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  • How TiVo is messing up customer support.

    - by James Fleming
    Ok,  So I've gotten a TiVo and overall, I'm happy, but there have been issues and I suspect I've a defective unit. - Now the nice folks after many service calls were happy to swap it out, and to ensure continuity of service, they sent me a new unit (after a $109 deposit).  That was yesterday. Today, when we go to watch a little TV, and wait for our replacement unit to arrive we find our TiVo service has been suspended. WTF? They have an exchange program, but your unit your waiting to exchange is as dead as a doornail until the replacement arrives. How hard is it to keep the old unit active for an extra week? Here is the exchange w/Tivo below... You are currently number 1 in the queue. We apologize for the delay. We will assign you to an agent as soon as one is available.The average amount of time a customer has to wait is 00:13.  Kaylene (Listening)  Kaylene: Thank you for contacting TiVo! My name is Kaylene. So that I may better assist you, are you an existing customer?  james Fleming: yes I am, but I'm now having second thoughts about being one    Kaylene: Thank you for verifying your information. How may I assist you today James?  james Fleming: I've been having issues w/a tivo box & I'm getting a replacement sent out to me (after paying an additional deposit) and now my current unit is no longer activated  Kaylene: I can help you today!  Kaylene: When we process an exchange we do transfer over the service to the replacement box so it is active and ready to go when you receive it.  james Fleming: which is to say you also make my current box worthless until such time I receive a new box?!?!?  Kaylene: I apologize that your original box was deactivated so we could activate your replacement box.  james Fleming: Why on Earth would I bother to pay in advance for a new box if you were going to kill my existing box.  Kaylene: What features are you needing to use on your current box?  james Fleming: I need to be able to access my netflix subscription (if I'm lucky enough to have it work without rebooting)  Kaylene: Can I have you verify the TiVo Service Number of your TiVo box please?  james Fleming: 7460011906979b4  Kaylene: We have your current box temporary service but not all features are available with temporary service as it is not paid for service.  Kaylene: If you like I can transfer your service back to your current box for now. Then once you receive the new box you will have to call in and have the service transferred back to the new box.  james Fleming: Not paid for? Let's see> one tivo box + 3 year service plan + monthly service + $109 deposit on a second box = what?  Kaylene: Would you like me to transfer your service back to your current box?  james Fleming: Yes - that would be helpful  Kaylene: All you will need to do is contact us again once you receive the new box so we can transfer it back.  Kaylene: I have put your service back on TiVo box 7460011906979b4.  james Fleming: What would also be helpful is your firm informing me to how you'd be cutting service in the interim.  james Fleming: Again - I opted to pay to have a second box delivered BEFORE returning the box I have - thus trying to have a continuity of service..  Kaylene: This is not something we normally do so it is important when you contact us to transfer the service back to the new box when you receive it that you reference this case number: 110622-006089.  Kaylene: I apologize about the inconvenience. You may need  force a few connections for the box to recognize the service again.  james Fleming: If it's not something you normally do than WHY would you have a $109 fee and a term for the service.  james Fleming: I am not mad at you, but your company is not impressing me and I'm blogging about this experience  Kaylene: Again I apologize about the inconvenience but you should be good to go now. Is there anything else I can help you with today?  james Fleming: so I need to go through the re-actviate process or is that somethign you do  Kaylene: When you receive the new TiVo box you need to contact us so we can transfer the service to the new box for you.  james Fleming: sure  Kaylene: Is there anything else I can help you with today James?  james Fleming: Nope - please email this transcript to me  Kaylene: I apologize but we do not have the ability to e-mail you a copy of this transcript. You can view it online at  http://www.tivo.com when you sign into your account or you can copy and paste it now to save it.  Kaylene: Thank you for contacting TiVo today. Your reference number for our conversation is 110622-006089. You can save this for your records, and if necessary, provide this to a later agent to pull up what we discussed. There will be a brief satisfaction survey emailed to you. We would appreciate any feedback on your TiVo Chat Support experience today.  Kaylene: Thank you for using TiVo Chat and have a great day James! Good-bye.  Kaylene has disconnected.

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  • Grandfather’s Tales – Why You Always Plug Directly into the Modem [Humorous Comic]

    - by Asian Angel
    Note: Comic contains some language that may be considered inappropriate. The tale of the troll router, or, how I learned to love plugging directly into the modem [via Reddit] How to Own Your Own Website (Even If You Can’t Build One) Pt 1 What’s the Difference Between Sleep and Hibernate in Windows? Screenshot Tour: XBMC 11 Eden Rocks Improved iOS Support, AirPlay, and Even a Custom XBMC OS

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  • Adatlap az Exadata, Database Machine supporthoz

    - by Fekete Zoltán
    Letöltheto és megtekintheto, sot elolvasható :) a COMPLETE SUPPORT SERVICES FOR ORACLE EXADATA dokumentum, amely részletesen leírja, milyen trméktámogatási lehetoségeket lehet igénybe venni egy Database Machine megoldáshoz. Az Exadata termékcsalád elemei mind tranzakciós rendszerek mind adattárházak adatbázisának futtatásához és adatbázisok egy közös szerveren muködtetéséhez nyújtanak optimális, nagy teljesítményu platformot.

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  • How can I get a complete list of non-standard repositories in use?

    - by MagicFab
    While doing some support audits I'd like to know what would be the most efficient/compact way to get a list of all extra reporitories being used on a given Ubuntu workstation using command line (not via the GUI tools). So far I am using: diff'ing a standard sources.list file against the workstation's examining files under cat /etc/apt/sources.list.d Any other ideas on how to best go about this ?

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  • Enhanced REST Support in Oracle Service Bus 11gR1

    - by jeff.x.davies
    In a previous entry on REST and Oracle Service Bus (see http://blogs.oracle.com/jeffdavies/2009/06/restful_services_with_oracle_s_1.html) I encoded the REST query string really as part of the relative URL. For example, consider the following URI: http://localhost:7001/SimpleREST/Products/id=1234 Now, technically there is nothing wrong with this approach. However, it is generally more common to encode the search parameters into the query string. Take a look at the following URI that shows this principle http://localhost:7001/SimpleREST/Products?id=1234 At first blush this appears to be a trivial change. However, this approach is more intuitive, especially if you are passing in multiple parameters. For example: http://localhost:7001/SimpleREST/Products?cat=electronics&subcat=television&mfg=sony The above URI is obviously used to retrieve a list of televisions made by Sony. In prior versions of OSB (before 11gR1PS3), parsing the query string of a URI was more difficult than in the current release. In 11gR1PS3 it is now much easier to parse the query strings, which in turn makes developing REST services in OSB even easier. In this blog entry, we will re-implement the REST-ful Products services using query strings for passing parameter information. Lets begin with the implementation of the Products REST service. This service is implemented in the Products.proxy file of the project. Lets begin with the overall structure of the service, as shown in the following screenshot. This is a common pattern for REST services in the Oracle Service Bus. You implement different flows for each of the HTTP verbs that you want your service to support. Lets take a look at how the GET verb is implemented. This is the path that is taken of you were to point your browser to: http://localhost:7001/SimpleREST/Products/id=1234 There is an Assign action in the request pipeline that shows how to extract a query parameter. Here is the expression that is used to extract the id parameter: $inbound/ctx:transport/ctx:request/http:query-parameters/http:parameter[@name="id"]/@value The Assign action that stores the value into an OSB variable named id. Using this type of XPath statement you can query for any variables by name, without regard to their order in the parameter list. The Log statement is there simply to provided some debugging info in the OSB server console. The response pipeline contains a Replace action that constructs the response document for our rest service. Most of the response data is static, but the ID field that is returned is set based upon the query-parameter that was passed into the REST proxy. Testing the REST service with a browser is very simple. Just point it to the URL I showed you earlier. However, the browser is really only good for testing simple GET services. The OSB Test Console provides a much more robust environment for testing REST services, no matter which HTTP verb is used. Lets see how to use the Test Console to test this GET service. Open the OSB we console (http://localhost:7001/sbconsole) and log in as the administrator. Click on the Test Console icon (the little "bug") next to the Products proxy service in the SimpleREST project. This will bring up the Test Console browser window. Unlike SOAP services, we don't need to do much work in the request document because all of our request information will be encoded into the URI of the service itself. Belore the Request Document section of the Test Console is the Transport section. Expand that section and modify the query-parameters and http-method fields as shown in the next screenshot. By default, the query-parameters field will have the tags already defined. You just need to add a tag for each parameter you want to pass into the service. For out purposes with this particular call, you'd set the quer-parameters field as follows: <tp:parameter name="id" value="1234" /> </tp:query-parameters> Now you are ready to push the Execute button to see the results of the call. That covers the process for parsing query parameters using OSB. However, what if you have an OSB proxy service that needs to consume a REST-ful service? How do you tell OSB to pass the query parameters to the external service? In the sample code you will see a 2nd proxy service called CallREST. It invokes the Products proxy service in exactly the same way it would invoke any REST service. Our CallREST proxy service is defined as a SOAP service. This help to demonstrate OSBs ability to mediate between service consumers and service providers, decreasing the level of coupling between them. If you examine the message flow for the CallREST proxy service, you'll see that it uses an Operational branch to isolate processing logic for each operation that is defined by the SOAP service. We will focus on the getProductDetail branch, that calls the Products REST service using the HTTP GET verb. Expand the getProduct pipeline and the stage node that it contains. There is a single Assign statement that simply extracts the productID from the SOA request and stores it in a local OSB variable. Nothing suprising here. The real work (and the real learning) occurs in the Route node below the pipeline. The first thing to learn is that you need to use a route node when calling REST services, not a Service Callout or a Publish action. That's because only the Routing action has access to the $oubound variable, especially when invoking a business service. The Routing action contains 3 Insert actions. The first Insert action shows how to specify the HTTP verb as a GET. The second insert action simply inserts the XML node into the request. This element does not exist in the request by default, so we need to add it manually. Now that we have the element defined in our outbound request, we can fill it with the parameters that we want to send to the REST service. In the following screenshot you can see how we define the id parameter based on the productID value we extracted earlier from the SOAP request document. That expression will look for the parameter that has the name id and extract its value. That's all there is to it. You now know how to take full advantage of the query parameter parsing capability of the Oracle Service Bus 11gR1PS2. Download the sample source code here: rest2_sbconfig.jar Ubuntu and the OSB Test Console You will get an error when you try to use the Test Console with the Oracle Service Bus, using Ubuntu (or likely a number of other Linux distros also). The error (shown below) will state that the Test Console service is not running. The fix for this problem is quite simple. Open up the WebLogic Server administrator console (usually running at http://localhost:7001/console). In the Domain Structure window on the left side of the console, select the Servers entry under the Environment heading. The select the Admin Server entry in the main window of the console. By default, you should be viewing the Configuration tabe and the General sub tab in the main window. Look for the Listen Address field. By default it is blank, which means it is listening on all interfaces. For some reason Ubuntu doesn't like this. So enter a value like localhost or the specific IP address or DNS name for your server (usually its just localhost in development envirionments). Save your changes and restart the server. Your Test Console will now work correctly.

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  • Bad value for type timestamp on production server

    - by Juan Javaloyes
    I'm working with: seam 2.2.2 + hibernate + richfaces + jboss 5.1 + postgres I have an module which needs to load some data from the database. Easy. The problem is, on development it works fine, 100%, but when I deploy on my production server and try to get the data, an error rise: could not read column value from result set: fechahor9_504_; Bad value for type timestamp : [C@122e5cf SQL Error: 0, SQLState: 22007 Bad value for type timestamp : [C@122e5cf javax.persistence.PersistenceException: org.hibernate.exception.DataException: could not execute query [more errors] Caused by: org.postgresql.util.PSQLException: Bad value for type timestamp : [C@122e5cf at org.postgresql.jdbc2.TimestampUtils.loadCalendar(TimestampUtils.java:232) [more errors] Caused by: java.lang.NumberFormatException: Trailing junk on timestamp: '' at org.postgresql.jdbc2.TimestampUtils.loadCalendar(TimestampUtils.java:226) I can't understand why it works on my machine (development) and why not on production. Any clues? Anyone gone through the same problem? Is exactly the same compilation

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  • Play Framework: Real-world production experiences?

    - by Rob
    Has anyone used the Play framework for a reasonably complex or large, deployed production app yet? If so, I would like to hear what the pros and cons of that experience were and what you might do differently if you could start over. In particular, I'm interested in how well it worked for projects that are big enough that it requires a small team and/or apps that had requirements that go beyond what demo/test projects can (e.g. scalability requirements). The other question on this topic does not cover use in production, and as we all know, the true wins (and gotchas) of platforms often don't show up until used in battle.

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  • C# / Visual Studio: production and test code placement

    - by Patrick Linskey
    Hi, In JavaLand, I'm used to creating projects that contain both production and test code. I like this practice because it simplifies testing of internal code without artificially exposing the internals in a project's published API. So far, in my experiences with C# / Visual Studio / ReSharper / NUnit, I've created separate projects (i.e., separate DLLs) for production and test code. Is this the idiom, or am I off base? If this idiomatically correct, what's the right way to deal with exposing classes and methods for test purposes? Thanks, -Patrick

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  • RoR app running on mongrel development but not production

    - by ANaimi
    Hello all, This is my first stab at Ruby on Rails. Just deployed a very simple app to Heroku. The thing is that my app runs flawlessly on mongrel development; When I run it with "mongrel_rails start -e production" however, I get the error "We're sorry, but something went wrong." For the life of me, I couldn't debug this. Heroku logs is not returning anything, the Exceptional addon in Heroku is not returning anything, and I cannot find mongrel.log on my Windows machine (when I run mongrel using: mongrel_rails start -e production -d" I'm using Rails 2.3.5 and sqlite3 with bundler to pack my gems. I was told that probably rails is not booting up correctly. I can't find any other way to diagnose this. Any ideas? Thanks, ANaimi

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  • MongoDB or CouchDB - fit for production?

    - by Alan
    I was wondering if anyone can tell me if MongoDB or CouchDB are ready for a production environment. I'm now looking at these storage solutions (I'm favouring MongoDB at the moment), however these projects are quite young and so I foresee that I'm going to have to work quite hard to convince my manager that we should adopt this new technology. What I'd like to know is: 1) Who is using MongoDB or CouchDB today in a production environment? 2) How are you using MongoDB/CouchDB? 3) What problems (if any) did you come across when you adopted this new storage mechanism (and how did you overcome them)? 4) How did you deal with any migration issues that you had to deal with? 5) Do you have any good/bad experiences with either of these solutions that you'd like to share? Thanks.

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  • Rails passenger production cache definition

    - by mark
    Hi I'm having a bit of a problem with storing data in rails cache under production. What I currently have is this, though I have been trying to work this out for hours already: #production.rb config.cache_store = :mem_cache_store if defined?(PhusionPassenger) PhusionPassenger.on_event(:starting_worker_process) do |forked| if forked Rails.cache.instance_variable_get(:@data).reset end end end I am using a cron job to (try to) save remote data to the cache for display. It is logged as being written to the cache but reportedly null. If anyone could point me toward a decent current tutorial on the subject or offer guidance I'd be extremely grateful. This is really, really frustrating me. :(

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  • Uploading files wont work on production server

    - by Camran
    I have a php script which uploads images to a temporary folder on the server. This works on my local computer with the local (virtual) server. (wampserver). However, on the production server (linux) I cant get it working. Everything is loading as it should, except for that the file doesn't show up on the server. My Q is, is there anything I should think about when moving to a production server with uploading images or files? I have set permissions on the folder where the images are supposed to go to 777 and also the php-code which uploads them to 777. Thanks

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  • Web Safe Area (optimal resolution) for web app design?

    - by M.A.X
    I'm in the process of designing a new web app and I'm wondering for what 'Web Safe Area' should I optimize the app layout and design. By Web Safe Area I mean the actual area available to display the website in the browser (which is influenced by monitor resolution as well as the space taken up by the browser and OS) I did some investigation and thinking on my own but wanted to share this to see what the general opinion is. Here is what I found: Optimal Display Resolution: w3schools web stats seems to be the most referenced source (however they state that these are results from their site and is biased towards tech savvy users) http://www.w3counter.com/globalstats.php (aggregate data from something like 15,000 different sites that use their tracking services) StatCounter Global Stats Display Resolution (Stats are based on aggregate data collected by StatCounter on a sample exceeding 15 billion pageviews per month collected from across the StatCounter network of more than 3 million websites) NetMarketShare Screen Resolutions (marketshare.hitslink.com) (a web analytics consulting firm, they get data from browsers of site visitors to their on-demand network of live stats customers. The data is compiled from approximately 160 million visitors per month) Display Resolution Summary: There is a bit of variation between the above sources but in general as of Jan 2011 looks like 1024x768 is about 20%, while ~85% have a higher resolution of at least 1280x768 (1280x800 is the most common of these with 15-20% of total web, depending on the source; 1280x1024 and 1366x768 follow behind with 9-14% of the share). My guess would be that the higher resolution values will be even more common if we filter on North America, and even higher if we filter on N.American corporate users (unfortunately I couldn't find any free geographically filtered statistics). Another point to note is that the 1024x768 desktop user population is likely lower than the aforementioned 20%, seeing as the iPad (1024x768 native display) is likely propping up those number (the app I'm designing is flash based, Apple mobile devices don't support flash so iPad support isn't a concern). My recommendation would be to optimize around the 1280x768 constraint (*note: 1280x768 is actually a relatively rare resolution, but I think it's a valid constraint range considering that 1366x768 is relatively common and 1280 is the most common horizontal resolution). Browser + OS Constraints: To further add to the constraints we have to subtract the space taken up by the browser (assuming IE, which is the most space consuming) and the OS (assuming WinXP-Win7): Win7 has the biggest taskbar footprint at a height of 40px (XP's and Vista's is 30px) The default IE8 view uses up 25px at the bottom of the screen with the status bar and a further 120px at the top of the screen with the windows title bar and the browser UI (assuming the default 'favorites' toolbar is present, it would instead be 91px without the favorites toolbar). Assuming no scrollbar, we also loose a total of 4px horizontally for the window outline. This means that we are left with 583px of vertical space and 1276px of horizontal. In other words, a Web Safe Area of 1276 x 583 Is this a correct line of thinking? I'm really surprised that I couldn't find this type of investigation anywhere on the web. Lots of websites talk about designing for 1024x768, but that's only half the equation! There is no mention of browser/OS influences on the actual area you have to display the site/app. Any help on this would be greatly appreciated! Thanks. EDIT Another caveat to my line of thinking above is that different browsers actually take up different amounts of pixels based on the OS they're running on. For example, under WinXP IE8 takes up 142px on top of the screen (instead the aforementioned 120px for Win7) because the file menu shows up by default on XP while in Win7 the file menu is hidden by default. So it looks like on WinXP + IE8 the Web Safe Area would be a mere 572px (768px-142-30-24=572)

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  • Stopping by the Store

    - by [email protected]
    Registrants Get Online Savings on Oracle Products Have you heard about the Oracle Store? It's the one-stop online shop for buying Oracle software and support at significant savings. Better yet, when you register for Oracle OpenWorld 2010 by April 30, you can get an additional 10% off your next purchase. The 10% discount applies to a one-time "click and buy" checkout, so load up as many items as you can. To get started, you'll need to visit the Oracle OpenWorld registration page to get more information about the promotion, including the promo code and link. It's another great way to turn your early bird registration into a long-term gain for your organization.

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  • E-Business Suite Technology Stack Roadmap (April 2010) Now Available

    - by Steven Chan
    Keeping up with our E-Business Suite technology stack roadmap can be challenging.  Regular readers of this blog know that we certify new combinations and versions of Oracle products with the E-Business Suite every few weeks.  We also update our certification plans and roadmap as new third-party products like Microsoft Office 2010 and Firefox are announced or released.  Complicating matters further, various Oracle products leave Premier Support or are superceded by more-recent versions.This constant state of change means that any static representation of our roadmap is really a snapshot in time, and a snapshot that might begin to yellow and fade fairly quickly.  With that caveat in mind, here's this month's snapshot that I presented at the OAUG/Collaborate 2010 conference in Las Vegas last week:EBS Technology Stack Roadmap (April 2010)

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  • Should I force users to update an application?

    - by Brian Green
    I'm writing an application for a medium sized company that will be used by about 90% of our employees and our clients. In planning for the future we decided to add functionality that will verify that the version of the program that is running is a version that we still support. Currently the application will forcequit if the version is not among our supported versions. Here is my concern. Hypothetically, in version 2.0.0.1 method "A" crashes and burns in glorious fashion and method "B" works just fine. We release 2.0.0.2 to fix method A and deprecate version 0.1. Now if someone is running 0.1 to use method B they will be forced to update to fix something that isn't an issue for them right now. My question is, will the time saved not troubleshooting old, unsupported versions outweigh the cost in usability?

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  • How come ASUS sells Ubuntu installed 1225Cs, when we dont have drivers for gma3600?

    - by sumit_gt
    I recently purchased a ASUS 1225C cedar trail netbook. It didn't come preinstalled with Ubuntu like it comes in some markets. I installed Ubuntu 12.04 LTS on it. While Ubuntu works just fine, I am bothered by the lack of proper graphics support because of intel gma 3600. I am aware that this is not a problem of Ubuntu. My question is this: How does ASUS manage to sell these netbooks in other markets with Ubuntu preinstalled? How does ASUS manage to get everything to work? And if they can, why aren't I able to do the same? link: For more on Asus 1225C As you can see, they show Ubuntu working perfectly in the screenshots. Is this false advertising?

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  • Should I pay my developers for bugs fixes for a project or work that's still in progress?

    - by Wanda Pebbs
    We are working with a group of developers on a project. The project is still in progress (not completed) and these developers charge us for time spent on fixing bugs on codes that were not written valid in the first place. I understand that we should pay for changes/new requests if any, but not bugs fixes for a work in progress. We also understand that once the assignment is being deployed to the live site, we may be liable for bugs fixes that may arise after a support period is being exhausted. The question now is, is it appropriate for such charges to be levied upon us while the project is still in progress?

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  • CRU??????????????????????????

    - by aiyoku
    ACS T&M ?????(CRU) ?????? ????·??????·?????·????(ACS)???ACS T&M ?????(CRU) ????????????? ???????????????·???????(Premier Support for Systems)???????????????????????????????????????????·?????·??????????????? ????????????????????????????????????? ?????????????????????????·?????????????????????????????????ID??????????????????????????·??????????????? ???????????????????????????????????????????????·??????????????? ??:??????·??????????????????????????????????? (1664356.1)   ????????????????????? ???????????????????????????·????????????????????Oracle Hardware??Systems ????·?????????????????"Delivery Method Chart: Replacement Parts and Installation of Integrated Software Updates" ???????????????? ??????????????????????????????????????????????????????(?????????)?????????????????? ??????????????????????????????? Oracle System Handook ????????? ????Oracle System Handook????????????????????? ??????????? Full Component List ?????????????? Manufacturing Part # ?????????7039990 [C]??????Manufacturing Part #???? [C] ????????????????? [C] ????????????????????????????? ??????????????????????????????????·???????????·???????????????????????????????????????????????????????????????????????   ??????? ????????????????????????????????????????????

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  • Correct way to get absolute url in django

    - by dreamiurg
    A problem that I stumbled upon recently, and, even though I solved it, I would like to hear your opinion of what correct/simple/adopted solution would be. I'm developing website using Django + python. When I run it on local machine with "python manage.py runserver", local address is http://127.0.0.1:8000/ by default. However, on production server my app has other url, with path - like "http://server.name/myproj/" I need to generate and use permanent urls. If I'm using {% url view params %}, I'm getting paths that are relative to / , since my urls.py contains this urlpatterns = patterns('', (r'^(\d+)?$', 'myproj.myapp.views.index'), (r'^img/(.*)$', 'django.views.static.serve', {'document_root': settings.MEDIA_ROOT + '/img' }), (r'^css/(.*)$', 'django.views.static.serve', {'document_root': settings.MEDIA_ROOT + '/css' }), ) So far, I see 2 solutions: modify urls.py, include '/myproj/' in case of production run use request.build_absolute_uri() for creating link in views.py or pass some variable with 'hostname:port/path' in templates Are there prettier ways to deal with this problem? Thank you.

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  • SWT Drag and Drop support for Text widget

    - by bryantsai
    I've written an application recently using SWT. In one of its dialog box, I have a few widgets, one of which is Text, which is designed to support DND with other widgets. I've first added DND support for the 2 Tree widgets on the same dialog box (both drag source and drop target). Before I added DND support for that Text widget, I noticed that on Linux platform (gtk), SWT Text widget automatically get drag and drop support. That is, I can already drag from the other Tree widgets and drop on this Text (at any position to inserted there), as well as selecting and dragging any text from this Text to other Tree or Text widget. However, this is only working on Linux platform but not on Windows. The same program, if running on Windows, will not have any DND support for that Text widget (Tree widgets of course have DND support since I specifically write for them). So here's what I want to achieve on Windows as well: drop text at any position in Text widget. before dropping and while hovering, able to see the caret position clearly where the intended position to drop. caret position should move along with the mouse cursor. support multi-line in Text widget SOLUTION: DropTarget target = new DropTarget(sytledText, DND.DROP_MOVE | DND.DROP_COPY); target.setTransfer(new Transfer[] { TextTransfer.getInstance() }); target.addDropListener(new StyleTextDropTargetEffect(sytledText)); Use StyledText instead of Text widget Use StyledTextDropTargetEffect (or extend it) and add it as dr op listener

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