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  • RightNow stunning references: Spotlight on "The Boston Globe"

    - by Richard Lefebvre
    The Boston Globe’s World Class Contact Center Improves Customer Service and Retention with Oracle Web, Mobile, and Social Media Solutions. “Oracle RightNow solutions help us deliver exceptional customer support to both print customers and our technology-savvy digital customers. Whether customers are chatting online with an agent or finding answers from their mobile devices, Oracle RightNow solutions help our clients get the information they need anytime, anywhere.” ? Robert Saurer, Director of Customer Care and Marketing, The Boston Globe Read the full Press Release here

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  • Let your Signature Experience drive IT-decision making

    - by Tania Le Voi
    Today’s CIO job description:  ‘’Align IT infrastructure and solutions with business goals and objectives ; AND while doing so reduce costs; BUT ALSO, be innovative, ensure the architectures are adaptable and agile as we need to act today on the changes that we may request tomorrow.”   Sound like an unachievable request? The fact is, reality dictates that CIO’s are put under this type of pressure to deliver more with less. In a past career phase I spent a few years as an IT Relationship Manager for a large Insurance company. This is a role that we see all too infrequently in many of our customers, and it’s a shame.  The purpose of this role was to build a bridge, a relationship between IT and the business. Key to achieving that goal was to ensure the same language was being spoken and more importantly that objectives were commonly understood - hence service and projects were delivered to time, to budget and actually solved the business problems. In reality IT and the business are already married, but the relationship is most often defined as ‘supplier’ of IT rather than a ‘trusted partner’. To deliver business value they need to understand how to work together effectively to attain this next level of partnership. The Business cannot compete if they do not get a new product to market ahead of the competition, or for example act in a timely manner to address a new industry problem such as a legislative change. An even better example is when the Application or Service fails and the Business takes a hit by bad publicity, being trending topics on social media and losing direct revenue from online channels. For this reason alone Business and IT need the alignment of their priorities and deliverables now more than ever! Take a look at Forrester’s recent study that found ‘many IT respondents considering themselves to be trusted partners of the business but their efforts are impaired by the inadequacy of tools and organizations’.  IT Meet the Business; Business Meet IT So what is going on? We talk about aligning the business with IT but the reality is it’s difficult to do. Like any relationship each side has different goals and needs and language can be a barrier; business vs. technology jargon! What if we could translate the needs of both sides into actionable information, backed by data both sides understand, presented in a meaningful way?  Well now we can with the Business-Driven Application Management capabilities in Oracle Enterprise Manager 12cR2! Enterprise Manager’s Business-Driven Application Management capabilities provide the information that IT needs to understand the impact of its decisions on business criteria.  No longer does IT need to be focused solely on speeds and feeds, performance and throughput – now IT can understand IT’s impact on business KPIs like inventory turns, order-to-cash cycle, pipeline-to-forecast, and similar.  Similarly, now the line of business can understand which IT services are most critical for the KPIs they care about. There are a good deal of resources on Oracle Technology Network that describe the functionality of these products, so I won’t’ rehash them here.  What I want to talk about is what you do with these products. What’s next after we meet? Where do you start? Step 1:  Identify the Signature Experience. This is THE business process (or set of processes) that is core to the business, the one that drives the economic engine, the process that a customer recognises the company brand for, reputation, the customer experience, the process that a CEO would state as his number one priority. The crème de la crème of your business! Once you have nailed this it gets easy as Enterprise Manager 12c makes it easy. Step 2:  Map the Signature Experience to underlying IT.  Taking the signature experience, map out the touch points of the components that play a part in ensuring this business transaction is successful end to end, think of it like mapping out a critical path; the applications, middleware, databases and hardware. Use the wealth of Enterprise Manager features such as Systems, Services, Business Application Targets and Business Transaction Management (BTM) to assist you. Adding Real User Experience Insight (RUEI) into the mix will make the end to end customer satisfaction story transparent. Work with the business and define meaningful key performance indicators (KPI’s) and thresholds to enable you to report and action upon. Step 3:  Observe the data over time.  You now have meaningful insight into every step enabling your signature experience and you understand the implication of that experience on your underlying IT.  Watch if for a few months, see what happens and reconvene with your business stakeholders and set clear and measurable targets which can re-define service levels.  Step 4:  Change the information about which you and the business communicate.  It’s amazing what happens when you and the business speak the same language.  You’ll be able to make more informed business and IT decisions. From here IT can identify where/how budget is spent whether on the level of support, performance, capacity, HA, DR, certification etc. IT SLA’s no longer need be focused on metrics such as %availability but structured around business process requirements. The power of this way of thinking doesn’t end here. IT staff get to see and understand how their own role contributes to the business making them accountable for the business service. Take a step further and appraise your staff on the business competencies that are linked to the service availability. For the business, the language barrier is removed by producing targeted reports on the signature experience core to the business and therefore key to the CEO. Chargeback or show back becomes easier to justify as the ‘cost of day per outage’ can be more easily calculated; the business will be able to translate the cost to the business to the cost/value of the underlying IT that supports it. Used this way, Oracle Enterprise Manager 12c is a key enabler to a harmonious relationship between the end customer the business and IT to deliver ultimate service and satisfaction. Just engage with the business upfront, make the signature experience visible and let Enterprise Manager 12c do the rest. In the next blog entry we will cover some of the Enterprise Manager features mentioned to enable you to implement this new way of working.  

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  • CVE-2012-0882 Buffer Overflow vulnerability in yaSSL

    - by Umang_D
    CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2012-0882 Buffer overflow vulnerability 7.5 yaSSL MySQL 5.1 5.1.62 MySQL 5.5 5.5.22 This notification describes vulnerabilities fixed in third-party components that are included in Oracle's product distributions.Information about vulnerabilities affecting Oracle products can be found on Oracle Critical Patch Updates and Security Alerts page.

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  • T-SQL User-Defined Functions: the good, the bad, and the ugly (part 3)

    - by Hugo Kornelis
    I showed why T-SQL scalar user-defined functions are bad for performance in two previous posts. In this post, I will show that CLR scalar user-defined functions are bad as well (though not always quite as bad as T-SQL scalar user-defined functions). I will admit that I had not really planned to cover CLR in this series. But shortly after publishing the first part , I received an email from Adam Machanic , which basically said that I should make clear that the information in that post does not apply...(read more)

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  • Oracle Magazine, January/February 2008

    Oracle Magazine January/February features articles on Oracle Database 11g, SOA, Northwestern University, Oracle database replay, Oracle Business Intelligence and Oracle Identity Management, Oracle Real Application Clusters, tuning by tracing, Oracle Application Express, Oracle Data Guard, Oracle Secure Enterprise Search, Oracle Information Rights Management, and much more.

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  • Webcast

    - by bwalstra
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Invites You To: Monetizing Digital Media From Clicks To Cash Digital goods and services are booming, and smart businesses are transforming the way they sell and deliver their offerings in the exploding digital marketplace. Using information-services, credit-card, and digital-media examples Oracle’s Mustafa Oyumi and Tripp Partain will show the Oracle Digital Media solution - from clicks to cash: · Design, Model, and Launch New Products · Review Real Time Market Effectiveness and Respond · Rate, Bill, Invoice, Revenue Rec, and Collect · Determine Rights, Royalties, Licensing, and Commissions · Analyze Enterprise Results Friday, July 6, 2012 11:00 a.m. – 11:45 a.m. <Webcast Details> <Webcast Details> Agenda 11:00 a.m. Overview 11:10 a.m. Demo 11:30 a.m. Q&A Copyright © 2012, Oracle. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement 36526 Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States Create or update your profile to receive customized e-mail about Oracle products and services. If you do not wish to receive any further electronic marketing communications from Oracle you can Opt-Out completely, please note you will no longer receive newsletters and product information you may have subscribed to.

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  • Website Benchmarking - How Does Your Website Compare?

    With over 14 billion websites, the internet is fast becoming the first place people look for information. As the number of websites swells it becomes increasingly difficult to set your own website apart from the rest. Being able to quantify the friendliness of your website is essential if you want to know what changes can be made for the better and how you can expect those changes to effect traffic and ranking.

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  • JDK bug migration milestone: JIRA now the system of record

    - by darcy
    I'm pleased to announce the OpenJDK bug database migration project has reached a significant milestone: the JDK has switched from the legacy Sun "bugtraq" system to a new internal JIRA instance as the system of record for our bug tracking. This completes the initial phase of the previously described plan of getting OpenJDK onto an externally visible and writable bug tracker. The identities contained in the current system include recognized OpenJDK contributors. The bug migration effort to date has been sizable in multiple dimensions. There are around 140,000 distinct issues imported into the JDK project of the JIRA instance, nearly 165,000 if backport issues to track multiple-release information are included. Separately, the Code Tools OpenJDK project has its own JIRA project populated with several thousands existing bugs. Once the OpenJDK JIRA instance is externalized, approved OpenJDK projects will be able to request the creation of a JIRA project for issue tracking. There are many differences in the schema used to model bugs between the legacy bug system and the schema for the new JIRA projects. We've favored simplifications to the existing system where possible and, after much discussion, we've settled on five main states for the OpenJDK JIRA projects: New Open In progress Resolved Closed The Open and In-progress states can have a substate Understanding field set to track whether the issues has its "Cause Known" or "Fix understood". In the closed state, a Verification field can indicate whether a fix has been verified, unverified, or if the fix has failed. At the moment, there will be very little externally visible difference between JIRA for OpenJDK and the legacy system it replaces. One difference is that bug numbers for newly filed issues in the JIRA JDK project will be 8000000 and above. If you are working with JDK Hg repositories, update any local copies of jcheck to the latest version which recognizes this expanded bug range. (The bug numbers of existing issues have been preserved on the import into JIRA). Relatively soon, we plan for the pages published on bugs.sun.com to be generated from information in JIRA rather than in the legacy system. When this occurs, there will be some differences in the page display and the terminology used will be revised to reflect JIRA usage, such as referring to the "component/subcomponent" of an issue rather than its "category". The exact timing of this transition will be announced when it is known. We don't currently have a firm timeline for externalization of the JIRA system. Updates will be provided as they become available. However, that is unlikely to happen before JavaOne next week!

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  • Is SOAP Http POST more complicated than I thought

    - by Pete Petersen
    I'm currently writing a bit of code to send some xml data to a web service via HTTP POST. I thought this would be really simple and have written the following example code (C#) Console.WriteLine("Press enter to send data..."); while (Console.ReadLine() != "q") { HttpWebRequest httpWReq = (HttpWebRequest)WebRequest.Create(@"http://localhost:8888/"); Foo fooItem = new Foo { Member1 = "05", Member2 = "74455604", Member3 = "15101051", Member4 = 1, Member5 = "fsf", Member6 = 6.52, }; ASCIIEncoding encoding = new ASCIIEncoding(); string postData = fooItem.ToXml(); byte[] data = encoding.GetBytes(postData); httpWReq.Method = "POST"; httpWReq.ContentType = "application/xml"; httpWReq.ContentLength = data.Length; using (Stream stream = httpWReq.GetRequestStream()) { stream.Write(data, 0, data.Length); } HttpWebResponse response = (HttpWebResponse)httpWReq.GetResponse(); string responseString = new StreamReader(response.GetResponseStream()).ReadToEnd(); Console.WriteLine("Received " + responseString); Console.WriteLine("Press enter to send data..."); } This is all I thought would be necessary, however I have now been given the details for the web service. This included some information which is unfarmiliar to me and I'm unsure whether I need to include it. The information I was sent was <url>http://sometext/soap/rpc</url> <namespace>http://sometext/a.services</namespace> <method>receiveInfo</method> <parm-id>xmldata</parm-id> (Input data) (Actual XML data as string) <parm-id>status</parm-id> (Output data) <userid>user</userid> <password>pass</password> <secure>false</secure> I guess this means I need to include a username and password somehow, but I'm not sure what the namespace or method fields are used for. Could anyone give me a hint? Sorry I've never used webservices before.

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  • Next Best Action: an emerging engagement paradigm can elevate customer experience to the next level

    - by Richard Lefebvre
    As customer interactions increase across an expanding number of communication channels, business leaders are struggling to understand and engage with each customer effectively. To address this challenge, leading organizations are adopting strategies around “next best action,” a decision-support model that systematically identifies the next best step to take in the customer conversation—whether that action is providing additional information or targeted services, presenting a unique offer, or taking no action at all... Read the complete article - by Mark A. Stevens (vice president, Insight and Customer Strategy, at Oracle) - here

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  • Get Popular Web Applications with the Windows Web App Gallery

    The Windows Web App Gallery provides instant access to the most popular FREE web applications available today. With just a few clicks you can install any of the over 20 popular web applications such as CMS, blogs, wikis, e-commerce and more. Be up and running in just minutes. For more information or to browse the Application Gallery, please visit the Web Application Gallery page.

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  • Compiling for T4

    - by Darryl Gove
    I've recently had quite a few queries about compiling for T4 based systems. So it's probably a good time to review what I consider to be the best practices. Always use the latest compiler. Being in the compiler team, this is bound to be something I'd recommend But the serious points are that (a) Every release the tools get better and better, so you are going to be much more effective using the latest release (b) Every release we improve the generated code, so you will see things get better (c) Old releases cannot know about new hardware. Always use optimisation. You should use at least -O to get some amount of optimisation. -xO4 is typically even better as this will add within-file inlining. Always generate debug information, using -g. This allows the tools to attribute information to lines of source. This is particularly important when profiling an application. The default target of -xtarget=generic is often sufficient. This setting is designed to produce a binary that runs well across all supported platforms. If the binary is going to be deployed on only a subset of architectures, then it is possible to produce a binary that only uses the instructions supported on these architectures, which may lead to some performance gains. I've previously discussed which chips support which architectures, and I'd recommend that you take a look at the chart that goes with the discussion. Crossfile optimisation (-xipo) can be very useful - particularly when the hot source code is distributed across multiple source files. If you're allowed to have something as geeky as favourite compiler optimisations, then this is mine! Profile feedback (-xprofile=[collect: | use:]) will help the compiler make the best code layout decisions, and is particularly effective with crossfile optimisations. But what makes this optimisation really useful is that codes that are dominated by branch instructions don't typically improve much with "traditional" compiler optimisation, but often do respond well to being built with profile feedback. The macro flag -fast aims to provide a one-stop "give me a fast application" flag. This usually gives a best performing binary, but with a few caveats. It assumes the build platform is also the deployment platform, it enables floating point optimisations, and it makes some relatively weak assumptions about pointer aliasing. It's worth investigating. SPARC64 processor, T3, and T4 implement floating point multiply accumulate instructions. These can substantially improve floating point performance. To generate them the compiler needs the flag -fma=fused and also needs an architecture that supports the instruction (at least -xarch=sparcfmaf). The most critical advise is that anyone doing performance work should profile their application. I cannot overstate how important it is to look at where the time is going in order to determine what can be done to improve it. I also presented at Oracle OpenWorld on this topic, so it might be helpful to review those slides.

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  • eSTEP Newsletter December 2012

    - by uwes
    Dear Partners,We would like to inform you that the December issue of our Newsletter is now available.The issue contains informations to the following topics: Notes from Corporate: It's Earth day - Every Day, Oracle SPARC Newsletter, Pre-Built Developer VMs (for Oracle VM VirtualBox), Oracle Database Appliance Now Certified by SAP, Database High Availability, Cultivating Business-Led Innovation Technical Corner: Geek Fest! Talking About the Design of the T4 and T5 SPARC Chips, Blog: Is This Your Idea of Disaster Recovery?; Oracle® Practitioner Guide - A Pragmatic Approach to Cloud Adoption; Oracle Practitioner Guide: A pragmatic Approach to Cloud Adoption; Darren Moffat Explains the new ZFS Encryption Features in Solaris 11.1; Command Summary: Basic Operations with the Image Packaging System; SPARC T4 Server Delivers Outstanding Performance on Oracle Business Intelligence Enterprise Edition 11g; SPARC T4-4 Servers Set First World Record on PeopleSoft HCM 9.1 Benchmark; Sun ZFS Appliance Monitor Refresh: Core Factor Table; Remanufactured Systems Program for Sun Systems from Oracle; Reminder: Oracle Premier Support for Systems; Reminder: Oracle Platinum Services Learning & Events: eSTEP Events Schedule; Recently Delivered Techcasts; Webinar: Maximum Availibility with Oracle GoldenGate References: LUKOIL Overseas Holding Optimizes Oil Field Development Projects with Integrated Project Management; United Networks Increases Accounting Flexibility and Boosts System Performance with ERP Applications Upgrade; Ziggo Rapidly Creates Applications That Accelerate Communications-Service Orders l How to ...: The Role of Oracle Solaris Zones and Oracle Linux Containers in a Virtualization Strategy; How to Update to Oracle Solaris 11.1; Using svcbundle to Create Manifests and Profiles in Oracle Solaris 11.1; How to Migrate Your Data to Oracle Solaris 11 Using Shadow Migration; How to Script Oracle Solaris 11.1 Zones for Easy Cloning; How to Script Oracle Solaris 11 Zones Creation for a Network-in-a-Box Configuration; How to Know Whether T4 Crypto Accelerators Are in Use; Fault Handling and Prevention – Part 1; Transforming and Consolidating Web Data with Oracle Database; Looking Under the Hood at Networking in Oracle VM Server for x86; Best Way to Migrate Data from Legacy File System to ZFS in Oracle Solaris 11; Special Year End Article: The Top 10 Strategic CIO Issues For 2013 You find the Newsletter on our portal under eSTEP News ---> Latest Newsletter. You will need to provide your email address and the pin below to get access. Link to the portal is shown below.URL: http://launch.oracle.com/PIN: eSTEP_2011Previous published Newsletters can be found under the Archived Newsletters section and more useful information under the Events, Download and Links tab. Feel free to explore and any feedback is appreciated to help us improve the service and information we deliver.Thanks and best regards,Partner HW Enablement EMEA

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  • Do Online Businesses Really Need High Bandwidth Hosting?

    Irrespective of the amount of information available on the internet it still feels like the need for more to us. People say that there is no distinction between a upcoming businessman and an already victorious businessman in terms of having complete knowledge of ones business. It is the most difficult decision for a new entrepreneur to make as to going in for a high bandwidth hosting or an average hosting plan.

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  • T-SQL Tuesday #006 Round-up!

    - by Mike C
    T-SQL Tuesday this month was all about LOB (large object) data. Thanks to all the great bloggers out there who participated! The participants this month posted some very impressive articles with information running the gamut from Reporting Services to SQL Server spatial data types to BLOB-handling in SSIS. One thing I noticed immediately was a trend toward articles about spatial data (SQL Server 2008 Geography and Geometry data types, a very fun topic to explore if you haven’t played around with...(read more)

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  • How can I achieve strong typing with a component messaging system?

    - by Vaughan Hilts
    I'm looking at implementing a messaging system in my entity component system. I've deduced that I can use an event / queue for passing messages, but right now, I just use a generic object and cast out the data I want. I also considered using a dictionary. I see a lot of information on this, but they all involve a lot of casting and guessing. Is there any way to do this elegantly and keep strong typing on my messages?

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  • Billing from card directly [on hold]

    - by php_nub_qq
    I, for the life of me, cannot find any literature on this, simply because I have no clue how it is called. I want to learn how to implement a payment option that consists of paying with your credit/debit card directly without the use of a third party like paypal. This is what I am talking about Can you please give me some information about how this payment method is called and possibly some articles I can read up on. Thank you!

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  • PeopleSoft New Design Solves Navigation Problem

    - by Applications User Experience
    Anna Budovsky, User Experience Principal Designer, Applications User Experience In PeopleSoft we strive to improve User Experience on all levels. Simplifying navigation and streamlining access to the most important pages is always an important goal. No one likes to waste time waiting for pages to load and watching a spinning glass going on and on. Those performance-affecting server trips, page-load waits and just-too-many clicks were complained about for a long time. Something had to be done. A few new designs came in PeopleSoft 9.2 helping users to access their everyday work areas easier and faster. For example, Dashboard and Work Center aggregate most accessed information sections on a single page; Related Information allows users to complete transaction-related-research without interrupting a transaction and Secure Search gets users to a specific page directly. Today we’ll talk about the Actions menu. Most PeopleSoft pages are shared between individual products and product lines. It means changing the content on a single page involves Oracle development and quality assurance time for making and testing the changes. In order to streamline the navigation and cut down on accessing PeopleSoft pages one-page-at-a-time, we introduced a new menu design. The new menu allows accessing shared pages without the Oracle development team making any local changes, and it works as an additional one-click-path to specific high-traffic actionable pages. Let’s look at how many steps it took to Change Salary for an employee in HCM 9.1 before: Figure 1. BEFORE: The 6 steps a user would take to Change Salary in PeopleSoft HCM 9.1 In PeopleSoft 9.1 it took 5 steps + page loading time + additional verification time for making sure a correct employee is selected from the table. In PeopleSoft 9.2 it only takes 2 steps. To complete Ad Hoc Change Salary action, the user can start from the HCM Manager's Dashboard, click the Action menu within a table, choose a menu option, and access a correct employee’s details page to take an action. Figure 2. AFTER: The 2 steps a user would take to Change Salary in PeopleSoft HCM 9.2 The new menu is placed on a row level which ensures the user accesses the correct employee’s details page. The Actions menu separates menu options into hierarchical sections which help to scan and access the correct option quickly. The new menu’s small size and its structure enabled users to access high-traffic pages from any page and from any part of the page. No more spinning hourglass, no more multiple pages upload. The flexible design fits anywhere on a page and provides a fast and reliable path to the correct destination within the product. Now users can: Access any target page no matter how far it is buried from the starting point; Reduce navigation and page-load time; Improve productivity and reduce errors. The new menu design is available and widely used in all PeopleSoft 9.2 product lines.

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  • Oracle Service Bus Customer Panel - Choice Hotel's Deployment Description at OpenWorld

    - by Bruce Tierney
    Choice Hotels shared their Oracle Service Bus deployment during the recent Customer Panel on Oracle Service Bus.  Charlie Taylor of Choice provides an excellent in-depth description of architectural guidelines including project naming and project structure.  Below is a screenshot from the session highlighting the flow from proxy service to business service, transformation, orchestration and more: For more information about Oracle OpenWorld SOA & BPM Session, please see the Focus on SOA and BPM document 

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