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  • bind9 "error sending response: host unreachable"

    - by wolfgangsz
    of course), I have a number of DNS servers, all running bind9 (9.5.1, to be specific) under fedora. 4 of them are slaves, fed by a common master for our public DNS. These are all located on the public gateways of our various offices. One of them has tons of messages in its log files similar to these: Jul 21 17:26:18 gateway named[3487]: client 10.171.3.8#52500: view internal: error sending response: host unreachable I wonder where that comes from. The firewall is open on port 53 between the two machines (10.171.3.8 is an internal DNS server located on a Windows Domain Controller). The internal domains do NOT list the gateway as a name server (so there should not be any attempts of replicating the domains), and the gateway does not handle any internal DNS. The clients in these messages vary between the two domain controllers on the internal network and a third internal name server (running bind9 on debian in a different segment of the network). Any pointers are highly welcome. In response to the first reply: The issue with this really is that tcpdump doesn't show any problems. Here is an extract from "tcpdump -i any port 53" 09:13:38.283308 IP valine.aminocom.com.61815 ns-pri.ripe.net.domain: 14075 PTR? 166.225.58.95.in-addr.arpa. (44) 09:13:42.007410 IP gateway-eng.aminocom.com.37047 alanine.aminocom.com.domain: 35410+ PTR? 12.3.172.10.in-addr.arpa. (42) At the same time, the DNS log shows: Jul 22 09:13:38 gateway named[3487]: client 10.171.3.6#61300: view internal: error sending response: host unreachable Jul 22 09:13:40 gateway named[3487]: client 10.172.3.12#56230: view internal: error sending response: host unreachable Jul 22 09:13:40 gateway named[3487]: client 10.171.3.8#55221: view internal: error sending response: host unreachable Jul 22 09:13:49 gateway named[3487]: client 10.171.3.8#51342: view internal: error sending response: host unreachable So clearly at 09:13:40 there were two unsuccessful attempts to connect to internal machines (10.172.3.12 and 10.171.3.8, both are DNS servers), but nothing in the tcpdump output.

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  • wget hangs in http request sent awaiting response in some sites

    - by gkr
    Using Ubuntu 12.04. wget hangs in http request sent, awaiting response... in some sites. Browser's are not opening sites that are failed in wget. But in WinXP everything works. This works gkr@gkr-desktop:~/Documents/curl$ wget google.com --2012-06-12 21:29:37-- http://google.com/ Resolving google.com (google.com)... 74.125.236.174, 74.125.236.160, 74.125.236.161, ... Connecting to google.com (google.com)|74.125.236.174|:80... connected. HTTP request sent, awaiting response... 301 Moved Permanently Location: http://www.google.com/ [following] --2012-06-12 21:29:38-- http://www.google.com/ Resolving www.google.com (www.google.com)... 74.125.236.179, 74.125.236.180, 74.125.236.176, ... Connecting to www.google.com (www.google.com)|74.125.236.179|:80... connected. HTTP request sent, awaiting response... 302 Found Location: http://www.google.co.in/ [following] --2012-06-12 21:29:38-- http://www.google.co.in/ Resolving www.google.co.in (www.google.co.in)... 74.125.236.184, 74.125.236.191, 74.125.236.183, ... Connecting to www.google.co.in (www.google.co.in)|74.125.236.184|:80... connected. HTTP request sent, awaiting response... 200 OK Length: unspecified [text/html] Saving to: `index.html.3' [ ] 13,383 --.-K/s in 0.04s 2012-06-12 21:29:39 (308 KB/s) - `index.html.3' saved [13383] gkr@gkr-desktop:~/Documents/curl$ This site just stops/hangs in awaiting response. gkr@gkr-desktop:~/Documents/curl$ wget grooveshark.com --2012-06-12 21:27:29-- http://grooveshark.com/ Resolving grooveshark.com (grooveshark.com)... 8.20.213.76 Connecting to grooveshark.com (grooveshark.com)|8.20.213.76|:80... connected. HTTP request sent, awaiting response... ^C gkr@gkr-desktop:~/Documents/curl$ Thanks

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  • Why Wireshark does not recognize this HTTP response?

    - by Alois Mahdal
    I have a trivial CGI script that outputs simple text content. It's written in Perl and using CGI module and it specifies only the most basic headers: print $q->header( -type => 'text/plain', -Content_length => $length, ); print $stuff; There's no apparent issue with functionality, but I'm confused about the fact that Wireshark does not recognize the HTTP response as HTTP--it's marked as TCP. Here is request and response: GET /cgi-bin/memfile/memfile.pl?mbytes=1 HTTP/1.1 Host: 10.6.130.38 User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0 Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 Accept-Language: cs,en-us;q=0.7,en;q=0.3 Accept-Encoding: gzip, deflate Connection: keep-alive HTTP/1.1 200 OK Date: Thu, 05 Apr 2012 18:52:23 GMT Server: Apache/2.2.15 (Win32) mod_ssl/2.2.15 OpenSSL/0.9.8m Content-length: 1048616 Keep-Alive: timeout=5, max=100 Connection: Keep-Alive Content-Type: text/plain; charset=ISO-8859-1 XXXXXXXX... And here is the packet overview (Full packet is here on pastebin) No. Time Source srcp Destination dstp Protocol Info tcp.stream abstime 5 0.112749 10.6.130.38 80 10.6.130.53 48072 TCP [TCP segment of a reassembled PDU] 0 20:52:23.228063 Frame 5: 1514 bytes on wire (12112 bits), 1514 bytes captured (12112 bits) Ethernet II, Src: Dell_97:29:ac (00:1e:4f:97:29:ac), Dst: Dell_3b:fe:70 (00:24:e8:3b:fe:70) Internet Protocol Version 4, Src: 10.6.130.38 (10.6.130.38), Dst: 10.6.130.53 (10.6.130.53) Transmission Control Protocol, Src Port: http (80), Dst Port: 48072 (48072), Seq: 1, Ack: 330, Len: 1460 Now when I see this in Wireshark: there's usual TCP handshake then the GET request shown as HTTP with preview then the next packet contains the response, but is not marked as an HTTP response--just a generic "[TCP segment of a reassembled PDU]", and is not caught by "http.response" filter. Can somebody explain why Wireshark does not recognize it? Is there something wrong with the response?

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  • Manual Http error response code in non-existent folder via routing

    - by Slytherin
    Apache server running on ubuntu-like linux I am getting unexpected behaviour when i try to manually send error response. If my .htaccess is responsible for the error response , then appropriate error document is loaded and displayed , with according response code in browser console. However , if my router is origin of the response code , then i get blank screen , but correct response code. .htaccess looks like this RewriteEngine On # RewriteBase / RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule !\.(css|js|icon|zip|rar|png|jpg|gif|pdf)$ index.php [L] ErrorDocument 404 /err/404.html ErrorDocument 403 /err/403.html ErrorDocument 500 /err/500.html part of my router that sends the response is the following header("HTTP/1.1 403 Forbidden"); trying this format didnt help either header("HTTP/1.1 403 Forbidden", TRUE, 403); I also tried HTTP/1.0. Furthermore i was thinking that maybe relative path to error page might be an issue , but discarded this idea after attempting to access a document that is forbidden via .htaccess EDIT I should also point out , this scenario happens when URL for not-existing article is requested. Is it possible that Server is looking for a .htaccess file in a folder based on URL ? Eg: domain/blog/non-existent , is server looking for blog folder ? I am specifically asking this because there is no blog folder

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  • BinaryWrite exception "OutputStream is not available when a custom TextWriter is used" in MVC 2 ASP.

    - by Grant
    Hi, I have a view rendering a stream using the response BinaryWrite method. This all worked fine under ASP.NET 4 using the Beta 2 but throws this exception in the RC release: "HttpException" , "OutputStream is not available when a custom TextWriter is used." <%@ Page Title="" Language="C#" Inherits="System.Web.Mvc.ViewPage" %> <%@ Import Namespace="System.IO" %> <script runat="server"> protected void Page_Load(object sender, EventArgs e) { if (ViewData["Error"] == null) { Response.Buffer = true; Response.Clear(); Response.ContentType = ViewData["DocType"] as string; Response.AddHeader("content-disposition", ViewData["Disposition"] as string); Response.CacheControl = "No-cache"; MemoryStream stream = ViewData["DocAsStream"] as MemoryStream; Response.BinaryWrite(stream.ToArray()); Response.Flush(); Response.Close(); } } </script> </script> The view is generated from a client side redirect (jquery replace location call in the previous page using Url.Action helper to render the link of course). This is all in an iframe. Anyone have an idea why this occurs?

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  • Excel Question: I need a date and time formula to convert between time zones

    - by Harold Nottingham
    Hello, I am trying to find a way to calculate a duration in days between my, time zone (Central), and (Pacific; Mountain; Eastern). Just do not know where to start. My criteria would be as follows: Cell C5:C100 would be the timestamps in this format:3/18/2010 23:45 but for different dates and times. Cell D5:D100 would be the corresponding timezone in text form: Pacific; Mountain; Eastern; Central. Cell F5 would be where the duration in days would need to be. Just not sure how to write the formula to give me what I am looking for. I appreciate any assistance in advance. Thanks

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  • java servlet:response.sendRedirect() not giving illegal state exception if called after commit of re

    - by sahil garg
    after commit of response as here redirect statement should give exception but it is not doing so if this redirect statemnet is in if block.but it does give exception in case it is out of if block.i have shown same statement(with marked stars ) at two places below.can u please tell me reason for it. protected void doPost(HttpServletRequest request, HttpServletResponse response) throws ServletException, IOException { // TODO Auto-generated method stub synchronized (noOfRequests) { noOfRequests++; } PrintWriter pw=null; response.setContentType("text/html"); response.setHeader("foo","bar"); //response is commited because of above statement pw=response.getWriter(); pw.print("hello : "+noOfRequests); //if i remove below statement this same statement is present in if block.so statement in if block should also give exception as this one do, but its not doing so.why? ***response.sendRedirect("http://localhost:8625/ServletPrc/login% 20page.html"); if(true) { //same statement as above ***response.sendRedirect("http://localhost:8625/ServletPrc/login%20page.html"); } else{ request.setAttribute("noOfReq", noOfRequests); request.setAttribute("name", new Name().getName()); request.setAttribute("GmailId",this.getServletConfig().getInitParameter("GmailId") ); request.setAttribute("YahooId",this.getServletConfig().getInitParameter("YahooId") ); RequestDispatcher view1=request.getRequestDispatcher("HomePage.jsp"); view1.forward(request, response); } }

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  • HTTP Handler error when downloading files - SSL

    - by Chiefy
    Ok big problem as this is affecting two projects on our new server. We have a file that is downloaded by users, the files are downloaded using a HTTPHandler. Since moving the site to the server and setting SSL the downloads have stopped working and we get an error message "Unable to download DownloadDocument.ashx" from site". DownloadDocument.ashx is the handler page that is set in the web.config and the button that goes there is a hyperlink with the id of the document as a querystring. Ive read the article on http://support.microsoft.com/kb/316431 and read a few other requests on this site but nothing seems to be working. This problem only happens in IE and works fine when I run it on the server in http instead of https. public override void HandleRequest(HttpContext context) { Guid guid = new Guid(context.Request.QueryString["ID"]); DataTable dt = Documents.GetDocument(guid); if (dt != null) { context.Response.Cache.SetCacheability(HttpCacheability.Private); context.Response.AddHeader("content-disposition", string.Format("attachment; filename={0}", dt.Rows[0]["DocumentName"].ToString())); context.Response.AddHeader("Content-Transfer-Encoding", "binary"); context.Response.AddHeader("Content-Length", ((byte[])dt.Rows[0]["Document"]).Length.ToString()); context.Response.ContentType = string.Format("application/{0}", dt.Rows[0]["Extension"].ToString().Remove(0, 1)); context.Response.Buffer = true; context.Response.BinaryWrite((byte[])dt.Rows[0]["Document"]); context.Response.Flush(); context.Response.End(); } } The above is my current code for the request. Ive used the base handler on http://haacked.com/archive/2005/03/17/AnAbstractBoilerplateHttpHandler.aspx. Any ideas on what this might be and how we can fix it. Thanks in advance for all responses.

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  • Segmentation fault on certain inputs and not others

    - by Brandon Schwandt
    Heres a function I wrote that has some debugging elements in it already. When i enter either a "y" or a "Y" as the input I get a segmentation fault during runtime. When I enter any other value the code runs. The seg fault kicks out after it scans and gives me the response but before the "scan worked" line is output. DOn't know why it would act like this only on these values. If anyone needs the function call I have that as well. query_user(char *response [10]) { printf("response after query call before clear=%s\n",response); strcpy(response,""); printf("response after clearing before scan=%s\n",response); printf("Enter another person into the line? y or n\n"); scanf("%s", response); printf("response after scan=%s\n",response); printf("scan worked"); } main() { char response [10]; strcpy(response,"y"); printf("response=%s\n",response); printf("When finished with program type \"done\" to exit\n"); while (strcmp(response,"done") != 0) { printf("response after while loop and before query call=%s\n",response); query_user(&response); } } output on error: response after query call before clear=y response after clearing before scan= Enter another person into the line? y or n y response after scan=y Segmentation Fault (core dumped) output on non-error: response after query call before clear=y response after clearing before scan= Enter another person into the line? y or n n response after scan=n scan worked Cycle number 0 (program continues to run outside this function)

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  • Exel Question: I need a date and time formula to convert between time zones

    - by Harold Nottingham
    Hello, I am trying to find a way to calculate a duration in days between my, time zone (Central), and (Pacific; Mountain; Eastern). Just do not know where to start. My criteria would be as follows: Cell C5:C100 would be the timestamps in this format:3/18/2010 23:45 but for different dates and times. Cell D5:D100 would be the corresponding timezone in text form: Pacific; Mountain; Eastern; Central. Cell F5 would be where the duration in days would need to be. Just not sure how to write the formula to give me what I am looking for. I appreciate any assistance in advance. Thanks

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  • Taming Hopping Windows

    - by Roman Schindlauer
    At first glance, hopping windows seem fairly innocuous and obvious. They organize events into windows with a simple periodic definition: the windows have some duration d (e.g. a window covers 5 second time intervals), an interval or period p (e.g. a new window starts every 2 seconds) and an alignment a (e.g. one of those windows starts at 12:00 PM on March 15, 2012 UTC). var wins = xs     .HoppingWindow(TimeSpan.FromSeconds(5),                    TimeSpan.FromSeconds(2),                    new DateTime(2012, 3, 15, 12, 0, 0, DateTimeKind.Utc)); Logically, there is a window with start time a + np and end time a + np + d for every integer n. That’s a lot of windows. So why doesn’t the following query (always) blow up? var query = wins.Select(win => win.Count()); A few users have asked why StreamInsight doesn’t produce output for empty windows. Primarily it’s because there is an infinite number of empty windows! (Actually, StreamInsight uses DateTimeOffset.MaxValue to approximate “the end of time” and DateTimeOffset.MinValue to approximate “the beginning of time”, so the number of windows is lower in practice.) That was the good news. Now the bad news. Events also have duration. Consider the following simple input: var xs = this.Application                 .DefineEnumerable(() => new[]                     { EdgeEvent.CreateStart(DateTimeOffset.UtcNow, 0) })                 .ToStreamable(AdvanceTimeSettings.IncreasingStartTime); Because the event has no explicit end edge, it lasts until the end of time. So there are lots of non-empty windows if we apply a hopping window to that single event! For this reason, we need to be careful with hopping window queries in StreamInsight. Or we can switch to a custom implementation of hopping windows that doesn’t suffer from this shortcoming. The alternate window implementation produces output only when the input changes. We start by breaking up the timeline into non-overlapping intervals assigned to each window. In figure 1, six hopping windows (“Windows”) are assigned to six intervals (“Assignments”) in the timeline. Next we take input events (“Events”) and alter their lifetimes (“Altered Events”) so that they cover the intervals of the windows they intersect. In figure 1, you can see that the first event e1 intersects windows w1 and w2 so it is adjusted to cover assignments a1 and a2. Finally, we can use snapshot windows (“Snapshots”) to produce output for the hopping windows. Notice however that instead of having six windows generating output, we have only four. The first and second snapshots correspond to the first and second hopping windows. The remaining snapshots however cover two hopping windows each! While in this example we saved only two events, the savings can be more significant when the ratio of event duration to window duration is higher. Figure 1: Timeline The implementation of this strategy is straightforward. We need to set the start times of events to the start time of the interval assigned to the earliest window including the start time. Similarly, we need to modify the end times of events to the end time of the interval assigned to the latest window including the end time. The following snap-to-boundary function that rounds a timestamp value t down to the nearest value t' <= t such that t' is a + np for some integer n will be useful. For convenience, we will represent both DateTime and TimeSpan values using long ticks: static long SnapToBoundary(long t, long a, long p) {     return t - ((t - a) % p) - (t > a ? 0L : p); } How do we find the earliest window including the start time for an event? It’s the window following the last window that does not include the start time assuming that there are no gaps in the windows (i.e. duration < interval), and limitation of this solution. To find the end time of that antecedent window, we need to know the alignment of window ends: long e = a + (d % p); Using the window end alignment, we are finally ready to describe the start time selector: static long AdjustStartTime(long t, long e, long p) {     return SnapToBoundary(t, e, p) + p; } To find the latest window including the end time for an event, we look for the last window start time (non-inclusive): public static long AdjustEndTime(long t, long a, long d, long p) {     return SnapToBoundary(t - 1, a, p) + p + d; } Bringing it together, we can define the translation from events to ‘altered events’ as in Figure 1: public static IQStreamable<T> SnapToWindowIntervals<T>(IQStreamable<T> source, TimeSpan duration, TimeSpan interval, DateTime alignment) {     if (source == null) throw new ArgumentNullException("source");     // reason about DateTime and TimeSpan in ticks     long d = Math.Min(DateTime.MaxValue.Ticks, duration.Ticks);     long p = Math.Min(DateTime.MaxValue.Ticks, Math.Abs(interval.Ticks));     // set alignment to earliest possible window     var a = alignment.ToUniversalTime().Ticks % p;     // verify constraints of this solution     if (d <= 0L) { throw new ArgumentOutOfRangeException("duration"); }     if (p == 0L || p > d) { throw new ArgumentOutOfRangeException("interval"); }     // find the alignment of window ends     long e = a + (d % p);     return source.AlterEventLifetime(         evt => ToDateTime(AdjustStartTime(evt.StartTime.ToUniversalTime().Ticks, e, p)),         evt => ToDateTime(AdjustEndTime(evt.EndTime.ToUniversalTime().Ticks, a, d, p)) -             ToDateTime(AdjustStartTime(evt.StartTime.ToUniversalTime().Ticks, e, p))); } public static DateTime ToDateTime(long ticks) {     // just snap to min or max value rather than under/overflowing     return ticks < DateTime.MinValue.Ticks         ? new DateTime(DateTime.MinValue.Ticks, DateTimeKind.Utc)         : ticks > DateTime.MaxValue.Ticks         ? new DateTime(DateTime.MaxValue.Ticks, DateTimeKind.Utc)         : new DateTime(ticks, DateTimeKind.Utc); } Finally, we can describe our custom hopping window operator: public static IQWindowedStreamable<T> HoppingWindow2<T>(     IQStreamable<T> source,     TimeSpan duration,     TimeSpan interval,     DateTime alignment) {     if (source == null) { throw new ArgumentNullException("source"); }     return SnapToWindowIntervals(source, duration, interval, alignment).SnapshotWindow(); } By switching from HoppingWindow to HoppingWindow2 in the following example, the query returns quickly rather than gobbling resources and ultimately failing! public void Main() {     var start = new DateTimeOffset(new DateTime(2012, 6, 28), TimeSpan.Zero);     var duration = TimeSpan.FromSeconds(5);     var interval = TimeSpan.FromSeconds(2);     var alignment = new DateTime(2012, 3, 15, 12, 0, 0, DateTimeKind.Utc);     var events = this.Application.DefineEnumerable(() => new[]     {         EdgeEvent.CreateStart(start.AddSeconds(0), "e0"),         EdgeEvent.CreateStart(start.AddSeconds(1), "e1"),         EdgeEvent.CreateEnd(start.AddSeconds(1), start.AddSeconds(2), "e1"),         EdgeEvent.CreateStart(start.AddSeconds(3), "e2"),         EdgeEvent.CreateStart(start.AddSeconds(9), "e3"),         EdgeEvent.CreateEnd(start.AddSeconds(3), start.AddSeconds(10), "e2"),         EdgeEvent.CreateEnd(start.AddSeconds(9), start.AddSeconds(10), "e3"),     }).ToStreamable(AdvanceTimeSettings.IncreasingStartTime);     var adjustedEvents = SnapToWindowIntervals(events, duration, interval, alignment);     var query = from win in HoppingWindow2(events, duration, interval, alignment)                 select win.Count();     DisplayResults(adjustedEvents, "Adjusted Events");     DisplayResults(query, "Query"); } As you can see, instead of producing a massive number of windows for the open start edge e0, a single window is emitted from 12:00:15 AM until the end of time: Adjusted Events StartTime EndTime Payload 6/28/2012 12:00:01 AM 12/31/9999 11:59:59 PM e0 6/28/2012 12:00:03 AM 6/28/2012 12:00:07 AM e1 6/28/2012 12:00:05 AM 6/28/2012 12:00:15 AM e2 6/28/2012 12:00:11 AM 6/28/2012 12:00:15 AM e3 Query StartTime EndTime Payload 6/28/2012 12:00:01 AM 6/28/2012 12:00:03 AM 1 6/28/2012 12:00:03 AM 6/28/2012 12:00:05 AM 2 6/28/2012 12:00:05 AM 6/28/2012 12:00:07 AM 3 6/28/2012 12:00:07 AM 6/28/2012 12:00:11 AM 2 6/28/2012 12:00:11 AM 6/28/2012 12:00:15 AM 3 6/28/2012 12:00:15 AM 12/31/9999 11:59:59 PM 1 Regards, The StreamInsight Team

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  • Taming Hopping Windows

    - by Roman Schindlauer
    At first glance, hopping windows seem fairly innocuous and obvious. They organize events into windows with a simple periodic definition: the windows have some duration d (e.g. a window covers 5 second time intervals), an interval or period p (e.g. a new window starts every 2 seconds) and an alignment a (e.g. one of those windows starts at 12:00 PM on March 15, 2012 UTC). var wins = xs     .HoppingWindow(TimeSpan.FromSeconds(5),                    TimeSpan.FromSeconds(2),                    new DateTime(2012, 3, 15, 12, 0, 0, DateTimeKind.Utc)); Logically, there is a window with start time a + np and end time a + np + d for every integer n. That’s a lot of windows. So why doesn’t the following query (always) blow up? var query = wins.Select(win => win.Count()); A few users have asked why StreamInsight doesn’t produce output for empty windows. Primarily it’s because there is an infinite number of empty windows! (Actually, StreamInsight uses DateTimeOffset.MaxValue to approximate “the end of time” and DateTimeOffset.MinValue to approximate “the beginning of time”, so the number of windows is lower in practice.) That was the good news. Now the bad news. Events also have duration. Consider the following simple input: var xs = this.Application                 .DefineEnumerable(() => new[]                     { EdgeEvent.CreateStart(DateTimeOffset.UtcNow, 0) })                 .ToStreamable(AdvanceTimeSettings.IncreasingStartTime); Because the event has no explicit end edge, it lasts until the end of time. So there are lots of non-empty windows if we apply a hopping window to that single event! For this reason, we need to be careful with hopping window queries in StreamInsight. Or we can switch to a custom implementation of hopping windows that doesn’t suffer from this shortcoming. The alternate window implementation produces output only when the input changes. We start by breaking up the timeline into non-overlapping intervals assigned to each window. In figure 1, six hopping windows (“Windows”) are assigned to six intervals (“Assignments”) in the timeline. Next we take input events (“Events”) and alter their lifetimes (“Altered Events”) so that they cover the intervals of the windows they intersect. In figure 1, you can see that the first event e1 intersects windows w1 and w2 so it is adjusted to cover assignments a1 and a2. Finally, we can use snapshot windows (“Snapshots”) to produce output for the hopping windows. Notice however that instead of having six windows generating output, we have only four. The first and second snapshots correspond to the first and second hopping windows. The remaining snapshots however cover two hopping windows each! While in this example we saved only two events, the savings can be more significant when the ratio of event duration to window duration is higher. Figure 1: Timeline The implementation of this strategy is straightforward. We need to set the start times of events to the start time of the interval assigned to the earliest window including the start time. Similarly, we need to modify the end times of events to the end time of the interval assigned to the latest window including the end time. The following snap-to-boundary function that rounds a timestamp value t down to the nearest value t' <= t such that t' is a + np for some integer n will be useful. For convenience, we will represent both DateTime and TimeSpan values using long ticks: static long SnapToBoundary(long t, long a, long p) {     return t - ((t - a) % p) - (t > a ? 0L : p); } How do we find the earliest window including the start time for an event? It’s the window following the last window that does not include the start time assuming that there are no gaps in the windows (i.e. duration < interval), and limitation of this solution. To find the end time of that antecedent window, we need to know the alignment of window ends: long e = a + (d % p); Using the window end alignment, we are finally ready to describe the start time selector: static long AdjustStartTime(long t, long e, long p) {     return SnapToBoundary(t, e, p) + p; } To find the latest window including the end time for an event, we look for the last window start time (non-inclusive): public static long AdjustEndTime(long t, long a, long d, long p) {     return SnapToBoundary(t - 1, a, p) + p + d; } Bringing it together, we can define the translation from events to ‘altered events’ as in Figure 1: public static IQStreamable<T> SnapToWindowIntervals<T>(IQStreamable<T> source, TimeSpan duration, TimeSpan interval, DateTime alignment) {     if (source == null) throw new ArgumentNullException("source");     // reason about DateTime and TimeSpan in ticks     long d = Math.Min(DateTime.MaxValue.Ticks, duration.Ticks);     long p = Math.Min(DateTime.MaxValue.Ticks, Math.Abs(interval.Ticks));     // set alignment to earliest possible window     var a = alignment.ToUniversalTime().Ticks % p;     // verify constraints of this solution     if (d <= 0L) { throw new ArgumentOutOfRangeException("duration"); }     if (p == 0L || p > d) { throw new ArgumentOutOfRangeException("interval"); }     // find the alignment of window ends     long e = a + (d % p);     return source.AlterEventLifetime(         evt => ToDateTime(AdjustStartTime(evt.StartTime.ToUniversalTime().Ticks, e, p)),         evt => ToDateTime(AdjustEndTime(evt.EndTime.ToUniversalTime().Ticks, a, d, p)) -             ToDateTime(AdjustStartTime(evt.StartTime.ToUniversalTime().Ticks, e, p))); } public static DateTime ToDateTime(long ticks) {     // just snap to min or max value rather than under/overflowing     return ticks < DateTime.MinValue.Ticks         ? new DateTime(DateTime.MinValue.Ticks, DateTimeKind.Utc)         : ticks > DateTime.MaxValue.Ticks         ? new DateTime(DateTime.MaxValue.Ticks, DateTimeKind.Utc)         : new DateTime(ticks, DateTimeKind.Utc); } Finally, we can describe our custom hopping window operator: public static IQWindowedStreamable<T> HoppingWindow2<T>(     IQStreamable<T> source,     TimeSpan duration,     TimeSpan interval,     DateTime alignment) {     if (source == null) { throw new ArgumentNullException("source"); }     return SnapToWindowIntervals(source, duration, interval, alignment).SnapshotWindow(); } By switching from HoppingWindow to HoppingWindow2 in the following example, the query returns quickly rather than gobbling resources and ultimately failing! public void Main() {     var start = new DateTimeOffset(new DateTime(2012, 6, 28), TimeSpan.Zero);     var duration = TimeSpan.FromSeconds(5);     var interval = TimeSpan.FromSeconds(2);     var alignment = new DateTime(2012, 3, 15, 12, 0, 0, DateTimeKind.Utc);     var events = this.Application.DefineEnumerable(() => new[]     {         EdgeEvent.CreateStart(start.AddSeconds(0), "e0"),         EdgeEvent.CreateStart(start.AddSeconds(1), "e1"),         EdgeEvent.CreateEnd(start.AddSeconds(1), start.AddSeconds(2), "e1"),         EdgeEvent.CreateStart(start.AddSeconds(3), "e2"),         EdgeEvent.CreateStart(start.AddSeconds(9), "e3"),         EdgeEvent.CreateEnd(start.AddSeconds(3), start.AddSeconds(10), "e2"),         EdgeEvent.CreateEnd(start.AddSeconds(9), start.AddSeconds(10), "e3"),     }).ToStreamable(AdvanceTimeSettings.IncreasingStartTime);     var adjustedEvents = SnapToWindowIntervals(events, duration, interval, alignment);     var query = from win in HoppingWindow2(events, duration, interval, alignment)                 select win.Count();     DisplayResults(adjustedEvents, "Adjusted Events");     DisplayResults(query, "Query"); } As you can see, instead of producing a massive number of windows for the open start edge e0, a single window is emitted from 12:00:15 AM until the end of time: Adjusted Events StartTime EndTime Payload 6/28/2012 12:00:01 AM 12/31/9999 11:59:59 PM e0 6/28/2012 12:00:03 AM 6/28/2012 12:00:07 AM e1 6/28/2012 12:00:05 AM 6/28/2012 12:00:15 AM e2 6/28/2012 12:00:11 AM 6/28/2012 12:00:15 AM e3 Query StartTime EndTime Payload 6/28/2012 12:00:01 AM 6/28/2012 12:00:03 AM 1 6/28/2012 12:00:03 AM 6/28/2012 12:00:05 AM 2 6/28/2012 12:00:05 AM 6/28/2012 12:00:07 AM 3 6/28/2012 12:00:07 AM 6/28/2012 12:00:11 AM 2 6/28/2012 12:00:11 AM 6/28/2012 12:00:15 AM 3 6/28/2012 12:00:15 AM 12/31/9999 11:59:59 PM 1 Regards, The StreamInsight Team

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  • SQL SERVER – Signal Wait Time Introduction with Simple Example – Wait Type – Day 2 of 28

    - by pinaldave
    In this post, let’s delve a bit more in depth regarding wait stats. The very first question: when do the wait stats occur? Here is the simple answer. When SQL Server is executing any task, and if for any reason it has to wait for resources to execute the task, this wait is recorded by SQL Server with the reason for the delay. Later on we can analyze these wait stats to understand the reason the task was delayed and maybe we can eliminate the wait for SQL Server. It is not always possible to remove the wait type 100%, but there are few suggestions that can help. Before we continue learning about wait types and wait stats, we need to understand three important milestones of the query life-cycle. Running - a query which is being executed on a CPU is called a running query. This query is responsible for CPU time. Runnable – a query which is ready to execute and waiting for its turn to run is called a runnable query. This query is responsible for Signal Wait time. (In other words, the query is ready to run but CPU is servicing another query). Suspended – a query which is waiting due to any reason (to know the reason, we are learning wait stats) to be converted to runnable is suspended query. This query is responsible for wait time. (In other words, this is the time we are trying to reduce). In simple words, query execution time is a summation of the query Executing CPU Time (Running) + Query Wait Time (Suspended) + Query Signal Wait Time (Runnable). Again, it may be possible a query goes to all these stats multiple times. Let us try to understand the whole thing with a simple analogy of a taxi and a passenger. Two friends, Tom and Danny, go to the mall together. When they leave the mall, they decide to take a taxi. Tom and Danny both stand in the line waiting for their turn to get into the taxi. This is the Signal Wait Time as they are ready to get into the taxi but the taxis are currently serving other customer and they have to wait for their turn. In other word they are in a runnable state. Now when it is their turn to get into the taxi, the taxi driver informs them he does not take credit cards and only cash is accepted. Neither Tom nor Danny have enough cash, they both cannot get into the vehicle. Tom waits outside in the queue and Danny goes to ATM to fetch the cash. During this time the taxi cannot wait, they have to let other passengers get into the taxi. As Tom and Danny both are outside in the queue, this is the Query Wait Time and they are in the suspended state. They cannot do anything till they get the cash. Once Danny gets the cash, they are both standing in the line again, creating one more Signal Wait Time. This time when their turn comes they can pay the taxi driver in cash and reach their destination. The time taken for the taxi to get from the mall to the destination is running time (CPU time) and the taxi is running. I hope this analogy is bit clear with the wait stats. You can check the Signalwait stats using following query of Glenn Berry. -- Signal Waits for instance SELECT CAST(100.0 * SUM(signal_wait_time_ms) / SUM (wait_time_ms) AS NUMERIC(20,2)) AS [%signal (cpu) waits], CAST(100.0 * SUM(wait_time_ms - signal_wait_time_ms) / SUM (wait_time_ms) AS NUMERIC(20,2)) AS [%resource waits] FROM sys.dm_os_wait_stats OPTION (RECOMPILE); Higher the Signal wait stats are not good for the system. Very high value indicates CPU pressure. In my experience, when systems are running smooth and without any glitch the Signal wait stat is lower than 20%. Again, this number can be debated (and it is from my experience and is not documented anywhere). In other words, lower is better and higher is not good for the system. In future articles we will discuss in detail the various wait types and wait stats and their resolution. Read all the post in the Wait Types and Queue series. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL DMV, SQL Performance, SQL Query, SQL Scripts, SQL Server, SQL Tips and Tricks, SQL Wait Stats, SQL Wait Types, T SQL, Technology

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  • SQL SERVER – Single Wait Time Introduction with Simple Example – Wait Type – Day 2 of 28

    - by pinaldave
    In this post, let’s delve a bit more in depth regarding wait stats. The very first question: when do the wait stats occur? Here is the simple answer. When SQL Server is executing any task, and if for any reason it has to wait for resources to execute the task, this wait is recorded by SQL Server with the reason for the delay. Later on we can analyze these wait stats to understand the reason the task was delayed and maybe we can eliminate the wait for SQL Server. It is not always possible to remove the wait type 100%, but there are few suggestions that can help. Before we continue learning about wait types and wait stats, we need to understand three important milestones of the query life-cycle. Running - a query which is being executed on a CPU is called a running query. This query is responsible for CPU time. Runnable – a query which is ready to execute and waiting for its turn to run is called a runnable query. This query is responsible for Single Wait time. (In other words, the query is ready to run but CPU is servicing another query). Suspended – a query which is waiting due to any reason (to know the reason, we are learning wait stats) to be converted to runnable is suspended query. This query is responsible for wait time. (In other words, this is the time we are trying to reduce). In simple words, query execution time is a summation of the query Executing CPU Time (Running) + Query Wait Time (Suspended) + Query Single Wait Time (Runnable). Again, it may be possible a query goes to all these stats multiple times. Let us try to understand the whole thing with a simple analogy of a taxi and a passenger. Two friends, Tom and Danny, go to the mall together. When they leave the mall, they decide to take a taxi. Tom and Danny both stand in the line waiting for their turn to get into the taxi. This is the Signal Wait Time as they are ready to get into the taxi but the taxis are currently serving other customer and they have to wait for their turn. In other word they are in a runnable state. Now when it is their turn to get into the taxi, the taxi driver informs them he does not take credit cards and only cash is accepted. Neither Tom nor Danny have enough cash, they both cannot get into the vehicle. Tom waits outside in the queue and Danny goes to ATM to fetch the cash. During this time the taxi cannot wait, they have to let other passengers get into the taxi. As Tom and Danny both are outside in the queue, this is the Query Wait Time and they are in the suspended state. They cannot do anything till they get the cash. Once Danny gets the cash, they are both standing in the line again, creating one more Single Wait Time. This time when their turn comes they can pay the taxi driver in cash and reach their destination. The time taken for the taxi to get from the mall to the destination is running time (CPU time) and the taxi is running. I hope this analogy is bit clear with the wait stats. You can check the single wait stats using following query of Glenn Berry. -- Signal Waits for instance SELECT CAST(100.0 * SUM(signal_wait_time_ms) / SUM (wait_time_ms) AS NUMERIC(20,2)) AS [%signal (cpu) waits], CAST(100.0 * SUM(wait_time_ms - signal_wait_time_ms) / SUM (wait_time_ms) AS NUMERIC(20,2)) AS [%resource waits] FROM sys.dm_os_wait_stats OPTION (RECOMPILE); Higher the single wait stats are not good for the system. Very high value indicates CPU pressure. In my experience, when systems are running smooth and without any glitch the single wait stat is lower than 20%. Again, this number can be debated (and it is from my experience and is not documented anywhere). In other words, lower is better and higher is not good for the system. In future articles we will discuss in detail the various wait types and wait stats and their resolution. Read all the post in the Wait Types and Queue series. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL DMV, SQL Performance, SQL Query, SQL Scripts, SQL Server, SQL Tips and Tricks, SQL Wait Stats, SQL Wait Types, T SQL, Technology

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  • Developing web application with time zones support

    - by outcoldman
    When you develop web application you should know that client PCs can be located anywhere on earth. Even if you develop app just for your country users you should remember it (in Russia now we have 9 time zones, before 28 of March we had 11 time zones). On big sites with many members do it very easy – you can place field “time zone” in member profile, in Sharepoint I saw this solution, and many enterprise app do it like this. But if we have simple website with blog publications or website with news and we don’t have member profiles on server, how we can support user’s time zones? I thought about this question because I wanted to develop time zone support on my own site. My case is ASP.NET MVC app and MS SQL Server DB. First, I started from learning which params we have at HTTP headers, but it doesn’t have information about it. So we can’t use regional settings and methods DateTime.ToLocalTime and DateTime.ToUniversalTime until we get user time zone on server. If we used our app before without time zones support we need to change dates from local time zone to UTC time zone (something like Greenwich Mean Time). Read more...(Redirect to http://outcoldman.ru)

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  • Opening Time-Machine OSX backup files on Windows 7?

    - by user39279
    Hi, Have Time Machine backups on a Western Digital External HD. The Time Machine backups were done on my now dead Mac G4 running OSX Leopard- I am waiting on a new iMac but in the meantime I need to access some of my backup files urgently. I have a laptop running Windows 7 so is there any safe way of accessing some of the files from the Time Machine backup on my laptop and still be able to do a full restore when the iMac arrives? Thanks -

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  • How do I restore a non-system hard drive using Time Machine under OSX?

    - by richardtallent
    I dropped one of the external drives on my Mac Pro and it started making noises... so I bought a replacement drive. No biggie, that's why I have Time Machine, right? So now that I have the new drive up and initialized, how do I actually restore the drive from backup? Time Machine is intuitive when it comes to restoring the system drive or restoring individual folders/files on the same literal device, but I'm a bit stuck in how to properly restore an entire drive that is not the boot drive. I saw one suggestion to use the same volume name as the old drive and then go into Time Machine. Haven't tried that since the information is unconfirmed. For now, I just went to the Time Machine volume, found the latest backup folder for that volume, and I'm copying the files via Finder. Of couse, I expect this to work just fine, but I feel like I'm missing something if that's the "proper" way to do this.

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  • How can I set the date format to my country setting?

    - by Jamina Meissner
    I am German, but I use only English software. Hence, I am also using English Ubuntu. It's not because I don't know how to install German Ubuntu. It's because I prefer to work with English software environment. However, I would like to keep date & time format in German format, just as I use a German keyboard layout in English Ubuntu. I can set the time format to 24h time. But how can I set the date format to German time format? It is irritating for me to have the day number before the time numbers: In other words, instead of "Oct 14 15:16" I want it to display "14 Okt" or (if only English language is available) "14 Oct 15:16" or "14th Oct 15:16". At least, the number of the day should be displayed before the month. In Windows, it was no problem to choose time/date/currency settings according to a chosen country. Where can I do this in Ubuntu? The best would be if I could freely enter the date/time format myself with variables (DD.MM hh.mm.ss etc). I found answers for Ubuntu 11.04, but not for Ubuntu 12.04. I am using Ubuntu 12.04, 64-bit. Keep in mind that I am a beginner. So I'd like to be able to do this via GUI, if possible. EDIT: I found the answer in a forum. Go to System Settings... and choose Language Support. There are two tabs, Language and Reginal Formats. You are by default on the Language tab. On the Language tab, click Install / Remove Languages. A window with a list of languages opens. Mark the language(s) you want to add for your time/date/currency format. Click Apply Changes. Ubuntu will now download and install the additional language files, as well as help files of other applications in this language. So don't be irritated. When Ubuntu has finished applying the changes, switch to Regional Formats tab. (Do not change the Language for menus and windows on the Language tab if you only want to change the date/time/unit format). There you can choose from the dropdown list the language for your preferred format for date/time/currency/unit. Log out and log in again to have the changes take effect.

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  • Do not expose enum in WCF response

    - by Michael Freidgeim
    We had a backward compatibility problem in WCF client, when in Service application a new value was added to one of enums. We discussed different ways to avoid this backward compatibility issues, and I found recommendation do not expose enum in wcf response in http://stackoverflow.com/a/788281/52277.It is still required to create new versions of our service interfaces to replace each enum fields with string field, that expects only documented values, and describe, what should be default behavior, if field has an unexpected value.

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  • Logic - Time measurement

    - by user73384
    To measure the following for tasks- Last execution time and maximum execution time for each task. CPU load/time consumed by each task over a defined period informed by application at run time. Maximum CPU load consumed by each task. Tasks have following characteristics- First task runs as background – Event information for entering only Second task - periodic – Event information for entering and exiting from task Third task is interrupt , can start any time – no information available from this task Forth task highest priority interrupt , can start any time – Event information for entering and exiting from task Should use least possible execution time and memory. 32bit increment timer available for time counting. Lets prepare and discuss the logic, It’s OK to have limitations …! Questions on understanding problem statement are welcome

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  • Opening response stream in silverlight

    - by John Maloney
    Hello, I am attempting to return a image from a server using Silverlight 3. The server returns the Response stream like this: context.Response.ContentType = imageFactory.ContentType imgStream.WriteTo(context.Response.OutputStream) imgStream.Close() context.Response.End() On the Silverlight client I am handling the stream like: Dim request As HttpWebRequest = result.AsyncState Dim response As HttpWebResponse = request.EndGetResponse(result) Dim responseStream As IO.Stream = response.GetResponseStream() I want to take that stream and open the browsers save dialog, one option I have explored is using the Html.Window.Navigate(New Uri("image url")) and this opened the correct browser default dialog but it is not an option because I need to send extended information(e.g. XML) to the server through the HttpRequest.Headers.Item and the Navigate doesn't allow this. How can I take a Response Stream and force the default browser Save dialog to appear from the Silverlight Application without using the Html.Window.Navigate(New Uri("image url"))?

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  • Help with IE bugs when writing JSON via an ASPX response

    - by Jereme
    I have an ASPX page that I am using to write JSON. It works great in Firefox and Chrome, but when I try and use it in IE 8 it gives me an "The XML page cannot be displayed" error instead of allowing jQuery to load the JSON being written by the response. Any ideas? Here is what my code looks like: protected override void OnLoad(EventArgs e) { Response.Clear(); Response.ClearHeaders(); Response.ContentType = "application/json"; Response.Cache.SetCacheability(HttpCacheability.NoCache); Response.Write(string.Format("[ {{ \"Foo\": \"{0}\", \"bar\": \"{1}\" }} ]", "Foo Content", "Bar Content")); Response.End(); }

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  • Trouble determining proper decoding of a REST response from an ArcGIS REST service using IHttpModule

    - by Ryan Taylor
    First a little background on what I am trying to achieve. I have an application that is utilizing REST services served by ArcGIS Server and IIS7. The REST services return data in one of several different formats. I am requesting a JSON response. I want to be able to modify the response (remove or add parameters) before the response is sent to the client. However, I am having difficulty converting the stream to a string that I can modify. To that end, I have implemented the following code in order to try to inspect the stream. SecureModule.cs using System; using System.Web; namespace SecureModuleTest { public class SecureModule : IHttpModule { public void Init(HttpApplication context) { context.BeginRequest += new EventHandler(OnBeginRequest); } public void Dispose() { } public void OnBeginRequest(object sender, EventArgs e) { HttpApplication application = (HttpApplication) sender; HttpContext context = application.Context; HttpRequest request = context.Request; HttpResponse response = context.Response; response.Filter = new ServicesFilter(response.Filter); } } } ServicesFilter.cs using System; using System.IO; using System.Text; namespace SecureModuleTest { class ServicesFilter : MemoryStream { private readonly Stream _outputStream; private StringBuilder _content; public ServicesFilter(Stream output) { _outputStream = output; _content = new StringBuilder(); } public override void Write(byte[] buffer, int offset, int count) { _content.Append(Encoding.UTF8.GetString(buffer, offset, count)); using (TextWriter textWriter = new StreamWriter(@"C:\temp\content.txt", true)) { textWriter.WriteLine(String.Format("Buffer: {0}", _content.ToString())); textWriter.WriteLine(String.Format("Length: {0}", buffer.Length)); textWriter.WriteLine(String.Format("Offset: {0}", offset)); textWriter.WriteLine(String.Format("Count: {0}", count)); textWriter.WriteLine(""); textWriter.Close(); } // Modify response _outputStream.Write(buffer, offset, count); } } } The module is installed in the /ArcGIS/rest/ virtual directory and is executed via the following GET request. http://localhost/ArcGIS/rest/services/?f=json&pretty=true The web page displays the expected response, however, the text file tells a very different (encoded?) story. Expect Response {"currentVersion" : "10.0", "folders" : [], "services" : [ ] } Text File Contents Buffer: ? ?`I?%&/m?{J?J??t??`$?@??????iG#)?*??eVe]f@????{???{???;?N'????\fdl??J??!????~|?"~?G?u]???'?)??G?????G??7N????W??{?????,??|?OR????q? Length: 4096 Offset: 0 Count: 168 Buffer: ? ?`I?%&/m?{J?J??t??`$?@??????iG#)?*??eVe]f@????{???{???;?N'????\fdl??J??!????~|?"~?G?u]???'?)??G?????G??7N????W??{?????,??|?OR????q?K???!P Length: 4096 Offset: 0 Count: 11 Interestingly, Fiddler depicts a similar picture. Fiddler Request GET http://localhost/ArcGIS/rest/services/?f=json&pretty=true HTTP/1.1 Host: localhost Connection: keep-alive User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.70 Safari/533.4 Referer: http://localhost/ArcGIS/rest/services Cache-Control: no-cache Pragma: no-cache Accept: application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,*/*;q=0.5 Accept-Encoding: gzip,deflate,sdch Accept-Language: en-US,en;q=0.8 Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.3 Cookie: a=mWz_JFOusuGPnS3w5xx1BSUuyKGB3YZo92Dy2SUntP2MFWa8MaVq6a4I_IYBLKuefXDZANQMeqvxdGBgQoqTKz__V5EQLHwxmKlUNsaK7do. Fiddler Response - Before Clicking Decode HTTP/1.1 200 OK Content-Type: text/plain;charset=utf-8 Content-Encoding: gzip ETag: 719143506 Server: Microsoft-IIS/7.5 X-Powered-By: ASP.NET Date: Thu, 10 Jun 2010 01:08:43 GMT Content-Length: 179 ????????`I?%&/m?{J?J??t??`$?@??????iG#)?*??eVe]f@????{???{???;?N'????\fdl??J??!????~|?"~?G?u]???'?)??G?????G??7N????W??{?????,??|?OR????q?K???! P??? Fiddler Response - After Clicking Decode HTTP/1.1 200 OK Content-Type: text/plain;charset=utf-8 ETag: 719143506 Server: Microsoft-IIS/7.5 X-Powered-By: ASP.NET Date: Thu, 10 Jun 2010 01:08:43 GMT Content-Length: 80 {"currentVersion" : "10.0", "folders" : [], "services" : [ ] } I think that the problem may be a result of compression and/or chunking of data (this might be why I am receiving two calls to ServicesFilter.Write(...), however, I have not yet been able to solve the issue. How might I decode, unzip, and otherwise convert the byte stream into the string I know it should be for modification by my filter?

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  • How can we plan projects realistically while accounting for support issues?

    - by Thomas Clayson
    We're having a problem at work: we're trying to schedule work so that we can assess time scales and get deadline dates. The problem is that it's difficult to plan for a project without knowing everything that's going to happen. For instance, right now we've planned all our projects through the start of December, however in that time we will have various in house and external meetings, teleconferences and extra work. It's all well and good to say that a project will take three weeks, but if there is a week's worth of interruption in that time then the date of completion will be pushed back a week. The problem is 3 fold: When we schedule projects the time scales are taken literally. If we estimate three weeks, the deadline is set for three week's time, the client is told, and there is no room for extension. Interim work and such means that we lose productive time working on the project. Sometimes clients don't have the time that we need to take to do the work, so they'll sometimes come to us and say they need a project done by the end of the month even when we think that the work will take two months - not to mention we already have work to be doing. We have a Gantt chart which we are trying to fill in with all the projects we have and we fill in timesheets, but they're not compared to the Gantt chart at all. This makes it difficult to say "Well, we scheduled 3 weeks for this project, but we've lost a week here so the deadline has to move back a week." It's also not professional to keep missing deadlines we've communicated to the client. How do other people deal with this type of situation? How do you manage the planning of projects? How much "extra" time do you schedule into a project to account for non-project work that occurs during a project? How do you deal with support issues and bugs and stuff? Things you can't account for during planning? UPDATE Lots of good answers thank you.

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