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• Cannot call struct properties from HAML file

  - by Lander

  I have the following code in my controller: @nav_items = ActiveSupport::OrderedHash.new @nav_items[:home] = Struct::NavItem.new("Home", nil, "/", "icon-home") @nav_items[:about] = Struct::NavItem.new("About", nil, "/about", "icon-heart") @nav_items[:contact] = Struct::NavItem.new("Contact", nil, "/contact", "icon-envelope") if (current_user != nil && current_user.admin?) @nav_items[:admin_divider] = Struct::NavItem.new(nil, "divider-vertical", nil, nil) @nav_items[:admin] = Struct::NavItem.new("Admin", nil, "/admin", "") end And the following in my view: - @nav_items.each do |nav_item| %li{ :class => nav_item[:class] } %a{ :href => nav_item[:link] }= nav_item[:text] And my struct definition: Struct.new("NavItem", :text, :class, :link, :icon_class) I'm relatively new to Ruby, Rails, and HAML, but in another project using ERB rendering, code like that worked fine. I've tried referencing properties by doing something like nav_item.link as well, but that still does not work. The error I get with my current code is: Symbol as array index By using code like nav_item.link: undefined method `link' for #< Array:0x126970ff0 As this is my first time using HAML, I'm not too sure what I'm doing wrong.

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• How do I do a has_many through association on a has_many through association in rails?

  - by Angela

  Warning: I may have the wrong 'problem statement' but here it goes: A Campaign has many Contacts. A Campaign has many Emails. Therefore, a Contact has many Emails through a Campaign. And an Email can have many Contacts through a Campaign. Each Contact-Email pair has its own unique Status (status1, status2, etc). Each Status (for a Contact-Email pair) will have its own User. I do not know how to model Status, or User. Currently the immediate challenge is Status. (see diagram below)

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• jQuery display problem?

  - by SLAPme

  How do I hide the #changes-saved code using jQuery? For example let's say the code is displayed when the user clicks the submit button and then leaves the current web page and then returns back to the web page and the #changes-saved is no longer displayed until the submit button is clicked again. Here is the jQuery code. $(function() { $('#changes-saved').hide(); $(".save-button").click(function() { $.post($("#contact-form").attr("action"), $("#contact-form").serialize(), function(html) { $("div.contact-info-form").html(html); $('#changes-saved').append('<li>Changes saved!</li>').show().pause(1000).hide(); }); return false; // Prevent normal submit. }); });

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• Optimal search queries

  - by Macros

  Following on from my last question http://stackoverflow.com/questions/2788082/sql-server-query-performance, and discovering that my method of allowing optional parameters in a search query is sub optimal, does anyone have guidelines on how to approach this? For example, say I have an application table, a customer table and a contact details table, and I want to create an SP which allows searching on some, none or all of surname, homephone, mobile and app ID, I may use something like the following: select * from application a inner join customer c on a.customerid = a.id left join contact hp on (c.id = hp.customerid and hp.contacttype = 'homephone') left join contact mob on (c.id = mob.customerid and mob.contacttype = 'mobile') where (a.ID = @ID or @ID is null) and (c.Surname = @Surname or @Surname is null) and (HP.phonenumber = @Homphone or @Homephone is null) and (MOB.phonenumber = @Mobile or @Mobile is null) The schema used above isn't real, and I wouldn't be using select * in a real world scenario, it is the construction of the where clause I am interested in. Is there a better approach, either dynamic sql or an alternative which can achieve the same result, without the need for many nested conditionals. Some SPs may have 10 - 15 criteria used in this way

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• Using Google Apps Standard - Emails being marked as spam

  - by Gublooo

  Hey Guys, I signed up with Google apps standard edition for one of my domain names say example.com. I setup the emails like [email protected] - and using the Google Email client and loggin as user contact - if I send emails to users - they arrive in their inbox. But when I send it through my php script running on my hosting account where I have registered the domain example.com - using the same email address [email protected] - it ends up in the Spam folder - I've noticed this in both yahoo and gmail accounts Any tips on how to prevent this from happening. Thanks

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• JQuery tab Selection problem?

  - by PeAk

  New to JQuery and I was wondering how do I keep any tabbed selected when a user reloads the web page? What part of my code do I need to change? Here is my JQuery code. $(document).ready(function() { //When page loads... $(".form-content").hide(); //Hide all content var firstMenu = $("#home-menu ul li:first"); firstMenu.show(); firstMenu.find("a").addClass("selected-link"); //Activate first tab $(".form-content:first").show(); //Show first tab content //On Click Event $("#home-menu ul li").click(function() { $("#home-menu ul li a").removeClass("selected-link"); //Remove any "selected-link" class $(this).find("a").addClass("selected-link"); //Add "selected-link" class to selected tab $(".form-content").hide(); //Hide all tab content var activeTab = $(this).find("a").attr("href"); //Find the href attribute value to identify the selected-link tab + content $(activeTab).fadeIn(); //Fade in the selected-link ID content return false; }); }); Here is the XHTML code. <div id="home-menu"> <ul> <li><a href="#personal-info-form" title="Personal Info Form Link">Personal Info</a></li> <li><a href="#contact-info-form" title="Contact Info Form Link">Contact Info</a></li> </ul> </div> <div> <div id="personal-info-form" class="form-content"> <h2>Personal Information</h2> <form method="post" action="index.php"> <fieldset> <ul> <li><label for="first_name">First Name: </label><input type="text" name="first_name" id="first_name" size="25" class="input-size" value="<?php if(!empty($first_name)){ echo $first_name; } ?>" /></li> <li><label for="middle_name">Middle Name: </label><input type="text" name="middle_name" id="middle_name" size="25" class="input-size" value="<?php if(!empty($middle_name)){ echo $middle_name; } ?>" /></li> <li><label for="last_name">Last Name: </label><input type="text" name="last_name" id="last_name" size="25" class="input-size" value="<?php if(!empty($last_name)){ echo $last_name; } ?>" /></li> <li><label for="password-1">Password: </label><input type="password" name="password1" id="password-1" size="25" class="input-size" /></li> <li><label for="password-2">Confirm Password: </label><input type="password" name="password2" id="password-2" size="25" class="input-size" /></li> <li><input type="submit" name="submit" value="Save Changes" class="save-button" /> <input type="submit" name="submit" value="Preview Changes" class="preview-changes-button" /></li> </ul> </fieldset> </form> </div> <div id="contact-info-form" class="form-content"> <h2>Contact Information</h2> <form method="post" action="index.php" id="contact-form"> <fieldset> <ul> <li><label for="address">Address 1: </label><input type="text" name="address" id="address" size="25" class="input-size" value="<?php if (isset($_POST['address'])) { echo $_POST['address']; } else if(!empty($address)) { echo $address; } ?>" /></li> <li><label for="address_two">Address 2: </label><input type="text" name="address_two" id="address_two" size="25" class="input-size" value="<?php if (isset($_POST['address_two'])) { echo $_POST['address_two']; } else if(!empty($address_two)) { echo $address_two; } ?>" /></li> <li><label for="city_town">City/Town: </label><input type="text" name="city_town" id="city_town" size="25" class="input-size" value="<?php if (isset($_POST['city_town'])) { echo $_POST['city_town']; } else if(!empty($city_town)) { echo $city_town; } ?>" /></li> <li><input type="submit" name="submit" value="Save Changes" class="save-button" /> <input type="hidden" name="contact_info_submitted" value="true" /> <input type="submit" name="submit" value="Preview Changes" class="preview-changes-button" /></li> </ul> </fieldset> </form> </div> </div>

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• JQuery if statements?

  - by SLAPme

  New to JQuery and was wondering how can I put the following JQuery code in an if statement so that it only runs when the submit button is clicked and does nothing when not clicked I know I'm using the $(".save-button").click(function() is there a way to put it in an if statement? JQuery code. $(function() { $(".save-button").click(function() { $.post($("#contact-form").attr("action"), $("#contact-form").serialize(), function(html) { $("div.contact-info-form").html(html); $('#changes-saved').append('<li>Changes saved!</li>').show().pause(1000).hide(); }); return false; // prevent normal submit }); });

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• JQuery code problem?

  - by SLAPme

  New to JQuery, I added the following JQuery code below and moved it around in my code and now it won't work I forgot what I did, can someone fix my code by placing the below code in its correct place thanks. $('a').click(function () { $('#changes-saved').remove(); }); return false; // prevent normal submit }); JQuery code. $(function() { $('#changes-saved').hide(); $('.save-button').click(function() { $.post($('#contact-form').attr('action'), $('#contact-form').serialize(), function(html) { $('div.contact-info-form').html(html); $('#changes-saved').append('Changes saved!').show().pause(1000).hide(); }); return false; // prevent normal submit }); $('a').click(function () { $('#changes-saved').remove(); }); return false; // prevent normal submit }); });

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• Partially fattening a list

  - by alj

  This is probably a really silly question but, given the example code at the bottom, how would I get a single list that retain the tuples? (I've looked at the itertools but it flattens everything) What I currently get is: ('id', 20, 'integer') ('companyname', 50, 'text') [('focus', 30, 'text'), ('fiesta', 30, 'text'), ('mondeo', 30, 'text'), ('puma', 30, 'text')] ('contact', 50, 'text') ('email', 50, 'text') what I would like is a single level list like: ('id', 20, 'integer') ('companyname', 50, 'text') ('focus', 30, 'text') ('fiesta', 30, 'text') ('mondeo', 30, 'text') ('puma', 30, 'text') ('contact', 50, 'text') ('email', 50, 'text') def getproducts(): temp_list=[] product_list=['focus','fiesta','mondeo','puma'] #usually this would come from a db for p in product_list: temp_list.append((p,30,'text')) return temp_list def createlist(): column_title_list = ( ("id",20,"integer"), ("companyname",50,"text"), getproducts(), ("contact",50,"text"), ("email",50,"text"), ) return column_title_list for item in createlist(): print item Thanks ALJ

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• iOS Display Different Image on Click

  - by user1506841

  Using XCode, I am trying to figure out how to display a different image when someone clicks or presses down on one of my buttons before being taken to a second screen. For example, I have a contact icon on my home screen. When a user clicks the icon, it should change to a darker version on tap before going to the contact screen. Any help is appreciated. -(IBAction) ButtonPressed :(id)sender { UIButton *tempButton = (UIButton *) sender; int tag = tempButton.tag; NSString *viewName; switch (tag) { case 1: [FlurryAnalytics logEvent:@"Contact-Screen"]; viewName = @"ContactScreen"; if( self.appDelegate.sound) [Click play]; [self.appDelegate moveToView:viewName]; break; } }

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• Should I set up standard email accounts? What are they?

  - by artlung

  A long time ago one used to be able to count on domains having addresses like [email protected], [email protected], or [email protected] ... is this convention dead? Note: I always try to make sure to make a contact available on the websites I put up, so people can contact us if necessary. But are there reasons to handle these or other "standard" email addresses I might not be thinking of? I set up less email addresses than I used to since spam got so awful, and a "predictable" email address just seems to be an invitation to the lousy spammers.

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• Artificial Intelligence Research within Microsoft

  - by Bigtrend

  I've got the contact with Eric Horvitz today, interview with him about Artificial Intelligence-related research within Microsoft you can see below: ...(read more)

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• Artificial Intelligence Research within Microsoft

  - by Bigtrend

  I've got the contact with Eric Horvitz today, interview with him about Artificial Intelligence-related research within Microsoft you can see below: ...(read more)

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• BPM best practice by David Read and Niall Commiskey

  - by JuergenKress

  At our SOA Community Workspace (SOA Community membership required) you can find best practice documents for BPM Implementations. Please make sure that your BPM experts and architects read this documents if you start or work on a BPM project. The material was created based on the experience with large BPM implementations: 11g-Runtime-Overview-v1.pptx Advanced-BPM-Session1-v2.pptx Error-Handling-v4.pptx BPM-MessageRecovery-Final.doc Also we can support you with your BPM project on-side. Please contact us if you need BPM support! SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: BPM,Niall Commiskey,David Read,BPM best practice,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• DNASTREAM’s RapidLaunch Oracle Accelerate solution for RightNow

  - by Richard Lefebvre

  The Oracle RightNow Accelerate solution from DNASTREAM allows each Customer to enjoy quicker deployment and earlier time to benefits from this SAAS Customer Experience solution. At the start of the project, a full suite of E-Learning simulations & materials is provided by DNASTREAM to match the customer’s processes. This RapidLaunch content library for RightNow can be leveraged by our customers early in their project implementations bringing significant cost efficiencies, time reduction and improved user adoption to their project roll outs. Solution Profile: This Oracle Accelerate solution is based on Oracle RightNow CX that includes Content management, Contact management, Incident management, Customer Portal, Closed incident Survey, Standard reports. As an additional option there is available the Oracle RightNow CX Chat implementation. For more information about RightNow and the DNASTREAM Accelerate solution, visit the Oracle Accelerate microsite or contact www.dnastream.com

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• What micro web-framework has the lowest overhead but includes templating

  - by Simon Martin

  I want to rewrite a simple small (10 page) website and besides a contact form it could be written in pure html. It is currently built with classic asp and Dreamweaver templates. The reason I'm not simply writing 10 html pages is that I want to keep the layout all in 1 place so would need either includes or a masterpage. I don't want to use Dreamweaver templates, or batch processing (like org-mode) because I want to be able to edit using notepad (or Visual Studio) because occasionally I might need to edit a file on the server (Go Daddy's IIS admin interface will let me edit text). I don't want to use ASP.NET MVC or WebForms (which I use in my day job) because I don't need all the overhead they bring with them when essentially I'm serving up 9 static files, 1 contact form and 1 list of clubs (that I aim to use jQuery to filter). The shared hosting package I have on Go Daddy seems to take a long time to spin up when serving aspx files. Currently the clubs page is driven from an MS SQL database that I try to keep up to date by manually checking the dojo locator on the main HQ pages and editing the entries myself, this is again way over the top. I aim to get a text file with the club details (probably in JSON or xml format) and use that as the source for the clubs page. There will need to be a bit of programming for this as the HQ site is unable to provide an extract / feed so something will have to scrape the site periodically to update my clubs persistence file. I'd like that to be automated - but I'm happy to have that triggered on a visit to the clubs page so I don't need to worry about scheduling a job. I would probably have a separate process that updates the persistence that has nothing to do with the rest of the site. Ideally I'd like to use Mercurial (or git) to publish, I know Bitbucket (and github) both serve static page sites so they wouldn't work in this scenario (dynamic pages and a contact form) but that's the model I'd like to use if there is such a thing. My requirements are: Simple templating system, 1 place to define header, footers, menu etc., that can be edited using just notepad. Very minimal / lightweight framework. I don't need a monster for 10 pages Must run either on IIS7 (shared Go Daddy Windows hosting) or other free host

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• A message to Denis Pitcher

  Denis Pitcher, You posted this comment on my blog and some other blogs: Devteach's promotion for a one year MSDN subscription was not honoured and attempts to contact them result in a "we sent attendee info to MS, it's not our problem" response while attempts to contact Microsoft result in the suggestion that any queries should be redirect to Devteach. Hopefully not all attendees we're cheated though if you're considering attending a future Devteach it is recommended that you don't...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Demantra 7.3.1 Upgrade Path (Doc ID 1286000.1)

  - by Jeff Goulette

  Applies to: Oracle Demantra Demand Management - Version: 6.2.6 to 7.3.1 - Release: 6 to 7.3.0Information in this document applies to any platform. What is being announced?Customers that are on v7.3.0 and v7.3.0.1 and go directly to 7.3.1 with no further steps.Customers on v7.1.0, v7.1.1 and v7.2 branch, you can upgrade to v7.3.1 but there is an issue with the workflow.   You will need to apply patch <11068174>.Customers on older versions like 6.2.6 and 7.0.2, should upgrade to v7.1.1 and then upgrade to v7.3.1.  You must apply patch <11068174> for this upgrade path. Who to contact for more information?Please contact [email protected] for additional information.

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• Register now! Exadata Partner Community Forum in Lisbon, Apr. 13-14

  - by javier.puerta(at)oracle.com

    Oracle PartnerNetwork | Account | Feedback INVITATION ORACLE EMEA EXADATA PARTNER COMMUNITY FORUM 13-14 APRIL 2011, SHERATON HOTEL, LISBON, PORTUGAL THE BEST PLACE TO BE IN 2011 FOR ORACLE EXADATA PARTNERS! Venue & Hotel Accomodation: Sheraton Lisboa Hotel & SpaAddress: Rua Latino Coelho, 1City: LisbonCountry: Portugal Dear Exadata partner, I am delighted to invite you to the first Exadata Partner Community Forum for EMEA partners which will take place in Lisbon, Portugal on 13-14 April, 2011. This event will provide you with the great opportunity to listen to our Oracle Executives, our specialist's keynotes on future sales & product strategy, and also to share sales and implementation experiences with other partners as a key part of the agenda. Do not miss this tremendous learning experience with a complete event starting from the initial phases of the sales cycle to the project implementation, including the following highlights: Update on Oracle's strategy and road map for Exadata Market drivers and business opportunities Selling Exadata: Discovery and qualification process. Accessing Oracle and partners' Proof-of-Concept infrastructure Case studies from partners who have successfully sold and implemented projects and developed a service business around Exadata Exadata OPN enablement and specialization And there's more... On the evening of April 13th you will be treated to a pleasant dinner at the Sheraton Hotel where you will also have another networking opportunity in a relaxing atmosphere, with a beautiful panoramic view of the city of Lisbon. Please view the agenda for more details. Registration: The EMEA Exadata Community Forum is not to be missed so to reserve your place please register here before March 1st. ** There is no registration fee for Oracle partners. Accommodation: The Sheraton Hotel has created a customized hotel registration portal for this event. Please click here for immediate hotel booking & rates. Details are also provided on Registration Event portal. Further information or assistance on venue logistics, please contact Angela Cadran. For other questions, please contact Javier Puerta. Javier Puerta, Core Technology Partner Programs, Oracle EMEA Copyright © 2011, Oracle and/or its affiliates.All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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• WebLogic 12c hands-on bootcamps for partners – free of charge

  - by JuergenKress

  For all WebLogic Partner Community members we offer our WebLogic 12c hands-on Bootcamps – free of charge! If you want to become an Application Grid Specialized: Register Here! Country Date Location Registration Germany 3-5 April 2012 Oracle Düsseldorf Click here France 24-26 April 2012 Oracle Colombes Click here Spain 08-10 May 2012 Oracle Madrid Click here Netherlands 22-24 May 2012 Oracle Amsterdam Click here United Kingdom 06-08 June 2012 Oracle Reading Click here Italy 19-21 June 2012 Oracle Cinisello Balsamo Click here Portugal 10-12 July 2012 Oracle Lisbon Click here Skill requirements Attendees need to have the following skills as this is required by the product-set and to make sure they get the most out of the training: Basic knowledge in Java and JavaEE Understanding the Application Server concept Basic knowledge in older releases of WebLogic Server would be beneficial Member of WebLogic Partner Community for registration please vist http://www.oracle.com/partners/goto/wls-emea Hardware requirements Every participant works on his own notebook. The minimal hardware requirements are: 4Gb physical RAM (we will boot the image with 2Gb RAM) dual core CPU 15 GB HD Software requirements Please install Oracle VM VirtualBox 4.1.8 Follow-up and certification With the workshop registration you agree to the following next steps Follow-up training attend and pass the Oracle Application Grid Certified Implementation Specialist Registration For details and registration please visit Register Here Free WebLogic Certification (Free assessment voucher to become certified) For all WebLogic experts, we offer free vouchers worth $195 for the Oracle Application Grid Certified Implementation Specialist assessment. To demonstrate your WebLogic knowledge you first have to pass the free online assessment Oracle Application Grid PreSales Specialist. For free vouchers, please send an e-mail with the screenshot of your Oracle Application Grid PreSales certirficate to [email protected] including your Name, Company, E-mail and Country. Note: This offer is limited to partners from Europe Middle East and Africa. Partners from other countries please contact your Oracle partner manager. WebLogic Specialization To become specialized in Application Grid, please make sure that you access the: Application Grid Specialization Guide Application Grid Specialization Checklist If you have any questions please contact the Oracle Partner Business Center. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic training,Java training,WebLogic 12c,WebLogic Community,OPN,WebLogic,Oracle,WebLogic Certification,Apps Grid Certification,Implementation Specialist,Apps Grid Specialist,Oracle education

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• Internal WordPress pages all 404 when using WAMP

  - by rlesko

  I have a problem when using WAMP while designing and coding my site. Well, I have a local version of Wordpress installed in WAMP and use it as a tool to see my changes when coding. I also have the same files uploaded to some free hosting. The problem is when I want to access for example http://localhost/contact. Browser gives me a 404 error. As I said, the same files (exact copy from my PC) are on the web here and when I go to http://thefalljourneyindia.iblogger.org/contact it opens the page fine (without the style of course because I haven't made one yet). Why is that and how do I get to see all of my pages locally like I can when the WP installation is online?

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• ADSI, SQL, Exchange Server 2010

  - by WernerCD

  Maybe I'm barking up the wrong tree... We have a Domain Controller "DC1". We have Exchange Server 2010 "Postman". Say I have an Address Book: And I add a few contacts to it: How then do I get the data from that contact via ADSI? Say I want the Job Title or CustomerID field that I filled out in the Contacts list? SELECT * FROM OPENQUERY(ADSI, 'SELECT EXTENSIONATTRIBUTE15 ,DISPLAYNAME ,GIVENNAME ,NAME ,SN ,SAMACCOUNTNAME FROM ''LDAP://DC=ATLANTICGENERAL,DC=ORG'' WHERE USERACCOUNTCONTROL=512 AND SAMACCOUNTTYPE=805306368 AND OBJECTCLASS=''PERSON'' AND OBJECTCLASS=''USER'' ORDER BY SAMACCOUNTTYPE ') How can I tie the Contact Card to an Active Directory User, so that I can edit either the AD account information OR the Exchange information and have them synced up?

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• What are the tradeoffs for using 'partial view models'?

  - by Kenny Evitt

  I've become aware of an itch due to some non-DRY code pertaining to view model classes in an (ASP.NET) MVC web application and I'm thinking of scratching my itch by organizing code in various 'partial view model' classes. By partial-view-model, I'm referring to a class like a view model class in an analogous way to how partial views are like views, i.e. a way to encapsulate common info and behavior. To strengthen the 'analogy', and to aid in visually organizing the code in my IDE, I was thinking of naming the partial-view-model classes with a _ prefix, e.g. _ParentItemViewModel. As a slightly more concrete example of why I'm thinking along these lines, imagine that I have a domain-model-entity class ParentItem and the user-friendly descriptive text that identifies these items to users is complex enough that I'd like to encapsulate that code in a method in a _ParentItemViewModel class, for which I can then include an object or a collection of objects of that class in all the view model classes for all the views that need to include a reference to a parent item, e.g. ChildItemViewModel can have a ParentItem property of the _ParentItemViewModel class type, so that in my ChildItemView view, I can use @Model.ParentItem.UserFriendlyDescription as desired, like breadcrumbs, links, etc. Edited 2014-02-06 09:56 -05 As a second example, imagine that I have entity classes SomeKindOfBatch, SomeKindOfBatchDetail, and SomeKindOfBatchDetailEvent, and a view model class and at least one view for each of those entities. Also, the example application covers a lot more than just some-kind-of-batches, so that it wouldn't really be useful or sensible to include info about a specific some-kind-of-batch in all of the project view model classes. But, like the above example, I have some code, say for generating a string for identifying a some-kind-of-batch in a user-friendly way, and I'd like to be able to use that in several views, say as breadcrumb text or text for a link. As a third example, I'll describe another pattern I'm currently using. I have a Contact entity class, but it's a fat class, with dozens of properties, and at least a dozen references to other fat classes. However, a lot of view model classes need properties for referencing a specific contact and most of those need other properties for collections of contacts, e.g. possible contacts to be referenced for some kind of relationship. Most of these view model classes only need a small fraction of all of the available contact info, basically just an ID and some kind of user-friendly description (i.e. a friendly name). It seems to be pretty useful to have a 'partial view model' class for contacts that all of these other view model classes can use. Maybe I'm just misunderstanding 'view model class' – I understand a view model class as always corresponding to a view. But maybe I'm assuming too much.

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• Should Site Title be Before or After Page Title?

  - by NickAldwin

  Possible Duplicate: Does the order of keywords matter in a page title? Apologies if this is a dupe. I tried searching, but didn't find anything specifically addressing this concern. When creating a large(ish) site, page titles usually reference both the site name and the current page name. However, it seems there are two main conventions: Bob's Awesome Site - Contact Page and Contact Page - Bob's Awesome Site I've looked around, and pages usually use one of the two variants above. Is there any reason to use one over the other? SEO/readability/usability/etc? I've thought about it, and have only come up with: Page first - Differentiates the tab when the browser is crowded with lots of tabs Site first - Immediately see the "parent" site, so to speak; more cohesive experience

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• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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