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• Are You Meeting Social Customer Service Expectations?

  - by Mike Stiles

  Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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• Acceleration Based Player Movement

  - by Mike Sawayda

  Ok, so I am making a first person shooter game and I am currently working on movement that looks and feels good. I want to incorporate acceleration based movement for the player so that he has to accelerate to max speed and decelerate to minimum speed. Acceleration will happen when you have the key pressed and deceleration will happen when you let go of that key. The problem is that there are some instances where you switch from moving forward to moving backward where no deceleration is needed because you could potentially be moving at double speed in the reverse if you did. Does anyone have a good implementation of how to accomplish acceleration based movement that works well?

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• Come up with a real-world problem in which only the best solution will do (a problem from Introduction to algorithms) [closed]

  - by Mike

  EDITED (I realized that the question certainly needs a context) The problem 1.1-5 in the book of Thomas Cormen et al Introduction to algorithms is: "Come up with a real-world problem in which only the best solution will do. Then come up with one in which a solution that is “approximately” the best is good enough." I'm interested in its first statement. And (from my understanding) it is asked to name a real-world problem where only the exact solution will work as opposed to a real-world problem where good-enough solution will be ok. So what is the difference between the exact and good enough solution. Consider some physics problem for example the simulation of the fulid flow in the permeable medium. To make this simulation happen some simplyfing assumptions have to be made when deriving a mathematical model. Otherwise the model becomes at least complex and unsolvable. Virtually any particle in the universe has its influence on the fluid flow. But not all particles are equal. Those that form the permeable medium are much more influental than the ones located light years away. Then when the mathematical model needs to be solved an exact solution can rarely be found unless the mathematical model is simple enough (wich probably means the model isn't close to reality). We take an approximate numerical method and after hours of coding and days of verification come up with the program or algorithm which is a solution. And if the model and an algorithm give results close to a real problem by some degree that is good enough soultion. Its worth noting the difference between exact solution algorithm and exact computation result. When considering real-world problems and real-world computation machines I believe all physical problems solutions where any calculations are taken can not be exact because universal physical constants are represented approximately in the computer. Any numbers are represented with the limited precision, at least limited by amount of memory available to computing machine. I can imagine plenty of problems where good-enough, good to some degree solution will work, like train scheduling, automated trading, satellite orbit calculation, health care expert systems. In that cases exact solutions can't be derived due to constraints on computation time, limitations in computer memory or due to the nature of problems. I googled this question and like what this guy suggests: there're kinds of mathematical problems that need exact solutions (little note here: because the question is taken from the book "Introduction to algorithms" the term "solution" means an algorithm or a program, which in this case gives exact answer on each input). But that's probably more of theoretical interest. So I would like to narrow down the question to: What are the real-world practical problems where only the best (exact) solution algorithm or program will do (but not the good-enough solution)? There are problems like breaking of cryptographic ciphers where only exact solution matters in practice and again in practice the process of deciphering without knowing a secret should take reasonable amount of time. Returning to the original question this is the problem where good-enough (fast-enough) solution will do there's no practical need in instant crack though it's desired. So the quality of "best" can be understood in any sense: exact, fastest, requiring least memory, having minimal possible network traffic etc. And still I want this question to be theoretical if possible. In a sense that there may be example of computer X that has limited resource R of amount Y where the best solution to problem P is the one that takes not more than available Y for inputs of size N*Y. But that's the problem of finding solution for P on computer X which is... well, good enough. My final thought that we live in a world where it is required from programming solutions to practical purposes to be good enough. In rare cases really very very good but still not the best ones. Isn't it? :) If it's not can you provide an example? Or can you name any such unsolved problem of practical interest?

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• Announcing Hackathon for Social Developers

  - by Mike Stiles

  Continuing our Social Developer theme, we're excited to announce a week long hackathon put on by the Oracle Social Developer Lab (OSDL). The event starts at JavaOne Oct 2nd and runs through Oct 9th. A winner will be announced and profiled in the following issue of Java Magazine. What's it about?The OSDL is on a mission to make social development easier for the Java community. You may have noticed the biggest social networks have created tools for Ruby, PHP, and other languages, but not as much for Java. We've decided to help fill the gap with a SocialLink social publishing library. You can learn more about it on Java.net. We're also interested in promoting other tools that facilitate social development such as DaliCore Framework.  For our hack, you've got one week to leverage our library and/or DailCore to create a social app. The only rules are it must be a new application, and it must leverage one or both of these tools.  How to submit Create a project that uses either the SocialLink library or the DaliCore Framework to read or publish social data. 1. Upload your hack to a new project on java.net 2. Submit the URL to your java.net project through the project submission form on the Oracle Social Developer Community Facebook page. Only projects that have been submitted to the Oracle Social Developer Community will be reviewed.  In addition to the review process, we'll be adding some projects to the SocialLink project as a "sibling" project. Should you participate?If you're a developer who aspires to integrate some social functionality into your Java application, then yes!  How else can I participate with OSDL?If you're not ready to participate in the hackathon but have ideas for how we can make social development easier for the Java community, come join our social developer community on Facebook. 

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• Incomplete Ubuntu 12.04 install dual-boot XP

  - by Mike

  This weekend has been the 1st time I've tried to install Ubuntu. On the initial install, (I am using a USB) the installation went all the way through and asked to restart when completed. I was not able to get grub to boot and kept going through Windows. After some research I found some articles on updating/reinstalling grub, so I followed those. I finally got grub to load after a day but there was no Windows option only the Ubuntu 12.04 which when I selected it only gave me a fatal error 17. I booted from the USB again and deleted the partitions and installed again. This time I got an error 15. I then booted through XP and downloaded the WUBI.exe and uninstalled Ubuntu and reinstalled again. The installation went to the very end and then gave an error message (which I don't remember exactly what it said) something along the lines of checking my logs on my C drive. I then uninstalled Ubuntu and removed the wubi.exe file and wiped my USB and did the download to the USB again. Booted through USB and ran the install process again. It again went through the install process but after creating username and password and hitting continue, the installation dialogue box disappears and the mouse spinning wheel is displayed, but I do not receive the prompt to restart. I can still access the side menu for Ubuntu but the wheel keeps spinning. How do I get Ubuntu to install properly?

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• Exalytics at Partners in EMEA

  - by Mike.Hallett(at)Oracle-BI&EPM

  Many partners have got Oracle Exalytics systems on their premises where they can help customers with proof-of-solution demonstrations to show how fast this engineered in-memory analytics solution can be, and how this translates into tangible business benefits.  Any customer with Oracle Analytics (OBIEE, Essbase, Hyperion Planning, Oracle BI-Applications) who is seeking to upgrade their hardware infrastructure, looking for a quick, low risk and cost effective implementation, should contact one of these to test what an Exalytics can do for them. Below is a list of some of our specialist Oracle Partners who have an Exalytics: http://www.arrowecs.fr/produits/index.php?id=82 France http://www.ise-informatik.de/ Germany http://www.hotitem.nl/ Netherlands http://bi.fors.ru/ Russia http://www.synchrotech-group.com/ Switzerland http://www.linkplus.com.tr/ Turkey http://www.rittmanmead.com/ UK

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• Advanced Exalytics, Endeca and OBI Training for Partners

  - by Mike.Hallett(at)Oracle-BI&EPM

  Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 In Sweden and in Saudi Arabia there will be the next set of hands-on advanced Exalytics, Endeca and OBI Training workshops for Partners: partners from any country may attend these. These are free of charge to OPN Specialised member partners, but are subject to availability (please do not attend unless you have received a confirmation from Oracle to do so). Check the workshop agendas and pre-requisites, and register from the links below: Exalytics and Business Intelligence Hands-on Workshop (3-days) August 24-26, 2013: Oracle Riyadh, Saudi Arabia September 3-5, 2013: Oracle Kista, Sweden Endeca Information Discovery Hands-on Workshop (3-days) October 22-24, 2013: Oracle Kista, Sweden Advanced Oracle Business Intelligence Hands-on Workshop (3-days) August 19-21, 2013: Oracle Riyadh, Saudi Arabia /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Where's Gangnam?

  - by Mike Dietrich

  When somebody did mention "PSY" during a dinner at OOW this year with customers and colleagues from Korea I was completely clueless. I even didn't understand correctly who or what "PSY" is. I did forget about that until last week as a German online magazine did report on over 500 mio youtube hits for "Gangnam Style". Well ... I didn't know that I've almost missed a global phenomenon. And now I've learned that the song is omnipresent in Korea (and not only here) - and Gangnam is a really nice (and expensive) quarter of Seoul not that far away from my hotel. And if you need some rest during your lunch break you may watch these youtube vids - but don't blame me if you don't get the song out of your head anymore ... Gangnam Style by PSY Eton Style - my personal favorite Jakarta Flash Mob - wow! And NO - that's not the type of music I'd usually listen to!!!

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• Startup value for Win7

  - by Mike

  Problem at a glance: For Win 7, Ubuntu One changes the startup value to enabled whenever I run it More Details: If I change the startup value in: Control Panel System and Security Administrative Tools System Configuration Startup to disabled for Ubuntu One (since I don't want it to start when I log on), it succesfully stops Ubuntu One from starting at logon However, if I start the Ubuntu One manually, it changes the above startup value to enabled. Is there a way to prevent Ubuntu One from changing its startup value? I want it to stay disabled. I haven't found anything relevant in Ubuntu One's settings dialog.

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• XNA 2D vehicle wall collisions

  - by mike

  I am attempting to implement collisions for my truck game, where the truck can drive around the world and hit walls surrounding the level and various randomly placed walls within the level. I am able to get direct collisions working correctly. However, it is getting very complicated and tricky very quickly. I am trying to accommodate various other collisions such as when a truck is against the wall then turns an adjacent direction or when they reverse into a wall. Both of these result in a slight collision as the image of the truck flips around to the direction the player wants to move. All of this has resulted in a whole lot of if statements to check how I should be fixing the collision. This in turn makes the player jump to random locations and "teleport" around corners, etc. The rest of my game is fine, I am not completely new to game development or C# for that matter. It's just the logic of collisions. Any ideas on how I can approach this? Image of the collisions I am trying to resolve: http://tinypic.com/r/2qtflvq/6

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• Too complex/too many objects?

  - by Mike Fairhurst

  I know that this will be a difficult question to answer without context, but hopefully there are at least some good guidelines to share on this. The questions are at the bottom if you want to skip the details. Most are about OOP in general. Begin context. I am a jr dev on a PHP application, and in general the devs I work with consider themselves to use many more OO concepts than most PHP devs. Still, in my research on clean code I have read about so many ways of using OO features to make code flexible, powerful, expressive, testable, etc. that is just plain not in use here. The current strongly OO API that I've proposed is being called too complex, even though it is trivial to implement. The problem I'm solving is that our permission checks are done via a message object (my API, they wanted to use arrays of constants) and the message object does not hold the validation object accountable for checking all provided data. Metaphorically, if your perm containing 'allowable' and 'rare but disallowed' is sent into a validator, the validator may not know to look for 'rare but disallowed', but approve 'allowable', which will actually approve the whole perm check. We have like 11 validators, too many to easily track at such minute detail. So I proposed an AtomicPermission class. To fix the previous example, the perm would instead contain two atomic permissions, one wrapping 'allowable' and the other wrapping 'rare but disallowed'. Where previously the validator would say 'the check is OK because it contains allowable,' now it would instead say '"allowable" is ok', at which point the check ends...and the check fails, because 'rare but disallowed' was not specifically okay-ed. The implementation is just 4 trivial objects, and rewriting a 10 line function into a 15 line function. abstract class PermissionAtom { public function allow(); // maybe deny() as well public function wasAllowed(); } class PermissionField extends PermissionAtom { public function getName(); public function getValue(); } class PermissionIdentifier extends PermissionAtom { public function getIdentifier(); } class PermissionAction extends PermissionAtom { public function getType(); } They say that this is 'not going to get us anything important' and it is 'too complex' and 'will be difficult for new developers to pick up.' I respectfully disagree, and there I end my context to begin the broader questions. So the question is about my OOP, are there any guidelines I should know: is this too complicated/too much OOP? Not that I expect to get more than 'it depends, I'd have to see if...' when is OO abstraction too much? when is OO abstraction too little? how can I determine when I am overthinking a problem vs fixing one? how can I determine when I am adding bad code to a bad project? how can I pitch these APIs? I feel the other devs would just rather say 'its too complicated' than ask 'can you explain it?' whenever I suggest a new class.

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• Unlock the Value of Big Data

  - by Mike.Hallett(at)Oracle-BI&EPM

  Partners should read this comprehensive new e-book to get advice from Oracle and industry leaders on how you can use big data to generate new business insights and make better decisions for your customers. “Big data represents an opportunity averaging 14% of current revenue.” —From the Oracle big data e-book, Meeting the Challenge of Big Data You’ll gain instant access to: Straightforward approaches for acquiring, organizing, and analyzing data Architectures and tools needed to integrate new data with your existing investments Survey data revealing how leading companies are using big data, so you can benchmark your progress Expert resources such as white papers, analyst videos, 3-D demos, and more If you want to be ready for the data deluge, Meeting the Challenge of Big Data is a must-read. Register today for the e-book and read it on your computer or Apple iPad.  

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• Using Minified Page Specific JS [migrated]

  - by Mike C

  I've been working on a rather large scale project which makes use of a number of different pages with some very specific Javascript for each of them. To lessen load times, I plan to minify it all in to one file before deploying. The problem is this: how should I avoid launching page specific JS on pages which don't require it? So far my best solution has been to wrap each page in some additional container <div id='some_page'> ...everything else... </div> and I extended jQuery so I can do something like this: // If this element exists when the DOM is ready, execute the function $('#some_page').ready(function() { ... }); Which, while kind of cool, just rubs me the wrong way.

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• Hyperion Training from Oracle University

  - by Mike.Hallett(at)Oracle-BI&EPM

  Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;} There is a great portfolio of the latest version of Hyperion Training from Oracle University, available at a discount for Oracle Partners, for example see these sets of courses: Disclosure Management Financial Close Management (2) Financial Data Quality Management (3) Hyperion Financial Management (14) Integrated Operational Planning Planning (13) Profitability Management (2) Public Sector Planning and Budgeting (3) Smart View (9) Strategic Finance Data Relationship Management (3) Crystal Ball (4)

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• YouTube SEO: Video Optimization

  - by Mike Stiles

  SEO optimization is still regarded as one of the primary tools in the digital marketing kit. However and wherever a potential customer is conducting a search, brands want their content to surface in the top results. Makes sense. But without a regular flow of good, relevant content, your SEO opportunities run shallow. We know from several studies video is one of the most engaging forms of content, so why not make sure that in addition to being cool, your videos are helping you win the SEO game? Keywords:-Decide what search phrases make the most sense for your video. Don’t dare use phrases that have nothing to do with the content. You’ll make people mad.-Research those keywords to see how competitive they are. Adjust them so there are still lots of people searching for it, but there are not as many links showing up for it.-Search your potential keywords and phrases to see what comes up. It’s amazing how many people forget to do that. Video Title: -Try to start and/or end with your keyword.-When you search on YouTube, visual action words tend to come up as suggested searches. So try to use action words. Video Description: -Lead with a link to your site (include http://). -Don’t stuff this with your keyword. It leads to bad writing and it won’t work anyway. This is where you convince people to watch, so write for humans. Use some showmanship. -At the end, do a call to action (subscribe, see the whole playlist, visit our social channels, etc.) Video Tags:-Don’t over-tag. 5-10 tags per video is plenty. -If you’re compelled to have more than 10, that means you should probably make more videos specifically targeting all those keywords. Find Linking Pals:-45% of videos are discovered on video sites. But 44% are found through links on blogs and sites.-Write a blog about your video’s content, then link to the video in it. -A good site for finding places to guest blog is myblogguest.com-Once you find good linking partners, they’ll link to your future videos (as long as they’re good and you’re returning the favor). Tap the Power of Similar Videos:-Use Video Reply to associate your video with other topic-related videos. That’s when you make a video responding to or referencing a video made by someone else. Content:-Again, build up a portfolio of videos, not just one that goes after 30 keywords.-Create shorter, sequential videos that pull them deeper into the content and closer to a desired final action.-Organize your video topics separately using Playlists. Playlists show up as a whole in search results like individual videos, so optimize playlists the same as you would for a video. Meta Data:-Too much importance is placed on it. It accounts for only 15% of search success.-YouTube reads Captions or Transcripts to determine what a video is about. If you’re not using them, you’re missing out.-You get the SEO benefit of captions and transcripts whether the viewers has them toggled on or not. Promotion:-This accounts for 25% of search success.-Promote the daylights out of your videos using your social channels and digital assets. Don’t assume it’s going to magically get discovered. -You can pay to promote your video. This could surface it on the YouTube home page, YouTube search results, YouTube related videos, and across the Google content network. Community:-Accounts for 10% of search success.-Make sure your YouTube home page is a fun place to spend time. Carefully pick your featured video, and make sure your Playlists are featured. -Participate in discussions so users will see you’re present. The volume of ratings/comments is as important as the number of views when it comes to where you surface on search. Video Sitemaps:-As with a web site, a video sitemap helps Google quickly index your video.-Google wants to know title, description, play page URL, the URL of the thumbnail image you want, and raw video file location.-Sitemaps are xml files you host or dynamically generate on your site. Once you’ve made your sitemap, sign in and submit it using Google webmaster tools. Just as with the broadcast and cable TV channels, putting a video out there is only step one. You also have to make sure everybody knows it’s there so the largest audience possible can see it. Here’s hoping you get great ratings. @mikestiles

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• Upgrade Slides for Copenhagen and Olso

  - by Mike Dietrich

  Thanks to all of you for attending at th eupgrade workshops in Copenhagen yesterday and Oslo today. I'd really enjoy it a lot!!! Please find the slides: http://apex.oracle.com/folien and use the Schluesselwort: upgrade112 Thanks again!!!

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• Help! Installer crashing

  - by Mike

  I had ubuntu 12.04 installed on a Satellite l635. I wanted to start over with a fresh install because I had experimented with a bunch of different things, and computer was getting glitchy and random freezes. I used the same iso I used for original install, and it keeps say the installer crashed with a erron5 input/output error. Tried an older iso for 11.10 I had used in the past with same issue... To see if it was disc or computer (not a great idea) I tried the 12.04 iso on another laptop. Now I have 2 laptops with no os. Both discs however live boot on both systems. PLEASE HELP! I've searched forums and can't find the same problem.

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• The 5 stages reviewing bad TSQL

  - by Mike Femenella

  I'm working with an app team that is light on TSQL expertise this week and couldn't help but draw a parallel to the 5 stages of grieving. Denial: There’s nothing wrong with the code SQL Server has a bug in it. There is a network problem. Anger: You’re doing what in your code?! Why on earth are you doing that? That’s crazy. Bargaining: Fine you can keep your cursor but let’s speed things up a bit. Depression: Ugh, this is so horrible I’m never going to be able to fix all of it. Acceptance: Ok, we’re screwed and we know we’re screwed. This is going to hurt…

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• I want to increase the size of my boot partition (Ubuntu 14.04 version) [duplicate]

  - by Mike

  This question already has an answer here: How do I free up more space in /boot? 11 answers How to resize partitions? 5 answers I read in another post that kernels are distributed as new releases rather than upgrades. I didn't know this when I was allocating space to my partitions during my initial install of Ubuntu. As a result I ran out of space on my boot partition. Can I increase the size of it using GParted and how do I do this without doing damage to my system? 1 1049kB 512MB 511MB fat32 boot 2 512MB 768MB 256MB ext2 3 768MB 1000GB 999GB lvm Model: Linux device-mapper (linear) (dm) Disk /dev/mapper/ubuntu--vg-swap_1: 3712MB Sector size (logical/physical): 512B/4096B Partition Table: loop Number Start End Size File system Flags 1 0.00B 3712MB 3712MB linux-swap(v1) Model: Linux device-mapper (linear) (dm) Disk /dev/mapper/ubuntu--vg-root: 996GB Sector size (logical/physical): 512B/4096B Partition Table: loop Number Start End Size File system Flags 1 0.00B 996GB 996GB ext4 Sorry, don't know how to capture and post the terminal output screen.

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• Amnesic Environment

  - by Mike Clark

  My team is looking for a technical term which may or may not exist. We are trying to describe an environment, such as a database, which has been built up over time with little or documentation about the change process that has gone into it. Generally these are legacy systems who's original developers have long since moved on and they are in such a tangled and unmanageable state that the only way to recreate the environment, say for testing purposes, is to copy it and do your best guess at re-configuring it for its new purpose. So far the best term we have come up with is Amnesic, such as "setting up the new test environment is going to be a challenge because it is an amnesic db." However, we are still not quite happy with the term and were wondering if a better and/or more accepted term for this situation exists.

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• Ubuntu 12.10 upgrade stopped halfway through

  - by Mike

  While upgrading from 12.04 to 12.10 the upgrade crashed while installing the upgrades. It stopped while "configuring python3-aptdaemon.gtk3widgets" and the terminal says flashplugin-installer: downloading then shows the url for the flash plugin that its downloading. I think it stopped working because my internet connection is a bit patchy, and it probably failed while downloading the installer, but what can I do to make it get going again?

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• Saving project (build) settings in Eclipse CDT [migrated]

  - by Mike Valeriano

  Is there an option somewhere in CDT (Juno) where I can set customized "Release" configurations for my projects? All I want to do for now is to be able to create a new C++ project and have by default the -std=c++11 and -std=gnu11options for the compilers and -s for the linker, and maybe a few other optimization flags. It's not a big hassle to do it every time for every new program, but I was just wondering, since I've been creating a lot of small programs to get to know C++ better.

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• Runnin Framework 4.0 with Powershell

  - by Mike Koerner

  I had problems running scripts with Framework 4.0 assemblies I created.  The error I was getting was  Add-Type : Could not load file or assembly 'file:///C:\myDLL.dll' or one of its dependencies. This assembly is built by a runtime newer than the currently loaded runtime and cannot be loaded. I had to add the supported framework to the powershell.exe.config file.<supportedRuntime version="v4.0.30319"/>I still had a problem running the assembly so I had to recompile and set "Generate serialization Assembly" to off.

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• Is there a pattern to restrict which classes can update another class?

  - by Mike

  Say I have a class ImportantInfo with a public writable property Data. Many classes will read this property but only a few will ever set it. Basically, if you want to update Data you should really know what you're doing. Is there a pattern I could use to make this explicit other than by documenting it? For example, some way to enforce that only classes that implement IUpdateImportantData can do it (this is just an example)? I'm not talking about security here, but more of a "hey, are you sure you want to do that?" kind of thing.

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• Cisco SR520w FE - WAN Port Stops Working

  - by Mike Hanley

  I have setup a Cisco SR520W and everything appears to be working. After about 1-2 days, it looks like the WAN port stops forwarding traffic to the Internet gateway IP of the device. If I unplug and then plug in the network cable connecting the WAN port of the SR520W to my Comcast Cable Modem, traffic startings flowing again. Also, if I restart the SR520W, the traffic will flow again. Any ideas? Here is the running config: Current configuration : 10559 bytes ! version 12.4 no service pad no service timestamps debug uptime service timestamps log datetime msec no service password-encryption ! hostname hostname.mydomain.com ! boot-start-marker boot-end-marker ! logging message-counter syslog no logging rate-limit enable secret 5 <removed> ! aaa new-model ! ! aaa authentication login default local aaa authorization exec default local ! ! aaa session-id common clock timezone PST -8 clock summer-time PDT recurring ! crypto pki trustpoint TP-self-signed-334750407 enrollment selfsigned subject-name cn=IOS-Self-Signed-Certificate-334750407 revocation-check none rsakeypair TP-self-signed-334750407 ! ! crypto pki certificate chain TP-self-signed-334750407 certificate self-signed 01 <removed> quit dot11 syslog ! dot11 ssid <removed> vlan 75 authentication open authentication key-management wpa guest-mode wpa-psk ascii 0 <removed> ! ip source-route ! ! ip dhcp excluded-address 172.16.0.1 172.16.0.10 ! ip dhcp pool inside import all network 172.16.0.0 255.240.0.0 default-router 172.16.0.1 dns-server 10.0.0.15 10.0.0.12 domain-name mydomain.com ! ! ip cef ip domain name mydomain.com ip name-server 68.87.76.178 ip name-server 66.240.48.9 ip port-map user-ezvpn-remote port udp 10000 ip ips notify SDEE ip ips name sdm_ips_rule ! ip ips signature-category category all retired true category ios_ips basic retired false ! ip inspect log drop-pkt no ipv6 cef ! multilink bundle-name authenticated parameter-map type inspect z1-z2-pmap audit-trail on password encryption aes ! ! username admin privilege 15 secret 5 <removed> ! crypto key pubkey-chain rsa named-key realm-cisco.pub key-string <removed> quit ! ! ! ! ! ! crypto ipsec client ezvpn EZVPN_REMOTE_CONNECTION_1 connect auto group EZVPN_GROUP_1 key <removed> mode client peer 64.1.208.90 virtual-interface 1 username admin password <removed> xauth userid mode local ! ! archive log config logging enable logging size 600 hidekeys ! ! ! class-map type inspect match-any SDM_AH match access-group name SDM_AH class-map type inspect match-any SDM-Voice-permit match protocol sip class-map type inspect match-any SDM_ESP match access-group name SDM_ESP class-map type inspect match-any SDM_EASY_VPN_REMOTE_TRAFFIC match protocol isakmp match protocol ipsec-msft match class-map SDM_AH match class-map SDM_ESP match protocol user-ezvpn-remote class-map type inspect match-all SDM_EASY_VPN_REMOTE_PT match class-map SDM_EASY_VPN_REMOTE_TRAFFIC match access-group 101 class-map type inspect match-any Easy_VPN_Remote_VT match access-group 102 class-map type inspect match-any sdm-cls-icmp-access match protocol icmp match protocol tcp match protocol udp class-map type inspect match-any sdm-cls-insp-traffic match protocol cuseeme match protocol dns match protocol ftp match protocol h323 match protocol https match protocol icmp match protocol imap match protocol pop3 match protocol netshow match protocol shell match protocol realmedia match protocol rtsp match protocol smtp extended match protocol sql-net match protocol streamworks match protocol tftp match protocol vdolive match protocol tcp match protocol udp class-map type inspect match-any L4-inspect-class match protocol icmp class-map type inspect match-all sdm-invalid-src match access-group 100 class-map type inspect match-all dhcp_out_self match access-group name dhcp-resp-permit class-map type inspect match-all dhcp_self_out match access-group name dhcp-req-permit class-map type inspect match-all sdm-protocol-http match protocol http ! ! policy-map type inspect sdm-permit-icmpreply class type inspect dhcp_self_out pass class type inspect sdm-cls-icmp-access inspect class class-default pass policy-map type inspect sdm-permit_VT class type inspect Easy_VPN_Remote_VT pass class class-default drop policy-map type inspect sdm-inspect class type inspect SDM-Voice-permit pass class type inspect sdm-cls-insp-traffic inspect class type inspect sdm-invalid-src drop log class type inspect sdm-protocol-http inspect z1-z2-pmap class class-default pass policy-map type inspect sdm-inspect-voip-in class type inspect SDM-Voice-permit pass class class-default drop policy-map type inspect sdm-permit class type inspect SDM_EASY_VPN_REMOTE_PT pass class type inspect dhcp_out_self pass class class-default drop ! zone security ezvpn-zone zone security out-zone zone security in-zone zone-pair security sdm-zp-in-ezvpn1 source in-zone destination ezvpn-zone service-policy type inspect sdm-permit_VT zone-pair security sdm-zp-out-ezpn1 source out-zone destination ezvpn-zone service-policy type inspect sdm-permit_VT zone-pair security sdm-zp-ezvpn-out1 source ezvpn-zone destination out-zone service-policy type inspect sdm-permit_VT zone-pair security sdm-zp-self-out source self destination out-zone service-policy type inspect sdm-permit-icmpreply zone-pair security sdm-zp-out-in source out-zone destination in-zone service-policy type inspect sdm-inspect-voip-in zone-pair security sdm-zp-ezvpn-in1 source ezvpn-zone destination in-zone service-policy type inspect sdm-permit_VT zone-pair security sdm-zp-out-self source out-zone destination self service-policy type inspect sdm-permit zone-pair security sdm-zp-in-out source in-zone destination out-zone service-policy type inspect sdm-inspect ! bridge irb ! ! interface FastEthernet0 switchport access vlan 75 ! interface FastEthernet1 switchport access vlan 75 ! interface FastEthernet2 switchport access vlan 75 ! interface FastEthernet3 switchport access vlan 75 ! interface FastEthernet4 description $FW_OUTSIDE$ ip address 75.149.48.76 255.255.255.240 ip nat outside ip ips sdm_ips_rule out ip virtual-reassembly zone-member security out-zone duplex auto speed auto crypto ipsec client ezvpn EZVPN_REMOTE_CONNECTION_1 ! interface Virtual-Template1 type tunnel no ip address ip virtual-reassembly zone-member security ezvpn-zone tunnel mode ipsec ipv4 ! interface Dot11Radio0 no ip address ! encryption vlan 75 mode ciphers aes-ccm ! ssid <removed> ! speed basic-1.0 basic-2.0 basic-5.5 6.0 9.0 basic-11.0 12.0 18.0 24.0 36.0 48.0 54.0 station-role root ! interface Dot11Radio0.75 encapsulation dot1Q 75 native ip virtual-reassembly bridge-group 75 bridge-group 75 subscriber-loop-control bridge-group 75 spanning-disabled bridge-group 75 block-unknown-source no bridge-group 75 source-learning no bridge-group 75 unicast-flooding ! interface Vlan1 no ip address ip virtual-reassembly bridge-group 1 ! interface Vlan75 no ip address ip virtual-reassembly bridge-group 75 bridge-group 75 spanning-disabled ! interface BVI1 no ip address ip nat inside ip virtual-reassembly ! interface BVI75 description $FW_INSIDE$ ip address 172.16.0.1 255.240.0.0 ip nat inside ip ips sdm_ips_rule in ip virtual-reassembly zone-member security in-zone crypto ipsec client ezvpn EZVPN_REMOTE_CONNECTION_1 inside ! ip forward-protocol nd ip route 0.0.0.0 0.0.0.0 75.149.48.78 2 ! ip http server ip http authentication local ip http secure-server ip http timeout-policy idle 60 life 86400 requests 10000 ip nat inside source list 1 interface FastEthernet4 overload ! ip access-list extended SDM_AH remark SDM_ACL Category=1 permit ahp any any ip access-list extended SDM_ESP remark SDM_ACL Category=1 permit esp any any ip access-list extended dhcp-req-permit remark SDM_ACL Category=1 permit udp any eq bootpc any eq bootps ip access-list extended dhcp-resp-permit remark SDM_ACL Category=1 permit udp any eq bootps any eq bootpc ! access-list 1 remark SDM_ACL Category=2 access-list 1 permit 172.16.0.0 0.15.255.255 access-list 100 remark SDM_ACL Category=128 access-list 100 permit ip host 255.255.255.255 any access-list 100 permit ip 127.0.0.0 0.255.255.255 any access-list 100 permit ip 75.149.48.64 0.0.0.15 any access-list 101 remark SDM_ACL Category=128 access-list 101 permit ip host 64.1.208.90 any access-list 102 remark SDM_ACL Category=1 access-list 102 permit ip any any ! ! ! ! snmp-server community <removed> RO ! control-plane ! bridge 1 protocol ieee bridge 1 route ip bridge 75 route ip banner login ^CSR520 Base Config - MFG 1.0 ^C ! line con 0 no modem enable line aux 0 line vty 0 4 transport input telnet ssh ! scheduler max-task-time 5000 end I also ran some diagnostics when the WAN port stopped working: 1. show interface fa4 FastEthernet4 is up, line protocol is up Hardware is PQUICC_FEC, address is 0026.99c5.b434 (bia 0026.99c5.b434) Description: $FW_OUTSIDE$ Internet address is 75.149.48.76/28 MTU 1500 bytes, BW 100000 Kbit/sec, DLY 100 usec, reliability 255/255, txload 1/255, rxload 1/255 Encapsulation ARPA, loopback not set Keepalive set (10 sec) Full-duplex, 100Mb/s, 100BaseTX/FX ARP type: ARPA, ARP Timeout 04:00:00 Last input 01:08:15, output 00:00:00, output hang never Last clearing of "show interface" counters never Input queue: 0/75/23/0 (size/max/drops/flushes); Total output drops: 0 Queueing strategy: fifo Output queue: 0/40 (size/max) 5 minute input rate 0 bits/sec, 0 packets/sec 5 minute output rate 1000 bits/sec, 0 packets/sec 336446 packets input, 455403158 bytes Received 23 broadcasts, 0 runts, 0 giants, 37 throttles 41 input errors, 0 CRC, 0 frame, 0 overrun, 41 ignored 0 watchdog 0 input packets with dribble condition detected 172529 packets output, 23580132 bytes, 0 underruns 0 output errors, 0 collisions, 2 interface resets 0 unknown protocol drops 0 babbles, 0 late collision, 0 deferred 0 lost carrier, 0 no carrier 0 output buffer failures, 0 output buffers swapped out 2. show ip route Gateway of last resort is 75.149.48.78 to network 0.0.0.0 C 192.168.75.0/24 is directly connected, BVI75 64.0.0.0/32 is subnetted, 1 subnets S 64.1.208.90 [1/0] via 75.149.48.78 S 192.168.10.0/24 is directly connected, BVI75 75.0.0.0/28 is subnetted, 1 subnets C 75.149.48.64 is directly connected, FastEthernet4 S* 0.0.0.0/0 [2/0] via 75.149.48.78 3. show ip arp Protocol Address Age (min) Hardware Addr Type Interface Internet 75.149.48.65 69 001e.2a39.7b08 ARPA FastEthernet4 Internet 75.149.48.76 - 0026.99c5.b434 ARPA FastEthernet4 Internet 75.149.48.78 93 0022.2d6c.ae36 ARPA FastEthernet4 Internet 192.168.75.1 - 0027.0d58.f5f0 ARPA BVI75 Internet 192.168.75.12 50 7c6d.62c7.8c0a ARPA BVI75 Internet 192.168.75.13 0 001b.6301.1227 ARPA BVI75 4. sh ip cef Prefix Next Hop Interface 0.0.0.0/0 75.149.48.78 FastEthernet4 0.0.0.0/8 drop 0.0.0.0/32 receive 64.1.208.90/32 75.149.48.78 FastEthernet4 75.149.48.64/28 attached FastEthernet4 75.149.48.64/32 receive FastEthernet4 75.149.48.65/32 attached FastEthernet4 75.149.48.76/32 receive FastEthernet4 75.149.48.78/32 attached FastEthernet4 75.149.48.79/32 receive FastEthernet4 127.0.0.0/8 drop 192.168.10.0/24 attached BVI75 192.168.75.0/24 attached BVI75 192.168.75.0/32 receive BVI75 192.168.75.1/32 receive BVI75 192.168.75.12/32 attached BVI75 192.168.75.13/32 attached BVI75 192.168.75.255/32 receive BVI75 224.0.0.0/4 drop 224.0.0.0/24 receive 240.0.0.0/4 drop 255.255.255.255/32 receive Thanks in advance, -Mike

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