or closed. If VMware is open, then the ram will lock at like 50% and 50% cache and go into the complete lock up mentioned above. Contrastingly, if VMware is closed (after being open), then the RAM will continue to rise as it needs / cache will stay as the complete remaining memory and there is no noticeable performance degradation.

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  • What are the best ways to professionally increase your online presence?

    - by Rob S.
    I've been hunting around the job market for a little bit now and I've been shocked by some of the things I am seeing. Software developers who make themselves more "known" online are getting far more and far better positions than people competing against them who are not as well "known" online. After doing some reading on the subject I realized that I actually shouldn't be so shocked by this. We are living in the most fast paced era of mankind and employers want to be able to learn as much as they can about a potential employee before they hire them. The easier we as software developers make it for us to be found it seems the better are chances of landing that dream job become. In some cases, employers are even finding us instead of us applying to them. So what are some of the best ways for me as a software developer to increase my online presence? I already hang around stack exchange sites such as programmers and stack overflow increasing my rep whenever I can. I maintain many open source projects as both a committer and project owner on Google Code and Github. I have a Twitter account, a website, and a blog. What else can I do to give myself a bigger online presence? Additionally, are there any good do's and don'ts for handling your web presence? Bashing your employer is an obvious don't but I'm interested in everything from the most basic to most subtle suggestions to give yourself a more appealing online presence. Thank you very much in advance for your time.

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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