oracle billing and revenue management - Page 27

Oracle Delivers Special Recognition for Specialized Partners

- by michaela.seika(at)oracle.com

Since announcing Oracle PartnerNetwork Specialized (OPN Specialized) in October 2009, Oracle has been focused on building a program that first enables solution providers to become highly skilled Oracle partners who deliver value to customers and that then recognizes and rewards their achievements in a meaningful way. Today the company unveiled new benefits reserved for partners who have achieved one or more of the over 50 specializations currently available. The benefits demonstrate Oracle's commitment to showcase these valued partners to three key audiences: customers, other partners, and Oracle employees.With today's launch of www.oracle.com/specialized Oracle has taken what IDC believes is a first of its kind approach to putting top partners front and center with customers and prospects. While most vendors offer a business partner finder tool on their website none has gone as far as Oracle with the creation of this new site dedicated to the promotion of Specialized Partners. The tag lines - "Recognized by Oracle, Preferred by Customers" and "Specialized. Recognized. Preferred." gets right to the point - these are the solution providers with which customers should choose to engage. The contents of the page offer multiple proof points to justify the marketing phrases.One of the benefits Oracle offers its Specialized Partners is video creation and placement. While Oracle works with partners to create informal or "guerilla" videos which often are placed on YouTube to generate awareness and buzz, the company also produces professional videos for its partners. The greatest value the partner receives from this benefit isn't the non-trivial production costs that Oracle covers but instead the prominent exposure Oracle gives the finished product. Partner videos are featured on www.oracle.com/specialized, used as part of monthly OPN Specialized Partners monthly webcasts, placed on a customer facing website, the Oracle Media Network, which includes several partner sites such as PartnerCast. A solution provider gains a great deal of credibility when they can send a prospect to an Oracle website where they are featured. Read the full article here.

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Oracle Delivers Special Recognition for Specialized Partners

- by michaela.seika(at)oracle.com

Since announcing Oracle PartnerNetwork Specialized (OPN Specialized) in October 2009, Oracle has been focused on building a program that first enables solution providers to become highly skilled Oracle partners who deliver value to customers and that then recognizes and rewards their achievements in a meaningful way. Today the company unveiled new benefits reserved for partners who have achieved one or more of the over 50 specializations currently available. The benefits demonstrate Oracle's commitment to showcase these valued partners to three key audiences: customers, other partners, and Oracle employees.With today's launch of www.oracle.com/specialized Oracle has taken what IDC believes is a first of its kind approach to putting top partners front and center with customers and prospects. While most vendors offer a business partner finder tool on their website none has gone as far as Oracle with the creation of this new site dedicated to the promotion of Specialized Partners. The tag lines - "Recognized by Oracle, Preferred by Customers" and "Specialized. Recognized. Preferred." gets right to the point - these are the solution providers with which customers should choose to engage. The contents of the page offer multiple proof points to justify the marketing phrases.One of the benefits Oracle offers its Specialized Partners is video creation and placement. While Oracle works with partners to create informal or "guerilla" videos which often are placed on YouTube to generate awareness and buzz, the company also produces professional videos for its partners. The greatest value the partner receives from this benefit isn't the non-trivial production costs that Oracle covers but instead the prominent exposure Oracle gives the finished product. Partner videos are featured on www.oracle.com/specialized, used as part of monthly OPN Specialized Partners monthly webcasts, placed on a customer facing website, the Oracle Media Network, which includes several partner sites such as PartnerCast. A solution provider gains a great deal of credibility when they can send a prospect to an Oracle website where they are featured. Read the full article here.

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How to Load Oracle Tables From Hadoop Tutorial (Part 5 - Leveraging Parallelism in OSCH)

- by Bob Hanckel

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Using OSCH: Beyond Hello World In the previous post we discussed a “Hello World” example for OSCH focusing on the mechanics of getting a toy end-to-end example working. In this post we are going to talk about how to make it work for big data loads. We will explain how to optimize an OSCH external table for load, paying particular attention to Oracle’s DOP (degree of parallelism), the number of external table location files we use, and the number of HDFS files that make up the payload. We will provide some rules that serve as best practices when using OSCH. The assumption is that you have read the previous post and have some end to end OSCH external tables working and now you want to ramp up the size of the loads. Using OSCH External Tables for Access and Loading OSCH external tables are no different from any other Oracle external tables. They can be used to access HDFS content using Oracle SQL: SELECT * FROM my_hdfs_external_table; or use the same SQL access to load a table in Oracle. INSERT INTO my_oracle_table SELECT * FROM my_hdfs_external_table; To speed up the load time, you will want to control the degree of parallelism (i.e. DOP) and add two SQL hints. ALTER SESSION FORCE PARALLEL DML PARALLEL 8; ALTER SESSION FORCE PARALLEL QUERY PARALLEL 8; INSERT /*+ append pq_distribute(my_oracle_table, none) */ INTO my_oracle_table SELECT * FROM my_hdfs_external_table; There are various ways of either hinting at what level of DOP you want to use. The ALTER SESSION statements above force the issue assuming you (the user of the session) are allowed to assert the DOP (more on that in the next section). Alternatively you could embed additional parallel hints directly into the INSERT and SELECT clause respectively. /*+ parallel(my_oracle_table,8) *//*+ parallel(my_hdfs_external_table,8) */ Note that the "append" hint lets you load a target table by reserving space above a given "high watermark" in storage and uses Direct Path load. In other doesn't try to fill blocks that are already allocated and partially filled. It uses unallocated blocks. It is an optimized way of loading a table without incurring the typical resource overhead associated with run-of-the-mill inserts. The "pq_distribute" hint in this context unifies the INSERT and SELECT operators to make data flow during a load more efficient. Finally your target Oracle table should be defined with "NOLOGGING" and "PARALLEL" attributes. The combination of the "NOLOGGING" and use of the "append" hint disables REDO logging, and its overhead. The "PARALLEL" clause tells Oracle to try to use parallel execution when operating on the target table. Determine Your DOP It might feel natural to build your datasets in Hadoop, then afterwards figure out how to tune the OSCH external table definition, but you should start backwards. You should focus on Oracle database, specifically the DOP you want to use when loading (or accessing) HDFS content using external tables. The DOP in Oracle controls how many PQ slaves are launched in parallel when executing an external table. Typically the DOP is something you want to Oracle to control transparently, but for loading content from Hadoop with OSCH, it's something that you will want to control. Oracle computes the maximum DOP that can be used by an Oracle user. The maximum value that can be assigned is an integer value typically equal to the number of CPUs on your Oracle instances, times the number of cores per CPU, times the number of Oracle instances. For example, suppose you have a RAC environment with 2 Oracle instances. And suppose that each system has 2 CPUs with 32 cores. The maximum DOP would be 128 (i.e. 2*2*32). In point of fact if you are running on a production system, the maximum DOP you are allowed to use will be restricted by the Oracle DBA. This is because using a system maximum DOP can subsume all system resources on Oracle and starve anything else that is executing. Obviously on a production system where resources need to be shared 24x7, this can’t be allowed to happen. The use cases for being able to run OSCH with a maximum DOP are when you have exclusive access to all the resources on an Oracle system. This can be in situations when your are first seeding tables in a new Oracle database, or there is a time where normal activity in the production database can be safely taken off-line for a few hours to free up resources for a big incremental load. Using OSCH on high end machines (specifically Oracle Exadata and Oracle BDA cabled with Infiniband), this mode of operation can load up to 15TB per hour. The bottom line is that you should first figure out what DOP you will be allowed to run with by talking to the DBAs who manage the production system. You then use that number to derive the number of location files, and (optionally) the number of HDFS data files that you want to generate, assuming that is flexible. Rule 1: Find out the maximum DOP you will be allowed to use with OSCH on the target Oracle system Determining the Number of Location Files Let’s assume that the DBA told you that your maximum DOP was 8. You want the number of location files in your external table to be big enough to utilize all 8 PQ slaves, and you want them to represent equally balanced workloads. Remember location files in OSCH are metadata lists of HDFS files and are created using OSCH’s External Table tool. They also represent the workload size given to an individual Oracle PQ slave (i.e. a PQ slave is given one location file to process at a time, and only it will process the contents of the location file.) Rule 2: The size of the workload of a single location file (and the PQ slave that processes it) is the sum of the content size of the HDFS files it lists For example, if a location file lists 5 HDFS files which are each 100GB in size, the workload size for that location file is 500GB. The number of location files that you generate is something you control by providing a number as input to OSCH’s External Table tool. Rule 3: The number of location files chosen should be a small multiple of the DOP Each location file represents one workload for one PQ slave. So the goal is to keep all slaves busy and try to give them equivalent workloads. Obviously if you run with a DOP of 8 but have 5 location files, only five PQ slaves will have something to do and the other three will have nothing to do and will quietly exit. If you run with 9 location files, then the PQ slaves will pick up the first 8 location files, and assuming they have equal work loads, will finish up about the same time. But the first PQ slave to finish its job will then be rescheduled to process the ninth location file, potentially doubling the end to end processing time. So for this DOP using 8, 16, or 32 location files would be a good idea. Determining the Number of HDFS Files Let’s start with the next rule and then explain it: Rule 4: The number of HDFS files should try to be a multiple of the number of location files and try to be relatively the same size In our running example, the DOP is 8. This means that the number of location files should be a small multiple of 8. Remember that each location file represents a list of unique HDFS files to load, and that the sum of the files listed in each location file is a workload for one Oracle PQ slave. The OSCH External Table tool will look in an HDFS directory for a set of HDFS files to load. It will generate N number of location files (where N is the value you gave to the tool). It will then try to divvy up the HDFS files and do its best to make sure the workload across location files is as balanced as possible. (The tool uses a greedy algorithm that grabs the biggest HDFS file and delegates it to a particular location file. It then looks for the next biggest file and puts in some other location file, and so on). The tools ability to balance is reduced if HDFS file sizes are grossly out of balance or are too few. For example suppose my DOP is 8 and the number of location files is 8. Suppose I have only 8 HDFS files, where one file is 900GB and the others are 100GB. When the tool tries to balance the load it will be forced to put the singleton 900GB into one location file, and put each of the 100GB files in the 7 remaining location files. The load balance skew is 9 to 1. One PQ slave will be working overtime, while the slacker PQ slaves are off enjoying happy hour. If however the total payload (1600 GB) were broken up into smaller HDFS files, the OSCH External Table tool would have an easier time generating a list where each workload for each location file is relatively the same. Applying Rule 4 above to our DOP of 8, we could divide the workload into160 files that were approximately 10 GB in size. For this scenario the OSCH External Table tool would populate each location file with 20 HDFS file references, and all location files would have similar workloads (approximately 200GB per location file.) As a rule, when the OSCH External Table tool has to deal with more and smaller files it will be able to create more balanced loads. How small should HDFS files get? Not so small that the HDFS open and close file overhead starts having a substantial impact. For our performance test system (Exadata/BDA with Infiniband), I compared three OSCH loads of 1 TiB. One load had 128 HDFS files living in 64 location files where each HDFS file was about 8GB. I then did the same load with 12800 files where each HDFS file was about 80MB size. The end to end load time was virtually the same. However when I got ridiculously small (i.e. 128000 files at about 8MB per file), it started to make an impact and slow down the load time. What happens if you break rules 3 or 4 above? Nothing draconian, everything will still function. You just won’t be taking full advantage of the generous DOP that was allocated to you by your friendly DBA. The key point of the rules articulated above is this: if you know that HDFS content is ultimately going to be loaded into Oracle using OSCH, it makes sense to chop them up into the right number of files roughly the same size, derived from the DOP that you expect to use for loading. Next Steps So far we have talked about OLH and OSCH as alternative models for loading. That’s not quite the whole story. They can be used together in a way that provides for more efficient OSCH loads and allows one to be more flexible about scheduling on a Hadoop cluster and an Oracle Database to perform load operations. The next lesson will talk about Oracle Data Pump files generated by OLH, and loaded using OSCH. It will also outline the pros and cons of using various load methods. This will be followed up with a final tutorial lesson focusing on how to optimize OLH and OSCH for use on Oracle's engineered systems: specifically Exadata and the BDA. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

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The Partner Perspective from Oracle OpenWorld 2012 - IDC’s Darren Bibby report

- by Richard Lefebvre

Below is IDC’s Darren Bibby report on ‘The Partner Perspective from Oracle OpenWorld 2012’. If you missed the 2012 edition, I trust this will give you the willingness to attend next year one! October 26, 2012 I attended my fourth Oracle OpenWorld earlier in October. I always go in with the lens of, "What's in it for partners this year?" Although it's primarily thought of as a customer event - and yes, the bulk of the almost 50,000 attendees are customers - this year's conference was clearly the largest and most important partner event Oracle has ever run. Oracle PartnerNetwork (OPN) Exchange There were more partner attendees than ever, with Oracle citing somewhere around 5000. But the format for partners this year was different. And it was better. Traditionally, Oracle hosts a one-day only Partner Forum on the Sunday before the customer-focused conference begins. This year, the partner content still began on the Sunday, but the worldwide alliances and channels group created an exclusive track throughout the week, just for partners. It featured content specifically targeted towards partners, and was anchored at a nearby hotel. This was a great move for Oracle. The Oracle PartnerNetwork (OPN) team has been in a tricky position for years in that they have enough partners that they need a landmark event in the year, but perhaps not enough to justify a separate, worldwide, large, partner-only event. Coinciding a four day event with Oracle OpenWorld, where anybody who's anybody in the Oracle world attends anyway, is a good solution. The channels leadership team can build from this success for an even better conference next year. It's expected that they will follow a similar strategy. Cloud Announcements for Partners As for the content, it was primarily about the Cloud. For customers, for VARs, for ISVs, for everyone. There were five key Cloud related announcements for partners at the event: Cloud Builder Specialization. This is one of the first broader Specializations that isn't focused on one unique product. It is a designation for partners that offer design and implementation services for private cloud solutions. As such, it will surely be something that nearly every partner will consider, and many will pursue. New Specializations for Cloud Services. Unlike the broad, almost "strategy-level" Specialization above, there are a group of new product-based "merit badges" for many of the new Cloud offerings. Think about a Specialization for the Cloud version of HCM, for instance. Each of these particular specializations will also have Rapid Start implementation methodologies that allow a partner to offer a fixed scope and fixed price bid to customers. Based on the learnings from Oracle Consulting, this means a partner might be able to deliver Cloud HCM in six weeks for a fixed price. In the end, this means more consistent experiences for Oracle customers. Cloud Resale Program. For those partners who achieve one of these Cloud Specializations, it will mean they can actually resell the subscription-based Cloud product. This is important because it has been somewhat of a rarity in the emerging Cloud channel for partners to be able to "take the paper", take the revenue, do the billing, be first line of support etc. This is an important step for Oracle and one the partners will be happy to see. Cloud Referral Program. For those partners who are not as engaged with these specific Cloud products that the Specializations revolve around, there is a new referral program that provides an incentive to recommend Oracle Cloud products. This one-two punch of referral and resale programs is similar in many ways to other vendors who allow more committed partners to resell, while more casual partners can collect fees. It's the model that seems to work. The key to allow a company to resell a subscription product - something that is inherently delivered directly between the vendor and customer - is trust. Achieving a specialization is a good bar to have to meet. Platform as a Service for ISVs. Leveraging some of the overall announcements made by CEO Larry Ellison around a cloud version of its famous database, Oracle also outlined a new ability for ISVs to build cloud services on its new PaaS offering. Details were less available for this announcement, though it's an expected and fitting play for ISVs comfortable with Oracle technology who can now more easily build out cloud applications. There wasn't much talk of an app store to go along with this, but surely it's in the works. Specializations And "The Gap" Coming back to Specializations, Oracle PartnerNetwork (OPN) has 4600 partners worldwide that hold 20,000 Specializations. These are impressive numbers just three years into the new OPN framework. The actual number of Specializations has also grown significantly, up to 111 today and soon around 125 or so with the new Cloud designations. Oracle may need to look at grouping some of these and creating higher level, broader designations that partners could achieve by earning several Specializations in that group. At 125 and growing, this is a lot. On the top of the pyramid, Hitachi Ltd. successfully became the eleventh partner to make it to the highly prestigious Diamond level. Partner programs partially exist in order to recognize capable partners. And it's more than abundantly clear that the Diamond level does this. But I think Oracle has a gap. Specializations show capability in a very specific product area, and all sizes of partners can achieve these. The next level at which to show a level of expertise is the Advanced Specialization. However, this is a massive step up from the regular Specialization. The advanced level requires 50 people to have certification in that particular product area. Most other industry programs have similar higher level statuses, but none are even close to that number. Whereas a customer who sees an Oracle partner with an advanced specialization can be very sure of capability, there is a gap in that there are hundreds or even thousands of 20-50 person solution providers who are top notch in their area of expertise. They will never get to Advanced due to numbers alone. These boutique partners don't really have a way of showing off their talents in the current program. Advanced may not need to be so high to really show that a company has deep expertise. Overall it was a very successful Oracle OpenWorld for Oracle partners of all sizes. There was progress made on making it a bigger and more relevant event. And also on catching up and maybe even leading in some cases with cloud opportunities for partners.

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September Independent Oracle User Group (IOUG) Regional Events:

- by Mandy Ho

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} September 5, 2012 – Denver, CO Oracle 11g Database Upgrade Seminar Join Roy Swonger, Senior Director of software development at Oracle to learn about upgrading to Oracle Database 11g. Topics include: All the required preparatory steps Database upgrade strategies Post-upgrade performance analysis Helpful tips and common pitfalls to watch out for http://www.oracle.com/webapps/events/ns/EventsDetail.jsp?p_eventId=152242&src=7598177&src=7598177&Act=4 September 6, 2012 – Salt Lake City, UT Fall Symposium 2012 Plan to join us for our annual fall event on Sept 6. They day will be filled with learning and networking with tracks focused on Applications, APEX, BI, Development and DBA Topics. This event is free for UTOUG members to attend, but please register. http://www.utoug.org/apex/f?p=972:2:6686308836668467::::P2_EVENT_ID:121 September 6, 2012 – Portland, OR Oracle’s Hands on Workshop Series focused on providing Defense-in-Depth Solutions to secure data at the source, reduce risk and simplify compliance The Oracle Database Security Workshop is a one-day hands-on session for IT Managers, IT Security Architects and Oracle DBAs who are looking for solutions to address their information protection, privacy, and accountability challenges within their Oracle database environment. Most security programs offered today fail toadequately address database security. Customers continue to be challenged tosecure information against loss and protect the integrity of sensitiveinformation like critical financial data, personally identifiable information(PII) and credit card data for PCI compliance. http://nwoug.org/content.aspx?page_id=87&club_id=165905&item_id=241082 September 11, 2012 – Montreal, QC APEXposed! For APEX aficionados – join ODTUG in Montreal, September 11-12 for APEXposed! Topics will include Dynamic Actions, Plug-ins, Tuning, and Building Mobile Apps. The cost is $399 US and early registration ends August 15th. For more information: http://www.odtugapextraining.com September 11, 2012 – Philadelphia, PA Big Data & What are we still doing wrong with Tom Kyte Tom Kyte is a Senior Technical Architect in Oracle's Server Technology Division. Tom is the Tom behind the AskTom column in Oracle Magazine and is also the author of Expert Oracle Database Architecture (Apress, 2005/2009) among other books Abstract: Big Data The term "big data" draws a lot of attention, but behind the hype there's a simple story. For decades, companies have been making business decisions based on transactional data stored in relational databases. However, beyond that critical data is a potential treasure trove of less structured data: weblogs, social media, email, sensors, and photographs that can be mined for useful information. This presentation will take a look at what Big Data is and means - and Oracle's strategy for handling it Abstract: What are we still doing wrong? I've given many best practices presentations in the last 10 years. I've given many worst practices presentations in the last 10 years. I've seen some things change over the last ten years and many other things stay exactly the same. In this talk - we'll be taking a look at the good and the bad - what we do right and what we continue to do wrong over and over again. We'll look at why "Why" is probably the right initial answer to most any question. We'll look at how we get to "Know what we Know", and why that can be both a help and a hindrance. We'll peek at "Best Practices" and tie them into what I term "Worst Practices". In short, a talk on the good and the bad. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} http://ioug.itconvergence.com/pls/apex/f?p=207:27:3669516430980563::NO September 12, 2012- New York, NY NYOUG Fall General Meeting “Trends in Database Administration and Why the Future of Database Administration is the Vdba” http://www.nyoug.org/upcoming_events.htm#General_Meeting1 September 21, 2012 – Cleveland, OH Oracle Database 11g for Developers: What You need to know or Oracle Database 11g New Features for Developers Attendees are introduced to the new and improved features of Oracle 11g (both Oracle 11g R1 and Oracle 11g R2) that directly impact application development. Special emphasis is placed on features that reduce development time, make development simpler, improve performance, or speed deployment. Specific topics include: New SQL functions, virtual columns, result caching, XML improvements, pivot statements, JDBC improvements, and PL/SQL enhancements such as compound triggers. http://www.neooug.org/ September 24, 2012 – Ottawa, ON Introduction to Oracle Spatial The free Oracle Locator functionality, and the Oracle Spatial option which dramatically extends Locator, are very useful, but poorly understood capabilities of the database. In the afternoon we will extend into additional areas selected from: storage and performance; answering business problems with spatial queries; using Oracle Maps in OBIEE; an overview and capabilities of Oracle Topology; under the covers with GeoCoding. 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April Oracle Database Events

- by Mandy Ho

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} April 17-18, 2012 – Moscow, Russia Oracle Develop Conference The Oracle database developer conference, Oracle Develop, will visit Moscow, Russia and Hyderabad, India this spring. Oracle Develop includes a database development track, which contains .NET sessions and hands-on lab led by an Oracle .NET product manager. Register today before the event fills up. http://www.oracle.com/javaone/ru-en/index.html Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} April 24, 26 – San Diego, CA & San Jose, CA ISC2 Leadership Regional Event Series Oracle at (ISC)2 Security Leadership Series: Herding Clouds -- Managing Cloud Security Concerns and Expectations Join us for his interactive day-long session where industry leaders, including Oracle solution experts, will talk about how to: dispel the top Cloud security myths minimize "rogue Cloud" implementations identify potential compliance pitfalls and how to avoid them develop contract language for your cloud providers manage users across your fractured datacenter leverage existing technologies to protect data as it moves from the enterprise to the cloud http://www.oracle.com/webapps/events/ns/EventsDetail.jsp?p_eventId=146972&src=7239493&src=7239493&Act=228 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} April 22-26, 2012 – Las Vegas, NV IOUG Collaborate 12 From April 22-26, 2012, Oracle takes Las Vegas. Thousands of Oracle professionals will descend upon the Mandalay Bay Convention Center for a weeks worth of education sessions, networking opportunities and more, at the only user-driven and user-run Oracle conference - COLLABORATE 12. Your COLLABORATE 12 - IOUG Forum registration comes complete with a bonus- a full day Deep Dive education program on Sunday! Choose from numerous hot topics, including Real World Performance, High Availability and more, presented by legendary and seasoned Oracle pros, including Tom Kyte and Craig Shallahamer. http://www.oracle.com/webapps/events/ns/EventsDetail.jsp?p_eventId=143637&src=7360364&src=7360364&Act=5 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Independent Oracle User Group (IOUG) Regional Events: April 16, 2012 – Columbus, Ohio Ohio Oracle Users Group Higher Performance PL/PQL and Oracle Database 11g PL/SQL New Features – Featuring Steven Feuerstein http://www.ooug.org/ Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} April 26, 2012- Irving, TX Dallas Oracle Users Group Oracle Database Forum: 5-7PM Oracle Corporation, 6031 Connection Drive Irving, TX http://memberservices.membee.com/538/irmevents.aspx?id=64 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Apr 30, 2012- Los Angeles, CA Real World Performance Tour A full day of real world database performance with: Tom Kyte, author of the ever popular AskTom Blog, Andrew Holdsworth, head of Oracle's Real World Performance Team, and Graham Wood, renowned Oracle Database performance architect. Through discussion, debate and demos, they’ll show you how to master performance engineering topics like: Best practices for designing hardware architectures and how to spot and fix bad design. How to develop applications that deliver the fastest possible performance without sacrificing accuracy. New for 2012! Updates on Enterprise Manager, Exadata, and what these technologies mean to your current systems. http://www.ioug.org/Events/ADayofRealWorldPerformance/tabid/194/Default.aspx

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Oracle Cloud Services Referral Program… Now Available!

- by Kristin Rose

The sky is falling, the sky is falling! Oh wait, it’s not the sky, it’s the Oracle Cloud Services Referral Program! This partner program was announced at Oracle OpenWorld 2012, and is now readily available to any Oracle PartnerNetwork member. In fact you can learn all about this program by simply visiting our Oracle Cloud Knowledge Zone. Just as a puffy cumulus should, Oracle Cloud Services are included in the Oracle Cloud Services Referral Partner program. Partners can start to capitalize on the growing demand for Cloud solutions with little investment through Oracle Cloud Services Referral Partner program, or choose to get Specialized. Have a look at all that is available below! Cloud Builder - a Specialization ideally suited for systems integrator and service providers creating private and hybrid cloud solutions with Oracle’s broad portfolio of cloud optimized hardware and software products. Learn more in this video of as part of a series of OPN PartnerCasts. Join the Cloud Builder KnowledgeZone to get started. Oracle Cloud Referral - for VARs or partners seeking to generate revenue with the Oracle Cloud. This program rewards partners referring Oracle Cloud opportunities to Oracle. Register your Oracle Cloud Referral. Oracle Cloud Specializations - provides partners with the expertise and skills to enable partner delivered RapidStart fixed-scope, consulting service packages for setup, configuration and deployment of Oracle Cloud software as a service. Cloud Resale - a resell program for partners to market, sell and deploy Oracle Cloud solutions. Available January 2013. And best of all, partners are already taking advantage of the referral opportunity for Oracle Cloud Services and are seeing tremendous success! Watch as Jeff Porter gives an overview of Oracle's Cloud Services, and be sure to check out the Cloud Computing Programs & Specializations FAQ’s for you, our partners! The Sky’s the Limit, The OPN Communications Team

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Notes on Oracle BPM PS6 Adaptive Case Management

- by gcolman

v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} I have recently been looking at the latest release of the BPM Case Management feature in the Oracle BPM PS6 release. I had put together some notes to help me gain a better understanding of the context of the PS6 BPM Case Management. Hopefully, this along with the other resources will enable you to gain a clear picture of the flexibility of this feature. Oracle BPM PS6 release includes Case Management capability. This initial release aims to provide: Case Management Framework Integration of Case Management with BPM & SOA suite It is best to regard the current PS6 case management feature as a case management framework. The framework provides the building blocks for creating a case management system that is fully integrated into Oracle BPM suite. As of the current PS6 release, no UI tooling exists to help manage cases or the case lifecycle. Mark Foster has written a good blog which outlines Case Management within PS6 in the following link. I wanted to provide more context on Case Management from my perspective in this blog. PS6 Case Management - High level View BPM PS6 includes “Case” as a first class component in a SOA Suite composite. The Case components (added to the SOA Composite) are created when a BPM process is assigned to a case in JDveloper. The SOA Case component is defined and configured within JDevloper, which allows us to specify the case data structures and metadata such as stakeholders, outcomes, milestones, document stores etc. "Activities" are associated with a case, and become available to be executed via the case apis. Activities are BPM processes, Human Activities or Java call outs. The PS6 release includes some additional database tables to store the case metadata and case instance data (data object, comments, etc…). These new tables are created within the SOA_INFRA schema and the documents associated with that case into a document repository that is configured with the case. One of the main features of Case Management is the control of the case logic through case events and case business rules. A PS6 Case has an associated business rule component, which can be configured to control the availability and execution of activities within the case. The business rules component is able to act upon events that the PS6 Case Management framework generates during the lifecycle of that case. Events are fired during the lifetime of the case (e.g. Case created, activity started, activity ended, note added, document uploaded.) Internal Case state The internal state of a case is represented by the diagram below. This shows the internal states and the transition paths for a Case from one state to the next Each transition in state will create an event that can be enacted upon via the Case rules engine. The internal case state lifecycle is defined as follows Defining a case A Case is created and defined as a component of a JDeveloper BPM project. When you create a Case as part of a BPM project, JDeveloper, creates the following components within the SCA composite: Case component Case component interfaces (WSDL etc) Case Rules component (Oracle Business Rules) Adds the Case Component and Case Rules Component to the BPM SOA composite Case Configuration The following section gives a high level overview of the items that can be configured for a BPM Case. Case Activities A Case is associated with a set of activities that are to be performed as part of that Case. Case activities can be: SOA Human Tasks BPM processes Custom Task (Java Class) Case activities are created from pre-existing BPM process or human tasks, which, once defined, can be configured additionally as Case activities in JDeveloper and made available within the lifecycle of a case. I've described the following configurable components of a case (very!) briefly as: Milestones Milestones are (optional) user defined logical milestones that can be achieved within a case. No activities are associates with a milestone, but milestone attainment can be programmatically set and events raised when milestones are reached Outcomes User defined status of a completed case. An event is fired when an outcome is attained. Case Data Defines the data that will be stored with a case XML schemas define the data that is stored with the case. Case Documents Defines the location of documents that are attached to a case (e.g. WebCenter Content) User Defined Events Optional user defined events that can be fired or captured to drive case processing rules Stakeholders Defines the actors who can participate in the case (roles, users, groups) Defines permissions for individual case permissions (read case, create document etc…) Business Rules Business rules are the main component controlling the flow of a Case Each case has an associated business ruleset Rules are fired on receiving Case events (or User defined events) Life cycle events Milestone events Activity events Data events Document events Comment events User event Managing the Case Managing the lifecycle of a case is achieved in two ways: Managing case logic with Business Rules Managing the case lifecycle via the Case APIs. A BPM Case can be viewed as a set of case data & documents along with the activities that can be performed within a case and also the case lifecycle state expressed as milestones and internal lifecycle state. The management of the case life is achieved though both the configuration of business rules and the “manual” interaction with a case instance through the Case APIs. Business Rules and Case Events A key component within the Case management framework is the event model. The BPM Case Management solution internally utilizes Oracle EDN (Event Delivery Network) to publish and subscribe to events generated by the Case framework. Events are generated by the Case framework on each of the processes and stages that a case instance will travel on its lifetime. The following case events are part of the BPM Case: Life cycle events Milestone events Activity events Data events Document events Comment events User event The Case business rules are configured to listen for these events, and business logic can be coded into the Case rules component to enact upon an event being received. Case API & Interaction Along with the business rules component, Cases can be managed via the Case API interfaces. These interfaces allow for the building of custom applications to integrate into case management framework. The API’s allow for updating case comments & documents, executing case activities, updating milestones etc. As there is no in built case management UI functions within the PS6 release, Cases need to be managed via a custom built UI, interacting with selected case instances, launching case activities, closing cases etc. (There is expected to be a UI component within subsequent releases) Logical Case Flow The diagram below is intended to depict a logical view of the case steps for a typical case. A UI or other service calls the Case interface to create a Case instance The case instance is created & database data inserted A lifecycle event is raised indicating a case activity (created) event The case business rules capture the event and decide on an action to take Additionally other parties can subscribe to Case events via EDN The business rules may handle the event, e.g. configured to execute a case activity on case creation event The BPM/Human Workflow/Custom activity is executed A case activity event is raised on the execute activity A case work UI or business service can inspect the case instance and call other actions to progress that case, such as: Execute activity Add Note Add document Add case data Update Milestone Raise user defined event Suspend case Resume case Close Case Summary Having had a little time to play around with the APIs and the case configuration, I really like the flexibility and power of combining Oracle Business Rules and the BPM Case Management event model. Creating something this flexible and powerful without BPM Case Management would take a lot of time and effort. This is hopefully going to save my customers a lot of time and effort! I may make amendments to this post as my understanding of Case Management increases! Take a look at the following links for official documentation etc. http://docs.oracle.com/cd/E28280_01/doc.1111/e15176/case_mgmt_bpmpd.htm https://blogs.oracle.com/bpm/entry/just_in_case Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";}

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Absence Management White Papers to Assist with your Implementations

- by Carolyn Cozart

Absence Management Setup – Additional Resources PeopleSoft is committed to helping our customers sharing our knowledge expertise in our applications. We have prepared a collection of documents (White Papers) containing examples, tips, and techniques to help you when making important decisions during your Absence Management implementation. These documents can all be found on My Oracle Support. Absence Management Entitlement and Take Setup This document (Document ID 1493866.1) provides an overview of how to set up the main components of Absence Management, such as Absence Entitlement and Take elements, as well as other supporting elements relevant to your Absence Management implementation. Absence Management System Elements This document (Document ID 1493879.1) provides an overview of the system elements related to Absence Management. System elements are building blocks used during the design and construction of your Absence Rules. Knowing how they work and when to use them should help you expedite the implementation of your Absence Policy rules in your company Absence Management Self Service Setup This document (Document ID 1493867.1) provides an overview and guidance on some of the important areas when setting up Absence Self Service. Throughout this document we are providing examples of different configurations supported in Self Service.

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Today @ OOW: Identity Management for the SoMoClo world

- by B Shashikumar

Today at OpenWord, we have a very interesting lineup of Identity Management sessions that discuss how to extend identity management securrley to cloud, mobile and social ecosystems. Here are 3 of the can’t miss identity management sessions today: Identity Management and the Cloud: Security is regularly identified as the #1 barrier to cloud service adoption. Oracle Identity Management is designed to help customers extend and connect core identity services to SaaS applications and systems. This session explores how organizations are using Oracle Identity Management with cloud services and how some customers are offering identity management as a cloud service. Real-time External Authorization for Applications, Middleware and Databases: Externalization of authorization is key to manageability and audit. This session covers enterprise wide authorization solution deployment best practices and real-world examples of using Oracle Entitlements Server—the one-stop standards-compliant authorization solution—for middleware, applications, and data. Delivering Secure WiFi on the Tube as an Olympics Legacy from London 2012: In this session, Virgin Media, the U.K.’s first combined provider of broadband, TV, mobile, and home phone services, shares how it is providing free secure Wi-Fi services to the London Underground, using Oracle Virtual Directory and Oracle Entitlements Server, leveraging back-end legacy systems that were never designed to be externalized. As an Olympics 2012 legacy, the Oracle architecture will form a platform to be consumed by other Virgin Media services such as video on demand. Here is the complete lineup of Identity Management sessions today at OOW.

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Oracle ties social, CRM, analytics products to customer experience

- by Richard Lefebvre

Oracle will embark on a new product strategy that centers on customer experience management, an approach driven by the company’s many recent acquisitions. The new approach, announced by the company Monday night, will be seen in an expansive suite that features familiar Oracle products -- such as its Fusion CRM platform -- and offerings the company recently gained through acquisitions, including FatWire, RightNow and Vitrue. Billed as Oracle Customer Experience (CX), the suite enables businesses to respond to a market centered on the customer experience, said Anthony Lye, the company’s senior vice president of CRM. Companies “are very aware their products are commoditizing,” Lye said in an interview last week, referring to how the Web and social media channels have empowered customers. Customer experiences start and mature outside of CRM, and applications today need to reflect that shift, Lye said. Businesses thus need to step away from a pure CRM model, he said. Oracle claims CX will improve customer experience management by connecting businesses with customers across Web sites and social channels. Companies can create a single, real-time view of the customer and use predictive analytics of interactions to strengthen the customer experience, Oracle said. “Companies have to connect with their customers wherever, whenever and however they want,” Lye said. “They have to know and understand their customer.” Lye promoted Oracle CX as a suite that will work across channels to complement the company’s applications. A new strategy has been “cooking” for years now, but the acquisitions Oracle has made over the past two years made the time right for a “unique collaboration,” Lye said. CX includes basic Oracle CRM solutions such as Siebel and the new Fusion Apps. It also includes the company’s MDM products, Enterprise Data Quality, Customer Hub and Product Hub. And the suite is rounded out by the services that Oracle recently bought, transactions that created or enhanced the company’s presence in social, marketing, e-commerce and customer service. For instance, FatWire provides tools for marketing. ATG focuses on e-commerce. And RightNow specializes in customer service. Two recent acquisitions -- Collective Intellect and Vitrue -- gave Oracle a seat at the social table. Collective Intellect is a social intelligence program, and Vitrue is a social marketing and engagement platform. Those acquisitions have yet to be finalized. Oracle hopes to eventually integrate the two social offerings, as well as most of the other services, into the CX suite. CX can integrate on Oracle’s standard middleware, and can give users a lower TCO by leveraging it as a single stack on premise or as a cloud solution. Lye deferred questions about the pricing of CX, and instead pitched Oracle’s ability to offer multiple customer experience solutions in one suite. Businesses have struggled with the complexity of infrastructure and modern services that communicate with customers, Lye said. “They’ve struggled to pull all these things together. We’ve done that,” he said. Stephen Powers, a research director at Forrester Research Inc. in Cambridge, Mass., said it’s not surprising for Oracle to offer the CX suite and a related customer experience strategy. “They’ve got CRM, ATG, FatWire. Clearly, it’s been the strategy for them,” he said. But the challenge for Oracle, and for any other vendor that has gone on an “acquisition spree,” is to connect its many products, Powers said. “The portfolio has to be more than the parts. They’ve got to realize the efficiencies and value of having these pieces to tie them together,” he said. “The proof is in the pudding. Adobe has done a nice job in its space with the products they’ve got. Now, Oracle has got to show it has something.” Albert McKeon (SearchCRM) Published: 25 Jun 2012 : http://searchcrm.techtarget.com/news/2240158644/Oracle-ties-social-CRM-analytics-products-to-customer-experience

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Oracle Cloud and Oracle Platinum Services Announcements

- by kellsey.ruppel

Live Webcast - Oracle Cloud and Oracle Platinum Services Announcements Wednesday, June 06, 2012 1:00 p.m. PT – 2:30 p.m. PT View your local time Live Webcast Register to watch at your desk! Don't have an Oracle account? Sign up now! Why do I need an account? Register Now! Please join Larry Ellison and Mark Hurd for important Oracle announcements. Be among the first to learn about new developments in Oracle’s cloud strategy and game-changing advances in Oracle Support. Register Now! Are you based in the San Francisco Bay Area? Register to attend the live event in Redwood Shores. Oracle values your privacy, and will treat the information we collect from you as a result of your registration and participation in this activity in accordance with the Oracle Privacy Policy. Event Details: Wednesday, June 06, 2012 1:00 p.m. PT – 2:30 p.m. PT Live Webcast Stay Connected: Join the conversation: #oraclecloud #oraclesupport

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What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

- by Tony Berk

There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! As I mentioned in my earlier post about some of the keynote sessions, Is There a Cloud Over OpenWorld?, I'm going try to highlight some key sessions to help you find the best sessions for you. Interested to find out where Oracle CRM products are headed, then find your "roadmap" session. Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. Which session are you most interested in? Make your suggestions! But no voting for Pearl Jam or Kings of Leon. Those are after hours!

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Oracle R Distribution 3.1.1 Released

- by Sherry LaMonica-Oracle

Oracle R Distribution version 3.1.1 has been released to Oracle's public yum today. R-3.1.1 (code name "Sock it to Me") is an update to R-3.1.0 that consists mainly of bug fixes. It also includes enhancements related to accessing package help files, improved accuracy when importing data with large integers, and better integration with RStudio graphics. The full list of new features and bug fixes is listed in the NEWS file.To install Oracle R Distribution using yum, follow the instructions in the Oracle R Enterprise Installation and Administration Guide.Installing using yum will resolve any operating system dependencies automatically. As such, we recommend using yum to install Oracle R Distribution. However, if yum is not available, you can install Oracle R Distribution RPMs directly using RPM commands.For Oracle Linux 5, the Oracle R Distribution RPMs are available in the Enterprise Linux Add-Ons repository: R-3.1.1-1.el5.x86_64.rpm R-core-3.1.1-1.el5.x86_64.rpm R-devel-3.1.1-1.el5.x86_64.rpm libRmath-3.1.1-1.el5.x86_64.rpm libRmath-devel-3.1.1-1.el5.x86_64.rpm libRmath-static-3.1.1-1.el5.x86_64.rpm For Oracle Linux 6, the Oracle R Distribution RPMs are available in the Oracle Linux Add-Ons repository: R-3.1.1-1.el6.x86_64.rpm R-core-3.1.1-1.el6.x86_64.rpm R-devel-3.1.1-1.el6.x86_64.rpm libRmath-3.1.1-1.el6.x86_64.rpm libRmath-devel-3.1.1-1.el6.x86_64.rpm libRmath-static-3.1.1-1.el6.x86_64.rpmFor example, this command installs the R 3.1.1 RPM on Oracle Linux x86-64 version 6: rpm -i R-3.1.1-1.el6.x86_64.rpm To complete the Oracle R Distribution 3.1.1 installation, repeat this command for each of the 6 RPMs, resolving dependencies as required. Oracle R Distribution 3.1.1 is not yet officially certified with Oracle R Enterprise. Refer to Table 1-2 in the Oracle R Enterprise Installation Guide for supported configurations of Oracle R Enterprise components, or check this blog for updates. The Oracle R Distribution 3.1.1 binaries for Windows, AIX, Solaris SPARC and Solaris x86 will be available on OSS, Oracle's Open Source Software portal, in the coming weeks.

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News from OpenWorld: Innovation Across Fusion Middleware Product Portfolio

- by Tanu Sood

Oracle today announced that it continues to drive innovation across its Oracle Fusion Middleware product suite and extend industry’s #1 business innovation platform for the enterprise and the cloud. Innovations across Oracle Fusion Middleware product portfolio help customers and partners to innovate, cut costs, and reduce complexity. Oracle Fusion Middleware components include Oracle SOA Suite, Oracle WebLogic Server, Oracle WebCenter, Oracle Business Intelligence, Oracle Identity Management and Oracle Data Integration. Additional Resources: Press Release: Oracle announces Identity Management 11g Release 2 Press Release: Oracle announces Oracle Identity Governance Suite Press Release: Oracle announces Oracle Privileged Account Manager Website: Oracle Identity Management On-Demand webcast: Identity Management 11gR2 Launch Oracle Magazine: Security on the Move

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Oracle Forms Migration to ADF - Webinar vom ORACLE Partner PITSS

- by Thomas Leopold

Tuesday, February 22, 2011 5:00 PM - 6:00 PM CET Free Webinar Re-Engineering Legacy Oracle Forms Migration from Forms to ADF - A Case Study Join Oracle's Grant Ronald and PITSS to see a software architecture comparison of Oracle Forms and ADF and a live step-by-step presentation on how to achieve a successful migration. Learn about various migration options, challenges and best practices to protect your current investment in Oracle Forms. PL/SQL is without match for what it does: manipulating data in the database. If you blindly migrate all your PL/SQL to Java you will, in all probability, end up with less maintainable and less efficient code. Instead you should consider which code it best left as PL/SQL..." Grant Ronald - "Migrating Oracle Forms to Fusion: Myth or Magic Bullet?" Re-Engineering existing business logic is mandatory for your legacy Forms application to take advantage of the new Software architectures like ADF. The PITSS.CON solution combines the deep understanding of Oracle Forms and Reports applications architecture with powerful re-engineering capabilities that allows the developer community to protect the investment in the existing Forms applications and to concentrate on fine-tuning and customization of the modernized functionality rather than manually recreating every module and business logic from bottom up. Registration: https://www2.gotomeeting.com/register/971702250 PITSS GmbHKönigsdorferstrasse 25D-82515 WolfratshausenDo not forget to check out these Free Webinars in March! Thursday, March 3, 2011 Upgrade and Modernize Your Application to Forms 11g Registration/Information Tuesday, March 15, 2011 Shaping the Future for your Oracle Forms Application:Forms 11g, ADF, APEX Registration/Information Tuesday, March 29, 2011 Oracle Forms Modernization to APEX Registration/Information Registration is limited, so sign up today!Presented By: Grant Ronald, Senior Group Product Manager,Oracle Magdalena Serban, Product Manager,PITSS Contact Us: PITSS in Americas +1 248.740.0935 [email protected] www.pitssamerica.com PITSS in Europe +49 (0) 717287 5200 [email protected] www.pitss.com White Paper: From Oracle Forms to Oracle ADF and JEE © Copyright 2010 PITSS GmbH, Wolfratshausen, Stuttgart, München; Managing Directors: Dipl.-Ing. Andreas Gaede, Michael Kilimann, Dipl.-Ing. Dirk Fleischmann Commercial Register: HRB 125471 at District Court Munich. All rights reserved. Any duplication or further treatment in any medium, in parts or as a whole, requires a written agreement. If you do not want to receive invitations for events, meetings and seminars from us, then please click here.

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Announcing Release of Oracle Solaris Cluster 4.1!

- by user9159196

Oct 26, 2012We are very happy to announce the release of Oracle Solaris Cluster 4.1, providing High Availability (HA) and Disaster Recovery (DR) capabilities for Oracle Solaris 11.1. This is yet another proof of Oracle's continued investment in Oracle Solaris technologies such as Oracle Solaris Cluster. For this new release we have improved the Solaris Cluster integration within the Oracle environment. For example we've created new agents such as PeopleSoft JobScheduler or added the support of the Oracle ZFS Storage Appliance replication in the Geo Edition module (to facilitate disaster recovery in multi-site configuration equipped with those types of storage.) We have also extended the Oracle Solaris Zone Cluster feature with support of Oracle Solaris 10 zone clusters and exclusive-IP to facilitate deployment of virtualized or cloud architecture.And there are many more new features to discover in this release. Stay tuned for more specific articles. In the mean time check out the What's new document or even better, download the latest version from here.Also, join the Oracle Solaris 11 Online Event on November 7 where an entire session will be devoted to discussing Oracle Solaris Cluster 4.1. Our Oracle Solaris Cluster engineers will be on hand to respond to your questions. We look forward to your feedback and inputs! -Nancy Chow and Eve Kleinknecht

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Oracle Enterprise Data Quality Adds Global Address Verification Capabilities for Greater Accuracy and Broader Location Coverage

- by Mala Narasimharajan

Data quality – has many flavors to it. Product, Customer – you name the data domain and there’s data quality associated with it. Address verification and data quality are a little different. in that there is a tremendous amount of variation as well as nuance attached to it. Specifically, what makes address verification challenging is that more often than not, addresses are incomplete, riddled with misspellings, incorrect postal codes are assigned to locations or non-address items are present. Almost all data has locations, and accurate locations power a wealth of business processes: Customer Relationship Management, data quality, delivery of materials, goods or services, fraud detection, insurance risk assessment, data analytics, store and territory planning, and much more. Oracle Address Verification Server provides location-based services as well as deeper parsing and analysis capabilities for Oracle Enterprise Data Quality. Specifically, Pre-integrated with the EDQ platform, Oracle Address Verification Server provides robust parsing, validation, as well as specialized location information for over 240 countries – all populated countries on Earth. Oracle Enterprise Data Quality (EDQ) is a data quality platform, dedicated to address the distinct challenges of customer and product data quality, and performs advanced data profiling to identify and measure poor quality data and identify rule requirements, as well as semantic and pattern-based recognition to accurately parse and standardize data that is poorly structured. EDQ is integrated with Oracle Master Data Management, including Oracle Customer Hub and Oracle Product Hub, as well as Oracle Data Integrator Enterprise Edition and Oracle CRM. Address Verification Server provides key address verification services for Oracle CRM and Oracle Customer Hub. In addition, Address Verification Server provides greater accuracy when handling address data due to its expanded sources and extensible knowledge repository, solid parsing across locales and countries as well as adept handling of extraneous data in address fields. For more information on Oracle Address Verification Server visit: http://bit.ly/GMUE4H and http://bit.ly/GWf7U6

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Oracle OpenWorld Kicks Off Today Delivering A Full Week of Insight, Education, and Unique Experiences

- by Jeri Kelley

San Francisco has been transformed into a sea of red and more than 50,000 attendees from 140 countries will converge in the Bay Area for a week of education and insight into Oracle's strategy and roadmap on today’s leading technology initiatives, including engineered systems, cloud computing, business analytics and big data, and customer experience. Tonight kicked off with Oracle CEO Larry Ellison discussing how Oracle is taking a fundamentally different approach to delivering technology that is engineered to work together to give customers extreme performance, simplicity, and cost savings. The jam-packed week continues with: More than 2,500 educational sessions Nearly 3,500 customer and partner speakers from marquee brands sharing how they are using Oracle technology to power their businesses Over 400 Oracle product demonstrations in the DEMOgrounds – make sure to stop by to see the latest demonstrations for our Customer Experience solutions including Oracle Commerce, Oracle RightNow, Oracle WebCenter, Oracle Fusion CRM, Oracle Social Relationship Management, and more. With more educational content than ever before, OpenWorld also expands to include six sub-conferences within the main OpenWorld umbrella including the Customer Experience Summit @ OpenWorld which runs October 3rd-5th. All of this education and insight comes with some fun as well. OpenWorld has become an exciting destination with new experiences unveiled each year including the debut of the first annual Oracle OpenWorld Music Festival, featuring some of today’s hottest acts, emerging bands and DJs over five nights playing at locations throughout San Francisco. Our Customer Experience team will be blogging and tweeting all week to keep you up-to-date so be sure to subscribe to our Customer Experience blog and follow us on Twitter and Facebook: @OracleCX @OracleCommerce @OracleCRM Facebook.com/OracleCustomerExperience If you are at OpenWorld, we hope you have a great week and get the knowledge you need to take your Oracle applications to the next level. And, if you were not able to make it this year, be sure to tune into the sessions that are broadcast live online.

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Oracle Business Intelligence Applications 10g Bootcamp

- by mseika

Oracle Business Intelligence Applications 10g Bootcamp 12th - 15th February 2012, Reading (UK) The Oracle Business Intelligence Applications offer out-of-the-box integration with Siebel CRM and Oracle eBusiness Suite and provide pre-built Operational BI solutions for eBusiness Suite, Peoplesoft, Siebel, and SAP. This training will provide attendees with an in-depth working understanding of the architecture, the technical and the functional content of the Oracle Business Intelligence Applications, whilst also providing an understanding of their installation, configuration and extension. The course will cover the following topics:• Overview of Oracle Business Intelligence Applications• Oracle BI Applications Fundamentals and Features• Configuring BI Applications for Oracle E-Business Suite• Understanding BI Applications Architecture• Fundamentals of BI Applications Security REGISTER NOW Partner Registration Guide Price: FREE Cookham RoomOracle Corporation UK LtdOracle ParkwayThames Valley ParkReading, Berkshire RG6 1RA12th - 15th February 20129:30 am – 5:00 pm BST AudienceThe seminar is aimed at BI Consultants and Implementation Consultants within Oracle's Gold and Platinum Partners. Prerequisites• Good understanding of basic data warehousing concepts• Hands on experience in Oracle Business Intelligence Enterprise Edition• Hands on experience in Informatica• Some understanding of Oracle BI Applications is required (See Sales & Technical Tutorials for OBI, BI-Apps and Hyperion EPM) • Good understanding of any of the following Oracle EBS modules: General Ledger, Accounts Receivables, Accounts Payables System Requirements Please note that attendees are required to have a laptop. Laptop• 4GB RAM-Recognized by Windows 64 bits• 80GB free space in Hard drive or External Device• CPU Core 2 Duo or HigherOperating System Requirements• Windows 7, Windows XP, Windows 2003• NOT ALLOWED with Windows Vista• An Administrator User For more information please contact [email protected].

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Accenture Foundation Platform for Oracle (AFPO)

- by Lionel Dubreuil

The Accenture Foundation Platform for Oracle (AFPO) is a pre-built, tested reference application, common services framework and development accelerator for Oracle’s Fusion Middleware 11g product suite that can help to reduce development time and cost by up to 30 percent. AFPO is a unique accelerator that includes documentation, day one deliverables and quick start virtual machine images, along with access to a skilled team of resources, to reduce risk and cost while improving project quality. It can be delivered all at once or in stages, on-site, hosted, or as a cloud solution. Accenture recently released AFPO v5 for use with their clients. Accenture added significant updates in v5 including Day 1 images & documentation for Webcenter & ADF Mobile that are integrated with 30 other Oracle Middleware products that signifigantly reduced the services aspect to standing these products up. AFPO v5 also features rapid configuration and implementation capabilities for SOA/BPM integrated with Oracle WebCenter Portal, Oracle WebCenter Content, Oracle Business Intelligence, Oracle Identity Management and Oracle ADF Mobile. AFPO v5 also delivers a starter kit for Oracle SOA Suite which builds upon the integration methodology, leading practices and extended tooling contained within the Oracle Foundation Pack. The combination of the AFPO starter kit and Foundation Pack jump-start and streamline Oracle SOA Suite implementation initiatives, helping to reduce the risk of deploying new technologies and making architectural decisions, so clients can ultimately reduce cost, risk and the time needed for an implementation. You'll find more information at: Accenture's website: www.accenture.com/afpo YouTube AFPO Telestration: http://www.youtube.com/watch?v=_x429DcHEJs Press Release Brochure Contacts: [email protected] Patrick J Sullivan (Accenture – Global Oracle Technology Lead), [email protected]

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Oracle E-Business Suite is Helping to Save Lives at the National Marrow Donor Program

- by Di Seghposs

To improve the management of its life-saving operations, the National Marrow Donor Program recently modernized its financial and procurement operations by upgrading to Oracle E-Business Suite 12.1. As the global leader in bone marrow and umbilical cord blood transplants, the NMDP manages a complex ecosystem of donor, patient, hospital, and biological data. “Maintaining accurate data and having an efficient matching process is essential, particularly as our global database of bone marrow patients grows and donor lists expand,” says Bruce Schmaltz, director of finance/controller. “We rely on the Oracle E-Business Suite to ensure our procurement and financial management processes meet the highest standards, enabling our growing non-profit to work swiftly and efficiently to help improve and save lives.” As the non-profit organization and its registry grew larger, NMDP needed a modern platform to store and integrate its financial information and complicated procurement process. It selected Oracle E-Business Suite for its ability to fit seamlessly into NMDP’s enterprise architecture. NMDP initially implemented Oracle E-Business Suite release 12 by leveraging Oracle Business Accelerators, which are rapid implementation tools and templates that help reduce implementation time and costs. With Oracle Financial Management and Oracle Procurement, NMDP has streamlined back-office processes and integrated its procure-to-pay business processes by leveraging industry leading accounts payable, accounts receivable, and general ledger modules. NMDP is currently rolling out Oracle Hyperion Performance Management applications and plans to implement Oracle Order Management and Oracle Advanced Pricing by the end of 2012. Read more details about NMDP’s modernization efforts. For more updates on Oracle Financial Management Solutions, view our November 2012 Oracle Information InDepth Financial Management newsletter. Subscribe Now.

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The Oracle Retail Week Awards - in review

- by user801960

The Oracle Retail Week Awards 2012 were another great success, building on the legacy of previous award ceremonies. Over 1,600 of the UK's top retailers gathered at the Grosvenor House Hotel and many of Europe's top retail leaders attended the prestigious Oracle Retail VIP Reception in the Grosvenor House Hotel's Red Bar. Over the years the Oracle Retail Week Awards have become a rallying point for the morale of the retail industry, and each nominated retailer served as a demonstration that the industry is fighting fit. It was an honour to speak to so many figureheads of UK - and global - retail. All of us at Oracle Retail would like to congratulate both the winners and the nominees for the awards. Retail is a cornerstone of the economy and it was inspiring to see so many outstanding demonstrations of innovation and dedication in the entries. Winners 2012 The Market Force Customer Service Initiative of the Year Winner: Dixons Retail: Knowhow Highly Commended: Hughes Electrical: Digital Switchover The Deloitte Employer of the Year Winner: Morrisons Growing Retailer of the Year Winner: Hallett Retail - The Concessions People Highly Commended: Blue Inc The TCC Marketing/Advertising Campaign of the Year Winner: Sainsbury's: Feed your Family for £50 The Brandbank Multichannel Retailer of the Year Winner: Debenhams Highly Commended: Halfords The Ashton Partnership Product Innovation of the Year Winner: Argos: Chad Valley Highly Commended: Halfords: Private label bikes The RR Donnelley Pure-play Online Retailer of the Year Winner: Wiggle The Hitachi Consulting Responsible Retailer of the Year Winner: B&Q: One Planet Home The CA Technologies Retail Technology Initiative of the Year Winner: Oasis: Argyll Street flagship launch with iPad PoS The Premier Tax Free Speciality Retailer of the Year Winner: Holland & Barrett Store Design of the Year Winner: Next Home and Garden, Shoreham, Sussex Highly Commended: Dixons Retail, Black concept store, Birmingham Bullring Store Manager of the Year Winner: Ian Allcock, Homebase, Aylesford Highly Commended: Darren Parfitt, Boots UK, Melton Mowbray Health Centre The Wates Retail Destination of the Year Winner: Westfield, Stratford The AlixPartners Emerging Retail Leader of the Year Winner: Catriona Marshall, HobbyCraft, Chief Executive The Wipro Retail International Retailer of the Year Winner: Apple The Clarity Search Retail Leader of the Year Winner: Ian Cheshire, Chief Executive, Kingfisher The Oracle Retailer of the Year Winner: Burberry Outstanding Contribution to Retail Winner: Lord Harris of Peckham Oracle Retail and "Your Experience Platform" Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes. This business systems architecture simultaneously: Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations. Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc; Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities. Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.

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ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

- by Andreea Vaduva

Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful. Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience. Useful resources: Review the Best Practice Guide Review the tune-up guide About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management. She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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Easing the Journey to the Private Cloud with Oracle Consulting

- by MichaelM-Oracle

By Sanjai Marimadaiah, Senior Director, Strategy & Business Development – Cloud Solutions, Oracle Consulting Services Business leaders are now leading the charge on how their firms can profit from cloud solutions. Agility and innovation are becoming the primary drivers of the business case for the cloud, even more than the anticipated cost savings. Leaders need to find the right strategy and optimize the use of cloud-based applications across their enterprise-computing infrastructure. The Problem – Current State With prevalent IT practices, many organizations find that they run multiple IT solutions serving similar business needs. This has led to the proliferation of technology stacks, for example: Oracle 10g on Sun T4 running Solaris 9; Oracle 11g on Exadata running Linux; or Oracle 12c on commodity x86 servers. This variance has a huge impact on an organization’s agility and expenses, and requires IT professionals with varied skills as well as on-going training for different systems and tools. Fortunately there is a practical business strategy to overcome this unneeded redundancy. Thus begins a journey to the right cloud computing solution. The Solution – Cloud Services from Oracle Consulting Services (OCS) Oracle Consulting Services (OCS ) works closely with our clients as trusted advisors to proactively respond to business needs and IT concerns. OCS understands that making the transition to cloud solutions begins with a strategic conversation, based on its deep expertise for successfully completing private cloud service engagements with several companies. For a journey to the cloud, Oracle Consulting Services leads the client through four phases– standardization, consolidation, service delivery, and enterprise cloud – to achieve optimal returns. Phase 1 - Standardization Oracle Consulting Services (OCS) works with clients to evaluate their business requirements and propose a set of standard solutions stacks for various IT solutions. This is an opportune time to evaluate cloud ready solutions, such as Oracle 12c, Oracle Exadata, and the Oracle Database Appliance (ODA). The OCS consultants, together with the delivery team, then turn to upgrading and migrating existing solution stacks to standardized offerings. OCS has the expertise and tools to complete this stage in a fraction of the time required by other IT services companies. Clients quickly realize cost savings in tools, processes, and type/number of resources required. This standardization also improves agility of the IT organizations and their abilities to respond to the needs of various business units. Phase 2 - Consolidation During the consolidation phase, OCS consultants programmatically consolidate hundreds of databases into a smaller number of servers to improve utilization, reduce floor space, and optimize maintenance costs. Consolidation helps clients realize huge savings in CapEx investments and shrink OpEx costs. The use of engineered systems, such as Oracle Exadata, greatly reduces the client’s risk of moving to a new solution stack. OCS recommends clients to pursue Phase 1 (Standardization) and Phase 2 (Consolidation) simultaneously to reduce the overall time, effort, and expense of the cloud journey. Phase 3 - Service Delivery Once a client is on a path of standardization and consolidation, OCS consultants create Service Catalogues based on the SLAs requirements and the criticality of the solutions. The number and types of Service Catalogues (Platinum, Gold, Silver, Bronze, etc.) vary from client to client. OCS consultants also implement a variety of value-added cloud solutions, including monitoring, metering, and charge-back solutions. At this stage, clients are able to achieve a high level of understanding in their cloud journey. Their IT organizations are operating efficiently and are more agile in responding to the needs of business units. Phase 4 - Enterprise Cloud In the final phase of the cloud journey, the economics of the IT organizations change. Business units can request services on-demand; applications can be deployed and consumed on a pay-as-you-go model. OCS has the expertise and capabilities to establish processes, programs, and solutions required for IT organizations to transform how they interact with business units. The Promise of Cloud Solutions Depending the size and complexity of their business model, some clients are able to abbreviate some phases of their cloud journey. Cloud solutions are still evolving and there is rapid pace of innovation to transform how IT organizations operate. The lesson is clear. Cloud solutions hold a lot of promise for business agility. Business leaders can now leverage an additional set of capabilities and services. They can ramp up their pace of innovation. With cloud maturity, they can compete more effectively in their respective markets. But there are certainly challenges ahead. A skilled consulting services partner can play a pivotal role as a trusted advisor in the successful adoption of cloud solutions. Oracle Consulting Services has expertise and a portfolio of services to help clients succeed on their journey to the cloud.

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