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  • How Social Is Your Contact Center?

    - by Charles Knapp
    More than 75% of consumers have complained on a social site after a poor customer experience. Yet, 70% of companies have little understanding of the social media conversations about their brand. To deliver upon your brand promise, retain customers, and increase their lifetime value, you must deliver great customer experiences across social, mobile, phone, and chat channels. Siloed channels produce poor customer experiences. Social channels must integrate with the people, processes, technology, and traditional channels used to satisfy customers. The more effective a company’s social marketing, the greater the demand for effective social service. However, service is not a job for social marketers. It is a job for service specialists, focused on KPIs such as response time, first contact resolution, satisfaction, churn, retention, and customer lifetime value. Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs, and negligible return on investments. Service leaders should consider carefully how to integrate social channels with their current customer service and support people, processes, technology, and channels. Here is one company realizing success: the pre-integrated Oracle RightNow Social Experience “empowers our contact center operations by enabling our agents to join customer conversations that are happening on social sites like Twitter and Facebook and integrate those conversations into our overall multichannel customer engagement processes.” — Lisa Larson, Drugstore.com

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  • Comments syntax for Idoc Script

    - by kyle.hatlestad
    Maybe this is widely known and I'm late to the party, but I just ran across the syntax for making comments in Idoc Script. It's been something I've been hoping to see for a long time. And it looks like it quietly snuck into the 10gR3 release. So for comments in Idoc Script, you simply [[% surround your comments in these symbols. %]] They can be on the same line or span multiple lines. If you look in the documentation, it still mentions making comments using the syntax. Well, that's certainly not an ideal approach. You're stuffing your comment into an actual variable, it's taking up memory, and you have to watch double-quotes in your comment. A perhaps better way in the old method is to start with my comments . Still not great, but now you're not assigning something to a variable and worrying about quotes. Unfortunately, this syntax only works in places that use the Idoc format. It can't be used in Idoc files that get indexed (.hcsp & .hcsf) and use the <!--$...--> format. For those, you'll need to continue using the older methods. While on the topic, I thought I would highlight a great plug-in to Notepad++ that Arnoud Koot here at Oracle wrote for Idoc Script. It does script highlighting as well as type-ahead/auto-completion for common variables, functions, and services. For some reason, I can never seem to remember if it's DOC_INFO_LATESTRELEASE or DOC_INFO_LATEST_RELEASE, so this certainly comes in handy. I've updated his plug-in to use this new comments syntax. You can download a copy of the plug-in here which includes installation instructions.

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  • Sun Storage 2500-M2 Array and Sun Fire X4470 M2 Server

    - by nospam(at)example.com (Joerg Moellenkamp)
    There is some new hardware in the Oracle portfolio. The first one is the Sun Fire X4470 M2 Server. There was a lot of talk about the system before because of benchmark results, but now it's finally announced. Two or four Intel Xeon E7-4800. Up to 1 TB as the system provides 64 DIMM slots with 16 GB DDR DIMMs. The memory is placed on those riser cards right behind the fans of this chassis. Up to 6 internal drives. In a 3 RU package. Another announcement was the Sun Storage 2500 M2 announced yesterday: From 5 to 48 drives (the later number with three expansion trays) for up to 28.8 TB of storage. The array is SAS based internally. You can put 300GB and 600 GB in it. The 2540-M2 provides 4 (8 optional) FC ports with up to 8 GB/sec. The 2530-M2 has 4 SAS2 ports with up to 6 GBit/s. It has 2 integrated controllers providing 2 GB cache protected by a power backup for 72 hours. The controller enables the arrays to deliver 0, 1, 10, 3, 5, 6, (P+Q) RAID levels.

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  • New Fusion Community, Community Name Changes and Upcoming Webcasts

    - by cwarticki
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Check out the new MOS Customer Relationship Management (CRM) community. This community has been featured in marketing events and is one of the more active communities so far. Support has also renamed the Fusion HCM community (now Human Capital Management (HCM)) and the Technical – FA community (now Fusion Applications Technology) in order to standardize our naming convention. Finally, we have two upcoming webcasts: 18-OCT-2012 : Fusion Apps Security - User & Role Management using Oracle Identity Manager featured in our Fusion Applications Technology community 01-NOV-2012: Fusion Apps Security – Troubleshoot Data Role Issues featured in our Fusion Applications Technology community. Check out our new Community. Attend our upcoming webcasts. Participate.  Engage. Contribute. ~Chris

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  • Agile PLM on Developing Agile PLM: Software Lifecycle Management

    - by Kerrie Foy
    Change is constant.  That saying couldn’t be truer when applied to software development.   And with all that change comes extensive product complexity.  How do you manage it all?  As software developers ourselves, we can certainly empathize with the challenge. On April 3, 2012 Stephen Van Lare, VP of PLM Product Development, hosted a webcast to share how Oracle uses Agile to develop Agile – a PLM solution for managing a PLM solution!   Stephen passionately shared his unique insight based on 10 years of using Agile PLM to manage the development process, as well as customer use cases.  He shared our time-proven view of the software’s relationship to the product record, while pointing out that PLM is not source control.  He began with the challenges of software development, which boiled down to the deduction that “despite many great tools in the software development industry, it takes a lot more than good source control, more than good bug tracking, to get to an on-time, on-budget and quality release in your marketplace.   It requires defining the right things you want to do, managing the scope, managing your schedule, and, most importantly, managing the change to all those things over the lifecycle of the process. And this is the definition of PLM.”   Stephen then defined the relationship of PLM to the software development process by detailing the two main use cases –  Product Lifecycle and Mechatronics – which can be used simultaneously and in fact are already used in most industries today.  The Product Lifecycle use case is used to manage artifacts and change throughout product development, while the Mechatronics use case involves the software, hardware and electrical design in the BOM.  In essence, PLM is just as relevant to software as the rest of the BOM when trying to maximize profits during any phase of the lifecycle. Please take the opportunity to watch Stephen Van Lare as he details how and why based on his own experience developing Agile with Agile, as well as a lively Q&A session, in the Software PLM Webcast Replay.

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  • Navigating the Unpredictable Swinging of the Financial Regulation Pendulum

    - by Sylvie MacKenzie, PMP
    Written by Guest Blogger: Maureen Clifford, Sr Product Marketing Manager, Oracle The pendulum of the regulatory clock is constantly in motion, albeit often not in any particular rhythm.  Nevertheless, given what many insurers have been through economically, any movement can send shock waves through critical innovation and operational plans.  As pointed out in Deloitte’s 2012 Global Insurance Outlook, the impact of regulatory reform can cause major uncertainty in the area of costs.  As the reality of increasing government regulations settles in, the change that comes along with it creates more challenges in compliance and ultimately on delivering the optimum return on investment.  The result of this changing environment is a proliferation of compliance projects that must be executed with an already constrained set of resources, budget and time. Insurers are confronted by the need to gain visibility into all of their compliance efforts and proactively manage them. Currently that is very difficult to do as these projects often are being managed by groups across the enterprise and they lack a way to coordinate their efforts and drive greater synergies.  With limited visibility and equally limited resources it is no surprise that reporting on project status and determining realistic completion of these projects is only a dream. As a result, compliance deadlines are missed, penalties are incurred, credibility with key stakeholders and the public is jeopardized and returns and competitive advantage go unrealized. Insurers need to ask themselves some key questions: Do I have “one stop” visibility into all of my compliance efforts?  If not, what can I do to change that? What is top priority and how does that impact my already taxed resources? How can I figure out how to best balance my resources to get these compliance projects done as well as keep key innovation and operational efforts on track? How can ensure that I have all the requisite documentation for each compliance project I undertake? Dealing with complying with regulatory efforts is a necessary evil. Don't let the regulatory pendulum sideline your efforts to generate the greatest return on investment for your key stakeholders.

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  • The Evolution of an Era: Customer Experience in Retail

    - by Michael Hylton
    Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction? The sheer velocity of change in retailing and customer behavior is forcing retailers to reinvigorate, expand and sharpen their vital Customer Experience (CX) strategies. Customers are becoming increasingly dynamic as they race to embrace the newest digital channels; shop in new ways on mobile devices, including smartphones and tablets, on the Web and in the store; share experiences socially; and interact with their preferred brands in new ways. Retailers are stepping up to their customers as they and their competitors create new modes of customer interaction. Underpinning these changes are vast quantities of customer data as customers flood digital channels and the social sphere. The informed retailer must now understand what their priorities are and what they should be for the future. To better understand this, Tata Consultancy Services (TCS) and Oracle independently launched CX-focused surveys to uncover what retailing leadership found important today. By comparing the results of these two studies together, we can further discover new insights about the industry. Click here to download this informative white paper.

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  • BPMN is dead, long live BPEL!

    - by JuergenKress
    “BPMN is dead, long live BPEL” was the title of our panel discussion during the SOA & BPM Integration Days 2011. At the JAXenter my discussion summery was just published (in German). If you want to learn more about SOA & BPM make sure you register for our up-coming conference October 12th & 13th 2011 in Düsseldorf. The speakers include the top SOA and BPM experts in Germany: Thilo Frotscher & Kornelius Fuhrer & Björn Hardegen & Nicolai Josuttis & Michael Kopp & Dr. Dirk Krafzig & Jürgen Kress & Frank Leymann & Berthold Maier & Hajo Normann & Max J. Pucher & Bernd Rücker & Dr. Gregor Scheithauer & Danilo Schmiedel & Guido Schmutz & Dirk Slama & Heiko Spindler & Volker Stiehl & Bernd Trops & Clemens Utschig-Utschig & Tammo van Lessen & Dr. Hendrik Voigt & Torsten Winterberg  For details please become a member in the SOA Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) Blog Twitter LinkedIn Mix Forum Wiki Website

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  • ODI 11g – Expert Accelerator for Model Creation

    - by David Allan
    Following on from my post earlier this morning on scripting model and topology creation tonight I thought I’d add a little UI to make those groovy functions a little more palatable. In OWB we have experts for capturing user input, with the groovy console we open up opportunities to build UI around the scripts in a very easy way – even I can do it;-) After a little googling around I found some useful posts on SwingBuilder, the most useful one that I used for the dialog below was this one here. This dialog captures user input for the technology and context for the model and logical schema etc to be created. You can see there are a variety of interesting controls, and its really easy to do. The dialog captures the users input, then when OK is pressed I call the functions from the earlier post to create the logical schema (plus all the other objects) and model. The image below shows what was created, you can see the model (with typo in name), the model is Oracle technology and references the logical schema ORACLE_SCOTT (that I named in dialog above), the logical schema is mapped via the GLOBAL context to the data server ORACLE_SCOTT_DEV (that I named in dialog above), and the physical schema used was just the user name that I connected with – so if you wanted a different user the schema name could be added to the dialog. In a nutshell, one dialog that encapsulates a simpler mechanism for creating a model. You can create your own scripts that use dialogs like this, capture input and process. You can find the groovy script for this is here odi_create_model.groovy, again I wrapped the user capture code in a groovy function and return the result in a variable and then simply call the createLogicalSchema and createModel functions from the previous posting. The script I supplied above has everything you will need. To execute use Tools->Groovy->Open Script and then execute the green play button on the toolbar. Have fun.

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  • EM12c Release 4: Cloud Control to Major Tom...

    - by abulloch
    With the latest release of Enterprise Manager 12c, Release 4 (12.1.0.4) the EM development team has added new functionality to assist the EM Administrator to monitor the health of the EM infrastructure.   Taking feedback delivered from customers directly and through customer advisory boards some nice enhancements have been made to the “Manage Cloud Control” sections of the UI, commonly known in the EM community as “the MTM pages” (MTM stands for Monitor the Monitor).  This part of the EM Cloud Control UI is viewed by many as the mission control for EM Administrators. In this post we’ll highlight some of the new information that’s on display in these redesigned pages and explain how the information they present can help EM administrators identify potential bottlenecks or issues with the EM infrastructure. The first page we’ll take a look at is the newly designed Repository information page.  You can get to this from the main Setup menu, through Manage Cloud Control, then Repository.  Once this page loads you’ll see the new layout that includes 3 tabs containing more drill-down information. The Repository Tab The first tab, Repository, gives you a series of 6 panels or regions on screen that display key information that the EM Administrator needs to review from time to time to ensure that their infrastructure is in good health. Rather than go through every panel let’s call out a few and let you explore the others later yourself on your own EM site.  Firstly, we have the Repository Details panel. At a glance the EM Administrator can see the current version of the EM repository database and more critically, three important elements of information relating to availability and reliability :- Is the database in Archive Log mode ? Is the database using Flashback ? When was the last database backup taken ? In this test environment above the answers are not too worrying, however, Production environments should have at least Archivelog mode enabled, Flashback is a nice feature to enable prior to upgrades (for fast rollback) and all Production sites should have a backup.  In this case the backup information in the Control file indicates there’s been no recorded backups taken. The next region of interest to note on this page shows key information around the Repository configuration, specifically, the initialisation parameters (from the spfile). If you’re storing your EM Repository in a Cluster Database you can view the parameters on each individual instance using the Instance Name drop-down selector in the top right of the region. Additionally, you’ll note there is now a check performed on the active configuration to ensure that you’re using, at the very least, Oracle minimum recommended values.  Should the values in your EM Repository not meet these requirements it will be flagged in this table with a red X for non-compliance.  You can of-course change these values within EM by selecting the Database target and modifying the parameters in the spfile (and optionally, the run-time values if the parameter allows dynamic changes). The last region to call out on this page before moving on is the new look Repository Scheduler Job Status region. This region is an update of a similar region seen on previous releases of the MTM pages in Cloud Control but there’s some important new functionality that’s been added that customers have requested. First-up - Restarting Repository Jobs.  As you can see from the graphic, you can now optionally select a job (by selecting the row in the UI table element) and click on the Restart Job button to take care of any jobs which have stopped or stalled for any reason.  Previously this needed to be done at the command line using EMDIAG or through a PL/SQL package invocation.  You can now take care of this directly from within the UI. Next, you’ll see that a feature has been added to allow the EM administrator to customise the run-time for some of the background jobs that run in the Repository.  We heard from some customers that ensuring these jobs don’t clash with Production backups, etc is a key requirement.  This new functionality allows you to select the pencil icon to edit the schedule time for these more resource intensive background jobs and modify the schedule to avoid clashes like this. Moving onto the next tab, let’s select the Metrics tab. The Metrics Tab There’s some big changes here, this page contains new information regions that help the Administrator understand the direct impact the in-bound metric flows are having on the EM Repository.  Many customers have provided feedback that they are in the dark about the impact of adding new targets or large numbers of new hosts or new target types into EM and the impact this has on the Repository.  This page helps the EM Administrator get to grips with this.  Let’s take a quick look at two regions on this page. First-up there’s a bubble chart showing a comprehensive view of the top resource consumers of metric data, over the last 30 days, charted as the number of rows loaded against the number of collections for the metric.  The size of the bubble indicates a relative volume.  You can see from this example above that a quick glance shows that Host metrics are the largest inbound flow into the repository when measured by number of rows.  Closely following behind this though are a large number of collections for Oracle Weblogic Server and Application Deployment.  Taken together the Host Collections is around 0.7Mb of data.  The total information collection for Weblogic Server and Application Deployments is 0.38Mb and 0.37Mb respectively. If you want to get this information breakdown on the volume of data collected simply hover over the bubble in the chart and you’ll get a floating tooltip showing the information. Clicking on any bubble in the chart takes you one level deeper into a drill-down of the Metric collection. Doing this reveals the individual metric elements for these target types and again shows a representation of the relative cost - in terms of Number of Rows, Number of Collections and Storage cost of data for each Metric type. Looking at another panel on this page we can see a different view on this data. This view shows a view of the Top N metrics (the drop down allows you to select 10, 15 or 20) and sort them by volume of data.  In the case above we can see the largest metric collection (by volume) in this case (over the last 30 days) is the information about OS Registered Software on a Host target. Taken together, these two regions provide a powerful tool for the EM Administrator to understand the potential impact of any new targets that have been discovered and promoted into management by EM12c.  It’s a great tool for identifying the cause of a sudden increase in Repository storage consumption or Redo log and Archive log generation. Using the information on this page EM Administrators can take action to mitigate any load impact by deploying monitoring templates to the targets causing most load if appropriate.   The last tab we’ll look at on this page is the Schema tab. The Schema Tab Selecting this tab brings up a window onto the SYSMAN schema with a focus on Space usage in the EM Repository.  Understanding what tablespaces are growing, at what rate, is essential information for the EM Administrator to stay on top of managing space allocations for the EM Repository so that it works as efficiently as possible and performs well for the users.  Not least because ensuring storage is managed well ensures continued availability of EM for monitoring purposes. The first region to highlight here shows the trend of space usage for the tablespaces in the EM Repository over time.  You can see the upward trend here showing that storage in the EM Repository is being consumed on an upward trend over the last few days here. This is normal as this EM being used here is brand new with Agents being added daily to bring targets into monitoring.  If your Enterprise Manager configuration has reached a steady state over a period of time where the number of new inbound targets is relatively small, the metric collection settings are fairly uniform and standardised (using Templates and Template Collections) you’re likely to see a trend of space allocation that plateau’s. The table below the trend chart shows the Top 20 Tables/Indexes sorted descending by order of space consumed.  You can switch the trend view chart and corresponding detail table by choosing a different tablespace in the EM Repository using the drop-down picker on the top right of this region. The last region to highlight on this page is the region showing information about the Purge policies in effect in the EM Repository. This information is useful to illustrate to EM Administrators the default purge policies in effect for the different categories of information available in the EM Repository.  Of course, it’s also been a long requested feature to have the ability to modify these default retention periods.  You can also do this using this screen.  As there are interdependencies between some data elements you can’t modify retention policies on a feature by feature basis.  Instead, retention policies take categories of information and bundles them together in Groups.  Retention policies are modified at the Group Level.  Understanding the impact of this really deserves a blog post all on it’s own as modifying these can have a significant impact on both the EM Repository’s storage footprint and it’s performance.  For now, we’re just highlighting the features visibility on these new pages. As a user of EM12c we hope the new features you see here address some of the feedback that’s been given on these pages over the past few releases.  We’ll look out for any comments or feedback you have on these pages ! 

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  • Where's my MD.070?

    - by Dave Burke
    In a previous Blog entry titled “Where’s My MD.050” I discussed how the OUM Analysis Specification is the “new-and-improved” version of the more traditional Functional Design Document (or MD.050 for Oracle AIM stalwarts). In a similar way, the OUM Design Specification is an evolution of what we used to call the Technical Design Document (or MD.070). Let’s dig a little deeper…… In a traditional software development process, the “Design Task” would include all the time and resources required to design the software component(s), AND to create the final Technical Design Document. However, in OUM, we have created distinct Tasks for pure design work, along with an optional Task for pulling all of that work together into a Design Specification. Some of the Design Tasks shown above will result in their own Work Products (i.e. an Architecture Description), whilst other Tasks would act as “placeholders” for a specific work effort. In any event, the DS.140 Design Specification can include a combination of unique content, along with links to other Work Products, together which enable a complete technical description of the component, or solution, being designed. So next time someone asks “where’s my MD.070” the short answer would be to tell them to read the OUM Task description for DS.140 – Design Specification!

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  • JavaOne Latin America Schedule Changes For Thursday

    - by Tori Wieldt
    tweetmeme_url = 'http://blogs.oracle.com/javaone/2010/12/javaone_latin_america_schedule_changes_for_thursday.html'; Share .FBConnectButton_Small{background-position:-5px -232px !important;border-left:1px solid #1A356E;} .FBConnectButton_Text{margin-left:12px !important ;padding:2px 3px 3px !important;} The good news: we've got LOTS of developers at JavaOne Latin America.The bad news: the rooms are too small to hold everyone! (we've heard you)The good news: selected sessions for Thursday have been moved larger rooms (the keynote halls) More good news: some sessions that were full from Wednesday will be repeated on Thursday. SCHEDULE CHANGES FOR THURSDAY, DECEMBER 9THNote: Be sure to check the schedule on site, there still may be some last minute changes. Session Name Speaker New Time/Room Ginga, LWUIT, JavaDTV and You 2.0 Dimas Oliveria Thursday, December 9, 11:15am - 12:00pm Auditorio 4 JavaFX do seu jeito: criando aplicativos JavaFX com linguagens alternativas Stephen Chin Thursday, December 9, 3:00pm - 3:45pm Auditorio 4 Automatizando sua casa usando Java; JavaME, JavaFX, e Open Source Hardware Vinicius Senger Thursday, December 9, 9:00am - 9:45am Auditorio 3 Construindo uma arquitetura RESTful para aplicacoes ricas com HTML 5 e JSF2 Raphael Helmonth Adrien Caetano Thursday, December 9, 5:15pm - 6:00pm Auditorio 2 Dicas eTruquies sobre performance em Java EE JPA e JSF Alberto Lemos e Danival Taffarel Calegari Thursday, December 9, 2:00pm - 2:45pm Auditorio 2 Escrevendo Aplicativos Multipatforma Incriveis Usando LWUIT Roger Brinkley Cancelled Platforma NetBeans: sem slide - apenas codigo Mauricio Leal Cancelled Escalando o seu AJAX Push com Servlet 3.0 Paulo Silveria Keynote Hall 9:00am - 9:45am Cobetura Completa de Ferramentas para a Platforma Java EE 6 Ludovic Champenois Keynote Hall 10:00am - 10:45am Servlet 3.0 - Expansivel, Assincrono e Facil de Usar Arun Gupta Keynote Hall 4:00pm - 4:45pm Transforme seu processo em REST com JAX-RS Guilherme Silveria Keynote Hall 5:00pm - 5:45pm The Future of Java Fabiane Nardon e Bruno Souza Keynote Hall 6:00pm - 6:45pm Thanks for your understanding, we are tuning the conference to make it the best JavaOne possible.

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  • Java Deployment Team at JavaOne 2012

    - by _chrisb
    This year the Java Deployment team has some pretty exciting sessions at JavaOne. We will be talking about a lot of new features including Java on the Mac, Java FX deployment, and bundled applications. All presentations and the booth are located at the Hilton San Francisco Union Square, 333 O'Farrell Street. Booth The Java Deployment booth is located in the Hilton San Francisco Grand Ballroom. We will available to discuss Java Deployment and answer your questions at the following days and times: Monday, October 1st 10:30 AM - 5:00 PM Tuesday, October 2nd 10:00 AM - 5:00 PM Wednesday, October 3rd 9:30 AM - 5:00 PM Sessions Java Deployment on Mac OS X - CON7488 This is a great opportunity to learn about what's new in Java for Mac. Oracle now distributes Java for Mac so there are some exciting new changes. Scott Kovatch and Chris Bensen Located in the Hilton San Francisco Imperial Ballroom B Monday, October 1, 1:00 PM - 2:00 PM Deploy Your Application with OpenJDK 7 on Mac OS X - CON8224 Learn about packaging and distributing Java applications to the Mac AppStore with step by step examples and tips. Scott Kovatch Located in the Hilton San Francisco Imperial Ballroom B Monday, October 1, 3:00 PM - 4:00 PM The Java User Experience Team Presents the Latest UI Updates - BOF3615 Discover the eye candy that the user interface experts have been working on. Jeff Hoffman and Terri Yamamoto Located in the Hilton San Francisco Imperial Ballroom B Monday, October 1, 5:30 PM - 6:15 PM Mastering Java Deployment Skills - CON7797 Find out what Java Deployment has been cooking. This is the best place to learn about self-contained application packaging. Igor Nekrestyanov and Mark Howe Located in the Hilton San Francisco Imperial Ballroom B Thursday, October 4th, 12:30 PM to 1:30 PM For those who will not be able to aqttend we will share all slides after the JavaOne. And just to make it easy to find us, here is a map: View Larger Map

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  • Power Dynamic Database-Driven Websites with MySQL & PHP

    - by Antoinette O'Sullivan
    Join major names among MySQL customers by learning to power dynamic database-driven websites with MySQL & PHP. With the MySQL and PHP: Developing Dynamic Web Applications course, in 4 days, you learn how to develop applications in PHP and how to use MySQL efficiently for those applications! Through a hands-on approach, this instructor-led course helps you improve your PHP skills and combine them with time-proven database management techniques to create best-of-breed web applications that are efficient, solid and secure. You can currently take this course as a: Live Virtual Class (LVC): There are a number events on the schedule to suit different timezones in January 2013 and March 2013. With an LVC, you get to follow this live instructor-led class from your own desk - so no travel expense or inconvenience. In-Class Event: Travel to an education center to attend this class. Here are some events already on the scheduled:  Where  When  Delivery Language  Lisbon, Portugal  15 April 2013  European Portugese  Porto, Portugal 15 April 2013   European Portugese  Barcelona, Spain 28 February 2013  Spanish  Madrid, Spain 4 March 2013   Spanish If you do not see an event that suits you, register your interest in an additional date/location/delivery language. If you want more indepth knowledge on developing with MySQL and PHP, consider the MySQL for Developers course. For full details on these and all courses on the authentic MySQL curriculum, go to http://oracle.com/education/mysql.

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  • Come sfruttare le nuove dinamiche di relazione azienda-consumatore per ottimizzare l’esperienza multicanale e per rendere più efficiente il Customer Service creando e mantenendo la "brand promise"?

    - by Silvia Valgoi
    Scoprilo il prossimo 4 luglio a Milano! Oracle ha organizzato un workshop per condividere esperienze e casi sul tema Service Excellence. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} In un mondo costantemente connesso dove le aspettative dei consumatori aumentano sempre di più un’area in cui le aziende possono veramente differenziarsi, mantenendo leadership e quote di mercato, è la Customer Service Experience che possono fornire. Ma come sfruttare queste nuove dinamiche di relazione azienda-singolo consumatore per ottimizzare l’esperienza multicanale e per render più efficiente il Customer Service creando valore e mantenendo la “brand promise”? Con il contributo di ASAP Service Management Forum, osservatorio privilegiato per le tematiche di Service, e con il contributo di testimonianze andremo a definire i percorsi da intraprendere o già intrapresi per sviluppare efficaci strategie di Customer Experience che tengano conto del ruolo cruciale che il consumatore ricopre quando interagisce con l’azienda. Non perdere questo appuntamento!  

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  • Week 11: Spring Break Destination: Specialization

    - by sandra.haan
    Oh how we miss Spring Break - a whole week off from school to play in the sun and get re-charged. You are probably sitting at your computer right now wishing your feet were in the sand on a warm beach somewhere instead of at your desk. Sadly, we can't transport you to a tropical paradise, but we can offer a quick Spring Break with OPN Specialized (shoes optional). Ingredients: 1 dose of Sun FAQ 1 pinch of OPN Specialized awareness 6 OPN Specialized Webcasts 1.5 months of promotional pricing Slather yourself in Sun knowledge by reviewing the FAQ. Once armed with the direction for Sun partners, relax and dive into a good read on OPN Specialized - ahh yes, that's right - the new OPN program offering you the ability to differentiate yourself. You must be exhausted from all of that work - you are on break after all. Once rested, map out an excursion and plan to attend 1 of 6 upcoming OPN Specialized sessions. These will walk you through the steps you need to take to become Specialized. Once completed, reflect on your journey and join OPN Specialized while the promotional pricing is still available. Just like any other trip, you want to know what others are saying about the destination - listen in as Judson talks about the OPN Specialized Webcast series: Feel free to add your own ingredients to this recipe and don't forget to reach out to the Oracle Partner Business Center with any of your questions on OPN Specialized. Happy Spring Break, The OPN Communications Team

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  • SOA Governance Book

    - by JuergenKress
    Thomas Erl and Ann Thomas Manes and many additional authors, launched the SOA Governance book, the latest  book in the SOA series at the SOA & Cloud Symposium 2011. Within the SOA manifesto panel Ann Thomas Manes highlighted the importance of governance for SOA projects. Governance should include what is in for myself make it easy  leadership model share values For more information about the SOA Governance book listen to the podcast series: The Importance of Strong Governance for SOA Projects Listen The Launch of “SOA Governance: Governing Shared Services On-Premise and in the Cloud” Listen The Secret to SOA Governance: Getting the Right People to do the Right Things at the Right Time Listen Understanding SOA Governance Listen Want to receive a free copy of the SOA Governance book? The first 10 persons (in EMEA) who send us a screenshot of their SOA Certified Implementation Specialist certificate will receive one! Please send us an e-mail with the screenshot and your postal shipping address! For additional books on SOA & BPM please visit our publications wiki For details please become a member in the SOA Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) Blog Twitter LinkedIn Mix Forum Wiki Website echnorati Tags: Thomas Erl,SOA Governance,Ann Thomas Manes,SOA Community,Jürgen Kress,SOA Symposium

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  • Optimizing MySQL Database Operations for Better Performance

    - by Antoinette O'Sullivan
    If you are responsible for a MySQL Database, you make choices based on your priorities; cost, security and performance. To learn more about improving performance, take the MySQL Performance Tuning course.  In this 4-day instructor-led course you will learn practical, safe and highly efficient ways to optimize performance for the MySQL Server. It will help you develop the skills needed to use tools for monitoring, evaluating and tuning MySQL. You can take this course via the following delivery methods:Training-on-Demand: Take this course at your own pace, starting training within 24 hours of registration. Live-Virtual Event: Follow a live-event from your own desk; no travel required. You can choose from a selection of events to suit your timezone. In-Class Event: Travel to an education center to take this course. Below is a selection of events already on the schedule.  Location  Date  Delivery Language  London, England  26 November 2013  English  Toulouse, France  18 November 2013 French   Rome, Italy  2 December 2013  Italian  Riga, Latvia  3 March 2014  Latvian  Jakarta Barat, Indonesia 10 December 2013  English   Tokyo, Japan  17 April 2014  Japanese  Pasig City, Philippines 9 December 2013   English  Bangkok, Thailand  4 November 2013  English To register for this course or to learn more about the authentic MySQL curriculum, go to http://education.oracle.com/mysql. To see what an expert has to say about MySQL Performance, read Dimitri's blog.

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  • Take Control of Workflow with Workflow Analyzer!

    - by user793553
    Take Control of Workflow with Workflow Analyzer! Immediate Analysis and Output of your EBS Workflow Environment The EBS Workflow Analyzer is a script that reviews the current Workflow Footprint, analyzes the configurations, environment, providing feedback, and recommendations on Best Practices and areas of concern. Go to Doc ID 1369938.1  for more details and script download with a short overview video on it. Proactive Benefits: Immediate Analysis and Output of Workflow Environment Identifies Aged Records Identifies Workflow Errors & Volumes Identifies looping Workflow items and stuck activities Identifies Workflow System Setup and configurations Identifies and Recommends Workflow Best Practices Easy To Add Tool for regular Workflow Maintenance Execute Analysis anytime to compare trending from past outputs The Workflow Analyzer presents key details in an easy to review graphical manner.   See the examples below. Workflow Runtime Data Table Gauge The Workflow Runtime Data Table Gauge will show critical (red), bad (yellow) and good (green) depending on the number of workflow items (WF_ITEMS).   Workflow Error Notifications Pie Chart A pie chart shows the workflow error notification types.   Workflow Runtime Table Footprint Bar Chart A pie chart shows the workflow error notification types and a bar chart shows the workflow runtime table footprint.   The analyzer also gives detailed listings of setups and configurations. As an example the workflow services are listed along with their status for review:   The analyzer draws attention to key details with yellow and red boxes highlighting areas of review:   You can extend on any query by reviewing the SQL Script and then running it on your own or making modifications for your own needs:     Find more details in these notes: Doc ID 1369938.1 Workflow Analyzer script for E-Business Suite Worklfow Monitoring and Maintenance Doc ID 1425053.1 How to run EBS Workflow Analyzer Tool as a Concurrent Request Or visit the My Oracle Support EBS - Core Workflow Community  

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  • Webcast Series Part I: The Shifting of Healthcare’s Infrastructure Strategy – A lesson in how we got here

    - by Melissa Centurio Lopes
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Register today for the first part of a three-part webcast series and discover the changing strategy of healthcare capital planning and construction. Learn how Project Portfolio Management solutions are the key to financial discipline, increased operation efficiency and risk mitigation in this changing environment. Register here for the first webcast on Thursday, November 1, 2012 10:00am PT/ 1:00 p.m ET In this engaging and informative Webcast, Garrett Harley, Sr. Industry Strategist, Oracle Primavera and Thomas Koulouris, Director, PricewaterhouseCoopers will explore: Evolution of the healthcare delivery system Drivers & challenges facing the current healthcare infrastructure Importance of communication and integration between Providers and Contractors to their bottom lines View the evite for more details.

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  • Announcing Berkeley DB Java Edition Major Release

    - by Eric Jensen
    Berkeley DB Java Edition 5.0 was just released. There are a number of new features, enhancements, and options in there that our users have been asking for. Chief among them is a new class called DiskOrderedCursor, which greatly increases performance of systems using spinning platter magnetic hard drives. A number of users expressed interest in this feature, including Alex Feinberg of LinkedIn. Berkeley DB Java Edition is part of Project Voldemort, a distributed key/value database used by LinkedIn. There have been many other improvements and optimizations. Concurrency is significantly improved, as is the performance of update and delete operations. New and interesting methods include Environment.preload, which allows multiple databases to be preloaded simultaneously. New Cursor methods enable for more effective searching through the database. We continue to enhance Berkeley DB Java Edition’s High Availability as well. One new feature is the ability to open a replicated node read-only when the master is unavailable. This can allow critical systems to continue offering some functionality, even during a network or master node failure. There’s a lot more in release 5.0. I encourage you to take a look at the extensive changelog yourself. As always, you can download the new release and try it out here: http://www.oracle.com/technetwork/database/berkeleydb/downloads/index.html

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  • Talking JavaOne with Rock Star Raghavan Srinivas

    - by Janice J. Heiss
    Raghavan Srinivas, affectionately known as “Rags,” is a two-time JavaOne Rock Star (from 2005 and 2011) who, as a Developer Advocate at Couchbase, gets his hands dirty with emerging technology directions and trends. His general focus is on distributed systems, with a specialization in cloud computing. He worked on Hadoop and HBase during its early stages, has spoken at conferences world-wide on a variety of technical topics, conducted and organized Hands-on Labs and taught graduate classes.He has 20 years of hands-on software development and over 10 years of architecture and technology evangelism experience and has worked for Digital Equipment Corporation, Sun Microsystems, Intuit and Accenture. He has evangelized and influenced the architecture of numerous technologies including the early releases of JavaFX, Java, Java EE, Java and XML, Java ME, AJAX and Web 2.0, and Java Security.Rags will be giving these sessions at JavaOne 2012: CON3570 -- Autosharding Enterprise to Social Gaming Applications with NoSQL and Couchbase CON3257 -- Script Bowl 2012: The Battle of the JVM-Based Languages (with Guillaume Laforge, Aaron Bedra, Dick Wall, and Dr Nic Williams) Rags emphasized the importance of the Cloud: “The Cloud and the Big Data are popular technologies not merely because they are trendy, but, largely due to the fact that it's possible to do massive data mining and use that information for business advantage,” he explained. I asked him what we should know about Hadoop. “Hadoop,” he remarked, “is mainly about using commodity hardware and achieving unprecedented scalability. At the heart of all this is the Java Virtual Machine which is running on each of these nodes. The vision of taking the processing to where the data resides is made possible by Java and Hadoop.” And the most exciting thing happening in the world of Java today? “I read recently that Java projects on github.com are just off the charts when compared to other projects. It's exciting to realize the robust growth of Java and the degree of collaboration amongst Java programmers.” He encourages Java developers to take advantage of Java 7 for Mac OS X which is now available for download. At the same time, he also encourages us to read the caveats. Originally published on blogs.oracle.com/javaone.

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  • An Overview of Batch Processing in Java EE 7

    - by Janice J. Heiss
    Up on otn/java is a new article by Oracle senior software engineer Mahesh Kannan, titled “An Overview of Batch Processing in Java EE 7.0,” which explains the new batch processing capabilities provided by JSR 352 in Java EE 7. Kannan explains that “Batch processing is used in many industries for tasks ranging from payroll processing; statement generation; end-of-day jobs such as interest calculation and ETL (extract, load, and transform) in a data warehouse; and many more. Typically, batch processing is bulk-oriented, non-interactive, and long running—and might be data- or computation-intensive. Batch jobs can be run on schedule or initiated on demand. Also, since batch jobs are typically long-running jobs, check-pointing and restarting are common features found in batch jobs.” JSR 352 defines the programming model for batch applications plus a runtime to run and manage batch jobs. The article covers feature highlights, selected APIs, the structure of Job Scheduling Language, and explains some of the key functions of JSR 352 using a simple payroll processing application. The article also describes how developers can run batch applications using GlassFish Server Open Source Edition 4.0. Kannan summarizes the article as follows: “In this article, we saw how to write, package, and run simple batch applications that use chunk-style steps. We also saw how the checkpoint feature of the batch runtime allows for the easy restart of failed batch jobs. Yet, we have barely scratched the surface of JSR 352. With the full set of Java EE components and features at your disposal, including servlets, EJB beans, CDI beans, EJB automatic timers, and so on, feature-rich batch applications can be written fairly easily.” Check out the article here.

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  • All New MySQL For Beginners Training on Demand Offering

    - by Antoinette O'Sullivan
    Get started on MySQL for Beginners training within 24 hours with the newly released MySQL for Beginners Training on Demand. With Training on Demand, you get: - Trained by top MySQL Instructors - Access to hands-on practice environment - Full classroom content available 24/7 - And no travel expenses to worry about The MySQL for Beginners course covers all the basics and gets you on your way with a solid foundation. This hands-on class covers the fundamentals of SQL and relational databases, using MySQL as a teaching tool. In addition to the Training on Demand option, you have the choice to taking the MySQL for Beginners course as: Live Virtual Training: Live, interactive, online training delivered by MySQL instructor to you anywhere you have an internet connection. 100s of events on the schedule for different timezones. In-Classroom Training: Scheduled events include those listed below:  Location  Date  Delivery Language  Warsaw, Poland  16 July 2012  Polish  Dublin, Ireland 15 October 2012  English  Belfast, Ireland  28 August 2012  English  Rome, Italy  5 November 2012  Italy  Hamburg, Germany  3 December 2012  German  Lisbon, Portugal  5 November 2012  European Portugese  Amsterdam, Netherlands  10 December 2012  Dutch  Nieuwegein, Netherlands  17 September 2012  Dutch  Barcelona, Spain  5 November 2012  Spanish  Riga, Latvia  15 July 2012  Latvian  Petaling Jaya, Malaysia  7 August 2012  English  Ottawa, Canada  7 August 2012  English  Toronto, Canada  7 August 2012  English  Montreal, Canada  7 August 2012  English  Sao Paulo, Brazil  10 July 2012  Brazilan Portugese For more information on any of the MySQL for Beginners training options or to learn more about the Authorized MySQL curriculum go to the Oracle University portal and click on MySQL.

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  • Integrating Social, Marketing, and Loyalty to Deliver Great Customer Experiences

    - by Charles Knapp
    Eighty nine percent of consumers quit a brand after one bad experience. With the high cost of acquiring new customers, what can brand leaders do? At the Loyalty World Conference this week in London, global business leaders such as the co-founder of Ben & Jerry’s shared the latest in how to retain customers and boost advocacy. Melissa Boxer and Sundar Swaminathan of Oracle shared that by taking an outside-in approach, you can deliver a differentiated, loyalty-building experience throughout the customer lifecycle, from researching and selecting through to using and recommending. To transform customer experiences, you need to integrate your brand’s social, marketing, and loyalty functions from the commonplace silos. Three key strategies: Know more and understand, unifying and capturing insights across touch points to better understand who to serve, how to serve, and when to serve.  Connect and engage across social and traditional channels, empowering a relationship ecosystem between social communities, customers, and employees. Make the personalized experience easy and rewarding. Visit us on twitter.com/oraclecrm to learn more useful highlights from the #lwconf conference.

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